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• An update on using Rosetta Stone: Studio now isn't very useful and is not great value as an add-on option

  - by Greg Low

  I had a surprisingly large number of responses from my previous posting about learning Chinese. An update for those considering Rosetta Stone (www.rosettastone.com) for Chinese, Spanish or any other language that they offer:I had to renew my "Studio" subscription today and it's now a much worse deal than it was.It's now $75 for 6 months for Studio sessions. Online classes used to be 45 mins. Recently they reduced them to 20 mins. Given how often people have connection issues, etc. that 20 mins can disappear very quickly.They've also reduced the number you can attend. You used to be able to have 2 scheduled at any point in time. Now they limit you to 2 "group sessions" per month during the period. (You can pay for additional private sessions). The combination of these two changes now makes it much less useful. Two x 20 min sessions per month is an almost meaningless amount of practice. They also now automatically change you to auto-renew when you subscribe. They tell you where to remove this auto-renewal but the first 4 or 5 times that I went into that screen, no such option appeared. Later, an option did appear and I used it.Overall, things just aren't what they used to be at Rosetta Stone. It's now pretty hard to recommend the Studio option where it was a no-brainer before.FURTHER UPDATE: <sigh>Even after I renewed, I could not even connect to their "new" service. Although the system processed the renewal, it still tells me it's expired. My online chat person "Siva S" tells me that the problem is that I've purchased all 5 levels of the program. I can't wait till they explain to me how making an extra purchase from them stops me from logging on. Siva told me that they had "renewed" the program. I'd have to speak to Customer Care; they aren't available and then disconnected himself. Impressive (not).Their website is now full of issues too. It insists that my billing address is in the USA, even though it pretends to accept changes to it.Overall, it's gone from something that could be recommended (with some limitations) to now being an app to avoid. That's a pity as I liked much of it before.

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• TypeScript first impressions

  - by Bertrand Le Roy

  Anders published a video of his new project today, which aims at creating a superset of JavaScript, that compiles down to regular current JavaScript. Anders is a tremendously clever guy, and it always shows in his work. There is much to like in the enterprise (good code completion, refactoring and adoption of the module pattern instead of namespaces to name three), but a few things made me rise an eyebrow. First, there is no mention of CoffeeScript or Dart, but he does talk briefly about Script# and GWT. This is probably because the target audience seems to be the same as the audience for the latter two, i.e. developers who are more comfortable with statically-typed languages such as C# and Java than dynamic languages such as JavaScript. I don’t think he’s aiming at JavaScript developers. Classes and interfaces, although well executed, are not especially appealing. Second, as any code generation tool (and this is true of CoffeeScript as well), you’d better like the generated code. I didn’t, unfortunately. The code that I saw is not the code I would have written. What’s more, I didn’t always find the TypeScript code especially more expressive than what it gets compiled to. I also have a few questions. Is it possible to duck-type interfaces? For example, if I have an IPoint2D interface with x and y coordinates, can I pass any object that has x and y into a function that expects IPoint2D or do I need to necessarily create a class that implements that interface, and new up an instance that explicitly declares its contract? The appeal of dynamic languages is the ability to make objects as you go. This needs to be kept intact. More technical: why are generated variables and functions prefixed with _ rather than the $ that the EcmaScript spec recommends for machine-generated variables? In conclusion, while this is a good contribution to the set of ideas around JavaScript evolution, I don’t expect a lot of adoption outside of the devoted Microsoft developers, but maybe some influence on the language itself. But I’m often wrong. I would certainly not use it because I disagree with the central motivation for doing this: Anders explicitly says he built this because “writing application-scale JavaScript is hard”. I would restate that “writing application-scale JavaScript is hard for people who are used to statically-typed languages”. The community has built a set of good practices over the last few years that do scale quite well, and many people are successfully developing and maintaining impressive applications directly in JavaScript. You can play with TypeScript here: http://www.typescriptlang.org

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• Is throwing an error in unpredictable subclass-specific circumstances a violation of LSP?

  - by Motti Strom

  Say, I wanted to create a Java List<String> (see spec) implementation that uses a complex subsystem, such as a database or file system, for its store so that it becomes a simple persistent collection rather than an basic in-memory one. (We're limiting it specifically to a List of Strings for the purposes of discussion, but it could extended to automatically de-/serialise any object, with some help. We can also provide persistent Sets, Maps and so on in this way too.) So here's a skeleton implementation: class DbBackedList implements List<String> { private DbBackedList() {} /** Returns a list, possibly non-empty */ public static getList() { return new DbBackedList(); } public String get(int index) { return Db.getTable().getRow(i).asString(); // may throw DbExceptions! } // add(String), add(int, String), etc. ... } My problem lies with the fact that the underlying DB API may encounter connection errors that are not specified in the List interface that it should throw. My problem is whether this violates Liskov's Substitution Principle (LSP). Bob Martin actually gives an example of a PersistentSet in his paper on LSP that violates LSP. The difference is that his newly-specified Exception there is determined by the inserted value and so is strengthening the precondition. In my case the connection/read error is unpredictable and due to external factors and so is not technically a new precondition, merely an error of circumstance, perhaps like OutOfMemoryError which can occur even when unspecified. In normal circumstances, the new Error/Exception might never be thrown. (The caller could catch if it is aware of the possibility, just as a memory-restricted Java program might specifically catch OOME.) Is this therefore a valid argument for throwing an extra error and can I still claim to be a valid java.util.List (or pick your SDK/language/collection in general) and not in violation of LSP? If this does indeed violate LSP and thus not practically usable, I have provided two less-palatable alternative solutions as answers that you can comment on, see below. Footnote: Use Cases In the simplest case, the goal is to provide a familiar interface for cases when (say) a database is just being used as a persistent list, and allow regular List operations such as search, subList and iteration. Another, more adventurous, use-case is as a slot-in replacement for libraries that work with basic Lists, e.g if we have a third-party task queue that usually works with a plain List: new TaskWorkQueue(new ArrayList<String>()).start() which is susceptible to losing all it's queue in event of a crash, if we just replace this with: new TaskWorkQueue(new DbBackedList()).start() we get a instant persistence and the ability to share the tasks amongst more than one machine. In either case, we could either handle connection/read exceptions that are thrown, perhaps retrying the connection/read first, or allow them to throw and crash the program (e.g. if we can't change the TaskWorkQueue code).

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• Big Data – Buzz Words: What is NewSQL – Day 10 of 21

  - by Pinal Dave

  In yesterday’s blog post we learned the importance of the relational database. In this article we will take a quick look at the what is NewSQL. What is NewSQL? NewSQL stands for new scalable and high performance SQL Database vendors. The products sold by NewSQL vendors are horizontally scalable. NewSQL is not kind of databases but it is about vendors who supports emerging data products with relational database properties (like ACID, Transaction etc.) along with high performance. Products from NewSQL vendors usually follow in memory data for speedy access as well are available immediate scalability. NewSQL term was coined by 451 groups analyst Matthew Aslett in this particular blog post. On the definition of NewSQL, Aslett writes: “NewSQL” is our shorthand for the various new scalable/high performance SQL database vendors. We have previously referred to these products as ‘ScalableSQL‘ to differentiate them from the incumbent relational database products. Since this implies horizontal scalability, which is not necessarily a feature of all the products, we adopted the term ‘NewSQL’ in the new report. And to clarify, like NoSQL, NewSQL is not to be taken too literally: the new thing about the NewSQL vendors is the vendor, not the SQL. In other words - NewSQL incorporates the concepts and principles of Structured Query Language (SQL) and NoSQL languages. It combines reliability of SQL with the speed and performance of NoSQL. Categories of NewSQL There are three major categories of the NewSQL New Architecture – In this framework each node owns a subset of the data and queries are split into smaller query to sent to nodes to process the data. E.g. NuoDB, Clustrix, VoltDB MySQL Engines – Highly Optimized storage engine for SQL with the interface of MySQ Lare the example of such category. E.g. InnoDB, Akiban Transparent Sharding – This system automatically split database across multiple nodes. E.g. Scalearc  Summary In simple words – NewSQL is kind of database following relational database principals and provides scalability like NoSQL. Tomorrow In tomorrow’s blog post we will discuss about the Role of Cloud Computing in Big Data. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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• Retrieving Custom Attributes Using Reflection

  - by Scott Dorman

  The .NET Framework allows you to easily add metadata to your classes by using attributes. These attributes can be ones that the .NET Framework already provides, of which there are over 300, or you can create your own. Using reflection, the ways to retrieve the custom attributes of a type are: System.Reflection.MemberInfo public abstract object[] GetCustomAttributes(bool inherit); public abstract object[] GetCustomAttributes(Type attributeType, bool inherit); public abstract bool IsDefined(Type attributeType, bool inherit); System.Attribute public static Attribute[] GetCustomAttributes(MemberInfo member, bool inherit); public static bool IsDefined(MemberInfo element, Type attributeType, bool inherit); If you take the following simple class hierarchy: public abstract class BaseClass { private bool result;   [DefaultValue(false)] public virtual bool SimpleProperty { get { return this.result; } set { this.result = value; } } }   public class DerivedClass : BaseClass { public override bool SimpleProperty { get { return true; } set { base.SimpleProperty = value; } } } Given a PropertyInfo object (which is derived from MemberInfo, and represents a propery in reflection), you might expect that these methods would return the same result. Unfortunately, that isn’t the case. The MemberInfo methods strictly reflect the metadata definitions, ignoring the inherit parameter and not searching the inheritance chain when used with a PropertyInfo, EventInfo, or ParameterInfo object. It also returns all custom attribute instances, including those that don’t inherit from System.Attribute. The Attribute methods are closer to the implied behavior of the language (and probably closer to what you would naturally expect). They do respect the inherit parameter for PropertyInfo, EventInfo, and ParameterInfo objects and search the implied inheritance chain defined by the associated methods (in this case, the property accessors). These methods also only return custom attributes that inherit from System.Attribute. This is a fairly subtle difference that can produce very unexpected results if you aren’t careful. For example, to retrieve the custom  attributes defined on SimpleProperty, you could use code similar to this: PropertyInfo info = typeof(DerivedClass).GetProperty("SimpleProperty"); var attributeList1 = info.GetCustomAttributes(typeof(DefaultValueAttribute), true)); var attributeList2 = Attribute.GetCustomAttributes(info, typeof(DefaultValueAttribute), true));   The attributeList1 array will be empty while the attributeList2 array will contain the attribute instance, as expected. Technorati Tags: Reflection,Custom Attributes,PropertyInfo

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• Web.NET: A Brief Retrospective

  - by Chris Massey

  It’s been several weeks since I had the pleasure of visiting Milan, and joining 150 enthusiastic web developers for a day of server-side frameworks and JavaScript. Lucky for me, I keep good notes. Overall the day went smoothly, with some solid logistics and very attentiveorganizerss, and an impressively diverse audience drawn by the fact that the event was ambitiously run in English. This was great in that it drew a truly pan-European audience (11 countries were represented on the day, and at least 1 visa had to be procured to get someone there!) It was trouble because, in some cases, it pushed speakers outside their comfort zone. Thankfully, despite a slightly rocky start, every session I attended was very well presented, and the consensus on the day was that the speakers were excellent. While I felt that a lot of the speakers had more that they wanted to cover, the topics were well-chosen, every room constantly had a stack of people in it, and all the sessions were pleasingly focused on code & demos. For all that the language barriers occasionally made networking a little challenging,organizerss Simone & Ugo nailed the logistics. Registration was slick, lunch was plentiful, and session management was great. The very generous Rui was kind enough to showcase a short video about Glimpse in his session, which seemed to go down well (Although the audio in the rooms was a little under-powered). Because I think you might need a mid-week chuckle, here are some out-takes.: And lets not forget the Hackathon. The idea was what having just learned about a stack of interesting technologies, attendees could spend an evening (fuelled by pizza and some good Github beer) hacking something together using them. Unfortunately, after a (great)10-hour day, and in many cases facing international travel in the morning, many of the attendees headed straight for their hotel rooms. This idea could work so beautifully, and I’m excited to see how it pans out in 2013. On top of the slick sessions, getting to finally meet Ugo and Simone in the flesh as a pleasure, as was the serendipitous introduction to the most excellent Rui. They’re all fantastic guys who are passionate about the web, and I’m looking forward to finding opportunities to work with them. Simone & Ugo put on a great event, and I’m excited to see what they do next year.

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• Explanation of the definition of interface inheritance as described in GoF book

  - by Geek

  I am reading the first chapter of the Gof book. Section 1.6 discusses about class vs interface inheritance: Class versus Interface Inheritance It's important to understand the difference between an object's class and its type. An object's class defines how the object is implemented.The class defines the object's internal state and the implementation of its operations.In contrast,an object's type only refers to its interface--the set of requests on which it can respond. An object can have many types, and objects of different classes can have the same type. Of course, there's a close relationship between class and type. Because a class defines the operations an object can perform, it also defines the object's type . When we say that an object is an instance of a class, we imply that the object supports the interface defined by the class. Languages like c++ and Eiffel use classes to specify both an object's type and its implementation. Smalltalk programs do not declare the types of variables; consequently,the compiler does not check that the types of objects assigned to a variable are subtypes of the variable's type. Sending a message requires checking that the class of the receiver implements the message, but it doesn't require checking that the receiver is an instance of a particular class. It's also important to understand the difference between class inheritance and interface inheritance (or subtyping). Class inheritance defines an object's implementation in terms of another object's implementation. In short, it's a mechanism for code and representation sharing. In contrast,interface inheritance(or subtyping) describes when an object can be used in place of another. I am familiar with the Java and JavaScript programming language and not really familiar with either C++ or Smalltalk or Eiffel as mentioned here. So I am trying to map the concepts discussed here to Java's way of doing classes, inheritance and interfaces. This is how I think of of these concepts in Java: In Java a class is always a blueprint for the objects it produces and what interface(as in "set of all possible requests that the object can respond to") an object of that class possess is defined during compilation stage only because the class of the object would have implemented those interfaces. The requests that an object of that class can respond to is the set of all the methods that are in the class(including those implemented for the interfaces that this class implements). My specific questions are: Am I right in saying that Java's way is more similar to C++ as described in the third paragraph. I do not understand what is meant by interface inheritance in the last paragraph. In Java interface inheritance is one interface extending from another interface. But I think the word interface has some other overloaded meaning here. Can some one provide an example in Java of what is meant by interface inheritance here so that I understand it better?

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• SQLAuthority News – Download Whitepaper – SQL Server Analysis Services to Hive

  - by pinaldave

  The SQL Server Analysis Service is a very interesting subject and I always have enjoyed learning about it. You can read my earlier article over here. Big Data is my new interest and I have been exploring it recently. During this weekend this blog post caught my attention and I enjoyed reading it. Big Data is the next big thing. The growth is predicted to be 60% per year till 2016. There is no single solution to the growing need of the big data available in the market right now as well there is no one solution in the business intelligence eco-system available as well. However, the need of the solution is ever increasing. I am personally Klout user. You can see my Klout profile over. I do understand what Klout is trying to achieve – a single place to measure the influence of the person. However, it works a bit mysteriously. There are plenty of social media available currently in the internet world. The biggest problem all the social media faces is that everybody opens an account but hardly people logs back in. To overcome this issue and have returned visitors Klout has come up with the system where visitors can give 5/10 K+ to other users in a particular area. Looking at all the activities Klout is doing it is indeed big consumer of the Big Data as well it is early adopter of the big data and Hadoop based system.  Klout has to 1 trillion rows of data to be analyzed as well have nearly thousand terabyte warehouse. Hive the language used for Big Data supports Ad-Hoc Queries using HiveQL there are always better solutions. The alternate solution would be using SQL Server Analysis Services (SSAS) along with HiveQL. As there is no direct method to achieve there are few common workarounds already in place. A new ODBC driver from Klout has broken through the limitation and SQL Server Relation Engine can be used as an intermediate stage before SSAS. In this white paper the same solutions have been discussed in the depth. The white paper discusses following important concepts. The Klout Big Data solution Big Data Analytics based on Analysis Services Hadoop/Hive and Analysis Services integration Limitations of direct connectivity Pass-through queries to linked servers Best practices and lessons learned This white paper discussed all the important concepts which have enabled Klout to go go to the next level with all the offerings as well helped efficiency by offering a few out of the box solutions. I personally enjoy reading this white paper and I encourage all of you to do so. SQL Server Analysis Services to Hive Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL White Papers, T SQL, Technology

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• Three Ways to Take Official MySQL for Database Administrators course

  - by Antoinette O'Sullivan

  The MySQL for Database Administrators course is a 5 day course that teaches the key skills essential for MySQL Database Administrators. You can take this course in one of the following three ways: Training on Demand: Get Instructor-led training within 24 hours through streaming-video from your desk. Live Virtual Class: Live instructor-led training from your desk. Over 1000! LVC events on the schedule for the MySQL for Database Administrator course. In Class: See below for a selection of locations where you can take this training For more information on this course or teaching schedule, go to the Oracle University portal and click on MySQL or search under your country/location. A selection of the In-Class schedule for the MySQL for Database Administrator course:  Location  Date  Delivery Language  Mechelen, Belgium  10 Sept 2012  English  Prague, Czech Republic  27 Aug 2012  Czech  Nice, France  24 Sept 2012  French  Paris, France  24 Sept 2012  French  Strasbourg, France  10 Sept 2012  French  Dresden, Germany  20 Aug 2012  German  Gummersbach, Germany  27 Aug 2012  German  Hamburg, Germany  23 July 2012  German  Munich, Germany  16 July 2012  German  Munster, Germany  6 Aug 2012  German  Stuttgart, Germany  9 July 2012  German  London, Great Britan  9 July 2012  English  Belfast, Ireland  27 Aug 2012  English  Rome, Italy  30 July 2012  Italian  Windhof, Luxembourg  26 Nov 2012  English  Nieuwegein, Netherlands  1 Oct 2012  English  Oslo, Norway  10 Sept 2012  English  Warsaw, Poland  9 July 2012  Polish  Lisbon, Portugal  3 Sept 2012  European Portugese  Madrid, Spain  25 Jun 2012  Spanish  Baden Dattwil, Switzerland  19 Nov 2012  German  Zurick, Switzerland  8 Aug 2012  German  Istanbul, Turkey  27 Aug 2012  Turkish  Petaling Jaya, Malaysia  25 Jul 2012  English  Singapore  16 July 2012  English  Brisbane, Australia  30 July 2012  English  Bangkok, Thailand  30 July 2012  Thai  Edmonton, Canada  10 Sept 2012  English  Vancouver, Canada  10 Sept 2012  English  Ottawa, Canada  30 July 2012  English  Toronto, Canada  30 July 2012  English  Montreal, Canada  30 July 2012  English  Mexico City, Mexico  25 Jun 2012  Spanish With these three delivery options and an impressive LVC and In-Class schedule you should find an event to suit your needs. If you are interested in another date or location you can register your interest on the Oracle University portal.

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• Simple method for reliably detecting code in text?

  - by Jeff Atwood

  GMail has this feature where it will warn you if you try to send an email that it thinks might have an attachment. Because GMail detected the string see the attached in the email, but no actual attachment, it warns me with an OK / Cancel dialog when I click the Send button. We have a related problem on Stack Overflow. That is, when a user enters a post like this one: my problem is I need to change the database but I don't won't to create a new connection. example: DataSet dsMasterInfo = new DataSet(); Database db = DatabaseFactory.CreateDatabase("ConnectionString"); DbCommand dbCommand = db.GetStoredProcCommand("uspGetMasterName"); This user did not format their code as code! That is, they didn't indent by 4 spaces per Markdown, or use the code button (or the keyboard shortcut ctrl+k) which does that for them. Thus, our system is accreting a lot of edits where people have to go in and manually format code for people that are somehow unable to figure this out. This leads to a lot of bellyaching. We've improved the editor help several times, but short of driving over to the user's house and pressing the correct buttons on their keyboard for them, we're at a loss to see what to do next. That's why we are considering a Google GMail style warning: Did you mean to post code? You wrote stuff that we think looks like code, but you didn't format it as code by indenting 4 spaces, using the toolbar code button or the ctrl+k code formatting command. However, presenting this warning requires us to detect the presence of what we think is unformatted code in a question. What is a simple, semi-reliable way of doing this? Per Markdown, code is always indented by 4 spaces or within backticks, so anything correctly formatted can be discarded from the check immediately. This is only a warning and it will only apply to low-reputation users asking their first questions (or providing their first answers), so some false positives are OK, so long as they are about 5% or less. Questions on Stack Overflow can be in any language, though we can realistically limit our check to, say, the "big ten" languages. Per the tags page that would be C#, Java, PHP, JavaScript, Objective-C, C, C++, Python, Ruby. Use the Stack Overflow creative commons data dump to audit your potential solution (or just pick a few questions in the top 10 tags on Stack Overflow) and see how it does. Pseudocode is fine, but we use c# if you want to be extra friendly. The simpler the better (so long as it works). KISS! If your solution requires us to attempt to compile posts in 10 different compilers, or an army of people to manually train a bayesian inference engine, that's ... not exactly what we had in mind.

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• Common Areas For Securing Web Services

  The only way to truly keep a web service secure is to host it on a web server and then turn off the server. In real life no web service is 100% secure but there are methodologies for increasing the security around web services. In order for consumers of a web service they must adhere to the service’s Service-Level Agreement (SLA).  An SLA is a digital contract between a web service and its consumer. This contract defines what methods and protocols must be used to access the web service along with the defined data formats for sending and receiving data through the service. If either part does not abide by the contract then the service will not be accessible for consumption. Common areas for securing web services: Universal Discovery Description Integration  (UDDI) Web Service Description Language  (WSDL) Application Level Network Level “UDDI is a specification for maintaining standardized directories of information about web services, recording their capabilities, location and requirements in a universally recognized format.” (UDDI, 2010) WSDL on the other hand is a standardized format for defining a web service. A WSDL describes the allowable methods for accessing the web service along with what operations it performs. Web services in the Application Level can control access to what data is available by implementing its own security through various methodologies but the most common method is to have a consumer pass in a token along with a system identifier so that they system can validate the users access to any data or actions that they may be requesting. Security restrictions can also be applied to the host web server of the service by restricting access to the site by IP address or login credentials. Furthermore, companies can also block access to a service by using firewall rules and only allowing access to specific services on certain ports coming from specific IP addresses. This last methodology may require consumers to obtain a static IP address and then register it with the web service host so that they will be provide access to the information they wish to obtain. It is important to note that these areas can be secured in any combination based on the security level tolerance dictated by the publisher of the web service. This being said, the bare minimum security implantation must be in the Application Level within the web service itself. Typically I create a security layer within a web services exposed Internet that requires a consumer identifier and a consumer token. This information is then used to authenticate the requesting consumer before the actual request is performed. Refernece:UDDI. (2010). Retrieved 11 13, 2011, from LooselyCoupled.com: http://www.looselycoupled.com/glossary/UDDIService-Level Agreement (SLA). (n.d.). Retrieved 11 13, 2011, from SearchITChannel: http://searchitchannel.techtarget.com/definition/service-level-agreement

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• ArchBeat Link-o-Rama for 2012-09-21

  - by Bob Rhubart

  The Real Architects of Los Angeles: OTN Architect Day in LA - Oct 25 No gossip. No drama. No hair pulling. Just a full day of technical sessions and peer interaction focused on using Oracle technologies in today's cloud and SOA architectures. The event is free, but seating is limited, so register now. Thursday October 25, 2012. 8:00 a.m. – 5:00 p.m. Sofitel Los Angeles, 8555 Beverly Boulevard, Los Angeles, CA 90048. Why IT is a profession in 'flux' | ZDNet I usuallly don't post two items from the same person in one day, but this post from ZDNet blogger Joe McKendrick deals with some critical issues affecting those in IT. As McKendrick puts it: "IT professionals are under considerable pressure to deliver more value to the business, versus being good at coding and testing and deploying and integrating." Cloud, automation drive new growth in SOA governance market | ZDNet "SOA governance tools and processes learned over the past decade are now underpinning cloud projects as they scale across enterprises," reports Joe McKendrick. But there remains a lack of understanding about SOA Governance. For a broader discussion of the importance of IT governance check out the lastest OTN Archbeat Podcast: By Any Other Name: Governance and Architecture How I Simplified the Installation of Oracle Database on Oracle Linux 6 Michele Casey's update of Ginny Henningsen's original article. This version shows how to simplify the installation of Oracle Database 11g on Oracle Linux 6 by installing the oracle-rdbms-server-11gR2-preinstall RPM package. Fault Handling Slides and Q&A | Ronald van Luttikhuizen Oracle ACE Director Ronald van Luttikhuizen shares the slides and a Q&A transcript from a presentation he and fellow ACE Director Guido Schmutz gave at the recent Oracle OpenWorld and JavaOne preview event organized by AMIS Technology. BPM ADF Task forms. Checking whether the current user is in a BPM Swimlane | Christopher Karl Chan "The tricky part here is that the ADF Task Details Form is in fact part of a separate J2EE application to the main workspace," says Oracle Fusion Middleware A-Team member Christopher Karl Chan. "So if you try to use Java or Expression Language to get the logged in user you will only find anonymous and none of the BPM Roles you will be expecting. So what to do?" Don't guess—read the post and find out. Thought for the Day "The speed of change makes you wonder what will become of architecture. " — Tadao Ando Source: BrainyQuote

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• Diagram to show code responsibility

  - by Mike Samuel

  Does anyone know how to visually diagram the ways in which the flow of control in code passes between code produced by different groups and how that affects the amount of code that needs to be carefully written/reviewed/tested for system properties to hold? What I am trying to help people visualize are arguments of the form: For property P to hold, nd developers have to write application code, Ca, without certain kinds of errors, and nm maintainers have to make sure that the code continues to not have these kinds of errors over the project lifetime. We could reduce the error rate by educating nd developers and nm maintainers. For us to be confident that the property holds, ns specialists still need to test or check |Ca| lines of code and continue to test/check the changes by nm maintainers. Alternatively, we could be confident that P holds if all code paths that could violate P went through tool code, Ct, written by our specialists. In our case, test suites alone cannot give confidence that P holdsnd » nsnm ns|Ca| » |Ct| so writing and maintaining Ct is economical, frees up our developers to worry about other things, and reduces the ongoing education commitment by our specialists. or those conditions do not hold, so focusing on education and testing is preferable. Example 1 As a concrete example, suppose we want to ensure that our web-service only produces valid JSON output. Our web-service provides several query and mutation operators that can be composed in interesting ways. We could try to educate everyone who maintains those operations about the JSON syntax, the importance of conformance, and libraries available so that when they write to an output buffer, every possible sequence of appends results in syntactically valid JSON. Alternatively, we don't expose an output stream handle to application code, and instead expose a JSON sink so that every code path that writes a response is channeled through a JSON sink that is written and maintained by a specialist who knows JSON syntax and can use well-written libraries to produce only valid output. Example 2 We need to make sure that a service that receives a URL from an untrusted source and tries to fetch its content does not end up revealing sensitive files from the file-system, like file:///etc/passwd. If there is a single standard way that any developer familiar with the application language's libraries would use to fetch URLs, which has file-system access turned off by default, then simply educating developers about the standard mechanism, and testing that file probing fails for some inputs, will probably be sufficient.

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• No sound after clean install 11.10

  - by Jorge

  First of all, sorry to ask this, I'm sure that this was asked so many times before. Second, sorry for the English, it's not my native language. And Third, thank you in advance. So, I hope the follow info will help, here's a log. http://www.alsa-project.org/db/?f=07089caf530494bc4bc23e1d1cd56b3a5fae03c6 I already check 'System - Preferences - Sound'. Here's a screenshot http://i.imgur.com/Ghwnj.png > jorge@jorge-desktop:~$ sudo lshw -class multimedia > *-multimedia > description: Multimedia audio controller > product: VT8233/A/8235/8237 AC97 Audio Controller > vendor: VIA Technologies, Inc. > physical id: 11.5 > bus info: pci@0000:00:11.5 > version: 60 > width: 32 bits > clock: 33MHz > capabilities: pm cap_list > configuration: driver=VIA 82xx Audio latency=0 > resources: irq:22 ioport:e400(size=256) Tried with no results: > sudo apt-get remove --purge alsa-base > sudo apt-get remove --purge pulseaudio > sudo apt-get clean && sudo apt-get autoremove > sudo apt-get install alsa-base > sudo apt-get install pulseaudio > sudo apt-get install ubuntu-desktop Also > sudo gedit /etc/default/grub > > from: > > GRUB_CMDLINE_LINUX_DEFAULT="quiet splash" > > to: > > GRUB_CMDLINE_LINUX_DEFAULT="quiet splash radeon.audio=1" > > sudo update-grub > > And Reboot... without any result. EDIT: I made sure that everything it's fine with aplay -l and lspci -v and lsmod; and checked alsamixer, it's not in mute. Well I'm running out of ideas. Thanks.

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• Finding work as a college student

  - by lightburst

  I'm a 3rd year CS student. I'm currently really, really, bored and tired of cheap school programming(I go to a fairly respectable(albeit not top) university in my country, but, really, it's not MIT) so I've been thinking about getting a part-time dev job for a long while now. I'm not some hotshot programmer or anything, but "Add/Delete XYZ class objects to list" or "Do this web feature/pattern in PHP" does get old after a few semesters. I also only learned(heard?) of programming when I entered college, so the duration of me being in contact with any code is short. I can't really apply as an intern as I have not accumulated the necessary credits yet to do that so I was thinking of selling myself as a part-time dev. I still need to go to school, and don't want to subject myself to living two lives. Plus, I think I'd have better chances considering my lack of things to write on the resume. The only language I know at heart is C (I've written several pointer-oriented stuff on my freshman year, which is apparently pretty leet(for some reason), or so Joel says. That sort of boosted my morale a bit) but I've worked with several other languages only for the sake of course work such as C#/Java/PHP/ASM. My only user-worthy project was a recursive quicksort simulator I wrote for class using GTK+ that used a textbox to output the progress. I also have not taken the compiler theory class yet, or my thesis. All that being said, I wonder if any legitimate software company(big or small) would hire somebody like me considering all that. If there are companies that do accept anybody like me, would I be doing programming or maybe just be a tester or something? Would anybody hire me as a dev at all? I know I don't have much(not even a degree) but what I lack in experience, I compensate with interest? I am less interested in websites and 'management' software(no offense or anything. also, most of the places here ONLY have those), and more into 'process driven'(I'm not sure how to call it) and system software. I have my eyes on a startup that sells basically an extension of Google Drive, but I feel like I'm too 'risky' for them. Oh, I'm also 19 if that means anything. We're not K-12 so kids go to college earlier than in the US.

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• Card deck and sparse matrix interview questions

  - by MrDatabase

  I just had a technical phone screen w/ a start-up. Here's the technical questions I was asked ... and my answers. What do think of these answers? Feel free to post better answers :-) Question 1: how would you represent a standard 52 card deck in (basically any language)? How would you shuffle the deck? Answer: use an array containing a "Card" struct or class. Each instance of card has some unique identifier... either it's position in the array or a unique integer member variable in the range [0, 51]. Shuffle the cards by traversing the array once from index zero to index 51. Randomly swap ith card with "another card" (I didn't remember how this shuffle algorithm works exactly). Watch out for using the same probability for each card... that's a gotcha in this algorithm. I mentioned the algorithm is from Programming Pearls. Question 2: how to represent a large sparse matrix? the matrix can be very large... like 1000x1000... but only a relatively small number (~20) of the entries are non-zero. Answer: condense the array into a list of the non-zero entries. for a given entry (i,j) in the array... "map" (i,j) to a single integer k... then use k as a key into a dictionary or hashtable. For the 1000x1000 sparse array map (i,j) to k using something like f(i, j) = i + j * 1001. 1001 is just one plus the maximum of all i and j. I didn't recall exactly how this mapping worked... but the interviewer got the idea (I think). Are these good answers? I'm wondering because after I finished the second question the interviewer said the dreaded "well that's all the questions I have for now." Cheers!

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• Multithreading: Communication from Parent thread to child thread

  - by Dennis Nowland

  I have a List of threads normally 3 threads each of the threads reference a webbrowser control that communicates with the parent control to populate a datagridview. What I need to do is when the user clicks the button in a datagridviewButtonCell corresponding data will be sent back to the webbrowser control within the child thread that originally communicated with the main thread. but when I try to do this I receive the following error message 'COM object that has been separated from its underlying RCW cannot be used.' my problem is that I can not figure out how to reference the relevant webbrowser control. I would appreciate any help that anyone can give me. The language used is c# winforms .Net 4.0 targeted Code sample: The following code is executed when user click on the Start button in the main thread private void StartSubmit(object idx) { /* method used by the new thread to initialise a 'myBrowser' inherited from the webbrowser control each submitters object is an a custom Control called 'myBrowser' which holds detail about the function of the object eg: */ //index: is an integer value which represents the threads id int index = (int)idx; //submitters[index] is an instance of the 'myBrowser' control submitters[index] = new myBrowser(); //threads integer id submitters[index]._ThreadNum = index; // naming convention used 'browser' +the thread index submitters[index].Name = "browser" + index; //set list in 'myBrowser' class to hold a copy of the list found in the main thread submitters[index]._dirs = dirLists[index]; // suppress and javascript errors the may occur in the 'myBrowser' control submitters[index].ScriptErrorsSuppressed = true; //execute eventHandler submitters[index].DocumentCompleted += new WebBrowserDocumentCompletedEventHandler(DocumentCompleted); //advance to the next un-opened address in datagridview the navigate the that address //in the 'myBrowser' control. SetNextDir(submitters[index]); } private void btnStart_Click(object sender, EventArgs e) { // used to fill list<string> for use in each thread. fillDirs(); //connections is the list<Thread> holding the thread that have been opened //1 to 10 maximum for (int n = 0; n < (connections.Length); n++) { //initialise new thread to the StartSubmit method passing parameters connections[n] = new Thread(new ParameterizedThreadStart(StartSubmit)); // naming convention used conn + the threadIndex ie: 'conn1' to 'conn10' connections[n].Name = "conn" + n.ToString(); // due to the webbrowser control needing to be ran in the single //apartment state connections[n].SetApartmentState(ApartmentState.STA); //start thread passing the threadIndex connections[n].Start(n); } } Once the 'myBrowser' control is fully loaded I am inserting form data into webforms found in webpages loaded via data enter into rows found in the datagridview. Once a user has entered the relevant details into the different areas in the row the can then clicking a DataGridViewButtonCell that has tha collects the data entered and then has to be send back to the corresponding 'myBrowser' object that is found on a child thread. Thank you

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• BI&EPM in Focus December 2012

  - by Mike.Hallett(at)Oracle-BI&EPM

  Normal 0 false false false EN-GB X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;} Share with your customers: October Edition of Business Analytics Customer Newsletter (link) Oracle OpenWorld Presentation pdf's available for download (link) OOW Mark Hurd Recap: Business Analytics at Oracle OpenWorld (video | blog) Register your customers for Oracle Days 2012 (link | video) BI & EPM Business Analytics Advisor Webcasts on My.Oracle.Support - Current Schedule and Archived (link) Customers Wüstenrot Efficiently Generates Reports and Analyzes Data with Enterprise Reporting Solution Empresas Públicas Medellin Gathers Data for Annual, Financial Projections 70% Faster ICON Improves Month-End Reporting Significantly Using a Single Source for Timely Consistent Business Intelligence, Reduces Reliance on Spreadsheets  Gilead Sciences, a science-led company backed by business-led IT, uses Oracle solutions to simplify business processes and establish a foundation for continued growth Dell Enhances the Customer Experience with Oracle’s RTD (video) Link to Complete Archive Enterprise Performance Management eBook: Transforming Enterprise Business Planning (link) Blog: Why CFO's should care about Big Data (link) Oracle Hyperion Project Financial Planning - New Projects Feature Release 11.1.2.2 Video Feature Overview. Now Available with many other Hyperion overviews on the YouTube Oracle EPM Channel (link) Available Patch Sets and Patch Set Updates for Oracle Hyperion Enterprise Performance Management Products on My.Oracle.Support (link) Hyperion Disclosure Management supplementary materials provides a set of guides for Disclosure Management and Taxonomy Designer users, including best practices guidelines, a full Disclosure Management sample report, a webinar series, and other guiding materials on My.Oracle.Support (link) See the selection of EPM Customer Videos at MediaNetwork (Hyperion) Business Intelligence Webcast Replay: Big Data, Bright Future, featuring Andrew McAfee (link) Webinar series and guides on Getting Started With Hyperion Interactive Reporting Translation Workbench, a tool that accelerates metadata conversion from IR to Oracle BI Enterprise Edition (OBIEE) on My.Oracle.Support (link) See the selection of BI Customer Videos at MediaNetwork (BI) and for (Exalytics) and (Endeca) ORACLE TEAM USA Analytics Dashboard demo - Now Available (link)

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• GNU/Linux interactive table content GUI editor?

  - by sdaau

  I often find myself in the need to gather data (say from the internet), into a table, for comparison reasons. I usually need the final table output in HTML or MediaWiki mostly, but often times also Latex. My biggest problem is that I often forget the correct table syntax for these markup languages, as well as what needs to be properly escaped in the inline data, for the table to render correctly. So, I often wish there was a GUI application, which provides a tabular framework - which I could stick "Always on Top" as a desktop window, and I could paste content into specific cells - before finally exporting the table as a code in the correct language. One application that partially allows this is Open/LibreOffice calc: The good thing here is that: I can drag and drop browser content into a specifically targeted table cell (here B2) "Rich" text / HTML code gets pasted For long content, the cell (column) width stays put as it originally was The bad thing is, that: when the cell height (due to content size) becomes larger than the calc window, it becomes nearly impossible to scroll calc contents up and down (at least with the mousewheel), as the view gets reset to top-right corner of the selected cell calc shows an "endless"/unlimited field of cells, so not exactly a "table" - which I find visually very confusing (and cognitively taxing) Can only export table to HTML What I would need is an application that: Allows for a limited size table, but with quick adding of rows and columns (e.g. via corresponding + buttons) Allows for quick setup of row and column height and width (as well as table size) Stays put at those sizes, regardless of size of content pasted in; if cell content overflows, cell scrollbars are shown (cell content could be possibly re-edited in a separate/new window); if table overflows over window size, window scrollbars are shown Exports table in multiple formats (I'd need both HTML and mediawiki), properly escaping cell content for each (possibility to strip HTML tags from content pasted in cells, to get plain text, is a plus) Targeting a specific cell in the table for the content paste operation is a must - it doesn't have to be drag'n'drop though, a right click over a cell with "Paste content" is enough. I'd also want the ability to click in a specific cell and type in (plain text) content immediately. So, my question is: is there an application out there that already does something like this? The reason I'm asking is that - as the screenshots show - for instance Libre/OpenOffice allows it, but only somewhat (as using it for that purpose is tedious). I know there exist some GUI editors for Linux (both for UI like guile or HTML like amaya); but I don't know them enough to pinpoint if any of them would offer this kind of functionality (and at least in my searches, that kind of functionality, if present in diverse software, seems not to be advertised). Note I'm not interested in styling an HTML table, which is why I haven't used "table designer" in the title, but "table editor" (in lack of better terms) - I'm interested in (quickly) adjusting row/column size of the table, and populating it with pasted data (which is possibly HTML) in a GUI; and finally exporting such a table as self-contained HTML (or other) code.

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• TechCast Live: "Java and Oracle, One Year Later" Replay Now Available

  - by Justin Kestelyn

  Earlier this week I had the opportunity to chat with Ajay Patel, Oracle's VP leading the Java Evangelist team, about "the state of the union" wrt Oracle and Java. Take a look: And here are some choice quotes, some paraphrased, as helpfully transcribed by Java evangelist Terrence Barr: "One key thing we have learned ... Java is not just a platform, it is also an ecosystem, and you can't have an ecosystem without a community." "The objectives, strategically [for Java at Oracle] have been pretty clear: How do we drive adoption, how do we build a larger, stronger developer community, how do we really make the platform much more competitive." "It's about transparency, involvement. IBM, RedHat, Apple have all agreed to working with us to make OpenJDK the best platform for open source development ... it is a sign that the community has been waiting to move the Java platform forward." "It's not just about Oracle anymore, it's about Java, the technology, the community, the developer base, and how we work with them to move the innovation forward." "Java is strategic to Oracle, and the community is strategic for Java to be successful ... it is critical to our business." On JavaFX 2.0: "... is coming to beta soon, with a release planned in second half [of 2011] ... will give you a new, high-performance graphics engine, the new API for JavaFX ... you will see a very strong, relevant platform for levering rich media platforms." On the JDK and SE: "... aggressively moving forward, JDK 7 is now code complete ... looking good for getting JDK 7 out by summer as we promised. Started work on JDK 8, Jigsaw and Lambda are moving along nicely, on track for JDK 8 release next year ... good progress." On Java EE and Glassfish: "... Very excited to have Glassfish 3.1 released, with clustering and management capabilities ... working with the JCP to shortly submit a number of JSRs for Java EE 7 ... You'll see Java EE 7 becoming the platform for cloud-based development." "You will see Oracle continue to step up to this role of Java steward, making sure that the language, the technology, the platform ... is competitive, relevant, and widely adopted." Making progress!

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• Content from Oracle Business Analytics Partner Forum 2013

  - by Mike.Hallett(at)Oracle-BI&EPM

  Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 This year’s EMEA Partner Forum (11th June - 14th June, 2013 in Milan, Italy) was well attended with 120 partners from countries around Europe and the Middle East. The presentation content for the main Plenary day and for the OBI, and Hyperion 11.1.2.3 breakout sessions is available to partners who attended. If you could not make it, and would like access to this material, please email to [email protected]. You can also get additional Hyperion content from the EPM Solution Factory page: for logon details please contact [email protected]. The keynote by Oracle VP Rich Clayton set the agenda, plus many partners presented their experiences, including Accenture, Deloitte, Tech Edge, iConsulting, RealDecoy, Rittman-Mead, and Aorta, covering a variety of topics such as: · 21st Century Business Analytics · The 21st Century CFO · Driving Profitability through Customer Experience · Exalytics Case Studies For details on the agenda and multi-day breakout sessions download here the Agenda.pdf. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;}

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• C++ Accelerated Massive Parallelism

  - by Daniel Moth

  At AMD's Fusion conference Herb Sutter announced in his keynote session a technology that our team has been working on that we call C++ Accelerated Massive Parallelism (C++ AMP) and during the keynote I showed a brief demo of an app built with our technology. After the keynote, I go deeper into the technology in my breakout session. If you read both those abstracts, you'll get some information about what C++ AMP is, without being too explicit since we published the abstracts before the technology was announced. You can find the official online announcement at Soma's blog post. Here, I just wanted to capture the key points about C++ AMP that can serve as an introduction and an FAQ. So, in no particular order… C++ AMP lowers the barrier to entry for heterogeneous hardware programmability and brings performance to the mainstream, without sacrificing developer productivity or solution portability. is designed not only to help you address today's massively parallel hardware (i.e. GPUs and APUs), but it also future proofs your code investments with a forward looking design. is part of Visual C++. You don't need to use a different compiler or learn different syntax. is modern C++. Not C or some other derivative. is integrated and supported fully in Visual Studio vNext. Editing, building, debugging, profiling and all the other goodness of Visual Studio work well with C++ AMP. provides an STL-like library as part of the existing concurrency namespace and delivered in the new amp.h header file. makes it extremely easy to work with large multi-dimensional data on heterogeneous hardware; in a manner that exposes parallelization. introduces only one core C++ language extension. builds on DirectX (and DirectCompute in particular) which offers a great hardware abstraction layer that is ubiquitous and reliable. The architecture is such, that this point can be thought of as an implementation detail that does not surface to the API layer. Stay tuned on my blog for more over the coming months where I will switch from just talking about C++ AMP to showing you how to use the API with code examples… Comments about this post welcome at the original blog.

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• Why CoffeeScript is tough to maintain

  - by Renso

  I recently started trying out CoffeeScript only to find out that it caused more headaches. The abstraction level of jQuery was perfect, it did not dictate to coders how to design their code, it just works. However, I recently posted a request to the CoffeeScript team to consider introducing curly braces to help with more complex code to control the flow of logic. For example a if-then-else with many nested levels can be near impossible to debug without tracing through it when using CoffeeScript. Also with IDEs like Visual Studio, regular JavaScript intellicense and auto-formatting make it easy to appropriate indent nested levels without any work on the part of the developer and reading it is not that hard, especially with some extensions that show vertical lines in the code editor to help see what is nested within what part of the code.However with CoffeeScript that is not the case. The samples given in the CoffeeScript web site are of course just simple examples to explain the features and one gets excited pretty quick over the powerful shortcuts. I tried to convert a piece of JavaScript over to CoffeeScript and gave up since you need to first of all remove ALL non CoffeeScript coding constructs for it to even compile. However js2coffee can help with that. However to keep track of nested levels became something that was simply not manageable using CoffeeScript.Furthermore, any coding language that controls the flow of logic by indentation is extremely dangerous for obvious reasons. I liked CoffeeScript a lot, but the fact that the logical flow of the code is controlled by how much you indent code, spaces or tabs, is not reliable as there is no way the programmer has an easy way of knowing what parts of the code will get hit when the code spans a page.When I suggested introducing curly braces in CoffeeScript the team, one contributor advised me that my code needs to be re-designed! Needless to say that is absurd. When I included a piece of the code he asked my if it was legacy code. It's like saying to a Java programmer, sorry you cannot use Java because we don't agree with how you write your code.jashkenas from the CoffeeScript blog gave some great suggestions and made the point that introducing curly braces would be very problematic for them as they use them to denote objects. Makes sense, but I would still love to see some way to replace code flow control with spaces and indentation to something more concrete and human readable.

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• New Version Demonstration VM BIC2g 2013-04 Partner Edition

  - by Mike.Hallett(at)Oracle-BI&EPM

  Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 This Oracle Business Intelligence Linux VM virtual appliance (“BIC2g”) was developed to support Oracle OBI & BI-Apps sales and Oracle partners in product demonstrations, training activities and POC activities. It is available on ftp.oracle.com (see the deployment guide and “BIC2g 2013-04 Partner Edition Readme” pdf from the link below) and is available for OPN member partners. This BIC2g image is based on OBIEE v. 11.1.1.7. with Essbase and Essbase Studio Server started when starting BI. It also contains: Updated BI-Apps Cross Functional Demo (date advanced from 2011 to 2013), including DAC 11.1.1.6.4, Informatica 9.0.1 and is configured for a load against EBS R12. Both the 7.9.6.3 rpd/catalog and the 7.9.6.4 rpd/catalog versions of BI-Apps are provided. Updated integrated Essbase - BI Apps - EBS Demo (date advanced from 2009 to 2013. Re-configured BI Apps Data Sets to remove VPD (simplification) and greatly improved performance. Note that this image is identical to Oracle’s internal BI demonstration image, except that Endeca has been removed pending Endeca latest version availability on OTN. Once it is available on OTN we will provide a replacement that contains Endeca. Some of the screen shots in the “Readme”.pdf shows Endeca, but it is not on this (2013-04) image. The FTP access details and password are shown at the bottom of the page @ BI Solutions Engineering Partner Portal. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;}

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• Oracle Service Cloud May 2014 Release – Focus on your driving by JP Saunders

  - by Tuula Fai

  The next time you’re twiddling dials on your car’s dashboard to get the air to blow in the right direction, and the right song to play on the stereo, while pulling on the wires to charge your phone and punching in passwords to re-sync your hands-free headset to take a call, consider this… Does having a better dashboard UI in your car improve your driving performance? The Tesla car has one of the most modern and intuitive dashboards in any commercial car today. It is actually based on the design of a smart phone, which can download apps and updates directly from the cloud.  The 17” touchscreen, Lynx-based dashboard totally integrates all channels and devices, allowing the driver to focus on the smooth driving and power of this luxury (toy) car.  What the folks at Tesla didn't do was avoid the complexity of our needs. Instead, they streamlined them. And, while we might not all be able to afford a Tesla, their approach demonstrates that a modern UI approach can ultimately make a positive difference in our lives and businesses.  This is why the productivity and effectiveness of a Modern Contact Center is many times greater than that of a traditional contact center. Agents in a Modern Contact Center get to focus on the task at hand, the customer engagement, rather than stumbling their way through Lego blocks of complexity.  The Oracle Service Cloud is a modern approach to customer service that empowers your agents to achieve greater focus on improving your operational and strategic success through streamlined business processes.  Here are some of the recent May 2014 release highlights to the Oracle Service Cloud: Performance Enhanced Desktop UI A modern agent desktop interface that optimizes clumsy tasks, logins, screens and workflows and is optimized for agent and system performance. Improvements include performance for drag-and-drop configurable views, saved searches, and improved caching for high-speed performance even during disconnected or slow internet access.  Customer Experience Routing A streamlined automatic way to connect the right customer need to the best agent skills, based on multidimensional variables such as product skills, language skills, workload, call volume to optimize the connection and resolution experience. On-The-Go Mobile Improvements to the Agent mobile app that extend connectivity to websites, and customer surveys that are mobile-ready and rendered for any device, and ensure the customer’s voice is captured while the insight is still top of mind.  Infused Social Engagement Enhancements to infused social capabilities allow agents to respond in social threads directly from within the agent desktop, with the information becoming part of the incident record for automatic actions (such as replay or escalate) triggered off the response. Front-End Siebel Contact Center The market leading online Web Customer Self-Service interface from the Oracle Service Cloud, is now out-of-the-box ready for Oracle Siebel customers. Deploy a new online web self-service interface in a matter of weeks to have customers self-serve and self-solve answers, with escalated incidents routed directly into the Oracle Siebel Contact Center. For more information on the latest enhancements for the Oracle Service Cloud, please see the Oracle Service Cloud May 2014 Capabilities and Benefits. Related blogs: Oracle Service Cloud Feb 2014

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