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  • It is CX a new concept?

    - by Isabel F. Peñuelas
    The Marketing Industry and the Web Industry are talking about CX since some time. However it is only very recently that the concept has reached some common meaning accepted by the analysts’ and the IT community. The new CX model depends on two previous facts: the expansion of the social media, and the impact of the new advanced features of mobile devices regarding brand-customer interaction. CXsers vs UXers First there is some need of disambiguity between User Experience and Customer Experience. User Experience -UX, is a much well established concept related with the design of user interactions for particular devices. UX people are interested on multiple touch points of digital interfaces while CX people are interested on all kind of interfaces including physical ones. UX is an evolution of Web Usability, while CX is a marketing concept. UX is an instrument of User Experience. CX in fact is all about Connections and Interactions. Connections Dan Draper, the creative director Mad Men, understands very well that to market effectively means to connect with people, and the best way to connect to people is to use the connections people have with other people: understanding Social Media connections and taking the customer pulse of customers on those medias, and are strong facilitators of CX strategies.  Interactions We can very simply define CX as the relationship that a customer establishes with a brand through multiple touch points (interactions, channels) through the entire life cycle of his relationship- direct or indirect with the brand. Interactions can be grouped on Customer Journeys through multiple touch points defined as the path a customer follows to achieve a goal. Processes A customer journey today usually starts at the moment he surfs the Web, then he takes a purchase decision; purchases the product;  request a particular service and finally recommends or do not recommends the product.  Customer Journeys are processes, and to analyze customer journeys there exists today a broad offering of modern Customer Journey tools very similar actually to the use cases or UML activity diagrams for IT systems design. As a summary CX is nothing more and nothing less than applying process analysis methods for better understanding how to create value through customer interactions across the multiple user´s touch points with the brand.

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  • Removing applications that were not installed by the software center

    - by brian
    I am new to Linux in general and Ubuntu is the only distro I have used (about three months)..... I have installed some applications through WINE ,they work great, but now I want to uninstall them... I have used the WINE uninstall option (application-Wine-uninstall) but they still appeared in the WINE text box as did their icons on the desktop... I uninstalled wine through the software center thinking the application running in wine may be deleted also, however it doesnt appear to be the case..... How can I delete software (using line commands preferably, but GUI instruction would be fine) and if I am using line commands how can I see what name and application is saved under.... thanks

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  • A Brief Overview of Radeon 9600 Drivers

    ATI offers four different product configurations in the radeon 9600 series. They are radeon 9600 XT, radeon 9600 PRO, radeon 9600 SE and radeon 9600. The radeon 9600 driver series is supported by win... [Author: Sunny Makkar - Computers and Internet - March 20, 2010]

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  • Oracle to SQL Server: Crossing the Great Divide, Part 1

    When a SQL expert moves from Oracle to SQL Server, he can spot obvious strengths and weaknesses in the product that are too familiar to be apparent to the SQL Server DBA. Jonathan Lewis is one such expert: In this article he records his train of thought whilst investigating the mechanics of the SQL Server database engine. The result makes interesting reading.

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  • Access Control Management Tool ACM.exe

    - by kaleidoscope
    The Access Control Management Tool (Acm.exe) is a command-line tool you can use to perform management operations (CREATE, UPDATE, GET, GET ALL, and DELETE) on the AppFabric Access Control entities (scopes, issuers, token policies, and rules). Basic Syntax The command line for Acm.exe follows the basic pattern of verb-noun. For example: acm.exe <command> <resource> [-option:<option value>] This tool will automatically generate random keys, which helps ensure that they can't easily be guessed by an attacker. Note that ACM.EXE is a thin wrapper around a REST Web Service (the AC management service). That helps to remember the commands it accepts, which are the typical resource management commands for a REST service: · Get(All) · Create · Update · Delete ACM.EXE.config file can be used to configure Host, Service and the Management key for a Service Namespace. Geeta, G

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  • Installing Microsoft Atlanta

    - by John Paul Cook
    Since my previous post on Microsoft Atlanta, I've been asked how someone can get started with it. Go to https://www.microsoftatlanta.com/ and click the Create Account button using a Windows Live id such as a Hotmail account. If you don’t have Silverlight installed, you’ll be prompted to install it somewhere along the way. I encourage you to install Atlanta and try it out. The product is still being developed and your early feedback can make a difference. When you click Download Registration Certificate...(read more)

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  • Good Customer Service Example

    - by MightyZot
    Here’s another good customer service example for you! My wife purchased a Galaxy last week and she loves the phone.  She asked me to add it to our AT&T Microcell last night. I purchased the AT&T Microcell a couple of years ago, because cell signal out where I live sucks! Since microcells are managed on the AT&T web site, I went to the site and tried to sign in. Naturally, having not managed that microcell in a couple of years…and much to my chagrin…I discovered that I didn’t know my password OR my user ID. So, I decided to call and see if I could get my account reset that late in the day (we’re talking last night, so it was well after 7pm.) I called the technical support line, touched the appropriate numbers to navigate to microcell support, turned on my speaker phone, and prepared for the long wait. After about 45 seconds I was delighted to hear “Jeffrey” break in and ask what he could help me with. I explained that I have not managed my microcell for some time and had forgotten the user name and password.  “No problem”, he replied, and he asked me for the line I used to register the microcell. After confirming the last four digits of my IMEI number, he asked me for my wife’s number. I gave him my wife’s number and he said, “I’ve taken care of it Mr Pope. Just have her reboot her phone and you should see your microcell.” We rebooted her phone, it connected to the microcell, and voila, she was online! “Is there anything else I can help you with while I’ve got you on the line”, he said. “Nope”, I replied. “Ok, have a great night.” What made this a great customer service experience for me was that “Jeffrey” didn’t stop at giving me my user account and password, which I would probably forget anyway after setting up my wife’s new phone. Instead, he solved the real problem for me – adding my wife’s new phone to my microcell. Great job Jeffrey!

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  • Does the Adblock Plus extension prevent malicious code from downloading/executing? [closed]

    - by nctrnl
    Firefox and Chrome are my favourite browsers. The main reason is an extension called Adblock Plus. Basically, it blocks all the ad networks if you subscribe to one of the lists, like EasyList. Does it also protect against malicious ads on completely legitimate websites? For instance, several news websites use ad services that may allow a malicious user to insert "evil code". This makes the web very unsafe, especially for those who lack a serious antivirus product.

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  • REL ME tag - trying to figure it out

    - by nekdo
    Regarding http://support.google.com/webmasters/bin/answer.py?hl=en&answer=1229920 to scrolled down section ''Examples'' to the point ''1.'' to the second code line which is: <a rel="me" href="https://plus.google.com/105240469625818678725/"> <img src="//www.google.com/images/icons/ui/gprofile_button-16.png"></a> On the page says that I have to add this line to the Contact Me page of own website in order to get Google Profile button. Exact code which one should be copy and pasted I am able to get here: http://www.google.com/webmasters/profilebutton/ Questions: 1). As you can see on the second URL, to make Google Profile button I need to use "author" tag and not "me" tag. But the first URL which I showed (the line in this message above) shows that I have to use "me" tag and even without this: width="32" height="32". I am already aware that I have to type (second URL) my own Google Profile URL. So do I just MANUALLY ( ! ) change this: <a rel="author" href="https://profiles.google.com/109412257237874861202"> <img src="http://www.google.com/images/icons/ui/gprofile_button-32.png" width="32" height="32"></a> to this (note: two changes done): <a rel="me" href="https://profiles.google.com/109412257237874861202"> <img src="http://www.google.com/images/icons/ui/gprofile_button-32.png"></a> Is this correct? I assume that plus.google.com is the same as profiles.google.com (both is URL of Google Profile). 2). If I was wrong with my first question then the second answer probably won't be even useful but still: Where exactly should I paste the code: <a rel="me" href="https://profiles.google.com/109412257237874861202"> <img src="http://www.google.com/images/icons/ui/gprofile_button-32.png"></a> inside Author Page of own website? I think it doesn't matter where. Also: will this icon be for sure enough or do I also have to make such anchor text with rel me in a ''shape'' of text (for word sentence such as ''Look At My Google Profile'')? Or is just icon really enough? 3). In the same section (''1.'') of the same page (link [first one] provided above) it says that I need to use first author tag to link to Author/Contact Me page of own website in order to later use Me tag. But I think in the explanation is little mistake. Shouldn't be instead of: <a rel="author" href="http://www.cnet.com/profile/iamjaygreene/">Jay Greene</a> this: <a rel="author" href="http://www.cnet.com/profile/iamjaygreene.html">Jay Greene</a> ?

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  • Using a SQL Prompt snippet with template parameters

    - by SQLDev
    As part of my product management role I regularly attend trade shows and man the Red Gate booth in the vendor exhibition hall. Amongst other things this involves giving product demos to customers. Our latest demo involves SQL Source Control and SQL Test in a continuous integration environment. In order to demonstrate quite how easy it is to set up our tools from scratch we start the demo by creating an entirely new database to link to source control, using an individual database name for each conference attendee. In SQL Server Management Studio this can be done either by selecting New Database from the Object Explorer or by executing “CREATE DATABASE DemoDB_John” in a query window. We recently extended the demo to include SQL Test. This uses an open source SQL Server unit testing framework called tSQLt (www.tsqlt.org), which has a CLR object that requires EXTERNAL_ACCESS to be set as follows: ALTER DATABASE DemoDB_John SET TRUSTWORTHY ON This isn’t hard to do, but if you’re giving demo after demo, this two-step process soon becomes tedious. This is where SQL Prompt snippets come into their own. I can create a snippet named create_demo_db for this following: CREATE DATABASE DemoDB_John GO USE DemoDB_John GO ALTER DATABASE DemoDB_John SET TRUSTWORTHY ON Now I just have to type the first few characters of the snippet name, select the snippet from SQL Prompt’s candidate list, and execute the code. Simple! The problem is that this can only work once due to the hard-coded database name. Luckily I can leverage a nice feature in SQL Server Management Studio called Template Parameters. If I modify my snippet to be: CREATE DATABASE <DBName,, DemoDB_> GO USE <DBName,, DemoDB_> GO ALTER DATABASE <DBName,, DemoDB_> SET TRUSTWORTHY ON Once I’ve invoked the snippet, I can press Ctrl-Shift-M, which calls up the Specify Values for Template Parameters dialog, where I can type in my database name just once. Now you can click OK and run the query. Easy. Ideally I’d like for SQL Prompt to auto-invoke the Template Parameter dialog for all snippets where it detects the angled bracket syntax, but typing in the keyboard shortcut is a small price to pay for the time savings.

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  • How to Make Money Selling SPARC Webcast

    - by Cinzia Mascanzoni
    Join the webcast on Tuesday July 10, 2012 at 3PM CET (2pm GMT) The webcast will be hosted by - Rob Ludeman, from SPARC Product Management, and Thomas Ressler, WWA&C Alliances Consultant. Agenda: To bring you and your partners timely, valuable information,to increase success in selling SPARC systems. The webcast will be focused and targeted on specific topics and will last approximately in 30 minutes.You can submit your questions via WebEx chat and there will be a live Q&A session at the end of the webcast. REGISTER NOW! REGISTER

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  • Tips for adapting Date table to Power View forecasting #powerview #powerbi

    - by Marco Russo (SQLBI)
    During the keynote of the PASS Business Analytics Conference, Amir Netz presented the new forecasting capabilities in Power View for Office 365. I immediately tried the new feature (which was immediately available, a welcome surprise in a Microsoft announcement for a new release) and I had several issues trying to use existing data models. The forecasting has a few requirements that are not compatible with the “best practices” commonly used for a calendar table until this announcement. For example, if you have a Year-Month-Day hierarchy and you want to display a line chart aggregating data at the month level, you use a column containing month and year as a string (e.g. May 2014) sorted by a numeric column (such as 201405). Such a column cannot be used in the x-axis of a line chart for forecasting, because you need a date or numeric column. There are also other requirements and I wrote the article Prepare Data for Power View Forecasting in Power BI on SQLBI, describing how to create columns that can be used with the new forecasting capabilities in Power View for Office 365.

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  • CVE-2011-1937 Cross-site scripting (XSS) vulnerability in Webmin

    - by chandan
    CVE DescriptionCVSSv2 Base ScoreComponentProduct and Resolution CVE-2011-1937 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') vulnerability 4.3 Webmin Solaris 10 SPARC: 145006-03 X86: 145007-03 This notification describes vulnerabilities fixed in third-party components that are included in Sun's product distribution.Information about vulnerabilities affecting Oracle Sun products can be found on Oracle Critical Patch Updates and Security Alerts page.

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  • New Virtual Compute Appliance Videos

    - by Cinzia Mascanzoni
    Watch the latest Virtual Compute Appliance videos to aid your conversations with partners and customers! Virtual Compute Appliance Flash demo shows your customers and partners the business benefits. VCA Product demo. Tier1 Customer Testimonial Video of using Oracle's Virtual Compute Appliance to build a private cloud virtualization platform to host its customers’ Oracle Enterprise and Windows applications. Centroid Partner Testimonial Video.

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  • breadcrumb dilemma -SEO impact

    - by HaCos
    i am updating the breadcrumb module of an commerce website, implementing microdata (schema.org). My dilemma is about showing last page: a.product name on breadcrumb or not? b.Should that be active link to current page or not? eg: http://www.google.com/webmasters/tools/richsnippets?url=http%3A%2F%2Fwww.urbanspoon.com%2Fr%2F23%2F1600592%2Frestaurant%2FPoint-Breeze%2FAlma-Pan-Latin-Kitchen-Pittsburgh urbanspoon example doesnt link last page, but is this right?

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  • For Google Rich Snippets: Is it 'harmful' to add the same `hreview-aggregate` microformat markup in several places?

    - by Oliver
    We are right now incorporating microformats markup for reviews into a client's web application and were wondering, whether it can be harmful to provide the same information on more than one page, e.g. on a dynamic search page and on the concrete product page. Does anybody have any experience with this? UPDATE: Actually, I was wondering, if Google showed a link to the page the review comes from, then how would they decide which of the sources of the review they would link to? Or don't they?

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  • SOA Suite Integration: Part 3: Loading files

    - by Anthony Shorten
    One of the most common scenarios in SOA Integration is the loading of a file into the product from an external source. In Oracle SOA Suite there is a File Adapter that can process many file types into your BPEL process. For this example I will use the File Adapter to load a file of user and emails to update the user object within the Oracle Utilities Application Framework. Remember you can repeat this process with other objects and other file types. Again I am illustrating the ease of integration. The first thing is to create an empty BPEL process that will hold our flow. In Oracle JDeveloper this can be achieved by specifying the Define Service Later template (as other templates have predefined inputs and outputs and in this case we want to specify those). So I will create simpleFileLoad process to house our process. You will start with an empty canvas so you need to first specify the load part of the process using the File Adapter. Select the File Adapter from the Component Palette under BPEL Services and drag and drop it to the left side Partner Links (left is input). You name the Service. In this case I chose LoadFile. Press Next. We will define the interface as part of the wizard so select Define from operation and schema (specified later). Press Next. We are going to choose Read File to denote that we will read the file and specify the default Operation Name as Read. Press Next. The next step is to tell the Adapter the location of the files, how to process them and what to do with them after they have been processed. I am using hardcoded locations in this example but you can have logical locations as well. Press Next. I am now going to tell the adapter how to recognize the files I want to load. In my case I am using CSV files and more importantly I am tell the adapter to run the process for each record in the file it encounters. Press Next. Now, I tell the adapter how often I want to poll for the files. I have taken the defaults. Press Next. At this stage I have no explanation of the format of the input. So I am going to invoke the Native Format Wizard which will guide me through the process of creating the file input format. Clicking the purple cog icon will start the wizard. After an introduction screen (not shown), you specify the format of the input file. The File Adapter supports multiple format types. For this example, I will use Delimited as I am going to load a CSV file. Press Next. The best way for the wizard to work is with a sample. I have a sample file and the wizard will ask how much of the file to use as a template. I will use the defaults. Note: If you are using a language that has other languages other than US-ASCII, it is at this point you specify the character set to use.  Press Next. The sample contains multiple instances of a single record type. The wizard supports complex types as well. We will use the appropriate setting for our file. Press Next. You have to specify the file element and the record element. This will be used by the input wizard to translate the CSV data into an XML structure (this will make sense later). I am using LoadUsers as my file delimiter (root element) and User Record as my record root element. Press Next. As the file is CSV the delimiter is "," so I will also specify that the End Of Line (EOL) indicator indicates the end of a record. Press Next. Up until this point your have not given the columns their names. In my case my sample includes the column names in the first record. This is not always the case but you can specify the names and formats of columns in this dialog (not shown). Press Next. The wizard now generates the schema for the input file. You can specify a name for the schema. I have used userupdate.xsd. We want to verify the schema so press Test. You can test the schema by specifying an input sample. and pressing the green play button. You will see the delimiters you specified earlier for the file and the records. Press Ok to continue. A confirmation screen will be displayed showing you the location of the schema in your project. Press Finish to return to the File Adapter configuration. You will now see the schema and elements prepopulated from the wizard. Press Next. The File Adapter configuration is now complete. Press Finish. Now you need to receive the input from the LoadFile component so we need to place a Receive node in the BPEL process by drag and dropping the Receive component from the Component Palette under BPEL Constructs onto the BPEL process. We link the receive process with the LoadFile component by dragging the left most connect node of the Receive node to the LoadFile component. Once the link is established you need to name the Receive node appropriately and as in the post of the last part of this series you need to generate input variables for the BPEL process to hold the input records in. You need to now add the product Web Service. The process is the same as described in the post of the last part of this series. You drop the Web Service BPEL Service onto the right side of the process and fill in the details of the WSDL URL . You also have to add an Invoke node to call the service and generate the input and outputs variables for the call in the Invoke node. Now, to get the inputs from File to the service. You have to use a Transform (you can use an Assign action but a Transform action is more flexible). You drag and drop the Transform component from the Component Palette under Oracle Extensions and place it between the Receive and Invoke nodes. We name the Transform Node, Mapper File and associate the source of the mapping the schema from the Receive node and the output will be the input variable from the Invoke node. We now build the transform. We first map the user and email attributes by drag and drop the elements from the left to the right. The reason we needed to use the transform is that we will be telling the AS-User service that we want to issue an update action. Remember when we registered the service we actually used Read as the default. If we do not otherwise inform the service to use the Update action it will use the Read action instead (which is not desired). To specify the update action you need to click on the transactionType node on the right and select Set Text to set the action. You need to specify the transactionType of UPD (for update). The mapping is now complete. The final BPEL process is ready for deployment. You then deploy the BPEL process to the server and to test the service by simply dropping a file, in the same pattern/name as you specified, in the directory you specified in the File Adapter. You will see each record as a separate instance entry in the Fusion Middleware Control console. You can now load files into the product. You can repeat this process for each type of file to process. While this was a simple example it illustrates the method of loading data can be achieved using SOA Suite in conjunction with our products.

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  • Gauging Maturity of your BPM Strategy - part 1 / 2

    - by Sanjeev Sharma
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} In this post I will discuss the essence of maturity assessment and the business imperative for doing the same in the context of BPM. Social psychology purports that an individual progresses from being a beginner to an expert in a given activity or task along four stages of self-awareness: Unconscious Incompetence where the individual does not understand or know how to do something and does not necessarily recognize the deficit and may even deny the usefulness of the skill. Conscious Incompetence where the individual recognizes the deficit, as well as the value of a new skill in addressing the deficit. Conscious Competence where the individual understands or knows how to do something but demonstrating the skill requires explicit concentration. Unconscious Competence where the individual has had so much practice with a skill that it has become "second nature" and serves as a basis of developing other complementary skills. We can extend the above thinking to an organization as a whole by measuring an organization’s level of competence in a specific area or capability, as an aggregate of the competence levels of individuals it is comprised of. After all organizations too like individuals, evolve through experience, develop “memory” and capabilities that are shaped through a constant cycle of learning, un-learning and re-learning. Hence the key to organizational success lies in developing these capabilities to enable execution of its strategy in-line with the external environment i.e. demand, competition, economy etc. However developing a capability merits establishing a base line in order to Assess the magnitude of improvement from past investments Identify gaps and short-comings Prioritize future investments in the right areas A maturity assessment is essentially an organizational self-awareness check that is aimed at depicting the “as-is” snapshot of an existing capability in-order to guide future investments to develop that capability in-line with business goals. This effectively is the essence of a maturity Organizational capabilities stem through its architecture, routines, culture and intellectual resources that are implicitly and explicitly embedded in its business processes. Given that business processes underpin realization of organizational capabilities, is what has prompted business transformation and process management efforts. Thus, the BPM capability of an organization needs to be measured on an on-going basis to ensure delivery of its planned benefits. In my next post I will describe Oracle’s BPM Maturity assessment methodology.

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  • Hard Copies VS Soft Copies

    - by Garet Claborn
    Where do you draw the line and say, "OK, I'm actually going to print out this piece of code, spec, formula, or other info and carry it around but these pieces can stay on disk." Well, more importantly why do you draw the line there? I've encountered this a number of times and have some sort of vague conceptions beyond "oh now I'm REALLY stuck, better print this out." I've also found some quicksheets of basic specs to be handy. Really though, I have no particular logic behind what is useful to physically have available in the design and development process. I have a great pile of 'stuff' papers that seemed at least partially relevant at the time, but I only really use about a third of them ever and often end up wishing I had different info on hand. Edit: So this is what I'm hearing in a nutshell: Major parts of the design pattern Common, fairly static and prominently useful code (reference or specs) Some representation of data useful in collaborating or sharing with team Extreme cases of tough problem solving Overwhelmingly,almost never print anything.

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  • Questions About Oracle Solaris 11 ? Join The Expert Live Chat !

    - by Markus Weber
    Our recent Oracle Solaris Online Forum was quite popular, especially in the number of questions that have been asked, and answered.In case you missed it, make sure to watch the replay(s). Considering that the sheer amount of questions we got during this event, we decided to listen to you again, and give you direct access to several senior Oracle Solaris engineers and product managers, by joining our Oracle Solaris 11 TechTarget Live Chat - June 27, 8am - 11am PT Register Today ! Senior engineers confirmed so far are: Bart Smaalders, Dave Miner, Nicolas Droux, David Comay

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  • JDeveloper and ADF Satisfaction Survey - Need Your Input

    - by Shay Shmeltzer
    The JDeveloper & ADF team is looking to get feedback on your experience using JDeveloper and Oracle ADF. We developed a short online survey that will help us understand your usage patterns as well as locate the areas where we need to improve our product. Your input will be helping us help you. Please take 5 minutes to complete the survey - https://www.oraclesurveys.com/se.ashx?s=705E3EFC4861B8EF Thanks for helping, The JDeveloper team

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