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  • Advisor Webcast: Oracle Payments Funds Disbursement Analyzer

    - by SamanthaF-Oracle
    Have you registered for the Oracle Payments Funds Disbursement Analyzer Advisor Webcast in June? Don't delay! This one-hour session is recommended for technical and functional users of the Oracle Payments product who would like an introduction to Oracle Payment Funds Disbursement Analyzer. The session will highlight how to use the Payments Funds Disbursement Analyzer to identify and troubleshoot issues with Payment Process Request (PPR) and other Payments related processes/setups. TOPICS WILL INCLUDE: Overview of Oracle Payments Funds Disbursement Analyzer How to install and run Proactive usage of the Analyzer Using the Analyzer to troubleshoot When?  Wednesday, June 25, 2014 11:00 am, Eastern Daylight Time (New York, GMT-04:00) Wednesday, June 25, 2014 8:00 am, Pacific Daylight Time (San Francisco, GMT-07:00) Wednesday, June 25, 2014 4:00 pm, GMT Summer Time (London, GMT+01:00) Wednesday, June 25, 2014 8:30 pm, India Time (Mumbai, GMT+05:30) A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. See Doc ID 1671948.1 for further details and to register your interest.

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  • Announcing Oracle Retail Reference Model, Version 2.4

    - by Oracle Retail Documentation Team
    The Oracle Retail Reference Model (RRM) collection of established practice business processes has been updated and re-released as RRM, Version 2.4. A permanent link to the My Oracle Support Document ID, 1145264.1, is available on the right side of this blog, in the Bookmarks section. The Oracle Retail Retail Reference Model (RRM) business process designs are intended to support an implementation of the merchandising, stores, and planning products. These designs are a guide for both the business and implementation teams. They explain some scenarios and factors that need to be considered for a successful implementation. The designs are created for a generic retailer, with some considerations made for hardlines, apparel (softlines), grocery, and telecommunications. Oracle Retail Reference Model 2.4 Doc ID 1145264.1This release includes the following: Updates for particular Oracle Retail application releases since August 2011. Updates per feedback received from process users, including Advanced Inventory Planning flow additions. Improvements in the area of standardized role names and organizational units. Please send any questions, comments, and suggestions to [email protected].

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  • Anyone have BlazeDS working with WebLogic Security (j_security_check) ??

    - by Brian
    I'm working on a Flex implementation (currently using SDK 3.5) on WebLogic 10.3 (11G.) We originally used Glassfish v2.1.1 with zero issues (there was an active directory group lookup bug but it did not hinder our progress.) Since transitioning to WebLogic we have an issue where the flexsession is invalidated after logging in using j_security_check: [BlazeDS]Unexpected error encountered in Message Broker servlet flex.messaging.LocalizedException: The FlexSession is invalid. at flex.messaging.FlexSession.checkValid(FlexSession.java:943) at flex.messaging.FlexSession.getUserPrincipal(FlexSession.java:254) at flex.messaging.HttpFlexSession.getUserPrincipal(HttpFlexSession.java:286) at flex.messaging.MessageBrokerServlet.service(MessageBrokerServlet.java:296) at javax.servlet.http.HttpServlet.service(HttpServlet.java:820) at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227) at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125) at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292) at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:175) at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3594) at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321) at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121) at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2202) at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2108) at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1432) at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201) at weblogic.work.ExecuteThread.run(ExecuteThread.java:173) I've tried almost every option in services-config.xml: [security [login-command class="flex.messaging.security.WeblogicLoginCommand" server="Weblogic"/> [!-- Uncomment the correct app server [login-command class="flex.messaging.security.TomcatLoginCommand" server="JBoss"> [login-command class="flex.messaging.security.JRunLoginCommand" server="JRun"/> [login-command class="flex.messaging.security.TomcatLoginCommand" server="Tomcat"/> [login-command class="flex.messaging.security.WebSphereLoginCommand" server="WebSphere"/> --> [/security> I've even completely removed this section with no luck. The login functions correctly from a non-BlazeDS perspective. It authenticates the user correctly. Without authentication, BlazeDS works fine (no errors for any remote calls.) Together its a big ball of fail (invalid flexsession every time.) Has anyone got this working? Any tips?

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  • Instant database snapshot

    - by raj
    My product uses oracle 9 database in its backend. every week the new release of the product is launched which will want to fire some DML, DDL queries to the database. I usually test the product release in a dummy database before applying it in the main database. I create a database dump using exp command, then import them into dummy database using imp. then i test the product in the dummy database and checks if there are any errors. This exp and imp takes about 3 hours to complete. Is there any alternative as : instant snapshot of the live database (which will be independent of the live one)? or is there any option to keep dummydatabase in sync with the originl database always. Yhis can be done by making the product firing DML&DDL queries to both the databases.. but this will be a HUGE performance problem.. how can i overcome this?

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  • What is the Oracle Utilities Application Framework?

    - by Anthony Shorten
    The Oracle Utilities Application Framework is a reusable, scalable and flexible java based framework which allows other products to be built, configured and implemented in a standard way. Note: Even though the Framework is built in java it can be integrated with COBOL based extensions for backward compatibility. When Oracle Utilities Customer Care & Billing was migrated from V1 to V2, it was decided that the technical aspects of that product be separated to allow for reuse and independence from technical issues. The idea was that all the technical aspects would be concentrated in this separate product (i.e. a framework) and allow all products using the framework to concentrate on delivering superior functionality. The product was named the Oracle Utilities Application Framework (oufw is the product code). The technical components are contained in the Oracle Utilities Application Framework which can be summarized as follows: Metadata - The Oracle Utilities Application Framework is responsible for defining and using the metadata to define the runtime behavior of the product. All the metadata definition and management is contained within the Oracle Utilities Application Framework. UI Management - The Oracle Utilities Application Framework is responsible for defining and rendering the pages and responsible for ensuring the pages are in the appropriate format for the locale. Integration - The Oracle Utilities Application Framework is responsible for providing the integration points to the architecture. Refer to the Oracle Utilities Application Framework Integration Overview for more details Tools - The Oracle Utilities Application Framework provides a common set of facilities and tools that can be used across all products. Technology - The Oracle Utilities Application Framework is responsible for all technology standards compliance, platform support and integration. There are a number of products from the Tax and Utilities Global Business Unit as well as from the Financial Services Global Business Unit that are built upon the Oracle Utilities Application Framework. These products require the Oracle Utilities Application Framework to be installed first and then the product itself installed onto the framework to complete the installation process. There are a number of key benefits that the Oracle Utilities Application Framework provides to these products: Common facilities - The Oracle Utilities Application Framework provides a standard set of technical facilities that mean that products can concentrate in the unique aspects of their markets rather than making technical decisions. Common methods of configuration - The Oracle Utilities Application Framework standardizes the technical configuration process for a product. Customers can effectively reuse the configuration process across products. Multi-lingual and Multi-platform - The Oracle Utilities Application Framework allows the products to be offered in more markets and across multiple platforms for maximized flexibility. Common methods of implementation - The Oracle Utilities Application Framework standardizes the technical aspects of a product implementation. Customers can effectively reuse the technical implementation process across products. Quicker adoption of new technologies - As new technologies and standards are identified as being important for the product line, they can be integrated centrally benefiting multiple products. Cross product reuse - As enhancements to the Oracle Utilities Application Framework are identified by a particular product, all products can potentially benefit from the enhancement. Note: Use of the Oracle Utilities Application Framework does not preclude the introduction of product specific technologies or facilities to satisfy market needs. The framework minimizes the need and assists in the quick integration of a new product specific piece of technology (if necessary). The Framework is not available as a product itself and is bundled with Tax and Utilities Global Business Unit prodicts. At the present time the following products are on the Framework: Oracle Utilities Customer Care And Billing (V2 and above) Oracle Enterprise Taxation Management (V2 and above) Oracle Utilities Business Intelligence (V2 and above) Oracle Utilities Mobile Workforice Management (V2 and above)

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  • Java SE 7u10: Enhanced Security Features and Support for New Platforms

    - by Tori Wieldt
    On December 11, 2012 Oracle released Java SE 7 Update 10 (Java SE 7u10). This release includes enhanced security features and support for new platforms. Enhanced Security Features The JDK 7u10 release includes the following security enhancements: The ability to disable any Java application from running in the browser. This mode can be set in the Java Control Panel or (on Microsoft Windows platform only) using a command-line install argument. The ability to select the desired level of security for unsigned applets, Java Web Start applications, and embedded JavaFX applications that run in a browser. Four levels of security are supported. This feature can be set in the Java Control Panel or (on Microsoft Windows platform only) using a command-line install argument. New dialogs to warn you when the JRE is insecure (either expired or below the security baseline) and needs to be updated. For more information, read Henrik Stahl's blog Oracle JDK 7u10 Released with New Security and the documentation Setting the Level of Security for the Java Client. New Supported Platforms Java SE 7 Update 10 (Java SE 7u10) supports Windows 8 Desktop Mode1 with IE 10, and Mac OS 10.8.? For more information, refer to the Oracle Certified System Configurations page.  Download and Release Notes Java SE 7u10 is available on OTN Download Page. To learn more about the release, please see the Java SE 7u10 Release Notes. For information about the other Java releases last week, read the Java Source blog "Java SE Updates." 

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  • Oracle CX Journey Mapping Workshop en Lisboa

    - by Noelia Gomez
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 ¿Alguna vez ha pensado y analizado, paso a paso, el recorrido que hacen sus clientes desde la “intención de la compra” hacia el “post venta”? Pues eso es lo que hicieron nuestros clientes, y es que,después de recorrer el mundo desde Tokyo a Londres, pasando por Madrid, el Oracle CX Journey Mapping Workshop aterrizó en Lisboa el pasado 10 de Octubre. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Este Workshop proporcionó a los clientes de Oracle una introducción práctica a la técnica “Journey Mapping”, una metodología desarrollada por Brian Curran y John Kembel de Oracle en asociación con la “d.school“ de la Universidad de Stanford. Contarmos con la presencia de Paolo Maraziti, que albergó una sesión interactiva de 3 horas, con un énfasis en cómo pueden aplicar la metodología en su propio entorno operacional.  Tras la alta afluencia el grado de satisfacción de nuestos clientes, podemos afirmar que, sin duda, fue una oportunidad única para descubrir cómo las organizaciones pueden añadir valor a la experiencia de sus clientes. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Oracle Excellence Award

    - by Hartmut Wiese
    CALL FOR NOMINATIONS 2014 Oracle Excellence Award: Sustainability Innovation Is your organization using an Oracle product to help with a sustainability initiative while reducing costs? Saving energy? Saving gas? Saving paper? For example, you may use Oracle’s Agile Product Lifecycle Management to design more eco-friendly products, Oracle Transportation Management to reduce fleet emissions, Oracle Exadata Database Machine to decrease power and cooling needs while increasing database performance, Oracle Business Intelligence to measure environmental impacts, or one of many other Oracle products. Your organization may be eligible for the 2014 Oracle Excellence Award: Sustainability Innovation. Submit a nomination form located here by Friday June 20 if your company is using any Oracle product to take an environmental lead as well as to reduce costs and improve business efficiencies by using green business practices. These awards will be presented during Oracle OpenWorld 2014 (September 28-October 2) in San Francisco.  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 About the Award • Winners will be selected from the customer and/or partner nominations. Either a customer, their partner, or Oracle representative can submit the nomination form on behalf of the customer.• There is a nomination form here to discuss your use of Oracle products and how they have helped your sustainability efforts and reduced costs. • Winners will be selected based on the extent of the environmental impact they have had as well as the business efficiencies they have achieved through their combined use of Oracle products. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Nomination Eligibility • Your company uses at least one component of Oracle products, whether it's the Oracle database, business applications, Fusion Middleware, or Sun servers/storage. • This solution should be in production or in active development. • Nomination deadline: Friday June 20, 2014. Benefits to Award Winners • Award presented to winners during Oracle OpenWorld by Jeff Henley, Oracle Chairman of the Board • Free Oracle OpenWorld registration pass for each winning customer • 2014 Oracle Excellence Award: Sustainability Innovation award logo for inclusion on your own website &/or press release • Possible placement in Oracle Profit Magazine &/or Oracle Magazine • ‘Enable the Eco-Enterprise’ podcast opportunity See last year's winners here Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 ______________________________________________________________________________________ Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Questions? Send an email to: [email protected] Follow Oracle’s Sustainability Solutions on Twitter, LinkedIn, YouTube, and the Sustainability Matters blog Web page with award details:  http://www.oracle.com/us/products/applications/green/call-for-nominations-185050.html  

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  • Managing Database Clusters - A Whole Lot Simpler

    - by mat.keep(at)oracle.com
    Clustered computing brings with it many benefits: high performance, high availability, scalable infrastructure, etc.  But it also brings with it more complexity.Why ?  Well, by its very nature, there are more "moving parts" to monitor and manage (from physical, virtual and logical hosts) to fault detection and failover software to redundant networking components - the list goes on.  And a cluster that isn't effectively provisioned and managed will cause more downtime than the standalone systems it is designed to improve upon.  Not so great....When it comes to the database industry, analysts already estimate that 50% of a typical database's Total Cost of Ownership is attributable to staffing and downtime costs.  These costs will only increase if a database cluster is to hard to properly administer.Over the past 9 months, monitoring and management has been a major focus in the development of the MySQL Cluster database, and on Tuesday 12th January, the product team will be presenting the output of that development in a new webinar.Even if you can't make the date, it is still worth registering so you will receive automatic notification when the on-demand replay is availableIn the webinar, the team will cover:    * NDBINFO: released with MySQL Cluster 7.1, NDBINFO presents real-time status and usage statistics, providing developers and DBAs with a simple means of pro-actively monitoring and optimizing database performance and availability.    * MySQL Cluster Manager (MCM): available as part of the commercial MySQL Cluster Carrier Grade Edition, MCM simplifies the creation and management of MySQL Cluster by automating common management tasks, delivering higher administration productivity and enhancing cluster agility. Tasks that used to take 46 commands can be reduced to just one!    * MySQL Cluster Advisors & Graphs: part of the MySQL Enterprise Monitor and available in the commercial MySQL Cluster Carrier Grade Edition, the Enterprise Advisor includes automated best practice rules that alert on key performance and availability metrics from MySQL Cluster data nodes.You'll also learn how you can get started evaluating and using all of these tools to simplify MySQL Cluster management.This session will last round an hour and will include interactive Q&A throughout. You can learn more about MySQL Cluster Manager from this whitepaper and on-line demonstration.  You can also download the packages from eDelivery (just select "MySQL Database" as the product pack, select your platform, click "Go" and then scroll down to get the software).While managing clusters will never be easy, the webinar will show hou how it just got a whole lot simpler !

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  • Address Regulatory Mandates for Data Encryption Without Changing Your Applications

    - by Troy Kitch
    The Payment Card Industry Data Security Standard, US state-level data breach laws, and numerous data privacy regulations worldwide all call for data encryption to protect personally identifiable information (PII). However encrypting PII data in applications requires costly and complex application changes. Fortunately, since this data typically resides in the application database, using Oracle Advanced Security, PII can be encrypted transparently by the Oracle database without any application changes. In this ISACA webinar, learn how Oracle Advanced Security offers complete encryption for data at rest, in transit, and on backups, along with built-in key management to help organizations meet regulatory requirements and save money. You will also hear from TransUnion Interactive, the consumer subsidiary of TransUnion, a global leader in credit and information management, which maintains credit histories on an estimated 500 million consumers across the globe, about how they addressed PCI DSS encryption requirements using Oracle Database 11g with Oracle Advanced Security. Register to watch the webinar now.

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  • Making the Grade

    - by [email protected]
    Education Organizations Learn the Advantages of Oracle Today, K-12 school districts and state agencies nationwide have billions of reasons to come to Oracle OpenWorld 2010. Ever since the American Recovery and Reinvestment Act of 2009 set aside US$100 billion for education, schools have been eager to develop and implement statewide data systems to enhance workflow. And across the country, they've been turning to Oracle for help. According to a recent news release, Oracle already makes the grade. The Los Angeles Unified School District--the nation's second largest district--chose Oracle Business Intelligence Suite, Enterprise Edition Plus to help teachers keep track of student performance. Other educational organizations, including Fairfax County Public Schools and the North Carolina Department of Public Instruction, are also working with Oracle to improve their systemwide procedures. If you're an educator or administrator who is planning to optimize your school or agency data systems, this may be the best time to learn what Oracle can do help ensure success. Register for Oracle OpenWorld 2010 between now and July 16 and you'll save US$500 off registration.

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  • Oracle Database 11g Helps Control Exponential Data Growth

    - by [email protected]
    The 2010 ESG annual customer survey is now available. As part of it, ESG interviewed 300 customers about their IT priorities and, unsurprisingly, "Manage Data Growth" is top of the list. Perhaps less self-evident is the proposed solution to target this prime concern: "Often overlooked because it is a database platform, Oracle Database 11g offers additional capabilities such as automatic storage management (ASM), advanced data compression, and data protection that make managing data growth much easier for organizations of any size." The paper goes on to discuss these capabilities and highlights their potential benefits. Oracle Database 11g Helps Control Exponential Database Growth - a worthwhile read for anyone having to deal with rapidly increasing amounts of data. Download your free copy here.

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  • New security configuration flag in UCM PS3

    - by kyle.hatlestad
    While the recent Patch Set 3 (PS3) release was mostly focused on bug fixes and such, a new configuration flag was added for security. In 10gR3 and prior versions, UCM had a component called Collaboration Manager which allowed for project folders to be created and groups of users assigned as members to collaborate on documents. With this component came access control lists (ACL) for content and folders. Users could assign specific security rights on each and every document and folder within a project. And it was possible to enable these ACL's without having the Collaboration Manager component enabled. But it took some special instructions (see technote# 603148.1) and added some extraneous pieces still related to Collaboration Manager. When 11g came out, Collaboration Manager was no longer available. But the configuration settings to turn on ACLs were still there. Well, in PS3 they've been cleaned up a bit and a new configuration flag has been added to simply turn on the ACL fields and none of the other collaboration bits. To enable ACLs: UseEntitySecurity=true Along with this configuration flag to turn ACLs on, you also need to define which Security Groups will honor the ACL fields. If an ACL is applied to a content item with a Security Group outside this list, it will be ignored. SpecialAuthGroups=HumanResources,Legal,Marketing Save the settings and restart the instance. Upon restart, two new metadata fields will be created: xClbraUserList, xClbraAliasList. If you are using OracleTextSearch as the search indexer, be sure to run a Fast Rebuild on the collection. On the Check In, Search, and Update pages, values are added by simply typing in the value and getting a type-ahead list of possible values. Select the value, click Add and then set the level of access (Read, Write, Delete, or Admin). If all of the fields are blank, then it simply falls back to just Security Group and Account access. As for how they are stored in the metadata fields, each entry starts with it's identifier: ampersand (&) symbol for users, "at" (@) symbol for groups, and colon (:) for roles. Following that is the entity name. And at the end is the level of access in paranthesis. e.g. (RWDA). And each entry is separated by a comma. So if you were populating values through batch loader or an external source, the values would be defined this way. Detailed information on Access Control Lists can be found in the Oracle Fusion Middleware System Administrator's Guide for Oracle Content Server.

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  • Internet Explorer Security: How to Configure Settings

    Before jumping into the steps that are needed to configure Internet Explorer's security settings, let us first take a closer look at the four separate security zones that Microsoft has established for the browser. You will be able to tweak the settings of each of these four zones when we get into the configuration part of this tutorial, so it is best that you learn what they represent first. Internet Explorer Security Zones Internet Zone This Internet Explorer security zone refers to websites that are not on your computer or are not designated to your local intranet, which we will discuss in ...

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  • Welcome to the ISV Migration Center (IMC) Team blog

    - by lukasz.romaszewski(at)oracle.com
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Welcome to the ISV Migration Center (IMC) Team blog.The IMC is a a team of senior Oracle technical consultants who's aim is to enable partners to rapidly and successfully adopt and implement Oracle's latest technology.  The IMC consultants are trained and equipped to deliver leading-edge, enterprise-quality technology solutions. This blog has been created to serve as an  information exchange platform on Oracle Fusion Middleware and Database products so you will find how-tos, articles, demos and other technical resources.  We will also publish our upcoming workshops, webcasts and seminars so make sure you check it regularly to get the latest updates.   Here's our team:Lukasz Romaszewski Java & middleware specialist, 8 years experience in architecting, developing and supporting enterprise solutions based on J2EE and Oracle Database technology. At Oracle from April 2008, working as an IMC Migration Consultant in Oracle Partner Hub in Cracow, Poland. Helping Oracle Partners in migrating their solutions to the latest Oracle Fusion Middleware stack, running hands-on migration workshops and seminars across Europe. Experienced in the following areas and products Oracle Weblogic Application Server 11gApplication Development Framework (ADF)Oracle SOA Suite 11gOracle Forms 6i, 10g and 11gOracle Database (PL/SQL, AQ, XML DB)Java EE 5.0 based architecture Murat Teksoz Oracle DB and DB options - Oracle Linux- Apex- Oracle Business intelligence specilist, 13 years experince in Database managment, Performans Tuning, Diagnosting ,Installation and Configurationg database, Database Security, High Avalibility and Disaster Recovery solutions. Working at Oracle IMC Istanbul from September 2008, delivering partner workshops and seminars in Europe and Central Asia. Experienced in the following areas and products Oracle 9i,10g,11g Database SolutionsOracle Partitioning, Total Recall Advantage compressingOracle High Avalability Solutions - Real Application ClusterOracle Disaster Recovery Solutions - Oracle DataguardOracle Grid ControlOracle LinuxOracle Business intelligence solutions - Oracle Bi 10g-11gMigration Tools (Sqldeveloper) - Migrate from SqlServer,Mysql,Sysbase,Db2 to Oracle DatabaseOracle APEX (Application Express Tool) Vadim Melnikov Oracle Database specialist with DB Options, Linux and virtualization skills. Vadim has more than 8 years experience with Oracle products and is now working as Database consultant in Oracle IMC Moscow as employee of FORS Development center, Russian Oracle Platinum partner. Helping Oracle Partners to migrate solutions to Oracle from other platforms and adopt new oracle technologies, running workshops and seminars. Experienced in the following areas and products Oracle Database 9i,10g,11g Database Solutions (SQL, PL/SQL, Installing, Configuring, Performance Tuning, Diagnosting, Database management)Oracle DB options (Partitioning, Total Recall, Advanced compression)Oracle Enterprise ManagerOracle Enterprise LinuxOracle VM 2 for x86Migration to Oracle DatabaseOracle Application Express Gokhan Gungor Java (J2EE) Lead Developer and Architect. Designed and Developed Web Applications, Middleware Systems/Services, Desktop Applications and Back-end Tools/Services using Java, WebLogic Server, JBoss and Open Source Frameworks. Joined Oracle in 2010 as Fussion middleware consultant in Istanbul IMC , responsible for running migration and adoption workshops and seminars covering Java technology, ADF, WebLogic and SOA and providing technical consultancy for migration projects. Experienced in the following areas and products Oracle WebLogic ServerApplication Development Framework (ADF)JDeveloperJava EE (EJB, JMS, Servlet, JSP, JSF, JavaMail, JTA, JAAS, JSTL, JAXB)Java SE (JavaBeans, JDBC, XML, XSL, RMI, JNDI, JAXP)Oracle Database 10g,11g Dmitry Nefedkin Oracle Middleware & Java specialist, 7+ years experience in developing, designing enterprise solutions based on Oracle Database and Middleware, developing Oracle e-Business Suite customizations, designing integration architecture within the companies . Joined Oracle team in October 2010 as IMC FMW Consultant in Oracle Alliances & Channels in Moscow, Russia. Experienced in the following areas and products Oracle Weblogic Application Server 11gOracle Service Bus 11gOracle SOA Suite 10g (BPEL PM, ESB, OWSM)Oracle Application Server 10gOracle Forms 6i and 9iOracle BI PublisherOracle ADF 10gOracle Database (SQL tuning, PL/SQL, AQ, Streams)Java EE 5 developmentCheck out our web site as well: Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} http://www.oracle.com/partners/en/most-popular-resources/027930

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  • Oracle R Distribution 3.1.1????

    - by Noriko Takada-Oracle
    Oracle R Distribution 3.1.1????????Oracle?public yum??????????????US?R???????????????????????????? Oracle R Technologies - Oracle R Distribution 3.1.1 Released ??Blog???????????Oracle R Enterprise(ORE)????????????????????????????? ?????Oracle R Distribution???Oracle?????????R??????????????????1???????????????Blog???????????????Oracle R Distribution Performance Benchmark ????????R?????????????????????

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  • Spring Security Configuration Leads to Perpetual Authentication Request

    - by Sammy
    Hello, I have configured my web application with the following config file: <beans xmlns="http://www.springframework.org/schema/beans" xmlns:security="http://www.springframework.org/schema/security" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.springframework.org/schema/beans http://www.springframework.org/schema/beans/spring-beans.xsd http://www.springframework.org/schema/security http://www.springframework.org/schema/security/spring-security-3.0.xsd"> <security:global-method-security secured-annotations="enabled" pre-post-annotations="enabled" /> <!-- Filter chain; this is referred to from the web.xml file. Each filter is defined and configured as a bean later on. --> <!-- Note: anonumousProcessingFilter removed. --> <bean id="filterChainProxy" class="org.springframework.security.web.FilterChainProxy"> <security:filter-chain-map path-type="ant"> <security:filter-chain pattern="/**" filters="securityContextPersistenceFilter, basicAuthenticationFilter, exceptionTranslationFilter, filterSecurityInterceptor" /> </security:filter-chain-map> </bean> <!-- This filter is responsible for session management, or rather the lack thereof. --> <bean id="securityContextPersistenceFilter" class="org.springframework.security.web.context.SecurityContextPersistenceFilter"> <property name="securityContextRepository"> <bean class="org.springframework.security.web.context.HttpSessionSecurityContextRepository"> <property name="allowSessionCreation" value="false" /> </bean> </property> </bean> <!-- Basic authentication filter. --> <bean id="basicAuthenticationFilter" class="org.springframework.security.web.authentication.www.BasicAuthenticationFilter"> <property name="authenticationManager" ref="authenticationManager" /> <property name="authenticationEntryPoint" ref="authenticationEntryPoint" /> </bean> <!-- Basic authentication entry point. --> <bean id="authenticationEntryPoint" class="org.springframework.security.web.authentication.www.BasicAuthenticationEntryPoint"> <property name="realmName" value="Ayudo Web Service" /> </bean> <!-- An anonymous authentication filter, which is chained after the normal authentication mechanisms and automatically adds an AnonymousAuthenticationToken to the SecurityContextHolder if there is no existing Authentication held there. --> <!-- <bean id="anonymousProcessingFilter" class="org.springframework.security.web.authentication.AnonymousProcessingFilter"> <property name="key" value="ayudo" /> <property name="userAttribute" value="anonymousUser, ROLE_ANONYMOUS" /> </bean> --> <!-- Authentication manager that chains our main authentication provider and anonymous authentication provider. --> <bean id="authenticationManager" class="org.springframework.security.authentication.ProviderManager"> <property name="providers"> <list> <ref local="daoAuthenticationProvider" /> <ref local="inMemoryAuthenticationProvider" /> <!-- <ref local="anonymousAuthenticationProvider" /> --> </list> </property> </bean> <!-- Main authentication provider; in this case, memory implementation. --> <bean id="inMemoryAuthenticationProvider" class="org.springframework.security.authentication.dao.DaoAuthenticationProvider"> <property name="userDetailsService" ref="propertiesUserDetails" /> </bean> <security:user-service id="propertiesUserDetails" properties="classpath:operators.properties" /> <!-- Main authentication provider. --> <bean id="daoAuthenticationProvider" class="org.springframework.security.authentication.dao.DaoAuthenticationProvider"> <property name="userDetailsService" ref="userDetailsService" /> </bean> <!-- An anonymous authentication provider which is chained into the ProviderManager so that AnonymousAuthenticationTokens are accepted. --> <!-- <bean id="anonymousAuthenticationProvider" class="org.springframework.security.authentication.AnonymousAuthenticationProvider"> <property name="key" value="ayudo" /> </bean> --> <bean id="userDetailsService" class="org.springframework.security.core.userdetails.jdbc.JdbcDaoImpl"> <property name="dataSource" ref="dataSource" /> </bean> <bean id="exceptionTranslationFilter" class="org.springframework.security.web.access.ExceptionTranslationFilter"> <property name="authenticationEntryPoint" ref="authenticationEntryPoint" /> <property name="accessDeniedHandler"> <bean class="org.springframework.security.web.access.AccessDeniedHandlerImpl" /> </property> </bean> <bean id="filterSecurityInterceptor" class="org.springframework.security.web.access.intercept.FilterSecurityInterceptor"> <property name="securityMetadataSource"> <security:filter-security-metadata-source use-expressions="true"> <security:intercept-url pattern="/*.html" access="permitAll" /> <security:intercept-url pattern="/version" access="permitAll" /> <security:intercept-url pattern="/users/activate" access="permitAll" /> <security:intercept-url pattern="/**" access="isAuthenticated()" /> </security:filter-security-metadata-source> </property> <property name="authenticationManager" ref="authenticationManager" /> <property name="accessDecisionManager" ref="accessDecisionManager" /> </bean> <bean id="accessDecisionManager" class="org.springframework.security.access.vote.AffirmativeBased"> <property name="decisionVoters"> <list> <bean class="org.springframework.security.access.vote.RoleVoter" /> <bean class="org.springframework.security.web.access.expression.WebExpressionVoter" /> </list> </property> </bean> As soon as I run my application on tomcat, I get a request for username/password basic authentication dialog. Even when I try to access: localhost:8080/myapp/version, which is explicitly set to permitAll, I get the authentication request dialog. Help! Thank, Sammy

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  • MAA a Database Machine-nel, maximális rendelkezésre állás

    - by Fekete Zoltán
    Néhány napja jelent meg egy, a maximális rendelkezésre állást boncolgató Oracle fehérpapír :): Oracle Data Guard: Disaster Recovery for Sun Oracle Database Machine. Ez a dokumentum az Exadata környezetben az Oracle Data Guard használatát elemzi. Az utolsó oldalakon néhány rendkívül hasznos linket is találunk. Mire is használható a Data Guard? - katasztrófa helyzet kezelése - adatbázis gördülo upgrade - egy megoldás az Exadata környezetre migrálásra - a standby adatbázis kihasználása A Sun Oracle Database Machine háromféle konfigurációban kapható: Full Rack, Half Rack és Quarter Rack, azaz teljes, fél és negyed szekrény kiépítésben. Felfelé upgrade-elheto és akár sok Full Rack összekapcsolva is egyetlen gépként tud muködni. A határ tehát a csillagos ég! :) Hiszen a nap a legfontosabb csillagunk. A Database Machine már önmagában is magas rendelkezésreállást biztosít, hiszen minden - a muködés szempontjából fontos - minden komponense legalább duplikált! Természetesen ez az adatokra is vonatkozik. A Database Machine ideális gyors környezet mind OLTP, mind DW futtatására, mind adatbázis konszolidációra. A tranzakciós (OLTP) rendszereknél régóta fontos követelmény, hogy az elsodleges site mögött legyen egy katasztrófa site, mely át tudja venni az adatbázis-kezelés feladatát, ha árvíz, tuz, vagy más szomorú katasztrófa történne az elsodleges site-on. Manapság már az adattárházak (DW) üzemeltetésében is fontos szerepet kap az MAA architektúra, azaz a Maximum Availability Architecture. Innen letöltheto a pdf: Oracle Data Guard: Disaster Recovery for Sun Oracle Database Machine.

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  • Oracle University Neue Kurse (Week 42)

    - by rituchhibber
    In der letzten Woche wurden von Oracle University folgende neue Kurse (bzw. Versionen davon) veröffentlicht: Database Oracle Enterprise Manager Cloud Control 12c: Install & Upgrade (Training On Demand) MySQL Performance Tuning (Training On Demand) Oracle Database 11g: New Features for Administrators (Training On Demand - In German) Oracle Database 11g: Professioneller Einstieg in SQL (Training On Demand - In German) Fusion Middleware Oracle GoldenGate 11g Management Pack: Overview (1 day - In German) Oracle GoldenGate 11g Fundamentals for Oracle (4 days) Oracle WebCenter Content 11g: Site Studio Essentials (5 days) Oracle WebCenter Portal 11g: Build Portals with Spaces (3 days) Business Intelligence Oracle BI 11g R1: Create Analyses and Dashboards (4 days) SOA & BPM SOA Adoption and Architecture Fundamentals (3 Days) eBusiness Suite R12 Oracle Using and Maintaining Approvals Management - Self-Study Course R12 Oracle HRMS Advanced Benefits Fundamentals - Self-Study Course WebLogic Oracle WebLogic Server 11g: Monitor and Tune Performance (Training On Demand) Financial Oracle Project Financial Planning 11.1.2: Create Projects ( 3 days) Tuxedo Oracle Tuxedo 12c: Application Administration (5 days) Java Java SE 7: The Platform Evolves - Self-Study Course Primevera Primavera Client/Server Partner Trainer Course - Self-Study Course Primavera Progress Reporter 8.2 - Self-Study Course Identity Management Oracle Identity Manager 11g: Essentials (4 days - In German) Wenn Sie weitere Einzelheiten erfahren oder sich über Kurstermine informieren möchten, wenden Sie sich einfach an Ihr lokales Oracle University-Team in.

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  • Middleware Oracle Excellence Awards 2012 - HAPPY NEW YEAR!

    - by JuergenKress
    Thanks for the FY12 middleware business! Make sure you become our SOA & BPM partner of the year! The Oracle Excellence Awards 2012 are Open for Nominations Middleware Specialized Partners: Submit your Nominations for the Middleware Specialized Partner of the Year by 29 June! The Specialized Partner of the Year Award celebrates OPN Specialized partners in EMEA who have demonstrated success with specialization, delivering customer value, and outstanding solution or service innovation in categories that complement OPN Specialization investments. Nominate now to receive the recognition you deserve! Winners of the Specialized Partner of the Year - EMEA Awards will each receive: $5k MDF for market expansion and promotion of their winning solutions/services extensive visibility across the extended Oracle community through interviews, advertising and video prestige and recognition by being awarded in a ceremony at Oracle OpenWorld. In addition, winners from all the Oracle Excellence Awards categories will receive a free registration to Oracle OpenWorld 2012 in San Francisco, California, as well as be showcased at the conference in October, be given an opportunity to mingle with Oracle executives and their peers, and be featured in Oracle Magazine. Nomination tips: · Build your nomination with Oracle · Provide evidence of your success · Send supporting documents here. · Get a quote from Oracle product management or myself! Closing date: 29 June Full details of all Oracle Awards offered this year are available on the Oracle Excellence Awards Website. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: Oracle Excellence Awards 2012,SOA Specialization award,SOA Community,Oracle SOA,Oracle BPM,BPM Community,OPN,Jürgen Kress

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  • Middleware Oracle Excellence Awards 2012 & HAPPY NEW YEAR!

    - by JuergenKress
    Thanks for the FY12 middleware business! Make sure you become our WebLogic partner of the year! The Oracle Excellence Awards 2012 are Open for Nominations Middleware Specialized Partners: Submit your Nominations for the Middleware Specialized Partner of the Year by 29 June! The Specialized Partner of the Year Award celebrates OPN Specialized partners in EMEA who have demonstrated success with specialization, delivering customer value, and outstanding solution or service innovation in categories that complement OPN Specialization investments. Nominate now to receive the recognition you deserve! Winners of the Specialized Partner of the Year - EMEA Awards will each receive: $5k MDF for market expansion and promotion of their winning solutions/services extensive visibility across the extended Oracle community through interviews, advertising and video prestige and recognition by being awarded in a ceremony at Oracle OpenWorld. In addition, winners from all the Oracle Excellence Awards categories will receive a free registration to Oracle OpenWorld 2012 in San Francisco, California, as well as be showcased at the conference in October, be given an opportunity to mingle with Oracle executives and their peers, and be featured in Oracle Magazine. Nomination tips: · Build your nomination with Oracle · Provide evidence of your success · Send supporting documents here. · Get a quote from Oracle product management or myself! Closing date: 29 June Full details of all Oracle Awards offered this year are available on the Oracle Excellence Awards Website. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: Oracle Excellence Awards 2012,SOA Specialization award,SOA Community,Oracle SOA,Oracle BPM,BPM Community,OPN,Jürgen Kress

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  • Business School graduate joins Oracle

    - by jessica.ebbelaar(at)oracle.com
    My name is Mathias, I work as an Applications Inside Sales Rep for the French market, and I’d like to give you a brief snapshot of my experience at Oracle. First things first, how did you hear about Oracle? Where have you seen the sharp and recognizable red logo? Was it in Charles de Gaulle Airport when your eyes crossed the 20-metre banner with a picture of a strange big machine in the middle? Was it through reading the Forbes 10 top IT companies worldwide ranking? Or is it because IT is your thing and you cannot but know one of the “big four”? Meeting with a Grenoble Alumnus My story is a little different. My plan was to work in sales, in the IT industry. I had heard about Oracle, but my opinion at the time was that this kind of multinational company was way out of reach for a young graduate, even with high enthusiasm and great excitement to be (finally) on the job market. So, I was really surprised when I had an interesting conversation with a top alumnus of my business school. We were at the Grenoble Ecole de Management graduation ceremony (our graduation!), and before the party got really started, I got to chat with her. She told me of the great experience she was getting by living and working in Dublin. She had already figured it all out: “you work with another 100 young people from 10 different nationalities across Europe, you can be based in Dublin, but then once you work really hard you can move to Malaga Spain or other BUs around the world, you can work with different lines of business and learn about new “techy” and business oriented products, move to the field in your home country or elsewhere, etc.” What, what, what? Moving around Europe, trained by the best sales coaches in the world, acquiring strong IT knowledge and getting on board with one of fastest-growing and most watched companies in the world? Well, I was in. The next day (OK, 3 days after, the time to recover), I sent her my CV, and 3 months later I started as a Business Development Consultant at Oracle in Dublin, representing the latest cloud based CRM across the French market. That was 15 months ago. Since then, I moved line of business twice, I’m always learning new things and working with different and senior stakeholders; I have attended hundreds of hours of sales and product training (priceless when you come from a business background); I passed the Dublin Institute of Technology Sales Certification through different trainings given onsite within Oracle; I’ve led projects based around social media and I’ve gotten involved within various sales deals going on my market. Despite all of these great things, two will remain in my spirit: the multiculturalism that I experience every day in the office, and the American style of management - more direct and open than what you can find in “regular French companies”. Sales Progression Board In May 2012, I passed what we call a ‘Sales Progression Board’ to be promoted to an Inside Sales position. I am now in charge of generating revenue through the sale of Oracle applications on my specific territory. Always keeping in my mind my personal ambition: going to the field one day. Interested to join Oracle in the same role as Mathias? Visit http://campus.oracle.com.

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  • Book Review: Oracle ADF Real World Developer’s Guide

    - by Frank Nimphius
    Recently PACKT Publishing published "Oracle ADF Real World Developer’s Guide" by Jobinesh Purushothaman, a product manager in our team. Though already the sixth book dedicated to Oracle ADF, it has a lot of great information in it that none of the previous books covered, making it a safe buy even for those who own the other books published by Oracle Press (McGrwHill) and PACKT Publishing. More than the half of the "Oracle ADF Real World Developer’s Guide" book is dedicated to Oracle ADF Business Components in a depth and clarity that allows you to feel the expertise that Jobinesh gained in this area. If you enjoy Jobinesh blog (http://jobinesh.blogspot.co.uk/) about Oracle ADF, then, no matter what expert you are in Oracle ADF, this book makes you happy as it provides you with detail information you always wished to have. If you are new to Oracle ADF, then this book alone doesn't get you flying, but, if you have some Java background, accelerates your learning big, big, big times. Chapter 1 is an introduction to Oracle ADF and not only explains the layers but also how it compares to plain Java EE solutions (page 13). If you are new to Oracle JDeveloper and ADF, then at the end of this chapter you know how to start JDeveloper and begin your ADF development Chapter 2 starts with what Jobinesh really is good at: ADF Business Components. In this chapter you learn about the architecture ingredients of ADF Business Components: View Objects, View Links, Associations, Entities, Row Sets, Query Collections and Application Modules. This chapter also provides a introduction to ADFBC SDO services, as well as sequence diagrams for what happens when you execute queries or commit updates. Chapter 3 is dedicated to entity objects and  is one of many chapters in this book you will enjoy and never want to miss. Jobinesh explains the artifacts that make up an entity object, how to work with entities and resource bundles, and many advanced topics, including inheritance, change history tracking, custom properties, validation and cursor handling.  Chapter 4 - you guessed it - is all about View objects. Comparable to entities, you learn about the XM files and classes that make a view object, as well as how to define and work with queries. List-of-values, inheritance, polymorphism, bind variables and data filtering are interesting - and important topics that follow. Again the chapter provides helpful sequence diagrams for you to understand what happens internally within a view object. Chapter 5 focuses on advanced view object and entity object topics, like lifecycle callback methods and when you want to override them. This chapter is a good digest of Jobinesh's blog entries (which most ADF developers have in their bookmark list). Really worth reading ! Chapter 6 then is bout Application Modules. Beside of what application modules are, this chapter covers important topics like properties, passivation, activation, application module pooling, how and where to write custom logic. In addition you learn about the AM lifecycle and request sequence. Chapter 7 is about the ADF binding layer. If you are new to Oracle ADF and got lost in the more advanced ADF Business Components chapters, then this chapter is where you get back into the game. In very easy terms, Jobinesh explains what the ADF binding is, how it fits into the JSF request lifecycle and what are the metadata file involved. Chapter 8 then goes into building data bound web user interfaces. In this chapter you get the basics of JavaServer Faces (e.g. managed beans) and learn about the interaction between the JSF UI and the ADF binding layer. Later this chapter provides advanced solutions for working with tree components and list of values. Chapter 9 introduces bounded task flows and ADF controller. This is a chapter you want to read if you are new to ADF of have started. Experts don't find anything new here, which doesn't mean that it is not worth reading it (I for example, enjoyed the controller talk very much) Chapter 10 is an advanced coverage of bounded task flow and talks about contextual events  Chapter 11 is another highlight and explains error handling, trains, transactions and more. I can only recommend you read this chapter. I am aware of many documents that cover exception handling in Oracle ADF (and my Oracle Magazine article for January/February 2013 does the same), but none that covers it in such a great depth. Chapter 12 covers ADF best practices, which is a great round-up of all the tips provided in this book (without Jobinesh to repeat himself). Its all cool stuff that helps you with your ADF projects. In summary, "Oracle ADF Real World Developer’s Guide" by Jobinesh Purushothaman is a great book and addition for all Oracle ADF developers and those who want to become one. Frank

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • My own personal use of Oracle Linux

    - by wcoekaer
    It always is easier to explain something with examples... Many people still don't seem to understand some of the convenient things around using Oracle Linux and since I personally (surprise!) use it at home, let me give you an idea. I have quite a few servers at home and I also have 2 hosted servers with a hosted provider. The servers at home I use mostly to play with random Linux related things, or with Oracle VM or just try out various new Oracle products to learn more. I like the technology, it's like a hobby really. To be able to have a good installation experience and use an officially certified Linux distribution and not waste time trying to find the right libraries, I, of course, use Oracle Linux. Now, at least I can get a copy of Oracle Linux for free (even if I was not working for Oracle) and I can/could use that on as many servers at home (or at my company if I worked elsewhere) for testing, development and production. I just go to http://edelivery.oracle.com/linux and download the version(s) I want and off I go. Now, I also have the right (and not because I am an employee) to take those images and put them on my own server and give them to someone else, I in fact, just recently set up my own mirror on my own hosted server. I don't have to remove oracle-logos, I don't have to rebuild the ISO images, I don't have to recompile anything, I can just put the whole binary distribution on my own server without contract. Perfectly free to do so. Of course the source code of all of this is there, I have a copy of the UEK code at home, just cloned from https://oss.oracle.com/git/?p=linux-2.6-unbreakable.git. And as you can see, the entire changelog, checkins, merges from Linus's tree, complete overview of everything that got changed from kernel to kernel, from patch to patch, errata to errata. No obfuscating, no tar balls and spending time with diff, or go read bug reports to find out what changed (seems silly to me). Some of my servers are on the external network and I need to be current with security errata, but guess what, no problem, my servers are hooked up to http://public-yum.oracle.com which is open, free, and completely up to date, in a consistent, reliable way with any errata, security or bugfix. So I have nothing to worry about. Also, not because I am an employee. Anyone can. And, with this, I also can, and have, set up my own mirror site that hosts these RPMs. both binary and source rpms. Because I am free to get them and distribute them. I am quite capable of supporting my servers on my own, so I don't need to rely on the support organization so I don't need to have a support subscription :-). So I don't need to pay. Neither would you, at least not with Oracle Linux. Another cool thing. The hosted servers came (unfortunately) with Centos installed. While Centos works just fine as is, I tend to prefer to be current with my security errata(reliably) and I prefer to just maintain one yum repository instead of 2, I converted them over to Oracle Linux as well (in place) so they happily receive and use the exact same RPMs. Since Oracle Linux is exactly the same from a user/application point of view as RHEL, including files like /etc/redhat-release and no changes from .el. to .centos. I know I have nothing to worry about installing one of the RHEL applications. So, OL everywhere makes my life a lot easier and why not... Next! Since I run Oracle VM and I have -tons- of VM's on my machines, in some cases on my big WOPR box I have 15-20 VMs running. Well, no problem, OL is free and I don't have to worry about counting the number of VMs, whether it's 1, or 4, or more than 10 ... like some other alternatives started doing... and finally :) I like to try out new stuff, not 3 year old stuff. So with UEK2 as part of OL6 (and 6.3 in particular) I can play with a 3.0.x based kernel and it just installs and runs perfectly clean with OL6, so quite current stuff in an environment that I know works, no need to toy around with an unsupported pre-alpha upstream distribution with libraries and versions that are not compatible with production software (I have nothing against ubuntu or fedora or opensuse... just not what I can rely on or use for what I need, and I don't need a desktop). pretty compelling. I say... and again, it doesn't matter that I work for Oracle, if I was working elsewhere, or not at all, all of the above would still apply. Student, teacher, developer, whatever. contrast this with $349 for 2 sockets and oneguest and selfsupport per year to even just get the software bits.

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