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• what is Remote Desktop Services in Windows Server 2008 R2 all about?

  - by fejesjoco

  Seriously, I'm lost in all that sales mumbo-jumbo. Let's say I want 1 or 2 users to be able to remotely log on to a server, run Word, Visual Studio, Firefox, and whatever. Do I gain anything at all if I install Remote Desktop Services? Or do I just install Desktop Experience feature pack, enable remote desktop and voila, nobody will ever notice the difference? Here's what TechNet says about Remote Desktop Session Host: A Remote Desktop Session Host (RD Session Host) server is the server that hosts Windows-based programs or the full Windows desktop for Remote Desktop Services clients. Users can connect to an RD Session Host server to run programs, to save files, and to use network resources on that server. Users can access an RD Session Host server by using Remote Desktop Connection or by using RemoteApp. The good old simple remote desktop can also host a full Windows desktop for remote clients so that they can run programs, save files and do all that stuff. Why do they write about it like it's such a great new invention, besides that they want to sell it? RDSH doesn't seem all that different at all. What do I install when I install RDSH, since all those features are already there in Windows? What's even more confusing is that you need to take special care when you want to install applications to an RDSH so that they will be usable by many concurrent users. Why? All the modern applications install the program files in one directory, store some common settings in the ProgramData folder and the HKLM hive, and store user specific settings in the Users folder and the HKCU hive. They are designed to be usable by many users on the same machine. 2 or 2000 users can use them concurrently without any efforts. I can sign in with 2 users to a server with only remote desktop enabled, and both of us can run Word or anything without any problems, can't we? So what changes if I set RDSH to install mode, or what happens if I don't? Why is the feature to switch between install and execute mode there at all? Yes I know of some advantages in Remote Desktop Services, like there's no 2 user limit, it supports virtualization, video acceleration and stuff, it has a whole infrastructure with gateway, web access, connection broker, etc. But I don't need those, so if you take these away, how are these two technologies different? From the articles it seems like they are completely different technologies, whereas it looks to me that they are completely the same at the core, and Remote Desktop Services just adds some additional features, but doesn't reinvent anything.

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• VNC client not working -- Not able to see the changes happening on the other side

  - by javanoob

  Here is the Problem: I have two computers connected in the same LAN. I am trying to access one computer from another using Remote Desktop Viewer, I am able to see the remote desktop. But when i click on any thing or perform any action, I dont see the result but the action is performed on the remote desktop..But it is not refreshed on the remote desktop screen.. For Ex: 1) Opened Remote Desktop viewer 2) Connected to the other computer which has yahoo home page opened 3) Clicked on the close button of the web page 4) Action is performed on the other computer (Yahoo page is closed). 5) On Remote Desktop screen i still see the Yahoo home page 6) Whatever action i perform on remote desktop screen i see the same screen(In this case yahoo home page) Bottom line: Whatever screen i see on the start up of Remote Desktop viewer that is not getting refreshed. So the thing is though i am able to perform actions on remote desktop, the screen is not refreshing.. How do i solve this? I hope i made my point clear.. NOTE: I am connecting to Ubuntu 9.04 machine from Ubuntu 10.04LTS.. I am really not sure if that makes any difference.

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• Oracle Linux Training Calendar

  - by Antoinette O'Sullivan

  The Oracle Linux System Administrator Curriculum is designed to provide you with the knowledge and skills necessary to effectively administer an Oracle Linux environment. These classes will help you prepare to install, configure, and manage your enterprise Linux environment as well as prepare you for the Oracle Linux Certification. You can take these courses as a: Live-Virtual event: Following the instructor-led classes from your own desk - no travel required. There is an extensive list of events on the schedule to suit different timezones. See full list on http://oracle.com/education/linux. In-Class event: Travel to an education center to take these classes. Below is a sample of in-class events on the schedule: Unix and Linux Essentials: This 3-day class is for those new to the linux operating system. You learn to manage files & directories from the command line, perform remote connections, file transfers & more.  Location  Date  Delivery Language  Nairobi, Kenya  3 December 2012  English  Riyadh, Saudia Arabia  5 January 2013  English  Cape Town, South Africa  9 January 2013  English  Durban, South Africa  9 January 2013  English  Johannesburg, South Africa  9 January 2013  English  Woodmead, South Africa  15 July 2013  English  Denver, United States  23 January 2013  English  Columbia, United States  2 January 2013  English  East Lansing, United States  9 January 2013  English  Roseville, United States  1 April 2013  English  Morrisville, United States  11 February 2013  English  Jakarta, Indonesia  26 December 2012  English  Kuala Lumpur, Malaysia  29 January 2013  English  Auckland, New Zealand  12 December 2012  English  Makati City, Philippines  14 January 2013  English  Singapore  13 February 2013  English  North Sydney, Australia  4 February 2013  English  Brisbane, Australia  29 April 2013  English  Melbourne, Australia  29 January 2013  English Oracle Linux System Administration: This 5 day course covers a broad range of Oracle Linux system administration tasks, from installing the operating system to preparing the system for Oracle Database. The course also provides an extensive hands-on experience for key system administration tasks. You will gain comprehensive skills in installing, configuring, and managing an Oracle Linux system as well as insight into ULN, Ksplice and UEK.  Location  Date  Delivery Language  Brussels, Belgium  26 November 2012  English  Windhof, Luxembourg  17 December 2012  English  Utrecht, Netherlands  11 February 2013  Dutch  Warsaw, Poland  25 February 2013  Polish  Gabarone, Botswana  22 April 2013  English  Nairobi, Kenya  10 December 2012  English  Johannesburg, South Africa  11 March 2013  English  Belmont, CA, United States  11 February 2013  English  Irvine, CA, United States  25 March 2013  English  Roseville, MN, United States  26 November 2013  English  Irving, TX, United States  14 January 2013  English  Jakarta, Indonesia  3 December 2012  English  Singapore  26 November 2012  English  Canberra, Australia  21 January 2013  English  Sydney, Australia  21 January 2013  English  Melbourne, Australia  11 February 2013  English To test your Oracle Linux System Administration skills, take the Oracle Linux 6 Implementation Essentials Certification Exam. For more information on the Oracle Linux Curriculum or to express interest in additional events, go to http://oracle.com/education/linux.

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• Linux VirtualBox inside Windows VirtualBox doesn't boot

  - by Tobbe

  I'm trying to run a Linux VirtualBox instance inside a Windows 7 VirtualBox instance, but Linux (tried both Puppy and Mint) doesn't boot. My research says that this should be possible, see here for example: Can you run one virtual machine inside another? but I can't get it to work. Here are a couple of screenshots showing where the boot process stops for Linux Mint and Puppy Linux. What am I doing wrong?

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• Linux Kernel not upgraded (from Ubuntu 12.04 to 12.10) - can't remove old kernels and can't install new apps

  - by Tony Breyal

  Question: How do I remove old kernel images which refuse to be removed? Context: Yesterday I upgraded Ubuntu from 12.04 to 12.10. However, the linux kernel has not upgraded from 3.2 to 3.5 as I would have expected. $ uname -r 3.2.0-32-generic $ uname -a Linux tony-b 3.2.0-32-generic #51-Ubuntu SMP Wed Sep 26 21:33:09 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux $ cat /proc/version Linux version 3.2.0-32-generic (buildd@batsu) (gcc version 4.6.3 (Ubuntu/Linaro 4.6.3-1ubuntu5) ) #51-Ubuntu SMP Wed Sep 26 21:33:09 UTC 2012 Not sure why that happened there. I wanted to install Audacity (v2.0.1-1_amd64) to edit a lecture audio file. When trying this operation through Ubuntu Software Center, it says that to install audacity, four items will need to be removed: linux-image-3.2.0-27-generic linux-image-3.2.0-29-generic linux-image-3.2.0-30-generic linux-image-3.2.0-31-generic So I click "Install Anyway" but it fails with the following output: installArchives() failed: (Reading database ... (Reading database ... 5% (Reading database ... 10% (Reading database ... 15% (Reading database ... 20% (Reading database ... 25% (Reading database ... 30% (Reading database ... 35% (Reading database ... 40% (Reading database ... 45% (Reading database ... 50% (Reading database ... 55% (Reading database ... 60% (Reading database ... 65% (Reading database ... 70% (Reading database ... 75% (Reading database ... 80% (Reading database ... 85% (Reading database ... 90% (Reading database ... 95% (Reading database ... 100% (Reading database ... 259675 files and directories currently installed.) Removing linux-image-3.2.0-27-generic ... Examining /etc/kernel/postrm.d . run-parts: executing /etc/kernel/postrm.d/initramfs-tools 3.2.0-27-generic /boot/vmlinuz-3.2.0-27-generic update-initramfs: Deleting /boot/initrd.img-3.2.0-27-generic run-parts: executing /etc/kernel/postrm.d/zz-update-grub 3.2.0-27-generic /boot/vmlinuz-3.2.0-27-generic Generating grub.cfg ... run-parts: /etc/kernel/postrm.d/zz-update-grub exited with return code 1 Failed to process /etc/kernel/postrm.d at /var/lib/dpkg/info/linux-image-3.2.0-27-generic.postrm line 328. dpkg: error processing linux-image-3.2.0-27-generic (--remove): subprocess installed post-removal script returned error exit status 1 No apport report written because MaxReports is reached already Removing linux-image-3.2.0-29-generic ... Examining /etc/kernel/postrm.d . run-parts: executing /etc/kernel/postrm.d/initramfs-tools 3.2.0-29-generic /boot/vmlinuz-3.2.0-29-generic update-initramfs: Deleting /boot/initrd.img-3.2.0-29-generic run-parts: executing /etc/kernel/postrm.d/zz-update-grub 3.2.0-29-generic /boot/vmlinuz-3.2.0-29-generic Generating grub.cfg ... run-parts: /etc/kernel/postrm.d/zz-update-grub exited with return code 1 Failed to process /etc/kernel/postrm.d at /var/lib/dpkg/info/linux-image-3.2.0-29-generic.postrm line 328. dpkg: error processing linux-image-3.2.0-29-generic (--remove): subprocess installed post-removal script returned error exit status 1 No apport report written because MaxReports is reached already Removing linux-image-3.2.0-30-generic ... Examining /etc/kernel/postrm.d . run-parts: executing /etc/kernel/postrm.d/initramfs-tools 3.2.0-30-generic /boot/vmlinuz-3.2.0-30-generic update-initramfs: Deleting /boot/initrd.img-3.2.0-30-generic run-parts: executing /etc/kernel/postrm.d/zz-update-grub 3.2.0-30-generic /boot/vmlinuz-3.2.0-30-generic Generating grub.cfg ... run-parts: /etc/kernel/postrm.d/zz-update-grub exited with return code 1 Failed to process /etc/kernel/postrm.d at /var/lib/dpkg/info/linux-image-3.2.0-30-generic.postrm line 328. dpkg: error processing linux-image-3.2.0-30-generic (--remove): subprocess installed post-removal script returned error exit status 1 No apport report written because MaxReports is reached already Removing linux-image-3.2.0-31-generic ... Examining /etc/kernel/postrm.d . run-parts: executing /etc/kernel/postrm.d/initramfs-tools 3.2.0-31-generic /boot/vmlinuz-3.2.0-31-generic update-initramfs: Deleting /boot/initrd.img-3.2.0-31-generic run-parts: executing /etc/kernel/postrm.d/zz-update-grub 3.2.0-31-generic /boot/vmlinuz-3.2.0-31-generic Generating grub.cfg ... run-parts: /etc/kernel/postrm.d/zz-update-grub exited with return code 1 Failed to process /etc/kernel/postrm.d at /var/lib/dpkg/info/linux-image-3.2.0-31-generic.postrm line 328. dpkg: error processing linux-image-3.2.0-31-generic (--remove): subprocess installed post-removal script returned error exit status 1 No apport report written because MaxReports is reached already Errors were encountered while processing: linux-image-3.2.0-27-generic linux-image-3.2.0-29-generic linux-image-3.2.0-30-generic linux-image-3.2.0-31-generic Error in function: Setting up grub-pc (2.00-7ubuntu11) ... /usr/sbin/grub-bios-setup: warning: Sector 32 is already in use by the program `FlexNet'; avoiding it. This software may cause boot or other problems in future. Please ask its authors not to store data in the boot track. Installation finished. No error reported. Generating grub.cfg ... dpkg: error processing grub-pc (--configure): subprocess installed post-installation script returned error exit status 1 It seems I need to remove the old linux images somehow. I have tried this through (1) Synaptic, (2) Ubuntu Tweak, and (3) Computer Janitor. The first two fail, whilst Computer Janitor won't even open. The output from Synaptic is: E: linux-image-3.2.0-27-generic: subprocess installed post-removal script returned error exit status 1 E: linux-image-3.2.0-29-generic: subprocess installed post-removal script returned error exit status 1 E: linux-image-3.2.0-30-generic: subprocess installed post-removal script returned error exit status 1 E: linux-image-3.2.0-31-generic: subprocess installed post-removal script returned error exit status 1 How do I remove these old images? Thank you kindly in advance for any help on this matter. P.S. Further information: $ dpkg --list | grep linux-image rH linux-image-3.2.0-27-generic 3.2.0-27.43 amd64 Linux kernel image for version 3.2.0 on 64 bit x86 SMP rH linux-image-3.2.0-29-generic 3.2.0-29.46 amd64 Linux kernel image for version 3.2.0 on 64 bit x86 SMP rH linux-image-3.2.0-30-generic 3.2.0-30.48 amd64 Linux kernel image for version 3.2.0 on 64 bit x86 SMP rH linux-image-3.2.0-31-generic 3.2.0-31.50 amd64 Linux kernel image for version 3.2.0 on 64 bit x86 SMP ii linux-image-3.2.0-32-generic 3.2.0-32.51 amd64 Linux kernel image for version 3.2.0 on 64 bit x86 SMP ii linux-image-3.5.0-17-generic 3.5.0-17.28 amd64 Linux kernel image for version 3.5.0 on 64 bit x86 SMP ii linux-image-extra-3.5.0-17-generic 3.5.0-17.28 amd64 Linux kernel image for version 3.5.0 on 64 bit x86 SMP ii linux-image-generic 3.5.0.17.19 amd64 Generic Linux kernel image But trying to remove using the command line fails too e.g.: $ sudo apt-get purge linux-image-3.2.0-27-generic Reading package lists... Done Building dependency tree Reading state information... Done The following packages will be REMOVED linux-image-3.2.0-27-generic linux-image-3.2.0-29-generic linux-image-3.2.0-30-generic linux-image-3.2.0-31-generic 0 upgraded, 0 newly installed, 4 to remove and 1 not upgraded. 5 not fully installed or removed. After this operation, 597 MB disk space will be freed. Do you want to continue [Y/n]? Y (Reading database ... 259675 files and directories currently installed.) Removing linux-image-3.2.0-27-generic ... Examining /etc/kernel/postrm.d . run-parts: executing /etc/kernel/postrm.d/initramfs-tools 3.2.0-27-generic /boot/vmlinuz-3.2.0-27-generic update-initramfs: Deleting /boot/initrd.img-3.2.0-27-generic run-parts: executing /etc/kernel/postrm.d/zz-update-grub 3.2.0-27-generic /boot/vmlinuz-3.2.0-27-generic Generating grub.cfg ... run-parts: /etc/kernel/postrm.d/zz-update-grub exited with return code 1 Failed to process /etc/kernel/postrm.d at /var/lib/dpkg/info/linux-image-3.2.0-27-generic.postrm line 328. dpkg: error processing linux-image-3.2.0-27-generic (--remove): subprocess installed post-removal script returned error exit status 1 No apport report written because MaxReports has already been reached Removing linux-image-3.2.0-29-generic ... Examining /etc/kernel/postrm.d . run-parts: executing /etc/kernel/postrm.d/initramfs-tools 3.2.0-29-generic /boot/vmlinuz-3.2.0-29-generic update-initramfs: Deleting /boot/initrd.img-3.2.0-29-generic run-parts: executing /etc/kernel/postrm.d/zz-update-grub 3.2.0-29-generic /boot/vmlinuz-3.2.0-29-generic Generating grub.cfg ... run-parts: /etc/kernel/postrm.d/zz-update-grub exited with return code 1 Failed to process /etc/kernel/postrm.d at /var/lib/dpkg/info/linux-image-3.2.0-29-generic.postrm line 328. dpkg: error processing linux-image-3.2.0-29-generic (--remove): subprocess installed post-removal script returned error exit status 1 No apport report written because MaxReports has already been reached Removing linux-image-3.2.0-30-generic ... Examining /etc/kernel/postrm.d . run-parts: executing /etc/kernel/postrm.d/initramfs-tools 3.2.0-30-generic /boot/vmlinuz-3.2.0-30-generic update-initramfs: Deleting /boot/initrd.img-3.2.0-30-generic run-parts: executing /etc/kernel/postrm.d/zz-update-grub 3.2.0-30-generic /boot/vmlinuz-3.2.0-30-generic Generating grub.cfg ... run-parts: /etc/kernel/postrm.d/zz-update-grub exited with return code 1 Failed to process /etc/kernel/postrm.d at /var/lib/dpkg/info/linux-image-3.2.0-30-generic.postrm line 328. dpkg: error processing linux-image-3.2.0-30-generic (--remove): subprocess installed post-removal script returned error exit status 1 No apport report written because MaxReports has already been reached Removing linux-image-3.2.0-31-generic ... Examining /etc/kernel/postrm.d . run-parts: executing /etc/kernel/postrm.d/initramfs-tools 3.2.0-31-generic /boot/vmlinuz-3.2.0-31-generic update-initramfs: Deleting /boot/initrd.img-3.2.0-31-generic run-parts: executing /etc/kernel/postrm.d/zz-update-grub 3.2.0-31-generic /boot/vmlinuz-3.2.0-31-generic Generating grub.cfg ... run-parts: /etc/kernel/postrm.d/zz-update-grub exited with return code 1 Failed to process /etc/kernel/postrm.d at /var/lib/dpkg/info/linux-image-3.2.0-31-generic.postrm line 328. dpkg: error processing linux-image-3.2.0-31-generic (--remove): subprocess installed post-removal script returned error exit status 1 No apport report written because MaxReports has already been reached Errors were encountered while processing: linux-image-3.2.0-27-generic linux-image-3.2.0-29-generic linux-image-3.2.0-30-generic linux-image-3.2.0-31-generic E: Sub-process /usr/bin/dpkg returned an error code (1)

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• Remote desktop solution where the desktop sharing party contacts the computer it wants to share with

  - by Kent

  I'm in a situation where I act as a sort of techinical support to my family and less techinically experienced friends. I'm looking for a remote desktop solution where it's possible to setup a "zero-install, double click an icon"-solution where the client computer contacts me so that I may interact with their desktop. The last part is important as the people in need of my help don't know how to configure their router or even the firewall software on their own computer. They are able to click an accept button when asked if a program should be able to make outgoing connections. They have many different kinds of routers, as well as software firewalls, and I rather not deal with the problem of how to connect to them using whatever as well as the actual problem they are having. It must be: Free of charge for non-commercial use. Possible to use it in a mode where the computer wanting to share its desktop should be able to make a connection to my computer. My computer has a DNS name we can use. Compatible with both Windows XP and Windows 7. Independent of a third party server or infrastructure. Explanations of the above: I don't want to spend money on it when I help them for free. If it's free as in freedom, all the better! I guess this boils down to being callable like showdesktopto.exe opscomputer.com where opscomputer.com is my computers DNS name. If that is possible then I can create a shortcut they can use to connect to me when they need help. It's nice if it's possible to specify a password or key file which I can use to authenticate myself, but it's not required. They use the OS which their machine comes installed with. That means Windows XP or 7. I want something which will work in the long run. Using a third party service which might not be available when I need it disqualified such solutions.

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• Mixed network, Linux-to-Linux hostname resolution issues

  - by James

  At work we have an WinSBS domain at the heart of our network, which is all Windows PCs. The domain controller is acting as a DNS for these computers. I have recently added some personal use Linux machines to the network, without joining them to the domain. I have set up Samba with "wins server" pointing to the domain controller, which lets the Windows boxes resolve the Linux hostnames just fine. I also have resolvconf set up with the domain controller as a nameserver and the local domain as a searched domain, which lets the Linux boxes resolve the Windows hostnames just fine. However, the Linux boxes will not resolve other Linux hostnames at all. Given that I don't have control over the DNS server (I am not the network admin) and that at least one of the Linux boxes is not an always-on machine and is likely to change its LAN IP frequently (via DHCP), what service am I missing to make their hostnames visible to each other?

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• Remote Desktop Services create LAN and WAN user groups

  - by PHLiGHT

  I'm setting up one server with the gateway, server host and web access roles on it. I know that isn't ideal but I don't expect to have many simulatenous users. I want users to access remote desktop web access and connect to the server host via the gateway as outlined here which avoids opening 3389 to the internet. Users will be connecting from the LAN and the WAN. What I'm looking to do is to allow some users LAN access but not WAN access and added plus would be if security settings (such as no clipboard) would be different when accessing via the WAN. Is this possible? It seems all users can logon to remote desktop web access by default. They can't run the remoteapps once logged in though without the proper permissions. Can I prevent them from even logging into remote web access? Since they renamed it from terminal services to remote desktop services it has made my Googling a bit harder. Thanks!

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• Apple Remote Desktop and Screen Sharing

  - by jfm429

  We have a Mac OS 10.8.2 server that we want to be able to administer with Apple Remote Desktop. At the same time, we want normal users to be able to access their account screens (through background login) without being able to view the current screen. However, in order to enable this (by enabling the "normal" Screen Sharing option in System Preferences) Remote Desktop needs to be disabled. The question is - how can we run both Remote Desktop for administrators and VNC screen sharing for normal users while restricting normal users to logging in on a background window instead of viewing the front screen?

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• What is so good about Linux? [closed]

  - by Chris Bridgett

  Self-explanatory question title. I've only ever used Windows OS's (except Mac OSX at friends etc, years ago occasionally) and when diving into the world of programming, Linux is a name that is coming up every other tutorial or article. All my web hosts run Linux and a lot of programming literature covers how to go about various tasks on Linux as well as Windows, but other than the odd raving I've read years ago about Linux being less resource-intensive, I haven't really given it much thought. Any article I read about Linux and whether it should be used for... 'regular' use, it's shunned since any windows applications I'm familiar with will usually require the windows API and there's no end of 'hacking' to get various programs working on Linux. As far as I understand a GUI is optional on Linux too? This all sounds very noobish I'm sure, but we all start somewhere, so: What is Linux good for? What should Linux be used for?

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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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• Linux Mint 13 64bit Cinnamon and Oracle Virtualbox: 3d acceleration crash

  - by Stephen Swensen

  I've recently got an interest in Linux. After some research, it looks like Linux Mint 13 cinnamon is hot and I thought I'd try it out... I'm running Windows 7 64bit and have experience with Oracle Virtual Box. So I thought it would be a good idea to try out Linux Mint inside Virtual Box. I download Linux Mint 13 64bit Cinnamon and set it up in my VM player... Nothing special about my settings. Except Linux Mint 13 Cinnamon requires 3d acceleration, and when I enable that, it crashes whenever I open the Menu in the bottom left corner of the guest OS (and some other times too)... I've seen other mentions of this problem on the web, but no solutions. Is there a solution? If not, any suggestions short of installing the OS on a partition for trying out this OS (I'm not interested in the LIve mode either - I'd really like to get the full feel for it)?

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• Linux Mint something wrong with my .bashrc

  - by user2309862

  The path of my .basrc file is /home/vamsi/.bashrc It is weird that my file has nothing but the path I set. I think I am using a file at the wrong location or that I have lost my .bashrc file as none of the environment variables set here seem to work. #ANDROID_DEV ANDROID_HOME=/opt/android-sdk-linux export ANDROID_HOME PATH= $PATH:$ANDROID_SDK_HOME/tools export PATH PATH=$PATH:$ANDROID_HOME/platform-tools export PATH PATH=$PATH:$ANDROID_HOME/build-tools export PATH #MAVEN-PATH M2_HOME=/opt/apache-maven-3.1.0 export M2_HOME M2=$PATH:$M2_HOME/bin export M2 I was prompted to install maven2 in order to use mvn, but the android command cannot be found. Could you please help me find a solution to this issue. EDIT: Meanwhile,I tried this: export PATH=${PATH}:/opt/android-sdk-linux/platform-tools export PATH=${PATH}:/opt/android-sdk-linux/tools Now,the output of $PATH echoes: bash: /usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games:/usr/local/games:/opt/android-sdk-linux/platform-tools:/opt/android-sdk-linux/build-tools: No such file or directory

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• Arch Linux Terminal (via ssh) + Dropbox but sync only 1 single selected folder

  - by Norfeldt

  Sorry for the weird title... I'm (still) quite new to linux and are doing shh commands to an Arch Linux device that has not screen output options. So everything has to be done in the terminal (not my super element). I use the linux device to play around with python (which is quite fun). Now I would like sync my script folder with dropbox. Since I don't have enought space to sync all my dropbox files to the device, I would like to know how I can set it up in a way that it only syncs with the folder I choose. At the time being I have not installed dropbox because I'm afraid that it will immediately begin to sync all my dropbox folders onto my linux device. BONUS INFO: I already have created a folder in my dropbox that I that contains some py scripts I would like to have synced with my linux device.

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• How do I remove lubuntu-desktop?

  - by Alvar

  I wanted to try lubuntu-desktop so I installed it with sudo apt-get install lubuntu-desktop. But when I didn't like it I wanted to remove it with sudo apt-get remove lubuntu-desktop(then with auto-remove) but my startup / shutdown screen does still say lubuntu. So how do I remove lubuntu-desktop? Atempt one: sudo apt-get remove lubuntu-desktop lubuntu-artwork playmouth-theme-lubuntu-logo playmouth-theme-lubuntu-text I was unable to locate any of those packages. I've also tried to remove and install ubuntu-desktop, but none has worked.

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• Black GUI with minimal desktop icons appeared after powering on my desktop PC

  - by Christopher Chipps

  My computer powered on fine but after POST, a dialog box appeared with a red "X" and it gave some sort of warning. It had a long file name, I cannot recollect the entirety of it but it was something like C:/system32/desktop....After clicking ok, the GUI was totally black with only the Recycle Bin icon in the Desktop, and the Taskbar was there as well. I restarted it, and the GUI was back to normal with the icons and wallpaper in their proper place. I'm sure if I knew more of that file name in the dialog box, that would be helpful to those reading this but should I be concerned that this happened?

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• Debian 6 Server Enabling Remote Desktop [closed]

  - by Sampath

  I am currently running a web server on Debian 6 without a GUI. I connect to the server through SSH using putty from my Windows desktop. When managing Windows systems we use RDP to connect remotely, so how would I do the same for my Debian server? Note: I am not an linux power user. My Debian 6 server is a web server serving ruby on rails+mysql, so I would prefer a light weight remote desktop solution.

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• Ubuntu 10.04 has broken google desktop ctrl ctrl search bar feature

  - by Seamus

  Before I upgraded to ubuntu 10.04, when I pressed Ctrl twice, a search bar popped up that allowed me to google desktop search my system. This no longer works and I miss that feature. Can I get it back, somehow? I'm on Ubuntu 10.04, using gnome, having downloaded google desktop from the google linux repositories...

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• Multiple Internet connections, multiple networks and split access in Linux

  - by Swapneel Patnekar

  I am having trouble setting up multiple internet connections for split access in Linux. We have 3 internet connections from 3 different ISP's. We want to configure our Linux gateway machine such that our three internal networks 10.2.1.0/24, 192.168.20.0/24 & 192.168.2.0/24 use ISP1, ISP2 and ISP3 respectively in a split access manner. Outlined below is the layout/settings, Interfaces of the Linux Gateway connected to Routers: eth0: 10.1.1.2<---------->10.1.1.1(Internal Interface of ADSL Router)[ISP1] eth1: 192.168.15.2<------>192.168.15.1(Internal Interface of 3G Router)[ISP2] eth3: 192.168.1.2<------->192.168.1.1(Internal Interface of ADSL Router)[ISP3] Kindly note that none of the interfaces in the Linux gateway has a public static IP address. Routers of ISP1 and ISP2 get assigned a dynamic public IP address when connected to the Internet, router of ISP3 has been assigned a public static IP address. Interface of Linux gateway connected to a switch, eth4: 10.2.1.1(LAN Interface for ISP1) eth4:0 192.168.20.1(LAN interface for ISP2) eth4:1 192.168.2.1(LAN Interface for ISP3) eth4:0 & eth4:1 are virtual interfaces with eth4 being the interface connected physically. Based on http://linux-ip.net/html/adv-multi-internet.html I've set the following routes, ip route flush table 4 ip route show table main | grep -Ev ^default | while read ROUTE ; do ip route add table 4 $ROUTE done ip route add table 4 default via 192.168.15.1 ip rule add fwmark 4 table 4 ip route flush cache Additionally, using the following iptables rules to mark & route packets as per the guide mentioned above : http://pastebin.com/KzWHFGJA At this point, computers from 192.168.2.0/24 network are successfully able to reach the Internet through ISP3. 192.168.20.0/24 and 10.2.1.0/24 are unable to access the Internet through ISP1 and ISP2 respectively. Any inputs will be much appreciated !

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• Desktop Fun: Vacation and Travel Icon Packs

  - by Asian Angel

  Do you have an upcoming vacation, place that you would like to travel to, or a favorite destination that you have visited in the past? With an appropriate wallpaper you can help set the mood for your desktop with our Vacation and Travel Icon Packs collection. Note: To customize the icon setup on your Windows 7 & Vista systems see our article here. Using Windows XP? We have you covered here. Sneak Preview After seeing “Tiki Time! 1.0” set shown below we just could not resist putting together a nice sunset beach desktop as an example to share with you. That is definitely so relaxing to look at… Note: Wallpaper can be found here. Looking very nice close up… At the Beach *.ico format only Download Sea Shells *.ico format only Download Beach Icon Collection *.ico and .png format Download Tiki Time! 1.0 *.ico format only Download Underwater Icons *.ico format only Download Shutter Shades Icon Pack *.ico and .png format Download Life Saver *.ico format only Download Les 12 Maisons *.ico format only Download Back In Time *.ico format only Download Tourism *.ico and .png format Download The Lovely Bones *.ico format only Download Japanicons Pack *.ico and .png format, also has bonus wallpaper included! Here is what the included 1280*1024 wallpaper looks like. Download Ukrainian Motifs *.ico format only Download Las Vegas Icons *.ico format only Download Las Vegas 2 *.ico format only Download Be sure to visit our new Desktop Fun section for more customization goodness! Similar Articles Productive Geek Tips Desktop Fun: Video Game Icon PacksDesktop Fun: Sci-Fi Icons Packs Series 2Restore Missing Desktop Icons in Windows 7 or VistaAdd Home Directory Icon to the Desktop in Windows 7 or VistaQuick Help: Downloadable Show Desktop Icon for XP TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips VMware Workstation 7 Acronis Online Backup DVDFab 6 Revo Uninstaller Pro Hyperwords addon (Firefox) Backup Outlook 2010 Daily Motivator (Firefox) FetchMp3 Can Download Videos & Convert Them to Mp3 Use Flixtime To Create Video Slideshows Creating a Password Reset Disk in Windows

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• How to preseed 12.10 desktop when the ubuntu-desktop package is missing?

  - by user183394

  I have been trying to use a preseed file to do PXE booting of a 12.10 desktop. Upon the first boot, I was greeted by a terminal with login prompt. Surprised, I checked the /var/log/installer/syslog but didn't find a trace of desktop installation. Feeling curious, I double-checked the content of the loop mounted iso file, and realized that the ubuntu-desktop package that existed up to 12.04.1 is no longer available. So, the following preseed lines from the Ubuntu preseed example no longer apply: ################################################################################ ### Package selection ### ################################################################################ # Selected packages. tasksel tasksel/first multiselect ubuntu-desktop #tasksel tasksel/first multiselect lamp-server, print-server #tasksel tasksel/first multiselect kubuntu-desktop Given such a situation, is there something that I can specify in the pre-seed file to install the entire default desktop?

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• What are the tools used by modern desktop/"native" application developers? [closed]

  - by kunjaa

  Besides the usual editor and debugger, what do the modern desktop (windows and linux) application developers use for their development. I am more interested in profilers, code analyzers, memory analyzers, packaging tools, GUI frameworks, libraries and any other handy tools and secrets that you couldnt live without. For example, as a web application developer, I have my Firebug and its extensions, Wireshark, jQuery and its extensions, client side and server side mvc frameworks, selenium tests, jsfiddle etc. Edit : Ok let us constrain this by saying you are using C++

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• Forwarding RDP via a Linux machine using iptables: Not working

  - by Nimmy Lebby

  I have a Linux machine and a Windows machine behind a router that implements NAT (the diagram might be overkill, but was fun to make): I am forwarding RDP port (3389) on the router to the Linux machine because I want to audit RDP connections. For the Linux machine to forward RDP traffic, I wrote these iptables rules: iptables -t nat -A PREROUTING -p tcp --dport 3389 -j DNAT --to-destination win-box iptables -A FORWARD -p tcp --dport 3389 -j ACCEPT The port is listening on the Windows machine: C:\Users\nimmy>netstat -a Active Connections Proto Local Address Foreign Address State (..snip..) TCP 0.0.0.0:3389 WIN-BOX:0 LISTENING (..snip..) And the port is forwarding on the Linux machine: # tcpdump port 3389 tcpdump: verbose output suppressed, use -v or -vv for full protocol decode listening on eth0, link-type EN10MB (Ethernet), capture size 65535 bytes 01:33:11.451663 IP shieldsup.grc.com.56387 > linux-box.myapt.lan.ms-wbt-server: Flags [S], seq 94663035, win 8192, options [mss 1460], length 0 01:33:11.451846 IP shieldsup.grc.com.56387 > win-box.myapt.lan.ms-wbt-server: Flags [S], seq 94663035, win 8192, options [mss 1460], length 0 However, I am not getting any successful RDP connections from the outside. The port is not even responding: C:\Users\outside-nimmy>telnet example.com 3389 Connecting To example.com...Could not open connection to the host, on port 3389: Connect failed Any ideas? Update Per @Zhiqiang Ma, I looked at nf_conntrack proc file during a connection attempt and this is what I see (192.168.3.1 = linux-box, 192.168.3.5 = win-box): # cat /proc/net/nf_conntrack | grep 3389 ipv4 2 tcp 6 118 SYN_SENT src=4.79.142.206 dst=192.168.3.1 sport=43142 dport=3389 packets=6 bytes=264 [UNREPLIED] src=192.168.3.5 dst=4.79.142.206 sport=3389 dport=43142 packets=0 bytes=0 mark=0 secmark=0 zone=0 use=2 2nd update Got tcpdump on the router and it seems that win-box is sending an RST packet: 21:20:24.767792 IP shieldsup.grc.com.45349 > linux-box.myapt.lan.3389: S 19088743:19088743(0) win 8192 <mss 1460> 21:20:24.768038 IP shieldsup.grc.com.45349 > win-box.myapt.lan.3389: S 19088743:19088743(0) win 8192 <mss 1460> 21:20:24.770674 IP win-box.myapt.lan.3389 > shieldsup.grc.com.45349: R 721745706:721745706(0) ack 755785049 win 0 Why would Windows be doing this?

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• Prevent auto mounting Android sdcard under Linux Mint

  - by BullShark

  I recently obtained an older Android phone, so that I could test Android Apps on it. I've needed it because I have a Nexus 7 but not older Android versions, hardware, etc. to test on. I'm having a problem with it under Linux Mint with Cinnamon. When I plug the phone in, or remove and plug the sdcard from the phone back to it while the phone is plugged in, Linux automatically mounts the sdcard. This is a problem because once it is mounted under Linux, it dismounts from the phone running Android 2.3.5, and I can no longer test Android Apps I write that require the sdcard to be present, writable. I went to Menu System Tools System Settings System Details Removable Media, and it brings up this window. I have changed the settings to always "Ask what to do" on "Select how media should be handled". However, the sdcard still gets mounted and then I am asked how I want to open these files (media players, photo importers, file browser, etc.). If I click the checkbox for "Never prompt or start programs on media insertion", then the sdcard is mounted, and I am not asked how to open these files. Eject is just a noob word for Ubuntu users that means umount (unmount) like "Adminstrator" is another ubuntu noob word for the root user. And if I unmount the sdcard, the phone doesn't recognize it again until I take the sdcard out and plug it back in. The phone sees it for a brief moment until Linux Mint takes it over. There are 2 possible solutions and maybe more: 1) Prevent Linux from automounting sdcards some how 2) Tell Android not to allow the computer it is plugged into to take over the sdcard, HOW? Edit: I found out how to prevent the sdcard from being automatically mounted: Now it gets recognized by Linux: bullshark@beastlinux ~ $ dmesg | tail -n 25 [597212.218323] sd 21:0:0:0: [sde] Attached SCSI removable disk [597212.218639] sr 21:0:0:1: Attached scsi CD-ROM sr2 [597212.218910] sr 21:0:0:1: Attached scsi generic sg7 type 5 [597217.139373] sd 21:0:0:0: [sde] 3862528 512-byte logical blocks: (1.97 GB/1.84 GiB) [597217.140726] sd 21:0:0:0: [sde] No Caching mode page present [597217.140735] sd 21:0:0:0: [sde] Assuming drive cache: write through [597217.143595] sd 21:0:0:0: [sde] No Caching mode page present [597217.143602] sd 21:0:0:0: [sde] Assuming drive cache: write through [597217.152240] sde: sde1 [597389.751008] 4:2:1: cannot get freq at ep 0x84 [597390.238742] 4:2:1: cannot get freq at ep 0x84 [597624.903132] sde: detected capacity change from 1977614336 to 0 [597637.677763] sd 21:0:0:0: [sde] 3862528 512-byte logical blocks: (1.97 GB/1.84 GiB) [597637.679616] sd 21:0:0:0: [sde] No Caching mode page present [597637.679626] sd 21:0:0:0: [sde] Assuming drive cache: write through [597637.682508] sd 21:0:0:0: [sde] No Caching mode page present [597637.682515] sd 21:0:0:0: [sde] Assuming drive cache: write through [597637.692758] sde: sde1 [597661.857979] sde: detected capacity change from 1977614336 to 0 [597688.775455] sd 21:0:0:0: [sde] 3862528 512-byte logical blocks: (1.97 GB/1.84 GiB) [597688.776814] sd 21:0:0:0: [sde] No Caching mode page present [597688.776823] sd 21:0:0:0: [sde] Assuming drive cache: write through [597688.780055] sd 21:0:0:0: [sde] No Caching mode page present [597688.780062] sd 21:0:0:0: [sde] Assuming drive cache: write through [597688.788639] sde: sde1 bullshark@beastlinux ~ $ However, the phone still unmounts the sdcard upon being detected by Linux. Linux detects but does not mount, and a few seconds later: Edit #2 (Solution): I solved this one by changing the usb connection type (was usb mass storage) :

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• Google Desktop Search problems - unable to disable indexing and no index status page

  - by Howiecamp

  I've been running Google Desktop (I've used both the regular and Enterprise versions) without issues on my Windows 7 64-bit PC for a long time with no issues. I just paved my PC and reinstalled Google Desktop (regular edition). Initially, I want to use it only for the CTRL-CTRL launcher capability - I don't want it to do any indexing. So I unchecked all the items in the configuration dialog as well as excluded c:. Despite this, it is indexing all the content on my hard drive as well as Outlook email, etc. In my previous installations I had the same options set and they worked properly. The other problem I have is that when you right-click on the Google Desktop system tray icon, there used to be an option for "Index Status" which showed you the percentage complete the index creation process was, as well as an option to clear and rebuild the index. Those are no longer there. I uninstalled the regular edition and installed the Enterprise Edition, but same problems. Any ideas?

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