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• Oracle Partner Store (OPS) New Enhancements

  - by Kristin Rose

  Effective June 29th, Oracle Partner Store (OPS) will release the enhancements listed below to improve your overall ordering experience. v Online Transactional Oracle Master Agreement (Online TOMA) The Online TOMA enables end users to execute a transactional end user license agreement with Oracle. The new Online TOMA in OPS will replace the need for you to obtain a signed hard copy of the TOMA from the end user. You will now initiate the Online TOMA via OPS. Navigation: OPS Home > Order Tools > Online TOMA Query > Request Online TOMA> End User Contact, click “Select for TOMA” > Select Language > Submit (an automated email is sent immediately to the requestor and the end user) Ø The Online TOMA can also be initiated from the ‘My OPS’ tab. Under the Online TOMA Query section partners can track Online TOMA request details submitted to end users. The status of the Online TOMA request and the OMA Key generated (once Ts&Cs of the Online TOMA are accepted by an end user) are also displayed in this table. There is also the ability to resend pending Online TOMA requests by clicking ‘Resend’. Navigation: OPS Home > Order Tools > Online TOMA Query For more details on the Transactional OMA, please click here. v Convert Deals to Carts The partner deal registration system within OPS will now allow you to convert approved deals into carts with a simple click of a button. VADs can use Deal to Cart on all of their partners' registrations, regardless of whether they submitted on their partner's behalf, or the partner submitted themselves. Navigation: Login > Deal Registrations > Deal Registration List > Open the approved deal > Click Deal Reg ID number link to open > Click on 'Create Cart' link You can locate your newly created cart in the Saved Carts section of OPS. Links are also available from within an open deal or from the Deal Registration List. Click on the cart number to proceed. v Partner Opportunity Management: Deal Registration on OPS now allows you to see updated information on your opportunities from Oracle’s Fusion CRM opportunity management system.  Key fields such as close date, sales stage, products and status can be viewed by clicking the opportunity ID associated with the deal registration.  This new feature allows you to see regular updates to your opportunities after registrations are approved.  Through ongoing communication with Oracle Channel Managers and Sales Reps, you can ensure that Oracle has the latest information on your active registered deals. v Product Recommendations: When adding products to the Deal Registrations tab, OPS will now show additional products that you can try to include to maximize your sale and rebate. v Advanced Customer Support(ACS) Services Note: This will be available from July 9th. Initiate the purchase of the complete stack (HW/SW/Services) online with one single OPS order. More ACS services now supported online with exception of Start-Up Pack: · New SW installation services for Standard Configurations & stand alone System Software. · New Pre-production & Go-live services for Standard & Engineered Systems · New SW configuration & Platinum Pre-Production & Go-Live services for Engineered Systems · New Travel & Expenses Estimate included · New Partner & VAD volume discount supported v Software as a Service (SaaS) for Independent Software Vendors (ISVs): Oracle SaaS ISVs can now use OPS to submit their monthly usage reports to Oracle within 20 days after the end of every month. Navigation: OPS Home > Cart > Transaction Type: Partner SaaS for ISV’s > Add Eligible Products > Check out v Existing Approvals: In an effort to reduce the processing time of discount approvals, we have added a new section in the Request Approval page for you to communicate pre-existing approvals without having to attach the DAT. Just enter the Approval ID and submit your request. In case of existing software approvals, you will be required to submit the DAT with the Contact Information section filled out. v Additional data for Shipping Box Labels and Packing Slips OPS now has additional fields in the Shipping Notes section for you to add PO details. This will help you easily identify shipments as they arrive. Partners will have an End User PO field, whereas VADs will have VAR and End User PO fields. v Shipping Notes on OPS Hardware delivery Shipping Notes will now have multiple options to better suit your requirements. v Reminders for Royalty Reporting Partners: If you have not submitted your royalty report online, OPS will now send an automated alert to remind you. v Order Tracker Changes: · Order Tracker will now have a deal reg flag (Yes/No). You can now clearly distinguish between orders that have registered opportunities. · All lines of the order will be visible in the order details list. v Changes in Terminology · You will notice textual changes on some of our labels and messages relating to approval requests. “Discount Requests” has been replaced with “Approval Requests” to cater to some of our other offerings. · First Line Support (FLS) transaction type has been renamed to Support Provider Partner (SPP). OPS Support For more details on these enhancements, please request a training here. For assistance on the Oracle Partner Store, please contact the OPS support team in your region. NAMER: [email protected] LAD: [email protected] EMEA : [email protected] APAC: [email protected] Japan: [email protected] You can even call us on our Hotline! Find your local number here.     Thank you, Oracle Partner Store Support Team      

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• Apprentice Boot Camp in South Africa (Part 1)

  - by Tim Koekkoek

  By Maximilian Michel (DE), Jorge Garnacho (ES), Daniel Maull (UK), Adam Griffiths (UK), Guillermo De Las Nieves (ES), Catriona McGill (UK), Ed Dunlop (UK) The Boot Camp in South Africa was an amazing experience for all of us. The minute we landed, we were made to feel at home from our host Patrick Fitzgerald. The whole family who run the Guest House were also very friendly and always keen to help us. Since we had people from South Africa to show us all the amazing sights and their traditional ways to live their lives, the two weeks were very enjoyable for all of us and we came much closer together as a group. You can read this in the following parts of this report. Enjoy! The first group of Apprentices in Oracle (from left to right): Maximilian Michel (DE), Jorge Garnacho (ES), Daniel Maull (UK), Adam Griffiths (UK), Guillermo De Las Nieves (ES), Catriona McGill (UK), Ed Dunlop (UK) The Training Well, it’s time to talk about the main purpose of our trip to South Africa: the training. Two weeks, two courses. Servers and Storage. Two weeks to learn as much as possible and get the certificate. First week: Eben Pretorius with Servers Boot Camp. Learning about: • Machines: T1000, T2000, T3, T4, M series; • How to connect to the machines: serial and network connections; • Levels of software: ALOM, ILOM, OBP and of course the operating system, Solaris Combined with the practical part (screwdriver in one hand, and antistatic wristband on the other) makes quite a lot of stuff! But fortunately, Eben was able to tell us about everything without making our brains explode. For the second week: Storage Boot Camp with Deon Van Vuuren. Taking a look at the content: • Storage machines; • Connectors and protocols: SCSi, SAS, SATA Fiber Channel. Again, huge amounts of information, but Deon definitely did a great job and helped us learn it all. At the end, there was just one question left. Were we able to pass the exam and get the certificate? Well, what can we say? Just take a closer look at the picture above and make your conclusions! Our lovely Oracle office in Woodmead (near Johannesburg) We are all very proud to receive certification in “Server and Storage Support Fundamentals” together with our trainer Deon Van Vuuren. In summary, in case that you don't remember any of the above, the allies for a field engineer are: • System Handbook • EIS-DVD • A proper toolkit With these tools by our side, we’ll be unbeatable!  In the next article later this week, you can find part 2 of our experiences!

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• Checking who is connected to your server, with PowerShell.

  - by Fatherjack

  There are many occasions when, as a DBA, you want to see who is connected to your SQL Server, along with how they are connecting and what sort of activities they are carrying out. I’m going to look at a couple of ways of getting this information and compare the effort required and the results achieved of each. SQL Server comes with a couple of stored procedures to help with this sort of task – sp_who and its undocumented counterpart sp_who2. There is also the pumped up version of these called sp_whoisactive, written by Adam Machanic which does way more than these procedures. I wholly recommend you try it out if you don’t already know how it works. When it comes to serious interrogation of your SQL Server activity then it is absolutely indispensable. Anyway, back to the point of this blog, we are going to look at getting the information from sp_who2 for a remote server. I wrote this Powershell script a week or so ago and was quietly happy with it for a while. I’m relatively new to Powershell so forgive both my rather low threshold for entertainment and the fact that something so simple is a moderate achievement for me. $Server = 'SERVERNAME' $SMOServer = New-Object Microsoft.SQLServer.Management.SMO.Server $Server # connection and query stuff         $ConnectionStr = "Server=$Server;Database=Master;Integrated Security=True" $Query = "EXEC sp_who2" $Connection = new-object system.Data.SQLClient.SQLConnection $Table = new-object "System.Data.DataTable" $Connection.connectionstring = $ConnectionStr try{ $Connection.open() $Command = $Connection.CreateCommand() $Command.commandtext = $Query $result = $Command.ExecuteReader() $Table.Load($result) } catch{ # Show error $error[0] | format-list -Force } $Title = "Data access processes (" + $Table.Rows.Count + ")" $Table | Out-GridView -Title $Title $Connection.close() So this is pretty straightforward, create an SMO object that represents our chosen server, define a connection to the database and a table object for the results when we get them, execute our query over the connection, load the results into our table object and then, if everything is error free display these results to the PowerShell grid viewer. The query simply gets the results of ‘EXEC sp_who2′ for us. Depending on how many connections there are will influence how long the query runs. The grid viewer lets me sort and search the results so it can be a pretty handy way to locate troublesome connections. Like I say, I was quite pleased with this, it seems a pretty simple script and was working well for me, I have added a few parameters to control the output and give me more specific details but then I see a script that uses the $SMOServer object itself to provide the process information and saves having to define the connection object and query specifications. $Server = 'SERVERNAME' $SMOServer = New-Object Microsoft.SQLServer.Management.SMO.Server $Server $Processes = $SMOServer.EnumProcesses() $Title = "SMO processes (" + $Processes.Rows.Count + ")" $Processes | Out-GridView -Title $Title Create the SMO object of our server and then call the EnumProcesses method to get all the process information from the server. Staggeringly simple! The results are a little different though. Some columns are the same and we can see the same basic information so my first thought was to which runs faster – so that I can get my results more quickly and also so that I place less stress on my server(s). PowerShell comes with a great way of testing this – the Measure-Command function. All you have to do is wrap your piece of code in Measure-Command {[your code here]} and it will spit out the time taken to execute the code. So, I placed both of the above methods of getting SQL Server process connections in two Measure-Command wrappers and pressed F5! The Powershell console goes blank for a while as the code is executed internally when Measure-Command is used but the grid viewer windows appear and the console shows this. You can take the output from Measure-Command and format it for easier reading but in a simple comparison like this we can simply cross refer the TotalMilliseconds values from the two result sets to see how the two methods performed. The query execution method (running EXEC sp_who2 ) is the first set of timings and the SMO EnumProcesses is the second. I have run these on a variety of servers and while the results vary from execution to execution I have never seen the SMO version slower than the other. The difference has varied and the time for both has ranged from sub-second as we see above to almost 5 seconds on other systems. This difference, I would suggest is partly due to the cost overhead of having to construct the data connection and so on where as the SMO EnumProcesses method has the connection to the server already in place and just needs to call back the process information. There is also the difference in the data sets to consider. Let’s take a look at what we get and where the two methods differ Query execution method (sp_who2) SMO EnumProcesses Description - Urn What looks like an XML or JSON representation of the server name and the process ID SPID Spid The process ID Status Status The status of the process Login Login The login name of the user executing the command HostName Host The name of the computer where the  process originated BlkBy BlockingSpid The SPID of a process that is blocking this one DBName Database The database that this process is connected to Command Command The type of command that is executing CPUTime Cpu The CPU activity related to this process DiskIO - The Disk IO activity related to this process LastBatch - The time the last batch was executed from this process. ProgramName Program The application that is facilitating the process connection to the SQL Server. SPID1 - In my experience this is always the same value as SPID. REQUESTID - In my experience this is always 0 - Name In my experience this is always the same value as SPID and so could be seen as analogous to SPID1 from sp_who2 - MemUsage An indication of the memory used by this process but I don’t know what it is measured in (bytes, Kb, Mb…) - IsSystem True or False depending on whether the process is internal to the SQL Server instance or has been created by an external connection requesting data. - ExecutionContextID In my experience this is always 0 so could be analogous to REQUESTID from sp_who2. Please note, these are my own very brief descriptions of these columns, detail can be found from MSDN for columns in the sp_who results here http://msdn.microsoft.com/en-GB/library/ms174313.aspx. Where the columns are common then I would use that description, in other cases then the information returned is purely for interpretation by the reader. Rather annoyingly both result sets have useful information that the other doesn’t. sp_who2 returns Disk IO and LastBatch information which is really useful but the SMO processes method give you IsSystem and MemUsage which have their place in fault diagnosis methods too. So which is better? On reflection I think I prefer to use the sp_who2 method primarily but knowing that the SMO Enumprocesses method is there when I need it is really useful and I’m sure I’ll use it regularly. I’m OK with the fact that it is the slower method because Measure-Command has shown me how close it is to the other option and that it really isn’t a large enough margin to matter.

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• 7 Good Reasons to Upgrade E-Business Suite to the cloud

  - by Lisa Schwartz

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} As promised here is blog Part 2: Why Upgrade to Oracle E-Business Suite 12 in the cloud? 7 Good Reasons to Upgrade to E-Business Suite 12 in the Cloud: 1)   Take advantage of new and improved features: from global sub-ledger accounting to mobile access for supply chain management to built-in extensions for information search and discovery. If you haven’t checked out the latest features yet, there are over 1000 EBS 12 enhancements. 2) Plan now to address any ongoing Oracle Support considerations and regulatory compliance requirements. EBS Release 11 support is ending soon. Based upon that information alone, you should have an EBS upgrade strategy and planning well underway. 3) Customizations got you worried? Expedite your next Oracle E-Business Suite upgrade – have Oracle identify all customizations, reduce un-needed customizations (EBS 12 has built-in many of your customizations) and during the upgrade keep all necessary customizations to run your business. 4) Migrating EBS to the cloud allows parallel migration and testing. Therefore no extra hardware purchases for the testing and upgrade. Business disruption is minimized. And, by moving to the cloud, this provides for smoother future upgrades that are based on your own timeline. 5) Oracle Experts will upgrade and run your EBS applications for you in the cloud. Free your IT resources to develop new services and work on projects that are critical to business innovation and competitiveness. Your IT resources will not be inundated with upgrade tasks!      6) Reallocate precious IT dollars to other projects, eliminate CapEx costs. 7) Oracle minimizes business risk by having enterprise class cloud services under stringent SLAs designed to run your business applications for you such as: a. Enterprise grade infrastructure b. World-class security and identity management c. Best practices in regulatory compliance: from classified federal gov’t standards, to healthcare HIPPA standards to meeting Financial Services requirements (PCI DSS) Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} 7 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Next Step: To help you upgrade and get to the cloud in the shortest period of  time, Oracle has a program called Oracle Upgrade Factory for Oracle E-Business Suite 12. It offers a unique approach, seamlessly bundling Managed Cloud Services and Oracle Consulting Services together for an entire Oracle E-Business Suite upgrade and migration to a managed private  cloud. Read the Oracle Upgrade Factory Solution Brief here. Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• how to convert avi (xvid) to mkv or mp4 (h264)

  - by bcsteeve

  Very noob when it comes to video. I'm trying to make sense of what I"m finding via Google... but its mostly Greek to me. I have a bunch of Avi files that won't play in my WD TV Play box. Mediainfo tells me they are xvid. Specs for the box show that should be fine... but digging through forums says its hit-and-miss. So I'd like to try converting them to h264 encoded MKV or mp4 files. I gather avconv is the tool, but reading the manual just has me really really confused. I tried the very basic example of: avconv -i file.avi -c copy file.mp4 it took less than 4 seconds. And it worked... sort of. It "played" in that something came up on the screen... but there was horrible artifacting and scenes would just sort of melt into each other. I want to preserve quality if possible. I'm not concerned about file size. I'm not terribly concerned with the time it takes either, provided I can do them in a batch. Can someone familiar with the process please give me a command with the options? Thank you for your help. I'm posting the mediainfo in case it helps: General Complete name : \\SERVER\Video\Public\test.avi Format : AVI Format/Info : Audio Video Interleave File size : 189 MiB Duration : 11mn 18s Overall bit rate : 2 335 Kbps Writing application : Lavf52.32.0 Video ID : 0 Format : MPEG-4 Visual Format profile : Advanced Simple@L5 Format settings, BVOP : 2 Format settings, QPel : No Format settings, GMC : No warppoints Format settings, Matrix : Default (H.263) Muxing mode : Packed bitstream Codec ID : XVID Codec ID/Hint : XviD Duration : 11mn 18s Bit rate : 2 129 Kbps Width : 720 pixels Height : 480 pixels Display aspect ratio : 16:9 Frame rate : 29.970 fps Standard : NTSC Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Compression mode : Lossy Bits/(Pixel*Frame) : 0.206 Stream size : 172 MiB (91%) Writing library : XviD 1.2.1 (UTC 2008-12-04) Audio ID : 1 Format : MPEG Audio Format version : Version 1 Format profile : Layer 3 Mode : Joint stereo Mode extension : MS Stereo Codec ID : 55 Codec ID/Hint : MP3 Duration : 11mn 18s Bit rate mode : Constant Bit rate : 192 Kbps Channel(s) : 2 channels Sampling rate : 48.0 KHz Compression mode : Lossy Stream size : 15.5 MiB (8%) Alignment : Aligned on interleaves Interleave, duration : 24 ms (0.72 video frame)

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• Solita Oy Achieves Oracle PartnerNetwork Specialization

  - by michaela.seika(at)oracle.com

  Helsinki, February 2, 2011 - Solita Oy, a member of the Oracle® PartnerNetwork (OPN), is the first Finnish enterprise to achieve OPN Specialized status for customer-specific systems integration and software solutions.To achieve a Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, Solita Oy has been recognized by Oracle for its expertise in customer-specific systems integration and software solutions, achieved through competency development and demonstrated by the company's business results and proven success in implementing customer projects. "Solita and Oracle have cooperated for a long time, and we have been an Oracle partner for many years. We believe that the renewed partner program and the new partnership level that we have achieved will open up new opportunities for a closer collaboration with Oracle. Our increased focus on systems integration solutions and the stepping up of our specialized knowledge of SOA will enable us to provide even better solutions for our customers," said Jari Niska, Chief Executive Officer, Solita Oy. "Solita has shown trust and belief in Oracle's technology and in the business opportunities arising with it. They have contributed to building our cooperation in a consistent and systematic way. Achieving a Specialized status in our partner program is a natural further step in our close and committed cooperation. It strengthens our trust in our ability to be able to increase both turnover and profitability together," said Juha Kaskirinne, Alliances and Channel Leader, Oracle Finland Oy.  About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners or connect with the Oracle Partner community at OPN on Twitter, OPN on Facebook, OPN on LinkedIn, and OPN on YouTube. About Solita Oy Solita Oy is a Finnish company dedicated to developing demanding information system solutions and IT professional services. Solita's customers include prominent Finnish companies and public organizations. Solita's turnover in 2010 was about 17 million euros. The company was founded in 1996 and has over 170 employees. Further information: www.solita.fiFurther information Jari Niska, CEO, Solita Oy, tel. +358 40 524 6400, [email protected] Kaskirinne, A&C Leader Finland, Oracle Finland Oy, tel. +358 40 506 3592, [email protected]

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• Five hours of Task Flow Overview Recordings Available

  - by Frank Nimphius

  In addition to the ADF Controller task flow documentation in Oracle Fusion Middleware Fusion Developer's Guide for Oracle Application Development Framework 11g Release 1 http://download.oracle.com/docs/cd/E21764_01/web.1111/b31974/partpage3.htm#BABHIIAI The ADF Insider website … http://www.oracle.com/technetwork/developer-tools/adf/learnmore/adfinsider-093342.html … hosts five online videos that explain how to build and work with ADF Controller task flows in Oracle ADF. ADF Task Flow - Overview (Part 1) This 90 minute recording introduces the concept of ADF unbounded and bounded task flows, as well as other ADF Controller features. The session starts with an overview of unbounded task flows, bounded task flows and the different activities that exist for developers to build complex application flows. Exception handling and the Train navigation model is also covered in this first part of a two part series. By example of developing a sample application, the recording guides viewers through building unbounded and bounded task flows. This session is continued in a second part. http://download.oracle.com/otn_hosted_doc/jdeveloper/11gdemos/taskflow-overview-p1/taskflow-overview-p1.html ADF Task Flow - Overview (Part 2) This 75 minute session continues where part 1 ended and completes the sample application that guides viewers through different aspects of unbounded and bounded task flow development. In this recording, memory scopes, save for later, task flow opening in dialogs and remote task flow calls are explained and demonstrated. If you are new to ADF Task Flow, then it is recommended to first watch part 1 of this series to be able to follow the explanation guided by the sample application. http://download.oracle.com/otn_hosted_doc/jdeveloper/11gdemos/taskflow-overview-p2/taskflow-overview-p2.html ADF Region Interaction - An Overview This session covers most of the options that exist for communicating between regions. It briefly discusses what it takes to build regions from bounded task flows before going into details using slides and samples. The following interaction is explained: contextual events, queue action in region, input parameters and PPR, drag and drop, shared Data Controls, parent action and region navigation listener. http://download.oracle.com/otn_hosted_doc/jdeveloper/11gdemos/adf-region-interaction/adf-region-interaction.html ADF Region Interaction - Contextual Events Contextual event is used as a communication channel between a parent view and its contained regions, as well as between regions. By example, this session explains how to set up contextual events, how to define producers and event listeners and how to define the payload message. http://download.oracle.com/otn_hosted_doc/jdeveloper/11gdemos/AdfInsiderContextualEvents/AdfInsiderContextualEvents.html

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• The value of money

  - by ambreesh

  A dictionary definition of money is "any circulating medium of exchange, including coins, paper money, anddemand deposits". If you ask an economist for a definition of money, you will be introduced to terms like M1, M2, M3, all of which denote tangible assets - currency, and anything that is liquid enough to be used as currency; checks, stamps and now mobile minutes being examples. The macroeconomic theory of money is fascinating - the effect of money supply on exchange rates and interest rates, the concept of the "money multiplier" (if I deposit $10 into a bank, the bank will likely loan $8 of it to someone else, who will then give it to someone else in exchange for goods and services, who will then likely deposit it again, which will result in the bank loaning it again and so on - making that $10 of money supply worth a lot more ($10+$8+$x+...)).  But all this depends on money supply - in other words, money that is printed by the mint. The Treasury Department spends a lot of time figuring out how much money to print, there is lot being written on QE2 now-a-days, which is intended to increase the money supply. Money is used to purchase goods and services, and yes it is saved too but that is so one can purchase goods and services later. Completely unrelated, there is a sea change occurring in the web world, dominated by, I believe, Facebook. With 500M active users and growing, FB has the ability to introduce a "money supply" which is completely unrelated to today's "money". Using today's money, a FB user can buy a certain number of FB$s, and then use the FB$s within FB to purchase goods and services - with the money multiplier kicking in. I remember talking with a colleague about this a few years ago, the true way to monetize the web is to introduce an alternative system to the existing, and FB has the ability to do just that. There is enough momentum, enough mass for FB to start to monetize its user base. And completely screw up the economists at the Treasury, not to mention disintermediating the banks completely. The only other ubiquitous asset is mobile minutes. People exchanging mobile minutes for tangible goods and services happens today, the big difference however is the demographic. While Safaricom offers this ability in Kenya today, FB has the 15-40 year middle class user as their user. And the next generation is growing up with FB as a standard channel for communicating with their peers. Virtual flowers when going in for the kill? If your target is an avid FB user, why not? It certainly is a lot more green - no pun intended!

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• Preventing Users From Copying Text From and Pasting It Into TextBoxes

  Many websites that support user accounts require users to enter an email address as part of the registration process. This email address is then used as the primary communication channel with the user. For instance, if the user forgets her password a new one can be generated and emailed to the address on file. But what if, when registering, a user enters an incorrect email address? Perhaps the user meant to enter [email protected], but accidentally transposed the first two letters, entering [email protected]. How can such typos be prevented? The only foolproof way to ensure that the user's entered email address is valid is to send them a validation email upon registering that includes a link that, when visited, activates their account. (This technique is discussed in detail in Examining ASP.NET's Membership, Roles, and Profile - Part 11.) The downside to using a validation email is that it adds one more step to the registration process, which will cause some people to bail out on the registration process. A simpler approach to lessening email entry errors is to have the user enter their email address twice, just like how most registration forms prompt users to enter their password twice. In fact, you may have seen registration pages that do just this. However, when I encounter such a registration page I usually avoid entering the email address twice, but instead enter it once and then copy and paste it from the first textbox into the second. This behavior circumvents the purpose of the two textboxes - any typo entered into the first textbox will be copied into the second. Using a bit of JavaScript it is possible to prevent most users from copying text from one textbox and pasting it into another, thereby requiring the user to type their email address into both textboxes. This article shows how to disable cut and paste between textboxes on a web page using the free jQuery library. Read on to learn more! Read More >Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Get to Know a Candidate (2 of 25): Merlin Miller&ndash;American Third Position Party

  - by Brian Lanham

  DISCLAIMER: This is not a post about “Romney” or “Obama”. This is not a post for whom I am voting. Information sourced for Wikipedia. Meet Merlin Miller of American Third Position Party In addition to being American Third Position Party nominee, Miller is an independent film maker.  He is a graduate of West Point and has commanded two units in the United States Army.  After military service he worked as an industrial engineering manager for Michelin Tire.  He learned about film making by earning an MFA from the University of Southern California. Mr. Miller is on the ballot in: CO, NJ, and TN. In the 2000’s, Miller began taking an increasingly paleoconservative political stance.  He claimed that Hollywood “ surreptitiously seeks to destroy our European-American heritage and our Christian-based traditional values, and replace them with values that debase these traditional values and elevate minorities as paragons of virtue and wisdom....Today’s motion pictures, in concert with other forms of mass media entertainment, are the greatest enemies to the well-being of our progeny and the future of our country.” Miller states that he "doesn't like" interracial marriage; however, he does not support outlawing interracial marriage, either.  Miller has denied being anti-Semitic, instead claiming that he merely opposes "favoritism" granted to Jews in the film industry.  He also opposes illegal immigration and what he refers to as "wide open borders" in the United States. The American Third Position Party (A3P) is a third positionist American political party which promotes white supremacy.  It was officially launched in January 2010 (although in November 2009 it filed papers to get on a ballot in California) partially to channel the right-wing populist resentment engendered by the financial crisis of 2007–2010 and the policies of the Obama administration and defines its principal mission as representing the political interests of white Americans. The party takes a strong stand against immigration and globalization, and strongly supports an anti-interventionist foreign policy. Although the party does not support labor unions, they do strongly support the labor rights of the American working class on a platform of placing American workers first over illegal immigrant workers and banning of overseas corporate relocation of American industry and technology Third Position or Third Alternative refers to a revolutionary nationalist political position that emphasizes its opposition to both communism and capitalism. Advocates of Third Position politics typically present themselves as "beyond left and right", instead claiming to syncretize radical ideas from both ends of the political spectrum Learn more about Merlin Miller and American Third Position Party on Wikipedia.

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• Principles of an extensible data proxy

  - by Wesley

  There is a growing industry now with more than 30 companies playing in the Backend-As-A-Service (BaaS) market. The principle is simple: give companies a secure way of exposing data housed on premises and behind the firewall publicly. This can include database data, as well as Legacy PC data through established connectors; SAP for example provides a connector for transacting with their legacy systems. Early attempts were fixed providers for specific systems like SAP, IBM or Oracle, but the new breed is extensible, allowing Channel Partners and Consultants to build robust integration applications that can consume whatever data sources the client wants to expose. I just happen to be close to finishing a Cloud Based HTML5 application platform that provides robust integration services, and I would like to break ground on an extensible data proxy to complete the system. From what I can gather, I need to provide either an installable web service of some kind, or a Cloud service which the client can configure with VPN for interactions. Then I can build in connectors, which can be activated with a service account, and expose those transactions via web services of some kind (JSON, SOAP, etc). I can also provide a framework that allows people to build in their own connectors, and use some kind of schema to hook those connectors into the proxy. The end result is some kind of public facing web service that could securely be consumed by applications to show data through HTML5 on any device. My gut is, this isn't as hard as it sounds. Almost all of the 30+ companies (With more popping up almost weekly) have all come into existence in the last 18 months or so, which tells me either the root technology, or the skillset to create the technology is in abundance right now. Where should I start on this? Are there some open source projects I can leverage? A specific group of developers I can hire? I'm confident someone here can set me on the right path and save me some time. You don't see this many companies spring up this rapidly if they are all starting from scratch with proprietary technology. The Register: WTF is BaaS One Minute Video from Kony on their BaaS

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• Wireless Broadcom 4313 not working on Ubuntu 12.04

  - by user88568

  It seems a lot of people are having this problem, but none of the posted solutions have worked for me so far. My driver is installed and activated, I have tried removing and re-adding the network, and various other fixes. No networks were picked up on my first boot, the next day wireless worked fine, and since then it does not detect networks, and when I manually try to connect, it repeatedly asks for the password and does not connect. Here's my info: 03:00.0 Network controller: Broadcom Corporation BCM4313 802.11b/g/n Wireless LAN Controller (rev 01) Subsystem: Dell Inspiron M5010 / XPS 8300 Flags: bus master, fast devsel, latency 0, IRQ 17 Memory at f0500000 (64-bit, non-prefetchable) [size=16K] Capabilities: [40] Power Management version 3 Capabilities: [58] Vendor Specific Information: Len=78 Capabilities: [48] MSI: Enable- Count=1/1 Maskable- 64bit+ Capabilities: [d0] Express Endpoint, MSI 00 Capabilities: [100] Advanced Error Reporting Capabilities: [13c] Virtual Channel Capabilities: [160] Device Serial Number 00-00-a1-ff-ff-f3-70-f1 Capabilities: [16c] Power Budgeting Kernel driver in use: wl Kernel modules: wl, bcma, brcmsmac root@michelle-laptop:/home/michelle# ifconfig eth0 Link encap:Ethernet HWaddr 70:f1:a1:f3:ba:ab inet6 addr: fe80::72f1:a1ff:fef3:baab/64 Scope:Link UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:29 TX packets:0 errors:30 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B) Interrupt:17 eth1 Link encap:Ethernet HWaddr f0:4d:a2:53:83:7a UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B) Interrupt:43 lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:104 errors:0 dropped:0 overruns:0 frame:0 TX packets:104 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:8000 (8.0 KB) TX bytes:8000 (8.0 KB) root@michelle-laptop:/home/michelle# lsmod Module Size Used by dm_crypt 22528 0 snd_hda_codec_hdmi 31775 1 snd_hda_codec_realtek 174313 1 snd_hda_intel 32765 5 snd_hda_codec 109562 3 snd_hda_codec_hdmi,snd_hda_codec_realtek,snd_hda_intel snd_hwdep 13276 1 snd_hda_codec snd_pcm 80845 4 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec snd_seq_midi 13132 0 snd_rawmidi 25424 1 snd_seq_midi snd_seq_midi_event 14475 1 snd_seq_midi snd_seq 51567 2 snd_seq_midi,snd_seq_midi_event parport_pc 32114 0 ppdev 12849 0 binfmt_misc 17292 1 lib80211_crypt_tkip 17275 0 bnep 17830 2 rfcomm 38139 0 snd_timer 28931 2 snd_pcm,snd_seq snd_seq_device 14172 3 snd_seq_midi,snd_rawmidi,snd_seq joydev 17393 0 wl 2646601 0 snd 62064 19 snd_hda_codec_hdmi,snd_hda_codec_realtek,snd_hda_intel,snd_hda_codec,snd_hwdep,snd_pcm,snd_rawmidi,snd_seq,snd_timer,snd_seq_device soundcore 14635 1 snd btusb 17912 0 bluetooth 158438 11 bnep,rfcomm,btusb uvcvideo 67203 0 videodev 86588 1 uvcvideo snd_page_alloc 14108 2 snd_hda_intel,snd_pcm lib80211 14040 2 lib80211_crypt_tkip,wl intel_ips 17822 0 psmouse 72919 0 serio_raw 13027 0 mei 36570 0 dell_laptop 17767 0 dell_wmi 12601 0 dcdbas 14098 1 dell_laptop sparse_keymap 13658 1 dell_wmi mac_hid 13077 0 lp 17455 0 parport 40930 3 parport_pc,ppdev,lp usbhid 41906 0 hid 77367 1 usbhid wmi 18744 1 dell_wmi i915 414817 3 atl1c 36718 0 drm_kms_helper 45466 1 i915 drm 197692 4 i915,drm_kms_helper i2c_algo_bit 13199 1 i915 video 19068 1 i915 root@michelle-laptop:/home/michelle# iwlist scan lo Interface doesn't support scanning. eth1 Interface doesn't support scanning. eth0 No scan results root@michelle-laptop:/home/michelle# rfkill list 0: dell-wifi: Wireless LAN Soft blocked: no Hard blocked: no 1: dell-bluetooth: Bluetooth Soft blocked: yes Hard blocked: no 3: brcmwl-0: Wireless LAN Soft blocked: no Hard blocked: no Obviously I don't know what I'm doing. I'd appreciate any help! Thanks!

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• Height Map Mapping to "Chunked" Quadrilateralized Spherical Cube

  - by user3684950

  I have been working on a procedural spherical terrain generator for a few months which has a quadtree LOD system. The system splits the six faces of a quadrilateralized spherical cube into smaller "quads" or "patches" as the player approaches those faces. What I can't figure out is how to generate height maps for these patches. To generate the heights I am using a 3D ridged multi fractals algorithm. For now I can only displace the vertices of the patches directly using the output from the ridged multi fractals. I don't understand how I generate height maps that allow the vertices of a terrain patch to be mapped to pixels in the height map. The only thing I can think of is taking each vertex in a patch, plug that into the RMF and take that position and translate into u,v coordinates then determine the pixel position directly from the u,v coordinates and determine the grayscale color based on the height. I feel as if this is the right approach but there are a few other things that may further complicate my problem. First of all I intend to use "height maps" with a pixel resolution of 192x192 while the vertex "resolution" of each terrain patch is only 16x16 - meaning that I don't have any vertices to sample for the RMF for most of the pixels. The main reason the height map resolution is higher so that I can use it to generate a normal map (otherwise the height maps serve little purpose as I can just directly displace vertices as I currently am). I am pretty much following this paper very closely. This is, essentially, the part I am having trouble with. Using the cube-to-sphere mapping and the ridged multifractal algorithm previously described, a normalized height value ([0, 1]) is calculated. Using this height value, the terrain position is calculated and stored in the first three channels of the positionmap (RGB) – this will be used to calculate the normalmap. The fourth channel (A) is used to store the height value itself, to be used in the heightmap. The steps in the first sentence are my primary problem. I don't understand how the pixel positions correspond to positions on the sphere and what positions are sampled for the RMF to generate the pixels if only vertices cannot be used.

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• Map and fill texture using PBO (OpenGL 3.3)

  - by NtscCobalt

  I'm learning OpenGL 3.3 trying to do the following (as it is done in D3D)... Create Texture of Width, Height, Pixel Format Map texture memory Loop write pixels Unmap texture memory Set Texture Render Right now though it renders as if the entire texture is black. I can't find a reliable source for information on how to do this though. Almost every tutorial I've found just uses glTexSubImage2D and passes a pointer to memory. Here is basically what my code does... (In this case it is generating an 1-byte Alpha Only texture but it is rendering it as the red channel for debugging) GLuint pixelBufferID; glGenBuffers(1, &pixelBufferID); glBindBuffer(GL_PIXEL_UNPACK_BUFFER, pixelBufferID); glBufferData(GL_PIXEL_UNPACK_BUFFER, 512 * 512 * 1, nullptr, GL_STREAM_DRAW); glBindBuffer(GL_PIXEL_UNPACK_BUFFER, 0); GLuint textureID; glGenTextures(1, &textureID); glBindTexture(GL_TEXTURE_2D, textureID); glTexImage2D(GL_TEXTURE_2D, 0, GL_R8, 512, 512, 0, GL_RED, GL_UNSIGNED_BYTE, nullptr); glBindTexture(GL_TEXTURE_2D, 0); glBindTexture(GL_TEXTURE_2D, textureID); glBindBuffer(GL_PIXEL_UNPACK_BUFFER, pixelBufferID); void *Memory = glMapBuffer(GL_PIXEL_UNPACK_BUFFER, GL_WRITE_ONLY); // Memory copied here, I know this is valid because it is the same loop as in my working D3D version glUnmapBuffer(GL_PIXEL_UNPACK_BUFFER); glBindBuffer(GL_PIXEL_UNPACK_BUFFER, 0); And then here is the render loop. // This chunk left in for completeness glUseProgram(glProgramId); glBindVertexArray(glVertexArrayId); glBindBuffer(GL_ARRAY_BUFFER, glVertexBufferId); glEnableVertexAttribArray(0); glVertexAttribPointer(0, 3, GL_FLOAT, GL_FALSE, 20, 0); glVertexAttribPointer(0, 2, GL_FLOAT, GL_FALSE, 20, 12); GLuint transformLocationID = glGetUniformLocation(3, 'transform'); glUniformMatrix4fv(transformLocationID , 1, true, somematrix) // Not sure if this is all I need to do glBindTexture(GL_TEXTURE_2D, pTex->glTextureId); GLuint textureLocationID = glGetUniformLocation(glProgramId, "texture"); glUniform1i(textureLocationID, 0); glDrawArrays(GL_TRIANGLES, Offset*3, Triangles*3); Vertex Shader #version 330 core in vec3 Position; in vec2 TexCoords; out vec2 TexOut; uniform mat4 transform; void main() { TexOut = TexCoords; gl_Position = vec4(Position, 1.0) * transform; } Pixel Shader #version 330 core uniform sampler2D texture; in vec2 TexCoords; out vec4 fragColor; void main() { // Output color fragColor.r = texture2D(texture, TexCoords).r; fragColor.g = 0.0f; fragColor.b = 0.0f; fragColor.a = 1.0; }

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• Oracle Partner Day 2012: Neue Geschäftschancen warten auf Sie!

  - by A&C Redaktion

  Wie gut kennen Sie die Neuerungen der Oracle "One Red Stack"-Unternehmensstrategie? In Zukunft werden Sie, als unser Partner, das gesamte Oracle Produktportfolio – Software, Hardware und Applications – verkaufen können! Ihr Profit: die neue Vielfalt. Toppen Sie Ihre Marktpräsenz! Erschließen Sie sich neue Märkte, neue Kundengruppen. Potenzieren Sie Ihren Erfolg in Zukunft! Maximize your Potential – das ist Ihr Stichwort für das Geschäftsjahr und unser Motto für den Oracle Partner Day am 29. Oktober 2012 in der Commerzbank Arena in Frankfurt. Erleben Sie in unseren Breakout Sessions, wo das Vertriebs-Plus für Sie liegt. Was Ihr Kunde wissen muss. Und wo Sie überzeugen können. Alle parallel laufenden Breakout Sessions werden wiederholt, damit Sie in jedem Fall daran teilnehmen können. Konzentriert auf Erfolg: das neue Oracle Alliances & Channel-Konzept Wir liefern Ihnen die entscheidenden Argumente für Kunden, die auf Nachhaltigkeit und Investitionssicherheit setzen. Für Sie, wenn Sie in Zukunft mehr erreichen wollen! Für alle, die Partner Excellence aus einer Hand anbieten können. Erfahren Sie die Produktneuheiten von der Oracle Open World (OOW) in San Francisco (30. September bis 4. Oktober 2012) aus erster Hand. In der Expert- und Partner Service-Zone finden Sie Antworten zu allen Themenschwerpunkten. Nutzen Sie dazu das neue Speed-Dating-Format, um schnell den richtigen Ansprechpartner für Ihre Fragen zu Vertrieb und Produkten zu finden. Machen Sie den Test. Wir zahlen die Testgebühr! Nutzen Sie die Gelegenheit, sich direkt zum OPN Implementation Specialist zu akkreditieren! Melden Sie sich jetzt an zum offiziellen Implementierungstest beim Testcenter Pearson Vue vor Ort beim Oracle Partner Day. Wählen Sie Ihre Fachbereiche Fusion Middleware, Applications, Hardware, Datenbank und gehen Sie als Implementierungsspezialist nach Hause. Kommen Sie zum Oracle Partner Day 2012 – aktives Partner Networking, Management Kontakte und Expertenwissen inklusive! Sichern Sie sich jetzt einen der begehrten Plätze und Ihre Teilnahme – auch am Test! Die Teilnahme ist für Sie als Oracle Partner selbstverständlich kostenfrei. Hier finden Sie weitere Informationen zum Oracle Partner Day und den Link zur Registrierung. Wir freuen uns auf Sie! Ihr Christian Werner Senior Director Alliances & Channels Germany P.S.: Direkt nach dem Oracle Partner Day findet der Oracle Day für Endkunden statt. Sie als Partner können gerne an dieser Veranstaltung gemeinsam mit Ihren Kunden teilnehmen, die Plätze sind limitiert. Hier finden Sie weitere Infos zum Oracle Day.

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• Oracle Partner Day 2012: Neue Geschäftschancen warten auf Sie!

  - by A&C Redaktion

  Wie gut kennen Sie die Neuerungen der Oracle "One Red Stack"-Unternehmensstrategie? In Zukunft werden Sie, als unser Partner, das gesamte Oracle Produktportfolio – Software, Hardware und Applications – verkaufen können! Ihr Profit: die neue Vielfalt. Toppen Sie Ihre Marktpräsenz! Erschließen Sie sich neue Märkte, neue Kundengruppen. Potenzieren Sie Ihren Erfolg in Zukunft! Maximize your Potential – das ist Ihr Stichwort für das Geschäftsjahr und unser Motto für den Oracle Partner Day am 29. Oktober 2012 in der Commerzbank Arena in Frankfurt. Erleben Sie in unseren Breakout Sessions, wo das Vertriebs-Plus für Sie liegt. Was Ihr Kunde wissen muss. Und wo Sie überzeugen können. Alle parallel laufenden Breakout Sessions werden wiederholt, damit Sie in jedem Fall daran teilnehmen können. Konzentriert auf Erfolg: das neue Oracle Alliances & Channel-Konzept Wir liefern Ihnen die entscheidenden Argumente für Kunden, die auf Nachhaltigkeit und Investitionssicherheit setzen. Für Sie, wenn Sie in Zukunft mehr erreichen wollen! Für alle, die Partner Excellence aus einer Hand anbieten können. Erfahren Sie die Produktneuheiten von der Oracle Open World (OOW) in San Francisco (30. September bis 4. Oktober 2012) aus erster Hand. In der Expert- und Partner Service-Zone finden Sie Antworten zu allen Themenschwerpunkten. Nutzen Sie dazu das neue Speed-Dating-Format, um schnell den richtigen Ansprechpartner für Ihre Fragen zu Vertrieb und Produkten zu finden. Machen Sie den Test. Wir zahlen die Testgebühr! Nutzen Sie die Gelegenheit, sich direkt zum OPN Implementation Specialist zu akkreditieren! Melden Sie sich jetzt an zum offiziellen Implementierungstest beim Testcenter Pearson Vue vor Ort beim Oracle Partner Day. Wählen Sie Ihre Fachbereiche Fusion Middleware, Applications, Hardware, Datenbank und gehen Sie als Implementierungsspezialist nach Hause. Kommen Sie zum Oracle Partner Day 2012 – aktives Partner Networking, Management Kontakte und Expertenwissen inklusive! Sichern Sie sich jetzt einen der begehrten Plätze und Ihre Teilnahme – auch am Test! Die Teilnahme ist für Sie als Oracle Partner selbstverständlich kostenfrei. Hier finden Sie weitere Informationen zum Oracle Partner Day und den Link zur Registrierung. Wir freuen uns auf Sie! Ihr Christian Werner Senior Director Alliances & Channels Germany P.S.: Direkt nach dem Oracle Partner Day findet der Oracle Day für Endkunden statt. Sie als Partner können gerne an dieser Veranstaltung gemeinsam mit Ihren Kunden teilnehmen, die Plätze sind limitiert. Hier finden Sie weitere Infos zum Oracle Day.

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• Purple Cows, Copernicus, and Shampoo – Lessons in Customer Experience

  - by Christina McKeon

  What makes a great customer experience? And, why should you or your organization care? These are the questions that set the stage for the Oracle Customer Experience Summit, which kicked off yesterday in San Francisco. Day 1: The first day was filled with demos and insights from customer experience experts and Oracle customers sharing what it takes to deliver great customer experiences. Author Seth Godin delivered an entertaining presentation that included an in-depth exploration of the always-connected, always-sharing experience revolution that we are witnessing and yes, talked about the purple cow. It turns out that customer experience is your way to be the purple cow. Before everyone headed out to see Pearl Jam and Kings of Leon at the Oracle customer appreciation event, the day wrapped up with a discussion around building a customer-centric culture. Where do you start? Whom does it involve? What are some pitfalls to avoid? Day 2: The second day addressed the details behind all the questions brought up at the end of Day 1. Before you start on a customer experience initiative, Paul Hagen noted that you must understand you will forge a path similar to Copernicus. You will be proposing ideas and approaches that challenge current thinking in your organization. Just as Copernicus' heliocentric theory started a scientific revolution, your customer-centric efforts will start an experience revolution. If you think customer experience is like a traditional marketing approach, think again. It’s not about controlling your customers and leading them where you want them to go. It might sound like heresy to some, but your customers are already in control, whether or not your company realizes and acknowledges it. And, to survive and thrive, you'll have to focus on customers by thinking outside-in and working towards a brand that is better and more authentic. We learned how Vail Resorts takes this customer-centric approach. Employees must experience the mountain themselves and understand the experience from the guest’s standpoint. This has created a culture where employees do things for guests that are not expected. We also learned a valuable lesson in designing and innovating customer-centered experiences from Kerry Bodine. First you make the thing, and then you make the thing right. In this case, the thing is customer experience. Getting customer experience right means iterative prototyping and testing of your ideas. This is where shampoo comes in—think lather, rinse, repeat. Be prepared to keep repeating until the customer experience is right. Many of these sessions will be posted to YouTube in the coming weeks so be sure to subscribe to our CX channel.

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• Oracle Excellence Awards 2012

  - by A&C Redaktion

  Spezialisierte Partner können sich ab sofort bis 29. Juni als „Specialized Partner of the Year“ bewerben. Damit honoriert Oracle diejenigen OPN Partner in EMEA, die sich mithilfe der Spezialisierung besonders ausgezeichnet haben, sei es durch einen hohen Mehrwert für deren Endkunden oder innovativen Lösungen und Services. Voraussetzung für eine Bewerbung ist mindestens eine abgeschlossene Spezialisierung in diesen sieben Kategorien: Specialized Partner of the Year: Database Specialized Partner of the Year: Applications Specialized Partner of the Year: Middleware Specialized Partner of the Year: Industry Specialized Partner of the Year: Oracle Accelerate Specialized Partner of the Year: Servers and Storage Systems Specialized Partner of the Year: Oracle on Oracle Der Gewinner eines “Specialized Partner of the Year” EMEA Awards erhält 5.000 US-Dollar MDF und vielfältige Möglichkeiten, sich in Szene zu setzen. Wie auch im letzten Jahr wird der Award wieder auf der Oracle OpenWorld in San Francisco überreicht. Interviews, Videos, Werbung, Berichte im Oracle Magazine und ein kostenloser Konferenzpass sind natürlich inklusive. Wie immer, gilt die Bewerbung für den EMEA-Award gleichzeitig als Bewerbung für den deutschen Partner-Award 2012, der auf dem Oracle Partner Day (im Herbst nach der OpenWorld) verliehen wird. Normal 0 21 false false false DE X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Die Nominierung Ihres erfolgreichen Projektes muss diesmal hier auf Englisch eingereicht werden, da eine internationale Jury entscheidet. Beschreiben Sie Ihr Projekt so ausführlich wie möglich, damit sich die Juroren ein gutes Bild Ihrer Leistungen und Services machen können. Wenn Sie hierbei Unterstützung benötigen, fragen Sie einfach Ihren Channel Manager. Denn: Je aussagekräftiger Ihre Unterlagen sind, desto höher ist Ihre Chance zu gewinnen! Alle Informationen zu den diesjährigen Awards finden Sie auf der Oracle Excellence Awards Website. Wir drücken Ihnen die Daumen!

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• Oracle Excellence Awards 2012

  - by A&C Redaktion

  Spezialisierte Partner können sich ab sofort bis 29. Juni als „Specialized Partner of the Year“ bewerben. Damit honoriert Oracle diejenigen OPN Partner in EMEA, die sich mithilfe der Spezialisierung besonders ausgezeichnet haben, sei es durch einen hohen Mehrwert für deren Endkunden oder innovativen Lösungen und Services. Voraussetzung für eine Bewerbung ist mindestens eine abgeschlossene Spezialisierung in diesen sieben Kategorien: Specialized Partner of the Year: Database Specialized Partner of the Year: Applications Specialized Partner of the Year: Middleware Specialized Partner of the Year: Industry Specialized Partner of the Year: Oracle Accelerate Specialized Partner of the Year: Servers and Storage Systems Specialized Partner of the Year: Oracle on Oracle Der Gewinner eines “Specialized Partner of the Year” EMEA Awards erhält 5.000 US-Dollar MDF und vielfältige Möglichkeiten, sich in Szene zu setzen. Wie auch im letzten Jahr wird der Award wieder auf der Oracle OpenWorld in San Francisco überreicht. Interviews, Videos, Werbung, Berichte im Oracle Magazine und ein kostenloser Konferenzpass sind natürlich inklusive. Wie immer, gilt die Bewerbung für den EMEA-Award gleichzeitig als Bewerbung für den deutschen Partner-Award 2012, der auf dem Oracle Partner Day (im Herbst nach der OpenWorld) verliehen wird. Normal 0 21 false false false DE X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Die Nominierung Ihres erfolgreichen Projektes muss diesmal hier auf Englisch eingereicht werden, da eine internationale Jury entscheidet. Beschreiben Sie Ihr Projekt so ausführlich wie möglich, damit sich die Juroren ein gutes Bild Ihrer Leistungen und Services machen können. Wenn Sie hierbei Unterstützung benötigen, fragen Sie einfach Ihren Channel Manager. Denn: Je aussagekräftiger Ihre Unterlagen sind, desto höher ist Ihre Chance zu gewinnen! Alle Informationen zu den diesjährigen Awards finden Sie auf der Oracle Excellence Awards Website. Wir drücken Ihnen die Daumen!

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• Best Practices - which domain types should be used to run applications

  - by jsavit

  This post is one of a series of "best practices" notes for Oracle VM Server for SPARC (formerly named Logical Domains) One question that frequently comes up is "which types of domain should I use to run applications?" There used to be a simple answer in most cases: "only run applications in guest domains", but enhancements to T-series servers, Oracle VM Server for SPARC and the advent of SPARC SuperCluster have made this question more interesting and worth qualifying differently. This article reviews the relevant concepts and provides suggestions on where to deploy applications in a logical domains environment. Review: division of labor and types of domain Oracle VM Server for SPARC offloads many functions from the hypervisor to domains (also called virtual machines). This is a modern alternative to using a "thick" hypervisor that provides all virtualization functions, as in traditional VM designs, This permits a simpler hypervisor design, which enhances reliability, and security. It also reduces single points of failure by assigning responsibilities to multiple system components, which further improves reliability and security. In this architecture, management and I/O functionality are provided within domains. Oracle VM Server for SPARC does this by defining the following types of domain, each with their own roles: Control domain - management control point for the server, used to configure domains and manage resources. It is the first domain to boot on a power-up, is an I/O domain, and is usually a service domain as well. I/O domain - has been assigned physical I/O devices: a PCIe root complex, a PCI device, or a SR-IOV (single-root I/O Virtualization) function. It has native performance and functionality for the devices it owns, unmediated by any virtualization layer. Service domain - provides virtual network and disk devices to guest domains. Guest domain - a domain whose devices are all virtual rather than physical: virtual network and disk devices provided by one or more service domains. In common practice, this is where applications are run. Typical deployment A service domain is generally also an I/O domain: otherwise it wouldn't have access to physical device "backends" to offer to its clients. Similarly, an I/O domain is also typically a service domain in order to leverage the available PCI busses. Control domains must be I/O domains, because they boot up first on the server and require physical I/O. It's typical for the control domain to also be a service domain too so it doesn't "waste" the I/O resources it uses. A simple configuration consists of a control domain, which is also the one I/O and service domain, and some number of guest domains using virtual I/O. In production, customers typically use multiple domains with I/O and service roles to eliminate single points of failure: guest domains have virtual disk and virtual devices provisioned from more than one service domain, so failure of a service domain or I/O path or device doesn't result in an application outage. This is also used for "rolling upgrades" in which service domains are upgraded one at a time while their guests continue to operate without disruption. (It should be noted that resiliency to I/O device failures can also be provided by the single control domain, using multi-path I/O) In this type of deployment, control, I/O, and service domains are used for virtualization infrastructure, while applications run in guest domains. Changing application deployment patterns The above model has been widely and successfully used, but more configuration options are available now. Servers got bigger than the original T2000 class machines with 2 I/O busses, so there is more I/O capacity that can be used for applications. Increased T-series server capacity made it attractive to run more vertical applications, such as databases, with higher resource requirements than the "light" applications originally seen. This made it attractive to run applications in I/O domains so they could get bare-metal native I/O performance. This is leveraged by the SPARC SuperCluster engineered system, announced a year ago at Oracle OpenWorld. In SPARC SuperCluster, I/O domains are used for high performance applications, with native I/O performance for disk and network and optimized access to the Infiniband fabric. Another technical enhancement is the introduction of Direct I/O (DIO) and Single Root I/O Virtualization (SR-IOV), which make it possible to give domains direct connections and native I/O performance for selected I/O devices. A domain with either a DIO or SR-IOV device is an I/O domain. In summary: not all I/O domains own PCI complexes, and there are increasingly more I/O domains that are not service domains. They use their I/O connectivity for performance for their own applications. However, there are some limitations and considerations: at this time, a domain using physical I/O cannot be live-migrated to another server. There is also a need to plan for security and introducing unneeded dependencies: if an I/O domain is also a service domain providing virtual I/O go guests, it has the ability to affect the correct operation of its client guest domains. This is even more relevant for the control domain. where the ldm has to be protected from unauthorized (or even mistaken) use that would affect other domains. As a general rule, running applications in the service domain or the control domain should be avoided. To recap: Guest domains with virtual I/O still provide the greatest operational flexibility, including features like live migration. I/O domains can be used for applications with high performance requirements. This is used to great effect in SPARC SuperCluster and in general T4 deployments. Direct I/O (DIO) and Single Root I/O Virtualization (SR-IOV) make this more attractive by giving direct I/O access to more domains. Service domains should in general not be used for applications, because compromised security in the domain, or an outage, can affect other domains that depend on it. This concern can be mitigated by providing guests' their virtual I/O from more than one service domain, so an interruption of service in the service domain does not cause an application outage. The control domain should in general not be used to run applications, for the same reason. SPARC SuperCluster use the control domain for applications, but it is an exception: it's not a general purpose environment; it's an engineered system with specifically configured applications and optimization for optimal performance. These are recommended "best practices" based on conversations with a number of Oracle architects. Keep in mind that "one size does not fit all", so you should evaluate these practices in the context of your own requirements. Summary Higher capacity T-series servers have made it more attractive to use them for applications with high resource requirements. New deployment models permit native I/O performance for demanding applications by running them in I/O domains with direct access to their devices. This is leveraged in SPARC SuperCluster, and can be leveraged in T-series servers to provision high-performance applications running in domains. Carefully planned, this can be used to provide higher performance for critical applications.

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• TalkTalk Business Succeeds with Engaging Conversations on an Eloqua platform

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 “Everybody from online, CRM and data, channel management, communications, and content had to pull together to deliver one campaign and Eloqua was the glue that held it all together.” says Paul Higgins, Marketing Director, TalkTalk Business (UK, telco) in this 2'23 video. Challenges Nurturing multiple sales channels with very diverse customers. Generating leads qualified to a very high standard. Engaging a fatigued and apathetic target audience. Positioning the brand as industry thought leaders. Solutions “What’s Your Business Grade?” campaign Eloqua automated email nurture strategy Eloqua Partner Network – Stein IAS Results ROI of 20:1. 40% uplift in sales opportunities in the smaller end with a 25% reduction in costs. 20–25% increase in sales qualified leads for mid-market, corporate, and enterprise customer sets. Open rate highs of 61.84% and click to open highs of 15.97%. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Retail in New York - a walk down 5th Avenue

  - by sarah.taylor(at)oracle.com

  It's the week of the NRF Big Show and all eyes in the retail industry are on New York. The Big Apple is famous for Big Retail -with a proliferation of incredibly iconic stores. The environment is exciting and familiar even to people visiting this small island for the first time. Most of us have travelled down Fifth Avenue watching movies and TV even if we have never set foot on American soil. I find it one of the most exciting retail cities in the world and I am thrilled this year to be here with so many of Oracle's International retail customers who are joining us for the Retail Exchange. The Oracle program brings retailers from all over the planet together to share ideas and be inspired by New York retail and the NRF event. The show celebrates its 100th year in 2011 and New York itself has been recognized globally as the capital of innovative retail for just as long.  Fifth Avenue is where many global brands have placed their flagship stores, and businesses are in constant competition to set themselves apart from their competitors - both in the store and from the street.  These flag ship retail destinations present what today's customers are finding most exciting and delightful about retail. For the tourist market, they may only visit these stores once, but the impression that a trip to a flagship store leaves with a customer can last a lifetime.  One of the stores that is currently turning heads on Fifth Avenue is Hollister, sister brand to Abercrombie and Fitch, which has filled its shop front with a massive live video (and audio) feed of surfers on the beach in California.  To complete the effect, they also have troughs of water in front of the video screens to bring the sea to the street.  And this isn't the only kind of surfing that retailers are considering today and multi-channel retail is a hot topic that all of the retailers joining the Retail Exchange are considering.   The rest of the world looks to the brands along Fifth Avenue for inspiration - how they take advantage of new opportunities, how they set themselves apart from their competitors and how they keep their products fresh and desirable. With these inspiring pioneers in New York, it's little wonder that NRF's Big Show is so popular, and that New York is viewed as one of the retail capitals of the world. It is a pleasure to be here with so many of the world's greatest international retailers.

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• HDMI sound gone, can't figure out how to turn it back on

  - by Oli

  I have had an Acer Revo box as a media centre for a while. I recently installed Ubuntu Server (10.10) on it and polished it up with nodm (one of the most simple ways to launch an X session) and installed boxee. It's been working fine for over a month. It's just running ALSA. I've had problems with PulseAudio/Boxee/HDMI before so I wanted to keep it simple. And that worked. It pushed both PCM and digital (AAC and various Dolby codecs) over HDMI perfectly. But I restarted it the other day after mucking around with some nfs configuration and now there isn't any sound. The hardware is an ION chipset. Nvidia 9400M graphics with Nvidia MCP79/7A audio. One thing I have noticed is there doesn't appear to be any sign of a IEC958 device. A traditional fix in the past for fresh installs has been to load alsamixer, find the IEC device and toggle its mute but I can't. I'm certain this used to represent the HDMI output. It just doesn't seem to exist any more unless I run sudo alsa-utils restart while boxee is running, when I see it in an error message: * Shutting down ALSA... [ OK ] * Setting up ALSA... * warning: 'alsactl restore' failed with error message 'alsactl: set_control:1388: Cannot write control '2:0:0:IEC958 Playback Default:0' : Operation not permitted'... ...done. When nodm (and thus boxee) aren't running, I don't see this error but alsamixer still doesn't show the IEC channel. aplay -l gives: card 0: NVidia [HDA NVidia], device 0: ALC662 rev1 Analog [ALC662 rev1 Analog] Subdevices: 1/1 Subdevice #0: subdevice #0 card 0: NVidia [HDA NVidia], device 3: HDMI 0 [HDMI 0] Subdevices: 0/1 Subdevice #0: subdevice #0 Its section in lshw reads: *-multimedia description: Audio device product: MCP79 High Definition Audio vendor: nVidia Corporation physical id: 8 bus info: pci@0000:00:08.0 version: b1 width: 32 bits clock: 66MHz capabilities: pm bus_master cap_list configuration: driver=HDA Intel latency=0 maxlatency=5 mingnt=2 resources: irq:22 memory:fae78000-fae7bfff I was running on the stock PAE kernel but now it's running on 2.6.37.1. I upgraded to see if that fixed things; it didn't. I'm considering a reinstall but I hate doing that because a) there's a bit of custom configuration in getting X and Boxee to start on boot and b) I don't know what the problem is. If I reinstall this time, I'll end up doing that every time the sound breaks. I love Ubuntu but I don't want to install it once a month. Is there any way to forcibly reset all alsa settings and restart from scratch (without doing a reinstall)? Any other tips? If you need more information, just ask.

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• Alcatel-Lucent: Enterprise 2.0: The Top 5 Things I would Do Over

  - by Kellsey Ruppel

  Happy Monday! Does anyone else feel as if the weekend went entirely too quickly? At least for those of us in the United States, we have the 4th of July Holiday next week to look forward to This week on the blog, we are going to focus on "WebCenter by Example" and highlight best practices from customers and partners. I recently came across this article and I think this is a great example of how we can learn from one another when it comes to social collaboration adoption. Do you agree with Jem? What things or best practices have you learned in your organizations?  By Jem Janik, Enterprise community manager, Alcatel-Lucent  Not so long ago, Engage, the Alcatel-Lucent employee social network and collaboration platform, celebrated its third birthday. With more than 25,000 members actively interacting each month, Engage has been a big enough success that it’s been the subject of external articles, and often those of us who helped launch it will go out and speak about what aspects contributed to that success. Hindsight is still 20/20 and what it takes to successfully launch an enterprise 2.0 community is fairly well-known now.  Today I want to tell you what I suspect you really want to know about.  As the enterprise community manager for Engage, after three years in, what are the top 5 things I wish we (and I mostly mean me) could do over? #5 Define your analytics solution from the start There is so much to do when you launch a community and initially growing it without complete chaos is quite a task.  It doesn’t take too long to get to a point where you want to focus your continued efforts in growing company collaboration.  Do people truly talk across regional boundaries or have we shifted siloed conversations to a new platform.  Is there one organization that doesn’t interact with another? If you are lucky you’ll have someone in your community team well versed in the world of databases and SQL queries, but it takes time to figure out what backend analytics data actually means. Professional support can be expensive and it may be hard to justify later as it typically has the community manager as the only main customer.  Figure out what you think you’ll want to know and how to get it early on. The sooner the better even if it doesn’t seem that critical at the time. #4 Lobbies guide you to the right places One piece of feedback that comes up more and more as we keep growing Engage is it’s hard to find stuff, or new people are not sure where to start. Something we’re doing now is defining some general topic areas of interest to be like “lobbies” into the platform and some common hashtags to go with them. I liken this to walking into a large medical or professional building for the first time.  There are hundreds of offices, and you look to a sign in the lobby to get guided to the right place for you.  We’re building that sign for members now, but again we missed the boat as the majority of the company has had their initial Engage experience. #3 Clean up, clean up, clean up Knowledge work and folksonomies are messy! The day we opened the doors to Engage I would have said we should keep everything ever created in Engage with an argument that it was a window into our collective knowledge so nothing should go.  Well, 6000+ groups and 200,000+ pieces of content later, I’ve changed my mind.  As previously mentioned, with too much “stuff” the system can be overwhelming to new members and it makes it harder to get what you’re looking for.   Do we need that help document about a tool we no longer have? NO!  Do we need that group that had 1 document and 2 discussions in the last two years? NO! Should we only have one group about a given topic instead of 4?  YES! Last fall, Engage defined a cleanup process for groups not used for a long time.  We also formed a volunteer cleaning army who are extra eyes on the hunt for “stuff” that should be updated, merged, or deleted.  It’s better late than never, but in line with what’s becoming a theme I wish these efforts had started earlier. #2 Communications & local community management One of the most important aspects of my job is to make sure people who should be talking to each other are actually doing it.  Connecting people to the other people they should know, the groups they should join, a piece of content that shouldn’t be missed.   I have worked both inside and outside of communications teams, and they are the best informed people in your company.  They know when something big is coming, how it impacts employees, how it fits with strategy, who else knows more, etc.  Having communications professionals who are power users can help scale up community management because they are already so well connected.  They also need to have the platform skills to pay attention without suffering email overload, how to grab someone’s attention, etc.  I wish I’d had figured this out much earlier.  If I had I would have groomed more communications colleagues into advocates and power members right at the start. #1 Grooming advocates vs. natural advocates I’ve just alluded to this above already. The very best advocates are those who naturally embrace your platform and automatically start to see new ways to work within it.  Those advocates seem to come out of the woodwork naturally since some of them are early adopters.  Not surprisingly, our best advocates today are those same people who were willing to come kick the tires when the community was completely empty.  Unfortunately, we didn’t get a global spread of those natural advocates.  I did ask around when we first launched for other people who might be good candidates, but didn’t push too hard as there were so many other things to get ready.  That was a mistake.  If I could get a redo I would have formally asked for people to be assigned where there were gaps and groomed them into an advocate.  Today as we find new advocates to fill the gaps, people are hesitant as the initial set has three years of practice are ahead of the curve power members; it definitely would have been easier earlier on. As fairly early adopters to corporate scale enterprise collaboration, there hasn’t been a roadmap to follow as we’ve grown Engage, which is part of the fun! It’s clear a lot of issues are more easily tackled the earlier you identify and begin to correct them, and I’ve identified the main five I wish I could redo.  In the spirit of collaboration, I hope someone else learns from my mistakes! View the original article by Jem here. 

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• 6 Ways to Modernize Your Customer Experience

  - by Mike Stiles

  If customers have changed, if the way they research and shop have changed, if their expectations have changed, if their ability to act on dissatisfaction has changed, but your customer experience has NOT changed, what was once “good enough” may now be crippling. Well, the customer has changed, and why wouldn’t they? You’ve probably changed too in your role as consumer. There’s more info available, it’s easier to get, there’s more choice, you’re more mobile, you’re more connected, it’s easier to buy, and yes, it’s easier to switch brands if experiences don’t meet your now higher expectations. Thanks to technological advances, we as marketers can increasingly work borderline miracles. But if we’re still not adamantly adopting customer centricity, and if we aren’t making the customer experience paramount amongst business goals, the tech is wasted. A far more modern customer experience is called for. Here are 6 ways to get there: 1. Modern Marketing: Marketing data is aggregated and targeted to the right customers, who are getting personal, relevant communications. In return, you’re getting insight that finally properly attributes revenue to your marketing efforts. 2. Modern Selling: Demand is being driven across all channels with modern selling tools. Productivity is up thanks to coordinated communication and selling, and performance is ever optimized using powerful analytics. 3. Modern CPQ: You’re cross-selling and upselling more effectively since reps and channel partners have been empowered with the ability to quickly, automatically generate 100% accurate, customer-friendly quotes complete with price controls and automated approvals. 4. Modern Commerce: You’re leveraging data and delivering personalized, targeted digital experiences to everyone. You’re attracting more visitors, and you’re able to scale and keep up with the market and control the experience. 5. Modern Service: You’re better serving your customers by making it easier for them to engage with your brand, plus you’re lowering your costs by increasing agent and tech support efficiencies. 6. Modern Social: You’re getting faster, deeper, more accurate insights from social and turning content around faster, which then goes out to the right people at the right time in the right place. You’ve also gotten proactive in your service, and customers love that. For far too many brands, the buying journey of Need, Research, Select, Buy, Use, Recommend across the multiple connect points of Social, Mobile, Store, Call Center, Site, Ecommerce is a disconnected mess. Oracle’s approach to CX is to connect every interaction your customer has with your brand, avoiding the revenue losses lousy customer experiences bring. How important is the experience to customers? 94% are willing to pay more of their hard-earned money to have better ones, while a meager 1% say they get the good, consistent experiences they expect. Brands, your words aren’t as loud anymore, so your actions as they relate to customer experience are going to have to do the talking. @mikestiles @oraclesocialPhoto: Julien Tromeur, freeimages.com

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