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  • How to ensure apache2 reads htaccess for custom expiry?

    - by tzot
    I have a site with Apache 2.2.22 . I have enabled the mod-expires and mod-headers modules seemingly correctly: $ apachectl -t -D DUMP_MODULES … expires_module (shared) headers_module (shared) … Settings include: ExpiresActive On ExpiresDefault "access plus 10 minutes" ExpiresByType application/xml "access plus 1 minute" Checking the headers of requests, I see that max-age is set correctly both for the generic case and for xml files (which are auto-generated, but mostly static). I would like to have different expiries for xml files in a directory (e.g. /data), so http://site/data/sample.xml expires 24 hours later. I enter the following in data/.htaccess: ExpiresByType application/xml "access plus 24 hours" Header set Cache-control "max-age=86400, public" but it seems that apache ignores this. How can I ensure apache2 uses the .htaccess directives? I can provide further information if requested.

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  • Broadcom BCM4313 wireless slow and high-latency

    - by Florin Andrei
    Ubuntu 12.10 64 bit on a Dell Latitude E6330 laptop. Wireless is pretty slow. It gets connected quick enough, but then it acts like a dialup connection. My ssh sessions over WiFi are slow and laggy. Even browsing is slow, the pages are loading like it's 1998. This does not depend on the access point, it's the same both at home and at work. Other systems work fine on these access points. I had an older Dell laptop before, different WiFi hardware, and it was much faster over the same wireless access points. Is this a known issue with this hardware? If so, any solutions?

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  • Multiple vulnerabilities in Thunderbird

    - by RitwikGhoshal
    CVE DescriptionCVSSv2 Base ScoreComponentProduct and Resolution CVE-2012-1948 Denial of service (DoS) vulnerability 9.3 Thunderbird Solaris 10 SPARC: 145200-12 X86: 145201-12 CVE-2012-1950 Address spoofing vulnerability 6.4 CVE-2012-1951 Resource Management Errors vulnerability 10.0 CVE-2012-1952 Resource Management Errors vulnerability 9.3 CVE-2012-1953 Improper Restriction of Operations within the Bounds of a Memory Buffer vulnerability 9.3 CVE-2012-1954 Resource Management Errors vulnerability 10.0 CVE-2012-1955 Address spoofing vulnerability 6.8 CVE-2012-1957 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') vulnerability 4.3 CVE-2012-1958 Resource Management Errors vulnerability 9.3 CVE-2012-1959 Permissions, Privileges, and Access Controls vulnerability 5.0 CVE-2012-1961 Improper Input Validation vulnerability 4.3 CVE-2012-1962 Resource Management Errors vulnerability 10.0 CVE-2012-1963 Permissions, Privileges, and Access Controls vulnerability 4.3 CVE-2012-1964 Clickjacking vulnerability 4.0 CVE-2012-1965 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') vulnerability 4.3 CVE-2012-1966 Permissions, Privileges, and Access Controls vulnerability 4.3 CVE-2012-1967 Arbitrary code execution vulnerability 10.0 CVE-2012-1970 Denial of service (DoS) vulnerability 10.0 CVE-2012-1973 Resource Management Errors vulnerability 10.0 CVE-2012-3966 Improper Restriction of Operations within the Bounds of a Memory Buffer vulnerability 10.0 This notification describes vulnerabilities fixed in third-party components that are included in Oracle's product distributions.Information about vulnerabilities affecting Oracle products can be found on Oracle Critical Patch Updates and Security Alerts page.

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  • How do I store the OAuth v1 consumer key and secret for an open source desktop Twitter client without revealing it to the user?

    - by Justin Dearing
    I want to make a thick-client, desktop, open source twitter client. I happen to be using .NET as my language and Twitterizer as my OAuth/Twitter wrapper, and my app will likely be released as open source. To get an OAuth token, four pieces of information are required: Access Token (twitter user name) Access Secret (twitter password) Consumer Key Consumer Secret The second two pieces of information are not to be shared, like a PGP private key. However, due to the way the OAuth authorization flow is designed, these need to be on the native app. Even if the application was not open source, and the consumer key/secret were encrypted, a reasonably skilled user could gain access to the consumer key/secret pair. So my question is, how do I get around this problem? What is the proper strategy for a desktop Twitter client to protect its consumer key and secret?

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  • How can I install wireless drivers without internet?

    - by Ruben
    [Ubuntu 12.04 LTS] I have a HP Pavilion dv6 and I need a Broadcom driver (closed source) to access the internet. However, I need to download that, which I am unable to do because I do not have internet access. My ethernet port has always been broken and I have not been able to access the internet since I installed Ubuntu. I need to find a way for me to install those drivers desperately. I still have Ubuntu on my USB, which for some reason, did have the ability to install that driver (I think it's due to the fact that it already has it somewhere in the files). On my USB Ubuntu, I have that particular driver installed. I was thinking that if one of you knows where drivers are installed, I could locate those files on the USB Ubuntu, then plug in an additional USB to copy them; restart my computer to the harddrive Ubuntu and then install the files from the (additional) USB. I would really appreciate help since to me a computer without internet is useless.

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  • Ransomware: Why This New Malware is So Dangerous and How to Protect Yourself

    - by Chris Hoffman
    Ransomware is a type of malware that tries to extort money from you. One of the nastiest examples, CryptoLocker, takes your files hostage and holds them for ransom, forcing you to pay hundreds of dollars to regain access. Most malware is no longer created by bored teenagers looking to cause some chaos. Much of the current malware is now produced by organized crime for profit and is becoming increasingly sophisticated. How Ransomware Works Not all ransomware is identical. The key thing that makes a piece of malware “ransomware” is that it attempts to extort a direct payment from you. Some ransomware may be disguised. It may function as “scareware,” displaying a pop-up that says something like “Your computer is infected, purchase this product to fix the infection” or “Your computer has been used to download illegal files, pay a fine to continue using your computer.” In other situations, ransomware may be more up-front. It may hook deep into your system, displaying a message saying that it will only go away when you pay money to the ransomware’s creators. This type of malware could be bypassed via malware removal tools or just by reinstalling Windows. Unfortunately, Ransomware is becoming more and more sophisticated. One of the latest examples, CryptoLocker, starts encrypting your personal files as soon as it gains access to your system, preventing access to the files without knowing the encryption key. CryptoLocker then displays a message informing you that your files have been locked with encryption and that you have just a few days to pay up. If you pay them $300, they’ll hand you the encryption key and you can recover your files. CryptoLocker helpfully walks you through choosing a payment method and, after paying, the criminals seem to actually give you a key that you can use to restore your files. You can never be sure that the criminals will keep their end of the deal, of course. It’s not a good idea to pay up when you’re extorted by criminals. On the other hand, businesses that lose their only copy of business-critical data may be tempted to take the risk — and it’s hard to blame them. Protecting Your Files From Ransomware This type of malware is another good example of why backups are essential. You should regularly back up files to an external hard drive or a remote file storage server. If all your copies of your files are on your computer, malware that infects your computer could encrypt them all and restrict access — or even delete them entirely. When backing up files, be sure to back up your personal files to a location where they can’t be written to or erased. For example, place them on a removable hard drive or upload them to a remote backup service like CrashPlan that would allow you to revert to previous versions of files. Don’t just store your backups on an internal hard drive or network share you have write access to. The ransomware could encrypt the files on your connected backup drive or on your network share if you have full write access. Frequent backups are also important. You wouldn’t want to lose a week’s worth of work because you only back up your files every week. This is part of the reason why automated back-up solutions are so convenient. If your files do become locked by ransomware and you don’t have the appropriate backups, you can try recovering them with ShadowExplorer. This tool accesses “Shadow Copies,” which Windows uses for System Restore — they will often contain some personal files. How to Avoid Ransomware Aside from using a proper backup strategy, you can avoid ransomware in the same way you avoid other forms of malware. CryptoLocker has been verified to arrive through email attachments, via the Java plug-in, and installed on computers that are part of the Zeus botnet. Use a good antivirus product that will attempt to stop ransomware in its tracks. Antivirus programs are never perfect and you could be infected even if you run one, but it’s an important layer of defense. Avoid running suspicious files. Ransomware can arrive in .exe files attached to emails, from illicit websites containing pirated software, or anywhere else that malware comes from. Be alert and exercise caution over the files you download and run. Keep your software updated. Using an old version of your web browser, operating system, or a browser plugin can allow malware in through open security holes. If you have Java installed, you should probably uninstall it. For more tips, read our list of important security practices you should be following. Ransomware — CryptoLocker in particular — is brutally efficient and smart. It just wants to get down to business and take your money. Holding your files hostage is an effective way to prevent removal by antivirus programs after it’s taken root, but CryptoLocker is much less scary if you have good backups. This sort of malware demonstrates the importance of backups as well as proper security practices. Unfortunately, CryptoLocker is probably a sign of things to come — it’s the kind of malware we’ll likely be seeing more of in the future.     

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  • Problems, connecting Android ICS to Ubuntu using MTP

    - by ubuntico
    I've followed this tutorial from this blog which very clearly explains how to connect Android phone with ICS to Ubuntu so that one can access phone's sdcard (MTP access). I passed all the procedure with no errors, I can event attach my mobile to ubuntu via mtpfs -o allow_other ~/Android/GalaxyS2 and disconnect via fusermount -u ~/Android/GalaxyS2 The problem comes when I try to access mounted directory. If I try to do it via Nautilus, the system tries to open the folder for a couple of minutes and then, I either see the error, or the folder disappears from Nautilus (it comes back when I disconnect the path). I also get a console error: fuse: bad mount point `~/Android/GalaxyS2': Transport endpoint is not connected I see many people on the net reporting this error, but noone offers any solution to it. I use Ubuntu 11.10 with Gnome Shell (Gnome 3) and the mobile is Samsung Galaxy S II. I am in the fuse list, I did all the steps in the tutorial for dozens of times, all in vain.

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  • OPN Developer Services for Solaris Developers

    - by user13333379
    Independent Software Vendors (ISVs) who develop applications for Solaris 11 can exploit a number of interesting services as long as they are OPN Members with a Gold (or above) status and a Solaris Knowledge specialization: Free access to a Solaris development cloud with preconfigured Solaris developer zones through the apply for the: Oracle Exastack Remote Labs to get free access to Solaris development environments for SPARC and x86. Free access to patches and support information through MOS for Oracle Solaris, Oracle Solaris Studio, Oracle Solaris Cluster including updates for development systems  apply for the Oracle Solaris Development Initiative. Free email developer support for all questions around Oracle Solaris, Oracle Solaris Studio, Oracle Solaris Cluster and Oracle technologies integrating with Solaris 11 apply for the Solaris Adoption Technical Assistance.  

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  • Issues with web hosting at home

    - by hari
    I want to host a small personal website at home. One basic problem I am hitting is, From inside home network, I cannot access my domain name. I have to use the local ip (something like 192.168.1.4) to access the website. This ip is the desktop which is hosting the website. Because of this mapping, I have issues setting up a simple wordpress blog on it too. How do I get past this issue? edit:0 when I try to access www.example.com (my domain) from within my home network, I get redirected to my router login. PS: 1) I am using dyndns service to map my non-static ip to my domain name. 2) My portforwarding works fine.

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  • How to sync calendar with android without google?

    - by YSN
    Hi folks, is there a way to sync an Ubuntu calendar application like Thunderbird Lightning or Evolution with an Android device without using google-calendar? At the moment I am syncing my Thunderbird-Lightning calendars on different computers via Dropbox, what is much more reliable than google-calendar. Another big advantage over google-calendar is, that I can access my appointments offline as well, since the calendar files are synced onto the harddrive of each computer by Dropbox. I'd like to access those calendars via my android device as well. The Dropbox-app for android does not support automatic syncing yet, so it seems like I have to use another service. Apart from that I guess I need to know an android app, that can access a calendar-file stored in ics-format. Thanks in advance YSN

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  • Iptables Issue can't SSH Remote Machines

    - by Lonston
    I want to SSH to 192.168.1.15 Server from my machine, my ip was 192.168.1.99 Source Destination was UP, with IP 192.168.1.15. This is LAN Network there are 30 Machine's Connected to the network and working fine, I'm Playing around the local machine's cos i need to apply the same rules in Production VPS I have applied the below iptables in my machine 192.168.1.99, Now i can't receive any packets from Outside and i can't send any packets Outside, While applying the Below Chain iptables -P INPUT DROP iptables -P OUTPUT DROP iptables -P FORWARD DROP After the above CHAIN i have added the Below rules and it want to allow ssh from machine to 192.168.1.15 to access the 192.164.1.15 but still i can't access 192.168.1.15 iptables -A INPUT -p tcp -i eth0 --dport 22 -m state --state NEW,ESTABLISHED -j ACCEPT iptables -A OUTPUT -p tcp -o eth0 --sport 22 -m state --state ESTABLISHED -j ACCEPT iptables -A OUTPUT -o eth0 -p tcp --dport 22 -m state --state NEW,ESTABLISHED -j ACCEPT iptables -A INPUT -i eth0 -p tcp --sport 22 -m state --state ESTABLISHED -j ACCEPT Any one Please Check Weather my Rules are Wrigt. Still i can't access the machine 15

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  • Most Innovative IDM Projects: Awards at OpenWorld

    - by Tanu Sood
    On Tuesday at Oracle OpenWorld 2012, Oracle recognized the winners of Innovation Awards 2012 at a ceremony presided over by Hasan Rizvi, Executive Vice President at Oracle. Oracle Fusion Middleware Innovation Awards recognize customers for achieving significant business value through innovative uses of Oracle Fusion Middleware offerings. Winners are selected based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture. This year’s Award honors customers for their cutting-edge solutions driving business innovation and IT modernization using Oracle Fusion Middleware. The program has grown over the past 6 years, receiving a record number of nominations from customers around the globe. The winners were selected by a panel of judges that ranked each nomination across multiple different scoring categories. Congratulations to both Avea and ETS for winning this year’s Innovation Award for Identity Management. Identity Management Innovation Award 2012 Winner – Avea Company: Founded in 2004, AveA is the sole GSM 1800 mobile operator of Turkey and has reached a nationwide customer base of 12.8 million as of the end of 2011 Region: Turkey (EMEA) Products: Oracle Identity Manager, Oracle Identity Analytics, Oracle Access Management Suite Business Drivers: ·         To manage the agility and scale required for GSM Operations and enable call center efficiency by enabling agents to change their identity profiles (accounts and entitlements) rapidly based on call load. ·         Enhance user productivity and call center efficiency with self service password resets ·         Enforce compliance and audit reporting ·         Seamless identity management between AveA and parent company Turk Telecom Innovation and Results: ·         One of the first Sun2Oracle identity management migrations designed for high performance provisioning and trusted reconciliation built with connectors developed on the ICF architecture that provides custom user interfaces for  dynamic and rapid management of roles and entitlements along with entitlement level attestation using closed loop remediation between Oracle Identity Manager and Oracle Identity Analytics. ·         Dramatic reduction in identity administration and call center password reset tasks leading to 20% reduction in administration costs and 95% reduction in password related calls. ·         Enhanced user productivity by up to 25% to date ·         Enforced enterprise security and reduced risk ·         Cost-effective compliance management ·         Looking to seamlessly integrate with parent and sister companies’ infrastructure securely. Identity Management Innovation Award 2012 Winner – Education Testing Service (ETS)       See last year's winners here --Company: ETS is a private nonprofit organization devoted to educational measurement and research, primarily through testing. Region: U.S.A (North America) Products: Oracle Access Manager, Oracle Identity Federation, Oracle Identity Manager Business Drivers: ETS develops and administers more than 50 million achievement and admissions tests each year in more than 180 countries, at more than 9,000 locations worldwide.  As the business becomes more globally based, having a robust solution to security and user management issues becomes paramount. The organizations was looking for: ·         Simplified user experience for over 3000 company users and more than 6 million dynamic student and staff population ·         Infrastructure and administration cost reduction ·         Managing security risk by controlling 3rd party access to ETS systems ·         Enforce compliance and manage audit reporting ·         Automate on-boarding and decommissioning of user account to improve security, reduce administration costs and enhance user productivity ·         Improve user experience with simplified sign-on and user self service Innovation and Results: 1.    Manage Risk ·         Centralized system to control user access ·         Provided secure way of accessing service providers' application using federated SSO. ·         Provides reporting capability for auditing, governance and compliance. 2.    Improve efficiency ·         Real-Time provisioning to target systems ·         Centralized provisioning system for user management and access controls. ·         Enabling user self services. 3.    Reduce cost ·         Re-using common shared services for provisioning, SSO, Access by application reducing development cost and time. ·         Reducing infrastructure and maintenance cost by decommissioning legacy/redundant IDM services. ·         Reducing time and effort to implement security functionality in business applications (“onboard” instead of new development). ETS was able to fold in new and evolving requirement in addition to the initial stated goals realizing quick ROI and successfully meeting business objectives. Congratulations to the winners once again. We will be sure to bring you more from these Innovation Award winners over the next few months.

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  • How do I share different files in a git repo with different people?

    - by David Faux
    In a single directory with a Git root folder, I have a bunch of files. I am working on one of those files, X.py, with my friend Alice. The other files I am working on with other people. I want Alice (and everyone else) to have access to X.py. I want Alice to only have access to X.py though. How can I achieve this with Git? Is there a way I can split a directory into two repos? That sounds rather cumbersome. Maybe I could add a remote repo that Alice can access containing X.py?

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  • Desktop sharing options for Ubuntu 12.04 with Unity

    - by Stefan Buynov
    I would like to be able to access my office Ubuntu 12.04 machine from home, from a Mac Mini with Mac OSX. I have a VPN and I am able to access my office machine over SSH, so connectivity is not a problem. I browsed other questions, and it seems that there are several options: VNC XRDP FreeNX (haven't heard this one before) Are there any other? I have been using Remote Desktop on Windows before, and I actually like it. Not sure how well is XRDP implemented. I also used VNC several years back, and I didn't like its performance back then - not sure if things have changed since then. As I said above, the machine I want to access is running Ubuntu 12.04, with Unity. And I am using Unity by choice - I really like it and would like to continue using it :) The client computer is running Mac OSX (Snow Leopard). Based on your previous experience what is the best setup for this environment?

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  • Multiple vulnerabilities in Thunderbird

    - by chandan
    CVE DescriptionCVSSv2 Base ScoreComponentProduct and Resolution CVE-2011-2372 Permissions, Privileges, and Access Controls vulnerability 3.5 Thunderbird Solaris 11 11/11 SRU 2 Solaris 10 Contact Support CVE-2011-2995 Denial Of Service (DoS) vulnerability 10.0 CVE-2011-2997 Denial Of Service (DoS) vulnerability 10.0 CVE-2011-2998 Denial Of Service (DoS) vulnerability 10.0 CVE-2011-2999 Permissions, Privileges, and Access Controls vulnerability 4.3 CVE-2011-3000 Improper Control of Generation of Code ('Code Injection') vulnerability 4.3 CVE-2011-3001 Permissions, Privileges, and Access Controls vulnerability 4.3 CVE-2011-3005 Denial Of Service (DoS) vulnerability 9.3 CVE-2011-3232 Improper Control of Generation of Code ('Code Injection') vulnerability 9.3 This notification describes vulnerabilities fixed in third-party components that are included in Sun's product distribution.Information about vulnerabilities affecting Oracle Sun products can be found on Oracle Critical Patch Updates and Security Alerts page.

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  • 6 Ways To Secure Your Dropbox Account

    - by Chris Hoffman
    Dropbox is a hugely popular cloud storage service beloved by many. Unfortunately, it’s had a history of security problems, ranging from compromised accounts to once allowing access to every Dropbox account without requiring a password for several hours. If you’re using Dropbox, there are a variety of ways you can secure your account against unauthorized access and protect your files even if someone does gain access to your account. Why Does 64-Bit Windows Need a Separate “Program Files (x86)” Folder? Why Your Android Phone Isn’t Getting Operating System Updates and What You Can Do About It How To Delete, Move, or Rename Locked Files in Windows

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  • ssh tunnel to a remote CUPS server

    - by drevicko
    There is a CUPS server beyond a firewall and I'd like to use it's printers. I have ssh access to computers that can access the CUPS server, and can get at the servers web interface by forwarding say port 1631. I cannot forward port 631 as I've not got root access to anything on the servers network. In Ubuntu's 'Printing' control panel, I can enter the address of a server, but I've not been able to connect through the forwarded port (localhost:1631, which is forwarded to the remote CUPS server's 631 port). Any ideas?

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  • Can't mount external hard drive

    - by tezza
    i have a problem accessing the data on my external hard drive. I recently did a fresh install but mistakenly left my external hard drive plugged in. When I tried to access the data on the external HDD, it says "no files" but recognizes that there is 290 GiB of data on it. The HDD is 350GB big. I checked the drive with Disk Utility and it showed that the hard drive had a bootable flag. So, in the edit partition, I unchecked this bootablity. Now it won't mount in Ubuntu and now my XP can't recognize it at all, whereas I could access the data on the XP machine before. In disk utility, it doesn't give me the option to check the bootable box in again and I can't access the data on XP either. Any ideas on how to fix it?

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  • Nautilus uses different permissions for mounted drives

    - by farhad0011
    I've written two bash scripts to give read-only or read/write access to my NTFS partition: read-only access: sudo umount /media/Data_Drive/ sudo mount -t ntfs-3g -o ro,user,auto,nls=utf8,umask=0000,uid=1000 /dev/sda2 /media/Data_Drive read/write access: sudo umount /media/Data_Drive/ sudo mount -t ntfs-3g -o rw,user,auto,nls=utf8,umask=0000,uid=1000 /dev/sda2 /media/Data_Drive It works perfectly if I only use terminal to work with the files. It also works with Nautilus in read-only mode but not in the read/write mode. In fact, Nautilus gives me an error when I try to copy a file to Data_Drive saying "The destination is read-only". More funny, when I look at the permissions (by right-clicking on Data_Drive and then properties-permissions) I have all the required permissions to write a file in Data_Drive! I am so confused why Nautilus behaves strangely. I appreciate if anybody could solve the mystery!

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  • Joomla: Prevent certain user from visiting a certain page

    - by user6657
    I have an internal section in my Joomla only for "Registered" users. There they can edit preferences. Multiple users can access the same preferences (different stakeholders). Now I have "smithcorp" and "smithcorp_guest". They should both be able to view the same things, but "smithcorp_guest" shouldn't be able to edit the preferences. Is there a way to forbid "smithcorp_guest" access to this page? I have only seen access regulation via the user level, i.e. unregistered, registered, admin. Thanks, MrB

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  • SharePoint Search Problem: The start address sps3://server cannot be crawled.

    - by Clara Oscura
    With this post, I'm going to start a series on problems I have encountered with SharePoint search. Error: The start address sps3://luapp105 cannot be crawled. Context: Application 'Search_Service_Application', Catalog 'Portal_Content' Details:  Access is denied. Verify that either the Default Content Access Account has access to this repository, or add a crawl rule to crawl this repository. If the repository being crawled is a SharePoint repository, verify that the account you are using has "Full Read" permissions on the SharePoint Web Application being crawled.   (0x80041205) (Event ID: 14, Task Category: Gatherer) Solution: give appropriate permissions to User Profile Synchronisation Service http://social.technet.microsoft.com/Forums/en-US/sharepoint2010setup/thread/64cdf879-f01e-4595-bc52-15975fefd18d http://www.dotnetmafia.com/blogs/dotnettipoftheday/archive/2010/03/29/how-to-set-up-people-search-in-sharepoint-2010.aspx

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  • how to map a network drive [duplicate]

    - by acquacheta
    This question already has an answer here: Correct way of mounting a Windows share 1 answer I hope someone can help me.. I'm trying to connect with my university remote filestore, but I can't make it work.. Here is explained what to do on Windows or Mac, and here I found a guide about how to do it with ubuntu, but it's not working to me (at the end of all the steps, I can't access to the mounted folder). I can access to the storage through Konqueror (I'm using KDE), but I would like to access to it also without it. Any suggestion?

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  • How do I mount an HP Touchpad (Cyanogen Mod 9)?

    - by C.Werthschulte
    I've recently installed Cyanogen Mod 9 on my HP Touchpad tablet, but I'm encountering problems when trying to access it from my Ubuntu laptop (Ubuntu 11.10, Gnome-Shell, Nautilus). I've first tried accessing it via PTP as suggested here. Ubuntu will recognize the Touchpad as a digicam and only grant me access to two directories: "DCIM" and "Pictures". I then tried accessing the tablet via MTP using this post on OMGUbuntu!. Ubuntu will connect to the tablet, but only grant me access to a folder named "Playlists". I'm a bit clueless as to what I'm doing wrong and would very much appreciate any help or hints. Many thanks!

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  • Service Territories White Paper - Setup and Configuration

    - by LuciaC
    If you use Oracle Teleservice then you are probably using Service Territories to route service requests to the right resources such as Call Center Agents, Field Service Technicians, Technical Support Groups etc.  Getting those routings to happen correctly and efficiently is key to delivering high-quality service, so having the correct territory setup is essential.  The Service development team have published a new White Paper to help you do just that!  The White Paper includes information to help with understanding the required setups: Service Territories - Locating and Sorting matching Territories, and Picking winning Territories How to use Rank and Number of Winners The different Access Types that can be setup Operating Unit and how to use it effectively How to setup and use Service Qualifiers The limitation of some Geographic Qualifiers and how to overcome the limitations How to use Web ADI to maintain Territories. Read Doc ID 1234593.1 to access the white paper.  There was also a recent webcast on Territory Setup and Matching Attributes, you can access the recording via Doc ID 1455786.1.

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  • Joomla: Prevent certain user from visiting a certain page

    - by MrB
    I have an internal section in my Joomla only for "Registered" users. There they can edit preferences. Multiple users can access the same preferences (different stakeholders). Now I have "smithcorp" and "smithcorp_guest". They should both be able to view the same things, but "smithcorp_guest" shouldn't be able to edit the preferences. Is there a way to forbid "smithcorp_guest" access to this page? I have only seen access regulation via the user level, i.e. unregistered, registered, admin. Thanks, MrB

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