Kodak Scanner Software Issue 0xc0000005
- by Andrew
I am trying to be able to use a program called Kodak Smart Touch, but just today I have experienced an error preventing it from opening.
The scanner is a business class scanner, an i2900. It comes with a small program called Kodak Smart Touch. This program allows you to select and customize a number of presets on the front panel and automatically create/save scanned files, etc.
I was running a backup with Aomei Backupper at the time, and I wanted to scan a file. I tried to scan as normal, but right at the end the program quit with an error.
Now, whenever I try to start Smart Touch, even not running the backup and with Aomei uninstalled, the following error pops up:
Title of message: KSSCFG (version 1.7.15.121102) has stopped working.
Body: See (path name) for more information.
When I go to the path in the error message, there are two files, ERRORLOG.txt and KSSCFG.dmp.
The error log says, "KSSCFG (version 1.7.15.322.121102) case an Access Violation(0xc0000005).
Error occur at 2014/06/11 21:37:54
Operation System: Windows 7 64bits (6.1.7601)
processor(s) type AMD x86 or x64"
The dump file can be downloaded here:
http://l.bitcasa.com/yzbtv1VV
Opening it with a hex editor yields very little of use, but I do have an internal commandline utility that may help:
http://l.bitcasa.com/cTXvAsst
I've already uninstalled and reinstalled all the kodak software several times to no avail.
What is really odd is that the TWAIN and ISIS drivers work fine through another scanning program.
I am at my wit's end, and I have no idea what to do next. Thanks.
