Search Results

Search found 13193 results on 528 pages for 'analytics api'.

Page 397/528 | < Previous Page | 393 394 395 396 397 398 399 400 401 402 403 404  | Next Page >

  • XML Outputting - PHP vs JS vs Anything Else?

    - by itsphil
    Hi everyone, I am working on developing a Travel website which uses XML API's to get the data. However i am relatively new to XML and outputting it. I have been experimenting with using PHP to output a test XML file, but currently the furthest iv got is to only output a few records. As it the questions states i need to know which technology will be best for this project. Below iv included some points to take into consideration. The website is going to be a large sized, heavy traffic site (expedia/lastminute size) My skillset is PHP (intermediate/high skilled) & Javascript (intermediate/high skilled) Below is an example of the XML that the API is outputting: <?xml version="1.0"?> <response method="###" success="Y"> <errors> </errors> <request> <auth password="test" username="test" /> <method action="###" sitename="###" /> </request> <results> <line id="6" logourl="###" name="Line 1" smalllogourl="###"> <ships> <ship id="16" name="Ship 1" /> <ship id="453" name="Ship 2" /> <ship id="468" name="Ship 3" /> <ship id="356" name="Ship 4" /> </ships> </line> <line id="63" logourl="###" name="Line 2" smalllogourl="###"> <ships> <ship id="492" name="Ship 1" /> <ship id="454" name="Ship 2" /> <ship id="455" name="Ship 3" /> <ship id="421" name="Ship 4" /> <ship id="401" name="Ship 5" /> <ship id="404" name="Ship 6" /> <ship id="405" name="Ship 7" /> <ship id="406" name="Ship 8" /> <ship id="407" name="Ship 9" /> <ship id="408" name="Ship 10" /> </ships> </line> <line id="41" logourl="###"> <ships> <ship id="229" name="Ship 1" /> <ship id="230" name="Ship 2" /> <ship id="231" name="Ship 3" /> <ship id="445" name="Ship 4" /> <ship id="570" name="Ship 5" /> <ship id="571" name="Ship 6" /> </ships> </line> </results> </response> If possible when suggesting which technlogy is best for this project, if you could provide some getting started guides or any information would be very much appreciated. Thank you for taking the time to read this.

    Read the article

  • I never really understood: what is Application Binary Interface (ABI)?

    - by claws
    I never clearly understood what is an ABI. I'm sorry for such a lengthy question. I just want to clearly understand things. Please don't point me to wiki article, If could understand it, I wouldn't be here posting such a lengthy post. This is my mindset about different interfaces: TV remote is an interface between user and TV. It is an existing entity but useless (doesn't provide any functionality) by itself. All the functionality for each of those buttons on the remote is implemented in the Television set. Interface: It is a "existing entity" layer between the functionality and consumer of that functionality. An, interface by itself is doesn't do anything. It just invokes the functionality lying behind. Now depending on who the user is there are different type of interfaces. Command Line Interface(CLI) commands are the existing entities, consumer is the user and functionality lies behind. functionality: my software functionality which solves some purpose to which we are describing this interface. existing entities: commands consumer: user Graphical User Interface(GUI) window,buttons etc.. are the existing entities, again consumer is the user and functionality lies behind. functionality: my software functionality which solves some purpose to which we are describing this interface. existing entities: window,buttons etc.. consumer: user Application Programming Interface(API) functions or to be more correct, interfaces (in interfaced based programming) are the existing entities, consumer here is another program not a user. and again functionality lies behind this layer. functionality: my software functionality which solves some purpose to which we are describing this interface. existing entities: functions, Interfaces(array of functions). consumer: another program/application. Application Binary Interface (ABI) Here is my problem starts. functionality: ??? existing entities: ??? consumer: ??? I've wrote few softwares in different languages and provided different kind of interfaces (CLI, GUI, API) but I'm not sure, if I ever, provided any ABI. http://en.wikipedia.org/wiki/Application_binary_interface says: ABIs cover details such as data type, size, and alignment; the calling convention, which controls how functions' arguments are passed and return values retrieved; the system call numbers and how an application should make system calls to the operating system; Other ABIs standardize details such as the C++ name mangling,[2] . exception propagation,[3] and calling convention between compilers on the same platform, but do not require cross-platform compatibility. Who needs these details? Please don't say, OS. I know assembly programming. I know how linking & loading works. I know what exactly happens inside. Where did C++ name mangling come in between? I thought we are talking at the binary level. Where did languages come in between? anyway, I've downloaded the [PDF] System V Application Binary Interface Edition 4.1 (1997-03-18) to see what exactly it contains. Well, most of it didn't make any sense. Why does it contain 2 chapters (4th & 5th) which describe the ELF file format.Infact, these are the only 2 significant chapters that specification. Rest of all the chapters "Processor Specific". Anyway, I thought that it is completely different topic. Please don't say that ELF file format specs are the ABI. It doesn't qualify to be Interface according to the definition. I know, since we are talking at such low level it must be very specific. But I'm not sure how is it "Instruction Set Architecture(ISA)" specific? Where can I find MS Window's ABI? So, these are the major queries that are bugging me.

    Read the article

  • Windows Azure: Announcing Support for Windows Server 2012 R2 + Some Nice Price Cuts

    - by ScottGu
    Today we released some great updates to Windows Azure: Virtual Machines: Support for Windows Server 2012 R2 Cloud Services: Support for Windows Server 2012 R2 and .NET 4.5.1 Windows Azure Pack: Use Windows Azure features on-premises using Windows Server 2012 R2 Price Cuts: Up to 22% Price Reduction on Memory-Intensive Instances Below are more details about each of the improvements: Virtual Machines: Support for Windows Server 2012 R2 This morning we announced the release of Windows Server 2012 R2 – which is a fantastic update to Windows Server and includes a ton of great enhancements. This morning we are also excited to announce that the general availability image of Windows Server 2012 RC is now supported on Windows Azure.  Windows Azure is the first cloud provider to offer the final release of Windows Server 2012 R2, and it is incredibly easy to launch your own Windows Server 2012 R2 instance with it. To create a new Windows Server 2012 R2 instance simply choose New->Compute->Virtual Machine within the Windows Azure Management Portal.  You can select the “Windows Server 2012 R2” image and create a new Virtual Machine using the “Quick Create” option: Or alternatively click the “From Gallery” option if you want to customize even more configuration options (endpoints, remote powershell, availability set, etc): Creating and instantiating a new Virtual Machine on Windows Azure is very fast.  In fact, the Windows Server 2012 R2 image now deploys and runs 30% faster than previous versions of Windows Server. Once the VM is deployed you can drill into it to track its health and manage its settings: Clicking the “Connect” button allows you to remote desktop into the VM – at which point you can customize and manage it as a full administrator however you want: If you haven’t tried Windows Server 2012 R2 yet – give it a try with Windows Azure.  There is no easier way to get an instance of it up and running! Cloud Services: Support for using Windows Server 2012 R2 with Web and Worker Roles Today’s Windows Azure release also allows you to now use Windows Server 2012 R2 and .NET 4.5.1 within Web and Worker Roles within Cloud Service based applications.  Enabling this is easy.  You can configure existing existing Cloud Service application to use Windows Server 2012 R2 by updating your Cloud Service Configuration File (.cscfg) to use the new “OS Family 4” setting: Or alternatively you can use the Windows Azure Management Portal to update cloud services that are already deployed on Windows Azure.  Simply choose the configure tab on them and select Windows Server 2012 R2 in the Operating System Family dropdown: The approaches above enable you to immediately take advantage of Windows Server 2012 R2 and .NET 4.5.1 and all the great features they provide. Windows Azure Pack: Use Windows Azure features on Windows Server 2012 R2 Today we also made generally available the Windows Azure Pack, which is a free download that enables you to run Windows Azure Technology within your own datacenter, an on-premises private cloud environment, or with one of our service provider/hosting partners who run Windows Server. Windows Azure Pack enables you to use a management portal that has the exact same UI as the Windows Azure Management Portal, and within which you can create and manage Virtual Machines, Web Sites, and Service Bus – all of which can run on Windows Server and System Center.  The services provided with the Windows Azure Pack are consistent with the services offered within our Windows Azure public cloud offering.  This consistency enables organizations and developers to build applications and solutions that can run in any hosting environment – and which use the same development and management approach.  The end result is an offering with incredible flexibility. You can learn more about Windows Azure Pack and download/deploy it today here. Price Cuts: Up to 22% Reduction on Memory Intensive Instances Today we are also reducing prices by up to 22% on our memory-intensive VM instances (specifically our A5, A6, and A7 instances).  These price reductions apply to both Windows and Linux VM instances, as well as for Cloud Service based applications: These price reductions will take effect in November, and will enable you to run applications that demand larger memory (such as SharePoint, Databases, in-memory analytics, etc) even more cost effectively. Summary Today’s release enables you to start using Windows Server 2012 R2 within Windows Azure immediately, and take advantage of our Cloud OS vision both within our datacenters – and using the Windows Azure Pack within both your existing datacenters and those of our partners. If you don’t already have a Windows Azure account, you can sign-up for a free trial and start using all of the above features today.  Then visit the Windows Azure Developer Center to learn more about how to build apps with it. Hope this helps, Scott P.S. In addition to blogging, I am also now using Twitter for quick updates and to share links. Follow me at: twitter.com/scottgu

    Read the article

  • Mobile HCM: It’s not the future, it is right now

    - by Natalia Rachelson
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Steve Boese, Director Product Strategy, Oracle I’ll bet you reached for your iPhone or Android or BlackBerry and took a quick look at email or Facebook or last night’s text messages before you even got out of bed this morning. Come on, admit it, it’s ok, you are among friends here. See, feel better now? But seriously, the incredible growth and near-ubiquity of increasingly powerful, capable, and for many of us, essential in our daily lives mobile devices has profoundly changed the way we communicate, consume information, socialize, and more and more, conduct business and get our work done. And if you doubt that profound change has happened, just think for a moment about the last time you misplaced your iPhone.  The shivers, the cold sweats, the panic... We have all been there. And indeed your personal experiences with mobile technology echoes throughout the world - here are a few data points to consider: Market research firm IDC estimates 1.8 billion mobile phones will be shipped in 2012. A recent Pew study reports 46% of Americans own a smartphone of some kind. And finally in the USA, ownership of tablets like the iPad has doubled from 10% to 19% in the last year. So truly for the Human Resources leader, the question is no longer, ‘Should HR explore ways to exploit mobile devices and their always-on nature to better support and empower the modern workforce?’, but rather ‘How can HR best take advantage of smartphone and tablet capability to provide information, enable transactions, and enhance decision making?’. Because even though moving HCM applications to mobile devices seems inherently logical given today’s fast-moving and mobile workforces, and its promise to deliver incredible value to the organization, HR leaders also have to consider many factors before devising their Mobile HCM strategy and embarking on mobile HR technology projects. Here are just some of the important considerations for HR leaders as you build your strategies and evaluate mobile HCM solutions: Does your organization provide mobile devices to the workforce today, and if so, will the current set of deployed devices have the necessary capability and ecosystems to support your mobile HCM initiatives? Will you allow workers to use or bring their own mobile devices, (commonly abbreviated as ‘BYOD’), and if so are your IT and Security organizations in agreement and capable of supporting that strategy? Do you know which workers need access to mobile HCM applications? Often mobile HCM capability flows down in an organization, with executives and other ‘road-warrior’ types having the most immediate needs, followed by field sales staff, project managers, and even potential job candidates. But just as an organization will have to spend time understanding ‘who’ should have access to mobile HCM technology, the ‘what’ of the way the solutions should be deployed to these groups will also vary. What works and makes sense for the executive, (company-wide dashboards and analytics on an iPad), might not be as relevant for a retail store manager, (employee schedules, location-level sales and inventory data, transaction approvals, etc.). With Oracle Fusion HCM, we are taking an approach to mobile HR that encompasses not just the mobile solution needs for the various types of worker, but also incorporates the fundamental attributes of great mobile applications - the ability to support end-to-end transactions, apps that respond with lightning-fast speed, with functions that are embedded in a worker’s daily activities, and features that can be mashed-up easily with other business areas like Finance and CRM. Finally, and perhaps most importantly for the Oracle Fusion HCM team, delivering mobile experiences that truly enhance, enable, and empower the mobile workforce, and deliver on the design mantras of the best-in-class consumer applications, continues to shape and drive design decisions. Mobile is no longer the future, it is right now, and the cutting-edge HR leader of today will need to consider how mobile fits her HCM technology strategy from here on out. You can learn more about our ideas and plans for Oracle Fusion HCM mobile solutions at https://fusiontap.oracle.com/.

    Read the article

  • Oracle Unveils Industry’s Broadest Cloud Strategy

    - by kellsey.ruppel
    Oracle Unveils Industry’s Broadest Cloud Strategy Adds Social Cloud and Showcases early customers Redwood Shores, Calif. – June 6, 2012 “Almost seven years of relentless engineering and innovation plus key strategic acquisitions. An investment of billions. We are now announcing the most comprehensive Cloud on the planet Earth,” said Oracle CEO, Larry Ellison. “Most cloud vendors only have niche assets. They don’t have platforms to extend. Oracle is the only vendor that offers a complete suite of modern, socially-enabled applications, all based on a standards-based platform.” News Facts In a major strategy update today, Larry Ellison announced the industry’s broadest and most advanced Cloud strategy and introduced Oracle Cloud Social Services, a broad Enterprise Social Platform offering. Oracle Cloud delivers a broad set of industry-standards based, integrated services that provide customers with subscription-based access to Oracle Platform Services, Application Services, and Social Services, all completely managed, hosted and supported by Oracle. Offering a wide range of business applications and platform services, the Oracle Cloud is the only cloud to enable customers to avoid the data and business process fragmentation that occurs when using multiple, siloed public clouds. Oracle Cloud is powered by leading enterprise-grade infrastructure, including Oracle Exadata and Oracle Exalogic, providing customers and partners with a high-performance, reliable, and secure infrastructure for running critical business applications. Oracle Cloud enables easy self-service for both business users and developers. Business users can order, configure, extend, and monitor their applications. Developers and administrators can easily develop, deploy, monitor and manage their applications. As part of the event, Oracle also showcased several early Oracle Cloud customers and partners including system integrators and independent software vendors. Oracle Cloud Platform Services Built on a common, complete, standards-based and enterprise-grade set of infrastructure components, Oracle Cloud Platform Services enable customers to speed time to market and lower costs by quickly building, deploying and managing bespoke applications. Oracle Cloud Platform Services will include: Database Services to manage data and build database applications with the Oracle Database. Java Services to develop, deploy and manage Java applications with Oracle WebLogic. Developer Services to allow application developers to collaboratively build applications. Web Services to build Web applications rapidly using PHP, Ruby, and Python. Mobile Services to allow developers to build cross-platform native and HTML5 mobile applications for leading smartphones and tablets. Documents Services to allow project teams to collaborate and share documents through online workspaces and portals. Sites Services to allow business users to develop and maintain visually engaging .com sites Analytics Services to allow business users to quickly build and share analytic dashboards and reports through the Cloud. Oracle Cloud Application Services Oracle Cloud Application Services provides customers access to the industry’s broadest range of enterprise applications available in the cloud today, with built-in business intelligence, social and mobile capabilities. Easy to setup, configure, extend, use and administer, Oracle Cloud Application Services will include: ERP Services: A complete set of Financial Accounting, Project Management, Procurement, Sourcing, and Governance, Risk & Compliance solutions. HCM Services: A complete Human Capital Management solution including Global HR, Workforce Lifecycle Management, Compensation, Benefits, Payroll and other solutions. Talent Management Services: A complete Talent Management solution including Recruiting, Sourcing, Performance Management, and Learning. Sales and Marketing Services: A complete Sales and Marketing solution including Sales Planning, Territory Management, Leads & Opportunity Management, and Forecasting. Customer Experience Services: A complete Customer Service solution including Web Self-Service, Contact Centers, Knowledge Management, Chat, and e-mail Management. Oracle Cloud Social Services Oracle Cloud Social Services provides the most broad and complete enterprise social platform available in the cloud today.  With Oracle Cloud Social Services, enterprises can engage with their customers on a range of social media properties in a comprehensive and meaningful fashion including social marketing, commerce, service and listening. The platform also provides enterprises with a rich social networking solution for their employees to collaborate effectively inside the enterprise. Oracle’s integrated social platform will include: Oracle Social Network to enable secure enterprise collaboration and purposeful social networking for business. Oracle Social Data Services to aggregate data from social networks and enterprise data sources to enrich business applications. Oracle Social Marketing and Engagement Services to enable marketers to centrally create, publish, moderate, manage, measure and report on their social marketing campaigns. Oracle Social Intelligence Services to enable marketers to analyze social media interactions and to enable customer service and sales teams to engage with customers and prospects effectively. Supporting Resources Oracle Cloud – learn more cloud.oracle.com – sign up now Webcast – watch the replay About Oracle Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NASDAQ:ORCL), visit www.oracle.com. TrademarksOracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

    Read the article

  • Oracle Day 2013 Istanbul – 14.Kasim.2013

    - by TUFEKCIOGLU,FATIH
    Oracle Day 2013 Istanbul – 14.Kasim.2013 Yeni Teknolojiler. Yeni Dünya.  Sayfa duzgun goruntulenemiyorsa etkinlik takvimine asagidaki linkten ulasabilirsiniz : https://blogs.oracle.com/fatihtufekcioglu/resource/Oracle_Day_Istanbul_14.Kasim.2013_blogs.oracle.com.fatihtufekcioglu.html#! charset=iso-8859-1"> "> Hemen Kaydolun! Oracle Day 2013 Istanbul Istanbul Kongre Merkezi Taskisla Caddesi Harbiye 34367 Istanbul / Türkiye 14 Kasim 2013, Persembe 08:30 - 18:00 LCV: [email protected] Oracle Day 2013 Istanbul Yeni Teknolojiler. Yeni Dünya. 14 Kasim 2013 Sayin Davetlimiz, Teknoloji, dünyayi sürekli degistirmeye devam ediyor. Bulut bilisim, mobil çözümler, büyük veri ve nesnelerin interneti güçlerini birlestirerek, eski is modellerini altüst edip inovasyonu ön plana çikartiyorlar. Organizasyonlar ise bu yeni dünyaya ayak uydurmak için bir yandan sürekli degisimi saglamaya çalisirken, diger yandan da isletmelerini en iyi sekilde yönetmeye devam etmek zorundalar. Peki organizasyonlar bu dengeyi nasil koruyorlar? Oracle Day 2013 Istanbul'da birçok Oracle müsterisinden dinleyeceginiz basari hikayeleriyle bunun nasil mümkün oldugunu görebilirsiniz. Etkinlige katilarak: Teknolojinin, yeni is modellerini ve firsatlarini nasil atesledigini ögrenebilir, Inovasyonu ön plana çikartmak için bilgi teknolojilerini sadelestiren sirketlerin basari hikayelerini dinleyebilir, Sizinle ayni zorluklari tecrübe eden sektör profesyonelleriyle biraraya gelebilir, Oracle'dan en yeni ürün haberlerini ve duyurularini takip etme firsati bulabilirsiniz. Oracle ve is ortaklariyla bulusmak, müsteri basari hikayelerini dinlemek, sosyal ve mobil etkilesimler için firsatlar yakalamak, uygulamali demolar izlemek ve daha fazlasi için Oracle Day 2013 Istanbul'da bize katilmanizdan memnuniyet duyacagiz. Hemen Kaydolun. Saygilarimizla, Oracle Türkiye Oracle Is Ortagi Müsteri Basari Hikayesi TROUG Sunum Ingilizcedir Program 08:30-09:30 Kayit 09:30-10:00 Hos Geldiniz Filiz Dogan, Genel Müdür, Oracle Türkiye 10:00-10:30 Keynote Andrew Sutherland, SVP, EMEA Technology, Oracle 10:30-11:00 Yapi Kredi ve Oracle Cahit Erdogan, Bilisim Teknolojileri ve Operasyon Yönetimi Genel Müdür Yardimcisi, Yapi Kredi Bankasi 11:00-11:30 150. Yasinda Ziraat'te Teknolojinin Dünü, Bugünü, Yarini Yunus Uygur Kocaoglu, Ziraat Teknoloji Genel Müdürü & Bilgi Teknolojileri Yönetimi Genel Müdür Yardimcisi, Ziraat Bankasi 11:30-11:45 Oracle Day'de 5. Yil Sezgin Aslan, Is Gelistirme Grup Yöneticisi, Innova 11:45-13:00 Ögle Yemegi Salon 1 Salon 2 Salon 3 Salon 4 Salon 5 Salon 6 Salon 7 Salon 8 Bulut Bilisim Çözümleri Büyük Veri & Analitik Çözümler Mobil Dünyada Orta Katman Çözümleri Is Uygulamalari I Is Uygulamalari II Modern Veri Merkezi Oracle & Is Ortaklari Çözümleri & Basari Hikayeleri TROUG (Oracle User Group) 13:00-13:30 Bulutunuza Yön Verin! Big Data at Work: Transform Your Business with Analytics Your Blueprint For Driving Enterprise Mobile Strategy Empowering Modern Business in the Cloud - Is Optimizasyonu Hayal Degil! Degisime Dünden Hazir Olmak: "BAT E-Fatura Projesi” Panel: "Türkiye'de Nitelikli Bilisim Elemani Yetistirilmesi" Oracle Oracle Oracle Oracle Oracle Idea Teknoloji British American Tobacco Oracle TROUG 13:30-13:40 Kahve Molasi 13:40-14:10 12c ile Veritabani Buluta Tasindi, Peki ya Siz? Büyüklük Sizde Kalsin BT Öncüleri için Uygulama Sunucusu Platformu Vakif Emeklilik Muhasebe ve Lojistik Sistemler Dönüsüm Projesi JD Edwards EnterpriseOne: Kapsamli, Kullanici Dostu ve Yenilikçi Modern Veri Merkezleri için Etkin Oracle Sunuculari Ziraat Bankasi Exadata Basari Hikayesi Oracle Database 12c Önemli Özellikler (DB/DWH) Oracle Etiya Oracle Innova Oracle Oracle Ziraat Bankasi TROUG 14:10-14:20 Kahve Molasi 14:20-14:50 Oracle Bulutunuza Bir Mimarin Bakisi Odakliligin Gücü: Oracle BI Dashboard Kullanimiyla Performans Yönetimi Kurumsal Uygulamalarin Mobil Dünyaya Entegrasyonu Müsteri Karsisinda Tutarli, Etkin ve Tekil Durus: Mükemmel Müsteri Deneyimi Etkin Planlama ve Satin Alma ile Tedarik Zincirinden "Deger Zinciri"ne Dönüsüm Oracle Uygulamalari için Tasarlanmis Veri Depolama Sistemleri Bütünlesik Sistemler (Engineered Systems) için Platinum Hizmetler Sql/PLSQL Yeni Özellikler Oracle ING Oracle Oracle Oracle Oracle Oracle TROUG 14:50-15:00 Kahve Molasi 15:00-15:30 Oracle Enterprise Manager 12c: How Does It Support the Cloud? Veri Analizinde Yeni Yorum, Endeca ile Yeni Bakis Kurumsal Bilginin Yolculugu Basariya Giden Yol: Satis, Pazarlama ve Sosyal Medya Elele Kurumsal Performans Yönetimi (EPM) ile Is Potansiyelinizi Açiga Çikarin! Oracle Sunucu ve Veri Depolama Teknolojilerine Hizli Geçis - Avea Basari Hikayesi SAP Uygulamalari Oracle Engineered (Bütünlesik) Sistemler ile Daha Iyi Çalisiyor - Koçtas Basari Hikayesi Oracle EBS R12.2 Yeni Özellikler Oracle Gtech Oracle Innova Oracle Oracle Avea Oracle Koçtas TROUG 15:30-15:40 Kahve Molasi 15:40-16:10 Oracle Real Application Testing (RAT) ile Partitioning Islemleri, Oracle RAT'in Finansbank'taki Kullanim Alanlari Degisen Pazar Kosullarina Hizli Bütçe Revizyonu ile Adaptasyon Mobil Cihazlar için Erisim Yönetimi ve Güvenlik Yönetisim, Yasal Uyumluluk ve Süreç Optimizasyonu Lider Ise Alim Çözümü Taleo ile Bireysel Basaridan Kurumsal Basariya Oracle Bütünlesik Sistemleri ile Kendi Bulut Ortaminizi Yaratin Akçelik ERP Seçimi JDEdwards Exadata - Maximum Availability Architecture Best Practices Avea Finansbank IBTECH Gtech Oracle PwC Oracle Oracle Akçelik Kora Oracle 16:10-16:20 Kahve Molasi 16:20-16:50 Orta Katman da Bulutlu Hizli Veri mi Büyük Veri mi? Her Tür Süreç Ihtiyaci için Oracle BPM - Demo CRM Dünyasinin Tecrübeli Yildizi Siebel'in Bugünü ve Yarini Fusion ile IK Stratejilerinizi Bulutlara Tasimak Esnek ve Dinamik Veri Merkezi Altyapilari Kurulum Süresi En SADE ERP. Oracle Business Accelerator ile ERP'de Jet Hizi! Nefis: EDQ, OGG ve ODI Exadata Üzerinde Oracle Oracle Oracle KRBB Oracle Oracle AWR Oracle SADE Organik Labrys Danismanlik TROUG 16:50-18:00 Kokteyl & Oracle Infiniband Konseri PANELISTLER: Esref Adali: ITÜ Bilgisayar Mühendisligi Bölüm Baskani ve Bilisim Enstitüsü Bilgi Teknolojileri Programi Anabilim Dali Baskani Kemal Ciliz: TÜBISAD Yönetim Kurulu Baskani Zekeriya Besiroglu: Oracle Bilgisayar Programcilar Dernegi Yönetim Kurulu Baskani MODERATÖR: Cem Satana, Oracle Genel Müdür Yardimcisi ">Eger bir kamu kurumunun/kurulusunun çalisani veya görevlisi iseniz, bu etkinlige iliskin önemli etik kurallara iliskin bilgi için lütfen buraya tiklayiniz -- Copyright 2013, Oracle and/or its affiliates. All rights reserved. Bize Ulasin | Yasal Uyarilar | Gizlilik Beyani Etkinlik takvimi : https://blogs.oracle.com/fatihtufekcioglu/resource/Oracle_Day_Istanbul_14.Kasim.2013_blogs.oracle.com.fatihtufekcioglu.html#!

    Read the article

  • Hello With Oracle Identity Manager Architecture

    - by mustafakaya
    Hi, my name is Mustafa! I'm a Senior Consultant in Fusion Middleware Team and living in Istanbul,Turkey. I worked many various Java based software development projects such as end-to-end web applications, CRM , Telco VAS and integration projects.I want to share my experiences and research about Fusion Middleware Products in this column. Customer always wants best solution from software consultants or developers. Solution will be a code snippet or change complete architecture. We faced different requests according to the case of customer. In my posts i want to discuss Fusion Middleware Products Architecture or how can extend usability with apis or UI customization and more and I look forward to engaging with you on your experiences and thoughts on this.  In my first post, i will be discussing Oracle Identity Manager architecture  and i plan to discuss Oracle Identity Manager 11g features in next posts. Oracle Identity Manager System Architecture Oracle Identity Governance includes Oracle Identity Manager,Oracle Identity Analytics and Oracle Privileged Account Manager. I will discuss Oracle Identity Manager architecture in this post.  In basically, Oracle Identity Manager is a n-tier standard  Java EE application that is deployed on Oracle WebLogic Server and uses  a database .  Oracle Identity Manager presentation tier has three different screen and two different client. Identity Self Service and Identity System Administration are web-based thin client. Design Console is a Java Swing Client that communicates directly with the Business Service Tier.  Identity Self Service provides end-user operations and delegated administration features. System Administration provides system administration functions. And Design Console mostly use for development management operations such as  create and manage adapter and process form,notification , workflow desing, reconciliation rules etc. Business service tier is implemented as an Enterprise JavaBeans(EJB) application. So you can extense Oracle Identity Manager capabilities.  -The SMPL and EJB APIs allow develop custom plug-ins such as management roles or identities.  -Identity Services allow use core business capabilites of Oracle Identity Manager such as The User provisioning or reconciliation service. -Integration Services allow develop custom connectors or adapters for various deployment needs. -Platform Services allow use Entitlement Servers, Scheduler or SOA composites. The Middleware tier allows you using capabilites ADF Faces,SOA Suites, Scheduler, Entitlement Server and BI Publisher Reports. So OIM allows you to configure workflows uses Oracle SOA Suite or define authorization policies use with Oracle Entitlement Server. Also you can customization of OIM UI without need to write code and using ADF Business Editor  you can extend custom attributes to user,role,catalog and other objects. Data tiers; Oracle Identity Manager is driven by data and metadata which provides flexibility and adaptability to Oracle Identity Manager functionlities.  -Database has five schemas these are OIM,SOA,MDS,OPSS and OES. Oracle Identity Manager uses database to store runtime and configuration data. And all of entity, transactional and audit datas are stored in database. -Metadata Store; customizations and personalizations are stored in file-based repository or database-based repository.And Oracle Identity Manager architecture,the metadata is in Oracle Identity Manager database to take advantage of some of the advanced performance and availability features that this mode provides. -Identity Store; Oracle Identity Manager provides the ability to integrate an LDAP-based identity store into Oracle Identity Manager architecture.  Oracle Identity Manager uses the human workflow module of Oracle Service Oriented Architecture Suite. OIM connects to SOA using the T3 URL which is front-end URL for the SOA server.Oracle Identity Manager uses embedded Oracle Entitlement Server for authorization checks in OIM engine.  Several Oracle Identity Manager modules use JMS queues. Each queue is processed by a separate Message Driven Bean (MDB), which is also part of the Oracle Identity Manager application. Message producers are also part of the Oracle Identity Manager application. Oracle Identity Manager uses a scheduled jobs for some activities in the background.Some of scheduled jobs come with Out-Of-Box such as the disable users after the end date of the users or you can define your custom schedule jobs with Oracle Identity Manager APIs. You can use Oracle BI Publisher for reporting Oracle Identity Manager transactions or audit data which are in database. About me: Mustafa Kaya is a Senior Consultant in Oracle Fusion Middleware Team, living in Istanbul. Before coming to Oracle, he worked in teams developing web applications and backend services at a telco company. He is a Java technology enthusiast, software engineer and addicted to learn new technologies,develop new ideas. Follow Mustafa on Twitter,Connect on LinkedIn, and visit his site for Oracle Fusion Middleware related tips.

    Read the article

  • BPM Suite 11gR1 Released

    - by Manoj Das
    This morning (April 27th, 2010), Oracle BPM Suite 11gR1 became available for download from OTN and eDelivery. If you have been following our plans in this area, you know that this is the release unifying BEA ALBPM product, which became Oracle BPM10gR3, with the Oracle stack. Some of the highlights of this release are: BPMN 2.0 modeling and simulation Web based Process Composer for BPMN and Rules authoring Zero-code environment with full access to Oracle SOA Suite’s rich set of application and other adapters Process Spaces – Out-of-box integration with Web Center Suite Process Analytics – Native process cubes as well as integration with Oracle BAM You can learn more about this release from the documentation. Notes about downloading and installing Please note that Oracle BPM Suite 11gR1 is delivered and installed as part of SOA 11.1.1.3.0, which is a sparse release (only incremental patch). To install: Download and install SOA 11.1.1.2.0, which is a full release (you can find the bits at the above location) Download and install SOA 11.1.1.3.0 During configure step (using the Fusion Middleware configuration wizard), use the Oracle Business Process Management template supplied with the SOA Suite11g (11.1.1.3.0) If you plan to use Process Spaces, also install Web Center 11.1.1.3.0, which also is delivered as a sparse release and needs to be installed on top of Web Center 11.1.1.2.0 Some early feedback We have been receiving very encouraging feedback on this release. Some quotes from partners are included below: “I just attended a preview workshop on BPM Studio, Oracle's BPMN 2.0 tool, held by Clemens Utschig Utschig from Oracle HQ. The usability and ease to get started are impressive. In the business view analysts can intuitively start modeling, then developers refine in their own, more technical view. The BPM Studio sets itself apart from pure play BPMN 2.0 tools by being seamlessly integrated inside a holistic SOA / BPM toolset: BPMN models are placed in SCA-Composites in SOA Suite 11g. This allows to abstract away the complexities of SOA integration aspects from business process aspects. For UIs in BPMN tasks, you have the richness of ADF 11g based Frontends. With BPM Studio we architects have a new modeling and development IDE that gives us interesting design challenges to grasp and elaborate, since many things BPMN 2.0 are different from good ol' BPEL. For example, for simple transformations, you don't use BPEL "assign" any more, but add the transformation directly to the service call. There is much less XPath involved. And, there is no translation from model to BPEL code anymore, so the awkward process model to BPEL roundtrip, which never really worked as well as it looked on marketing slides, is obsolete: With BPMN 2.0 "the model is the code". Now, these are great times to start the journey into BPM! Some tips: Start Projects smoothly, with initial processes being not overly complex and not using the more esoteric areas of BPMN, to manage the learning path and to stay successful with each iteration. Verify non functional requirements by conducting performance and load tests early. As mentioned above, separate all technical integration logic into SOA Suite or Oracle Service Bus. And - share your experience!” Hajo Normann, SOA Architect - Oracle ACE Director - Co-Leader DOAG SIG SOA   "Reuse of components across the Oracle 11G Fusion Middleware stack, like for instance a Database Adapter, is essential. It improves stability and predictability of the solution. BPM just is one of the components plugging into the stack and reuses all other components." Mr. Leon Smiers, Oracle Solution Architect, Capgemini   “I had the opportunity to follow a hands-on workshop held by Clemens for Oracle partners and I was really impressed of the overall offering of BPM11g. BPM11g allows the execution of BPMN 2.0 processes, without having to transform/translate them first to BPEL in order to be executable. The fact that BPMN uses the same underlying service infrastructure of SOA Suite 11g has a lot of benefits for us already familiar with SOA Suite 11g. BPMN is just another SCA component within a SCA composite and can (re)use all the existing components like Rules, Human Workflow, Adapters and Mediator. I also like the fact that BPMN runs on the same service engine as BPEL. By that all known best practices for making a BPEL  process reliable are valid for BPMN processes as well. Last but not least, BPMN is integrated into the superior end-to-end tracing of SOA Suite 11g. With BPM11g, Oracle offers a very competitive product which will have a big effect on the IT market. Clemens and Jürgen: Thanks for the great workshop! I’m really looking forward to my first project using Oracle BPM11g!” Guido Schmutz, Technology Manager / Oracle ACE Director for Fusion Middleware and SOA, Company:  Trivadis Some earlier feedback were summarized in this post.

    Read the article

  • 2012 Oracle Fusion Innovation Awards - Part 2

    - by Michelle Kimihira
    Author: Moazzam Chaudry Continuing from Friday's blog on 2012 Oracle Fusion Innovation Awards, this blog (Part 2) will provide more details around the customers. It was a tremendous honor to be in single room of winners. We only wish we could have had more time to share stories from all the winners.  We received great insight from all the innovative solutions that our customers deploy and would like to share them broadly, so that others can benefit from best practices. There was a customer panel session joined by Ingersoll Rand, Nike and Motability and here is what was discussed: Barry Bonar, Enterprise Architect from Ingersoll Rand shared details around their solution, comprised of Oracle Exalogic, Oracle WebLogic Server and Oracle SOA Suite. This combined solutoin enabled their business transformation to increase decision-making, speed and efficiency, resulting in 40% reduced IT spend, 41X Faster response time and huge cost savings. Ashok Balakrishnan, Architect from Nike shared how they leveraged Oracle Coherence to analyze their digital "footprint" of activities. This helps them compete, collaborate and compare athletic data over time. Lastly, Ashley Doodly, Head of IT from Motability shared details around their solution compromised of Oracle SOA Suite, Service Bus, ADF, Coherence, BO and E-Business Suite. This solution helped Motability achieve 100% ROI within the first few months, performance in seconds vs. 10's of minutes and tremendous improvement in throughput that increased up to 50%.  This year's winners by category are: Oracle Exalogic Customer Results using Fusion Middleware Netshoes ATG on Exalogic: 6X Reduced H/W foot print, 6.2X increased throughput and 3 weeks time to market Claro Part of America Movil, running mission critical Java Application on Exalogic with 35X Faster Java response time, 5X Throughput Underwriters Laboratories Exalogic as an Apps Consolidation platform to power tremendous growth Ingersoll Rand EBS on Exalogic: Up to 40% Reduction in overall IT budget, 3x reduced foot print Oracle Cloud Application Foundation Customer Results using Fusion Middleware  Mazda Motor Corporation Tuxedo ART Batch runtime environment to migrate their batch apps on new open environment and reduce main frame cost. HOTELBEDS Technology Open Source to WebLogic transformation Globalia Corporation Introduced Oracle Coherence to fully reengineer DTH system and provide multiple business and technical benefits Nike Nike+, digital sports platform, has 8M users and is expecting an 5X increase in users, many of who will carry multiple devices that frequently sync data with the Digital Sport platform Comcast Corporation The solution is expected to increase availability, continuity, performance, and simplify and make the code at the application layer more flexible. Oracle SOA and Oracle BPM Customer Results using Fusion Middleware NTT Docomo Network traffic solution based on Oracle event processing and coherence - massive in scale: 12M users (50M in future) - 800,000 events/sec. Schneider National, Inc. SOA/B2B/ADF/Data Integration to orchestrate key order processes across Siebel, OTM & EBS.  Platform runs 60M trans/day and  50 million composite SOA instances per day across 10G and 11G Amadeus Oracle BPM solution: Business Rules and processes vary across local (80), regional (~10) and corporate approval process. Up to 10 levels of approval. Plans to deploy across 20+ markets Navitar SOA solution integrates a fully non-Oracle legacy application/ERP environment using Oracle’s SOA Suite and Oracle AIA Foundation Pack. Motability Uses SOA Suite to synchronize data across the systems and to manage the vehicle remarketing process Oracle WebCenter Customer Results using Fusion Middleware  News Limited Single platform running websites for 50% of Australia's newspapers University of Louisville “Facebook for Medicine”: Oracle Webcenter platform and Oracle BIEE to analyze patient test data and uncover potential health issues. Expecting annualized ROI of 277% China Mobile Jiangsu Company portal (25k users) to drive collaboration & productivity Life Technologies Portal for remotely monitoring & repairing biotech instruments LA Dept. of Water & Power Oracle WebCenter Portal to power ladwp.com on desktop and mobile for 1.6million users Oracle Identity Management Customer Results using Fusion Middleware Education Testing Service Identity Management platform for provisioning & SSO of 6 million GRE, GMAT, TOEFL customers Avea Oracle Identity Manager allowing call center personnel to quickly change Identity Profile to handle varying call loads based on a user self service interface. Decreased Admin Cost by 30% Oracle Data Integration Customer Results using Fusion Middleware Raymond James Near real-time integration for improved systems (throughput & performance) and enhanced operational flexibility in a 24 X 7 environment Wm Morrison Supermarkets Electronic Point of Sale integration handling over 80 million transactions a day in near real time (15 min intervals) Oracle Application Development Framework and Oracle Fusion Development Customer Results using Fusion Middleware Qualcomm Incorporated Solution providing  immediate business value enabling a self-service model necessary for growing the new customer base, an increase in customer satisfaction, reduced “time-to-deliver” Micros Systems, Inc. ADF, SOA Suite, WebCenter  enables services that include managing distribution of hotel rooms availability and rates to channels such as Hotel Web-site, Expedia, etc. Marfin Egnatia Bank A new web 2.0 UI provides a much richer experience through the ADF solution with the end result being one of boosting end-user productivity    Business Analytics (Oracle BI, Oracle EPM, Oracle Exalytics) Customer Results using Fusion Middleware INC Research Self-service customer portal delivering 5–10% of the overall revenue - expected to grow fast with the BI solution Experian Reduction in Time to Complete the Financial Close Process Hologic Inc Solution, saving months of decision-making uncertainty! We look forward to seeing many more innovative nominations. The nominatation process for 2013 begins in April 2013.    Additional Information: Blog: Oracle WebCenter Award Winners Blog: Oracle Identity Management Winners Blog: Oracle Exalogic Winners Blog: SOA, BPM and Data Integration will be will feature award winners in its respective areas this week Subscribe to our regular Fusion Middleware Newsletter Follow us on Twitter and Facebook

    Read the article

  • Big Data – Various Learning Resources – How to Start with Big Data? – Day 20 of 21

    - by Pinal Dave
    In yesterday’s blog post we learned how to become a Data Scientist for Big Data. In this article we will go over various learning resources related to Big Data. In this series we have covered many of the most essential details about Big Data. At the beginning of this series, I have encouraged readers to send me questions. One of the most popular questions is - “I want to learn more about Big Data. Where can I learn it?” This is indeed a great question as there are plenty of resources out to learn about Big Data and it is indeed difficult to select on one resource to learn Big Data. Hence I decided to write here a few of the very important resources which are related to Big Data. Learn from Pluralsight Pluralsight is a global leader in high-quality online training for hardcore developers.  It has fantastic Big Data Courses and I started to learn about Big Data with the help of Pluralsight. Here are few of the courses which are directly related to Big Data. Big Data: The Big Picture Big Data Analytics with Tableau NoSQL: The Big Picture Understanding NoSQL Data Analysis Fundamentals with Tableau I encourage all of you start with this video course as they are fantastic fundamentals to learn Big Data. Learn from Apache Resources at Apache are single point the most authentic learning resources. If you want to learn fundamentals and go deep about every aspect of the Big Data, I believe you must understand various concepts in Apache’s library. I am pretty impressed with the documentation and I am personally referencing it every single day when I work with Big Data. I strongly encourage all of you to bookmark following all the links for authentic big data learning. Haddop - The Apache Hadoop® project develops open-source software for reliable, scalable, distributed computing. Ambari: A web-based tool for provisioning, managing, and monitoring Apache Hadoop clusters which include support for Hadoop HDFS, Hadoop MapReduce, Hive, HCatalog, HBase, ZooKeeper, Oozie, Pig and Sqoop. Ambari also provides a dashboard for viewing cluster health such as heat maps and ability to view MapReduce, Pig and Hive applications visually along with features to diagnose their performance characteristics in a user-friendly manner. Avro: A data serialization system. Cassandra: A scalable multi-master database with no single points of failure. Chukwa: A data collection system for managing large distributed systems. HBase: A scalable, distributed database that supports structured data storage for large tables. Hive: A data warehouse infrastructure that provides data summarization and ad hoc querying. Mahout: A Scalable machine learning and data mining library. Pig: A high-level data-flow language and execution framework for parallel computation. ZooKeeper: A high-performance coordination service for distributed applications. Learn from Vendors One of the biggest issues with about learning Big Data is setting up the environment. Every Big Data vendor has different environment request and there are lots of things require to set up Big Data framework. Many of the users do not start with Big Data as they are afraid about the resources required to set up framework as well as a time commitment. Here Hortonworks have created fantastic learning environment. They have created Sandbox with everything one person needs to learn Big Data and also have provided excellent tutoring along with it. Sandbox comes with a dozen hands-on tutorial that will guide you through the basics of Hadoop as well it contains the Hortonworks Data Platform. I think Hortonworks did a fantastic job building this Sandbox and Tutorial. Though there are plenty of different Big Data Vendors I have decided to list only Hortonworks due to their unique setup. Please leave a comment if there are any other such platform to learn Big Data. I will include them over here as well. Learn from Books There are indeed few good books out there which one can refer to learn Big Data. Here are few good books which I have read. I will update the list as I will learn more. Ethics of Big Data Balancing Risk and Innovation Big Data for Dummies Head First Data Analysis: A Learner’s Guide to Big Numbers, Statistics, and Good Decisions If you search on Amazon there are millions of the books but I think above three books are a great set of books and it will give you great ideas about Big Data. Once you go through above books, you will have a clear idea about what is the next step you should follow in this series. You will be capable enough to make the right decision for yourself. Tomorrow In tomorrow’s blog post we will wrap up this series of Big Data. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

    Read the article

  • Go From Social Glum to Guru at the Social Media Rally Station @ OOW

    - by Kristin Rose
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} @OPN Partners,We have some #exciting news for you! Just when you thought Oracle OpenWorld #OOW couldn’t get any better; OPN wants to announce a little something called the Social Media Rally Station™. #OMG!Enough with the social talk, hash tags and @’s, since there will be plenty of that at Oracle OpenWorld! This awesome station full of experts is the opportunity you've been looking for to optimize your online presence. You’ll start by receiving an overall evaluation of where you stand online, and get customized, face-to-face, expert advice on how to better engage with your customers and find new prospects online! Here’s what will happen at the Social Media Rally Stations: Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Partners will check in with a Rally Coordinator who will assess your needs and move you to the appropriate station. You will take part in a Professional Photo Station where you’ll get a head shot to use on social profiles, your own website, or for articles and posts about your company. Finally, the One-2-One Station Consultants will walk you through how you’re using social media today and next steps including, Google Alerts, Google Analytics, Search Engine Optimization, LinkedIn, Twitter, Facebook, Google+ and more. Finally, this is a custom engagement so you can decide how you want to focus the time. Go from Social Media glum to guru in under 25 minutes! Oh and a few other things to remember… Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} These Social Media Rally Stations will be taking place on: Sunday, 9/30 from 3-5 p.m.PT at the Esplanade level, Moscone South and Monday, 10/1 from 10 a.m. – 6 p.m. PT at the OPN Lounge in Moscone South, Exhibit Hall Level Please wear professional attire from the waist up for your head-shot Bring any login info for your social platforms Come prepared with questions for our One-2-One Consultants! If you have any questions before the hitting the ground running at the Social Media Station™ sponsored by Oracle and provided by Channel Maven Consulting, or if you’d like to schedule some time while you’re at Oracle OpenWorld, send an email to [email protected]. Oh and don’t forget to RT this post on Twitter and ‘like’ us on Facebook to spread the word! #Thanks!See you around the social-sphere,#OPN

    Read the article

  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

    Read the article

  • Oracle Fusion Middleware 11g next launch phase - what a week of product releases! Feedback from our

    - by Jürgen Kress
      Product releases: SOA Suite 11gR1 Patch Set 2 (PS2) BPM Suite 11gR1 Released Oracle JDeveloper 11g (11.1.1.3.0) (Build 5660) Oracle WebLogic Server 11gR1 (10.3.3) Oracle JRockit (4.0) Oracle Tuxedo 11gR1 (11.1.1.1.0) Enterprise Manager 11g Grid Control Release 1 (11.1.0.1.0) for Linux x86/x86-64 All Oracle Fusion Middleware 11gR1 Software Download   BPM Suite 11gR1 Released by Manoj Das Oracle BPM Suite 11gR1 became available for download from OTN and eDelivery. If you have been following our plans in this area, you know that this is the release unifying BEA ALBPM product, which became Oracle BPM10gR3, with the Oracle stack. Some of the highlights of this release are: BPMN 2.0 modeling and simulation Web based Process Composer for BPMN and Rules authoring Zero-code environment with full access to Oracle SOA Suite’s rich set of application and other adapters Process Spaces – Out-of-box integration with Web Center Suite Process Analytics – Native process cubes as well as integration with Oracle BAM You can learn more about this release from the documentation. Notes about downloading and installing Please note that Oracle BPM Suite 11gR1 is delivered and installed as part of SOA 11.1.1.3.0, which is a sparse release (only incremental patch). To install: Download and install SOA 11.1.1.2.0, which is a full release (you can find the bits at the above location) Download and install SOA 11.1.1.3.0 During configure step (using the Fusion Middleware configuration wizard), use the Oracle Business Process Management template supplied with the SOA Suite11g (11.1.1.3.0) If you plan to use Process Spaces, also install Web Center 11.1.1.3.0, which also is delivered as a sparse release and needs to be installed on top of Web Center 11.1.1.2.0   SOA Suite 11gR1 Patch Set 2 (PS2) released by Demed L'Her We just released SOA Suite 11gR1 Patch Set 2 (PS2)! You can download it as usual from: OTN (main platforms only) eDelivery (all platforms) 11gR1 PS2 is delivered as a sparse installer, that is to say that it is meant to be applied on the latest full install (11gR1 PS1). That’s great for existing PS1 users who simply need to apply the patch and run the patch assistant – but an extra step for new users who will first need to download SOA Suite 11gR1 PS1 (in addition to the PS2 patch). What’s in that release? Bug fixes of course but also several significant new features. Here is a short selection of the most significant ones: Spring component (for native Java extensibility and integration) SOA Partitions (to organize and manage your composites) Direct Binding (for transactional invocations to and from Oracle Service Bus) HTTP binding (for those of you trying to do away with SOAP and looking for simple GET and POST) Resequencer (for ordering out-of-order messages) WS Atomic Transactions (WS-AT) support (for propagation of transactions across heterogeneous environments) Check out the complete list of new features in PS2 for more (including links to the documentation for the above)! But maybe even more importantly we are also releasing Oracle Service Bus 11gR1 and BPM Suite 11gR1 at the same time – all on the same base platform (WebLogic Server 10.3.3)! (NB: it might take a while for all pages and caches to be updated with the new content so if you don’t find what you need today, try again soon!)   Are you Systems Integrations and Independent Software Vendors ready to adopt and to deliver? Make sure that you become trained: Local training calendars Register for the SOA Partner Community & Webcast www.oracle.com/goto/emea/soa What is your feedback?  Who installed the software? please feel free to share your experience at http://twitter.com/soacommunity #soacommunity Technorati Tags: SOA partner community ACE Directoris SOA Suite PS2 BPM11g First feedback from our ACE Directors and key Partners:   Now, these are great times to start the journey into BPM! Hajo Normann Reuse of components across the Oracle 11G Fusion Middleware stack, BPM just is one of the components plugging into the stack and reuses all other components. Mr. Leon Smiers With BPM11g, Oracle offers a very competitive product which will have a big effect on the IT market. Guido Schmutz We have real BPMN 2.0, which get's executed. No more transformation from business models to executable models - just press the run button... Torsten Winterberg Oracle BPM Suite 11g brings Out-of-box integration with WebCenter Suite and Oracle ADF development framework. Andrejus Baranovskis With the release of BPM Suite 11g, Oracle has defined new standards for Business Process platforms. Geoffroy de Lamalle With User Messaging Service you can let Soa Suite 11g do all your Messaging Edwin Biemond

    Read the article

  • The Arab HEUG is now a reality, and other random thoughts

    - by user9147039
    I just returned from Doha, Qatar where the first of its kind HEUG (Higher Education User Group) meeting for institutions in the Middle East and North Africa was held at Qatar University and jointly hosted by Damman University from Saudi Arabia. Over 80 delegates attended including representation from education institutions in Oman, Saudi Arabia, Lebanon, and Qatar. There are many other regional HEUG organizations in place (in Australia/New Zealand, APAC, EMEA, as well as smaller regional HEUG’s in the Netherlands, South Africa, and in regions of the US), but it was truly an accomplishment to see this Middle East/North Africa group organize and launch their chapter with a meeting of this quality. To be known as the Arab HEUG going forward, I am excited about the prospects for sharing between the institutions and for the growth of Oracle solutions in the region. In particular the hosts for the event (Qatar University) did a masterful job with logistics and organization, and the quality of the event was a testament to their capabilities. Among the more interesting and enlightening presentations I attended were one from Dammam University on the lessons learned from their implementation of Campus Solutions and transition off of Banner, as well as the use by Qatar University E-business Suite for grants management (both pre-and post-award). The most notable fact coming from this latter presentation was the fit (89%) of e-Business Suite Grants to the university’s requirements. In a few weeks time we will be convening the 5th meeting of the Oracle Education & Research Industry Strategy Council in Redwood Shores (5th since my advent into my current role). The main topics of discussion will be around our Higher Education Applications Strategy for the future (including cloud approaches to ERP (HCM, Finance, and Student Information Systems), how some cases studies on the benefits of leveraging delivered functionality and extensibility in the software (versus customization). On the second day of the event we will turn our attention to Oracle in Research and also budgeting and planning in higher education. Both of these sessions will include significant participation from council members in the form of panel discussions. Our EVP’s for Systems (John Fowler) and for Global Cloud Services and North America application sales (Joanne Olson) will join us for the discussion. I recently read a couple of articles that were surprising to me. The first was from Inside Higher Ed on October 15 entitled, “As colleges prepare for major software upgrades, Kuali tries to woo them from corporate vendors.” It continues to disappointment that after all this time we are still debating whether it is better to build enterprise software through open or community source initiatives when fully functional, flexible, supported, and widely adopted options exist in the marketplace. Over a decade or more ago when these solutions were relatively immature and there was a great deal of turnover in the market I could appreciate the initiatives like Kuali. But let’s not kid ourselves – the real objective of this movement is to counter a perceived predatory commercial software industry. Again, when commercial solutions are deployed as written without significant customization, and standard business processes are adopted, the cost of these solutions (relative to the value delivered) is quite low, and certain much lower than the massive investment (and risk) in in-house developers to support a bespoke community source system. In this era of cost pressures in education and the need to refocus resources on teaching, learning, and research, I believe it’s bordering on irresponsible to continue to pursue open-source ERP. Many of the adopter’s total costs are staggering and have little to show for their efforts and expended resources. The second article was recently in the Chronicle of Higher Education and was entitled “’Big Data’ Is Bunk, Obama Campaign’s Tech Guru Tells University Leaders.” This one was so outrageous I almost don’t want to legitimize it by referencing it here. In the article the writer relays statements made by Harper Reed, President Obama’s former CTO for his 2012 re-election campaign, that big data solutions in education have no relevance and are akin to snake oil. He goes on to state that while he’s a fan of data-driven decision making in education, most of the necessary analysis can be accomplished in Excel spreadsheets. Yeah… right. This is exactly what ails education (higher education in particular). Dozens of shadow and siloed systems running on spreadsheets with limited-to-no enterprise wide initiatives to harness the data-rich environment that is a higher ed institution and transform the data into useable information. I’ll grant Mr. Reed that “Big Data” is overused and hackneyed, but imperatives like improving student success in higher education are classic big data problems that data-mining and predictive analytics can address. Further, higher ed need to be producing a massive amount more data scientists and analysts than are currently in the pipeline, to further this discipline and application of these tools to many many other problems across multiple industries.

    Read the article

  • Partner Training on Endeca 2-Days Hands-on Fundamentals

    - by Mike.Hallett(at)Oracle-BI&EPM
    Normal 0 false false false EN-GB X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-GB X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Utrecht, NL - Monday, January 28 until Tuesday, January 29 : To Register Click here   cost €475 per person Utrecht, NL - Thursday, January 31 until Friday, February 1 :  To Register Click here   cost €475 per person Oracle Belgium - Wednesday, February 6 to Thursday February 7: To Register Click here   cost €535 per person Oracle Belgium - Thursday, February 28 until Friday, March 1 :  To Register Click here   cost €535 per person The Oracle Endeca Information Discovery (OEID) fundamentals training is designed to give partners an understanding of OEID’s features, and how it complements the existing Oracle Business Intelligence suite. Participants will learn how to develop & implement solutions using a Data Discovery method.  Training is in Dutch. This is a two-day class which start with the introduction of Endeca in the proposition of Oracle Business Analytics. The underlying architecture and technology will also be covered. The majority of this fundamentals training is based on a hands-on wokrshop. In this workshop all participants will build several Endeca dashboards based on worked out examples. During this workshop we will also spend time on how to extract social media and other unstructured data combined with text enrichment. This training is developed and will be given by Aotrta Business Intelligence who is Oracle Approved Education Center for OBIEE and OEID in EMEA. Prerequisites You must bring a 64-bit laptop with you for the Hands-on labs: Attendees should have experience and familiarity with the basic concepts of business intelligence and be OPN Partners with Gold or above membership.

    Read the article

  • ROracle support for TimesTen In-Memory Database

    - by Sam Drake
    Today's guest post comes from Jason Feldhaus, a Consulting Member of Technical Staff in the TimesTen Database organization at Oracle.  He shares with us a sample session using ROracle with the TimesTen In-Memory database.  Beginning in version 1.1-4, ROracle includes support for the Oracle Times Ten In-Memory Database, version 11.2.2. TimesTen is a relational database providing very fast and high throughput through its memory-centric architecture.  TimesTen is designed for low latency, high-volume data, and event and transaction management. A TimesTen database resides entirely in memory, so no disk I/O is required for transactions and query operations. TimesTen is used in applications requiring very fast and predictable response time, such as real-time financial services trading applications and large web applications. TimesTen can be used as the database of record or as a relational cache database to Oracle Database. ROracle provides an interface between R and the database, providing the rich functionality of the R statistical programming environment using the SQL query language. ROracle uses the OCI libraries to handle database connections, providing much better performance than standard ODBC.The latest ROracle enhancements include: Support for Oracle TimesTen In-Memory Database Support for Date-Time using R's POSIXct/POSIXlt data types RAW, BLOB and BFILE data type support Option to specify number of rows per fetch operation Option to prefetch LOB data Break support using Ctrl-C Statement caching support Times Ten 11.2.2 contains enhanced support for analytics workloads and complex queries: Analytic functions: AVG, SUM, COUNT, MAX, MIN, DENSE_RANK, RANK, ROW_NUMBER, FIRST_VALUE and LAST_VALUE Analytic clauses: OVER PARTITION BY and OVER ORDER BY Multidimensional grouping operators: Grouping clauses: GROUP BY CUBE, GROUP BY ROLLUP, GROUP BY GROUPING SETS Grouping functions: GROUP, GROUPING_ID, GROUP_ID WITH clause, which allows repeated references to a named subquery block Aggregate expressions over DISTINCT expressions General expressions that return a character string in the source or a pattern within the LIKE predicate Ability to order nulls first or last in a sort result (NULLS FIRST or NULLS LAST in the ORDER BY clause) Note: Some functionality is only available with Oracle Exalytics, refer to the TimesTen product licensing document for details. Connecting to TimesTen is easy with ROracle. Simply install and load the ROracle package and load the driver. > install.packages("ROracle") > library(ROracle) Loading required package: DBI > drv <- dbDriver("Oracle") Once the ROracle package is installed, create a database connection object and connect to a TimesTen direct driver DSN as the OS user. > conn <- dbConnect(drv, username ="", password="", dbname = "localhost/SampleDb_1122:timesten_direct") You have the option to report the server type - Oracle or TimesTen? > print (paste ("Server type =", dbGetInfo (conn)$serverType)) [1] "Server type = TimesTen IMDB" To create tables in the database using R data frame objects, use the function dbWriteTable. In the following example we write the built-in iris data frame to TimesTen. The iris data set is a small example data set containing 150 rows and 5 columns. We include it here not to highlight performance, but so users can easily run this example in their R session. > dbWriteTable (conn, "IRIS", iris, overwrite=TRUE, ora.number=FALSE) [1] TRUE Verify that the newly created IRIS table is available in the database. To list the available tables and table columns in the database, use dbListTables and dbListFields, respectively. > dbListTables (conn) [1] "IRIS" > dbListFields (conn, "IRIS") [1] "SEPAL.LENGTH" "SEPAL.WIDTH" "PETAL.LENGTH" "PETAL.WIDTH" "SPECIES" To retrieve a summary of the data from the database we need to save the results to a local object. The following call saves the results of the query as a local R object, iris.summary. The ROracle function dbGetQuery is used to execute an arbitrary SQL statement against the database. When connected to TimesTen, the SQL statement is processed completely within main memory for the fastest response time. > iris.summary <- dbGetQuery(conn, 'SELECT SPECIES, AVG ("SEPAL.LENGTH") AS AVG_SLENGTH, AVG ("SEPAL.WIDTH") AS AVG_SWIDTH, AVG ("PETAL.LENGTH") AS AVG_PLENGTH, AVG ("PETAL.WIDTH") AS AVG_PWIDTH FROM IRIS GROUP BY ROLLUP (SPECIES)') > iris.summary SPECIES AVG_SLENGTH AVG_SWIDTH AVG_PLENGTH AVG_PWIDTH 1 setosa 5.006000 3.428000 1.462 0.246000 2 versicolor 5.936000 2.770000 4.260 1.326000 3 virginica 6.588000 2.974000 5.552 2.026000 4 <NA> 5.843333 3.057333 3.758 1.199333 Finally, disconnect from the TimesTen Database. > dbCommit (conn) [1] TRUE > dbDisconnect (conn) [1] TRUE We encourage you download Oracle software for evaluation from the Oracle Technology Network. See these links for our software: Times Ten In-Memory Database,  ROracle.  As always, we welcome comments and questions on the TimesTen and  Oracle R technical forums.

    Read the article

  • What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

    - by Tony Berk
    There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! As I mentioned in my earlier post about some of the keynote sessions, Is There a Cloud Over OpenWorld?, I'm going try to highlight some key sessions to help you find the best sessions for you. Interested to find out where Oracle CRM products are headed, then find your "roadmap" session. Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. Which session are you most interested in? Make your suggestions! But no voting for Pearl Jam or Kings of Leon. Those are after hours! 

    Read the article

  • Xobni Plus for Outlook [Review]

    - by The Geek
    Overview Xobni Plus is an addin that will bring a sidebar to Outlook which allows you to search through your inbox and contacts a lot easier. It provides the ability to search and keep track of your favorite social networks. Searching with Xobni is a lot more powerful than the default search feature in Outlook. It let’s you drill down your searches to conversations, email, links, and attachments. It now supports Outlook 2010 both 32 & 64-bit versions. Installation & Setup Installation is easy following the wizard. After completing the wizard you can tell you’re friends on Facebook and Twitter that you are now using it. You can also decide to join their Product Improvement Program if you want. After installation when you open Outlook, Xobni appears as a sidebar on the right side. Don’t worry about it always being in the way, as you can hide it if you need more room for other Outlook functions. After Xobni free is installed, you can upgrade to the Plus version at any time. A new window will open up and you can use your Credit Card, PayPal, or redeem a code if you have one. Features & Use Where to begin with the amount of features available in Xobni Plus? It really has an amazing amount of cool features. Of course you’ll have all of the features of the Free Version which we previously covered…and a lot more. After Xobni is installed you’ll notice a section for it on the Ribbon. From here you can search Xobni, show or hide the Sidebar, and change other options. It allows you to easily keep up with various social networks like Facebook, Twitter, and LinkedIn… Check out email analytics and contact ranks. Click on the Files Exchanged tab to search for specific attachments. Quickly search links exchanged with your contacts. Hover over a link to get a preview of what it entails. It gives you the ability to index all of your Yahoo mail as well, without the need for purchasing Yahoo Plus! Then your Yahoo messages appear in the Xobni sidebar. When you select a contact you can see related messages from you Yahoo account. Easily index all of your mail…including Yahoo mail for better organization and faster search results. There are several options you can select to change the way Xobni works. From setting up your Yahoo email, Indexing options, and much more. Additional Features of Xobni Plus Advanced Search Capabilities – Filter results, Boolean & Phrase Search, Ability to search Appointments & Tasks, Advanced Search Builder Search unlimited PST data files Xobni contacts in the compose screen Find links exchanged with your contacts View calendar appointments One year premium tech support No Ads! Performance We ran Xobni Plus on Outlook 2010 32-bit on a Dual-Core AMD Athlon system with 4GB of RAM and found it to run quite smoothly. However, we did notice it would sometimes slow down launching Outlook, especially if other apps are running at the same time. Product Support When you buy a license for Xobni Plus you get a full year of premium tech support. They provide a Questions and Answers page on their site where you can run a search query and answers appear instantly. You can contact support directly as a Plus member through their web form and they advise the turn around time is 2 business days. However, when we tested it, we received a response within 24 hours. They also provide FAQ, Community forum, and you can download the Owners Manual in PDF format from the support page. Conclusion Xobni Plus is a very powerful addin for Outlook and includes a lot more features that we didn’t cover in this review. You can download Xobni free edition which includes an 8 day free trial of the Plus version. This provides a good way to start getting familiar with it. Then upgrade to Xobni Plus at any time for $29.95. Once you get started, you’ll find the sidebar is nicely laid out and intuitive to use. If you live out of Outlook during the day, Xobni Plus is a great addition for fast and powerful searches. It provides an easy way to keep all of your contacts and messages well organized and easy to find. Xobni Plus works with XP, Vista, and Windows 7 (32 & 64-bit editions) Outlook 2003, 2007 and both 32 & 64-bit editions of Outlook 2010. Download Xobni Plus Download Xobni Free Edition Rating Installation: 8 Ease of Use: 8 Features: 9 Performance: 8 Product Support: 8 Similar Articles Productive Geek Tips Xobni Free Powers Up Outlook’s Search and ContactsCreate an Email Template in Outlook 2003Add Social Elements to Your Gmail Contacts with RapportiveChange Outlook Startup FolderClear Outlook Searches and MRU (Most Recently Used) Lists TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Snagit 10 10 Superb Firefox Wallpapers OpenDNS Guide Google TV The iPod Revolution Ultimate Boot CD can help when disaster strikes Windows Firewall with Advanced Security – How To Guides

    Read the article

  • Real Time BI in the Real World

    - by tobin.gilman(at)oracle.com
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} One of my favorite BI offerings from Oracle is a solution called Oracle Real Time Decisions.  Whenever I mention this product in customer meetings, eyes light up.  There are some fascinating examples of customers using it to up-sell, cross-sell, increase customer retention, and reduce risk in real time, with off the charts return on investment. I plan to share some of those stories in a future blog.  In this post however, I want to share some far more common real time analytics use case scenarios that are being addressed with widely deployed Oracle BI and data integration technologies Not all real time BI applications require continuous learning, predictive modeling, and data mining.  Many simply require the ability to integrate, aggregate, and access information that is current (typically within in few minutes or a few seconds).  The use cases are infinite.  A few I've seen: ·         Purchasing agents need to match demand against available inventory ·         Manufacturing planners need to monitor current parts and material against scheduled build plans ·         Airline agents need to match ticket demand against flight schedules, ·         Human resources managers need to track the status of global hiring requisitions against current headcount authorizations...you get the idea. One way of doing this is to run reports or federated queries directly against transactional systems.  That approach can be viable if you only need to access simple data sets on rare occasions.  High volume and complex queries can quickly bog down performance of mission critical transactional systems.  There is an architecturally simple way of solving the problem, and it's being applied by real companies around the world to solve real needs in real time.    Cbeyond is an Atlanta, GA based  provider of voice, data and mobile business applications delivers.  They deliver real time information to its call center agents  as they are interacting with their customers. The data they need resides in production CRM and other transactional systems, but  instead or reporting directly off the those systems, data is first moved to an operational data store (ODS).  Rather than running data intensive, time consuming, and performance degrading batch ETL routines to populate the ODS, Cbeyond uses Oracle Golden Gate software to incrementally capture and move only the changed records from log files of the transactional systems every few minutes.  There is no impact on transactional system performance, and the information needed by call center representatives is up to date.  Oracle Business Intelligence software presents the information to services reps in a rich, visual, and highly interactive format. Avea is similar to Cbeyond.  They are a telecommunications company who integrates billing and customer information in an ODS that is accessed by their call center agents in real time using Oracle Golden Gate and Oracle Business Intelligence.  They've taken it a step further by using the ODS to feed a data warehouse.  The operational data store provides the current information needed by call center agents during "in flight" customer interactions.  The data warehouse is used for more sophisticated analysis of historical data.  For maximum performance, both the ODS and data warehouse run on the Oracle Exadata Database Machine. These are practical illustrations of companies addressing real time reporting and analysis needs using established business intelligence/data warehousing methodologies and tools common to many IT departments.  If real time BI could benefit your organization, you may be already be closer than you thought to having the pieces in place to solving the problem.    Give us a shout if you are interested in learning more or if you have an interesting use or approach to real-time BI.

    Read the article

  • ROracle support for TimesTen In-Memory Database

    - by Sherry LaMonica
    Today's guest post comes from Jason Feldhaus, a Consulting Member of Technical Staff in the TimesTen Database organization at Oracle.  He shares with us a sample session using ROracle with the TimesTen In-Memory database.  Beginning in version 1.1-4, ROracle includes support for the Oracle Times Ten In-Memory Database, version 11.2.2. TimesTen is a relational database providing very fast and high throughput through its memory-centric architecture.  TimesTen is designed for low latency, high-volume data, and event and transaction management. A TimesTen database resides entirely in memory, so no disk I/O is required for transactions and query operations. TimesTen is used in applications requiring very fast and predictable response time, such as real-time financial services trading applications and large web applications. TimesTen can be used as the database of record or as a relational cache database to Oracle Database. ROracle provides an interface between R and the database, providing the rich functionality of the R statistical programming environment using the SQL query language. ROracle uses the OCI libraries to handle database connections, providing much better performance than standard ODBC.The latest ROracle enhancements include: Support for Oracle TimesTen In-Memory Database Support for Date-Time using R's POSIXct/POSIXlt data types RAW, BLOB and BFILE data type support Option to specify number of rows per fetch operation Option to prefetch LOB data Break support using Ctrl-C Statement caching support Times Ten 11.2.2 contains enhanced support for analytics workloads and complex queries: Analytic functions: AVG, SUM, COUNT, MAX, MIN, DENSE_RANK, RANK, ROW_NUMBER, FIRST_VALUE and LAST_VALUE Analytic clauses: OVER PARTITION BY and OVER ORDER BY Multidimensional grouping operators: Grouping clauses: GROUP BY CUBE, GROUP BY ROLLUP, GROUP BY GROUPING SETS Grouping functions: GROUP, GROUPING_ID, GROUP_ID WITH clause, which allows repeated references to a named subquery block Aggregate expressions over DISTINCT expressions General expressions that return a character string in the source or a pattern within the LIKE predicate Ability to order nulls first or last in a sort result (NULLS FIRST or NULLS LAST in the ORDER BY clause) Note: Some functionality is only available with Oracle Exalytics, refer to the TimesTen product licensing document for details. Connecting to TimesTen is easy with ROracle. Simply install and load the ROracle package and load the driver. > install.packages("ROracle") > library(ROracle) Loading required package: DBI > drv <- dbDriver("Oracle") Once the ROracle package is installed, create a database connection object and connect to a TimesTen direct driver DSN as the OS user. > conn <- dbConnect(drv, username ="", password="", dbname = "localhost/SampleDb_1122:timesten_direct") You have the option to report the server type - Oracle or TimesTen? > print (paste ("Server type =", dbGetInfo (conn)$serverType)) [1] "Server type = TimesTen IMDB" To create tables in the database using R data frame objects, use the function dbWriteTable. In the following example we write the built-in iris data frame to TimesTen. The iris data set is a small example data set containing 150 rows and 5 columns. We include it here not to highlight performance, but so users can easily run this example in their R session. > dbWriteTable (conn, "IRIS", iris, overwrite=TRUE, ora.number=FALSE) [1] TRUE Verify that the newly created IRIS table is available in the database. To list the available tables and table columns in the database, use dbListTables and dbListFields, respectively. > dbListTables (conn) [1] "IRIS" > dbListFields (conn, "IRIS") [1] "SEPAL.LENGTH" "SEPAL.WIDTH" "PETAL.LENGTH" "PETAL.WIDTH" "SPECIES" To retrieve a summary of the data from the database we need to save the results to a local object. The following call saves the results of the query as a local R object, iris.summary. The ROracle function dbGetQuery is used to execute an arbitrary SQL statement against the database. When connected to TimesTen, the SQL statement is processed completely within main memory for the fastest response time. > iris.summary <- dbGetQuery(conn, 'SELECT SPECIES, AVG ("SEPAL.LENGTH") AS AVG_SLENGTH, AVG ("SEPAL.WIDTH") AS AVG_SWIDTH, AVG ("PETAL.LENGTH") AS AVG_PLENGTH, AVG ("PETAL.WIDTH") AS AVG_PWIDTH FROM IRIS GROUP BY ROLLUP (SPECIES)') > iris.summary SPECIES AVG_SLENGTH AVG_SWIDTH AVG_PLENGTH AVG_PWIDTH 1 setosa 5.006000 3.428000 1.462 0.246000 2 versicolor 5.936000 2.770000 4.260 1.326000 3 virginica 6.588000 2.974000 5.552 2.026000 4 <NA> 5.843333 3.057333 3.758 1.199333 Finally, disconnect from the TimesTen Database. > dbCommit (conn) [1] TRUE > dbDisconnect (conn) [1] TRUE We encourage you download Oracle software for evaluation from the Oracle Technology Network. See these links for our software: Times Ten In-Memory Database,  ROracle.  As always, we welcome comments and questions on the TimesTen and  Oracle R technical forums.

    Read the article

  • #OOW 2012 : IaaS, Private Cloud, Multitenant Database, and X3H2M2

    - by Eric Bezille
    The title of this post is a summary of the 4 announcements made by Larry Ellison today, during the opening session of Oracle Open World 2012... To know what's behind X3H2M2, you will have to wait a little, as I will go in order, beginning with the IaaS - Infrastructure as a Service - announcement. Oracle IaaS goes Public... and Private... Starting in 2004 with Fusion development, Oracle Cloud was launch last year to provide not only SaaS Application, based on standard development, but also the underlying PaaS, required to build the specifics, and required interconnections between applications, in and outside of the Cloud. Still, to cover the end-to-end Cloud  Services spectrum, we had to provide an Infrastructure as a Service, leveraging our Servers, Storage, OS, and Virtualization Technologies, all "Engineered Together". This Cloud Infrastructure, was already available for our customers to build rapidly their own Private Cloud either on SPARC/Solaris or x86/Linux... The second announcement made today bring that proposition a big step further : for cautious customers (like Banks, or sensible industries) who would like to benefits from the Cloud value of "as a Service", but don't want their Data out in the Cloud... We propose to them to operate the same systems, Exadata, Exalogic & SuperCluster, that are providing our Public Cloud Infrastructure, behind their firewall, in a Private Cloud model. Oracle 12c Multitenant Database This is also a major announcement made today, on what's coming with Oracle Database 12c : the ability to consolidate multiple databases with no extra additional  cost especially in terms of memory needed on the server node, which is often THE consolidation limiting factor. The principle could be compare to Solaris Zones, where, you will have a Database Container, who is "owning" the memory and Database background processes, and "Pluggable" Database in this Database Container. This particular feature is a strong compelling event to evaluate rapidly Oracle Database 12c once it will be available, as this is major step forward into true Database consolidation with Multitenancy on a shared (optimized) infrastructure. X3H2M2, enabling the new Exadata X3 in-Memory Database Here we are :  X3H2M2 stands for X3 (the new version of Exadata announced also today) Heuristic Hierarchical Mass Memory, providing the capability to keep most if not all the Data in the memory cache hierarchy. Of course, this is the major software enhancement of the new X3 Exadata machine, but as this is a software, our current customers would be able to benefit from it on their existing systems by upgrading to the new release. But that' not the only thing that we did with X3, at the same time we have upgraded everything : the CPUs, adding more cores per server node (16 vs. 12, with the arrival of Intel E5 / Sandy Bridge), the memory with 512GB memory as well per node,  and the new Flash Fire card, bringing now up to 22 TB of Flash cache. All of this 4TB of RAM + 22TB of Flash being use cleverly not only for read but also for write by the X3H2M2 algorithm... making a very big difference compare to traditional storage flash extension. But what does those extra performances brings to you on an already very efficient system: double your performances compare to the fastest storage array on the market today (including flash) and divide you storage price x10 at the same time... Something to consider closely this days... Especially that we also announced the availability of a new Exadata X3-2 8th rack : a good starting point. As you have seen a major opening for this year again with true innovation. But that was not the only thing that we saw today, as before Larry's talk, Fujitsu did introduce more in deep the up coming new SPARC processor, that they are co-developing with us. And as such Andrew Mendelsohn - Senior Vice President Database Server Technologies came on stage to explain that the next step after I/O optimization for Database with Exadata, was to accelerate the Database at execution level by bringing functions in the SPARC processor silicium. All in all, to process more and more Data... The big theme of the day... and of the Oracle User Groups Conferences that were also happening today and where I had the opportunity to attend some interesting sessions on practical use cases of Big Data one in Finances and Fraud profiling and the other one on practical deployment of Oracle Exalytics for Data Analytics. In conclusion, one picture to try to size Oracle Open World ... and you can understand why, with such a rich content... and this only the first day !

    Read the article

  • BYOD-The Tablet Difference

    - by Samantha.Y. Ma
    By Allison Kutz, Lindsay Richardson, and Jennifer Rossbach, Sales Consultants Normal 0 false false false EN-US ZH-TW X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Less than three years ago, Apple introduced a new concept to the world: The Tablet. It’s hard to believe that in only 32 months, the iPad induced an entire new way to do business. Because of their mobility and ease-of-use, tablets have grown in popularity to keep up with the increasing “on the go” lifestyle, and their popularity isn’t expected to decrease any time soon. In fact, global tablet sales are expected to increase drastically within the next five years, from 56 million tablets to 375 million by 2016. Tablets have been utilized for every function imaginable in today’s world. With over 730,000 active applications available for the iPad, these tablets are educational devices, portable book collections, gateways into social media, entertainment for children when Mom and Dad need a minute on their own, and so much more. It’s no wonder that 74% of those who own a tablet use it daily, 60% use it several times a day, and an average of 13.9 hours per week are spent tapping away. Tablets have become a critical part of a user’s personal life; but why stop there? Businesses today are taking major strides in implementing these devices, with the hopes of benefiting from efficiency and productivity gains. Limo and taxi drivers use tablets as payment devices instead of traditional cash transactions. Retail outlets use tablets to find the exact merchandise customers are looking for. Professors use tablets to teach their classes, and business professionals demonstrate solutions and review reports from tablets. Since an overwhelming majority of tablet users have started to use their personal iPads, PlayBooks, Galaxys, etc. in the workforce, organizations have had to make a change. In many cases, companies are willing to make that change. In fact, 79% of companies are making new investments in mobility this year. Gartner reported that 90% of organizations are expected to support corporate applications on personal devices by 2014. It’s not just companies that are changing. Business professionals have become accustomed to tablets making their personal lives easier, and want that same effect in the workplace. Professionals no longer want to waste time manually entering data in their computer, or worse yet in a notebook, especially when the data has to be later transcribed to an online system. The response: the Bring Your Own Device phenomenon. According to Gartner, BOYD is “an alternative strategy allowing employees, business partners and other users to utilize a personally selected and purchased client device to execute enterprise applications and access data.” Employees whose companies embrace this trend are more efficient because they get to use devices they are already accustomed to. Tablets change the game when it comes to how sales professionals perform their jobs. Sales reps can easily store and access customer information and analytics using tablet applications, such as Oracle Fusion Tap. This method is much more enticing for sales reps than spending time logging interactions on their (what seem to be outdated) computers. Forrester & IDC reported that on average sales reps spend 65% of their time on activities other than selling, so having a tablet application to use on the go is extremely powerful. In February, Information Week released a list of “9 Powerful Business Uses for Tablet Computers,” ranging from “enhancing the customer experience” to “improving data accuracy” to “eco-friendly motivations”. Tablets compliment the lifestyle of professionals who strive to be effective and efficient, both in the office and on the road. Three Things Businesses Need to do to Embrace BYOD Make customer-facing websites tablet-friendly for consistent user experiences Develop tablet applications to continue to enhance the customer experience Embrace and use the technology that comes with tablets Almost 55 million people in the U.S. own tablets because they are convenient, easy, and powerful. These are qualities that companies strive to achieve with any piece of technology. The inherent power of the devices coupled with the growing number of business applications ensures that tablets will transform the way that companies and employees perform.

    Read the article

  • What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

    - by Richard Lefebvre
    There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. 

    Read the article

  • Oracle Cloud Applications: The Right Ingredients Baked In

    - by yaldahhakim
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Oracle Cloud Applications: The Right Ingredients Baked In Eggs, flour, milk, and sugar. The magic happens when you mix these ingredients together. The same goes for the hottest technologies fast changing how IT impacts our organizations today: cloud, social, mobile, and big data. By themselves they’re pretty good; combining them with a great recipe is what unlocks real transformation power. Choosing the right cloud can be very similar to choosing the right cake. First consider comparing the core ingredients that go into baking a cake and the core design principles in building a cloud-based application. For instance, if flour is the base ingredient of a cake, then rich functionality that spans complete business processes is the base of an enterprise-grade cloud. Cloud computing is more than just consuming an "application as service", and having someone else manage it for you. Rather, the value of cloud is about making your business more agile in the marketplace, and shortening the time it takes to deliver and adopt new innovation. It’s also about improving not only the efficiency at which we communicate but the actual quality of the information shared as well. Data from different systems, like ingredients in a cake, must also be blended together effectively and evaluated through a consolidated lens. When this doesn’t happen, for instance when data in your sales cloud doesn't seamlessly connect with your order management and other “back office” applications, the speed and quality of information can decrease drastically. It’s like mixing ingredients in a strainer with a straw – you just can’t bring it all together without losing something. Mixing ingredients is similar to bringing clouds together, and co-existing cloud applications with traditional on premise applications. This is where a shared services  platform built on open standards and Service Oriented Architecture (SOA) is critical. It’s essentially a cloud recipe that calls for not only great ingredients, but also ingredients you can get locally or most likely already have in your kitchen (or IT shop.) Open standards is the best way to deliver a cost effective, durable application integration strategy – regardless of where your apps are deployed. It’s also the best way to build your own cloud applications, or extend the ones you consume from a third party. Just like using standard ingredients and tools you already have in your kitchen, a standards based cloud enables your IT resources to ensure a cloud works easily with other systems. Your IT staff can also make changes using tools they are already familiar with. Or even more ideal, enable business users to actually tailor their experience without having to call upon IT for help at all. This frees IT resources to focus more on developing new innovative services for the organization vs. run and maintain. Carrying the cake analogy forward, you need to add all the ingredients in before you bake it. The same is true with a modern cloud. To harness the full power of cloud, you can’t leave out some of the most important ingredients and just layer them on top later. This is what a lot of our niche competitors have done when it comes to social, mobile, big data and analytics, and other key technologies impacting the way we do business. The transformational power of these technology trends comes from having a strategy from the get-go that combines them into a winning recipe, and delivers them in a unified way. In looking at ways Oracle’s cloud is different from other clouds – not only is breadth of functionality rich across functional pillars like CRM, HCM, ERP, etc. but it embeds social, mobile, and rich intelligence capabilities where they make the most sense across business processes. This strategy enables the Oracle Cloud to uniquely deliver on all three of these dimensions to help our customers unlock the full power of these transformational technologies.

    Read the article

  • OIM 11g notification framework

    - by Rajesh G Kumar
    OIM 11g has introduced an improved and template based Notifications framework. New release has removed the limitation of sending text based emails (out-of-the-box emails) and enhanced to support html features. New release provides in-built out-of-the-box templates for events like 'Reset Password', 'Create User Self Service' , ‘User Deleted' etc. Also provides new APIs to support custom templates to send notifications out of OIM. OIM notification framework supports notification mechanism based on events, notification templates and template resolver. They are defined as follows: Ø Events are defined as XML file and imported as part of MDS database in order to make notification event available for use. Ø Notification templates are created using OIM advance administration console. The template contains the text and the substitution 'variables' which will be replaced with the data provided by the template resolver. Templates support internationalization and can be defined as HTML or in form of simple text. Ø Template resolver is a Java class that is responsible to provide attributes and data to be used at runtime and design time. It must be deployed following the OIM plug-in framework. Resolver data provided at design time is to be used by end user to design notification template with available entity variables and it also provides data at runtime to replace the designed variable with value to be displayed to recipients. Steps to define custom notifications in OIM 11g are: Steps# Steps 1. Define the Notification Event 2. Create the Custom Template Resolver class 3. Create Template with notification contents to be sent to recipients 4. Create Event triggering spots in OIM 1. Notification Event metadata The Notification Event is defined as XML file which need to be imported into MDS database. An event file must be compliant with the schema defined by the notification engine, which is NotificationEvent.xsd. The event file contains basic information about the event.XSD location in MDS database: “/metadata/iam-features-notification/NotificationEvent.xsd”Schema file can be viewed by exporting file from MDS using weblogicExportMetadata.sh script.Sample Notification event metadata definition: 1: <?xml version="1.0" encoding="UTF-8"?> 2: <Events xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance xsi:noNamespaceSchemaLocation="../../../metadata/NotificationEvent.xsd"> 3: <EventType name="Sample Notification"> 4: <StaticData> 5: <Attribute DataType="X2-Entity" EntityName="User" Name="Granted User"/> 6: </StaticData> 7: <Resolver class="com.iam.oim.demo.notification.DemoNotificationResolver"> 8: <Param DataType="91-Entity" EntityName="Resource" Name="ResourceInfo"/> 9: </Resolver> 10: </EventType> 11: </Events> Line# Description 1. XML file notation tag 2. Events is root tag 3. EventType tag is to declare a unique event name which will be available for template designing 4. The StaticData element lists a set of parameters which allow user to add parameters that are not data dependent. In other words, this element defines the static data to be displayed when notification is to be configured. An example of static data is the User entity, which is not dependent on any other data and has the same set of attributes for all event instances and notification templates. Available attributes are used to be defined as substitution tokens in the template. 5. Attribute tag is child tag for StaticData to declare the entity and its data type with unique reference name. User entity is most commonly used Entity as StaticData. 6. StaticData closing tag 7. Resolver tag defines the resolver class. The Resolver class must be defined for each notification. It defines what parameters are available in the notification creation screen and how those parameters are replaced when the notification is to be sent. Resolver class resolves the data dynamically at run time and displays the attributes in the UI. 8. The Param DataType element lists a set of parameters which allow user to add parameters that are data dependent. An example of the data dependent or a dynamic entity is a resource object which user can select at run time. A notification template is to be configured for the resource object. Corresponding to the resource object field, a lookup is displayed on the UI. When a user selects the event the call goes to the Resolver class provided to fetch the fields that are displayed in the Available Data list, from which user can select the attribute to be used on the template. Param tag is child tag to declare the entity and its data type with unique reference name. 9. Resolver closing tag 10 EventType closing tag 11. Events closing tag Note: - DataType needs to be declared as “X2-Entity” for User entity and “91-Entity” for Resource or Organization entities. The dynamic entities supported for lookup are user, resource, and organization. Once notification event metadata is defined, need to be imported into MDS database. Fully qualified resolver class name need to be define for XML but do not need to load the class in OIM yet (it can be loaded later). 2. Coding the notification resolver All event owners have to provide a resolver class which would resolve the data dynamically at run time. Custom resolver class must implement the interface oracle.iam.notification.impl.NotificationEventResolver and override the implemented methods with actual implementation. It has 2 methods: S# Methods Descriptions 1. public List<NotificationAttribute> getAvailableData(String eventType, Map<String, Object> params); This API will return the list of available data variables. These variables will be available on the UI while creating/modifying the Templates and would let user select the variables so that they can be embedded as a token as part of the Messages on the template. These tokens are replaced by the value passed by the resolver class at run time. Available data is displayed in a list. The parameter "eventType" specifies the event Name for which template is to be read.The parameter "params" is the map which has the entity name and the corresponding value for which available data is to be fetched. Sample code snippet: List<NotificationAttribute> list = new ArrayList<NotificationAttribute>(); long objKey = (Long) params.get("resource"); //Form Field details based on Resource object key HashMap<String, Object> formFieldDetail = getObjectFormName(objKey); for (Iterator<?> itrd = formFieldDetail.entrySet().iterator(); itrd.hasNext(); ) { NotificationAttribute availableData = new NotificationAttribute(); Map.Entry formDetailEntrySet = (Entry<?, ?>)itrd.next(); String fieldLabel = (String)formDetailEntrySet.getValue(); availableData.setName(fieldLabel); list.add(availableData); } return list; 2. Public HashMap<String, Object> getReplacedData(String eventType, Map<String, Object> params); This API would return the resolved value of the variables present on the template at the runtime when notification is being sent. The parameter "eventType" specifies the event Name for which template is to be read.The parameter "params" is the map which has the base values such as usr_key, obj_key etc required by the resolver implementation to resolve the rest of the variables in the template. Sample code snippet: HashMap<String, Object> resolvedData = new HashMap<String, Object>();String firstName = getUserFirstname(params.get("usr_key"));resolvedData.put("fname", firstName); String lastName = getUserLastName(params.get("usr_key"));resolvedData.put("lname", lastname);resolvedData.put("count", "1 million");return resolvedData; This code must be deployed as per OIM 11g plug-in framework. The XML file defining the plug-in is as below: <?xml version="1.0" encoding="UTF-8"?> <oimplugins xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> <plugins pluginpoint="oracle.iam.notification.impl.NotificationEventResolver"> <plugin pluginclass= " com.iam.oim.demo.notification.DemoNotificationResolver" version="1.0" name="Sample Notification Resolver"/> </plugins> </oimplugins> 3. Defining the template To create a notification template: Log in to the Oracle Identity Administration Click the System Management tab and then click the Notification tab From the Actions list on the left pane, select Create On the Create page, enter values for the following fields under the Template Information section: Template Name: Demo template Description Text: Demo template Under the Event Details section, perform the following: From the Available Event list, select the event for which the notification template is to be created from a list of available events. Depending on your selection, other fields are displayed in the Event Details section. Note that the template Sample Notification Event created in the previous step being used as the notification event. The contents of the Available Data drop down are based on the event XML StaticData tag, the drop down basically lists all the attributes of the entities defined in that tag. Once you select an element in the drop down, it will show up in the Selected Data text field and then you can just copy it and paste it into either the message subject or the message body fields prefixing $ symbol. Example if list has attribute like First_Name then message body will contains this as $First_Name which resolver will parse and replace it with actual value at runtime. In the Resource field, select a resource from the lookup. This is the dynamic data defined by the Param DataType element in the XML definition. Based on selected resource getAvailableData method of resolver will be called to fetch the resource object attribute detail, if method is overridden with required implementation. For current scenario, Map<String, Object> params will get populated with object key as value and key as “resource” in the map. This is the only input will be provided to resolver at design time. You need to implement the further logic to fetch the object attributes detail to populate the available Data list. List string should not have space in between, if object attributes has space for attribute name then implement logic to replace the space with ‘_’ before populating the list. Example if attribute name is “First Name” then make it “First_Name” and populate the list. Space is not supported while you try to parse and replace the token at run time with real value. Make a note that the Available Data and Selected Data are used in the substitution tokens definition only, they do not define the final data that will be sent in the notification. OIM will invoke the resolver class to get the data and make the substitutions. Under the Locale Information section, enter values in the following fields: To specify a form of encoding, select either UTF-8 or ASCII. In the Message Subject field, enter a subject for the notification. From the Type options, select the data type in which you want to send the message. You can choose between HTML and Text/Plain. In the Short Message field, enter a gist of the message in very few words. In the Long Message field, enter the message that will be sent as the notification with Available data token which need to be replaced by resolver at runtime. After you have entered the required values in all the fields, click Save. A message is displayed confirming the creation of the notification template. Click OK 4. Triggering the event A notification event can be triggered from different places in OIM. The logic behind the triggering must be coded and plugged into OIM. Examples of triggering points for notifications: Event handlers: post process notifications for specific data updates in OIM users Process tasks: to notify the users that a provisioning task was executed by OIM Scheduled tasks: to notify something related to the task The scheduled job has two parameters: Template Name: defines the notification template to be sent User Login: defines the user record that will provide the data to be sent in the notification Sample Code Snippet: public void execute(String templateName , String userId) { try { NotificationService notService = Platform.getService(NotificationService.class); NotificationEvent eventToSend=this.createNotificationEvent(templateName,userId); notService.notify(eventToSend); } catch (Exception e) { e.printStackTrace(); } } private NotificationEvent createNotificationEvent(String poTemplateName, String poUserId) { NotificationEvent event = new NotificationEvent(); String[] receiverUserIds= { poUserId }; event.setUserIds(receiverUserIds); event.setTemplateName(poTemplateName); event.setSender(null); HashMap<String, Object> templateParams = new HashMap<String, Object>(); templateParams.put("USER_LOGIN",poUserId); event.setParams(templateParams); return event; } public HashMap getAttributes() { return null; } public void setAttributes() {} }

    Read the article

< Previous Page | 393 394 395 396 397 398 399 400 401 402 403 404  | Next Page >