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• VirtualBox error with Ubuntu virtual machine

  - by user2985363

  I am trying to work on a coding project and cannot open my Ubuntu virtual machine with Oracle VM VirtualBox. I took a snapshot yesterday at about 11, and it was working fine. Several times I closed and reopened it. Today when I tried to open it, I kept getting the error below. Failed to open a session for the virtual machine Ubuntu 12.04 32-bit. VM cannot start because the saved state file 'C:\Users\Tyler\VirtualBox VMs\Ubuntu 12.04 32-bit\Snapshots\2014-01-30T19-59-05-976647800Z.sav' is invalid (VERR_FILE_NOT_FOUND). Deleted the saved state prior to starting the VM. I tried deleting the file as it said, but none of the snapshots would open still. The file is still in my recycling bin. What can I do? Also, I took the 1/31 snapshot today before I deleted the previous one.

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• How to have partial incremental synchronizations based on a GUID?

  - by Gonçalo Veiga

  I need to synchronize an SQL Server database to Oracle through an Oracle Transparent Gateway. The synchronization is performed in batches, so I need to get the next set of data from the point where I left off. The problem I'm having is that the only field I have in the source, to help me, is a GUID. If it were a number I could just order by it, keep the last one processed and restart the process by getting the records which are my recorded number. This won't work with a GUID. Any ideas?

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• PL/SQL exception and Java programs

  - by edwards

  Hi Business logic is coded in pl/sql packages procedures and functions. Java programs call pl/sql packages procedures and functions to do database work. pl/sql programs store exceptions into Oracle tables whenever an exception is raised. How would my java programs get the exceptions since the exception instead of being propagated from pl/sql to java is getting persisted to a oracle table and the procs/functions just return 1 or 0. Sorry folks i should have added this constraint much earlier and avoided this confusion. As with many legacy projects we don't have the freedom to modify the stored procedures.

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• what is the main use of set home value in windows registry?

  - by Onnesh

  in oracle 9i and 10g we have 2 home values set in the registry, during DB connection what DB it would take?

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• Significance of date 02/31/2157?

  - by dpatchery

  I work in a large scale IT support environment. Twice now we have seen an invalid date of 02/31/2157 being inserted in an Oracle DATE column. So far I have not been able to reproduce this problem, but it appears to be happening occasionally when a user attempts to save '00/00/0000' into the column. I believe the value is originating from a PowerBuilder DataWindow update. The application uses myriad libraries for all sorts of technologies, so this question may be a bit vague, but... Has anyone seen the date 02/31/2157 in some established library that Oracle could be defaulting to when some other invalid date is entered? Perhaps an end-of-time concept analogous to the beginning-of-time date of 1/1/1970?

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• PL/SQL embedded insert into table that may not exist

  - by Richard

  Hi, I much prefer using this 'embedded' style inserts in a pl/sql block (opposed to the execute immediate style dynamic sql - where you have to delimit quotes etc). -- a contrived example PROCEDURE CreateReport( customer IN VARCHAR2, reportdate IN DATE ) BEGIN -- drop table, create table with explicit column list CreateReportTableForCustomer; INSERT INTO TEMP_TABLE VALUES ( customer, reportdate ); END; / The problem here is that oracle checks if 'temp_table' exists and that it has the correct number of colunms and throws a compile error if it doesn't exist. So I was wondering if theres any way round that?! Essentially I want to use a placeholder for the table name to trick oracle into not checking if the table exists.

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• How to know the alive time for a explicit cursor?

  - by Sachin Chourasiya

  Hi All, After how much time oracle itself closes an explicitly defined cursor?

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• Tunneling through SSH for 1521 port access?

  - by A T

  I am developing locally on my computer, using my own Apache server with PHP configured. My database however is remotely located on an Oracle 11g Database Server. We were also given a separate remote server for hosting our .html and .php files, however only FTP access has been provided there. Development is far too slow waiting for the FTP connection to push. So I decided to develop locally, but still use the remote DB server. Unfortunately that gives me an error. Not sure how—or where—to integrate tunnelling. Do I add something to the oci_connect HOST in my PHP file, or do I encapsulate my whole environment over SSH?

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• Query on Triggers..

  - by RBA

  Created One Trigger in Oracle.. SQL> CREATE OR REPLACE TRIGGER student_after_insert 2 AFTER INSERT 3 ON student 4 FOR EACH ROW 5 BEGIN 6 @hello.pl 9 END student_after_insert; 10 / Contents of hello.pl are:- BEGIN DBMS_OUTPUT.PUT_LINE('hello world'); END; And.. the result is pretty good, as the content of hello.pl is displayed on screen while inserting a record.. Now, the query is -- When i change the content of the hello.pl file, after exiting from oracle, and then logging again, It doesn't shows the updated contents, instead it shows the previous content.. I noticed that, if i drop the trigger and create it again, then it is working fine.. Why is it happening so.. And what is the solution to this problem..

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• Why can't we use strong ref cursor with dynamic SQL Statement?

  - by Vineet

  Hi ALL, I am trying to use a strong ref cur with dynamic sql statment but it is giving out an error,but when i use weak cursor it works,Please explain what is the reason and please forward me any link of oracle server architect containing matter about how compilation and parsing is done in Oracle server. THIS is the error along with code. ERROR at line 6: ORA-06550: line 6, column 7: PLS-00455: cursor 'EMP_REF_CUR' cannot be used in dynamic SQL OPEN statement ORA-06550: line 6, column 2: PL/SQL: Statement ignored declare type ref_cur_type IS REF CURSOR RETURN employees%ROWTYPE; --Creating a strong REF cursor,employees is a table emp_ref_cur ref_cur_type; emp_rec employees%ROWTYPE; BEGIN OPEN emp_ref_cur FOR 'SELECT * FROM employees'; LOOP FETCH emp_ref_cur INTO emp_rec; EXIT WHEN emp_ref_cur%NOTFOUND; END lOOP; END;

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• Selecting a sequence NEXTVAL for multiple rows

  - by stringpoet

  I am building a SQL Server job to pull data from SQL Server into an Oracle database through a linked server. The table I need to populate has a sequence for the name ID, which is my primary key. I'm having trouble figuring out a way to do this simply, without some lengthy code. Here's what I have so far for the SELECT portion (some actual names obfuscated): SELECT (SELECT NEXTVAL FROM OPENQUERY(MYSERVER, 'SELECT ORCL.NAME_SEQNO.NEXTVAL FROM DUAL')), psn.BirthDate, psn.FirstName, psn.MiddleName, psn.LastName, c.REGION_CODE FROM Person psn LEFT JOIN MYSERVER..ORCL.COUNTRY c ON c.COUNTRY_CODE = psn.Country MYSERVER is the linked Oracle server, ORCL is obviously the schema. Person is a local table on the SQL Server database where the query is being executed. When I run this query, I get the same exact value for all records for the NEXTVAL. What I need is for it to generate a new value for each returned record. I found this similar question, with its answers, but am unsure how to apply it to my case (if even possible): Query several NEXTVAL from sequence in one satement

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• Java date long value changed after insert, select query

  - by StackExploded

  AFAIK, java Date type is independent from Timezone which means that it represents specific moment of time as long typed value. I found really weird thing here. This is the original value i tried to insert. (http-0.0.0.0-9080-4) 1352955600000 <-- long integer. (http-0.0.0.0-9080-4) Thu Nov 15 00:00:00 EST 2012 <-- User Friendly Format. After i finished inserting into Oracle 11g database, the value has changed! (http-0.0.0.0-9080-4) 1352952000000 (http-0.0.0.0-9080-4) Wed Nov 14 23:00:00 EST 2012 How could this happen?? The more weird thing is it only happens specific environments such as Jboss. I'm currently using below environments. java 1.6 ibatis 2.34 jboss-5.1 (server) tomcat 6.0 (local) oracle 11g Is there anybody who can give me a clue or link to be helpful? it really bugging me!!

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• SOA Suite Integration: Part 2: A basic BPEL process

  - by Anthony Shorten

  This is the next in the series about SOA Suite integration with Oracle Utilities Application Framework. One of the first scenarios I am going to illustrate in this series is building a basic BPEL process using Web Service calls to the Oracle Utilities Application Framework. The scenario is this. I will pass in the userid and the BPEL process will call our the AS-User Web Service we created in Part 1. This is just a basic test and illustrate how to import the Web Service into SOA Suite. To use this scenario, you will need access to Oracle SOA Suite, access to a copy of any Oracle Utilities Application Framework based product and Oracle JDeveloper (to build the process). First of all you need to start Oracle JDeveloper and create a new SOA Project to house the BPEL process in. For the purposes of this example I will call the project simpleBPEL and verify that SOA is part of the project. I will select "Composite with BPEL" to denote it as a BPEL process. I can also the same process to create a Mediator or OSB project (refer to the JDeveloper documentation on these technologies). For this example I will use BPEL 1.1 as my specification standard (BPEL 2.0 can also be used if desired). I give the individual BPEL process as simpleBPEL (you can use a different name but I wanted to keep the project and process the same for this example). I will also build a Synchronous BPEL Process as I want a response from the Web Service. I will leave the defaults to save time. I have no have a blank canvas to build my BPEL process against. Note: for simplicity I am going to use as much defaulting as possible. In fact I am not going to specify an input schema for the incoming call as I will use the basic single field used by BPEL as default. The first step is to import the AS-User Web Service into my BPEL project. To do this I use the standard Web Service BPEL component from the Component Palette to import the WSDL into the BPEL project. Now the tricky part (a joke), you drag and drop the component from the Palette onto the right side of the canvas in the Partner Links swim lane. This swim lane is reserved for Partner Links that have a Partner Role (i.e. being called rather than calling). When you drop the Web Service onto the canvas the Create Web Service wizard is invoked to ask for details of the Web Service. At this point you give the BPEL node a name. I have used the name RetrieveUser as a name. I placed the WSDL URL from the XAI Inbound Service screen in the WSDL URL. Once you specify the URL you can press the Find existing WSDL's button to load the information into BPEL from the call. You will notice the Port Type is prefilled with the port from the WSDL. I also suggest that you check copy wsdl and it's dependent artifacts into the project if you intending to work on the BPEL process offline. If you do not check this your target application must be accessible when you work on the BPEL process (that is not always convenient). Note: For the perceptive of you will notice that the URL specified in this example is different to the URL in the last post. The reason is for the demonstrations I shifted to a new server and did not redo all of the past screen captures. If you copy the WSDL into the project you will get an information screen about Localize Files. It is just a confirmation screen. The last confirmation screen is a summary of the partner link (the main tab is locked for editing at this stage). At this stage you have successfully imported the Web Service. To complete the setup of the Web Service you need to set the credentials for the Web Service to use. Refer to the past post on how to do that. Now to use the Web Service. To call the Web Service (as it is just imported not connected to the BPEL process yet), you must add an Invoke action to your BPEL Process. To do this, select Invoke action from the BPEL Constructs zone on the Component Palette and drop it on the edit nodes between the receiveInput and replyOutput nodes This will create an empty Invoke action. You will notice some connectors on the Invoke node. Grab the node closest to your Web Service and drag it to connect the Invoke to your Web Service. This instructs BPEL to use the Invoke to call the Web Service. Once the Invoke action is connected to the Web Service an Edit Invoke edit dialog is displayed. At this point I suggest you name the Invoke node. It is important to name the nodes straightaway and name them appropriately for you to trace the logic. I used InvokeUser as the name in this example. To complete the node configuration you must create Variables to hold the input and output for the call. To do this clock on Automatically Create Input Variable on the Edit Invoke dialog. You will be presented with a default variable name. It uses the node name (that is why it is important to name the node before hitting this button) as a prefix. You can name the variable anything but I usually take the default. Repeat the same for the output variable. You now have a completed node for invoking the service. You have a very basic BPEL process which contains an input, invoke and output node. It is not complete yet though. You need to tell the BPEL process how to pass data from the input to the invoke step and how to take the output from the service call and pass it back to the service. You need to now add an Assign node to assign the input to the Web Service. To do this select Assign activity from BPEL Constructs zone in the Component Palette. Drag and drop the Assign activity between the receiveInput and InvokeUser nodes as you want to pass data between these two nodes. You have now added a new Assign node to your BPEL process Double clicking the node allows you to specify the name of the node. I use AssignUser to describe that I am assigning user data. On the Copy Rules tab you can specify the mapping between the input variable InputVariable/payload/process/input string and the input variable for the Web Service call. We are passing data from the input to BPEL to the relevant input variable on the Web Service. This is simply drag and drop between the two data structures. In the example, I am using the input to pass to the user element in my Web Service as the user is the primary key for the object. The fields become linked (which means data from source will be copied to target). Almost there. You now need to process the output from the Web Service call to the outputVariable of the client call. I have decided to pass back one piece of data, the name associated with the user by concatenating the firstName and lastName elements from the Web Service call. To do this I will use a Transform as it is not just a matter of an Assign action. It is a concatenation operation. This also illustrates how you can use BPEL functionality to transform data from a Web Service call. As with the other components you drag and drop the Transform component to the appropriate place in the BPEL process. In this case we want to transform the output from the Web Service call so we want it after the InvokeUser action and the replyOutput action. The Transform component is actually part of the Oracle Extensions to the BPEL specification. Double clicking the Transform node will allow you to name the node.  In this example I used TransformName. To complete the transform I need to tell the product the source of the transformation and the target of the transform. In the example this is the InvokeUser output variable. I also named the mapper file to TransformName. By clicking the + or pencil icon next to the map I can create the map. The mapping screen is shows the source and target schemas for me to map across. As with the assign I can map the relevant elements. In my example, I first map the firstName from the Web Service to the result element. As I want to concatenate the names, I drop the concat function on the call line. I now attach the last name to the function to indicate the concatenation of the field. By default the names will be concatenated with no space. To make the name legible I add a space between the field by clicking the function and adding a space in the call. I now have a completed mapping. I can now save the whole project as my BPEL process is now complete. As you can see the following happens: We accept input from the client (the userid for the call) in the receiveInput step. We assign that value to the input parameters for the Web Service call in the AssignUser step. We invoke the Web Service call to retrieve the data from the product in the InvokeUser step. We take the output from the InvokeUser step and concatenate the names in the TransformName step. We pass back the data in the replyOutput step. At this point we can deploy the BPEL process to the SOA Suite server. I will not cover this aspect as it really all SOA Suite specific (it is all done via Oracle JDeveloper). Now we need to test the service in SOA Suite. We will use the Fusion Middleware Control test facility. I will assume that credentials have also been setup as per our previous post (else you will get a 401 error). You navigate to the deployed BPEL process within Fusion Middleware Control and select the Test Service option. Specify some test data on the payload at the bottom of the Test Service screen. In my case I am returning my own userid information. On the response tab you will see the result. It works. You can verify the steps using the Audit trace facility on individual calls. As you can see this is a basic BPEL but you get the idea of importing the Web Service is pretty straightforward. You can create more sophisticated BPEL processes using the full facilities in Oracle SOA Suite. I just showed you the basic principals.

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• The future for Microsoft

  - by Scott Dorman

  Originally posted on: http://geekswithblogs.net/sdorman/archive/2013/10/16/the-future-for-microsoft.aspxMicrosoft is in the process of reinventing itself. While some may argue that it’s “too little, too late” or that their growing consumer-focused strategy is wrong, the truth of the situation is that Microsoft is reinventing itself into a new company. While Microsoft is now calling themselves a “devices and services” company, that’s not entirely accurate. Let’s look at some facts: Microsoft will always (for the long-term foreseeable future) be financially split into the following divisions: Windows/Operating Systems, which for FY13 made up approximately 24% of overall revenue. Server and Tools, which for FY13 made up approximately 26% of overall revenue. Enterprise/Business Products, which for FY13 made up approximately 32% of overall revenue. Entertainment and Devices, which for FY13 made up approximately 13% of overall revenue. Online Services, which for FY13 made up approximately 4% of overall revenue. It is important to realize that hardware products like the Surface fall under the Windows/Operating Systems division while products like the Xbox 360 fall under the Entertainment and Devices division. (Presumably other hardware, such as mice, keyboards, and cameras, also fall under the Entertainment and Devices division.) It’s also unclear where Microsoft’s recent acquisition of Nokia’s handset division will fall, but let’s assume that it will be under Entertainment and Devices as well. Now, for the sake of argument, let’s assume a slightly different structure that I think is more in line with how Microsoft presents itself and how the general public sees it: Consumer Products and Devices, which would probably make up approximately 9% of overall revenue. Developer Tools, which would probably make up approximately 13% of overall revenue. Enterprise Products and Devices, which would probably make up approximately 47% of overall revenue. Entertainment, which would probably make up approximately 13% of overall revenue. Online Services, which would probably make up approximately 17% of overall revenue. (Just so we’re clear, in this structure hardware products like the Surface, a portion of Windows sales, and other hardware fall under the Consumer Products and Devices division. I’m assuming that more of the income for the Windows division is coming from enterprise/volume licenses so 15% of that income went to the Enterprise Products and Devices division. Most of the enterprise services, like Azure, fall under the Online Services division so half of the Server and Tools income went there as well.) No matter how you look at it, the bulk of Microsoft’s income still comes from not just the enterprise but also software sales, and this really shouldn’t surprise anyone. So, now that the stage is set…what’s the future for Microsoft? The future I see for Microsoft (again, this is just my prediction based on my own instinct, gut-feel and publicly available information) is this: Microsoft is becoming a consumer-focused enterprise company. Let’s look at it a different way. Microsoft is an enterprise-focused company trying to create a larger consumer presence.  To a large extent, this is the exact opposite of Apple, who is really a consumer-focused company trying to create a larger enterprise presence. The major reason consumer-focused companies (like Apple) have started making in-roads into the enterprise is the “bring your own device” phenomenon. Yes, Apple has created some “game-changing” products but their enterprise influence is still relatively small. Unfortunately (for this blog post at least), Apple provides revenue in terms of hardware products rather than business divisions, so it’s not possible to do a direct comparison. However, in the interest of transparency, from Apple’s Quarterly Report (filed 24 July 2013), their revenue breakdown is: iPhone, which for the 3 months ending 29 June 2013 made up approximately 51% of revenue. iPad, which for the 3 months ending 29 June 2013 made up approximately 18% of revenue. Mac, which for the 3 months ending 29 June 2013 made up approximately 14% of revenue. iPod, which for the 3 months ending 29 June 2013 made up approximately 2% of revenue. iTunes, Software, and Services, which for the 3 months ending 29 June 2013 made up approximately 11% of revenue. Accessories, which for the 3 months ending 29 July 2013 made up approximately 3% of revenue. From this, it’s pretty clear that Apple is a consumer-and-hardware-focused company. At this point, you may be asking yourself “Where is all of this going?” The answer to that lies in Microsoft’s shift in company focus. They are becoming more consumer focused, but what exactly does that mean? The biggest change (at least that’s been in the news lately) is the pending purchase of Nokia’s handset division. This, in combination with their Surface line of tablets and the Xbox, will put Microsoft squarely in the realm of a hardware-focused company in addition to being a software-focused company. That can (and most likely will) shift the revenue split to looking at revenue based on software sales (both consumer and enterprise) and also hardware sales (mostly on the consumer side). If we look at things strictly from a Windows perspective, Microsoft clearly has a lot of irons in the fire at the moment. Discounting the various product SKUs available and painting the picture with broader strokes, there are currently 5 different Windows-based operating systems: Windows Phone Windows Phone 7.x, which runs on top of the Windows CE kernel Windows Phone 8.x+, which runs on top of the Windows 8 kernel Windows RT The ARM-based version of Windows 8, which runs on top of the Windows 8 kernel Windows (Pro) The Intel-based version of Windows 8, which runs on top of the Windows 8 kernel Xbox The Xbox 360, which runs it’s own proprietary OS. The Xbox One, which runs it’s own proprietary OS, a version of Windows running on top of the Windows 8 kernel and a proprietary “manager” OS which manages the other two. Over time, Windows Phone 7.x devices will fade so that really leaves 4 different versions. Looking at Windows RT and Windows Phone 8.x paints an interesting story. Right now, all mobile phone devices run on some sort of ARM chip and that doesn’t look like it will change any time soon. That means Microsoft has two different Windows based operating systems for the ARM platform. Long term, it doesn’t make sense for Microsoft to continue supporting that arrangement. I have long suspected (since the Surface was first announced) that Microsoft will unify these two variants of Windows and recent speculation from some of the leading Microsoft watchers lends credence to this suspicion. It is rumored that upcoming Windows Phone releases will include support for larger screen sizes, relax the requirement to have a hardware-based back button and will continue to improve API parity between Windows Phone and Windows RT. At the same time, Windows RT will include support for smaller screen sizes. Since both of these operating systems are based on the same core Windows kernel, it makes sense (both from a financial and development resource perspective) for Microsoft to unify them. The user interfaces are already very similar. So similar in fact, that visually it’s difficult to tell them apart. To illustrate this, here are two screen captures: Other than a few variations (the Bing News app, the picture shown in the Pictures tile and the spacing between the tiles) these are identical. The one on the left is from my Windows 8.1 laptop (which looks the same as on my Surface RT) and the one on the right is from my Windows Phone 8 Lumia 925. This pretty clearly shows that from a consumer perspective, there really is no practical difference between how these two operating systems look and how you interact with them. For the consumer, your entertainment device (Xbox One), phone (Windows Phone) and mobile computing device (Surface [or some other vendors tablet], laptop, netbook or ultrabook) and your desktop computing device (desktop) will all look and feel the same. While many people will denounce this consistency of user experience, I think this will be a good thing in the long term, especially for the upcoming generations. For example, my 5-year old son knows how to use my tablet, phone and Xbox because they all feature nearly identical user experiences. When Windows 8 was released, Microsoft allowed a Windows Store app to be purchased once and installed on as many as 5 devices. With Windows 8.1, this limit has been increased to over 50. Why is that important? If you consider that your phone, computing devices, and entertainment device will be running the same operating system (with minor differences related to physical hardware chipset), that means that I could potentially purchase my sons favorite Angry Birds game once and be able to install it on all of the devices I own. (And for those of you wondering, it’s only 7 [at the moment].) From an app developer perspective, the story becomes even more compelling. Right now there are differences between the different operating systems, but those differences are shrinking. The user interface technology for both is XAML but there are different controls available and different user experience concepts. Some of the APIs available are the same while some are not. You can’t develop a Windows Phone app that can also run on Windows (either Windows Pro or RT). With each release of Windows Phone and Windows RT, those difference become smaller and smaller. Add to this mix the Xbox One, which will also feature a Windows-based operating system and the same “modern” (tile-based) user interface and the visible distinctions between the operating systems will become even smaller. Unifying the operating systems means one set of APIs and one code base to maintain for an app that can run on multiple devices. One code base means it’s easier to add features and fix bugs and that those changes become available on all devices at the same time. It also means a single app store, which will increase the discoverability and reach of your app and consolidate revenue and app profile management. Now, the choice of what devices an app is available on becomes a simple checkbox decision rather than a technical limitation. Ultimately, this means more apps available to consumers, which is always good for the app ecosystem. Is all of this just rumor, speculation and conjecture? Of course, but it’s not unfounded. As I mentioned earlier, some of the prominent Microsoft watchers are also reporting similar rumors. However, Microsoft itself has even hinted at this future with their recent organizational changes and by telling developers “if you want to develop for Xbox One, start developing for Windows 8 now.” I think this pretty clearly paints the following picture: Microsoft is committed to the “modern” user interface paradigm. Microsoft is changing their release cadence (for all products, not just operating systems) to be faster and more modular. Microsoft is going to continue to unify their OS platforms both from a consumer perspective and a developer perspective. While this direction will certainly concern some people it will excite many others. Microsoft’s biggest failing has always been following through with a strong and sustained marketing strategy that presents a consistent view point and highlights what this unified and connected experience looks like and how it benefits consumers and enterprises. We’ve started to see some of this over the last few years, but it needs to continue and become more aggressive and consistent. In the long run, I think Microsoft will be able to pull all of these technologies and devices together into one seamless ecosystem. It isn’t going to happen overnight, but my prediction is that we will be there by the end of 2016. As both a consumer and a developer, I, for one, am excited about the future of Microsoft.

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• OBIEE 11.1.1.5 or above: Admin Server as a single point of failure (SPOF) is REALLY not impacting OBIEE work

  - by Ahmed Awan

  Applies To: 11.1.1.5, 11.1.1.6 Admin Server as a single point of failure (SPOF) is REALLY not impacting OBIEE work. By setting virtualize tag to true (in EM) to manage multiple LDAP providers, it is enabling failover and HA on authentication and authorization inside OBIEE.   Following are the test cases used for testing impact on OBIEE, if Admin Server is not available:   a. Test 1: Admin Server crashes and impact on OBIEE Scenario: All OBIEE components are up and running.   b. Test 2: Admin Server had not been started and impact on OBIEE. Scenario: OBIEE Server bi_server1 is started, but Admin Server isn’t   For more details on each of the above test, click here to download the Test Results   Links to Official documentations below: http://docs.oracle.com/cd/E23943_01/bi.1111/e10543/privileges.htm#BIESC6077 http://docs.oracle.com/cd/E23943_01/bi.1111/e10543/privileges.htm#BABHFFEI http://docs.oracle.com/cd/E23943_01/bi.1111/e10543/authentication.htm#BIESC6075

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• Common Live Upgrade problems

  - by user12611829

  As I have worked with customers deploying Live Upgrade in their environments, several problems seem to surface over and over. With this blog article, I will try to collect these troubles, as well as suggest some workarounds. If this sounds like the beginnings of a Wiki, you would be right. At present, there is not enough material for one, so we will use this blog for the time being. I do expect new material to be posted on occasion, so if you wish to bookmark it for future reference, a permanent link can be found here. Live Upgrade copies over ZFS root clone This was introduced in Solaris 10 10/09 (u8) and the root of the problem is a duplicate entry in the source boot environments ICF configuration file. Prior to u8, a ZFS root file system was not included in /etc/vfstab, since the mount is implicit at boot time. Starting with u8, the root file system is included in /etc/vfstab, and when the boot environment is scanned to create the ICF file, a duplicate entry is recorded. Here's what the error looks like. # lucreate -n s10u9-baseline Checking GRUB menu... System has findroot enabled GRUB Analyzing system configuration. Comparing source boot environment file systems with the file system(s) you specified for the new boot environment. Determining which file systems should be in the new boot environment. Updating boot environment description database on all BEs. Updating system configuration files. Creating configuration for boot environment . Source boot environment is . Creating boot environment . Creating file systems on boot environment . Creating file system for in zone on . The error indicator ----- /usr/lib/lu/lumkfs: test: unknown operator zfs Populating file systems on boot environment . Checking selection integrity. Integrity check OK. Populating contents of mount point . This should not happen ------ Copying. Ctrl-C and cleanup If you weren't paying close attention, you might not even know this is an error. The symptoms are lucreate times that are way too long due to the extraneous copy, or the one that alerted me to the problem, the root file system is filling up - again thanks to a redundant copy. This problem has already been identified and corrected, and a patch (121431-58 or later for x86, 121430-57 for SPARC) is available. Unfortunately, this patch has not yet made it into the Solaris 10 Recommended Patch Cluster. Applying the prerequisite patches from the latest cluster is a recommendation from the Live Upgrade Survival Guide blog, so an additional step will be required until the patch is included. Let's see how this works. # patchadd -p | grep 121431 Patch: 121429-13 Obsoletes: Requires: 120236-01 121431-16 Incompatibles: Packages: SUNWluzone Patch: 121431-54 Obsoletes: 121436-05 121438-02 Requires: Incompatibles: Packages: SUNWlucfg SUNWluu SUNWlur # unzip 121431-58 # patchadd 121431-58 Validating patches... Loading patches installed on the system... Done! Loading patches requested to install. Done! Checking patches that you specified for installation. Done! Approved patches will be installed in this order: 121431-58 Checking installed patches... Executing prepatch script... Installing patch packages... Patch 121431-58 has been successfully installed. See /var/sadm/patch/121431-58/log for details Executing postpatch script... Patch packages installed: SUNWlucfg SUNWlur SUNWluu # lucreate -n s10u9-baseline Checking GRUB menu... System has findroot enabled GRUB Analyzing system configuration. INFORMATION: Unable to determine size or capacity of slice . Comparing source boot environment file systems with the file system(s) you specified for the new boot environment. Determining which file systems should be in the new boot environment. INFORMATION: Unable to determine size or capacity of slice . Updating boot environment description database on all BEs. Updating system configuration files. Creating configuration for boot environment . Source boot environment is . Creating boot environment . Cloning file systems from boot environment to create boot environment . Creating snapshot for on . Creating clone for on . Setting canmount=noauto for in zone on . Saving existing file in top level dataset for BE as //boot/grub/menu.lst.prev. Saving existing file in top level dataset for BE as //boot/grub/menu.lst.prev. Saving existing file in top level dataset for BE as //boot/grub/menu.lst.prev. File propagation successful Copied GRUB menu from PBE to ABE No entry for BE in GRUB menu Population of boot environment successful. Creation of boot environment successful. This time it took just a few seconds. A cursory examination of the offending ICF file (/etc/lu/ICF.3 in this case) shows that the duplicate root file system entry is now gone. # cat /etc/lu/ICF.3 s10u8-baseline:-:/dev/zvol/dsk/panroot/swap:swap:8388608 s10u8-baseline:/:panroot/ROOT/s10u8-baseline:zfs:0 s10u8-baseline:/vbox:pandora/vbox:zfs:0 s10u8-baseline:/setup:pandora/setup:zfs:0 s10u8-baseline:/export:pandora/export:zfs:0 s10u8-baseline:/pandora:pandora:zfs:0 s10u8-baseline:/panroot:panroot:zfs:0 s10u8-baseline:/workshop:pandora/workshop:zfs:0 s10u8-baseline:/export/iso:pandora/iso:zfs:0 s10u8-baseline:/export/home:pandora/home:zfs:0 s10u8-baseline:/vbox/HardDisks:pandora/vbox/HardDisks:zfs:0 s10u8-baseline:/vbox/HardDisks/WinXP:pandora/vbox/HardDisks/WinXP:zfs:0 Solaris 10 9/10 introduces new autoregistration file This one is actually mentioned in the Oracle Solaris 9/10 release notes. I know, I hate it when that happens too. Here's what the "error" looks like. # luupgrade -u -s /mnt -n s10u9-baseline System has findroot enabled GRUB No entry for BE in GRUB menu Copying failsafe kernel from media. 61364 blocks miniroot filesystem is Mounting miniroot at ERROR: The auto registration file does not exist or incomplete. The auto registration file is mandatory for this upgrade. Use -k argument along with luupgrade command. autoreg_file is path to auto registration information file. See sysidcfg(4) for a list of valid keywords for use in this file. The format of the file is as follows. oracle_user=xxxx oracle_pw=xxxx http_proxy_host=xxxx http_proxy_port=xxxx http_proxy_user=xxxx http_proxy_pw=xxxx For more details refer "Oracle Solaris 10 9/10 Installation Guide: Planning for Installation and Upgrade". As with the previous problem, this is also easy to work around. Assuming that you don't want to use the auto-registration feature at upgrade time, create a file that contains just autoreg=disable and pass the filename on to luupgrade. Here is an example. # echo "autoreg=disable" /var/tmp/no-autoreg # luupgrade -u -s /mnt -k /var/tmp/no-autoreg -n s10u9-baseline System has findroot enabled GRUB No entry for BE in GRUB menu Copying failsafe kernel from media. 61364 blocks miniroot filesystem is Mounting miniroot at ####################################################################### NOTE: To improve products and services, Oracle Solaris communicates configuration data to Oracle after rebooting. You can register your version of Oracle Solaris to capture this data for your use, or the data is sent anonymously. For information about what configuration data is communicated and how to control this facility, see the Release Notes or www.oracle.com/goto/solarisautoreg. INFORMATION: After activated and booted into new BE , Auto Registration happens automatically with the following Information autoreg=disable ####################################################################### Validating the contents of the media . The media is a standard Solaris media. The media contains an operating system upgrade image. The media contains version . Constructing upgrade profile to use. Locating the operating system upgrade program. Checking for existence of previously scheduled Live Upgrade requests. Creating upgrade profile for BE . Checking for GRUB menu on ABE . Saving GRUB menu on ABE . Checking for x86 boot partition on ABE. Determining packages to install or upgrade for BE . Performing the operating system upgrade of the BE . CAUTION: Interrupting this process may leave the boot environment unstable or unbootable. The Live Upgrade operation now proceeds as expected. Once the system upgrade is complete, we can manually register the system. If you want to do a hands off registration during the upgrade, see the Oracle Solaris Auto Registration section of the Oracle Solaris Release Notes for instructions on how to do that. Technocrati Tags: Oracle Solaris Patching Live Upgrade var sc_project=1193495; var sc_invisible=1; var sc_security="a46f6831";

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• SharePoint 2010 Video Training

  - by Sahil Malik

  Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). Yes, the DVD is finally available. This is an exhaustive 14 hour video course that Carl and I recorded back in April. It is an end-to-end overview of SharePoint 2010. You can view more details including ordering information about the DVD here. And if you’re interested, a SharePoint 2007 video training version is also available. Carl and I worked quite hard on putting these together, so we hope you enjoy these. Detailed Table of Contents: Introduction (13:49) 30,000 Foot Overview (42:07) Application Management (43:35) User Experience (16:00) Writing Code Part 1 (1:07:49) Writing Code Part 2 (34:41) Simple Web Parts (14:01) Visual Web Parts (6:35) Pages (35:02) Putting it All Together (29:13) Client Side Technology (49:19) ADO.NET Data Services (51:29) Custom Data Services (43:30) Managing Data (29:02) Managing Data: Content Types (17:11) Managing Data: Events (19:22) Managing Data: List Scalability (35:51) Managing Data: Querying (20:07) Enterprise Content Management: DocumentIDs and Document Sets (16:44) Enterprise Content Management: Metadata Infrastructure (22:13) Enterprise Content Management: Record Management (26:27) Enterprise Content Management: Content Organizer (7:21) Enterprise Content Management: Enterprise Content Types (11:21) Business Connectivity Services (BCS) in the SharePoint Designer (26:09) BCS in Visual Studio (9:57) Workflows in the SharePoint Designer (22:07) Workflows in Visual Studio (19:01) Business Intelligence (21:14) Excel (15:25) Performance Point (24:37) Security: Claims-Based Authentication (27:13) Security: Secure Store Service (11:04) Security: The SharePoint Object Model (11:16) Comment on the article ....

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• SOA Forcing A Shift In IT Governance

  As more and more companies adopt a service oriented approach to developing and maintaining existing enterprise systems, IT governance also needs to shift its philosophies to fit the emerging development paradigm. When I first started programming companies placed an emphasis on “Code and Go” software development style. They only developed for current problems and did not really take a look at how the company could leverage some of the code we were developing across the entire enterprise system.  The concept of Service Oriented Architecture (SOA) has dramatically shifted how we develop enterprise software with emphasizing software processes as company assets. This has driven some to start developing new components as processes strictly for the possibility of future integration of existing and new systems. I personally like this new paradigm because it truly promotes code reusability. However, most enterprise level IT governance polices were created prior to the introduction of SOA in their respected organization. This can create a sense of the Wild West for developers working on projects related to SOA. This is due to the fact that a lot of the standards and polices implemented by enterprise IT governing boards were initially for developing under the “Code and Go” paradigm and do not take in to account idiosyncrasies found in the SOA/integration based development. As IT governance moves forward its focus should aim more for “Develop to Integrate” versus “Code and Go” philosophies. Examples of “Develop to Integrate” Philosophy: Defining preferred data transfer methodologies (XML vs. JSON), and when to use them Updating security best practices for exposing public services based on existing standard security policies Define when to use create new SOA project vs. implementing localized components that could be reused elsewhere in the enterprise.

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• 11gR2???---gipc????

  - by Allen Gao

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UnhideWhenUsed="false" QFormat="true" Name="Intense Emphasis"/ UnhideWhenUsed="false" QFormat="true" Name="Subtle Reference"/ UnhideWhenUsed="false" QFormat="true" Name="Intense Reference"/ UnhideWhenUsed="false" QFormat="true" Name="Book Title"/ classid="clsid:38481807-CA0E-42D2-BF39-B33AF135CC4D" id=ieooui st1\:*{behavior:url(#ieooui) } /* Style Definitions */ table.MsoNormalTable {mso-style-name:????; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} ??????,????11gR2 ??????gipcd(????ora.gipcd)????,????gipc???,????????????? ????,??oracle????,??????????,??????????,???????????cache fusion ?????????????,?????????????oracle????????????,??????,???????(?????????Note 220970.1:RAC: Frequently Asked Questions,?????????)???????,???????????/????,?????????????? ??,?10gR2 ?11gR1????,?????????????,??:Linux bonding, AIX EtherChannel, HP-UX APA ???????????????????????????????(??,????????????????,???????)???????10g ?11.1 ??????,??????????????????(???????),????????????????subnet??????,????,?????oracle???????????,??????????????,???????????,??????????????,??????????????????????,??:????,?????? ?????????,?11gR2??(????,?11.2.0.2??),oracle??????????????,?????gipc(Grid IPC)???,??????????gipcd.bin?????????,??????? 1. ??????,????????????,?????????,?????????gpnp profile??????????????????? 2. ???????????,??????????,???????????????? 3. ?????????????,?????????/???????????,????????,???????? ??,oracle????????????????????????/??????,??,?????????? ??,???????????????,?????gipc ?HAIP????????????,??????????????,???????????????????:?????????,??:ocssd.bin????,crsd.bin??????;???:oracle RAC ??,??:ASM ??????,?????????????,?????????????????????gipc,???????????,?????????????????????,????????????????,?????,????????????,??,?????????????????gipc???,oracle ??????????????,??????????????,????????????????,HAIP ????,????oracle RAC??????/?????????,????????????????,????,????????HAIP?????,????????????ASM??,?????(???NM??)??????????,?????????????????HAIP,????????,????,???????? “Redundant Interconnect with Highly Available IP (HAIP) ??”? ???,???????????????????????? 1.??????gipcd.log 2013-07-17 12:28:28.071: [ default][3041003216]gipcd START pid=22337 Oracle Grid IPC Daemon 2013-07-17 12:28:28.072: [ GIPCD][3041003216] gipcdMain: gipcd Started <<<<<< gipcd????????? …… 2013-07-17 12:28:29.046: [ GPNP][3041003216]clsgpnp_getCachedProfileEx: [at clsgpnp.c:613] Result: (26) CLSGPNP_NO_PROFILE. Can't get offline GPnP service profile: local gpnpd is up and running. Use getProfile instead. 2013-07-17 12:28:29.046: [ GPNP][3041003216]clsgpnp_getCachedProfileEx: [at clsgpnp.c:623] Result: (26) CLSGPNP_NO_PROFILE. Failed to get offline GPnP service profile. 2013-07-17 12:28:29.066: [ GPNP][3041003216]clsgpnpm_newWiredMsg: [at clsgpnpm.c:741] Msg-reply has soap fault 10 (Operation returned Retry (error CLSGPNP_CALL_AGAIN)) [uri "http://www.grid-pnp.org/2005/12/gpnp-errors#"] <<<< gipcd ????gpnp profile?????????log??GI??????,?????????,?????gpnpd???????? …… 2013-07-17 12:28:39.342: [ CLSINET][3023027088] # 0 Interface 'eth1',ip='192.168.254.30',mac='00-0c-29-a8-14-65',mask='255.255.255.0',net='192.168.254.0',use='cluster_interconnect' 2013-07-17 12:28:39.342: [ CLSINET][3023027088] # 1 Interface 'eth2',ip='192.168.254.31',mac='00-0c-29-a8-14-6f',mask='255.255.255.0',net='192.168.254.0',use='cluster_interconnect' <<<<< gipcd ????????????????,???????2??????????? …… 2013-07-17 12:28:39.344: [GIPCHTHR][3025128336] gipchaWorkerUpdateInterface: created local bootstrap interface for node 'single1', haName 'gipcd_ha_name', inf 'mcast://230.0.1.0:42424/192.168.254.30' 2013-07-17 12:28:39.344: [GIPCHTHR][3025128336] gipchaWorkerUpdateInterface: created local interface for node 'single1', haName 'gipcd_ha_name', inf '192.168.254.30:46782' 2013-07-17 12:28:39.345: [GIPCHTHR][3025128336] gipchaWorkerUpdateInterface: created local bootstrap interface for node 'single1', haName 'gipcd_ha_name', inf 'mcast://230.0.1.0:42424/192.168.254.31' 2013-07-17 12:28:39.345: [GIPCHTHR][3025128336] gipchaWorkerUpdateInterface: created local interface for node 'single1', haName 'gipcd_ha_name', inf '192.168.254.31:39332' <<<<<<< gipcd ????????(????????????????)?endpoint ????? …… 2013-07-17 12:28:56.767: [GIPCHGEN][3023027088] gipchaNodeCreate: adding new node 0x9c107d8 { host 'single2', haName 'gipcd_ha_name', srcLuid 465fb26d-8b46eb95, dstLuid 00000000-00000000 numInf 0, contigSeq 0, lastAck 0, lastValidAck 0, sendSeq [0 : 0], createTime 797327224, flags 0x0 } <<<<< ???????? …… 2013-07-17 12:28:58.415: [GIPCHTHR][3025128336] gipchaWorkerUpdateInterface: created remote interface for node 'single2', haName 'gipcd_ha_name', inf 'udp://192.168.254.33:16663' 2013-07-17 12:28:58.415: [GIPCHGEN][3025128336] gipchaWorkerAttachInterface: Interface attached inf 0x9c0bb60 { host 'single2', haName 'gipcd_ha_name', local 0xb4c4e590, ip '192.168.254.33:16663', subnet '192.168.254.0', mask '255.255.255.0', numRef 0, numFail 0, flags 0x6 } 2013-07-17 12:28:58.415: [GIPCHTHR][3025128336] gipchaWorkerUpdateInterface: created remote interface for node 'single2', haName 'gipcd_ha_name', inf 'udp://192.168.254.32:17578' 2013-07-17 12:28:58.415: [GIPCHGEN][3025128336] gipchaWorkerAttachInterface: Interface attached inf 0x9c0a900 { host 'single2', haName 'gipcd_ha_name', local 0xb4cb8eb8, ip '192.168.254.32:17578', subnet '192.168.254.0', mask '255.255.255.0', numRef 0, numFail 0, flags 0x6 } <<<<<< gipcd ??????????????? …… 2013-07-17 12:29:36.120: [GIPCDMON][3027229584] gipcdMonitorSaveInfMetrics: inf[ 0] eth1 - rank 99, avgms 6.326531 [ 257 / 250 / 245 ] 2013-07-17 12:29:36.120: [GIPCDMON][3027229584] gipcdMonitorSaveInfMetrics: inf[ 1] eth2 - rank 99, avgms 5.182186 [ 259 / 250 / 247 ] <<<<<gipcd ??????????? ……  2. ?????????down???gipcd.log? 2013-07-17 13:23:20.346: [ CLSINET][3027229584] Returning NETDATA: 2 interfaces 2013-07-17 13:23:20.346: [ CLSINET][3027229584] # 0 Interface 'eth1',ip='192.168.254.30',mac='00-0c-29-a8-14-65',mask='255.255.255.0',net='192.168.254.0',use='cluster_interconnect' 2013-07-17 13:23:20.346: [ CLSINET][3027229584] # 1 Interface 'eth2',ip='192.168.254.31',mac='00-0c-29-a8-14-6f',mask='255.255.255.0',net='192.168.254.0',use='cluster_interconnect' 2013-07-17 13:23:20.359: [GIPCDMON][3027229584] gipcdMonitorSaveInfMetrics: inf[ 0] eth1 - rank 99, avgms 1.560694 [ 171 / 173 / 173 ] 2013-07-17 13:23:20.359: [GIPCDMON][3027229584] gipcdMonitorSaveInfMetrics: inf[ 1] eth2 - rank 99, avgms 1.802326 [ 172 / 172 / 172 ] <<<<<<<< gipcd ?????????? …… +++????“ifconfig eth1 down”????????????? …… 2013-07-17 13:23:44.397: [ CLSINET][3027229584] # 0 Interface 'eth2',ip='192.168.254.31',mac='00-0c-29-a8-14-6f',mask='255.255.255.0',net='192.168.254.0',use='cluster_interconnect' 2013-07-17 13:23:44.397: [GIPCDMON][3027229584] gipcdMonitorUpdate: interface went down - [ ip 192.168.254.30, subnet 192.168.254.0, mask 255.255.255.0 ] 2013-07-17 13:23:44.397: [GIPCDMON][3027229584] gipcdMonitorUpdate: msg sent to client thread (([update(ip: 192.168.254.30, mask: 255.255.255.0, subnet 192.168.254.0), state(gipcdadapterstateDown)])) <<<<<<<< gipcd ????eth1 down?,???????(??:ocssd.bin)????? …… 2013-07-17 13:23:44.426: [GIPCHGEN][3025128336] gipchaInterfaceDisable: disabling interface 0xb4c4e590 { host '', haName 'gipcd_ha_name', local (nil), ip '192.168.254.30', subnet '192.168.254.0', mask '255.255.255.0', numRef 0, numFail 1, flags 0x1cd } 2013-07-17 13:23:44.428: [GIPCHGEN][3025128336] gipchaInterfaceDisable: disabling interface 0x9c0bb60 { host 'single2', haName 'gipcd_ha_name', local 0xb4c4e590, ip '192.168.254.33:16663', subnet '192.168.254.0', mask '255.255.255.0', numRef 0, numFail 0, flags 0x86 } 2013-07-17 13:23:44.428: [GIPCHALO][3025128336] gipchaLowerCleanInterfaces: performing cleanup of disabled interface 0x9c0bb60 { host 'single2', haName 'gipcd_ha_name', local 0xb4c4e590, ip '192.168.254.33:16663', subnet '192.168.254.0', mask '255.255.255.0', numRef 0, numFail 0, flags 0xa6 } <<<<<<<<gipcd ????????eth1 ???,????????????????????? …… 2013-07-17 13:24:08.747: [GIPCDMON][3027229584] gipcdMonitorSaveInfMetrics: inf[ 0] eth2 - rank 99, avgms 1.955307 [ 204 / 181 / 179 ] <<<<<<<gipcd ???????????? ??:??????,??????????????????,????????????????,???????????eth1??HAIP,?failover?eth2 ?,????,????ASM??????? 3. ???eht1???? ++ ????”ifconfig eth1 up”????eth1 2013-07-17 13:36:31.260: [GIPCDMON][3027229584] gipcdMonitorUpdate: New Interface found - [ ip 192.168.254.30, subnet 192.168.254.0, mask 255.255.255.0 ] 2013-07-17 13:36:31.260: [GIPCDMON][3027229584] gipcdMonitorUpdate: msg sent to client thread (([update(ip: 192.168.254.30, mask: 255.255.255.0, subnet 192.168.254.0), state(gipcdadapterstateUp)])) <<<<< gpicd ?????????? …… 2013-07-17 13:36:31.471: [GIPCHTHR][3025128336] gipchaWorkerUpdateInterface: created local bootstrap interface for node 'single1', haName 'gipcd_ha_name', inf 'mcast://230.0.1.0:42424/192.168.254.30' 2013-07-17 13:36:31.471: [GIPCHTHR][3025128336] gipchaWorkerUpdateInterface: created local interface for node 'single1', haName 'gipcd_ha_name', inf '192.168.254.30:55548' <<<<<< ?????endpoint???? …… 2013-07-17 13:37:11.493: [ CLSINET][3027229584] Returning NETDATA: 2 interfaces 2013-07-17 13:37:11.493: [ CLSINET][3027229584] # 0 Interface 'eth1',ip='192.168.254.30',mac='00-0c-29-a8-14-65',mask='255.255.255.0',net='192.168.254.0',use='cluster_interconnect' 2013-07-17 13:37:11.493: [ CLSINET][3027229584] # 1 Interface 'eth2',ip='192.168.254.31',mac='00-0c-29-a8-14-6f',mask='255.255.255.0',net='192.168.254.0',use='cluster_interconnect' 2013-07-17 13:37:11.510: [GIPCDMON][3027229584] gipcdMonitorSaveInfMetrics: inf[ 0] eth2 - rank 99, avgms 6.141304 [ 307 / 184 / 184 ] <<<<<<<< <<<<<<<< gipcd??????? ??:??????,??????????????????,????????????????,????????failover?eth2??HAIP,?????eth1 ?,????,????ASM??????? ??,????????,gipcd ???????????,??,????????,?????????(????)????,gipcd???????????,??????HAIP???,???????????????(??:Linux bonding,etherchannel?),???????????,????????? ??????????????11gR2 ??????gipcd????,????????????,?????????? ??????????,???????????,??“??:11gR2???---gipc????"?

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• Application Demos in UPK

  - by [email protected]

  Over the years, User Productivity Kit has expanded to include solutions to many project challenges. As of UPK 3.6.1, solutions are provided for pre and post application go-live learning, application testing, system documentation, presentation output, and more. New in UPK 3.6.1 are additional features that can be used effectively for application demo purposes. This can come in handy when you need to do a demo but don't want to show or can't show the live application. Maybe you're doing a presentation for a group of project stakeholders and want to focus on the business workflow implemented by the application rather than the mechanics of using it. Or possibly, you need to show the application but you're disconnected from any network preventing you from running the live application. In any of these cases, a presentation aid that represents the live application is what's needed. Previous versions of the UPK topic player would allow you to do this but would always show those UPK user interface elements that help a user learn the application. When you're presenting the narrative live, the UPK bubbles can be a distraction. UPK 3.6.1 provides some new features that allow you to control whether the bubbles display. There are two ways to hide bubbles in a topic. The first is a topic property that allows you to control bubbles across the entire topic. There are 3 settings for the Show Bubbles topic property. The default setting is Use frame settings which allows you to control whether bubbles display on a frame by frame basis. When you choose Always, the bubbles will always display regardless of the frame setting. The final choice is Never. Choosing Never will hide every bubble in your topic with one setting change. As with Always, choosing Never will ignore the frame setting. The second way to control the bubbles is at the frame level. First ensure that the topic's Show Bubbles property is set to Use frame settings. Navigate to the frame on which you want to turn off the bubble and click the Display bubble for this frame button to turn off the bubble. When you play the topic, the bubble will no longer be displayed. Depending on your needs, you might also use another longstanding UPK feature that allows you to control whether the action area displays on a frame. Just click the Action area on/off button to toggle its display. I've found the frame properties to be useful beyond creating presentation aids. When creating "See It!" only topics for more advanced users, I may hide the bubbles on some of the more straightforward frames. For example, if I have a form where one needs to fill out an address, I may display the first bubble in the sequence and explain what the subsequent steps are doing. I then hide bubbles on the remaining frames which are the more mechanical steps of entering the address. We'd like to hear your thoughts on this new UPK feature. Use the comments below to tell us how you've used it. John Zaums Senior Director, Product Development Oracle User Productivity Kit

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• Healthcare and Distributed Data Don't Mix

  - by [email protected]

  How many times have you heard the story?  Hard disk goes missing, USB thumb drive goes missing, laptop goes missing...Not a week goes by that we don't hear about our data going missing...  Healthcare data is a big one, but we hear about credit card data, pricing info, corporate intellectual property...  When I have spoken at Security and IT conferences part of my message is "Why do you give your users data to lose in the first place?"  I don't suggest they can't have access to it...in fact I work for the company that provides the premiere data security and desktop solutions that DO provide access.  Access isn't the issue.  'Keeping the data' is the issue.We are all human - we all make mistakes... I fault no one for having their car stolen or that they dropped a USB thumb drive. (well, except the thieves - I can certainly find some fault there)  Where I find fault is in policy (or lack thereof sometimes) that allows users to carry around private, and important, data with them.  Mr. Director of IT - It is your fault, not theirs.  Ms. CSO - Look in the mirror.It isn't like one can't find a network to access the data from.  You are on a network right now.  How many Wireless ones (wifi, mifi, cellular...) are there around you, right now?  Allowing employees to remove data from the confines of (wait for it... ) THE DATA CENTER is just plain indefensible when it isn't required.  The argument that the laptop had a password and the hard disk was encrypted is ridiculous.  An encrypted drive tells thieves that before they sell the stolen unit for $75, they should crack the encryption and ascertain what the REAL value of the laptop is... credit card info, Identity info, pricing lists, banking transactions... a veritable treasure trove of info people give away on an 'encrypted disk'.What started this latest rant on lack of data control was an article in Government Health IT that was forwarded to me by Denny Olson, an Oracle Principal Sales Consultant in Minnesota.  The full article is here, but the point was that a couple laptops went missing in a couple different cases, and.. well... no one knows where the data is, and yes - they were loaded with patient info.  What were you thinking?Obviously you can't steal data form a Sun Ray appliance... since it has no data, nor any storage to keep the data on, and Secure Global Desktop allows access from Macs, Linux and Windows client devices...  but in all cases, there is no keeping the data unless you explicitly allow for it in your policy.   Since you can get at the data securely from any network, why would you want to take personal responsibility for it?  Both Sun Rays and Secure Global Desktop are widely used in Healthcare... but clearly not widely enough.We need to do a better job of getting the message out -  Healthcare (or insert your business type here) and distributed data don't mix. Then add Hot Desking and 'follow me printing' and you have something that Clinicians (and CSOs) love.Thanks for putting up my blood pressure, Denny.

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• Customizing UPK outputs (Part 1)

  - by [email protected]

  If you are familiar with Oracle's User Productivity Kit, you are aware that UPK is a great product for rapidly developing application training. Did you know that you can also customize the UPK outputs to incorporate your company's logo, colors, and preferred styles? There are several areas that support customization: Logo - Within the developer, you can change the logo for all outputs at one time. Player - The player output uses a style sheet that can be updated to change colors, graphics and other visual branding. Documentation - The print documentation uses a Word-based template that can be modified to match your corporate standards. I'll discuss the first one today, and we'll cover the others in subsequent blogs. Before you begin: If you are working in a multi-user environment, ensure that you have "Modify" permissions for the Styles directory under the Publishing folder. Make a copy of the current styles. This recommendation is for backup purposes. If something goes wrong, you will have a way to recover. Consider creating your own category by creating a new folder under the Styles directory, and then copying the styles into your new folder. When you upgrade to future versions, the system will overwrite the standard styles with any new feature additions and updates that have been made. With your own category, all of your customizations will remain intact. To update the logos in all outputs: From the Tools Menu, choose Customize Logo. Select the category if necessary. Browse to select your logo. You can use any size logo, in any graphic format (*.bmp, *.gif, *.jpeg, *.jpg, *.png, or *.tif). The system will make a copy of your logo and add it to each of the publishing styles. Choose OK, and the update process begins. It may take a few minutes. Helpful hints: The logo you select is used "as is" - no resizing or cropping occurs during this process. The Customize Logo process automates replacing all the logo graphics for online deployment (small_logo.gif and large_logo.gif) and the headers in the documentation outputs. You can manually replace these graphics on an individual style basis if you prefer. The recommended logo size is 230 pixels wide x 44 pixels high. Prior to updating the logos, the system will display the size of the selected logo. If you use a logo that is much larger than the recommended size, the heading area will resize to fit the new logo, but that will impact the space available for your training material. If you are using a multi-user environment, the system will check out the publishing styles to you for the logo updates. After you review the styles, remember to check them in so the rest of your team can access the new changes. I'd be interested in hearing (or seeing) how you brand your UPK. Feel free to share in the comments! --Maria Cozzolino, Manager of Requirements & UI for UPK Product Development PS. For those of you who want to customize the player and documentation NOW, check out the detailed instructions in the Publishing Content chapter of the Content Development Guide.

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• No unique bean of type [javax.persistence.EntityManagerFactory] is defined: expected single bean but found 0

  - by user659580

  Can someone tell me what's wrong with my config? I'm overly frustrated and I've been loosing my hair on this. Any pointer will be welcome. Thanks Persistence.xml <?xml version="1.0" encoding="UTF-8"?> <persistence version="2.0" xmlns="http://java.sun.com/xml/ns/persistence" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://java.sun.com/xml/ns/persistence http://java.sun.com/xml/ns/persistence/persistence_2_0.xsd"> <persistence-unit name="myPersistenceUnit" transaction-type="JTA"> <provider>org.eclipse.persistence.jpa.PersistenceProvider</provider> <jta-data-source>jdbc/oracle</jta-data-source> <class>com.myproject.domain.UserAccount</class> <properties> <property name="eclipselink.logging.level" value="FINE"/> <property name="eclipselink.jdbc.batch-writing" value="JDBC" /> <property name="eclipselink.target-database" value="Oracle10g"/> <property name="eclipselink.cache.type.default" value="NONE"/> <!--Integrate EclipseLink with JTA in Glassfish--> <property name="eclipselink.target-server" value="SunAS9"/> <property name="eclipselink.cache.size.default" value="0"/> <property name="eclipselink.cache.shared.default" value="false"/> </properties> </persistence-unit> </persistence> Web.xml <?xml version="1.0" encoding="UTF-8"?> <web-app xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://java.sun.com/xml/ns/javaee" xmlns:web="http://java.sun.com/xml/ns/javaee/web-app_2_5.xsd" xsi:schemaLocation="http://java.sun.com/xml/ns/javaee http://java.sun.com/xml/ns/javaee/web-app_3_0.xsd" id="WebApp_ID" version="3.0"> <display-name>MyProject</display-name> <persistence-unit-ref> <persistence-unit-ref-name>persistence/myPersistenceUnit</persistence-unit-ref-name> <persistence-unit-name>myPersistenceUnit</persistence-unit-name> </persistence-unit-ref> <servlet> <servlet-name>mvc-dispatcher</servlet-name> <servlet-class>org.springframework.web.servlet.DispatcherServlet</servlet-class> <load-on-startup>1</load-on-startup> </servlet> <servlet-mapping> <servlet-name>mvc-dispatcher</servlet-name> <url-pattern>*.htm</url-pattern> </servlet-mapping> <context-param> <param-name>contextConfigLocation</param-name> <param-value>/WEB-INF/mvc-dispatcher-servlet.xml</param-value> </context-param> <context-param> <param-name>contextConfigLocation</param-name> <param-value>classpath:applicationContext.xml</param-value> </context-param> <listener> <listener-class>org.springframework.web.context.ContextLoaderListener</listener-class> </listener> </web-app> applicationContext.xml <?xml version="1.0" encoding="UTF-8"?> <beans xmlns="http://www.springframework.org/schema/beans" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:p="http://www.springframework.org/schema/p" xmlns:aop="http://www.springframework.org/schema/aop" xmlns:tx="http://www.springframework.org/schema/tx" xmlns:context="http://www.springframework.org/schema/context" xmlns:mvc="http://www.springframework.org/schema/mvc" xmlns:jee="http://www.springframework.org/schema/jee" xsi:schemaLocation="http://www.springframework.org/schema/beans http://www.springframework.org/schema/beans/spring-beans.xsd http://www.springframework.org/schema/aop http://www.springframework.org/schema/aop/spring-aop.xsd http://www.springframework.org/schema/tx http://www.springframework.org/schema/tx/spring-tx.xsd http://www.springframework.org/schema/context http://www.springframework.org/schema/context/spring-context.xsd http://www.springframework.org/schema/mvc http://www.springframework.org/schema/mvc/spring-mvc-3.0.xsd http://www.springframework.org/schema/jee http://www.springframework.org/schema/jee/spring-jee.xsd" default-autowire="byName"> <tx:annotation-driven/> <tx:jta-transaction-manager/> <jee:jndi-lookup id="entityManagerFactory" jndi-name="persistence/myPersistenceUnit"/> <bean class="org.springframework.beans.factory.annotation.RequiredAnnotationBeanPostProcessor"/> <bean class="org.springframework.dao.annotation.PersistenceExceptionTranslationPostProcessor"/> <!-- enables interpretation of the @PersistenceUnit/@PersistenceContext annotations providing convenient access to EntityManagerFactory/EntityManager --> <bean class="org.springframework.orm.jpa.support.PersistenceAnnotationBeanPostProcessor"/> </beans> mvc-dispatcher-servlet.xml <?xml version="1.0" encoding="UTF-8"?> <beans xmlns="http://www.springframework.org/schema/beans" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:p="http://www.springframework.org/schema/p" xmlns:context="http://www.springframework.org/schema/context" xmlns:mvc="http://www.springframework.org/schema/mvc" xmlns:tx="http://www.springframework.org/schema/tx" xsi:schemaLocation="http://www.springframework.org/schema/beans http://www.springframework.org/schema/beans/spring-beans-3.0.xsd http://www.springframework.org/schema/context http://www.springframework.org/schema/context/spring-context-3.0.xsd http://www.springframework.org/schema/mvc http://www.springframework.org/schema/mvc/spring-mvc-3.0.xsd http://www.springframework.org/schema/tx http://www.springframework.org/schema/tx/spring-tx.xsd"> <!-- DispatcherServlet Context: defines this servlet's request-processing infrastructure --> <tx:annotation-driven /> <tx:jta-transaction-manager /> <context:component-scan base-package="com.myProject" /> <context:annotation-config /> <!-- Enables the Spring MVC @Controller programming model --> <mvc:annotation-driven /> <mvc:default-servlet-handler /> <bean class="org.springframework.web.servlet.mvc.annotation.DefaultAnnotationHandlerMapping" /> <bean class="org.springframework.web.servlet.mvc.annotation.AnnotationMethodHandlerAdapter" /> <!-- Location Tiles config --> <bean id="tilesConfigurer" class="org.springframework.web.servlet.view.tiles2.TilesConfigurer"> <property name="definitions"> <list> <value>/WEB-INF/tiles-defs.xml</value> </list> </property> </bean> <!-- Resolves views selected for rendering by Tiles --> <bean id="tilesViewResolver" class="org.springframework.web.servlet.view.UrlBasedViewResolver" p:viewClass="org.springframework.web.servlet.view.tiles2.TilesView" /> <!-- Resolves views selected for rendering by @Controllers to .jsp resources in the /WEB-INF/views directory --> <bean id="viewResolver" class="org.springframework.web.servlet.view.InternalResourceViewResolver"> <property name="prefix"> <value>/WEB-INF/pages/</value> </property> <property name="suffix"> <value>.jsp</value> </property> </bean> <bean id="messageSource" class="org.springframework.context.support.ReloadableResourceBundleMessageSource"> <property name="basename" value="/WEB-INF/messages" /> <property name="cacheSeconds" value="0"/> </bean> <bean id="validator" class="org.springframework.validation.beanvalidation.LocalValidatorFactoryBean" /> </beans> UserAccountDAO.java @Repository public class UserAccountDAO implements IUserAccountDAO { private EntityManager entityManager; @PersistenceContext public void setEntityManager(EntityManager entityManager) { this.entityManager = entityManager; } @Override @Transactional(readOnly = true, propagation = Propagation.REQUIRED) public UserAccount checkLogin(String userName, String pwd) { //* Find the user in the DB Query queryUserAccount = entityManager.createQuery("select u from UserAccount u where (u.username = :userName) and (u.password = :pwd)"); ....... } } loginController.java @Controller @SessionAttributes({"userAccount"}) public class LoginLogOutController { private static final Logger logger = LoggerFactory.getLogger(UserAccount.class); @Resource private UserAccountDAO userDAO; @RequestMapping(value="/loginForm.htm", method = RequestMethod.GET) public String showloginForm(Map model) { logger.debug("Get login form"); UserAccount userAccount = new UserAccount(); model.put("userAccount", userAccount); return "loginform"; } ... Error Stack INFO: 13:52:21,657 ERROR ContextLoader:220 - Context initialization failed org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'loginController': Injection of resource dependencies failed; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'userAccountDAO': Injection of persistence dependencies failed; nested exception is org.springframework.beans.factory.NoSuchBeanDefinitionException: No unique bean of type [javax.persistence.EntityManagerFactory] is defined: expected single bean but found 0 at org.springframework.context.annotation.CommonAnnotationBeanPostProcessor.postProcessPropertyValues(CommonAnnotationBeanPostProcessor.java:300) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.populateBean(AbstractAutowireCapableBeanFactory.java:1074) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:517) at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:456) at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:291) at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:222) at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:288) at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:190) at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:580) at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:895) at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:425) at org.springframework.web.context.ContextLoader.createWebApplicationContext(ContextLoader.java:276) at org.springframework.web.context.ContextLoader.initWebApplicationContext(ContextLoader.java:197) at org.springframework.web.context.ContextLoaderListener.contextInitialized(ContextLoaderListener.java:47) at org.apache.catalina.core.StandardContext.contextListenerStart(StandardContext.java:4664) at com.sun.enterprise.web.WebModule.contextListenerStart(WebModule.java:535) at org.apache.catalina.core.StandardContext.start(StandardContext.java:5266) at com.sun.enterprise.web.WebModule.start(WebModule.java:499) at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:928) at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:912) at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:694) at com.sun.enterprise.web.WebContainer.loadWebModule(WebContainer.java:1947) at com.sun.enterprise.web.WebContainer.loadWebModule(WebContainer.java:1619) at com.sun.enterprise.web.WebApplication.start(WebApplication.java:90) at org.glassfish.internal.data.EngineRef.start(EngineRef.java:126) at org.glassfish.internal.data.ModuleInfo.start(ModuleInfo.java:241) at org.glassfish.internal.data.ApplicationInfo.start(ApplicationInfo.java:236) at com.sun.enterprise.v3.server.ApplicationLifecycle.deploy(ApplicationLifecycle.java:339) at com.sun.enterprise.v3.server.ApplicationLifecycle.deploy(ApplicationLifecycle.java:183) at org.glassfish.deployment.admin.DeployCommand.execute(DeployCommand.java:272) at com.sun.enterprise.v3.admin.CommandRunnerImpl$1.execute(CommandRunnerImpl.java:305) at com.sun.enterprise.v3.admin.CommandRunnerImpl.doCommand(CommandRunnerImpl.java:320) at com.sun.enterprise.v3.admin.CommandRunnerImpl.doCommand(CommandRunnerImpl.java:1176) at com.sun.enterprise.v3.admin.CommandRunnerImpl.access$900(CommandRunnerImpl.java:83) at com.sun.enterprise.v3.admin.CommandRunnerImpl$ExecutionContext.execute(CommandRunnerImpl.java:1235) at com.sun.enterprise.v3.admin.CommandRunnerImpl$ExecutionContext.execute(CommandRunnerImpl.java:1224) at com.sun.enterprise.v3.admin.AdminAdapter.doCommand(AdminAdapter.java:365) at com.sun.enterprise.v3.admin.AdminAdapter.service(AdminAdapter.java:204) at com.sun.grizzly.tcp.http11.GrizzlyAdapter.service(GrizzlyAdapter.java:166) at com.sun.enterprise.v3.server.HK2Dispatcher.dispath(HK2Dispatcher.java:100) at com.sun.enterprise.v3.services.impl.ContainerMapper.service(ContainerMapper.java:245) at com.sun.grizzly.http.ProcessorTask.invokeAdapter(ProcessorTask.java:791) at com.sun.grizzly.http.ProcessorTask.doProcess(ProcessorTask.java:693) at com.sun.grizzly.http.ProcessorTask.process(ProcessorTask.java:954) at com.sun.grizzly.http.DefaultProtocolFilter.execute(DefaultProtocolFilter.java:170) at com.sun.grizzly.DefaultProtocolChain.executeProtocolFilter(DefaultProtocolChain.java:135) at com.sun.grizzly.DefaultProtocolChain.execute(DefaultProtocolChain.java:102) at com.sun.grizzly.DefaultProtocolChain.execute(DefaultProtocolChain.java:88) at com.sun.grizzly.http.HttpProtocolChain.execute(HttpProtocolChain.java:76) at com.sun.grizzly.ProtocolChainContextTask.doCall(ProtocolChainContextTask.java:53) at com.sun.grizzly.SelectionKeyContextTask.call(SelectionKeyContextTask.java:57) at com.sun.grizzly.ContextTask.run(ContextTask.java:69) at com.sun.grizzly.util.AbstractThreadPool$Worker.doWork(AbstractThreadPool.java:330) at com.sun.grizzly.util.AbstractThreadPool$Worker.run(AbstractThreadPool.java:309) at java.lang.Thread.run(Thread.java:732)

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• Part 6: Extensions vs. Modifications

  - by volker.eckardt(at)oracle.com

  Customizations = Extensions + Modifications In the EBS terminology, a customization can be an extension or a modification. Extension means that you mainly create your own code from scratch. You may utilize existing views, packages and java classes, but your code is unique. Modifications are quite different, because here you take existing code and change or enhance certain areas to achieve a slightly different behavior. Important is that it doesn't matter if you place your code at the same or at another place – it is a modification. It is also not relevant if you leave the original code enabled or not! Why? Here is the answer: In case the original code piece you have taken as your base will get patched, you need to copy the source again and apply all your changes once more. If you don't do that, you may get different results or write different data compared to the standard – this causes a high risk! Here are some guidelines how to reduce the risk: Invest a bit longer when searching for objects to select data from. Rather choose a view than a table. In case Oracle development changes the underlying tables, the view will be more stable and is therefore a better choice. Choose rather public APIs over internal APIs. Same background as before: although internal structure might change, the public API is more stable. Use personalization and substitution rather than modification. Spend more time to check if the requirement can be covered with such techniques. Build a project code library, avoid that colleagues creating similar functionality multiple times. Otherwise you have to review lots of similar code to determine the need for correction. Use the technique of “flagged files”. Flagged files is a way to mark a standard deployment file. If you run the patch analyse (within Application Manager), the analyse result will list flagged standard files in case they will be patched. If you maintain a cross reference to your own CEMLIs, you can easily determine which CEMLIs have to be reviewed. Implement a code review process. This can be done by utilizing team internal or external persons. If you implement such a team internal process, your team members will come up with suggestions how to improve the code quality by themselves. Review heavy customizations regularly, to identify options to reduce complexity; let's say perform this every 6th month. You may not spend days for such a review, but a high level cross check if the customization can be reduced is suggested. De-install customizations which are no more required. Define a process for this. Add a section into the technical documentation how to uninstall and what are possible implications. Maintain a cross reference between CEMLIs and between CEMLIs, EBS modules and business processes. Keep this list up to date! Share this list! By following these guidelines, you are able to improve product stability. Although we might not be able to avoid modifications completely, we can give a much better advise to developers and to our test team. Summary: Extensions and Modifications have to be handled differently during their lifecycle. Modifications implicate a much higher risk and should therefore be reviewed more frequently. Good cross references allow you to give clear advise for the testing activities.

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• Customer Loyalty vs. Customer Engagement: Who Cares?

  - by Jeb Dasteel-Oracle

  Have you read the recent Forbes OracleVoice blog titled Customer Loyalty is Dead. Long Live Engagement!? If you haven’t, take a look. This article prompted lots of conversation in the social realm. Many who read the article voiced their reactions to the headline and now I’m jumping in to add my view. Normal 0 false false false EN-US X-NONE X-NONE Customer loyalty is still key. It’s the effect and engagement is the cause. We at least know that to be true for our customers. We are in an age where customers are demanding to be heard. We need them to be actively involved – or engaged – as well. Greater levels of customer engagement, properly targeted, positively correlate with satisfaction. Our data has shown us this over and over. Satisfied customers are more loyal and more willing to vocalize their satisfaction through referencing, and are more likely to purchase again, all of which in turn drives incremental revenue – from the customer doing the referencing AND the customer on the receiving end of that reference. Turning this around completely, if we begin to see the level of a customer’s engagement start to wane, this is an indicator that their satisfaction, loyalty, and future revenue are likely at risk. At Oracle, we’ve put in place many programs to target, encourage, and then track engagement, allowing us to measure engagement as a determinant of loyalty. Some of these programs include our Key Accounts, solution design and architectural, Executive Sponsorship, as well as executive advisory boards. Specific programs allow us to engage specific contacts within specific customer organizations (based on role) and then systematically track their engagement activities over time, along side of tracking customer satisfaction, loyalty, referenceability, and incremental revenue contribution. Continuous measurement of engagement allows us to better understand customer views of what it means to partner with a provider and adjust program participation to better meet the needs of the partnership. We can also track across customer segments, and design new programs that are even more effective than the ones we have in place today. In case you missed any of my previous Forbes articles, I’ve included links below for easy access. Award-Winning Companies Put Customers First The Power of Peer Networks: 5 Reasons to Get (and Stay) Involved Technology At Work: Traveling In Style Customer Central: 8 Strategies for Putting Customers at the Core of Your Business Technology at Work: Five Companies Doing IT Right /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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