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• The Path to Best-In-Class Service Business Performance

  - by Charles Knapp

  What would it matter to offer your customers best-in-class service and support experiences? According to a new study, best-in-class companies enjoy margins that are nearly double the average, retain almost all of their customers each year, deliver annual revenue growth that is six greater than average, and realize cost decreases rather than increases! What does it take to become best in class? Some of the keys are: Engage customers effectively and consistently across all channels Focus on mobility to improve reactive service performance Continue to transition from primarily reactive to proactive and predictive service performance Build the support structure for new services and service contracts Construct an engaged service delivery team Join the Aberdeen Group, Oracle, Infosys, and Hyundai Capital as we highlight the key stages in the service transformation journey and reveal how Best-in-Class organizations are equipping themselves to thrive in this new era of service. Please join us for "Service Excellence and the Path to Business Transformation" -- this Thursday, October 25, 8:00 AM PDT | 11:00 AM EDT | 3:00 PM GMT | 4:00 PM BST.

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• Silverlight 4 + RIA Services - Ready for Business: Validating Data

    To continue our series lets look at data validation our business applications. Updating data is great, but when you enable data update you often need to check the data to ensure it is valid.  RIA Services as clean, prescriptive pattern for handling this.   First lets look at what you get for free.  The value for any field entered has to be valid for the range of that data type.  For example, you never need to write code to ensure someone didnt type is forty-two into...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Silverlight 4 + RIA Services - Ready for Business: Validating Data

    To continue our series lets look at data validation our business applications. Updating data is great, but when you enable data update you often need to check the data to ensure it is valid.  RIA Services as clean, prescriptive pattern for handling this.   First lets look at what you get for free.  The value for any field entered has to be valid for the range of that data type.  For example, you never need to write code to ensure someone didnt type is forty-two into...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Subversive Connector Discovery error

  - by Zac

  Trying to install Subversive for the first time. Successfully installed Subversive "Team Provider" via the Available Sites dialog in Help Install New Software. Added a site that points to the Helios Update Site. Restarted Eclipse and tried to open the SVN Repository Browser and it automatically launched a Subversive Connector Discovery dialog, presenting me with 6 or 7 connectors to choose from. I've tried every single one, and they all fail, stating that an "error occured" and that I need to check the "error log" (Eclipse error log?) for details. I then exited the dialog and noticed that I can now view all the SVN-related perspective panes. (1) Was it alright for me to cancel that Connector Discovery process, or will I need that to create/edit repositories locally? If I need it, what was going wrong and does anyone have any ideas for how to get it working? (2) I'm trying to undertand the SVN Repositories feature for creating a new repository. How do I point it to my local SVN server instance? The default is to query me for a URL that I assume I would point to one of those "publicly available" repos.... which I don't want! Thanks for any and all help here!

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• How to understand the LSI HBA connector specs?

  - by Sandra

  When reading the specifications for the LSi SAS 9206-16e HBA, it says Storage Connectivity; Data Transfer Rates * 16 ports; 6Gb/s SAS 2.1 compliant SAS Bandwidth * Half Duplex 2400MB/s, x4, 6Gb/s SAS lanes Port Configurations * 16 ea, x1 ports (individual drives) * 4 ea, x4 wide ports * 2ea, x8 wide ports Connectors * Four (x4) mini-SAS HD external connectors (SFF8644) So there are 4 physical connectors. Question What is the bandwidth for each of the connectors? I would be temped to say 6Gb/s * 4, but then it mentions the "Port Configurations" and 2ea, 4ea, 16ea, which I don't understand what is. Does this mean, that the 4 physical connectors are not identical?

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• Is there a Hotmail Adapter for Outlook 2011 on Mac?

  - by Andrew

  Ironically, the ONLY email account I have that does not run on the new Outlook 2011 for Mac is my MSN account....totally mad but true...I have to run it in Mac Mail which autoconfigures the account no problem whereas Outlook 2011 does not and there seems to be no connector unless you are running a PC! Does anyone know if there is HOTMAIL/MSN connector for Outlook 2011 available anywhere or is there a way around it?

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• Why do I get sparks from my usb connector when connecting it to my Mac

  - by david.sykes

  I have an external hard drive with its own power. When I touch the usb cable against the case of my Mac I get little sparks. I have tried it on a PC but don't seem to get the same sparks Why might this be?

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• Windows 7 Bootcamp to see data doubler SATA SSD in Optical Bay Connector

  - by bumble_bee_tuna

  Hi I purchased a OWC data doubler http://eshop.macsales.com/item/OWC/DDAMBS0GB/ ... Long story short it lets you add a second HD to your macbook pro in place of the cd/dvd drive (which is useless anyway, impossible to get stuff out when stuck). My current setup is 600gb intel SSD bootdrive 100gb partition for OSX / 500gb for Windows 7 Prof from Bootcamp (use 99 % of time). My desire is to have a second 300gb SSD to run disk intensive VM's off of. So I added a second 300gb intel SSD (again, NO desire to boot off of) on the sata optical port. I can see the drive no problem if I boot in to OSX, however, can't see it in disk management on Win7 ??? Any ideas similar experience ... Funny thing is I can see it in "Device Manager Disk Drivers" but not Disk Management ??? Also no I don't want to use Fusion/Parallels this is a waste of resources for me.

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• Windows Small Business System 2003. SQL timeout in Server Performance Report

  - by tetranz

  I'm the volunteer IT admin at a small school. We have SBS 2003 with about ten desktops. The server performance report is emailed to me daily. It is setup with a wizard in the Monitoring and Performance part of the "Server Management" console. It often fails with a "The page cannot be displayed" error. The event log shows Event Type: Error Event Source: ServerStatusReports Event Category: None Event ID: 1 Date: 1/16/2011 Time: 6:03:14 AM User: N/A Computer: ALPHA Description: Server Status Report: URL: http://localhost/monitoring/perf.aspx?reportMode=1&allHours=1 Error Message: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. Stack Trace: at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, TdsParserState state) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, TdsParserState state) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning() at System.Data.SqlClient.TdsParser.ReadNetlib(Int32 bytesExpected) [plus lots more stack trace] This has been happening for years :) I've never really solved it. It seems to be related to WSUS. When it happens, I run the Update Services "Server Cleanup Wizard". That takes a long time to run. If I haven't run it for a while it can take 10 hours. I also run the WsusDBMaintenance.sql script (from TechNet I think) which reindexes the database etc. Those two things seem to get it working again for a while. Recently the "while" has become a couple of weeks. My searching online has revealed lots of people having this problem but no real solution. Does anyone have any good ideas about this? I have to wonder if something in the WSUS SQL schema is not indexed properly. The time that the server cleanup wizard takes seems ridiculous. Thanks

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• Exchange 2007 issue internet receive connector

  - by user223779

  I have issue with yahoo.co.uk if I send a mail from within the yahoo webconsole the mail arrives in my inbox on the exchange server If I send mail from Iphone configure to send via mail box configure with yahoo setting mail is dropped. It is not the phone I can send perfectly fine to other exchange 2007 servers same service pack etc. if you look at the smtprec log below. this message sent from the phone you can see stops after 354 Start mail input; end with . ,<,EHLO nm26-vm7.bullet.mail.ir2.yahoo.com, ,,250-mail.marcocm.com Hello [212.82.97.49], ,,250-SIZE 10485760, ,,250-PIPELINING, ,,250-DSN, ,,250-ENHANCEDSTATUSCODES, ,,250-AUTH, ,,250-8BITMIME, ,,250-BINARYMIME, ,,250 CHUNKING, ,<,MAIL FROM:, ,*,08D13F3CADECA060;2014-06-04T11:26:50.898Z;1,receiving message ,,250 2.1.0 Sender OK, ,<,RCPT TO:, ,,250 2.1.5 Recipient OK, ,<,DATA, ,,354 Start mail input; end with ., ,+,, This is the message hitting the same server sent from yahoo webmail. ,"220 mail.marcocm.com Microsoft ESMTP MAIL Service ready at Wed, 4 Jun 2014 12:29:26 +0100", ,<,EHLO nm4-vm6.bullet.mail.ir2.yahoo.com, ,,250-mail.xxx.com Hello [212.82.96.104], ,,250-SIZE 10485760, ,,250-PIPELINING, ,,250-DSN, ,,250-ENHANCEDSTATUSCODES, ,,250-AUTH, ,,250-8BITMIME, ,,250-BINARYMIME, ,,250 CHUNKING, ,<,MAIL FROM:, ,*,08D13F3CADECA06B;2014-06-04T11:29:26.237Z;1,receiving message ,,250 2.1.0 Sender OK, ,<,RCPT TO:, ,,250 2.1.5 Recipient OK, ,<,DATA, ,,354 Start mail input; end with ., 2,,250 2.6.0 <[email protected] Queued mail for delivery, <,QUIT, ,,221 2.0.0 Service closing transmission channel, ,-,,Local ,+,, Any Thoughts how to fix this issue much appreciated.

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• The Scoop: Oracle E-Business Suite Support on 64-bit Linux

  - by Terri Noyes

  This article addresses frequently asked questions about Oracle E-Business Suite (EBS) 64-bit Linux support.Q:  Which 64-bit Linux OSs are supported for EBS? A: Beginning with Release 12, we support the following 64-bit operating systems for both application and database tiers on x86-64 servers:Oracle Enterprise Linux Red Hat Enterprise Linux SUSE Linux Enterprise Server For EBS Release 11i (and again in Release 12), when the application tier is installed on a certified platform, additional platforms (including the above) may be used for a 64-bit database tier on x86-64 servers. This is an example of a mixed platform architecture (Release 12), or a Split Configuration (Release 11i). Q:  I understand that the EBS application tier code is 32-bit, even for the 64-bit Linux OS -- is this the case?A: It is true that the majority of executables provided as part of our release media on the application tier are 32-bit (as are the Fusion Middleware libraries and objects they depend on).  However, the 'Planning' products have large memory requirements and therefore are 64-bit compiled to take advantage of the larger memory space afforded by the 64-bit OS'es.

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• Inheritance versus Composition in a business application

  - by ProfK

  I have a training management and tracking system, with a high level structure as follows: We have a Role1, e.g. Manager, Shift-boss, miner, etc. and a Candidate, training for that Role. The role has a list of courses and their subjects the candidate needs to complete to qualify for the role. Candidate has a TrainingHistory attribute, containing the courses and subjects they have completed, their results, and the date completed. Now I see it as a TrainingHistoryCourse is-a Course, extended to add DateCompleted etc. but something is nagging at me to rather use something like a TrainingHistoryRecord that has-a Course. How can I further analyse this to determine which pattern to use? Then, a Role has a list of RoleTask definitions that the Candidate must be observed practising, and a Candidate has a history of RoleTaskObservation objects recording their performance at these tasks. This is very similar to the course/subject requirement and history pattern for the candidate, except for one less hierarchical level, but, a RoleTaskObservation clearly does not have an is-a relationship with RoleTask, unless I block my nose and rather use ObservedRoleTask. I would prefer to use the same pattern for both subject/course and task/observation structures, but I think that would force me to adopt a composition pattern for TrainingHistoryCourse. What is the wisdom here? Always inherit where possible and validated by a solid is-a association, or always favour composition wherever possible? 1 Client specified this to be called JobTitle, but he isn't writing the app, and a JobTitle is only one attribute of a Role. Authorization roles are handled by the DevExpress framework and its customization hooks, so there would be very little little confusion between a business Role in my domain objects and an authorization role in lower level, framework code.

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• UPK and the Oracle Unified Method can be used to deploy Oracle-Based Business Solutions

  - by Emily Chorba

  Originally developed to support Oracle's acquisition strategy, the Oracle Unified Method (OUM) defines a common implementation language across all of Oracle's products and technologies. OUM is a flexible, scalable, and evolving body of knowledge that combines existing best practices and field experience with an industry standard framework that includes the latest thinking around agile implementation and cloud computing.    Strong, proven methods are essential to ensuring successful enterprise IT projects both within Oracle and for our customers and partners. OUM provides a collection of repeatable processes that are the basis for agile implementations of Oracle enterprise business solutions. OUM also provides a structure for tracking progress and managing cost and risks. OUM is applicable to any size or type of IT project. While OUM is a plan-based method—including overview material, task and artifact descriptions, and templates—the method is intended to be tailored to support the appropriate level of ceremony (or agility) required for each project. Guidance is provided for identifying the minimum subset of tasks, tailoring the approach, executing iterative and incremental planning, and applying agile techniques, including support for managing projects using Scrum. Supplemental guidance provides specific support for Oracle products, such as UPK. OUM is available to Oracle employees, partners, and customers. Internal Use at Oracle: Employees can download OUM from MyDesktop. OUM Partner Program: OUM is available free of charge to Oracle PartnerNetwork (OPN) Diamond, Platinum, and Gold partners as a benefit of membership. These partners may download OUM from the Oracle Unified Method Knowledge Zone on OPN. OUM Customer Program: The OUM Customer Program allows customers to obtain copies of the method for their internal use by contracting with Oracle for a services engagement of two weeks or longer. Customers who have a signed contract with Oracle and meet the engagement qualification criteria as published on Customer tab of the OUM Website, are permitted to download the current release of OUM for their perpetual use. They may obtain subsequent releases published during a renewable, three-year access period To learn more about OUM, visit OUM Blog OUM on LinkedIn OUM on Twitter Emily Chorba, Principle Product Manager, Oracle User Productivity Kit

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• Organizing Business and Presentation entities

  - by simoneL

  Background I am developing a WPF project. This is the basic structure: User Interface (WPF Project); Interfaces (class library, contains all the interfaces and the entities used by the application; Modules (every module contains the logic of a specific argument, e.g. File Management, and can eventually contains Wpf User Controls). In the WPF Controls, to facilitate the binding operations I have created a BaseViewModel class which contains a Raise method that automates the binding mechanism (for further details, I used a technique similar to that one described in this article). The problem Understand which is the best way to separate Presentation form from the Business form in the entities classes. The case In the Interfaces project I have, for instance, the class User public class User { public virtual string Name { get; set; } // Other properties } In one of the modules I need to use the User class and to bind its properties to the User Interface controls. To do so I have to use a custom implementation of the get and set keywords. At first point, I thought to create a class in the Module called, for instance, ClientUser and override the properties that I need: public class ClientUser : User { private string name; public override string Name { get { return name; } set { Raise(out name, value); } } // Other properties } The problem is the Raise method, which is declared in the BaseViewModel class, but due to C# single inheritance constraint, I can't inherit from both classes. Which is the right way to implement this architecture?

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• Business Analyst role in development process

  - by Ryan

  I work as a business analyst and I currently oversee much of the development efforts of an internal project. I'm responsible for the requirements, specs, and overall testing. I work closely with the developers (onshore and offshore). The offshore team produces all of the reports. Version 1.0 had a 9 month development cycle and I had about 4-5 months to test all the reports. There was the usual back and forth to get the implementation right. Version 2.0 had a much shorter development cycle (3 months). I received the first version of the reports about 3 weeks ago and noticed a lot of things wrong with it. Many of the requirements were wrong and the performance of the queries was horrendous at 5x - 6x longer than it should have been. The onshore lead developer was out and did not supervise the offshore development team in generating the reports. Without consulting management, I took a look at the SQL in the reports and was able to improve performance greatly (by a factor of 6x) which is acceptable for this version. I sent the updated queries as guidelines to the offshore team and told them they should look at doing X instead of Y to improve performance and also to fix some specific logic issues. I then spoke to my managers about this because it doesn't feel right that I was developing SQL queries, but given our time crunch I saw no other way. We were able to fix the issue quite fast which I'm happy with. Current situation: the onshore managers aren't too pleased that the offshore team did not code for performance. I know there are some things I could have done better throughout this process and I do not in any way consider myself a programmer. My question is, if an offshore team that works apart from the onshore project resources fails to deliver an acceptable release, is it appropriate to clean up their work to meet a deadline? What kind of problems could this create in the future?

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• Business Forecast: Cloudy with a Chance to Gain

  - by Oracle OpenWorld Blog Team

  Join us at Oracle OpenWorld to learn how Oracle’s cloud solutions are transforming how customers do business.  Whether you’re interested in public, private or managed clouds, Oracle has a cloud session for you.  The Oracle Cloud Computing track offers an in-depth look at Oracle’s comprehensive cloud offerings, with featured keynotes by Oracle executives Larry Ellison and Thomas Kurian, eight general sessions, and more than 300 sessions and demos. Catch these must-see sessions: Keynotes Hardware and Software, Engineered to Work Together: Why It’s A Different Approach (Larry Ellison, Sunday, September 30 at 5:00 p.m.) The Oracle Cloud: Oracle’s Cloud Platform and Applications Strategy (Thomas Kurian, Tuesday, October 2 at 8:00 a.m.) The Oracle Cloud: Where Social Is Built In (Larry Ellison, Tuesday, October 2 at 2:45 p.m.) General Sessions The Future of Development for Oracle Fusion - From Desktop to Mobile to Cloud (Monday, October 1 at 10:45 a.m.) Oracle Fusion Applications - Overview, Strategy, and Roadmap (Monday, October 1 at 10:45 a.m.) Overview of Oracle’s Public Cloud Strategy (Monday, October 1 at 12:15 p.m.) Overview of Oracle’s Public Cloud for Database and Application Developers (Monday, October 1 at 1:45 p.m.) Building and Managing a Private Oracle Database Cloud (Monday, October 1 at 3:15 p.m.) Building and Managing a Private Oracle Java and Middleware Cloud (Monday, October 1 at 4:45 p.m.) Building Mobile Applications with Oracle Cloud (Monday, October 1 at 4:45 p.m.) Using Enterprise Manager to Manage Your Own Private Cloud (Tuesday, October 2 at 11:45 a.m.) Breakthrough Efficiency in Private Cloud Infrastructure (Tuesday, October 2 at 1:15 p.m.) To stay in touch with Oracle Cloud announcements, follow us on Twitter @OracleCloudZone or Like us on Facebook.

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• Ein besonderes Oracle Business Breakfast in Berlin

  - by Detlef Drewanz

  Seit mehreren Jahren finden bei uns Business Breakfasts statt. Diese Veranstaltung ist üblicherweise an Technologen mit tiefem technologischen Wissensdurst gerichtet. Aus einem besonderen Anlass ist die Veranstaltung am 13.6.2014 in unserem Customer Visit Center in Berlin etwas speziell. Anlässlich des Solaris 11.2 Launches tourt Herr Markus Flierl, Oracle VP Software Development, gerade durch Deutschland. Wir haben ihn nach Berlin in unser Customer Visit Center eingeladen, um mit Ihnen Ihre Cloud Strategien und Anforderungen an ein modernes Betriebssystem zu diskutieren. Vielleicht setzen Sie zurzeit ein Betriebssystem ein, welches nicht aus dem Hause Oracle stammt. Das macht nichts. Auch dann ist der Besuch zu dieser Veranstaltung interessant, denn Herr Flierl interessiert sich ebenso für Ihre Anforderungen und Entscheidungsgrundlagen. Übrigens: Markus Flierl ist in Südddeutschland geboren und aufgewachsen und spricht somit fließend Deutsch. Agenda Start Ende Titel 08:30 09:30 Registrierung und Frühstück 09:30 09:45 Begrüßung und Einleitung Ralf Zenses, Oracle Senior Director Systems Sales Consulting Europe North 09:45 11:30 Strategien für OpenStack, Software Defined Networking und RZ Automatisierung: Cloud Management Integriert, nicht nur Installiert Markus Flierl, Oracle VP Software Development 11:30 11:45 Pause 11:45 12:15 Solaris 11.2 OpenStack Demo Joost Pronk, Oracle Senior Principle Product Strategy Manager 12:15 13:00 Unified Archiving und SCAP: Die finale Antwort auf Migrations- und Compliance Fragen Detlef Drewanz, Oracle Master Principle Sales Consultant Weitere Details und den Link zur Anmeldung finden Sie hier. Die Veranstaltung ist offen für alle Interessierten. Ich freue mich auf Ihren Besuch. Wir sehen uns.

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• Designing business objects, and gui actions

  - by fozz

  Developing a product ordering system using Java SE 6. The previous implementations used combo boxes, text fields, and check boxes. Preforming validation on action events from the GUI. The validation includes limiting existing combo boxes items, or even availability. The issue in the old system was that the action was received and all rules were applied to the entire business object. This resulted in a huge event change as options were changed multiple times. To be honest I have no idea how an infinite loop wasn't produced. Through the next iteration I stepped in and attempted to limit the chaos by controlling the order in which the selections could be made. Making configuration of BO's a top down approach. I implemented custom box models, action events, beans/binding, and an MVC pattern. However I still am unable to fully isolate action even chains. I'm thinking that I've approached the whole concept backwards in an attempt to stay closest to what was already in place. So the question becomes what do I design instead? I'm currently considering an implementation of Interfaces, Beans, Property Change Listeners to manage the back and forth. Other thoughts were validation exceptions, dynamic proxies.... I'm sure there are a ton of different ways. To say that one way is right is crazy, and I'm sure it will take a blending of multiple patterns. My knowledge of swing/awt validation is limited, previously I did backend logic only. Other considerations are were some sort of binding(jgoodies or otherwise) to directly bind GUI state to BO's.

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• Question on business connections and page rank?

  - by Viveta

  I just want to ask this question to get a yes no answer on something that I've been wondering on lately. So regarding how there are countless numbers of sites now that use the no-follow; making it harder to get ranking for your page if your website information might be something useful and will get traffic but maybe isn't something that your business connections share content of; but I am trying to find out if the benefit to having a bunch of say "likes" to your facebook page, but all the connection to your website's content isn't passing any benefit to your main page. So are you then competing with your own website in regards to SERPs to your facebook page and that of your home page. Am I correct on this; that if you start having your facebook page doing real good as far as connections and likes (helping bump up your facebook PageRank) but if you have links on your page with certain optimized keywords, that there is no benefit to your website (other than people getting to your facebook page, and then more likely to click to your page). Hope I explained it well what I am asking. Just wanted to get a better picture of this to know what I want to focus on as far as how I'll be linking to my desired landing pages in the future.

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• Aberdeen 10/25 Webcast: Service Excellence and the Path to Business Transformation

  - by Charles Knapp

  The uncertain economy has had a sustained impact on service organizations and processes. The impact has contributed to new complexities - new customer engagement channels, enhanced user and customer expectations, rapidly evolving technologies, increased competition, and increased compliance and regulatory mandates. Yet many organizations have embraced these challenges by investing in and transforming customer service to evolve, differentiate, and thrive under current constraints. What is their secret? Transforming Support Centers into Profit Centers According to the recent Aberdeen research report, “Service Excellence and the Path to Business Transformation”, service is now viewed as a strategic profit center at nearly 70% of organizations. As customers demand improved service, in terms of speed, efficiency and reliability, an organization's success has become increasingly dependent on optimizing the customer ownership experience. Those service organizations focused on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are achieving better revenue and margin growth rates.  Don't miss this opportunity to learn how to transform to provide the next generation of service offerings. Click here to register now for the webcast and download a complimentary copy of this informative new research paper.

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• Forking a GPL dual licensed software with business owned copyrights

  - by Eric

  After receiving some threats of the copyrights holder of a dual licensed software(GPL2 and commercial) to buy the commercial version for projects in production, I am thinking to make a fork. In a case of GPL2 and commercially dual licensed with business owned copyrights software, is forking the GPL2 version an option? Also, is forking a good way to deal with such cases? Background information The software is a web CMS released under 2 versions a GPL2 free open source edition and a commercial edition including technical support and extra functionality. The problem is that now, basing their argumentation on the "distribution" definition of the GPL2, the company holding the copyrights argue that delivering the software and some extensions to a client is considered as a "distribution". And that such a "distribution" falls under the GPL2 obligation to release the custom made extension code. Custom made extensions are mainly designs, templates and very specific functionality. Basically they give me 3 choices: Buying the commercial licensed edition for projects based on the GPL in production, Deleting all the projects in production based on GPL2 version, Releasing all the extensions as GPL2 code. The first 2 options are nothing realistic for finished projects. The third option could be fine, but as most of the extensions are very specific, cleaning the code to make it usable by other users means lot of works and also I am not sure the clients will appreciate to have their website designs and specific functionality released publicly. The copyrights holding company even contacted some clients directly, giving them the "choice". I know that this is a very corporate interpretation of GPL2, and a such action is nothing close to legal, but as an independent developer, I don't want to take the risk to get involved in some long and tiring legal procedures. PS. This question was first asked on Stack Overflow where it felt out of the scope and closed, after reading the present site FAQ, discussing about software licensing seems fine.

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• Oracle E-Business Products New Search Helpers for Guided Resolution of Customer Issues

  - by user793044

  Oracle E-Business Proactive Support has created many new guided resolution documents that you may find helpful in resolving issues in your EBS applications.  These new documents are called “Search Helpers” and they guide you through your issue to a solution.  They are meant to be an easy and fast method to finding a relevant, complete solution. Hundreds of notes and service requests were reviewed and the best solutions to these known issues were selected.  For some issues, notes were updated to better clarify the solution.  In other cases, if a note with a solution did not already exist, one was created. You start the process by selecting the scenario you have encountered.  You may have received an error message, or there may be a particular area of the application in which you have encountered an issue.  Based on your selection of the issue, the Search Helper will present one or more additional possible symptoms.  When you have selected from both of these two sections, you are then presented with one or more articles known to have fully solved this issue in the past.  Several EBS products have produced Search Helpers documents.  Take a look at Doc ID 1501724.1 for an index of the current EBS Search Helpers.  Here is an example of a Search Helper from the Receivables Transactions area: After selecting the Functional Area of "Entering / Updating Transactions" a list of Known Symptoms is presented: And, when "Transaction numbers are not in sequence" is selected, a solution link is provided for Document ID 197212.1: How To Setup Gapless Document Sequencing in Receivables. The EBS applications that currently have published Search Helpers are: Advanced Pricing Applications Technology Configurator General Ledger Human Capital Management Inventory Management Order Management Payables Process Manufacturing Purchasing Receivables Shipping Value Chain Planning

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• 8 Strategies for Putting Customers at the Core of Your Business (Forbes)

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 In this Forbes article, read how companies can become more successful at placing customers in the center of their business... At Oracle we’ve been on a 10-year enterprise-wide journey toward greater customer-centricity—and that has required a change in our culture. What’s your journey’s story towards focusing more on your customers? /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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• Name Changes for the Business Analytic My Oracle Support Communities

  - by THE

  (guest post by Mel) Please let us welcome the new names for the EPM communities!You will shortly be seeing the following names when looking at your communities:Business Intelligence            OBIEE            OBIAOracle Hyperion EPM            Hyperion FDM            Hyperion Enterprise & Hyperion Enterprise Reporting            Hyperion Essbase            HFM            Hyperion Other Products            Hyperion Planning            HPCM            Hyperion Reporting Products             Hyperion Shared Services            Hyperion Patch ReviewsWe would also like to take this opportunity to mention that externally kept bookmarks may not work after the change, as the name of the community is part of the URL.So in case you have bookmarked discussions whitepaper-lists etc in your browser, you may want to re-visit these after the name-change. We hope that you continue your contribution to your community.Thank you for your ongoing support.

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• Can I make a business in teaching home users Ubuntu [on hold]

  - by Dorgaldir

  I was thinking about a way to bring Ubuntu to the bigger public, since it has great advantages for people in the lower income class that only use a PC for basic usage. They pay for a windows licence without actually needing windows because 95% of what they do is in a browser and the other 5% is typing a word document or making a simpel Excel sheet. So for these people something like Ubuntu is ideal, they can prolong the life of their old PC or laptop with Ubuntu and thus saving extra money. And as we all know, saving money is not only interesting for the lowest of income but for most of us. But when I talk to people they don't want to use Ubuntu because they know Windows and they don't know this, they'll complain about having to adapt to windows 8 but adapting to Ubuntu seems a bridge too far. But what if someone in the neighborhood gave simple Ubuntu courses. Teaching people about Ubuntu, stuff like: What is an OS What is Ubuntu How do I obtain Ubuntu How do I install Ubuntu How do I set up my email in Ubuntu How do I make a text document in Ubuntu How do I update my facebook wall in Ubuntu ... Simple basic PC usage, but within Ubuntu. But as much as I would like to work for free all day, I can't do this for free for people outside of my social circle. So I was wondering if it is possible to make a business and make money with giving Ubuntu courses, or are their steps to be taken before this is possible. However... Do I need an Ubuntu or Canonical license? Do I need to get a certificate? Do I have to make some kind of deal or contract with Canonical? Just to be clear this is all just an idea in my head at this point, I'm just gathering information. I'm not a teacher at a school, just a programmer that is thinking about options in life. Thanks in advance!

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