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  • Is Agile the new micromanagement?

    - by Smith James
    Hi, This question has been cooking in my head for a while so I wanted to ask those who are following agile/scrum practices in their development environments. My company has finally ventured into incorporating agile practices and has started out with a team of 4 developers in an agile group on a trial basis. It has been 4 months with 3 iterations and they continue to do it without going fully agile for the rest of us. This is due to the fact that management's trust to meet business requirements with a quite a bit of ad hoc type request from high above. Recently, I talked to the developers who are part of this initiative; they tell me that it's not fun. They are not allowed to talk to other developers by their Scrum master and are not allowed to take any phone calls in the work area (which maybe fine to an extent). For example, if I want to talk to my friend for kicks who is in the agile team, I am not allowed without the approval of the Scrum master; who is sitting right next to the agile team. The idea of all this or the agile is to provide a complete vacuum for agile developers from any interruptions and to have them put in good 6+ productive hours. Well, guys, I am no agile guru but what I have read Yahoo agile rollout document and similar for other organizations, it gives me a feeling that agile is not cheap. It require resources and budget to instill agile into the teams and correct issue as they arrive to put them back on track. For starters, it requires training for developers and coaching for managers and etc, etc... The current Scrum master was a manager who took a couple days agile training class paid by the management is now leading this agile team. I have also heard in the meeting that agile manifesto doesn't dictate that agile is not set in stones and is customized differently for each company. Well, it all sounds good and reason. In conclusion, I always thought the agile was supposed to bring harmony in the development teams which results in happy developers. However, I am getting a very opposite feeling when talking to the developers in the agile team. They are unhappy that they cannot talk anything but work, sitting quietly all day just working, and they feel it's just another way for management to make them work more. Tell me please, if this is one of the examples of good practices used for the purpose of selfish advantage for more dollars? Or maybe, it's just us the developers like me and this agile team feels that they don't like to work in an environment where they only breathe work because they are at work. Thanks. Edit: It's a company in healthcare domain that has offices across US, but we're in Texas. It definitely feels like a cowboy style agile which makes me really not wanting to go for agile at all, esp at my current company. All of it has to do with the management being completely cheap. Cutting out expensive coffee for cheaper version, emphasis on savings and being productive while staying as lean as possible. My feeling is that someone in the management behind the door threw out this idea, that agile makes you produce more so we can show our bosses we're producing more with the same headcount. Or, maybe, it will allow us to reduce headcount if that's the case. EDITED: They are having their 5 min daily meeting. But not allowed to chat or talk with someone outside of their team. All focus is on work.

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  • How to reproject a shapefile from WGS 84 to Spherical/Web Mercator projection.

    - by samkea
    Definitions: You will need to know the meaning of these terms below. I have given a small description to the acronyms but you can google and know more about them. #1:WGS-84- World Geodetic Systems (1984)- is a standard reference coordinate system used for Cartography, Geodesy and Navigation. #2: EPGS-European Petroleum Survey Group-was a scientific organization with ties to the European petroleum industry consisting of specialists working in applied geodesy, surveying, and cartography related to oil exploration. EPSG::4326 is a common coordinate reference system that refers to WGS84 as (latitude, longitude) pair coordinates in degrees with Greenwich as the central meridian. Any degree representation (e.g., decimal or DMSH: degrees minutes seconds hemisphere) may be used. Which degree representation is used must be declared for the user by the supplier of data. So, the Spherical/Web Mercator projection is referred to as EPGS::3785 which is renamed to EPSG:900913 by google for use in googlemaps. The associated CRS(Coordinate Reference System) for this is the "Popular Visualisation CRS / Mercator ". This is the kind of projection that is used by GoogleMaps, BingMaps,OSM,Virtual Earth, Deep Earth excetra...to show interactive maps over the web with thier nearly precise coordinates.  Reprojection: After reading alot about reprojecting my coordinates from the deepearth project on Codeplex, i still could not do it. After some help from a colleague, i got my ball rolling.This is how i did it. #1 You need to download and open your shapefile using Q-GIS; its the one with the biggest number of coordinate reference systems/ projections. #2 Use the plugins menu, and enable ftools and the WFS plugin. #3 Use the Vector menu--> Data Management Tools and choose define current projection. Enable, use predefined reference system and choose WGS 84 coodinate system. I am personally in zone 36, so i chose WGS84-UTM Zone 36N under ( Projected Coordinate Systems--> Universal Transverse Mercator) and click ok. #4 Now use the Vector menu--> Data Management Tools and choose export to new projection. The same dialog will pop-up. Now choose WGS 84 EPGS::4326 under Geodetic Coordinate Systems. My Input user Defined Spatial Reference System should looks like this: +proj=tmerc +lat_0=0 +lon_0=33 +k=0.9996 +x_0=500000 +y_0=200000 +ellps=WGS84 +datum=WGS84 +units=m +no_defs Your Output user Defined Spatial Reference System should look like this: +proj=longlat +ellps=WGS84 +datum=WGS84 +no_defs Browse for the place where the shapefile is going to be and give the shapefile a name(like origna_reprojected). If it prompts you to add the projected layer to the TOC, accept. There, you have your re-projected map with latitude and longitude pair of coordinates. #5 Now, this is not the actual Spherical/Web Mercator projection, but dont worry, this is where you have to stop. All the other custom web-mapping portals will pick this projection and transform it into EPGS::3785 or EPSG:900913 but the coordinates will still remain as the LatLon pair of the projected shapefile. If you want to test, a particular know point, Q-GIS has a lot of room for that. Go ahead and test it.

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  • List of Upcoming Appearances

    - by Chris Gardner
    Greetings. I know I have been in work sponsored hiding lately. We are working furiously on a beta project to secure a contract, and I can't really talk about it yet. Hopefully, the contracts will be soon signed. Not only will we then have money, but I can talk about all this really cool tech with which I have been playing. However, since the contract is not signed, I need to bring you people up to date with where I will be during the summer. Let's face it, you can't be a speaker / blogger without pandering to shameless self-promotion. First, I will, once again, be staffing the Hands-on-Labs at TechEd North America. Unfortunately, TechEd North America is already sold out for this year. However, if you're already going, drop by the labs and say Hi. Also, keep an eye on Twitter to track me throughout the event. Also, look for a post in a few hours with my specific picks for what content I'm looking forward to seeing this year. Immediately following TechEd North America, I will be flying into Knoxville to speak at CodeStock. I will be presenting my introduction and intermediate Xbox 360 development talks. There are a TON of great content at CodeStock this year, but there are only about 50 tickets left. After that whirlwind of work, things settle for awhile. That means I'm available to speak at your User Group, luncheon, bowling league, birthday party, anniversary, or bat mitzvah. Mid August brings us to That Conference. This one is going to be a blast. If you haven't heard of That Conference yet, you should really check it out. This will also be my introduction and intermediate Xbox 360 development talks. This is a new conference, and it looks like it will be a great one. Finally, we will turn our attention to DevLink. DevLink has the distinction of picking up my newest talk, Creating Stereoscopic 3D Graphics in XNA. On top of that, I'm giving an general Xbox 360 and Windows Phone 7 talk. DevLink has added an new "XNA and Kinect" track, so there will me a ton of great game content. That should bring us through the summer. As I solidify the Stereoscopic talk, look for some content on that to creep up on here. I will say it's the first topic I've played around with that is easier in 3D than 2D. Also, the organizers of Alabama Code Camp are still trying to reschedule the event. When that happens, I'll get that information out. Also, we are looking to expand our development team. If you are interested in working for / with me, keep an eye on the T & W Operations website. I know we're immediately looking for a junior level developer, but I think a few higher level position may come up soon. You MUST apply through the website, but drop me a personal line if you do apply. I'll keep an eye out for the application.

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  • Oracle WebCenter - Well Connected

    - by Brian Dirking
    800x600 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} An good post from Dan Elam on the state of the ECM industry (http://www.aiim.org/community/blogs/community/ECM-Vendors-go-to-War) . For those of you who don’t know Dan, he is one of the major forces in the content management industry. He founded eVisory and IMERGE Consulting, he is an AIIM Fellow and a former US Technical Expert to the International Standards Organization (ISO), and has been a driving force behind EmTag, AIIM’s Emerging Technologies Group. His post is interesting – it starts out talking about our Moveoff Documentum campaign, but then it becomes a much deeper insight into the ECM industry. Dan points out that Oracle has been making quiet strides in the ECM industry. In fact, analysts share this view Oracle, pointing out Oracle is growing greater than 20% annually while many of the big vendors are shrinking. And as Dan points out, this cements Oracle as one of the big five in the ECM space – the same week that Autonomy was removed from the Gartner Magic Quadrant for ECM. One of the key things points out is that Oracle WebCenter is well connected. WebCenter has out-of-the-box connections to key enterprise applications such as E-Business Suite, PeopleSoft, Siebel and JD Edwards. Those out-of-the-box integrations make it easy for organizations to drive content right into the places where it is needed, in the midst of business processes. At the same time, WebCenter provides composite interface capabilities to bring together two or more of these enterprise applications onto the same screen. Combine that with the capabilities of Oracle Social Network, you start to see how Oracle is providing a full platform for user engagement. But beyond those connections, WebCenter can also connect to other content management systems. It can index and search those systems from a single point of search, bringing back results in a single combined hitlist. WebCenter can also extend records management capabilities into Documentum, SharePoint, and email archiving systems. From a single console, records managers can define a series, set a retention schedule, and place holds – without having to go to each system to make these updates. Dan points out that there are some new competitive dynamics – to be sure. And it is interesting when a system can interact with another system, enforce dispositions and holds, and enable users to search and retrieve content. Oracle WebCenter is providing the infrastructure to build on, and the interfaces to drive user engagement. It’s an interesting time.

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  • Fusion CRM ISV program is gaining weight: Examples of certified add-on's

    - by Richard Lefebvre
    The Fusion CRM ISV program is gaining traction. Please find below few examples of the partners having certified their add-on's to seamlessly work on top of Oracle Fusion CRM. For more information, please contact [email protected] ·         Opportunity-to-Quote.  Big Machines now integrates seamlessly to Oracle Fusion CRM, enabling customers with complex products and services and multiple sales channels to streamline the entire opportunity-to-quote process, including product selection, configuration, pricing, quoting, and approval workflows.  Create a custom hyperlink in the Opportunity to invoke Big Machines CPQ application to create a quote and sync up with the Fusion CRM custom quote object using the CRUD operations. The quote can be updated using the custom button in the custom tab in the opportunity details. See: http://www.bigmachines.com/oracle.php  ·         SaaS Billing and Subscription Management.  Is your prospect/customer asking whether top billing partners support Fusion CRM?  Positioning an integrated CRM solution for billing usage and subscription based services?  Need to implement a billable solution on the Oracle Java Cloud Service?  Aria Systems and Zuora have recently engaged with Oracle to deepen their integrations to Fusion CRM and team with Oracle for joint opportunities.  ·         Google Apps, SharePoint, Email-CRM Integrations o   Do your prospects use Google Apps in their business operations?  A “Best of AppExchange” award winner recently completed their integration for Fusion CRM.  CirrusInsight plugs Fusion CRM web services directly into Gmail, allowing you to search existing opportunity or contact, provide account information, and create an interaction such as phone call, appointment, or email against a customer or contact in Fusion CRM directly from Gmail.  o   An EMEA / France based partner, Aryvart provides bi-directional synchronization of appointments and tasks between Google calendar and Oracle Fusion CRM. For customers, it means adopting Oracle Fusion CRM while continuing to use Google calendar for appointments. o   Looking to lower the barrier and expand in SharePoint accounts?  InFact Group (EMEA / France & Germany) provides Microsoft SharePoint Connector for Oracle Fusion CRM. With this solution, you can store documents attached to an opportunity, into Microsoft SharePoint repository. For customers, it means adopting Oracle Fusion CRM while continuing to collaborate across existing content management infrastructure. o   Need to connect to MacMail, GroupWise, or Outlook/Exchange?  Omni Technology is a partner whose Riva CRM Integration recently engaged for support Fusion CRM as a key platform. Migration Tools from competitive CRMs, to Oracle Fusion CRM.  Data Migration Tools from legacy CRMs, to Oracle Fusion CRM.  A partner with the tools and techniques to speed adoption, Conemis provides data integration tools to export data from legacy CRM, and import into Oracle Fusion CRM via WebServices APIs. For customers, it means reducing cost of data migration from legacy CRM system into Oracle Fusion CRM. 

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  • Silverlight Cream for March 06, 2011 -- #1054

    - by Dave Campbell
    In this Back from the Summit Issue, I am overloaded with posts to choose from. Submittals go first, but I'll eventually catch up... hopefully by MIX :) : Ollie Riches(-2-), Colin Eberhardt, John Papa, Jeremy Likness, Martin Krüger, Joost van Schaik, Karl Shifflett, Michael Crump, Georgi Stoyanov, Yochay Kiriaty, Page Brooks, and Deborah Kurata. Above the Fold: Silverlight: "ClassifiedCabinet: A Quick Start" Georgi Stoyanov WP7: "Easy access to WMAppManifest.xml App properties like version and title" Joost van Schaik Multiple: "Flashcards.Show Version 2 for the Desktop, Browser, and Windows Phone" Yochay Kiriaty Shoutouts: Mohamed Mosallem delivered an online session at the Second Riyadh Online Community Summit: Silverlight 4.0 with SharePoint 2010 John-Daniel Trask posted about a release of a new set of tools released for WP7 development... there's a free trial, so definitely worth a look: Mindscape Phone Elements released! From SilverlightCream.com: WP7Contrib: Trickling data to a bound collection Ollie Riches submitted a couple links... first up is this on a way they found to decrease the load on a data template in WP7 to get under the 90 mb limit and then added their solution to the WP7Contrib lib. WP7Contrib: Why we use SilverlightSerializer instead of DataContractSerializer Ollie Riches' next submittal compares the performance of the SilverlightSerializer & DataContractSerializer on the WP7 platform. MVVM Charting – Binding Multiple Series to a Visiblox Chart Colin Eberhardt sent me this post where he describes binding multiple series to a chart with no code-behind... great long multi-phase tutorial all with source. Silverlight TV 64: Dive into 64bit Support, App Model and Security John Papa has Nick Kramer of the Silverlight team up for his latest Silverlight TV episode, discussing some cool new Silverlight stuff: 64-bit support, multiple windows, etc. Building a Windows Phone 7 Application with UltraLight.mvvm Jeremy Likness has a pre-summit tutorial up on his UltraLight.mvvm project, and how he would use it to build a WP7 app... great to meet you, Jeremy! How to: Storyboard only start with the conspicuousness of the application in the browser window Martin Krüger continues his Storyboard startup solutions with this one about what to do if the Silverlight app is small or simply an island on an html page. Easy access to WMAppManifest.xml App properties like version and title Joost van Schaik posted about the WP7 manifest file and how you can get access to that information at runtime... why you ask? How about version number or title? Be sure to read the helpful hints in the last paragraph too! Mole 2010 Released Karl Shifflett, Josh Smith, and others have released the latest version of Mole... well worth the money in my opinion, if only it worked for Silverlight! (not their fault) Changing the Default Windows Phone 7 Deployment Target In Visual Studio 2010 Michael Crump points out an annoyance with the 2011 WP7 tools update... VS2010 defaults to the device rather than the emulator... and he shows us how to get it pointed back to the emulator! ClassifiedCabinet: A Quick Start Georgi Stoyanov posted a QuickStart to a 'ClassifiedCabinet' control posted on CodePlex... check out the demo first, you'll want to read the article after that. He builds a simple project from scratch using the control. Flashcards.Show Version 2 for the Desktop, Browser, and Windows Phone Yochay Kiriaty has a post up about FlashCards.Show version 2 that he worked on with Arik Poznanski and has it now running on the desktop, browser, and WP7, plus you get the source... I've been wanting to write just such an app for WP7, so hey... this saves me some time! A Simple Focus Manager for Jounce Applications Page Brooks has a post up about Jeremy Likness' Jounce... how to set focus to a particular control when a view loads. Silverlight Charting: Formatting the Axis Deborah Kurata is continuing her charting series with this one on setting axis font color and putting the text at an angle... really dresses up the chart! Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • SQL SERVER – 3 Challenges for DBA and Smart Solutions

    - by Pinal Dave
    Developer’s life is never easy. DBA’s life is even crazier. DBA’s Life When a developer wakes up in the morning, most of the time have no idea what different challenges they are going to face that day. Of course, most of the developers know the project and roadmap, which they are working on. However, developers have no clue what coding challenges which they are going face for that day. DBA’s life is even crazier. When DBA wakes up in the morning – they often thank that they were not disturbed during the night due to server issues. The very next thing they wish is that they do not want to challenge which they can’t solve for that day. The problems DBA face every single day are mostly unpredictable and they just have to solve them as they come during the day. Though the life of DBA is not always bad. There are always ways and methods how one can overcome various challenges. Let us see three of the challenges and how a DBA can use various tools to overcome them. Challenge #1 Synchronize Data Across Server A Very common challenge DBA receive is that they have to synchronize the data across the servers. If you try to manually write that up, it may take forever to accomplish the task. It is nearly impossible to do the same with the help of the T-SQL. However, thankfully there are tools like dbForge Studio which can save a day and synchronize data across servers. Read my detailed blog post about the same over here: SQL SERVER – Synchronize Data Exclusively with T-SQL. Challenge #2 SQL Report Builder DBA’s are often asked to build reports on the go. It really annoys DBA’s, but hardly people care about it. No matter how busy a DBA is, they are just called upon to build reports on things on very short notice. I personally like to avoid any task which is given to me accidently and personally building report can be boring. I rather spend time with High Availability, disaster recovery, performance tuning rather than building report. I use SQL third party tool when I have to work with SQL Report. Others have extended reporting capabilities. The latter group of products includes the SQL report builder built-in todbForge Studio for SQL Server. I have blogged about this earlier over here: SQL SERVER – SQL Report Builder in dbForge Studio for SQL Server. Challenge #3 Work with the OTHER Database The manager does not understand that MySQL is different from SQL Server and SQL Server is different from Oracle. For them everything is same. In my career hundreds of times I have faced a situation that I am given a database to manage or do some task when their regular DBA is on vacation or leave. When I try to explain I do not understand the underlying the technology, I have been usually told that my manager has trust on me and I can do anything. Honestly, I can’t but I hardly dare to argue. I fall back on the third party tool to manage database when it is not in my comfort zone. For example, I was once given MySQL performance tuning task (at that time I did not know MySQL so well). To simplify search for a problem query let us use MySQL Profiler in dbForge Studio for MySQL. It provides such commands as a Query Profiling Mode and Generate Execution Plan. Here is the blog post discussing about the same: MySQL – Profiler : A Simple and Convenient Tool for Profiling SQL Queries. Well, that’s it! There were many different such occasions when I have been saved by the tool. May be some other day I will write part 2 of this blog post. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: MySQL, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Utility, T SQL Tagged: Devart, SQL Tool

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  • Innovative SPARC: Lighting a Fire Under Oracle's New Hardware Business

    - by Paulo Folgado
    "There's a certain level of things you can do with commercially available parts," says Oracle Executive Vice President Mike Splain. But, he notes, you can do so much more if you design the parts yourself. Mike Splain,EVP, OracleYou can, for example, design cryptographic accelerators into your microprocessors so customers can run their networks fully encrypted if they choose.Of course, it helps if you've already built multiple processing "cores" into those chips so they can handle all that encrypting and decrypting while still getting their other work done.System on a ChipAs the leader of Oracle Microelectronics, Mike knows how implementing clever innovations in silicon can give systems a real competitive advantage.The SPARC microprocessors that his team designed at Sun pioneered the concept of multiple cores several years ago, and the UltraSPARC T2 processor--the industry's first "system on a chip"--packs up to eight cores per chip, each running as many as eight threads at once. That's the most cores and threads of any general-purpose processor. Looking back, Mike points out that the real value of large enterprise-class servers was their ability to run a lot of very large applications in parallel."The beauty of our CMT [chip multi-threading] machines is you can get that same kind of parallel-processing capability at a much lower cost and in a much smaller footprint," he says.The Whole StackWhat has Mike excited these days is that suddenly the opportunity to innovate is much bigger as part of Oracle."In my group, we used to look up the software stack and say, 'We can do any innovation we want, provided the only thing we have to change is what's in the Solaris operating system'--or maybe Java," he says. "If we wanted to change things beyond that, we'd have to go outside the walls of Sun and we'd have to convince the vendors: 'You have to align with us, you have to test with us, you have to build for us, and then you'll reap the benefits.' Now we get access to the entire stack. We can look all the way through the stack and say, 'Okay, what would make the database go faster? What would make the middleware go faster?'"Changing the WorldMike and his microelectronics team also like the fact that Oracle is not just any software company. We're #1 in database, middleware, business intelligence, and more."We're like all the other engineers from Sun; we believe we can change the world, if we can just figure out how to get people to pay attention to us," he says. "Now there's a mechanism at Oracle--much more so than we ever had at Sun."He notes, too, that every innovation in SPARC has involved some combination of hardware and softwareoptimization."Take our cryptography framework, for example. Sure, we can accelerate rapidly, but the Solaris OS has to provide the right set of interfaces that applications can tap into," Mike says. "Same thing with our multicore architecture. We have to have software that can utilize all those threads and run in parallel." His engineers, he points out, have never been interested in producing chips that sell as mere components."Our chips are always designed to go into systems and be combined with various pieces of software," he says. "Our job is to enable the creation of systems."

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  • Understanding Collabnet&rsquo;s LDAP binding

    - by Robert May
    We want to use both subversion usernames and passwords as well as Active Directory for our authentication on our Collabnet subversion server. This has proven to be more of a challenge than we thought, mostly because Collabnet’s documentation is pretty poor. To supplement that documentation, I add my own. The first thing to understand is that the attribute that you specify in the LDAP Login Attribute ONLY applies to lookups done for the user.  It does NOT apply to the LDAP Bind DN field.  Second, know that the debug logs (error is the one you want) don’t give you debug information for the bind DN, just the login attempts.  Third, by default, Active Directory does not allow anonymous binds, so you MUST put in a user that has the authority to query the Active Directory ldap. Because of these items, the values to set in those fields can be somewhat confusing.  You’ll want to have ADSI Edit handy (I also used ldp, which is installed by default on server 2008), since ADSI Edit can help you find stuff in your active directory.  Be careful, you can also break stuff. Here’s what should go into those fields. LDAP Security Level:  Should be set to None LDAP Server Host:  Should be set to the full name of a domain controller in your domain.  For example, dc.mydomain.com LDAP Server Port:  Should be set to 3268.  The default port of 389 will only query that specific server, not the global catalog.  By setting it to 3268, the global catalog will be queried, which is probably what you want. LDAP Base DN:  Should be set to the location where you want the search for users to begin.  By default, the search scope is set to sub, so all child organizational units below this setting will be searched.  In my case, I had created an OU specifically for users for group policies.  My value ended up being:  OU=MyOu,DC=domain,DC=org.   However, if you’re pointing it to the default Users folder, you may end up with something like CN=Users,DC=domain,DC=org (or com or whatever).  Again, use ADSI edit and use the Distinguished Name that it shows. LDAP Bind DN:  This needs to be the Distinguished Name of the user that you’re going to use for binding (i.e. the user you’ll be impersonating) for doing queries.  In my case, it ended up being CN=svn svn,OU=MyOu,DC=domain,DC=org.  Why the double svn, you might ask?  That’s because the first and last name fields are set to svn and by default, the distinguished name is the first and last name fields!  That’s important.  Its NOT the username or account name!  Again, use ADSI edit, browse to the username you want to use, right click and select properties, and then search the attributes for the Distinguished Name.  Once you’ve found that, select it and click View and you can copy and paste that into this field. LDAP Bind Password:  This is the password for the account in the Bind DN LDAP login Attribute: sAMAccountName.  If you leave this blank, uid is used, which may not even be set.  This tells it to use the Account Name field that’s defined under the account tab for users in Active Directory Users and Computers.  Note that this attribute DOES NOT APPLY to the LDAP Bind DN.  You must use the full distinguished name of the bind DN.  This attribute allows users to type their username and password for authentication, rather than typing their distinguished name, which they probably don’t know. LDAP Search Scope:  Probably should stay at sub, but could be different depending on your situation. LDAP Filter:  I left mine blank, but you could provide one to limit what you want to see.  LDP would be helpful for determining what this is. LDAP Server Certificate Verification:  I left it checked, but didn’t try it without it being checked. Hopefully, this will save some others pain when trying to get Collabnet setup. Technorati Tags: Subversion,collabnet

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  • Silverlight Cream for March 21, 2010 -- #816

    - by Dave Campbell
    In this Issue: Michael Washington, John Papa(-2-, -3-, -4-), Jonas Follesø, David Anson, Scott Guthrie, Andrej Tozon, Bill Reiss(-2-), Pete Blois, and Lee. Shoutouts: Frank LaVigne has a Mix10 Session Downloader for us all to use... thanks Frank! Read what Ward Bell has to say about MVVM, Josh Smith’s Way ... it's all good. Robby Ingebretsen posts on his 10 Favorite Open Source Fonts You Can Embed in WPF or Silverlight Mike Harsh posted Slides and Demos from my MIX10 Session . The download link at Drop.io is down for maintenance until Sunday evening, March 21. From SilverlightCream.com: Blend 4: TreeView SelectedItemChanged using MVVM Michael Washington has a post up about doing SelectedItemChanged on a TreeView with MVVM, oh and he's starting out in Blend 4... Silverlight TV 14: Developing for Windows Phone 7 with Silverlight John Papa hit Silverlight TV pretty hard at the beginning of MIX10. This first one is with Mike Harsh talking about WP7. (Hi Mike ... wondered where you'd run off to!), and you can go to the shoutout section to get Mike's session material from MIX as well. Silverlight TV 15: Announcing Silverlight 4 RC at MIX 10 In this next Silverlight TV(15), John Papa and Adam Kinney discuss Silverlight 4RC ... thank goodness it's out, we can all let go of the breath we've been holding in :) Silverlight TV 16: Tim Heuer and Jesse Liberty Talk about Silverlight 4 RC at MIX 10 Silverlight TV 16 has John Papa sharing the spotlight with Jesse Liberty and Tim Heuer ... geez... can you find 3 more kowledgable Silverlight folks to listen to? No? then go listen to this :) Silverlight TV 17: Build a Twitter Client for Windows Phone 7 with Silverlight The latest Silverlight TV has John Papa bringing Mike Harsh back to produce a Twitter Client for WP7. Simulating multitouch on the Windows Phone 7 Emulator Jonas Follesø has a great post up about simulating multi-touch on WP7 using multiple mice ... yeah, you read that right :) Using IValueConverter to create a grouped list of items simply and flexibly David Anson demonstrates grouping items in a ListBox using IValueConverter. I think I can pretty well guarantee I would NOT have thought of doing this.. :) Building a Windows Phone 7 Twitter Application using Silverlight In the MIX10 first-day keynote, Scott Guthrie did File->New Project and built a WP7 Twitter app. He has that up as a tutorial with all sorts of external links including one to the keynote itself. Named and optional parameters in Silverlight 4 Andrej Tozon delves into the optional parameters that are now available to Silverlight developers... pretty cool stuff. Space Rocks game step 4: Inheriting from Sprite Bill Reiss continues with his game development series with this one on inheriting from the Sprite class and centering objects Space Rocks game step 5: Rotating the ship Bill Reiss's episode 5 is on rotating the ship you setup in episode 4. Don't worry about the transforms, Bill gives it all to us :) Labyrinth Sample for Windows Phone Wow... check out the sample Pete Blois did for the Phone... Silverlight coolness :) PathListBox in SL4 – firstlook Lee has a post up on the PathListBox. I think this is going to catch on quick... it's just too cool not to! Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Is Agile the new micromanagement?

    - by Smith James
    This question has been cooking in my head for a while so I wanted to ask those who are following agile/scrum practices in their development environments. My company has finally ventured into incorporating agile practices and has started out with a team of 4 developers in an agile group on a trial basis. It has been 4 months with 3 iterations and they continue to do it without going fully agile for the rest of us. This is due to the fact that management's trust to meet business requirements with a quite a bit of ad hoc type request from high above. Recently, I talked to the developers who are part of this initiative; they tell me that it's not fun. They are not allowed to talk to other developers by their Scrum master and are not allowed to take any phone calls in the work area (which maybe fine to an extent). For example, if I want to talk to my friend for kicks who is in the agile team, I am not allowed without the approval of the Scrum master; who is sitting right next to the agile team. The idea of all this or the agile is to provide a complete vacuum for agile developers from any interruptions and to have them put in good 6+ productive hours. Well, guys, I am no agile guru but what I have read Yahoo agile rollout document and similar for other organizations, it gives me a feeling that agile is not cheap. It require resources and budget to instill agile into the teams and correct issue as they arrive to put them back on track. For starters, it requires training for developers and coaching for managers and etc, etc... The current Scrum master was a manager who took a couple days agile training class paid by the management is now leading this agile team. I have also heard in the meeting that agile manifesto doesn't dictate that agile is not set in stones and is customized differently for each company. Well, it all sounds good and reason. In conclusion, I always thought the agile was supposed to bring harmony in the development teams which results in happy developers. However, I am getting a very opposite feeling when talking to the developers in the agile team. They are unhappy that they cannot talk anything but work, sitting quietly all day just working, and they feel it's just another way for management to make them work more. Tell me please, if this is one of the examples of good practices used for the purpose of selfish advantage for more dollars? Or maybe, it's just us the developers like me and this agile team feels that they don't like to work in an environment where they only breathe work because they are at work. Thanks. Edit: It's a company in healthcare domain that has offices across US. It definitely feels like a cowboy style agile which makes me really not wanting to go for agile at all, esp at my current company. All of it has to do with the management being completely cheap. Cutting out expensive coffee for cheaper version, emphasis on savings and being productive while staying as lean as possible. My feeling is that someone in the management behind the door threw out this idea, that agile makes you produce more so we can show our bosses we're producing more with the same headcount. Or, maybe, it will allow us to reduce headcount if that's the case. EDITED: They are having their 5 min daily meeting. But not allowed to chat or talk with someone outside of their team. All focus is on work.

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  • Beyond Chatting: What ‘Social’ Means for CRM

    - by Divya Malik
    A guest post by Steve Diamond, Senior Director, Outbound Product Management, Oracle In a recent post on the Oracle Applications blog, my colleague Steve Boese asked three questions related to the widespread popularity and incredibly rapid growth of Facebook, Pinterest, and LinkedIn. Steve then addressed the many applications for collaborative solutions in the area of Human Capital Management. So, in turning to a conversation about Customer Relationship Management (CRM) and Sales Force Automation (SFA), let me ask you one simple question. How many sales people, particularly at business-to-business companies, consistently meet or beat their quotas in their roles by working alone, with no collaboration among fellow sales people, sales executives, employees in product groups, in service, in Legal, third-party partners, etc.? Hello? Is anybody out there? What’s that cricket noise I hear? That’s correct. Nobody! When it comes to Sales, introverts arguably have a distinct disadvantage. While it’s certainly a truism that “success” in most professional endeavors requires working with people, it’s a mandatory success factor in Sales. This fact became abundantly clear to me one early morning in the late 1990s when I joined the former Hyperion Solutions (now part of Oracle) and attended a Sales Award Ceremony. The Head of Sales at that time gave out dozens of awards – none of them to individuals and all of them to TEAMS of individuals. That’s how it works in Sales. Your colleagues help provide you with product intelligence and competitive intelligence. They help you build the best presentations, pitches, and proposals. They help you develop the most killer RFPs. They align you with the best product people to ensure you’re matching the best products for the opportunity and join you in critical meetings. They help knock the socks of your prospects in “bake off” demo’s. They bring in the best partners to either add complementary products to your opportunity or help you implement a solution. They work with you as a collective team. And so how is all this collaboration STILL typically done today? Through email. And yet we all silently or not so silently grimace about email. It’s relatively siloed. It’s painful to search. It’s difficult to align by topic. And it’s nearly impossible to re-trace meaningful and helpful conversations that occurred among a group or a team at some point in history. This is where social networking for Sales comes into play. It’s about PURPOSEFUL social networking versus chattering. What is purposeful social networking? It’s collaboration that’s built around opportunities, accounts, and contacts. It’s collaboration that delivers valuable context – on the target company, and on key competitors – just to name two examples. It’s collaboration that can scale to provide coaching for larger numbers of sales representatives, both for general purposes, and as we’ve largely discussed here, for specific ‘deals.’ And it’s collaboration that allows a team of people to collectively edit and iterate on a document like an RFP or a soon-to-be killer presentation that is maintained in a central repository, with no time wasted searching for it or worrying about version control. But lest we get carried away, let’s remember that collaboration “happens” among sales people whether there is specialized software to support it or not. The human practice of sales has not changed much in the last 80 to 90 years. Collaboration has been a mainstay during this entire time. But what social networking in general, and Oracle Social Networking in particular delivers, is the opportunity for sales teams to dramatically increase their effectiveness and efficiency – to identify and close more high quality and lucrative opportunities more quickly. For most sales organizations, this is how the game is won. To learn more please visit Oracle Social Network and Oracle Fusion Customer Relationship Management on oracle.com

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  • Hello World Pagelet

    - by astemkov
    Introduction The goal of this exercise is to give you a basic feel of how you can use Pagelet Producer to proxy a web page We will proxy a simple static Hello World web page, cut one section out of that page and present it as a pagelet that you can later insert on your own application page or to your portal page such as WebCenter Portal space or WebCenter Interaction community page. Hello World sample app This is the static web page we will work with: Let's assume the following: The Hello World web page is running on server http://appserver.company.com:1234/ The Hello World web page path is: http://appserver.company.com:1234/helloworld/ Initial Pagelet Producer setup Let's assume that the Pagelet Producer server is running on http://pageletserver.company.com:8889/pagelets/ First let's check that Pagelet Producer is up and running. In order to do that we just need to access the following URL: http://pageletserver.company.com:8889/pagelets/ And this is what should be returned: Now you can access Pagelet Producer administration screens using this URL: http://pageletserver.company.com:8889/pagelets/admin This is how the UI looks: Now if you connect to the internet via proxy server, you need to configure proxy in Pagelet Producer settings. In the Navigator pane: Jump To - Settings Click on "Proxy" Enter your proxy server configuration: Creating a resource First thing that you need to do is to create a resource for your web page. This will tell Pagelet Producer that all sub-paths of the web page should be proxied. It also will allow you to setup common rules of how your web page should be proxied and will serve as a container for your pagelets. In the Navigator pane: Jump To - Resources Click on any existing resource (ex. welcome_resource) Click on "Create selected type" toolbar button at the top of the Navigator pane Select "Web" in the "Select Producer Type" dialog box and click "OK" Now after the resource is created let's click on "General" sub-item a specify the following values Name = AppServer Source URL = http://appserver.company.com:1234/ Destination URL = /appserver/ Click on "Save" toolbar button at the top of the Navigator pane After the resource is created our web page becomes accessible by the URL: http://pageletserver.company.com:8889/pagelets/appserver/helloworld/ So in original web page address Source URL is replaced with Pagelet Producer URL (http://pageletserver.company.com:8889/pagelets) + Destination URL Creating a pagelet Now let's create "Hello World" pagelet. Under the resource node activate Pagelets subnode Click on "Create selected type" toolbar button at the top of the Navigator pane Click on "General" sub-node of newly created pagelet and specify the following values Name = Hello_World Library = MyLib Library is used for logical grouping. The portals use the "Library" value to group pagelets in their respective UI's. For example, when adding pagelets to a WebCenter Portal space you would see the individual pagelets listed under the "Library" name. URL Suffix = helloworld/index.html this is where the Hello World page html is served from Click on "Save" toolbar button at the top of the Navigator pane The Library name can be anything you want, it doesn't have to match the resource name at all. It is used as a logical grouping of pagelets, and you can include pagelets from multiple resources into the same library or create a new library for each pagelet. After you save the pagelet you can access it here: http://pageletserver.company.com:8889/pagelets/inject/v2/pagelet/MyLib/Hello_World which is : http://pageletserver.company.com:8889/pagelets/inject/v2/pagelet/ + [Library] + [Name] Or to test the injection of a pagelet into iframe you can click on the pagelets "Documentation" sub-node and use "Access Pagelet using REST" URL: This is what we will see: Clipping The pagelet that we just created covers the whole web page, but we want just the "Hello World" segment of it. So let's clip it. Under the Hello_World pagelet node activate Clipper sub-node Click on "Create selected type" toolbar button at the top of the Navigator pane Specify a Name for newly created clipper. For example: "c1" Click on "Content" sub-node of the clipper Click on "Launch Clipper" button New browser window will open By moving a mouse pointer over the web page select the area you want to clip: Click left mouse button - the browser window will disappear and you will see that Clipping Path was automatically generated Now let's save and access the link from the "Documentation" page again Here's our pagelet nicely clipped and ready for being used on your Web Center Space

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  • Silverlight Cream for January 30, 2011 - 2 -- #1038

    - by Dave Campbell
    In this Issue: Max Paulousky, Renuka Prasad, Ollie Riches, Jesse Liberty(-2-, -3-, -4-, -5-), Medusa M, John Papa, Beth Massi, and Joost van Schaik. Above the Fold: Silverlight: "Stop What You Are Doing And Learn About Reactive Programming" Jesse Liberty WP7: "Windows Phone Looping Selector for Digits " Max Paulousky Lightswitch: "How To Send HTML Email from a LightSwitch Application" Beth Massi Shoutouts: Shawn Wildermuch has niether GooNews for users of his cool WP7 app or or for the WP7 Marketplace in general: R.I.P. GooNews From SilverlightCream.com: Windows Phone Looping Selector for Digits Max Paulousky expanded on the Looping selector for some customization allowing him to display width/height metric measurement selectors... great job, Max! WP7 – How to Create a Simple Checked Listbox In Windows Phone 7 Renuka Prasad has the code for a nicely-working checked Listbox for WP7 on his blog... the post is the code... WP7Contrib: Network Connectivity Push Model Ollie Riches had a post last week that I'm just catching up to... about the 'push model' for network connectivity they produced in WP7 Contrib. Using the Camera in Windows Phone 7 Jesse Liberty has a bunch of posts up... I'm just going to bite the bullet and catch up! ... this 'From Scratch post 24 is all about the camera in your WP7 dev travails... and he makes it look so darned easy :) Linq and Fluent Programming Jesse Liberty's next post is 'From Scratch 25 and is all about Linq and Fluent Programming which started with a discussion at Codemash with Bill Wagner... wanna get a handle on fluent programming? ... check this out. Stop What You Are Doing And Learn About Reactive Programming Another item you might want to get your head around is Reactive Programming, or Rx... Jesse Liberty has a great post up discussing this, as his 'From Scratch post 26... good external links, and lots of commentary as well. Rx–Reactive Programming for Windows Phone Jesse Liberty's 'From Scratch 27 follows the previous on about Rx by taking the Rx show to the WP7 development arena. Want a solid Rx example... here ya go! Reactive Extensions–Observable Sequences are First Class Objects Finally catching up with Jesse Liberty (for now), I find this 'From Scratch number 28 which is again on Rx and WP7 dev, expanding on the example from the previous post by harnessing the power of Rx Localizing Silverlight applications Medusa M has a nice post up at dotnetslackers on localization in Silverlight. If you haven't had to do localization before, it can get to be a pain... understanding an article like this will get you part of the way to being pain-free. Silverlight TV 59: What Goes Into Baking Silverlight? Very cool presentation for those of you interested in the bits ... John Papa's Silverlight TV number 59 is up and he's chatting with Andy Rivas about the process followed getting the bits to us. How To Send HTML Email from a LightSwitch Application Beth Massi's latest Lightswitch post is on sending HTML Email via SMTP from Lightswitch, and then follows that up with sending Email via Outlook automation. ViewModel driven animations using the Visual State Manager, DataStateBehavior and Expression Blend After some good user feedback, Joost van Schaik decided to make some modifications to his WP7 app, and got involved in a Page Title collapse animation driven from the ViewModel. Check out the nice write-up, video, external links, and source... all good! Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Last GUID used up - new ScottGuID unique ID to replace it

    - by Eilon
    You might have heard in recent news that the last ever GUID was used up. The GUID {FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFF} was just consumed by a soon to be released project at Microsoft. Immediately after the GUID's creation the word spread around the Microsoft campuses around the globe. Microsoft's approximately 100,000 worldwide employees then started blogging, tweeting, and facebooking about the dubious "achievement." The following screenshot shows GUIDGEN (the Windows tool for creating GUIDs) with the last ever GUID. All GUIDs created by projects at Microsoft must be registered in a central repository for record keeping. This allows quick-fix engineers, security engineers, anti-malware developers, and testers to do a quick look up of an unknown GUID and find out if it belongs to Microsoft. The following screenshot shows the Microsoft GUID Tracker internal application and the last few GUIDs being used up by various Microsoft projects. What is perhaps more interesting than the news about the GUID is the project that used that last GUID. The recent announcements regarding the development experience for the Windows Phone 7 Series (WP7S) all involve free editions of Visual Studio 2010. One of the lesser known developer tools is based on a resurrected project that many of you are probably familiar with, but have never used. The tool is in fact Microsoft Bob 7 Series (MB7S). MB7S is an agent-based approach for mobile phone app development. The UI incorporates both natural language interfaces and motion gesture behaviors, similar to the Windows Phone 7 Series “Metro” interface. If it works, it will help to expand the breadth of mobile app developers. After the GUID: The ScottGuID It came as no big surprise that eventually the last GUID would be used up. Knowing this, a group of engineers at Microsoft has designed, implemented, and tested a replacement to the GUID: The ScottGuID. There are several core principles of the ScottGuID: 1. The concepts used in ScottGuIDs must be easily understood by a developer who is already familiar with GUIDs 2. There must exist a compatibility layer between ScottGuIDs and GUIDs 3. A ScottGuID must be usable in a practical manner in non-computing environments 4. There must exist ScottGuID APIs for all common platforms: Win32/Win64/WinCE, .NET (incl. Silverlight), Linux, FreeBSD, MacOS (incl. iPhone OS), Symbian, RIM BlackBerry, Google Android, etc. 5. ScottGuIDs must never run out ScottGuID use cases One of the more subtle principles of the ScottGuID is principle #3. While technically a GUID could be used in any environment, it was not practical to do so in terms of data entry and error detection. In order to have the ScottGuID be a true universal ID it must be usable in non-computing environments. Prior to the announcement of the ScottGuID there have been a number of until-now confidential projects. One of the tools that will soon become public is ScottGuIDGen, which is in essence an updated version of GUIDGEN that can create ScottGuIDs. The following screenshot shows a sample ScottGuID. To demonstrate the various applications of the ScottGuID there were test deployments around the globe. The following examples are a small showcase of the applications that have already been prototyped. Log in to Hotmail: Pay for gas: Sign in to Twitter: Dispense cat food: Conclusion I hope that this brief introduction to the ScottGuID shows how technology can continue to move forward, even when it appears there is a point that cannot be passed. With a small number of principles, a team of smart engineers, and a passion for "getting it right" the ScottGuID should last well past our lifetimes. In the coming months expect further announcements regarding additional developer tools, samples, whitepapers, podcasts, and videos. Please leave a comment on this post if you have any questions about the ScottGuID or what you would like to see us do with it. With ScottGuID, the possibilities are nearly endless and we want to stretch their reach as far as possible.

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  • Should I upgrade to "Ubuntu 14.04 'Trusty Tahr'" from "Ubuntu 12.04 LTS" and what care do I need to take if I upgrade?

    - by PHPLover
    I'm basically a Web Developer(PHP Developer) by profession. I mainly work on PHP, jQuery, AJAX, Smarty, HTML and CSS, Bootstrap front-end web development framework. I've also installed and using IDEs/editors like Sublime Text, NetBeans. I'm also using Git repository for my website development as a versioning tool. I'm using "Ubuntu 12.04 LTS" on my machine almost since last two years. My machine configuraion is as follows: Memory : 3.7 GiB Processor : Intel® Core™ i3 CPU M 370 @ 2.40GHz × 4 Graphics : Unknown OS type : 64-bit Disk : 64-bit The important softwares present on my machine and which I'm using daily for my work are as follows: PHP : PHP 5.3.10-1ubuntu3.13 with Suhosin-Patch (cli) (built: Jul 7 2014 18:54:55) Copyright (c) 1997-2012 The PHP Group Zend Engine v2.3.0, Copyright (c) 1998-2012 Zend Technologies Apache web server : /usr/sbin/apachectl: 87: ulimit: error setting limit (Operation not permitted) Server version: Apache/2.2.22 (Ubuntu) Server built: Jul 22 2014 14:35:25 Server's Module Magic Number: 20051115:30 Server loaded: APR 1.4.6, APR-Util 1.3.12 Compiled using: APR 1.4.6, APR-Util 1.3.12 Architecture: 64-bit Server MPM: Prefork threaded: no forked: yes (variable process count) Server compiled with.... -D APACHE_MPM_DIR="server/mpm/prefork" -D APR_HAS_SENDFILE -D APR_HAS_MMAP -D APR_HAVE_IPV6 (IPv4-mapped addresses enabled) -D APR_USE_SYSVSEM_SERIALIZE -D APR_USE_PTHREAD_SERIALIZE -D SINGLE_LISTEN_UNSERIALIZED_ACCEPT -D APR_HAS_OTHER_CHILD -D AP_HAVE_RELIABLE_PIPED_LOGS -D DYNAMIC_MODULE_LIMIT=128 -D HTTPD_ROOT="/etc/apache2" -D SUEXEC_BIN="/usr/lib/apache2/suexec" -D DEFAULT_PIDLOG="/var/run/apache2.pid" -D DEFAULT_SCOREBOARD="logs/apache_runtime_status" -D DEFAULT_LOCKFILE="/var/run/apache2/accept.lock" -D DEFAULT_ERRORLOG="logs/error_log" -D AP_TYPES_CONFIG_FILE="mime.types" -D SERVER_CONFIG_FILE="apache2.conf" MySQL : 5.5.38-0ubuntu0.12.04.1 Smarty : 2.6.18 **NetBeans :** NetBeans IDE 8.0 (Build 201403101706) Sublime Text 2 : Version 2.0.2, Build 2221 Yesterday suddenly a pop-up message appeared on my screen asking me to upgrade to "Ubuntu 14.04 'Trusty Tahr'". I'd also be very happy to upgrade my system to "Ubuntu 14.04 'Trusty Tahr'". Following are the issues about which I'm little bit scared about and I need you all talented people's expert advice/help/suggestions on it: Will upgrading to "Ubuntu 14.04 'Trusty Tahr'" affect the softwares I mentioned above? I mean will I need to re-install/un-install and install these softwares too? Do I really need to and is it really a worth to upgrade to "Ubuntu 14.04 'Trusty Tahr'" from "Ubuntu 12.04 LTS" now? If I upgrade to "Ubuntu 14.04 'Trusty Tahr'" what advantage I'll get from web developer's point of view? Will the upgrade be hassle free and will I be ablr to continue my on-going work without any difficulties? Is "Ubuntu 14.04 'Trusty Tahr'" a LTS version and if yes till when it's going to provide support? These are the five crucial queries I have. If you want any further explanation from me please feel free to ask me. Thanks for spending some of your vaulable time in reading and understanding my issue. Any kind of help/comment/suggestion/answer would be highly appreciated. Though if someone gives canonical, precise and up to the mark answer, it will be of great help to me as well as other web developers using Ubuntu around the world. Once again thank you so much you great people around the globe. Waiting for your precious replies.

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  • Silverlight Cream for January 26, 2011 -- #1036

    - by Dave Campbell
    In this all-submittal Issue: XamlNinja, Kevin Dockx, Steve Wortham, Andrea Boschin, Mick Norman, Colin Eberhardt, and Rudi Grobler(-2-, -3-, -4-, -5-). Above the Fold: Silverlight: "Getting an invalid cross-thread exception in Silverlight?" Kevin Dockx WP7: "WP7 Contrib – the last messenger" XamlNinja ISO: "How many files are too many files for isolated storage?" Mick Norman Shoutouts: Telerik announced a free WP7 Webinars series that you probably don't want to miss: Join Us for the Special Free Windows Phone 7 Webinars Series. Guest lecturers - Shawn Wildermuth and Mark Arteaga From SilverlightCream.com: WP7 Contrib – the last messenger XamlNinja has a great post up extending Laurent's IMessenger to deal with a tricky issue of trying to fire a message from one VM to another even if the 2nd VM isn't alive yet... oh, and this is in WP7Contrib, so go grab it! Getting an invalid cross-thread exception in Silverlight? Kevin Dockx has a solution to a problem we've all had... the 'invalid cross-thread exception' ... and the solution is even for those of us trying to do this in a VM... cool and easy solution, Kevin! Mastering Storyboards One Mistake at a Time Steve Wortham is back with a tutorial with a great title :) ... check out the progression from one success to another in this picture/title viewer ... don't miss the very end where he has the control rolled up into a CaptionedImageHyperlink, and a link to download it! Windows Phone 7 - Part #2: Your First Application Andrea Boschin has part 2 of his SilverlightShow WP7 series up. Lots of good intro material here on the manifest file and app.xaml ... he even gets into the ApplicationBar, phone orientation, and the Metro theme. How many files are too many files for isolated storage? Mick Norman alerted me to his blog early this morning, and this is his latest post... interesting tests of how many files are too many for ISO on your WP7... and I have to admit... he's stuffing a boatload of them out there in these tests! ... great info Mick! and thanks for the links. A Navigator Control For Visiblox Time Series Charts Colin Eberhardt's latest post is about creating an interactive navigator for large time series datasets in Visiblox charts.... check the images at the top of the post, and it'll be obvious :) ... very cool stuff. MVVM Frameworks with WP7 support Rudi Grobler has been very busy and if you check the dates, these posts are all in a day or two! This first highlights two contenders for MVVM on WP7: Caliburn and MVVMLight... both well-supported... quick intro to each followed by good links out to the author's sites Reading barcodes from your WP7 device Rudi Grobler also has a cool post up on reading barcodes with your WP7... he's using the ZXing Barcode Scanning Library, and makes quick work of the job. Taking Sterling for a Test-Drive Rudi Grobler has a quick intro to Sterlink, Jeremy Likness' ISO database for Silverlight up... quickly taking care of writing and reading back data. SQLite on WP7 After his discussion of Sterling, Rudi Grobler is now demonstrating the use of SQLite that has been ported to WP7. Check out his demo code... looks pretty easy to use. Hacking the WP7 Camera (The basics) Rudi Grobler's latest post is on getting direct access to the camera on WP7... be sure to do all the downloads and check out the external links he has. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Oracle Forms Migration to ADF - Webinar vom ORACLE Partner PITSS

    - by Thomas Leopold
      Tuesday, February 22, 2011 5:00 PM - 6:00 PM CET Free Webinar Re-Engineering Legacy Oracle Forms Migration from Forms to ADF - A Case Study Join Oracle's Grant Ronald and PITSS to see a software architecture comparison of Oracle Forms and ADF and a live step-by-step presentation on how to achieve a successful migration. Learn about various migration options, challenges and best practices to protect your current investment in Oracle Forms. PL/SQL is without match for what it does: manipulating data in the database. If you blindly migrate all your PL/SQL to Java you will, in all probability, end up with less maintainable and less efficient code. Instead you should consider which code it best left as PL/SQL..." Grant Ronald - "Migrating Oracle Forms to Fusion: Myth or Magic Bullet?" Re-Engineering existing business logic is mandatory for your legacy Forms application to take advantage of the new Software architectures like ADF. The PITSS.CON solution combines the deep understanding of Oracle Forms and Reports applications architecture with powerful re-engineering capabilities that allows the developer community to protect the investment in the existing Forms applications and to concentrate on fine-tuning and customization of the modernized functionality rather than manually recreating every module and business logic from bottom up. Registration: https://www2.gotomeeting.com/register/971702250   PITSS GmbHKönigsdorferstrasse 25D-82515 WolfratshausenDo not forget to check out these Free Webinars in March! Thursday, March 3, 2011 Upgrade and Modernize Your Application to Forms 11g Registration/Information Tuesday, March 15, 2011 Shaping the Future for your Oracle Forms Application:Forms 11g, ADF, APEX Registration/Information Tuesday, March 29, 2011 Oracle Forms Modernization to APEX Registration/Information Registration is limited, so sign up  today!Presented By:        Grant Ronald, Senior Group Product Manager,Oracle       Magdalena Serban, Product Manager,PITSS   Contact Us:            PITSS in Americas +1 248.740.0935 [email protected] www.pitssamerica.com       PITSS in Europe +49 (0) 717287 5200 [email protected] www.pitss.com   White Paper:      From Oracle Forms to Oracle ADF and JEE     © Copyright 2010 PITSS GmbH, Wolfratshausen, Stuttgart, München; Managing Directors: Dipl.-Ing. Andreas Gaede, Michael Kilimann, Dipl.-Ing. Dirk Fleischmann Commercial Register: HRB 125471 at District Court Munich. All rights reserved. Any duplication or further treatment in any medium, in parts or as a whole, requires a written agreement. If you do not want to receive invitations for events, meetings and seminars from us, then please click here.

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  • Observations From The Corner of a Starbucks

    - by Chris Williams
    I’ve spent the last 3 days sitting in a Starbucks for 4-8 hours at a time. As a result, I’ve observed a lot of interesting behavior and people (most of whom were uninteresting themselves.) One of the things I’ve noticed is that most people don’t sit down. They come in, get their drink and go. The ones that do sit down, stay much longer than it takes to consume their drink. The drink is just an incidental purchase. Certainly not the reason they are here. Most of the people who sit also have laptops. Probably around 75%. Only a few have kids (with them) but the ones that do, have very small kids. Toddlers or younger. Of all the “campers” only a small percentage are wearing headphone, presumably because A) external noise doesn’t bother them or B) they aren’t working on anything important. My buddy George falls into category A, but he grew up in a house full of people. Silence freaks him out far more than noise. My brother and I, on the other hand, were both only children and don’t handle noisy distractions well. He needs it quiet (like a tomb) and I need music. Go figure… I can listen to Britney Spears mixed with Apoptygma Berzerk and Anthrax and crank out 30 pages, but if your toddler is banging his spoon on the table, you’re getting a dirty look… unless I have music, then all is right with the world. Anyway, enough about me. Most of the people who come in as a group are smiling when they enter. Half as many are smiling when they leave. People who come in alone typically aren’t smiling at all. The average age, over the last three days seems to be early 30s… with a couple of senior citizens and teenagers at either end of the curve. The teenagers almost never stay. They have better stuff to do on a nice day. The senior citizens are split nearly evenly between campers and in&outs. Most of the non-solo campers have 1 person with a laptop, while the other reads the paper or a book. Some campers bring multiple laptops… but only really look at one of them. This Starbucks has a drive through. The line is almost never more than 2-3 cars long but apparently a lot of the in&out people would rather come in and stand in line behind (up to) 5 people. The music in here sucks. My musical tastes can best be described as eclectic to bad, but I can still get work done (see above.) I find the music in this particular Starbucks to be discordant and jarring. At this Starbucks, the coffee lingo is apparently something that is meant to occur between employees only. The nice lady at the counter can handle orders in plain English and translate them to Baristaspeak (Baristese?) quite efficiently. If you order in Baristaspeak however, she will look confused and repeat your order back to you in plain English to confirm you actually meant what you said. Then she will say it in Baristaspeak to the lady making your drink. Nobody in this Starbucks (other than the Baristas) makes eye-contact… at least not with me. Of course that may be indicative of a separate issue. ;)

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  • Silverlight Cream for March 23, 2010 -- #818

    - by Dave Campbell
    In this Issue: Max Paulousky, Jeremy Likness, Mark Tucker, Christian Schormann, Page Brooks, Brad Abrams(-2-), Jeff Wilcox, Unnir, Bea Stollnitz, John Papa and Adam Kinney, and Bill Reiss(-2-). Shoutouts: Ashish Shetty posted his material from his MIX10 presentation: Stepping outside the browser with Silverlight 4 Not Silverlight, but dang useful, Karl Shifflett posted a Visual Studio 2010 XAML Editor IntelliSense Presenter Extension Yavor Georgiev posted his MIX10 material: Two samples from today's MIX talk From SilverlightCream.com: GroupBox Sketching Control for WPF applications Using Blend Max Paulousky creates a GroupBox control for SketchFlow for WPF. He includes a link to an example of doing the same for Silverlight. Sequential Asynchronous Workflows in Silverlight using Coroutines Jeremy Likness' latest post begann with a post on the Silverlight.net forum and Rob Eisenburg's MVVM presentation from MIX10 resulting in the use of Wintellect's PowerThreading library (downloadable), and Coroutines. Windows Phone 7 UI Templates Mark Tucker has been putting a lot of thought into WP7 apps and produced 5 templates for building apps, downloadable in PowerPoint format. He's also looking to discuss this concept. Blend 4: About Path Layout, Part I Christian Schormann has a great tutorial up about Expression Blend 4 and path layout ... this is lots of great info, and it's only part 1! Custom Splash Screen for Windows Phone Page Brooks makes very quick work of showing how to add a splash screen to your WP7 app... very nice, Page! Silverlight 4 + RIA Services - Ready for Business: Exposing Data from Entity Framework Brad Abrams next post in the series is is on pulling your data from wherever it lives, and uses a DomainService to shape it for your Silverlight app. Silverlight 4 + RIA Services - Ready for Business: Consuming Data in the Silverlight Client Brad Abrams then discusses consuming that data in a Silverlight app. Not much code involvement at all.. great ROI :) Building Silverlight 3 and Silverlight 4 applications on a .NET 3.5 build machine Jeff Wilcox talks about building Silverlight 3 and Silverlight 4B both on a .NET 3.5 machine. He then adds in the Toolkit, and even WCF RIA Services. Expression Blend 4 - XAML generation tweaks Unnir demonstrates a few changes to Expression Blend 4 that produce more compact XAML. He's also asking for other examples you'd like to see tightened up. How can I sort a hierarchy? Bea Stollnitz posts plausible solutions to sorting data items at each level of a hierarchical UI, with descriptions of why they don't work, followed by the real deal... Silverlight and WPF. Silverlight Training Course (Silverlight 4) John Papa and Adam Kinney have posted a huge body of work to get us up-to-speed on Silverlight 4 -- a WhitePaper, hands-on labs, and an 8-unit course with 25 accompanying videos... geez... Silverlight game development on Windows Phone 7 Bill Reiss has a post up discussing game development on WP7 in general and then discusses his SilverSprite library, with a link to it. XNA or Silverlight for Windows Phone 7 game development? Bill Reiss next discusses the advantage of using Silverlight or XNA for your WP7 game development, and who better to discuss both? Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Silverlight Cream for May 15, 2010 -- #862

    - by Dave Campbell
    In this Issue: Victor Gaudioso, Antoni Dol(-2-), Brian Genisio, Shawn Wildermuth, Mike Snow, Phil Middlemiss, Pete Brown, Kirupa, Dan Wahlin, Glenn Block, Jeff Prosise, Anoop Madhusudanan, and Adam Kinney. Shoutouts: Victor Gaudioso would like you to Checkout my Interview with Microsoft’s Murray Gordon at MIX 10 Pete Brown announced: Connected Show Podcast #29 With … Me! From SilverlightCream.com: New Silverlight Video Tutorial: How to Create Fast Forward for the MediaElement Victor Gaudioso's latest video tutorial is on creating the ability to fast-forward a MediaElement... check it out in the tutorial player itself! Overlapping TabItems with the Silverlight Toolkit TabControl Antoni Dol has a very cool tutorial up on the Toolkit TabItems control... not only is he overlapping them quite nicely but this is a very cool tutorial... QuoteFloat: Animating TextBlock PlaneProjections for a spiraling effect in Silverlight Antoni Dol also has a Blend tutorial up on animating TextBlock items... run the demo and you'll want to read the rest :) Adventures in MVVM – My ViewModel Base – Silverlight Support! Brian Genisio continues his MVVM tutorials with this update on his ViewModel base using some new C# 4.0 features, and fully supports Silverlight and WPF My Thoughts on the Windows Phone 7 Shawn Wildermuth gives his take on WP7. He included a port of his XBoxGames app to WP7 ... thanks Shawn! Silverlight Tip of the Day #20 – Using Tooltips in Silverlight I figured Mike Snow was going to overrun me with tips since I have missed a couple days, but there's only one! ... and it's on Tooltips. Animating the Silverlight opacity mask Phil Middlemiss has an article at SilverZine describing a Behavior he wrote (and is sharing) that turns a FrameworkElement into an opacity mask for it's parent container... cool demo on the page too. Breaking Apart the Margin Property in Xaml for better Binding Pete Brown dug in on a Twitter message and put some thoughts down about breaking a Margin apart to see about binding to the individual elements. Building a Simple Windows Phone App Kirupa has a 6-part tutorial up on building not-your-typical first WP7 application... all good stuff! Integrating HTML into Silverlight Applications Dan Wahlin has a post up discussing three ways to display HTML inside a Silverlight app. Hello MEF in Silverlight 4 and VB! (with an MVVM Light cameo) Glenn Block has a post up discussing MEF, MVVM, and it's in VB this time... and it's actually a great tutorial top to bottom... all source included of course :) Understanding Input Scope in Silverlight for Windows Phone Jeff Prosise has a good post up on the WP7 SIP and how to set the proper InputScope to get the SIP you want. Thinking about Silverlight ‘desktop’ apps – Creating a Standalone Installer for offline installation (no browser) Anoop Madhusudanan is discussing something that's been floating around for a while... installing Silverlight from, say, a CD or DVD when someone installs your app. He's got some good code, but be sure to read Tim Heuer and Scott Guthrie's comments, and consider digging deeper into that part. Using FluidMoveBehavior to animate grid coordinates in Silverlight Adam Kinney has a cool post up on animating an object using the FluidMotionBehavior of Blend 4... looks great moving across a checkerboard... check out the demo, then grab the code. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • What’s New from the Oracle Marketing Cloud at Oracle OpenWorld 2014

    - by Kathryn Perry
    A Guest Post by Laura Vogel, Director, Oracle Marketing Cloud Events (pictured left) Marketing—CX Central is your hub for all things Marketing related at OpenWorld in San Francisco, September 28-October 2, 2014. Learn how to personalize the modern marketing journey to improve customer loyalty. We’re hosting more than 60 breakout sessions, half of which will highlight customer success stories from marquee brands including Bizo, Comcast, Dell, Epson, John Deere, Lane Bryant, ReadyTalk and Shutterfly. Moscone West, Levels 2 and 3To learn more about how modern marketing works, visit Moscone West, levels 2 and 3, for exciting demos of each of the Oracle Marketing Cloud solutions (BlueKai, Compendium, Eloqua, Push I/O, and Responsys). You also can check out our stations for Vertical Marketing Best Practices, the Markie Awards, and more! CX Spotlight Sessions “Accelerating Big Profits in Big Data,” Jeff Tanner, Baylor University “Using Content Marketing to Impact Every Stage of the Buyer’s Journey,” Jennifer Agustin, Bizo “Expanding Your Marketing with Proven Testing and Optimization,” Brian Border, Shutterfly and Matthew Balthazor, Epson “Modern Marketing: The New Digital Dialogue,” Cory Treffiletti, Oracle A Special Marquee SessionDell’s Hayden Mugford will speak on "The Digital Ecosystem: Driving Experience Through Contact Engagement.” She will highlight how the organization built a digital ecosystem that supports a behaviorally driven, multivehicle nurturing campaign. The Dell 1:1 Global Marketing team worked with multiple partners to innovate integrations with Oracle Eloqua, Oracle Real-Time Decisions for real-time decision logic, and a content management system (CMS) that enables 100 percent customized e-mails. The program doubled average order values for nurtured contacts versus non-nurtured and tripled open and click-through rates versus push e-mail. It Wouldn’t Be an Oracle Marketing Cloud Event Without a Party!We’re hosting CX Central Fest: a unique customer experience specifically designed for attendees of CX Central. It will include a chance to rock out at a private concert featuring Los Angeles indie electronic pop group, Capital Cities! Join us Tuesday, September 30 from 7-9 p.m. Other Oracle Marketing Cloud Session Highlights Thought leadership by role Exploring the benefits of moving to the Cloud Product line roadmaps and innovations in Marketing Technical deep dives for product lines within Marketing Best practices and impactful business measurements Solutions that are integrated across CX Target AudienceSession content is geared toward professionals in Marketing, Marketing Operations, Marketing Demand Generation, Social: Chief Marketing Officers, Vice Presidents, Directors and Managers. OutcomesCustomers attending Marketing—CX Central @ OpenWorld will be able to: Gain insight into delivering consistent cross-channel marketing Discover how to provide the right information to the right customer at the right time and with the right channel Get answers to burning questions and advice on business challenges Hear from other Oracle customers about recommended best practices to help their organization move forward Network and share ideas to help create a strategy for connecting with customers in better ways Resources At a Glance Register Now Track Site—View Marketing Sessions 72 1024x768 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Focus on Session Doc Downloadable Justification Email OpenWorld is a fabulous way for you to see all that Oracle Marketing Cloud has to offer. Register today.

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  • Beyond Chatting: What ‘Social’ Means for CRM

    - by Divya Malik
    A guest post by Steve Diamond, Senior Director, Outbound Product Management, Oracle In a recent post on the Oracle Applications blog, my colleague Steve Boese asked three questions related to the widespread popularity and incredibly rapid growth of Facebook, Pinterest, and LinkedIn. Steve then addressed the many applications for collaborative solutions in the area of Human Capital Management. So, in turning to a conversation about Customer Relationship Management (CRM) and Sales Force Automation (SFA), let me ask you one simple question. How many sales people, particularly at business-to-business companies, consistently meet or beat their quotas in their roles by working alone, with no collaboration among fellow sales people, sales executives, employees in product groups, in service, in Legal, third-party partners, etc.? Hello? Is anybody out there? What’s that cricket noise I hear? That’s correct. Nobody! When it comes to Sales, introverts arguably have a distinct disadvantage. While it’s certainly a truism that “success” in most professional endeavors requires working with people, it’s a mandatory success factor in Sales. This fact became abundantly clear to me one early morning in the late 1990s when I joined the former Hyperion Solutions (now part of Oracle) and attended a Sales Award Ceremony. The Head of Sales at that time gave out dozens of awards – none of them to individuals and all of them to TEAMS of individuals. That’s how it works in Sales. Your colleagues help provide you with product intelligence and competitive intelligence. They help you build the best presentations, pitches, and proposals. They help you develop the most killer RFPs. They align you with the best product people to ensure you’re matching the best products for the opportunity and join you in critical meetings. They help knock the socks of your prospects in “bake off” demo’s. They bring in the best partners to either add complementary products to your opportunity or help you implement a solution. They work with you as a collective team. And so how is all this collaboration STILL typically done today? Through email. And yet we all silently or not so silently grimace about email. It’s relatively siloed. It’s painful to search. It’s difficult to align by topic. And it’s nearly impossible to re-trace meaningful and helpful conversations that occurred among a group or a team at some point in history. This is where social networking for Sales comes into play. It’s about PURPOSEFUL social networking versus chattering. What is purposeful social networking? It’s collaboration that’s built around opportunities, accounts, and contacts. It’s collaboration that delivers valuable context – on the target company, and on key competitors – just to name two examples. It’s collaboration that can scale to provide coaching for larger numbers of sales representatives, both for general purposes, and as we’ve largely discussed here, for specific ‘deals.’ And it’s collaboration that allows a team of people to collectively edit and iterate on a document like an RFP or a soon-to-be killer presentation that is maintained in a central repository, with no time wasted searching for it or worrying about version control. But lest we get carried away, let’s remember that collaboration “happens” among sales people whether there is specialized software to support it or not. The human practice of sales has not changed much in the last 80 to 90 years. Collaboration has been a mainstay during this entire time. But what social networking in general, and Oracle Social Networking in particular delivers, is the opportunity for sales teams to dramatically increase their effectiveness and efficiency – to identify and close more high quality and lucrative opportunities more quickly. For most sales organizations, this is how the game is won. To learn more please visit Oracle Social Network and Oracle Fusion Customer Relationship Management on oracle.com

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  • Silverlight Cream for June 08, 2010 -- #877

    - by Dave Campbell
    In this Issue: Miroslav Miroslavov, Chris Klug, Beau, Christian Schormann(-2-), Dan Wahlin, Pete Brown, Michael S. Scherotter, Philipp Sumi, Andy Wigley, and Phil Middlemiss. Shoutouts: Mark Tucker set about learning Caliburn, and in the process is writing a Caliburn Book: Chapters 1-3 Jesse Liberty has a great link-laden post up about why we should all be learning/using Blend: Why Developers Should, Must, Do Care About The New Expression Blend be sure to read what he says about WP7 development, however! Charlie Kindel announced an Install problem with the Developer Tools CTP Refresh and the WP7 tools... check this out if you're having problems. John Papa has a good post up on the happenings yesterday: Expression Studio 4 Launch of Blend, SketchFlow, Encoder and More! Erik Mork & Company's latest "This Week in Silverlight" is titled First Drop: Prism v4 – First Drop is Available From SilverlightCream.com: Animated navigation between Pages Miroslav Miroslavov has Part 8 of his "Silverlight in Action" series up, detailing cool things from the CompleteIT site... this one is on Animated navigation between pages. Subtitling videos Chris Klug got a gig adding subtitles to videos for Microsoft (sweet) ... and no, not *that* kind of subtitles... read how he approached the final solution. Silverlight Watermark TextBox I'm not sure we can have too many Watermark TextBoxes, and neither does Beau , who sent me a link to this one... give it a dance and decide. Blend 4: Collaborative SketchFlow Feedback with SharePoint With the new Blend release, Christian Schormann has a post up describing the lashup to Sharepoint for sharing Sketchflow and getting feedback. New Utility, Links, and Tutorials for Path-Based Layout Christian Schormann also has a collection of resources for Path-Based Layouts, including a utility "that lets you apply a whole bunch of position-specific effects without having to write any code"... lots of links to resources here. Tales from the Trenches – Building a Real-World Silverlight Line of Business Application Dan Wahlin draws on his recent experience and lays out some of the fun and pitfalls of building LOB apps in Silverlight... WCF, MVVM, slides, and code included WPF (and Silverlight): Choose your Fonts and Text Rendering Options Wisely Pete Brown has a great post up on using fonts wisely across multiple platforms... lots of info and good discussion in the comments as well. Ball Watch USA Remember the awesome watch Michael S. Scherotter did in Silverlight 1 and then converted to Updated Ball Trainmaster Cannonball Watch to Silverlight 2? Well... there's now a contest underfoot and 8 videos to help you get started... all good stuff, and good luck! ... Michael has a post up about the contest: Enter to Win a Ball Watch by Creating One in Silverlight Announcing Sketchables – Rapid Mockup Creation with SketchFlow By way of Jesse Libertyhttp://jesseliberty.com/2010/06/08/why-developers-should-must-do-care-about-the-new-expression-blend/, this is a cool production by Philipp Sumi about a simple mockup framework he's created. Perst - a database for Windows Phone 7 Silverlight I think one of my first comments to Michael Washington back at the MVP Summit 2010 was that we'd need a database engine, and too cool, but we've got one, Andy Wigley discusses Perst in this post... to save you some time, here's the Perst site A Chrome and Glass Theme - Part 7 Phil Middlemiss has part 7 of his great theme-building series up... this time he's giving the accordian control a once-over. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Great Customer Service Example

    - by MightyZot
    A few days ago I wrote about what I consider a poor customer service interaction with TiVo, a company that I have been faithful to for the past 12 years or so. In that post I talked about how they helped me, but I felt like I was doing something wrong at the end of the call – when in reality I was just following through with an offer that TiVo made possible through my cable company. Today I had a wonderful customer service interaction with American Express, another company that I have been loyal to for many years.(I am a Gold Card member.) I like my Amex card because I can use it for big purchases and it forces me to pay them off at the end of the month. Well, the reality is that I’m not always so good at doing that, so sometimes my payments are over a couple of months.  :) A few days ago I received an email from “American Express” fraud detection. The email stated that I should call a toll free number and have the last four digits of my card handy. I grew up during the BBS era with some creative and somewhat mischievous friends. I’ve learned to be extremely cautious with regard to my online life! So, I did what you would expect…I sent them a nice reply that said “Go screw yourself.” For the past couple of days someone has been trying to call me and I assumed it was the same prankster trying to get the last four digits of my card. The last caller left a message indicating that they were from American Express and they wanted to talk to me about my card. After looking up their customer service numbers on the www.americanexpress.com web site, I called and was put through to the fraud detection group. The rep explained that there were some charges on my wife’s card that did not fit our purchase profile. She went through each charge and, for the most part, they looked like charges my wife may have made. My wife had asked to use the card for some Christmas shopping during the same timeframe as the charges. The American Express rep very politely explained that these looked out of character to her. She continued through the charges. She listed a charge for $160 – at this point my adrenaline started kicking in. My wife said she was going to charge about $25 or $30 dollars, not $160. Next, the rep listed a charge for over $1200. Uh oh!! Now I know that my account has been compromised. I informed the rep that we definitely did not make those charges. She replied with, “that’s ok Mr Pope, we declined those charges as well as some others.” We went through the pending charges and there were a couple more that were questionable. The rep very patiently waited while I called my wife on my office phone to verify the charges. Sure enough, my wife had not ordered anything from Netflix or purchased anything with Yahoo Wallet! “No problem Mr Pope, we will remove those charges as well.” “We are going to cancel your wife’s card and send her a new one. She will receive it by 7pm tomorrow via Federal Express. Please watch your statements over the next couple of months. If you notice anything fishy, give us a call and we will take care of it for you.” (Wow, I’m thinking to myself!) “Is there anything else I can help you with Mr Pope?” “Nope, thank you very much for catching this so early and declining those charges!”, I said smiling. Apparently she could hear me smiling on the other end of the phone line because she replied with “keep smiling Mr Pope and have a good rest of your week.” Now THAT’s customer service!  Thank you American Express!!! I shall remain an ever faithful customer. Interesting…

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