Hello Everyone Yesterday I installed the Windows Server 2003 Service Pack 2 on a Windows Server 2003 which has Unicenter Software Delivery 4 installed. Prior to the installation I disabled every CA service on the server (Brightstor, SDO , RCO, TNG) and the MS SQL 2000 service. After the installation of the SP2 I enabled the services again but the Unicenter Service is not able to connect to the MS SQL 2000 Database anymore. The database itself is up and running and I can connect to it with the Enterprise Manager. A dbcc checkdb doesnt return any errors on the Unicenter database. The Unicenter service throws the following error messages during startup: IM[1] 27/05 10:38:31,272 Installation Manager in init phase IM[1] 27/05 10:38:31,694 Process IM(L) - [004152] failed to open database SDDATA. dbopen() call failed. IM[1] 27/05 10:38:31,694 sqls error details: IM[1] 27/05 10:38:31,694 (null) IM[1] 27/05 10:38:32,069 ##EXCEPTION## TableError T@:PS_SQLS\isam_db.cxx:744. IM[1] 27/05 10:38:32,069 ##EXCEPTION## TableError C@:TaskmgrL\ASMTML.CXX:596. IM[1] 27/05 10:38:32,069 ##EXCEPTION## ErrorCode: 4711 in SDDATA:Isam::Isam. Process IM(L) - [004152] failed to open database SDDATA. dbopen() call failed. IM[1] 27/05 10:38:32,069 sqls error details: IM[1] 27/05 10:38:32,069 (null) IM[1] 27/05 10:38:32,069 returned 0. IM[1] 27/05 10:38:32,084 Persistent Storage could not be opened. Error cause is found in the ASM Event Log. Restart Task Manager. IM[1] 27/05 10:38:32,084 Failed to open database. IM[1] 27/05 10:38:32,084 Installation Manager ends> If I check the Unicenter configutation with *chkmib_l* the tool throws an exception and creates a small dump file. An Exception Occurred: Time: 27/05 09:49:38,928 Reason: ChkMIB_l.exe caused an UNKNOWN_EXCEPTION in module kernel32.dll at 7C82001B:77E4BEE7 Registers: EAX=0012F908 EBX=00000000 ECX=00000000 EDX=02410004 ESI=0012F998 EDI=0012F998 EBP=0012F958 ESP=0012F904 EIP=77E4BEE7 FLG=00000206 CS =7C82001B DS =B90023 SS =120023 ES =120023 FS =7C82003B GS =3F0000 Call Stack: 7C82001B:77E4BEE7 (0xE06D7363 0x00000001 0x00000003 0x0012F98C) kernel32.dll 7C82001B:77BB3259 (0x0012F9B8 0x2B017C50 0x2B024404 0x00B68C98) MSVCRT.dll 7C82001B:2B010C42 (0x00020003 0x010C00FE 0x003F0190 0x00B69050) PS.dll << SOFTWARE DELIVERY INSTANCE INFO >> TRIGGER 0(1) instances: JCE 0(1) instances: TM 0(1) instances: IM 0(1) instances: DM 0(1) instances: DPU 0(71) instances: NATF 0(1) instances: MIBCONV 0(0) instances: API 0(4) instances: DTSFT 0(0) instances: TNGPOP 0(0) instances: DGATE 0(0) instances: << FLUSHING MEMORY TRACES >> << STOP FLUSHING MEMORY TRACES >> I compared the configuration of the SDO service and the system configuration with another server on which the Windows Server 2003 SP2 is installed and SDO is working. The configuration is the same and the same driver and software versions are used. Do you have any idea what causes the connection issue? Should I deinstall the unicenter service and make a fresh installation on the server or should I remove the Windows Server 2003 SP2? I don't want to remove the SP2 because it's a requirement for WSUS3 SP2 and I really don't want to know how many possible exploits are possible in such an old system ;-) Thank you very much and have a nice day. Below you can find more detailed information about the system and the SDO service. psinfo output (system information) System information for \\CZZAAS1003: Uptime: 0 days 14 hours 38 minutes 50 seconds Kernel version: Microsoft Windows Server 2003, Multiprocessor Free Product type: Standard Edition Product version: 5.2 Service pack: 2 Kernel build number: 3790 Install date: 23.9.2004, 11:16:11s IE version: 6.0000 System root: C:\WINDOWS Processors: 2 Processor speed: 2.3 GHz Processor type: Intel(R) Xeon(TM) CPU Physical memory: 1024 MB Video driver: RAGE XL PCI Family (Microsoft Corporation) sdver output (Unicenter Software delivery version) Unicenter Software Delivery 4.0 SP1 I2 ENU [2901] Copyright 2004 Computer Associates International, Incorporated ms sql 2000 version and odbc driver version MS SQL 2000 Server Standard Edition Product Version: 8.00.760 (SP3) ODBC Driver: SQL Server - Version 2000.86.3959.00 complete Unicenter Software delivery service log file TRIGGER[1] 27/05 10:38:28,366 SD Trigger Agent has started NATF[1] 27/05 10:38:28,928 Initiation phase finished IM[1] 27/05 10:38:31,272 Installation Manager in init phase IM[1] 27/05 10:38:31,694 Process IM(L) - [004152] failed to open database SDDATA. dbopen() call failed. IM[1] 27/05 10:38:31,694 sqls error details: IM[1] 27/05 10:38:31,694 (null) IM[1] 27/05 10:38:32,069 ##EXCEPTION## TableError T@:PS_SQLS\isam_db.cxx:744. IM[1] 27/05 10:38:32,069 ##EXCEPTION## TableError C@:TaskmgrL\ASMTML.CXX:596. IM[1] 27/05 10:38:32,069 ##EXCEPTION## ErrorCode: 4711 in SDDATA:Isam::Isam. Process IM(L) - [004152] failed to open database SDDATA. dbopen() call failed. IM[1] 27/05 10:38:32,069 sqls error details: IM[1] 27/05 10:38:32,069 (null) IM[1] 27/05 10:38:32,069 returned 0. IM[1] 27/05 10:38:32,084 Persistent Storage could not be opened. Error cause is found in the ASM Event Log. Restart Task Manager. IM[1] 27/05 10:38:32,084 Failed to open database. IM[1] 27/05 10:38:32,084 Installation Manager ends TM[1] 27/05 10:38:32,116 Task Manager in init phase TM[1] 27/05 10:38:32,334 Process TM(L) - [006132] failed to open database SDDATA. dbopen() call failed. TM[1] 27/05 10:38:32,334 sqls error details: TM[1] 27/05 10:38:32,334 (null) TM[1] 27/05 10:38:32,381 ##EXCEPTION## TableError T@:PS_SQLS\isam_db.cxx:744. TM[1] 27/05 10:38:32,381 ##EXCEPTION## TableError C@:TaskmgrL\ASMTML.CXX:596. TM[1] 27/05 10:38:32,381 ##EXCEPTION## ErrorCode: 4711 in SDDATA:Isam::Isam. Process TM(L) - [006132] failed to open database SDDATA. dbopen() call failed. TM[1] 27/05 10:38:32,381 sqls error details: TM[1] 27/05 10:38:32,381 (null) TM[1] 27/05 10:38:32,381 returned 0. TM[1] 27/05 10:38:32,381 Persistent Storage could not be opened. Error cause is found in the ASM Event Log. Restart Task Manager. TM[1] 27/05 10:38:32,381 Failed to open database. TM[1] 27/05 10:38:32,381 Task Manager ends DM[1] 27/05 10:38:33,272 Dialogue Manager is now active API[1] 27/05 10:38:34,397 API Server Process in init phase API[1] 27/05 10:38:34,397 API - SDNLS_Init API[1] 27/05 10:38:34,397 API - connectEM API[1] 27/05 10:38:34,412 API - apiServ.init DM[1] 27/05 10:38:34,678 **AND** 1 Agents triggered API[1] 27/05 10:38:34,709 Process API(L) - [005680] failed to open database SDDATA. dbopen() call failed. API[1] 27/05 10:38:34,709 sqls error details: API[1] 27/05 10:38:34,709 (null) API[1] 27/05 10:38:34,756 ##EXCEPTION## TableError T@:PS_SQLS\isam_db.cxx:744. API[1] 27/05 10:38:34,756 ##EXCEPTION## TableError C@:MainAPIL\APISERVL.CXX:246. API[1] 27/05 10:38:34,756 ##EXCEPTION## ErrorCode: 4711 in SDDATA:Isam::Isam. Process API(L) - [005680] failed to open database SDDATA. dbopen() call failed. API[1] 27/05 10:38:34,756 sqls error details: API[1] 27/05 10:38:34,756 (null) API[1] 27/05 10:38:34,756 returned 0. API[1] 27/05 10:38:34,756 Open of the database failed. API[1] 27/05 10:38:34,756 API - apiServ.init complete API[1] 27/05 10:38:34,756 API - start_APIServer DM[1] 27/05 10:38:34,803 CZZAAR1037 DPU[1:CZZAAR1037] 27/05 10:38:35,772 DPU in init phase DPU[1:CZZAAR1037] 27/05 10:38:36,100 >> GetManagerData DPU[1:CZZAAR1037] 27/05 10:38:36,287 >> SetCompInfo DPU[1:CZZAAR1037] 27/05 10:38:36,334 >> GetContainerList DPU[1:CZZAAR1037] 27/05 10:38:36,350 getJobState 3 from 5b6ad DPU[1:CZZAAR1037] 27/05 10:38:36,350 getJobState 3 from 5b6ad DPU[1:CZZAAR1037] 27/05 10:38:36,350 getJobState 3 from 5b6b7 DPU[1:CZZAAR1037] 27/05 10:38:36,350 getJobState 3 from 5b6b7 DPU[1:CZZAAR1037] 27/05 10:38:36,350 getJobState 3 from 5b6c1 DPU[1:CZZAAR1037] 27/05 10:38:36,350 getJobState 3 from 5b6c1 DPU[1:CZZAAR1037] 27/05 10:38:36,366 getJobState 3 from 5b6cb DPU[1:CZZAAR1037] 27/05 10:38:36,366 getJobState 3 from 5b6cb DPU[1:CZZAAR1037] 27/05 10:38:36,366 getJobState 3 from 5b6f9 DPU[1:CZZAAR1037] 27/05 10:38:36,366 getJobState 3 from 5b6f9 DPU[1:CZZAAR1037] 27/05 10:38:36,366 getJobState 3 from 5b71a DPU[1:CZZAAR1037] 27/05 10:38:36,366 getJobState 3 from 5b71a DPU[1:CZZAAR1037] 27/05 10:38:36,366 getJobState 3 from 5b724 DPU[1:CZZAAR1037] 27/05 10:38:36,381 getJobState 3 from 5b724 DPU[1:CZZAAR1037] 27/05 10:38:36,397 getJobState 3 from 5b72e DPU[1:CZZAAR1037] 27/05 10:38:36,397 getJobState 3 from 5b72e DPU[1:CZZAAR1037] 27/05 10:38:36,397 getJobState 3 from 5b738 DPU[1:CZZAAR1037] 27/05 10:38:36,397 getJobState 3 from 5b738 DPU[1:CZZAAR1037] 27/05 10:38:36,397 getJobState 3 from 5b742 DPU[1:CZZAAR1037] 27/05 10:38:36,397 getJobState 3 from 5b742 DPU[1:CZZAAR1037] 27/05 10:38:36,397 getJobState 3 from 5b74c DPU[1:CZZAAR1037] 27/05 10:38:36,397 getJobState 3 from 5b74c DPU[1:CZZAAR1037] 27/05 10:38:36,397 getJobState 3 from 5b756 DPU[1:CZZAAR1037] 27/05 10:38:36,397 getJobState 3 from 5b756 DPU[1:CZZAAR1037] 27/05 10:38:36,397 getJobState 3 from 5b78a DPU[1:CZZAAR1037] 27/05 10:38:36,397 getJobState 3 from 5b78a DPU[1:CZZAAR1037] 27/05 10:38:36,397 getJobState 3 from 5b7af DPU[1:CZZAAR1037] 27/05 10:38:36,397 getJobState 3 from 5b7af DPU[1:CZZAAR1037] 27/05 10:38:36,522 >> SetCompAttr DPU[1:CZZAAR1037] 27/05 10:38:36,569 >> SetDetected DPU[1:CZZAAR1037] 27/05 10:38:36,584 disconnect DPU[1:CZZAAR1037] 27/05 10:38:36,584 getJobState 3 from 5b6ad DPU[1:CZZAAR1037] 27/05 10:38:36,584 getJobState 3 from 5b6b7 DPU[1:CZZAAR1037] 27/05 10:38:36,584 getJobState 3 from 5b6c1 DPU[1:CZZAAR1037] 27/05 10:38:36,584 getJobState 3 from 5b6cb DPU[1:CZZAAR1037] 27/05 10:38:36,584 getJobState 3 from 5b6f9 DPU[1:CZZAAR1037] 27/05 10:38:36,584 getJobState 3 from 5b71a DPU[1:CZZAAR1037] 27/05 10:38:36,584 getJobState 3 from 5b724 DPU[1:CZZAAR1037] 27/05 10:38:36,584 getJobState 3 from 5b72e DPU[1:CZZAAR1037] 27/05 10:38:36,584 getJobState 3 from 5b738 DPU[1:CZZAAR1037] 27/05 10:38:36,584 getJobState 3 from 5b742 DPU[1:CZZAAR1037] 27/05 10:38:36,584 getJobState 3 from 5b74c DPU[1:CZZAAR1037] 27/05 10:38:36,584 getJobState 3 from 5b756 DPU[1:CZZAAR1037] 27/05 10:38:36,584 getJobState 3 from 5b78a DPU[1:CZZAAR1037] 27/05 10:38:36,584 getJobState 3 from 5b7af DPU[1:CZZAAR1037] 27/05 10:38:36,584 DPU ends DM[1] 27/05 10:38:38,006 **AND** 0 Agents triggered JCE[1] 27/05 10:38:38,053 JCE starts DM[1] 27/05 10:38:38,287 CZZAAS1003 DPU[2:CZZAAS1003] 27/05 10:38:38,412 DPU in init phase DPU[2:CZZAAS1003] 27/05 10:38:38,647 >> GetManagerData DPU[2:CZZAAS1003] 27/05 10:38:38,756 >> SetCompInfo DPU[2:CZZAAS1003] 27/05 10:38:38,787 >> GetContainerList DM[1] 27/05 10:38:38,850 **AND** 1 Agents triggered DM[1] 27/05 10:38:38,928 CZZAAR1124 DPU[3:CZZAAR1124] 27/05 10:38:39,053 DPU in init phase DPU[3:CZZAAR1124] 27/05 10:38:39,272 >> GetManagerData DM[1] 27/05 10:38:39,334 **AND** 1 Agents triggered DPU[3:CZZAAR1124] 27/05 10:38:39,381 >> SetCompInfo DPU[3:CZZAAR1124] 27/05 10:38:39,412 >> GetContainerList DM[1] 27/05 10:38:39,412 CZZAAR1125 DPU[3:CZZAAR1124] 27/05 10:38:39,428 getJobState 3 from 5b88e DPU[3:CZZAAR1124] 27/05 10:38:39,428 getJobState 3 from 5b88e DPU[2:CZZAAS1003] 27/05 10:38:39,491 >> SetCompAttr DPU[3:CZZAAR1124] 27/05 10:38:39,522 >> SetCompAttr DPU[4:CZZAAR1125] 27/05 10:38:39,522 DPU in init phase DPU[3:CZZAAR1124] 27/05 10:38:39,584 >> SetDetected DPU[2:CZZAAS1003] 27/05 10:38:39,584 >> SetDetected DPU[3:CZZAAR1124] 27/05 10:38:39,584 disconnect DPU[3:CZZAAR1124] 27/05 10:38:39,600 getJobState 3 from 5b88e DPU[3:CZZAAR1124] 27/05 10:38:39,600 DPU ends DPU[2:CZZAAS1003] 27/05 10:38:39,631 disconnect DPU[2:CZZAAS1003] 27/05 10:38:39,631 DPU ends DPU[4:CZZAAR1125] 27/05 10:38:39,756 >> GetManagerData DPU[4:CZZAAR1125] 27/05 10:38:39,850 >> SetCompInfo DPU[4:CZZAAR1125] 27/05 10:38:39,881 >> GetContainerList DPU[4:CZZAAR1125] 27/05 10:38:39,897 getJobState 3 from 5b8a9 DPU[4:CZZAAR1125] 27/05 10:38:39,897 getJobState 3 from 5b8a9 DPU[4:CZZAAR1125] 27/05 10:38:39,991 >> SetCompAttr DPU[4:CZZAAR1125] 27/05 10:38:40,100 >> SetDetected DPU[4:CZZAAR1125] 27/05 10:38:40,116 disconnect DPU[4:CZZAAR1125] 27/05 10:38:40,116 getJobState 3 from 5b8a9 DPU[4:CZZAAR1125] 27/05 10:38:40,116 DPU ends DM[1] 27/05 10:38:40,741 **AND** 0 Agents triggered JCE[1] 27/05 10:38:42,756 JCE ends DM[1] 27/05 10:38:47,475 **AND** 0 Agents triggered DM[1] 27/05 10:38:54,241 **AND** 0 Agents triggered