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  • Comments on Comments

    - by Joe Mayo
    I almost tweeted a reply to Capar Kleijne's question about comments on Twitter, but realized that my opinion exceeded 140 characters. The following is based upon my experience with extremes and approaches that I find useful in code comments. There are a couple extremes that I've seen and reasons why people go the distance in each approach. The most common extreme is no comments in the code at all.  A few bad reasons why this happens is because a developer is in a hurry, sloppy, or is interested in job preservation. The unfortunate result is that the code is difficult to understand and hard to maintain. The drawbacks to no comments in code are a primary reason why teachers drill the need for commenting code into our heads.  This viewpoint assumes the lack of comments are bad because the code is bad, but there is another reason for not commenting that is gaining more popularity. I've heard/and read that code should be self documenting. Following this thought pattern, if code is well written with meaningful names, there should not be a reason for comments.  An addendum to this argument is that comments are often neglected and get out-of-date, but the code is what is kept up-to-date. Presumably, if code contained very good naming, it would be easy to maintain.  This is a noble perspective and I like the practice of meaningful naming of identifiers. However, I think it's also an extreme approach that doesn't cover important cases.  i.e. If an identifier is named badly (subjective differences in opinion) or not changed appropriately during maintenance, then the badly named identifier is no more useful than a stale comment. These were the two no-comment extremes, so let's look at the too many comments extreme. On a regular basis, I'll see cases where the code is over-commented; not nearly as often as the no-comment scenarios, but still prevalent.  These are examples of where every single line in the code is commented.  These comments make the code harder to read because they get in the way of the algorithm.  In most cases, the comments parrot what each line of code does.  If a developer understands the language, then most statements are immediately intuitive.  i.e. what use is it to say that I'm assigning foo to bar when it's clear what the code is doing. I think that over-commenting code is a waste of time that slows down initial development and maintenance.  Understandably, the developer's intentions are admirable because they've had it beaten into their heads that they must comment. However, I think it's an extreme and prefer a more moderate approach. I don't think the extremes do justice to code because each can make maintenance harder.  No comments on bad code is obviously a problem, but the other two extremes are subtle and require qualification to address properly. The problem I see with the code-as-documentation approach is that it doesn't lift the developer out of the algorithm to identify dependencies, intentions, and hacks. Any developer can read code and follow an algorithm, but they still need to know where it fits into the big picture of the application. Because of indirections with language features like interfaces, delegates, and virtual members, code can become complex.  Occasionally, it's useful to point out a nuance or reason why a piece of code is there. i.e. If you've building an app that communicates via HTTP, you'll have certain headers to include for the endpoint, and it could be useful to point out why the code for setting those header values is there and how they affect the application. An argument against this could be that you should extract that code into a separate method with a meaningful name to describe the scenario.  My problem with such an approach would be that your code base becomes even more difficult to navigate and work with because you have all of this extra code just to make the code more meaningful. My opinion is that a simple and well-stated comment stating the reasons and intention for the code is more natural and convenient to the initial developer and maintainer.  I just don't agree with the approach of going out of the way to avoid making a comment.  I'm also concerned that some developers would take this approach as an excuse to not comment their bad code. Another area where I like comments is on documentation comments.  Java has it and so does C# and VB.  It's convenient because we can build automated tools that extract these comments.  These extracted comments are often much better than no documentation at all.  The "go read the code" answer always doesn't fulfill the need for a quick summary of an API. To summarize, I think that the extremes of no comments and too many comments are less than desirable approaches. I prefer documentation comments to explain each class and member (API level) and code comments as necessary to supplement well-written code. Joe

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  • Azure &ndash; Part 6 &ndash; Blob Storage Service

    - by Shaun
    When migrate your application onto the Azure one of the biggest concern would be the external files. In the original way we understood and ensure which machine and folder our application (website or web service) is located in. So that we can use the MapPath or some other methods to read and write the external files for example the images, text files or the xml files, etc. But things have been changed when we deploy them on Azure. Azure is not a server, or a single machine, it’s a set of virtual server machine running under the Azure OS. And even worse, your application might be moved between thses machines. So it’s impossible to read or write the external files on Azure. In order to resolve this issue the Windows Azure provides another storage serviec – Blob, for us. Different to the table service, the blob serivce is to be used to store text and binary data rather than the structured data. It provides two types of blobs: Block Blobs and Page Blobs. Block Blobs are optimized for streaming. They are comprised of blocks, each of which is identified by a block ID and each block can be a maximum of 4 MB in size. Page Blobs are are optimized for random read/write operations and provide the ability to write to a range of bytes in a blob. They are a collection of pages. The maximum size for a page blob is 1 TB.   In the managed library the Azure SDK allows us to communicate with the blobs through these classes CloudBlobClient, CloudBlobContainer, CloudBlockBlob and the CloudPageBlob. Similar with the table service managed library, the CloudBlobClient allows us to reach the blob service by passing our storage account information and also responsible for creating the blob container is not exist. Then from the CloudBlobContainer we can save or load the block blobs and page blobs into the CloudBlockBlob and the CloudPageBlob classes.   Let’s improve our exmaple in the previous posts – add a service method allows the user to upload the logo image. In the server side I created a method name UploadLogo with 2 parameters: email and image. Then I created the storage account from the config file. I also add the validation to ensure that the email passed in is valid. 1: var storageAccount = CloudStorageAccount.FromConfigurationSetting("DataConnectionString"); 2: var accountContext = new DynamicDataContext<Account>(storageAccount); 3:  4: // validation 5: var accountNumber = accountContext.Load() 6: .Where(a => a.Email == email) 7: .ToList() 8: .Count; 9: if (accountNumber <= 0) 10: { 11: throw new ApplicationException(string.Format("Cannot find the account with the email {0}.", email)); 12: } Then there are three steps for saving the image into the blob service. First alike the table service I created the container with a unique name and create it if it’s not exist. 1: // create the blob container for account logos if not exist 2: CloudBlobClient blobStorage = storageAccount.CreateCloudBlobClient(); 3: CloudBlobContainer container = blobStorage.GetContainerReference("account-logo"); 4: container.CreateIfNotExist(); Then, since in this example I will just send the blob access URL back to the client so I need to open the read permission on that container. 1: // configure blob container for public access 2: BlobContainerPermissions permissions = container.GetPermissions(); 3: permissions.PublicAccess = BlobContainerPublicAccessType.Container; 4: container.SetPermissions(permissions); And at the end I combine the blob resource name from the input file name and Guid, and then save it to the block blob by using the UploadByteArray method. Finally I returned the URL of this blob back to the client side. 1: // save the blob into the blob service 2: string uniqueBlobName = string.Format("{0}_{1}.jpg", email, Guid.NewGuid().ToString()); 3: CloudBlockBlob blob = container.GetBlockBlobReference(uniqueBlobName); 4: blob.UploadByteArray(image); 5:  6: return blob.Uri.ToString(); Let’s update a bit on the client side application and see the result. Here I just use my simple console application to let the user input the email and the file name of the image. If it’s OK it will show the URL of the blob on the server side so that we can see it through the web browser. Then we can see the logo I’ve just uploaded through the URL here. You may notice that the blob URL was based on the container name and the blob unique name. In the document of the Azure SDK there’s a page for the rule of naming them, but I think the simple rule would be – they must be valid as an URL address. So that you cannot name the container with dot or slash as it will break the ADO.Data Service routing rule. For exmaple if you named the blob container as Account.Logo then it will throw an exception says 400 Bad Request.   Summary In this short entity I covered the simple usage of the blob service to save the images onto Azure. Since the Azure platform does not support the file system we have to migrate our code for reading/writing files to the blob service before deploy it to Azure. In order to reducing this effort Microsoft provided a new approch named Drive, which allows us read and write the NTFS files just likes what we did before. It’s built up on the blob serivce but more properly for files accessing. I will discuss more about it in the next post.   Hope this helps, Shaun All documents and related graphics, codes are provided "AS IS" without warranty of any kind. Copyright © Shaun Ziyan Xu. This work is licensed under the Creative Commons License.

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  • SharePoint Saturday Michigan 2010 Recap, Slides, and Photos

    - by Brian Jackett
    This past weekend I attended SharePoint Saturday Michigan (SPSMI) in Ann Arbor, Michigan.  For those unfamiliar, SharePoint Saturday is a community driven event where various speakers gather to present at a FREE conference on all topics related to SharePoint.  This made my third SharePoint Saturday attended and second I’ve spoken at.  I believe today it was announced that about 210 people total attended the event.  I was very happy with the turnout, especially the ratio of male to female attendees.  Typically with computer related conferences the ratio leans towards more males attending, but both Peter Serzo (one of conference organizers) and I both commented to each other that at the end of the day it appeared to be close to 40% women in the crowd.  So here’s my recap of the weekend. Arrival     Friday afternoon I drove up from Columbus, OH to Ann Arbor, MI and arrived around 4pm.  I was attempting to avoid the rush hour traffic and construction backups.  Turned out to be a good idea because other speakers coming up Friday got stuck on a highway which literally closed down in both directions due to a bad accident.  I was talking my friend Sean McDonough through the highway closing and this was the first time I had seen a solid black traffic line on Google Maps.  Most of us are familiar with Green, Yellow, and Red, but this line was black if that tells you how bad it got. Speaker “Dinner”     Fast forward a few hours and it was time for the speaker “dinner.”  I put “dinner” in quotes because with this night alone SPSMI set a new bar for nicest and most extravagant speaker appreciation events for SharePoint Saturday.  By tapping into some very influential contacts, the conference organizers were able to provide a truck limo (yep you heard right) with refreshments, access to an underground suite at the Palace of Auburn Hills, and courtside tickets to see the Detroit Pistons play that night.  Being a Michigan native I have to say that I was absolutely floored by this experience and very thankful to our conference organizers Peter, Sebastian, and Jesse along with Trillium Teamologies. Sessions     The actual conference started Saturday morning at 9am with the keynote by Rob Collie who is the Microsoft program manager for PowerPivot.  The day continued and I attended the following sessions: Mike Watson (@mikewat) – “SharePoint 2010 Fight Night: Devs vs. Admins” Karl Swedeberg (@kswedberg) – “A Walk on the Client Side with jQuery“ [my session] Brian Jackett (@briantjackett) - “Real World Deployment of SharePoint 2007 Solutions” Jeff Willinger (@jwillie) - “Social Computing and Collaboration Inside and Outside the 4 Walls” Paul Schaeflein (@paulschaeflein) – “PowerShell for the SharePoint Developer” My Presentation     I had a great time presenting my session on Deploying SharePoint 2007 Solutions, but it wasn’t without its fair share of technical issues.  As my session was right after lunch I came in to my room 10 mins early to set up my laptop, slides, and demos.  As a quick background note, a few months ago I got an upgraded laptop from my company Sogeti and have been dual booting it between XP (factory installed) and Windows Server 2008 R2 w/ Hyper-V.  As such I had prepared all of my demo virtual machines to run under Hyper-V.  About 3 minutes before my session was scheduled to start though it became apparent that I did not have the correct display drivers to connect Windows Server 2008 R2 to the projector…     As you can imagine this was a slight cause for concern as I was potentially going to be unable to give my presentation.  Luckily for me I usually prepare for such unforeseen issues and had my presentation and some spare VMs that would run on XP on my external hard drive.  Knowing this I rebooted my machine into XP and began my presentation without slides until about 5 mins into the session when everything was up and running on XP.  Despite this being the first time I gave this presentation I have to say it was one of my favorites I’ve given so far.  The audience was very engaged in the session and I received some great, positive feedback afterwards.  Thanks to all who attended my session, I appreciate it very much. Link to Presentation Files     For those of you who attended my session and would like my slides or demo PowerShell scripts they can be found on my SkyDrive at the link below.  Also, if you have a few minutes and wouldn’t mind rating my session I have this session posted on SpeakerRate.  As speakers we always appreciate any and all feedback attendees offer, so thank you if you are able to provide any. SkyDrive folder with session files Rate my SharePoint 2007 Solutions session   Picture Albums     For everyone else, here are my pictures from the weekend.  The first link is to my FaceBook album which will have tagging (recommend this one.)  The second is to my Live album if you care for higher resolution images. http://www.facebook.com/album.php?aid=2154482&id=21905041&l=a3fb72ee8c View Full Album Conclusion     A big thank you goes out to all of the organizers, speakers, sponsors, and attendees of SPSMI.  As I’ve said so many times, without each and every one of you these events wouldn’t be possible.  I thoroughly enjoyed this trip back to my home state and presenting a new session.  For those interested in my upcoming schedule I will be giving two sessions on PowerShell at SharePoint Saturday Charlotte in April, helping plan Stir Trek: Iron Man Edition in May, and I’m submitting sessions to Day of .Net Ann Arbor in May as well.  Beyond that I haven’t planned out any travels.  Thanks for reading my recap.  Look forward to more technical posts now that I have a short break in conferences.         -Frog Out   links: Michigan image

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  • To ORM or Not to ORM. That is the question&hellip;

    - by Patrick Liekhus
    UPDATE:  Thanks for the feedback and comments.  I have adjusted my table below with your recommendations.  I had missed a point or two. I wanted to do a series on creating an entire project using the EDMX XAF code generation and the SpecFlow BDD Easy Test tools discussed in my earlier posts, but I thought it would be appropriate to start with a simple comparison and reasoning on why I choose to use these tools. Let’s start by defining the term ORM, or Object-Relational Mapping.  According to Wikipedia it is defined as the following: Object-relational mapping (ORM, O/RM, and O/R mapping) in computer software is a programming technique for converting data between incompatible type systems in object-oriented programming languages. This creates, in effect, a "virtual object database" that can be used from within the programming language. Why should you care?  Basically it allows you to map your business objects in code to their persistence layer behind them. And better yet, why would you want to do this?  Let me outline it in the following points: Development speed.  No more need to map repetitive tasks query results to object members.  Once the map is created the code is rendered for you. Persistence portability.  The ORM knows how to map SQL specific syntax for the persistence engine you choose.  It does not matter if it is SQL Server, Oracle and another database of your choosing. Standard/Boilerplate code is simplified.  The basic CRUD operations are consistent and case use database metadata for basic operations. So how does this help?  Well, let’s compare some of the ORM tools that I have used and/or researched.  I have been interested in ORM for some time now.  My ORM of choice for a long time was NHibernate and I still believe it has a strong case in some business situations.  However, you have to take business considerations into account and the law of diminishing returns.  Because of these two factors, my recent activity and experience has been around DevExpress eXpress Persistence Objects (XPO).  The primary reason for this is because they have the DevExpress eXpress Application Framework (XAF) that sits on top of XPO.  With this added value, the data model can be created (either database first of code first) and the Web and Windows client can be created from these maps.  While out of the box they provide some simple list and detail screens, you can verify easily extend and modify these to your liking.  DevExpress has done a tremendous job of providing enough framework while also staying out of the way when you need to extend it.  This sounds worse than it really is.  What I mean by this is that if you choose to follow DevExpress coding style and recommendations, the hooks and extension points provided allow you to do some pretty heavy lifting while also not worrying about the basics. I have put together a list of the top features that I have used to compare the limited list of ORM’s that I have exposure with.  Again, the biggest selling point in my opinion is that XPO is just a solid as any of the other ORM’s but with the added layer of XAF they become unstoppable.  And then couple that with the EDMX modeling tools and code generation, it becomes a no brainer. Designer Features Entity Framework NHibernate Fluent w/ Nhibernate Telerik OpenAccess DevExpress XPO DevExpress XPO/XAF plus Liekhus Tools Uses XML to map relationships - Yes - - -   Visual class designer interface Yes - - - - Yes Management integrated w/ Visual Studio Yes - - Yes - Yes Supports schema first approach Yes - - Yes - Yes Supports model first approach Yes - - Yes Yes Yes Supports code first approach Yes Yes Yes Yes Yes Yes Attribute driven coding style Yes - Yes - Yes Yes                 I have a very small team and limited resources with a lot of responsibilities.  In order to keep up with our customers, we must rely on tools like these.  We use the EDMX tool so that we can create a visual representation of the applications with our customers.  Second, we rely on the code generation so that we can focus on the business problems at hand and not whether a field is mapped correctly.  This keeps us from requiring as many junior level developers on our team.  I have also worked on multiple teams where they believed in writing their own “framework”.  In my experiences and opinion this is not the route to take unless you have a team dedicated to supporting just the framework.  Each time that I have worked on custom frameworks, the framework eventually becomes old, out dated and full of “performance” enhancements specific to one or two requirements.  With an ORM, there are a lot smarter people than me working on the bigger issue of persistence and performance.  Again, my recommendation would be to use an available framework and get to working on your business domain problems.  If your coding is not making money for you, why are you working on it?  Do you really need to be writing query to object member code again and again? Thanks

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  • Testing Mobile Websites with Adobe Shadow

    - by dwahlin
    It’s no surprise that mobile development is all the rage these days. With all of the new mobile devices being released nearly every day the ability for developers to deliver mobile solutions is more important than ever. Nearly every developer or company I’ve talked to recently about mobile development in training classes, at conferences, and on consulting projects says that they need to find a solution to get existing websites into the mobile space. Although there are several different frameworks out there that can be used such as jQuery Mobile, Sencha Touch, jQTouch, and others, how do you test how your site renders on iOS, Android, Blackberry, Windows Phone, and the variety of mobile form factors out there? Although there are different virtual solutions that can be used including Electric Plum for iOS, emulators, browser plugins for resizing the laptop/desktop browser, and more, at some point you need to test on as many physical devices as possible. This can be extremely challenging and quite time consuming though especially when you consider that you have to manually enter URLs into devices and click links on each one to drill-down into sites. Adobe Labs just released a product called Adobe Shadow (thanks to Kurt Sprinzl for letting me know about it) that significantly simplifies testing sites on physical devices, debugging problems you find, and even making live modifications to HTML and CSS content while viewing a site on the device to see how rendering changes. You can view a page in your laptop/desktop browser and have it automatically pushed to all of your devices without actually touching the device (a huge time saver). See a problem with a device? Locate it using the free Chrome extension, pull up inspection tools (based on the Chrome Developer tools) and make live changes through Chrome that appear on the respective device so that it’s easy to identify how problems can be resolved. I’ve been using Adobe Shadow and am very impressed with the amount of time saved and the different features that it offers. In the rest of the post I’ll walk through how to get it installed, get it started, and use it to view and debug pages.   Getting Adobe Shadow Installed The following steps can be used to get Adobe Shadow installed: 1. Download and install Adobe Shadow on your laptop/desktop 2. Install the Adobe Shadow extension for Chrome 3. Install the Adobe Shadow app on all of your devices (you can find it in various app stores) 4. Connect your devices to Wifi. Make sure they’re on the same network that your laptop/desktop machine is on   Getting Adobe Shadow Started Once Adobe Shadow is installed, you’ll need to get it running on your laptop/desktop and on all your mobile devices. The following steps walk through that process: 1. Start the Adobe Shadow application on your laptop/desktop 2. Start the Adobe Shadow app on each of your mobile devices 3. Locate the laptop/desktop name in the list that’s shown on each mobile device: 4. Select the laptop/desktop name and a passcode will be shown: 5. Open the Adobe Shadow Chrome extension on the laptop/desktop and enter the passcode for the given device: Using Adobe Shadow to View and Modify Pages Once Adobe Shadow is up and running on your laptop/desktop and on all of your mobile devices you can navigate to a page in Chrome on the laptop/desktop and it will automatically be pushed out to all connected mobile devices. If you have 5 mobile devices setup they’ll all navigate to the page displayed in Chrome (pretty awesome!). This makes it super easy to see how a given page looks on your iPad, Android device, etc. without having to touch the device itself. If you find a problem with a page on a device you can select the device in the Chrome Adobe Shadow extension on your laptop/desktop and select the remote inspector icon (it’s the < > icon): This will pull up the Adobe Shadow remote debugging window which contains the standard Chrome Developer tool tabs such as Elements, Resources, Network, etc. Click on the Elements tab to see the HTML rendered for the target device and then drill into the respective HTML content, CSS styles, etc. As HTML elements are selected in the Adobe Shadow debugging tool they’ll be highlighted on the device itself just like they would if you were debugging a page directly in Chrome with the developer tools. Here’s an example from my Android device that shows how the page looks on the device as I select different HTML elements on the laptop/desktop: Conclusion I’m really impressed with what I’ve to this point from Adobe Shadow. Controlling pages that display on devices directly from my laptop/desktop is a big time saver and the ability to remotely see changes made through the Chrome Developer Tools (on my laptop/desktop) really pushes the tool over the top. If you’re developing mobile applications it’s definitely something to check out. It’s currently free to download and use. For additional details check out the video below:  

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  • How to create a new Team Project Collection in TFS2010:

    - by jehan
    TFS 2010 has introduced the notion of Team Project Collection (TPC).  I have already discussed about TPC in my earlier post, you can check it out here. In this post, I will demonstrate how to create a new Team Project Collection in TFS2010. First, you have to open the TFS Administration Console (Start à All Programs à Microsoft Team Foundation Server 2010 à Team Foundation Server Administration Console), expand the Application Tier node in TFS Administration Console and click on Team Project Collection. Here you will see the TPC’s which are already exist, I am having only one TPC named New Collection and I’m going to create a new TPC called Demo Collection. To create a new Team Project Collection, you need to click on Create Collection; it will open the Create New Team Project Collection window.     Under the Name tab, you have to enter the name of Collection which you want to give for your new TPC (I naming it as Demo Collection). You can also provide some description about your TPC in Description tab which is optional and click next. Here, you need to enter the name of SQL Server Instance where you want your new TPC data to reside. You have the option either to choose the creating a Database for this TPC or use the already existing empty database and then click next.   In next screen, you have to choose SharePoint configuration. Here you have the options to either configure SharePoint Site for TPC at default collections or you can specify the your existing SharePoint site and  you can also choose not  to configure the SharePoint for this collection, if you choose last option then you cannot configure the Share Point sites for the all the Team Projects under this Project Collection. You also have the flexibility to create a Share Point site for this TPC later on, then if you need you have to configure SharePoint site for the existing team projects manually.   In next screen, you will have the Reports configuration. Here you have the options to either configure the Reports for TPC at default path or you can specify the path for at existing Reports folder, you can also choose not to configure the Reports for this collection, if you choose last option then you cannot create  the Reports  for the all the Team Projects under this Project Collection. Here also you can enable reporting for this TPC later on. The next screen is related to Lab Management Configuration, Lab Management is the new feature in TFS2010 which enables the users to create and manage virtual test environments where you can deploy and test your application. There are no options available here as I don’t have the Lab Management configured for my Team Foundation Server. The next screen is Review Configuration window, which will show up all the configuration settings you have specified, so that you can review the configurations before creating the Team Project Collection. If you want to make any changes to the configurations then you can go back to the previous windows and can make the changes. After Reviewing the configuration settings, you can click on verify button. Which will verify that if you’re Team Project Collection is ready to be created or not, it will show up the errors and warning (if any) which can make your Team Project Collection fail. You can then choose to create the Team Project Collection if the verify option doesn’t throw any warnings and errors. If the verify option throws any errors, then it is strongly suggested that you have to first rectify the issues then only go for TPC creation especially in case of warnings as it is a common practice to overlook the warnings.   If you choose the create TPC option, then it will start the process of creating a Team Project Collection  and once its completed you can check the status of configuration different components  during Team Project Collection. You can see in below screen that all the components are configured successfully.   In next screen, you can find the location of log file created for this Team Project Creation, this log file is really important in case of Team Project creation failure because it will help you to find  the root cause for the failure. Now, you can see that the New Team Projection (Demo Collection) which was created is now available in Team Foundation Collection tab and its status is Online.   You can now try to connect to this Team Project Collection from Team Explorer. Choose the newly created Team Project Collection and click on connect.     This Team Project Collection is empty because no Team Projects are created yet. Now, you can create the new Team Projects and start working.

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  • ca-certificates-java fails when trying to install openjdk-6-jre

    - by Jonas
    I use a VPS with Ubuntu Server 10.10 x64. I want to use Java and run the command sudo apt-get install openjdk-6-jre but it fails because the installation encounted errors while processing ca-certificates-java. I have tried to install the failed package with: sudo apt-get install ca-certificates-java How can I solve this? I have run sudo apt-get update and sudo apt-get upgrade but I get the same errors after that. I have also installed Ubuntu Server x64 on a VirtualBox, but the two Ubuntu Server 10.10 has different kernel versions (2.6.35 on VirtualBox and 2.6.18 on my VPS). And on VirtualBox I can install Jetty without any problems. The VPS is a fresh install of Ubuntu Server 10.10 x64, the first command I was running was sudo apt-get install openjdk-6-jre. When I run sudo apt-get install ca-certificates-java I get this message: Reading package lists... Done Building dependency tree Reading state information... Done ca-certificates-java is already the newest version. 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. 1 not fully installed or removed. After this operation, 0B of additional disk space will be used. Do you want to continue [Y/n]? Here I press Y then I get this message: Setting up ca-certificates-java (20100412) ... creating /etc/ssl/certs/java/cacerts... error adding brasil.gov.br/brasil.gov.br.crt error adding cacert.org/cacert.org.crt error adding debconf.org/ca.crt error adding gouv.fr/cert_igca_dsa.crt error adding gouv.fr/cert_igca_rsa.crt error adding mozilla/ABAecom_=sub.__Am._Bankers_Assn.=_Root_CA.crt error adding mozilla/AOL_Time_Warner_Root_Certification_Authority_1.crt error adding mozilla/AOL_Time_Warner_Root_Certification_Authority_2.crt error adding mozilla/AddTrust_External_Root.crt error adding mozilla/AddTrust_Low-Value_Services_Root.crt error adding mozilla/AddTrust_Public_Services_Root.crt error adding mozilla/AddTrust_Qualified_Certificates_Root.crt error adding mozilla/America_Online_Root_Certification_Authority_1.crt error adding mozilla/America_Online_Root_Certification_Authority_2.crt error adding mozilla/Baltimore_CyberTrust_Root.crt error adding mozilla/COMODO_Certification_Authority.crt error adding mozilla/COMODO_ECC_Certification_Authority.crt error adding mozilla/Camerfirma_Chambers_of_Commerce_Root.crt error adding mozilla/Camerfirma_Global_Chambersign_Root.crt error adding mozilla/Certplus_Class_2_Primary_CA.crt error adding mozilla/Certum_Root_CA.crt error adding mozilla/Comodo_AAA_Services_root.crt error adding mozilla/Comodo_Secure_Services_root.crt error adding mozilla/Comodo_Trusted_Services_root.crt error adding mozilla/DST_ACES_CA_X6.crt error adding mozilla/DST_Root_CA_X3.crt error adding mozilla/DigiCert_Assured_ID_Root_CA.crt error adding mozilla/DigiCert_Global_Root_CA.crt error adding mozilla/DigiCert_High_Assurance_EV_Root_CA.crt error adding mozilla/DigiNotar_Root_CA.crt error adding mozilla/Digital_Signature_Trust_Co._Global_CA_1.crt error adding mozilla/Digital_Signature_Trust_Co._Global_CA_2.crt error adding mozilla/Digital_Signature_Trust_Co._Global_CA_3.crt error adding mozilla/Digital_Signature_Trust_Co._Global_CA_4.crt error adding mozilla/Entrust.net_Global_Secure_Personal_CA.crt error adding mozilla/Entrust.net_Global_Secure_Server_CA.crt error adding mozilla/Entrust.net_Premium_2048_Secure_Server_CA.crt error adding mozilla/Entrust.net_Secure_Personal_CA.crt error adding mozilla/Entrust.net_Secure_Server_CA.crt error adding mozilla/Entrust_Root_Certification_Authority.crt error adding mozilla/Equifax_Secure_CA.crt error adding mozilla/Equifax_Secure_Global_eBusiness_CA.crt error adding mozilla/Equifax_Secure_eBusiness_CA_1.crt error adding mozilla/Equifax_Secure_eBusiness_CA_2.crt error adding mozilla/Firmaprofesional_Root_CA.crt error adding mozilla/GTE_CyberTrust_Global_Root.crt error adding mozilla/GTE_CyberTrust_Root_CA.crt error adding mozilla/GeoTrust_Global_CA.crt error adding mozilla/GeoTrust_Global_CA_2.crt error adding mozilla/GeoTrust_Primary_Certification_Authority.crt error adding mozilla/GeoTrust_Universal_CA.crt error adding mozilla/GeoTrust_Universal_CA_2.crt error adding mozilla/GlobalSign_Root_CA.crt error adding mozilla/GlobalSign_Root_CA_-_R2.crt error adding mozilla/Go_Daddy_Class_2_CA.crt error adding mozilla/IPS_CLASE1_root.crt error adding mozilla/IPS_CLASE3_root.crt error adding mozilla/IPS_CLASEA1_root.crt error adding mozilla/IPS_CLASEA3_root.crt error adding mozilla/IPS_Chained_CAs_root.crt error adding mozilla/IPS_Servidores_root.crt error adding mozilla/IPS_Timestamping_root.crt error adding mozilla/NetLock_Business_=Class_B=_Root.crt error adding mozilla/NetLock_Express_=Class_C=_Root.crt error adding mozilla/NetLock_Notary_=Class_A=_Root.crt error adding mozilla/NetLock_Qualified_=Class_QA=_Root.crt error adding mozilla/Network_Solutions_Certificate_Authority.crt error adding mozilla/QuoVadis_Root_CA.crt error adding mozilla/QuoVadis_Root_CA_2.crt error adding mozilla/QuoVadis_Root_CA_3.crt error adding mozilla/RSA_Root_Certificate_1.crt error adding mozilla/RSA_Security_1024_v3.crt error adding mozilla/RSA_Security_2048_v3.crt error adding mozilla/SecureTrust_CA.crt error adding mozilla/Secure_Global_CA.crt error adding mozilla/Security_Communication_Root_CA.crt error adding mozilla/Sonera_Class_1_Root_CA.crt error adding mozilla/Sonera_Class_2_Root_CA.crt error adding mozilla/Staat_der_Nederlanden_Root_CA.crt error adding mozilla/Starfield_Class_2_CA.crt error adding mozilla/StartCom_Certification_Authority.crt error adding mozilla/StartCom_Ltd..crt error adding mozilla/SwissSign_Gold_CA_-_G2.crt error adding mozilla/SwissSign_Platinum_CA_-_G2.crt error adding mozilla/SwissSign_Silver_CA_-_G2.crt error adding mozilla/Swisscom_Root_CA_1.crt error adding mozilla/TC_TrustCenter__Germany__Class_2_CA.crt error adding mozilla/TC_TrustCenter__Germany__Class_3_CA.crt error adding mozilla/TDC_Internet_Root_CA.crt error adding mozilla/TDC_OCES_Root_CA.crt error adding mozilla/TURKTRUST_Certificate_Services_Provider_Root_1.crt error adding mozilla/TURKTRUST_Certificate_Services_Provider_Root_2.crt error adding mozilla/Taiwan_GRCA.crt error adding mozilla/Thawte_Personal_Basic_CA.crt error adding mozilla/Thawte_Personal_Freemail_CA.crt error adding mozilla/Thawte_Personal_Premium_CA.crt error adding mozilla/Thawte_Premium_Server_CA.crt error adding mozilla/Thawte_Server_CA.crt error adding mozilla/Thawte_Time_Stamping_CA.crt error adding mozilla/UTN-USER_First-Network_Applications.crt error adding mozilla/UTN_DATACorp_SGC_Root_CA.crt error adding mozilla/UTN_USERFirst_Email_Root_CA.crt error adding mozilla/UTN_USERFirst_Hardware_Root_CA.crt error adding mozilla/ValiCert_Class_1_VA.crt error adding mozilla/ValiCert_Class_2_VA.crt error adding mozilla/VeriSign_Class_3_Public_Primary_Certification_Authority_-_G5.crt error adding mozilla/Verisign_Class_1_Public_Primary_Certification_Authority.crt error adding mozilla/Verisign_Class_1_Public_Primary_Certification_Authority_-_G2.crt error adding mozilla/Verisign_Class_1_Public_Primary_Certification_Authority_-_G3.crt error adding mozilla/Verisign_Class_2_Public_Primary_Certification_Authority.crt error adding mozilla/Verisign_Class_2_Public_Primary_Certification_Authority_-_G2.crt error adding mozilla/Verisign_Class_2_Public_Primary_Certification_Authority_-_G3.crt error adding mozilla/Verisign_Class_3_Public_Primary_Certification_Authority.crt error adding mozilla/Verisign_Class_3_Public_Primary_Certification_Authority_-_G2.crt error adding mozilla/Verisign_Class_3_Public_Primary_Certification_Authority_-_G3.crt error adding mozilla/Verisign_Class_4_Public_Primary_Certification_Authority_-_G2.crt error adding mozilla/Verisign_Class_4_Public_Primary_Certification_Authority_-_G3.crt error adding mozilla/Verisign_RSA_Secure_Server_CA.crt error adding mozilla/Verisign_Time_Stamping_Authority_CA.crt error adding mozilla/Visa_International_Global_Root_2.crt error adding mozilla/Visa_eCommerce_Root.crt error adding mozilla/WellsSecure_Public_Root_Certificate_Authority.crt error adding mozilla/Wells_Fargo_Root_CA.crt error adding mozilla/XRamp_Global_CA_Root.crt error adding mozilla/beTRUSTed_Root_CA-Baltimore_Implementation.crt error adding mozilla/beTRUSTed_Root_CA.crt error adding mozilla/beTRUSTed_Root_CA_-_Entrust_Implementation.crt error adding mozilla/beTRUSTed_Root_CA_-_RSA_Implementation.crt error adding mozilla/thawte_Primary_Root_CA.crt error adding signet.pl/signet_ca1_pem.crt error adding signet.pl/signet_ca2_pem.crt error adding signet.pl/signet_ca3_pem.crt error adding signet.pl/signet_ocspklasa2_pem.crt error adding signet.pl/signet_ocspklasa3_pem.crt error adding signet.pl/signet_pca2_pem.crt error adding signet.pl/signet_pca3_pem.crt error adding signet.pl/signet_rootca_pem.crt error adding signet.pl/signet_tsa1_pem.crt error adding spi-inc.org/spi-ca-2003.crt error adding spi-inc.org/spi-cacert-2008.crt error adding telesec.de/deutsche-telekom-root-ca-2.crt failed (VM used: java-6-openjdk). dpkg: error processing ca-certificates-java (--configure): subprocess installed post-installation script returned error exit status 1 Errors were encountered while processing: ca-certificates-java E: Sub-process /usr/bin/dpkg returned an error code (1) Update I also get a problem when running java -version: Error occurred during initialization of VM Could not reserve enough space for object heap Could not create the Java virtual machine. My VPS had 128MB of Memory, I changed to 256MB but got the same problem. Then I changed to 512MB and got the same problem. I found a related post on a forum: Sub-process /usr/bin/dpkg returned an error code (1) And I tried: sudo apt-get clean sudo apt-get --reinstall install openjdk-6-jre sudo dpkg --configure -a But I got the same problem, even when I'm using 512MB of Memory. Any suggestions?

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  • Oracle Database 12c: Oracle Multitenant Option

    - by hamsun
    1. Why ? 2. What is it ? 3. How ? 1. Why ? The main idea of the 'grid' is to share resources, to make better use of storage, CPU and memory. If a database administrator wishes to implement this idea, he or she must consolidate many databases to one database. One of the concerns of running many applications together in one database is: ‚what will happen, if one of the applications must be restored because of a human error?‘ Tablespace point in time recovery can be used for this purpose, but there are a few prerequisites. Most importantly the tablespaces are strictly separated for each application. Another reason for creating separated databases is security: each customer has his own database. Therefore, there is often a proliferation of smaller databases. Each of them must be maintained, upgraded, each allocates virtual memory and runs background processes thereby wasting resources. Oracle 12c offers another possibility for virtualization, providing isolation at the database level: the multitenant container database holding pluggable databases. 2. What ? Pluggable databases are logical units inside a multitenant container database, which consists of one multitenant container database and up to 252 pluggable databases. The SGA is shared as are the background processes. The multitenant container database holds metadata information common for pluggable databases inside the System and the Sysaux tablespace, and there is just one Undo tablespace. The pluggable databases have smaller System and Sysaux tablespaces, containing just their 'personal' metadata. New data dictionary views will make the information available either on pdb (dba_views) or container level (cdb_views). There are local users, which are known in specific pluggable databases and common users known in all containers. Pluggable databases can be easily plugged to another multitenant container database and converted from a non-CDB. They can undergo point in time recovery. 3. How ? Creating a multitenant container database can be done using the database configuration assistant: There you find the new option: Create as Container Database. If you prefer ‚hand made‘ databases you can execute the command from a instance in nomount state: CREATE DATABASE cdb1 ENABLE PLUGGABLE DATABASE …. And of course this can also be achieved through Enterprise Manager Cloud. A freshly created multitenant container database consists of two containers: the root container as the 'rack' and a seed container, a template for future pluggable databases. There are 4 ways to create other pluggable databases: 1. Create an empty pdb from seed 2. Plug in a non-CDB 3. Move a pdb from another pdb 4. Copy a pdb from another pdb We will discuss option2: how to plug in a non_CDB into a multitenant container database. Three different methods are available : 1. Create an empty pdb and use Datapump in traditional export/import mode or with Transportable Tablespace or Database mode. This method is suitable for pre 12c databases. 2. Create an empty pdb and use GoldenGate replication. When the pdb catches up with the non-CDB, you fail over to the pdb. 3. Databases of Version 12c or higher can be plugged in with the help of the new dbms_pdb Package. This is a demonstration for method 3: Step1: Connect to the non-CDB to be plugged in and create an xml File with description of the database. The xml file is written to $ORACLE_HOME/dbs per default and contains mainly information about the datafiles. Step 2: Check if the non-CDB is pluggable in the multitenant container database: Step 3: Create the pluggable database, connected to the Multitenant container database. With nocopy option the files will be reused, but the tempfile is created anew: A service is created and registered automatically with the listener: Step 4: Delete unnecessary metadata from PDB SYSTEM tablespace: To connect to newly created pdb, edit tnsnames.ora and add entry for new pdb. Connect to plugged-in non_CDB and clean up Data Dictionary to remove entries now maintained in multitenant container database. As all kept objects have to be recompiled it will take a few minutes. Step 5: The plugged-in database will be automatically synchronised by creating common users and roles when opened the first time in read write mode. Step 6: Verify tablespaces and users: There is only one local tablespace (users) and one local user (scott) in the plugged-in non_CDB pdb_orcl. This method of creating plugged_in non_CDB from is fast and easy for 12c databases. The method for deplugging a pluggable database from a CDB is to create a new non_CDB and use the the new full transportable feature of Datapump and drop the pluggable database. About the Author: Gerlinde has been working for Oracle University Germany as one of our Principal Instructors for over 14 years. She started with Oracle 7 and became an Oracle Certified Master for Oracle 10g and 11c. She is a specialist in Database Core Technologies, with profound knowledge in Backup & Recovery, Performance Tuning for DBAs and Application Developers, Datawarehouse Administration, Data Guard and Real Application Clusters.

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  • Whitepaper list for the application framework

    - by Rick Finley
    We're reposting the list of technical whitepapers for the Oracle ETPM framework (called OUAF, Oracle Utilities Application Framework).  These are are available from My Oracle Support at the Doc Id's mentioned below. Some have been updated in the last few months to reflect new advice and new features.  This is reposted from the OUAF blog:  http://blogs.oracle.com/theshortenspot/entry/whitepaper_list_as_at_november Doc Id Document Title Contents 559880.1 ConfigLab Design Guidelines This whitepaper outlines how to design and implement a data management solution using the ConfigLab facility. This whitepaper currently only applies to the following products: Oracle Utilities Customer Care And Billing Oracle Enterprise Taxation Management Oracle Enterprise Taxation and Policy Management           560367.1 Technical Best Practices for Oracle Utilities Application Framework Based Products Whitepaper summarizing common technical best practices used by partners, implementation teams and customers. 560382.1 Performance Troubleshooting Guideline Series A set of whitepapers on tracking performance at each tier in the framework. The individual whitepapers are as follows: Concepts - General Concepts and Performance Troublehooting processes Client Troubleshooting - General troubleshooting of the browser client with common issues and resolutions. Network Troubleshooting - General troubleshooting of the network with common issues and resolutions. Web Application Server Troubleshooting - General troubleshooting of the Web Application Server with common issues and resolutions. Server Troubleshooting - General troubleshooting of the Operating system with common issues and resolutions. Database Troubleshooting - General troubleshooting of the database with common issues and resolutions. Batch Troubleshooting - General troubleshooting of the background processing component of the product with common issues and resolutions. 560401.1 Software Configuration Management Series  A set of whitepapers on how to manage customization (code and data) using the tools provided with the framework. The individual whitepapers are as follows: Concepts - General concepts and introduction. Environment Management - Principles and techniques for creating and managing environments. Version Management - Integration of Version control and version management of configuration items. Release Management - Packaging configuration items into a release. Distribution - Distribution and installation of releases across environments Change Management - Generic change management processes for product implementations. Status Accounting - Status reporting techniques using product facilities. Defect Management - Generic defect management processes for product implementations. Implementing Single Fixes - Discussion on the single fix architecture and how to use it in an implementation. Implementing Service Packs - Discussion on the service packs and how to use them in an implementation. Implementing Upgrades - Discussion on the the upgrade process and common techniques for minimizing the impact of upgrades. 773473.1 Oracle Utilities Application Framework Security Overview A whitepaper summarizing the security facilities in the framework. Now includes references to other Oracle security products supported. 774783.1 LDAP Integration for Oracle Utilities Application Framework based products Updated! A generic whitepaper summarizing how to integrate an external LDAP based security repository with the framework. 789060.1 Oracle Utilities Application Framework Integration Overview A whitepaper summarizing all the various common integration techniques used with the product (with case studies). 799912.1 Single Sign On Integration for Oracle Utilities Application Framework based products A whitepaper outlining a generic process for integrating an SSO product with the framework. 807068.1 Oracle Utilities Application Framework Architecture Guidelines This whitepaper outlines the different variations of architecture that can be considered. Each variation will include advice on configuration and other considerations. 836362.1 Batch Best Practices for Oracle Utilities Application Framework based products This whitepaper outlines the common and best practices implemented by sites all over the world. 856854.1 Technical Best Practices V1 Addendum Addendum to Technical Best Practices for Oracle Utilities Customer Care And Billing V1.x only. 942074.1 XAI Best Practices This whitepaper outlines the common integration tasks and best practices for the Web Services Integration provided by the Oracle Utilities Application Framework. 970785.1 Oracle Identity Manager Integration Overview This whitepaper outlines the principals of the prebuilt intergration between Oracle Utilities Application Framework Based Products and Oracle Identity Manager used to provision user and user group security information. For Fw4.x customers use whitepaper 1375600.1 instead. 1068958.1 Production Environment Configuration Guidelines A whitepaper outlining common production level settings for the products based upon benchmarks and customer feedback. 1177265.1 What's New In Oracle Utilities Application Framework V4? Whitepaper outlining the major changes to the framework since Oracle Utilities Application Framework V2.2. 1290700.1 Database Vault Integration Whitepaper outlining the Database Vault Integration solution provided with Oracle Utilities Application Framework V4.1.0 and above. 1299732.1 BI Publisher Guidelines for Oracle Utilities Application Framework Whitepaper outlining the interface between BI Publisher and the Oracle Utilities Application Framework 1308161.1 Oracle SOA Suite Integration with Oracle Utilities Application Framework based products This whitepaper outlines common design patterns and guidelines for using Oracle SOA Suite with Oracle Utilities Application Framework based products. 1308165.1 MPL Best Practices Oracle Utilities Application Framework This is a guidelines whitepaper for products shipping with the Multi-Purpose Listener. This whitepaper currently only applies to the following products: Oracle Utilities Customer Care And Billing Oracle Enterprise Taxation Management Oracle Enterprise Taxation and Policy Management 1308181.1 Oracle WebLogic JMS Integration with the Oracle Utilities Application Framework This whitepaper covers the native integration between Oracle WebLogic JMS with Oracle Utilities Application Framework using the new Message Driven Bean functionality and real time JMS adapters. 1334558.1 Oracle WebLogic Clustering for Oracle Utilities Application Framework New! This whitepaper covers process for implementing clustering using Oracle WebLogic for Oracle Utilities Application Framework based products. 1359369.1 IBM WebSphere Clustering for Oracle Utilities Application Framework New! This whitepaper covers process for implementing clustering using IBM WebSphere for Oracle Utilities Application Framework based products 1375600.1 Oracle Identity Management Suite Integration with the Oracle Utilities Application Framework New! This whitepaper covers the integration between Oracle Utilities Application Framework and Oracle Identity Management Suite components such as Oracle Identity Manager, Oracle Access Manager, Oracle Adaptive Access Manager, Oracle Internet Directory and Oracle Virtual Directory. 1375615.1 Advanced Security for the Oracle Utilities Application Framework New! This whitepaper covers common security requirements and how to meet those requirements using Oracle Utilities Application Framework native security facilities, security provided with the J2EE Web Application and/or facilities available in Oracle Identity Management Suite.

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  • Oracle Enterprise Manager Cloud Control 12c: Contributing to emerging Cloud standards

    - by Anand Akela
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Contributed by Tony Di Cenzo, Director for Standards Strategy and Architecture, and Mark Carlson, Principal Cloud Architect, for Oracle's Systems Management and Storage Products Groups . As one would expect of an industry leader, Oracle's participation in industry standards bodies is extensive. We participate in dozens of organizations that produce open standards which apply to our products, and our commitment to the success of these organizations is manifest in several way - we support them financially through our memberships; our senior engineers are active participants, often serving in leadership positions on boards, technical working groups and committees; and when it makes good business sense we contribute our intellectual property. We believe supporting the development of open standards is fundamental to Oracle meeting customer demands for product choice, seamless interoperability, and lowering the cost of ownership. Nowhere is this truer than in the area of cloud standards, and for the most recent release of our flagship management product, Oracle Enterprise Manager Cloud Control 12c (EM Cloud Control 12c). There is a fundamental rule that standards follow architecture. This was true of distributed computing, it was true of service-oriented architecture (SOA), and it's true of cloud. If you are familiar with Enterprise Manager it is likely to be no surprise that EM Cloud Control 12c is a source of technology that can be considered for adoption within cloud management standards. The reason, quite simply, is that the Oracle integrated stack architecture aligns with the cloud architecture models being adopted by the industry, and EM Cloud Control 12c has been developed to manage this architecture. EM Cloud Control 12c has facilities for managing the various underlying capabilities of the integrated stack in IaaS, PaaS, and SaaS clouds, and enables essential characteristics such as on-demand self-service provisioning, centralized policy-based resource management, integrated chargeback, and capacity planning, and complete visibility of the physical and virtual environment from applications to disk. Our most recent contribution in support of cloud management standards to come out of the EM Cloud Control 12c work was the Oracle Cloud Elemental Resource Model API. Oracle contributed the Elemental Resource Model API to the Distributed Management Task Force (DMTF) in 2011 where it was assigned to DMTF's Cloud Management Working Group (CMWG). The CMWG is considering the Oracle specification and those of several other vendors in their effort to produce a best practices specification for managing IaaS clouds. DMTF's Cloud Infrastructure Management Interface specification, called CIMI for short, is currently out for public review and expected to be released by DMTF later this year. We are proud to be playing an important role in the development of what is expected to become a major cloud standard. You can find more information on DMTF CIMI at http://dmtf.org/standards/cloud. You can find the work-in-progress release of CIMI at http://dmtf.org/content/cimi-work-progress-specifications-now-available-public-comment . The Oracle Cloud API specification is available on the Oracle Technology Network. You can find more information about the Oracle Cloud Elemental Resource Model API on the Oracle Technical Network (OTN), including a webcast featuring the API engineering manager Jack Yu (see TechCast Live: Inside the Oracle Cloud Resource Model API). If you have not seen this video we recommend you take the time to view it. Simply hover your cursor over the webcast title and control+click to follow the embedded link. If you have a question about the Oracle Cloud API or want to learn more about Oracle's participation in cloud management standards efforts drop us a line. We'd love to hear from you. The Enterprise Manager Standards Blogs are written by Tony Di Cenzo, Director for Standards Strategy and Architecture, and Mark Carlson, Principal Cloud Architect, for Oracle's Systems Management and Storage Products Groups. They can be reached at Tony.DiCenzo at Oracle.com and Mark.Carlson at Oracle.com respectively. Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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  • Recent Innovations to ILOM

    - by B.Koch
    by Josh Rosen If you are wondering how Oracle can make some of the most advanced, reliable, and fault tolerant servers on the market, look no further than Oracle Integrated Lights Out Manager or ILOM.  We build ILOM into every server we create, from Oracle x86 Systems such as X3-2 to the SPARC T-Series family. Oracle ILOM is an embedded service processor, but it's really more than that.  It's a computer within a computer.  It's smart, it's tightly integrated into all aspects of the server's operation, and it's a big reason why Oracle servers are used for some of the most mission-critical workloads out there. To understand the value of ILOM, there is no better place to start than its fault management capability.  We have taken the sophisticated fault management architecture from Solaris, developed and refined over a decade, and built it into each and every ILOM. ILOM detects a potential issue at its earliest stage, watching low-level sensors.   If the root cause of a problem is not clear from a single error reading, ILOM will look for other clues and combine multiple pieces of information to correctly identify a failing component. ILOM provides peace of mind. We tailor our fault management for each new server platform that we produce.  You can rest assured that it's always actively keeping the server healthy.  And if there is a problem, you can be confident it will let you know by sending you a notification by e-mail or trap. We also heard IT managers tell us they needed a Ph.D. in computer engineering to manage today's servers. It doesn't have to be that way.  Thanks to the latest innovations to Oracle ILOM, we present hardware inventory and status in way that makes sense – to anyone.  Green means everything is healthy and red means something is wrong.  When a component needs to be replaced a clear message indicates where the problem is and points you at a knowledge article about that problem.  It's that simple. Simpler management and simple interfaces mean reduced complexity and lower costs to manage.  And we know that's really important. ILOM does all this while also providing advanced service processor features you depend on for managing enterprise class systems.  You can remotely control the server power, interact with a virtual video console for the server, and mount media on the server remotely.  There is no need to spend money on a KVM switch to get this functionality. And when people hear how advanced ILOM is, they can't believe ILOM is free.  All features are enabled and included with each Oracle server that you buy.  There are no advanced licenses you need to purchase or features to unlock. Configuring ILOM has also never been easier.  It is now possible to configure almost all aspects of the server directly from ILOM.  This includes changing BIOS settings, persistently modifying boot order, and optimizing power settings -- all directly from ILOM. But Oracle's innovation does not stop with ILOM.  Oracle has engineered Oracle Enterprise Manager Ops Center to integrate directly with ILOM, providing centralized management across all of our servers. Ops Center will discover each of your Oracle servers over the network by searching for ILOMs.  When it finds one, it knows how to communicate with ILOM to monitoring and configure that server from application to disk. Since every server that Oracle produces, from x86 Systems to SPARC T-Series up and down the line, comes with Oracle ILOM, you can manage all Oracle servers in the same way.  And while all of our servers may have different components on the inside, each with their specialized functions, the way you integrate them and the way you monitor and manage them is exactly the same. Oracle ILOM is state-of-art.  If you are looking for a server that make systems management simple and is easy to integrate and maintain, check out the latest advances to Oracle ILOM. Josh Rosen is a Principal Product Manager at Oracle and previously spent more than a decade as a developer and architect of system management software. Josh has worked on system management for many of Oracle's hardware products ranging from the earliest blade systems to the latest Oracle x86 servers.

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  • PASS Summit 2010 Recap

    - by AjarnMark
    Last week I attended my eighth PASS Summit in nine years, and every year it is a fantastic event!  I was fortunate my first year to have a contact (Bill Graziano (blog | Twitter) from SQLTeam) that I was expecting to meet, and who got me started on a good track of making new contacts.  Each year I have made a few more, and renewed friendships from years past.  Many of the attendees agree that the pure networking opportunities are one of the best benefits of attending the Summit.  And there’s a lot of great technical stuff, too, some of the things that stick out for me this year include… Pre-Con Monday: PowerShell with Allen White (blog | Twitter).  This was the first time that I attended a pre-con.  For those not familiar with the concept, the regular sessions for the conference are 75-90 minutes long.  For an extra fee, you can attend a full-day session on a single topic during a pre- or post-conference training day.  I had been meaning for several months to dive in and learn PowerShell, but just never seemed to find (or make) the time for it, so when I saw this was one of the all-day sessions, and I was planning to be there on Monday anyway, I decided to go for it.  And it was well worth it!  I definitely came out of there with a good foundation to build my own PowerShell scripts, plus several sample scripts that he showed which already cover the first four or five things I was planning to do with PowerShell anyway.  This looks like the right tool for me to build an automated version of our software deployment process, which right now contains many repeated steps.  Thanks Allen! Service Broker with Denny Cherry (blog | Twitter).  I remembered reading Denny’s blog post on Using Service Broker instead of Replication, and ever since then I have been thinking about using this to populate a new reporting-focused Data Repository that we will be building in the near future.  When I saw he was doing this session, I thought it would be great to get more information and be able to ask the author questions.  When I brought this idea back to my boss, he really liked it, as we had previously been discussing doing nightly data loads, with an option to manually trigger a mid-day load if up-to-the-minute data was needed for something.  If we go the Service Broker route, we can keep the Repository current in near real-time.  Hooray! DBA Mythbusters with Paul Randal (blog | Twitter).  Even though I read every one of the posts in Paul’s blog series of the same name, I had to go see the legend in person.  It was great, and I still learned something new! How to Conduct Effective Meetings with Joe Webb (blog | Twitter).  I always like to sit in on a session that Joe does.  I met Joe several years ago when both he and Bill Graziano were on the PASS Board of Directors together, and we have kept in touch.  Joe is very well-spoken and has great experience with both SQL Server and business.  And we could certainly use some pointers at my work (probably yours, too) on making our meetings more effective and to run on-time.  Of course, now that I’m the Chapter Leader for the Professional Development virtual chapter, I also had to sit in on this ProfDev session and recruit Joe to do a presentation or two for the chapter next year. Query Optimization with David DeWitt.  Anyone who has seen Dr. David DeWitt present the 3rd keynote at a PASS Summit over the last three years knows what a great time it is to sit and listen to him make some really complicated and advanced topic easy to understand (although it still makes your head hurt).  It still amazes me that the simple two-table join query from pubs that he used in his example can possibly have 22 million possible physical query plans.  Ouch! Exhibit Hall:  This year I spent more serious time in the exhibit hall than any year past.  I have talked my boss into making a significant (for us) investment in monitoring tools next year, and this was a great opportunity to talk with all the big-hitters.  Readers of mine may recall that I fell in love with the SQL Sentry Power Suite several months ago and wrote a blog entry about it just from the trial version.  Well as things turned out, short-term budget priorities shifted, and we weren’t able to make the purchase then.  I have it in the budget for next year, but since I was going to the Summit, my boss wanted me to look at the other options to see if this was really the one that we wanted.  I spent a couple of hours talking with representatives from Red-Gate, Idera, Confio, and Quest about their offerings, and giving them each the same 3 scenarios that I wanted to be able to accomplish based on the questions and issues that arise in our company.  It was interesting to discover the different approaches or “world view” that each vendor takes to the subject of performance monitoring and troubleshooting.  I may write a separate article that goes into this in more depth, but the product that best aligned with our point of view, and met the current needs we have is still the SQL Sentry Power Suite.  I’m not saying that the others are bad or wrong or anything like that, just that the way they tackled the issue did not align as well with our particular needs as does SQL Sentry’s product.  And that was something I learned too, when you go shopping for these products, you really need to know what you want to get from them.  It’s best if you have a few example scenarios from work that you can use to test out how well each tool fits your particular needs. Overall, another GREAT event.  I can’t wait to get the DVDs so I can sit in on a bunch of other sessions that I couldn’t get to because I was in one of the ones above.  And I can hardly wait until next year!

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  • ORA-4030 Troubleshooting

    - by [email protected]
    QUICKLINK: Note 399497.1 FAQ ORA-4030 Note 1088087.1 : ORA-4030 Diagnostic Tools [Video]   Have you observed an ORA-0430 error reported in your alert log? ORA-4030 errors are raised when memory or resources are requested from the Operating System and the Operating System is unable to provide the memory or resources.   The arguments included with the ORA-4030 are often important to narrowing down the problem. For more specifics on the ORA-4030 error and scenarios that lead to this problem, see Note 399497.1 FAQ ORA-4030.   Looking for the best way to diagnose? There are several available diagnostic tools (error tracing, 11g Diagnosibility, OCM, Process Memory Guides, RDA, OSW, diagnostic scripts) that collectively can prove powerful for identifying the cause of the ORA-4030.    Error Tracing   The ORA-4030 error usually occurs on the client workstation and for this reason, a trace file and alert log entry may not have been generated on the server side.  It may be necessary to add additional tracing events to get initial diagnostics on the problem. To setup tracing to trap the ORA-4030, on the server use the following in SQLPlus: alter system set events '4030 trace name heapdump level 536870917;name errorstack level 3';Once the error reoccurs with the event set, you can turn off  tracing using the following command in SQLPlus:alter system set events '4030 trace name context off; name context off';NOTE:   See more diagnostics information to collect in Note 399497.1  11g DiagnosibilityStarting with Oracle Database 11g Release 1, the Diagnosability infrastructure was introduced which places traces and core files into a location controlled by the DIAGNOSTIC_DEST initialization parameter when an incident, such as an ORA-4030 occurs.  For earlier versions, the trace file will be written to either USER_DUMP_DEST (if the error was caught in a user process) or BACKGROUND_DUMP_DEST (if the error was caught in a background process like PMON or SMON). The trace file may contain vital information about what led to the error condition.    Note 443529.1 11g Quick Steps to Package and Send Critical Error Diagnostic Informationto Support[Video]  Oracle Configuration Manager (OCM) Oracle Configuration Manager (OCM) works with My Oracle Support to enable proactive support capability that helps you organize, collect and manage your Oracle configurations. Oracle Configuration Manager Quick Start Guide Note 548815.1: My Oracle Support Configuration Management FAQ Note 250434.1: BULLETIN: Learn More About My Oracle Support Configuration Manager    General Process Memory Guides   An ORA-4030 indicates a limit has been reached with respect to the Oracle process private memory allocation.    Each Operating System will handle memory allocations with Oracle slightly differently. Solaris     Note 163763.1Linux       Note 341782.1IBM AIX   Notes 166491.1 and 123754.1HP           Note 166490.1Windows Note 225349.1, Note 373602.1, Note 231159.1, Note 269495.1, Note 762031.1Generic    Note 169706.1   RDAThe RDA report will show more detailed information about the database and Server Configuration. Note 414966.1 RDA Documentation Index Download RDA -- refer to Note 314422.1 Remote Diagnostic Agent (RDA) 4 - Getting Started OS Watcher (OSW)This tool is designed to gather Operating System side statistics to compare with the findings from the database.  This is a key tool in cases where memory usage is higher than expected on the server while not experiencing ORA-4030 errors currently. Reference more details on setup and usage in Note 301137.1 OS Watcher User Guide Diagnostic Scripts   Refer to Note 1088087.1 : ORA-4030 Diagnostic Tools [Video] Common Causes/Solutions The ORA-4030 can occur for a variety of reasons.  Some common causes are:   * OS Memory limit reached such as physical memory and/or swap/virtual paging.   For instance, IBM AIX can experience ORA-4030 issues related to swap scenarios.  See Note 740603.1 10.2.0.4 not using large pages on AIX for more on that problem. Also reference Note 188149.1 for pointers on 10g and stack size issues.* OS limits reached (kernel or user shell limits) that limit overall, user level or process level memory * OS limit on PGA memory size due to SGA attach address           Reference: Note 1028623.6 SOLARIS How to Relocate the SGA* Oracle internal limit on functionality like PL/SQL varrays or bulk collections. ORA-4030 errors will include arguments like "pl/sql vc2" "pmucalm coll" "pmuccst: adt/re".  See Coding Pointers for pointers on application design to get around these issues* Application design causing limits to be reached* Bug - space leaks, heap leaks   ***For reference to the content in this blog, refer to Note.1088267.1 Master Note for Diagnosing ORA-4030

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  • 11gR2 11.2.0.3 Database Certified with E-Business Suie

    - by Elke Phelps (Oracle Development)
    The 11gR2 11.2.0.2 Database was certified with E-Business Suite (EBS) 11i and EBS 12 almost one year ago today.  I’m pleased to announce that 11.2.0.3, the second patchset for the 11gR2 Database is now certified. Be sure to review the interoperability notes for R11i and R12 for the most up-to-date requirements for deployment. This certification announcement is important as you plan upgrades to the technology stack for your environment. For additional upgrade direction, please refer to the recently published EBS upgrade recommendations article. Database support implications may also be reviewed in the database patching and support article. Oracle E-Business Suite Release 11i Prerequisites 11.5.10.2 + ATG PF.H RUP 6 and higher Certified Platforms Linux x86 (Oracle Linux 4, 5) Linux x86 (RHEL 4, 5) Linux x86 (SLES 10) Linux x86-64 (Oracle Linux 4, 5) -- Database-tier only Linux x86-64 (RHEL 4, 5) -- Database-tier only Linux x86-64 (SLES 10--Database-tier only) Oracle Solaris on SPARC (64-bit) (10) Oracle Solaris on x86-64 (64-bit) (10) -- Database-tier only Pending Platform Certifications Microsoft Windows Server (32-bit) Microsoft Windows Server (64-bit) HP-UX PA-RISC (64-bit) HP-UX Itanium IBM: Linux on System z  IBM AIX on Power Systems Oracle E-Business Suite Release 12 Prerequisites Oracle E-Business Suite Release 12.0.4 or later; or,Oracle E-Business Suite Release 12.1.1 or later Certified Platforms Linux x86 (Oracle Linux 4, 5) Linux x86 (RHEL 4, 5) Linux x86 (SLES 10) Linux x86-64 (Oracle Linux 4, 5) Linux x86-64 (RHEL 4, 5) Linux x86-64 (SLES 10) Oracle Solaris on SPARC (64-bit) (10) Oracle Solaris on x86-64 (64-bit) (10)  -- Database-tier only Pending Platform Certifications Microsoft Windows Server (32-bit) Microsoft Windows Server (64-bit) HP-UX PA-RISC (64-bit) IBM: Linux on System z IBM AIX on Power Systems HP-UX Itanium Database Feature and Option CertificationsThe following 11gR2 11.2.0.2 database options and features are supported for use: Advanced Compression Active Data Guard Advanced Security Option (ASO) / Advanced Networking Option (ANO) Database Vault  Database Partitioning Data Guard Redo Apply with Physical Standby Databases Native PL/SQL compilation Oracle Label Security (OLS) Real Application Clusters (RAC) Real Application Testing SecureFiles Virtual Private Database (VPD) Certification of the following database options and features is still underway: Transparent Data Encryption (TDE) Column Encryption 11gR2 version 11.2.0.3 Transparent Data Encryption (TDE) Tablespace Encryption 11gR2 version 11.2.0.3 About the pending certifications Oracle's Revenue Recognition rules prohibit us from discussing certification and release dates, but you're welcome to monitor or subscribe to this blog for updates, which I'll post as soon as soon as they're available.     EBS 11i References Interoperability Notes - Oracle E-Business Suite Release 11i with Oracle Database 11g Release 2 (11.2.0) (Note 881505.1) Using Oracle 11g Release 2 Real Application Clusters with Oracle E-Business Suite Release 11i (Note 823586.1) Encrypting Oracle E-Business Suite Release 11i Network Traffic using Advanced Security Option and Advanced Networking Option (Note 391248.1) Using Transparent Data Encryption with Oracle E-Business Release 11i (Note 403294.1) Integrating Oracle E-Business Suite Release 11i with Oracle Database Vault 11gR2 (Note 1091086.1) Using Oracle E-Business Suite with a Split Configuration Database Tier on Oracle 11gR2 Version 11.2.0.1.0 (Note 946413.1) Export/Import Process for Oracle E-Business Suite Release 11i Database Instances Using Oracle Database 11g Release 1 or 2 (Note 557738.1) Database Initialization Parameters for Oracle Applications Release 11i (Note 216205.1) EBS 12 References Interoperability Notes - Oracle E-Business Suite Release 12 with Oracle Database 11g Release 2 (11.2.0) (Note 1058763.1) Database Initialization Parameters for Oracle Applications Release 12 (Note 396009.1) Using Oracle 11g Release 2 Real Application Clusters with Oracle E-Business Suite Release 12 (Note 823587.1) Using Transparent Data Encryption with Oracle E-Business Suite Release 12 (Note 732764.1) Integrating Oracle E-Business Suite Release 12 with Oracle Database Vault 11gR2 (Note 1091083.1) Export/Import Process for Oracle E-Business Suite Release 12 Database Instances Using Oracle Database 11g Release 1 or 11g Release 2 (Note 741818.1) Enabling SSL in Oracle Applications Release 12 (Note 376700.1) Related Articles 11gR2 Database Certified with E-Business Suite 11i 11gR2 Database Certified with E-Business Suite 12 11gR2 11.2.0.2 Database Certified with E-Business Suite 12 Can E-Business Users Apply Database Patch Set Updates? On Apps Tier Patching and Support: A Primer for E-Business Suite Users On Database Patching and Support:  A Primer for E-Business Suite Users Quarterly E-Business Suite Upgrade Recommendations;  October 2011 Edition The preceding is intended to outline our general product direction.  It is intended for information purposes only, and may not be incorporated into any contract.   It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision.  The development, release, and timing of any features or functionality described for Oracle's products remains at the sole discretion of Oracle.

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  • Pella Increases Online Appointment Scheduling and Rapidly Personalizes and Updates Marketing Initiatives

    - by Michael Snow
    Originally posted on Oracle Customers page.Oracle Customer: Pella CorporationLocation:  Pella, IowaIndustry: Industrial Manufacturing Employees:  7,100 Pella Corporation is an innovative leader in creating a better view for homes and businesses by designing, testing, manufacturing, and installing quality windows and doors for new construction, remodeling, and replacement applications. A family-owned company, Pella has an 88-year history of innovation and, today, is the second-largest manufacturer in the country of windows and doors, including patio, entry, and storm doors. The company has 10 manufacturing facilities in United States and window and door showrooms across the United States and Canada. In-home consultations are an important part of Pella’s sales process. Several years ago, the company launched an online appointment scheduling tool to improve customer convenience. While the functionality worked well, the company wanted to increase online conversion rates and decrease the number of incomplete, online appointment schedules. It also wanted to give its business analysts and other line-of-business personnel the ability to update the scheduling tool and interface quickly, without needing IT team intervention and recoding, to better capitalize on opportunities and personalize the interface for specific markets. Pella also looked to reduce IT complexity by selecting a system that integrated easily with its Oracle E-Business Suite Release 12.1 enterprise applications.Pella, which has a large Oracle footprint, selected Oracle WebCenter Sites as the foundation for its new, real-time appointment scheduling application. It used the solution to re-engineer the scheduling process and the information required to set up an appointment. Just a few months after launch, it is seeing improvement in the number of appointments booked online and experiencing fewer abandoned appointments during the scheduling process. As important, Pella can now quickly and easily make changes to images, video, and content displayed on the scheduling tool interface, delivering greater business agility. Previously, such changes required a developer and weeks of coding and testing. Today, a member of Pella’s business analyst team can complete the changes in hours. This capability enables Pella to personalize the Web experience for customers. For example, it can display different products or images for clients in different regions.The solution is also highly scalable. Pella is using Oracle WebCenter Sites for appointment scheduling now and plans to migrate Pella.com, its configurator tool, and dealer microsites onto the platform. Further, Pella plans to leverage the solution to optimize mobile devices. “Moving ahead, we expect to extensively leverage Oracle WebCenter Sites to gain greater flexibility in updating the Web experience, thanks to the ability to make updates quickly without developer resources. Segmentation and targeting capabilities will allow us to create a more personalized experience across both traditional and mobile platforms,” said Teri Lancaster, IT manager, customer experience applications, Pella Corporation. A word from Pella Corporation "Oracle WebCenter Sites?from the start?delivered important benefits. We’ve redesigned the online scheduling process and are seeing more potential customers completing consultation bookings online. More important, the solution opens a world of other possibilities as we plan to migrate Pella.com and our dealer microsites to the platform, and leverage it to optimize the Web experience for our mobile devices.” – Teri Lancaster, IT Manager, Customer Experience Applications, Pella Corporation Oracle Product and Services Oracle WebCenter Sites Why Oracle Pella has a long-standing relationship with Oracle. “We look to Oracle first for a solution. Our Oracle account team came to us with several solutions, and Oracle WebCenter Sites delivered the scalability, ease-of-use, flexibility, and scalability that we required for the appointment scheduling initiative and other Web projects on the horizon, including migrating Pella.com and optimizing our site for mobile platforms,”said Teri Lancaster, IT manager, customer experience applications, Pella Corporation. Implementation Process The Pella implementation team, working with Oracle partner Element Solutions, LLC, integrated the appointment setting application with Pella.com as well as the company’s Oracle E-Business Suite customer relationship management applications. Using Oracle WebCenter Site’s development tools and subversion capabilities to develop the application, the Element Solutions and Pella teams could work remotely and collaboratively, accelerating deployment. Pella went live with the new scheduling tool in just six months. Partner Oracle PartnerElement Solutions, LLC Element Solutions was instrumental at every major stage of the project, including design creation and approval, development, training, and rollout. “Element Solutions was a vital partner for our Oracle WebCenter Sites initiative. The team provided guidance, and more important, critical knowledge transfer at every stage?which equipped us to get the most out of this powerful and versatile solution. We were definitely collaboration partners,” Lancaster said. Resources Pella Corporation Upgrades Enterprise Applications to Continue to Improve Manufacturing Efficiency Thousands of Customers Successfully and Smoothly Upgrade to Oracle E-Business Suite 12.1 for New Functionality, Lower Operating Costs and Improved Shared Operations Managing the Virtual World

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  • Cannot SSH to ubuntu server - openssh server owner changed

    - by Kshitiz Shankar
    I am using suPHP with Apache for virtual hosting but somewhere down the line my root ssh access is getting screwed up. I haven't been able to figure out why it is happening but eventually, my root user is not able to ssh to the server. I get this error: *** invalid open call: O_CREAT without mode ***: sshd: root@pts/3 terminated ======= Backtrace: ========= /lib/x86_64-linux-gnu/libc.so.6(__fortify_fail+0x37)[0x7f12fe871817] /lib/x86_64-linux-gnu/libc.so.6(+0xeb7e1)[0x7f12fe8527e1] sshd: root@pts/3[0x41a542] sshd: root@pts/3[0x41a9eb] sshd: root@pts/3[0x41aeb8] sshd: root@pts/3[0x409630] sshd: root@pts/3[0x40f9ed] sshd: root@pts/3[0x410dd6] sshd: root@pts/3[0x411994] sshd: root@pts/3[0x411f16] sshd: root@pts/3[0x40b253] sshd: root@pts/3[0x42be24] sshd: root@pts/3[0x40c9cb] sshd: root@pts/3[0x412199] sshd: root@pts/3[0x4061a2] /lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xed)[0x7f12fe78876d] sshd: root@pts/3[0x407635] ======= Memory map: ======== 00400000-00448000 r-xp 00000000 ca:02 4554758 /usr/sbin/sshd 00647000-00648000 r--p 00047000 ca:02 4554758 /usr/sbin/sshd 00648000-00649000 rw-p 00048000 ca:02 4554758 /usr/sbin/sshd 00649000-00750000 rw-p 00000000 00:00 0 01794000-017b5000 rw-p 00000000 00:00 0 [heap] 7f12fd5ad000-7f12fd5c2000 r-xp 00000000 ca:02 3489844 /lib/x86_64-linux-gnu/libgcc_s.so.1 7f12fd5c2000-7f12fd7c1000 ---p 00015000 ca:02 3489844 /lib/x86_64-linux-gnu/libgcc_s.so.1 7f12fd7c1000-7f12fd7c2000 r--p 00014000 ca:02 3489844 /lib/x86_64-linux-gnu/libgcc_s.so.1 7f12fd7c2000-7f12fd7c3000 rw-p 00015000 ca:02 3489844 /lib/x86_64-linux-gnu/libgcc_s.so.1 7f12fd7c3000-7f12fd7db000 r-xp 00000000 ca:02 3489977 /lib/x86_64-linux-gnu/libresolv-2.15.so 7f12fd7db000-7f12fd9db000 ---p 00018000 ca:02 3489977 /lib/x86_64-linux-gnu/libresolv-2.15.so 7f12fd9db000-7f12fd9dc000 r--p 00018000 ca:02 3489977 /lib/x86_64-linux-gnu/libresolv-2.15.so 7f12fd9dc000-7f12fd9dd000 rw-p 00019000 ca:02 3489977 /lib/x86_64-linux-gnu/libresolv-2.15.so 7f12fd9dd000-7f12fd9df000 rw-p 00000000 00:00 0 7f12fd9df000-7f12fd9e6000 r-xp 00000000 ca:02 3489994 /lib/x86_64-linux-gnu/libnss_dns-2.15.so 7f12fd9e6000-7f12fdbe5000 ---p 00007000 ca:02 3489994 /lib/x86_64-linux-gnu/libnss_dns-2.15.so 7f12fdbe5000-7f12fdbe6000 r--p 00006000 ca:02 3489994 /lib/x86_64-linux-gnu/libnss_dns-2.15.so 7f12fdbe6000-7f12fdbe7000 rw-p 00007000 ca:02 3489994 /lib/x86_64-linux-gnu/libnss_dns-2.15.so 7f12fdbe7000-7f12fdd27000 rw-s 00000000 00:04 6167294 /dev/zero (deleted) 7f12fdd27000-7f12fdd33000 r-xp 00000000 ca:02 3489984 /lib/x86_64-linux-gnu/libnss_files-2.15.so 7f12fdd33000-7f12fdf32000 ---p 0000c000 ca:02 3489984 /lib/x86_64-linux-gnu/libnss_files-2.15.so 7f12fdf32000-7f12fdf33000 r--p 0000b000 ca:02 3489984 /lib/x86_64-linux-gnu/libnss_files-2.15.so 7f12fdf33000-7f12fdf34000 rw-p 0000c000 ca:02 3489984 /lib/x86_64-linux-gnu/libnss_files-2.15.so 7f12fdf34000-7f12fdf3e000 r-xp 00000000 ca:02 3489979 /lib/x86_64-linux-gnu/libnss_nis-2.15.so 7f12fdf3e000-7f12fe13e000 ---p 0000a000 ca:02 3489979 /lib/x86_64-linux-gnu/libnss_nis-2.15.so 7f12fe13e000-7f12fe13f000 r--p 0000a000 ca:02 3489979 /lib/x86_64-linux-gnu/libnss_nis-2.15.so 7f12fe13f000-7f12fe140000 rw-p 0000b000 ca:02 3489979 /lib/x86_64-linux-gnu/libnss_nis-2.15.so 7f12fe140000-7f12fe157000 r-xp 00000000 ca:02 3489996 /lib/x86_64-linux-gnu/libnsl-2.15.so 7f12fe157000-7f12fe356000 ---p 00017000 ca:02 3489996 /lib/x86_64-linux-gnu/libnsl-2.15.so 7f12fe356000-7f12fe357000 r--p 00016000 ca:02 3489996 /lib/x86_64-linux-gnu/libnsl-2.15.so 7f12fe357000-7f12fe358000 rw-p 00017000 ca:02 3489996 /lib/x86_64-linux-gnu/libnsl-2.15.so 7f12fe358000-7f12fe35a000 rw-p 00000000 00:00 0 7f12fe35a000-7f12fe362000 r-xp 00000000 ca:02 3489985 /lib/x86_64-linux-gnu/libnss_compat-2.15.so 7f12fe362000-7f12fe561000 ---p 00008000 ca:02 3489985 /lib/x86_64-linux-gnu/libnss_compat-2.15.so 7f12fe561000-7f12fe562000 r--p 00007000 ca:02 3489985 /lib/x86_64-linux-gnu/libnss_compat-2.15.so 7f12fe562000-7f12fe563000 rw-p 00008000 ca:02 3489985 /lib/x86_64-linux-gnu/libnss_compat-2.15.so 7f12fe563000-7f12fe565000 r-xp 00000000 ca:02 3489886 /lib/x86_64-linux-gnu/libdl-2.15.so 7f12fe565000-7f12fe765000 ---p 00002000 ca:02 3489886 /lib/x86_64-linux-gnu/libdl-2.15.so 7f12fe765000-7f12fe766000 r--p 00002000 ca:02 3489886 /lib/x86_64-linux-gnu/libdl-2.15.so 7f12fe766000-7f12fe767000 rw-p 00003000 ca:02 3489886 /lib/x86_64-linux-gnu/libdl-2.15.so 7f12fe767000-7f12fe91c000 r-xp 00000000 ca:02 3489888 /lib/x86_64-linux-gnu/libc-2.15.so 7f12fe91c000-7f12feb1b000 ---p 001b5000 ca:02 3489888 /lib/x86_64-linux-gnu/libc-2.15.so 7f12feb1b000-7f12feb1f000 r--p 001b4000 ca:02 3489888 /lib/x86_64-linux-gnu/libc-2.15.so 7f12feb1f000-7f12feb21000 rw-p 001b8000 ca:02 3489888 /lib/x86_64-linux-gnu/libc-2.15.so 7f12feb21000-7f12feb26000 rw-p 00000000 00:00 0 7f12feb26000-7f12feb2f000 r-xp 00000000 ca:02 3489983 /lib/x86_64-linux-gnu/libcrypt-2.15.so 7f12feb2f000-7f12fed2f000 ---p 00009000 ca:02 3489983 /lib/x86_64-linux-gnu/libcrypt-2.15.so 7f12fed2f000-7f12fed30000 r--p 00009000 ca:02 3489983 /lib/x86_64-linux-gnu/libcrypt-2.15.so 7f12fed30000-7f12fed31000 rw-p 0000a000 ca:02 3489983 /lib/x86_64-linux-gnu/libcrypt-2.15.so 7f12fed31000-7f12fed5f000 rw-p 00000000 00:00 0 7f12fed5f000-7f12fef10000 r-xp 00000000 ca:02 3489831 /lib/x86_64-linux-gnu/libcrypto.so.1.0.0 7f12fef10000-7f12ff110000 ---p 001b1000 ca:02 3489831 /lib/x86_64-linux-gnu/libcrypto.so.1.0.0 7f12ff110000-7f12ff12b000 r--p 001b1000 ca:02 3489831 /lib/x86_64-linux-gnu/libcrypto.so.1.0.0 7f12ff12b000-7f12ff136000 rw-p 001cc000 ca:02 3489831 /lib/x86_64-linux-gnu/libcrypto.so.1.0.0 7f12ff136000-7f12ff13a000 rw-p 00000000 00:00 0 7f12ff13a000-7f12ff150000 r-xp 00000000 ca:02 3490020 /lib/x86_64-linux-gnu/libz.so.1.2.3.4 7f12ff150000-7f12ff34f000 ---p 00016000 ca:02 3490020 /lib/x86_64-linux-gnu/libz.so.1.2.3.4 7f12ff34f000-7f12ff350000 r--p 00015000 ca:02 3490020 /lib/x86_64-linux-gnu/libz.so.1.2.3.4Connection to stageserver.dockphp.com closed. After some debugging, I was able to narrow it down to a few things. For some reason the sshd daemon is running as root:www-data (apache user) instead of root. My ftp connection works but ssh over terminal fails. I have no idea whether it is getting caused due to suPHP or not (because that is the only place where user permission's etc. change). I really need to narrow it down and fix it asap. Thanks a lot!

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  • The Krewe App Post-Mortem

    - by Chris Gardner
    Originally posted on: http://geekswithblogs.net/freestylecoding/archive/2014/05/23/the-krewe-app-post-mortem.aspxNow that teched has come and gone, I thought I would use this opportunity to do a little post-mortem on The Krewe app. It is one thing to test the app at home. It is a completely different animal to see how it responds in the environment TechEd creates. At a future time, I will list all the things that I would like to change with the app. At this point, I will find some good way to get community feedback. I want to break all this down screen by screen. We'll start with the screen I got right. The first of these is the events calendar. This is the one screen that, to you guys, just worked. However, there was an issue here. When I wrote v1 for last year, I was lazy and placed everything in CST. This caused problems with the achievements, which I will explain later. Furthermore, the event locations were not check-in locations. This created another problem with the achievements. Next, we get to the Twitter page. For what this page does, it works great. For those that don't know, I have an Azure Worker Role that polls Twitter pretty close to the rate limit. I cache these results in my database, and serve them upon request. This gives me great control over the content. I just have to remember to flush past tweets after a period, to save database growth. The next screen is the check-in screen. This screen has been the bane of my existence since I first created the thing. Last year, I used a background task to check people out of locations after they traveled. This year, I removed the background task in favor of a foursquare model. You are checked out after 3 hours or when you check-in to some other location. This seemed to work well, until those pesky achievements came into the mix. Again, more on this later. Next, I want to address the Connect and Connections screens together. I wanted to use some of the capabilities of the phone, and NFC seemed a natural choice. From this, I came up with the gamification aspects of the app. Since we are, fundamentally, a networking organization, I wanted to encourage people to actually network. Users could make and share a profile, similar to a virtual business card. I just had to figure out how to get people to use the feature. Why not just give someone a business card? Thus, the achievements were born. This was such a good idea. It would have been a great idea, if I have come up with it about two months earlier... When I came up with these ideas, I had about 2 weeks to implement them. Version 1 of the app was, basically, a pure consumption app. We provided data and centralized it. With version 2, the app became a much more interactive experience. The API was not ready for this change in such a short period of time. Most of this became apparent when I started implementing the achievements. The achievements based on count and specific person when fairly easy. The problem came with tying them to locations and events. This took some true SQL kung fu. This also showed me the rookie mistake of putting CST, not UTC, in the database. Once I got all of that cleaned up, I had to find a way to get the achievement system to talk to the phone. I knew I needed to be able to dynamically add achievements. I wouldn't know the precise location of some things until I got to Houston. I wanted the server to approve the achievements. This, unfortunately, required a decent data connection. Some achievements required GPS levels of location accuracy in areas of network triangulation. All of this became a huge nightmare. My flagship feature was based on some silly assumptions. Still, I managed to get 31 people to get the first achievement (Make 1 Connection.) Quite a few of those managed to get to the higher levels. Soon, I will post a list of the feature and changes that need to happen to the API. This includes things like proper objects for communication, geo-fencing, and caching. However, that is for another day.

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  • Slow boot on Ubuntu 12.04

    - by Hailwood
    My Ubuntu is booting really slow (Windows is booting faster...). I am using Ubuntu a Dell Inspiron 1545 Pentium(R) Dual-Core CPU T4300 @ 2.10GHz, 4GB Ram, 500GB HDD running Ubuntu 12.04 with gnome-shell 3.4.1. After running dmesg the culprit seems to be this section, in particular the last three lines: [26.557659] ADDRCONF(NETDEV_UP): eth0: link is not ready [26.565414] ADDRCONF(NETDEV_UP): eth0: link is not ready [27.355355] Console: switching to colour frame buffer device 170x48 [27.362346] fb0: radeondrmfb frame buffer device [27.362347] drm: registered panic notifier [27.362357] [drm] Initialized radeon 2.12.0 20080528 for 0000:01:00.0 on minor 0 [27.617435] init: udev-fallback-graphics main process (1049) terminated with status 1 [30.064481] init: plymouth-stop pre-start process (1500) terminated with status 1 [51.708241] CE: hpet increased min_delta_ns to 20113 nsec [59.448029] eth2: no IPv6 routers present But I have no idea how to start debugging this. sudo lshw -C video $ sudo lshw -C video *-display description: VGA compatible controller product: RV710 [Mobility Radeon HD 4300 Series] vendor: Hynix Semiconductor (Hyundai Electronics) physical id: 0 bus info: pci@0000:01:00.0 version: 00 width: 32 bits clock: 33MHz capabilities: pm pciexpress msi vga_controller bus_master cap_list rom configuration: driver=fglrx_pci latency=0 resources: irq:48 memory:e0000000-efffffff ioport:de00(size=256) memory:f6df0000-f6dfffff memory:f6d00000-f6d1ffff After loading the propriety driver my new dmesg log is below (starting from the first major time gap): [2.983741] EXT4-fs (sda6): mounted filesystem with ordered data mode. Opts: (null) [25.094327] ADDRCONF(NETDEV_UP): eth0: link is not ready [25.119737] udevd[520]: starting version 175 [25.167086] lp: driver loaded but no devices found [25.215341] fglrx: module license 'Proprietary. (C) 2002 - ATI Technologies, Starnberg, GERMANY' taints kernel. [25.215345] Disabling lock debugging due to kernel taint [25.231924] wmi: Mapper loaded [25.318414] lib80211: common routines for IEEE802.11 drivers [25.318418] lib80211_crypt: registered algorithm 'NULL' [25.331631] [fglrx] Maximum main memory to use for locked dma buffers: 3789 MBytes. [25.332095] [fglrx] vendor: 1002 device: 9552 count: 1 [25.334206] [fglrx] ioport: bar 1, base 0xde00, size: 0x100 [25.334229] pci 0000:01:00.0: PCI INT A -> GSI 16 (level, low) -> IRQ 16 [25.334235] pci 0000:01:00.0: setting latency timer to 64 [25.337109] [fglrx] Kernel PAT support is enabled [25.337140] [fglrx] module loaded - fglrx 8.96.4 [Mar 12 2012] with 1 minors [25.342803] Adding 4189180k swap on /dev/sda7. Priority:-1 extents:1 across:4189180k [25.364031] type=1400 audit(1338241723.027:2): apparmor="STATUS" operation="profile_load" name="/sbin/dhclient" pid=606 comm="apparmor_parser" [25.364491] type=1400 audit(1338241723.031:3): apparmor="STATUS" operation="profile_load" name="/usr/lib/NetworkManager/nm-dhcp-client.action" pid=606 comm="apparmor_parser" [25.364760] type=1400 audit(1338241723.031:4): apparmor="STATUS" operation="profile_load" name="/usr/lib/connman/scripts/dhclient-script" pid=606 comm="apparmor_parser" [25.394328] wl 0000:0c:00.0: PCI INT A -> GSI 17 (level, low) -> IRQ 17 [25.394343] wl 0000:0c:00.0: setting latency timer to 64 [25.415531] acpi device:36: registered as cooling_device2 [25.416688] input: Video Bus as /devices/LNXSYSTM:00/device:00/PNP0A03:00/device:34/LNXVIDEO:00/input/input6 [25.416795] ACPI: Video Device [VID] (multi-head: yes rom: no post: no) [25.416865] [Firmware Bug]: Duplicate ACPI video bus devices for the same VGA controller, please try module parameter "video.allow_duplicates=1"if the current driver doesn't work. [25.425133] lib80211_crypt: registered algorithm 'TKIP' [25.448058] snd_hda_intel 0000:00:1b.0: PCI INT A -> GSI 21 (level, low) -> IRQ 21 [25.448321] snd_hda_intel 0000:00:1b.0: irq 47 for MSI/MSI-X [25.448353] snd_hda_intel 0000:00:1b.0: setting latency timer to 64 [25.738867] eth1: Broadcom BCM4315 802.11 Hybrid Wireless Controller 5.100.82.38 [25.761213] input: HDA Intel Mic as /devices/pci0000:00/0000:00:1b.0/sound/card0/input7 [25.761406] input: HDA Intel Headphone as /devices/pci0000:00/0000:00:1b.0/sound/card0/input8 [25.783432] dcdbas dcdbas: Dell Systems Management Base Driver (version 5.6.0-3.2) [25.908318] EXT4-fs (sda6): re-mounted. Opts: errors=remount-ro [25.928155] input: Dell WMI hotkeys as /devices/virtual/input/input9 [25.960561] udevd[543]: renamed network interface eth1 to eth2 [26.285688] init: failsafe main process (835) killed by TERM signal [26.396426] input: PS/2 Mouse as /devices/platform/i8042/serio2/input/input10 [26.423108] input: AlpsPS/2 ALPS GlidePoint as /devices/platform/i8042/serio2/input/input11 [26.511297] Bluetooth: Core ver 2.16 [26.511383] NET: Registered protocol family 31 [26.511385] Bluetooth: HCI device and connection manager initialized [26.511388] Bluetooth: HCI socket layer initialized [26.511391] Bluetooth: L2CAP socket layer initialized [26.512079] Bluetooth: SCO socket layer initialized [26.530164] Bluetooth: BNEP (Ethernet Emulation) ver 1.3 [26.530168] Bluetooth: BNEP filters: protocol multicast [26.553893] type=1400 audit(1338241724.219:5): apparmor="STATUS" operation="profile_replace" name="/sbin/dhclient" pid=928 comm="apparmor_parser" [26.554860] Bluetooth: RFCOMM TTY layer initialized [26.554866] Bluetooth: RFCOMM socket layer initialized [26.554868] Bluetooth: RFCOMM ver 1.11 [26.557910] type=1400 audit(1338241724.223:6): apparmor="STATUS" operation="profile_load" name="/usr/lib/lightdm/lightdm/lightdm-guest-session-wrapper" pid=927 comm="apparmor_parser" [26.559166] type=1400 audit(1338241724.223:7): apparmor="STATUS" operation="profile_replace" name="/usr/lib/NetworkManager/nm-dhcp-client.action" pid=928 comm="apparmor_parser" [26.559574] type=1400 audit(1338241724.223:8): apparmor="STATUS" operation="profile_replace" name="/usr/lib/connman/scripts/dhclient-script" pid=928 comm="apparmor_parser" [26.575519] type=1400 audit(1338241724.239:9): apparmor="STATUS" operation="profile_load" name="/usr/lib/telepathy/mission-control-5" pid=931 comm="apparmor_parser" [26.581100] type=1400 audit(1338241724.247:10): apparmor="STATUS" operation="profile_load" name="/usr/lib/telepathy/telepathy-*" pid=931 comm="apparmor_parser" [26.582794] type=1400 audit(1338241724.247:11): apparmor="STATUS" operation="profile_load" name="/usr/bin/evince" pid=929 comm="apparmor_parser" [26.605672] ppdev: user-space parallel port driver [27.592475] sky2 0000:09:00.0: eth0: enabling interface [27.604329] ADDRCONF(NETDEV_UP): eth0: link is not ready [27.606962] ADDRCONF(NETDEV_UP): eth0: link is not ready [27.852509] vesafb: mode is 1024x768x32, linelength=4096, pages=0 [27.852513] vesafb: scrolling: redraw [27.852515] vesafb: Truecolor: size=0:8:8:8, shift=0:16:8:0 [27.852523] mtrr: type mismatch for e0000000,400000 old: write-back new: write-combining [27.852527] mtrr: type mismatch for e0000000,200000 old: write-back new: write-combining [27.852531] mtrr: type mismatch for e0000000,100000 old: write-back new: write-combining [27.852534] mtrr: type mismatch for e0000000,80000 old: write-back new: write-combining [27.852538] mtrr: type mismatch for e0000000,40000 old: write-back new: write-combining [27.852541] mtrr: type mismatch for e0000000,20000 old: write-back new: write-combining [27.852544] mtrr: type mismatch for e0000000,10000 old: write-back new: write-combining [27.852548] mtrr: type mismatch for e0000000,8000 old: write-back new: write-combining [27.852551] mtrr: type mismatch for e0000000,4000 old: write-back new: write-combining [27.852554] mtrr: type mismatch for e0000000,2000 old: write-back new: write-combining [27.852558] mtrr: type mismatch for e0000000,1000 old: write-back new: write-combining [27.853154] vesafb: framebuffer at 0xe0000000, mapped to 0xffffc90005580000, using 3072k, total 3072k [27.853405] Console: switching to colour frame buffer device 128x48 [27.853426] fb0: VESA VGA frame buffer device [28.539800] fglrx_pci 0000:01:00.0: irq 48 for MSI/MSI-X [28.540552] [fglrx] Firegl kernel thread PID: 1168 [28.540679] [fglrx] Firegl kernel thread PID: 1169 [28.540789] [fglrx] Firegl kernel thread PID: 1170 [28.540932] [fglrx] IRQ 48 Enabled [29.845620] [fglrx] Gart USWC size:1236 M. [29.845624] [fglrx] Gart cacheable size:489 M. [29.845629] [fglrx] Reserved FB block: Shared offset:0, size:1000000 [29.845632] [fglrx] Reserved FB block: Unshared offset:fc21000, size:3df000 [29.845635] [fglrx] Reserved FB block: Unshared offset:1fffb000, size:5000 [59.700023] eth2: no IPv6 routers present

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  • Stir Trek: Iron Man Edition Recap and Photos

    - by Brian Jackett
    If you’ve noticed my blogging activity has reduced in frequency and technical content lately it’s primarily due to all of the conferences I’ve been attending, speaking at, or planning in the past few months.  This past Friday myself and six other dedicated individuals put on Stir Trek: Iron Man Edition as the culmination of a few months of hard work.  For those unfamiliar, Stir Trek is a web developer conference that was founded last year as an event to showcase content from Microsoft’s MIX conference and end the day with a private showing of the then just-released Star Trek movie.  This year’s conference expanded from 2 to 4 content tracks and upped the number of tickets from 350 to 600.  Even more amazing was the fact that we had 592 people show up day of the event for the lowest drop-off percentage of any conference I’ve been to before.   Nerd Dinner and Swag Bags     The night before Stir Trek: Iron Man Edition we hosted a nerd dinner at the Polaris Shopping mall food court with about 30 in attendance.  Nerd dinners are a great time to meet others passionate about technology and socialize before the whirlwind of the conference hits.  After the nerd dinner 20+ volunteers headed to the conference location and helped us stuff swag bags.  This in and of itself was a monumental task of putting together 600 swag bags with numerous leaflets, sponsor items, and t-shirts.  A big thanks goes out to all who assisted us that night so that we could finish in just under 2 hours instead of taking all night.  My sleep schedule also thanks you. Morning of Stir Trek     After getting a decent amount of sleep I arrived at Marcus Crosswoods theater at 6am to begin setting up for the day.  Myself and Jody Morgan were in charge of registration so we got tables set up, laid out swag bags, and organized our volunteer crew to assist with checking-in attendees.  Despite having 600+ people registration went fairly smoothly and got the day off to a great start.  I especially appreciated the 3+ cups of coffee from Crimson Cup, a local coffee shop.  For any of you that know me you’ll know that I rarely drink coffee except a few times a year when I really need the energy, so that says a lot about how good their coffee is.   Conference Starts     Once registration was completed the day kicked off with Molly Holzschlag keynoting.  Unfortunately Molly suffered from an ear infection and wasn’t able to fly so she had a virtual keynote and a session later in the day.  I was working behind the scenes on various tasks so I was only able to drop in very briefly on the keynote and rest of the morning sessions.  Throughout the day I tried to grab at least 1 or 2 pics of each presenter.  See my album below for the full set of pics.      For lunch we ordered around 150 pizzas from Mellow Mushroom, a local pizza place (notice the theme of supporting local businesses.)  Early on we were concerned about Mellow Mushroom being able to supply that many pizzas and get them delivered (still hot) to the theater, but they did an excellent job day of the event.  I wish I had gotten some pictures of the old school VW van they delivered the pizza in, but I was just a bit busy running around trying to get theaters ready for lunch.  We had attendees from last year who specifically requested that we have Mellow Mushroom supply lunch this year and I’m glad everything worked out being able to use them again.     During the afternoon I was able to attend a few sessions and hear some great content from various speakers.  It was also nice to just sit down and get off my feet for a bit.  After the last sessions the day concluded with a raffle.  There were a few logistical and technical issues that hampered our ability to smoothly conduct the raffle.  To those of you that agree the raffle wasn’t the smoothest experience I would like to say that the Stir Trek planning committee has already begun meeting to discuss ways of improving the conference for next year.  We are also accepting feedback (both positive and negative) at the following link: click here.  If you don’t wish to use the Joind In site you can also email me directly and I’ll be sure to pass along the feedback.   Iron Man 2 Movie     Last but not least, what Stir Trek event would be complete without the feature movie.  This year’s movie was Iron Man 2.  The theater had some really cool props and promotions (see pic below) for the movie.  I really enjoyed Iron Man 2, but I would recommend brushing up on the Iron Man comics and Marvel’s plans for future movies to understand some of the plot elements that come up.  Also make sure you stay through to the end of the movie credits to see a sneak peak of something special, that’s all I’ll say. Conclusion     Again a big thanks goes out to all of the speakers, sponsors, attendees, movie theater staff, volunteers, and everyone else involved in making this event great.  Also big thanks to my fellow Stir Trek planning committee members: Jeff Blankenburg, Matt Casto, Carey Payette, Jody Morgan, Rick Kierner, and Sarah Dutkiewitcz.  I am grateful for everything I learned while helping plan this event and look forward to being involved again next year.  For those interested we are currently targeting Thor as our movie theme for 2011 and then The Avengers for 2012.  These are tentative based on release dates that could shift as we get closer, but for now look solid.   Photos Pics on Facebook (includes tagging)     Stir Trek: Iron Man Edition photos on Facebook Pics on Live site (higher res)      View Full Album         -Frog Out

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  • Implementing an Interceptor Using NHibernate’s Built In Dynamic Proxy Generator

    - by Ricardo Peres
    NHibernate 3.2 came with an included proxy generator, which means there is no longer the need – or the possibility, for that matter – to choose Castle DynamicProxy, LinFu or Spring. This is actually a good thing, because it means one less assembly to deploy. Apparently, this generator was based, at least partially, on LinFu. As there are not many tutorials out there demonstrating it’s usage, here’s one, for demonstrating one of the most requested features: implementing INotifyPropertyChanged. This interceptor, of course, will still feature all of NHibernate’s functionalities that you are used to, such as lazy loading, and such. We will start by implementing an NHibernate interceptor, by inheriting from the base class NHibernate.EmptyInterceptor. This class does not do anything by itself, but it allows us to plug in behavior by overriding some of its methods, in this case, Instantiate: 1: public class NotifyPropertyChangedInterceptor : EmptyInterceptor 2: { 3: private ISession session = null; 4:  5: private static readonly ProxyFactory factory = new ProxyFactory(); 6:  7: public override void SetSession(ISession session) 8: { 9: this.session = session; 10: base.SetSession(session); 11: } 12:  13: public override Object Instantiate(String clazz, EntityMode entityMode, Object id) 14: { 15: Type entityType = Type.GetType(clazz); 16: IProxy proxy = factory.CreateProxy(entityType, new _NotifyPropertyChangedInterceptor(), typeof(INotifyPropertyChanged)) as IProxy; 17: 18: _NotifyPropertyChangedInterceptor interceptor = proxy.Interceptor as _NotifyPropertyChangedInterceptor; 19: interceptor.Proxy = this.session.SessionFactory.GetClassMetadata(entityType).Instantiate(id, entityMode); 20:  21: this.session.SessionFactory.GetClassMetadata(entityType).SetIdentifier(proxy, id, entityMode); 22:  23: return (proxy); 24: } 25: } Then we need a class that implements the NHibernate dynamic proxy behavior, let’s place it inside our interceptor, because it will only need to be used there: 1: class _NotifyPropertyChangedInterceptor : NHibernate.Proxy.DynamicProxy.IInterceptor 2: { 3: private PropertyChangedEventHandler changed = delegate { }; 4:  5: public Object Proxy 6: { 7: get; 8: set;} 9:  10: #region IInterceptor Members 11:  12: public Object Intercept(InvocationInfo info) 13: { 14: Boolean isSetter = info.TargetMethod.Name.StartsWith("set_") == true; 15: Object result = null; 16:  17: if (info.TargetMethod.Name == "add_PropertyChanged") 18: { 19: PropertyChangedEventHandler propertyChangedEventHandler = info.Arguments[0] as PropertyChangedEventHandler; 20: this.changed += propertyChangedEventHandler; 21: } 22: else if (info.TargetMethod.Name == "remove_PropertyChanged") 23: { 24: PropertyChangedEventHandler propertyChangedEventHandler = info.Arguments[0] as PropertyChangedEventHandler; 25: this.changed -= propertyChangedEventHandler; 26: } 27: else 28: { 29: result = info.TargetMethod.Invoke(this.Proxy, info.Arguments); 30: } 31:  32: if (isSetter == true) 33: { 34: String propertyName = info.TargetMethod.Name.Substring("set_".Length); 35: this.changed(this.Proxy, new PropertyChangedEventArgs(propertyName)); 36: } 37:  38: return (result); 39: } 40:  41: #endregion 42: } What this does for every interceptable method (those who are either virtual or from the INotifyPropertyChanged) is: For methods that came from the INotifyPropertyChanged interface, add_PropertyChanged and remove_PropertyChanged (yes, events are methods ), we add an implementation that adds or removes the event handlers to the delegate which we declared as changed; For all the others, we direct them to the place where they are actually implemented, which is the Proxy field; If the call is setting a property, it fires afterwards the PropertyChanged event. In order to use this, we need to add the interceptor to the Configuration before building the ISessionFactory: 1: using (ISessionFactory factory = cfg.SetInterceptor(new NotifyPropertyChangedInterceptor()).BuildSessionFactory()) 2: { 3: using (ISession session = factory.OpenSession()) 4: using (ITransaction tx = session.BeginTransaction()) 5: { 6: Customer customer = session.Get<Customer>(100); //some id 7: INotifyPropertyChanged inpc = customer as INotifyPropertyChanged; 8: inpc.PropertyChanged += delegate(Object sender, PropertyChangedEventArgs e) 9: { 10: //fired when a property changes 11: }; 12: customer.Address = "some other address"; //will raise PropertyChanged 13: customer.RecentOrders.ToList(); //will trigger the lazy loading 14: } 15: } Any problems, questions, do drop me a line!

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  • EHome IR receiver and Ubuntu 13 - any one have this working?

    - by squakie
    I have a "generic" USB IR receiver I purchased off of Ebay to make my life a little easier with XBMC on my Ubuntu box. I am currently running 13.10 and have never tried nor have any knowledge of IR in Ubuntu. I know of lirc, and I know a lot of it is now included in the kernel. My understanding is that lirc in basic terms maps pulses from an remote control to functions - like keyboard or mouse clicks. It is also my understanding that I might still need a driver or something for my device. lsusb shows the device as: Bus 006 Device 003: ID 147a:e016 Formosa Industrial Computing, Inc. eHome Infrared Receiver dmesg shows the following pertaining to the device: [43635.311985] usb 6-2: USB disconnect, device number 2 [43641.344387] usb 6-2: new full-speed USB device number 3 using ohci-pci [43641.543454] usb 6-2: New USB device found, idVendor=147a, idProduct=e016 [43641.543467] usb 6-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3 [43641.543473] usb 6-2: Product: eHome Infrared Transceiver [43641.543478] usb 6-2: Manufacturer: Formosa21 [43641.543483] usb 6-2: SerialNumber: FM000623 [43641.555736] Registered IR keymap rc-rc6-mce [43641.555968] input: Media Center Ed. eHome Infrared Remote Transceiver (147a:e016) as /devices/pci0000:00/0000:00:12.0/usb6/6-2/6-2:1.0/rc/rc2/input15 [43641.556221] rc2: Media Center Ed. eHome Infrared Remote Transceiver (147a:e016) as /devices/pci0000:00/0000:00:12.0/usb6/6-2/6-2:1.0/rc/rc2 [43641.556584] input: MCE IR Keyboard/Mouse (mceusb) as /devices/virtual/input/input16 [43641.557186] rc rc2: lirc_dev: driver ir-lirc-codec (mceusb) registered at minor = 0 [43641.731965] mceusb 6-2:1.0: Registered Formosa21 eHome Infrared Transceiver with mce emulator interface version 1 [43641.731978] mceusb 6-2:1.0: 2 tx ports (0x0 cabled) and 2 rx sensors (0x0 active) (excuse the double spacing, but I had to put in extra cr/lf using "enter" or the entire thing was just one long unreadable string). When I connect the same IR receiver to a Raspberry Pi running OpenELEC/XBMC there is no flashing led unless I press a remote button, and the device works. In Ubuntu, the led is constantly blinking, and nothing happens when I press a remote key. I tried the command line program to test but it never echoes anything back to the terminal window. I believe it must need some sort of driver or something else, but I am completely in the dark on this. If it matters I also have: - Logitech wireless keyboard/mouse USB receiver - Tenda USB wireless adapter And.....I've also noticed some errors now that show in dmesg that seem to somehow related to HDMI if that makes any sense: 46721.144731] HDMI: ELD buf size is 0, force 128 [46721.144749] HDMI: invalid ELD data byte 0 [46721.444025] HDMI: ELD buf size is 0, force 128 [46721.444061] HDMI: invalid ELD data byte 0 [46721.743375] HDMI: ELD buf size is 0, force 128 [46721.743411] HDMI: invalid ELD data byte 0 [46722.043092] HDMI: ELD buf size is 0, force 128 [46722.043118] HDMI: invalid ELD data byte 0 [46722.343086] HDMI: ELD buf size is 0, force 128 [46722.343122] HDMI: invalid ELD data byte 0 [46722.642517] HDMI: ELD buf size is 0, force 128 [46722.642574] HDMI: invalid ELD data byte 0 [46722.942459] HDMI: ELD buf size is 0, force 128 [46722.942485] HDMI: invalid ELD data byte 0 [46723.242103] HDMI: ELD buf size is 0, force 128 [46723.242129] HDMI: invalid ELD data byte 0 [46723.541877] HDMI: ELD buf size is 0, force 128 [46723.541923] HDMI: invalid ELD data byte 0 [58366.651954] HDMI: ELD buf size is 0, force 128 [58366.651980] HDMI: invalid ELD data byte 0 [58366.951523] HDMI: ELD buf size is 0, force 128 [58366.951549] HDMI: invalid ELD data byte 0 [58367.251075] HDMI: ELD buf size is 0, force 128 [58367.251121] HDMI: invalid ELD data byte 0 [58367.550517] HDMI: ELD buf size is 0, force 128 [58367.550563] HDMI: invalid ELD data byte 0 [58367.850219] HDMI: ELD buf size is 0, force 128 [58367.850256] HDMI: invalid ELD data byte 0 [58368.150160] HDMI: ELD buf size is 0, force 128 [58368.150185] HDMI: invalid ELD data byte 0 [58368.449544] HDMI: ELD buf size is 0, force 128 [58368.449570] HDMI: invalid ELD data byte 0 [58368.749583] HDMI: ELD buf size is 0, force 128 [58368.749629] HDMI: invalid ELD data byte 0 [58369.049280] HDMI: ELD buf size is 0, force 128 [58369.049326] HDMI: invalid ELD data byte 0 [58394.706273] HDMI: ELD buf size is 0, force 128 [58394.706300] HDMI: invalid ELD data byte 0 [58394.706350] HDMI: ELD buf size is 0, force 128 [58394.706367] HDMI: invalid ELD data byte 0 [58395.003032] HDMI: ELD buf size is 0, force 128 [58395.003058] HDMI: invalid ELD data byte 0 [58395.302680] HDMI: ELD buf size is 0, force 128 [58395.302705] HDMI: invalid ELD data byte 0 [58395.602442] HDMI: ELD buf size is 0, force 128 [58395.602477] HDMI: invalid ELD data byte 0 [58395.902143] HDMI: ELD buf size is 0, force 128 [58395.902179] HDMI: invalid ELD data byte 0 [58396.201839] HDMI: ELD buf size is 0, force 128 [58396.201875] HDMI: invalid ELD data byte 0 [58396.501538] HDMI: ELD buf size is 0, force 128 [58396.501574] HDMI: invalid ELD data byte 0 [58396.801232] HDMI: ELD buf size is 0, force 128 [58396.801268] HDMI: invalid ELD data byte 0 [58397.100583] HDMI: ELD buf size is 0, force 128 [58397.100627] HDMI: invalid ELD data byte 0 [63095.766042] systemd-hostnamed[8875]: Warning: nss-myhostname is not installed. Changing the local hostname might make it unresolveable. Please install nss-myhostname! dave@davepc:~$ EDIT: Maybe another way to look at this would be what does Ubuntu do or not do that OpenELEC does or doesn't do (on Raspberry Pi) such that it works in OpenELEC but not in Ubuntu?

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  • Big Data – Buzz Words: What is Hadoop – Day 6 of 21

    - by Pinal Dave
    In yesterday’s blog post we learned what is NoSQL. In this article we will take a quick look at one of the four most important buzz words which goes around Big Data – Hadoop. What is Hadoop? Apache Hadoop is an open-source, free and Java based software framework offers a powerful distributed platform to store and manage Big Data. It is licensed under an Apache V2 license. It runs applications on large clusters of commodity hardware and it processes thousands of terabytes of data on thousands of the nodes. Hadoop is inspired from Google’s MapReduce and Google File System (GFS) papers. The major advantage of Hadoop framework is that it provides reliability and high availability. What are the core components of Hadoop? There are two major components of the Hadoop framework and both fo them does two of the important task for it. Hadoop MapReduce is the method to split a larger data problem into smaller chunk and distribute it to many different commodity servers. Each server have their own set of resources and they have processed them locally. Once the commodity server has processed the data they send it back collectively to main server. This is effectively a process where we process large data effectively and efficiently. (We will understand this in tomorrow’s blog post). Hadoop Distributed File System (HDFS) is a virtual file system. There is a big difference between any other file system and Hadoop. When we move a file on HDFS, it is automatically split into many small pieces. These small chunks of the file are replicated and stored on other servers (usually 3) for the fault tolerance or high availability. (We will understand this in the day after tomorrow’s blog post). Besides above two core components Hadoop project also contains following modules as well. Hadoop Common: Common utilities for the other Hadoop modules Hadoop Yarn: A framework for job scheduling and cluster resource management There are a few other projects (like Pig, Hive) related to above Hadoop as well which we will gradually explore in later blog posts. A Multi-node Hadoop Cluster Architecture Now let us quickly see the architecture of the a multi-node Hadoop cluster. A small Hadoop cluster includes a single master node and multiple worker or slave node. As discussed earlier, the entire cluster contains two layers. One of the layer of MapReduce Layer and another is of HDFC Layer. Each of these layer have its own relevant component. The master node consists of a JobTracker, TaskTracker, NameNode and DataNode. A slave or worker node consists of a DataNode and TaskTracker. It is also possible that slave node or worker node is only data or compute node. The matter of the fact that is the key feature of the Hadoop. In this introductory blog post we will stop here while describing the architecture of Hadoop. In a future blog post of this 31 day series we will explore various components of Hadoop Architecture in Detail. Why Use Hadoop? There are many advantages of using Hadoop. Let me quickly list them over here: Robust and Scalable – We can add new nodes as needed as well modify them. Affordable and Cost Effective – We do not need any special hardware for running Hadoop. We can just use commodity server. Adaptive and Flexible – Hadoop is built keeping in mind that it will handle structured and unstructured data. Highly Available and Fault Tolerant – When a node fails, the Hadoop framework automatically fails over to another node. Why Hadoop is named as Hadoop? In year 2005 Hadoop was created by Doug Cutting and Mike Cafarella while working at Yahoo. Doug Cutting named Hadoop after his son’s toy elephant. Tomorrow In tomorrow’s blog post we will discuss Buzz Word – MapReduce. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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  • Searching for the Perfect Developer&rsquo;s Laptop.

    - by mbcrump
    I have been in the market for a new computer for several months. I set out with a budget of around $1200. I knew up front that the machine would be used for developing applications and maybe some light gaming. I kept switching between buying a laptop or a desktop but the laptop won because: With a Laptop, I can carry it everywhere and with a desktop I can’t. I searched for about 2 weeks and narrowed it down to a list of must-have’s : i7 Processor (I wasn’t going to settle for an i5 or AMD. I wanted a true Quad-core machine, not 2 dual-core fused together). 15.6” monitor SSD 128GB or Larger. – It’s almost 2011 and I don’t want an old standard HDD in this machine. 8GB of DDR3 Ram. – The more the better, right? 1GB Video Card (Prefer NVidia) – I might want to play games with this. HDMI Port – Almost a standard on new Machines. This would be used when I am on the road and want to stream Netflix to the HDTV in the Hotel room. Webcam Built-in – This would be to video chat with the wife and kids if I am on the road. 6-Cell Battery. – I’ve read that an i7 in a laptop really kills the battery. A 6-cell or 9-cell is even better. That is a pretty long list for a budget of around $1200. I searched around the internet and could not buy this machine prebuilt for under $1200. That was even with coupons and my company’s 10% Dell discount. The only way that I would get a machine like this was to buy a prebuilt and replace parts. I chose the  Lenovo Y560 on Newegg to start as my base. Below is a top-down picture of it.   Part 1: The Hardware The Specs for this machine: Color :  GrayOperating System : Windows 7 Home Premium 64-bitCPU Type : Intel Core i7-740QM(1.73GHz)Screen : 15.6" WXGAMemory Size : 4GB DDR3Hard Disk : 500GBOptical Drive : DVD±R/RWGraphics Card : ATI Mobility Radeon HD 5730Video Memory : 1GBCommunication : Gigabit LAN and WLANCard slot : 1 x Express Card/34Battery Life : Up to 3.5 hoursDimensions : 15.20" x 10.00" x 0.80" - 1.30"Weight : 5.95 lbs. This computer met most of the requirements above except that it didn’t come with an SSD or have 8GB of DDR3 Memory. So, I needed to start shopping except this time for an SSD. I asked around on twitter and other hardware forums and everyone pointed me to the Crucial C300 SSD. After checking prices of the drive, it was going to cost an extra $275 bucks and I was going from a spacious 500GB drive to 128GB. After watching some of the SSD videos on YouTube I started feeling better. Below is a pic of the Crucial C300 SSD. The second thing that I needed to upgrade was the RAM. It came with 4GB of DDR3 RAM, but it was slow. I decided to buy the Crucial 8GB (4GB x 2) Kit from Newegg. This RAM cost an extra $120 and had a CAS Latency of 7. In the end this machine delivered everything that I wanted and it cost around $1300. You are probably saying, well your budget was $1200. I have spare parts that I’m planning on selling on eBay or Anandtech.  =) If you are interested then shoot me an email and I will give you a great deal mbcrump[at]gmail[dot]com. 500GB Laptop 7200RPM HDD 4GB of DDR3 RAM (2GB x 2) faceVision HD 720p Camera – Unopened In the end my Windows Experience Rating of the SSD was 7.7 and the CPU 7.1. The max that you can get is a 7.9. Part 2: The Software I’m very lucky that I get a lot of software for free. When choosing a laptop, the OS really doesn’t matter because I would never keep the bloatware pre-installed or Windows 7 Home Premium on my main development machine. Matter of fact, as soon as I got the laptop, I immediately took out the old HDD without booting into it. After I got the SSD into the machine, I installed Windows 7 Ultimate 64-Bit. The BIOS was out of date, so I updated that to the latest version and started downloading drivers off of Lenovo’s site. I had to download the Wireless Networking Drivers to a USB-Key before I could get my machine on my wireless network. I also discovered that if the date on your computer is off then you cannot join the Windows 7 Homegroup until you fix it. I’m aware that most people like peeking into what programs other software developers use and I went ahead and listed my “essentials” of a fresh build. I am a big Silverlight guy, so naturally some of the software listed below is specific to Silverlight. You should also check out my master list of Tools and Utilities for the .NET Developer. See a killer app that I’m missing? Feel free to leave it in the comments below. My Software Essential List. CPU-Z Dropbox Everything Search Tool Expression Encoder Update Expression Studio 4 Ultimate Foxit Reader Google Chrome Infragistics NetAdvantage Ultimate Edition Keepass Microsoft Office Professional Plus 2010 Microsoft Security Essentials 2  Mindscape Silverlight Elements Notepad 2 (with shell extension) Precode Code Snippet Manager RealVNC Reflector ReSharper v5.1.1753.4 Silverlight 4 Toolkit Silverlight Spy Snagit 10 SyncFusion Reporting Controls for Silverlight Telerik Silverlight RadControls TweetDeck Virtual Clone Drive Visual Studio 2010 Feature Pack 2 Visual Studio 2010 Ultimate VS KB2403277 Update to get Feature Pack 2 to work. Windows 7 Ultimate 64-Bit Windows Live Essentials 2011 Windows Live Writer Backup. Windows Phone Development Tools That is pretty much it, I have a new laptop and am happy with the purchase. If you have any questions then feel free to leave a comment below.  Subscribe to my feed

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  • ASP.NET Web Forms Extensibility: Control Adapters

    - by Ricardo Peres
    All ASP.NET controls from version 2.0 can be associated with a control adapter. A control adapter is a class that inherits from ControlAdapter and it has the chance to interact with the control(s) it is targeting so as to change some of its properties or alter its output. I talked about control adapters before and they really a cool feature. The ControlAdapter class exposes virtual methods for some well known lifecycle events, OnInit, OnLoad, OnPreRender and OnUnload that closely match their Control counterparts, but are fired before them. Because the control adapter has a reference to its target Control, it can cast it to its concrete class and do something with it before its lifecycle events are actually fired. The adapter is also notified before the control is rendered (BeginRender), after their children are renderes (RenderChildren) and after itself is rendered (Render): this way the adapter can modify the control’s output. Control adapters may be specified for any class inheriting from Control, including abstract classes, web server controls and even pages. You can, for example, specify a control adapter for the WebControl and UserControl classes, but, curiously, not for Control itself. When specifying a control adapter for a page, it must inherit from PageAdapter instead of ControlAdapter. The adapter for a control, if specified, can be found on the protected Adapter property, and for a page, on the PageAdapter property. The first use of control adapters that came to my attention was for changing the output of standard ASP.NET web controls so that they were more based on CSS and less on HTML tables: it was the CSS Friendly Control Adapters project, now available at http://code.google.com/p/aspnetcontroladapters/. They are interesting because you specify them in one location and they apply anywhere a control of the target type is created. Mind you, it applies to controls declared on markup as well as controls created by code with the new operator. So, how do you use control adapters? The most usual way is through a browser definition file. In it, you specify a set of control adapters and their target controls, for a given browser. This browser definition file is a XML file with extension .Browser, and can either be global (%WINDIR%\Microsoft.NET\Framework64\vXXXX\Config\Browsers) or local to the web application, in which case, it must be placed inside the App_Browsers folder at the root of the web site. It looks like this: 1: <browsers> 2: <browser refID="Default"> 3: <controlAdapters> 4: <adapter controlType="System.Web.UI.WebControls.TextBox" adapterType="MyNamespace.TextBoxAdapter, MyAssembly" /> 5: </controlAdapters> 6: </browser> 7: </browsers> A browser definition file targets a specific browser, so you can have different definitions for Chrome, IE, Firefox, Opera, as well as for specific version of each of those (like IE8, Firefox3). Alternatively, if you set the target to Default, it will apply to all. The reason to pick a specific browser and version might be, for example, in order to circumvent some limitation present in that specific version, so that on markup you don’t need to be concerned with that. Another option is through the the current Browser object of the request: 1: this.Context.Request.Browser.Adapters.Add(typeof(TextBox).FullName, typeof(TextBoxAdapter).FullName); This must go very early on the page lifecycle, for example, on the OnPreInit event, or even on Application_Start. You have to specify the full class name for both the target control and the adapter. Of course, you have to do this for every request, because it won’t be persisted. As an example, you may know that the classic TextBox control renders an HTML input tag if its TextMode is set to SingleLine and a textarea if set to MultiLine. Because the textarea has no notion of maximum length, unlike the input, something must be done in order to enforce this. Here’s a simple suggestion: 1: public class TextBoxControlAdapter : ControlAdapter 2: { 3: protected TextBox Target 4: { 5: get 6: { 7: return (this.Control as TextBox); 8: } 9: } 10:  11: protected override void OnLoad(EventArgs e) 12: { 13: if ((this.Target.MaxLength > 0) && (this.Target.TextMode == TextBoxMode.MultiLine)) 14: { 15: if (this.Target.Page.ClientScript.IsClientScriptBlockRegistered("TextBox_KeyUp") == false) 16: { 17: if (this.Target.Page.ClientScript.IsClientScriptBlockRegistered(this.Target.Page.GetType(), "TextBox_KeyUp") == false) 18: { 19: String script = String.Concat("function TextBox_KeyUp(sender) { if (sender.value.length > ", this.Target.MaxLength, ") { sender.value = sender.value.substr(0, ", this.Target.MaxLength, "); } }\n"); 20:  21: this.Target.Page.ClientScript.RegisterClientScriptBlock(this.Target.Page.GetType(), "TextBox_KeyUp", script, true); 22: } 23:  24: this.Target.Attributes["onkeyup"] = "TextBox_KeyUp(this)"; 25: } 26: } 27: 28: base.OnLoad(e); 29: } 30: } What it does is, for every TextBox control, if it is set for multi line and has a defined maximum length, it injects some JavaScript that will filter out any content that exceeds this maximum length. This will occur for any TextBox that you may have on your site, or any class that inherits from it. You can use any of the previous options to register this adapter. Stay tuned for more ASP.NET Web Forms extensibility tips!

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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