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• Integrated Help - Merged Help Indexes

  - by Rob Sanders

  If anyone has had more than a couple of Microsoft tools or products installed (or a local install of the MSDN library) side by side, you might have noticed that opening help (hitting F1) or opening, say, SQL Server Books Online causes the help indexes to be re-indexed - this is usually after installing a new product or tool. This can be a really, really time consuming exercise! Does anyone know a way to prevent or opt out of having combined help indexes? At best, even just preventing the reindexing at all?

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• IM and File Transfers Integrated With VoIP

  - by Ehtyar

  I have an Asterisk box serving an office of people. I'd like to provide instant messaging and file sharing capabilities alongside the voice and video capabilities provided by Asterisk (ala Windows Live Messenger, Skype etc). Asterisk does not seem to offer IM outside the context of a SIP call, nor am I aware that it provides file transferring capabilities whatsoever. The clients will be using Jitsi, so there are many protocols to choose from, but I'd like to provide as much integration as possible between the VoIP and IM/file transfer (ideally a single account that facilitates voice/video and IM/file transfer). Is this possible, and if not, what would be the most appropriate alternative? Thank you.

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• Access Denied on LAN IIS Access via Integrated Authentication

  - by Pharao2k

  I have an IIS 7.5 (Win2k8R2) Webserver, which publishes an UNC Share (on a Fileserver) with restricted access. The AppPool Identity is a Domain User-Account with read access to mentioned UNC path. Authentication modes are set to Anonymous and Integration Authentication. When I access the path via localhost from the Webserver itself, it works, but if I try the Hostname or IP from either the Webserver or a Client, I get three authentication prompts (does not accept my credentials) and a 401.3 Unauthorized error message (but it states that I am logged in as my normal credentials which definitely have access rights to the UNC path and its files). Security Zone is set to Local Intranet. Sysiniternals Process Monitor lists CreateFile operations on the UNC path (and other existing files in it) with Access Denied and Impersonating on the correct credentials. I don't understand why it is not working, it seems to use the correct credentials on every step on the way but fails with is operations.

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• Windows Small Business System 2003. SQL timeout in Server Performance Report

  - by tetranz

  I'm the volunteer IT admin at a small school. We have SBS 2003 with about ten desktops. The server performance report is emailed to me daily. It is setup with a wizard in the Monitoring and Performance part of the "Server Management" console. It often fails with a "The page cannot be displayed" error. The event log shows Event Type: Error Event Source: ServerStatusReports Event Category: None Event ID: 1 Date: 1/16/2011 Time: 6:03:14 AM User: N/A Computer: ALPHA Description: Server Status Report: URL: http://localhost/monitoring/perf.aspx?reportMode=1&allHours=1 Error Message: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. Stack Trace: at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, TdsParserState state) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, TdsParserState state) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning() at System.Data.SqlClient.TdsParser.ReadNetlib(Int32 bytesExpected) [plus lots more stack trace] This has been happening for years :) I've never really solved it. It seems to be related to WSUS. When it happens, I run the Update Services "Server Cleanup Wizard". That takes a long time to run. If I haven't run it for a while it can take 10 hours. I also run the WsusDBMaintenance.sql script (from TechNet I think) which reindexes the database etc. Those two things seem to get it working again for a while. Recently the "while" has become a couple of weeks. My searching online has revealed lots of people having this problem but no real solution. Does anyone have any good ideas about this? I have to wonder if something in the WSUS SQL schema is not indexed properly. The time that the server cleanup wizard takes seems ridiculous. Thanks

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• Latest XP Drivers for Intel Integrated Graphics

  - by John

  On the Intel site I'm struggling to find what the latest driver version is for certain chipsets. From a system info tool I have several PCs (laptops) with the following reported graphics: Mobile Intel(R) 4 Series Express Chipset Family Intel(R) Q35 Express Chipset Family Intel(R) Q45/Q43 Express Chipset All use the same driver igxprd32.dll at version 6.14.0010.4xxx (last 3 digits vary). All PCs are XP 32 bit. I am not certain but I think these are all using the same basic chipset. More than likely the drivers were never updated so I wondered what version might be relevant. Any help on tracking down the latest driver version (I just need the number, so I can see how out of date they are) and figuring out which chips these cards are would be great.

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• Removing integrated video card drivers broke other hardware?

  - by jsnlxndrlv

  I just purchased and installed an XFX ATI Radeon HD 4650 video card. The installation instructions said to remove the old video card drivers before installing the new driver. I did both things, but now every time I start my computer, the Found New Hardware wizard pops up for the following three devices: PCI Device SM Bus Controller Other PCI Bridge Device Furthermore, my LAN port no longer functions. The cable's connected, and the light on the port comes on, but the computer can't find any servers when I attempt to connect with it. The modem and router are working, and obviously I'm able to use the other computer here to post this. What do I do to fix this?

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• Error getting PAM / Linux integrated with Active Directory

  - by topper

  I'm trying to add a Linux server to a network which is controlled by AD. The aim is that users of the server will be able to authenticate against the AD domain. I have Kerberos working, but NSS / PAM are more problematic. I'm trying to debug with a simple command such as the following, please see the error. Can anyone assist me to debug? root@antonyg04:~# ldapsearch -H ldap://raadc04.corp.MUNGED.com/ -x -D "cn=MUNGED,ou=Users,dc=corp,dc=MUNGED,dc=com" -W uid=MUNGED Enter LDAP Password: ldap_bind: Invalid credentials (49) additional info: 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece I have had to munge some details, but I can tell you that cn=MUNGED is my username for logging into the AD domain, and the password that I typed was the password for said domain. I don't know why it says "Invalid credentials", and the rest of the error is so cryptic, I have no idea. Is my approach somehow flawed? Is my DN obviously wrong? How can I confirm the correct DN? There was a tool online but I can't find it. NB I have no access to the AD Server for administration or configuration.

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• All Webcams (integrated or otherwise) have stopped working

  - by cgoddard

  Recently, like in the last few months (incidentally, I didn't notice it at first, but I think it might have coincided with the installation of libusb) all webcams have stopped working on my laptop. But, its not a driver error or anything like that, the webcam claims it is working, but when I try to use it in skype, it tells me that it thinks another program is using my webcam. However, I have tried going through every program and closing it until system crash, but it never becomes available. But the light on the side of the inbuilt webcam doesn't come on. And when I added a second webcam, it became available to the system, installed fine, return error 0 on the devices manager, and when I tried to use it, claimed it was in use. How can I find out what might have gone wrong to be causing the system to think that the webcams are constantly in use?

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• Collaborate 2010: Spotlight on Oracle Content Management

  - by [email protected]

  Excitement is building for the Collaborate conference April 18th through the 22nd. Outside of the event being in Las Vegas, which for me often seems to add to the excitement, there will be a great lineup of Oracle Content Management focused sessions. In fact, there are currently over 30 content management sessions scheduled, and attendees will get to hear from customers, partners, as well as Oracle experts. Attendees should expect to hear a lot about Oracle Content Management 11g at Collaborate 2010. Roel Stalman and Andy MacMillan will kick off these discussions on Monday, April 19th as they present Oracle Content Management's product strategy and roadmap (10:45 - 11:45). Monday's lineup also includes sessions on Oracle Imaging and Process Management (I/PM) 11g and Oracle Forms Recognition (2:30 - 3:30), which were both released in January. For those customers using older versions of I/PM or Stellent IBPM, be sure not to miss the "migrating to I/PM 11g" session on Monday as well (1:15 - 2:15) as this should give you some insight into the migration process. Check out the entire list of Oracle Content Management sessions here. Another focus at Collaborate this year is to discuss the benefits of using Oracle Content Management with Oracle Applications - Oracle E-Business Suite, PeopleSoft, and Siebel - so be sure to check out these sessions too: Accelerating Accounts Payable Processes with Integrated Document Imaging(Monday, April 19th, 3:45 - 4:45)Supercharge Your Siebel Sales and Marketing with Integrated Document Management(Tuesday, April 20th, 2:00 - 3:00)Oracle Enterprise 2.0 for Oracle Applications: The Value of an Integrated E2.0 Platform(Tuesday, April 20th, 3:15 - 4:15)Comprehensive Human Resources Automation with Oracle Content Management(Wednesday, April 21st, 1:00 - 2:00) Collaborate is also the perfect opportunity to meet Oracle executives and product experts. Attendees can sign up for 1 on 1 meetings at the event, and there will be someone representing each Oracle Content Management product. These meetings are probably the best way to get your product questions answered in a face-to-face manner. It seems more and more to me that Oracle Content Management customers are viewing Collaborate as "the" conference to attend each year. I hope you have plans to attend and I will see you there.

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• The Scoop: Oracle E-Business Suite Support on 64-bit Linux

  - by Terri Noyes

  This article addresses frequently asked questions about Oracle E-Business Suite (EBS) 64-bit Linux support.Q:  Which 64-bit Linux OSs are supported for EBS? A: Beginning with Release 12, we support the following 64-bit operating systems for both application and database tiers on x86-64 servers:Oracle Enterprise Linux Red Hat Enterprise Linux SUSE Linux Enterprise Server For EBS Release 11i (and again in Release 12), when the application tier is installed on a certified platform, additional platforms (including the above) may be used for a 64-bit database tier on x86-64 servers. This is an example of a mixed platform architecture (Release 12), or a Split Configuration (Release 11i). Q:  I understand that the EBS application tier code is 32-bit, even for the 64-bit Linux OS -- is this the case?A: It is true that the majority of executables provided as part of our release media on the application tier are 32-bit (as are the Fusion Middleware libraries and objects they depend on).  However, the 'Planning' products have large memory requirements and therefore are 64-bit compiled to take advantage of the larger memory space afforded by the 64-bit OS'es.

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• Inheritance versus Composition in a business application

  - by ProfK

  I have a training management and tracking system, with a high level structure as follows: We have a Role1, e.g. Manager, Shift-boss, miner, etc. and a Candidate, training for that Role. The role has a list of courses and their subjects the candidate needs to complete to qualify for the role. Candidate has a TrainingHistory attribute, containing the courses and subjects they have completed, their results, and the date completed. Now I see it as a TrainingHistoryCourse is-a Course, extended to add DateCompleted etc. but something is nagging at me to rather use something like a TrainingHistoryRecord that has-a Course. How can I further analyse this to determine which pattern to use? Then, a Role has a list of RoleTask definitions that the Candidate must be observed practising, and a Candidate has a history of RoleTaskObservation objects recording their performance at these tasks. This is very similar to the course/subject requirement and history pattern for the candidate, except for one less hierarchical level, but, a RoleTaskObservation clearly does not have an is-a relationship with RoleTask, unless I block my nose and rather use ObservedRoleTask. I would prefer to use the same pattern for both subject/course and task/observation structures, but I think that would force me to adopt a composition pattern for TrainingHistoryCourse. What is the wisdom here? Always inherit where possible and validated by a solid is-a association, or always favour composition wherever possible? 1 Client specified this to be called JobTitle, but he isn't writing the app, and a JobTitle is only one attribute of a Role. Authorization roles are handled by the DevExpress framework and its customization hooks, so there would be very little little confusion between a business Role in my domain objects and an authorization role in lower level, framework code.

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• UPK and the Oracle Unified Method can be used to deploy Oracle-Based Business Solutions

  - by Emily Chorba

  Originally developed to support Oracle's acquisition strategy, the Oracle Unified Method (OUM) defines a common implementation language across all of Oracle's products and technologies. OUM is a flexible, scalable, and evolving body of knowledge that combines existing best practices and field experience with an industry standard framework that includes the latest thinking around agile implementation and cloud computing.    Strong, proven methods are essential to ensuring successful enterprise IT projects both within Oracle and for our customers and partners. OUM provides a collection of repeatable processes that are the basis for agile implementations of Oracle enterprise business solutions. OUM also provides a structure for tracking progress and managing cost and risks. OUM is applicable to any size or type of IT project. While OUM is a plan-based method—including overview material, task and artifact descriptions, and templates—the method is intended to be tailored to support the appropriate level of ceremony (or agility) required for each project. Guidance is provided for identifying the minimum subset of tasks, tailoring the approach, executing iterative and incremental planning, and applying agile techniques, including support for managing projects using Scrum. Supplemental guidance provides specific support for Oracle products, such as UPK. OUM is available to Oracle employees, partners, and customers. Internal Use at Oracle: Employees can download OUM from MyDesktop. OUM Partner Program: OUM is available free of charge to Oracle PartnerNetwork (OPN) Diamond, Platinum, and Gold partners as a benefit of membership. These partners may download OUM from the Oracle Unified Method Knowledge Zone on OPN. OUM Customer Program: The OUM Customer Program allows customers to obtain copies of the method for their internal use by contracting with Oracle for a services engagement of two weeks or longer. Customers who have a signed contract with Oracle and meet the engagement qualification criteria as published on Customer tab of the OUM Website, are permitted to download the current release of OUM for their perpetual use. They may obtain subsequent releases published during a renewable, three-year access period To learn more about OUM, visit OUM Blog OUM on LinkedIn OUM on Twitter Emily Chorba, Principle Product Manager, Oracle User Productivity Kit

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• Organizing Business and Presentation entities

  - by simoneL

  Background I am developing a WPF project. This is the basic structure: User Interface (WPF Project); Interfaces (class library, contains all the interfaces and the entities used by the application; Modules (every module contains the logic of a specific argument, e.g. File Management, and can eventually contains Wpf User Controls). In the WPF Controls, to facilitate the binding operations I have created a BaseViewModel class which contains a Raise method that automates the binding mechanism (for further details, I used a technique similar to that one described in this article). The problem Understand which is the best way to separate Presentation form from the Business form in the entities classes. The case In the Interfaces project I have, for instance, the class User public class User { public virtual string Name { get; set; } // Other properties } In one of the modules I need to use the User class and to bind its properties to the User Interface controls. To do so I have to use a custom implementation of the get and set keywords. At first point, I thought to create a class in the Module called, for instance, ClientUser and override the properties that I need: public class ClientUser : User { private string name; public override string Name { get { return name; } set { Raise(out name, value); } } // Other properties } The problem is the Raise method, which is declared in the BaseViewModel class, but due to C# single inheritance constraint, I can't inherit from both classes. Which is the right way to implement this architecture?

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• Business Analyst role in development process

  - by Ryan

  I work as a business analyst and I currently oversee much of the development efforts of an internal project. I'm responsible for the requirements, specs, and overall testing. I work closely with the developers (onshore and offshore). The offshore team produces all of the reports. Version 1.0 had a 9 month development cycle and I had about 4-5 months to test all the reports. There was the usual back and forth to get the implementation right. Version 2.0 had a much shorter development cycle (3 months). I received the first version of the reports about 3 weeks ago and noticed a lot of things wrong with it. Many of the requirements were wrong and the performance of the queries was horrendous at 5x - 6x longer than it should have been. The onshore lead developer was out and did not supervise the offshore development team in generating the reports. Without consulting management, I took a look at the SQL in the reports and was able to improve performance greatly (by a factor of 6x) which is acceptable for this version. I sent the updated queries as guidelines to the offshore team and told them they should look at doing X instead of Y to improve performance and also to fix some specific logic issues. I then spoke to my managers about this because it doesn't feel right that I was developing SQL queries, but given our time crunch I saw no other way. We were able to fix the issue quite fast which I'm happy with. Current situation: the onshore managers aren't too pleased that the offshore team did not code for performance. I know there are some things I could have done better throughout this process and I do not in any way consider myself a programmer. My question is, if an offshore team that works apart from the onshore project resources fails to deliver an acceptable release, is it appropriate to clean up their work to meet a deadline? What kind of problems could this create in the future?

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• Business Forecast: Cloudy with a Chance to Gain

  - by Oracle OpenWorld Blog Team

  Join us at Oracle OpenWorld to learn how Oracle’s cloud solutions are transforming how customers do business.  Whether you’re interested in public, private or managed clouds, Oracle has a cloud session for you.  The Oracle Cloud Computing track offers an in-depth look at Oracle’s comprehensive cloud offerings, with featured keynotes by Oracle executives Larry Ellison and Thomas Kurian, eight general sessions, and more than 300 sessions and demos. Catch these must-see sessions: Keynotes Hardware and Software, Engineered to Work Together: Why It’s A Different Approach (Larry Ellison, Sunday, September 30 at 5:00 p.m.) The Oracle Cloud: Oracle’s Cloud Platform and Applications Strategy (Thomas Kurian, Tuesday, October 2 at 8:00 a.m.) The Oracle Cloud: Where Social Is Built In (Larry Ellison, Tuesday, October 2 at 2:45 p.m.) General Sessions The Future of Development for Oracle Fusion - From Desktop to Mobile to Cloud (Monday, October 1 at 10:45 a.m.) Oracle Fusion Applications - Overview, Strategy, and Roadmap (Monday, October 1 at 10:45 a.m.) Overview of Oracle’s Public Cloud Strategy (Monday, October 1 at 12:15 p.m.) Overview of Oracle’s Public Cloud for Database and Application Developers (Monday, October 1 at 1:45 p.m.) Building and Managing a Private Oracle Database Cloud (Monday, October 1 at 3:15 p.m.) Building and Managing a Private Oracle Java and Middleware Cloud (Monday, October 1 at 4:45 p.m.) Building Mobile Applications with Oracle Cloud (Monday, October 1 at 4:45 p.m.) Using Enterprise Manager to Manage Your Own Private Cloud (Tuesday, October 2 at 11:45 a.m.) Breakthrough Efficiency in Private Cloud Infrastructure (Tuesday, October 2 at 1:15 p.m.) To stay in touch with Oracle Cloud announcements, follow us on Twitter @OracleCloudZone or Like us on Facebook.

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• Ein besonderes Oracle Business Breakfast in Berlin

  - by Detlef Drewanz

  Seit mehreren Jahren finden bei uns Business Breakfasts statt. Diese Veranstaltung ist üblicherweise an Technologen mit tiefem technologischen Wissensdurst gerichtet. Aus einem besonderen Anlass ist die Veranstaltung am 13.6.2014 in unserem Customer Visit Center in Berlin etwas speziell. Anlässlich des Solaris 11.2 Launches tourt Herr Markus Flierl, Oracle VP Software Development, gerade durch Deutschland. Wir haben ihn nach Berlin in unser Customer Visit Center eingeladen, um mit Ihnen Ihre Cloud Strategien und Anforderungen an ein modernes Betriebssystem zu diskutieren. Vielleicht setzen Sie zurzeit ein Betriebssystem ein, welches nicht aus dem Hause Oracle stammt. Das macht nichts. Auch dann ist der Besuch zu dieser Veranstaltung interessant, denn Herr Flierl interessiert sich ebenso für Ihre Anforderungen und Entscheidungsgrundlagen. Übrigens: Markus Flierl ist in Südddeutschland geboren und aufgewachsen und spricht somit fließend Deutsch. Agenda Start Ende Titel 08:30 09:30 Registrierung und Frühstück 09:30 09:45 Begrüßung und Einleitung Ralf Zenses, Oracle Senior Director Systems Sales Consulting Europe North 09:45 11:30 Strategien für OpenStack, Software Defined Networking und RZ Automatisierung: Cloud Management Integriert, nicht nur Installiert Markus Flierl, Oracle VP Software Development 11:30 11:45 Pause 11:45 12:15 Solaris 11.2 OpenStack Demo Joost Pronk, Oracle Senior Principle Product Strategy Manager 12:15 13:00 Unified Archiving und SCAP: Die finale Antwort auf Migrations- und Compliance Fragen Detlef Drewanz, Oracle Master Principle Sales Consultant Weitere Details und den Link zur Anmeldung finden Sie hier. Die Veranstaltung ist offen für alle Interessierten. Ich freue mich auf Ihren Besuch. Wir sehen uns.

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• Designing business objects, and gui actions

  - by fozz

  Developing a product ordering system using Java SE 6. The previous implementations used combo boxes, text fields, and check boxes. Preforming validation on action events from the GUI. The validation includes limiting existing combo boxes items, or even availability. The issue in the old system was that the action was received and all rules were applied to the entire business object. This resulted in a huge event change as options were changed multiple times. To be honest I have no idea how an infinite loop wasn't produced. Through the next iteration I stepped in and attempted to limit the chaos by controlling the order in which the selections could be made. Making configuration of BO's a top down approach. I implemented custom box models, action events, beans/binding, and an MVC pattern. However I still am unable to fully isolate action even chains. I'm thinking that I've approached the whole concept backwards in an attempt to stay closest to what was already in place. So the question becomes what do I design instead? I'm currently considering an implementation of Interfaces, Beans, Property Change Listeners to manage the back and forth. Other thoughts were validation exceptions, dynamic proxies.... I'm sure there are a ton of different ways. To say that one way is right is crazy, and I'm sure it will take a blending of multiple patterns. My knowledge of swing/awt validation is limited, previously I did backend logic only. Other considerations are were some sort of binding(jgoodies or otherwise) to directly bind GUI state to BO's.

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• Question on business connections and page rank?

  - by Viveta

  I just want to ask this question to get a yes no answer on something that I've been wondering on lately. So regarding how there are countless numbers of sites now that use the no-follow; making it harder to get ranking for your page if your website information might be something useful and will get traffic but maybe isn't something that your business connections share content of; but I am trying to find out if the benefit to having a bunch of say "likes" to your facebook page, but all the connection to your website's content isn't passing any benefit to your main page. So are you then competing with your own website in regards to SERPs to your facebook page and that of your home page. Am I correct on this; that if you start having your facebook page doing real good as far as connections and likes (helping bump up your facebook PageRank) but if you have links on your page with certain optimized keywords, that there is no benefit to your website (other than people getting to your facebook page, and then more likely to click to your page). Hope I explained it well what I am asking. Just wanted to get a better picture of this to know what I want to focus on as far as how I'll be linking to my desired landing pages in the future.

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• Aberdeen 10/25 Webcast: Service Excellence and the Path to Business Transformation

  - by Charles Knapp

  The uncertain economy has had a sustained impact on service organizations and processes. The impact has contributed to new complexities - new customer engagement channels, enhanced user and customer expectations, rapidly evolving technologies, increased competition, and increased compliance and regulatory mandates. Yet many organizations have embraced these challenges by investing in and transforming customer service to evolve, differentiate, and thrive under current constraints. What is their secret? Transforming Support Centers into Profit Centers According to the recent Aberdeen research report, “Service Excellence and the Path to Business Transformation”, service is now viewed as a strategic profit center at nearly 70% of organizations. As customers demand improved service, in terms of speed, efficiency and reliability, an organization's success has become increasingly dependent on optimizing the customer ownership experience. Those service organizations focused on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are achieving better revenue and margin growth rates.  Don't miss this opportunity to learn how to transform to provide the next generation of service offerings. Click here to register now for the webcast and download a complimentary copy of this informative new research paper.

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• Forking a GPL dual licensed software with business owned copyrights

  - by Eric

  After receiving some threats of the copyrights holder of a dual licensed software(GPL2 and commercial) to buy the commercial version for projects in production, I am thinking to make a fork. In a case of GPL2 and commercially dual licensed with business owned copyrights software, is forking the GPL2 version an option? Also, is forking a good way to deal with such cases? Background information The software is a web CMS released under 2 versions a GPL2 free open source edition and a commercial edition including technical support and extra functionality. The problem is that now, basing their argumentation on the "distribution" definition of the GPL2, the company holding the copyrights argue that delivering the software and some extensions to a client is considered as a "distribution". And that such a "distribution" falls under the GPL2 obligation to release the custom made extension code. Custom made extensions are mainly designs, templates and very specific functionality. Basically they give me 3 choices: Buying the commercial licensed edition for projects based on the GPL in production, Deleting all the projects in production based on GPL2 version, Releasing all the extensions as GPL2 code. The first 2 options are nothing realistic for finished projects. The third option could be fine, but as most of the extensions are very specific, cleaning the code to make it usable by other users means lot of works and also I am not sure the clients will appreciate to have their website designs and specific functionality released publicly. The copyrights holding company even contacted some clients directly, giving them the "choice". I know that this is a very corporate interpretation of GPL2, and a such action is nothing close to legal, but as an independent developer, I don't want to take the risk to get involved in some long and tiring legal procedures. PS. This question was first asked on Stack Overflow where it felt out of the scope and closed, after reading the present site FAQ, discussing about software licensing seems fine.

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• Oracle E-Business Products New Search Helpers for Guided Resolution of Customer Issues

  - by user793044

  Oracle E-Business Proactive Support has created many new guided resolution documents that you may find helpful in resolving issues in your EBS applications.  These new documents are called “Search Helpers” and they guide you through your issue to a solution.  They are meant to be an easy and fast method to finding a relevant, complete solution. Hundreds of notes and service requests were reviewed and the best solutions to these known issues were selected.  For some issues, notes were updated to better clarify the solution.  In other cases, if a note with a solution did not already exist, one was created. You start the process by selecting the scenario you have encountered.  You may have received an error message, or there may be a particular area of the application in which you have encountered an issue.  Based on your selection of the issue, the Search Helper will present one or more additional possible symptoms.  When you have selected from both of these two sections, you are then presented with one or more articles known to have fully solved this issue in the past.  Several EBS products have produced Search Helpers documents.  Take a look at Doc ID 1501724.1 for an index of the current EBS Search Helpers.  Here is an example of a Search Helper from the Receivables Transactions area: After selecting the Functional Area of "Entering / Updating Transactions" a list of Known Symptoms is presented: And, when "Transaction numbers are not in sequence" is selected, a solution link is provided for Document ID 197212.1: How To Setup Gapless Document Sequencing in Receivables. The EBS applications that currently have published Search Helpers are: Advanced Pricing Applications Technology Configurator General Ledger Human Capital Management Inventory Management Order Management Payables Process Manufacturing Purchasing Receivables Shipping Value Chain Planning

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• 8 Strategies for Putting Customers at the Core of Your Business (Forbes)

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 In this Forbes article, read how companies can become more successful at placing customers in the center of their business... At Oracle we’ve been on a 10-year enterprise-wide journey toward greater customer-centricity—and that has required a change in our culture. What’s your journey’s story towards focusing more on your customers? /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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• Name Changes for the Business Analytic My Oracle Support Communities

  - by THE

  (guest post by Mel) Please let us welcome the new names for the EPM communities!You will shortly be seeing the following names when looking at your communities:Business Intelligence            OBIEE            OBIAOracle Hyperion EPM            Hyperion FDM            Hyperion Enterprise & Hyperion Enterprise Reporting            Hyperion Essbase            HFM            Hyperion Other Products            Hyperion Planning            HPCM            Hyperion Reporting Products             Hyperion Shared Services            Hyperion Patch ReviewsWe would also like to take this opportunity to mention that externally kept bookmarks may not work after the change, as the name of the community is part of the URL.So in case you have bookmarked discussions whitepaper-lists etc in your browser, you may want to re-visit these after the name-change. We hope that you continue your contribution to your community.Thank you for your ongoing support.

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• Can I make a business in teaching home users Ubuntu [on hold]

  - by Dorgaldir

  I was thinking about a way to bring Ubuntu to the bigger public, since it has great advantages for people in the lower income class that only use a PC for basic usage. They pay for a windows licence without actually needing windows because 95% of what they do is in a browser and the other 5% is typing a word document or making a simpel Excel sheet. So for these people something like Ubuntu is ideal, they can prolong the life of their old PC or laptop with Ubuntu and thus saving extra money. And as we all know, saving money is not only interesting for the lowest of income but for most of us. But when I talk to people they don't want to use Ubuntu because they know Windows and they don't know this, they'll complain about having to adapt to windows 8 but adapting to Ubuntu seems a bridge too far. But what if someone in the neighborhood gave simple Ubuntu courses. Teaching people about Ubuntu, stuff like: What is an OS What is Ubuntu How do I obtain Ubuntu How do I install Ubuntu How do I set up my email in Ubuntu How do I make a text document in Ubuntu How do I update my facebook wall in Ubuntu ... Simple basic PC usage, but within Ubuntu. But as much as I would like to work for free all day, I can't do this for free for people outside of my social circle. So I was wondering if it is possible to make a business and make money with giving Ubuntu courses, or are their steps to be taken before this is possible. However... Do I need an Ubuntu or Canonical license? Do I need to get a certificate? Do I have to make some kind of deal or contract with Canonical? Just to be clear this is all just an idea in my head at this point, I'm just gathering information. I'm not a teacher at a school, just a programmer that is thinking about options in life. Thanks in advance!

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• Oracle CRM For Public Sector, Commercial Business, Education

  - by michael.seback

  Chongqing Transport Commission Improves Management of Transport Projects The Chongqing Transport Commission is responsible for public passenger, road, and waterway transport in urban and rural areas of Chongqing. The commission administers the region's road and water industry; oversees the construction of transport infrastructure; and manages civil aviation, railroads, roads, waterways, ports, and wharves. "After studying the IT initiatives of other provincial transport commissions, we decided to use Siebel Public Sector to build our integrated transport service system. The Siebel software offers powerful functions that allow us to integrate information and improve the management of our road, rail, and waterway infrastructure projects." - Chen Xiaoming, Vice Director, Information Center, Chongqing Transport Commission. Read more here. Siemens Information Services Increases Productivity by 20% Siemens Information Services Pvt, Ltd. provides back-office account processing services to Siemens' vendors. The company works with Siemens' healthcare, energy, and industry divisions in Europe, the United States, and parts of the Asia-Pacific region. It approves financial services such as processing payroll, accounts data, purchase orders, invoices, and payments, and also creates service catalogs for customers and internal teams. "Oracle CRM ON Demand provides us with a complete view of each customer's data from the moment they log a request to the time we close it. This has eliminated manual requests, and improved the service we offer to our clients across the Asia-Pacific region." -Sunil Zutshi, General Manager, IT, Siemens Information Services Pvt, Ltd. Read more here. China Distance Education Holdings Improves Call Center Productivity by 24% China Distance Education Holdings Limited is a leading provider of online education. The organization offers 174 courses through 16 Web sites, including accounting, healthcare, law, and engineering. In 2010, 215,000 students were enrolled. "Online education is a fast growing sector in China. To maintain our competitiveness, we implemented Oracle Contact Center Anywhere to make it easier and faster for our call center staff to respond to student enquiries. As a result, their productivity increased by 24%." - Qin Songjiang, Chief Technology Officer, China Distance Education Holdings Limited. Read more here.

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