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  • YAML to CSV converter-does one exist already?

    - by Joel
    Hi folks, I'm wanting to migrate contacts from one CRM to another. The first only exports all the data I need in YAML. The second only imports with CSV. Is there a converter out there that already exists, or do I need to build one specific to this job? Thanks!

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  • How to create Data Entry User Interfaces in asp.net?

    - by Wael Dalloul
    Suppose that you have a big Data Entry Web Application Like Microsoft CRM, what is the strategies and technologies that you follow to build a website like it? I don't want to use any Dynamic Web Page Generation software, because it have a lot of limitations.. Also I don't want to design every page and repeat everything what's the best approach? Any Ideas or Head lines on this issue? Thanks in Advance...

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  • How to add a menu item into a File Type in Outlook

    - by balexandre
    I'm trying to create a Export method of a VCF file to our CRM application. I'm running the new VS 2010 but target the project as .NET 3.5 what is the technique to hook up into this context menu? I'm very new to AddIns but as a logical line of thought is to create an Outlook AddIn, but I'm failing miserably to add a menu item to this context menu :( Thank you for any help on this

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  • Upgrading PHP 5.1 to 5.3 on Linux Server

    - by nicorellius
    I trying to find the best way to upgrade from PHP 5.1 to 5.3. The CRM software I am running on this server requires this upgrade or else I probably wouldn't even perform it, because it seems like it's going to be perhaps trickier than I hoped it would be. Being still new to the programming world, these routine upgrades are still worrisome to me. I am running apache 2.2.6 (Fedora), PHP 5.1.6 and MySQL 5.0.27 on this server.

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  • Service MSFTESQL not found.

    - by hrishi
    While installating MS-CRM:I got sql server errors:- 1Service MSFTESQL not found. The specified service does not exists as an installed service -----but i can see the service is running automatically and help file says "verify that you have local administrator permissions for the computer on which sql server is running. And if necessary grant the needed permissions." how to achive this.

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  • Faking User Roles in Sitecore 6.2

    - by Jesse Millikan
    The Faking User Roles document in SDN appears to give exactly what I need. I have a few "roles" that I have access to through stored procedure calls I don't control, read-only, via a CRM I don't have direct access to. Unfortunately, I can't find the method AddRole, or even the class UserItem, by its present name. Does this functionality exist in Sitecore 6.2? If so, where is it?

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  • Centralizing / Abstracting MSSQL Data from Multiple Tables / Databases

    - by davemackey
    If one has a number of databases (due to separate application front-ends) that provide a complete picture - for example a CRM, accounting, and product database - what methods are available to centralize/abstract this data for easy reporting? Essentially, I'm wondering if there is a way to automatically pull data from multiple databases into a central repository that is continuously updated from the three databases and which can be used for reporting? I'm also open to alternative best practice suggestions?

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  • A Security (encryption) Dilemma

    - by TravisPUK
    I have an internal WPF client application that accesses a database. The application is a central resource for a Support team and as such includes Remote Access/Login information for clients. At the moment this database is not available via a web interface etc, but one day is likely to. The remote access information includes the username and passwords for the client's networks so that our client's software applications can be remotely supported by us. I need to store the usernames and passwords in the database and provide the support consultants access to them so that they can login to the client's system and then provide support. Hope this is making sense. So the dilemma is that I don't want to store the usernames and passwords in cleartext on the database to ensure that if the DB was ever compromised, I am not then providing access to our client's networks to whomever gets the database. I have looked at two-way encryption of the passwords, but as they say, two-way is not much different to cleartext as if you can decrypt it, so can an attacker... eventually. The problem here is that I have setup a method to use a salt and a passcode that are stored in the application, I have used a salt that is stored in the db, but all have their weaknesses, ie if the app was reflected it exposes the salts etc. How can I secure the usernames and passwords in my database, and yet still provide the ability for my support consultants to view the information in the application so they can use it to login? This is obviously different to storing user's passwords as these are one way because I don't need to know what they are. But I do need to know what the client's remote access passwords are as we need to enter them in at the time of remoting to them. Anybody have some theories on what would be the best approach here? update The function I am trying to build is for our CRM application that will store the remote access details for the client. The CRM system provides call/issue tracking functionality and during the course of investigating the issue, the support consultant will need to remote in. They will then view the client's remote access details and make the connection

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  • Sending a SOAP message with PHP

    - by Probocop
    Hi, what I'm trying to do is send a load of values captured from a form to a CRM system with SOAP and PHP. I've been reading up on SOAP for a while and I don't understand how to go about doing so, does anybody else know?

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  • UNC Paths in Google Chrome

    - by Daemonic
    We have an internal wiki setup and do a lot of linking to files on internal shares. We typically use this format (where Share is the name of the server): <a href="file:///\\share\blah\blah\file.txt"> This works in FireFox (after modifying the userpref.js) and IE. We've now had a bit of an adoption of Google Chrome. These links do not appear to work in Chrome. I've been unable to find anything about it on the net so far. :/ This is served up on an IIS box (7.0, https). It seems to be that Chrome has some protection like FireFox does and prevents file links from being loaded from a webpage. Does anyone know of any workarounds?

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  • CodePlex Daily Summary for Sunday, September 30, 2012

    CodePlex Daily Summary for Sunday, September 30, 2012Popular ReleasesCAPTCHA Solver: Initial Release: This is the initial Release :) Still very much a WIP.MCEBuddy 2.x: MCEBuddy 2.2.17: Reccomended update to 2.2.16 Changelog for 2.2.17 (32bit and 64bit) 1. Fixed bugs around thread synchronization with new remote model (fixes cause the app to crash or hang) 2. Updated UPnP code base, faster and more reliable now 3. Now you can get audio/video properties for multiple files on main page. Selected multiple files and right click, all selected files properties will be shown. 4. Fix a bug, not able to enter a conversion task name in the GUIAggravation: Version 1.0: This version 1.0 release is pretty stable. You need the Silverlight 4 runtime, developer tools, and Experssion Blend 4 installed.Readable Passphrase Generator: KeePass Plugin 0.7.1: See the KeePass Plugin Step By Step Guide for instructions on how to install the plugin. Changes Built against KeePass 2.20Windows 8 Toolkit - Charts and More: Beta 1.0: The First Compiled Version of my LibraryPDF.NET: PDF.NET.Ver4.5-OpenSourceCode: PDF.NET Ver4.5 ????，????Web??????。 PDF.NET Ver4.5 Open Source Code,include a sample Web application project.D3 Loot Tracker: 1.4: Session name is displayed in the UI. Changes data directory for clickonce deployment so that sessions files are persisted between versions. Added a delete button in the sessions list window. Allow opening of the sessions local folder from the session list widow. Display the session name in the main window Ability to select which diablo process to hook up to when pressing new () function BUT only if multi-process support is selected in the generals settings tab menu. Session picker...CRM 2011 Visual Ribbon Editor: Visual Ribbon Editor 1.1 Beta: Visual Ribbon Editor 1.1 Beta What's New: Fixed scrolling issue in UnHide dialog Added support for connecting via ADFS / IFD Added support for more than one action for a button Added support for empty StringParameter for Javascript functions Fixed bug in rule CrmClientTypeRule when selecting Outlook option Extended Prefix field in New Button dialogVisual Studio Icon Patcher: Version 1.5.2: This version contains no new images from v1.5.1 Contains the following improvements: Better support for detecting the installed languages The extract & inject commands won’t run if Visual Studio is running You may now run in extract or inject mode The p/invoke code was cleaned up based on Code Analysis recommendations When a p/invoke method fails the Win32 error message is now displayed Error messages use red text Status messages use green textZXing.Net: ZXing.Net 0.9.0.0: On the way to a release 1.0 the API should be stable now with this version. sync with rev. 2393 of the java version improved api better Unity support Windows RT binaries Windows CE binaries new Windows Service demo new WPF demo WindowsCE Hotfix: Fixes an error with ISO8859-1 encoding and scannning of QR-Codes. The hotfix is only needed for the WindowsCE platform.C.B.R. : Comic Book Reader: CBR 0.7: Synthesis since 0.6 : ePUB : Complete refactoring Add a new dedicated feed viewer for opds stream PDF conversion : improved with image merge Make all backstage panel scrollable Integrate the new AvalonDock 2 library. Support multi-document. Library explorer and Table of content are now toolboxes Designer for dynamic books is now mvvm and much better New BrowserForControl Customized xps viewer to suppress toolbars and bind it to cbr commands Add quick start manual and button ...menu4web: menu4web 1.0 - free javascript menu for web sites: menu4web 1.0 has been tested with all major browsers: Firefox, Chrome, IE, Opera and Safari. Minified m4w.js library is less than 9K. Includes 21 menu examples of different styles. Can be freely distributed under The MIT License (MIT).Rawr: Rawr 5.0.0: This is the Downloadable WPF version of Rawr!For web-based version see http://elitistjerks.com/rawr.php You can find the version notes at: http://rawr.codeplex.com/wikipage?title=VersionNotes Rawr Addon (NOT UPDATED YET FOR MOP)We now have a Rawr Official Addon for in-game exporting and importing of character data hosted on Curse. The Addon does not perform calculations like Rawr, it simply shows your exported Rawr data in wow tooltips and lets you export your character to Rawr (including ba...Coevery - Free CRM: Coevery 1.0.0.26: The zh-CN issue has been solved. We also add a project management module.VidCoder: 1.4.1 Beta: Updated to HandBrake 4971. This should fix some issues with stuck PGS subtitles. Fixed build break which prevented pre-compiled XML serializers from showing up. Fixed problem where a preset would get errantly marked as modified when re-opening the encode settings window or importing a new preset.Snake!: Snake 1.0: Version 1 StablePaging SharePoint ListItems using listitems position: Paginglistitems V1.0: This is a console application which has two methods both on CSOM and SOM to display the listitems in a paged manner.SharePoint Move Discussion Threads: SharePoint Move Discussion Threads ver 0.1: ver 0.1NTCPMSG: V1.1.1.0: increase the performance. Support .net framework 4.0.BlackJumboDog: Ver5.7.2: 2012.09.23 Ver5.7.2 (1)InetTest?? (2)HTTP?????????????????100???????????New Projects2D Sprite Editor: This is a 2d sprite editor. Import your sprite sheet, trace your animations frame and export the coordinates points in a simple txt file, ready to import.caifenweb1: test project.CatchThatException: This is a small logging library We created at developerpath.com to help us log exceptions. It write it to a text file and you can easilay open that txt.FsxWs - WebServices for Microsoft FSX: WebServices for MS Flight Simulator. Get flights data as JSON, KML. !! Still in SetUp phase - be patient !!GetTPB: Some training in downloading and parsing web pages, with multithreading too.JSON-RPC Client Generator (for XBMC): The goal of this project is to provide a .Net client for the XBMC JSONRPC API. The main part is not XBMC dependent and may be used for any JSON-RPC client.matlab-silhouette-pose-wtf: Whatevermfp: this is random codeMVC Grid: MVC Grid ExampleMyWebSocketTry: sssssssssssssssssssssssssssssssssssssssNetduino Console: Netduino Console is an interface with built in messaging layers that allows you as a developer to dynamically create plugins following a provided interface to iSharePoint ASP.NET Verifier: Project will allow to verify SharePoint 2010 components using ASP.NET web applicationSharepoint Custom Upload: This is a SharePoint solution that allows an administrator to customize the upload page individually for each document library in a site.. It allows you to makeWinWeb Browser Deluxe: WinWeb Browser Deluxe es un navegador web de código abierto basado en Internet Explorer hecho en Visual Basic .NET. Descargalo ya!writethatoutput: This is the official release page for WriteThatOutPut from developerpath.com

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  • It&rsquo;s All About Expectation Management

    - by D'Arcy Lussier
    I saw this tweet from Gerald Weinberg today: I’d expand on this – its not just managers, its our clients as well. With so much focus on “agile” and reducing the amount of wasteful documentation created, those that typically consume traditional deliverables haven’t caught up. For many, there still is a correlation between seeing a mountain of paper, or a 30 page Word document, or a 40 slide PowerPoint, and feeling like some “work” was done. The “Value Driven Development” movement is still in its infancy, even with the adoption and success stories. So, we have two options – we can complain about it, or we can learn how to live with it while continuing to evangelize about the benefits of value over bloat. The reality is that perceived value is still value, so what’s important – especially in a situation as Gerald mentions where management or clients don’t understand the work – is to find out what the manager/client values and deliver to that. That doesn’t mean you don’t discuss it. That doesn’t mean that if you see risks being represented in what a manager/client is asking you don’t question it and provide alternatives. But it does mean that you don’t slam the door on it – you don’t just toss it aside and ignore what their perceived value is. The world isn’t perfect, primarily because its filled with imperfect people. The only way to get better is to engage and not dismiss each other, even if we disagree on value.

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  • Why is C++ backward compatibility important / necessary?

    - by Giorgio
    As far as understand it is a well-established opinion within the C++ community that C is an obsolete language that was useful 20 years ago but cannot support many modern good programming practices, or even encourages bad practices; certain features that were typical of C++ (C with classes) during the nineties are also obsolete and considered bad practice in modern C++ (e.g., new and delete should be replaced by smart pointer primitives). In view of this, I often wonder why backward compatibility with C and obsolete C++ features is still considered important: to my knowledge there is no 100% compatibility, but most of C and C++ are contained in C++11 as a subset. Of course, there is a lot of legacy code and libraries (possibly containing templates) that are written using a previous standard of the language and which still need to be maintained or used in connection with new code. Nevertheless, maybe it would still be possible to drop obsolete C and C++ features (e.g. the mentioned new / delete) from a future C++ standard so that it is impossible to use them in new code. In this way, old and dangerous programming practices would be quickly banned from new code, and modern, better programming practices would be enforced by the compiler. Legacy code could still be maintained using separate compilation (having C alongside C++ source files is already a common practice). Developers would have to choose between one compiler supporting the old-style C++ that was common during the nineties and a compiler supporting the modern C++? style (the question mark indicates a future, hypothetical revision). Only mixing the two styles would be forbidden. Would this be a viable strategy for encouraging the adoption of modern C++ practices? Are there conceptual reasons or technical problems (e.g. compiling existing templates) that make such a change undesirable or even impossible? Has such a development been proposed in the C++ community. If there has been some extended discussion on the topic, is there any material on-line?

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  • LLBLGen Pro v3.1 released!

    - by FransBouma
    Yesterday we released LLBLGen Pro v3.1! Version 3.1 comes with new features and enhancements, which I'll describe briefly below. v3.1 is a free upgrade for v3.x licensees. What's new / changed? Designer Extensible Import system. An extensible import system has been added to the designer to import project data from external sources. Importers are plug-ins which import project meta-data (like entity definitions, mappings and relational model data) from an external source into the loaded project. In v3.1, an importer plug-in for importing project elements from existing LLBLGen Pro v3.x project files has been included. You can use this importer to create source projects from which you import parts of models to build your actual project with. Model-only relationships. In v3.1, relationships of the type 1:1, m:1 and 1:n can be marked as model-only. A model-only relationship isn't required to have a backing foreign key constraint in the relational model data. They're ideal for projects which have to work with relational databases where changes can't always be made or some relationships can't be added to (e.g. the ones which are important for the entity model, but are not allowed to be added to the relational model for some reason). Custom field ordering. Although fields in an entity definition don't really have an ordering, it can be important for some situations to have the entity fields in a given order, e.g. when you use compound primary keys. Field ordering can be defined using a pop-up dialog which can be opened through various ways, e.g. inside the project explorer, model view and entity editor. It can also be set automatically during refreshes based on new settings. Command line relational model data refresher tool, CliRefresher.exe. The command line refresh tool shipped with v2.6 is now available for v3.1 as well Navigation enhancements in various designer elements. It's now easier to find elements like entities, typed views etc. in the project explorer from editors, to navigate to related entities in the project explorer by right clicking a relationship, navigate to the super-type in the project explorer when right-clicking an entity and navigate to the sub-type in the project explorer when right-clicking a sub-type node in the project explorer. Minor visual enhancements / tweaks LLBLGen Pro Runtime Framework Entity creation is now up to 30% faster and takes 5% less memory. Creating an entity object has been optimized further by tweaks inside the framework to make instantiating an entity object up to 30% faster. It now also takes up to 5% less memory than in v3.0 Prefetch Path node merging is now up to 20-25% faster. Setting entity references required the creation of a new relationship object. As this relationship object is always used internally it could be cached (as it's used for syncing only). This increases performance by 20-25% in the merging functionality. Entity fetches are now up to 20% faster. A large number of tweaks have been applied to make entity fetches up to 20% faster than in v3.0. Full WCF RIA support. It's now possible to use your LLBLGen Pro runtime framework powered domain layer in a WCF RIA application using the VS.NET tools for WCF RIA services. WCF RIA services is a Microsoft technology for .NET 4 and typically used within silverlight applications. SQL Server DQE compatibility level is now per instance. (Usable in Adapter). It's now possible to set the compatibility level of the SQL Server Dynamic Query Engine (DQE) per instance of the DQE instead of the global setting it was before. The global setting is still available and is used as the default value for the compatibility level per-instance. You can use this to switch between CE Desktop and normal SQL Server compatibility per DataAccessAdapter instance. Support for COUNT_BIG aggregate function (SQL Server specific). The aggregate function COUNT_BIG has been added to the list of available aggregate functions to be used in the framework. Minor changes / tweaks I'm especially pleased with the import system, as that makes working with entity models a lot easier. The import system lets you import from another LLBLGen Pro v3 project any entity definition, mapping and / or meta-data like table definitions. This way you can build repository projects where you store model fragments, e.g. the building blocks for a customer-order system, a user credential model etc., any model you can think of. In most projects, you'll recognize that some parts of your new model look familiar. In these cases it would have been easier if you would have been able to import these parts from projects you had pre-created. With LLBLGen Pro v3.1 you can. For example, say you have an Oracle schema called CRM which contains the bread 'n' butter customer-order-product kind of model. You create an entity model from that schema and save it in a project file. Now you start working on another project for another customer and you have to use SQL Server. You also start using model-first development, so develop the entity model from scratch as there's no existing database. As this customer also requires some CRM like entity model, you import the entities from your saved Oracle project into this new SQL Server targeting project. Because you don't work with Oracle this time, you don't import the relational meta-data, just the entities, their relationships and possibly their inheritance hierarchies, if any. As they're now entities in your project you can change them a bit to match the new customer's requirements. This can save you a lot of time, because you can re-use pre-fab model fragments for new projects. In the example above there are no tables yet (as you work model first) so using the forward mapping capabilities of LLBLGen Pro v3 creates the tables, PK constraints, Unique Constraints and FK constraints for you. This way you can build a nice repository of model fragments which you can re-use in new projects.

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  • Join us for our WebLogic Communtiy webcast on November 2nd 2012! OOW update WebLogic & ExaLogic

    - by JuergenKress
    NOVEMBER 2nd, 2012 AT 11:00 -11:45 AM CET (BERLIN TIME) Do you want to learn the latest about WebLogic and ExaLogic? Would you like to know what did Oracle announce at Oracle OpenWorld 2012? Join us for our WebLogic Communtiy webcast on November 2nd 2012! Don't miss this unique opportunity and learn the latest announcement and product updates on WebLogic and ExaLogic portfolio. Agenda Update announced about Cloud Application Foundation ExaLogic Update Key examples from successful customer Updated Roadmap Q&A Register to Attend! To Join the Webcast (Employees and Partners) AND / OR DIAL IN If you would like to dial in to the audio portion of the Webconference. Call ID: 8000524 & Call Passcode: 333111 Austria : +43(0)19286512 Belgium: +32(0)24010528 Denmark: +4532729222 Finland: +358(0)923193923 France: +33(0)176728936 Germany: +49(0)69222216106 Ireland: +353(0)12475650 Italy: +39(0)236008198 Netherlands: +31(0)207143543 Norway: +4721033443 Spain: +34914143755 Sweden: +46(0)856619465 Switzerland: +41(0)445804003 United Kingdom: +44(0)2081181001 Please click here to find more Local Numbers. Presenters: Maciej Gruszka Senior Principal Product Manager Tel: +4 (0) 8601 156 464 E-Mail: [email protected] LinkedIn: http://pl.linkedin.com/pub/maciej-gruszka/2/169/89 Jürgen Kress WebLogic Partner Adoption EMEA Tel. +49 89 1430 1479 E-Mail: [email protected] LinkedIn: http://de.linkedin.com/in/kress Twitter: http://twitter.com/wlscommunity Delivery Format This FREE online LIVE eSeminar will be delivered over the Web. Registrations received less than 24hours prior to start time may not receive confirmation to attend. Duration: 1 hour Looking forward to your participation! WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: WebLogic Community Webcast,webcst,OOW updates WebLogic ExaLogic,WebLogic ppt,presenation,sales,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • LAMP Stack Versioning -- Is there a website or version tracker source to help suggest the right versions of each part of a platform stack?

    - by Chris Adragna
    Taken singly, it's easy to research versions and compatibility. Version information is readily available on each single part of a platform stack, such as MySQL. You can find out the latest version, stable version, and sometimes even the percentage of people adopting it by version (personally, I like seeing numbers on adoption rates). However, when trying to find the best possible mix of versions, I have a harder time. For example, "if you're using MySQL 5.5, you'll need PHP version XX or higher." It gets even more difficult to mitigate when you throw higher level platforms into the mix such as Drupal, Joomla, etc. I do consider "wizard" like installers to be beneficial, such as the Bitnami installers. However, I always wonder if those solutions cater more to the least common denominator -- be all to many -- and as such, I think I'd be better to install things on my own. Such solutions do seem kind of slow to adopt new versions, slower than necessary, I suspect. Is there a website or tool that consolidates versioning data in order to help a webmaster choose which versions to deploy or which upgrades to install, in consideration of all the other parts of the stack?

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  • Merging Waterfall and Agile – Getting the Worst of Both Worlds

    - by Nick Harrison
    Many people have seen and appreciate the elegance and practicality of agile methodologies.   Sadly there is still not widespread adoption.   There is still push back from many directions and from many different sources.   Some people don't understand how it is supposed to work. Some people don't believe that it could possibly work. Some people mistakenly believe that it is just code for a lazy project team trying to wiggle out of structure Some people mistakenly believe that it can work only with a very small highly trained team Some people are afraid of the control that they feel they will be losing. I have seen some people try to merge agile and water fall hoping to achieve the best of both worlds.   Unfortunately, the reality is that you end up with the worst of both worlds.   And they both can get pretty bad. Another Sad Reality Some people in an effort to get buy in for following an Agile Methodology have attempted to merge these two practices.   Sometimes this may stem from trying to assuage individual fears that they are not losing relevance.   Sometimes it may be to meet contractual obligations or to fulfill regulatory requirements.   Sometimes may not know better. These two approaches to software development cannot coexist on the same project. Let's review the main tenants of the Agile Manifesto: Individuals and interactions over processes and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to change over following a plan That is, while there is value in the items on the right, we value the items on the left more. Meanwhile the main tenants of the Waterfall Approach could be summarized as: Processes and procedures over individuals Comprehensive documentation proves that the software works Well defined contracts and negotiations protects the customer relationship If the plan is made right, there should be no change  Merging these two approaches will always end badly.

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  • Thoughts on the new JavaFX by Jim Connors

    - by Jacob Lehrbaum
    First, a brief editorial if I may.  The upcoming JavaFX 2.0 platform has been getting overwhelmingly positive reaction from the community so far.  While the public sentiment seems to be cautiously optimistic, I've heard nothing but positive reactions from everyone that I've spoken to about the platform.   In fact, many of the early adopters of JavaFX have told us directly that they are very encouraged about the direction the platform is taking.One such early adopter is Oracle's own Jim Connors.  As his day job, Jim is a principal sales consultant (basically an engineer that supports Oracle's sales efforts) in the New York area.  However, Jim also co-wrote a book with Jim Clarke and Eric Bruno on JavaFX and has spoken and conducted training sessions at events like the New York Java Developer Day, the Java Road Trip, and other events.In his thoughtful editorial, Jim discusses some of the reasons why he believes the new directions Oracle is taking JavaFX make sense, including:Better developer toolsLower barriers to adoption -> better accessibility to existing Java developersImproved performanceMore flexibility (ability to use other dynamic languages, etc)To read more about Jim's thoughts on the new JavaFX, check out his blog.  Or if you want to learn more about the JavaFX platform, pick up a copy of his book.  And if you still want to use JavaFX Script, you can check out Project Visage

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  • Elevating Customer Experience through Enterprise Social Networking

    - by john.brunswick
    I am not sure about most people, but I really dislike automated call center routing systems. They are impersonal and convey a sense that the company I am dealing with does not see the value of providing customer service that increases positive perception of their brand. By the time I am connected with a live support representative I am actually more frustrated than before I originally dialed. Each time a company interacts with its customers or prospects there is an opportunity to enhance that relationship. Technical enablers like call center routing systems can be a double edged sword - providing process efficiencies, but removing the human context of some interactions that can build a lot of long term value and create substantial repeat business. Certain web systems, available through "chat with a representative" now links on some web sites, provide a quick and easy way to get in touch with someone and cut down on help desk calls, but miss the opportunity to deliver an even more personal experience to customers and prospects. As more and more users head to the web for self-service and product information, the quality of this interaction becomes critical to supporting a company's brand image and viability. It takes very little effort to go a step further and elevate customer experience, without adding significant cost through social enterprise software technologies. Enterprise Social Networking Social networking technologies have slowly gained footholds in the enterprise, evolving from something that people may have been simply curious about, to tools that have started to provide tangible value in the enterprise. Much like instant messaging, once considered a toy in the enterprise, expertise search, blogs as communications tools, wikis for tacit knowledge sharing are all seeing adoption in a way that is directly applicable to the business and quickly adding value. So where does social networking come in when trying to enhance customer experience?

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  • Ray Wang: Why engagement matters in an era of customer experience

    - by Michael Snow
    Why engagement matters in an era of customer experience R "Ray" Wang Principal Analyst & CEO, Constellation Research Mobile enterprise, social business, cloud computing, advanced analytics, and unified communications are converging. Armed with the art of the possible, innovators are seeking to apply disruptive consumer technologies to enterprise class uses — call it the consumerization of IT in the enterprise. The likely results include new methods of furthering relationships, crafting longer term engagement, and creating transformational business models. It's part of a shift from transactional systems to engagement systems. These transactional systems have been around since the 1950s. You know them as ERP, finance and accounting systems, or even payroll. These systems are designed for massive computational scale; users find them rigid and techie. Meanwhile, we've moved to new engagement systems such as Facebook and Twitter in the consumer world. The rich usability and intuitive design reflect how users want to work — and now users are coming to expect the same paradigms and designs in their enterprise world. ~~~ Ray is a prolific contributor to his own blog as well as others. For a sneak peak at Ray's thoughts on engagement, take a look at this quick teaser on Avoiding Social Media Fatigue Through Engagement Or perhaps you might agree with Ray on Dealing With The Real Problem In Social Business Adoption – The People! Check out Ray's post on the Harvard Business Review Blog to get his perspective on "How to Engage Your Customers and Employees." For a daily dose of Ray - follow him on Twitter: @rwang0 But MOST IMPORTANTLY.... Don't miss the opportunity to join leading industry analyst, R "Ray" Wang of Constellation Research in the latest webcast of the Oracle Social Business Thought Leaders Series as he explains how to apply the 9 C's of Engagement for both your customers and employees.

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