email obfuscation - Page 407

Guest Post: Instantiate SharePoint Workflow On Item Deleted

- by Brian Jackett

In this post, guest author Lucas Eduardo Silva will walk you through the steps of instantiating a workflow using an item event receiver from a custom list. The ItemDeleting event will require approval via the workflow. Foreword As you may have read recently, I injured my right hand and have had it in a cast for the past 3 weeks. Due to this I planned to reduce my blogging while my hand heals. As luck would have it, I was actually approached by someone who asked if they could be a guest author on my blog. I’ve never had a guest author, but considering my injury now seemed like as good a time as ever to try it out. About the Guest Author Lucas Eduardo Silva (email) works for CPM Braxis, a sibling company to my employer Sogeti in the CapGemini family. Lucas and I exchanged emails a few times after one of my recent posts and continued into various topics. When I posted that I had injured my hand, Lucas mentioned that he had a post idea that he would like to publish and asked if it could be published on my blog. The below content is the result of that collaboration. The Problem Lucas has a big problem. He has a workflow that he wants to fire every time an item is deleted from a custom list. He has already created the association in the "item deleting event", but needs to approve the deletion but the workflow is finishing first. Lucas put an onWorkflowItemChanged wait for the change of status approval, but it is not being hit. The Solution Note: This solution assumes you have the Visual Studio Extensions for Windows SharePoint Services (VSeWSS) installed to access the SharePoint project templates within VIsual Studio. 1 - Create a workflow that will be activated by ItemEventReceiver. 2 - Create the list by Visual Studio clicking in File -> New -> Project. Select SharePoint, then List Definition. 3 - Select the type of document to be created. List, Document Library, Wiki, Tasks, etc.. 4 - Visual Studio creates the file ItemEventReceiver.cs with all possible events in a list. 5 – In the workflow project, open the workflow.xml and copy the ID. 6 - Uncomment the ItemDeleting and insert the following code by replacing the ID that you copied earlier. //Cancel the Exclusion properties.Cancel = true; //Activating Exclusion Workflow SPWorkflowManager workflowManager = properties.ListItem.Web.Site.WorkflowManager; SPWorkflowAssociation wfAssociation = properties.ListItem.ParentList.WorkflowAssociations. GetAssociationByBaseID(new Guid("37b5aea8-792a-4ded-be25-d283d9fe1f9d")); workflowManager.StartWorkflow(properties.ListItem, wfAssociation, wfAssociation.AssociationData, true); properties.Status = SPEventReceiverStatus.CancelNoError; 7 - properties.Cancel cancels the event being activated and executes the code that is inside the event. In the example, it cancels the deletion of the item to start the workflow that will be active as an association list with the workflow ID. 8 - Create and deploy the workflow and the list for SharePoint. 9 - Create a list through the model that was created. 10 - Enable the workflow in the list and Congratulations! Every time you try to delete the item the workflow is activated. TIP: If you really want to delete the item after the workflow is done you will have to delete the item by the workflow. this.workflowProperties.Site.AllowUnsafeUpdates = true; this.workflowProperties.Item.Delete(); this.workflowProperties.List.Update(); Conclusion In this guest post Lucas took you through the steps of creating an item deletion approval workflow with an event receiver. This was also the first time I’ve had a guest author on this blog. Many thanks to Lucas for putting together this content and offering it. I haven’t decided how I’d handle future guest authors, mostly because I don’t know if there are others who would want to submit content. If you do have something that you would like to guest author on my blog feel free to drop me a line and we can discuss. As a disclaimer, there are no guarantees that it will be published though. For now enjoy Lucas’ post and look for my return to regular blogging soon. -Frog Out <Update 1> If you wish to contact Lucas you can reach him at [email protected] </Update 1>

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Geocaching - World wide treasure hunt

I'm not quite sure how I came across this topic but actually I find it absolutely interesting, challenging and most of all a great fun for the family and friends. The interesting part is for sure that you can follow other peoples treasures and their preferred locations where a cache might be hidden. Of course, it wont be easy to find a cache after all. Sometimes there are even 'mystery caches' which have either riddles, further instructions or little brain games for you in order to find the actual cache - that's the challenge. And last but not least, those caches are hidden outdoor. A great experience to explore nature either on your own, or your family especially with children, or as a treasure hunting pack with a couple of friends. What is geocaching? It's a high-tech outdoor treasure hunting game that's a great way to explore the world with friends, family or on your own. Participants use GPS-enabled devices to locate hidden containers called geocaches. There are over one million geocaches hidden around the world today, waiting for you to find them. Visit Geocaching.com to search for geocaches near you.(Source: Referral Email of geocaching.com) Checkout the Geocaching 101 for further details and information. They also provide a video channel on YouTube. Which equipment do I need? Any GPS-enabled device is sufficient to go onto the hunt. I'm going to start our geocaching experience equipped with my Samsung Galaxy Tab. Additionally, I installed a geocaching.com client called c:geo that hopefully assists me soon. Combined with a map app like Google Maps and a nice Compass app you should be fully equipped and ready to go. I guess, that even a car navigation system is perfect for that task. Later on, with more experience and demand for technology (or precision) it might be interesting to opt-in for a pure GPS device, like a Garmin or any other brand on the market. {loadposition content_adsense} What is a geocache and what does it contain? In its simplest form, a cache always contains a logbook or logsheet for you to log your find. Larger caches may contain a logbook and any number of items. These items turn the adventure into a true treasure hunt. You never know what the cache owner or visitors to the cache may have left for you to enjoy. Remember, if you take something, leave something of equal or greater value in return. It is recommended that items in a cache be individually packaged in a clear, zipped plastic bag to protect them from the elements. Finding your first geocache Well, first you have to have interest to pick up the challenge. Then you have to check out the Geocache directory on geocaching.com. They have recommendations for beginner's caches but you are free to choose any. Actually, we have a Mystery Cache very close to our base, and I guess that we are going for that one on our first trip. Anyway, there is a very informative guide on the website which should answer all your questions about starting your new outdoor adventure. For sure, it's going to be rewarding. Team up with friends and family Especially as a beginner there might be misunderstandings in handling the GPS coordinates, the compass, or the map, and even finding the container at the documented position isn't easy in the first place. Luckily, there are logbook reports online from other hunters, and most of the time there are even 'spoiler' images available. But also bear in mind, that a geocache might have been removed or is lost due to unconscious people or whatever other reasons. Don't be disappointed in case that you can't find anything... There be nothing anymore. A general recommendation in this case would be to replace the missing container with a new one, and give feedback to the original owner about the state of that particular location. After all, it's about fun and active participation in a world-wide community. Geocaches in Mauritius? Yes, there are currently about 45 geocaches spread all over the island, and even a single in Rodriguez - that's gonna be a tough one. Hopefully, we will get increasing numbers as Geocaching.com allows, no better, even encourages you to hide new containers at your locations of choice. I think this is going to be real fun for us during the upcoming weeks and months. Especially, when we are travelling to other countries and transfer so-called trackable items between geocaches. On my first impression, Geocaching.com seems to be very mature, open and community-oriented. There are literally hundreds of thousands geocache 'hunters' all over the world. And usually finding a container remote from your home is very rewarding. I'll keep you updated in these matters during the next months to come...

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WebLogic Server JMS WLST Script – Who is Connected To My Server

- by james.bayer

Ever want to know who was connected to your WebLogic Server instance for troubleshooting? An email exchange about this topic and JMS came up this week, and I’ve heard it come up once or twice before too. Sometimes it’s interesting or helpful to know the list of JMS clients (IP Addresses, JMS Destinations, message counts) that are connected to a particular JMS server. This can be helpful for troubleshooting. Tom Barnes from the WebLogic Server JMS team provided some helpful advice: The JMS connection runtime mbean has “getHostAddress”, which returns the host address of the connecting client JVM as a string. A connection runtime can contain session runtimes, which in turn can contain consumer runtimes. The consumer runtime, in turn has a “getDestinationName” and “getMemberDestinationName”. I think that this means you could write a WLST script, for example, to dump all consumers, their destinations, plus their parent session’s parent connection’s host addresses. Note that the client runtime mbeans (connection, session, and consumer) won’t necessarily be hosted on the same JVM as a destination that’s in the same cluster (client messages route from their connection host to their ultimate destination in the same cluster). Writing the Script So armed with this information, I decided to take the challenge and see if I could write a WLST script to do this. It’s always helpful to have the WebLogic Server MBean Reference handy for activities like this. This one is focused on JMS Consumers and I only took a subset of the information available, but it could be modified easily to do Producers. I haven’t tried this on a more complex environment, but it works in my simple sandbox case, so it should give you the general idea. # Better to use Secure Config File approach for login as shown here http://buttso.blogspot.com/2011/02/using-secure-config-files-with-weblogic.html connect('weblogic','welcome1','t3://localhost:7001') # Navigate to the Server Runtime and get the Server Name serverRuntime() serverName = cmo.getName() # Multiple JMS Servers could be hosted by a single WLS server cd('JMSRuntime/' + serverName + '.jms' ) jmsServers=cmo.getJMSServers() # Find the list of all JMSServers for this server namesOfJMSServers = '' for jmsServer in jmsServers: namesOfJMSServers = jmsServer.getName() + ' ' # Count the number of connections jmsConnections=cmo.getConnections() print str(len(jmsConnections)) + ' JMS Connections found for ' + serverName + ' with JMSServers ' + namesOfJMSServers # Recurse the MBean tree for each connection and pull out some information about consumers for jmsConnection in jmsConnections: try: print 'JMS Connection:' print ' Host Address = ' + jmsConnection.getHostAddress() print ' ClientID = ' + str( jmsConnection.getClientID() ) print ' Sessions Current = ' + str( jmsConnection.getSessionsCurrentCount() ) jmsSessions = jmsConnection.getSessions() for jmsSession in jmsSessions: jmsConsumers = jmsSession.getConsumers() for jmsConsumer in jmsConsumers: print ' Consumer:' print ' Name = ' + jmsConsumer.getName() print ' Messages Received = ' + str(jmsConsumer.getMessagesReceivedCount()) print ' Member Destination Name = ' + jmsConsumer.getMemberDestinationName() except: print 'Error retrieving JMS Consumer Information' dumpStack() # Cleanup disconnect() exit() Example Output I expect the output to look something like this and loop through all the connections, this is just the first one: 1 JMS Connections found for AdminServer with JMSServers myJMSServer JMS Connection: Host Address = 127.0.0.1 ClientID = None Sessions Current = 16 Consumer: Name = consumer40 Messages Received = 1 Member Destination Name = myJMSModule!myQueue Notice that it has the IP Address of the client. There are 16 Sessions open because I’m using an MDB, which defaults to 16 connections, so this matches what I expect. Let’s see what the full output actually looks like: D:\Oracle\fmw11gr1ps3\user_projects\domains\offline_domain>java weblogic.WLST d:\temp\jms.py Initializing WebLogic Scripting Tool (WLST) ... Welcome to WebLogic Server Administration Scripting Shell Type help() for help on available commands Connecting to t3://localhost:7001 with userid weblogic ... Successfully connected to Admin Server 'AdminServer' that belongs to domain 'offline_domain'. Warning: An insecure protocol was used to connect to the server. To ensure on-the-wire security, the SSL port or Admin port should be used instead. Location changed to serverRuntime tree. This is a read-only tree with ServerRuntimeMBean as the root. For more help, use help(serverRuntime) 1 JMS Connections found for AdminServer with JMSServers myJMSServer JMS Connection: Host Address = 127.0.0.1 ClientID = None Sessions Current = 16 Consumer: Name = consumer40 Messages Received = 2 Member Destination Name = myJMSModule!myQueue Consumer: Name = consumer34 Messages Received = 2 Member Destination Name = myJMSModule!myQueue Consumer: Name = consumer37 Messages Received = 2 Member Destination Name = myJMSModule!myQueue Consumer: Name = consumer16 Messages Received = 2 Member Destination Name = myJMSModule!myQueue Consumer: Name = consumer46 Messages Received = 2 Member Destination Name = myJMSModule!myQueue Consumer: Name = consumer49 Messages Received = 2 Member Destination Name = myJMSModule!myQueue Consumer: Name = consumer43 Messages Received = 1 Member Destination Name = myJMSModule!myQueue Consumer: Name = consumer55 Messages Received = 1 Member Destination Name = myJMSModule!myQueue Consumer: Name = consumer25 Messages Received = 1 Member Destination Name = myJMSModule!myQueue Consumer: Name = consumer22 Messages Received = 1 Member Destination Name = myJMSModule!myQueue Consumer: Name = consumer19 Messages Received = 1 Member Destination Name = myJMSModule!myQueue Consumer: Name = consumer52 Messages Received = 1 Member Destination Name = myJMSModule!myQueue Consumer: Name = consumer31 Messages Received = 1 Member Destination Name = myJMSModule!myQueue Consumer: Name = consumer58 Messages Received = 1 Member Destination Name = myJMSModule!myQueue Consumer: Name = consumer28 Messages Received = 1 Member Destination Name = myJMSModule!myQueue Consumer: Name = consumer61 Messages Received = 1 Member Destination Name = myJMSModule!myQueue Disconnected from weblogic server: AdminServer Exiting WebLogic Scripting Tool. Thanks to Tom Barnes for the hints and the inspiration to write this up. Image of telephone switchboard courtesy of http://www.JoeTourist.net/ JoeTourist InfoSystems

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Not so long ago in a city not so far away by Carlos Martin

- by Maria Sandu

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 This is the story of how the EMEA Presales Center turned an Oracle intern into a trusted technology advisor for both Oracle’s Sales and customers. It was the summer of 2011 when I was finishing my Computer Engineering studies as well as my internship at Oracle when I was offered what could possibly be THE dream job for any young European Computer Engineer. Apart from that, it also seemed like the role was particularly tailored to me as I could leverage almost everything I learned at University and during the internship. And all of it in one of the best cities to live in, not only from my home country but arguably from Europe: Malaga! A day at EPC As part of the EPC Technology pillar, and later on completely focused on WebCenter, there was no way to describe a normal day on the job as each day had something unique. Some days I was researching documentation in order to elaborate accurate answers for a customer’s question within a Request for Information or Proposal (RFI/RFP), other days I was doing heavy programming in order to bring a Proof of Concept (PoC) for a customer to life and last not but least, some days I presented to the customer via webconference the demo I built for them the past weeks. So as you can see, the role has research, development and presentation, could you ask for more? Well, don’t worry because there IS more! Internationality As the organization’s name suggests, EMEA Presales Center, it is the Center of Presales within Europe, Middle East and Africa so I got the chance to work with great professionals from all this regions, expanding my network and learning things from one country to apply them to others. In addition to that, the teams based in the Malaga office are comprised of many young professionals hailing mainly from Western and Central European countries (although there are a couple of exceptions!) with very different backgrounds and personalities which guaranteed many laughs and stories during lunch or coffee breaks (or even while working on projects!). Furthermore, having EPC offices in Bucharest and Bangalore and thanks to today’s tele-presence technologies, I was working every day with people from India or Romania as if they were sitting right next to me and the bonding with them got stronger day by day. Career development Apart from the research and self-study I’ve earlier mentioned, one of the EPC’s Key Performance Indicators (KPI) is that 15% of your time is spent on training so you get lots and lots of trainings in order to develop both your technical product knowledge and your presentation, negotiation and other soft skills. Sometimes the training is via webcast, sometimes the trainer comes to the office and sometimes, the best times, you get to travel abroad in order to attend a training, which also helps you to further develop your network by meeting face to face with many people you only know from some email or instant messaging interaction. And as the months go by, your skills improving at a very fast pace, your relevance increasing with each new project you successfully deliver, it’s only a matter of time (and a bit of self-promoting!) that you get the attention of the manager of a more senior team and are offered the opportunity to take a new step in your professional career. For me it took 2 years to move to my current position, Technology Sales Consultant at the Oracle Direct organization. During those 2 years I had built a good relationship with the Oracle Direct Spanish sales and sales managers, who are also based in the Malaga office. I supported their former Sales Consultant in a couple of presentations and demos and were very happy with my overall performance and attitude so even before the position got eventually vacant, I got a heads-up from then in advance that their current Sales Consultant was going to move to a different position. To me it felt like a natural step, same as when I joined EPC, I had at least a 50% of the “homework” already done but wanted to experience that extra 50% to add new product and soft skills to my arsenal. The rest is history, I’ve been in the role for more than half a year as I’m writing this, achieved already some important wins, gained a lot of trust and confidence in front of customers and broadened my view of Oracle’s Fusion Middleware portfolio. I look back at the 2 years I spent in EPC and think: “boy, I’d recommend that experience to absolutely anyone with the slightest interest in IT, there are so many different things you can do as there are different kind of roles you can end up taking thanks to the experience gained at EPC” /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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XNA Notes 005

- by George Clingerman

Another week and another crazy amount of activity going on in the XNA community. I’m fairly certain I missed over half of it. In fact, if I am missing things, make sure to email me and I’ll try and make sure I catch it next week! ([email protected]). Also, if you’ve got any advice, things you like/don’t like about the way these XNA Notes are going let me know. I always appreciate feedback (currently spammers are leaving me the nicest comments so you guys have work to do!) Without further ado, here’s this week’s notes! Time Critical XNA News The XNA Team Blob reminds us that February 7th is the last day to submit XNA 3.1 games to peer review! http://blogs.msdn.com/b/xna/archive/2011/01/31/7-days-left-to-submit-xna-gs-3-1-games-on-app-hub.aspx XNA MVPS Chris Williams kicks off the marketing campaign for our book http://geekswithblogs.net/cwilliams/archive/2011/01/28/143680.aspx Catalin Zima posts the comparison cheat sheet for why Angry Birds is different than Chickens Can’t Fly http://www.amusedsloth.com/2011/02/comparison-cheat-sheet-for-chickens-cant-fly-and-angry-birds/ Jim Perry congratulates the developers selected by Game Developer Magazine for Best Xbox LIVE Indie Games of 2010 http://machxgames.com/blog/?p=24 @NemoKrad posts his XNAKUUG talks for all to enjoy http://twitter.com/NemoKrad/statuses/33142362502864896 http://xna-uk.net/blogs/randomchaos/archive/2011/02/03/xblig-uk-2011-january-amp-february-talk.aspx George (that’s me!) preps for his XNA talk coming up on the 8th http://twitter.com/clingermangw/statuses/32669550554124288 http://www.portlandsilverlight.net/Meetings/Details/15 XNA Developers FireFly posts the last tutorial in his XNA Tower Defense tutorial series http://forums.create.msdn.com/forums/p/26442/451460.aspx#451460 http://xnatd.blogspot.com/2011/01/tutorial-14-polishing-game.html @fredericmy posts the main difference when porting a game from Windows Phone 7 to Xbox 360 http://fairyengine.blogspot.com/2011/01/main-differences-when-porting-game-from.html @ElementCy creates a pretty rad video of a MineCraft type terrain created using XNA http://www.youtube.com/watch?v=Waw1f7wnl9I Andrew Russel gets the first XNA badge on gamedev.stackexchange http://twitter.com/_AndrewRussell/statuses/32322877004972032 http://gamedev.stackexchange.com/badges?tab=tags And his funding for ExEn has passed $7000 only $3000 to go http://twitter.com/_AndrewRussell/statuses/33042412804771840 Subodh Pushpak blogs about his Windows Phone 7 XNA talk http://geekswithblogs.net/subodhnpushpak/archive/2011/02/01/windows-phone-7-silverlight--xna-development-talk.aspx Slyprid releases the latest version of Transmute and needs more people to test http://twitter.com/slyprid/statuses/32452488418299904 http://forgottenstarstudios.com/ SpynDoctorGames celebrates the 1 year anniversary of Your Doodles Are Bugged! Congrats! http://twitter.com/SpynDoctorGames/statuses/32511689068908544 Noogy (creator of Dust the Elysian Tail) prepares his conversion to XNA 4.0 http://twitter.com/NoogyTweet/statuses/32522008449253376 @philippedasilva posts about the Indiefreaks Game Framework v0.2.0.0 Input management system http://twitter.com/philippedasilva/statuses/32763393957957632 http://indiefreaks.com/2011/02/02/behind-smart-input-system-feature/ Mommy’s Best Games debates what to do about High Scores with their new update http://mommysbest.blogspot.com/2011/02/high-score-shake-up.html @BinaryTweedDeej want to know if there’s anything the community needs to make XNA games for the PC. Give him some feedback! http://twitter.com/BinaryTweedDeej/status/32895453863354368 @mikebmcl promises to write us all a book (I can’t wait to read it!) http://twitter.com/mikebmcl/statuses/33206499102687233 @werezompire is going to live, LIVE, thanks to all the generosity and support from the community! http://twitter.com/werezompire/statuses/32840147644977153 Xbox LIVE Indie Games (XBLIG) Making money in Xbox 360 indie game development. Is it possible? http://www.bitmob.com/articles/making-money-in-xbox-360-indie-game-development-is-it-possible @AlejandroDaJ posts some thoughts abut the bitmob article http://twitter.com/AlejandroDaJ/statuses/31068552165330944 http://www.apathyworks.com/blog/view.php?id=00215 Kobun gets my respect as an XBLIG champion. I’m not sure who Kobun is, but if you’ve every read through the comment sections any time Kotaku writes about XBLIGs you’ll see a lot of confusion, disinformation in there. Kobun has been waging a secret war battling that lack of knowledge and he does it well. Also he’s running a pretty kick ass site for Xbox LIVE Indie Game reviews http://xboxindies.teamkobun.com/ @radiangames releases his last Xbox LIVE Indie Game...for now http://bit.ly/gMK6lE Playing Avaglide with the Kinect controller http://www.youtube.com/watch?v=UqAYbHww53o http://www.joystiq.com/2011/01/30/kinect-hacks-take-to-the-skies-with-avaglide/ Luke Schneider of Radiangames interviewed in Edge magazine http://www.next-gen.biz/features/radiangames-venture Digital Quarters posts thoughts on why XBLIG’s online requirement kills certain genres http://digitalquarters.blogspot.com/2011/02/thoughts-why-xbligs-online-requirement.html Mommy’s Best Games shares the news that several XBLIGs were featured in the March 2011 issue of Famitsu 360 http://forums.create.msdn.com/forums/p/33455/451487.aspx#451487 NaviFairy continues with his Indie-Game-A-Day http://gaygamer.net/2011/02/indie_game_a_day_epic_dungeon.html http://gaygamer.net/2011/02/indie_game_a_day_break_limit_r.html and more every day...that’s kind of the point! Keep your eye on this series! VVGTV continues with it’s awesome reviews/promotions for XBLIGs http://vvgtv.com/ http://vvgtv.com/2011/02/03/iredia-atrams-secret-xblig-review-2/ http://vvgtv.com/2011/02/02/poopocalypse-coming-soon-to-xblig/ ….and even more, you get the point. Magicka is an Indie Game doing really well on Steam AND it’s made using XNA http://www.magickagame.com/ http://twitter.com/Magickagame/statuses/32712762580799488 GameMarx reviews Antipole http://www.gamemarx.com/reviews/73/antipole-is-vvvvvvery-good.aspx Armless Octopus review Alpha Squad http://www.armlessoctopus.com/2011/01/28/xbox-indie-review-alpha-squad/ An interesting article about Kodu that Jim Perry found http://twitter.com/MachXGames/statuses/32848044105924608 http://www.develop-online.net/news/36915/10-year-old-Jordan-makes-games-The-UK-needs-more-like-her XNA Game Development Sgt. Conker posts about the Natur beta, a new book and whether you can make money with XBLIG http://www.sgtconker.com/ http://www.sgtconker.com/2011/01/a-new-book-on-the-block-and-a-new-natur-beta/ http://www.sgtconker.com/2011/01/making-money-in-xbox-360-indie-game-development-is-it-possible/ Tips for setting up SVN http://bit.ly/fKxgFh @bsimser found tons of royalty free music and soundfx for your XNA Games http://twitter.com/bsimser/statuses/31426632933711872 Post on the new features in the next Sunburn Editor http://www.synapsegaming.com/blogs/fivesidedbarrel/archive/2011/01/28/new-editor-features-prefabs-components-and-more.aspx @jasons_novaleaf posts source code for light pre-pass optimizations for #xna http://twitter.com/jasons_novaleaf/statuses/33348855403642880 http://jcoluna.wordpress.com/2011/02/01/xna-4-0-light-pre-pass-optimization-round-one/ I’ve been learning about doing an A.I. for turn based games and this article was a great resource. http://www.gamasutra.com/view/feature/1535/designing_ai_algorithms_for_.php?print=1

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Replication - between pools in the same system

- by Steve Tunstall

OK, I fully understand that's it's been a LONG time since I've blogged with any tips or tricks on the ZFSSA, and I'm way behind. Hey, I just wrote TWO BLOGS ON THE SAME DAY!!! Make sure you keep scrolling down to see the next one too, or you may have missed it. To celebrate, for the one or two of you out there who are still reading this, I got something for you. The first TWO people who make any comment below, with your real name and email so I can contact you, will get some cool Oracle SWAG that I have to give away. Don't get excited, it's not an iPad, but it pretty good stuff. Only the first two, so if you already see two below, then settle down. Now, let's talk about Replication and Migration. I have talked before about Shadow Migration here: https://blogs.oracle.com/7000tips/entry/shadow_migrationShadow Migration lets one take a NFS or CIFS share in one pool on a system and migrate that data over to another pool in the same system. That's handy, but right now it's only for file systems like NFS and CIFS. It will not work for LUNs. LUN shadow migration is a roadmap item, however. So.... What if you have a ZFSSA cluster with multiple pools, and you have a LUN in one pool but later you decide it's best if it was in the other pool? No problem. Replication to the rescue. What's that? Replication is only for replicating data between two different systems? Who told you that? We've been able to replicate to the same system now for a few code updates back. These instructions below will also work just fine if you're setting up replication between two different systems. After replication is complete, you can easily break replication, change the new LUN into a primary LUN and then delete the source LUN. Bam. Step 1- setup a target system. In our case, the target system is ourself, but you still have to set it up like it's far away. Go to Configuration-->Services-->Remote Replication. Click the plus sign and setup the target, which is the ZFSSA you're on now. Step 2. Now you can go to the LUN you want to replicate. Take note which Pool and Project you're in. In my case, I have a LUN in Pool2 called LUNp2 that I wish to replicate to Pool1. Step 3. In my case, I made a Project called "Luns" and it has LUNp2 inside of it. I am going to replicate the Project, which will automatically replicate all of the LUNs and/or Filesystems inside of it. Now, you can also replicate from the Share level instead of the Project. That will only replicate the share, and not all the other shares of a project. If someone tells you that if you replicate a share, it always replicates all the other shares also in that Project, don't listen to them.Note below how I can choose not only the Target (which is myself), but I can also choose which Pool to replicate it to. So I choose Pool1. Step 4. I did not choose a schedule or pick the "Continuous" button, which means my replication will be manual only. I can now push the Manual Replicate button on my Actions list and you will see it start. You will see both a barber pole animation and also an update in the status bar on the top of the screen that a replication event has begun. This also goes into the event log. Step 5. The status bar will also log an event when it's done. Step 6. If you go back to Configuration-->Services-->Remote Replication, you will see your event. Step 7. Done. To see your new replica, go to the other Pool (Pool1 for me), and click the "Replica" area below the words "Filesystems | LUNs" Here, you will see any replicas that have come in from any of your sources. It's a simple matter from here to break the replication, which will change this to a "Local" LUN, and then delete the original LUN back in Pool2. Ok, that's all for now, but I promise to give out more tricks sometime in November !!! There's very exciting stuff coming down the pipe for the ZFSSA. Both new hardware and new software features that I'm just drooling over. That's all I can say, but contact your local sales SC to get a NDA roadmap talk if you want to hear more. Happy Halloween,Steve

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Who broke the build?

- by Martin Hinshelwood

I recently sent round a list of broken builds at SSW and asked for them to be fixed or deleted if they are not being used. My colleague Peter came back with a couple of questions which I love as it tells me that at least one person reads my email I think first we need to answer a couple of other questions related to builds in general. Why do we want the build to pass? Any developer can pick up a project and build it Standards can be enforced Constant quality is maintained Problems in code are identified early What could a failed build signify? Developers have not built and tested their code properly before checking in. Something added depends on a local resource that is not under version control or does not exist on the target computer. Developers are not writing tests to cover common problems. There are not enough tests to cover problems. Now we know why, lets answer Peters questions: Where is this list? (can we see it somehow) You can normally only see the builds listed for each project. But, you have a little application called “Build Notifications” on your computer. It is installed when you install Visual Studio 2010. Figure: Staring the build notification application on Windows 7. Once you have it open (it may disappear into your system tray) you should click “Options” and select all the projects you are involved in. This application only lists projects that have builds, so don’t worry if it is not listed. This just means you are about to setup a build, right? I just selected ALL projects that have builds. Figure: All builds are listed here In addition to seeing the list you will also get toast notification of build failure’s. How can we get more info on what broke the build? (who is interesting too, to point the finger but more important is what) The only thing worse than breaking the build, is continuing to develop on a broken build! Figure: I have highlighted the users who either are bad for braking the build, or very bad for not fixing it. To find out what is wrong with a build you need to open the build definition. You can open a web version by double clicking the build in the image above, or you can open it from “Team Explorer”. Just connect to your project and open out the “Builds” tree. Then Open the build by double clicking on it. Figure: Opening a build is easy, but double click it and then open a build run from the list. Figure: Good example, the build and tests have passed Figure: Bad example, there are 133 errors preventing POK from being built on the build server. For identifying failures see: Solution: Getting Silverlight to build on Team Build 2010 RC Solution: Testing Web Services with MSTest on Team Build Finding the problem on a partially succeeded build So, Peter asked about blame, let’s have a look and see: Figure: The build has been broken for so long I have no idea when it was broken, but everyone on this list is to blame (I am there too) The rest of the history is lost in the sands of time, there is no way to tell when the build was originally broken, or by whom, or even if it ever worked in the first place. Build should be protected by the team that uses them and the only way to do that is to have them own them. It is fine for me to go in and setup a build, but the ownership for a build should always reside with the person who broke it last. Conclusion This is an example of a pointless build. Lets be honest, if you have a system like TFS in place and builds are constantly left broken, or not added to projects then your developers don’t yet understand the value. I have found that adding a Gated Check-in helps instil that understanding of value. If you prevent them from checking in without passing that basic quality gate of “your code builds on another computer” then it makes them look more closely at why they can’t check-in. I have had builds fail because one developer had a “d” drive, but the build server did not. That is what they are there to catch. If you want to know what builds to create and why I wrote a post on “Do you know the minimum builds to create on any branch?” Technorati Tags: TFS2010,Gated Check-in,Builds,Build Failure,Broken Build

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Happy 3rd Birthday SilverlightCream!

- by Dave Campbell

Happy 3rd Birthday! Yesterday (May 16) was the 'Birthday' of SilverlightCream, which started just after MIX in 2007 with a post "Interesting Silverlight posts today: Silverlight Control & Silverlight Pad". Too many good posts flying around led me to want to archive them, particularly since I was being aggregated at a new site Silverlight.net, and I could give some of that 'reach' to the community. Saturday's post was number 862, and as of that post, there were 5697 blog posts archived in the database all tagged up and searchable at SilverlightCream.com using the search page. The search needs to be better, and that's another discussion, but it does work. The blog didn't begin life as the SilverlightCream blog, as is obvious from the name, but once I realized people were following it closely, I've tried to keep the signal-to-noise ratio very high. I even secured another blog for when I just want to rant about something to keep that stuff out of this one :) If you've been around since MIX07 days you've heard all this, but after talking to some people at MIX10 I realized not everyone knows all the ways the information is presented, so I figured doing a post like this once a year probably isn't a bad idea :) I scrounge through an ever-growing list of blogs (right now sitting at 505) looking for good stuff. I try to spin through the list every day, but with the list growing that large, it's getting tough. I usually use it as a background task while working or watching TV. If I just sit and go through the blogs it takes about an hour. The list is long enough now that from time to time, I'll only get partway through it and have 10 to 13 entries, so I'll just stop there and go on the next day... I don't like to have more than 15 in any single post. It's all pattern recognition as in "seen that", "seen that", "that's new", etc... so if you're a blogger, look at a heading below for some comments about blogging from my perspective. When I see something new, I make sure you're not pulling a 'Mike Taulty' on me and dumping 6 or 8 new posts in one day :), and I tag the ones I want to review. If there's not a lot going on, I may just push the posts as I come across them. Some days there may be 60 posts in that 'to review' list! Some are non-Silverlight, some are essentially duplicates of others, some are demos, ads, new releases of something, session materials, etc. I push lots of material into a database at WynApse.com, and the "Tagged Posts" menu on the left sidebar there takes you to a tag cloud of (at this very moment) "9224 articles tagged 13915 different ways using 459 unique tags". There are links in there on Gibson guitars, Jazz Guitar instructional stuff, Ford F-250 links, and tons of technical and non-technical stuff I've been aggregating for about 5 years now. So when I decide to blog (or shoutout) something, I first push it into the database at WynApse.com. Then I tag it all up and push it into the database at SilverlightCream.com. Then it gets pushed to @SilverlightNews. For a little over a year now, we're tracking unique IP hits on posts launched from either the blog post or from one of the SilverlightCream.com pages, and the posts with top hits from unique IP addresses in the last 7 days are displayed in a 'Skim' page at SilverlightCream... and that page needs work as well. The Skim page and tracking was the brainchild of my buddy Michael Washington. What I blog/shoutout After some time doing posts, I decided there were things that probably have no need to be searchable, but are good information, so I post those as 'Shoutouts'. Eventually I also decided the Shoutouts should get posted to @SilverlightNews, and that's now taking place. Notes to bloggers Remember I said spinning throught the Big List-o-BlogsTM is pattern recognition... that means I don't spend a lot of time on any individual blog deciding if it has new content. If you're familiar with the term 'Above the Fold', then you're probably ok. If I have to scroll the page to see if there's something new, or wade through some maze of menus, I'm probably going to miss new stuff. Likewise if you only show the latest on the front page and make it a puzzle to find the rest of them, or if you make the titles and initial graphics almost identical to the previous article, I'll miss it. Another thing is name/brand-recognition. Far be it for me (WynApse) to comment on someone blogging with a pseudonym, but if you want to get get some recognition, you are going to want your name to be available somewhere. I can think right off the top of my head of a couple good blogs that I have no idea of the individuals' real names. I can pull that off a bit because I've been around so long almost everyone knows who I am, but if you're new to the blog-o-sphere, being able to be name-recognized is as important as getting your brand out there. Kick my tires Finally, stuff happens... I may hit the wrong key and delete your blog, or a post might slip past me and I not realize it's new because of the naming, and never blog it. If you think I missed something, send me an email or use the submit page at SilverlightCream.com. Some bloggers have figured out that if they submit (one way or another) to me, their posts will go out next. I try to honor anyone that takes the time to submit with a quicker 'Cream posting. Thanks! Finally, thanks to everyone that contributes to the community as a whole... the blogs, the videos, and the presentations. A special thanks to everyone that reads SilverlightCream, or follows @WynApse or @SilverlightNews. Keep it all coming, and... Stay in the 'Light

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Stir Trek: Iron Man Edition Recap and Photos

- by Brian Jackett

If you’ve noticed my blogging activity has reduced in frequency and technical content lately it’s primarily due to all of the conferences I’ve been attending, speaking at, or planning in the past few months. This past Friday myself and six other dedicated individuals put on Stir Trek: Iron Man Edition as the culmination of a few months of hard work. For those unfamiliar, Stir Trek is a web developer conference that was founded last year as an event to showcase content from Microsoft’s MIX conference and end the day with a private showing of the then just-released Star Trek movie. This year’s conference expanded from 2 to 4 content tracks and upped the number of tickets from 350 to 600. Even more amazing was the fact that we had 592 people show up day of the event for the lowest drop-off percentage of any conference I’ve been to before. Nerd Dinner and Swag Bags The night before Stir Trek: Iron Man Edition we hosted a nerd dinner at the Polaris Shopping mall food court with about 30 in attendance. Nerd dinners are a great time to meet others passionate about technology and socialize before the whirlwind of the conference hits. After the nerd dinner 20+ volunteers headed to the conference location and helped us stuff swag bags. This in and of itself was a monumental task of putting together 600 swag bags with numerous leaflets, sponsor items, and t-shirts. A big thanks goes out to all who assisted us that night so that we could finish in just under 2 hours instead of taking all night. My sleep schedule also thanks you. Morning of Stir Trek After getting a decent amount of sleep I arrived at Marcus Crosswoods theater at 6am to begin setting up for the day. Myself and Jody Morgan were in charge of registration so we got tables set up, laid out swag bags, and organized our volunteer crew to assist with checking-in attendees. Despite having 600+ people registration went fairly smoothly and got the day off to a great start. I especially appreciated the 3+ cups of coffee from Crimson Cup, a local coffee shop. For any of you that know me you’ll know that I rarely drink coffee except a few times a year when I really need the energy, so that says a lot about how good their coffee is. Conference Starts Once registration was completed the day kicked off with Molly Holzschlag keynoting. Unfortunately Molly suffered from an ear infection and wasn’t able to fly so she had a virtual keynote and a session later in the day. I was working behind the scenes on various tasks so I was only able to drop in very briefly on the keynote and rest of the morning sessions. Throughout the day I tried to grab at least 1 or 2 pics of each presenter. See my album below for the full set of pics. For lunch we ordered around 150 pizzas from Mellow Mushroom, a local pizza place (notice the theme of supporting local businesses.) Early on we were concerned about Mellow Mushroom being able to supply that many pizzas and get them delivered (still hot) to the theater, but they did an excellent job day of the event. I wish I had gotten some pictures of the old school VW van they delivered the pizza in, but I was just a bit busy running around trying to get theaters ready for lunch. We had attendees from last year who specifically requested that we have Mellow Mushroom supply lunch this year and I’m glad everything worked out being able to use them again. During the afternoon I was able to attend a few sessions and hear some great content from various speakers. It was also nice to just sit down and get off my feet for a bit. After the last sessions the day concluded with a raffle. There were a few logistical and technical issues that hampered our ability to smoothly conduct the raffle. To those of you that agree the raffle wasn’t the smoothest experience I would like to say that the Stir Trek planning committee has already begun meeting to discuss ways of improving the conference for next year. We are also accepting feedback (both positive and negative) at the following link: click here. If you don’t wish to use the Joind In site you can also email me directly and I’ll be sure to pass along the feedback. Iron Man 2 Movie Last but not least, what Stir Trek event would be complete without the feature movie. This year’s movie was Iron Man 2. The theater had some really cool props and promotions (see pic below) for the movie. I really enjoyed Iron Man 2, but I would recommend brushing up on the Iron Man comics and Marvel’s plans for future movies to understand some of the plot elements that come up. Also make sure you stay through to the end of the movie credits to see a sneak peak of something special, that’s all I’ll say. Conclusion Again a big thanks goes out to all of the speakers, sponsors, attendees, movie theater staff, volunteers, and everyone else involved in making this event great. Also big thanks to my fellow Stir Trek planning committee members: Jeff Blankenburg, Matt Casto, Carey Payette, Jody Morgan, Rick Kierner, and Sarah Dutkiewitcz. I am grateful for everything I learned while helping plan this event and look forward to being involved again next year. For those interested we are currently targeting Thor as our movie theme for 2011 and then The Avengers for 2012. These are tentative based on release dates that could shift as we get closer, but for now look solid. Photos Pics on Facebook (includes tagging) Stir Trek: Iron Man Edition photos on Facebook Pics on Live site (higher res) View Full Album -Frog Out

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Personal search – the future of search

- by jamiet

[Four months ago I wrote a meandering blog post on another blogging site entitled Personal search – the future of search. The points I made therein are becoming more relevant to what I'm reading about and hoping to get involved in in the future so I'm re-posting here to a wider audience to hopefully get some more feedback and guage reaction to it. This has been prompted by the book Pull by David Siegel that is forming my current holiday reading (recommended to me by a commenter on my previous post Interesting things – Twitter annotations and your phone as a web server) and in particular by Siegel's notion of us all in the future having a personal online data vault.] My one-time colleague Paul Dawson recently wrote an article called The Future of Search and in it he proposed some interesting ideas. Some choice quotes: The growth of Chinese search giant Baidu is an indicator that fully localised and tailored content and offerings have great traction with local audiences This trend is already driving an increase in the use of specialist searches … Look at how Farecast is now integrated into Bing for example, or how Flightstats is now integrated into Google. Search does not necessarily have to begin with a keyword, but could start instead with a click or a touch. Take a look at Retrievr. Start drawing a picture in the box and see what happens. This is certainly search without the need for typing in keywords search technology has advanced greatly in recent years. The recent launch of Microsoft Live Labs’ Pivot has given us a taste of what we can expect to see in the future This really got me thinking about where search might go in the future and as my mind wandered I realised that as the amount of data that we collect about ourselves increases so too will the need and the desire to search it. The amount of electronic data that exists about each and every person is increasing and in the near future I fully expect that we are going to be able to store personal data such as: A history of our location (in fact Google Latitude already offers this facility) Recordings of all our phone conversations Health information history (weight, blood pressure etc…) Energy usage Spending history What films we watch, what radio stations we listen to Voting history Of course, most of this stuff is already stored somewhere but crucially we don’t have easy access to it. My utilities supplier knows how much electricity I’m using but if I want to know for myself I have to go and dig through my statements (assuming I have kept them). Similarly my doctor probably has ready access to all of my health records, my bank knows exactly what I have spent my money on, my cable supplier knows what I watch on TV and my mobile phone supplier probably knows exactly where I am and where I’ve been for the past few years. Strange then that none of this electronic information is available to me in a way that I can really make use of it; after all, its MY information. Its MY data. I created it. That is set to change. As technologies mature and customers become more technically cognizant they will demand more access to the data that companies hold about them. The companies themselves will realise the benefit that they derive from giving users what they want and will embrace ways of providing it. As a result the amount of data that we store about ourselves is going to increase exponentially and the desire to search and derive value from that data is going to grow with it; we are about to enter the era of the “personal datastore” and we will want, and need, to search through it in order to make sense of it all. Its interesting then that today when we think of search we think of search engines and yet in these personal datastores we’re referring to data that search engines can’t touch because WE own it and we (hopefully) choose to keep it private. Someone, I know not who, is going to lead in this space by making it easy for us to search our data and retrieve information that we have either forgotten or maybe didn’t even know in the first place. We will learn new things about ourselves and about our habits; we will share these findings with whomever we choose; we will compare what we discover with others; we will collaborate for mutual benefit and, most of all, we will educate ourselves as to how to live our lives better. Search will be the means to that end, it will enable us to make sense of the wealth of information that we will collect day in day out. The future of search is personal, why would we be interested in anything else? @Jamiet Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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SQL Server devs–what source control system do you use, if any? (answer and maybe win free stuff)

- by jamiet

Recently I noticed a tweet from notable SQL Server author and community dude-at-large Steve Jones in which he asked how many SQL Server developers were putting their SQL Server source code (i.e. DDL) under source control (I’m paraphrasing because I can’t remember the exact tweet and Twitter’s search functionality is useless). The question surprised me slightly as I thought a more pertinent question would be “how many SQL Server developers are not using source control?” because I have been doing just that for many years now and I simply assumed that use of source control is a given in this day and age. Then I started thinking about it. “Perhaps I’m wrong” I pondered, “perhaps the SQL Server folks that do use source control in their day-to-day jobs are in the minority”. So, dear reader, I’m interested to know a little bit more about your use of source control. Are you putting your SQL Server code into a source control system? If so, what source control server software (e.g. TFS, Git, SVN, Mercurial, SourceSafe, Perforce) are you using? What source control client software are you using (e.g. TFS Team Explorer, Tortoise, Red Gate SQL Source Control, Red Gate SQL Connect, Git Bash, etc…)? Why did you make those particular software choices? Any interesting anecdotes to share in regard to your use of source control and SQL Server? To encourage you to contribute I have five pairs of licenses for Red Gate SQL Source Control and Red Gate SQL Connect to give away to what I consider to be the five best replies (“best” is totally subjective of course but this is my blog so my decision is final ), if you want to be considered don’t forget to leave contact details; email address, Twitter handle or similar will do. To start you off and to perhaps get the brain cells whirring, here are my answers to the questions above: Are you putting your SQL Server code into a source control system? As I think I’ve already said…yes. Always. If so, what source control server software (e.g. TFS, Git, SVN, Mercurial, SourceSafe, Perforce) are you using? I move around a lot between many clients so it changes on a fairly regular basis; my current client uses Team Foundation Server (aka TFS) and as part of a separate project is trialing the use of Team Foundation Service. I have used SVN extensively in the past which I am a fan of (I generally prefer it to TFS) and am trying to get my head around Git by using it for ObjectStorageHelper. What source control client software are you using (e.g. TFS Team Explorer, Tortoise, Red Gate SQL Source Control, Red Gate SQL Connect, Git Bash, etc…)? On my current project, Team Explorer. In the past I have used Tortoise to connect to SVN. Why did you make those particular software choices? I generally use whatever the client uses and given that I work with SQL Server I find that the majority of my clients use TFS, I guess simply because they are Microsoft development shops. Any interesting anecdotes to share in regard to your use of source control and SQL Server? Not an anecdote as such but I am going to share some frustrations about TFS. In many ways TFS is a great product because it integrates many separate functions (source control, work item tracking, build agents) into one whole and I’m firmly of the opinion that that is a good thing if for no reason other than being able to associate your check-ins with a work-item. However, like many people there are aspects to TFS source control that annoy me day-in, day-out. Chief among them has to be the fact that it uses a file’s read-only property to determine if a file should be checked-out or not and, if it determines that it should, it will happily do that check-out on your behalf without you even asking it to. I didn’t realise how ridiculous this was until I first used SVN about three years ago – with SVN you make any changes you wish and then use your source control client to determine which files have changed and thus be checked-in; the notion of “check-out” doesn’t even exist. That sounds like a small thing but you don’t realise how liberating it is until you actually start working that way. Hoping to hear some more anecdotes and opinions in the comments. Remember….free software is up for grabs! @jamiet

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Design a T-shirt for .NET Reflector Pro

- by Laila

Win a .NET Reflector Pro license, a box of Red Gate goodies, and a t-shirt printed with your design! Red Gate likes t-shirts. Each of our teams has one. In fact, each individual person has one, numbered according to when they joined the company: Red Gate's 1st, 2nd, and so on right up to Red Gate's 170th, with the slogan "More than just a number". Those t-shirts are important, chiefly because they remind the people wearing them that they are important. But that isn't enough. What really makes us great are the people who choose to use our tools. So we'd like to extend our tradition of t-shirts to include you and put the design of our next shirt entirely in your hands. We'd like you to come up with a witty slogan or create an inventive or simply beautiful t-shirt design for .NET Reflector Pro, our add-in for Visual Studio, which allows you to step into decompiled assemblies whilst debugging in Visual Studio. When you're done, post your masterpiece to Twitter with the hash tag #reflectortees, and @redgate will take a look! We'll pick the best design, and the winner will get a licensed copy of .NET Reflector Pro and a box of Red Gate goodies - not to mention a copy of their t-shirt. The winning design will go into production and be worn and given out at tradeshows, conferences, and user group events across the world, proudly bearing the name of their designer. We'll also pick three runners-up who will receive licenses for .NET Reflector Pro. Red Gate goodie box Interested? If you're up for the challenge, then we've got some resources to get you started. Inside the .zip file you'll find high-quality versions of the following: T-shirt templates: don't forget to design the front and the back! Different versions of the .NET Reflector Pro logo and Red Gate logo. Colour sheets to give you an easy reference to the Red Gate colours, including hex and RGB values. You can create and send us as many designs as you like, and each of them will be considered for the prize. To submit your designs, simply tweet including the competition hash tag, #reflectortees, and a link to somewhere we can see your design: either an image hosting site such as Twitpic, Flickr or Picasa, or a personal blog. You will need to create a Twitter account (which is free), if you don't already have one. You only have three limits: The background colour of the t-shirt should be one of our brand colours (red, light/dark grey or black), though you're welcome to use other colours in the rest of the design. You need to make use of either the .NET Reflector Pro logo OR the Red Gate logo (please keep them as they are) If you include any text or slogan, stick with just one or two colors for it. Apart from that, go wild. Go and do whatever it is you do when you get creative: whether you walk barefoot on the grass with a pencil and paper, sit cross-legged on a pile of cushions with a laptop, or simply close your eyes and float through a mist of ideas, now is your chance. Make sure you enjoy it. We're looking forward to seeing your creations. Terms and conditions 1. The closing date for entries is June 11th, 2010 (4 p.m. UK time). Red Gate Software Ltd reserves the right to extend the competition deadline at its discretion. If there is a revision, the revised date will be published on this blog and the date for announcing the results will be postponed accordingly. 2. The winning designer will be notified on June 14th, 2010 through Twitter. The winner must claim his/her prize by sending us a high-resolution image of their design via email (i.e. Illustrator EPS files or appropriate format, ideally at 300dpi). If the winner does not come forward within 3 days of the announcement, they will forfeit their prize and another winner will be selected from the runners-up. The names of the winner and runners-up will be posted on this blog by June 18th. 3. Entry is completed on the designer posting a link to their entry in a tweet with the correct hash tag, #reflectortees. 4. Red Gate Software needs to hold the rights to using the winning design in order to put the t-shirt into production. We will make sure that this is fine with the winner before we do so, but if you do not want us holding the rights to your design, please do not submit your designs. We reserve the right to slightly alter or adjust any artwork we decide to use (mainly to make it easier to print), but we will make sure we contact the winner for approval first. The winner will also need to allow us the use of his/her name for purposes of promoting your design. 5. Entries must be entirely your own original work and must not breach any copyright or third party rights. Red Gate Software Ltd will not be made partially or fully liable for any non-original work submitted by you. 6. This competition is free: you do not need to buy anything or be an existing customer to enter. 7. This competition is not open to employees of Red Gate Software Ltd, their families, or any other company directly connected with the administration of this promotion.

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How do you use blog content?

- by fatherjack

Do you write a blog, have you ever thought about it? I think people fall into one of a few categories when it comes to blogs, especially blogs with technical content. Writing articles furiously - daily, twice daily and reading dozens of others. Writing the odd piece of content and read plenty of others' output. Started a blog once and its fizzled out but reading lots. Thought about starting a blog someday but never got around to it, hopping into the occasional blog when a link or a Tweet takes them there. Never thought about writing one but often catching content from them when Google (or other preferred search engine) finds content related to their search. Now I am not saying that either of these is right or wrong, nor am I saying that anyone should feel any compulsion to be in any particular category. What I would say is that you as a blog reader have the power to move blog writers from one category to another. How, you might ask? How do I have any power over a blog writer? It is very simple - feedback. If you give feedback then the blog writer knows that they are reaching an audience, if there is no response then they we are simply writing down our thoughts for what could amount to nothing more than a feeble amount of exercise and a few more key stokes towards the onset of RSI. Most blogs have a mechanism to alert the writer when there are comments, and personally speaking, if an email is received saying there has been a response to a blog article then there is a rush of enthusiasm, a moment of excitement that someone is actually reading and considering the text that was submitted and made available for the whole world to read. I am relatively new to this blog game and could be in some extended honeymoon period as I have also recently been incorporated into the Simple Talk 'stable'. I can understand that once you get to the "Dizzy Heights of Ozar" (www.brentozar.com) then getting comments and feedback might not be such a pleasure and may even be rather more of a chore but that, I guess, is the price of fame. For us mere mortals starting out blogging, getting feedback (or even at the moment for me, simply the hope of getting feedback) is what keeps it going. The hope that you will pick a topic that hasn't been done recently by Brad McGehee, Grant Fritchey, Paul Randall, Thomas LaRock or any one of the dozen of rock star bloggers listed here or others from SQLServerPedia and so on, and then do it well enough to be found, reviewed, or <shudder> (re)tweeted to bring more visitors is what we are striving for, along with the fact that the content we might produce is something that will be of benefit to others. There is only so much point to typing content that no-one is reading and putting it on a blog. You may as well just write it in a diary. A technical blog is not like, say, a blog covering photography techniques where the way to frame and take a picture stands true whether it was written last week, last year or last century - technical content goes sour, quite quickly. There isn't much call for articles about yesterdays technology unless its something that still applies to current versions too, so some content written no more than 2 years ago isn't worth having now. The combination of a piece of content that you know is going to not last long and the fact that no-one reads it is a strong force against writing anything else. Getting feedback counters that despair and gives a value to writing something new. I would say that any feedback is good but there are obviously comments that are just so negative or otherwise badly phrased that they would hasten the demise of a blog but, in general most feedback will encourage a writer. It may not be a comment that supports or agrees with the main theme of a post but if it generates discussion or opens up a previously unexplored viewpoint it is contributing to the blog and is therefore encouraging to the writer. Even if you only say "thank you" before you leave a blog, having taken a section of script to use for yourself or having been given a few links to some content that has widened your knowledge it will be so welcome to the blog owner. Isn't it also the decent thing to do, acknowledging that you have benefited from another's efforts?

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Oracle ATG Web Commerce 10 Implementation Developer Boot Camp - Reading (UK) - October 1-12, 2012

- by Richard Lefebvre

REGISTER NOW: Oracle ATG Web Commerce 10 Implementation Developer Boot Camp Reading, UK, October 1-12, 2012! OPN invites you to join us for a 10-day implementation bootcamp on Oracle ATG Web Commerce in Reading, UK from October 1-12, 2012.This 10-day boot camp is designed to provide partners with hands-on experience and technical training to successfully build and deploy Oracle ATG Web Commerce 10 Applications. This particular boot camp is focused on helping partners develop the essential skills needed to implement every aspect of an ATG Commerce Application from scratch, (not CRS-based), with a specific goal of enabling experienced Java/J2EE developers with a path towards becoming functional, effective, and contributing members of an ATG implementation team. Built for both new and experienced ATG developers alike, the collaborative nature of this program and its exercises, have proven to be highly effective and extremely valuable in learning the best practices for implementing ATG solutions. Though not required, this bootcamp provides a structured path to earning a Certified Oracle ATG Web Commerce 10 Specialization! What Is Covered: This boot camp is for Application Developers and Software Architects wanting to gain valuable insight into ATG application development best practices, as well as relevant and applicable implementation experience on projects modeled after four of the most common types of applications built on the ATG platform. The following learning objectives are all critical, and are of equal priority in enabling this role to succeed. This learning boot camp will help with: Building a basic functional transaction-ready ATG Web Commerce 10 Application. Utilizing ATG’s platform features such as scenarios, slots, targeters, user profiles and segments, to create a personalized user experience. Building Nucleus components to support and/or extend application functionality. Understanding the intricacies of ATG order checkout and fulfillment. Specifying, designing and implementing new commerce features in ATG 10. Building a functional commerce application modeled after four of the most common types of applications built on the ATG platform, within an agile-based project team environment and under simulated real-world project conditions. Duration: The Oracle ATG Web Commerce 10 Implementation Developer Boot Camp is an instructor-led workshop spanning 10 days. Audience: Application Developers Software Architects Prerequisite Training and Environment Requirements: Programming and Markup Experience with Java J2EE, JavaScript, XML, HTML and CSS Completion of Oracle ATG Web Commerce 10 Implementation Specialist Development Guided Learning Path modules Participants will be required to bring their own laptop that meets the minimum specifications: 64-bit PC and OS (e.g. Windows 7 64-bit) 4GB RAM or more 40GB Hard Disk Space Laptops will require access to the Internet through Remote Desktop via Windows. Agenda Topics: Week 1 – Day 1 through 5 Build a Basic Commerce Application In week one of the boot camp training, we will apply knowledge learned from the ATG Web Commerce 10 Implementation Developer Guided Learning Path modules, towards building a basic transaction-ready commerce application. There will be little to no lectures delivered in this boot camp, as developers will be fully engaged in ATG Application Development activities and best practices. Developers will work independently on the following lab assignments from day's 1 through 5: Lab Assignments 1 Environment Setup 2 Build a dynamic Home Page 3 Site Authentication 4 Build Customer Registration 5 Display Top Level Categories 6 Display Product Sub-Categories 7 Display Product List Page 8 Display Product Detail Page 9 ATG Inventory 10 Build “Add to Cart” Functionality 11 Build Shopping Cart 12 Build Checkout Page 13 Build Checkout Review Page 14 Create an Order and Build Order Confirmation Page 15 Implement Slots and Targeters for Personalization 16 Implement Pricing and Promotions 17 Order Fulfillment Back to top Week 2 – Day 6 through 10 Team-based Case Project In the second week of the boot camp training, participants will be asked to join a project team that will select a case project for the team to implement. Teams will be able to choose from four of the most common application types developed and deployed on the ATG platform. They are as follows: Hard goods with physical fulfillment, Soft goods with electronic fulfillment, a Service or subscription case example, a Course/Event registration case example. Team projects will have approximately 160 hours of use cases/stories for each team to build (40 hours per developer). Each day's Use Cases/Stories will build upon the prior day's work, and therefore must be fully completed at the end of each day. Please note that this boot camp intends to simulate real-world project conditions, and as such will likely require the need for project teams to possibly work beyond normal business hours. To promote further collaboration and group learning, each team will be asked to present their work and share the methodologies and solutions that they've applied to their cases at the end of each day. Location: Oracle Reading CVC TPC510 Room: Wraysbury Reading, UK 9:00 AM – 5:00 PM Registration Fee (10 Days): US $3,375 Please click on the following link to REGISTER or visit the Oracle ATG Web Commerce 10 Implementation Developer Boot Camp page for more information. Questions: Patrick Ty Partner Enablement, Oracle Commerce Phone: 310.343.7687 Mobile: 310.633.1013 Email: [email protected]

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Resetting Your Oracle User Password with SQL Developer

- by thatjeffsmith

There’s nothing more annoying than having to email, call, or log a support ticket to have one of your accounts reset. This is no less annoying in the Oracle database. Those pesky security folks have determined that your password should only be valid for X days, and your time is up. Time to reset the password! Except…you can’t log into the database to reset your password. What now? Wait a second, look at this nifty thing I see in SQL Developer: Right click on my connection, reset password not available! Why not? The JDBC Driver Doesn’t Support This Operation We can’t make this call over the Oracle JDBC layer, because it hasn’t been implemented. However our primary interface, OCI, does indeed support this. In order to use the Oracle Call Interface (OCI), you need to have an Oracle Client on your machine. The good news is that this is fairly easy to get going. The Instant Client will do. You have two options, the full or ‘Lite’ Instant Clients. If you want SQL*Plus and the other client tools, go for the full. If you just want the basic drivers, go for the Lite. Either of these is fine, but mind the bit level and version of Oracle! Make sure you get a 32 bit Instant Client if you run 32 bit SQL Developer or 64 bit if you run 64 Here’s the download link What, you didn’t believe me? Mind the version of Oracle too! You want to be at the same level or higher of the database you’re working with. You can use a 11.2.0.3 client with 11.2.0.1 database but not a 10gR2 client with 11gR2 database. Clear as mud? Download and Extract Put it where you want – Program Files is as good as place as any if you have the rights. When you’re done, copy that directory path you extracted the archive to, because we’re going to add it to your Windows PATH environment variable. The easiest way to find this in Windows 7 is to open the Start dialog and type ‘path’. In Windows 8 you’ll cast your spell and wave at your screen until something happens. I recommend you put it up front so we find our DLLs first. Now with that set, let’s start up SQL Developer. Check the Connection Context menu again Bingo! What happened there? SQL Developer looks to see if it can find the OCI resources. Guess where it looks? That’s right, the PATH. If it finds what it’s looking for, and confirms the bit level is right, it will activate the Reset Password option. We have a Preference to ‘force’ an OCI/THICK connection that gives you a few other edge case features, but you do not need to enable this to activate the Reset Password. Not necessary, but won’t hurt anything either. There are a few actual benefits to using OCI powered connections, but that’s beyond the scope of today’s blog post…to be continued. Ok, so we’re ready to go. Now, where was I again? Oh yeah, my password has expired… Right click on your connection and now choose ‘Reset Password’ You’ll need to know your existing password and select a new one that meets your databases’s security standards. I Need Another Option, This Ain’t Working! If you have another account in the database, you can use the DBA Panel to reset a user’s password, or of course you can spark up a SQL*Plus session and issue the ALTER USER JEFF IDENTIFIED BY _________; command – but you knew this already, yes? I need more help ‘installing’ the Instant Client, help! There are lots and lots of resources out there on this subject. But I also know from personal experience that many of you have problems getting this to ‘work.’ The key things to remember is to download the right bit level AND make sure the client install directory is in your path. I know many folks that will just ‘install’ the Instant Client directly to one of their ‘bin’ type directories. You can do that if you want, but I prefer the cleaner method. Of course if you lack admin privs to change the PATH variable, that might be your only option. Or you could do what the original ORA- message indicated and ‘contact your DBA.’

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Silverlight Cream for January 11, 2011 -- #1024

- by Dave Campbell

1,000 blogposts is quite a few, but to die-hard geeks, 1000 isn't the number... 1K is the number, and today is my 1K blogpost! I've been working up to this for at least 11 months. Way back at MIX10, I approached some vendors about an idea I had. A month ago I contacted them and others, and everyone I contacted was very generous and supportive of my idea. My idea was not to run a contest, but blog as normal, and whoever ended up on my 1K post would get some swag... and I set a cut-off at 13 posts. So... blogging normally, I had some submittals, and then ran my normal process to pick up the next posts until I hit a total of 13. To provide a distribution channel for the swag, everyone on the list, please send me your snail mail (T-shirts) and email (licenses) addresses as soon as possible. I'd like to thank the following generous sponsors for their contributions to my fun (in alphabetic order): and Rachel Hawley for contributing 4 Silverlight control sets First Floor Software and Koen Zwikstra for contributing 13 licenses for Silverlight Spy and Sara Faatz/Jason Beres for contributing 13 licenses for Silverlight Data Visualization controls and Svetla Stoycheva for contributing T-Shirts for everyone on the post and Ina Tontcheva for contributing 13 licenses for RadControls for Silverlight + RadControls for Windows Phone and Charlene Kozlan for contributing 1 combopack standard, 2 DataGrid for Silverlight, and 2 Listbox for Silverlight Standard And now finally...in this Issue: Nigel Sampson, Jeremy Likness, Dan Wahlin, Kunal Chowdhurry, Alex Knight, Wei-Meng Lee, Michael Crump, Jesse Liberty, Peter Kuhn, Michael Washington, Tau Sick, Max Paulousky, Damian Schenkelman Above the Fold: Silverlight: "Demystifying Silverlight Dependency Properties" Dan Wahlin WP7: "Using Windows Phone Gestures as Triggers" Nigel Sampson Expression Blend: "PathListBox: making data look cool" Alex Knight From SilverlightCream.com: Using Windows Phone Gestures as Triggers Nigel Sampson blogged about WP7 Gestures, the Toolkit, and using Gestures as Triggers, and actually makes it looks simple :) Jounce Part 9: Static and Dynamic Module Management Jeremy Likness has episode 9 of his explanation of his MVVM framework, Jounce, up... and a big discussion of Modules and Module Management from a Jounce perspective. Demystifying Silverlight Dependency Properties Dan Wahlin takes a page from one of his teaching opportunities, and shares his knowledge of Dependency Properties with us... beginning with what they are, defining them in code, and demonstrating their use. Customizing Silverlight ChildWindow Style using Blend Kunal Chowdhurry has a great post up about getting your Child Windows to match the look & feel of the rest of youra app... plus a bunch of Blend goodness thrown in. PathListBox: making data look cool File this post by Alex Knight in the 'holy crap' file along with the others in this series! ... just check out that cool Ticker Style Path ListBox at the top of the blog... too cool! Web Access in Windows Phone 7 Apps Wei-Meng Lee has the 3rd part of his series on WP7 development up and in this one is discussing Web Access... I mean *discussing* it... tons of detail, code, and explanation... great post. Prevent your Silverlight XAP file from caching in your browser. Michael Crump helps relieve stress on Silverlight developers everywhere by exploring how to avoid caching of your XAP in the browser... (WPFS) MVVM Light Toolkit: Soup To Nuts Part I Jesse Liberty continues his Windows Phone from Scratch series with a new segment exploring Laurent Bugnion's MVVMLight Toolkit beginning with acquiring and installing the toolkit, then proceeds to discuss linking the View and ViewModel, the ViewModel Locator, and page navigation. Silverlight: Making a DateTimePicker Peter Kuhn attacks a problem that crops up on the forums a lot -- a DateTimePicker control for Silverlight... following the "It's so simple to build one yourself" advice, he did so, and provides the code for all of us! Windows Phone 7 Animated Button Press Michael Washington took exception to button presses that gave no visual feedback and produced a behavior that does just that. Using TweetSharp in a Windows Phone 7 app Tau Sick demonstrates using TweetSharp to put a twitter feed into a WP7 app, as he did in "Hangover Helper"... all the instructions from getting Tweeetshaprt to the code necessary. Bindable Application Bar Extensions for Windows Phone 7 Max Paulousky has a post discussing some real extensions to the ApplicationBar for WP7.. he begins with a bindable application bar by Nicolas Humann that I've missed, probably because his blog is in French... and extends it to allow using DelegateCommand. How to: Load Prism modules packaged in a separate XAP file in an OOB application Damian Schenkelman posts about Prism, AppModules in separate XAPs and running OOB... if you've tried this, you know it's a hassle.. Damian has the solution. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight Silverlight 3 Silverlight 4 Windows Phone MIX10

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Answers to “What source control system do you use?” (and some winners)

- by jamiet

About a month ago I posed a question here on my blog SQL Server devs–what source control system do you use, if any? (answer and maybe win free stuff) in which I asked SQL Server developers to answer the following questions: Are you putting your SQL Server code into a source control system? If so, what source control server software (e.g. TFS, Git, SVN, Mercurial, SourceSafe, Perforce) are you using? What source control client software are you using (e.g. TFS Team Explorer, Tortoise, Red Gate SQL Source Control, Red Gate SQL Connect, Git Bash, etc…)? Why did you make those particular software choices? Any interesting anecdotes to share in regard to your use of source control and SQL Server? I had some really great responses (I highly recommend going and reading them). I promised that the five best, most thought-provoking, responses (as determined by me) would win one of five pairs of licenses for Red Gate SQL Source Control and Red Gate SQL Connect; here are the five that I chose (note that if you responded but did not leave a means of getting in touch then you weren’t considered for one of the prizes – sorry): In general, I don't think the management overhead and licensing cost associated with TFS is worthwhile if all you're doing is using source control. To get value from TFS, at a minimum you need to be using team build, and possibly other stuff as well, such as the sharepoint integration. If that's all you need, then svn with Tortoise would be my first choice. If you want to add build automation later, you can do this with cruisecontrol (is it still called that?), JetBrains, etc. For a long time I thought that Redgate's claims about "bridging the SSMS-VS divide" were a load of hot air, since in my experience anyone who knew what they were doing was using Visual Studio, in particular SSDT and its predecessors. However, on a recent client I was putting in source control for the first time, and I discovered that the "divide" really does exist. That client has ended up using svn with Redgate SQL Source Control, with no build automation, but with scope to add it in the future. Gavin Campbell I think putting the DB under source control is a great idea. I have issues with the earlier versions of SQL Source Control in that it provides little help in versioning the DB. I think the latest version merges SQL Compare and SQL Source Control together. Which is how it should have been all along. Sure I have the DB scripts in SVN, but I can't automate DB builds and changes without more tools. Frankly I'm surprised databases don't have some sort of versioning built into them. Nick Portelli Source control has been immensely useful and saved me from a lot of rework on more than one occasion. I have learned that you have to be extremely careful checking in data. Our system is internal only so during the system production run once a week, if there is a problem that I can fix easily(for example, a control table points to a file in the wrong environment), I'll do it directly in production so the run can continue as soon as possible since we have a specified time window. We do full test runs to minimize this but it has come up once or twice. We use Red-Gate source control to "push" from the test environment to the production environment. There have been a couple of occasions where the test environment with the wrong setting was pushed back over the production environment because the change was made only in production. Gotta keep an eye on that. Alan Dykes Goodness is it manual. And can be extremely painful at times. Not only are we running thin, we are constrained on the tools we can get ($$ must mean free). Certainly no excuse, and a great opportunity to improve my skills by learning new things. But... Getting buy in a on a proven process or methodology is hard, takes time, and diverts us from development. If SQL Source Control is easy to use and proven oh boy could you get some serious fans around here! Seriously though, as the "accidental dba" of this shop any new ideas / easy to implement tools can make a world of difference in productivity and most importantly accuracy. Manual = bad. :) John Hennesey (who left his email address) The one thing I would love to know more about is the unique challenges of working with databases as source code - you can store scripts, but are they written as deployment scripts with all the logic about how to apply them to an existing DB? Where is that baseline DB? Where's the data? How does a team share the data and the code? It's a real challenge. Merrill Aldrich Congratulations to the five of you. Red Gate will be in touch with you soon about your free licenses. Thank you to all those that responded. And again, go and check out all the responses – those above are only small proportion from what is a very interesting comment thread. @Jamiet

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Go From Social Glum to Guru at the Social Media Rally Station @ OOW

- by Kristin Rose

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} @OPN Partners,We have some #exciting news for you! Just when you thought Oracle OpenWorld #OOW couldn’t get any better; OPN wants to announce a little something called the Social Media Rally Station™. #OMG!Enough with the social talk, hash tags and @’s, since there will be plenty of that at Oracle OpenWorld! This awesome station full of experts is the opportunity you've been looking for to optimize your online presence. You’ll start by receiving an overall evaluation of where you stand online, and get customized, face-to-face, expert advice on how to better engage with your customers and find new prospects online! Here’s what will happen at the Social Media Rally Stations: Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Partners will check in with a Rally Coordinator who will assess your needs and move you to the appropriate station. You will take part in a Professional Photo Station where you’ll get a head shot to use on social profiles, your own website, or for articles and posts about your company. Finally, the One-2-One Station Consultants will walk you through how you’re using social media today and next steps including, Google Alerts, Google Analytics, Search Engine Optimization, LinkedIn, Twitter, Facebook, Google+ and more. Finally, this is a custom engagement so you can decide how you want to focus the time. Go from Social Media glum to guru in under 25 minutes! Oh and a few other things to remember… Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} These Social Media Rally Stations will be taking place on: Sunday, 9/30 from 3-5 p.m.PT at the Esplanade level, Moscone South and Monday, 10/1 from 10 a.m. – 6 p.m. PT at the OPN Lounge in Moscone South, Exhibit Hall Level Please wear professional attire from the waist up for your head-shot Bring any login info for your social platforms Come prepared with questions for our One-2-One Consultants! If you have any questions before the hitting the ground running at the Social Media Station™ sponsored by Oracle and provided by Channel Maven Consulting, or if you’d like to schedule some time while you’re at Oracle OpenWorld, send an email to [email protected]. Oh and don’t forget to RT this post on Twitter and ‘like’ us on Facebook to spread the word! #Thanks!See you around the social-sphere,#OPN

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Oracle Social Network Developer Challenge Winners

- by kellsey.ruppel

Originally posted by Jake Kuramoto on The Apps Lab blog. Now that OpenWorld 2012 has wrapped, I have time to tell you all about what happened. Maybe you recall that Noel (@noelportugal) and I were running a modified hackathon during the show, the Oracle Social Network Developer Challenge. Without further ado, congratulations to Dimitri Gielis (@dgielis) and Martin Giffy D’Souza (@martindsouza) on their winning entry, an integration between Oracle APEX and Oracle Social Network that integrates feedback and bug submission with Oracle Social Network Conversations, allowing developers, end-users and project leaders to view and discuss the feedback on their APEX applications from within Oracle Social Network. Update: Bob Rhubart of OTN (@brhubart) interviewed Dimitri and Martin right after their big win. Money quote from Dimitri when asked what he’d buy with the $500 in Amazon gift cards, “Oracle Social Network.” Nice one. In their own words: In the developers perspective it’s important to get feedback soon, so after a first iteration and end-users start to test, they can give feedback of the application. Previously it stopped there, and it was up to the developer to communicate further with email, phone etc. With OSN every feedback and communication gets logged and other people can see the discussion immediately as well. For the end users perspective he can now communicate in a more efficient way to not only the developers, but also between themselves. Maybe many end-users (in different locations) would like to change some behaviour, by using OSN they can see the entry somebody put in with a screenshot and they can just start to chat about it. Some key technical end users can have lighten the tasks of the development team by looking at the feedback first and start to communicate with their peers. For the project manager he has now the ability to really see what communication has taken place in certain areas and can make decisions on that. Later, if things come up again, he can always go back in OSN and see what was said at that moment in time. Integrating OSN in the APEX applications enhances the user experience, makes the lives of the developers easier and gives a better overview to project managers. Incidentally, you may already know Dimitri and Martin, since both are Oracle Ace Directors. I ran into Martin at the Ace Director briefings Friday before the conference started, and at that point, he wasn’t sure he’d have time to enter the Challenge. After some coaxing, he and Dimitri agreed to give it a go and banged out their entry on Tuesday night, or more accurately, very early Wednesday morning, the day of the Challenge judging. I think they said it took them about four hours of hardcore coding to get it done, very much like a traditional hackathon, which is essentially a code sprint from idea to finished product. Here are some screenshots of the workflow they built. #gallery-1 { margin: auto; } #gallery-1 .gallery-item { float: left; margin-top: 10px; text-align: center; width: 33%; } #gallery-1 img { border: 2px solid #cfcfcf; } #gallery-1 .gallery-caption { margin-left: 0; } I love this idea, i.e. closing the loop between web developers and users, a very common pain point, and so did our judges. Speaking of, special thanks to our panel of three judges: Reggie Bradford (@reggiebradford), serial entrepreneur, founder of Vitrue and SVP of Cloud Product Development at Oracle Robert Hipps (@roberthipps), VP of Development for Oracle Social Network and my former boss Roland Smart (@rsmartx), VP of Social Marketing and the brains behind the Oracle Social Developer Community Finally, thanks to everyone who made this possible, including: The three other teams from HarQen (@harqen), TEAM Informatics (@teaminformatics) and Fishbowl Solutions (@fishbowle20) featuring Friend of the ‘Lab John Sim (@jrsim_uix), who finished and presented entries. I’ll be posting the details of their work this week. The one guy who finished an entry, but couldn’t make the judging, Bex Huff (@bex). Bex rallied from a hospitalization due to an allergic reaction during the show; he’s fine, don’t worry. I’ll post details of his work next week, too. The 40-plus people who registered to compete in the Challenge. Noel for all his hard work, sample code, and flying monkey target, more on that to come. The Oracle Social Network development team for supporting this event. Everyone in legal and the beta program office for their help. And finally, the Oracle Technology Network (@oracletechnet) for hosting the event and providing countless hours of operational and moral support. Sorry if I’ve missed some people, since this was a huge team effort. This event was a big success, and we plan to do similar events in the future. Stay tuned to this channel for more.

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Making your WCF Web Apis to speak in multiple languages

- by cibrax

One of the key aspects of how the web works today is content negotiation. The idea of content negotiation is based on the fact that a single resource can have multiple representations, so user agents (or clients) and servers can work together to chose one of them. The http specification defines several “Accept” headers that a client can use to negotiate content with a server, and among all those, there is one for restricting the set of natural languages that are preferred as a response to a request, “Accept-Language”. For example, a client can specify “es” in this header for specifying that he prefers to receive the content in spanish or “en” in english. However, there are certain scenarios where the “Accept-Language” header is just not enough, and you might want to have a way to pass the “accepted” language as part of the resource url as an extension. For example, http://localhost/ProductCatalog/Products/1.es” returns all the descriptions for the product with id “1” in spanish. This is useful for scenarios in which you want to embed the link somewhere, such a document, an email or a page. Supporting both scenarios, the header and the url extension, is really simple in the new WCF programming model. You only need to provide a processor implementation for any of them. Let’s say I have a resource implementation as part of a product catalog I want to expose with the WCF web apis. [ServiceContract][Export]public class ProductResource{ IProductRepository repository; [ImportingConstructor] public ProductResource(IProductRepository repository) { this.repository = repository; } [WebGet(UriTemplate = "{id}")] public Product Get(string id, HttpResponseMessage response) { var product = repository.GetById(int.Parse(id)); if (product == null) { response.StatusCode = HttpStatusCode.NotFound; response.Content = new StringContent(Messages.OrderNotFound); } return product; }} The Get method implementation in this resource assumes the desired culture will be attached to the current thread (Thread.CurrentThread.Culture). Another option is to pass the desired culture as an additional argument in the method, so my processor implementation will handle both options. This method is also using an auto-generated class for handling string resources, Messages, which is available in the different cultures that the service implementation supports. For example, Messages.resx contains “OrderNotFound”: “Order Not Found” Messages.es.resx contains “OrderNotFound”: “No se encontro orden” The processor implementation bellow tackles the first scenario, in which the desired language is passed as part of the “Accept-Language” header. public class CultureProcessor : Processor<HttpRequestMessage, CultureInfo>{ string defaultLanguage = null; public CultureProcessor(string defaultLanguage = "en") { this.defaultLanguage = defaultLanguage; this.InArguments[0].Name = HttpPipelineFormatter.ArgumentHttpRequestMessage; this.OutArguments[0].Name = "culture"; } public override ProcessorResult<CultureInfo> OnExecute(HttpRequestMessage request) { CultureInfo culture = null; if (request.Headers.AcceptLanguage.Count > 0) { var language = request.Headers.AcceptLanguage.First().Value; culture = new CultureInfo(language); } else { culture = new CultureInfo(defaultLanguage); } Thread.CurrentThread.CurrentCulture = culture; Messages.Culture = culture; return new ProcessorResult<CultureInfo> { Output = culture }; }} As you can see, the processor initializes a new CultureInfo instance with the value provided in the “Accept-Language” header, and set that instance to the current thread and the auto-generated resource class with all the messages. In addition, the CultureInfo instance is returned as an output argument called “culture”, making possible to receive that argument in any method implementation The following code shows the implementation of the processor for handling languages as url extensions. public class CultureExtensionProcessor : Processor<HttpRequestMessage, Uri>{ public CultureExtensionProcessor() { this.OutArguments[0].Name = HttpPipelineFormatter.ArgumentUri; } public override ProcessorResult<Uri> OnExecute(HttpRequestMessage httpRequestMessage) { var requestUri = httpRequestMessage.RequestUri.OriginalString; var extensionPosition = requestUri.LastIndexOf("."); if (extensionPosition > -1) { var extension = requestUri.Substring(extensionPosition + 1); var query = httpRequestMessage.RequestUri.Query; requestUri = string.Format("{0}?{1}", requestUri.Substring(0, extensionPosition), query); ; var uri = new Uri(requestUri); httpRequestMessage.Headers.AcceptLanguage.Clear(); httpRequestMessage.Headers.AcceptLanguage.Add(new StringWithQualityHeaderValue(extension)); var result = new ProcessorResult<Uri>(); result.Output = uri; return result; } return new ProcessorResult<Uri>(); }} The last step is to inject both processors as part of the service configuration as it is shown bellow, public void RegisterRequestProcessorsForOperation(HttpOperationDescription operation, IList<Processor> processors, MediaTypeProcessorMode mode){ processors.Insert(0, new CultureExtensionProcessor()); processors.Add(new CultureProcessor());} Once you configured the two processors in the pipeline, your service will start speaking different languages :). Note: Url extensions don’t seem to be working in the current bits when you are using Url extensions in a base address. As far as I could see, ASP.NET intercepts the request first and tries to route the request to a registered ASP.NET Http Handler with that extension. For example, “http://localhost/ProductCatalog/products.es” does not work, but “http://localhost/ProductCatalog/products/1.es” does.

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Searching for the Perfect Developer’s Laptop.

- by mbcrump

I have been in the market for a new computer for several months. I set out with a budget of around $1200. I knew up front that the machine would be used for developing applications and maybe some light gaming. I kept switching between buying a laptop or a desktop but the laptop won because: With a Laptop, I can carry it everywhere and with a desktop I can’t. I searched for about 2 weeks and narrowed it down to a list of must-have’s : i7 Processor (I wasn’t going to settle for an i5 or AMD. I wanted a true Quad-core machine, not 2 dual-core fused together). 15.6” monitor SSD 128GB or Larger. – It’s almost 2011 and I don’t want an old standard HDD in this machine. 8GB of DDR3 Ram. – The more the better, right? 1GB Video Card (Prefer NVidia) – I might want to play games with this. HDMI Port – Almost a standard on new Machines. This would be used when I am on the road and want to stream Netflix to the HDTV in the Hotel room. Webcam Built-in – This would be to video chat with the wife and kids if I am on the road. 6-Cell Battery. – I’ve read that an i7 in a laptop really kills the battery. A 6-cell or 9-cell is even better. That is a pretty long list for a budget of around $1200. I searched around the internet and could not buy this machine prebuilt for under $1200. That was even with coupons and my company’s 10% Dell discount. The only way that I would get a machine like this was to buy a prebuilt and replace parts. I chose the Lenovo Y560 on Newegg to start as my base. Below is a top-down picture of it. Part 1: The Hardware The Specs for this machine: Color : GrayOperating System : Windows 7 Home Premium 64-bitCPU Type : Intel Core i7-740QM(1.73GHz)Screen : 15.6" WXGAMemory Size : 4GB DDR3Hard Disk : 500GBOptical Drive : DVD±R/RWGraphics Card : ATI Mobility Radeon HD 5730Video Memory : 1GBCommunication : Gigabit LAN and WLANCard slot : 1 x Express Card/34Battery Life : Up to 3.5 hoursDimensions : 15.20" x 10.00" x 0.80" - 1.30"Weight : 5.95 lbs. This computer met most of the requirements above except that it didn’t come with an SSD or have 8GB of DDR3 Memory. So, I needed to start shopping except this time for an SSD. I asked around on twitter and other hardware forums and everyone pointed me to the Crucial C300 SSD. After checking prices of the drive, it was going to cost an extra $275 bucks and I was going from a spacious 500GB drive to 128GB. After watching some of the SSD videos on YouTube I started feeling better. Below is a pic of the Crucial C300 SSD. The second thing that I needed to upgrade was the RAM. It came with 4GB of DDR3 RAM, but it was slow. I decided to buy the Crucial 8GB (4GB x 2) Kit from Newegg. This RAM cost an extra $120 and had a CAS Latency of 7. In the end this machine delivered everything that I wanted and it cost around $1300. You are probably saying, well your budget was $1200. I have spare parts that I’m planning on selling on eBay or Anandtech. =) If you are interested then shoot me an email and I will give you a great deal mbcrump[at]gmail[dot]com. 500GB Laptop 7200RPM HDD 4GB of DDR3 RAM (2GB x 2) faceVision HD 720p Camera – Unopened In the end my Windows Experience Rating of the SSD was 7.7 and the CPU 7.1. The max that you can get is a 7.9. Part 2: The Software I’m very lucky that I get a lot of software for free. When choosing a laptop, the OS really doesn’t matter because I would never keep the bloatware pre-installed or Windows 7 Home Premium on my main development machine. Matter of fact, as soon as I got the laptop, I immediately took out the old HDD without booting into it. After I got the SSD into the machine, I installed Windows 7 Ultimate 64-Bit. The BIOS was out of date, so I updated that to the latest version and started downloading drivers off of Lenovo’s site. I had to download the Wireless Networking Drivers to a USB-Key before I could get my machine on my wireless network. I also discovered that if the date on your computer is off then you cannot join the Windows 7 Homegroup until you fix it. I’m aware that most people like peeking into what programs other software developers use and I went ahead and listed my “essentials” of a fresh build. I am a big Silverlight guy, so naturally some of the software listed below is specific to Silverlight. You should also check out my master list of Tools and Utilities for the .NET Developer. See a killer app that I’m missing? Feel free to leave it in the comments below. My Software Essential List. CPU-Z Dropbox Everything Search Tool Expression Encoder Update Expression Studio 4 Ultimate Foxit Reader Google Chrome Infragistics NetAdvantage Ultimate Edition Keepass Microsoft Office Professional Plus 2010 Microsoft Security Essentials 2 Mindscape Silverlight Elements Notepad 2 (with shell extension) Precode Code Snippet Manager RealVNC Reflector ReSharper v5.1.1753.4 Silverlight 4 Toolkit Silverlight Spy Snagit 10 SyncFusion Reporting Controls for Silverlight Telerik Silverlight RadControls TweetDeck Virtual Clone Drive Visual Studio 2010 Feature Pack 2 Visual Studio 2010 Ultimate VS KB2403277 Update to get Feature Pack 2 to work. Windows 7 Ultimate 64-Bit Windows Live Essentials 2011 Windows Live Writer Backup. Windows Phone Development Tools That is pretty much it, I have a new laptop and am happy with the purchase. If you have any questions then feel free to leave a comment below. Subscribe to my feed

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Using SQL Source Control with Fortress or Vault – Part 1

- by AjarnMark

I am fanatical when it comes to managing the source code for my company. Everything that we build (in source form) gets put into our source control management system. And I’m not just talking about the UI and middle-tier code written in C# and ASP.NET, but also the back-end database stuff, which at times has been a pain. We even script out our Scheduled Jobs and keep a copy of those under source control. The UI and middle-tier stuff has long been easy to manage as we mostly use Visual Studio which has integration with source control systems built in. But the SQL code has been a little harder to deal with. I have been doing this for many years, well before Microsoft came up with Data Dude, so I had already established a methodology that, while not as smooth as VS, nonetheless let me keep things well controlled, and allowed doing my database development in my tool of choice, Query Analyzer in days gone by, and now SQL Server Management Studio. It just makes sense to me that if I’m going to do database development, let’s use the database tool set. (Although, I have to admit I was pretty impressed with the demo of Juneau that Don Box did at the PASS Summit this year.) So as I was saying, I had developed a methodology that worked well for us (and I’ll probably outline in a future post) but it could use some improvement. When Solutions and Projects were first introduced in SQL Management Studio, I thought we were finally going to get our same experience that we have in Visual Studio. Well, let’s say I was underwhelmed by Version 1 in SQL 2005, and apparently so were enough other people that by the time SQL 2008 came out, Microsoft decided that Solutions and Projects would be deprecated and completely removed from a future version. So much for that idea. Then I came across SQL Source Control from Red-Gate. I have used several tools from Red-Gate in the past, including my favorites SQL Compare, SQL Prompt, and SQL Refactor. SQL Prompt is worth its weight in gold, and the others are great, too. Earlier this year, we upgraded from our earlier product bundles to the new Developer Bundle, and in the process added SQL Source Control to our collection. I thought this might really be the golden ticket I was looking for. But my hopes were quickly dashed when I discovered that it only integrated with Microsoft Team Foundation Server and Subversion as the source code repositories. We have been using SourceGear’s Vault and Fortress products for years, and I wholeheartedly endorse them. So I was out of luck for the time being, although there were a number of people voting for Vault/Fortress support on their feedback forum (as did I) so I had hope that maybe next year I could look at it again. But just a couple of weeks ago, I was pleasantly surprised to receive notice in my email that Red-Gate had an Early Access version of SQL Source Control that worked with Vault and Fortress, so I quickly downloaded it and have been putting it through its paces. So far, I really like what I see, and I have been quite impressed with Red-Gate’s responsiveness when I have contacted them with any issues or concerns that I have had. I have had several communications with Gyorgy Pocsi at Red-Gate and he has been immensely helpful and responsive. I must say that development with SQL Source Control is very different from what I have been used to. This post is getting long enough, so I’ll save some of the details for a separate write-up, but the short story is that in my regular mode, it’s all about the script files. Script files are King and you dare not make a change to the database other than by way of a script file, or you are in deep trouble. With SQL Source Control, you make your changes to your development database however you like. I still prefer writing most of my changes in T-SQL, but you can also use any of the GUI functionality of SSMS to make your changes, and SQL Source Control “manages” the script for you. Basically, when you first link your database to source control, the tool generates scripts for every primary object (tables and their indexes are together in one script, not broken out into separate scripts like DB Projects do) and those scripts are checked into your source control. So, if you needed to, you could still do a GET from your source control repository and build the database from scratch. But for the day-to-day work, SQL Source Control uses the same technique as SQL Compare to determine what changes have been made to your development database and how to represent those in your repository scripts. I think that once I retrain myself to just work in the database and quit worrying about having to find and open the right script file, that this will actually make us more efficient. And for deployment purposes, SQL Source Control integrates with the full SQL Compare utility to produce a synchronization script (or do a live sync). This is similar in concept to Microsoft’s DACPAC, if you’re familiar with that. If you are not currently keeping your database development efforts under source control, definitely examine this tool. If you already have a methodology that is working for you, then I still think this is worth a review and comparison to your current approach. You may find it more efficient. But remember that the version which integrates with Vault/Fortress is still in pre-release mode, so treat it with a little caution. I have found it to be fairly stable, but there was one bug that I found which had inconvenient side-effects and could have really been frustrating if I had been running this on my normal active development machine. However, I can verify that that bug has been fixed in a more recent build version (did I mention Red-Gate’s responsiveness?).

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How to install Sweetcron on XAMPP

- by Sushaantu

This tutorial will take you to the installation steps required to install Sweetcron in the XAMPP. I am taking the liberty to assume that you have already installed XAMPP. I First of all download sweetcron and copy the extracted “sweetcron” folder inside the htdocs folder in the XAMPP directory. You have to get few things in place before installing sweetcron: 1. Create a sweetcron database using Mysql. You can just put a name “sweetcron” and leave all the other settings such as Mysql connection collation as it is. Now that you have the database ready you can configure few settings before making sweetcron to work on XAMPP. 2. Open the config-sample PHP file with your text editor (something like Notepad++ or Komodo Edit is recommended) which is located in Sweetcron/system/application/config. You have to make few changes in it. a. In the first settings you have to edit the value of $config ['base_url']. The default value is “http://www.your-site.com”; and you have to change that into “http://localhost/sweetcron/”; b. You also have to change the deafult settings of $config ['uri_protocol']. The value that you will see is “REQUEST_URI”; but you need to change that into “AUTO”; c. Now that we have made all the changes you can rename the file from config_sample to just config. 3. Open the database-sample.php in the text editor. You need to make the edits regarding the databse in here. a. The values of the databse at the moment are like this: $db['default']['hostname'] = “localhost”; $db['default']['username'] = “”; $db['default']['password'] = “”; $db['default']['database'] = “”; $db['default']['dbdriver'] = “mysql”; $db['default']['dbprefix'] = “”; $db['default']['pconnect'] = TRUE; $db['default']['db_debug'] = TRUE; $db['default']['cache_on'] = FALSE; $db['default']['cachedir'] = “”; $db['default']['char_set'] = “utf8″; $db['default']['dbcollat'] = “utf8_general_ci”; You have to change that into $db['default']['hostname'] = “localhost”; $db['default']['username'] = “root”; $db['default']['password'] = “”; $db['default']['database'] = “sweetcron”; $db['default']['dbdriver'] = “mysql”; $db['default']['dbprefix'] = “”; $db['default']['pconnect'] = TRUE; $db['default']['db_debug'] = TRUE; $db['default']['cache_on'] = FALSE; $db['default']['cachedir'] = “”; $db['default']['char_set'] = “utf8″; $db['default']['dbcollat'] = “utf8_general_ci”; We have written the username as root along with the name of database (sweetcron in my case). Since I was not using any password in xampp for the sweetcron database so I have left the password option empty. You can make suitable changes according to your system. Write down your password in the third line if you are using one in xampp. b. Now that we have made all the edits we can change the file name from database-sample to just database. 4. That leaves us with only one setting and that is editing values in the .htaccess file with our text editor. The default values you will have in the .htaccess file are: Options +FollowSymLinks RewriteEngine On RewriteBase / RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule ^(.*)$ index.php?/$1 [L] and you just have to add “sweetcron” after Rewritebase in the third line. Options +FollowSymLinks RewriteEngine On RewriteBase /sweetcron RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule ^(.*)$ index.php?/$1 [L] 5. Now you are all set and done. You can access sweetcron in the localhost by going to http://localhost/sweetcron/ you will see some text on the top which would prompt you to click on one script. Click that script and behold, you have your sweetcrom installation on xampp ready. Further it will ask you to add deatils such as Lifestream name, username and email address. Fill those deatils and you will reach the admin panel.

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The illusion of Competence

- by tony_lombardo

Working as a contractor opened my eyes to the developer food chain. Even though I had similar experiences earlier in my career, the challenges seemed much more vivid this time through. I thought I’d share a couple of experiences with you, and the lessons that can be taken from them. Lesson 1: Beware of the “funnel” guy. The funnel guy is the one who wants you to funnel all thoughts, ideas and code changes through him. He may say it’s because he wants to avoid conflicts in source control, but the real reason is likely that he wants to hide your contributions. Here’s an example. When I finally got access to the code on one of my projects, I was told by the developer that I had to funnel all of my changes through him. There were 4 of us coding on the project, but only 2 of us working on the UI. The other 2 were working on a separate application, but part of the overall project. So I figured, I’ll check it into SVN, he reviews and accepts then merges in. Not even close. I didn’t even have checkin rights to SVN, I had to email my changes to the developer so he could check those changes in. Lesson 2: If you point out flaws in code to someone supposedly ‘higher’ than you in the developer chain, they’re going to get defensive. My first task on this project was to review the code, familiarize myself with it. So of course, that’s what I did. And in familiarizing myself with it, I saw so many bad practices and code smells that I immediately started coming up with solutions to fix it. Of course, when I reviewed these changes with the developer (guy who originally wrote the code), he smiled and nodded and said, we can’t make those changes now, it’s too destabilizing. I recommended we create a new branch and start working on refactoring, but branching was a new concept for this guy and he was worried we would somehow break SVN. How about some concrete examples? I started out by recommending we remove NUnit dependency and tests from the application project, and create a separate Unit testing project. This was met with a little bit of resistance because - “How do I access the private methods?” As it turned out there weren’t really any private methods that weren’t exposed by public methods, so I quickly calmed this fear. Win 1 Loss 0 Next, I recommended that all of the File IO access be wrapped in Using clauses, or at least properly wrapped in try catch finally. This recommendation was accepted.. but never implemented. Win 2 Loss 1 Next recommendation was to refactor the command pattern implementation. The command pattern was implemented, but it wasn’t really necessary for the application. More over, the fact that we had 100 different command classes, each with it’s own specific command parameters class, made maintenance a huge hassle. The same code repeated over and over and over. This recommendation was declined, the code was too fragile and this change would destabilize it. I couldn’t disagree, though it was the commands themselves in many cases that were fragile. Win 2 Loss 2 Next recommendation was to aid performance (and responsiveness) of the application by using asynchronous service calls. This on was accepted. Win 2 Loss 3 If you’re paying any attention, you’re wondering why the async service calls was scored as a loss.. Let me explain. The service call was made using the async pattern. Followed by a thread.sleep <facepalm>. Now it’s easy to be harsh on this kind of code, especially if you’re an experienced developer. But I understood how most of this happened. One junior guy, working as hard as he can to build his first real world application, with little or no guidance from anyone else. He had his pattern book and theory of programming to help him, but no real world experience. He didn’t know how difficult it would be to trace the crashes to the coding issues above, but he will one day. The part that amazed me was the management position that “this guy should be a team lead, because he’s worked so hard”. I’m all for rewarding hard work, but when you reward someone by promoting them past the point of their competence, you’re setting yourself and them up for failure. And that’s lesson 3. Just because you’ve got a hard worker, doesn’t mean he should be leading a development project. If you’re a junior guy busting your ass, keep at it. I encourage you to try new things, but most importantly to learn from your mistakes. And correct your mistakes. And if someone else looks at your code and shows you a laundry list of things that should be done differently, don’t take it personally – they’re really trying to help you. And if you’re a senior guy, working with a junior guy, it’s your duty to point out the flaws in the code. Even if it does make you the bad guy. And while I’ve used “guy” above, I mean both men and women. And in some cases mutant dinosaurs.

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ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

- by Andreea Vaduva

Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful. Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience. Useful resources: Review the Best Practice Guide Review the tune-up guide About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management. She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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