The Softer Side of Customer Experience
- by Christina McKeon
It’s election season in the U.S., and you know what that
means. It means I stop by the recycling bin in my garage before entering the
house with the contents of my mailbox. A couple of weeks ago, I was doing my
usual direct mail purge when I came across a piece from The Container Store®.
This piece would have gone straight to the recycling bin, but…