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  • Announcing Oracle Retail Reference Model, Version 2.4

    - by Oracle Retail Documentation Team
    The Oracle Retail Reference Model (RRM) collection of established practice business processes has been updated and re-released as RRM, Version 2.4. A permanent link to the My Oracle Support Document ID, 1145264.1, is available on the right side of this blog, in the Bookmarks section. The Oracle Retail Retail Reference Model (RRM) business process designs are intended to support an implementation of the merchandising, stores, and planning products. These designs are a guide for both the business and implementation teams. They explain some scenarios and factors that need to be considered for a successful implementation. The designs are created for a generic retailer, with some considerations made for hardlines, apparel (softlines), grocery, and telecommunications. Oracle Retail Reference Model 2.4 Doc ID 1145264.1This release includes the following: Updates for particular Oracle Retail application releases since August 2011. Updates per feedback received from process users, including Advanced Inventory Planning flow additions. Improvements in the area of standardized role names and organizational units. Please send any questions, comments, and suggestions to [email protected].

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  • What will be important in Training in 2011?

    - by anders.northeved
      Now that we have started a new year I would like to give you a list of topics I think we will be discussing in training and learning in 2011. Some of the areas we have discussed earlier will still be just as important in 2011: Time-to-knowledge Still one of the most important issues for the training department. Internal content production Related to time-to-knowledge. How do we convert internal knowledge to a format that can be used for teaching others? LMS integration How do we get our existing LMS fully integrated with our other ERP modules like HCM, Order Management, Finance, Payroll etc. Some areas have been discussed before, but we’ll focus more on these in 2011: Combining internal and external training A majority of training departments use a combination of external and internal training. Having the right mix is vital for the quality and efficiency for most training organizations. Certification More rules and regulations means managing all employee certifications is more important than ever. Evolving trends in 2011: Social Learning We have been talking about this for a long time, but 2011 will be the year where we will start using it for real (OK, I also said so last year – but this year I’m right…). Real-life use of SCORM 2004 Again a topic we have talked about for a long time, but we are now actually starting to use it to give learners a better e-learning experience. How do we engage and delight the learner? e-learning makes economical sense, it can be easy to understand, it is convenient – but how do we make it more engaging and delight our learners? How to include more types of training in LMS One of the main focus area of 2011 will be how to manage and measure mobile learning , on-the-job-training and other forms of training in the LMS. Mobile Learning With the ever growing use of smart phones mobile learning will be THE hot topic of 2011 in the training world. New topics we will begin discussing in 2011: What is beyond web 2.0 and social learning? - could it be content verification and personal accreditation? Why gaming will not be the silver bullet for all types of e-learning Many people believe gaming can be used for any kind of training, but the creation is too expensive and time consuming for most applications. Do you agree with these predictions? What are your own predictions? Let me see your comments! (photo: © Marti, photoxpress.com)

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  • Why lock-free data structures just aren't lock-free enough

    - by Alex.Davies
    Today's post will explore why the current ways to communicate between threads don't scale, and show you a possible way to build scalable parallel programming on top of shared memory. The problem with shared memory Soon, we will have dozens, hundreds and then millions of cores in our computers. It's inevitable, because individual cores just can't get much faster. At some point, that's going to mean that we have to rethink our architecture entirely, as millions of cores can't all access a shared memory space efficiently. But millions of cores are still a long way off, and in the meantime we'll see machines with dozens of cores, struggling with shared memory. Alex's tip: The best way for an application to make use of that increasing parallel power is to use a concurrency model like actors, that deals with synchronisation issues for you. Then, the maintainer of the actors framework can find the most efficient way to coordinate access to shared memory to allow your actors to pass messages to each other efficiently. At the moment, NAct uses the .NET thread pool and a few locks to marshal messages. It works well on dual and quad core machines, but it won't scale to more cores. Every time we use a lock, our core performs an atomic memory operation (eg. CAS) on a cell of memory representing the lock, so it's sure that no other core can possibly have that lock. This is very fast when the lock isn't contended, but we need to notify all the other cores, in case they held the cell of memory in a cache. As the number of cores increases, the total cost of a lock increases linearly. A lot of work has been done on "lock-free" data structures, which avoid locks by using atomic memory operations directly. These give fairly dramatic performance improvements, particularly on systems with a few (2 to 4) cores. The .NET 4 concurrent collections in System.Collections.Concurrent are mostly lock-free. However, lock-free data structures still don't scale indefinitely, because any use of an atomic memory operation still involves every core in the system. A sync-free data structure Some concurrent data structures are possible to write in a completely synchronization-free way, without using any atomic memory operations. One useful example is a single producer, single consumer (SPSC) queue. It's easy to write a sync-free fixed size SPSC queue using a circular buffer*. Slightly trickier is a queue that grows as needed. You can use a linked list to represent the queue, but if you leave the nodes to be garbage collected once you're done with them, the GC will need to involve all the cores in collecting the finished nodes. Instead, I've implemented a proof of concept inspired by this intel article which reuses the nodes by putting them in a second queue to send back to the producer. * In all these cases, you need to use memory barriers correctly, but these are local to a core, so don't have the same scalability problems as atomic memory operations. Performance tests I tried benchmarking my SPSC queue against the .NET ConcurrentQueue, and against a standard Queue protected by locks. In some ways, this isn't a fair comparison, because both of these support multiple producers and multiple consumers, but I'll come to that later. I started on my dual-core laptop, running a simple test that had one thread producing 64 bit integers, and another consuming them, to measure the pure overhead of the queue. So, nothing very interesting here. Both concurrent collections perform better than the lock-based one as expected, but there's not a lot to choose between the ConcurrentQueue and my SPSC queue. I was a little disappointed, but then, the .NET Framework team spent a lot longer optimising it than I did. So I dug out a more powerful machine that Red Gate's DBA tools team had been using for testing. It is a 6 core Intel i7 machine with hyperthreading, adding up to 12 logical cores. Now the results get more interesting. As I increased the number of producer-consumer pairs to 6 (to saturate all 12 logical cores), the locking approach was slow, and got even slower, as you'd expect. What I didn't expect to be so clear was the drop-off in performance of the lock-free ConcurrentQueue. I could see the machine only using about 20% of available CPU cycles when it should have been saturated. My interpretation is that as all the cores used atomic memory operations to safely access the queue, they ended up spending most of the time notifying each other about cache lines that need invalidating. The sync-free approach scaled perfectly, despite still working via shared memory, which after all, should still be a bottleneck. I can't quite believe that the results are so clear, so if you can think of any other effects that might cause them, please comment! Obviously, this benchmark isn't realistic because we're only measuring the overhead of the queue. Any real workload, even on a machine with 12 cores, would dwarf the overhead, and there'd be no point worrying about this effect. But would that be true on a machine with 100 cores? Still to be solved. The trouble is, you can't build many concurrent algorithms using only an SPSC queue to communicate. In particular, I can't see a way to build something as general purpose as actors on top of just SPSC queues. Fundamentally, an actor needs to be able to receive messages from multiple other actors, which seems to need an MPSC queue. I've been thinking about ways to build a sync-free MPSC queue out of multiple SPSC queues and some kind of sign-up mechanism. Hopefully I'll have something to tell you about soon, but leave a comment if you have any ideas.

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  • Developer Training – 6 Online Courses to Learn SQL Server, MySQL and Technology

    - by Pinal Dave
    Video courses are the next big thing and I am so happy that I have so far authored 6 different video courses with Pluralsight. Here is the list of the courses. I have listed all of my video courses over here. Note: If you click on the courses and it does not open, you need to login to Pluralsight with a valid username and password or sign up for a FREE trial. Please leave a comment with your favorite course in the comment section. Random 10 winners will get surprise gift via email. Bonus: If you list your favorite module from the course site. SQL Server Performance: Introduction to Query Tuning SQL Server performance tuning is an in-depth topic, and an art to master. A key component of overall application performance tuning is query tuning. Writing queries in an efficient manner, and making sure they execute in the most optimal way possible, is always a challenge. The basics revolve around the details of how SQL Server carries out query execution, so the optimizations explored in this course follow along the same lines. Click to View Course SQL Server Performance: Indexing Basics Indexes are the most crucial objects of the database. They are the first stop for any DBA and Developer when it is about performance tuning. There is a good side as well evil side of the indexes. To master the art of performance tuning one has to understand the fundamentals of the indexes and the best practices associated with the same. This course is for every DBA and Developer who deals with performance tuning and wants to use indexes to improve the performance of the server. Click to View Course SQL Server Questions and Answers This course is designed to help you better understand how to use SQL Server effectively. The course presents many of the common misconceptions about SQL Server, and then carefully debunks those misconceptions with clear explanations and short but compelling demos, showing you how SQL Server really works. This course is for anyone working with SQL Server databases who wants to improve her knowledge and understanding of this complex platform. Click to View Course MySQL Fundamentals MySQL is a popular choice of database for use in web applications, and is a central component of the widely used LAMP open source web application software stack. This course covers the fundamentals of MySQL, including how to install MySQL as well as written basic data retrieval and data modification queries. Click to View Course Building a Successful Blog Expressing yourself is the most common behavior of humans. Blogging has made easy to express yourself. Just like a letter or book has a structure and formula, blogging also has structure and formula. In this introductory course on blogging we will go over a few of the basics of blogging and show the way to get started with blogging immediately. If you already have a blog, this course will be even more relevant as this will discuss many of the common questions and issue you face in your blogging routine. Click to View Course Introduction to ColdFusion ColdFusion is rapid web application development platform. In this course you will learn the basics of how to use ColdFusion platform and rapidly develop web sites. The course begins with learning basics of ColdFusion Markup Language and moves to common development language practices. From there we move to frequent database operations and advanced concepts of Forms, Sessions and Cookies. The last module sums up all the concepts covered in the course with sample application. Click to View Course Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Training, T SQL, Technology

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  • What is the Oracle Utilities Application Framework?

    - by Anthony Shorten
    The Oracle Utilities Application Framework is a reusable, scalable and flexible java based framework which allows other products to be built, configured and implemented in a standard way. Note: Even though the Framework is built in java it can be integrated with COBOL based extensions for backward compatibility. When Oracle Utilities Customer Care & Billing was migrated from V1 to V2, it was decided that the technical aspects of that product be separated to allow for reuse and independence from technical issues. The idea was that all the technical aspects would be concentrated in this separate product (i.e. a framework) and allow all products using the framework to concentrate on delivering superior functionality. The product was named the Oracle Utilities Application Framework (oufw is the product code). The technical components are contained in the Oracle Utilities Application Framework which can be summarized as follows: Metadata - The Oracle Utilities Application Framework is responsible for defining and using the metadata to define the runtime behavior of the product. All the metadata definition and management is contained within the Oracle Utilities Application Framework. UI Management - The Oracle Utilities Application Framework is responsible for defining and rendering the pages and responsible for ensuring the pages are in the appropriate format for the locale. Integration - The Oracle Utilities Application Framework is responsible for providing the integration points to the architecture. Refer to the Oracle Utilities Application Framework Integration Overview for more details Tools - The Oracle Utilities Application Framework provides a common set of facilities and tools that can be used across all products. Technology - The Oracle Utilities Application Framework is responsible for all technology standards compliance, platform support and integration. There are a number of products from the Tax and Utilities Global Business Unit as well as from the Financial Services Global Business Unit that are built upon the Oracle Utilities Application Framework. These products require the Oracle Utilities Application Framework to be installed first and then the product itself installed onto the framework to complete the installation process. There are a number of key benefits that the Oracle Utilities Application Framework provides to these products: Common facilities - The Oracle Utilities Application Framework provides a standard set of technical facilities that mean that products can concentrate in the unique aspects of their markets rather than making technical decisions. Common methods of configuration - The Oracle Utilities Application Framework standardizes the technical configuration process for a product. Customers can effectively reuse the configuration process across products. Multi-lingual and Multi-platform - The Oracle Utilities Application Framework allows the products to be offered in more markets and across multiple platforms for maximized flexibility. Common methods of implementation - The Oracle Utilities Application Framework standardizes the technical aspects of a product implementation. Customers can effectively reuse the technical implementation process across products. Quicker adoption of new technologies - As new technologies and standards are identified as being important for the product line, they can be integrated centrally benefiting multiple products. Cross product reuse - As enhancements to the Oracle Utilities Application Framework are identified by a particular product, all products can potentially benefit from the enhancement. Note: Use of the Oracle Utilities Application Framework does not preclude the introduction of product specific technologies or facilities to satisfy market needs. The framework minimizes the need and assists in the quick integration of a new product specific piece of technology (if necessary). The Framework is not available as a product itself and is bundled with Tax and Utilities Global Business Unit prodicts. At the present time the following products are on the Framework: Oracle Utilities Customer Care And Billing (V2 and above) Oracle Enterprise Taxation Management (V2 and above) Oracle Utilities Business Intelligence (V2 and above) Oracle Utilities Mobile Workforice Management (V2 and above)

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  • Free Oracle Special Edition eBook - Server Virtualization for Dummies

    - by Thanos
    Oracle has released a quick and easy-to-read guide on Oracle Virtualization. Now available is "Server Virtualization for Dummies," an Oracle Special Edition eBook. Need to virtualize, but not sure where to start? Virtualization should make things simpler, not more complex. To learn more about how Oracle’s server virtualization solutions can help you eliminate complexity, reduce costs, and respond rapidly to changing needs, download Server Virtualization for Dummies, an Oracle Special Edition eBook. Simply discover how virtualization can make things simpler, from server consolidation to application deployment. This eBook guides you through a range of server virtualization topics, including Why virtualization is critical to transforming today's IT to tomorrow's cloud computing environment. How different types of virtualization are suited to different business needs How application-driven virtualization dramatically accelerates application deployment Oracle Virtualization delivers the most complete and integrated solution for building, flexible IT infrastructures—beyond just server virtualization consolidation. Learn how Oracle Virtualization's unique application-driven approach and integrated management offering helps to accelerate enterprise application deployment and simplify management of data center from disk to apps. All our Customers, prospects, and partners are welcome to follow this link to download an exclusive copy of Server Virtualization for Dummies, Oracle Special Edition today.

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  • Oracle pl\sql question for my homework in oracle 11G class [migrated]

    - by Bjolds
    I am new to oracle 11G programming and i have run into a tough situation with pl\sql funtions and automation. I ame unsure how to create the function for the automation of Registration system for a College registration system. Here is what i want to do. I want to automate the registrations system so that it automaticly registers students. Then I want a procedure to automate the grading system. I have included the code that i am written to make most of this assignment work which it does but unsure how to incorporate Pl\SQL automated fuctions for the registrations system, and the grading system. So Any help or Ideas I would greatly appreciate please. set Linesize 250 set pagesize 150 drop table student; drop table faculty; drop table Course; drop table Section; drop table location; DROP TABLE courseInstructor; DROP TABLE Registration; DROP TABLE grade; create table student( studentid number(10), Lastname varchar2(20), Firstname Varchar2(20), MI Char(1), address Varchar2(20), city Varchar2(20), state Char(2), zip Varchar2(10), HomePhone Varchar2(10), Workphone Varchar2(10), DOB Date, Pin VARCHAR2(10), Status Char(1)); ALTER TABLE Student Add Constraint Student_StudentID_pk Primary Key (studentID); Insert into student values (1,'xxxxxxxx','xxxxxxxxxx','x','xxxxxxxxxxxxxxx','Columbus','oh','44159','xxx-xxx-xxxx','xxx-xxx-xxxx','06-Mar-1957','1211','c'); create table faculty( FacultyID Number(10), FirstName Varchar2(20), Lastname Varchar2(20), MI Char(1), workphone Varchar2(10), CellPhone Varchar2(10), Rank Varchar2(20), Experience Varchar2(10), Status Char(1)); ALTER TABLE Faculty ADD Constraint Faculty_facultyId_PK PRIMARY KEY (FacultyID); insert into faculty values (1,'xxx','xxxxxxxxxxxx',xxx-xxx-xxxx','xxx-xxx-xxxx','professor','20','f'); create table Course( CourseId number(10), CourseNumber Varchar2(20), CourseName Varchar(20), Description Varchar(20), CreditHours Number(4), Status Char(1)); ALTER TABLE Course ADD Constraint Course_CourseID_pk PRIMARY KEY(CourseID); insert into course values (1,'cit 100','computer concepts','introduction to PCs','3.0','o'); insert into course values (2,'cit 101','Database Program','Database Programming','4.0','o'); insert into course values (3,'Math 101','Algebra I','Algebra I Concepts','5.0','o'); insert into course values (4,'cit 102a','Pc applications','Aplications 1','3.0','o'); insert into course values (5,'cit 102b','pc applications','applications 2','3.0','o'); insert into course values (6,'cit 102c','pc applications','applications 3','3.0','o'); insert into course values (7,'cit 103','computer concepts','introduction systems','3.0','c'); insert into course values (8,'cit 110','Unified language','UML design','3.0','o'); insert into course values (9,'cit 165','cobol','cobol programming','3.0','o'); insert into course values (10,'cit 167','C++ Programming 1','c++ programming','4.0','o'); insert into course values (11,'cit 231','Expert Excel','spreadsheet apps','3.0','o'); insert into course values (12,'cit 233','expert Access','database devel.','3.0','o'); insert into course values (13,'cit 169','Java Programming I','Java Programming I','3.0','o'); insert into course values (14,'cit 263','Visual Basic','Visual Basic Prog','3.0','o'); insert into course values (15,'cit 275','system analysis 2','System Analysis 2','3.0','o'); create table Section( SectionID Number(10), CourseId Number(10), SectionNumber VarChar2(10), Days Varchar2(10), StartTime Date, EndTime Date, LocationID Number(10), SeatAvailable Number(3), Status Char(1)); ALTER TABLE Section ADD Constraint Section_SectionID_PK PRIMARY KEY(SectionID); insert into section values (1,1,'18977','r','21-Sep-2011','10-Dec-2011','1','89','o'); create table Location( LocationId Number(10), Building Varchar2(20), Room Varchar2(5), Capacity Number(5), Satus Char(1)); ALTER TABLE Location ADD Constraint Location_LocationID_pk PRIMARY KEY (LocationID); insert into Location values (1,'Clevleand Hall','cl209','35','o'); insert into Location values (2,'Toledo Circle','tc211','45','o'); insert into Location values (3,'Akron Square','as154','65','o'); insert into Location values (4,'Cincy Hall','ch100','45','o'); insert into Location values (5,'Springfield Dome','SD','35','o'); insert into Location values (6,'Dayton Dorm','dd225','25','o'); insert into Location values (7,'Columbus Hall','CB354','15','o'); insert into Location values (8,'Cleveland Hall','cl204','85','o'); insert into Location values (9,'Toledo Circle','tc103','75','o'); insert into Location values (10,'Akron Square','as201','46','o'); insert into Location values (11,'Cincy Hall','ch301','73','o'); insert into Location values (12,'Dayton Dorm','dd245','57','o'); insert into Location values (13,'Springfield Dome','SD','65','o'); insert into Location values (14,'Cleveland Hall','cl241','10','o'); insert into Location values (15,'Toledo Circle','tc211','27','o'); insert into Location values (16,'Akron Square','as311','28','o'); insert into Location values (17,'Cincy Hall','ch415','73','o'); insert into Location values (18,'Toledo Circle','tc111','67','o'); insert into Location values (19,'Springfield Dome','SD','69','o'); insert into Location values (20,'Dayton Dorm','dd211','45','o'); Alter Table Student Add Constraint student_Zip_CK Check(Rtrim (Zip,'1234567890-') is null); Alter Table Student ADD Constraint Student_Status_CK Check(Status In('c','t')); Alter Table Student ADD Constraint Student_MI_CK2 Check(RTRIM(MI,'abcdefghijklmnopqrstuvwxyz')is Null); Alter Table Student Modify pin not Null; Alter table Faculty Add Constraint Faculty_Status_CK Check(Status In('f','a','i')); Alter table Faculty ADD Constraint Faculty_Rank_CK Check(Rank In ('professor','doctor','instructor','assistant','tenure')); Alter table Faculty ADD Constraint Faculty_MI_CK2 Check(RTRIM(MI,'abcdefghijklmnopqrstuvwxyz')is Null); Update Section Set Starttime = To_date('09-21-2011 6:00 PM', 'mm-dd-yyyy hh:mi pm'); Update Section Set Endtime = To_date('12-10-2011 9:50 PM', 'mm-dd-yyyy hh:mi pm'); alter table Section Add Constraint StartTime_Status_CK Check (starttime < Endtime); Alter Table Section Add Constraint Section_StartTime_ck check (StartTime < EndTime); Alter Table Section ADD Constraint Section_CourseId_FK FOREIGN KEY (CourseID) References Course(CourseId); Alter Table Section ADD Constraint Section_LocationID_FK FOREIGN KEY (LocationID) References Location (LocationId); Alter Table Section ADD Constraint Section_Days_CK Check(RTRIM(Days,'mtwrfsu')IS Null); update section set seatavailable = '99'; Alter Table Section ADD Constraint Section_SeatsAvailable_CK Check (SeatAvailable < 100); Alter Table Course Add Constraint Course_CreditHours_ck check(CreditHours < = 6.0); update location set capacity = '99'; Alter Table Location Add Constraint Location_Capacity_CK Check(Capacity < 100); Create Table Registration ( StudentID Number(10), SectionID Number(10), Constraint Registration_pk Primary key (studentId, Sectionid)); Insert into registration values (1, 2); Insert into Registration values (2, 3); Insert into registration values (3, 4); Insert into registration values (4, 5); Insert into registration values (5, 6); Insert into registration values (6, 7); Insert into registration values (7, 8); Insert into registration values (8, 9); insert into registration values (9, 10); insert into registration values (10, 11); insert into registration values (9, 12); insert into registration values (8, 13); insert into registration values (7, 14); insert into registration values (6, 15); insert into registration values (5, 17); insert into registration values (4, 18); insert into registration values (3, 19); insert into registration values (2, 20); insert into registration values (1, 21); insert into registration values (2, 22); insert into registration values (3, 23); insert into registration values (4, 24); insert into registration values (5, 25); Insert into registration values (6, 24); insert into registration values (7, 23); insert into registration values (8, 22); insert into registration values (9, 21); insert into registration values (10, 20); insert into registration values (9, 19); insert into registration values (8, 17); Create Table courseInstructor( FacultyID Number(10), SectionID Number(10), Constraint CourseInstructor_pk Primary key (FacultyId, SectionID)); insert into courseInstructor values (1, 1); insert into courseInstructor values (2, 2); insert into courseInstructor values (3, 3); insert into courseInstructor values (4, 4); insert into courseInstructor values (5, 5); insert into courseInstructor values (5, 6); insert into courseInstructor values (4, 7); insert into courseInstructor values (3, 8); insert into courseInstructor values (2, 9); insert into courseInstructor values (1, 10); insert into courseInstructor values (5, 11); insert into courseInstructor values (4, 12); insert into courseInstructor values (3, 13); insert into courseInstructor values (2, 14); insert into courseInstructor values (1, 15); Create table grade( StudentID Number(10), SectionID Number(10), Grade Varchar2(1), Constraint grade_pk Primary key (StudentID, SectionID)); CREATE OR REPLACE TRIGGER TR_CreateGrade AFTER INSERT ON Registration FOR EACH ROW BEGIN INSERT INTO grade (SectionID,StudentID,Grade) VALUES(:New.SectionID,:New.StudentID,NULL); END TR_createGrade; / CREATE OR REPLACE FORCE VIEW V_reg_student_course AS SELECT Registration.StudentID, student.LastName, student.FirstName, course.CourseName, Registration.SectionID, course.CreditHours, section.Days, TO_CHAR(StartTime, 'MM/DD/YYYY') AS StartDate, TO_CHAR(StartTime, 'HH:MI PM') AS StartTime, TO_CHAR(EndTime, 'MM/DD/YYYY') AS EndDate, TO_CHAR(EndTime, 'HH:MI PM') AS EndTime, location.Building, location.Room FROM registration, student, section, course, location WHERE registration.StudentID = student.StudentID AND registration.SectionID = section.SectionID AND section.LocationID = location.LocationID AND section.CourseID = course.CourseID; CREATE OR REPLACE FORCE VIEW V_teacher_to_course AS SELECT courseInstructor.FacultyID, faculty.FirstName, faculty.LastName, courseInstructor.SectionID, section.Days, TO_CHAR(StartTime, 'MM/DD/YYYY') AS StartDate, TO_CHAR(StartTime, 'HH:MI PM') AS StartTime, TO_CHAR(EndTime, 'MM/DD/YYYY') AS EndDate, TO_CHAR(EndTime, 'HH:MI PM') AS EndTime, location.Building, location.Room FROM courseInstructor, faculty, section, course, location WHERE courseInstructor.FacultyID = faculty.FacultyID AND courseInstructor.SectionID = section.SectionID AND section.LocationID = location.LocationID AND section.CourseID = course.CourseID; SELECT * FROM V_reg_student_course; SELECT * FROM V_teacher_to_course;

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  • Oracle CX Journey Mapping Workshop en Lisboa

    - by Noelia Gomez
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 ¿Alguna vez ha pensado y analizado, paso a paso, el recorrido que hacen sus clientes desde la “intención de la compra” hacia el “post venta”? Pues eso es lo que hicieron nuestros clientes, y es que,después de recorrer el mundo desde Tokyo a Londres, pasando por Madrid, el Oracle CX Journey Mapping Workshop aterrizó en Lisboa el pasado 10 de Octubre. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Este Workshop proporcionó a los clientes de Oracle una introducción práctica a la técnica “Journey Mapping”, una metodología desarrollada por Brian Curran y John Kembel de Oracle en asociación con la “d.school“ de la Universidad de Stanford. Contarmos con la presencia de Paolo Maraziti, que albergó una sesión interactiva de 3 horas, con un énfasis en cómo pueden aplicar la metodología en su propio entorno operacional.  Tras la alta afluencia el grado de satisfacción de nuestos clientes, podemos afirmar que, sin duda, fue una oportunidad única para descubrir cómo las organizaciones pueden añadir valor a la experiencia de sus clientes. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Oracle Excellence Award

    - by Hartmut Wiese
    CALL FOR NOMINATIONS 2014 Oracle Excellence Award: Sustainability Innovation Is your organization using an Oracle product to help with a sustainability initiative while reducing costs? Saving energy? Saving gas? Saving paper? For example, you may use Oracle’s Agile Product Lifecycle Management to design more eco-friendly products, Oracle Transportation Management to reduce fleet emissions, Oracle Exadata Database Machine to decrease power and cooling needs while increasing database performance, Oracle Business Intelligence to measure environmental impacts, or one of many other Oracle products. Your organization may be eligible for the 2014 Oracle Excellence Award: Sustainability Innovation. Submit a nomination form located here by Friday June 20 if your company is using any Oracle product to take an environmental lead as well as to reduce costs and improve business efficiencies by using green business practices. These awards will be presented during Oracle OpenWorld 2014 (September 28-October 2) in San Francisco.  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 About the Award • Winners will be selected from the customer and/or partner nominations. Either a customer, their partner, or Oracle representative can submit the nomination form on behalf of the customer.• There is a nomination form here to discuss your use of Oracle products and how they have helped your sustainability efforts and reduced costs. • Winners will be selected based on the extent of the environmental impact they have had as well as the business efficiencies they have achieved through their combined use of Oracle products. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Nomination Eligibility • Your company uses at least one component of Oracle products, whether it's the Oracle database, business applications, Fusion Middleware, or Sun servers/storage. • This solution should be in production or in active development. • Nomination deadline: Friday June 20, 2014. Benefits to Award Winners • Award presented to winners during Oracle OpenWorld by Jeff Henley, Oracle Chairman of the Board • Free Oracle OpenWorld registration pass for each winning customer • 2014 Oracle Excellence Award: Sustainability Innovation award logo for inclusion on your own website &/or press release • Possible placement in Oracle Profit Magazine &/or Oracle Magazine • ‘Enable the Eco-Enterprise’ podcast opportunity See last year's winners here Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 ______________________________________________________________________________________ Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Questions? Send an email to: [email protected] Follow Oracle’s Sustainability Solutions on Twitter, LinkedIn, YouTube, and the Sustainability Matters blog Web page with award details:  http://www.oracle.com/us/products/applications/green/call-for-nominations-185050.html  

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  • Making the Grade

    - by [email protected]
    Education Organizations Learn the Advantages of Oracle Today, K-12 school districts and state agencies nationwide have billions of reasons to come to Oracle OpenWorld 2010. Ever since the American Recovery and Reinvestment Act of 2009 set aside US$100 billion for education, schools have been eager to develop and implement statewide data systems to enhance workflow. And across the country, they've been turning to Oracle for help. According to a recent news release, Oracle already makes the grade. The Los Angeles Unified School District--the nation's second largest district--chose Oracle Business Intelligence Suite, Enterprise Edition Plus to help teachers keep track of student performance. Other educational organizations, including Fairfax County Public Schools and the North Carolina Department of Public Instruction, are also working with Oracle to improve their systemwide procedures. If you're an educator or administrator who is planning to optimize your school or agency data systems, this may be the best time to learn what Oracle can do help ensure success. Register for Oracle OpenWorld 2010 between now and July 16 and you'll save US$500 off registration.

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  • Welcome to the ISV Migration Center (IMC) Team blog

    - by lukasz.romaszewski(at)oracle.com
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Welcome to the ISV Migration Center (IMC) Team blog.The IMC is a a team of senior Oracle technical consultants who's aim is to enable partners to rapidly and successfully adopt and implement Oracle's latest technology.  The IMC consultants are trained and equipped to deliver leading-edge, enterprise-quality technology solutions. This blog has been created to serve as an  information exchange platform on Oracle Fusion Middleware and Database products so you will find how-tos, articles, demos and other technical resources.  We will also publish our upcoming workshops, webcasts and seminars so make sure you check it regularly to get the latest updates.   Here's our team:Lukasz Romaszewski Java & middleware specialist, 8 years experience in architecting, developing and supporting enterprise solutions based on J2EE and Oracle Database technology. At Oracle from April 2008, working as an IMC Migration Consultant in Oracle Partner Hub in Cracow, Poland. Helping Oracle Partners in migrating their solutions to the latest Oracle Fusion Middleware stack, running hands-on migration workshops and seminars across Europe. Experienced in the following areas and products Oracle Weblogic Application Server 11gApplication Development Framework (ADF)Oracle SOA Suite 11gOracle Forms 6i, 10g and 11gOracle Database (PL/SQL, AQ, XML DB)Java EE 5.0 based architecture Murat Teksoz Oracle DB and DB options - Oracle Linux- Apex- Oracle Business intelligence specilist, 13 years experince in Database managment, Performans Tuning, Diagnosting ,Installation and Configurationg database, Database Security, High Avalibility and Disaster Recovery solutions. Working at Oracle IMC Istanbul from September 2008, delivering partner workshops and seminars in Europe and Central Asia. Experienced in the following areas and products Oracle 9i,10g,11g Database SolutionsOracle Partitioning, Total Recall Advantage compressingOracle High Avalability Solutions - Real Application ClusterOracle Disaster Recovery Solutions - Oracle DataguardOracle Grid ControlOracle LinuxOracle Business intelligence solutions - Oracle Bi 10g-11gMigration Tools (Sqldeveloper) - Migrate from SqlServer,Mysql,Sysbase,Db2 to Oracle DatabaseOracle APEX (Application Express Tool) Vadim Melnikov Oracle Database specialist with DB Options, Linux and virtualization skills. Vadim has more than 8 years experience with Oracle products and is now working as Database consultant in Oracle IMC Moscow as employee of FORS Development center, Russian Oracle Platinum partner. Helping Oracle Partners to migrate solutions to Oracle from other platforms and adopt new oracle technologies, running workshops and seminars. Experienced in the following areas and products Oracle Database 9i,10g,11g Database Solutions (SQL, PL/SQL, Installing, Configuring, Performance Tuning, Diagnosting, Database management)Oracle DB options (Partitioning, Total Recall, Advanced compression)Oracle Enterprise ManagerOracle Enterprise LinuxOracle VM 2 for x86Migration to Oracle DatabaseOracle Application Express Gokhan Gungor Java (J2EE) Lead Developer and Architect. Designed and Developed Web Applications, Middleware Systems/Services, Desktop Applications and Back-end Tools/Services using Java, WebLogic Server, JBoss and Open Source Frameworks. Joined Oracle in 2010 as Fussion middleware consultant in Istanbul IMC , responsible for running migration and adoption workshops and seminars covering Java technology, ADF, WebLogic and SOA and providing technical consultancy for migration projects. Experienced in the following areas and products Oracle WebLogic ServerApplication Development Framework (ADF)JDeveloperJava EE (EJB, JMS, Servlet, JSP, JSF, JavaMail, JTA, JAAS, JSTL, JAXB)Java SE (JavaBeans, JDBC, XML, XSL, RMI, JNDI, JAXP)Oracle Database 10g,11g Dmitry Nefedkin Oracle Middleware & Java specialist, 7+ years experience in developing, designing enterprise solutions based on Oracle Database and Middleware, developing Oracle e-Business Suite customizations, designing integration architecture within the companies . Joined Oracle team in October 2010 as IMC FMW Consultant in Oracle Alliances & Channels in Moscow, Russia. Experienced in the following areas and products Oracle Weblogic Application Server 11gOracle Service Bus 11gOracle SOA Suite 10g (BPEL PM, ESB, OWSM)Oracle Application Server 10gOracle Forms 6i and 9iOracle BI PublisherOracle ADF 10gOracle Database (SQL tuning, PL/SQL, AQ, Streams)Java EE 5 developmentCheck out our web site as well: Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} http://www.oracle.com/partners/en/most-popular-resources/027930

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  • Oracle R Distribution 3.1.1????

    - by Noriko Takada-Oracle
    Oracle R Distribution 3.1.1????????Oracle?public yum??????????????US?R???????????????????????????? Oracle R Technologies - Oracle R Distribution 3.1.1 Released ??Blog???????????Oracle R Enterprise(ORE)????????????????????????????? ?????Oracle R Distribution???Oracle?????????R??????????????????1???????????????Blog???????????????Oracle R Distribution Performance Benchmark ????????R?????????????????????

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  • Middleware Oracle Excellence Awards 2012 & HAPPY NEW YEAR!

    - by JuergenKress
    Thanks for the FY12 middleware business! Make sure you become our WebLogic partner of the year! The Oracle Excellence Awards 2012 are Open for Nominations Middleware Specialized Partners: Submit your Nominations for the Middleware Specialized Partner of the Year by 29 June! The Specialized Partner of the Year Award celebrates OPN Specialized partners in EMEA who have demonstrated success with specialization, delivering customer value, and outstanding solution or service innovation in categories that complement OPN Specialization investments. Nominate now to receive the recognition you deserve! Winners of the Specialized Partner of the Year - EMEA Awards will each receive: $5k MDF for market expansion and promotion of their winning solutions/services extensive visibility across the extended Oracle community through interviews, advertising and video prestige and recognition by being awarded in a ceremony at Oracle OpenWorld. In addition, winners from all the Oracle Excellence Awards categories will receive a free registration to Oracle OpenWorld 2012 in San Francisco, California, as well as be showcased at the conference in October, be given an opportunity to mingle with Oracle executives and their peers, and be featured in Oracle Magazine. Nomination tips: · Build your nomination with Oracle · Provide evidence of your success · Send supporting documents here. · Get a quote from Oracle product management or myself! Closing date: 29 June Full details of all Oracle Awards offered this year are available on the Oracle Excellence Awards Website. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: Oracle Excellence Awards 2012,SOA Specialization award,SOA Community,Oracle SOA,Oracle BPM,BPM Community,OPN,Jürgen Kress

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  • Middleware Oracle Excellence Awards 2012 - HAPPY NEW YEAR!

    - by JuergenKress
    Thanks for the FY12 middleware business! Make sure you become our SOA & BPM partner of the year! The Oracle Excellence Awards 2012 are Open for Nominations Middleware Specialized Partners: Submit your Nominations for the Middleware Specialized Partner of the Year by 29 June! The Specialized Partner of the Year Award celebrates OPN Specialized partners in EMEA who have demonstrated success with specialization, delivering customer value, and outstanding solution or service innovation in categories that complement OPN Specialization investments. Nominate now to receive the recognition you deserve! Winners of the Specialized Partner of the Year - EMEA Awards will each receive: $5k MDF for market expansion and promotion of their winning solutions/services extensive visibility across the extended Oracle community through interviews, advertising and video prestige and recognition by being awarded in a ceremony at Oracle OpenWorld. In addition, winners from all the Oracle Excellence Awards categories will receive a free registration to Oracle OpenWorld 2012 in San Francisco, California, as well as be showcased at the conference in October, be given an opportunity to mingle with Oracle executives and their peers, and be featured in Oracle Magazine. Nomination tips: · Build your nomination with Oracle · Provide evidence of your success · Send supporting documents here. · Get a quote from Oracle product management or myself! Closing date: 29 June Full details of all Oracle Awards offered this year are available on the Oracle Excellence Awards Website. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: Oracle Excellence Awards 2012,SOA Specialization award,SOA Community,Oracle SOA,Oracle BPM,BPM Community,OPN,Jürgen Kress

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  • Business School graduate joins Oracle

    - by jessica.ebbelaar(at)oracle.com
    My name is Mathias, I work as an Applications Inside Sales Rep for the French market, and I’d like to give you a brief snapshot of my experience at Oracle. First things first, how did you hear about Oracle? Where have you seen the sharp and recognizable red logo? Was it in Charles de Gaulle Airport when your eyes crossed the 20-metre banner with a picture of a strange big machine in the middle? Was it through reading the Forbes 10 top IT companies worldwide ranking? Or is it because IT is your thing and you cannot but know one of the “big four”? Meeting with a Grenoble Alumnus My story is a little different. My plan was to work in sales, in the IT industry. I had heard about Oracle, but my opinion at the time was that this kind of multinational company was way out of reach for a young graduate, even with high enthusiasm and great excitement to be (finally) on the job market. So, I was really surprised when I had an interesting conversation with a top alumnus of my business school. We were at the Grenoble Ecole de Management graduation ceremony (our graduation!), and before the party got really started, I got to chat with her. She told me of the great experience she was getting by living and working in Dublin. She had already figured it all out: “you work with another 100 young people from 10 different nationalities across Europe, you can be based in Dublin, but then once you work really hard you can move to Malaga Spain or other BUs around the world, you can work with different lines of business and learn about new “techy” and business oriented products, move to the field in your home country or elsewhere, etc.” What, what, what? Moving around Europe, trained by the best sales coaches in the world, acquiring strong IT knowledge and getting on board with one of fastest-growing and most watched companies in the world? Well, I was in. The next day (OK, 3 days after, the time to recover), I sent her my CV, and 3 months later I started as a Business Development Consultant at Oracle in Dublin, representing the latest cloud based CRM across the French market. That was 15 months ago. Since then, I moved line of business twice, I’m always learning new things and working with different and senior stakeholders; I have attended hundreds of hours of sales and product training (priceless when you come from a business background); I passed the Dublin Institute of Technology Sales Certification through different trainings given onsite within Oracle; I’ve led projects based around social media and I’ve gotten involved within various sales deals going on my market. Despite all of these great things, two will remain in my spirit: the multiculturalism that I experience every day in the office, and the American style of management - more direct and open than what you can find in “regular French companies”. Sales Progression Board In May 2012, I passed what we call a ‘Sales Progression Board’ to be promoted to an Inside Sales position. I am now in charge of generating revenue through the sale of Oracle applications on my specific territory. Always keeping in my mind my personal ambition: going to the field one day. Interested to join Oracle in the same role as Mathias? Visit http://campus.oracle.com.

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  • Book Review: Oracle ADF Real World Developer’s Guide

    - by Frank Nimphius
    Recently PACKT Publishing published "Oracle ADF Real World Developer’s Guide" by Jobinesh Purushothaman, a product manager in our team. Though already the sixth book dedicated to Oracle ADF, it has a lot of great information in it that none of the previous books covered, making it a safe buy even for those who own the other books published by Oracle Press (McGrwHill) and PACKT Publishing. More than the half of the "Oracle ADF Real World Developer’s Guide" book is dedicated to Oracle ADF Business Components in a depth and clarity that allows you to feel the expertise that Jobinesh gained in this area. If you enjoy Jobinesh blog (http://jobinesh.blogspot.co.uk/) about Oracle ADF, then, no matter what expert you are in Oracle ADF, this book makes you happy as it provides you with detail information you always wished to have. If you are new to Oracle ADF, then this book alone doesn't get you flying, but, if you have some Java background, accelerates your learning big, big, big times. Chapter 1 is an introduction to Oracle ADF and not only explains the layers but also how it compares to plain Java EE solutions (page 13). If you are new to Oracle JDeveloper and ADF, then at the end of this chapter you know how to start JDeveloper and begin your ADF development Chapter 2 starts with what Jobinesh really is good at: ADF Business Components. In this chapter you learn about the architecture ingredients of ADF Business Components: View Objects, View Links, Associations, Entities, Row Sets, Query Collections and Application Modules. This chapter also provides a introduction to ADFBC SDO services, as well as sequence diagrams for what happens when you execute queries or commit updates. Chapter 3 is dedicated to entity objects and  is one of many chapters in this book you will enjoy and never want to miss. Jobinesh explains the artifacts that make up an entity object, how to work with entities and resource bundles, and many advanced topics, including inheritance, change history tracking, custom properties, validation and cursor handling.  Chapter 4 - you guessed it - is all about View objects. Comparable to entities, you learn about the XM files and classes that make a view object, as well as how to define and work with queries. List-of-values, inheritance, polymorphism, bind variables and data filtering are interesting - and important topics that follow. Again the chapter provides helpful sequence diagrams for you to understand what happens internally within a view object. Chapter 5 focuses on advanced view object and entity object topics, like lifecycle callback methods and when you want to override them. This chapter is a good digest of Jobinesh's blog entries (which most ADF developers have in their bookmark list). Really worth reading ! Chapter 6 then is bout Application Modules. Beside of what application modules are, this chapter covers important topics like properties, passivation, activation, application module pooling, how and where to write custom logic. In addition you learn about the AM lifecycle and request sequence. Chapter 7 is about the ADF binding layer. If you are new to Oracle ADF and got lost in the more advanced ADF Business Components chapters, then this chapter is where you get back into the game. In very easy terms, Jobinesh explains what the ADF binding is, how it fits into the JSF request lifecycle and what are the metadata file involved. Chapter 8 then goes into building data bound web user interfaces. In this chapter you get the basics of JavaServer Faces (e.g. managed beans) and learn about the interaction between the JSF UI and the ADF binding layer. Later this chapter provides advanced solutions for working with tree components and list of values. Chapter 9 introduces bounded task flows and ADF controller. This is a chapter you want to read if you are new to ADF of have started. Experts don't find anything new here, which doesn't mean that it is not worth reading it (I for example, enjoyed the controller talk very much) Chapter 10 is an advanced coverage of bounded task flow and talks about contextual events  Chapter 11 is another highlight and explains error handling, trains, transactions and more. I can only recommend you read this chapter. I am aware of many documents that cover exception handling in Oracle ADF (and my Oracle Magazine article for January/February 2013 does the same), but none that covers it in such a great depth. Chapter 12 covers ADF best practices, which is a great round-up of all the tips provided in this book (without Jobinesh to repeat himself). Its all cool stuff that helps you with your ADF projects. In summary, "Oracle ADF Real World Developer’s Guide" by Jobinesh Purushothaman is a great book and addition for all Oracle ADF developers and those who want to become one. Frank

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • My own personal use of Oracle Linux

    - by wcoekaer
    It always is easier to explain something with examples... Many people still don't seem to understand some of the convenient things around using Oracle Linux and since I personally (surprise!) use it at home, let me give you an idea. I have quite a few servers at home and I also have 2 hosted servers with a hosted provider. The servers at home I use mostly to play with random Linux related things, or with Oracle VM or just try out various new Oracle products to learn more. I like the technology, it's like a hobby really. To be able to have a good installation experience and use an officially certified Linux distribution and not waste time trying to find the right libraries, I, of course, use Oracle Linux. Now, at least I can get a copy of Oracle Linux for free (even if I was not working for Oracle) and I can/could use that on as many servers at home (or at my company if I worked elsewhere) for testing, development and production. I just go to http://edelivery.oracle.com/linux and download the version(s) I want and off I go. Now, I also have the right (and not because I am an employee) to take those images and put them on my own server and give them to someone else, I in fact, just recently set up my own mirror on my own hosted server. I don't have to remove oracle-logos, I don't have to rebuild the ISO images, I don't have to recompile anything, I can just put the whole binary distribution on my own server without contract. Perfectly free to do so. Of course the source code of all of this is there, I have a copy of the UEK code at home, just cloned from https://oss.oracle.com/git/?p=linux-2.6-unbreakable.git. And as you can see, the entire changelog, checkins, merges from Linus's tree, complete overview of everything that got changed from kernel to kernel, from patch to patch, errata to errata. No obfuscating, no tar balls and spending time with diff, or go read bug reports to find out what changed (seems silly to me). Some of my servers are on the external network and I need to be current with security errata, but guess what, no problem, my servers are hooked up to http://public-yum.oracle.com which is open, free, and completely up to date, in a consistent, reliable way with any errata, security or bugfix. So I have nothing to worry about. Also, not because I am an employee. Anyone can. And, with this, I also can, and have, set up my own mirror site that hosts these RPMs. both binary and source rpms. Because I am free to get them and distribute them. I am quite capable of supporting my servers on my own, so I don't need to rely on the support organization so I don't need to have a support subscription :-). So I don't need to pay. Neither would you, at least not with Oracle Linux. Another cool thing. The hosted servers came (unfortunately) with Centos installed. While Centos works just fine as is, I tend to prefer to be current with my security errata(reliably) and I prefer to just maintain one yum repository instead of 2, I converted them over to Oracle Linux as well (in place) so they happily receive and use the exact same RPMs. Since Oracle Linux is exactly the same from a user/application point of view as RHEL, including files like /etc/redhat-release and no changes from .el. to .centos. I know I have nothing to worry about installing one of the RHEL applications. So, OL everywhere makes my life a lot easier and why not... Next! Since I run Oracle VM and I have -tons- of VM's on my machines, in some cases on my big WOPR box I have 15-20 VMs running. Well, no problem, OL is free and I don't have to worry about counting the number of VMs, whether it's 1, or 4, or more than 10 ... like some other alternatives started doing... and finally :) I like to try out new stuff, not 3 year old stuff. So with UEK2 as part of OL6 (and 6.3 in particular) I can play with a 3.0.x based kernel and it just installs and runs perfectly clean with OL6, so quite current stuff in an environment that I know works, no need to toy around with an unsupported pre-alpha upstream distribution with libraries and versions that are not compatible with production software (I have nothing against ubuntu or fedora or opensuse... just not what I can rely on or use for what I need, and I don't need a desktop). pretty compelling. I say... and again, it doesn't matter that I work for Oracle, if I was working elsewhere, or not at all, all of the above would still apply. Student, teacher, developer, whatever. contrast this with $349 for 2 sockets and oneguest and selfsupport per year to even just get the software bits.

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  • Oracle 11g R2 1???????~????????(Exadata??)?????

    - by Yusuke.Yamamoto
    ??2010?11?17???Oracle Database 11g Release2(R2) ???????1???? ????Oracle Database 11g R2 ?????????????????????????? ???? 2010/11/17:????? 2011/01/07:???????(Exadata/??) 2011/01/18:???????(Exadata/?????????????) 2011/02/22:???????(Exadata/?????:IT Leaders ????????) 2011/04/21:?????? 2011/04/21:???????(????????????) 2011/04/21:???????(Exadata/???????????????????????????????????) 2011/06/27:Oracle Exadata Database Machine ????1,000??? ?? Oracle Database 11g R2 ??????? Oracle Database 11g ?????????(????) ??????? Oracle Database 11g R2(???/????) Oracle Database 11g R2 ??????? ?? ??? 2009?11?11? Oracle Exadata Database Machine Version 2 ???? 2009?11?17? Oracle Database 11g R2 ???? 2010?02?01? ?????????????????????????????? 2010?03?31? SAP ? Oracle Database 11g R2 ??????????ISV????????·??????????? 2010?05?18? Windows Server 2008 R2 / Windows 7 ?????????Oracle Database 10g R2 ??? 2010?06?23? Oracle Application Express 4.0 ???? 2010?07?09? ?? Windows RDBMS ?????(2009?)????????? 2010?08?17? TPC-C Benchmark Price/Performance ???????? 2010?09?13? Patch Set 11.2.0.2 for Linux ????(??) 2010?10?20? Oracle Exadata Database Machine X2 ???? 2010?11?17? Oracle Database 11g R2 ????1?? 2010?11?19? ?? Windows RDBMS ?????(2010????)????????????? 2011?03?29? Oracle SQL Developer 3.0 ???? 2011?06?27? Oracle Exadata Database Machine ????1,000????????????????·?????????????? Oracle Database 11g ?????????(????) ????????????????????????????????(????)? ????(??????????) ??????????(???) ????? ????(???) ?????·???????·??? ????? ????·??????·?? ???? ???????(??????????????)|???99.999%???????500???????????? - ITpro ??????????? ????(????) ???(???) ????????(???) ??????(???????????) Oracle Exadata Database Machine ????? Oracle Database 11g ??(????)? ??????????????????????????????????? ????(??????) ????????????? ?????·???????·??? ??(??????????????) ?????(??????????) ?????????(????????) ?????????? ????(???????) ?????? ????/????·???????? ???????????(???????/NTT??????????) ????????????? ???? ???????????? ?????? ??? ?????|DWH?????????????? - IT Leaders(????????)|DWH?????????????? - IT Leaders ????(???????????) Customer Voice ????:????IT?????24??365????????????????????? ?Oracle9i Database ?????????????????????Oracle Database 11g ???????????????????????? Oracle9i Database ???????????????? Customer Voice ??????:Oracle Database 11g????????????????????? ?Oracle ASM ???????????????????I/O????????????????????????????????????? ??????? Oracle Database 11g R2(???/????) ???????????????? Oracle 11g R2 ????????? - IT Leaders ??????????11g R2?5???? - ??SE????Oracle??? - Think IT ????????????????????????~Oracle Database 11g Release2 ????????? - oracletech.jp ??????????? Oracle Database 11g Release 2(11gR2)|??????????? ???????|???????????

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  • Missed OpenWorld 2011 or JavaOne? See the Key Announcements Today

    - by Dain C. Hansen
    Learn more about Oracle OpenWorld and JavaOne Key Announcements through our six On Demand Webcasts or Podcasts. Your time is precious and you can't make time to watch all keynotes and sessions on demand. Want to get a concise overview on the Oracle OpenWorld and JavaOne key announcements? Presented by Oracle experts in EMEA, these six webcasts will help you decide which keynotes, general or solution sessions on Oracle OpenWorld and JavaOne could be of more interest to you. Six informative, on-demand sessions are available as podcasts and webcasts, on Oracle Hardware and Software, each taking just 15-20 minutes. Be updated in an hour on Oracle OpenWorld on… Oracle Exadata and Exalogic Engineered Systems with Oracle Applications Oracle Exalytics Business Intelligence Machine, the industry's first in-memory hardware and software system Oracle Big Data Appliance, the end-to-end solution for Big Data Oracle Enterprise Manager 12c, the industry's first solution to combine management of the full Oracle stack with complete enterprise cloud lifecycle management Oracle Fusion Applications, a complete suite with 100+ modules Oracle Public Cloud with subscription-based, self-service access to Oracle Fusion Applications, Oracle Fusion Middleware and Oracle Database Watch the Six JavaOne Key Announcement Webcasts anywhere you can access the Internet and learn more about: Plans for advancing the Java Platform, Standard Edition (Java SE) and an update on Java SE 8 Plans announced for the evolution Java Platform, Micro Edition Availability of JavaFX 2.0 The NetBeans IDE Availability for Windows, Mac, Linux and Oracle Solaris Latest developments in the evolution of Java Platform, Enterprise Edition (Java EE). Oracle Java Cloud Service. Follow other informative, on-demand sessions on Oracle Hardware and Software on topics like Cloud, Exadata, Exalogic, Exalytics, Big Data Appliance, Enterprise Manager 12c, Hardware - SuperCluster, Server - and Storage, Oracle Fusion Applications Register now!

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  • Welcome!

    - by mannamal
    Welcome to the Oracle Big Data Connectors blog, which will focus on posts related to integrating data on a Hadoop cluster with Oracle Database. In particular the blog will focus on best practices, usage notes, and performance tips for using Oracle Loader for Hadoop and Oracle Direct Connector for HDFS, which are part of Oracle Big Data Connectors. Oracle Big Data Connectors 1.0 also includes Oracle R Connector for Hadoop and Oracle Data Integrator Application Adapters for Hadoop. Oracle Loader for Hadoop: Oracle Loader for Hadoop loads data from Hadoop to Oracle Database. It runs as a MapReduce job on Hadoop to partition, sort, and convert the data into an Oracle-ready format, offloading to Hadoop the processing that is typically done using database CPUs. The data is thenloaded to the database by the Oracle Loader for Hadoop job (online load) or written out as Oracle Data Pump files for load and access later (offline load) with Oracle Direct Connector for HDFS. Oracle Direct Connector for HDFS: Oracle Direct Connector for HDFS is a connector for high speed access of data on HDFS from Oracle Database. With this connector Oracle SQL can be used to directly query data on HDFS. The data can be Oracle Data Pump files generated by Oracle Loader for Hadoop or delimited text files. The connector can also be used to load data into the database using SQL.

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  • Technical workshop with the gurus: Architecting Oracle Database-As-A-Service (DBaaS)

    - by Javier Puerta
    Hardware and Software, Engineered to Work Together inside the Click Here The order you must follow to make the colored link appear in browsers. If not the default window link will appear 1. Select the word you want to use for the link 2. Select the desired color, Red, Black, etc 3. Select bold if necessary ___________________________________________________________________________________________________________________ Templates use two sizes of fonts and the sans-serif font tag for the email. All Fonts should be (Arial, Helvetica, sans-serif) tags Normal size reading body fonts should be set to the size of 2. Small font sizes should be set to 1 !!!!!!!DO NOT USE ANY OTHER SIZE FONT FOR THE EMAILS!!!!!!!! ___________________________________________________________________________________________________________________ -- OCTOBER 2013 Invitation: Architecting Oracle Database-As-A-Service (DBaaS) Stay Connected Sign up for Specific Updates Architecting Oracle Database-As-A-Service (DBaaS) Dear partner, We are pleased to invite you to a 2-day workshop dedicated to EMEA partners on "Architecting Oracle Private Database Cloud & Delivering Database-As-A-Service (DBaaS)". This exclusive workshop will be delivered by Product Management and Product Development from Oracle HQ and focuses on the main theme CIOs are tackling with in the last decade: Consolidation to Private Cloud. For many customers the journey to consolidation has led to DBaaS Cloud deployments to significantly reduce costs and offer agile IT services. With the recent launch of Oracle Database 12c, the game really has changed in terms of what Oracle offers and how database clouds can be deployed. REGISTER NOW Who should attend: Enterprise Architects Infrastructure Architects DB Architects from System Integrators and large Independent Software Vendors. Take this opportunity to learn from the gurus, how you can help your customers maximize on their cloud consolidation strategies. The workshops main focus is service delivery, which includes standardization and consolidation, and how you would help your customers transform their current IT infrastructure to a service delivery model. It will discuss best practices and reviews customer examples that have successfully implemented a database cloud. The agenda is split into two days sessions: Day 1: Overview & Planning Database Cloud - Demos Customer Case Studies Database 12c Day 2: Database Cloud - Design Database Cloud - Implementation EM Cloud Control DBaaS on Engineered Systems Question and Answers Attendance is free of charge for qualified Oracle partners - Register now for one of the below sessions: Date Country Location 5 & 6 November 2013  United Kingdom   Manchester 7 & 8 November 2013  Germany  Munich 11 & 12 November 2013  Netherlands  Amsterdam 14 & 15 November 2013  Turkey Istanbul 18 & 19 November 2013  Austria Vienna Looking forward to seeing you! Javier Puerta Director, Core Technology Partner Programs EMEA Prashant Barot Director, Core Technology     Resources OPN Portal OPN Enablement News Blog Oracle Partner Store Use Oracle Trademark in Google AdWords OPN Events Calendar OPN Information Center OPN Solutions Catalog Promote Your Events on Oracle Calendar Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States

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  • ????My Oracle Support????

    - by Steve He(???)
    Normal 0 7.8 ? 0 2 false false false EN-US ZH-CN X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:????; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.5pt; mso-bidi-font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:??; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-font-kerning:1.0pt;} Normal 0 7.8 ? 0 2 false false false EN-US ZH-CN X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:????; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.5pt; mso-bidi-font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:??; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-font-kerning:1.0pt;} ????????My Oracle Support???10????????????????????   My Oracle Support?????????????,????,????????,?????Oracle??,??????????????????My Oracle Support???,????(SR),????????,My Oracle Support???????????????,??????????,????????????????????,??Oracle??,??????,?????????????   ?????2???:1.???My Oracle Support,???“??(community)”???,????????????My Oracle Support???2. ????????https??My Oracle Support??:  https://communities.oracle.com/ ???????????????????,???????????????????????,??????????????????????????,??Oracle?????,?????Oracle?????????? ????????????????,?????????????????,???????????????????,????????????????,????????????????!??????“https://communities.oracle.com/”?????????,????????????

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  • What are your references/recommendation on .NET DVDs, books and online training?

    - by egyamado
    There are lots of training methods from different vendors to learn .NET technologies (i.e. books, DVDs, online training, etc.). All of them claim the same thing: that they are the best, their content is 100% guaranteed, makes their customers professional in no time, etc. It’s confusing and sometimes frustrating as well. I especially want a training resource (i.e. a course) to provide valuable content in short time. More importantly I feel they should do their job properly so as to avoid the customer feeling they've wasted time or money. What I should do when I evaluating training methods and resources to help further software development skills? What are your training sources? Do you have any recommendations?

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