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• DNASTREAM’s RapidLaunch Oracle Accelerate solution for RightNow

  - by Richard Lefebvre

  The Oracle RightNow Accelerate solution from DNASTREAM allows each Customer to enjoy quicker deployment and earlier time to benefits from this SAAS Customer Experience solution. At the start of the project, a full suite of E-Learning simulations & materials is provided by DNASTREAM to match the customer’s processes. This RapidLaunch content library for RightNow can be leveraged by our customers early in their project implementations bringing significant cost efficiencies, time reduction and improved user adoption to their project roll outs. Solution Profile: This Oracle Accelerate solution is based on Oracle RightNow CX that includes Content management, Contact management, Incident management, Customer Portal, Closed incident Survey, Standard reports. As an additional option there is available the Oracle RightNow CX Chat implementation. For more information about RightNow and the DNASTREAM Accelerate solution, visit the Oracle Accelerate microsite or contact www.dnastream.com

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• GTK equivalent to MS Spy++

  - by zetah

  Spy++ comes with paid version of MS Visual Studio as utility that gives you a graphical view of the system’s processes, threads, windows, and window messages. and it's not only utility on Win32 that offers this feature, but I use it as popular example. It lists all UI elements of all running applications, and user can use "Find Tool" to locate UI element of interest and get response dialog with versatile information about that object, like UI control name, text contents, and many other data of potential interest to a programmer. I'm interested in similar GTK application which can at least return GTK UI element (widget) name and extracted text contents of that element of arbitrary running process. I couldn't find anything related using Google

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• Accessing Server-Side Data from Client Script: Using WCF Services with jQuery and the ASP.NET Ajax Library

  Today's websites commonly exchange information between the browser and the web server using Ajax techniques - the browser executes JavaScript code typically in response to the page loading or some user action. This JavaScript makes an asynchronous HTTP request to the server. which then processes the request and, perhaps, returns data that the browser can then seamlessly integrate into the web page. Two earlier articles - Accessing JSON Data From an ASP.NET Page Using jQuery and Using Ajax Web Services, Script References, and jQuery, looked at using both jQuery and the ASP.NET Ajax Library on the browser to initiate an Ajax request and both ASP.NET pages and Ajax Web Services as the entities on the web server responsible for servicing such Ajax requests. This article continues our examination of techniques for implementing lightweight Ajax scenarios in an ASP.NET website. Specifically, it examines how to use the Windows Communication Foundation, or WCF, to serve data from the web server and how to use both the ASP.NET Ajax Library and jQuery to consume such services from the client-side. Read on to learn more! Read More >

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• Oracle Database 12c: Oracle Multitenant Option

  - by hamsun

  1. Why ? 2. What is it ? 3. How ? 1. Why ? The main idea of the 'grid' is to share resources, to make better use of storage, CPU and memory. If a database administrator wishes to implement this idea, he or she must consolidate many databases to one database. One of the concerns of running many applications together in one database is: ‚what will happen, if one of the applications must be restored because of a human error?‘ Tablespace point in time recovery can be used for this purpose, but there are a few prerequisites. Most importantly the tablespaces are strictly separated for each application. Another reason for creating separated databases is security: each customer has his own database. Therefore, there is often a proliferation of smaller databases. Each of them must be maintained, upgraded, each allocates virtual memory and runs background processes thereby wasting resources. Oracle 12c offers another possibility for virtualization, providing isolation at the database level: the multitenant container database holding pluggable databases. 2. What ? Pluggable databases are logical units inside a multitenant container database, which consists of one multitenant container database and up to 252 pluggable databases. The SGA is shared as are the background processes. The multitenant container database holds metadata information common for pluggable databases inside the System and the Sysaux tablespace, and there is just one Undo tablespace. The pluggable databases have smaller System and Sysaux tablespaces, containing just their 'personal' metadata. New data dictionary views will make the information available either on pdb (dba_views) or container level (cdb_views). There are local users, which are known in specific pluggable databases and common users known in all containers. Pluggable databases can be easily plugged to another multitenant container database and converted from a non-CDB. They can undergo point in time recovery. 3. How ? Creating a multitenant container database can be done using the database configuration assistant: There you find the new option: Create as Container Database. If you prefer ‚hand made‘ databases you can execute the command from a instance in nomount state: CREATE DATABASE cdb1 ENABLE PLUGGABLE DATABASE …. And of course this can also be achieved through Enterprise Manager Cloud. A freshly created multitenant container database consists of two containers: the root container as the 'rack' and a seed container, a template for future pluggable databases. There are 4 ways to create other pluggable databases: 1. Create an empty pdb from seed 2. Plug in a non-CDB 3. Move a pdb from another pdb 4. Copy a pdb from another pdb We will discuss option2: how to plug in a non_CDB into a multitenant container database. Three different methods are available : 1. Create an empty pdb and use Datapump in traditional export/import mode or with Transportable Tablespace or Database mode. This method is suitable for pre 12c databases. 2. Create an empty pdb and use GoldenGate replication. When the pdb catches up with the non-CDB, you fail over to the pdb. 3. Databases of Version 12c or higher can be plugged in with the help of the new dbms_pdb Package. This is a demonstration for method 3: Step1: Connect to the non-CDB to be plugged in and create an xml File with description of the database. The xml file is written to $ORACLE_HOME/dbs per default and contains mainly information about the datafiles. Step 2: Check if the non-CDB is pluggable in the multitenant container database: Step 3: Create the pluggable database, connected to the Multitenant container database. With nocopy option the files will be reused, but the tempfile is created anew: A service is created and registered automatically with the listener: Step 4: Delete unnecessary metadata from PDB SYSTEM tablespace: To connect to newly created pdb, edit tnsnames.ora and add entry for new pdb. Connect to plugged-in non_CDB and clean up Data Dictionary to remove entries now maintained in multitenant container database. As all kept objects have to be recompiled it will take a few minutes. Step 5: The plugged-in database will be automatically synchronised by creating common users and roles when opened the first time in read write mode. Step 6: Verify tablespaces and users: There is only one local tablespace (users) and one local user (scott) in the plugged-in non_CDB pdb_orcl. This method of creating plugged_in non_CDB from is fast and easy for 12c databases. The method for deplugging a pluggable database from a CDB is to create a new non_CDB and use the the new full transportable feature of Datapump and drop the pluggable database. About the Author: Gerlinde has been working for Oracle University Germany as one of our Principal Instructors for over 14 years. She started with Oracle 7 and became an Oracle Certified Master for Oracle 10g and 11c. She is a specialist in Database Core Technologies, with profound knowledge in Backup & Recovery, Performance Tuning for DBAs and Application Developers, Datawarehouse Administration, Data Guard and Real Application Clusters.

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• Social Business Forum Milano: Day 2

  - by me

  @YourService. The business world has flipped and small business can capitalize  by Frank Eliason (twitter: @FrankEliason ) Technology and social media tools have made it easier than ever for companies to communicate with consumers. They can listen and join in on conversations, solve problems, get instant feedback about their products and services, and more. So why, then, are most companies not doing this? Instead, it seems as if customer service is at an all time low, and that the few companies who are choosing to focus on their customers are experiencing a great competitive advantage. At Your Service explains the importance of refocusing your business on your customers and your employees, and just how to do it. Explains how to create a culture of empowered employees who understand the value of a great customer experience Advises on the need to communicate that experience to their customers and potential customers Frank Eliason, recognized by BusinessWeek as the 'most famous customer service manager in the US, possibly in the world,' has built a reputation for helping large businesses improve the way they connect with customers and enhance their relationships Quotes from the Audience: Bertrand Duperrin ?@bduperrin social service is not about shutting up the loudest cutsomers ! #sbf12 @frankeliason Paolo Pelloni ?@paolopelloniGautam Ghosh ?@GautamGhosh RT @cecildijoux: #sbf12 @frankeliason you need to change things and fix the approach it's not about social media it's about driving change  Peter H. Reiser ?@peterreiser #sbf12 Company Experience = Product Experience + Customer Interactions + Employee Experience @yourservice Engage or lose! Socialize, mobilize, conversify: engage your employees to improve business performance Christian Finn (twitter: @cfinn) First Christian was presenting the flying monkey   Then he outlined the four principals to fix the Intranet: 1. Socalize the Intranet 2. Get Thee to a Single Repository 3. Mobilize the Intranet 4. Conversationalize Your Processes Quotes from the Audience: Oscar Berg ?@oscarberg Engaged employees think their work bring out the best of their ideas @cfinn #sbf12 http://pic.twitter.com/68eddp48 John Stepper ?@johnstepper I like @cfinn's "conversify your processes" A nice related concept to "narrating your work", part of working out loud. http://johnstepper.com/2012/05/26/working-out-loud-your-personal-content-strategy/ Oscar Berg ?@oscarberg Organizations are talent markets - socializing your intranet makes this market function better @cfinn #sbf12 For profit, productivity, and personal benefit: creating a collaborative culture at Deutsche Bank John Stepper (twitter:@johnstepper) Driving adoption of collaboration + social media platforms at Deutsche Bank. John shared some great best practices on how to deploy an enterprise wide  community model  in a large company. He started with the most important question What is the commercial value of adding social ? Then he talked about the success of Community of Practices deployment and outlined some key use cases including the relevant measures to proof the ROI of the investment. Examples:  Community of practice -> measure: systematic collection of value stories  Self-service website  -> measure: based on representative models Optimizing asset inventory - > measure: Actual counts  This use case was particular interesting.  It is a crowd sourced spending/saving of infrastructure model.  User can cancel IT services they don't need (as example Software xx).  5% of the saving goes to social responsibility projects. The John outlined some  best practices on how to address the WIIFM (What's In It For Me) question of the individual users:  - change from hierarchy to graph -  working out loud = observable work + narrating  your work  - add social skills to career objectives - example: building a purposeful social network course/training as part of the job development curriculum And last but not least John gave some important tips on how to get senior management buy-in by establishing management sponsored division level collaboration boards which defines clear uses cases and measures. This divisional use cases are then implemented using a common social platform.  Thanks John - I learned a lot from your presentation!   Quotes from the Audience: Ana Silva ?@AnaDataGirl #sbf12 what's in it for individuals at Deutsche Bank? Shapping their reputations in a big org says @johnstepper #e20Ana Silva ?@AnaDataGirl Any reason why not? MT @magatorlibero #sbf12 is Deutsche B. experience on applying social inside company applicable to Italian people? Oscar Berg ?@oscarberg Your career is not a ladder, it is a network that opens up opportunities - @johnstepper #sbf12 Oscar Berg ?@oscarberg @johnstepper: Institutionalizing collaboration is next - collaboration woven into the fabric of daily work #sbf12 Ana Silva ?@AnaDataGirl #sbf12 @johnstepper talking about how Deutsche Bank is using #socbiz to build purposeful CoP & save money

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• Not to miss! Today’s web seminar on content integration with Oracle Apps

  - by Lance Shaw

  Hello everyone.  The first web seminar in a three-part series kicks off later today, focused on the value of delivering and controlling the flow of content in the context of your most critical business applications.   If you are using Oracle E-Business Suite, PeopleSoft Enterprise, JD Edwards EnterpriseOne or Siebel CRM, we heartily recommend you investigate the value of centralizing the delivery of scanned images, forms, faxes and digital documents within those processes.  The improvements in efficiency and productivity can result in some impressive cost savings. One customer recently reported that they had realized an impressive ROI of 180% and that the investment in this new technology had paid for itself in a mere 6 months.  We hope you can spare some time today to join us at 1pm Eastern Time / 10am Pacific Time / 18:00 GMT. We think you will find it time well spent.   Click here to attend.  We look forward to seeing you there!

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• Django exclude(**kwargs) help

  - by shawnjan

  Hey guys/gals! I had a question for you, something that I can't seem to find the solution for... Basically, I have a model called Environment, and I am passing all of them to a view, and there are particular environments that I would like to exclude. Now, I know there is a exclude function on a queryset, but I can't seem to figure out how to use it for multiple options... For example, I tried this but it didn't work: kwargs = {"name": "env1", "name": "env2"} envs = Environment.objects.exclude( kwards ) But the only thing that it will exclude is the last "name" value in the list of kwargs. I understand why it does that now, but I still can't seem to exclude multiple objects with one command. Any help is much appreciated! Shawn

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• Partition Wise Joins

  - by jean-pierre.dijcks

  Some say they are the holy grail of parallel computing and PWJ is the basis for a shared nothing system and the only join method that is available on a shared nothing system (yes this is oversimplified!). The magic in Oracle is of course that is one of many ways to join data. And yes, this is the old flexibility vs. simplicity discussion all over, so I won't go there... the point is that what you must do in a shared nothing system, you can do in Oracle with the same speed and methods. The Theory A partition wise join is a join between (for simplicity) two tables that are partitioned on the same column with the same partitioning scheme. In shared nothing this is effectively hard partitioning locating data on a specific node / storage combo. In Oracle is is logical partitioning. If you now join the two tables on that partitioned column you can break up the join in smaller joins exactly along the partitions in the data. Since they are partitioned (grouped) into the same buckets, all values required to do the join live in the equivalent bucket on either sides. No need to talk to anyone else, no need to redistribute data to anyone else... in short, the optimal join method for parallel processing of two large data sets. PWJ's in Oracle Since we do not hard partition the data across nodes in Oracle we use the Partitioning option to the database to create the buckets, then set the Degree of Parallelism (or run Auto DOP - see here) and get our PWJs. The main questions always asked are: How many partitions should I create? What should my DOP be? In a shared nothing system the answer is of course, as many partitions as there are nodes which will be your DOP. In Oracle we do want you to look at the workload and concurrency, and once you know that to understand the following rules of thumb. Within Oracle we have more ways of joining of data, so it is important to understand some of the PWJ ideas and what it means if you have an uneven distribution across processes. Assume we have a simple scenario where we partition the data on a hash key resulting in 4 hash partitions (H1 -H4). We have 2 parallel processes that have been tasked with reading these partitions (P1 - P2). The work is evenly divided assuming the partitions are the same size and we can scan this in time t1 as shown below. Now assume that we have changed the system and have a 5th partition but still have our 2 workers P1 and P2. The time it takes is actually 50% more assuming the 5th partition has the same size as the original H1 - H4 partitions. In other words to scan these 5 partitions, the time t2 it takes is not 1/5th more expensive, it is a lot more expensive and some other join plans may now start to look exciting to the optimizer. Just to post the disclaimer, it is not as simple as I state it here, but you get the idea on how much more expensive this plan may now look... Based on this little example there are a few rules of thumb to follow to get the partition wise joins. First, choose a DOP that is a factor of two (2). So always choose something like 2, 4, 8, 16, 32 and so on... Second, choose a number of partitions that is larger or equal to 2* DOP. Third, make sure the number of partitions is divisible through 2 without orphans. This is also known as an even number... Fourth, choose a stable partition count strategy, which is typically hash, which can be a sub partitioning strategy rather than the main strategy (range - hash is a popular one). Fifth, make sure you do this on the join key between the two large tables you want to join (and this should be the obvious one...). Translating this into an example: DOP = 8 (determined based on concurrency or by using Auto DOP with a cap due to concurrency) says that the number of partitions >= 16. Number of hash (sub) partitions = 32, which gives each process four partitions to work on. This number is somewhat arbitrary and depends on your data and system. In this case my main reasoning is that if you get more room on the box you can easily move the DOP for the query to 16 without repartitioning... and of course it makes for no leftovers on the table... And yes, we recommend up-to-date statistics. And before you start complaining, do read this post on a cool way to do stats in 11.

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• Fastest way to document software architecture and design

  - by Karsten

  We are a small team of 5 developers and I'm looking for some great advices about how to document the software architecture and design. I'm going for the sweet spot, where the time invested pays off. I don't want to use more time documenting than necessary. I'll quickly give you my thoughts. What are the diagrams I should made? I'm thinking an overall diagram showing the various applications and services. And then some sequence diagrams showing the most important or complicated processes. About the code it self, I really don't see much value in describing or making diagrams for the code outside the .cs files them self. About text documents, I'm a bit uncertain about when to put down on paper. Most developers don't like to either write or read long documents.

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• Derek Brink shares "Worst Practices in IT Security"

  - by Darin Pendergraft

  Derek Brink is Vice President and Research Fellow in IT Security for the Aberdeen Group.  He has established himself as an IT Security Expert having a long and impressive career with companies and organizations ranging from RSA, Sun, HP, the PKI Forum and the Central Intelligence Agency.  So shouldn't he be talking about "Best Practices in IT Security?" In his latest blog he talks about the thought processes that drive the wrong behavior, and very cleverly shows how that incorrect thinking exposes weaknesses in our IT environments. Check out his latest blog post titled: "The Screwtape CISO: Memo #1 (silos, stovepipes and point solutions)"

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• Building a list of favorites from Core Data

  - by Jim

  I'm building an app with two tabs. The first tab has a main tableview that connects to a detail view of the row. The second tab will display a tableView based on the user adding content to it by tapping a button on the detail view. My question is this. What is the correct design pattern to do this? Do I create a second ManagedObjectContext/ManagedObjectContextID then save that context to a new persistent store or can the MOC be saved to the existing store without affecting the original tableview? I've looked at CoreData Recipes and CoreData Books and neither deal with multiple stores although books does deal with multiple MOC's. Any reference would be great.

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• Question to ask during interviews to get a sense of the development process

  - by davidk01

  I just watched a presentation about simplicity by Rich Hickey at InfoQ where he goes over the constructs programmers use to produce artifacts and how those constructs make various trade-offs when it comes to achieving simple artifacts. I think that most programmers would agree with a lot of what he says but at the end of the day I don't know how many development shops are actively practicing development processes and using tools that allow them to make simple artifacts. As an interview candidate I would like to work at a software development shop where producing simple artifacts is a top priority. What are some questions I can ask to figure out if the place that is interviewing me is actually such a place.

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• C#: Pass a user-defined type to a Oracle stored procedure

  - by pistacchio

  With reference to http://stackoverflow.com/questions/980324/oracle-variable-number-of-parameters-to-a-stored-procedure I have s stored procedure to insert multiple Users into a User table. The table is defined like: CREATE TABLE "USER" ( "Name" VARCHAR2(50), "Surname" VARCHAR2(50), "Dt_Birth" DATE, ) The stored procedure to insert multiple Users is: type userType is record ( name varchar2(100), ... ); type userList is table of userType index by binary_integer; procedure array_insert (p_userList in userList) is begin forall i in p_userList.first..p_userList.last insert into users (username) values (p_userList(i) ); end array_insert; How can I call the stored procedure from C# passing a userList of userType? Thanks

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• C++ Winsock non-blocking/async UDP socket

  - by Ragnagard

  Hi all! I'm developping a little data processor in c++ over UDP sockets, and have a thread (just one, and apart the sockets) that process the info received from them. My problem happens when i need to receive info from multiple clients in the socket at the same time. How could i do something like: Socket foo; /* init socket vars and attribs */ while (serving){ thread_processing(foo_info); } for multiple clients (many concurrent access) in c++? I'm using winsocks atm on win32, but just get standard blocking udp sockets working. No gui, it's a console app. I'll appreciate so much an example or pointer to one ;). Thanks in advance.

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• Interview: how to ask development process/culture related questions

  - by davidk01

  I just watched a presentation about simplicity by Rich Hickey at InfoQ where he goes over the constructs programmers use to produce artifacts and how those constructs make various trade-offs when it comes to achieving simple artifacts. I think that most programmers would agree with a lot of what he says but at the end of the day I don't know how many development shops are actively practicing development processes and using tools that allow them to make simple artifacts. As an interview candidate I would like to work at a software development shop where producing simple artifacts is a top priority. What are some questions I can ask to figure out if the place that is interviewing me is actually such a place.

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• Oracle Consulting North America is now live on PeopleSoft Services Procurement and PeopleSoft Resource Management

  - by Howard Shaw

  Last month, Oracle's own internal consulting group (OCS North America) went live on PeopleSoft Services Procurement and PeopleSoft Resource Management to manage all aspects of identifying, recruiting, and deploying billable subcontractors on North America Applications customer consulting projects. The primary goals were to enhance the subcontractor staffing process, improve operational and informational processes, and improve collaboration between the Oracle NA Consulting Subcontractor Program and subcontractor suppliers. Over 200 registered external suppliers access the tool, review open needs and competitively bid their resources to work on NA Applications projects. This implementation highlights the usage of Oracle’s own solutions to streamline and enhance business operations, as the PeopleSoft 9.1 applications (Services Procurement and Resource Management) were deployed using Sun hardware, Oracle Enterprise Linux, and Oracle Virtual Machines.For more information, please navigate to the following web pages: PeopleSoft Services Procurement PeopleSoft Resource Management

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• Oracle-AmberPoint Webcast: Learn How Your Business Can Profit from the Combination

  - by jyothi.swaroop

  With the recent acquisition of AmberPoint, Oracle now offers an enhanced end-to-end SOA solution that features runtime governance, business transaction management, and cross-platform management capabilities. Put that solution to work and your business can achieve lower costs of implementation and higher profit. Join Ed Horst, Vice President, Oracle (former CMO of AmberPoint), and Ashish Mohindroo, Senior Director, Product Marketing, Oracle, as they discuss in this live Webcast the customer advantages of the Oracle and AmberPoint combination. Learn how our SOA solutions with AmberPoint capabilities can help you: Achieve more agility and visibility into your business processes Increase control and performance of critical applications Improve performance and reduce IT costs to benefit your bottom line Register for the Live Webcast Event Date: Thursday, May 20, 2010 Time: 10 a.m. PT/1 p.m. ET

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• Essential management tools for a small/medium software development shop

  - by mikera

  I've recently started work with an organisation that is rapidly expanding and is recruiting or growing several development teams (including two web-based products and a data warehouse/BI team). They are basically working to agile methodologies but haven't formalised a standard way of working yet. Despite the fact that it is early days, I've been surprised by the lack of tools being used to manage the development processes (e.g. no issue tracker, no tool to manage the product backlog etc.) Although it's not my primary responsibility, I'd like to help them out with some recommendations on the most important tools they should get in place. What are the 3-5 top priority tools to establish for management of a good development shop? Why are they necessary? How do they improve the software development process, and how do I justify them to my bosses?

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• How Aluminum Anodizing Works [Video]

  - by Jason Fitzpatrick

  Whether we’re talking about a pricey iPod or a cheap carabiner to hold your keys, anodized metals are all around us. Check out this video to see how the process actually works. Courtesy of Bill Hammack, the Engineer Guy, another great video detailing the processes behind products we take for granted. In this installment we learn more about the process of anodizing metals. [via Make] HTG Explains: Why Linux Doesn’t Need Defragmenting How to Convert News Feeds to Ebooks with Calibre How To Customize Your Wallpaper with Google Image Searches, RSS Feeds, and More

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• Using TextboxList events and callbacks

  - by Wraith

  Has anyone gotten callbacks working with Guillermo Rauch's TextboxList Autocomplete? I've tried multiple ways to bind and multiple events (e.g. hover) - nothing seems to register. $('#entSearch').textboxlist({unique: true, plugins: { autocomplete: { minLength: 3, queryRemote: true, placeholder: false, remote: { url: "{{=URL(r=request, f='call/json/suggest')}}", extraParams: {type: "", guid: ""} } } }, onHover: function(token) { alert('hover 1'); } }); $('#entSearch').hover(function() { alert('hover 2'); }); $('#entSearch').bind('hover', function() { alert('hover 3'); });

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• Ubuntu for Android on the ASUS Transformer Prime

  - by sola

  I would like to use Ubuntu on my Transformer Prime in parallel with Android (not as a dual booting solution, I want to be able to switch between them instantaniously). I am aware of the traditional chrooting/VNC solution but I heard that it performs very poorly so I would like to use Ubuntu For Android (UFA) which has been announced recently by Canonical. That looks like a polished, highly integrated solution for Android devices. The Prime would be the ideal device for Ubuntu For Android since it has a powerful processor (Tegra3) capable of running a lot of processes in parallel on its 4 cores. Does anyone know if Canonical or anybody else is working on supporting UFA on the ASUS Transformer Prime? As far as I understand, the X11 driver is available for Tegra3 so, the biggest hurdle may be easily overcome.

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• Spotlight on Claims: Serving Customers Under Extreme Conditions

  - by [email protected]

  Oracle Insurance's director of marketing for EMEA, John Sinclair, recently attended the CII Spotlight on Claims event in London. Bad weather and its implications for the insurance industry have become very topical as the frequency and diversity of natural disasters - including rains, wind and snow - has surged across Europe this winter. On England's wettest day on record, the county of Cumbria was flooded with 12 inches of rain within 24 hours. Freezing temperatures wreaked havoc on European travel, causing high speed TVG trains to break down and stranding hundreds of passengers under the English Chanel in a tunnel all night long without heat or electricity. A storm named Xynthia thrashed France and surrounding countries with hurricane force, flooding ports and killing 51 people. After the Spring Equinox, insurers may have thought the worst had past. Then came along Eyjafjallajökull, spewing out vast quantities of volcanic ash in what is turning out to be one of most costly natural disasters in history. Such extreme events challenge insurance companies' ability to service their customers just when customers need their help most. When you add economic downturn and competitive pressures to the mix, insurers are further stretched and required to continually learn and innovate to meet high customer expectations with reduced budgets. These and other issues were hot topics of discussion at the recent "Spotlight on Claims" seminar in London, focused on how weather is affecting claims and the insurance industry. The event was organized by the CII (Chartered Insurance Institute), a group with 90,000 members. CII has been at the forefront in setting professional standards for the insurance industry for over a century. Insurers came to the conference to hear how they could better serve their customers under extreme weather conditions, learn from the experience of their peers, and hear about technological breakthroughs in climate modeling, geographic intelligence and IT. Customer case studies at the conference highlighted the importance of effective and constant communication in handling the overflow of catastrophe related claims. First and foremost is the need to rapidly establish initial communication with claimants to build their confidence in a positive outcome. Ongoing communication then needs to be continued throughout the claims cycle to mange expectations and maintain ownership of the process from start to finish. Strong internal communication to support frontline staff was also deemed critical to successful crisis management, as was communication with the broader insurance ecosystem to tap into extended resources and business intelligence. Advances in technology - such web based systems to access policies and enter first notice of loss in the field - as well as customer-focused self-service portals and multichannel alerts, are instrumental in improving customer satisfaction and helping insurers to deal with the claims surge, which often can reach four or more times normal workloads. Dynamic models of the global climate system can now be used to better understand weather-related risks, and as these models mature it is hoped that they will soon become more accurate in predicting the timing of catastrophic events. Geographic intelligence is also being used within a claims environment to better assess loss reserves and detect fraud. Despite these advances in dealing with catastrophes and predicting their occurrence, there will never be a substitute for qualified front line staff to deal with customers. In light of pressures to streamline efficiency, there was debate as to whether outsourcing was the solution, or whether it was better to build on the people you have. In the final analysis, nearly everybody agreed that in the future insurance companies would have to work better and smarter to keep on top. An appeal was also made for greater collaboration amongst industry participants in dealing with the extreme conditions and systematic stress brought on by natural disasters. It was pointed out that the public oftentimes judged the industry as a whole rather than the individual carriers when it comes to freakish events, and that all would benefit at such times from the pooling of limited resources and professional skills rather than competing in silos for competitive advantage - especially the end customer. One case study that stood out was on how The Motorists Insurance Group was able to power through one of the most devastating catastrophes in recent years - Hurricane Ike. The keys to Motorists' success were superior people, processes and technology. They did a lot of upfront planning and invested in their people, creating a healthy team environment that delivered "max service" even when they were experiencing the same level of devastation as the rest of the population. Processes were rapidly adapted to meet the challenge of the catastrophe and continually adapted to Ike's specific conditions as they evolved. Technology was fundamental to the execution of their strategy, enabling them anywhere access, on the fly reassigning of resources and rapid training to augment the work force. You can learn more about the Motorists experience by watching this video. John Sinclair is marketing director for Oracle Insurance in EMEA. He has more than 20 years of experience in insurance and financial services.

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• Auto DOP and Concurrency

  - by jean-pierre.dijcks

  After spending some time in the cloud, I figured it is time to come down to earth and start discussing some of the new Auto DOP features some more. As Database Machines (the v2 machine runs Oracle Database 11.2) are effectively selling like hotcakes, it makes some sense to talk about the new parallel features in more detail. For basic understanding make sure you have read the initial post. The focus there is on Auto DOP and queuing, which is to some extend the focus here. But now I want to discuss the concurrency a little and explain some of the relevant parameters and their impact, specifically in a situation with concurrency on the system. The goal of Auto DOP The idea behind calculating the Automatic Degree of Parallelism is to find the highest possible DOP (ideal DOP) that still scales. In other words, if we were to increase the DOP even more  above a certain DOP we would see a tailing off of the performance curve and the resource cost / performance would become less optimal. Therefore the ideal DOP is the best resource/performance point for that statement. The goal of Queuing On a normal production system we should see statements running concurrently. On a Database Machine we typically see high concurrency rates, so we need to find a way to deal with both high DOP’s and high concurrency. Queuing is intended to make sure we Don’t throttle down a DOP because other statements are running on the system Stay within the physical limits of a system’s processing power Instead of making statements go at a lower DOP we queue them to make sure they will get all the resources they want to run efficiently without trashing the system. The theory – and hopefully – practice is that by giving a statement the optimal DOP the sum of all statements runs faster with queuing than without queuing. Increasing the Number of Potential Parallel Statements To determine how many statements we will consider running in parallel a single parameter should be looked at. That parameter is called PARALLEL_MIN_TIME_THRESHOLD. The default value is set to 10 seconds. So far there is nothing new here…, but do realize that anything serial (e.g. that stays under the threshold) goes straight into processing as is not considered in the rest of this post. Now, if you have a system where you have two groups of queries, serial short running and potentially parallel long running ones, you may want to worry only about the long running ones with this parallel statement threshold. As an example, lets assume the short running stuff runs on average between 1 and 15 seconds in serial (and the business is quite happy with that). The long running stuff is in the realm of 1 – 5 minutes. It might be a good choice to set the threshold to somewhere north of 30 seconds. That way the short running queries all run serial as they do today (if it ain’t broken, don’t fix it) and allows the long running ones to be evaluated for (higher degrees of) parallelism. This makes sense because the longer running ones are (at least in theory) more interesting to unleash a parallel processing model on and the benefits of running these in parallel are much more significant (again, that is mostly the case). Setting a Maximum DOP for a Statement Now that you know how to control how many of your statements are considered to run in parallel, lets talk about the specific degree of any given statement that will be evaluated. As the initial post describes this is controlled by PARALLEL_DEGREE_LIMIT. This parameter controls the degree on the entire cluster and by default it is CPU (meaning it equals Default DOP). For the sake of an example, let’s say our Default DOP is 32. Looking at our 5 minute queries from the previous paragraph, the limit to 32 means that none of the statements that are evaluated for Auto DOP ever runs at more than DOP of 32. Concurrently Running a High DOP A basic assumption about running high DOP statements at high concurrency is that you at some point in time (and this is true on any parallel processing platform!) will run into a resource limitation. And yes, you can then buy more hardware (e.g. expand the Database Machine in Oracle’s case), but that is not the point of this post… The goal is to find a balance between the highest possible DOP for each statement and the number of statements running concurrently, but with an emphasis on running each statement at that highest efficiency DOP. The PARALLEL_SERVER_TARGET parameter is the all important concurrency slider here. Setting this parameter to a higher number means more statements get to run at their maximum parallel degree before queuing kicks in.  PARALLEL_SERVER_TARGET is set per instance (so needs to be set to the same value on all 8 nodes in a full rack Database Machine). Just as a side note, this parameter is set in processes, not in DOP, which equates to 4* Default DOP (2 processes for a DOP, default value is 2 * Default DOP, hence a default of 4 * Default DOP). Let’s say we have PARALLEL_SERVER_TARGET set to 128. With our limit set to 32 (the default) we are able to run 4 statements concurrently at the highest DOP possible on this system before we start queuing. If these 4 statements are running, any next statement will be queued. To run a system at high concurrency the PARALLEL_SERVER_TARGET should be raised from its default to be much closer (start with 60% or so) to PARALLEL_MAX_SERVERS. By using both PARALLEL_SERVER_TARGET and PARALLEL_DEGREE_LIMIT you can control easily how many statements run concurrently at good DOPs without excessive queuing. Because each workload is a little different, it makes sense to plan ahead and look at these parameters and set these based on your requirements.

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• A way for an Upstart event to be sent whenever ecryptfs homedir mounted/unmounted?

  - by David Olivier

  I have an encrypted homedir (ecryptfs) and I'm wanting to run a private mysql daemon with the database files in my homedir. The daemon should be started whenever the homedir is mounted, and stopped before the homedir is unmounted. It seems I have to write an Upstart script, which doesn't seem too hard; the problem is triggering it. Is there already any Upstart event that is sent on these occasions? Or must I insert an "initctl emit" somewhere? Where? It seems the encrypted homedir is mounted whenever I either open my GUI session or ssh to my account. Is there a common place in these two processes where I might insert code? (I don't want to patch and compile any C code, just insert maybe a few lines somewere.) David

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• 2012 Oracle Fusion Innovation Awards - Part 2

  - by Michelle Kimihira

  Author: Moazzam Chaudry Continuing from Friday's blog on 2012 Oracle Fusion Innovation Awards, this blog (Part 2) will provide more details around the customers. It was a tremendous honor to be in single room of winners. We only wish we could have had more time to share stories from all the winners.  We received great insight from all the innovative solutions that our customers deploy and would like to share them broadly, so that others can benefit from best practices. There was a customer panel session joined by Ingersoll Rand, Nike and Motability and here is what was discussed: Barry Bonar, Enterprise Architect from Ingersoll Rand shared details around their solution, comprised of Oracle Exalogic, Oracle WebLogic Server and Oracle SOA Suite. This combined solutoin enabled their business transformation to increase decision-making, speed and efficiency, resulting in 40% reduced IT spend, 41X Faster response time and huge cost savings. Ashok Balakrishnan, Architect from Nike shared how they leveraged Oracle Coherence to analyze their digital "footprint" of activities. This helps them compete, collaborate and compare athletic data over time. Lastly, Ashley Doodly, Head of IT from Motability shared details around their solution compromised of Oracle SOA Suite, Service Bus, ADF, Coherence, BO and E-Business Suite. This solution helped Motability achieve 100% ROI within the first few months, performance in seconds vs. 10's of minutes and tremendous improvement in throughput that increased up to 50%.  This year's winners by category are: Oracle Exalogic Customer Results using Fusion Middleware Netshoes ATG on Exalogic: 6X Reduced H/W foot print, 6.2X increased throughput and 3 weeks time to market Claro Part of America Movil, running mission critical Java Application on Exalogic with 35X Faster Java response time, 5X Throughput Underwriters Laboratories Exalogic as an Apps Consolidation platform to power tremendous growth Ingersoll Rand EBS on Exalogic: Up to 40% Reduction in overall IT budget, 3x reduced foot print Oracle Cloud Application Foundation Customer Results using Fusion Middleware  Mazda Motor Corporation Tuxedo ART Batch runtime environment to migrate their batch apps on new open environment and reduce main frame cost. HOTELBEDS Technology Open Source to WebLogic transformation Globalia Corporation Introduced Oracle Coherence to fully reengineer DTH system and provide multiple business and technical benefits Nike Nike+, digital sports platform, has 8M users and is expecting an 5X increase in users, many of who will carry multiple devices that frequently sync data with the Digital Sport platform Comcast Corporation The solution is expected to increase availability, continuity, performance, and simplify and make the code at the application layer more flexible. Oracle SOA and Oracle BPM Customer Results using Fusion Middleware NTT Docomo Network traffic solution based on Oracle event processing and coherence - massive in scale: 12M users (50M in future) - 800,000 events/sec. Schneider National, Inc. SOA/B2B/ADF/Data Integration to orchestrate key order processes across Siebel, OTM & EBS.  Platform runs 60M trans/day and  50 million composite SOA instances per day across 10G and 11G Amadeus Oracle BPM solution: Business Rules and processes vary across local (80), regional (~10) and corporate approval process. Up to 10 levels of approval. Plans to deploy across 20+ markets Navitar SOA solution integrates a fully non-Oracle legacy application/ERP environment using Oracle’s SOA Suite and Oracle AIA Foundation Pack. Motability Uses SOA Suite to synchronize data across the systems and to manage the vehicle remarketing process Oracle WebCenter Customer Results using Fusion Middleware  News Limited Single platform running websites for 50% of Australia's newspapers University of Louisville “Facebook for Medicine”: Oracle Webcenter platform and Oracle BIEE to analyze patient test data and uncover potential health issues. Expecting annualized ROI of 277% China Mobile Jiangsu Company portal (25k users) to drive collaboration & productivity Life Technologies Portal for remotely monitoring & repairing biotech instruments LA Dept. of Water & Power Oracle WebCenter Portal to power ladwp.com on desktop and mobile for 1.6million users Oracle Identity Management Customer Results using Fusion Middleware Education Testing Service Identity Management platform for provisioning & SSO of 6 million GRE, GMAT, TOEFL customers Avea Oracle Identity Manager allowing call center personnel to quickly change Identity Profile to handle varying call loads based on a user self service interface. Decreased Admin Cost by 30% Oracle Data Integration Customer Results using Fusion Middleware Raymond James Near real-time integration for improved systems (throughput & performance) and enhanced operational flexibility in a 24 X 7 environment Wm Morrison Supermarkets Electronic Point of Sale integration handling over 80 million transactions a day in near real time (15 min intervals) Oracle Application Development Framework and Oracle Fusion Development Customer Results using Fusion Middleware Qualcomm Incorporated Solution providing  immediate business value enabling a self-service model necessary for growing the new customer base, an increase in customer satisfaction, reduced “time-to-deliver” Micros Systems, Inc. ADF, SOA Suite, WebCenter  enables services that include managing distribution of hotel rooms availability and rates to channels such as Hotel Web-site, Expedia, etc. Marfin Egnatia Bank A new web 2.0 UI provides a much richer experience through the ADF solution with the end result being one of boosting end-user productivity    Business Analytics (Oracle BI, Oracle EPM, Oracle Exalytics) Customer Results using Fusion Middleware INC Research Self-service customer portal delivering 5–10% of the overall revenue - expected to grow fast with the BI solution Experian Reduction in Time to Complete the Financial Close Process Hologic Inc Solution, saving months of decision-making uncertainty! We look forward to seeing many more innovative nominations. The nominatation process for 2013 begins in April 2013.    Additional Information: Blog: Oracle WebCenter Award Winners Blog: Oracle Identity Management Winners Blog: Oracle Exalogic Winners Blog: SOA, BPM and Data Integration will be will feature award winners in its respective areas this week Subscribe to our regular Fusion Middleware Newsletter Follow us on Twitter and Facebook

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