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  • Oracle Loader for Hadoop 1.1.0.0.3

    - by mannamal
    We are pleased to announce availability of Oracle Loader for Hadoop 1.1.0.0.3, containing bug fixes and performance improvements to Oracle Loader for Hadoop. The updated product can be downloaded from here: http://www.oracle.com/technetwork/bdc/big-data-connectors/downloads/big-data-downloads-1451048.html Note that the Oracle Loader for Hadoop 1.1.0.0.3 kit is a complete kit containing the product and bug fixes. Fixes of the earlier version 1.1 patch releases are also included. Upgrading to Oracle Loader for Hadoop 1.1.0.0.3 (from versions 1.1.x): On the Oracle Big Data Appliance:  1. 1.  Upload the new oraloader rpm to the first Oracle Big Data Appliance server.  For example:   /tmp/oraloader-1.1.0.0.3-1.x86_64.rpm 2.     As the root user, use dcli from the first Oracle Big Data Appliance server to copy the new rpm to all nodes. For example:   #dcli -f /tmp/oraloader-1.1.0.0.3-1.x86_64.rpm  -d /tmp/oraloader-replace.rpm 3. 3.  As the root user, use dcli from the first Oracle Big Data Appliance server to replace the old oraloader rpm with the new one.  For example:  #dcli "rpm -e oraloader ; rpm -Uvh /tmp/oraloader-replace.rpm" On other hardware: 1. 1.  Unzip oraloader-1.1.0.0.3.x86_64.zip at <location of install> 2. 2.  Update OLH_HOME to point to <location of install>/oraloader-1.1.0.0.3 

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  • ??My Oracle Support???????????

    - by Steve He(???)
    Normal 0 7.8 ? 0 2 false false false EN-US ZH-CN X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:????; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.5pt; mso-bidi-font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:??; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-font-kerning:1.0pt;} ?????????My Oracle Support????????????????My Oracle Support????????????????? ????????????????,??????? ?,?????,????,?????????????????My Oracle Support????,?Oracle??? ??,??????????Oracle???????????????????????? ???????????????,??????My Oracle Support????????????????????,??????,?????????,?? ??????!??????????????????? ?????? ? https://communities.oracle.com/ ? ?My Oracle Support???,???“????”! ????????????,?????????! ??????, ??????? subscriptions on, ?????off, ??  ??? My Communities ????????, ???11?27?????????,??????My Oracle Support???, ????, ???  

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  • Oracle Embedded - Duração de meio dia - 14/Abr/10

    - by Claudia Costa
    Convidamo-lo a participar num evento que a Oracle irá realizar no próximo dia 14 de Abril, dedicado a soluções para sistemas Embedded.   A Oracle tem sido desde sempre o líder indisputado - em termos de desempenho, fiabilidade e escalabilidade - em sistemas de gestão de base de dados para aplicações críticas de gestão das grandes organizações. Hoje, no entanto, as aplicações críticas são implementadas não apenas nos data centers, mas cada vez mais em dispositivos móveis, nas infraestruturas de rede e em sistemas de aplicação específica. Por isso, o compromisso da Oracle em desenvolver os melhores produtos de gestão de dados alarga-se hoje do data center às aplicações designadas edge e embedded.   A Oracle oferece hoje a gama mais completa do mercado em tecnologias embedded, tanto para ISVs como para fabricantes de dispositivos e equipamentos, proporcionando-lhe a escolha dos produtos de base de dados e middleware embeddable que melhor se ajustem aos seus requisitos técnicos:   ·         Oracle Database 11g ·         Oracle Database Lite 11g ·         Oracle Berkeley DB ·         Oracle TimesTen In-Memory Database ·         Oracle Fusion Middleware 11g ·         Java for Business   Mais informação sobre produtos embedded Oracle aqui.   Segundo a IDC, a Oracle é hoje o líder mundial no mercado das bases de dados embedded com uma quota de mercado de 28,2% em 2008, estando a crescer a um ritmo 40% superior ao seu concorrente mais próximo e 50% superior à media do mercado.   A par com a riqueza da sua oferta tecnológica, a Oracle oferece igualmente modelos de licenciamento e de preços que se ajustam às necessidades de quem usa esses componentes tecnológicos como peças de uma solução final integrada a se vendida aos seus cliente finais.   A Oracle está empenhada em contribuir para o sucesso da sua empresa. Ao pôr os seus interesses acima de tudo, ganha a sua empresa e ganha a Oracle. E, mais importante que tudo, ganham os clientes, que recebem as melhores soluções possíveis.   Em resumo, as soluções embedded da Oracle proporcionam-lhe:   ·         Melhores produtos ·         Clientes mais satisfeitos ·         Maior rentabilidade das suas soluções   Agenda: ·         Oracle and Embedded ·         Embedded Market Trends ·         Oracle portfolio Oracle Database 11g o    Oracle Berkeley DB  o    Oracle Database Lite o    Oracle TimesTen o    Oracle Fusion Middleware ·         Demo: Berkeley DB ·         Embedded Software Licensing (ESL) Models   -----------------------------------------------------------------------------------   Clique aqui e registe-se.   Horário e Local: 9h30 - 13h00 Oracle Lagoas Park - Edf. 8 Porto Salvo   Para mais informações, por favor contacte: Melissa Lopes 214235194  

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  • Oracle Embedded - 14 de Abril

    - by Claudia Costa
      Convidamo-lo a participar num evento que a Oracle irá realizar no próximo dia 14 de Abril, dedicado a soluções para sistemas Embedded.   A Oracle tem sido desde sempre o líder indisputado - em termos de desempenho, fiabilidade e escalabilidade - em sistemas de gestão de base de dados para aplicações críticas de gestão das grandes organizações. Hoje, no entanto, as aplicações críticas são implementadas não apenas nos data centers, mas cada vez mais em dispositivos móveis, nas infraestruturas de rede e em sistemas de aplicação específica. Por isso, o compromisso da Oracle em desenvolver os melhores produtos de gestão de dados alarga-se hoje do data center às aplicações designadas edge e embedded.   A Oracle oferece hoje a gama mais completa do mercado em tecnologias embedded, tanto para ISVs como para fabricantes de dispositivos e equipamentos, proporcionando-lhe a escolha dos produtos de base de dados e middleware embeddable que melhor se ajustem aos seus requisitos técnicos:   ·         Oracle Database 11g ·         Oracle Database Lite 11g ·         Oracle Berkeley DB ·         Oracle TimesTen In-Memory Database ·         Oracle Fusion Middleware 11g ·         Java for Business   Mais informação sobre produtos embedded Oracle aqui.   Segundo a IDC, a Oracle é hoje o líder mundial no mercado das bases de dados embedded com uma quota de mercado de 28,2% em 2008, estando a crescer a um ritmo 40% superior ao seu concorrente mais próximo e 50% superior à media do mercado.   A par com a riqueza da sua oferta tecnológica, a Oracle oferece igualmente modelos de licenciamento e de preços que se ajustam às necessidades de quem usa esses componentes tecnológicos como peças de uma solução final integrada a se vendida aos seus cliente finais.   A Oracle está empenhada em contribuir para o sucesso da sua empresa. Ao pôr os seus interesses acima de tudo, ganha a sua empresa e ganha a Oracle. E, mais importante que tudo, ganham os clientes, que recebem as melhores soluções possíveis.   Em resumo, as soluções embedded da Oracle proporcionam-lhe:   ·         Melhores produtos ·         Clientes mais satisfeitos ·         Maior rentabilidade das suas soluções   Agenda: ·         Oracle and Embedded ·         Embedded Market Trends ·         Oracle portfolio Oracle Database 11g o    Oracle Berkeley DB  o    Oracle Database Lite o    Oracle TimesTen o    Oracle Fusion Middleware ·         Demo: Berkeley DB ·         Embedded Software Licensing (ESL) Models   -----------------------------------------------------------------------------------   Clique aqui e registe-se.   Horário e Local: 9h30 - 18h00 Oracle Lagoas Park - Edf. 8 Porto Salvo   Para mais informações, por favor contacte: Melissa Lopes 214235194  

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  • Recording Available: March 2012 Quarterly Customer Update Webcast

    - by John Klinke
    Missed the recent Quarterly Customer Update Webcast? We covered several topics including: * WebCenter 4 Pillars overview * Support Update * WebCenter Content 11gR1 Update * WebCenter Portal 11gR1 Update * Oracle Social Network Overview VIEW WEBCAST RECORDING: Access the March 2012 Webcast recording and presentation by going to: My Oracle Support Site Note: 568127.1 We'll announce the next Quarterly Customer Update Webcast here on the WebCenter Content Alerts blog.

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  • The Softer Side of Customer Experience

    - by Christina McKeon
    It’s election season in the U.S., and you know what that means. It means I stop by the recycling bin in my garage before entering the house with the contents of my mailbox. A couple of weeks ago, I was doing my usual direct mail purge when I came across a piece from The Container Store®. This piece would have gone straight to the recycling bin, but the title stopped me: Learn what WE STAND FOR! Under full disclaimer, I’m probably a “frequent flier” at The Container Store. One can never be too organized! Now, back to the direct mail piece. I opened it to discover that The Container Store has taken their customer experience beyond “a shopping experience that makes you smile” to giving customers more insight and transparency into how they feel about their employees, the vendors they partner with, and the communities they live in. The direct mail piece included several employees showcasing a skill, hobby or talent with their photo and a personal note that used one word to describe what these employees believe The Container Store stands for. I do not recall the last time I read through an entire piece of direct mail. But this time, I pored over all the comments and photos.  Summer, a salesperson, believes that one word is PASSION. Thomas in distribution center inventory systems chooses the word ACTION. The list goes on to include MATCHLESS, FUN, FAMILY, LOVE, and EMPOWERMENT. The Container Store is running a contest asking you to tell them what nonprofit organization you stand for. Anyone can submit their favorite nonprofit to win cash, products and services from The Container Store. Don’t forget about the softer side of customer experience. With many organizations working feverishly to transform their business into being more customer-centric, it’s easy to get caught up in processes and technology. Focusing on people and social responsibility often falls behind and becomes a lower priority. Keeping people and social responsibility at the forefront is crucial. Your customers will use your processes and technology, but they will see or hear your people and feel their passion. The latter is what they will remember most about your brand. I’m sure there are many other great examples of the softer side of customer experience. Please share your examples in the comments section.

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  • First Step Towards Rapid Enterprise Application Deployment

    - by Antoinette O'Sullivan
    Take Oracle VM Server for x86 training as a first step towards deploying enterprise applications rapidly. You have a choice between the following instructor-led training: Oracle VM with Oracle VM Server for x86 1-day Seminar. Take this course from your own desk on one of the 300 events on the schedule. This seminar tells you how to build a virtualization platform using the Oracle VM Manager and Oracle VM Server for x86 and to sustain the deployment of highly configurable, inter-connected virtual machines. Oracle VM Administration: Oracle VM Server for x86 3-day hands on course. This course teaches you how to build a virtualization platform using the Oracle VM Manager and Oracle VM Server for x86. You learn how deploy and manage highly configurable, inter-connected virtual machines. The course teaches you how to install and configure Oracle VM Server for x86 as well as details of network and storage configuration, pool and repository creation, and virtual machine management.Take this course from your own desk on one of the 450 events on the schedule. You can also take this course in an Oracle classroom on one of the following events:  Location  Date  Delivery Language  Istanbul, Turkey  12 November 2012  Turkish  Wellington, New Zealand  10 Dec 2012  English  Roseveille, United States  19 November 2012  English  Warsaw, Poland  17 October 2012  Polish  Paris, France  17 October 2012  French  Paris, France  21 November 2012  French  Dusseldorfm Germany  5 November 2012  German For more information on Oracle's Virtualization courses see http://oracle.com/education/vm

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  • ¿Oficina sin papeles?

    - by [email protected]
    Recientemente hemos organizado un evento de Digitalización para mostrar algunos de los últimos productos de Oracle en éste área.Siempre tendemos a pensar que en España estamos retrasados en estas tecnologías y que el mercado no está preparado para eliminar el papel. En algunos casos es cierto, pero también nos hemos llevado sorpresas con clientes extremadamente avanzados en la gestión electrónica del papel.Para los clientes que no tienen una solución corporativa ya desplegada, nuestra oferta de Imaging les parece completa e integrada, porque les permite digitalizar el papel en el punto más cercano a su recepción y posteriormente realizar todo el trámite interno de forma digital.Este proceso es el que se muestra en la siguiente imágen: Sobre todo en el entorno financiero los clientes ya tienen grandes infraestructuras desplegadas (algunos con funcionalidades muy sofisticadas que han desarrollado a medida durante estos últimos años).En estos casos, su interés está centrado en 2 capacidades clave de nuestros productos: La digitalización distribuidaEl OCR inteligenteCuando ya disponemos de una infraestructura de digitalización centralizada, tenemos varios puntos de mejora con los que conseguir mayores ratios de ahorro en la gestión del papel. Uno de ellos es digitalizar en origen, de forma que ahorraremos en logística de desplazamiento y almacenamiento de papel (reducimos valijas) y en velocidad de arranque de los procesos (desde el momento de la recepción).El hecho de poder hacer esto sólo con un explorador de internet es muy novedoso para los clientes.El no instalar ninguna pieza de software de cliente parece que es un requisito que muchos clientes estaban demandando desde hace tiempo. De hecho, estamos realizando demos en vivo con un escáner del cliente (solo necesitamos el driver de windows para ese escáner). El resultado es sorprendente porque mostramos cómo: escaneamos con sólo un explorador de internet; el documento escaneado, con sus metadatos, se incorporan al gestor documental; y se dispara su workflow de aprobación.Hacer esto en segundos es algo que genera mucho interés en los clientes de cara a acelerar la gestión de muchos de sus trámites en papel.Por último, lo más novedoso de la oferta es el OCR inteligente. Hay quien ya tiene absolutamente operativas sus infraestructuras de digitalización con todas estas capacidades, y buscan un paso más allá con el reconocimiento inteligente de todos los metadatos posibles.El beneficio es rápido, claramente cuantificable y muy alto. El software de OCR inteligente se basa en lógica difusa y nos permite definir los umbrales de validación totalmente adecuados a nuestros factores de confianza. Es decir, configuramos el umbral para que cuando el software acepta un acierto tengamos la seguridad total de que dichos metadatos se han reconocido perfectamente. En caso contrario, el software lanza una validación manual.¿Qué pasa si conseguimos que para determinados documentos, el 40%, 50%, 60% o incluso el 70% u 80% de ellos fueran procesados 100% automáticamente?. El ahorro es inmenso, la reducción del tiempo de proceso también, y la integración con nuestras infraestructuras de digitalización es muy sencilla (basta con desviar unos cuantos documentos de un tipo concreto a Oracle Forms Recognition y evaluar el resultado).Os animo a que veáis estos productos y consigamos hacer realidad la reducción de papel.

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  • Tom Kyte Webcast on Oracle Maximum Availability Architecture Best Practices - Thursday, April 12 @ 10:00 AM PDT

    - by jgelhaus
    Date: Thursday, April 12, 2012 Time: 10:00 AM PDT Update Your Knowledge with Oracle Expert Tom Kyte Data is one of the most critical assets of any organization with many operations depending on having complete and accurate data available 24/7. By implementing Oracle’s Maximum Availability Architecture (MAA), organizations can minimize the cost and risk associated with downtime. Oracle’s MAA best practices extend beyond Oracle Database to span a broad range of products, including Oracle Exadata and Oracle Database Appliance. Join Oracle expert Tom Kyte for this Live Webcast to learn how to: Protect your systems from planned and unplanned downtime Achieve the highest quality of service at the lowest cost Eliminate idle redundancy in the data center Register today and ask Tom your questions around availability best practices.

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  • El éxito del Customer Experience

    - by Noelia Gomez
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Desde hace más de un año Oracle está apostando por soluciones que supongan un cambio en la gestión de la relación con el cliente, mejorando su experiencia para fidelizarle mientras las empresas ahorran en costes. Por otro lado, son muchas las empresas las que se han dado cuenta de esta necesidad y de que las redes sociales permiten una conexión con el cliente que antes no se había logrado, pudiendo detectar necesidades antes desconocidas. Por todo ello, el pasado 29 de Octubre Contact Center, en colaboración con Oracle, quiso invitar la los especialistas de Customer Experience de las mayores empresas de España en una jornada ejecutiva para descubrir las novedades en este área e intercambiar opiniones con otros expertos. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Fernando Rumbero, Iberia Applications Cluster Leader de Oracle, abrió las ponencias hablando de la “Tercera Revolución”, una presentación que nos abrió la perspectiva de la realidad en la que vivimos, clientes, usuarios y empresas. Por su parte, Victor Lopez, Sales Consulting Director de Oracle, nos condujo en Un recorrido por el mundo del cliente para lograr ofrecer una experiencia que este espera. Después, conocimos casos prácticos de la mano de Albert Valls, especialista en CX, que nos mostró los resultados de algunos de nuestros clientes y como han logrado alcanzar sus objetivos. Tras un breve descanso que dio lugar al networking, escuchamos a la ponencia más esperada de la jornada: ¿Por qué Linkedin tienen 249 millones de usuarios? Francesc Arbiol, Head of Iberia, Linkedin, fue el responsable de responder a esta pregunta, dándonos las claves para ofrecer un servicio de alta calidad y rentable con Oracle RightNow. En el momento para preguntas y respuestas, moderado por Guillermo San Roman, Applications Sales Director de Oracle, los asistentes estuvieron muy activos y fueron muchas las interacciones con los ponentes y entre los propios asistentes. En este espacio se pusieron de manifiesto las preguntas más latentes de este escenario: ¿Estamos preparados para dar respuesta y comprender al cliente de hoy? ¿Cómo dirigir y priorizar las actividades para alcanzar el mejor resultado?Infraestructuras y claves para aprender a liderar la experiencia de cliente. ¿Cómo integrar a todas las áreas de la empresa en el proceso de Customer Experience? Proactividad y multicanalidad: dos principios básicos en el Customer Experience La jornada se cerró con un coctel en el que el prevaleció el intercambio de opiniones y encuentros entre profesionales. Sin duda un evento de los que te hacen irte a casa con miles de ideas en la cabeza. ¿Estuviste en el encuentro? Cuéntanos, ¿qué te pareció? ¿No pudiste asistir? Ponte en contacto con nosotros y nos acercaremos a tu oficina.   /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Oracle Unbreakable Enterprise Kernel and Emulex HBA Eliminate Silent Data Corruption

    - by sergio.leunissen
    Yesterday, Emulex announced that it has added support for T10 Protection Information (T10-PI), formerly called T10-DIF, to a number of its HBAs. When used with Oracle's Unbreakable Enterprise Kernel, this will prevent silent data corruption and help ensure the integrity and regulatory compliance of user data as it is transferred from the application to the SAN From the press release: Traditionally, protecting the integrity of customers' data has been done with multiple discrete solutions, including Error Correcting Code (ECC) and Cyclic Redundancy Check (CRC), but there have been coverage gaps across the I/O path from the operating system to the storage. The implementation of the T10-PI standard via Emulex's BlockGuard feature, in conjunction with other industry player's implementations, ensures that data is validated as it moves through the data path, from the application, to the HBA, to storage, enabling seamless end-to-end integrity. Read the white paper and don't miss the live webcast on eliminating silent data corruption on December 16th!

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  • Oracle Technology Fórum május 5-én

    - by Lajos Sárecz
    Május 11-én rendezzük a tavaszi Oracle Technology Fórumot, melyen 3 szekcióban fogjuk bemutatni az Oracle technológiai újdonságokat. A félnapos rendezvény témái szkeciónként az alábbiak lesznek: Management Track: - Üzemeltetés Oracle Enterprise Manager-rel az alkalmazástól a háttértárig - Az Oracle hackelés mítosza - Változtasson kockázatok nélkül Architecture Track - Adatbázis a felhoben - Extrém nagy teljesítményu adattárházak és tranzakciós rendszerek - Oracle Maximális rendelkezésre állású architektúra Development Track - Élet a Forms után - lehetoségek, megoldások, ajánlott irányok - ADF üzleti folyamatokban, integrációs környezetben - Tartalomkezelés beágyazása ADF fejlesztési környezetbe - Oracle UCM integráció Illetve lesz két egymással párhuzamosan futó keynote eloadás a nap elején: - IT költségek csökkentése - A megkerülhetetlen ADF - Átfogó és egységes Oracle fejlesztési keretrendszer Mint látható, a rendezvény fókuszában az Oracle Database 11gR2, valamint az Oracle fejleszto eszközök lesznek. Szó fog esni a Sun Oracle Database Machine-rol és az Oracle Cloud Computing stratégiájáról is. Szeretettel várunk mindenkit, aki valamilyen szinten foglalkozik Oracle adatbázis-kezelovel és Oracle fejleszto eszközökkel. A regisztráció már elindult.

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  • Oracle Demantra BAL Migration

    - by Annemarie Provisero
    ADVISOR WEBCAST: Oracle Demantra BAL Migration PRODUCT FAMILY:  Manufacturing December 7, 2011 at 8 am PT, 9 am MT, 11 am ET This one-hour live advisor webcast provides Application Consultants, Administrative and Technical Users, and Customers with and introduction to the BAL Migration utility and details steps involved in migration process. The information provided trains you on leveraging BAL migration utility to migrate Demantra application objects from one environment to another. TOPICS WILL INCLUDE: Introduction to BAL Migration BAL Migration Steps Schema Setups BAL Repository Object Migration A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. Click here to register for this session ------------------------------------------------------------------------------------------------------------- The above webcast is a service of the E-Business Suite Communities in My Oracle Support. For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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  • Mark Hurd on Oracle's Strategy to Be the Best

    - by Tuula Fai
    Mark Hurd, President of Oracle, energized a packed audience this Monday morning at OpenWorld with his keynote outlining Oracle’s four-pillar strategy: Be the leader at every level of the technology stack—applications, middleware, database, operating system, virtual machine, servers, and storage Vertically integrate these levels into differentiated solutions Offer Fusion, the next generation of applications, which are modular and can run in the cloud, on-premise, or both (hybrid) Deliver this technology portfolio through industry lenses to help Oracle customers solve their problems while innovating and becoming more efficient. Hurd’s message resonated throughout Monday’s Customer Experience (CX) sessions as we learned about Oracle’s investment in integrating its best-of-breed CX solutions to deliver an end-to-end suite that addresses every part of the customer lifecycle. For example, in the area of customer service, Oracle is developing enhancements to help contact center agents: Better understand customer needs through social listening tools that are integrated with knowledge management Empower themselves with internal collaboration and mobility tools Adapt to customer needs by engaging them through chat during a service or commerce interaction so they can deliver a great customer experience while transforming from a cost- into a profit center.

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  • Oracle Desktop Virtualization Press Release

    - by [email protected]
    Even though Oracle has introduced new products (HW and SW) and pricing, and part numbers, modified licensing, and an EVP and an SVP have discussed openly where Oracle is going with Virtualization,  you may still have heard from "the other guys' that Oracle isn't going to be keeping the legacy Sun 'Desktop' portfolio.  I think that has soundly been addressed by the press release this morning.  Click here for the release.This is a great way to kick off Oracle's New (fiscal) Year.  As there are more announcements coming - I'll just say "Enjoy!, and "Stay Tuned".

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  • Compelling Keynotes Coming: Oracle OpenWorld Latin America

    - by Oracle OpenWorld Blog Team
    Make your plans now for 4-6 December in São Paulo! Again this year there are informative and inspiring keynotes lined up for Oracle OpenWorld Latin America. For the opening keynote on 4 December, Oracle President Mark Hurd and Chief Technology Officer Edward Screven will talk about the many elements that are defining the convergence of business and information technology. The next day's keynote will focus on cloud computing, diving deeply into how mobile and social technologies play into this critical way of delivering services. Featured speakers are Oracle executives Thomas Kurian, Andrew Mendelsohn, and Robert Shimp. On Thursday, 6 December, Anthony Lye, Oracle senior vice president, will discuss the customer experience revolution and how the analysis of customer behavior can help shape companies' ability to understand and adapt more effectively to their customers' needs and wants. And, of course, Oracle partners always have interesting and exciting things to say. Be sure to come hear about innovations from Odebrecht, CTIS Tecnologia, and Intel do Brasil executives on topics including technology adoption that drives business results; the "Model School" revolution; and the role of the data center as technology advances. You can still enjoy Early Bird savings through 3 December, so register now!

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  • EL FUTURO DEL CLOUD, A DEBATE EN EL XX CONGRESO NACIONAL DE USUARIOS ORACLE

    - by comunicacion-es_es(at)oracle.com
    Normal 0 21 false false false ES X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} ¡Vuelta a un mini Oracle OpenWorld! La Comunidad de Usuarios de Oracle celebrará en Madrid los próximos 16 y 17 de marzo su XX Congreso Nacional, donde estarán representadas TODAS las áreas de Oracle (aplicaciones, tecnología, hardware y canal). Bajo el lema "Agilidad, innovación y optimización del negocio", contaremos con prestigiosos ponentes internacionales como Massimo Pezzini, vicepresidente de Gartner; Rex Wang, experto en Cloud Computing y vicepresidente de marketing de producto de Oracle; y Janny Ekelson, director de aplicaciones y arquitectura FedEx Express Europa. A parte de los más de 15 casos de éxito, en las más de 40 presentaciones programadas, el Cloud Computing será uno de los temas estrella junto a la estrategia en hardware de Oracle tras la adquisición de Sun. ¡Os esperamos!

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  • Oracle Hyperion si conferma leader nel Magic Quadrant Gartner 2012

    - by Andrea Cravero
    L'edizione 2012 del Gartner Magic Quadrant for Corporate Performance Management Suites conferma la leadership Oracle Hyperion, che dura ininterrotta dal 2005. Secondo Gartner, "Oracle is a Leader in CPM suites, with one of the most widely distributed solutions in the market. Oracle Hyperion Enterprise Performance Management is recognized by CFOs worldwide. The vendor has a well-established partner channel, with both large and smaller CPM SI specialists. Hyperion skills are also plentiful among the independent consultant community, given the well-established products." "Oracle continues to innovate, bringing incremental improvements across the portfolio as well as new financial close management, disclosure management and predictive planning additions. Furthermore, Oracle has improved integration of Hyperion with the Oracle BI platform, and has improved planning performance, enabling Hyperion Planning to use Oracle Exalytics In-Memory Machine." Il rapporto completo è disponibile qui: Gartner: Magic Quadrant for Corporate Performance Management Suites, 2012 Buona lettura!

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • Oracle apresenta resultados do ano

    - by pfolgado
    A Oracle acabou de apresentar os resultados do 4º trimestre e do ano fiscal FY11. Os resultados mais relevantes são: Receitas de Vendas cresceram 33%, atingindo um total de 35,6 mil milhões de dólares Vendas de Novas licenças cresceram 23% Receitas de Hardware de 4,4 mil milhões de dólares Resultados operacionais cresceram 39% Resultados por acção de cresceram 38% para 1,67 dólares “In Q4, we achieved a 19% new software license growth rate with almost no help from acquisitions,” said Oracle President and CFO, Safra Catz. “This strong organic growth combined with continuously improving operational efficiencies enabled us to deliver a 48% operating margin in the quarter. As our results reflect, we clearly exceeded even our own high expectations for Sun’s business.” “In addition to record setting software sales, our Exadata and Exalogic systems also made a strong contribution to our growth in Q4,” said Oracle President, Mark Hurd. “Today there are more than 1,000 Exadata machines installed worldwide. Our goal is to triple that number in FY12.” “In FY11 Oracle’s database business experienced its fastest growth in a decade,” said Oracle CEO, Larry Ellison. “Over the past few years we added features to the Oracle database for both cloud computing and in-memory databases that led to increased database sales this past year. Lately we’ve been focused on the big business opportunity presented by Big Data.” Oracle Reports Q4 GAAP EPS Up 34% To 62 Cents; Q4 NON-GAAP EPS Up 25% To 75 Cents Q4 Software New License Sales Up 19%, Q4 Total Revenue Up 13% Oracle today announced fiscal 2011 Q4 GAAP total revenues were up 13% to $10.8 billion, while non-GAAP total revenues were up 12% to $10.8 billion. Both GAAP and non-GAAP new software license revenues were up 19% to $3.7 billion. Both GAAP and non-GAAP software license updates and product support revenues were up 15% to $4.0 billion. Both GAAP and non-GAAP hardware systems products revenues were down 6% to $1.2 billion. GAAP operating income was up 32% to $4.4 billion, and GAAP operating margin was 40%. Non-GAAP operating income was up 19% to $5.2 billion, and non-GAAP operating margin was 48%. GAAP net income was up 36% to $3.2 billion, while non-GAAP net income was up 27% to $3.9 billion. GAAP earnings per share were $0.62, up 34% compared to last year while non-GAAP earnings per share were up 25% to $0.75. GAAP operating cash flow on a trailing twelve-month basis was $11.2 billion. For fiscal year 2011, GAAP total revenues were up 33% to $35.6 billion, while non-GAAP total revenues were up 33% to $35.9 billion. Both GAAP and non-GAAP new software license revenues were up 23% to $9.2 billion. GAAP software license updates and product support revenues were up 13% to $14.8 billion, while non-GAAP software license updates and product support revenues were up 13% to $14.9 billion. Both GAAP and non-GAAP hardware systems products revenues were $4.4 billion. GAAP operating income was up 33% to $12.0 billion, and GAAP operating margin was 34%. Non-GAAP operating income was up 27% to $15.9 billion, and non-GAAP operating margin was 44%. GAAP net income was up 39% to $8.5 billion, while non-GAAP net income was up 34% to $11.4 billion. GAAP earnings per share were $1.67, up 38% compared to last year while non-GAAP earnings per share were up 33% to $2.22. “In Q4, we achieved a 19% new software license growth rate with almost no help from acquisitions,” said Oracle President and CFO, Safra Catz. “This strong organic growth combined with continuously improving operational efficiencies enabled us to deliver a 48% operating margin in the quarter. As our results reflect, we clearly exceeded even our own high expectations for Sun’s business.” “In addition to record setting software sales, our Exadata and Exalogic systems also made a strong contribution to our growth in Q4,” said Oracle President, Mark Hurd. “Today there are more than 1,000 Exadata machines installed worldwide. Our goal is to triple that number in FY12.” “In FY11 Oracle’s database business experienced its fastest growth in a decade,” said Oracle CEO, Larry Ellison. “Over the past few years we added features to the Oracle database for both cloud computing and in-memory databases that led to increased database sales this past year. Lately we’ve been focused on the big business opportunity presented by Big Data.” In addition, Oracle also announced that its Board of Directors declared a quarterly cash dividend of $0.06 per share of outstanding common stock. This dividend will be paid to stockholders of record as of the close of business on July 13, 2011, with a payment date of August 3, 2011.

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  • Announcing: Oracle's Sun Flash Accelerator F80 PCIe Card

    - by uwes
    Ramp Up Your Server Performance with Oracle's Sun Flash Accelerator F80 PCIe Card! Oracle’s Sun Flash Accelerator F80 PCIe Card accelerates IO-starved applications and server performance by reducing storage latencies and increasing I/O throughput for greater productivity and business response! Sun Flash Accelerator F80 PCIe Card offers the following: Helps servers and their applications run faster and more efficient, while reducing power and space With 800GB capacity, delivers 2x the capacity of the previous F40 Flash Card for less than half the $/GB Accelerates I/O constrained databases with increased IOPS and consistent low-latency response timers Current and planned server support includes: The F80 is currently supported in Oracle’s SPARC T4-1, T4-2 and X4-2L servers.  SPARC T5, M5, M6 and Fujitsu M10 server support is planned for December 2013 (Preliminary only) Please read the Sales Bulletin on Oracle HW TRC for more details. (If you are not registered on Oracle HW TRC, click here ... and follow the instructions..) For More Information Go To: Oracle.com Flash Page Oracle Technology Network Flash Page

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  • BPEL 11.1.1.6 Certified for Prebuilt E-Business Suite 12.1.3 SOA Integrations

    - by Steven Chan (Oracle Development)
    Service Oriented Architecture (SOA) integrations with Oracle E-Business Suite can either be custom integrations that you build yourself or prebuilt integrations from Oracle.  For more information about the differences between the two options for SOA integrations, see this previously-published certification announcement. There are five prebuilt BPEL business processes by Oracle E-Business Suite Release 12 product teams: Oracle Price Protection (DPP) Complex Maintenance, Repair & Overhaul (CMRO/AHL) Oracle Transportation Management (WMS, WSH, PO) Advanced Supply Chain Planning (MSC) Product Information Management (PIM/EGO) Last year we announced the certification of BPEL 11.1.1.5 for Prebuilt E-Business Suite 12.1.3 SOA integrations.  The five prebuilt BPEL processes have now been certified with Oracle BPEL Process Manager 11g version 11.1.1.6 (in Oracle Fusion Middleware SOA Suite 11g).  These prebuilt BPEL processes are certified with Oracle E-Business Suite Release 12.1.3 and higher. Note: The Supply Chain Trading Connector (CLN) product team has opted not to support BPEL 11g with their prebuilt business processes previously certified with BPEL 10.1.3.5.  If you have a requirement for that certification, I would recommend contacting your Oracle account manager to ensure that the Supply Chain team is notified appropriately.  For additional information about prebuilt integrations with Oracle E-Business Suite Release 12.1.3, please refer to the following documentation: Integrating Oracle E-Business Suite Release 12 with Oracle BPEL available in Oracle SOA Suite 11g (Note 1321776.1) Oracle Fusion Middleware 11g (11.1.1.6.0) Documentation Library Installing Oracle SOA Suite and Oracle Business Process Management Suite Release Notes for Oracle Fusion Middleware 11g (11.1.1.6) Certified Platforms Linux x86 (Oracle Linux 4, 5) Linux x86 (RHEL 5) Linux x86 (SLES 10) Linux x86-64 (Oracle Linux 4, 5, 6) Linux x86-64 (RHEL 5) Linux x86-64 (SLES 10)  Oracle Solaris on SPARC (64-bit) (9, 10, 11) HP-UX Itanium (11.23, 11.31) HP-UX PA-RISC (64-bit) (11.23, 11.31) IBM AIX on Power Systems (64-bit) (5.3, 6.1, 7) IBM: Linux on System z (RHEL 5, SLES 10) Microsoft Windows Server (32-bit) (2003, 2008)  Microsoft Windows x64 (64-bit) (2008 R2) Getting SupportIf you need support for the prebuilt EBS 12.1.3 BPEL business processes, you can log Service Requests against the Applications Technology Group product family. Related Articles BPEL 11.1.1.5 Certified for Prebuilt E-Business Suite 12.1.3 SOA Integrations Webcast Replay Available: SOA Integration Options for E-Business Suite Securing E-Business Suite Web Services with Integrated SOA Gateway

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  • Oracle University Neue Kurse (Week 10)

    - by swalker
    In der letzten Woche wurden von Oracle University folgende neue Kurse (bzw. Versionen davon) veröffentlicht: Database RAC & Grid Infrastructure for Oracle Solaris System Administration (1 day) Oracle Database 11g: Performance Tuning (Training On Demand) Development Tools Oracle Database: Program with PL/SQL (Training On Demand) MySQL MySQL for Database Administrators (Training On Demand) Fusion Middleware Oracle WebCenter Portal 11g: Build Portals With Spaces (3 days) Oracle WebCenter Content 11g: Site Studio Essentials (5 days) Oracle BPM 11g Modeling (3 days) Business Intelligence & Datawarehousing Oracle BI Applications 7.9.6: Implementation for Oracle EBS (4 days) Oracle BI Applications 7.9.6: Implementation for Siebel CRM (4 days) Oracle BI 11g R1: Build Repositories (Training on Demand) Fusion Applications Fusion Applications: Extend Applications with ADF (5 days) E-Business Suite R12.x Extend Oracle Applications: Building OA Framework Applications (Training On Demand) PeopleSoft PeopleSoft Integration Tools Rel 8.50 (Training On Demand) Wenn Sie weitere Einzelheiten erfahren oder sich über Kurstermine informieren möchten, wenden Sie sich einfach an Ihr lokales Oracle University-Team in.

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  • Oracle University Nuevos cursos (Week 10)

    - by swalker
    Oracle University ha publicado recientemenete las siguentes formaciones (o versiones) nuevos: Database RAC & Grid Infrastructure for Oracle Solaris System Administration (1 day) Oracle Database 11g: Performance Tuning (Training On Demand) Development Tools Oracle Database: Program with PL/SQL (Training On Demand) MySQL MySQL for Database Administrators (Training On Demand) Fusion Middleware Oracle WebCenter Portal 11g: Build Portals With Spaces (3 days) Oracle WebCenter Content 11g: Site Studio Essentials (5 days) Oracle BPM 11g Modeling (3 days) Business Intelligence & Datawarehousing Oracle BI Applications 7.9.6: Implementation for Oracle EBS (4 days) Oracle BI Applications 7.9.6: Implementation for Siebel CRM (4 days) Oracle BI 11g R1: Build Repositories (Training on Demand) Fusion Applications Fusion Applications: Extend Applications with ADF (5 days) E-Business Suite R12.x Extend Oracle Applications: Building OA Framework Applications (Training On Demand) PeopleSoft PeopleSoft Integration Tools Rel 8.50 (Training On Demand) Póngase en contacto con el equipo local de Oracle University para conocer las fechas y otros detalles de los cursos.

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  • Setting up Oracle Linux 6 with public-yum for all updates

    - by wcoekaer
    I just wanted to give you a quick example on how to get started with Oracle Linux 6 and start using the updates we published on http://public-yum.oracle.com. Download Oracle Linux (without the requirement of a support subscription) from http://edelivery.oracle.com/linux. Install Oracle Linux from the ISO or DVD image Log in as user root Download the yum repo file from http://public-yum.oracle.com # cd /etc/yum.repos.d # wget http://public-yum.oracle.com/public-yum-ol6.repo If you want, you can edit the repo file and enable other repositories, I enabled [ol6_UEK_latest] by just setting enabled=1 in the file with a text editor. Run yum repolist to show the registered channels and you see we are including everything including the latest published RPMs. Now you can just run yum update and any time we release new security errata or bugfix errata for OL6, they will be posted and you will automatically get them. It's very easy, very convenient and actually very cool. We do a lot more than just build OL RPMs and distribute them, we have a very comprehensive test farm where we test the packages extensively.

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