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• Go Big or Go Special

  - by Ajarn Mark Caldwell

  Watching Shark Tank tonight and the first presentation was by Mango Mango Preserves and it highlighted an interesting contrast in business trends today and how to capitalize on opportunities.  <Spoiler Alert> Even though every one of the sharks was raving about the product samples they tried, with two of them going for second and third servings, none of them made a deal to invest in the company.</Spoiler>  In fact, one of the sharks, Kevin O’Leary, kept ripping into the owners with statements to the effect that he thinks they are headed over a financial cliff because he felt their costs were way out of line and would be their downfall if they didn’t take action to radically cut costs. He said that he had previously owned a jams and jellies business and knew the cost ratios that you had to have to make it work.  I don’t doubt he knows exactly what he’s talking about and is 100% accurate…for doing business his way, which I’ll call “Go Big”.  But there’s a whole other way to do business today that would be ideal for these ladies to pursue. As I understand it, based on his level of success in various businesses and the fact that he is even in a position to be investing in other companies, Kevin’s approach is to go mass market (Go Big) and make hundreds of millions of dollars in sales (or something along that scale) while squeezing out every ounce of cost that you can to produce an acceptable margin.  But there is a very different way of making a very successful business these days, which is all about building a passionate and loyal community of customers that are rooting for your success and even actively trying to help you succeed by promoting your product or company (Go Special).  This capitalizes on the power of social media, niche marketing, and The Long Tail.  One of the most prolific writers about capitalizing on this trend is Seth Godin, and I hope that the founders of Mango Mango pick up a couple of his books (probably Purple Cow and Tribes would be good starts) or at least read his blog.  I think the adoration expressed by all of the sharks for the product is the biggest hint that they have a remarkable product and that they are perfect for this type of business approach. Both are completely valid business models, and it may certainly be that the scale at which Kevin O’Leary wants to conduct business where he invests his money is well beyond the long tail, but that doesn’t mean that there is not still a lot of money to be made there.  I wish them the best of luck with their endeavors!

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• Six Unusual Blogs I Like

  - by Bill Graziano

  I subscribe to and read over 100 SQL Server blogs every day.  I link to posts that I think are interesting.  I also read a fair number of non-SQL Server blogs.  Here are a few that I think are interesting. danah boyd. She is a researcher with Microsoft and writes about privacy, social media and teenagers.  I discovered her blog while looking for strategies to keep my personal and professional life separate.  (I haven’t found a good solution to that yet.)  Her stories of how teenagers use Facebook and other social media tools are fascinating. Clayton’s Web Snacks.  Steve Clayton works at Microsoft and has a variety of blogs out there.  This one focuses on … hmmm.  His latest posts are on graffiti, infographics, paper tweets, cartoons and slow motion videos.  It’s mostly visual and you never really know what you’ll get.  It’s always interesting though and I like what he posts.  It’s good creative stuff. Seth Godin.  Seth writes about Marketing.  I read him for motivation to get off my butt and get things done.  He’s a great motivator who encourages you to think big.  And do something! Ask the Pilot.  Patrick Smith is a commercial airline pilot writing about the airline industry.  He’s a great debunker of myths (no they don’t reduce oxygen in the cabin to keep you docile).  My favorite topics include the TSA, flying myths, airport reviews and flight delays. My old favorite flight blog used to be enplaned.  No one knew who wrote it.  It focused on the economics of the airline industry.  It was fascinating stuff.  One day it was gone.  The entire blog was deleted.  Someone tracked down some partial archives and put them online. The Agent’s Journal.  Jack Bechta is an NFL agent.  He writes about the business side of the NFL, the draft and free agency.  Lately he’s been writing about the potential lockout.  He has a distinct lack of hype which I find very refreshing.  xkcd.  I call this the comic for smart people.  A little math, some IT and internet privacy thrown in all make an unusual comic. Funny and intelligent.

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• Mark Zuckerberg tops the list of 50 Highest Rated CEOs. 3 Indian CEOs feature in the list.

  - by Gopinath

  Mark Zuckerberg, the CEO of Facebook is rated as the best CEO according to a report released by the popular employee reviews website Glassdoor.com. 50,000 employees reviews submitted to Glassdoor in the past 1 year are considered for preparing the rating list and Zukerberg topped the list with 99 percent approval to the question “Do you approve of the way your CEO is leading the company?”. Wow! That’s an amazing support to Zukergerg from his employees though stock market and share holders are not with him. Coincidently Facebook is also rated as the best company to work by Glassdoor in a recent survey. Here is the list of top 10 CEOs Mark Zuckerberg, Facebook; 99.3% Approval Bill McDermott & Jim Hagemann Snabe, SAP; 99% Approval Dominic Barton, McKinsey & Company; 97% Approval Jim Turley, Ernst & Young; 96% Approval John E. Schlifske, Northwestern Mutual; 96% Approval Frank D’Souza, Cognizant Technology Solutions; 96% Approval Joe Tucci, EMC; 96% Approval Paul E. Jacobs, QUALCOMM; 95% Approval Richard K. Davis, U.S. Bank; 95% Approval Pierre Nanterme, Accenture; 95% Approval 3 Indian CEOs in the top 50 list – TCS, Wipro & MindTree The list featured three Indian CEOs and all the three are leading Software IT Services organizations in India and creating thousands of IT jobs.  Natarajan Chandrasekaran – the CEO of TCS is at 25th position, Krishnakumar Natarajan – the CEO of MindTree is at 28th position and  Wipro’s T.K.Kurien is at 44th position. Glad to see Indian CEO joining the global ranks. Tech Heavy Weights Google, Apple, Amazon & Microsoft aren’t in top 10 Another thing to note from this report is that the CEO’s of technology heavy weights Google, Apple, Amazon and Microsoft are not in the top10 list- looks like their employees are not really happy with their bosses. At least not as happy as their peers at Facebook. Google CEO’s Larry Page is at 11th position, Jeff Bezos of Amazon at 16th position and Tim Cook of Apple is at 18th position. Well the Microsoft CEO is not even in the list of top 50!! You can read the complete list of ratings at Glassdoor.com’s blog. Photo Credit: Andrew Feinberg

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• Oracle Customer Experience Summit @ OpenWorld

  - by Christie Flanagan

  This first-ever Oracle Customer Experience Summit @ OpenWorld kicked off yesterday, bringing together established thought leaders and practitioners in customer experience. The first day saw noted marketing and customer experience thought leader, Seth Godin, take the stage to discuss how rapidly accelerating change and adoption are driving new behaviors and higher expectations in a massively disruptive transformation in which the customer now holds the power. His presentation gave us in-depth insight into this always-connected, always-sharing experience revolution we are witnessing.If you haven’t yet made it over to the Oracle Customer Experience Summit at The Westin St. Francis and the recently made over Oracle Square (aka Union Square), there’s still time today and tomorrow to network with industry peers and hear best practices from those who have steered their ventures through the disruptive trends of customer experience and have proven, successful strategies to share for driving strategic customer-centric initiatives. If you’re interested in learning how Oracle WebCenter helps businesses meet the demands of the customer experience revolution, be sure to check out these sessions at the Oracle Customer Experience Summit later today:Using the Online Customer Experience to Drive Engagement and Marketing Success Thursday, Oct 4, 4:15 PM - 5:15 PM - St. Francis - GeorgianMariam Tariq - Senior Director Product Management, Oracle Stephen Schleifer - Senior Principal Product Manager, Oracle Richard Backx - Business IT Architect/Consultant, KPN NL Netco CE Channels Online The online channel is a critical means of reaching and engaging customers. Online marketing efforts today must be targeted, interactive, and consistent to provide customers with a seamless experience. These efforts must include integrated management of Web, mobile, and social channels—supported by cross-channel customer data and campaigns—and integration with commerce to drive an engaging and differentiated online customer experience. Attend this session to learn how you can use the online channel to increase customer loyalty and drive the success of your marketing initiatives.Empowering Your Frontline Employees: Sales and Service Enterprise Collaboration Thursday, Oct 4, 5:30 PM - 6:30 PM - St. Francis - Elizabethan ABStephen Fioretti - VP, Product Management, Oracle Peter Doolan - Group Vice President, Sales Engineering, Oracle Andrew Kershaw - Sr Director Business Development, Oracle Marty Marcinczyk - VP Customer Experience Engineering, Comcast A focus on the employee experience is critical, because it can make or break your customers’ experiences, directly or indirectly. Engaged and empowered frontline employees become your best advocates and inspire your brand champions. This session explores proven approaches and tools, including social collaboration tools, that can help you empower and enable your frontline teams to improve customer and employee experiences.And before you go, you'll also want to explore the Innovation Tents in Oracle Square which feature leading-edge customer experience demonstrations; attend our customer journey mapping workshop; and learn at sessions focused on innovating differentiated experiences that drive cross-functional alignment.

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• Purple Cows, Copernicus, and Shampoo – Lessons in Customer Experience

  - by Christina McKeon

  What makes a great customer experience? And, why should you or your organization care? These are the questions that set the stage for the Oracle Customer Experience Summit, which kicked off yesterday in San Francisco. Day 1: The first day was filled with demos and insights from customer experience experts and Oracle customers sharing what it takes to deliver great customer experiences. Author Seth Godin delivered an entertaining presentation that included an in-depth exploration of the always-connected, always-sharing experience revolution that we are witnessing and yes, talked about the purple cow. It turns out that customer experience is your way to be the purple cow. Before everyone headed out to see Pearl Jam and Kings of Leon at the Oracle customer appreciation event, the day wrapped up with a discussion around building a customer-centric culture. Where do you start? Whom does it involve? What are some pitfalls to avoid? Day 2: The second day addressed the details behind all the questions brought up at the end of Day 1. Before you start on a customer experience initiative, Paul Hagen noted that you must understand you will forge a path similar to Copernicus. You will be proposing ideas and approaches that challenge current thinking in your organization. Just as Copernicus' heliocentric theory started a scientific revolution, your customer-centric efforts will start an experience revolution. If you think customer experience is like a traditional marketing approach, think again. It’s not about controlling your customers and leading them where you want them to go. It might sound like heresy to some, but your customers are already in control, whether or not your company realizes and acknowledges it. And, to survive and thrive, you'll have to focus on customers by thinking outside-in and working towards a brand that is better and more authentic. We learned how Vail Resorts takes this customer-centric approach. Employees must experience the mountain themselves and understand the experience from the guest’s standpoint. This has created a culture where employees do things for guests that are not expected. We also learned a valuable lesson in designing and innovating customer-centered experiences from Kerry Bodine. First you make the thing, and then you make the thing right. In this case, the thing is customer experience. Getting customer experience right means iterative prototyping and testing of your ideas. This is where shampoo comes in—think lather, rinse, repeat. Be prepared to keep repeating until the customer experience is right. Many of these sessions will be posted to YouTube in the coming weeks so be sure to subscribe to our CX channel.

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• JAVASCRIPT ENABLED

  - by kirchoffs415

  HI, I hope somebody can help, i keep getting the following message when i log on-- Your Javascript is disabled. Limited functionality is available. it will stay for maybe a day sometimes two.I have uninstalled javascript and reinstalled but still the same. Iam using chrome. any help would be gratefull many thanks Dominic p.s. my system spec is as follows System InformationOS Name Microsoft® Windows Vista™ Home Premium Version 6.0.6002 Service Pack 2 Build 6002 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name DOM-PC System Manufacturer Dell Inc. System Model Inspiron 1545 System Type X86-based PC Processor Pentium(R) Dual-Core CPU T4200 @ 2.00GHz, 2000 Mhz, 2 Core(s), 2 Logical Processor(s) BIOS Version/Date Dell Inc. A05, 25/02/2009 SMBIOS Version 2.4 Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume3 Locale United Kingdom Hardware Abstraction Layer Version = "6.0.6002.18005" User Name DOM-PC\DOM Time Zone GMT Standard Time Installed Physical Memory (RAM) 3.00 GB Total Physical Memory 2.96 GB Available Physical Memory 1.38 GB Total Virtual Memory 5.89 GB Available Virtual Memory 4.25 GB Page File Space 3.00 GB Page File C:\pagefile.sys My System Specs

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• Google Chrome warning that Javascript is disabled

  - by kirchoffs415

  I hope somebody can help. I keep getting the following message when I log on: Your Javascript is disabled. Limited functionality is available. It will stay for maybe a day sometimes two. I have uninstalled javascript and reinstalled but still the same. I am using chrome. Any help would be grateful many thanks Dominic My system spec is as follows System InformationOS Name Microsoft® Windows Vista™ Home Premium Version 6.0.6002 Service Pack 2 Build 6002 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name DOM-PC System Manufacturer Dell Inc. System Model Inspiron 1545 System Type X86-based PC Processor Pentium(R) Dual-Core CPU T4200 @ 2.00GHz, 2000 Mhz, 2 Core(s), 2 Logical Processor(s) BIOS Version/Date Dell Inc. A05, 25/02/2009 SMBIOS Version 2.4 Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume3 Locale United Kingdom Hardware Abstraction Layer Version = "6.0.6002.18005" User Name DOM-PC\DOM Time Zone GMT Standard Time Installed Physical Memory (RAM) 3.00 GB Total Physical Memory 2.96 GB Available Physical Memory 1.38 GB Total Virtual Memory 5.89 GB Available Virtual Memory 4.25 GB Page File Space 3.00 GB Page File C:\pagefile.sys My System Specs

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• Gartner PCC: A Shovel & Some Ah-Ha's

  - by kellsey.ruppel

  When Gartner Vice President and leading analyst Whit Andrews kicked off the Gartner Portals, Content & Collaboration Summit on Monday, March 12 at the Gaylord Palms in Orlando, FL by bringing a shovel to the stage, eyebrows raised and a few thoughts went through my head. Either this guy plans to go help the construction workers outside construct that new pool at the Gaylord or he took a wrong turn and is at the wrong conference. Oh and how did he get that shovel through airport security? As Whit explained more his objective became more clear…take everything anyone has ever told you about portals and throw it out the window, as portals have evolved and times they are most certainly changing. The future Web is here, available not only on browsers but also via a broad spectrum of access points, including automobiles, consumer electronics and more and more mobile devices. Not merely prevalent, the future Web is also multimedia-driven and operates in real time, driven by mobility, social media, streaming video and other dynamic services. Applications and user experiences are in the midst of an evolution — from the early, simple mobile Web models to today’s Web 2.0 mobile apps and, ultimately, to a world of predominantly Web apps. Additionally, cloud services will forever change how portals and user experience are designed, built, delivered, sourced and managed. So what does this mean for you? Today’s organizations need software that will enable them to not just do their jobs, but to do it in a way that is familiar and easy for them.  What does this mean for IT? Use software and technology as an enabler, not as a roadblock. Overall, we had a great week in Orlando learning about how to improve the user experience, manage content explosion, launch social initiatives, transition to mobile environments and understand cloud and SaaS options.  We had some great conversations throughout the conference and at the Oracle booth. Lots of demonstrations were given of Oracle WebCenter Sites and Oracle Social Network. And as Christie mentioned earlier this week, our Vice President of Product Management and Strategy for WebCenter Loren Weinberg presented on the topic of customer engagement and talked about how organization’s relationships with their customers have fundamentally changed today and the resulting impact that has on their priorities.  Loren also talked about the importance of customer engagement, why that matters now more than ever, and what you can do to help your company or organization succeed in this new world. The question asked in every keynote and session was a simple one: What is your “ah-ha” moment? I personally had quite a few, some of which I’ve captured below. 70% of internal social initiatives eventually fail. By 2014, refusing to communicate with consumers via social media will be as harmful as ignoring emails/phone calls is today. Customer engagement = multi-channel + social & interactive + personal & relevant + optimized. If people choose to talk about your product/company/service, it's because it's remarkable. -- Seth Godin's keynote (one of the highlights of the conference!) The Web will become the primary method used for delivering content and applications to mobile devices. By 2015, 20% of smart phone users worldwide will conduct commerce using context-enriched services on a weekly basis.  86% of customers will pay more for a better customer experience. 6 P's of Quality User Experience. Product. Enabled by: People, Patterns, Process, Profit, Priorities. Did you attend the Gartner Summit? What were your ah-ha moments?

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• What You Can Learn from the NFL Referee Lockout

  - by Christina McKeon

  American football is a lot like religion. The fans are devoted followers that take brand loyalty to a whole new level. These fans that worship their teams each week showed that they are powerful customers whose voice has an impact. Yesterday, these fans proved that their opinion could force the hand of a large and powerful institution. With a three-month NFL referee lockout that seemed like it was nowhere close to resolution, the Green Bay Packers and the Seattle Seahawks competed last Monday night. For those of you that might have been out of the news cycle the past few days, Green Bay lost the game due to a controversial call that many experts and analysts agree should have resulted in Green Bay winning the game. Outrage ensued. The NFL had pulled replacement referees from the high school ranks, and these replacements did not have the knowledge and experience to handle high intensity NFL games. Fans protested about their customer experience. Their anger-filled rants were heard in social media, in the headlines of newspapers, on radio, and on national TV. Suddenly, the NFL was moved to reach an agreement with the referees. That agreement was reached late in the night on Wednesday with many believing that the referees had the upper hand forcing the owners into submission. Some might argue that the referees benefited, not the fans. Since the fans wanted qualified and competent referees, I would say the fans did benefit. The referees are scheduled to return to the field this Sunday, so the fans got what they wanted. What can you learn from this negative customer experience? Customers are in control. NFL owners thought they were controlling this situation with the upper hand over referees. The owners figured out they weren’t in control when their fans reacted negatively. Customers can make or break you more now than ever before, which is why it is more important to connect with them, engage them in a personal manner, and create rewarding relationships. Protect your brand. Whether knowingly or unknowingly, the NFL put their brand and each team’s brand at risk with replacement referees. Think about each business decision you make, and how it may impact your brand at different points in time. A decision that results in a gain today could result in a larger loss down the road. Customer experience matters. The NFL likely foresaw declining revenues in ticket sales, merchandising, advertising, and other areas if the lockout continued. While fans primarily spoke with their minds in the days following the Green Bay debacle, their wallets would be the next things to speak. Customer experience directly affects your success and is one of the few areas where you can differentiate your business. What would you do if your brand got such negative attention? Would you be prepared to navigate such stormy waters? Would you be able to prevent such a fiasco? If you don’t have a good answer to these questions, consider joining us October 3-5, 2012 at the Oracle Customer Experience Summit in San Francisco. You’ll have the opportunity to learn even more about customer experience from industry experts such as best-selling author Seth Godin, Paul Hagen and Kerry Bodine from Forrester Research, Inc., George Kembel from the Stanford d.School, Bruce Temkin of The Temkin Group, and Gene Alvarez from Gartner Inc.. There will also be plenty of your peers and customer experience experts available for networking and discussions.

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• JAVASCRIPT ENABLED [closed]

  - by kirchoffs415

  HI, I hope somebody can help, i keep getting the following message when i log on-- Your Javascript is disabled. Limited functionality is available. it will stay for maybe a day sometimes two.I have uninstalled javascript and reinstalled but still the same. Iam using chrome. any help would be gratefull many thanks Dominic p.s. my system spec is as follows System InformationOS Name Microsoft® Windows Vista™ Home Premium Version 6.0.6002 Service Pack 2 Build 6002 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name DOM-PC System Manufacturer Dell Inc. System Model Inspiron 1545 System Type X86-based PC Processor Pentium(R) Dual-Core CPU T4200 @ 2.00GHz, 2000 Mhz, 2 Core(s), 2 Logical Processor(s) BIOS Version/Date Dell Inc. A05, 25/02/2009 SMBIOS Version 2.4 Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume3 Locale United Kingdom Hardware Abstraction Layer Version = "6.0.6002.18005" User Name DOM-PC\DOM Time Zone GMT Standard Time Installed Physical Memory (RAM) 3.00 GB Total Physical Memory 2.96 GB Available Physical Memory 1.38 GB Total Virtual Memory 5.89 GB Available Virtual Memory 4.25 GB Page File Space 3.00 GB Page File C:\pagefile.sys My System Specs

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• Parner Webcast - Innovations in Products Program

  - by Richard Lefebvre

  We are pleased to invite you to join the Innovations in Products –webcast. Innovations in Products will present Oracle Applications' Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire System Integrator's implementation personnel to conduct successful after sales in their Customer projects. Innovations in Products will be presented on the 1st Monday of each quarter after the billable day (4:00 to 5:00 PM CET). The webcast is intended for System Integrator's Implementation Certified Specialists but Innovations in Products is open for other interested Oracle Applications system Integrator's personnel as well. At first, two Oracle representatives will discuss Oracle's contribution to Partners. Then you will see product breakout session followed by Q&A with Oracle Experts. Each session will last for maximum 1 hour. A Q&A document covering all questions and answers will be made available after the webcast. What are the Benefits for partners? Find out how Innovations in Products helps you to improve your after sales Discover new functions and features so you can enrich your Customers's solution Learn more about Oracle Applications products, especially sales positioning Hear crucial questions raised by colleague alike, learn from their interest Engage and present your questions to subject experts Be inspired of the richness of Oracle Application portfolio – for your and your customer’s benefit Note: Should you already be familiar with a specific Product, then choose another one. Doing so you would expand your knowledge of the overall Applications portfolio. Some presentations contain product demonstration, although these presentations are not intended to be extremely detailed technical presentations. Note: At the latter part of this email you have also 17 links into the recent Applications Products presentations and 6 links into the Public Sector Value Proposition presentations that were presented in Innovations in Industries -program. Product breakout sessions: Topics Speaker To Register Fusion Applications Technology and Extensibility: A next-generation platform that adapts to client needs. Matthew Johnson, Sr. Director, SCM Product Development, EMEA CLICK HERE Fusion Applications - Transforming your Back-Office Accounting Function: Changing how people work in back office functions to drive value add Liam Nolan, Director, ERP Product Development, EMEA CLICK HERE Fusion HCM & Talent Overview & Extensibility: A more in-depth look into a personalized HCM solution Synco Jonkeren, Vice-President HCM Product Development & Management, EMEA CLICK HERE Fusion HCM Compensation Planning: Compensate To Compete Rosie Warner, Director, HCM Sales Development CLICK HERE Enterprise PLM for the Product Value Chain: Oracle Enterprise PLM offers Industry specific solutions that cover the Product Value Chain Ulf Köster, Sales Development Leader Enterprise PLM, Oracle Western Europe CLICK HERE Oracle's Asset Management and Maintenance Solution: What you need to know to successfully implement Oracle Asset Management solutions within Oracle Installed Base Philip Carey, Asset Management and Maintenance Solution Specialist CLICK HERE For more details please visit Innovations in Products and other breakout sessions on OPN page. Delivery Format Innovations in Products –program is a series of FREE prerecorded Applications product presentations followed by Q&A. It will be delivered over the Web. Participants have the opportunity to submit questions during the web cast via chat and subject matter experts will provide verbal answers live. Innovations in Products consists of several parallel prerecorded product breakout sessions, each lasting for max. 1 hour. At first, two Oracle representatives will discuss Oracle’s contribution to Partners. Then you’ll see the product breakout sessions followed by Q&A with Oracle Experts. A Q&A document covering all questions and answers will be made available after the webcast. You can also see Innovations in Products afterwards as its content will be available online for the next 6-12 months. The next Innovations in Products web casts will be presented as follows: July 2nd 2012 October 1st 2012 January 14th 2013 April 8th 2013. Note: Depending on local network bandwidth please allow some seconds time the presentations to download. You might want to refresh your screen by pressing F5. Duration Maximum 1 hour For further information please contact me Markku Rouhiainen. Recent Innovations in Products presentations Applications Products presented on April the 2nd, 2012 Speaker To Register Fusion CRM: Effective, Efficient and Easy James Penfold , Senior Director, Applications Product Development and Product Management CLICK HERE Fusion HCM: Talent management overview performance, goals, talent review Jaime Losantos Viñolas, Director, HCM Sales Development CLICK HERE Distributed Order Management - Fusion SCM Solution Vikram K Singla, Business Development Director, Supply Chain Management Applications, UK CLICK HERE Oracle Transportation Management Dominic Regan, Senior Director Oracle Transportation Management EMEA CLICK HERE Oracle Value Chain Planning: Demantra Sales & Operation Planning and Demantra Demand Management Lionel Albert, Senior Director Value Chain Planning, EMEA CLICK HERE Oracle CX (Customer Experience) - formerly CEM: Powering Great Customer Experiences Maria Ramirez , CRM Presales Consultant, EPC CLICK HERE EPM 11.1.2.2 Overview Nicholas Cox , EMEA Sales Development Director - Enterprise Performance Management CLICK HERE Oracle Hyperion Profitability and Cost Management, 11.1.2.1 Daniela Lazar , Senior EPM Sales Consultant, EPC CLICK HERE January the 16th 2012 Speaker To Register CRM / ATG: Best-in-Class CRM & Commerce Maria Ramirez , Associate CRM Presales Consultant, EPC CLICK HERE CRM / Automate Business Rules for Maximum Efficiency with OPA (Oracle Policy Automation) Marco Nilo, Associate CRM Presales Consultant, EPC CLICK HERE CRM / InQuira Toby Baker, Principal Sales Consultant, CRM Product Specialist Team CLICK HERE EPM / Business Intelligence Foundation Suite – Sales and Product Updates Liviu Nitescu, Senior BI Sales Consultant, EPC CLICK HERE EPM / Hyperion Planning 11.1.2.1 - Sales & Product Updates Andreea Voinea, EPM Sales Consultant, EPC CLICK HERE ERP / JDE EnterpriseOne Fulfillment Management Overview Mirela Andreea Nasta , ERP Presales Consultant, EPC CLICK HERE ERP / Spotlights on iExpenses Elena Nita ,ERP Presales Consultant, EPC CLICK HERE MDM / Master Data Management Martin Boyd , Senior Director Product Strategy CLICK HERE Product break through session Fusion Applications Human Capital Management Rosie Warner , Director, HCM Sales Development CLICK HERE Recent Innovations in Industries Value Proposition presentations January the 16th 2012 Speaker To Register Process Modernisation Iemke Idsingh Public Sector Solutions Director CLICK HERE Shared Services Ann Smith Business Development Director, Shared Services CLICK HERE Strengthening Financial Discipline Whilst Delivering Cashable Savings Philippa Headley UK Sales Development Director Public Sector - EPM Solutions CLICK HERE Social Welfare Industry Solutions Christian Wernberg-Tougaard Industry Director - Social Welfare CLICK HERE Police Industry Solutions Jeff Penrose Solution Sales Director CLICK HERE Tax and Revenue Management Industry Solutions Andre van der Post Global Director - Tax Solutions and Strategy CLICK HERE  

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• Highlights from the Oracle Customer Experience Summit @ OpenWorld

  - by Richard Lefebvre

  The Oracle Customer Experience Summit was the first-ever event covering the full breadth of Oracle's CX portfolio -- Marketing, Sales, Commerce, and Service. The purpose of the Summit was to articulate the customer experience imperative and to showcase the suite of Oracle products that can help our customers create the best possible customer experience. This topic has always been a very important one, but now that there are so many alternative companies to do business with and because people have such public ways to voice their displeasure, it's necessary for vendors to have multiple listening posts in place to gauge consumer sentiment. They need to know what is going on in real time and be able to react quickly to turn negative situations into positive ones. Those can then be shared in a social manner to enhance the brand and turn the customer into a repeat customer. The Summit was focused on Oracle's portfolio of products and entirely dedicated to customers who are committed to building great customer experiences within their businesses. Rather than DBAs, the attendees were business people looking to collaborate with other like-minded experts and find out how Oracle can help in terms of technology, best practices, and expertise. The event was at the Westin St. Francis Hotel in San Francisco as part of Oracle OpenWorld. We had eight hundred people attend, which was great for the first year. Next year, there's no doubt in my mind, we can raise that number to 5,000. Alignment and Logic Oracle's Customer Experience portfolio is made up of a combination of acquired and organic products owned by many people who are new to Oracle. We include homegrown Fusion CRM, as well as RightNow, Inquira, OPA, Vitrue, ATG, Endeca, and many others. The attendees knew of the acquisitions, so naturally they wanted to see how the products all fit together and hear the logic behind the portfolio. To tell them about our alignment, we needed to be aligned. To accomplish that, a cross functional team at Oracle agreed on the messaging so that every single Oracle presenter could cover the big picture before going deep into a product or topic. Talking about the full suite of products in one session produced overflow value for other products. And even though this internal coordination was a huge effort, everyone saw the value for our customers and for our long-term cooperation and success. Keynotes, Workshops, and Tents of Innovation We scored by having Seth Godin as our keynote speaker ? always provocative and popular. The opening keynote was a session orchestrated by Mark Hurd, Anthony Lye, and me. Mark set the stage by giving real-world examples of bad customer experiences, Anthony clearly articulated the business imperative for addressing these experiences, and I brought it all to life by taking the audience around the Customer Lifecycle and showing demos and videos, with partners included at each of the stops around the lifecycle. Brian Curran, a VP for RightNow Product Strategy, presented a session that was in high demand called The Economics of Customer Experience. People loved hearing how to build a business case and justify the cost of building a better customer experience. John Kembel, another VP for RightNow Product Strategy, held a workshop that customers raved about. It was based on the journey mapping methodology he created, which is a way to talk to customers about where they want to make improvements to their customers' experiences. He divided the audience into groups led by facilitators. Each person had the opportunity to engage with experts and peers and construct some real takeaways. The conference hotel was across from Union Square so we used that space to set up Innovation Tents. During the day we served lunch in the tents and partners showed their different innovative ideas. It was very interesting to see all the technologies and advancements. It also gave people a place to mix and mingle and to think about the fringe of where we could all take these ideas. Product Portfolio Plus Thought Leadership Of course there is always room for improvement, but the feedback on the format of the conference was positive. Ninety percent of the sessions had either a partner or a customer teamed with an Oracle presenter. The presentations weren't dry, one-way information dumps, but more interactive. I just followed up with a CEO who attended the conference with his Head of Marketing. He told me that they are using John Kembel's journey mapping methodology across the organization to pull people together. This sort of thought leadership in these highly competitive areas gives Oracle permission to engage around the technology. We have to differentiate ourselves and it's harder to do on the product side because everyone looks the same on paper. But on thought leadership ? we can, and did, take some really big steps. David Vap Group Vice President Oracle Applications Product Development

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• Are comonads a good fit for modeling the Wumpus world?

  - by Tim Stewart

  I'm trying to find some practical applications of a comonad and I thought I'd try to see if I could represent the classical Wumpus world as a comonad. I'd like to use this code to allow the Wumpus to move left and right through the world and clean up dirty tiles and avoid pits. It seems that the only comonad function that's useful is extract (to get the current tile) and that moving around and cleaning tiles would not use be able to make use of extend or duplicate. I'm not sure comonads are a good fit but I've seen a talk (Dominic Orchard: A Notation for Comonads) where comonads were used to model a cursor in a two-dimensional matrix. If a comonad is a good way of representing the Wumpus world, could you please show where my code is wrong? If it's wrong, could you please suggest a simple application of comonads? module Wumpus where -- Incomplete model of a world inhabited by a Wumpus who likes a nice -- tidy world but does not like falling in pits. import Control.Comonad -- The Wumpus world is made up of tiles that can be in one of three -- states. data Tile = Clean | Dirty | Pit deriving (Show, Eq) -- The Wumpus world is a one dimensional array partitioned into three -- values: the tiles to the left of the Wumpus, the tile occupied by -- the Wumpus, and the tiles to the right of the Wumpus. data World a = World [a] a [a] deriving (Show, Eq) -- Applies a function to every tile in the world instance Functor World where fmap f (World as b cs) = World (fmap f as) (f b) (fmap f cs) -- The Wumpus world is a Comonad instance Comonad World where -- get the part of the world the Wumpus currently occupies extract (World _ b _) = b -- not sure what this means in the Wumpus world. This type checks -- but does not make sense to me. extend f w@(World as b cs) = World (map world as) (f w) (map world cs) where world v = f (World [] v []) -- returns a world in which the Wumpus has either 1) moved one tile to -- the left or 2) stayed in the same place if the Wumpus could not move -- to the left. moveLeft :: World a -> World a moveLeft w@(World [] _ _) = w moveLeft (World as b cs) = World (init as) (last as) (b:cs) -- returns a world in which the Wumpus has either 1) moved one tile to -- the right or 2) stayed in the same place if the Wumpus could not move -- to the right. moveRight :: World a -> World a moveRight w@(World _ _ []) = w moveRight (World as b cs) = World (as ++ [b]) (head cs) (tail cs) initWorld = World [Dirty, Clean, Dirty] Dirty [Clean, Dirty, Pit] -- cleans the current tile cleanTile :: Tile -> Tile cleanTile Dirty = Clean cleanTile t = t Thanks!

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• Want to be part of the most meaningful Customer Experience conversation today?

  - by Tony Berk

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Today's entry is written by Chris Warner, Director, Product Strategy at Oracle. By now you’ve undoubtedly seen the blogs and announcements about Oracle OpenWorld. And perhaps you’ve also seen the news about OpenWorld’s newest sister event: Oracle Customer Experience (CX) Summit @ OpenWorld. Oracle CX Summit was created to be the most meaningful CX event, to be truly unique, to serve as the place to discover what it takes and what it really means to put the customer at the center of your business success. One long-time Oracle customer, when told about the Oracle CX Summit, put it this way: ‘This makes me rethink how I think about Oracle and Customer Experience’. Listen to what she heard and you be the judge. We believe Customer Experience (‘CX’) is a movement, not just the latest ‘IT’ tech trend. CX isn’t something you can simply ‘install’. CX is one of the most strategic initiatives an organization can undertake. Customer Experience is about connecting with an organization’s most important asset, the customer, and the critical role that connection has to an organization’s success. And there’s never been a bigger gathering of the smartest CX minds, most successful CX companies, and innovative CX examples than Oracle CX Summit. Take Subaru, for example. The company fully embraced the CX opportunity and their CX leadership will be on stage at the Oracle CX Summit to share their CX journey. They radically changed the way they interact with their customers, empower their employees, and differentiate their brand. And this is a story with a phenomenal happy ending: in a stagnant market and shrinking economy, they GREW their business and outpaced their competition. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} At Oracle CX Summit, you will be surrounded by dozens of CX leaders, visionaries and innovators like Subaru. This three-day event brings together the largest collection of thought leaders and practitioners in Customer Experience ever. Notable presenters include: v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Seth Godin - World-renowned blogger and one ‘the World’s Top 21 Speakers’, author of 14 best-selling books like “Permission Marketing”, and founder of dozens of startups such as Squidoo.com (ranked one of the top 125 sites in the US). Kerry Bodine - VP Principal Analyst at Forrester for Customer Experience, author of the just-published book “Outside In - The Power of Putting Customers at the Center of Your Business”, and renowned author of “The Customer Experience Ecosystem”. Bruce Temkin - Co-founder and Chair of the Customer Experience Professionals Association, revered blogger of “Customer Experience Matters”, former VP Principal Analyst at Forrester for Customer Experience, Founder and Managing Partner of The Temkin Group, a leading Customer Experience research and consulting firm. George Kembel - Executive Director and Co-founder of the Stanford Design School, an established, recognized thought leader in design thinking and innovation, and a Silicon Valley based-CEO, venture capitalist and educator. Gene Alvarez - VP Research Analyst at Gartner and a recognized authority in the Retail and Consumer Goods industry. Gene has been published, featured and referenced in a variety of trade publications for Customer Experience insights. Senior Executives from innovative Customer Experience brands and agencies like AT&T, Intuit, Southwest Airlines, Marriott, Quiksilver, and Sapient. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} But the CX Summit includes much, much more. There are over 30+ role-driven sessions and rountables as well as one-of-a-kind events including: v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} The Customer Experience Innovation Tent featuring hands-on demonstrations of bleeding-edge customer experiences like the Share Happy Ice Cream Machine A hands-on Customer Journey Mapping Workshop that lets you learn design thinking techniques for innovating differentiated experiences that drive cross-functional alignment Access to the Oracle OpenWorld Exhibition Halls and DEMOgrounds as well as a week-long Live Music Festival and the Oracle Appreciation Event featuring Pearl Jam and Kings of Leon Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} At Oracle, we are quite proud of our award-winning suite of CX products, a suite of solutions that can help an organization greatly accelerate their CX journey. But Oracle CX Summit isn’t about products. It’s about how an organization can succeed in its CX initiative. There’s never been a bigger gathering of the smartest CX minds, most successful CX companies, and innovative CX examples than Oracle CX Summit. Come join the Customer Experience Revolution. Register for Oracle CX Summit @ OpenWorld here. v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} --

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• Redirecting or routing all traffic to OpenVPN on a Mac OS X client

  - by sdr56p

  I have configured an OpenVPN (2.2.1) server on an Ubuntu virtual machine in the Amazon elastic compute cloud. The server is up and running. I have installed OpenVPN (2.2.1) on a Mac OS X (10.8.2) client and I am using the openvpn2 binary to connect (in opposition to other clients like Tunnelblick or Viscosity). I can connect with the client and successfully ping or ssh the server through the tunnel. However, I can't redirect all internet traffic through the VPN even if I use the push "redirect-gateway def1 bypass-dhcp" option in the server.conf configurations. When I connect to the server with these configurations, I get a successful connection, but then an infinite series of error messages: "write UDPv4: No route to host (code=65)". Traffic routing seems to be compromised because I am not able to access anything anymore, not even the OpenVPN server (by pinging 10.8.0.1 for instance). This is beyond me. I am finding little help on the web and don't know what to try next. I don't think it is a problem of forwarding the traffic on the server since, first, I have also took care of that and, second, I can't even ping the VPN server locally through the tunnel (or ping anything at all for that matter). Thank you for your help. Here is the server.conf. file: port 1194 proto udp dev tun ca ca.crt cert ec2-server.crt key ec2-server.key # This file should be kept secret dh dh1024.pem server 10.8.0.0 255.255.255.0 ifconfig-pool-persist ipp.txt push "redirect-gateway def1 bypass-dhcp" client-to-client keepalive 10 120 comp-lzo persist-key persist-tun status openvpn-status.log verb 3 And the client.conf file: client dev tun proto udp remote servername.com 1194 resolv-retry infinite nobind persist-key persist-tun ca ca.crt cert Toto5.crt key Toto5.key ns-cert-type server comp-lzo verb 3 Here is the connection log with the error messages: $ sudo openvpn2 --config client.conf Wed Mar 13 22:58:22 2013 OpenVPN 2.2.1 x86_64-apple-darwin12.2.0 [SSL] [LZO2] [eurephia] built on Mar 4 2013 Wed Mar 13 22:58:22 2013 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables Wed Mar 13 22:58:22 2013 LZO compression initialized Wed Mar 13 22:58:22 2013 Control Channel MTU parms [ L:1542 D:138 EF:38 EB:0 ET:0 EL:0 ] Wed Mar 13 22:58:22 2013 Socket Buffers: R=[196724->65536] S=[9216->65536] Wed Mar 13 22:58:22 2013 Data Channel MTU parms [ L:1542 D:1450 EF:42 EB:135 ET:0 EL:0 AF:3/1 ] Wed Mar 13 22:58:22 2013 Local Options hash (VER=V4): '41690919' Wed Mar 13 22:58:22 2013 Expected Remote Options hash (VER=V4): '530fdded' Wed Mar 13 22:58:22 2013 UDPv4 link local: [undef] Wed Mar 13 22:58:22 2013 UDPv4 link remote: 54.234.43.171:1194 Wed Mar 13 22:58:22 2013 TLS: Initial packet from 54.234.43.171:1194, sid=ffbaf343 d0c1a266 Wed Mar 13 22:58:22 2013 VERIFY OK: depth=1, /C=US/ST=CA/L=SanFrancisco/O=Fort-Funst ... ost.domain Wed Mar 13 22:58:22 2013 VERIFY OK: nsCertType=SERVER Wed Mar 13 22:58:22 2013 VERIFY OK: depth=0, /C=US/ST=CA/L=SanFrancisco/O=Fort-Funst ... ost.domain Wed Mar 13 22:58:23 2013 Data Channel Encrypt: Cipher 'BF-CBC' initialized with 128 bit key Wed Mar 13 22:58:23 2013 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication Wed Mar 13 22:58:23 2013 Data Channel Decrypt: Cipher 'BF-CBC' initialized with 128 bit key Wed Mar 13 22:58:23 2013 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication Wed Mar 13 22:58:23 2013 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 1024 bit RSA Wed Mar 13 22:58:23 2013 [ec2-server] Peer Connection Initiated with 54.234.43.171:1194 Wed Mar 13 22:58:25 2013 SENT CONTROL [ec2-server]: 'PUSH_REQUEST' (status=1) Wed Mar 13 22:58:25 2013 PUSH: Received control message: 'PUSH_REPLY,route 10.8.0.0 255.255.255.0,topology net30,ping 10,ping-restart 120,ifconfig 10.8.0.6 10.8.0.5' Wed Mar 13 22:58:25 2013 OPTIONS IMPORT: timers and/or timeouts modified Wed Mar 13 22:58:25 2013 OPTIONS IMPORT: --ifconfig/up options modified Wed Mar 13 22:58:25 2013 OPTIONS IMPORT: route options modified Wed Mar 13 22:58:25 2013 ROUTE default_gateway=0.0.0.0 Wed Mar 13 22:58:25 2013 TUN/TAP device /dev/tun0 opened Wed Mar 13 22:58:25 2013 /sbin/ifconfig tun0 delete ifconfig: ioctl (SIOCDIFADDR): Can't assign requested address Wed Mar 13 22:58:25 2013 NOTE: Tried to delete pre-existing tun/tap instance -- No Problem if failure Wed Mar 13 22:58:25 2013 /sbin/ifconfig tun0 10.8.0.6 10.8.0.5 mtu 1500 netmask 255.255.255.255 up Wed Mar 13 22:58:25 2013 /sbin/route add -net 10.8.0.0 10.8.0.5 255.255.255.0 add net 10.8.0.0: gateway 10.8.0.5 Wed Mar 13 22:58:25 2013 Initialization Sequence Completed ^CWed Mar 13 22:58:30 2013 event_wait : Interrupted system call (code=4) Wed Mar 13 22:58:30 2013 TCP/UDP: Closing socket Wed Mar 13 22:58:30 2013 /sbin/route delete -net 10.8.0.0 10.8.0.5 255.255.255.0 delete net 10.8.0.0: gateway 10.8.0.5 Wed Mar 13 22:58:30 2013 Closing TUN/TAP interface Wed Mar 13 22:58:30 2013 SIGINT[hard,] received, process exiting toto5:ttntec2 Dominic$ sudo openvpn2 --config client.conf --remote ec2-54-234-43-171.compute-1.amazonaws.com Wed Mar 13 22:58:57 2013 OpenVPN 2.2.1 x86_64-apple-darwin12.2.0 [SSL] [LZO2] [eurephia] built on Mar 4 2013 Wed Mar 13 22:58:57 2013 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables Wed Mar 13 22:58:57 2013 LZO compression initialized Wed Mar 13 22:58:57 2013 Control Channel MTU parms [ L:1542 D:138 EF:38 EB:0 ET:0 EL:0 ] Wed Mar 13 22:58:57 2013 Socket Buffers: R=[196724->65536] S=[9216->65536] Wed Mar 13 22:58:57 2013 Data Channel MTU parms [ L:1542 D:1450 EF:42 EB:135 ET:0 EL:0 AF:3/1 ] Wed Mar 13 22:58:57 2013 Local Options hash (VER=V4): '41690919' Wed Mar 13 22:58:57 2013 Expected Remote Options hash (VER=V4): '530fdded' Wed Mar 13 22:58:57 2013 UDPv4 link local: [undef] Wed Mar 13 22:58:57 2013 UDPv4 link remote: 54.234.43.171:1194 Wed Mar 13 22:58:57 2013 TLS: Initial packet from 54.234.43.171:1194, sid=a0d75468 ec26de14 Wed Mar 13 22:58:58 2013 VERIFY OK: depth=1, /C=US/ST=CA/L=SanFrancisco/O=Fort-Funst ... ost.domain Wed Mar 13 22:58:58 2013 VERIFY OK: nsCertType=SERVER Wed Mar 13 22:58:58 2013 VERIFY OK: depth=0, /C=US/ST=CA/L=SanFrancisco/O=Fort-Funst ... ost.domain Wed Mar 13 22:58:58 2013 Data Channel Encrypt: Cipher 'BF-CBC' initialized with 128 bit key Wed Mar 13 22:58:58 2013 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication Wed Mar 13 22:58:58 2013 Data Channel Decrypt: Cipher 'BF-CBC' initialized with 128 bit key Wed Mar 13 22:58:58 2013 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication Wed Mar 13 22:58:58 2013 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 1024 bit RSA Wed Mar 13 22:58:58 2013 [ec2-server] Peer Connection Initiated with 54.234.43.171:1194 Wed Mar 13 22:59:00 2013 SENT CONTROL [ec2-server]: 'PUSH_REQUEST' (status=1) Wed Mar 13 22:59:00 2013 PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1 bypass-dhcp,route 10.8.0.0 255.255.255.0,topology net30,ping 10,ping-restart 120,ifconfig 10.8.0.6 10.8.0.5' Wed Mar 13 22:59:00 2013 OPTIONS IMPORT: timers and/or timeouts modified Wed Mar 13 22:59:00 2013 OPTIONS IMPORT: --ifconfig/up options modified Wed Mar 13 22:59:00 2013 OPTIONS IMPORT: route options modified Wed Mar 13 22:59:00 2013 ROUTE default_gateway=0.0.0.0 Wed Mar 13 22:59:00 2013 TUN/TAP device /dev/tun0 opened Wed Mar 13 22:59:00 2013 /sbin/ifconfig tun0 delete ifconfig: ioctl (SIOCDIFADDR): Can't assign requested address Wed Mar 13 22:59:00 2013 NOTE: Tried to delete pre-existing tun/tap instance -- No Problem if failure Wed Mar 13 22:59:00 2013 /sbin/ifconfig tun0 10.8.0.6 10.8.0.5 mtu 1500 netmask 255.255.255.255 up Wed Mar 13 22:59:00 2013 /sbin/route add -net 54.234.43.171 0.0.0.0 255.255.255.255 add net 54.234.43.171: gateway 0.0.0.0 Wed Mar 13 22:59:00 2013 /sbin/route add -net 0.0.0.0 10.8.0.5 128.0.0.0 add net 0.0.0.0: gateway 10.8.0.5 Wed Mar 13 22:59:00 2013 /sbin/route add -net 128.0.0.0 10.8.0.5 128.0.0.0 add net 128.0.0.0: gateway 10.8.0.5 Wed Mar 13 22:59:00 2013 /sbin/route add -net 10.8.0.0 10.8.0.5 255.255.255.0 add net 10.8.0.0: gateway 10.8.0.5 Wed Mar 13 22:59:00 2013 Initialization Sequence Completed Wed Mar 13 22:59:00 2013 write UDPv4: No route to host (code=65) Wed Mar 13 22:59:00 2013 write UDPv4: No route to host (code=65) Wed Mar 13 22:59:01 2013 write UDPv4: No route to host (code=65) Wed Mar 13 22:59:01 2013 write UDPv4: No route to host (code=65) Wed Mar 13 22:59:01 2013 write UDPv4: No route to host (code=65) Wed Mar 13 22:59:02 2013 write UDPv4: No route to host (code=65) Wed Mar 13 22:59:02 2013 write UDPv4: No route to host (code=65) Wed Mar 13 22:59:02 2013 write UDPv4: No route to host (code=65) Wed Mar 13 22:59:02 2013 write UDPv4: No route to host (code=65) Wed Mar 13 22:59:02 2013 write UDPv4: No route to host (code=65) ... The routing table after a connection WITHOUT the push redirect-gateway (all traffic is not redirected to the VPN and everything is working fine, I can ping or ssh the OpenVPN server and access all other Internet resources through my default gateway): Destination Gateway Flags Refs Use Netif Expire default user148-1.wireless UGSc 50 0 en1 10.8/24 10.8.0.5 UGSc 2 7 tun0 10.8.0.5 10.8.0.6 UH 3 2 tun0 127 localhost UCS 0 0 lo0 localhost localhost UH 6 6692 lo0 client.openvpn.net client.openvpn.net UH 3 18 lo0 142.1.148/22 link#5 UCS 2 0 en1 user148-1.wireless 0:90:b:27:10:71 UHLWIir 50 0 en1 76 user150-173.wirele localhost UHS 0 0 lo0 142.1.151.255 ff:ff:ff:ff:ff:ff UHLWbI 0 2 en1 169.254 link#5 UCS 1 0 en1 169.254.255.255 0:90:b:27:10:71 UHLSWi 0 0 en1 71 The routing table after a connection with the push redirect-gateway option enable as in the server.conf file above (all internet traffic should be redirected to the VPN tunnel, but nothing is working, I can't access any Internet ressources at all): Destination Gateway Flags Refs Use Netif Expire 0/1 10.8.0.5 UGSc 1 0 tun0 default user148-1.wireless UGSc 7 0 en1 10.8/24 10.8.0.5 UGSc 0 0 tun0 10.8.0.5 10.8.0.6 UHr 6 0 tun0 54.234.43.171/32 0.0.0.0 UGSc 1 0 en1 127 localhost UCS 0 0 lo0 localhost localhost UH 3 6698 lo0 client.openvpn.net client.openvpn.net UH 0 27 lo0 128.0/1 10.8.0.5 UGSc 2 0 tun0 142.1.148/22 link#5 UCS 1 0 en1 user148-1.wireless 0:90:b:27:10:71 UHLWIir 1 0 en1 833 user150-173.wirele localhost UHS 0 0 lo0 169.254 link#5 UCS 1 0 en1 169.254.255.255 0:90:b:27:10:71 UHLSW 0 0 en1

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