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  • How to hire support people?

    - by Martin
    I manage a tech support team at a mid-sized software company. We are the last line of support, so issues that we can't fix need to be escalated to the development team. When I joined the company, our team wasn't capable of much beyond using a specific set of troubleshooting steps to solve known issues and escalating anything else to the developers. It's always been a goal of mine for our team to shoulder as much of the support burden as possible without ever bothering a developer. Over the past few years, I, along with several new hires I've made, have made pretty good progress in that direction. We've coded our own troubleshooting tools which now ship with several of our products. When users have never-before-seen issues, we analyze stack traces and troubleshoot down to the code level, and if we need to submit a bug, half the time we've already identified in the code where in the code the bug is and offered a patch to fix it. Here's the problem I've always had: finding support people capable of the work I've described above is really difficult. I've hired 3 people in the past 3 years, and I've probably looked at several thousand resumes and conducted several hundred phone screens to do so. I know it's pretty well accepted that hiring good people is tough in the tech industry, but it seems that support is especially difficult -- there are clearly thousands of people walking around calling themselves support analysts, but 99%+ of them seemingly aren't capable of anything beyond reading a script. I'm curious if anyone has experience recruiting the sort of folks I'm talking about, and if you have any suggestions to share. We've tried all sorts of things -- different job titles/descriptions, using headhunters, etc. And while we've managed to hire a few good folks, it's basically taken us a year to find an appropriate candidate for each opening we've had, and I can't help but wonder if there's something we could be doing differently.

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  • What are the best Microsoft Certifications to start with?

    - by emragins
    Background I have a bachelors in math and a certification. in C++ from 2007. Since then I've spent a lot of time working with python, C#, and started going through the ASP.NET certification materials. I'm starting to realize that the certification is going to take longer than anticipated and I'm not sure I want to spend the next 4-5 months studying before I have it completed. Most of resume shows teaching/tutoring experience with some low-level administration thrown in. Question If I want to get any programming position, which certifications would be best to start with? What would be the quickest and easiest to obtain, yet represent value for my employer? Are certifications even the way to go? If not, what would you suggest? Update I have several programs that I show off when I can (mostly games), and I'm about 75% through a C# application I hope to have done in the next week. Since most employers simply ask for a resume and not samples, what would be the best way to present the work to them?

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  • When does the "Do One Thing" paradigm become harmful?

    - by Petr
    For the sake of argument here's a sample function that prints contents of a given file line-by-line. Version 1: void printFile(const string & filePath) { fstream file(filePath, ios::in); string line; while (file.good()) { getline(file, line); cout << line << endl; } } I know it is recommended that functions do one thing at one level of abstraction. To me, though code above does pretty much one thing and is fairly atomic. Some books (such as Robert C. Martin's Clean Code) seem to suggest breaking the above code into separate functions. Version 2: void printLine(const string & line) { cout << line << endl; } void printLines(fstream & file) { string line; while (file.good()) { getline(file, line); printLine(line); } } void printFile(const string & filePath) { fstream file(filePath, ios::in); printLines(file); } I understand what they want to achieve (open file / read lines / print line), but isn't it a bit of overkill? The original version is simple and in some sense already does one thing - prints a file. The second version will lead to a large number of really small functions which may be far less legible than the first version. Wouldn't it be, in this case, better to have the code at one place? At which point does the "Do One Thing" paradigm become harmful?

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  • Oracle Internet Directory 11gR1 11.1.1.6 Certified with Oracle E-Business Suite

    - by B Shashikumar
    We are very pleased to announce that Oracle Internet Directory 11gR1 (11.1.1.6) is now certified with Oracle E-Business Suite Releases 11i, 12.0 and 12.1. With this certification, we are offering several benefits to Oracle E-Business Suite customers: · Massive Scale: Oracle Internet Directory (OID) is a proven solution for mission critical deployments. OID can scale to extremely large deployments on less hardware as demonstrated by its published Two-Billion-User Benchmark. This reduces the footprint required to deploy enterprise directory services in the data-center resulting in cost savings and a greener enterprise. · Enhanced Security: OID is the most secure directory service that provides security at every level from data in transit to storage and backups. In addition to LDAP security, it leverages powerful Oracle database security features like Database Vault and Transparent Data Encryption · Investment Protection: This certification leverages Identity Management’s hot-pluggable capabilities enabling E-Business Suite customers to store and manage user identities in existing directory servers thus helping them maximize their investments For a complete matrix of platforms supported by Oracle Internet Directory and its components, refer to the Oracle Identity and Access Management 11gR1 certification matrix. For more information about this certification, check out the Oracle E-Business Suite blog. 

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  • CodePlex Daily Summary for Tuesday, December 11, 2012

    CodePlex Daily Summary for Tuesday, December 11, 2012Popular ReleasesDirectX Tool Kit: December 11, 2012: December 11, 2012 Ex versions of DDSTextureLoader and WICTextureLoader Removed use of ATL's CComPtr in favor of WRL's ComPtr for all platforms to support VS Express editions Updated VS 2010 project for official 'property sheet' integration for Windows 8.0 SDK Minor fix to CommonStates for Feature Level 9.1 Tweaked AlphaTestEffect.cpp to work around ARM NEON compiler codegen bug Added dxguid.lib as a default library for Debug builds to resolve GUID link issuesCleverBobCat: CleverBobCat 1.1.3: Fixed: - Cart code now works in vab, wheels retract correctly and no more anchors visible - No more exceptions on VAB Added: - ResourceTransfer beam now has a wide array of configurable options for beam material, size and colors - Added an optional offset to resource transfer, if specificed the "beam" will start from part center + the specified offsetSharpCompress - a fully native C# library for RAR, 7Zip, Zip, Tar, GZip, BZip2: SharpCompress 0.8.2: This release just contains some fixes that have been done since the last release. Plus, this is strong named as well. I apologize for the lack of updates but my free time is less these days.re-linq: 1.13.178.0: This is build 1.13.178.0 of re-linq. Find the complete release notes for the build here: Release NotesMedia Companion: MediaCompanion3.511b release: Two more bug fixes: - General Preferences were not getting restored - Fanart and poster image files were being locked, preventing changes to themVodigi Open Source Interactive Digital Signage: Vodigi Release 5.5: The following enhancements and fixes are included in Vodigi 5.5. Vodigi Administrator - Manage Music Files - Add Music Files to Image Slide Shows - Manage System Messages - Display System Messages to Users During Login - Ported to Visual Studio 2012 and MVC 4 - Added New Vodigi Administrator User Guide Vodigi Player - Improved Login/Schedule Startup Procedure - Startup Using Last Known Schedule when Disconnected on Startup - Improved Check for Schedule Changes - Now Every 15 Minutes - Pla...Secretary Tool: Secretary Tool v1.1.0: I'm still considering this version a beta version because, while it seems to work well for me, I haven't received any feedback and I certainly don't want anyone relying solely on this tool for calculations and such until its correct functioning is verified by someone. This version includes several bug fixes, including a rather major one with Emergency Contact Information not saving. Also, reporting is completed. There may be some tweaking to the reporting engine, but it is good enough to rel...VidCoder: 1.4.10 Beta: Added progress percent to the title bar/task bar icon. Added MPLS information to Blu-ray titles. Fixed the following display issues in Windows 8: Uncentered text in textbox controls Disabled controls not having gray text making them hard to identify as disabled Drop-down menus having hard-to distinguish white on light-blue text Added more logging to proxy disconnect issues and increased timeout on initial call to help prevent timeouts. Fixed encoding window showing the built-in pre...WPF Application Framework (WAF): WPF Application Framework (WAF) 2.5.0.400: Version 2.5.0.400 (Release): This release contains the source code of the WPF Application Framework (WAF) and the sample applications. Requirements .NET Framework 4.0 (The package contains a solution file for Visual Studio 2010) The unit test projects require Visual Studio 2010 Professional Changelog Legend: [B] Breaking change; [O] Marked member as obsolete Update the documentation. InfoMan: Write the documentation. Other Downloads Downloads OverviewHome Access Plus+: v8.5: v8.5.1211.1240 Fixed: changed to using the thumbnailPhoto attribute instead of jpegPhoto v8.5.1208.1500 This is a point release, for the other parts of HAP+ see the v8.3 release. Fixed: #me#me issue with the Edit Profile Link Updated: 8.5.1208 release Updated: Documentation with hidden booking system feature Added: Room Drop Down to the Booking System (no control panel interface), can be Resource Specific Fixed: Recursive AD Group Membership Lookup Fixed: User.IsInRole with recursive lookup...Http Explorer: httpExplorer-1.1: httpExplorer now has the ability to connect to http server via web proxies. The proxy may be explicitly specified by hostname or IP address. Or it may be specified via the Internet Options settings of Windows. You may also specify credentials to pass to the proxy if the proxy requires them. These credentials may be NTLM or basic authentication (clear text username and password).Bee OPOA Platform: Bee OPOA Demo V1.0.001: Initial version.Microsoft Ajax Minifier: Microsoft Ajax Minifier 4.78: Fix for issue #18924 - using -pretty option left in ///#DEBUG blocks. Fix for issue #18980 - bad += optimization caused bug in resulting code. Optimization has been removed pending further review.Dynamics Crm 2011 Solution Manager: Crm Solution Manager 1.0: First Version.Lava JS: Lava JS 1.0: Sourcemp3player-xslt-plugin: mp3player module 1.0: This is a mp3 player module that you can install on your umbraco project. It can display the list of the media and you can click the button to play or stop.STeaL : stealed functionarities from STL: STeaL 0.4.1(prelerease): + fill / fill-nMi-DevEnv: Development 0.5: Ran a new test scenario where I created a DC, then created a web server, blew it away, then re-created the web server. The purpose of the test was to see how the installers would handle information existing in AD, like the OU for CRM. This revealed yet another silly issue in retrieving details of existing OU's, where I had the syntax wrong. I should read exception details more closely :) Apologies also, I've just now started labelling the solution according to these "snapshots". Sorry for...Yahoo! UI Library: YUI Compressor for .Net: Version 2.2.0.0 - Epee: New : Web Optimization package! Cleaned up the nuget packages BugFix: minifying lots of files will now be faster because of a recent regression in some code. (We were instantiating something far too many times).DtPad - .NET Framework text editor: DtPad 2.9.0.40: http://dtpad.diariotraduttore.com/files/images/flag-eng.png English + A new built-in editor for the management of CSV files, including the edit of cells, deleting and adding new rows, replacement of delimiter character and much more (issue #1137) + The limit of rows allowed before the decommissioning of their side panel has been raised (new default: 1.000) (issue #1155, only partially solved) + Pressing CTRL+TAB now DtPad opens a screen that shows the list of opened tabs (issue #1143) + Note...New ProjectsAmazon S3 Upload with Uploadify: ASP.MVC upload file from client browser direct to Amazon S3Ameoto DEV: Bin for all of our software sources :DAutonomic Computing Library: This framework will simplify the development of Autonomic Computing Systems. BIUUITest: BIUUITestBotvaBot: This project should help tothe Botva.Ru gamers to automize their game proces. It is a set of libraries for simple sending of the HTTP requests with list of the main requests to the botva.ru web-site. Also project contains the clients forsimple using this request umulators.Cartellino: Scopo del progetto è la realizzazione di un software in grado di rilevare i dati dai rilevatori 3Tec (www.3tec.it) e stampare i cartellini presenza dei dipendenticmsforbeginner: in this project explain how to edit, create multiple webpages to a single website with less knowledge on html ,.net languagesContact Us Module: This is an Umbraco based module for feedback. You can upload the contact us module in the dashboard and then display those module anywhere in your site.CrmXpress Security Roles Helper For Microsoft Dynamics CRM 2011: CrmXpress Security Roles Helper is a tool/utility. It lets you compare the Security Roles for their differences at the privilege level with their scopes.DarkSky Helpdesk: DarkSky Helpdesk is an Orchard module that turns your Orchard application into a Helpdesk system.DataEntity: A Framework that help us to make persistences and materializations from any SQLServer DataBase Tables to Entity classes. Better performance with native ADO.NET.Edisfera DNN Training Task Module: This is a training project to familiarize with codeplex and dnn module creation.eyoung events description language: Eyoung is a event driven language. It can be used in many fields, such as intrusion action definition.FastBuild: Fast build VS2010 C++ project with the options OpenCV, QT, Boost and OpenGL.Find Changeset By Comment: This extension is used to find changesets that contain a specific phrase in a comment.Gatepass System: This application under development is my first application on codeplex. It is meant primarily as a learning tool while developing a Gatepass System. This GateHandle Template Library (HTL): Handle Template Library (HTL) is a C++ library for developing Windows applications and services. It provides a set of classes for files, threads, events, and more.iDoklad API: iDoklad API Demo je Open Source projekt spolecnosti Cígler Software. Ukázková aplikace demonstruje napojení na fakturacní službu iDokladIronBefunge: IronBefunge is an interpretor (written in .NET) for Befunge programs.Iterator Tasks: Iterator Tasks is a iterator-based coroutine class library.Javacc-Compile-N14: Javacc - compile - N14 is a students' compiler project and we use javacc to compiler XYZ-2 languageMessenger Game - Starter Kit: Kom godt i gang med at lave spil til Messenger med dette komplette Starter Kit. Indeholder et komplet netværksspil lavet med Messenger Activity API og Silverlight.MOBZcript: MOBZcript is a simple batch file editor for cmd scripts. It saves and runs your scripts as if you started them from a command line.NET.Library: The NET.Library will be available in different versions to run on the .Net 2, 3 and 4 frameworks and consists of various .Net programming utilities. proxificator: Proxificator is component for getting the appropriate proxyRetailManagement: abcStudentManage: testWebQQ Interface: A library that enable programmers to access QQ much easier via codeZytonic Screenshot: Upload Images From your Computer Harddrive or Screen With Ease!

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  • Script Task/Component and Template Information

    The Script Task and Script component are often used by people developing SSIS packages because they are easy to use and now because SSIS could be perceived to be more developer friendly they are very powerful. That being said we should no be using them everywhere.  There are generally Tasks/Components already provided that will do the job it may be that we have to rethink the way we want to draw our package. I had cause last week to break out the script component in SQL Server 2008 SP1 and found that it was broken.  I don’t know when it broke as I do not use them all that often.  My error was as below.     Something must have overwritten this template information.  I looked in Event Viewer and tried the things it suggested but the templates still did not work.  Here is how I got them eventually to work for me (Your Mileage may vary) Open up a Command Prompt window using an administrator level account and “as an administrator” vsta.exe /hostid SSIS_ScriptTask /setup vsta.exe /hostid SSIS_ScriptComponent /setup   This worked for me.  Hope it helps.

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  • Computer science curriculum for non-CS major?

    - by Daniel
    Hi all, I would like to have some ideas for building up my foundation CS skills. I have started programming computers 10 years ago and have made a pretty good career out of it. However, I cannot stop thinking that the path that brought me here was very particular, and if something goes wrong (e.g. I get laid off) it would be harder to find a job here in the US on the same salary level, OR in a top company. The reason I say that is that I am a self-learner; my degree is not in Computer Science so although I master C/C++/Java, I do not have the formal CS and mathematical background that many other software developers (esp. here in the US) have. When I look at job interview questions from Apple, Google, Amazon, I have the impression that I'd flunk those technical interviews at some point. Don't get me wrong, I know my algorithms and data structures, but when things dive too deeply into the CS realm I am in trouble. What can I do to close the gap? I was thinking about a MSc in CS, but will I even UNDERSTAND what's going on there if I'm not a CS undergrad? Should I go back to basics and get a BSc in CS instead? I always tend to go into self-study mode when I want to learn new stuff, but I have the impression that I will need more formal education in CS if I want to have a shot at working at those kinds of companies. Thank you!

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  • OpenWorld Session: BPM Analytics - Process Dashboards, BAM and Intelligent Optimization

    - by Ajay Khanna
    Blog Contributed by Payal Srivastava, Oracle Product Mamagement   Margin of error for the business is shrinking dramatically. Business needs to accomplish more with less i.e. minimal investment with quick ROI. Learn how you can leverage Oracle BPM suite and complementary technologies to create a robust analytics capability to provide visibility into operations to  C-level executives and Operational managers. We will talk about BPM analytics options available today that will not only enhance the visibility but allow you to intelligently optimize the business process at design time as well as run time.  The session will share some exciting this on our roadmap.  Come meet with the Oracle team members  from Product Development (Avinash Dabholkar , Eric Hsiao) and Product Management (Payal Srivastava) at the session. We would like to hear  your questions/comments about  our offering and roadmap. BPM Analytics: Process Dashboards, BAM and Intelligent Optimization, Moscone South 308, 10/3/12 @11:45am – CON 8598

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  • Interfaces and Virtuals Everywhere????

    - by David V. Corbin
    First a disclaimer; this post is about micro-optimization of C# programs and does not apply to most common scenarios - but when it does, it is important to know. Many developers are in the habit of declaring member virtual to allow for future expansion or using interface based designs1. Few of these developers think about what the runtime performance impact of this decision is. A simple test will show that this decision can have a serious impact. For our purposes, we used a simple loop to time the execution of 1 billion calls to both non-virtual and virtual implementations of a method that took no parameters and had a void return type: Direct Call:     1.5uS Virtual Call:   13.0uS The overhead of the call increased by nearly an order of magnitude! Once again, it is important to realize that if the method does anything of significance then this ratio drops quite quickly. If the method does just 1mS of work, then the differential only accounts for a 1% decrease in performance. Additionally the method in question must be called thousands of times in order to produce a meaqsurable impact at the application level. Yet let us consider a situation such as the per-pixel processing of a graphics processing application. Here we may have a method which is called millions of times and even the slightest increase in overhead can have significant ramification. In this case using either explicit virtuals or interface based constructs is likely to be a mistake. In conclusion, good design principles should always be the driving force behind descisions such as these; but remember that these decisions do not come for free.   1) When a concrete class member implements an interface it does not need to be explicitly marked as virtual (unless, of course, it is to be overriden in a derived concerete class). Nevertheless, when accessed via the interface it behaves exactly as if it had been marked as virtual.

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  • From simple physics with a ball, to a more complicated shape

    - by Maximus
    Hello fellow game devs and stack overflowers... I recently made a transition from OpenGL ES 1.1 to 2.0 (on Android via NDK) and things are going well so far. I'm working on doing a dice rolling application (gaming dice up to 20 sided, not just regular 6 sided die) as a way to learn more about how physics is implemented in a gaming environment. I've explored implementing existing engine options (such as Bullet) and I don't think I need to implement something quite so sophisticated. I've found several tutorials that handle a lot of the general physics involved with initial trajectory, velocity, angle of contact and reflection angle, etc. I'm confident that I'd be able to implement ball-like behavior without much trouble. My question lies in when I attempt to make the interaction of the die shape with another surface more "realistic," for example... the die strikes the floor surface at such an angle where only one corner makes contact with the floor. In my mind, the center of gravity of the object would play a part in determining how the die bounces away, possibly even spinning it it faster, etc... but I am not sure what the actual math involved is. Are there any recommended resources for getting into this level of detail? Initial searches haven't turned up much... Thanks to everyone in the community, -Jeremiah

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  • Parallel Classloading Revisited: Fully Concurrent Loading

    - by davidholmes
    Java 7 introduced support for parallel classloading. A description of that project and its goals can be found here: http://openjdk.java.net/groups/core-libs/ClassLoaderProposal.html The solution for parallel classloading was to add to each class loader a ConcurrentHashMap, referenced through a new field, parallelLockMap. This contains a mapping from class names to Objects to use as a classloading lock for that class name. This was then used in the following way: protected Class loadClass(String name, boolean resolve) throws ClassNotFoundException { synchronized (getClassLoadingLock(name)) { // First, check if the class has already been loaded Class c = findLoadedClass(name); if (c == null) { long t0 = System.nanoTime(); try { if (parent != null) { c = parent.loadClass(name, false); } else { c = findBootstrapClassOrNull(name); } } catch (ClassNotFoundException e) { // ClassNotFoundException thrown if class not found // from the non-null parent class loader } if (c == null) { // If still not found, then invoke findClass in order // to find the class. long t1 = System.nanoTime(); c = findClass(name); // this is the defining class loader; record the stats sun.misc.PerfCounter.getParentDelegationTime().addTime(t1 - t0); sun.misc.PerfCounter.getFindClassTime().addElapsedTimeFrom(t1); sun.misc.PerfCounter.getFindClasses().increment(); } } if (resolve) { resolveClass(c); } return c; } } Where getClassLoadingLock simply does: protected Object getClassLoadingLock(String className) { Object lock = this; if (parallelLockMap != null) { Object newLock = new Object(); lock = parallelLockMap.putIfAbsent(className, newLock); if (lock == null) { lock = newLock; } } return lock; } This approach is very inefficient in terms of the space used per map and the number of maps. First, there is a map per-classloader. As per the code above under normal delegation the current classloader creates and acquires a lock for the given class, checks if it is already loaded, then asks its parent to load it; the parent in turn creates another lock in its own map, checks if the class is already loaded and then delegates to its parent and so on till the boot loader is invoked for which there is no map and no lock. So even in the simplest of applications, you will have two maps (in the system and extensions loaders) for every class that has to be loaded transitively from the application's main class. If you knew before hand which loader would actually load the class the locking would only need to be performed in that loader. As it stands the locking is completely unnecessary for all classes loaded by the boot loader. Secondly, once loading has completed and findClass will return the class, the lock and the map entry is completely unnecessary. But as it stands, the lock objects and their associated entries are never removed from the map. It is worth understanding exactly what the locking is intended to achieve, as this will help us understand potential remedies to the above inefficiencies. Given this is the support for parallel classloading, the class loader itself is unlikely to need to guard against concurrent load attempts - and if that were not the case it is likely that the classloader would need a different means to protect itself rather than a lock per class. Ultimately when a class file is located and the class has to be loaded, defineClass is called which calls into the VM - the VM does not require any locking at the Java level and uses its own mutexes for guarding its internal data structures (such as the system dictionary). The classloader locking is primarily needed to address the following situation: if two threads attempt to load the same class, one will initiate the request through the appropriate loader and eventually cause defineClass to be invoked. Meanwhile the second attempt will block trying to acquire the lock. Once the class is loaded the first thread will release the lock, allowing the second to acquire it. The second thread then sees that the class has now been loaded and will return that class. Neither thread can tell which did the loading and they both continue successfully. Consider if no lock was acquired in the classloader. Both threads will eventually locate the file for the class, read in the bytecodes and call defineClass to actually load the class. In this case the first to call defineClass will succeed, while the second will encounter an exception due to an attempted redefinition of an existing class. It is solely for this error condition that the lock has to be used. (Note that parallel capable classloaders should not need to be doing old deadlock-avoidance tricks like doing a wait() on the lock object\!). There are a number of obvious things we can try to solve this problem and they basically take three forms: Remove the need for locking. This might be achieved by having a new version of defineClass which acts like defineClassIfNotPresent - simply returning an existing Class rather than triggering an exception. Increase the coarseness of locking to reduce the number of lock objects and/or maps. For example, using a single shared lockMap instead of a per-loader lockMap. Reduce the lifetime of lock objects so that entries are removed from the map when no longer needed (eg remove after loading, use weak references to the lock objects and cleanup the map periodically). There are pros and cons to each of these approaches. Unfortunately a significant "con" is that the API introduced in Java 7 to support parallel classloading has essentially mandated that these locks do in fact exist, and they are accessible to the application code (indirectly through the classloader if it exposes them - which a custom loader might do - and regardless they are accessible to custom classloaders). So while we can reason that we could do parallel classloading with no locking, we can not implement this without breaking the specification for parallel classloading that was put in place for Java 7. Similarly we might reason that we can remove a mapping (and the lock object) because the class is already loaded, but this would again violate the specification because it can be reasoned that the following assertion should hold true: Object lock1 = loader.getClassLoadingLock(name); loader.loadClass(name); Object lock2 = loader.getClassLoadingLock(name); assert lock1 == lock2; Without modifying the specification, or at least doing some creative wordsmithing on it, options 1 and 3 are precluded. Even then there are caveats, for example if findLoadedClass is not atomic with respect to defineClass, then you can have concurrent calls to findLoadedClass from different threads and that could be expensive (this is also an argument against moving findLoadedClass outside the locked region - it may speed up the common case where the class is already loaded, but the cost of re-executing after acquiring the lock could be prohibitive. Even option 2 might need some wordsmithing on the specification because the specification for getClassLoadingLock states "returns a dedicated object associated with the specified class name". The question is, what does "dedicated" mean here? Does it mean unique in the sense that the returned object is only associated with the given class in the current loader? Or can the object actually guard loading of multiple classes, possibly across different class loaders? So it seems that changing the specification will be inevitable if we wish to do something here. In which case lets go for something that more cleanly defines what we want to be doing: fully concurrent class-loading. Note: defineClassIfNotPresent is already implemented in the VM as find_or_define_class. It is only used if the AllowParallelDefineClass flag is set. This gives us an easy hook into existing VM mechanics. Proposal: Fully Concurrent ClassLoaders The proposal is that we expand on the notion of a parallel capable class loader and define a "fully concurrent parallel capable class loader" or fully concurrent loader, for short. A fully concurrent loader uses no synchronization in loadClass and the VM uses the "parallel define class" mechanism. For a fully concurrent loader getClassLoadingLock() can return null (or perhaps not - it doesn't matter as we won't use the result anyway). At present we have not made any changes to this method. All the parallel capable JDK classloaders become fully concurrent loaders. This doesn't require any code re-design as none of the mechanisms implemented rely on the per-name locking provided by the parallelLockMap. This seems to give us a path to remove all locking at the Java level during classloading, while retaining full compatibility with Java 7 parallel capable loaders. Fully concurrent loaders will still encounter the performance penalty associated with concurrent attempts to find and prepare a class's bytecode for definition by the VM. What this penalty is depends on the number of concurrent load attempts possible (a function of the number of threads and the application logic, and dependent on the number of processors), and the costs associated with finding and preparing the bytecodes. This obviously has to be measured across a range of applications. Preliminary webrevs: http://cr.openjdk.java.net/~dholmes/concurrent-loaders/webrev.hotspot/ http://cr.openjdk.java.net/~dholmes/concurrent-loaders/webrev.jdk/ Please direct all comments to the mailing list [email protected].

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  • Oracle Knowledge Courses

    - by mseika
    Oracle Knowledge products offer simple and convenient ways for users to access knowledge contained in corporate information stores. With Oracle Knowledge Training, you learn how to utilize tools that improve customer service and satisfaction by helping customers find more relevant answers to questions online or from a service agent guided by a scalable knowledge management platform. The following courses have been scheduled at Oracle in Utrecht: Oracle Knowledge Overview Rel 8.5 (1 day) Learn the technical architecture of Oracle Knowledge at a high-level and the key technologies including InfoCenter, iConnect, Search, Information Manager, Answerflow and Analytics. Dates: to be scheduled Knowledge Technical Architecture and Configuration Rel 8.5 (5 days) Learn to implement and maintain Oracle Knowledge’s core technologies through hands-on exercises including Intelligent Search, Information Manager, iConnect, AnswerFlow and Analytics. Dates: 13-17 January 2014 (afternoon/evening) Location: Live Virtual Class Knowledge Content Administration Rel 8.5 (2 days) Learn to implement, use and manage knowledge and content creation with Oracle Knowledge Information Manager. Dates: 4-5 December 2013 Location: Utrecht, The Netherlands Knowledge Analytics Rel 8.5 (1 day) Learn KPI analyses and how to close gaps using reports and tools provided in Oracle Business Intelligence Enterprise Edition. Dates: 6 December Location: Utrecht, The Netherlands Remember: your OPN discount is always applied to the standard prices shown on the Oracle University web pages. For assistance in booking, scheduling requests and more information contact the Education Service Desk: eMail: [email protected] Telephone: +31 30 66 27 675

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  • Simple issue tracker for 1-2 developers

    - by devoured elysium
    (I'm not sure whether this pertains to the realm of programmers@se or so@se) I'm currently working mostly alone on a project (in Java). I'm mostly alone as I have an advisor that gives me high level instructions on what to do, and will seldom make any code contribution. She will code in a couple of acceptance tests from time to time, though. I've never used an Issue Tracker before, and was thinking about starting to use one now, as I'd like to have a place where I can log possible bugs I find and keep track of them in a centralized manner. Would it be possible to integrate the issue tracker with Eclipse, better yet. So here are the constraints: It's NOT a open-source project. Our code is not to be shared with anyone! we are and will be using Subversion; we have our own Subversion server and we will keep using this same Subversion server; it must be free; it must allow at least 2 users. What is your advice on what to pick? I'm looking for the simplest solution available!

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  • How will my Electronic Engineering degree be received in the Canadian Game Development market? [closed]

    - by Harikawashi
    I have a Electronic Engineering with Computer Science Degree from a reputable South African university. The EE with CS degree is basically Electronic Engineering, with some of the high voltage subjects thrown out and replaced with computer science subjects - mostly quite theoretical, but not in too much depth. I went on to earn a Masters Degree in Digital Signal Processing, focussing on Speech Recognition in Educational Applications. I have always loved programming - I taught myself QBASIC when I was in primary school, I learned Java at school, did some low level C at University, and taught myself C# and Python while doing my post graduate degree. C# is currently my strong suit, I think I am pretty capable with it. I have two years work experience in Namibia - working as a consulting electrical engineer (no software content whatsoever) and also developing C# desktop applications for the company I work for. I would like to move to Canada next year and work in the Game Development Industry as programmer or software engineer. My interests in particular are towards the more mathematical applications, like game and physics engines, or statistical disciplines like artificial intelligence. However, these are passions - not areas in which I have any work experience. So the question: How well will my BEngEE&CS and MScEng be received in the game industry? Seeing as it's not a pure software degree and I have no official software development work experience?

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  • MMORPG design for time-limited players

    - by Philipp
    I believe that there is a significant market of players who would enjoy the exploration and interaction aspects of MMORPGs, but simply don't have the time for the endless grinding marathons which are part of the average MMORPG. MMORPGs are all about interaction between players. But when different players have different amounts of time to invest into a game, those with less time to spend will soon lack behind their power-leveling friends and won't be able to interact with them anymore. One way to solve this would be to limit the progress a player can achieve per day, so that it simply doesn't make sense to play more than one or two hours a day. But even the busiest casual players sometimes like to spend a whole sunday afternoon playing a video game. Just stopping them after two hours would be really frustrating. It also creates a pressure to use the daily progress limit every day, because otherwise the player would feel like wasting something. This pressure would be detrimental for casual gamers. What else could be done to level the playing field between those players who play 40+ hours a week and those who can't play more than 10?

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  • What are the boundaries of the product owner in scrum?

    - by Saeed Neamati
    In another question, I asked about why I feel scrum turns active developers into passive developers, and it seems that the overall problem is not scrumy (related to scrum), and rather it's related to the bad implementation of scrum. So, here I have some questions about the scope of the responsibilities of PO (product owner) and the limitations he/she shouldn't pass. Should PO interfere the UI design, when there are designers at work in scrum team? (an example of this which has happened to us, is to replace checkboxes with a drop down list with two items, namely, yes and no; or to make some boxes larger, or to left-align some content instead of centering them on the page, or stuff like that). If yeah, to what extent? Colors? Layout? Should PO interfere in Design and architecture of coding? This hasn't happened to us yet, but I'm really curious about the boundaries. For example does PO has the right to change the platform (moving from ASP.NET MVC to PHP, or something like that), or choosing the count of servers (tier architecture), etc. Should PO interfere in validation mechanisms? For example, this field should be required, or we don't need to get this piece of information from user. Sometimes, analyzers and designers confirm that something can be handled behind the scene, like extracting the user profile info from another source, instead of asking for it in UI. How granular could/should PO get into the analysis and design? For example, a user story might be: "As a customer, I'd like to be able to buy new domains online". However, scrum team can implement this user story in a wizard of five steps, or in one single page. To which level PO should monitor, or govern, or supervise the technical analysis, design, and implementation? I asked these questions to judge whether our implementation is right or wrong?

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  • Reusable skill class structure

    - by Martino Wullems
    Hello, Pretty new to the whole game development scene, but I have experience in other branches of programming. Anyway, I was wondering what methods are used to implement a skill structure. I imagine a skill in itself would a class. I'm using actionscript 3 for this project btw. public class Skill { public var power:int; public var delay:int; public var cooldown:int; public function Attack(user:Mob, target:Mob) { } } } Each skill would extend the Skill class and add it's own functionality. public class Tackle extends Skill { public function Tackle(user:Mob, target:Mob) { super(user, target); executeAttack(); } private function executeAttack():void { //multiply user.strength with power etc //play attack animation } } } This where I get stuck. How do I termine which mobs has which skills? And which skill will they later be able to retrieve (by reaching a certain level etc). How does the player actually execute the skill and how is it determine if it hits. It's all very new to me so I have no idea where to begin. Any links would also be appreciated. Thanks in advance.

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  • Broad topics needed for teaching game development

    - by livingtech
    I am going to be doing a presentation on game development to an iPhone user group in the near(ish) future. My audience are iPhone developers, but not necessarily very experienced ones, and this is meant to be an introduction. My question is, what broad topics are needed to understand game development? I acknowledge that this is fairly subjective, but I really am hoping for a comprehensive list of high-level topics that apply to a broad enough swath of games that anyone interested in the topic SHOULD know about them. I would be ecstatic with some pointers to any resources that attempt to make a list such as this this. (I have looked, but my google-fu is failing me tonight.) Here's what I have so far: The Game Loop a sub-note about event driven games 2D Animation sprites/texture maps 3D Animation importance of frameworks modeling software Particles and particle effects hit detection AI Obviously I will not be covering all these topics with any depth, more like simply defining them so that after my talk, the audience will (hopefully) be able to wrap their heads around how any given game might be developed. What am I missing?

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  • Cross platform development query

    - by Ian
    I'm a Microsoft developer mainly, but there are a couple of small-ish projects I'd like to fiddle with which would benefit from being cross platform. The platforms I want to target are: Windows, Linux, Mac, Android and preferably iPhone, web (running in a browser). I need 3D (Around the level of support seen in something like Minecraft (I'm not writing Minecraft)), some networking. I'm pretty certain Java would work on all except iPhone. Looking at the "related questions" above it's offered up QT (no browser or phone afaik) and also HTML/CSS/Javascript (3D? package for desktop?) The other alternative is to have seperate versions for seperate platforms, developed with some common code where possible. That option isn't something I know anything about. Does anyone have experience of this sort of conundrum? I figured here was better than SO, because I imagine there are compromises which extend beyond technical choice. Finally, this is not a commercial operation, so some of the very expensive cross platform tools are out of the question unless they offer some sort of community edition. Thanks for your time.

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  • What do you do if you reach a design dead-end in evolutionary methods like Agile or XP?

    - by Dipan Mehta
    As I was reading Martin Fowler's famous blog post Is Design Dead?, one of the striking impressions I got is that given the fact that in Agile Methodology and Extreme Programming, the design as well as programming is evolutionary, there are always points where things need to get refactored. It may be possible that when a programmer's level is good, and they understand design implications and don't make critical mistakes, the code continues to evolve. However, in a normal context, what is the ground reality in this context? In a normal day given some significant development goes into product, and when critical change occurs in requirement isn't it a constraint that how much ever we wish, fundamental design aspects cannot be modified? (without throwing away major part of the code). Is it not quite likely that one reaches dead-end on any further possible improvement on design and requirements? I am not advocating any non-Agile practice here, but I want to know from people who practice agile or iterative or evolutionary development methods, as for their real experiences. Have you ever reached such dead-ends? How have you managed to avoid it or escaped it? Or are there measures to ensure that design remains clean and flexible as it evolves?

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  • ALERT: Error Processing US Wage Attachment Elements In Payroll Run After RUP Patches

    - by LuciaC
    Customers who have run the Upgrade Wage Attachments process after applying the 2012 RUP are reporting errors similar to those listed below when either running a quickpay or processing a payroll for employee(s) with involuntary deductions. Error: HR_51118_HRPROC_ERR_ON_ASG ASGNO 1115 APP-PAY-51118: Error was encountered when processing assignment 1115 HR_51119_HRPROC_ERR_OCC_ON_ET ETNAME: Garnishment 3 APP-PAY-51119: Error was encountered when processing Element Type Garnishment 3 HR_6881_HRPROC_ORA_ERR SQLERRMC ORA-01403: No data found SQL_NO 520 TABLE_NAME pay_input_values_f APP-PAY-06881:Error ORA-01403: no data found has occured in table pay_input_values_f at location 520 This issue was logged in Bug 14679161 - QUICK PAY ERROR AFTER RUP (2012) AND WAGE ATTACHMENT UPGRADE APP-PAY-06881. The following one off patches have been released to My Oracle Support to resolve this issue*: 11i -  Patch 14679161 12.0 - Patch 14849394:R12.PAY.A 12.1 - Patch 14849394:R12.PAY.B * IMPORTANT:  Depending on when/if customers have run the Wage Attachment upgrade process will determine the appropriate action to take. Any customer who is encountering the above error and/or has run the Wage Attachment upgrade process AFTER applying the 2012 RUP (applicable to their release level) should log a Service Request with Oracle Support to receive assistance on the necessary steps to take to resolve the problem BEFORE applying the above patch. Any customer who has not yet run the Wage Attachment Upgrade process (either before or after applying the 2012 RUP), should follow the action plan documented in the patch readme. For those customers who have already run the Wage Attachment Upgrade process BEFORE applying the 2012 RUP, should apply the patch (applicable to your release) listed above. Be sure to run any post install processes, such as the data install utility and HR global driver.  See the patch readme for full details. Please consult Note 404478.1: Americas (US, CA, MX) HCM High Priority Alert for the latest Alert status.

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  • How to make a btrfs snapshot?

    - by MountainX
    My /home partition consists of an entire physical disk. It is formatted as btrfs. I want to snapshot it. I'm confused regarding subvolume naming, in particular. I am aware that there are similar questions, but each similar question seems to be asking something different from what I'm asking (and they are older, which means probably outdated, given the rapid development of btrfs). For example, the answer to this question is apparently not the answer to my question because my /home partition is a separate volume and the man page for btrfs shows a different command for creating snapshots now. another similar problem, no solid solution. someone else as confused as me on the naming issues My question: Starting simple: is this the correct command to take a simple snapshot of my home partition? btrfs subvolume snapshot /home/@home /home/@home_snapshot_20120421 I got really brave and tested it and it does not work. The error is error accessing /home/@home. As shown below, @home is listed. I'm obviously confused on subvolume names. Do I need to use them in creating snapshots? Some examples show taking snapshots of home using /home as the source parameter, but based on examples of root volumes, it seems to me that I need to use /home/@home. Would this command work? And if not, why? btrfs subvolume snapshot /home /home/@home_snapshot_20120421 Is the @ just a naming convention? Is it meaningful at all? Here's some output that may be relevant: btrfs subvolume list /home ID 256 top level 5 path @home I'm not sure what that means, exactly. When I try btrfs device scan it gives an error (e.g. unable to scan the device /dev/sda1). My file system doesn't have any errors. Everything is fine.

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  • Game editor integration with the engine?

    - by Daniel
    What I am trying to figure out is what is the best way to integrate the editor(level, effects, model, etc...) in the most effective way? Now the first thing I thought would be to create the game engine(*) extremely modular. For example I took the example of game states. You could have multiple game states that all have their own update() and draw() methods among others. Each game state class would inherit from a base GameState class. This allows for a more modular approach and a useful one at that. Now would the most efficient approach be to implement the editor along with the modular engine, or create two different designs for both the game, and editor? I thought to take the game state example and extend it to window states, and well could be used for a lot more systems. Is there a better implementation of this design(game state) for use in other systems used in the engine? *: Now I know the term game engine is sorta irrelevant, and misused in many situations. What I am referring to as the "game engine" is the combination of the systems that the game must interact with for short. Also this is more of a theory / design question than an implementation. Even though both mix, i'd rather like to have a more general idea on how the editor is built in an efficient way and still using the same engine code as what the game uses. Thanks, Daniel P.S If you need more clarification or extra bits just leave a comment.

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  • How to simulate pressure with particles?

    - by BeachRunnerJoe
    I'm trying to simulate pressure with a collection of spherical particles in a Unity game I'm building. A couple notes about the problem: The goal is to fill a constantly changing 2d space/void with small, frictionless spheres. The game is trying to simulate the ever-growing pressure of more objects being shoved into this space. The level itself is constantly scrolling from left to right, meaning if the space's dimensions are not changed by the user it will automatically get smaller (the leftmost part of the space will continually scroll off-screen). I'm wondering what some approaches are that I can take to tackling these problems... Knowing when to detect when there is space to fill and then add spheres to the space. Removing spheres from the space when it is shrinking. Strategies to simulate pressure on the spheres such that they "explode outwards" when more space is created. The current approach I am contemplating is using a constantly moving wall, that is off screen and moves with the screen, as this image illustrates: . This moving wall will push and trap the spheres into the space. As for adding new spheres, I was going to have either (1) spheres replicate themselves upon detecting free space, OR (2) spawn them at the left side of the space (where the wall is) - pushing the rest of the spheres to fill the space. I foresee problems with idea #1 because this likely wouldn't really create/simulate pressure; idea #2 seems more promising, but raises the question of how to provide a location for these new sphere particles to spawn (and the ramifications of spawning them when there IS no space). Thanks so much in advance for your wisdom!

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  • Create Pivot collections much faster than DeepZoomTools CollectionCreator class

    - by John Conwell
    I've been playing with Microsoft Live Labs Pivot to create a hierarchy of collections all linked together to allow someone to explore a hierarchy of data visually. The problem has been the generation time of the entire hierarchy. I end up creating 500 - 600 collections total and it takes hours and hours using the CollectionCreator class that comes with the DeepZoomTools.  So digging around I found a way to make the actual DeepZoom collection creation wicked fast. Dont use the CollectionCreator!  Turns out Pivot doesnt actually use the image pyramid generated by the CollectionCreator. Or if it does, its only when you open a new collection it shows all the images zooming in. But once the zoom in is complete, Pivot uses the individual DeepZoom images. What Pivot does need is the xml generated by the CollectionCreator, which is in a very simple format.  So what i did was manually generate the xml for the collection image pyramid, and then create the folder structure required (one folder per level of the pyramid), and put a single pixel png file in each folder.  Now, I can create the required files and folders for 500 collections in about 10 seconds. Sweet! Now you still have to use the ImageCreator to create a DeepZoom image for each image in the collection and that still takes some time, but at least the total processing time is way better.

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