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  • Activity tracking usecase for login tracking.

    - by Mdillion
    Creating an activity tracking system for a social site. All user activiti from pooint of login til logoff are to be tracked. This means the first use case is the user's login. Every activity will have the same format so once I figure out how to track one activity then I can create chema for all activities. Currently for login I have steps like: Two solutions I have: Activity 1: User attempts to login Activity 2 A: User has successfully logged in Activity 2 B: User failed to login. Activity 2 B A: User failed to login due to invalid password Activity 2 B B: User failed to login due to locked account. OR Activty 1: User login - with result = Pass or Fail and if Fail reason = flag_id of reason. Accordingly I have to create the schema. For now I have it like this: activity_id object_id (fk) session_id (fk) user_id (fk) flag_id (fk) created_dt friend_id (fk) result (pass/fail) But ofcourse this a work in progress.

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  • Integrate Google Analytics Tracking Into IOS App

    - by user1781040
    I would like to Integrate Google Analytics Tracking into my IOS APP. I have integrated Google Analytics Library and Add It To my Application. cf. https://developers.google.com/analytics/devguides/collection/ios/v2/ into my code to tracking my view contact - (void)viewDidLoad { [super viewDidLoad]; // Do any additional setup after loading the view from its nib. self.trackPageView = @"Contact Screen"; // } A have this error "Property 'TrackPageView' not found on object of the type 'ContactViewController'" Please help me

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  • Email Tracking - By IP

    - by disasm
    I am trying to track an Email I received to see where it originated from (harmful scam Email). Here is the full header: Received-SPF: pass (domain of aol.com designates 205.188.109.203 as permitted sender) ZSwgeW91ciBpbmZvcm1hdGlvbiBoYXMgYmVlbiBhY2NlcHRlZCBhbmQgYXBw cm92ZWQgYnkgb3VyIFJlY3J1aXRpbmcgRGVwYXJ0bWVudC4gWU9VUiBGSVJT VCBBU1NJR05NRU5UIERFVEFJTFMuIFdlc3Rlcm4gVW5pb24gTW9uZXkgVHJh bnNmZXIgaGFkIHJlcG9ydHMgYWJvdXQgbGFwc2VzIGluIHRoZSBzZXJ2aWNl cyBvZiBzb21lIG9mIHRoZWlyIG91dGxldHMgYW5kIHNvbWUgbwEwAQEBAQN0 ZXh0L3BsYWluAwMwAgN0ZXh0L2h0bWwDAzIx X-YMailISG: HeDj35sWLDvNbQaO2B72kIm7hhiubE2qUysyBFo2m3GE4wsk FOs6uaYWwBVUBbL_ubGEs5Gitm1b86QFPuQYdS3g5s2f_uY3dyHhXh7DcBIB Ad4mJBzeRozs5.0s6vbqhsIEYlaKI4EDrsocJEbDbTUiUq2UyxZ7Ery8Iqow _sBVN0msHJvcI09KwmaXUteV_qCL7qFlj7WNSmdMM.wVUm3pyiWzw1VUZlyD nwoEzdEImQdwmJqoTM1YE8XU6BE8IkmUkh1Z8XkfLtHqmAsPi1_.Msbi8ubk QD71BcTABjb7ixELg5NfomsyZKVN.9G.TnuISlX5umByjS701ITyQ2PUYXai hoVCWg37bKWNR9MAWdogUK8PIV3MWPv5gdglNAKuPdS5Z7.01J39UGyH7R60 aIiIWdAsQ7_3VQBgIi9Seg2YM2j1U5g9QtdcJxBe0.1oigmj7G2sC9.YXNGX 3abQ1EcWVlJLuSuBbQ4Flpbe_Y3_ssz8nZIK2YjKy0U8WWe77vfnxdEBsknf w2OA_PAzHtuAAuxETnAOU_MeMIssgRAtihKC_26Au1LnKYCGPGADFBLaLNHF 30itI.kBvUjdvUfqV11dnGe50kFVzBGDMJFm8mXvb5WtIKq6qU1ZZmUroCew EgXjVZ.JKbux2KQmHh2zZbIJO3nOmLGkzuRczYiWCUNBDtmUZE6imuIQ4P6S RjusSbMITf2fIL_xe.qFCnW563sOdc4u.uXLDx.lq30740l8lWkkLX6KaDMF k9TY0VQKsMynqa4vXKpkTVNdukAcGd0p2i3newxY4q_9eZLn9czsJimfpKNW SX1bqjs0iCQHb4FTydf1Zpa2b.6lIhdjVlIM8tiWhfGhlUeM267T3njEM6nz 0vxyjparR_G_s0VnIVhSeLw2F5KpAL226w2yA.WBcqoG2ROSa7fK.0ZYwy36 Qcmk8C.HKj8Fng1qFLtEfaI4F66rCEJi7h1d6EK0Jk4a_TJnBBub1VQVoU.s SJ2ehs8aDjDqJw27_Ia4vYekKhIU8Oak0vYSmMXhZ5IvJfGfOHYVy4ebkoQf IDE3lSfex1nHZqcMqq0agPOZUOdznSIGJVx4T8m6MGwrEouvL.grhT6KUJQ5 g8UX6DVTgj.8lHuTyOzj3A3NRwDFs2JqicprOMJRS4UWYX8eQ1y4j.4ora36 LnWYm7k1n6X0lDBW5ZdZlsLy7.0al0G1uCIAZwBNo7FnHr6q2mQNwgFaPkNO FOiykqFHu0khLO_cZw87MpDslZO_3lFbJGlnchSs81hkESSQsldUxqdNkIV. yWsS58p1uuwVNksp4NB.QW41wfBtY5FU.Q80g8KiOZIz0daou3GlzoahcHoQ GPgSa86GKtSo.ew2xEUKk6c.ffAT9RjqNh5fzyhBdzEYURxJBYgMlL5DQp2G yYIGhlIS5h9JzPFVkk2XhBoY2NgEAAfJfAfqKoMNNKIW.bEwbgNa9xtSzHNg YdmDfOSkYkAGZDqwa.uONguq5.jqtnWDnx3GDyuoVg-- X-Originating-IP: [205.188.109.203] Authentication-Results: mta1343.mail.bf1.yahoo.com from=aol.com; domainkeys=neutral (no sig); from=mx.aol.com; dkim=pass (ok) Received: from 127.0.0.1 (EHLO omr-d06.mx.aol.com) (205.188.109.203) by mta1343.mail.bf1.yahoo.com with SMTP; Fri, 18 Oct 2013 10:11:15 -0700 Received: from mtaomg-da05.r1000.mx.aol.com (mtaomg-da05.r1000.mx.aol.com [172.29.51.141]) by omr-d06.mx.aol.com (Outbound Mail Relay) with ESMTP id ACFAD7012DFB4 for <.confidential.; Fri, 18 Oct 2013 13:11:15 -0400 (EDT) Received: from core-mfb002c.r1000.mail.aol.com (core-mfb002.r1000.mail.aol.com [172.29.47.199]) by mtaomg-da05.r1000.mx.aol.com (OMAG/Core Interface) with ESMTP id 2ADB6E000089 for <.confidential.; Fri, 18 Oct 2013 13:11:15 -0400 (EDT) References: <[email protected] <[email protected] <[email protected] To: .confidential. Subject:.confidential. In-Reply-To: <[email protected] X-MB-Message-Source: WebUI MIME-Version: 1.0 From: .confidential. X-MB-Message-Type: User Content-Type: multipart/alternative; boundary="--------MB_8D09A3C2FD3105D_1338_33A66_webmail-d257.sysops.aol.com" X-Mailer: AOL Webmail 38109-STANDARD Received: from 66.199.226.81 by webmail-d257.sysops.aol.com (205.188.17.42) with HTTP (WebMailUI); Fri, 18 Oct 2013 13:11:15 -0400 Message-Id: <[email protected] X-Originating-IP: [66.199.226.81] Date: Fri, 18 Oct 2013 13:11:15 -0400 (EDT) x-aol-global-disposition: G DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=mx.aol.com; s=20121107; t=1382116275; bh=9TXLF90L8beaMnjNzoKDwcv3Eq06jiZGN40YTBw2YOI=; h=From:To:Subject:Message-Id:Date:MIME-Version:Content-Type; b=xHVjoH5AccrOpPZoZZW+b41uJ7nzHDrryGsO6WzvtBOFGWX3xJMO3RB1ILFlJAsF6 P9olk8Gz6LDydX9SOZ4w/yPI8y8eU6z1AauwOPxw9F1lu82goIGwK3jIcvOv72koB5 Izq9By7L6PESEmmJ5nFc4ko9vH2CBMcJKPV95HTg= x-aol-sid: 3039ac1d338d52616bb37d53 Content-Length: 26445 The Email was from the aol domain, so I understand the IP of aol. My question is, looking at 66.199.226.81 , would it be safe to say that the Email originated from "Access Integrated Technologies"? Thanks for any help!

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  • Work Time Start / Stop Tracking Software

    - by Shaharyar
    Is there a software that allows you to keep track of someones working time digitally? We are growing to an extent where we work remotely and we would like to have fixed working times. All it should do is kind of register when someone starts working (i.e. someone needs to login somewhere or set a flag.. really it could be anything) Do you have any ideas?

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  • Time tracking tool for monitoring application usage

    - by wizlog
    I want to know how I'm really using my computer, and where the time goes (eg. I have an English paper due, and I intend on getting it done, its 2:30 PM... no wait, its 8:30 PM...). What software can tell me- a. what programs I use, and when b. within programs like Google Chrome or Firefox, which tabs do I spend the most time on. (So I know if I'm spending the time playing a game, or watching a movie on Hulu...)

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  • Tracking SQL Server 2008 Timeout Errors

    - by SDReyes
    we got some connections timeouts running a stored procedure in a SQL Server 2008 instance. after a while, the DB started to work as usual, and there weren't any additional timeout errors. So I'm trying to get additional info about the error. Does SQL server 2008 have any kind of error log that I can look into? Do exist any auditing/logging features that I can activate to trace the error (if it happens again)?

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  • Can Office Project Server 2010 handle issue tracking?

    - by JL
    I have a scenario where I want to be able to allow customers to login to a customer facing portal on the web, and log issues / bugs. Internal team members should then be notified via email and the issue should be logged in Project Server. The ticket status should be Open, until either resolved or close, where the customer will be notified via email. Is this possible to do using Microsoft Project Server 2010? The question could also be can customers submit bugs to office 2010 projects via a custom web form of some kind, and can project handle the back-end gracefully.

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  • Time tracking similar to Paymo Plus on Debian

    - by aditya menon
    PaymoPlus is free (closed source but no fees) PaymoPlus sits in my System Tray all day, and records every window/tab I open I would like to know if a similar app exists for Debian. Paymo for Windows/Mac has the additional sweet feature of being able to drag and drop working windows/tabs and the time spent into the tasks, but one can live without this. I would at least need to know which tasks got how much time in a 'sum total' calculation so I can enter that time into my Paymo reporting. Any ideas? Paymo does have a desktop widget for Linux but it is a dumb (non-sentient) manual time entry tool, not like Paymo Plus automatically recording everything being done.

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  • Web Site Monitoring/Tracking Freeware

    - by jsmith
    I need to be able to track Web Sites visited on a computer and send them to an email address on a daily basis. Keylogger software seems like too much, I want something lightweight that simply monitors websites visited and forwards them on. I was hoping for freeware, but if it's cheap/simple and easy to use I'm willing to pay. I know similar questions have been asked about website traffic monitoring, but it's not quite the same thing, and I can't seem to find an answer to this question anywhere. Thank you ahead of time.

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  • How mail tracking works?

    - by abc
    whoreadme is the web site that helps to track mail reader's location as well as it acknowledges when reader opens mail. What is the concept of detection behind this?

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  • How to use TFS as a query tracking system?

    - by deostroll
    We already use tfs for managing defects in code etc, etc. We additionally need a way to "understand the domain & requirements of the products". Normally, without tfs we exchange emails with the consultants and have the questions/queries answered. If it is a feature implementation we sometimes "find" conflicts in the implementation itself. And when that happens the userstory is modified and the enhancement/bug as per that is raised in TFS. Sometimes it is critical we come back to decisions we made or questions we wanted answers to. Hence we need to be able to track how that "requirement idea" or that "query in concern" evolved. Hence how is it that we can use TFS to track all of this? Do we raise an "issue" item for this? Or do we raise a "bug" item? The main things we'd ideally look in a query tracking system are as follows: Area: Can be a module, submodule, domain. Sometimes this may be "General" - to address domain related stuff, or, event more granular to address modules, sub-modules. Take the case for the latter, if we were tracking this in excel sheets, we'd just write module1,submodule2; i.e. in a comma separated fashion. The things I would like here is to be able search for all queries relating to submodule2 sometime in the future. Responses: This is a record of conversations between the consultant and any other stakeholder. For a simple case, it would just be paragraphs. Each para would start with a name and date enclosed in brackets and the response following that...each para would be like a thread - much like a forum thread Action taken: We'd want to know how the query was closed, what was the input given, what were the changes that took place because of that, etc etc. These are fields I think I would need in such a system apart from some obvious ones like status, address to, resovled by, etc. I am open for any other fields which are sort of important. To summarise my question: how can we manage "queries" in the system? Where should we ideally store data pertaining to those three fields I have mentioned above (for e.g. is it wise to store responses in the history tag assuming we are opening a bug for the query)?

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  • Should the entity framework + self tracking entities be saving me time

    - by sipwiz
    I've been using the entity framework in combination with the self tracking entity code generation templates for my latest silverlight to WCF application. It's the first time I've used the entity framework in a real project and my hope was that I would save myself a lot of time and effort by being able to automatically update the whole data access layer of my project when my database schema changed. Happily I've found that to be the case, updating my database schema by adding a new table, changing column names, adding new columns etc. etc. can be propagated to my business object classes by using the update from database option on the entity framework model. Where I'm hurting is the CRUD operations within my WCF service in response to actions on my Silverlight client. I use the same self tracking entity framework business objects in my Silverlight app but I find I'm continually having to fight against problems such as foreign key associations not being handled correctly when updating an object or the change tracker getting confused about the state of an object at the Silverlight end and the data access operation within the WCF layer throwing a wobbly. It's got to a point where I have now spent more time dealing with this quirks than I have on my previous project where I used Linq-to-SQL as the starting point for rolling my own business objects. Is it just me being hopeless or is the self tracking entities approach something that should be avoided until it's more mature?

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  • What level/format of access should be given to a client to the issue tracking system?

    - by dukeofgaming
    So, I used to think that it would be a good idea to give the customer access to the issue tracking system, but now I've seen that it creates less than ideal situations, like: Customer judging progress solely on ticket count Developers denied to add issues to avoid customer thinking that there is less progress Customer appointing people on their side to add issues who don't always do a good job (lots of duplicate issues, insufficient information to reproduce, and other things that distract people from doing their real job) However, I think customers should have access to some indicators or proof that there is progress being done, as well as a right to report bugs. So, what would be the ideal solution to this situation?, specially, getting out of or improving the first situation described?

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  • What is a good time/task tracking software to use when consulting?

    - by NeoModulus
    I am looking for time tracking software to use as an individual consulting on multiple projects at once. The projects I work on are billable to different clients. Some clients are billed on an hourly basis while others are billed on a project basis. I also track personal projects that may never produce income. I need to be able to track the time down to the individual task level. I am looking for software that is easy to use, cost effective, easy to invoice out of and has data mining reports.

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  • EF4, self tracking, repository pattern, SQL Server 2008 AND SQL Server Compact

    - by Darren
    Hi, I am creating a project using Entity Frameworks 4 and self tracking entities. I want to be able to either get the data from a sql server 2008 database or from sql server compact database (with the switch being in the config file). I am using the repository pattern and I will have the self tracking entities sitting in a separate assembly. Do I need two edmx files? If so, how do I generate only one set of STE's in the separate assembly? Also do I need to generate two context classes as well? I am unsure of the plumbing for all this. Can anyone help? Darren I forgot to add that the two databases will be identical and that the compact version is for offline usage.

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  • What data to send when tracking clicks with Google Analytics events (and how)?

    - by user359650
    When tracking clicks on links, there are 3 items I'm interested in: link location in the page by grabbing the id of the closest parent: to see influence of location on click-through link text: to see influence of text on click-through link href attribute value: to see where people go when leaving my website The problem when using Google Analytics to track those clicks is that events only have 3 available text fields, one of which being the category, which if you use to store one of the above items will create a mess in your Event reporting because you will have as many categories as item values. Therefore if you assign a predefined value to the category (e.g. clicks), then you're left with only 2 event fields (action, label) to store 3 items (location, text, href). That in itself isn't the end of the world because you can concatenate 2 items into 1 event field, then use the reporting or the API to filter things out. Accordingly what I plan on doing is this: category: clicks action: {location_on_page} ¦ {text} label: {href} where {__} are variable values related to the clicked links With this I can easily create some reports directly via the GUI: downloads: include only events where label ends with .pdf click outs to particular domains: include only events where label contains domain And for more complex tasks I need to export the data (or use the API): influence of location on clicks: for each location in the design, count number of events that have that location in the action, then corroborate with pageviews of the corresponding pages. Whilst this looks good I'm wondering if there is a better approach, hence the following questions: Q1: Can you foresee any particular issues with this particular setup (e.g. things I won't be able to report on)? Q2: Can you think of other data that would be interesting to include in the event?

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  • Tracking finger move in order to rotate a triangle : tracking is not perfect

    - by Laurent BERNABE
    I've written a custom view, with the OpenGL_1 technology, in order to let user rotate a red triangle just by dragging it along x axis. (Will give a rotation around Y axis). It works, but there is a bit of latency when dragging from one direction to the other (without releasing the mouse/finger). So it seems that my code is not yet "goal perfect". (I am convinced that no code is perfect in itself). I thought of using a quaternion, but maybe it won't be so usefull : must I really use a Quaternion (or a kind of Matrix) ? I've designed application for Android 4.0.3, but it could fit into Android api 3 (Android 1.5) as well (at least, I think it could). So here is my main layout : activity_main.xml <?xml version="1.0" encoding="utf-8"?> <LinearLayout xmlns:android="http://schemas.android.com/apk/res/android" android:layout_width="match_parent" android:layout_height="match_parent" android:orientation="vertical" > <com.laurent_bernabe.android.triangletournant3d.MyOpenGLView android:layout_width="match_parent" android:layout_height="match_parent" /> </LinearLayout> Here is my main activity : MainActivity.java package com.laurent_bernabe.android.triangletournant3d; import android.app.Activity; import android.os.Bundle; import android.support.v4.app.NavUtils; import android.view.Menu; import android.view.MenuItem; public class MainActivity extends Activity { @Override public void onCreate(Bundle savedInstanceState) { super.onCreate(savedInstanceState); setContentView(R.layout.activity_main); } @Override public boolean onCreateOptionsMenu(Menu menu) { getMenuInflater().inflate(R.menu.activity_main, menu); return true; } @Override public boolean onOptionsItemSelected(MenuItem item) { switch (item.getItemId()) { case android.R.id.home: NavUtils.navigateUpFromSameTask(this); return true; } return super.onOptionsItemSelected(item); } } And finally, my OpenGL view MyOpenGLView.java package com.laurent_bernabe.android.triangletournant3d; import java.nio.ByteBuffer; import java.nio.ByteOrder; import java.nio.FloatBuffer; import javax.microedition.khronos.egl.EGLConfig; import javax.microedition.khronos.opengles.GL10; import android.content.Context; import android.graphics.Point; import android.opengl.GLSurfaceView; import android.opengl.GLSurfaceView.Renderer; import android.opengl.GLU; import android.util.AttributeSet; import android.view.MotionEvent; public class MyOpenGLView extends GLSurfaceView implements Renderer { public MyOpenGLView(Context context, AttributeSet attrs) { super(context, attrs); setRenderer(this); } public MyOpenGLView(Context context) { this(context, null); } @Override public boolean onTouchEvent(MotionEvent event) { int actionMasked = event.getActionMasked(); switch(actionMasked){ case MotionEvent.ACTION_DOWN: savedClickLocation = new Point((int) event.getX(), (int) event.getY()); break; case MotionEvent.ACTION_UP: savedClickLocation = null; break; case MotionEvent.ACTION_MOVE: Point newClickLocation = new Point((int) event.getX(), (int) event.getY()); int dx = newClickLocation.x - savedClickLocation.x; angle += Math.toRadians(dx); break; } return true; } @Override public void onDrawFrame(GL10 gl) { gl.glClear(GL10.GL_COLOR_BUFFER_BIT | GL10.GL_DEPTH_BUFFER_BIT); gl.glLoadIdentity(); GLU.gluLookAt(gl, 0f, 0f, 5f, 0f, 0f, 0f, 0f, 1f, 0f ); gl.glRotatef(angle, 0f, 1f, 0f); gl.glColor4f(1f, 0f, 0f, 0f); gl.glVertexPointer(2, GL10.GL_FLOAT, 0, triangleCoordsBuff); gl.glDrawArrays(GL10.GL_TRIANGLES, 0, 3); } @Override public void onSurfaceChanged(GL10 gl, int width, int height) { gl.glViewport(0, 0, width, height); gl.glMatrixMode(GL10.GL_PROJECTION); gl.glLoadIdentity(); GLU.gluPerspective(gl, 60f, (float) width / height, 0.1f, 10f); gl.glMatrixMode(GL10.GL_MODELVIEW); } @Override public void onSurfaceCreated(GL10 gl, EGLConfig config) { gl.glEnable(GL10.GL_DEPTH_TEST); gl.glClearDepthf(1.0f); gl.glEnableClientState(GL10.GL_VERTEX_ARRAY); buildTriangleCoordsBuffer(); } private void buildTriangleCoordsBuffer() { ByteBuffer buffer = ByteBuffer.allocateDirect(4*triangleCoords.length); buffer.order(ByteOrder.nativeOrder()); triangleCoordsBuff = buffer.asFloatBuffer(); triangleCoordsBuff.put(triangleCoords); triangleCoordsBuff.rewind(); } private float [] triangleCoords = {-1f, -1f, +1f, -1f, +1f, +1f}; private FloatBuffer triangleCoordsBuff; private float angle = 0f; private Point savedClickLocation; } I don't think I really have to give you my manifest file. But I can if you think it is necessary. I've just tested on Emulator, not on real device. So, how can improve the reactivity ? Thanks in advance.

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  • Anyone heard of 'tank tracking'?

    - by Heather Walters
    Someone I know told me about some seriously cutting edge blackhat SEO that he called 'tank tracking'. He said that it is some sort of code (he believes written in Python) that 'sits' around the outside perimeter of your visible webpage and listens for an incoming search spider. when a spider enters the page, it traps it in this weird wormhole, making it loop through, I don't know, certain keywords or something.... the result is that a SE like google would consequently give the page a full 100 rating (this person told me Google bestows some sort of scoring app once you've passed a certain number of their exams). A quick google search on 'tank tracking seo', 'tank tracking blackhat seo' and 'tank tracking google' yielded zero results. Let me backtrack a bit and say that I am not interested in utilizing blackhat techniques. I'm just astonished that something like this might be out in the world. Anyone heard of this?

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  • Do Not Track Plus Stops Web Sites from Tracking You

    - by Jason Fitzpatrick
    Do Not Track Plus is a Firefox extension that combines the do-non’t-track header with protection lists for comprehensive tracking avoidance while surfing the web. Unlike all-or-nothing no tracking flags, the Do Not Track Plus extension for Firefox allows you to set white and black lists for websites you would prefer to be tracked or not tracked by. You may, for example, want a shopping site you get benefits from or a news site that gives you customized articles to be allowed to track you. The tool also preserves anti-tracking cookies even when you wipe the rest of the cookies in your browser’s cache; effectively stopping you from accidentally rescinding your opt out cookies from anti-tracking sites. Do Not Track Plus [Abine via Wired] How to Enable Google Chrome’s Secret Gold IconHTG Explains: What’s the Difference Between the Windows 7 HomeGroups and XP-style Networking?Internet Explorer 9 Released: Here’s What You Need To Know

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  • Your Feedback on Oracle Asset Tracking

    - by LuciaC-Oracle
    Oracle Asset Tracking Development strives to improve customer satisfaction with our Oracle Asset Tracking product.  In this context, they are very interested in getting your feedback about the Oracle Asset Tracking module. Recently, we have seen more and more customers using OAT and we would like to know for example: Have you have encountered any product gaps that need to be addressed? Are there business flows that do not suit your requirements? What new features you want to see in the product? Please share your feedback with us and we will discuss it with Oracle Asset Tracking Development and Product teams to improve the product. To share your feedback either post to the dedicated thread in the MOS Install Base Community here OR add a comment to this blog post (note that the blog comment you enter won't immediately be visible in the blog).

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  • What are some good hosted issue tracking systems for non-developers?

    - by Knox
    This question is similar to Good Open Source issue tracking systems for non-developers but in our case, we would prefer a hosted solution. The users are end-users, on the low end of computer literate, non developers. We have around 5 support people and 50 or so end users. We are interested in simple issue tracking, like a printer being down, as opposed to project or bug tracking. Email integration is desired.

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