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• Not mounting/finding 1TB NTFS drive

  - by Dave

  I am having trouble with Ubuntu recognizing/finding/mounting one of my hard drives. I dual boot Ubuntu and Windows 7. I had Ubuntu 10.04 and all drives showed up under "Places" I could click on any of my Windows/NTFS drives and they would mount as they should. I have since updated to Ubuntu 10.10. One of my drives no longer shows up in "Places" or in Nautilus. I can open gparted and it is listed there, but if I try to click the mount button, I get an error. I am currently at work and can not post any screenshots or errors, but will happily do so later. I was just hoping that someone might be able to give me something to try when I get home. 250gig SATA hard drive (Windows7/NTFS) - recognized/mountable 200gig PATA hard drive (Ubuntu 10.10) - recognized (obviously) 1TB SATA hard drive (NTFS) - not recognized/won't mount Thanks!

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• Can I make a bootable USB flash drive for Mac from Windows

  - by Patrick

  Problem: MacBook hard drive crashed and is ruined. I need to work on a music assignment on a program only available for Mac OS X and Ubuntu, and will not be able to get a new hard drive for the Mac before the assignment is due. I only have non-administrator access to Windows XP and 7 computers. Can I make a USB drive with Ubuntu on it so I can use my MacBook with this? Can I create this from a Windows computer? Please give detailed steps, if possible, for I am a noob when it comes to computers, and especially Linux.

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• How To Run Chrome OS From a USB Drive and Use It On Any Computer

  - by Chris Hoffman

  Google only supports running Chrome OS on Chromebooks, but don’t let that stop you. You can put Chrome OS on a USB drive and boot it on any computer, just as you’d run a Linux distribution from a USB drive. If you just want to test Chrome OS, your best bet is running it in a virtual machine. This ensures that you won’t run into any hardware-related issues. Your computer may not be able to run Chrome OS properly. Note: You’ll need a USB drive with at least 4 GB of space for this. 6 Ways Windows 8 Is More Secure Than Windows 7 HTG Explains: Why It’s Good That Your Computer’s RAM Is Full 10 Awesome Improvements For Desktop Users in Windows 8

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• How to partition a fully used hard drive

  - by MineCraftMan39

  I installed Ubuntu on my laptop which when I got it I had Fedora 13 installed on it as the OS. Now I want to install Fedora 18 in a dual boot with Ubuntu. Problem is when I installed Ubuntu, I didn't partition for dual boot and I gave the entire hard drive to Ubuntu and no longer have the space to dual boot. How can I lower the partition on Ubuntu to make space on the hard drive for Fedora? I want to split the hard drive 50/50 between the two. Thanks in advance.

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• Can't find my DVD drive in Ubuntu 12.04

  - by user72953

  I am completely new to Linux, due to some problems in my Windows I decided to give Linux a try. I am quite liking it accept for some minor issues. The biggest of them is that I cannot find my DVD drive in Ubuntu. After I insert the disk, the drive's green light flickers and then nothing. I don't get anything on my unity bar or desktop. There is no folder inside my /dev folder which indicates a dvd drive. There is a cdrom folder in my root folder but nothing is there. If you guys know what's wrong, I'd appreciate the help. Am a complete newbie so don't expect me to know anything about Ubuntu, although I have spent lots of hours in last 2 days googling my issue so I have basic information...

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• How to install an OS on a external hard drive

  - by Nrew

  I made a little research before coming here. And found out that I need to disconnect all internal hard drive before proceeding. http://www.pendrivelinux.com/installing-ubuntu-to-a-usb-hard-drive/ Here's my question: If I install Windows XP or Ubuntu on an external hard drive. Would it be universal? Can I use it or run it on any computer. Assuming that the bios allows you to boot from USB hard drive. Or even not because there's PLoP Bootmanager And has the considerable amount of memory and processor power to run the OS. What other things to consider when installing an OS in an external hard drive? Is installing in the external hard drive the same as when installing in an internal hard drive? Can I also boot multiple OS? What are the things to consider when doing this? And if you have a tutorial there. Showing how to install an OS in an external hard drive. Please link.

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• Do I need to be worried about these SMART drive temperatures?

  - by Steve Lorimer

  I have 5 hard drives in a machine sitting in a cupboard. /dev/sda is a 500GB Seagate drive, and is the boot disk. /dev/sd{b,c,d,e} are 2TB drives in a raid6 configuration. smartctl is showing significantly higher temperatures (like ~140 degrees celsius) on the raid drives than the boot drive. Do I need to be worried? /dev/sdb and /dev/sde are new Western Digital Black drives (new=1 week) /dev/sdc and /dev/sdd are 5 year old Hitachi drives /dev/sda [SAT], Temperature_Celsius changed from 40 to 39 /dev/sdc [SAT], Temperature_Celsius changed from 142 to 146 /dev/sdc [SAT], Temperature_Celsius changed from 146 to 142 /dev/sdd [SAT], Temperature_Celsius changed from 142 to 146 /dev/sda [SAT], Airflow_Temperature_Cel changed from 61 to 62 /dev/sda [SAT], Temperature_Celsius changed from 39 to 38 /dev/sde [SAT], Temperature_Celsius changed from 107 to 108 /dev/sdb [SAT], Temperature_Celsius changed from 108 to 109 /dev/sdc [SAT], Temperature_Celsius changed from 146 to 150 /dev/sdc [SAT], Temperature_Celsius changed from 146 to 150 /dev/sda [SAT], Airflow_Temperature_Cel changed from 62 to 61 /dev/sda [SAT], Temperature_Celsius changed from 38 to 39 Update: Adding detailed drive information as per request: /dev/sda =========================== smartctl 6.0 2012-10-10 r3643 [x86_64-linux-3.9.10-100.fc17.x86_64] (local build) Copyright (C) 2002-12, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Model Family: Seagate Pipeline HD 5900.2 Device Model: ST3500312CS Serial Number: 5VV47HXA LU WWN Device Id: 5 000c50 02aad5ad6 Firmware Version: SC13 User Capacity: 500,107,862,016 bytes [500 GB] Sector Size: 512 bytes logical/physical Rotation Rate: 5900 rpm Device is: In smartctl database [for details use: -P show] ATA Version is: ATA8-ACS T13/1699-D revision 4 SATA Version is: SATA 2.6, 1.5 Gb/s (current: 1.5 Gb/s) Local Time is: Tue Jun 3 10:54:11 2014 EST SMART support is: Available - device has SMART capability. SMART support is: Enabled /dev/sdb =========================== smartctl 6.0 2012-10-10 r3643 [x86_64-linux-3.9.10-100.fc17.x86_64] (local build) Copyright (C) 2002-12, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Device Model: WDC WD2003FZEX-00Z4SA0 Serial Number: WD-WMC1F1398726 LU WWN Device Id: 5 0014ee 003b8bd25 Firmware Version: 01.01A01 User Capacity: 2,000,398,934,016 bytes [2.00 TB] Sector Sizes: 512 bytes logical, 4096 bytes physical Rotation Rate: 7200 rpm Device is: Not in smartctl database [for details use: -P showall] ATA Version is: ACS-2 (minor revision not indicated) SATA Version is: SATA 3.0, 6.0 Gb/s (current: 3.0 Gb/s) Local Time is: Tue Jun 3 10:54:11 2014 EST SMART support is: Available - device has SMART capability. SMART support is: Enabled /dev/sdc =========================== smartctl 6.0 2012-10-10 r3643 [x86_64-linux-3.9.10-100.fc17.x86_64] (local build) Copyright (C) 2002-12, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Model Family: Hitachi Deskstar 7K3000 Device Model: Hitachi HDS723020BLA642 Serial Number: MN1220F30WSTUD LU WWN Device Id: 5 000cca 369cc9f5d Firmware Version: MN6OA580 User Capacity: 2,000,398,934,016 bytes [2.00 TB] Sector Size: 512 bytes logical/physical Rotation Rate: 7200 rpm Device is: In smartctl database [for details use: -P show] ATA Version is: ATA8-ACS T13/1699-D revision 4 SATA Version is: SATA 2.6, 6.0 Gb/s (current: 3.0 Gb/s) Local Time is: Tue Jun 3 10:54:11 2014 EST SMART support is: Available - device has SMART capability. SMART support is: Enabled /dev/sdd =========================== smartctl 6.0 2012-10-10 r3643 [x86_64-linux-3.9.10-100.fc17.x86_64] (local build) Copyright (C) 2002-12, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Model Family: Hitachi Deskstar 7K3000 Device Model: Hitachi HDS723020BLA642 Serial Number: MN1220F30WST4D LU WWN Device Id: 5 000cca 369cc9f48 Firmware Version: MN6OA580 User Capacity: 2,000,398,934,016 bytes [2.00 TB] Sector Size: 512 bytes logical/physical Rotation Rate: 7200 rpm Device is: In smartctl database [for details use: -P show] ATA Version is: ATA8-ACS T13/1699-D revision 4 SATA Version is: SATA 2.6, 6.0 Gb/s (current: 1.5 Gb/s) Local Time is: Tue Jun 3 10:54:11 2014 EST SMART support is: Available - device has SMART capability. SMART support is: Enabled /dev/sde =========================== smartctl 6.0 2012-10-10 r3643 [x86_64-linux-3.9.10-100.fc17.x86_64] (local build) Copyright (C) 2002-12, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Device Model: WDC WD2003FZEX-00Z4SA0 Serial Number: WD-WMC1F1483782 LU WWN Device Id: 5 0014ee 3002d235c Firmware Version: 01.01A01 User Capacity: 2,000,398,934,016 bytes [2.00 TB] Sector Sizes: 512 bytes logical, 4096 bytes physical Rotation Rate: 7200 rpm Device is: Not in smartctl database [for details use: -P showall] ATA Version is: ACS-2 (minor revision not indicated) SATA Version is: SATA 3.0, 6.0 Gb/s (current: 1.5 Gb/s) Local Time is: Tue Jun 3 10:54:11 2014 EST SMART support is: Available - device has SMART capability. SMART support is: Enabled

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• How to backup a NAS drive to a USB drive?

  - by Tim Murphy

  How would you backup 600+ GB of data on a NAS (Network-Attached Storage) drive to a USB external drive? The NAS drive does not contain mission critical data nonetheless I wish to make weekly copies of it just in case. The NAS drive is almost exclusively used as an archive dump and is rarely updated. However the backup strategy used must have a simple restore procedure so I can confidently say the data now on the NAS drive is exactly how it was at the time of backup. I did try xcopy but seemed like it would take many-many hours and eventually crashed with insufficient memory. http://www.ctunion.com/node/114 suggests I would need to use xxcopy instead due to folder/file name lengths. My concern with xcopy/xxcopy is the length of time it takes. Hoping something else is faster. NAS drive is DLink DNS-313. 1TB drive installed. Connected to router via Ethernet cable. USB drive is Seagate 1TB. Can be connected to Windows Vista (preferred) or Windows 7 PCs. Both PCs are usually connected Wirelessly however ethernet cable can be used during backup to speed up the process.

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• What is the quickest reliable way to backup a NAS drive to a USB drive?

  - by Tim Murphy

  How would you backup 600+ GB of data on a NAS (Network-Attached Storage) drive to a USB external drive? The NAS drive does not contain mission critical data nonetheless I wish to make weekly copies of it just in case. The NAS drive is almost exclusively used as an archive dump and is rarely updated. However the backup strategy used must have a simple restore procedure so I can confidently say the data now on the NAS drive is exactly how it was at the time of backup. I did try xcopy but seemed like it would take many-many hours and eventually crashed with insufficient memory. http://www.ctunion.com/node/114 suggests I would need to use xxcopy instead due to folder/file name lengths. My concern with xcopy/xxcopy is the length of time it takes. Hoping something else is faster. NAS drive is DLink DNS-313. 1TB drive installed. Connected to router via Ethernet cable. USB drive is Seagate 1TB. Can be connected to Windows Vista (preferred) or Windows 7 PCs. Both PCs are usually connected Wirelessly however ethernet cable can be used during backup to speed up the process.

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• File copying utility like rsync with error handling like ddrescue, for data recovery from a hard drive with bad sectors or hardware failure

  - by purefusion

  I have a hard drive with either bad blocks or sectors that are failing to read due to potential mechanical issues, such as a bad disk head, bad motor, or some other issue that is causing the hard drive to read data excruciatingly slowly and with lots of read errors. I'm seeing an average of 50 KB/sec, with some reads dropping below 10 KB/sec, and frequently it gets stuck on a file or sector altogether, usually for quite a long time—from 2-10 minutes or more (when using rsync, before it times out). Speed seems to vary wildly, and it gets stuck on files a lot, and when it finally gets "unstuck" it only seems to last for a short burst before it gets stuck again. The drive is also very quiet with only an occasional sound of files copying (usually when it gets stuck/unstuck for a brief time, before getting stuck again). Thus, there are none of those evil sounds that are normally associated with HDD death. Someone suggested that the problems sounded like they might be caused by a misaligned disk head, which requires a lot of re-reads before it finally reads data with success. Sounds plausible, but I digress... Anyway, the problem with rsync is that it seems to have no decent error handling support. Obviously, it wasn't meant for use in recovering data from failing hard drives, but all the so-called "data recovery" utilities out there that are meant for such use usually focus on recovery of deleted files or messed up partitions, rather than copying files off dying hard drives. Deleted file recovery is not what I need, obviously, so perhaps you can understand my disappointment in not being able to find what I'm after yet. Naturally, this is where you'd probably say "You should use ddrescue!" Well, that's all fine and dandy, but I've already got most of the data backed up, so I just want to recover certain files. I'm not concerned with trying to recover a full partition block-by-block as ddrescue does. I am only interested in rescuing just specific files and directories. Ideally, what I'd like is some sort of cross between rsync and ddrescue: something that lets me specify source and destination as directories of normal files like rsync (rather than two full partitions as ddrescue requires), with a way to skip files with errors in an initial run, and then allows me to attempt recovery of those files with errors in a later run (with a slightly altered command, of course), perhaps even offering an option to specify the number of retry attempts ...just like how ddrescue works with blocks, only I want a utility that works with specific files/directories like rsync does. So am I daydreaming here, or does something out there exist that can do this? Or, maybe even a way to make rsync or ddrescue work in such a way? I'm really open to whatever solutions might work, so long as they let me choose which files I want to "rescue", and can skip files with errors in the initial run, and try/retry those errors again later. So far I've tried rsync with the following options, but it often gets stuck on a file for longer than the timeout, and ideally I'd just like it to move on to the next file and come back later to the files it gets stuck on. I don't think that's possible though. Anyway, here's what I've been using up till now: rsync -avP --stats --block-size=512 --timeout=600 /path/to/source/* /path/to/destination/

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• Can't detect hard drive on Macbook Pro

  - by MartinMoizard

  I changed a few month ago the config of my Macbook Pro with the following: I bought a SSD hard drive I removed the hard drive of my Mac book Pro and installed there my brand new SSD Then I removed my DVD drive and installed my hold hard drive instead with a caddy Everything was working great until today when I couldn't access anymore to my old hard drive because it is not detected anymore. Sometimes Mac OSX is mounting it but it takes like 15 min to browse a simple folder. I opened my laptop to have a look at the problem. It seemed like the optical drive connector was not plugged correctly to the motherboard (that connector: http://cl.ly/2T0X2e1j0J1g47061d1t). So I plugged it correctly and reboot. It didn't fix my problem. Then I tried to put my SSD in the caddy and to boot: no hard drive was detected. So I guess there is something wrong either with the caddy, either with the optical drive connector, or either with the plug that is on the motherboard. So my question is, how can I know where the problem comes from?

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• Installed Windows 7 Ultimate on D Drive and previous Windows 7 Enterprise on C Drive has stopped starting up

  - by teenup

  Please please help! I have installed Windows 7 Ultimate on same hard drive on D Drive on my laptop and the previous Windows 7 Enterprise which was installed on C Drive is not booting up now. When I turn on my laptop, I see two Windows 7 on the screen, when I select newer one, it starts, but when I select older one which is Enterprise edition, system won't start and I get the DOS black screen with this error message: Windows Boot Manager Windows failed to start. A recent hardware or software change might be the cause. To fix the problem: Insert your Windows installation disc and restart your computer. Choose your language settings, and then click "Next." Click "repair your computer." Info: The boot selection failed because a required device is inaccessible. I notice that when I run the newer OS installed, the previous OS's drive (Which is D: now instead of C:) has become unusable and when I double click it, it asks me to format the drive. The data, that I had on my D Drive (Which is now C Drive for new OS), I had copied it to a network path and it is available. It was containing Windows 7 Users folder which I copied at that time when installing new windows. I have copied that Users folder again to the new OS's C Drive thinking it would run again, but of no use. Please please please...if someone can help...It is extremely required for me. Thanks a lot in advance.

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• Hard Disk Space Changes

  - by Write.

  I am currently running on Windows 7 x64, and have observe that my hard disk space is acting a little weird. Currently, my harddisk has 3 partitions, C:, D:, E:. Previously, before I delete a huge folder (30gb of data) from my D: drive, my C: drive has about 1gb left, while my E: drive has about 5 gb left. After deleting the 30gb of data (from D: drive), my space in D: drive has been recovered (but not sure if it's fully recovered), my C: drive which only had about 1gb left increased to 3. While my E: drive which had 5gb left dropped to 1. I was wondering if it has something to do with the fragmentations and whatsoever I always hear about in harddisk. Has anyone encountered similar issues or have an explanation to why it could be happening?

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• Can hard drives experience magnetic interference from a server chassis?

  - by eek142

  I'm currently building a server, and it's exhibiting the weirdest behavior with the hard drive. It is a 2U case, and I have trouble trouble accessing the Seagate SATAIII hard drive when it is in the bottom slot of the hard drive cage. The case is made of galvanized/anodized steel. I thought the drive was DOA, but then I swapped it into the top slot, and the problem was solved--the system had no trouble recognizing the drive anymore! This got me thinking: Is it possible that the magnetic field from the chassis was affecting the hard drive's functionality? I only have this problem with the mechanical hard drive, not the SSD. Could it be because the chassis is made of steel? I'm baffled.

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• How to have file/folder icons use a relative path?

  - by Memor-X

  On my portable hard drive I set icons for almost every organized folder. All these icons are located in an Icons folder located on the root directory of the same hard drive. When I change the drive letter of the hard drive (well I don't, windows does automatically sometimes) these icons are lost. So far this hard drive is assigned to F: While it's not a problem now, it may becomes a problem if I upgrade my computer or get a new one and the F: Drive is already taken up for something else. It's also annoying on networks where F: is mapped to a network drive.

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• External HDD USB 3.0 failure

  - by Philip

  [ 2560.376113] usb 9-1: new high-speed USB device number 2 using xhci_hcd [ 2560.376186] usb 9-1: Device not responding to set address. [ 2560.580136] usb 9-1: Device not responding to set address. [ 2560.784104] usb 9-1: device not accepting address 2, error -71 [ 2560.840127] hub 9-0:1.0: unable to enumerate USB device on port 1 [ 2561.080182] usb 10-1: new SuperSpeed USB device number 5 using xhci_hcd [ 2566.096163] usb 10-1: device descriptor read/8, error -110 [ 2566.200096] usb 10-1: new SuperSpeed USB device number 5 using xhci_hcd [ 2571.216175] usb 10-1: device descriptor read/8, error -110 [ 2571.376138] hub 10-0:1.0: unable to enumerate USB device on port 1 [ 2571.744174] usb 10-1: new SuperSpeed USB device number 7 using xhci_hcd [ 2576.760116] usb 10-1: device descriptor read/8, error -110 [ 2576.864074] usb 10-1: new SuperSpeed USB device number 7 using xhci_hcd [ 2581.880153] usb 10-1: device descriptor read/8, error -110 [ 2582.040123] hub 10-0:1.0: unable to enumerate USB device on port 1 [ 2582.224139] hub 9-0:1.0: unable to enumerate USB device on port 1 [ 2582.464177] usb 10-1: new SuperSpeed USB device number 9 using xhci_hcd [ 2587.480122] usb 10-1: device descriptor read/8, error -110 [ 2587.584079] usb 10-1: new SuperSpeed USB device number 9 using xhci_hcd [ 2592.600150] usb 10-1: device descriptor read/8, error -110 [ 2592.760134] hub 10-0:1.0: unable to enumerate USB device on port 1 [ 2593.128175] usb 10-1: new SuperSpeed USB device number 11 using xhci_hcd [ 2598.144183] usb 10-1: device descriptor read/8, error -110 [ 2598.248109] usb 10-1: new SuperSpeed USB device number 11 using xhci_hcd [ 2603.264171] usb 10-1: device descriptor read/8, error -110 [ 2603.480157] usb 10-1: new SuperSpeed USB device number 12 using xhci_hcd [ 2608.496162] usb 10-1: device descriptor read/8, error -110 [ 2608.600091] usb 10-1: new SuperSpeed USB device number 12 using xhci_hcd [ 2613.616166] usb 10-1: device descriptor read/8, error -110 [ 2613.832170] usb 10-1: new SuperSpeed USB device number 13 using xhci_hcd [ 2618.848135] usb 10-1: device descriptor read/8, error -110 [ 2618.952079] usb 10-1: new SuperSpeed USB device number 13 using xhci_hcd [ 2623.968155] usb 10-1: device descriptor read/8, error -110 [ 2624.184176] usb 10-1: new SuperSpeed USB device number 14 using xhci_hcd [ 2629.200124] usb 10-1: device descriptor read/8, error -110 [ 2629.304075] usb 10-1: new SuperSpeed USB device number 14 using xhci_hcd [ 2634.320172] usb 10-1: device descriptor read/8, error -110 [ 2634.424135] hub 10-0:1.0: unable to enumerate USB device on port 1 [ 2634.776186] usb 10-1: new SuperSpeed USB device number 15 using xhci_hcd [ 2639.792105] usb 10-1: device descriptor read/8, error -110 [ 2639.896090] usb 10-1: new SuperSpeed USB device number 15 using xhci_hcd [ 2644.912172] usb 10-1: device descriptor read/8, error -110 [ 2645.128174] usb 10-1: new SuperSpeed USB device number 16 using xhci_hcd [ 2650.144160] usb 10-1: device descriptor read/8, error -110 [ 2650.248062] usb 10-1: new SuperSpeed USB device number 16 using xhci_hcd [ 2655.264120] usb 10-1: device descriptor read/8, error -110 [ 2655.480182] usb 10-1: new SuperSpeed USB device number 17 using xhci_hcd [ 2660.496121] usb 10-1: device descriptor read/8, error -110 [ 2660.600086] usb 10-1: new SuperSpeed USB device number 17 using xhci_hcd [ 2665.616167] usb 10-1: device descriptor read/8, error -110 [ 2665.832177] usb 10-1: new SuperSpeed USB device number 18 using xhci_hcd [ 2670.848110] usb 10-1: device descriptor read/8, error -110 [ 2670.952066] usb 10-1: new SuperSpeed USB device number 18 using xhci_hcd [ 2675.968081] usb 10-1: device descriptor read/8, error -110 [ 2676.072124] hub 10-0:1.0: unable to enumerate USB device on port 1 [ 2786.104531] xhci_hcd 0000:02:00.0: remove, state 4 [ 2786.104546] usb usb10: USB disconnect, device number 1 [ 2786.104686] xHCI xhci_drop_endpoint called for root hub [ 2786.104692] xHCI xhci_check_bandwidth called for root hub [ 2786.104942] xhci_hcd 0000:02:00.0: USB bus 10 deregistered [ 2786.105054] xhci_hcd 0000:02:00.0: remove, state 4 [ 2786.105065] usb usb9: USB disconnect, device number 1 [ 2786.105176] xHCI xhci_drop_endpoint called for root hub [ 2786.105181] xHCI xhci_check_bandwidth called for root hub [ 2786.109787] xhci_hcd 0000:02:00.0: USB bus 9 deregistered [ 2786.110134] xhci_hcd 0000:02:00.0: PCI INT A disabled [ 2794.268445] pci 0000:02:00.0: [1b73:1000] type 0 class 0x000c03 [ 2794.268483] pci 0000:02:00.0: reg 10: [mem 0x00000000-0x0000ffff] [ 2794.268689] pci 0000:02:00.0: PME# supported from D0 D3hot [ 2794.268700] pci 0000:02:00.0: PME# disabled [ 2794.276383] pci 0000:02:00.0: BAR 0: assigned [mem 0xd7800000-0xd780ffff] [ 2794.276398] pci 0000:02:00.0: BAR 0: set to [mem 0xd7800000-0xd780ffff] (PCI address [0xd7800000-0xd780ffff]) [ 2794.276419] pci 0000:02:00.0: no hotplug settings from platform [ 2794.276658] xhci_hcd 0000:02:00.0: enabling device (0000 -> 0002) [ 2794.276675] xhci_hcd 0000:02:00.0: PCI INT A -> GSI 16 (level, low) -> IRQ 16 [ 2794.276762] xhci_hcd 0000:02:00.0: setting latency timer to 64 [ 2794.276771] xhci_hcd 0000:02:00.0: xHCI Host Controller [ 2794.276913] xhci_hcd 0000:02:00.0: new USB bus registered, assigned bus number 9 [ 2794.395760] xhci_hcd 0000:02:00.0: irq 16, io mem 0xd7800000 [ 2794.396141] xHCI xhci_add_endpoint called for root hub [ 2794.396144] xHCI xhci_check_bandwidth called for root hub [ 2794.396195] hub 9-0:1.0: USB hub found [ 2794.396203] hub 9-0:1.0: 1 port detected [ 2794.396305] xhci_hcd 0000:02:00.0: xHCI Host Controller [ 2794.396371] xhci_hcd 0000:02:00.0: new USB bus registered, assigned bus number 10 [ 2794.396496] xHCI xhci_add_endpoint called for root hub [ 2794.396499] xHCI xhci_check_bandwidth called for root hub [ 2794.396547] hub 10-0:1.0: USB hub found [ 2794.396553] hub 10-0:1.0: 1 port detected [ 2798.004084] usb 1-3: new high-speed USB device number 8 using ehci_hcd [ 2798.140824] scsi21 : usb-storage 1-3:1.0 [ 2820.176116] usb 1-3: reset high-speed USB device number 8 using ehci_hcd [ 2824.000526] scsi 21:0:0:0: Direct-Access BUFFALO HD-PZU3 0001 PQ: 0 ANSI: 6 [ 2824.002263] sd 21:0:0:0: Attached scsi generic sg2 type 0 [ 2824.003617] sd 21:0:0:0: [sdb] 1953463728 512-byte logical blocks: (1.00 TB/931 GiB) [ 2824.005139] sd 21:0:0:0: [sdb] Write Protect is off [ 2824.005149] sd 21:0:0:0: [sdb] Mode Sense: 1f 00 00 08 [ 2824.009084] sd 21:0:0:0: [sdb] No Caching mode page present [ 2824.009094] sd 21:0:0:0: [sdb] Assuming drive cache: write through [ 2824.011944] sd 21:0:0:0: [sdb] No Caching mode page present [ 2824.011952] sd 21:0:0:0: [sdb] Assuming drive cache: write through [ 2824.049153] sdb: sdb1 [ 2824.051814] sd 21:0:0:0: [sdb] No Caching mode page present [ 2824.051821] sd 21:0:0:0: [sdb] Assuming drive cache: write through [ 2824.051825] sd 21:0:0:0: [sdb] Attached SCSI disk [ 2839.536624] usb 1-3: USB disconnect, device number 8 [ 2844.620178] usb 10-1: new SuperSpeed USB device number 2 using xhci_hcd [ 2844.640281] scsi22 : usb-storage 10-1:1.0 [ 2850.326545] scsi 22:0:0:0: Direct-Access BUFFALO HD-PZU3 0001 PQ: 0 ANSI: 6 [ 2850.327560] sd 22:0:0:0: Attached scsi generic sg2 type 0 [ 2850.329561] sd 22:0:0:0: [sdb] 1953463728 512-byte logical blocks: (1.00 TB/931 GiB) [ 2850.329889] sd 22:0:0:0: [sdb] Write Protect is off [ 2850.329897] sd 22:0:0:0: [sdb] Mode Sense: 1f 00 00 08 [ 2850.330223] sd 22:0:0:0: [sdb] No Caching mode page present [ 2850.330231] sd 22:0:0:0: [sdb] Assuming drive cache: write through [ 2850.331414] sd 22:0:0:0: [sdb] No Caching mode page present [ 2850.331423] sd 22:0:0:0: [sdb] Assuming drive cache: write through [ 2850.384116] usb 10-1: USB disconnect, device number 2 [ 2850.392050] sd 22:0:0:0: [sdb] Unhandled error code [ 2850.392056] sd 22:0:0:0: [sdb] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK [ 2850.392061] sd 22:0:0:0: [sdb] CDB: Read(10): 28 00 00 00 00 00 00 00 08 00 [ 2850.392074] end_request: I/O error, dev sdb, sector 0 [ 2850.392079] quiet_error: 70 callbacks suppressed [ 2850.392082] Buffer I/O error on device sdb, logical block 0 [ 2850.392194] ldm_validate_partition_table(): Disk read failed. [ 2850.392271] Dev sdb: unable to read RDB block 0 [ 2850.392377] sdb: unable to read partition table [ 2850.392581] sd 22:0:0:0: [sdb] READ CAPACITY failed [ 2850.392584] sd 22:0:0:0: [sdb] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK [ 2850.392588] sd 22:0:0:0: [sdb] Sense not available. [ 2850.392613] sd 22:0:0:0: [sdb] Asking for cache data failed [ 2850.392617] sd 22:0:0:0: [sdb] Assuming drive cache: write through [ 2850.392621] sd 22:0:0:0: [sdb] Attached SCSI disk [ 2850.732182] usb 10-1: new SuperSpeed USB device number 3 using xhci_hcd [ 2850.752228] scsi23 : usb-storage 10-1:1.0 [ 2851.752709] scsi 23:0:0:0: Direct-Access BUFFALO HD-PZU3 0001 PQ: 0 ANSI: 6 [ 2851.754481] sd 23:0:0:0: Attached scsi generic sg2 type 0 [ 2851.756576] sd 23:0:0:0: [sdb] 1953463728 512-byte logical blocks: (1.00 TB/931 GiB) [ 2851.758426] sd 23:0:0:0: [sdb] Write Protect is off [ 2851.758436] sd 23:0:0:0: [sdb] Mode Sense: 1f 00 00 08 [ 2851.758779] sd 23:0:0:0: [sdb] No Caching mode page present [ 2851.758787] sd 23:0:0:0: [sdb] Assuming drive cache: write through [ 2851.759968] sd 23:0:0:0: [sdb] No Caching mode page present [ 2851.759977] sd 23:0:0:0: [sdb] Assuming drive cache: write through [ 2851.817710] sdb: sdb1 [ 2851.820562] sd 23:0:0:0: [sdb] No Caching mode page present [ 2851.820568] sd 23:0:0:0: [sdb] Assuming drive cache: write through [ 2851.820572] sd 23:0:0:0: [sdb] Attached SCSI disk [ 2852.060352] usb 10-1: reset SuperSpeed USB device number 3 using xhci_hcd [ 2852.076533] xhci_hcd 0000:02:00.0: xHCI xhci_drop_endpoint called with disabled ep f6b19060 [ 2852.076538] xhci_hcd 0000:02:00.0: xHCI xhci_drop_endpoint called with disabled ep f6b1908c [ 2852.196329] usb 10-1: reset SuperSpeed USB device number 3 using xhci_hcd [ 2852.212593] xhci_hcd 0000:02:00.0: xHCI xhci_drop_endpoint called with disabled ep f6b19060 [ 2852.212599] xhci_hcd 0000:02:00.0: xHCI xhci_drop_endpoint called with disabled ep f6b1908c [ 2852.456290] usb 10-1: reset SuperSpeed USB device number 3 using xhci_hcd [ 2852.472402] xhci_hcd 0000:02:00.0: xHCI xhci_drop_endpoint called with disabled ep f6b19060 [ 2852.472408] xhci_hcd 0000:02:00.0: xHCI xhci_drop_endpoint called with disabled ep f6b1908c [ 2852.624304] usb 10-1: reset SuperSpeed USB device number 3 using xhci_hcd [ 2852.640531] xhci_hcd 0000:02:00.0: xHCI xhci_drop_endpoint called with disabled ep f6b19060 [ 2852.640536] xhci_hcd 0000:02:00.0: xHCI xhci_drop_endpoint called with disabled ep f6b1908c [ 2852.772296] usb 10-1: reset SuperSpeed USB device number 3 using xhci_hcd [ 2852.788536] xhci_hcd 0000:02:00.0: xHCI xhci_drop_endpoint called with disabled ep f6b19060 [ 2852.788541] xhci_hcd 0000:02:00.0: xHCI xhci_drop_endpoint called with disabled ep f6b1908c [ 2852.920349] usb 10-1: reset SuperSpeed USB device number 3 using xhci_hcd [ 2852.936536] xhci_hcd 0000:02:00.0: xHCI xhci_drop_endpoint called with disabled ep f6b19060 [ 2852.936540] xhci_hcd 0000:02:00.0: xHCI xhci_drop_endpoint called with disabled ep f6b1908c [ 2853.072287] usb 10-1: reset SuperSpeed USB device number 3 using xhci_hcd [ 2853.088565] xhci_hcd 0000:02:00.0: xHCI xhci_drop_endpoint called with disabled ep f6b19060 [ 2853.088570] xhci_hcd 0000:02:00.0: xHCI xhci_drop_endpoint called with disabled ep f6b1908c [ 2884.176339] usb 10-1: reset SuperSpeed USB device number 3 using xhci_hcd [ 2884.192561] xhci_hcd 0000:02:00.0: xHCI xhci_drop_endpoint called with disabled ep f6b19060 [ 2884.192567] xhci_hcd 0000:02:00.0: xHCI xhci_drop_endpoint called with disabled ep f6b1908c [ 2884.320349] usb 10-1: reset SuperSpeed USB device number 3 using xhci_hcd [ 2884.336526] xhci_hcd 0000:02:00.0: xHCI xhci_drop_endpoint called with disabled ep f6b19060 [ 2884.336531] xhci_hcd 0000:02:00.0: xHCI xhci_drop_endpoint called with disabled ep f6b1908c [ 2884.468344] usb 10-1: reset SuperSpeed USB device number 3 using xhci_hcd [ 2884.484551] xhci_hcd 0000:02:00.0: xHCI xhci_drop_endpoint called with disabled ep f6b19060 [ 2884.484556] xhci_hcd 0000:02:00.0: xHCI xhci_drop_endpoint called with disabled ep f6b1908c [ 2884.612349] usb 10-1: reset SuperSpeed USB device number 3 using xhci_hcd [ 2884.628540] xhci_hcd 0000:02:00.0: xHCI xhci_drop_endpoint called with disabled ep f6b19060 [ 2884.628545] xhci_hcd 0000:02:00.0: xHCI xhci_drop_endpoint called with disabled ep f6b1908c [ 2884.756350] usb 10-1: reset SuperSpeed USB device number 3 using xhci_hcd [ 2884.772528] xhci_hcd 0000:02:00.0: xHCI xhci_drop_endpoint called with disabled ep f6b19060 [ 2884.772533] xhci_hcd 0000:02:00.0: xHCI xhci_drop_endpoint called with disabled ep f6b1908c [ 2884.848116] usb 10-1: USB disconnect, device number 3 [ 2884.851493] scsi 23:0:0:0: [sdb] killing request [ 2884.851501] scsi 23:0:0:0: [sdb] killing request [ 2884.851699] scsi 23:0:0:0: [sdb] Unhandled error code [ 2884.851702] scsi 23:0:0:0: [sdb] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK [ 2884.851708] scsi 23:0:0:0: [sdb] CDB: Read(10): 28 00 00 5f 2b ee 00 00 3e 00 [ 2884.851721] end_request: I/O error, dev sdb, sector 6237166 [ 2884.851726] Buffer I/O error on device sdb1, logical block 6237102 [ 2884.851730] Buffer I/O error on device sdb1, logical block 6237103 [ 2884.851738] Buffer I/O error on device sdb1, logical block 6237104 [ 2884.851741] Buffer I/O error on device sdb1, logical block 6237105 [ 2884.851744] Buffer I/O error on device sdb1, logical block 6237106 [ 2884.851747] Buffer I/O error on device sdb1, logical block 6237107 [ 2884.851750] Buffer I/O error on device sdb1, logical block 6237108 [ 2884.851753] Buffer I/O error on device sdb1, logical block 6237109 [ 2884.851757] Buffer I/O error on device sdb1, logical block 6237110 [ 2884.851807] scsi 23:0:0:0: [sdb] Unhandled error code [ 2884.851810] scsi 23:0:0:0: [sdb] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK [ 2884.851813] scsi 23:0:0:0: [sdb] CDB: Read(10): 28 00 00 5f 2c 2c 00 00 3e 00 [ 2884.851824] end_request: I/O error, dev sdb, sector 6237228 [ 2885.168190] usb 10-1: new SuperSpeed USB device number 4 using xhci_hcd [ 2885.188268] scsi24 : usb-storage 10-1:1.0 Please help me with my problem. I got this after running dmesg.

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• How to let hard drive sleep in RAID1 configuration?

  - by Al Kepp

  Normally in Windows 7 a hard drive stops spinning when it is not used for a longer while. This can be configured in Windows and I use it on computers which are turned on 24/7 but not used much often. My problem is on a computer with Intel X79 chipset with an integrated RAID controller. There is Windows 7 installed on an SSD drive, and there is RAID1 array with two SATA HDD drives for data. Those SATA drives aren't used much so I'd like to let them sleep (i.e stop spinning). But they ignore settings in Windows. How to let them sleep when using RAID1? It seems to me that those drives are "unstoppable", they are spinning 24/7 even when they aren't used at all. Maybe they would behave normally if I used Windows-based software RAID, but I use hardware RAID controller. Is there a way to let them stop spinning and sleep after for example 3 or 5 hours of inactivity (i.e. the same way as they would behave in Windows without RAID)?

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• How do I remove a USB drive's write protection?

  - by nate

  I have a SanDisk Cruser Blade USB stick that suddenly seems to be write protected. I tried running DiskPart but after I write the command "attributes disk clear readonly" it displays this: Microsoft DiskPart version 5.1.3565 ADD - Add a mirror to a simple volume. ACTIVE - Marks the current basic partition as an active boot partition. ASSIGN - Assign a drive letter or mount point to the selected volume. BREAK - Break a mirror set. CLEAN - Clear the configuration information, or all information, off the disk. CONVERT - Converts between different disk formats. CREATE - Create a volume or partition. DELETE - Delete an object. DETAIL - Provide details about an object. EXIT - Exit DiskPart EXTEND - Extend a volume. HELP - Prints a list of commands. IMPORT - Imports a disk group. LIST - Prints out a list of objects. INACTIVE - Marks the current basic partition as an inactive partition. ONLINE - Online a disk that is currently marked as offline. REM - Does nothing. Used to comment scripts. REMOVE - Remove a drive letter or mount point assignment. REPAIR - Repair a RAID-5 volume. RESCAN - Rescan the computer looking for disks and volumes. RETAIN - Place a retainer partition under a simple volume. SELECT - Move the focus to an object. It's like when you type help at the DiskPart prompt, so how do I get past this? This problem started when I plugged the stick into a laptop which had viruses, if that's any help.

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• How can I write directly to my Zune HD hard drive?

  - by iamgoat

  When syncing photos to the Zune HD it resizes them down to a much lower resolution which means I cannot load a high res picture on it (comic book) and zoom in to read it. This defeats the whole purpose of having a zoom feature. There is a registry hack you can make to get the Zune to display under My Computer. Then if you killed the zune process while it's syncing you'd be able to access it like a hard drive and copy files to it. It seems like the more recent firmware and/or Zune software version now prevents this. How can I treat it like an HDD and copy files to it? I simply want to take my original pictures folder and copy it over the low resolution versions the Zune software resized it to. An alternative option would be to remove the hard drive from it and see if I can connect it to a computer directly, but I just got this and don't want to disassemble it yet. Note to Microsoft: Why do you allow me to set the encoding quality of music, but not photos?

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• Can a folder on a NAS be made available as a physical drive in VMWare?

  - by asbjornu

  We are currently in the process of moving from a single web server to two load balanced web servers and are facing some challenges we don't quite know how to fix. One of these is that the current single server hosts applications that write stuff to disk. The applications running on the server expects that when something is written to disk it later will in fact exist, so it's important that this premise is fulfilled with the dual server architecture as well. The dual server setup is a couple of VMWare instances with Windows Server 2008 R2 as the guest operating system. Out of the box, these instances does not share any kind of file system, so just moving the applications over would make them break since one instance would write something to the file system that doesn't exist on the other. Thus we need to share a file system between the two virtual servers. Our host has proposed to create a network share on a SAN and map this share individually on each virtual machine. This doesn't work too well due to NTFS permissions, etc., because the share needs to be accessed by several independent web applications that won't even be in the same application pool. The only solution that kind of works is to hard code an "identity" for each web application into its web.config file, but this means password in clear text which doesn't sit well with me. Since the servers are virtual, I'm thinknig: Wouldn't it be possible to make a NAS area available as a physical disk in the gues operating system somehow? Since VMWare has full control of the virtual hardware, you'd think it would be able to "fake" a local hard drive in the virtual machine that in reality is a folder on a NAS, but so far I haven't found anything that states how and if this is possible. So I have to ask the wonderful Server Fault community: Can a folder on a NAS be made available as a physical drive (typical D:) in both of the virtual machines?

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• How can I wipe my iPod classic and fix any bad sectors on the hard drive without killing it?

  - by Sam Meldrum

  My iPod never finishes syncing and only syncs audio, not pictures or video. Any ideas as to how I can fix it? My iPod classic 160GB worked well for a couple of years. I used to sync a lot of photos at full resolution to it, but this recently stopped working after I moved to Windows 7. iTunes is on latest version - 9.1.1.12 iPod software is up to date - 1.1.2 Windows 7 is fully up to date and patched The symptoms are that the iPod will start to sync, all audio (music and podcasts will sync successfully) but the syncing will then just appear to continue - itunes message: Syncing iPod. Do not Disconnect. This sync never completes - I have left it trying for days. I have tried resetting the iPod using the Restore button, whereupon it restarts sync from default options and again will sync audio, but nothing else. I suspect that something has gone wrong on the hard-drive - either a bad sector or some corrupt data. Is there a process I can go through to fix this? E.g. SpinRite or a format? If so how do I go about formatting an iPod and will it be recognised as an iPod after format and work as normal? Any advice on what to try next much appreciated? Update I have eliminated problems with the files, PC or iTunes as they sync fine to other iPods. I have also eliminated the cable by trying different cables which work with other iPods. What I'd really like to know is if there is any way to more fundamentally wipe the iPod safely, attempt to repair any bad sectors on the hard drive and then start from scratch. Anyone ever managed this?

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• how can i move ext3 partition to the beginning of drive without losing data?

  - by Felipe Alvarez

  I have a 500GB external drive. It had two partitions, each around 250GB. I removed the first partition. I'd like to move the 2nd to the left, so it consumes 100% of the drive. How can this be accomplished without any GUI tools (CLI only)? fdisk Disk /dev/sdd: 500.1 GB, 500107862016 bytes 255 heads, 63 sectors/track, 60801 cylinders Units = cylinders of 16065 * 512 = 8225280 bytes Disk identifier: 0xc80b1f3d Device Boot Start End Blocks Id System /dev/sdd2 29374 60801 252445410 83 Linux parted Model: ST350032 0AS (scsi) Disk /dev/sdd: 500GB Sector size (logical/physical): 512B/512B Partition Table: msdos Number Start End Size Type File system Flags 2 242GB 500GB 259GB primary ext3 type=83 dumpe2fs Filesystem volume name: extstar Last mounted on: <not available> Filesystem UUID: f0b1d2bc-08b8-4f6e-b1c6-c529024a777d Filesystem magic number: 0xEF53 Filesystem revision #: 1 (dynamic) Filesystem features: has_journal dir_index filetype needs_recovery sparse_super large_file Filesystem flags: signed_directory_hash Default mount options: (none) Filesystem state: clean Errors behavior: Continue Filesystem OS type: Linux Inode count: 15808608 Block count: 63111168 Reserved block count: 0 Free blocks: 2449985 Free inodes: 15799302 First block: 0 Block size: 4096 Fragment size: 4096 Blocks per group: 32768 Fragments per group: 32768 Inodes per group: 8208 Inode blocks per group: 513 Filesystem created: Mon Feb 15 08:07:01 2010 Last mount time: Fri May 21 19:31:30 2010 Last write time: Fri May 21 19:31:30 2010 Mount count: 5 Maximum mount count: 29 Last checked: Mon May 17 14:52:47 2010 Check interval: 15552000 (6 months) Next check after: Sat Nov 13 14:52:47 2010 Reserved blocks uid: 0 (user root) Reserved blocks gid: 0 (group root) First inode: 11 Inode size: 256 Required extra isize: 28 Desired extra isize: 28 Journal inode: 8 Default directory hash: half_md4 Directory Hash Seed: d0363517-c095-4f53-baa7-7428c02fbfc6 Journal backup: inode blocks Journal size: 128M

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• Win 7 crashes, PC reboots and says "Hard drive 0 not found" until I turn if off and on again

  - by Danny T.

  I recently made the move from Windows XP to Windows 7. Since then, when my computer is on for a few hours it always ends up rebooting without warning. Then the BIOS won't recognize my hard drive (hard drive 0 not found). If I turn off my computer and then on again, it boots normally. Some details: Dell Dimension 9150 Windows 7 I updated the BIOS I updated all system drivers with the latest version from Dell (SATA, Chipset, etc.) Other drivers updated too (Graphic card, sound, etc.) There is one thing that I tried after some Googling: I turned off the DMA access to the drives, but it's still rebooting after a few hours. Any clue? UPDATE 2010/12/13 Here are the events from the Event Log for today, from when I turned the computer on until it crashed: 19:17 - Error - ID 10016 - DistributedCom 20:06 - Error - ID 1008 - Customer Improvement Program (could not send data to Microsoft) 21:48 - Critical - ID 41 - Kernel-Power (System was restarted without proper shutdown) 21:48 - Error - ID 6008 - EventLog (Previous system down was not planned) 21:48 - Error - ID 1101 - EventLog (Audit Event ignored) 21:49 - Error - ID 10016 - DistributedCom Both DistributedCom events have a description along these lines (translated from French): The authorisation parameters specific to the application are not allowing Local Execeution for the COM server application with the CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} and the APPID {344ED43D-D086-4961-86A6-1106F4ACAD9B} to the SID AUTHORITY NT\User System (S-1-5-18) from the address LocalHost (LRPC usage). This security authorisation can be changed with the Component service administration tool. UPDATE 2010/12/31 Here are the error messages I have on blue screens : STOP C000007xA - Kernel_Data_Inpage_Error "Unkown hard error" C00000135 - Can't start because &hs is missing

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• Can a OS be copied from one hard drive to another and still boot?

  - by AlexMorley-Finch

  Background My computer gets stuck on the make and model screen after the BIOS screen, aka the Toshiba screen. After some research I've realized that the problem is the hard drive. I'm using an old 250gb model that USED to be used for backup purposes, however I loaded windows 7 ultimate onto it This hard drive has trouble getting up to full RPM therefore cannot boot correctly until its warmed up. meaning that my pc needs to be restarted several times before it boots (once it took my 13 reboots to get my pc on!) From my research its either that, or lack of power supply, and I've tried multiple PSUs. Question I have my OS and all my files on this 250gb HDD... If I were to literally open the explorer, and copy EVERYTHING (including hidden files obviously) from this 250gb, to a spare 500gb I've got knocking about... Will it boot if I just copy everything? I cannot be bothered to load another OS onto my PC so if there is a way I can just copy the existing one over from one HDD to another and have it boot normally. This would be epic! I've heard about HDD cloning software. But before I purchase and/or download this software, I need to know if i can just copy the OS over through the windows explorer

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• What diagnostics are safe to run on an SSD drive?

  - by Peter Mounce

  I have a MacBook Pro (late 2010) with a Crucial RealSSD 256Gb in it; 60Gb is given to the Windows 7 x64 BootCamp partition. I have a USB-attached 500Gb drive for (most) data. In the last day or so, I've had a BSOD and several OS freezes (both Mac OSX 10.6.6 and Win7). The system in both cases will boot fine (at the moment!) and then run things fine, then some time later a program will stop responding, followed shortly thereafter by the system as a whole, forcing a reboot. This smacks to me of a storage problem. Given that I have an SSD and not a regular magnetic HDD, what are my next steps, in both OS'? I haven't seen anything pertinent in Windows' event-log. I'm not sure of the equivalent place to look in OSX; it's never given me issue to find out. What are my options for attempting to save my data from the SSD to another drive, given that after some small amount of time (eg half an hour), the OS stops responding? What are the recommended next steps?

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