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• How to connect to foreign DB2 database using Python (Ubuntu)

  - by dblips

  sudo easy_install ibm_db-1.0.1-py2.5-linux-i686.egg only works after sudo apt-get install python-dev. Some troubles to find that out in the first place ... Downloaded from IBM site v9.5fp5_linuxia32_dsdriver.tar.gz and pointing IBM_DB_DIR and IBM_DB_LIB to the clidriver(/lib) dir -- is this needed/correct one? -- libdb2.so(.1) is in there... Nevertheless: >>> import ibm_db Traceback (most recent call last): File "<stdin>", line 1, in <module> ImportError: libdb2.so.1: cannot open shared object file: No such file or directory Any help is very much appreciated!

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• Security in HTTP Adapters

  - by Debopam

  I just started using IBM Worklight 5.0. I have been going through the HTTP Adapters recently and have successfully been able to Run as "Invoke Worklight Procedure". But I am stuck with the Adapter execution in the App. To my knowledge I think this is some kind of security issue where the client request to Worklight Server is unauthorized (401). Can any tell me or refer to some blog/website where there are steps to overcome this problem? I already got some of the websites but at this moment I am really confused on how to use them.

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• Suggestions for a good IDE for DB2

  - by ken

  Hi all, I know, I know... it's a horrible fate but I am forced to work in an environment with DB2 on the back end. OK just kidding but the truth is I do like MSSQL's data studio a lot, and well IBM's tool is sorda crummy in my opinion... I was using the free version of Toad but I just got a new 64bit machine which is nice and all but there isn't a free version of Toad that I can find for win7 64. Does anyone have any suggestions for a good IDE to use with DB2? Being a developer I really just do a lot of looking at the DB structure and querying to see what I get back and how I want to get things back etc... Thanks for any advice!

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• Need help in filtering records based on radius value in solr

  - by kshama

  Hi, I am using solr with Lucene spatial 2.9.1 as per http://www.ibm.com/developerworks/java/library/j-spatial/ I want to write a query, that will retrieve records within a given radius using hsin function, and using cartesian tiers as filters. So i wrote query like this http://localhost:8983/solr/select/?q=body:engineering colleges^0 AND _val_:"recip(hsin(0.227486,1.354193 , lat_rad, lng_rad, 4), 1, 1, 0)"^100 &&fq={!tier x=13.033993 y=77.589569 radians=false dist=4 prefix=tier_ unit=m} My records include many US records and few Indian records. For US records filtering based on radius is working fine. But for Indian records its not varying even if i change the radius . So can any one tell me if anything is wrong with the query or is there any configuration issues related to solr in order to make this work, or since record density is very less for Indian records filtering is not happening properly.Am not able to figure it out. Thanks in advance.

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• How do I get the Bake console for CakePHP?

  - by ggfan

  I am having trouble getting the Bake console. I am on windows running xampp. I'm doing the IBM cakphp tutorial. Here is my directory: C:\\ xampp htdocs ibm2(a test project--orginally called cakephp) app cake vendors (etc) It says to To use Bake, cd into the /webroot/app directory and launch the Cake Console: ../cake/console/cake bake. You should be presented with a screen that looks like Figure 2. So I write in my command prompt till I am at: C:\xampp\htdocs\ibm2\app Then I type ../cake/console/cake bake but I get this error: '..' is not recognized as an internal or external command, operable program or batch file. What am I doing wrong? I use the window's command prompt

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• DB2 increase bufferpool size and compressed tables not equal better performance. Why?

  - by Mestika

  Hi, I’m working on tuning and increasing the performance of my IBM DB2 version 9.7 database. I’ve been searching around the net for the last couple of days and learned that if I created my tables in COMPRESS mode and created one more bufferpool and set both of them to access 1024mb, then the performance in my queries should increase because of the less I/Os to the disks. However, when I run my time analysis, the performance Decrease. I added the new additions to my regular database with the indexes I’ve used all the time. Each time I search google I come up with the statement that: Increased bufferpool size and several bufferpools AND a table compression SHOULD prove to get better performance. I’m very puzzled about the total unexpected result. Are there some tuning mechanisms I’ve forgot or does anyone have a explanation for this odd behavior? Sincerely Mestika

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• C++, constructor restrictions

  - by Pie86

  Hi everybaody, I'm studing C++ and I can't understand the meaning of the boldface sentence below: From IBM manual: The following restrictions apply to constructors and destructors: Constructors and destructors do not have return types nor can they return values. References and pointers cannot be used on constructors and destructors because their addresses cannot be taken. Constructors cannot be declared with the keyword virtual. Constructors and destructors cannot be declared static, const, or volatile. Unions cannot contain class objects that have constructors or destructors. Could you please provide me an example? Thank you!

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• How do you preform an EJB lookup with application security?

  - by Hillgod

  I'm trying to lookup an EJB from a standalone java application. I'm thinking in terms of WebSphere Application Server 6.1, but if someone knows how to do this for another application server, it may get me in the right direction. What I'm currently doing: initialContext= new InitialContext(env); initialContext.lookup(""); lc = new LoginContext("WSLogin", new WSCallbackHandlerImpl("wasadmin", "defaultWIMFileBasedRealm", "wasadmin")); lc.login(); subject = lc.getSubject(); WSSubject.setRunAsSubject(subject); This isn't working... my subject is still "/UNAUTHENTICATED", and I get an error when I try to lookup the EJB. I'm also specifying the following parameters to the VM when executing the application: -Dcom.ibm.CORBA.ConfigURL="C:\was\profiles\AppSrv01\properties\sas.client.props" -Djava.security.auth.login.config="C:\was\profiles\AppSrv01\properties\wsjaas_client.conf"

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• c# open webrowser in many tab

  - by tee

  how can i create tab tab1 open samsung.com tab2 open hp.com ... using System; using System.Collections.Generic; using System.ComponentModel; using System.Data; using System.Drawing; using System.Linq; using System.Text; using System.Windows.Forms; namespace browsergotosamsung { public partial class Form1 : Form { public Form1() { InitializeComponent(); } private void Form1_Load(object sender, EventArgs e) { webBrowser1.Navigate("http://www.samsung.com"); webBrowser2.Navigate("http://www.hp.com"); webBrowser3.Navigate("http://www.IBM.com"); } private void webBrowser1_DocumentCompleted(object sender, WebBrowserDocumentCompletedEventArgs e) { } private void webBrowser3_DocumentCompleted(object sender, WebBrowserDocumentCompletedEventArgs e) { } private void webBrowser2_DocumentCompleted(object sender, WebBrowserDocumentCompletedEventArgs e) { webBrowser2.Size } } }

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• Sharepoint Web performance optimization

  - by hertzel

  We are running on SSL on following server topology: 1 ISA (SSL Terminate/cache/proxy+AD authentication) 1 Sharepoint 1 IBM DB2 Database as enterprise/corporate DB 1 MS SQL Server as local DB We have recently optimized the caching, compression, minification, and other ASP.net best practices such as viewstate and cookie sizes, minimizing round trips, parallel connections/domain sharding and a lot more.... Now we are not convinced that the we are in an optimized position as the network resources i.e. bandwidth and especially latency are out of our control!! The client/browser to server/sharepoint is trans-Atlantic i.e. (ASIA, USA, EUROPE). As of my understanding the only ways to improve the network (latency) are: - TCP/SSL optimization - hardware/software? - CDNs - cloud or our own ? Your opinion and insights would be much appreciated Best regards Hertzel

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• Using CMake with Eclipse CDT, quickly switch targets?

  - by Cheezmeister

  I'm using the CDT4 - MinGW Makefiles generator. Project-Build All successfully builds the target (a shared library) but it seems I would have to (A) open a project settings page and type in the target, hoping it's spelled right*, or (B) run make from a terminal to "build" the install and package targets. I noticed a promising Project-Make Target entry, but the Create... and Build... sub-entries are greyed-out. Any hints would be appreciated! *http://publib.boulder.ibm.com/infocenter/rsdhelp/v7r0m0/topic/org.eclipse.cdt.doc.user/concepts/cdt_c_build_over.htm

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• Web Service Security java

  - by WhoAmI

  My web service was created some time back using IBM JAX-RPC. As a part of enhancement, I need to provide some security to the existing service. One way is to provide a handler, all the request and response will pass through that handler only. In the request I can implement some authentication rules for each and every application/user accessing it. Other than this, What are the possible ways for securing it? I have heard someting called wsse security for web service. Is it possible to implement it for the JAX-RPC? Or it can be implemented only for JAX-WS? Need some helpful inputs on the wsse security so that i can jump learning it. Other than handler and wsse security, any other possible way to make a service secure? Please help.

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• The Oracle Enterprise Linux Software and Hardware Ecosystem

  - by sergio.leunissen

  It's been nearly four years since we launched the Unbreakable Linux support program and with it the free Oracle Enterprise Linux software. Since then, we've built up an extensive ecosystem of hardware and software partners. Oracle works directly with these vendors to ensure joint customers can run Oracle Enterprise Linux. As Oracle Enterprise Linux is fully--both source and binary--compatible with Red Hat Enterprise Linux (RHEL), there is minimal work involved for software and hardware vendors to test their products with it. We develop our software on Oracle Enterprise Linux and perform full certification testing on Oracle Enterprise Linux as well. Due to the compatibility between Oracle Enterprise Linux and RHEL, Oracle also certifies its software for use on RHEL, without any additional testing. Oracle Enterprise Linux tracks RHEL by publishing freely downloadable installation media on edelivery.oracle.com/linux and updates, bug fixes and security errata on Unbreakable Linux Network (ULN). At the same time, Oracle's Linux kernel team is shaping the future of enterprise Linux distributions by developing technologies and features that matter to customers who deploy Linux in the data center, including file systems, memory management, high performance computing, data integrity and virtualization. All this work is contributed to the Linux and Xen communities. The list below is a sample of the partners who have certified their products with Oracle Enterprise Linux. If you're interested in certifying your software or hardware with Oracle Enterprise Linux, please contact us via [email protected] Chip Manufacturers Intel, Intel Enabled Server Acceleration Alliance AMD Server vendors Cisco Unified Computing System Dawning Dell Egenera Fujitsu HP Huawei IBM NEC Sun/Oracle Storage Systems, Volume Management and File Systems 3Par Compellent EMC VPLEX FalconStor Fusion-io Hitachi Data Systems HP Storage Array Systems Lustre Network Appliance OCFS2 PillarData Symantec Veritas Storage Foundation Networking: Switches, Host Bus Adapters (HBAs), Converged Network Adapters (CNAs), InfiniBand Brocade Emulex Mellanox QLogic Voltaire SOA and Middleware ActiveState ActivePerl, ActivePython Tibco Zend Backup, Recovery & Replication Arkeia Network Backup Suite BakBone NetVault CommVault Simpana 8 EMC Networker, Replication Manager FalconStor Continuous Data Protector HP Data Protector NetApp Snapmanager Quest LiteSpeed Engine Steeleye Data Replication, Disaster Recovery Symantec NetBackup, Veritas Volume Replicator, Symantec Backup Exec Zmanda Amanda Enterprise Data Center Automation BMC CA Unicenter HP Server Automation (formerly Opsware), System Management Homepage Oracle Enterprise Manager Ops Center Quest Vizioncore vFoglight Pro TeamQuest Manager Clustering & High Availability FUJITSU x10sure NEC Express Cluster X Steeleye Lifekeeper Symantec Cluster Server Univa UniCluster Virtualization Platforms and Cloud Providers Amazon EC2 Citrix XenServer Rackspace Cloud VirtualBox VMWare ESX Security Management ArcSight: Enterprise Security Manager, Logger CA Access Control Centrify Suite Ecora Auditor FoxT Manager Likewise: Unix Account Management Lumension Endpoint Management and Security Suite QualysGuard Suite Quest Privilege Manager McAfee Application Control, Change ControlIntegrity Monitor, Integrity Control, PCI Pro Solidcore S3 Symantec Enterprise Security Manager (ESM) Tripwire Trusted Computer Solutions

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• Desktop Fun: Triple Monitor Wallpaper Collection Series 1

  - by Asian Angel

  Triple monitor setups provide spacious amounts of screen real-estate but can be extremely frustrating to find good wallpapers for. Today we present the first in a series of wallpaper collections to help decorate your triple monitor setup with lots of wallpaper goodness. Note: Click on the picture to see the full-size image—these wallpapers vary in size so you may need to crop, stretch, or place them on a colored background in order to best match them to your screen’s resolution. Special Note: The screen resolution sizes available for each of these wallpapers has been included to help you match them up to your individual settings as easily as possible. All images shown here are thumbnail screenshots of the largest size available for download. Available in the following resolutions: 3840*1024, 4096*1024, 4320*900, 4800*1200, 5040*1050, and 5760*1200. Available in the following resolutions: 4800*1200. Available in the following resolutions: 3840*960, 3840*1024, 4096*1024, 4320*900, and 4800*1200. Available in the following resolutions: 3840*960, 3840*1024, 4096*1024, 4320*900, and 4800*1200. Available in the following resolutions: 3840*960, 3840*1024, 4096*1024, 4320*900, 4800*1200, 5040*1050, and 5760*1200. Available in the following resolutions: 3840*960, 3840*1024, 4096*1024, 4320*900, and 4800*1200. Available in the following resolutions: 3840*960, 3840*1024, 4096*1024, 4320*900, 4800*1200, and 5040*1050. Available in the following resolutions: 3840*960, 3840*1024, 4096*1024, 4320*900, 4800*1200, and 5040*1050. Available in the following resolutions: 3840*960, 3840*1024, 4096*1024, 4320*900, and 4800*1200. Available in the following resolutions: 3840*960, 3840*1024, 4096*1024, 4320*900, 4800*1200, and 5040*1050. Available in the following resolutions: 3840*960, 3840*1024, 4096*1024, 4800*1200, and 5040*1050. Available in the following resolutions: 3840*960, 3840*1024, 4096*1024, 4320*900, 4800*1200, 5040*1050, 5760*1200, and 7680*1600. Available in the following resolutions: 3840*960, 3840*1024, 4096*1024, 4320*900, 4800*1200, 5040*1050, and 5760*1200. Available in the following resolutions: 5760*1200. Available in the following resolutions: 5760*1200. More Triple Monitor Goodness Beautiful 3 Screen Multi-Monitor Space Wallpaper Span the same wallpaper across multiple monitors or use a different wallpaper for each. Dual Monitors: Use a Different Wallpaper on Each Desktop in Windows 7, Vista or XP For more wallpapers be certain to see our great collections in the Desktop Fun section. Latest Features How-To Geek ETC How to Upgrade Windows 7 Easily (And Understand Whether You Should) The How-To Geek Guide to Audio Editing: Basic Noise Removal Install a Wii Game Loader for Easy Backups and Fast Load Times The Best of CES (Consumer Electronics Show) in 2011 The Worst of CES (Consumer Electronics Show) in 2011 HTG Projects: How to Create Your Own Custom Papercraft Toy Firefox 4.0 Beta 9 Available for Download – Get Your Copy Now The Frustrations of a Computer Literate Watching a Newbie Use a Computer [Humorous Video] Season0nPass Jailbreaks Current Gen Apple TVs IBM’s Jeopardy Playing Computer Watson Shows The Pros How It’s Done [Video] Tranquil Juice Drop Abstract Wallpaper Pulse Is a Sleek Newsreader for iOS and Android Devices

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• Oracle WebCenter Portal: Pagelet Producer – What’s New in 11.1.1.6.0 Release

  - by kellsey.ruppel

  Igor Plyakov, Sr. Principal Product Marketing Manager is back to share what's new in Oracle WebCenter Portal: Pagelet Producer. In February 2012 Oracle released 11g Release 1 (11.1.1.6.0) for WebCenter Portal. Pagelet Producer (aka Ensemble) that came out with this release added support for several new capabilities that are described in this post. As of 11.1.1.5.0 release the Pagelet Producer can expose WSRP and JPDK portlets as pagelets that can then be consumed in any portal or any third-party application that does not have a WSRP consumer. Now Pagelet Producer team is working on simplifying use of pagelets in WebCenter Sites. To expose WSRP portlets a new Producer should be registered with Pagelet Producer which can be done using Enterprise Manager, WLST or the Pagelet Producer Administration Console (for details see Section 25.9 of Administrator’s Guide for Oracle WebCenter Portal). If the producer requires authentication, Pagelet Producer allows you to select and use one of standard WSS token profiles.  After registration is finished a new resource is created and automatically populated with pagelets that represent the portlets associated with the WSRP endpoint.  For 11.1.1.6.0 release we completed extensive testing of consuming all WebCenter Services that are exposed as WSRP portlets by E2.0 Producer and delivery them as pagelets to WebCenter Interaction portal. In Pagelet Producer 11.1.1.6.0 release we added OpenSocial container that allows consuming gadgets from other OpenSocial containers, e.g. iGoogle, and expose them as pagelets. You can also use Pagelet Producer to host OpenSocial gadgets that could leverage OpenSocial APIs that it supports – People, Activities, Appdata and Pub-Sub features. Note that People and Activities expose the People Connections and Activity Stream from WebCenter Portal, i.e. to use these features Pagelet Producer requires connection to WebCenter Portal schema. Pub-Sub allows leveraging OpenAJAX Hub API for inter-gadget communication. In addition to these major new additions in Pagelet Producer 11.1.1.6.0 release we also extended several functional modules: The Clipping module was extended to support clipping of multiple regions on web resource page and then re-assembly of these separately clipped regions into a single pagelet. The auto-login feature can now be applied to web resources protected with Kerberos authentication; you would find this new functionality handy for consuming SharePoint web parts The logging module now supports full HTTP traffic between the Pagelet Producer and proxied web resource. At last, as the rest of WebCenter Portal stack the Pagelet Producer 11.1.1.6.0 can run on IBM WebSphere Application Server.

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• Oracle SQL Developer is for Oracle Database

  - by thatjeffsmith

  What is Oracle SQL Developer? Well, according to this document on OTN… What is SQL Developer? Date: May 2014 Oracle SQL Developer is the Oracle Database IDE. A free graphical user interface, Oracle SQL Developer allows database users and administrators to do their database tasks in fewer clicks and keystrokes. A productivity tool, SQL Developer’s main objective is to help the end user save time and maximize the return on investment in the Oracle Database technology stack. Ok, sounds pretty straightforward. Where does the confusion lie then? Some People Use SQL Developer to Connect to 3rd Party Databases SQL Developer allows you to register 3rd party database JDBC drivers. The 3rd party being a company OTHER than Oracle that makes a database product. You know who they are (SAP, MSFT, IBM, etc.) Registering 3rd party JDBC drivers in SQL Developer But maybe you don’t understand why we support these types of connections? It’s for one driving reason. To Help You Migrate to Oracle Database Yes, you get a worksheet and a tree to query and browse those systems. But, the real meat and bones there are around our migration projects and our translation scratch editor. At the end of the day, it’s there so you can move your data from say Sybase ASE to Oracle Database. On a side note, the migration technology was previously available in a separate application, the Migration Workbench. The technology and the awesome people behind it were folded into SQL Developer. So when asked what SQL Developer is, I say it’s the Database IDE and the official 3rd party database migration to Oracle platform. So anyways, when you ask for better support for another 3rd party provider, we deliver that support based on that business driver. If another 3rd party database jdbc driver is introduced, it’s because we have a lot of customers migrating from that platform. We’re not adding it to make it easier for you to work with SQL Server on your Mac. But, if you find that useful – that is cool. It’s just not why we’ve got the support for SQL Server connections in SQL Developer.

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• Don&rsquo;t Forget! In-Memory Databases are Hot

  - by andrewbrust

  If you’re left scratching your head over SAP’s intention to acquire Sybase for almost $6 million, you’re not alone.  Despite Sybase’s 1990s reign as the supreme database standard in certain sectors (including Wall Street), the company’s flagship product has certainly fallen from grace.  Why would SAP pay a greater than 50% premium over Sybase’s closing price on the day of the announcement just to acquire a relational database which is firmly stuck in maintenance mode? Well there’s more to Sybase than the relational database product.  Take, for example, its mobile application platform.  It hit Gartner’s “Leaders’ Quadrant” in January of last year, and SAP needs a good mobile play.  Beyond the platform itself, Sybase has a slew of mobile services; click this link to look them over. There’s a second major asset that Sybase has though, and I wonder if it figured prominently into SAP’s bid: Sybase IQ.  Sybase IQ is a columnar database.  Columnar databases place values from a given database column contiguously, unlike conventional relational databases, which store all of a row’s data in close proximity.  Storing column values together works well in aggregation reporting scenarios, because the figures to be aggregated can be scanned in one efficient step.  It also makes for high rates of compression because values from a single column tend to be close to each other in magnitude and may contain long sequences of repeating values.  Highly compressible databases use much less disk storage and can be largely or wholly loaded into memory, resulting in lighting fast query performance.  For an ERP company like SAP, with its own legacy BI platform (SAP BW) and the entire range of Business Objects and Crystal Reports BI products (which it acquired in 2007) query performance is extremely important. And it’s a competitive necessity too.  QlikTech has built an entire company on a columnar, in-memory BI product (QlikView).  So too has startup company Vertica.  IBM’s TM1 product has been doing in-memory OLAP for years.  And guess who else has the in-memory religion?  Microsoft does, in the form of its new PowerPivot product.  I expect the technology in PowerPivot to become strategic to the full-blown SQL Server Analysis Services product and the entire Microsoft BI stack.  I sure don’t blame SAP for jumping on the in-memory bandwagon, if indeed the Sybase acquisition is, at least in part, motivated by that. It will be interesting to watch and see what SAP does with Sybase’s product line-up (assuming the acquisition closes), including the core database, the mobile platform, IQ, and even tools like PowerBuilder.  It is also fascinating to watch columnar’s encroachment on relational.  Perhaps this acquisition will be columnar’s tipping point and people will no longer see it as a fad.  Are you listening Larry Ellison?

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• Vodacom Call Center Management on the NetBeans Platform

  - by Geertjan

  If you live in South Africa, you know about Vodacom. Vodacom is one of the dominant mobile communication companies in South Africa, and beyond, providing voice, messaging, data, and similar mobile services. Inside Vodacom there's an application named Helios, which is a call centre application that had its inception in 2009 and consists of two parts. Firstly, a web-based front-end that allows a call centre agent to service subscribers using a Google-like search on a knowledge base structured as a collection of FAQs. The web-based front-end uses plain-old HTML + CSS + a good helping of JQuery and JQueryUI. This is delivered via JSR-168 portlets running on a cluster of IBM Portal 6 servers. In turn, the portlets communicate via RMI with several back-end EJB's containing the business logic. These EJB's are deployed on a cluster of Weblogic Application Servers, version 10.3.6. The second part is a NetBeans Platform application used for maintaining and constructing the knowledge base, i.e., the back-end of the web-based front-end. Helios is also used for a number of other maintenance functions, such as access permissions, user maintenance, and news bulletins. Below, in the web-based front-end, call centre agents can enter search terms and are presented with a number of FAQs from the knowledge base. Upon selecting a FAQ article, the agent is presented with the article text, the process to guide the subscriber, system checks that display information specific to the subscriber, and links to related applications and articles: Below, you can see that applications are searchable and can be accessed using the same web-based front-end as shown above. And, as can be seen below, knowledge base FAQs are maintained using the Helios Maintenance Application, which is the Vodacom application built on the NetBeans Platform: Several thousand call centre agent user accounts are administered using the Helios Maintenance Application. Below the main FAQ page is shown, together with the About dialog: Vodacom is happy with the back-end NetBeans Platform application. However, the front-end stack runs on quite old technology. Ideally Vodacom would like to migrate the portlets to Oracle Weblogic Portal or Oracle WebCenter, but this hasn't been accomplished yet. Migrating makes sense as the rest of the application server environment consists entirely of Oracle products.

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• What was missing from the Content Strategy Forum?

  - by Roger Hart

  In April, Paris hosted the first ever Content Strategy Forum. The event's website proudly proclaims: 170 attendees, 18 nationalities, 17 speakers, 1 volcano... Content Strategy Forum 2010 rocked the world! The volcano was in Iceland, and the closest we came to rocking the world was a cursory mention in the Huffington Post, but I'll grant the event was awesome. One thing missing from that list, however, is "94 companies" (Plus a couple of universities and freelancers, and what have you). A glance through the attendees directory reveals a fairly wide organisational turnout - 24 students from two Parisian universities, countless design and marketing agencies, a series of tech firms, small and large. Two delegates from IBM, two from ARM, an appearance from RIM, Skype, and Facebook; twelve from the various bits of eBay. Oh, and, err, nobody from Google, Microsoft, Yahoo, Amazon, Play, Twitter, LinkedIn, Craigslist, the BBC, no banks I noticed, and I didn't spot a newspaper. You get the idea. Facebook notwithstanding, you have to scroll through a few pages to Alexa rankings to find company names from the attendee list. I find this interesting, and I'm not wholly sure what to make of it. Of the large, web-centric, content-rich organizations conspicuously absent, at least one of two things is true: They didn't know about the event They didn't care about the event Maybe these guys all have content strategy completely sorted, and it's an utterly naturalised part of their business process. Maybe nobody at say, Apple or Play.com ever publishes a single piece of content that isn't neatly tailored to their (clearly defined, of course) user and business goals. Wouldn't that be lovely? The thing is, in that rosy and beatific world, there's still a case for those folks to join the community. There are bound to be other perspectives, and things to learn. You see, the other thing achingly conspicuous by its absence was case studies. In her keynote address, Kristina Halvorson made the point that what content strategy really needs is some big, loud success stories. A point I'd firmly second as a content strategist working within an organisation. Sarah Cancilla's presentation on content strategy at Facebook included some very neat, specific examples, and was richer for it. It didn't hurt that the example was Facebook - you're getting impressively big numbers off base. What about the other big boys? Is there anybody out there with a perspective? Do we all just look very silly to you, fretting away over text and images and users and purposes? Is content validation and maintenance so accustomed a part of your business that calling attention to it is like sniffing the air and saying "Hmm, a lot of nitrogen about today."? And if it is, do you have any wisdom to share?

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• Oracle bleibt auch 2011 Spitzenreiter im Bereich Datenbanken

  - by Anne Manke

  Mit der Veröffentlichung der aktuellen Ausgabe "Market Share: All Software Markets, Worldwide 2011" bestätigt das weltweit führende Marktanalyseunternehmen Gartner Oracle's Marktführerschaft im Bereich der Relationellen Datenbank Management Systeme (RDBMS). Oracle konnte innerhalb des letzten Jahres seinen Abstand zu seinen Marktbegleitern im Bereich der RDBMS mit einem stabilen Wachstum von 18% sogar ausbauen: der Marktanteil stieg im Jahr 2010 von 48,2% auf 48,8% im Jahr 2011. Damit ist der Abstand zu Oracle's stärkstem Verfolger IBM auf 28,6%.   Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:12.0pt; mso-para-margin-left:0cm; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} table.MsoTableLightListAccent2 {mso-style-name:"Light List - Accent 2"; mso-tstyle-rowband-size:1; mso-tstyle-colband-size:1; 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mso-style-priority:61; mso-style-unhide:no; mso-tstyle-border-top:2.25pt double #C0504D; mso-tstyle-border-top-themecolor:accent2; mso-tstyle-border-left:1.0pt solid #C0504D; mso-tstyle-border-left-themecolor:accent2; mso-tstyle-border-bottom:1.0pt solid #C0504D; mso-tstyle-border-bottom-themecolor:accent2; mso-tstyle-border-right:1.0pt solid #C0504D; mso-tstyle-border-right-themecolor:accent2; mso-para-margin-top:0cm; mso-para-margin-bottom:0cm; mso-para-margin-bottom:.0001pt; line-height:normal; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableLightListAccent2FirstCol {mso-style-name:"Light List - Accent 2"; mso-table-condition:first-column; mso-style-priority:61; mso-style-unhide:no; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableLightListAccent2LastCol {mso-style-name:"Light List - Accent 2"; mso-table-condition:last-column; mso-style-priority:61; mso-style-unhide:no; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableLightListAccent2OddColumn {mso-style-name:"Light List - Accent 2"; mso-table-condition:odd-column; mso-style-priority:61; mso-style-unhide:no; mso-tstyle-border-top:1.0pt solid #C0504D; mso-tstyle-border-top-themecolor:accent2; mso-tstyle-border-left:1.0pt solid #C0504D; mso-tstyle-border-left-themecolor:accent2; mso-tstyle-border-bottom:1.0pt solid #C0504D; mso-tstyle-border-bottom-themecolor:accent2; mso-tstyle-border-right:1.0pt solid #C0504D; mso-tstyle-border-right-themecolor:accent2;} table.MsoTableLightListAccent2OddRow {mso-style-name:"Light List - Accent 2"; mso-table-condition:odd-row; mso-style-priority:61; mso-style-unhide:no; mso-tstyle-border-top:1.0pt solid #C0504D; mso-tstyle-border-top-themecolor:accent2; mso-tstyle-border-left:1.0pt solid #C0504D; mso-tstyle-border-left-themecolor:accent2; mso-tstyle-border-bottom:1.0pt solid #C0504D; mso-tstyle-border-bottom-themecolor:accent2; mso-tstyle-border-right:1.0pt solid #C0504D; mso-tstyle-border-right-themecolor:accent2;} Revenue 2010 ($USM) Revenue 2011 ($USM) Growth 2010 Growth 2011 Share 2010 Share 2011 Oracle 9,990.5 11,787.0 10.9% 18.0% 48.2% 48.8% IBM 4,300.4 4,870.4 5.4% 13.3% 20.7% 20.2% Microsoft 3,641.2 4,098.9 10.1% 12.6% 17.6% 17.0% SAP/Sybase 744.4 1,101.1 12.8% 47.9% 3.6% 4.6% Teradata 754.7 882.3 16.9% 16.9% 3.6% 3.7% Source: Gartner’s “Market Share: All Software Markets, Worldwide 2011,” March 29, 2012, By Colleen Graham, Joanne Correia, David Coyle, Fabrizio Biscotti, Matthew Cheung, Ruggero Contu, Yanna Dharmasthira, Tom Eid, Chad Eschinger, Bianca Granetto, Hai Hong Swinehart, Sharon Mertz, Chris Pang, Asheesh Raina, Dan Sommer, Bhavish Sood, Marianne D'Aquila, Laurie Wurster and Jie Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:12.0pt; mso-para-margin-left:0cm; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} table.MsoTableLightListAccent2 {mso-style-name:"Light List - Accent 2"; mso-tstyle-rowband-size:1; mso-tstyle-colband-size:1; mso-style-priority:61; mso-style-unhide:no; border:solid #C0504D 1.0pt; mso-border-themecolor:accent2; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} table.MsoTableLightListAccent2FirstRow {mso-style-name:"Light List - Accent 2"; mso-table-condition:first-row; mso-style-priority:61; mso-style-unhide:no; mso-tstyle-shading:#C0504D; mso-tstyle-shading-themecolor:accent2; mso-para-margin-top:0cm; mso-para-margin-bottom:0cm; mso-para-margin-bottom:.0001pt; line-height:normal; color:white; mso-themecolor:background1; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableLightListAccent2LastRow {mso-style-name:"Light List - Accent 2"; mso-table-condition:last-row; mso-style-priority:61; mso-style-unhide:no; mso-tstyle-border-top:2.25pt double #C0504D; mso-tstyle-border-top-themecolor:accent2; mso-tstyle-border-left:1.0pt solid #C0504D; mso-tstyle-border-left-themecolor:accent2; mso-tstyle-border-bottom:1.0pt solid #C0504D; mso-tstyle-border-bottom-themecolor:accent2; mso-tstyle-border-right:1.0pt solid #C0504D; mso-tstyle-border-right-themecolor:accent2; mso-para-margin-top:0cm; mso-para-margin-bottom:0cm; mso-para-margin-bottom:.0001pt; line-height:normal; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableLightListAccent2FirstCol {mso-style-name:"Light List - Accent 2"; mso-table-condition:first-column; mso-style-priority:61; mso-style-unhide:no; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableLightListAccent2LastCol {mso-style-name:"Light List - Accent 2"; mso-table-condition:last-column; mso-style-priority:61; mso-style-unhide:no; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableLightListAccent2OddColumn {mso-style-name:"Light List - Accent 2"; mso-table-condition:odd-column; mso-style-priority:61; mso-style-unhide:no; mso-tstyle-border-top:1.0pt solid #C0504D; mso-tstyle-border-top-themecolor:accent2; 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mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:12.0pt; mso-para-margin-left:0cm; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} table.MsoTableLightListAccent2 {mso-style-name:"Light List - Accent 2"; mso-tstyle-rowband-size:1; mso-tstyle-colband-size:1; mso-style-priority:61; mso-style-unhide:no; border:solid #C0504D 1.0pt; mso-border-themecolor:accent2; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} table.MsoTableLightListAccent2FirstRow {mso-style-name:"Light List - Accent 2"; mso-table-condition:first-row; mso-style-priority:61; mso-style-unhide:no; mso-tstyle-shading:#C0504D; mso-tstyle-shading-themecolor:accent2; mso-para-margin-top:0cm; mso-para-margin-bottom:0cm; mso-para-margin-bottom:.0001pt; line-height:normal; color:white; mso-themecolor:background1; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableLightListAccent2LastRow {mso-style-name:"Light List - Accent 2"; mso-table-condition:last-row; mso-style-priority:61; mso-style-unhide:no; mso-tstyle-border-top:2.25pt double #C0504D; mso-tstyle-border-top-themecolor:accent2; mso-tstyle-border-left:1.0pt solid #C0504D; mso-tstyle-border-left-themecolor:accent2; mso-tstyle-border-bottom:1.0pt solid #C0504D; mso-tstyle-border-bottom-themecolor:accent2; mso-tstyle-border-right:1.0pt solid #C0504D; mso-tstyle-border-right-themecolor:accent2; mso-para-margin-top:0cm; mso-para-margin-bottom:0cm; mso-para-margin-bottom:.0001pt; line-height:normal; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableLightListAccent2FirstCol {mso-style-name:"Light List - Accent 2"; mso-table-condition:first-column; mso-style-priority:61; mso-style-unhide:no; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableLightListAccent2LastCol {mso-style-name:"Light List - Accent 2"; mso-table-condition:last-column; mso-style-priority:61; mso-style-unhide:no; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableLightListAccent2OddColumn {mso-style-name:"Light List - Accent 2"; mso-table-condition:odd-column; mso-style-priority:61; mso-style-unhide:no; mso-tstyle-border-top:1.0pt solid #C0504D; mso-tstyle-border-top-themecolor:accent2; mso-tstyle-border-left:1.0pt solid #C0504D; mso-tstyle-border-left-themecolor:accent2; mso-tstyle-border-bottom:1.0pt solid #C0504D; mso-tstyle-border-bottom-themecolor:accent2; mso-tstyle-border-right:1.0pt solid #C0504D; mso-tstyle-border-right-themecolor:accent2;} table.MsoTableLightListAccent2OddRow {mso-style-name:"Light List - Accent 2"; mso-table-condition:odd-row; mso-style-priority:61; mso-style-unhide:no; mso-tstyle-border-top:1.0pt solid #C0504D; mso-tstyle-border-top-themecolor:accent2; mso-tstyle-border-left:1.0pt solid #C0504D; mso-tstyle-border-left-themecolor:accent2; mso-tstyle-border-bottom:1.0pt solid #C0504D; mso-tstyle-border-bottom-themecolor:accent2; mso-tstyle-border-right:1.0pt solid #C0504D; mso-tstyle-border-right-themecolor:accent2;}

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• Vodacom Call Center Management on the NetBeans Platform

  - by Geertjan

  If you live in South Africa, you know about Vodacom. Vodacom is one of the dominant mobile communication companies in South Africa, and beyond, providing voice, messaging, data, and similar mobile services. Inside Vodacom there's an application named Helios, which is a call centre application that had its inception in 2009 and consists of two parts. Firstly, a web-based front-end that allows a call centre agent to service subscribers using a Google-like search on a knowledge base structured as a collection of FAQs. The web-based front-end uses plain-old HTML + CSS + a good helping of JQuery and JQueryUI. This is delivered via JSR-168 portlets running on a cluster of IBM Portal 6 servers. In turn, the portlets communicate via RMI with several back-end EJB's containing the business logic. These EJB's are deployed on a cluster of Weblogic Application Servers, version 10.3.6. The second part is a NetBeans Platform application used for maintaining and constructing the knowledge base, i.e., the back-end of the web-based front-end. Helios is also used for a number of other maintenance functions, such as access permissions, user maintenance, and news bulletins. Below, in the web-based front-end, call centre agents can enter search terms and are presented with a number of FAQs from the knowledge base. Upon selecting a FAQ article, the agent is presented with the article text, the process to guide the subscriber, system checks that display information specific to the subscriber, and links to related applications and articles: Below, you can see that applications are searchable and can be accessed using the same web-based front-end as shown above. And, as can be seen below, knowledge base FAQs are maintained using the Helios Maintenance Application, which is the Vodacom application built on the NetBeans Platform: Several thousand call centre agent user accounts are administered using the Helios Maintenance Application. Below the main FAQ page is shown, together with the About dialog: Vodacom is happy with the back-end NetBeans Platform application. However, the front-end stack runs on quite old technology. Ideally Vodacom would like to migrate the portlets to Oracle Weblogic Portal or Oracle WebCenter, but this hasn't been accomplished yet. Migrating makes sense as the rest of the application server environment consists entirely of Oracle products.

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• ATG Live Webcast March 29: Diagnosing E-Business Suite JVM and Forms Performance Issues (Performance Series Part 4 of 4)

  - by BillSawyer

  The next webcast in our popular EBS series on performance management is going to be a showstopper.  Dave Suri, Project Lead, Applications Performance and Gustavo Jimenez, Senior Development Manager will discuss some of the steps involved in triaging and diagnosing E-Business Suite systems related to JVM and Forms components. Please join us for our next ATG Live Webcast on Mar. 29, 2012: Triage and Diagnostics for E-Business Suite JVM and Forms The topics covered in this webcast will be: Overall Menu/Sections Architecture Patches/Certified browsers/jdk versions JVM Tuning JVM Tools (jstat,eclipse mat, ibm tda) Forms Tools (strace/FRD) Java Concurrent Program options location Case studies Case Studies JVM Thread dump case for Oracle Advanced Product Catalog Forms FRD trace relating to Saving an SR Java Concurrent Program for BT Date:               Thursday, March 29, 2012Time:              8:00 AM - 9:00 AM Pacific Standard TimePresenters:  Dave Suri, Project Lead, Applications Performance                        Gustavo Jimenez, Senior Development ManagerWebcast Registration Link (Preregistration is optional but encouraged)To hear the audio feed:   Domestic Participant Dial-In Number:            877-697-8128    International Participant Dial-In Number:      706-634-9568    Additional International Dial-In Numbers Link:    Dial-In Passcode:                                              99342To see the presentation:    The Direct Access Web Conference details are:    Website URL: https://ouweb.webex.com    Meeting Number:  597073984 If you miss the webcast, or you have missed any webcast, don't worry -- we'll post links to the recording as soon as it's available from Oracle University.  You can monitor this blog for pointers to the replay. And, you can find our archive of our past webcasts and training here.If you have any questions or comments, feel free to email Bill Sawyer (Senior Manager, Applications Technology Curriculum) at BilldotSawyer-AT-Oracle-DOT-com. 

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• Recap: Oracle at the Gartner Business Intelligence Summit

  - by kimberly.billings

  Getting to Vegas was no fun. As anyone who lives in the Bay Area knows, the SF airport shuts down one runway when it rains, causing major havoc. So rain, rain, rain on Sunday meant delay, delay, delay at the airport. Needless to say, my 6:30 pm flight didn't land in Vegas until 3:00 am! But the travel pains were worth it. There was a lot to be learned at the Gartner BI Summit this year, and the uptick in attendance was reflected in strong booth traffic and engaging conversations in the Oracle booth. Oracle customer, Dawn Conant, Director, Business Intelligence at Beckman Coulter, generated a lot of interest in her presentation about migrating from Business Objects to Oracle Business Intelligence, Enterprise Edition with Oracle Database 11g. Dawn's story was a very relatable one, as many of the attendees had plans for similar projects. One of the most interesting Gartner-led sessions compared BI/DW megavendors, IBM, Oracle, SAP and Microsoft. According to Gartner analyst Rita Sallam, these megavendors control about two-thirds of the BI market. Sallem attributes this in part to the fact that organizations are expanding their definitions of BI to also include analytics and performance management. In doing so, they require greater integration of BI applications with a broader set of applications and middleware. In a related session, a panel of Gartner analysts compared the Magic Quadrants for BI Platforms; CPM; Data Quality; Data Integration Tools; and Data Warehouses. Oracle is a leader in all of the Magic Quadrants in which it participates and has the most complete stack including hardware and software, according to Donald Feinberg. Feinberg also commented that in situations with VLDW and solid mixed workloads, Oracle Exadata is making a big difference! var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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• SQL Contests – Solution – Identify the Database Celebrity

  - by Pinal Dave

  Last week we were running contest Identify the Database Celebrity and we had received a fantastic response to the contest. Thank you to the kind folks at NuoDB as they had offered two USD 100 Amazon Gift Cards to the winners of the contest. We had also additional contest that users have to download and install NuoDB and identified the sample database. You can read about the contest over here. Here is the answer to the questions which we had asked earlier in the contest. Part 1: Identify Database Celebrity Personality 1 – Edgar Frank “Ted” Codd (August 19, 1923 – April 18, 2003) was an English computer scientist who, while working for IBM, invented the relational model for database management, the theoretical basis for relational databases. He made other valuable contributions to computer science, but the relational model, a very influential general theory of data management, remains his most mentioned achievement. (Wki) Personality 2 – James Nicholas “Jim” Gray (born January 12, 1944; lost at sea January 28, 2007; declared deceased May 16, 2012) was an American computer scientist who received the Turing Award in 1998 “for seminal contributions to database and transaction processing research and technical leadership in system implementation.” (Wiki) Personality 3 – Jim Starkey (born January 6, 1949 in Illinois) is a database architect responsible for developing InterBase, the first relational database to support multi-versioning, the blob column type, type event alerts, arrays and triggers. Starkey is the founder of several companies, including the web application development and database tool company Netfrastructure and NuoDB. (Wiki) Part 2: Identify NuoDB Samples Database Names In this part of the contest one has to Download NuoDB and install the sample database Hockey. Hockey is sample database and contains few tables. Users have to install sample database and inform the name of the sample databases. Here is the valid answer. HOCKEY PLAYERS SCORING TEAM Once again, it was indeed fun to run this contest. I have received great feedback about it and lots of people wants me to run similar contest in future. I promise to run similar interesting contests in the near future. Winners Within next two days, we will let winners send emails. Winners will have to confirm their email address and NuoDB team will send them directly Amazon Cards. Once again it was indeed fun to run this contest. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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• WebCenter Customer Spotlight: Los Angeles Department of Water and Power

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution Summary Los Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. The goal of the project was to implement a newly designed web portal to increase customer self-service while reducing transactions via IVR and automate many of the paper based processes to web based workflows for their 1.6 million customers. LADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content and Oracle SOA Suite for the integration of their complex back-end systems infrastructure. The new portal has received extremely positive feedback from not only the customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Company OverviewLos Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. LADWP also bills most of these customers for sanitation services provided by another department in the city of Los Angeles.  Business ChallengesThe goal of the project was to implement a newly designed web portal that is easy to navigate from a web browser and mobile devices, as well as be the platform for surfacing internet and intranet applications at LADWP. The primary objective of the new portal was to increase customer self-service while reducing the transactions via IVR and walk-up and to automate many of the paper based processes to web based workflows for customers. This includes automation of Self Service implemented through My Account (Bill Pay, Payment History, Bill History, Usage analysis, Service Request Management) Financial Assistance Programs Customer Rebate Programs Turn Off/Turn On/Transfer of Services Outage Reporting eNotification (SMS, email) Solution DeployedLADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content. Using Oracle SOA Suite they integrated various back-end systems including Oracle Siebel CRM IBM Mainframe based CIS FILENET for document management EBP Eletronic Bill Payment System HP Imprint System for BillXML data Other systems including outage reporting systems, SMS service, etc. The new portal’s features include: Complete Graphical redesign based on best practices in UI Design for high usability Customer Self Service implemented through MyAccount (Bill Pay, Payment History, Bill History, Usage Analysis, Service Request Management) Financial Assistance Programs (CRM, WebCenter) Customer Rebate Programs (CRM, WebCenter) Turn On/Off/Transfer of services (Commercial & Residential) Outage Reporting eNotification (SMS, email) Multilingual (English & Spanish) – using WebCenter multi-language support Section 508 (ADA) Compliant Search – Using WebCenter SES (Secured Enterprise Search) Distributed Authorship in WebCenter Content Mobile Access (any Mobile Browser) Business ResultsThe new portal has received extremely positive feedback from not only customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Additional Information LADWP OpenWorld presentation Oracle WebCenter Portal Oracle WebCenter Content Oracle SOA Suite

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