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• Sage lance Sage CRM Express, une solution de gestion des clients spécialement conçue pour les PME

  Sage lance Sage CRM Express Une solution de gestion des clients pour les PME Sage a réalisé une étude auprès de ses clients qui montre que 80% des PME disposent de moins de 4 commerciaux et sont en attente d'un outil pour leur suivi clients qui peut s'interfacer facilement à leur solution de gestion commerciale existante. Pour répondre à cette attente, Sage a donc annoncé la sortie de Sage CRM Express. Intégrée de manière native à Sage 100 ou proposée en mode stand-alone, cette nouvelle offre s'adresse donc aux PME de moins de 4 commerciaux. Sage CRM Express est un outil assez simplequi tente de répondre à l'ensemble du processus client (avant-vente, vente, recouvrement, ...

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• Webcast: Get More Sales Ready Leads for Less Cost with Oracle CRM On Demand Marketing

  - by ruth.donohue

  Successful marketing starts with knowing your audience: who they are, what they're buying, and how they like to be contacted. With customer data scattered across multiple systems, getting the answers to these questions can be difficult. Join our live Webcast to see a demonstration of how Oracle CRM On Demand Marketing increases marketing ROI by delivering the right messages to the right targets for the greatest response. Tuesday, March 15, 2011 11:00 a.m. PT / 2:00 p.m. ET Register Now! Technorati Tags: oracle crm,oracle crm on demand,integrated sales and marketing,cloud,saas

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• Oracle Fusion CRM and Lotus Notes Integration by iEnterprises

  - by Richard Lefebvre

  Integrate Oracle Fusion CRM and Lotus Notes in one easy step with nothing to install other than a 'plugin' for your Lotus Notes client. The Lotus Notes Connector for Oracle Fusion CRM developed by iEnterprises is an easy to use tool that allows you to instantly synchronize your Lotus Notes email, calendar, ToDos and PAB (Personal Address Book) to and from your Oracle Fusion CRM system. It removes the need for time consuming copy and paste between these two systems. For more information, a solution data-sheet and/or to request a trial please visit .... http://www.ienterprises.com/products/lotus-notes-connector/connector-for-fusion.html or contact Matt Hatherley ([email protected])

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• CRM Goes to School, Supports Enrollment Growth

  - by Tony Berk

  At Post University in Waterbury, CT, the focus is on the student. Generally, the first interaction from a potential student is a lead, which can come from a variety of sources. Any delay in following up with the interested student (the lead) affects the conversion success rate, i.e., the likelihood of enrollment. By implementing Oracle CRM On Demand, Post University automated the admissions process so the admissions counselors are in direct contact with the students and eliminated many manual steps. The admissions and marketing teams, as well as the students, benefit from the new streamlined process. Up next, Post University, plans to increase the efficiency of the student retention processes with the expansion of Oracle CRM On Demand. Take a look at the video to learn more about Post University's Oracle CRM On Demand implementation: Congrats to Post University, and Apex IT, their implementation partner, on the successful implementation!

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• Microsoft met de la BI dans son ERP, et du Windows 8 dans son CRM Online

  Microsoft met de la BI dans son ERP Et du Windows 8 dans son CRM Online Microsoft met à jour sa gamme Dynamics 2012 avec deux nouveautés. Première annonce, la sortie de la version R2 de Dynamics AX 2012 - un de ses deux ERP maison avec Dynamics NAV (qui vise plus les PME/PMI). Cette version pour les moyennes et grandes entreprises introduit des fonctionnalités de Business Intelligence basées sur Microsoft SQL Server. « Grâce à elles, des informations importantes concernant toutes les activités de l'entreprise, peuvent être exploitées rapidement, de manière intuitive et contextuelle en fonction des requêtes de l'utilisateur », avance Microsoft. Elle proposera é...

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• Data Archival Strategy for CRM system

  - by Ram

  Hi, I need to archive data from a CRM system. Does anyone have any idea on how this can be achieved and what are possible strategies for the archiving?

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• A CRM architecture (open source app)

  - by Csharp

  Hi, I need to develop a CRM application, but I don't know how the architecture should be layed out. Can anyone point me to a high level or detailed outline of how such a project can be developed?

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• .NET OpenSource or cheap CRM

  - by Dkong

  Hi, I'm looking for a decent Open Source or cheap .NET CRM. Does anybody know of any good ones (aside from whatever there is on the front page of Google which I've checked and wasn't that impressed with)

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• Tower defense game: Poison tower in fieldrunners dynamics

  - by Syed Ali Haider Abidi

  I had made a 2d tower defense game in unity3d. Done all the pathfinder, tower upgrading, cash stuff. Now the dynamics. Can one help me in making the dynamics of the paint tower.. Please remember as its a 2d game so I am working on spritesheets. This tower is more like the poison tower in fieldrunners. Fow now I have only one image which follows the enemy but it remains the same. But in fieldrunners it's more realistic -- it changes its direction when the enemies are on different angles.

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• Removing Exchange 2010 and SBS2011 gracefully after migration to Server 2008 Std R2

  - by user145275

  We have recently completed a server replacement for a customer. They had SBS2011 using Exchange 2010. They now have Server 2008 Std R2 and Google Apps email. We have migrated the DHCP, DNS, Filserver and all 5 FSMO roles to the new 2008 R2 server (today). During the grace period for SBS2011 we intend to decomission the old server completely. Previous experience would suggest uninstalling Exchange 2010 then demote SBS2011 then remove from the domain and switch off. Can I simply demote SBS2011 without removing Exchange? Can't really find any walkthroughs on this. My concern is that if we simply turn off SBS2011 the AD is left in a mess with legacy Exchange objects making any potential reintroduction of Exchange difficult in future, plus I want to do it the right way!

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• How can I sort my data while keeping paired rows together?

  - by Joe Lee Frank

  How can I pair two rows on a spreadsheet, so that for each data entry I can sort the matrix but the pair of rows moves as a single list of data, retaining the structure of the two rows? For example: Original entry A1,1 B1,1 C1,1 D1,1 A1,2 B1,2 C1,2 D1,2 A2,1 B2,1 C2,1 D2,1 A2,2 B2,2 C2,2 D2,2 Sorted reverse order A2,1 B2,1 C2,1 D2,1 A2,2 B2,2 C2,2 D2,2 A1,1 B1,1 C1,1 D1,1 A1,2 B1,2 C1,2 D1,2

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• Vlookup to retrieve an ID from table using text match

  - by Federico Giust

  I've got an excel spreadsheet where I would normally use a VLOOKUP. In this case I need to find the ID of the record when comparing email addresses, so the email address is the unique id here. For example on sheet 1 A B C D Person Id | Family Name | First Name | Email #N/A | Doe | John | [email protected] On Sheet 2 A B C D Person Id | Family Name | First Name | Email 12345 | Doe | John | [email protected] Basically on sheet 1 I've got 800 records, on sheet 2 450. I know the 450 are in Sheet 1, so I need to find the ids of those, and put them on sheet 1 where I've got lots more data for each person. What I've tried so far is a VLOOKUP, but I keep getting an error. I'd like to do it with some sort of formula and not using any copy paste and remove duplicates. Any ideas?

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• Excel chart with year-to-year comparison

  - by Craig

  Given this data: Date Year Month Usage (Kw-h) Cost/Month 02/19/08 2008 2 501 59.13 03/18/08 2008 3 404 48.49 04/16/08 2008 4 387 45.67 05/22/08 2008 5 319 37.85 06/23/08 2008 6 363 43.81 07/23/08 2008 7 372 48.86 08/21/08 2008 8 435 59.74 09/23/08 2008 9 358 49.9 10/16/08 2008 10 313 42.01 11/20/08 2008 11 328 39.99 12/16/08 2008 12 374 44.7 01/20/09 2009 1 474 55.35 02/19/09 2009 2 444 52.85 03/19/09 2009 3 398 49.25 04/17/09 2009 4 403 51.05 05/19/09 2009 5 405 49.61 06/18/09 2009 6 373 45.18 07/20/09 2009 7 337 44.67 08/18/09 2009 8 369 50.73 09/17/09 2009 9 377 52.36 10/16/09 2009 10 309 43.4 11/17/09 2009 11 249 34.14 12/16/09 2009 12 327 41.79 01/20/10 2010 1 356 45.66 I would like to produce a report that displays a Usage (Kw-h) line for each year. Features: Y axis: Usage (Kw-h) X axis: Month Line 0..n: lines representing each year's monthly Usage (Kw-h) Bonus points: instead of a line for each year, each month would have a high-low-close (HLC) bar; 'close' would be replaced by the average second Y axis and HLC bar that represents cost/month Questions: Can this be done without a Pivot table? Do I need to have the Year and Month column or can Excel automatically determine this? Current chart:

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• Create a form as a worksheet in Excel that adds records to another worksheet

  - by Holden Fenner

  I am trying to create a form in Excel for vehicle requests. What I want to happen is to create one worksheet that is a recreation of the current paper form, but have a clickable button that will enter all the data for the vehicle request as a record on a second worksheet. Conversely, if you know the record number, I want the form to auto-flll the information from that record number. I have the second part figured out, that should be a simple HLOOKUP, but I don't know how to generate the clickable button. Will I need to use scripting for this, or is there an pre-built way of doing this? (As an aside, I know there are other and better ways of accomplishing database work, but the nature of my work makes Excel the best choice)

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• Prevent users from creating / copying / moving anything except .exe

  - by webnoob

  We have a program that compiles executables into a folder into c:\bin. Ideally I would like to share this folder so users can access the exe's within but stop them creating any other files in there. The reason for this is to stop users grabbing source code and putting it in a shared drive then taking it. We have a Domain Controller setup and all the users belong to a specific security group. Is there any way to achieve this? EDIT: TO clarify, I need to stop users from creating or moving files INTO the C:\bin folder which are not executables.

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• SBS2011 Standard DNS suddenly not resolving some domains

  - by Matt

  Suddenly today I am unable to resolve common domains like serverfault.com, facebook.com; but other domains like google.com, cnn.com work fine. This is on a client machine (Win7 Pro) connected to an SBS2011 Standard domain. The only DNS server is the SBS2011 server. The same domains work fine on all client PCs I have tried, and the same ones do not work. Using nslookup, I get 'no such domain' errors for facebook.com, and the correct DNS entries for the ones that do work. When I add Google's Public DNS to my client PC as a backup (primary = local SBS server, secondary = 8.8.8.8), everything works fine for my client PC, but querying from the SBS server directly or from other client PCs are broken (so I don't believe it's a firewall issue). My main question is how can I see what servers the SBS2011 server queries if it doesn't know about a domain? There is nothing in our firewall logs that say it blocked any DNS-based packets, but I also wanted to query based on the IP/FQDN on the servers that the SBS server was likely to contact to find out about facebook.com for example. Update 23/05/2012: It appears DNS is working again this morning for the affected websites. Both the DC on its own and all client PCs can once again access the websites that were not loading last night, as well as the websites that were working. I haven't changed anything overnight, so it appears that there was some kind of temporary glitch, but I can't understand what would have caused it on the network.

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• SBS2011 Detailed Network Report

  - by HaydnWVN

  I have configured an SBS2011 Server to e-mail me a weekly 'Detailed Network Report' (saw it while configuring a daily e-mailed Back Up report). Within the Report there is lots of info regarding all the Roles on the server (Security, Updates, Back Up etc). Under E-Mail Usage and Mailbox Sizes the following is shown: Now I know these users are sending much more than 1 e-mail a week! So what exactly is this report showing? E-mails within the last 24 hours? How do I go about configuring the Report to show me e-mail statistics for the last week/day/whatever?

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• How to link data in different worksheets

  - by user2961726

  I tried consolidation but I can not get the following to work as it keeps saying no data consolidated. Can somebody try this dummy application and if they figure out how to do the following below can give me a step by step guide so I can attempt myself to learn. I'm not sure if I need to use any coding for this: In the dummy application I have 2 worksheets. One known as "1st", the other "Cases". In the "1st" worksheet you can insert and delete records for the "Case" table at the bottom, what I want to do is insert a row into the Case Table in worksheet "1st" and enter in the data for that row. What should happen is that data should be automatically be updated in the table in the "Cases" worksheet. But I can't seem to get this to work. Also if I delete a row from the table in Worksheet "1st" it should automatically remove that record from the "Cases" worksheet table. Please help. Below is the spreadsheet: http://ge.tt/8sjdkVx/v/0

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• Enable group policy for everything but the SBS?

  - by Jerry Dodge

  I have created a new group policy to disable IPv6 on all machines. There is only the one default OU, no special configuration. However, this policy shall not apply to the SBS its self (nor the other DC at another location on a different subnet) because those machines do depend on IPv6. All the rest do not. I did see a recommendation to create a new OU and put that machine under it, but many other comments say that is extremely messy and not recommended - makes it high maintenance when it comes to changing other group policies. How can I apply this single group policy to every machine except for the domain controllers? PS - Yes, I understand IPv6 will soon be the new standard, but until then, we have no intention to implement it, and it in fact is causing us many issues when enabled.

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• Automatic Reply Out of Hours

  - by Inbr3d

  Is there a way i can use a rule or "timer" of some sort to turn on out of office, or enable an auto reply for 1 mailbox (Sales mailbox) within a time period. Reason: We deal with all timezones, we only open 6am-8pm. critical sales are sometimes lost the automatic reply will involve a telephone number for emergency sales. (yes, spam i know) I wish the auto reply to come from "[email protected]" if this is possible. I've lokekd at transport rules, cant see anything. I cant word my question well enough for google to give an answer.

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• CRMIT’s HIGH VALUE CRM++ PLUGINS FOR CRM On DEMAND

  - by Soumo Das

  Customer satisfaction and experience being the two most considerable factors, these days businesses are on the lookout for automation tools that are world class, agile and keep quality at its core. CRMIT has developed such tools using cutting edge technologies and abstracting industry best practices and R&D.  Self Service Portal  With customers being so meticulous about regular updates and reliable access to their data, administrators just cannot think of walking a thin line. Surviving without a resource that provides a track of customer requirements for services available 24 x 7 can severely affect the productivity. In such a scenario, CRMIT’s Self Service Portal (SSP) is the best solution. This not only tracks the required customer data, but also allows companies to stay in tune with their employees, vendors and stakeholders.   One can directly sign up to become a CRMOD contact and SSP user. One need not use the database, as operations and interactions are d at run time. This is a fully configurable solution that tracks results periodically, thus making it easy for end users. It also offers better security and data visibility that enables users to progress smoothly. Quote and Order Management   When dealing with quotes, contracts and orders becomes complicated, only Quote & Order Management can work as a one-stop solution. CRMIT offers this great tool for managing all this information and for taking care of customer orders and service requirements.  This CRM On Demand plug-in allows one to create a new quote or copy the existing one. Products can be directly added from the product list of CRMOD and the pricing is calculated automatically. Quote can be generated and mailed to the external users in PDF, HTML and XLS formats. This not only allows management of quotes in an enhanced manner, but also supports various billing and tax calculation features that make work effortless.    Report Scheduler  When it comes to analyzing and providing statistics of various business processes currently running in an organization, one cannot depend on manual updates, which sometimes may be inaccurate or even delayed. CRMIT provides a SaaS based powerful solution - Report Scheduler - that allows CRM users to schedule reports as per the frequencies and then receive them as email attachments at the scheduled time.   With this powerful tool, administrators can control the report scheduler for assigning specific reports to specific users. After that, users can login and schedule any assigned report for viewing at particular intervals on monthly, weekly or daily basis. Additionally, users can also copy the mail to external users and can choose the preferred format. The best part is that sharing business data with third party become easy with this and for viewing reports, users need not log into their CRMOD account.  CRM On Demand Offline Solution CRM On-Demand Offline is another great CRM++ extension that allows one to work in both online and offline modes. Synchronizing both the modes is absolutely easy and offers ease while working. CRM OD offline works as an automation tool that not only improves efficiency, but also works as a backup in most cases. It is readily available as a windows application installer and requires users to be online only while validating and synchronizing. The best part is that working in the offline mode also works as a backup. 

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• Tridion Installation

  - by Kevin Brydon

  I am currently upgrading an installation of Tridion from 5.3 to 2011 starting almost from scratch (aside from migrating the database), brand new virtual servers. I just want to ask for some advice on my current server setup... a sanity check. All servers are running Windows Server 2008. The pages on our website are all classic ASP. Database SQL Server cluster. The 5.3 database has been migrated using the DatabaseManager. This is pretty standard and works well (in test anyway). Content Manager A single server to run the Content Manager and the Publisher. There are around 10 people using it at any one time so not under a particularly heavy load. Content Data Store Filesystem located somewhere on the network. One directory for live and one for staging. Content Delivery Two servers (cd1 and cd2) each with the the following server roles installed. cd1 writes to a filesystem content data store for the live website, cd2 writes to the content data store for the staging website. Presentation Two public facing web servers (web1 and web2) serving both the live and staging websites. The web servers read directly from the content data store as its a filesystem. Each of the web servers have the Content Delivery Server installed so that I can use dynamic linking (and other features?). I've so far set up everything but the web servers. Any thoughts? edit Thanks to Ram S who linked me to a decent walkthrough, upvoted. I suppose I should have posed some questions as I didn't really ask a question. I guess I'm a little confused over the content deliver aspect. I have the Content Delivery split in two separate parts. cd1 and cd2 do the work of shifting information from the Content Manager to the Staging/Live web directories. web1 and web2 should do the work of serving the web pages to the outside world and will interact with the content data store (file system). Is this a correct setup? I need some parts of the Content Delivery on my web servers right? Theoretically I could get rid of the cd1 and cd2 servers and use web1 and web2 to do the deployment right? But I suspect this will put the web servers under unnecessary strain should there ever be a big publish. I've been reading the 2011 Installation Manual, Content Delivery section, and I'm finding it quite hard to get my head around!

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• VendInvoiceJour.InvoiceAccount <- VendTable.AccountNum relation

  - by vukis

  Hi. I have following situation: I need to join VendInvoiceJour.InvoiceAccount <- VendTable.AccountNum and take VendTable.Vendgroup. In all cases (queries,or even views) Dynamics ax joins tables VendInvoiceJour.OrderAccount<- VendTable.AccountNum not VendInvoiceJour.InvoiceAccount <- VendTable.AccountNum. I`m trying to use this kind of query: qBdSVendJour = element.query().dataSourceTable(tablenum(VendInvoiceJour)); qBdSVendTbl = qBdSVendJour.addDataSource(tablenum(VendTable)); qBdSVendTbl.relations(true); qBdSVendTbl.joinMode(JoinMOde::InnerJoin); qBdSVendTbl.fetchMode(QueryFetchMode::One2One); qBdSVendTbl.addLink(FieldNum(VendInvoiceJour,InvoiceAccount),FieldNum(VendTable,AccountNum));//(Dynamics ax automaticaly corrects InvoiceAccount to orderaccount in reports if trying this link in morphx)

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• bat cmd or vb script to move specific files from one location to another location

  - by Praveen

  can someone help me with a bat cmd to move specific files from one location to another location my file structure Source location E:\Test1\2011\18\5730547\5730552\html E:\Test1\2011\18\5730547\6430552\html E:\Test1\2011\38\7730140\2330582\html E:\Test1\2011\19\5718547\5730552\html wherein html folder contains css folder, xml and html files. I want to move only file name contains testcase.html and images.html files from the above location to below location Required location E:\Final1\2011\18\5730547\5730552\html E:\Final1\2011\18\5730547\6430552\html E:\Final1\2011\38\7730140\2330582\html E:\Final1\2011\19\5718547\5730552\html Please help me

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• Forbidden access on Apache in Mac Lion

  - by Luis Berrocal

  I'm trying to configure Apache to work with Symfony in my Macbook Pro. I Have installed Lion OSX. I uncommented the line Include /private/etc/apache2/extra/httpd-vhosts.conf on /etc/apache2/httpd.conf. I configured Apache by editing the /private/etc/apache2/extra/httpd-vhosts.conf. and adding the following: :: NameVirtualHost *:80 <VirtualHost *.80> ServerName localhost DocumentRoot "/Library/WebServer/Documents" </VirtualHost> <VirtualHost *:80> DocumentRoot "/Users/luiscberrocal/Documents/dev/lion_test/web" ServerName lion.localhost <Directory "/Users/luiscberrocal/Documents/dev/lion_test/web"> Options Indexes FollowSymlinks AllowOverride All Order allow,deny Allow from all </Directory> </VirtualHost> 3. Added the following to /private/etc/hosts 127.0.0.1 lion.localhost Now when I access http://localhost/test.php I get the following message Forbidden You don't have permission to access /test.php on this server. Apache/2.2.20 (Unix) DAV/2 PHP/5.3.6 with Suhosin-Patch Server at localhost Port 80 I already tried: chmod 777 test.php chmod +x test.php I get the same message if I try to access http://lion.localhost/ I opened the /var/log/apache2/error_log and this is what I found relevant: [Sat Dec 31 09:37:49 2011] [notice] Apache/2.2.20 (Unix) DAV/2 PHP/5.3.6 with Suhosin-Patch configured -- resuming normal operations [Sat Dec 31 09:37:53 2011] [error] [client ::1] (13)Permission denied: access to /test.php denied [Sat Dec 31 09:37:55 2011] [error] [client ::1] (13)Permission denied: access to /test.php denied [Sat Dec 31 09:38:13 2011] [notice] caught SIGTERM, shutting down [Sat Dec 31 09:38:13 2011] [error] (EAI 8)nodename nor servname provided, or not known: Could not resolve host name *.80 -- ignoring! httpd: Could not reliably determine the server's fully qualified domain name, using Luis-Berrocals-MacBook-Pro.local for ServerName [Sat Dec 31 09:38:14 2011] [warn] mod_bonjour: Cannot stat template index file '/System/Library/User Template/English.lproj/Sites/index.html'. [Sat Dec 31 09:38:14 2011] [warn] mod_bonjour: Cannot stat template index file '/System/Library/User Template/English.lproj/Sites/index.html'. [Sat Dec 31 09:38:14 2011] [notice] Digest: generating secret for digest authentication ... [Sat Dec 31 09:38:14 2011] [notice] Digest: done [Sat Dec 31 09:38:14 2011] [notice] Apache/2.2.20 (Unix) DAV/2 PHP/5.3.6 with Suhosin-Patch configured -- resuming normal operations [Sat Dec 31 09:38:18 2011] [error] [client ::1] (13)Permission denied: access to /test.php denied [Sat Dec 31 09:38:19 2011] [error] [client ::1] (13)Permission denied: access to /test.php denied [Sat Dec 31 10:18:09 2011] [error] [client 127.0.0.1] (13)Permission denied: access to /test.php denied [Sat Dec 31 10:18:15 2011] [error] [client 127.0.0.1] (13)Permission denied: access to / denied I can't figure out what I'm doing wrong.

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