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  • Meet Thomas, the Most Innovational person in Oracle Direct EMEA of Q1

    - by Maria Sandu
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Thomas was voted, by his peers,  the most Innovational person in Oracle Direct EMEA of Q1, the first quarter of this fiscal! Thomas, a Business Development Consultant at Oracle Direct’s Applications Team, taught himself how to use and leverage the power of social engagement consistent with Oracle’s Social Media Policy.  From these learning's he provided both his and other applications teams in Dublin with huge amounts of training and has presented his findings to the teams on more than one occasion. It is important to recognise that this isn't just a great idea....it actually works! The results speak for themselves. Thomas is engaging with customers and prospects via their preferred channel of communication and creating a strong personal social brand. We congratulate Thomas for his efforts of raising Social Media to the next level within Business Development Group. He put a lot of work into Social Selling, as one of the first within the BDG and set the example for a new innovative approach on how to sell anno 2013. He deserves to be recognized for this. His contribution to social media has been a great inspiration for all Business Development Consultants or Business Relationship Consultants. He knows what he talks about and has great conversion rates out of his social media campaigns. And he doesn't mind sharing his knowledge with everybody. Great effort in searching for new ways of communication and social selling. Thomas has shown great initiative towards leveraging the social media and networks (twitter, linkedin) to find new business opportunities in a previously way. He has shown great out-of-the-box thinking while addressing new companies and prospects and has shared those experiences and ideas to help his colleagues use the same approach. This included a presentation, informational emails and a general helpful attitude from him. He also shared his success stories from his innovational approach.  Thomas is showing initiative with an innovative and fresh character, truly helping people to try something new  with a focus on selling across channels and working for the CRM team which is focused on selling social. We think the way Thomas positions social, by using social is innovative and inspirational. What better way to tell your clients do social, by engaging with them on a social platform? Going always the extra mile, we believe, that Thomas Brits, is an innovator from the day he walked into Oracle Direct. The way Thomas operates on the work floor by introducing new ideas to find the best opportunities as possible shows he runs the extra mile for coming up with new ideas around how to engage with customers more efficiently for instance via Social Media. Thomas also organises power hours/days for the team. He is the best! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Die glücklichen Gewinner der Oracle Partner Awards Germany 2012

    - by A&C Redaktion
    Es war ein Höhepunkt des Oracle Partner Days: Die Award Ceremony, auf der deutsche Oracle Partner für ihr besonderes Engagement und herausragende Erfolge bei der Spezialisierung ausgezeichnet wurden. Jeder Preisträger erhielt neben dem Award eine Urkunde sowie einen Wertscheck in Höhe von 2.000 Euro für eine Demand Generation Kampagne. Wir gratulieren allen Gewinnern ganz herzlich und stellen sie Ihnen im Folgenden kurz vor:Database Partner of the Year Germany: inforsacom Informationssysteme GmbHDass der EMEA Database Partner of the Year inforsacom auch im bundesweiten Vergleich überzeugen würde, war keine große Überraschung, ist aber ein Riesenerfolg! Übrigens war inforsacom auch schon 2011 unter den Preisträgern des OPN Day Satellite (wir berichteten). Der Platinum Partner inforsacom Informationssysteme GmbH entwickelt und liefert seit 1997 integrierte IT-Lösungen im Data-Center. Als „trusted advisor“ ist es ein Schwerpunkt von Inforsacom, in der Beratung den größtmöglichen Kundennutzen aufzuzeigen. inforsacom setzt einen deutlichen Fokus auf Oracle Datenbanktechnologien sowie das Hardware und Engineered Systems Portfolio -  inklusive der damit verbundenen Spezialisierung und Ausbildung der Mitarbeiter. Middleware Partner of the Year Germany: People at Work Systems AGZum Middleware Partner of the Year wurde die People at Work Systems AG gekürt, ein Software- und Beratungsunternehmen aus München, das  Kunden individuelle Dienstleistungen und Lösungen für Customer Relationship Management (CRM) und  Business Process Management (BPM) auf der Basis von Oracle anbietet. Seit Jahren zeigt der Oracle Partner ein hohes Commitment zu Oracle, unter anderem durch sein umfassendes Engagement im Rahmen der Solution Partner Community SOA. Die große technologische und vertriebliche Kompetenz in Sachen BPM, SOA & Integration hat die People at Work GmbH in verschiedenen komplexen Fusion Middleware-Projekten erfolgreich unter Beweis gestellt. Applications Partner of the Year Germany: ifb AGDie ifb-group deckt als einer der wenigen Partner das komplette Hyperion, Oracle EPM und BI Portfolio ab. Dabei ist das Markenzeichen der ifb die enge Verbindung von Fachexpertise und Umsetzungsstärke, denn weltweit setzen über 800 Unternehmen seit vielen Jahren erfolgreich auf Lösungen der ifb. Der Award „Applications Partner of the Year“ würdigt die Spezialisierung der ifb auf EPM. Industry Partner of the Year Germany: PORTRIX LOGISTIC SOFTWARE GmbHÜber den Preis als bester Industry Partner freute sich die PORTRIX LOGISTIC SOFTWARE GmbH aus Hamburg, eine Tochter der portrix.net GmbH. Mit einer eigenen Software-Lösung bietet der ISV Speditionen eine Lösung an, die die Abrechnung und Transparenz von Vertragskonditionen über die ganze Transportkette hinweg vereinfacht. Die Unternehmensgruppe portrix.net ist mit mehr als vier Spezialisierungen mit sehr gutem Oracle Know-how ausgestattet und somit in der Lage, zu unterschiedlichsten Anforderungen von Endkunden und Oracle Partnern exzellent zu beraten. Oracle Accelerate Partner of the Year Germany: ICP Solution GmbHICP Solution unterstützt als "One-Stop-Shop" auf dem europäischen Markt Kunden in allen Fragen rund um PLM und Agile von Oracle. Das Leistungsspektrum reicht dabei von der Prozessoptimierung und PLM Einführung, über ERP Integration bis hin zum Wartungsvertrag und speziellen Schulungen.Server & Storage Systems Partner of the Year Germany: CCF AGDie CCF AG ist schon seit 19 Jahren ein überzeugter Sun/Oracle Partner, der ca. 90% seines Umsatzes mit Sun/Oracle Produkten macht. Als flexibles regionales Unternehmen mit angeschlossener Consulting Firma, die auf Solaris und Unix spezialisiert ist, ist die CCF einer der wenigen Oracle Partner mit eigenen Solaris Administratoren. Der Award würdigt auch die herausragenden Umsatzergebnisse von CCF im Hardware Segment.Oracle on Oracle Partner of the Year Germany: anykey GmbHAuch ankey ist bereits ein langjähriger Partner von Sun/Oracle und verfügt über hohes Consulting-Know-how. 2012 ist anykey richtig durchgestartet: Viele Zertifizierungen sowie Datenbankspezialisierung wurden erworben und der Platinum Partner hat sich damit den Bereich „Oracle on Oracle“ erschlossen. Durch die erfolgreiche Platzierung bei Kunden konnte anykey im letzten Fiskaljahr sogar den Umsatz verdoppeln.

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  • Die glücklichen Gewinner der Oracle Partner Awards Germany 2012

    - by A&C Redaktion
    Es war ein Höhepunkt des Oracle Partner Days: Die Award Ceremony, auf der deutsche Oracle Partner für ihr besonderes Engagement und herausragende Erfolge bei der Spezialisierung ausgezeichnet wurden. Jeder Preisträger erhielt neben dem Award eine Urkunde sowie einen Wertscheck in Höhe von 2.000 Euro für eine Demand Generation Kampagne. Wir gratulieren allen Gewinnern ganz herzlich und stellen sie Ihnen im Folgenden kurz vor:Database Partner of the Year Germany: inforsacom Informationssysteme GmbHDass der EMEA Database Partner of the Year inforsacom auch im bundesweiten Vergleich überzeugen würde, war keine große Überraschung, ist aber ein Riesenerfolg! Übrigens war inforsacom auch schon 2011 unter den Preisträgern des OPN Day Satellite (wir berichteten). Der Platinum Partner inforsacom Informationssysteme GmbH entwickelt und liefert seit 1997 integrierte IT-Lösungen im Data-Center. Als „trusted advisor“ ist es ein Schwerpunkt von Inforsacom, in der Beratung den größtmöglichen Kundennutzen aufzuzeigen. inforsacom setzt einen deutlichen Fokus auf Oracle Datenbanktechnologien sowie das Hardware und Engineered Systems Portfolio -  inklusive der damit verbundenen Spezialisierung und Ausbildung der Mitarbeiter. Middleware Partner of the Year Germany: People at Work Systems AGZum Middleware Partner of the Year wurde die People at Work Systems AG gekürt, ein Software- und Beratungsunternehmen aus München, das  Kunden individuelle Dienstleistungen und Lösungen für Customer Relationship Management (CRM) und  Business Process Management (BPM) auf der Basis von Oracle anbietet. Seit Jahren zeigt der Oracle Partner ein hohes Commitment zu Oracle, unter anderem durch sein umfassendes Engagement im Rahmen der Solution Partner Community SOA. Die große technologische und vertriebliche Kompetenz in Sachen BPM, SOA & Integration hat die People at Work GmbH in verschiedenen komplexen Fusion Middleware-Projekten erfolgreich unter Beweis gestellt. Applications Partner of the Year Germany: ifb AGDie ifb-group deckt als einer der wenigen Partner das komplette Hyperion, Oracle EPM und BI Portfolio ab. Dabei ist das Markenzeichen der ifb die enge Verbindung von Fachexpertise und Umsetzungsstärke, denn weltweit setzen über 800 Unternehmen seit vielen Jahren erfolgreich auf Lösungen der ifb. Der Award „Applications Partner of the Year“ würdigt die Spezialisierung der ifb auf EPM. Industry Partner of the Year Germany: PORTRIX LOGISTIC SOFTWARE GmbHÜber den Preis als bester Industry Partner freute sich die PORTRIX LOGISTIC SOFTWARE GmbH aus Hamburg, eine Tochter der portrix.net GmbH. Mit einer eigenen Software-Lösung bietet der ISV Speditionen eine Lösung an, die die Abrechnung und Transparenz von Vertragskonditionen über die ganze Transportkette hinweg vereinfacht. Die Unternehmensgruppe portrix.net ist mit mehr als vier Spezialisierungen mit sehr gutem Oracle Know-how ausgestattet und somit in der Lage, zu unterschiedlichsten Anforderungen von Endkunden und Oracle Partnern exzellent zu beraten. Oracle Accelerate Partner of the Year Germany: ICP Solution GmbHICP Solution unterstützt als "One-Stop-Shop" auf dem europäischen Markt Kunden in allen Fragen rund um PLM und Agile von Oracle. Das Leistungsspektrum reicht dabei von der Prozessoptimierung und PLM Einführung, über ERP Integration bis hin zum Wartungsvertrag und speziellen Schulungen.Server & Storage Systems Partner of the Year Germany: CCF AGDie CCF AG ist schon seit 19 Jahren ein überzeugter Sun/Oracle Partner, der ca. 90% seines Umsatzes mit Sun/Oracle Produkten macht. Als flexibles regionales Unternehmen mit angeschlossener Consulting Firma, die auf Solaris und Unix spezialisiert ist, ist die CCF einer der wenigen Oracle Partner mit eigenen Solaris Administratoren. Der Award würdigt auch die herausragenden Umsatzergebnisse von CCF im Hardware Segment.Oracle on Oracle Partner of the Year Germany: anykey GmbHAuch ankey ist bereits ein langjähriger Partner von Sun/Oracle und verfügt über hohes Consulting-Know-how. 2012 ist anykey richtig durchgestartet: Viele Zertifizierungen sowie Datenbankspezialisierung wurden erworben und der Platinum Partner hat sich damit den Bereich „Oracle on Oracle“ erschlossen. Durch die erfolgreiche Platzierung bei Kunden konnte anykey im letzten Fiskaljahr sogar den Umsatz verdoppeln.

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  • Oracle's PeopleSoft Customer Advisory Boards Convene to Discuss Roadmap at Pleasanton Campus

    - by john.webb(at)oracle.com
    Last week we hosted all of the PeopleSoft CABs (Customer Advisory Boards) at our Pleasanton Development Center to review our detailed designs for future Feature Packs, PeopleSoft 9.2, and beyond. Over 150 customers from 79 companies attended representing a variety of industries, geographies, and company sizes. The PeopleSoft team relies heavily on this group to provide key input on our roadmap for applications as well as technology direction. A good product strategy is one part well thought out idea with many handfuls of customer validation, and very often our best ideas originate from these customer discussions. While the individual CABs have frequent interactions with our teams, it's always great to have all of them in one place and in person. Our attendance was up from last year which I attribute to two things: (1) More interest as a result of PeopleSoft 9.1 upgrade; (2) An improving economy allowing for more travel. Maybe we should index the second item meeting-to-meeting and use it as a market indicator - we'll see! We kicked off the day one session with an overview of the PeopleSoft Roadmap and I outlined our strategy around Feature Packs and PeopleSoft 9.2. Given the high adoption rate of PeopleSoft 9.1 (over 4x that of 9.0 given the same time lapse since the release date), there was a lot of interest around the 9.1 Feature Packs as a vehicle for continuous value. We provided examples of our 3 central design themes: Simplicity, Productivity, and lower TCO, including those already delivered via Feature Packs in 2010. A great example of this is the Company Directory feature in PeopleSoft HCM. The configuration capabilities and the new actionable links our CAB advised us on last Spring were made available to all customers late last year. We reviewed many more future Navigation changes that will fundamentally change the way users interact with PeopleSoft. Our old friend, the menu tree, is being relegated from center stage to a bit part, with new concepts like Activity Guides, Train Stops, Related Actions, Work Centers, Collaborative Workspaces, and Secure Enterprise Search bringing users what they need in a contextual, role based manner with fewer clicks. Paco Aubrejuan, our PeopleSoft GM, and Steve Miranda, the SVP for Fusion Applications, then discussed our plans around Oracle's Application Investment Strategy.  This included our continued investment in developing both PeopleSoft and Fusion as well as the co-existence strategy with new Fusion Apps integrating to PeopleSoft Apps. Should you want to view this presentation, a recording is available. Jeff Robbins, our lead PeopleTools Strategist, provided the roadmap for PeopleTools and discussed our continuing plan to deliver annual releases to further evolve the user experience. Numerous examples were highlighted with the Navigation techniques I mentioned previously. Jeff also provided a lot of food for thought around Lifecycle Management topics and how to remain current on releases with a  lower cost of ownership. Dennis Mesler, from Boise, was the guest speaker in this slot, who spoke about the new PeopleSoft Test Framework (PTF). Regression Testing is a key cost component when product updates are applied. This new tool (which is free to all PeopleSoft customers as part of PeopleTools 8.51) provides a meta data driven approach to recording and executing test scripts. Coupled with what our Usage Monitor enables, PTF provides our customers a powerful tool to lower costs and manage product updates more efficiently and at the time of their choosing. Beyond the general session, we broke out into the individual CABs: HCM, Financials, ESA/ALM, SRM, SCM, CRM, and PeopleTools/ Technology. A day and half of very engaging discussions around our plans took place for each product pillar. More about that to follow in future posts.      We capped the first day with a reception sponsored by our partners: InfoSys, SmartERP (represented by Doris Wong), and Grey Sparling  Solutions (represented by Chris Heller and Larry Grey). Great to see these old friends actively engaged in the very busy PeopleSoft ecosystem!   Jeff Robbins previews the roadmap for PeopleTools with the PeopleSoft CAB  

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  • Oracle Products Reflect Key Trends Shaping Enterprise 2.0

    - by kellsey.ruppel(at)oracle.com
    Following up on his predictions for 2011, we asked Enterprise 2.0 veteran Andy MacMillan to map out the ways Oracle solutions are at the forefront of industry trends--and how Oracle customers can benefit in the coming year. 1. Increase organizational awareness | Oracle WebCenter Suite Oracle WebCenter Suite provides a unique set of capabilities to drive organizational awareness. In particular, the expansive activity graph connects users directly to key enterprise applications, activities, and interests. In this way, applicable and critical business information is automatically and immediately visible--in the context of key tasks--via real-time dashboards and comprehensive reporting. Oracle WebCenter Suite also integrates key E2.0 services, such as blogs, wikis, and RSS feeds, into critical business processes, including back-office systems of records such as ERP and CRM systems. 2. Drive online customer engagement | Oracle Real-Time Decisions With more and more business being conducted on the Web, driving increased online customer engagement becomes a critical key to success. This effort is usually spearheaded by an increasingly important executive role, the Head of Online, who usually reports directly to the CMO. To help manage the Web experience online, Oracle solutions are driving a new kind of intelligent social commerce by combining Oracle Universal Content Management, Oracle WebCenter Services, and Oracle Real-Time Decisions with leading e-commerce and product recommendations. Oracle Real-Time Decisions provides multichannel recommendations for content, products, and services--including seamless integration across Web, mobile, and social channels. The result: happier customers, increased customer acquisition and retention, and improved critical success metrics such as shopping cart abandonment. 3. Easily build composite applications | Oracle Application Development Framework Thanks to the shared user experience strategy across Oracle Fusion Middleware, Oracle Fusion Applications and many other Oracle Applications, customers can easily create real, customer-specific composite applications using Oracle WebCenter Suite and Oracle Application Development Framework. Oracle Application Development Framework components provide modular user interface components that can build rich, social composite applications. In addition, a broad set of components spanning BPM, SOA, ECM, and beyond can be quickly and easily incorporated into composite applications. 4. Integrate records management into a global content platform | Oracle Enterprise Content Management 11g Oracle Enterprise Content Management 11g provides leading records management capabilities as part of a unified ECM platform for managing records, documents, Web content, digital assets, enterprise imaging, and application imaging. This unique strategy provides comprehensive records management in a consistent, cost-effective way, and enables organizations to consolidate ECM repositories and connect ECM to critical business applications. 5. Achieve ECM at extreme scale | Oracle WebLogic Server and Oracle Exadata To support the high-performance demands of a unified and rationalized content platform, Oracle has pioneered highly scalable and high-performing ECM infrastructures. Two innovations in particular helped make this happen. The core ECM platform itself moved to an Enterprise Java architecture, so organizations can now use Oracle WebLogic Server for enhanced scalability and manageability. Oracle Enterprise Content Management 11g can leverage Oracle Exadata for extreme performance and scale. Likewise, Oracle Exalogic--Oracle's foundation for cloud computing--enables extreme performance for processor-intensive capabilities such as content conversion or dynamic Web page delivery. Learn more about Oracle's Enterprise 2.0 solutions.

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  • Great ADF Content at Collaborate 12

    - by Shay Shmeltzer
    If you are attending the Collaborate 12 conference this month in Las Vegas and you are interested in Oracle ADF you are going to be very busy. There are more than 20 sessions covering ADF and a special Wednesday ADF Enterprise Methodology Group event focused on ADF. Session range from how to get started to deep technical dives and real world war stories of customers and their implementations. Also don't forget to drop by the Oracle ADF booth at the Oracle Demoground and say hello. Here is a quick list of session that list ADF as a keyword in their content: Sun. Apr. 22 9613 A Fusion Approach to Building Unified and Scalable Applications With Rich User Experience 1:00 pm - 2:00 pm Mon. Apr. 23 669 Fusion DBA Boot Camp: Tailoring Your Application to Customer Needs in a Upgrade-safe Way - Support in ADF and Fusion Apps 9:45 am - 10:45 am Mon. Apr. 23 438 Oracle Fusion Applications Security 9:45 am - 10:45 am Mon. Apr. 23 176 How to get started with Oracle ADF 12:15 pm - 12:45 pm Mon. Apr. 23 330 Fusion DBA Boot Camp: Implementing Self-Service Portals for Partners/Distributors Using EBS/WebCenter/Fusion Technologies 1:15 pm - 2:15 pm Mon. Apr. 23 288 Working with Portlets in ADF and Webcenter 2:30 pm - 3:30 pm Tue. Apr. 24 503 Who’s Converting My Portal? 2:00 pm - 3:00 pm Tue. Apr. 24 9370 Coexistence of Oracle E-Business Suite and Oracle Fusion Applications: Platform Perspective 2:00 pm - 3:00 pm Wed. Apr. 25 647 Developing Custom BI Solutions - OBIEE vs. Oracle Application Development Framework (ADF) 9:30 am - 10:30 am Wed. Apr. 25 173 ADF: A Path to the Future for Dinosaur Nerds 11:00 am - 12:00 pm Wed. Apr. 25 581 How Will You Build Your Next System? 11:00 am - 12:00 pm Wed. Apr. 25 10351 Integrating CRM On Demand With the E-Business Suite to Supercharge Your Sales Team 1:00 pm - 2:00 pm Wed. Apr. 25 9348 Mobile,ADF, Coherence and Live Data Streaming? A Herbalife Case Study 1:00 pm - 2:00 pm Wed. Apr. 25 566 Getting Started with ADF 1:00 pm - 2:00 pm Wed. Apr. 25 775 WebCenter Portal Template Design and Development Best Practices 1:00 pm - 2:00 pm Wed. Apr. 25 791 Surfacing Oracle Social Network into Your Business Applications 1:00 pm - 2:00 pm Wed. Apr. 25 9407 The Latest Oracle E-Business Suite Release User Interface and Usability Enhancements 1:00 pm - 2:00 pm Wed. Apr. 25 100080 Extending JD Edwards with Oracle ADF and Oracle SOA Suite 3:00 pm - 4:00 pm Wed. Apr. 25 172 JDeveloper ADF and the Oracle database – friends not foes 3:00 pm - 4:00 pm Wed. Apr. 25 595 Achieving Real-Time Social Collaboration in WebCenter 11g 3:00 pm - 4:00 pm Wed. Apr. 25 164 ADF + Faces: Do I Have to Write ANY Java code? 4:15 pm - 5:15 pm Thu. Apr. 26 257 Mobile App Development with Oracle ADF Mobile: develop once and for all 8:30 am - 9:30 am Thu. Apr. 26 177 Understanding Oracle ADF and its role in Oracle Fusion Middleware 9:45 am - 10:45 am Thu. Apr. 26 523 Making Next-Generation Mobile Apps With The Latest ADF Mobile Tools 9:45 am - 10:45 am Thu. Apr. 26 356 ADF Integration with WebCenter Content 11:00 am - 12:00 pm

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  • Focus on Social Relationship Management at Oracle OpenWorld

    - by Pat Ma
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} 0 0 1 422 2408 involver 20 5 2825 14.0 Normal 0 false false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:Cambria; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Greetings from Oracle OpenWorld 2012. Today, we’re going to focus on Social Relationship Management at Oracle OpenWorld.?Social networking is touching all businesses today.  Customers are speaking about your brand right now on social media sites. Your employees are speaking to one another on social media sites. In an Oracle survey, 40% of consumers factor in Facebook recommendations when making purchasing decisions. Despite the rise of social networking, 70% of marketers report having little understanding of social media conversations happening around their brand. Oracle has invested in technologies that will help companies leverage social media technologies for their enterprise. Our suite of social products is collectively known as Social Relationship Management. Customers are using Social Relationship Management to get analytics to social media conversations around their brand, manage multiple social media channels while keeping their brand consistent, optimize internal workflows and processes, and create better customer relationships and experiences. In this example, using Social Relationship Management, a high-end national grocery chain is able to see that “Coconut Water” is trending in San Francisco. They are now able to send a $2-off coconut water coupon to shoppers who have checked into their San Francisco locations. This promotion further drives sales of coconut water in San Francisco. In another example, using Social Relationship Management, a technology company creates multiple Facebook pages and runs campaigns on them. These social campaigns are now integrated and tracked as another marketing channel in Oracle Fusion CRM. The technology company can now track and respond to a particular customer as he moves across multiple channels – without having to restart the conversation each time the customer contacts the company. Furthermore, the technology company can see in one interface what marketing channels – including social – is performing best for each promotion. Besides being a Software-as-a-Service solution, social is also a Platform-as-a-Service solution. The benefit here is that customers can extend the functionality of our social applications to suit their particular needs or create their own social application from scratch. During the Social Developer track, developers are learning how to use Java and other industry-standard programming languages to plug in social functionality to enterprise applications. To see how Social Relationship Management can help your business build better relationships and experience with customers, visit us on the web at oracle.com/social. There are a lot more social-oriented sessions left at OpenWorld. To view a schedule of the upcoming social-oriented sessions, go here.

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  • ArchBeat Link-o-Rama Top 10 for August 2012

    - by Bob Rhubart
    The Top 10 most popular items shared via the OTN ArchBeat Facebook page for the month of August 2012. Now Available: Oracle SQL Developer 3.2 (3.2.09.23) New features include APEX listener, UI enhancements, and 12c database support. The Role of Oracle VM Server for SPARC in a Virtualization Strategy In this article, Matthias Pfutzner discusses hardware, desktop, and operating system virtualization, along with various Oracle virtualization technologies, including Oracle VM Server for SPARC. How to Manually Install Flash Player Plugin to see the Oracle Enterprise Manager Performance Page | Kai Yu So, you're a DBA and you want to check the Performance page in Oracle Enterprise Manager (11g or 12c). So you click the Performance tab and… nothing. Zip. Nada. The Flash plugin is a no-show. Relax! Oracle ACE Director Kai Yu shows you what you need to do to see all the pretty colors instead of that dull grey screen. Relationally Challenged (CX - CRM - EQ/RQ/CRQ) | Chris Warticki Self-proclaimed Oracle Support "spokesmodel" Chris Chris Warticki has some advice for those interested in Customer Relationship Management: "How about we just dumb it down, strip it to the core, keep it simple and LISTEN?! No more focus groups, no more surveys, and no need to gather more data. We have plenty of that. Why not just provide the customer what they are asking for?" Free WebLogic Server Course | Middleware Magic So you want to sharpen your Oracle WebLogic Server skills, but you prefer to skip the whole classroom bit and don't want to be bothered with dealing with an instructor? No problem! Oracle ACE Rene van Wijk, a prolific Middleware Magic blogger, has information on an Oracle WebLogic course you can take on your own time, at your own pace. Oracle VM VirtualBox 4.1.20 released Oracle VM VirtualBox 4.1.20 was just released at the community and Oracle download sites, reports the Fat Bloke. This is a maintenance release containing bug fixes and stability improvements. Optimizing OLTP Oracle Database Performance using Dell Express Flash PCIe SSDs | Kai Yu Oracle ACE Director Kai Yu shares resources based on "several extensive performance studies on a single node Oracle 11g R2 database as well as a two node 11gR2 Oracle Real Application clusters (RAC) database running on Dell PowerEdge R720 servers with Dell Express Flash PCIe SSDs on Oracle Enterprise Linux 6.2 platform." Oracle ACE sessions at Oracle OpenWorld With so many great sessions at this year's event, building your Oracle OpenWorld schedule can involve making a lot of tough choices. But you'll find that the sessions led by Oracle ACEs just might be the icing on the cake for your OpenWorld experience. MySQL Update: The Cleveland MySQL Meetup (Independence, OH) Oracle MySQL team member Benjamin Wood, a MySQL engineer and five year veteran of the MySQL organization, will speak at the Cleveland MySQL Meetup event on September 12. The presentation will include a MySQL 5.5 Overview, Oracle's Roadmap for MySQL, including specifics on MySQL 5.6, best practices and how to overcome development and operational MySQL challenges, and the new MySQL commercial extensions. Click the link for time and location information. Parsing XML in Oracle Database | Martijn van der Kamp Martijn van der Kamp's post deals with processing XML in PL/SQL code and processing the data into the database. Thought for the Day "Walking on water and developing software from a specification are easy if both are frozen." — Edward V. Berard Source: SoftwareQuotes.com

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  • Bridging Two Worlds: Big Data and Enterprise Data

    - by Dain C. Hansen
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The big data world is all the vogue in today’s IT conversations. It’s a world of volume, velocity, variety – tantalizing us with its untapped potential. It’s a world of transformational game-changing technologies that have already begun to alter the information management landscape. One of the reasons that big data is so compelling is that it’s a universal challenge that impacts every one of us. Whether it is healthcare, financial, manufacturing, government, retail - big data presents a pressing problem for many industries: how can so much information be processed so quickly to deliver the ‘bigger’ picture? With big data we’re tapping into new information that didn’t exist before: social data, weblogs, sensor data, complex content, and more. What also makes big data revolutionary is that it turns traditional information architecture on its head, putting into question commonly accepted notions of where and how data should be aggregated processed, analyzed, and stored. This is where Hadoop and NoSQL come in – new technologies which solve new problems for managing unstructured data. And now for some worst practices that I'd recommend that you please not follow: Worst Practice Lesson 1: Throw away everything that you already know about data management, data integration tools, and start completely over. One shouldn’t forget what’s already running in today’s IT. Today’s Business Analytics, Data Warehouses, Business Applications (ERP, CRM, SCM, HCM), and even many social, mobile, cloud applications still rely almost exclusively on structured data – or what we’d like to call enterprise data. This dilemma is what today’s IT leaders are up against: what are the best ways to bridge enterprise data with big data? And what are the best strategies for dealing with the complexities of these two unique worlds? Worst Practice Lesson 2: Throw away all of your existing business applications … because they don’t run on big data yet. Bridging the two worlds of big data and enterprise data means considering solutions that are complete, based on emerging Hadoop technologies (as well as traditional), and are poised for success through integrated design tools, integrated platforms that connect to your existing business applications, as well as and support real-time analytics. Leveraging these types of best practices translates to improved productivity, lowered TCO, IT optimization, and better business insights. Worst Practice Lesson 3: Separate out [and keep separate] your big data sandboxes from all the current enterprise IT systems. Don’t mix sand among playgrounds. We didn't tell you that you wouldn't get dirty doing this. Correlation between the two worlds is key. The real advantage to analyzing big data comes when you can correlate it with the existing data in your data warehouse or your current applications to make sense of the larger patterns. If you have not followed these worst practices 1-3 then you qualify for the first step of our journey: bridging the two worlds of enterprise data and big data. Over the next several weeks we’ll be discussing this topic along with several others around big data as it relates to data integration. We welcome you to join us in the conversation by following us on twitter on #BridgingBigData or download our latest white paper and resource kit: Big Data and Enterprise Data: Bridging Two Worlds.

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  • Moving the Oracle User Experience Forward with the New Release 7 Simplified UI for Oracle Sales Cloud

    - by mvaughan
    By Kathy Miedema, Oracle Applications User ExperienceIn September 2013, Release 7 for Oracle Cloud Applications became generally available for Oracle Sales Cloud and HCM Cloud. This significant release allowed the Oracle Applications User Experience (UX) team to finally talk freely about Simplified UI, a user experience project in the works since Oracle OpenWorld 2012. Simplified UI represents the direction that the Oracle user experience – for all of its enterprise applications – is heading. Oracle’s Apps UX team began by building a Simplified UI for sales representatives. You can find that today in Release 7, and it was demoed extensively during OpenWorld 2013 in San Francisco. This screenshot shows how Opportunities appear in the new Simplified UI for Oracle Sales Cloud, a user interface built for sales reps.Analyst Rebecca Wettemann, vice president of Nucleus Research, saw Simplified UI at Oracle Openworld 2013 and talked about it with CRM Buyer in “Oracle Revs Its Cloud Engines for a Better Customer Experience.” Wettemann said there are distinct themes to the latest release: "One is usability. Oracle Sales Cloud, for example, is designed to have zero training for onboarding sales reps, which it does," she explained. "It is quite impressive, actually -- the intuitive nature of the application and the design work they have done with this goal in mind."The software uses as few buttons and fields as possible, she pointed out. "The sales rep doesn't have to ask, 'what is the next step?' because she can see what it is."In fact, there are three themes driving the usability that Wettemann noted. They are simplicity, mobility, and extensibility, and we write more about them on the Usable Apps web site. These three themes embody the strategy for Oracle’s cloud applications user experiences.  Simplified UI for Oracle Sales CloudIn developing a Simplified UI for Oracle Sales Cloud, Oracle’s UX team concentrated on the tasks that sales reps need to do most frequently, and are most important. “Knowing that the majority of their work lives are spent on the road and on the go, they need to be able to quickly get in and qualify and convert their leads, monitor and progress their opportunities, update their customer and contact information, and manage their schedule,” Jeremy Ashley, Vice President of the Applications UX team, said.Ashley said the Apps UX team has a good reason for creating a Simplified UI that focuses on self-service. “Sales people spend the day selling stuff,” he said. “The only reason they use software is because the company wants to track what they’re doing.” Traditional systems of tracking that information include filling in a spreadsheet of leads or sales. Oracle wants to automate this process for the salesperson, and enable that person to keep everyone who needs to know up-to-date easily and quickly. Simplified UI addresses that problem by providing light-touch input.  “It has to be useful to the salesperson,” Ashley said about the Sales Cloud user experience. Simplified UI can tell sales reps about key opportunities, or provide information about a contact in just a click or two. Customer information is accessible quickly and easily with Simplified UI for the Oracle Sales Cloud.Simplified UI for Sales Cloud can also be extended easily, Ashley said. Users usually just need to add various business fields or create and modify analytical reports. The way that Simplified UI is constructed allows extensibility to happen by hiding or showing a few necessary fields. The Settings user interface, starting in release 7, allows for the simple configuration of the most important visual elements. “With Sales cloud, we identified a need to make the application useful and very simple,” Ashley said. Simplified UI meets that need. Where can you find out more?To find out more about the simplified UI and Oracle’s ongoing investment in applications user experience innovations, come to one of our sessions at a user group conference near you. Stay tuned to the Voice of User Experience (VoX) blog – the next post will be about Simplified UI and HCM Cloud.

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  • Cutting-Edge Demos Coming to Collaborate12

    - by mvaughan
    Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:Calibri; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} By Kathy Miedema, Oracle Applications User Experience Are you building your Collaborate 2012 agenda? Leave room for a stop at the demogrounds while you’re in Las Vegas from April 22-26. In addition to several presentations on the Oracle user experience, the Applications User Experience (UX) team will be on the demo grounds with a new eye-tracking tool, as well as demos that showcase new user experience designs. Check out our cutting-edge technology, which we use to obtain feedback that helps improve the user experience of Oracle applications, and see what our next-generation designs are in the HCM and FIN user experiences.  Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:Calibri; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Photo by Martin Taylor – Oracle Applications User Experience An Apps UX team member demonstrates what happens during an eye-tracking test. The dots on the screen show were test participants were looking and how long they spent at each point in the page. The UX team will also be staffing an on-site lab at Collaborate. At on-site labs, conference participants can sign up to join customer feedback sessions on several different kinds of work flow designs, from HCM to FIN to CRM to mobile. The feedback UX team members collect helps inform and fine-tune the user experiences being designed for next-generation applications. At Collaborate12, for example, user experience designs around Help and organizational charts will be tested for usability. The Apps UX team brings on-site labs to many major user group conferences, including OpenWorld 2012 in October in San Francisco. Stay tuned to find out when our recruiters are ready to sign up participants, or leave a comment below to find out whether an on-site lab will be at your next conference. For information on the following presentations, which will be delivered by Apps UX team members, check the Usable Apps Events page. • The Fusion Applications User Experience: Transforming Work into Insight • Customizations Under the Covers – Making Fusion Applications Your Own • OAUG Fusion Middleware SIG (FMWSIG) • 18 Months with Fusion Applications – Stories From The Trenhes • PeopleTools Tips and Techniques

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  • June is going to be a busy month!

    - by Monica Kumar
    Who says things slow down in summer? Well, maybe for school kids, but certainly not for Oracle's Virtualization team! June is turning out to be one of the busiest months for us. We are going to be participating in a number of industry events. If you happen to be at any of these, please stop by the Oracle booth and our session/s. Let's go through a run down of these events. 1. 13th Annual Call Center Week June 4-8 Ceasar's Palace, Las Vegas  Event website You're now wondering...why are we at this call center show. It's really simple, Oracle's Desktop Virtualization solutions offer the best way for call center to reliably and securely access enterprise apps using a variety of endpoint devices such as an iPad or a Sun Ray Client. Provisioning new employees becomes a breeze. We'll be jointly showcasing our solution with Oracle's CRM team. Come check us out.  2. Gartner Infrastructure & Management, Florida June 5-7 Orlando, FL  Event website Oracle is a Premier sponsor of the Gartner IOM Summit this June 5 – 7, 2012 in Orlando, FL.  Attendees will have the opportunity to meet with Oracle experts in a variety of sessions, including demonstrations during the showcase receptions. 3. Cloud Expo East Check out our website for details of our participation. Stop by at booth 511 to talk to our Cloud, Virtualization and Big Data experts. In addition, we're delivering a number of sessions at Cloud Expo. The one I want to highlight is the following: Session: Borderless Applications in the Cloud with Oracle VM and Oracle Virtual Assembly Builder Abstract: As virtualization adoption progresses beyond server consolidation, this is also transforming how enterprise applications are deployed and managed in an agile environment. The traditional method of business-critical application deployment where administrators have to contend with an array of unrelated tools, custom scripts to deploy and manage applications, OS and VM instances into a fast changing cloud computing environment can no longer scale effectively to achieve response time and desired efficiency. Oracle VM and Oracle Virtual Assembly Builder allow applications, associated components, deployment metadata, management policies and best practices to be encapsulated into ready-to-run VMs for rapid, repeatable deployment and ease of management. Join us in this Cloud Expo session to see how Oracle VM and Oracle Virtual Assembly Builder allow you to deploy complex multi-tier applications in minutes and enables you to easily onboard existing applications to cloud environments.  Get your free Cloud Expo pass now!  We're offering complimentary VIP Gold Passes. Go to https://www.blueskyz.com/v3/Login.aspx?ClientID=19&EventID=56&sg=177, click “Continue” if you are a New User or log-in if you have already created an account. Once there, you can view the Agenda or Register for Cloud Expo. To register - fill out the basic business card questions and then enter oracleVIPgold in the Priority Code field to change the price from $2,000 to $0. 4. CiscoLive 2012  June 10-14 San Diego, CA Event website Our Oracle VM and Oracle Linux experts will talk about joint collaboration with Cisco on UCS. We'll also highlight customer use cases. 5. Gartner Infrastructure & Operations Management Summit, EMEA Dates: June 11-12 Frankfurt, Germany Event website Meet experts from our Virtualization and Linux team in EMEA. Stop by our booth and find out what's new in Oracle VM Server for x86 and Oracle Linux. June is going to be busy.

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  • Oracle EMEA News Digest - May 2014

    - by Steve Walker
    Systems Oracle introduced a technology preview of an OpenStack® distribution that allows Oracle Linux and Oracle VM users to work with the open source cloud software. This provides customers with additional choices and interoperability while taking advantage of the efficiency, performance, scalability, and security of Oracle Linux and Oracle VM. The distribution is delivered as part of the Oracle Linux and Oracle VM Premier Support offerings, at no additional cost. Oracle plans to work further with the OpenStack community to develop and enhance its enterprise-class capabilities to meet customer demands. Also in the Open Source arena, Oracle announced the general availability of MySQL Fabric. MySQL Fabric provides an integrated system that makes it simpler to manage groups of MySQL databases. It delivers both high availability - via failure detection and failover - and scalability through automated data sharding. Oracle Database, Middleware and Technology The company made two announcements for Oracle Tuxedo, the #1 application server for C, C++, COBOL and Java deployments in private cloud or traditional data center environments. With enhanced management and monitoring features and tighter integration with Oracle technologies, the latest release of Oracle Tuxedo 12c enables organizations to dramatically increase application throughput, while reducing total cost of ownership and time to market for new application development and deployment. Oracle also introduced the latest release of its mainframe application rehosting platform, Oracle Tuxedo ART 12c, to help organizations speed up migration projects and accelerate the adoption of the new environment by current IT staff. It enables organizations to accelerate the rehosting of IBM mainframe applications and greatly enhance management and supportability of the rehosted applications while reducing costs and risk. Applications According to new Oracle studies, B2B and B2C commerce professionals find integrated, omni-channel customer experiences increasingly valuable to their organizations, and are continuing to invest in technologies and digital content strategies to facilitate them. The studies—one for B2B and one for B2C—surveyed e-commerce professionals in business and technology departments from around the world. Although the priorities, success metrics, and technology investments differed between the two groups, customer acquisition and retention emerged as common themes across B2B and B2C. Growing market share and enhancing customer experience are cited as top investment areas for all e-commerce professionals. In product news, Oracle announced the latest release of Oracle Business Intelligence (BI) Applications (version 11.1.1.8.1, in case anyone asks). It includes prebuilt connectors between Oracle Procurement and Spend Analytics and Oracle’s JD Edwards. Additionally, a new Oracle Human Resources Analytics module for developing and maintaining a skilled workforce has been introduced. In use at more than 4,000 companies worldwide, Oracle BI Applications support leading enterprise applications, including Oracle E-Business Suite, Oracle’s PeopleSoft, Oracle's Siebel CRM, Oracle’s JD Edwards EnterpriseOne offering high-performing analytics at a lower cost. Industries For the Communications Industry, Oracle has launched a new release of the Oracle Communications Core Session Manager. This gives CSPs a new way to design, deploy and manage complex networking services and embrace next-generation technology, It provides them with an immediate entry point for  network function virtualization (NFV) efforts, allowing them to realize immediate benefits associated with network virtualization – including increased service agility and improved network resource sharing. And for the Utilities Industry, Oracle is releasing solutions with new business features and enhanced technical architecture that help position utilities for success now and into the future. Oracle has provided new releases for its customer information system,  meter data management system, customer self-service solution and mobile workforce management solution.

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  • Oracle BI Applications for Industry Sectors

    - by Mike.Hallett(at)Oracle-BI&EPM
    Normal 0 false false false EN-GB X-NONE X-NONE Oracle BI Applications already provide pre-built line-of-business analytic applications to over 4,000 customers: these expose the data otherwise locked inside ERP and CRM applications, giving the business user the analytics they need, and a greater ability to self-service ad-hoc queries. Now you can also take advantage of the pre-built Oracle BI Applications approach for industry sector specific analytics to streamline your client’s operations, offer better services, and increase profit margins. Find out more at http://www.oracle.com/us/solutions/business-analytics/analytic-applications/industry/overview/index.html. Retail Education Oracle Retail Merchandising Analytics Oracle Student Information Analytics Oracle Retail Customer Analytics Public Sector Financial Services Oracle Tax Analytics Oracle Financial Analytics Manufacturing Health Care Oracle Manufacturing Analytics Oracle Enterprise Healthcare Analytics Asset Intensive Oracle Clinical Development Analytics Oracle Enterprise Asset Management Analytics Oracle Operating Room Analytics Related Links Health Sciences Analytic Applications for Your Business Role Oracle Health Sciences Clinical Development Analytics Analytic Applications for Your Product Line Oracle Argus Analytics Oracle Business Intelligence Tools and Technology Communication Oracle Exalytics In-Memory Machine "The adoption of Oracle Financial Services Analytic Applications is of great significance to the bank's transition to more rigorous and risk-averse management practices."Yang Changxue, Project Manager Oracle Communications Data Model /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} table.MsoTableGrid {mso-style-name:"Table Grid"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-priority:59; mso-style-unhide:no; border:solid windowtext 1.0pt; mso-border-alt:solid windowtext .5pt; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-border-insideh:.5pt solid windowtext; mso-border-insidev:.5pt solid windowtext; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;}

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  • PARTNER WEBCAST- ORACLE COMPETENCE - PROGRAM (COMPETENCE VIRTUAL)

    - by mseika
    I am pleased to invite you to join the second (Competence Virtual). In Competence - program we will present Oracle Applications' Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire System Integrator's implementation personnel to conduct successful after sales in their Customer projects. Competencewill be presented on 1st Monday of each quarter after the billable day (4:00 to 5:00 PM CET). The webcast is intended for System Integrator's Implementation Certified Specialists but Competence is open for other interested Oracle Applications system Integrator's personnel as well. At first, two Oracle representatives will discuss Oracle's contribution to Partners. Then you will see product breakout session followed by Q&A with Oracle Experts. Each session will last for maximum 1 hour. A Q&A Document covering all questions and answers will be made available two weeks after the webcast. What are the Benefits for Partners? Find out how Competence helps you to improve your after sales Discover new functions and features so you can enrich your Customer’s solution Learn more about Oracle Applications products, especially sales positioning Hear crucial questions raised by colleagues alike, learn from their interest Engage and present your questions to subject experts Be inspired of the richness of Oracle Applications portfolio – for your and your Customer’s benefit.   Note: Should you already be familiar with a specific Product, then choose another one. Doing so you would expand your knowledge of the overall Applications portfolio. Some presentations contain product demonstration, although these presentations are not intended to be extremely detailed technical presentations. Product breakout sessions:- Fusion CRM: Effective, Efficient and Easy- Fusion HCM: Talent management overview performance, goals, talent review- Distributed Order Management - Fusion SCM Solution- Oracle Transportation Management- Oracle Value Chain Planning: Demantra Sales & Operation Planning and Demantra Demand Management- Oracle CX (Customer Experience) - formerly CEM: Powering Great Customer Experiences- EPM 11.1.2.2 Overview- Oracle Hyperion Profitability and Cost Management, 11.1.2.1 For more details please visit and other breakout sessions on OPN page. Delivery FormatCompetence- program (Competence Virtual) is a series of FREE prerecorded Applications product presentations followed by Q&A. It will be delivered over the Web. Participants have the opportunity to submit questions during the cast via chat and subject matter experts will provide verbal answers live. Competence consists of several parallel prerecorded product breakout sessions, each lasting for max. 1 hour. At first, two Oracle representatives will discuss Oracle’s contribution to Partners. Then you’ll see the product breakout sessions followed by Q&A with Oracle Experts. A Q&A document covering all questions and answers will be made available two weeks after the webcast. You can also see Competence afterwards as its content will be available online for the next 6-12 months.The next Competence web casts will be presented as follows: June the 4th  2012 September the 3rd  2012 December the 3rd  2012 March the 4th  2013. Note: Depending on local network bandwidth please allow some seconds time the presentations to download. You might want to refresh your screen by pressing F5. DurationMaximum 1 hour For further information please contact me at [email protected]. Best regards Markku RouhiainenDirector, Applications Partner EnablementWestern Europe

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  • Customer Interaction Group (NL) becomes the first Oracle EMEA partner that Achieves OPN Specialization for Oracle RightNow CX Cloud Service

    - by Richard Lefebvre
    Oracle Recognizes Customer Interaction Group for Expertise in Oracle RightNow CX Cloud Service Customer Interaction Group, specialists in customer contact and a Gold level member of Oracle® PartnerNetwork (OPN), today announced it has achieved OPN Specialized status for Oracle RightNow CX Cloud Service. To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, Customer Interaction Group has been recognized by Oracle for its expertise in delivering services specifically around Oracle RightNow CX Cloud Service through competency development, business results and proven success.   “As valued Oracle partner it is very important to us to achieve this specialization. With this recognition we guarantee our customers professionalism in each project, from advisory tasks to complex implementations. This allows Customer Interaction Group not only a deepening realization towards optimizing customer interaction, but also to service delivery through various media channels. As a result, our customers are able to service their customers on a higher level” says Hanjo Huizing, CEO of Customer Interaction Group. “Oracle congratulates The Customer Interaction Group with becoming specialized Oracle RightNow partner. Oracle’s Specialization Program is a trusted status and brand, which allows our most experienced and committed partners to differentiate themselves in the marketplace and gain a competitive edge by spotlighting their strengths and special skills” said Richard Lefebvre, head of the Oracle EMEA CRM&CX Partner Community. In today’s competitive markets, successful businesses can successfully stand out by offering their customers good customer service combined with excellent accessibility. Our mission is to help businesses configure and optimize the full range of customer contact. We have the knowledge, experience and tools to develop practical and innovative solutions for customer interaction processes. Our customers as fonq.nl (web department store) and CitizenM (hotels) are working successfully with Oracle RightNow CX Cloud Service. They both serve their customers not only in The Netherlands but also in a lot of countries in Europe. Our focus is on the delivery of excellent customer service at a lower cost. Our objective is to increase return on customer contact and to give customers a positive experience. About Customer Interaction Group Customer Interaction Group specializes in delivering and optimizing customer interaction solutions for voice, web, and social interactions. Armed with the knowledge, experience and solutions, they provide solutions and consulting services to companies seeking to deliver superior customer experiences. The core method and approach of Customer Interaction Group is to translate business problems and processes into practical interaction solutions. Based in Amsterdam, the Netherlands, The Customer Interaction Group serves customers all over Europe. Follow us on Twitter @CustIntGroup, Facebook.com/custintgroup, linkedin.com/company/customer-interaction-group or visit our website www.custintgroup.com About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.

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  • Authenticating your windows domain users in the cloud

    - by cibrax
    Moving to the cloud can represent a big challenge for many organizations when it comes to reusing existing infrastructure. For applications that drive existing business processes in the organization, reusing IT assets like active directory represent good part of that challenge. For example, a new web mobile application that sales representatives can use for interacting with an existing CRM system in the organization. In the case of Windows Azure, the Access Control Service (ACS) already provides some integration with ADFS through WS-Federation. That means any organization can create a new trust relationship between the STS running in the ACS and the STS running in ADFS. As the following image illustrates, the ADFS running in the organization should be somehow exposed out of network boundaries to talk to the ACS. This is usually accomplish through an ADFS proxy running in a DMZ. This is the official story for authenticating existing domain users with the ACS.  Getting an ADFS up and running in the organization, which talks to a proxy and also trust the ACS could represent a painful experience. It basically requires  advance knowledge of ADSF and exhaustive testing to get everything right.  However, if you want to get an infrastructure ready for authenticating your domain users in the cloud in a matter of minutes, you will probably want to take a look at the sample I wrote for talking to an existing Active Directory using a regular WCF service through the Service Bus Relay Binding. You can use the WCF ability for self hosting the authentication service within a any program running in the domain (a Windows service typically). The service will not require opening any port as it is opening an outbound connection to the cloud through the Relay Service. In addition, the service will be protected from being invoked by any unauthorized party with the ACS, which will act as a firewall between any client and the service. In that way, we can get a very safe solution up and running almost immediately. To make the solution even more convenient, I implemented an STS in the cloud that internally invokes the service running on premises for authenticating the users. Any existing web application in the cloud can just establish a trust relationship with this STS, and authenticate the users via WS-Federation passive profile with regular http calls, which makes this very attractive for web mobile for example. This is how the WCF service running on premises looks like, [ServiceBehavior(Namespace = "http://agilesight.com/active_directory/agent")] public class ProxyService : IAuthenticationService { IUserFinder userFinder; IUserAuthenticator userAuthenticator;   public ProxyService() : this(new UserFinder(), new UserAuthenticator()) { }   public ProxyService(IUserFinder userFinder, IUserAuthenticator userAuthenticator) { this.userFinder = userFinder; this.userAuthenticator = userAuthenticator; }   public AuthenticationResponse Authenticate(AuthenticationRequest request) { if (userAuthenticator.Authenticate(request.Username, request.Password)) { return new AuthenticationResponse { Result = true, Attributes = this.userFinder.GetAttributes(request.Username) }; }   return new AuthenticationResponse { Result = false }; } } Two external dependencies are used by this service for authenticating users (IUserAuthenticator) and for retrieving user attributes from the user’s directory (IUserFinder). The UserAuthenticator implementation is just a wrapper around the LogonUser Win Api. The UserFinder implementation relies on Directory Services in .NET for searching the user attributes in an existing directory service like Active Directory or the local user store. public UserAttribute[] GetAttributes(string username) { var attributes = new List<UserAttribute>();   var identity = UserPrincipal.FindByIdentity(new PrincipalContext(this.contextType, this.server, this.container), IdentityType.SamAccountName, username); if (identity != null) { var groups = identity.GetGroups(); foreach(var group in groups) { attributes.Add(new UserAttribute { Name = "Group", Value = group.Name }); } if(!string.IsNullOrEmpty(identity.DisplayName)) attributes.Add(new UserAttribute { Name = "DisplayName", Value = identity.DisplayName }); if(!string.IsNullOrEmpty(identity.EmailAddress)) attributes.Add(new UserAttribute { Name = "EmailAddress", Value = identity.EmailAddress }); }   return attributes.ToArray(); } As you can see, the code is simple and uses all the existing infrastructure in Azure to simplify a problem that looks very complex at first glance with ADFS. All the source code for this sample is available to download (or change) in this GitHub repository, https://github.com/AgileSight/ActiveDirectoryForCloud

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  • October in Review

    - by Richard Bingham
    With OpenWorld over October was time to get back to serious work for everyone, including the Fusion Applications Developer Relations team. Don't forget the OpenWorld content is still available, including presentation downloads, for a limited period of time so be sure to grab anything you found useful or take another scan for anything you might have missed. Of all the announcements, the continued evolution of the Oracle Cloud services for extending and integrating with Fusion Applications is increasing in popularity, and certainly the Cloud Marketplace is something we're becoming involved in. More details to follow. Fusion Concepts Last week Vik from our team started the new "Fusion Concepts" series of articles, providing those new to Fusion Applications an explanation of the architectural basics, with the aim to reduce the learning curve and lay the platform for more efficient and effective development. The series begun with an insightful first post on the different schemas that exist in the Fusion Applications database. Look out for upcoming posts on multi-lingual entities, profile options, look-ups and more. New Learning Resources Our YouTube channel continued to expand with more 'how to' videos on using page composer, extending the Simplified UI (aka FUSE), and integrating BI reports and analytics. Also the Oracle Learning Library is now well established as a central resource for knowledge, now with thousands of tutorials, videos, and documents. Of particular note are the great new extensibility-related videos added by the CRM Product Management team, including more on the ever-expanding capabilities of Application Composer. To see some examples of these search using keyword 'customization' or the product 'Sales Cloud'. Finally on learning resources, as Oliver mentioned the Oracle Press book on Fusion Application Customization and Extensibility is now available for pre-order on Amazon (due out 1st Jan). Out And About October also saw us attend the annual Apps Conference held by the UK Oracle User Group in London. Interestingly there was an Applications Transformation stream of sessions and content that included Fusion Applications with all the latest in the Oracle Applications evolution, as always focused around the three tenets of social, mobile, and cloud. Read more in Richard's post-event write up. Other teams around Oracle have also been busy. Angelo from the Platform Technical Services group has done quite a bit of work using web services with Fusion SaaS and has published many interesting findings on his blog. It's definitely recommended reading if you are working on any related integration projects. The middleware-for-applications group has built a new tool called "AppAdvantage" offering an online assessment of your use of Fusion Middleware technologies with Oracle Applications. As the popularity of integrating cloud applications with on-premises systems continued to grow, leveraging existing middleware technologies (and licenses) to support the integration solution is likely to be of paramount importance. Similarly the "Build Enterprise Application Extensions with Ease" section of the related webpage has AppsUX director Killan Evers speaking about customization using the composer tools. Both are useful resources for those just getting started with a move to Fusion Applications. The Oracle A-Team, specialists in middleware technical architecture, always publish superb content via their 'chronicles' site, now with a substantial amount specifically related to Fusion Applications. Click on the Fusion Applications menu on the top right of their homepage to see more. Last month of particular note was an article on customizing the timeout pop-up message that shows to inactive users, providing design-time insight and easy-to-follow steps. Finally if you're looking at using Oracle Middleware and Cloud to tailor and extend your applications then you may also be interested in this new blog post on the roadmap for Oracle SOA and the latest on-demand Cloud Development webcast.

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  • Business School graduate joins Oracle

    - by jessica.ebbelaar(at)oracle.com
    My name is Mathias, I work as an Applications Inside Sales Rep for the French market, and I’d like to give you a brief snapshot of my experience at Oracle. First things first, how did you hear about Oracle? Where have you seen the sharp and recognizable red logo? Was it in Charles de Gaulle Airport when your eyes crossed the 20-metre banner with a picture of a strange big machine in the middle? Was it through reading the Forbes 10 top IT companies worldwide ranking? Or is it because IT is your thing and you cannot but know one of the “big four”? Meeting with a Grenoble Alumnus My story is a little different. My plan was to work in sales, in the IT industry. I had heard about Oracle, but my opinion at the time was that this kind of multinational company was way out of reach for a young graduate, even with high enthusiasm and great excitement to be (finally) on the job market. So, I was really surprised when I had an interesting conversation with a top alumnus of my business school. We were at the Grenoble Ecole de Management graduation ceremony (our graduation!), and before the party got really started, I got to chat with her. She told me of the great experience she was getting by living and working in Dublin. She had already figured it all out: “you work with another 100 young people from 10 different nationalities across Europe, you can be based in Dublin, but then once you work really hard you can move to Malaga Spain or other BUs around the world, you can work with different lines of business and learn about new “techy” and business oriented products, move to the field in your home country or elsewhere, etc.” What, what, what? Moving around Europe, trained by the best sales coaches in the world, acquiring strong IT knowledge and getting on board with one of fastest-growing and most watched companies in the world? Well, I was in. The next day (OK, 3 days after, the time to recover), I sent her my CV, and 3 months later I started as a Business Development Consultant at Oracle in Dublin, representing the latest cloud based CRM across the French market. That was 15 months ago. Since then, I moved line of business twice, I’m always learning new things and working with different and senior stakeholders; I have attended hundreds of hours of sales and product training (priceless when you come from a business background); I passed the Dublin Institute of Technology Sales Certification through different trainings given onsite within Oracle; I’ve led projects based around social media and I’ve gotten involved within various sales deals going on my market. Despite all of these great things, two will remain in my spirit: the multiculturalism that I experience every day in the office, and the American style of management - more direct and open than what you can find in “regular French companies”. Sales Progression Board In May 2012, I passed what we call a ‘Sales Progression Board’ to be promoted to an Inside Sales position. I am now in charge of generating revenue through the sale of Oracle applications on my specific territory. Always keeping in my mind my personal ambition: going to the field one day. Interested to join Oracle in the same role as Mathias? Visit http://campus.oracle.com.

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  • Oracle participó en el Expocontact14

    - by Noelia Gomez
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Los pasados 27 y 28 de Mayo tuvo lugar el congreso Expocontact en el Museo del Traje. El congreso volvió a ser punto de encuentro de los mejores expertos y empresas líderes del sector Contact Center con una convocatoria de 700 asistentes. Oracle, además de patrocinador del evento, formó parte de la agenda con la ponencia de Victor López, Sales Consulting Director, CRM Orale Ibérica en la que explicó “Cómo pasar de atender a “gestionar experiencias” ”. En esta ponencia trasladó la importancia de la innovación tecnológica en el servicio al cliente ya que a través de este “puedes disponer del perfil completo de tu cliente” y hacer tu trabajo más ágil y funcional, comentaba Victor. Además, aprovechó para resaltar las mayores funcionalidades de las soluciones de CX (Customer Experience) de Oracle en la nube: “multicanal, móviles, integradas y flexibles”. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Además de las ponencias, la agenda contaba con una mesa redonda donde se debatió sobre la gestión integral del cliente desde una perspectiva global. La interacción de la audiencia fue clave durante las dos jornadas, pudiendo votar a las preguntas propuestas sobre las ponencias en directo y conociendo al momento los resultados, a través de una aplicación móvil. Algo que hizo constatar un mensaje clave para este sector: “saber escuchar al cliente” Conoce ya nuestras soluciones de CX aquí. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Replicating between Cloud and On-Premises using Oracle GoldenGate

    - by Ananth R. Tiru
    Do you have applications running on the cloud that you need to connect with the on premises systems. The most likely answer to this question is an astounding YES!  If so, then you understand the importance of keep the data fresh at all times across the cloud and on-premises environments. This is also one of the key focus areas for the new GoldenGate 12c release which we announced couple of week ago via a press release. Most enterprises have spent years avoiding the data “silos” that inhibit productivity. For example, an enterprise which has adopted a CRM strategy could be relying on an on-premises based marketing application used for developing and nurturing leads. At the same time it could be using a SaaS based Sales application to create opportunities and quotes. The sales and the marketing teams which use these systems need to be able to access and share the data in a reliable and cohesive way. This example can be extended to other applications areas such as HR, Supply Chain, and Finance and the demands the users place on getting a consistent view of the data. When it comes to moving data in hybrid environments some of the key requirements include minimal latency, reliability and security: Data must remain fresh. As data ages it becomes less relevant and less valuable—day-old data is often insufficient in today’s competitive landscape. Reliability must be guaranteed despite system or connectivity issues that can occur between the cloud and on-premises instances. Security is a key concern when replicating between cloud and on-premises instances. There are several options to consider when replicating between the cloud and on-premises instances. Option 1 – Secured network established between the cloud and on-premises A secured network is established between the cloud and on-premises which enables the applications (including replication software) running on the cloud and on-premises to have seamless connectivity to other applications irrespective of where they are physically located. Option 2 – Restricted network established between the cloud and on-premises A restricted network is established between the cloud and on-premises instances which enable certain ports (required by replication) be opened on both the cloud and on the on-premises instances and white lists the IP addresses of the cloud and on-premises instances. Option 3 – Restricted network access from on-premises and cloud through HTTP proxy This option can be considered when the ports required by the applications (including replication software) are not open and the cloud instance is not white listed on the on-premises instance. This option of tunneling through HTTP proxy may be only considered when proper security exceptions are obtained. Oracle GoldenGate Oracle GoldenGate is used for major Fortune 500 companies and other industry leaders worldwide to support mission-critical systems for data availability and integration. Oracle GoldenGate addresses the requirements for ensuring data consistency between cloud and on-premises instances, thus facilitating the business process to run effectively and reliably. The architecture diagram below illustrates the scenario where the cloud and the on-premises instance are connected using GoldenGate through a secured network In the above scenario, Oracle GoldenGate is installed and configured on both the cloud and the on-premises instances. On the cloud instance Oracle GoldenGate is installed and configured on the machine where the database instance can be accessed. Oracle GoldenGate can be configured for unidirectional or bi-directional replication between the cloud and on premises instances. The specific configuration details of Oracle GoldenGate processes will depend upon the option selected for establishing connectivity between the cloud and on-premises instances. The knowledge article (ID - 1588484.1) titled ' Replicating between Cloud and On-Premises using Oracle GoldenGate' discusses in detail the options for replicating between the cloud and on-premises instances. The article can be found on My Oracle Support. To learn more about Oracle GoldenGate 12c register for our launch webcast where we will go into these new features in more detail.   You may also want to download our white paper "Oracle GoldenGate 12c Release 1 New Features Overview" I would love to hear your requirements for replicating between on-premises and cloud instances, as well as your comments about the strategy discussed in the knowledge article to address your needs. Please post your comments in this blog or in the Oracle GoldenGate public forum - https://forums.oracle.com/community/developer/english/business_intelligence/system_management_and_integration/goldengate

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  • 4 Key Ingredients for the Cloud

    - by Kellsey Ruppel
    It's a short week here with the US Thanksgiving Holiday. So, before we put on our stretch pants and get ready to belly up to the dinner table for turkey, stuffing and mashed potatoes, let's spend a little time this week talking about the Cloud (kind of like the feathery whipped goodness that tops the infamous Thanksgiving pumpkin pie!) But before we dive into the Cloud, let's do a side by side comparison of the key ingredients for each. Cloud Whipped Cream  Application Integration  1 cup heavy cream  Security  1/4 cup sugar  Virtual I/O  1 teaspoon vanilla  Storage  Chilled Bowl It’s no secret that millions of people are connected to the Internet. And it also probably doesn’t come as a surprise that a lot of those people are connected on social networking sites.  Social networks have become an excellent platform for sharing and communication that reflects real world relationships and they play a major part in the everyday lives of many people. Facebook, Twitter, Pinterest, LinkedIn, Google+ and hundreds of others have transformed the way we interact and communicate with one another.Social networks are becoming more than just an online gathering of friends. They are becoming a destination for ideation, e-commerce, and marketing. But it doesn’t just stop there. Some organizations are utilizing social networks internally, integrated with their business applications and processes and the possibility of social media and cloud integration is compelling. Forrester alone estimates enterprise cloud computing to grow to over $240 billion by 2020. It’s hard to find any current IT project today that is NOT considering cloud-based deployments. Security and quality of service concerns are no longer at the forefront; rather, it’s about focusing on the right mix of capabilities for the business. Cloud vs. On-Premise? Policies & governance models? Social in the cloud? Cloud’s increasing sophistication, security in applications, mobility, transaction processing and social capabilities make it an attractive way to manage information. And Oracle offers all of this through the Oracle Cloud and Oracle Social Network. Oracle Social Network is a secure private network that provides a broad range of social tools designed to capture and preserve information flowing between people, enterprise applications, and business processes. By connecting you with your most critical applications, Oracle Social Network provides contextual, real-time communication within and across enterprises. With Oracle Social Network, you and your teams have the tools you need to collaborate quickly and efficiently, while leveraging the organization’s collective expertise to make informed decisions and drive business forward. Oracle Social Network is available as part of a portfolio of application and platform services within the Oracle Cloud. Oracle Cloud offers self-service business applications delivered on an integrated development and deployment platform with tools to rapidly extend and create new services. Oracle Social Network is pre-integrated with the Fusion CRM Cloud Service and the Fusion HCM Cloud Service within the Oracle Cloud. If you are looking for something to watch as you veg on the couch in a post-turkey dinner hangover, you might consider watching these how-to videos! And yes, it is perfectly ok to have that 2nd piece of pie

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  • Framework for Everything - Where to begin? [Longer post]

    - by SquaredSoft
    Back story of this question, feel free to skip down for the specific question Hello, I've been very interested in the idea of abstract programming the last few years. I've made about 30 attempts at creating a piece of software that is capable of almost anything you throw at it. I've undertook some attempts at this that have taken upwards of a year, while getting close, never releasing it beyond my compiler. This has been something I've always tried wrapping my head around, and something is always missing. With the title, I'm sure you're assuming, "Yes of course you noob! You can't account for everything!" To which I have to reply, "Why not?" To give you some background into what I'm talking about, this all started with doing maybe a shade of gray hat SEO software. I found myself constantly having to create similar, but slightly different sets of code. I've gone through as many iterations of way to communicate on http as the universe has particles. "How many times am I going to have to write this multi-threaded class?" is something I found myself asking a lot. Sure, I could create a class library, and just work with that, but I always felt I could optimize what I had, which often was a large undertaking and typically involved frequent use of the CRTL+A keyboard shortcut, mixed with the delete button. It dawned on me that it was time to invest in a plugin system. This would allow me to simply add snippets of code. as time went on, and I could subversion stuff out, and distribute small chunks of code, rather than something that encompasses only a specific function or design. This comes with its own complexity, of course, and by the time I had finished the software scope for this addition, it hit me that I would want to add to everything in the software, not just a new http method, or automation code for a specific website. Great, we're getting more abstract. However, the software that I have in my mind comes down to a quite a few questions regarding its execution. I have to have some parameters to what I am going to do. After writing what the perfect software would do in my mind, I came up with this as a list of requirements: Should be able to use networking A "Macro" or "Expression system" which would allow people to do something like : =First(=ParseToList(=GetUrl("http://www.google.com?q=helloworld!"), Template.Google)) Multithreaded Able to add UI elements through some type of XML -- People can make their own addons etc. Can use third party API through the plugins, such as Microsoft CRM, Exchange, etc. This would allow the software to essentially be used for everything. Really, any task you wish to automate, in a simple way. Making the UI was as also extremely hard. How do you do all of this? Its very difficult. So my question: With so many attempts at this, I'm out of ideas how to successfully complete this. I have a very specific idea in my mind, but I keep failing to execute it. I'm a self taught programmer. I've been doing it for years, and work professionally in it, but I've never encountered something that would be as complex and in-depth as a system which essentially does everything. Where would you start? What are the best practices for design? How can I avoid constantly having to go back and optimize my software. What can I do to generalize this and draw everything out to completion. These are things I struggle with. P.s., I'm using c# as my main language. I feel like in this example, I might be hitting the outer limit of the language, although, I don't know if that is the case, or if I'm just a bad programmer. Thanks for your time.

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  • Oracle Executive Strategy Brief: Enterprise-Grade Cloud Applications

    - by B Shashikumar
    Cloud Computing has clearly evolved into one of the dominant secular trends in the industry. Organizations are looking to the cloud to change how they buy and consume IT. And its no longer about just lower up-front costs. The cloud promises to deliver greater agility and free up resources to focus on innovation versus running and maintaining systems. But are organizations actually realizing these benefits? The full promise of cloud is not being realized by customers who entrust their business to multiple niche cloud providers. While almost 9 out of 10 companies  expect more IT agility with cloud, only 47% are actually getting it (Source: 2011 State of Cloud Survey by Symantec). These niche cloud customers have also seen the promises of lower costs, efficiency gains, improved security, and compliance go unfulfilled. Having one cloud provider for customer relationship management (CRM) and another for human capital management (HCM), and then trying to glue these proprietary systems together while integrating to a back-office financial system can add to complexity and long-term costs. Completing a business process or generating an integrated report is cumbersome, and leverages incomplete data. Why can’t niche cloud providers deliver on the full promise of cloud? It’s simple: you still need to complete business processes. You still need reporting that enables you to take action using data from multiple systems. You still have to comply with SOX and other industry regulations. These requirements don’t go away just because you deploy in the cloud. Delivering lower up-front costs by enabling customers to buy software as a service (SaaS) is the easy part. To get real value that lasts longer than your quarterly report, it’s important to realize the benefits of cloud without compromising on functionality and while having the right level of control and flexibility. This is the true promise of cloud. Oracle’s cloud strategy centers around delivering the benefits of cloud—without compromise. We uniquely empower our customers with complete solutions and choice. From the richest functionality to integrated reporting and great user experience. It’s all available in the cloud. And it works not just with other Oracle cloud applications, but with your existing Oracle and third-party systems as well. This helps protect your current investments and extend their value as you journey to the cloud. We’ve made the necessary investments not only in our applications but also in the underlying technology that makes it all run—from the platform down to the hardware and operating system. We make it all. And we’ve engineered it to work together and be highly optimized for our customers, in the cloud. With Oracle enterprise-grade cloud applications, you get the benefits of cloud plus more power, more choice, and more confidence. Read more about how you can realize the true advantage of Cloud with Oracle Enterprise-grade Cloud applications in the Oracle Executive Strategy Brief here.  You can also attend an Oracle Cloud Conference event at a city near you. Register here. 

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  • No Customer Left Behind

    - by Kathryn Perry
    A guest post by David Vap, Group Vice President, Oracle Applications Product Development What does customer experience mean to you? Is it a strategy for your executives? A new buzz word and marketing term? A bunch of CRM technology with social software added on? For me, customer experience is a customer-centric worldview that produces a deeper understanding of your business and what it takes to achieve sustainable, differentiated success. It requires you to prioritize and examine the journey your customers are on with your brand, so you can answer the question, "How can we drive greater value for our business by delivering a better customer experience?" Businesses that embrace a customer-centric worldview understand their business at a much deeper level than most. They know who their customers are, what their value is, what they do, what they say, what they want, and ultimately what that means to their business. "Why Isn't Everyone Doing It?" We're all consumers who have our own experiences with many brands. Good or bad, some of those experiences stay with us. So viscerally we understand the concept of customer experience from the stories we share. One that stands out in my mind happened as I was preparing to leave for a 12-month job assignment in Europe. I wanted to put my cable television subscription on hold. I wasn't leaving for another vendor. I wasn't upset. I just had a situation where it made sense to put my $180 per month account on pause until I returned. Unfortunately, there was no way for this cable company to acknowledge that I was a loyal customer with a logical request - and to respond accordingly. So, ultimately, they lost my business. Research shows us that it costs six to seven times more to acquire a new customer than to retain an existing one. Heavily funding the efforts of getting new customers and underfunding the efforts of serving the needs of your existing (who are your greatest advocates) is a vicious and costly cycle. "Hey, These Guys Suck!" I love my Apple iPad because it's so easy to use. The explosion of these types of technologies, combined with new media channels, has raised our expectations and made us hyperaware of what's going on and what's available. In addition, social media has given us a megaphone to share experiences both positive and negative with greater impact. We are now an always-on culture that thrives on our ability to access, connect, and share anywhere anytime. If we don't get the service, product, or value we expect, it is easy to tell many people about it. We also can quickly learn where else to get what we want. Consumers have the power of influence and choice at a global scale. The businesses that understand this principle are able to leverage that power to their advantage. The ones that don't, suffer from it. Which camp are you in?Note: This is Part 1 in a three-part series. Stop back for Part 2 on November 19.

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