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• application reporting.

  - by joshua

  I am just wondering, should i build the reporting engine inside my web application or i should use a third party tool that users will login to and access reports? what is the best case. Which java reporting tools do you guys use and for what reason? i am familiar with jasper and i have used it but its on GPL license so i dont intend to use it in an close project. I am exploring ART art.sourceforge.net . Regards. Josh

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• Why people are so afraid of using clone() (on collection and JDK classes) ?

  - by Bozho

  A number of times I've argued that using clone() isn't such a bad practice. Yes, I know the arguments. Bloch said it's bad. He indeed did, but he said that implementing clone() is bad. Using clone on the other hand, especially if it is implemented correctly by a trusted library, such as the JDK, is OK. Just yesterday I had a discussion about an answer of mine that merely suggests that using clone() for ArrayList is OK (and got no upvotes for that reason, I guess). If we look at the @author of ArrayList, we can see a familiar name - Josh Bloch. So clone() on ArrayList (and other collections) is perfectly fine. (Just look at the implementation). Same goes for Calendar and perhaps most of the java.lang and java.util classes. So, give me a reason why not to use clone() with JDK classes?

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• [WPF] Drag and drop between 2 popups

  - by timhaughton

  Our application is a WPF (4.0) AppBar docked to the top of the desktop. Various buttons in the AppBar produce Popups containing various data (in ListBoxes). I am trying to implement drag and drop of items between 2 Popups. It's pretty standard boiler plate stuff using Josh Smith's draggable ListBox that I've used half a dozen times before. Drag is initiating correctly, but the target Popup is not receiving the DragOver or Drop. Is this a focus issue? Or is there something else at work here?

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• Java 7 New Features

  - by John W.

  I have done some good reading on the new java.util.concurrent features being introduced with the java 7 release. For instance, Phaser, TransferQueue and the more exciting Fork Join Framework. I recently saw a power point made by Josh Bloch about even more features that are going to be introduced however that link has been lost. For example I remember one change is being able to build a Map the same way you can build an array for: Map myMap = {"1,Dog","2,Cat"}; and so forth (this may not be 100% correct but the idea is there) Does anyone know of a list or just can name some new things to look forward to? Note: I did see a question asked http://stackoverflow.com/questions/213958/new-features-in-java-7 however it was asked ~2 years ago and I am sure the list of updates are more concrete. Thanks!

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• Jquery toggle using 2 elements

  - by user801773

  this is my script, I'm using a toggle so I can animate a sliding menu. $("div.show-menu").click().toggle( function() { // first alternation $("#slideover").animate({ right: "512px" }, 300); $(".menu-button").html('close menu'); }, function() { // second alternation $("#slideover").animate({ right: "0" }, 300); $(".menu-button").html('open menu'); }); Though I really need the toggle to work using 2 elements on the page. For example see below... <div class="show-menu one">open menu</div> // this is element one <div class="show-menu two">open menu</div> // this is element two I need it so, if element one get's click first, you can close the menu using element two on the first click. What is happening now is that you have to click element two twice in order for it to close the menu - vice versa I guess this is the toggle coming into play, any help would be great thanks. Cheers Josh

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• How do I save an altered image in matlab?

  - by ef-i-blinky

  So I am using the code located here: http://wwwx.cs.unc.edu/~sjguy/CompVis/Features/BlobDetect.m and I was wondering how to save the final blob detected image. The image that I am doing the blob detection on gets shown and then he manually draws the lines on the image here: Xbar = cx1+X.*cos(alpha)+Y.*sin(alpha); Ybar = cy1+Y.*cos(alpha)-X.*sin(alpha); line(Xbar', Ybar', 'Color', color, 'LineWidth', ln_wid); I then want to save this image using something like imwrite. I have been reading around and it seems that no one really has an answer to to this problem. Thanks for any help you can give me, Josh

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• The underlying connection was closed when using a WSDL web service

  - by joshlrogers

  I am trying to consume this WSDL service: Transit Time Service I successfully connect and get a response the first time but on subsequent calls I receive the exception: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. I overrode the GetWebRequest in the reference.cs file as such: protected override System.Net.WebRequest GetWebRequest(Uri uri) { HttpWebRequest webRequest = (HttpWebRequest)base.GetWebRequest(uri); webRequest.KeepAlive = false; return webRequest; } This hasn't yielded any improvement. I am at a loss as to what options I have now, does anyone have any other ideas that I could try so that I may avoid this error? Thanks in advance! Josh

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• Global variable in a recursive function how to keep it at zero?

  - by Grammin

  So if I have a recursive function with a global variable var_: int var_; void foo() { if(var_ == 3) return; else var_++; foo(); } and then I have a function that calls foo() so: void bar() { foo(); return; } what is the best way to set var_ =0 everytime foo is called thats not from within itself. I know I could just do: void bar() { var_ =0; foo(); return; } but I'm using the recursive function a lot and I don't want to call foo and forget to set var_=0 at a later date. Does anyone have any suggestions on how to solve this? Thanks, Josh

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• BI and EPM Landscape

  - by frank.buytendijk

  Most of my blog entries are not about Oracle products, and most of the latest entries are about topics such as IT strategy and enterprise architecture. However, given my background at Gartner, and at Hyperion, I still keep a close eye on what's happening in BI and EPM. One important reason is that I believe there is significant competitive value for organizations getting BI and EPM right. Davenport and Harris wrote a great book called "Competing on Analytics", in which they explain this in a very engaging and convincing way. At Oracle we have defined the concept of "management excellence" that outlines what organizations have to do to keep or create a competitive edge. It's not only in the business processes, but also in the management processes. Recently, Gartner published its 2009 market shares report for BI, Analytics, and Performance Management. Gartner identifies the same three segments that Oracle does: (1) CPM Suites (Oracle refers not to Corporate Performance Management, but Enterprise Performance Management), (2) BI Platform, and (3) Analytic Applications & Performance Management. According to Gartner, Oracle's share is increasing with revenue growing by more than 5%. Oracle currently holds the #2 market share position in the overall BI Software space based on total BI software revenue. Source: Gartner Dataquest Market Share: Business Intelligence, Analytics and Performance Management Software, Worldwide, 2009; Dan Sommer and Bhavish Sood; Apr 2010 Gartner has ranked Oracle as #1 in the CPM Suites worldwide sub-segment based on total BI software revenue, and Oracle is gaining share with revenue growing by more than 6% in 2009. Source: Gartner Dataquest Market Share: Business Intelligence, Analytics and Performance Management Software, Worldwide, 2009; Dan Sommer and Bhavish Sood; Apr 2010 The Analytic Applications & Performance Management subsegment is more fragmented. It has for instance a very large "Other Vendors" category. The largest player traditionally is SAS. Analytic Applications are often meant for very specific analytic needs in very specific industry sectors. According to Gartner, from the large vendors, again Oracle is the one who is gaining the most share - with total BI software revenue growth close to 15% in 2009. Source: Gartner Dataquest Market Share: Business Intelligence, Analytics and Performance Management Software, Worldwide, 2009; Dan Sommer and Bhavish Sood; Apr 2010 I believe this shows Oracle's integration strategy is working. In fact, integration actually is the innovation. BI and EPM have been silo technology platforms and application suites way too long. Management and measuring performance should be very closely linked to strategy execution, which is the domain of other business application areas such as CRM, ERP, and Supply Chain. BI and EPM are not about "making better decisions" anymore, but are part of a tangible action framework. Furthermore, organizations are getting more serious about ecosystem thinking. They do not evaluate single tools anymore for different application areas, but buy into a complete ecosystem of hardware, software and services. The best ecosystem is the one that offers the most options, in environments where the uncertainty is high and investments are hard to reverse. The key to successfully managing such an environment is middleware, and BI and EPM become increasingly middleware intensive. In fact, given the horizontal nature of BI and EPM, sitting on top of all business functions and applications, you could call them "upperware". Many are active in the BI and EPM space. Big players can offer a lot, but there are always many areas that are covered by specialty vendors. Oracle openly embraces those technologies within the ecosystem as well. Complete, open and integrated still accurately describes the Oracle product strategy. frank

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• Silverlight Cream for March 08, 2010 -- #809

  - by Dave Campbell

  In this Issue: Michael Washington, Tim Greenfield, Bobby Diaz(-2-), Glenn Block(-2-), Nikhil Kothari, Jianqiang Bao(-2-), and Christopher Bennage. Shoutouts: Adam Kinney announced a Big update for the Project Rosetta site today Arpit Gupta has opened a new blog with a great logo: I think therefore I am dangerous :) From SilverlightCream.com: DotNetNuke Silverlight Traffic Module If it's DNN and Silverlight, it has to be my buddy Michael Washington :) ... Michael has combined those stunning gauges you've seen with website traffic... just too cool!... grab the code and display yours too! Cool demonstration of Silverlight VideoBrush This is a no-code post by Tim Greenfield, but I like the UX on this Jigsaw Puzzle page... and you can make your own. Introducing the Earthquake Locator – A Bing Maps Silverlight Application, part 1 Bobby Diaz has an informative post up on combining earthquake data with BingMaps in Silverlight 3... check it out, the grab the recently posted Live Demo and Source Code Adding Volcanos and Options - Earthquake Locator, part 2 Bobby Diaz also added volcanic activity to his earthquake BinMaps app, and updated the downloadable code and live demo. Building Hello MEF – Part IV – DeploymentCatalog Glenn Block posted a pair of MEF posts yesterday... made me think I missed one :) .. the first one is about the DeploymentCatalog. Note he is going to be using the CodePlex bits in his posts. Building HelloMEF – Part V – Refactoring to ViewModel Glenn Block's part V is about MEF and MVVM -- no, really! ... he is refactoring MVVM into the app with a nod to Josh Smith and Laurent Bugnion... get your head around this... The Case for ViewModel Nikhil Kothari has a post up about the ViewModel, and how it facilitates designer/developer workflow, jumpstarts development, improves scaling, and makes asynch programming development simpler MMORPG programming in Silverlight Tutorial (12)Map Instance (Part I) Jianqiang Bao has part 12 of his MMORPG game up... this one is showing how to deal with obstuctions on maps. MMORPG programming in Silverlight Tutorial (13)Perfect moving mechanism Jianqiang Bao also has part 13 up, and this second one is about sprite movement around the obstructions. 1 Simple Step for Commanding in Silverlight Christopher Bennage blogged about Commanding in Silverlight, he begins with a blog post about commands in Silverlight 4 then goes on to demonstrate the Caliburn way of doing commanding. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    MIX10

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• Silverlight Cream for April 04, 2010 -- #830

  - by Dave Campbell

  In this Issue: Michael Washington, Hassan, David Anson, Jeff Wilcox, UK Application Development Consulting, Davide Zordan, Victor Gaudioso, Anoop Madhusudanan, Phil Middlemiss, and Laurent Bugnion. Shoutouts: Josh Smith has a good-read post up: Design-time data is still data Shawn Hargreaves reported his MIX demo released From SilverlightCream.com: Silverlight MVVM: Enabling Design-Time Data in Expression Blend When Using Web Services Michael Washington has a tutorial up on MVVM and using a web service to get design-time data that works in Blend also... lots of information and screenshots. WP7 Transition Animation Hassan has a new WP7 tutorial up that demonstrates playing media and adding transition animation between pages. Tip: For a truly read-only custom DependencyProperty in Silverlight, use a read-only CLR property instead David Anson's latest tip is in response to comments on his previous post and details one by Dr. WPF who points out that a read-only DependencyProperty doesn't actually need to be a DependencyProperty as long as the class implements INotifyPropertyChanged. Template parts and custom controls (quick tip) Jeff Wilcox has posted a set of tips and recommendations to use when developing control development in Silverlight ... this is a post to bookmark. Flexible Data Template Support in Silverlight The UK Application Development Consulting details a 'problem' in Silverlight that doesn't exist in WPF and that is data templates that vary by type... and discusses a way around it. Multi-Touch enabling Silverlight Simon using Blend behaviors and the Surface sample for Silverlight Davide Zordan brought Multi-Touch to the Silverlight Simon game on CodePlex using Blend Behaviors. New Video Tutorial: How to Use a Behavior to Fire Methods from Objects in Styles Victor Gaudioso has a video tutorial up responding to a question from a developer. He demonstrates development of a Behavior that can be attached to objects in or out of Styles that allows you to specify what Method they need to fire. Creating a Silverlight Client for @shanselman ’s Nerd Dinner, using oData and Bing Maps Anoop Madhusudanan took Scott Hanselman's post on an OData API for StackOverflow, and has created a Silverlight client for Nerd Dinner, including BingMaps. A Chrome and Glass Theme - Part 2 Phil Middlemiss has the next part of his Chrome and Glass Theme up. In this one he creates a very nice chrome-look button with visual state changes. MVVM Light Toolkit V3 SP1 for Windows Phone 7 Laurent Bugnion has released a new version of MVVM Light for WP7. Included is an installation manual and information about what was changed. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• Silverlight Cream for April 16, 2010 -- #838

  - by Dave Campbell

  In this Issue: Alan Beasley(-2-, -3-, -4-, -5-), Brian, Rishi, Pete Brown, Yavor Georgiev, and David Anson. Shoutouts: As usual, Tim Heuer has all the scoop on all the hot-off-the-presses releases: Silverlight 4 released. Availability of tools announcement. He covers all the main parts of interest. Tim Heuer also discusses Backward Compatibility with Silverlight 4 applications And before you ask, Tim Heuer announced the Silverlight Client for Facebook updated for Silverlight 4 release If you're having trouble with the install, Peter Bromberg has a post up to help bail you out: Get Silverlight 4 Installed: Tips and Tricks Christian Schormann has a link to probably the fastest intro to SketchFlow I've seen: Video: SketchFlow in 90 seconds, with Jon Harris Chris Rouw has a Summary of Silverlight at DevConnections on his site. I had the opportunity to spend some time with Chris and we had some good discussions. Rene Schulte describes how to get started with the new final Silverlight 4 RTW build and announces that he updated his samples and open source projects. He also shares what he wishes for the next Silverlight version: Silverlight 4 Up and Running From SilverlightCream.com: Building Better Buttons in Expression Blend and Silverlight I generally end up missing articles embedded at CodeProject, so Alan Beasley emailed me a link to these, they were new to me. In this first one, he's got a very nice tutorial up on making some awesome buttons in Expression Blend Arcade Button in Expression Blend and Silverlight Alan Beasley's second Expression Blend Button tutorial is the classic 'arcade button' ... this is great stuff.. check it out. Picture Frame Control in Expression Blend and Silverlight I wasn't going to do the full list Alan Beasley had sent me in one post, but they're all so good! This third takes an excursion away from buttons to do a Picture Frame control. Styled to the max, and another great Blend tutorial! The last building buttons article (Part1), in Expression Blend and Silverlight Alan Beasley finishes what may be a definitive work on buttons in Blend... even if you don't want to follow the tutorials (and why wouldn't you??) ... he's got 10 buttons you can download! ListBox Styling (Part1-ScrollBars) in Expression Blend & Silverlight In Alan Beasley's 5th post at Code Project, He has a great long tutorial on Styling Listbox Scrollbars in Expression Blend ... the ScrollBars are Part 1 of a series. Some Notes on DRM in Silverlight 4 Brian at Silverlight SDK has a post up on DRM ... WMDRM and PlayReady. If you're planning on utilizing this, Brian's post looks like a good starting point. nRoute: Now, More Wholesome Rishi has a detailed post up explaining the latest nRoute release now supporting Silverlight 4, WP7, and WPF. What a piece of work! Scanning an Image from Silverlight 4 using WIA Automation Pete Brown demonstrates using VS2010 and SL4 to lash up to his scanner. Lots of code and external links... all good stuff, Pete! Dealing with those pesky WCF CommunicationException “NotFound” errors in Silverlight Yavor Georgiev has a quick post up discussing WCF CommunicationException errors in Silverlight with a couple external links to explain the solution. New Silverlight 4 Toolkit released with today's Silverlight 4 RTW! David Anson blogged about the new Toolkit release that is live right now along with the Silverlight 4 Release, and has some release notes up on the Toolkit. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• MIXing it Up a Bit

  - by andrewbrust

  Another March, another MIX.  For the fifth year running now, Microsoft has chosen to put on a conference aimed less at software development, per se, and more at the products, experiences and designs that software development can generate.  In all four prior MIX events, the focus of the show, its keynotes and breakout sessions has been on Web products.  On day 1 of MIX 2010 that focus shifted to Windows Phone 7 Series (WP7). What little we had seen of WP7 had been shown to us in a keynote presentation, given by Microsoft’s Joe Belfiore, at the Mobile World Congress in Barcelona, Spain last month.  And today, Mr. Belfiore reprised his showmanship for the MIX 2010 audience.  Joe showed us the ins and outs of WP7 and, in a breakout session, even gave us a sneak peek of Office (specifically, Excel) on WP7.  We didn’t get to see that one month ago in Barcelona, nor did get to see email messages opened for reading, which we saw today. But beyond a tour of the phone itself, impressive though that is, we got to see apps running on it.  Those apps included Associated Press news, Seesmic (a major Twitter client) and Foursquare (a social media darling).  All three ran, ran well, and looked markedly different and better from their corresponding versions on iPhone and Android.  And the games we saw looked even better. To me though, the best demos involved the creation of WP7 apps, using Silverlight in Visual Studio and Expression Blend.  These demos were so effective because they showed important apps being built in very few steps, and by Microsoft executives to boot.  Scott Guthrie showed us how to build a Twitter API app in Visual Strudio.   Jon Harris showed us how to build a photo management and viewer application in Expression Blend, using virtually no code.  Demos of apps built from scratch to F5 without the benefit of a teacher, could be challenging.  But they went off fine, without a hitch and without a ton of opaque, generated code.  Everything written, be it C# or XAML, was easily understood, and the results were impressive. That means lots of developers can do this, and I think it means a lot will.  What I’ve seen, thus far, of iPhone and Android development looks very tedious by comparison.  Development for those platforms involve a collection of tools that integrate only to a point.  Dev work for WP7 involves use of Visual Studio, Silverlight and the same debugging experience .NET developers already know.  This was very exciting for me. All the demos harkened back to days of building apps for with Visual Basic…design the front-end, put in code-behind and then hit F5.  And that makes sense, because the phone platform, and the PC of the early 90s are both, essentially, client OS machines.  The Web was minimal and the “device” was everything. Same is true of this phone.  It’s a client app contraption that fits in your pocket. And if the platforms are comparable, hopefully so too will be the draw of ease-of-development.   WP7 has the potential to make mobile developers want to switch over, and to convince enterprise developers to get into the phone scene.  Will this propel the new phone platform to new heights, and restore Microsoft’s competiveness in the mobile arena? I hope so.  I think so.  And if Microsoft uses developers to build themselves a victory, that would be beneficial and would show that Microsoft has learned from its failures, as well as its successes.  Today I saw a few beautiful apps.  Tomorrow I hope I see a slew of others; maybe not as polished, but plentiful, attractive and stable.  That would be a victory for Microsoft, and for developers.  And it would show everyone else that developers are the kingmakers.  They need cheap, efficient dev tools and lots of respect.  Microsoft has always been the company to provide that.  Hopefully, with WP7, they will return to that persona and see how very timeless it is.

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• Silverlight Cream for April 22, 2010 -- #844

  - by Dave Campbell

  In this Issue: Miroslav Miroslavov, David Anson, Mike Snow, Jason Alderman, Denis Gladkikh, John Papa, Adam Kinney, and CrocusGirl. Shoutout: Mike Snow is moving his blog to Silverlight Tips of The Day... his first is a repeat of number 110 of the last list, but you'll want to bookmark the page. Falling in the 'too cool not to mention' category... Pete Brown posted another MIX10 interview: New Channel 9 Video: Josh Blake on NaturalShow Multi-touch in WPF Adam Kinney announced that the Upgrade to Expression Studio v4 for free – now in writing! From SilverlightCream.com: Visuals staring at the mouse cursor Miroslav Miroslavov at SilverlightShow has a first part post up on the design of the CompleteIT site... going through the 'follow the mouse' effect that is so cool on the main page... with source. Today's DataVisualizationDemos release includes new demos showing off stacked series behavior Falling squarly into the category of "when does he sleep"... David Anson has another Visualization post up today... adding a stacked series and Text-to-Chat sample. Silverlight: Unable to start Debugging. The Silverlight managed debugging package isn’t installed. Mike Snow has a tip up about what to do if you get an "Unable to start debugging" box when you crank up VS ... not a great solution, but it's a solution. Introducing Pillbox for Windows Phone The folks at Veracity definitely have way too much fun with technology :) ... check out the WP7 app that Jason Alderman blogged about... he has a link out to another page with screenshots... oh, AND the code... Export data to Excel from Silverlight/WPF DataGrid Denis Gladkikh demonstrates using COM Interop to export to Excel from both WPF and Silverlight. He discusses isses he had and has all the source for both platforms available. Silverlight TV 21: Silverlight 4 - A Customer's Perspective John Papa has Silverlight TV number 21 up and he's chatting with Franck Jeannin of Ormetis, Ward Bell of IdeaBlade, and Dave Wolf of Cynergy Systems, all presenters in the Keynote at DevConnections. Avatar Mosaic -Experimenting with the Artefact Animator Adam Kinney spent enough time with Artefact Animator to put up a lengthy post about it including his project. Artefact Animator itself is available on CodePlex, and Adam has the link... this looks like good stuff. Windows Phone 7 Design Notes – Part2: Metro + Adrian Frutiger CrocusGirl continues her WP7 Metro discussion with a great long post on background she's researched and some of her own work with typography... a great read. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• Exposed: Fake Social Marketing

  - by Mike Stiles

  Brands and marketers who want to build their social popularity on a foundation of lies are starting to face more of an uphill climb. Fake social is starting to get exposed, and there are a lot of emperors getting caught without any clothes. Facebook is getting ready to do a purge of “Likes” on Pages that were a result of bots, fake accounts, and even real users who were duped or accidentally Liked a Page. Most of those accidental Likes occur on mobile, where it’s easy for large fingers to hit the wrong space. Depending on the degree to which your Page has been the subject of such activity, you may see your number of Likes go down. But don’t sweat it, that’s a good thing. The social world has turned the corner and assessed the value of a Like. And the verdict is that a Like is valuable as an opportunity to build a real relationship with a real customer. Its value pales immensely compared to a user who’s actually engaged with the brand. Those fake Likes aren’t doing you any good. Huge numbers may once have impressed, but it’s not fooling anybody anymore. Facebook’s selling point to marketers is the ability to use a brand’s fans to reach friends of those fans. Consequently, there has to be validity and legitimacy to a fan count. Speaking of mobile, Trademob recently reported 40% of clicks are essentially worthless, because 22% of them are accidental (again with the fat fingers), while 18% are trickery. Publishers will but huge banner ads next to tiny app buttons to increase the odds of an accident. Others even hide a banner behind another to score 2 clicks instead of 1. Pontiflex and Harris Interactive last year found 47% of users were more likely to click a mobile ad accidentally than deliberately. Beyond that, hijacked devices are out there manipulating click data. But to what end for a marketer? What’s the value of a click on something a user never even saw? What’s the value of a seen but accidentally clicked ad if there’s no resulting transaction? Back to fake Likes, followers and views; they’re definitely for sale on numerous sites, none of which I’ll promote. $5 can get you 1,000 Twitter followers. You can even get followers targeted by interests. One site was set up by an unemployed accountant out of his house in England. He gets them from a wholesaler in Brooklyn, who gets them from a 19-year-old supplier in India. The unemployed accountant is making $10,000 a day. That means a lot of brands, celebrities and organizations are playing the fake social game, apparently not coming to grips with the slim value of the numbers they’re buying. But now, in addition to having paid good money for non-ROI numbers, there’s the embarrassment factor. At least a couple of sites have popped up allowing anyone to see just how many fake and inactive followers you have. Britain’s Fake Follower Check and StatusPeople are the two getting the most attention. Enter any Twitter handle and the results are there for all to see. Fake isn’t good, period. “Inactive” could be real followers, but if they’re real, they’re just watching, not engaging. If someone runs a check on your Twitter handle and turns up fake followers, does that mean you’re suspect or have purchased followers? No. Anyone can follow anyone, so most accounts will have some fakes. Even account results like Barack Obama’s (70% fake according to StatusPeople) and Lady Gaga’s (71% fake) don’t mean these people knew about all those fakes or initiated them. Regardless, brands should realize they’re now being watched, and users are judging the legitimacy of their social channels. Use one of any number of tools available to assess and clean out fake Likes and followers so that your numbers are as genuine as possible. And obviously, skip the “buying popularity” route of social marketing strategy. It doesn’t work and it gets you busted…a losing combination.

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• Java in Flux: Utopia or Deuteranopia?

  - by Tori Wieldt

  What a difference a year makes, indeed. Steve Harris, Senior VP, App Server Dev, Oracle and Adam Messinger, VP, Fusion Middleware Group, Oracle presented an informative keynote at the TheServerSide Java Symposium today. With a title "Java in Flux: Utopia or Deuteranopia?" you know things are going to be interesting (see Aeon Flux if you don't get the title reference).What a YearThey started with a little background, explaining that the reactions to Oracle's acquisition of Sun (and therefore Java) one year ago varied greatly, from "Freak Out!" to "Don't Panic." From the Oracle perspective, being the steward of and key contributor to Java requires a lot of sausage making.  They admitted to Oracle's fair share of Homer Simpson-esque "D'oh" moments in the past year, which was complicated by Oracle's communication style.   "Oracle has a tradition has a saying a few things and sticking by then, in contrast to Sun who was much more open," Adam explained. "We laid out the Java roadmap and are executing on it, and we hope that speaks to our commitment."Java SEAdam talked about having a long term perspective on the Java language (20+ years), letting ideas mature in more experimental languages, then bringing them into Java. Current priorities include: JVM convergence (getting the best features of JRockit into Hotspot); support of parallel/multi-core programming, and of course, all the improvements in JDK7. The JDK7 Developer Preview is underway (please download now and report bugs!). The Oracle development team is also working on Lambda and modularity (Jigsaw) for SE 8. Less certain, but also under discussion are improvements for Java SE 9. Adam is thinking of it as a "back to basics" release. He mentioned reworking JNI, improving data integration and improved device support.Java EE To provide context about Java EE, Steve said Java EE was great at getting businesses on the internet. The success of Java EE resulted in an incredible expansion of the middleware marketplace for developers and vendors.  But with success, came more. Java EE kept piling on capabilities, but that created excess baggage.  Doing simple things was no longer so simple. That's where Java community is so valuable: "When Java EE was too complex and heavyweight, many people were happy to tell us what we were doing wrong and popularize solutions," Steve explained. Because of that feedback, the Java EE teams focused on making things simple again: POJOs and annotations, and leveraging changes in Java SE.  Steve said that "innovation doesn't happen in expert groups, it happens on the ground where developers are solving problems," and platform stewards need to pay attention and take advantage of changes that are taking place.Enter the Cloud "Developers are restless, they want cloud functionality from their own IT dept" Steve explained. With the cloud, the scope of problem has expanded to include the data center itself, with multiple tenants. To move forward, existing APIs in Java EE need to be updated to be tenant-aware, service-enabled, and EE needs to support various styles of deployment. The goal is to get all that done in Java EE 8.Adam questioned Steve about timing and schedule. "Yes, the schedule is aggressive, but it'll work" Steve said. Then Adam asked about modularization. If Java SE 8 comes out at the end of 2012, when can Java EE deliver modularization? Steve suggested that key stakeholders can come with up some pre-SE 8 agreement on how to expose the metadata about modules. He then alluded to Mark Reinhold and John Duimovich's keynote at EclipseCON next week. Stay tuned.Evil Master PlanIn conclusion, Adam finally admitted to Oracle's Evil Master Plan: 1) Invest in and improve Java SE and EE 2) Collaborate with the community 3) Broaden the marketplace for Java development. Bwaaaaaaaaahahaha! <rubs hands together>Key LinksJDK7 Developer Preview  http://jdk7.java.net/preview/Oracle Technology Network http://www.oracle.com/technetwork/java/index.htmlTheServerSide Java Symposium  http://javasymposium.techtarget.com/"Utopia or Deuteranopia?" http://en.wikipedia.org/wiki/Aeon_Flux

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• Speaking at Mix11

  - by Dennis Vroegop

  In April Microsoft will hold the next MIX event. MIX was usually targeted at web designers and developers but has grown over the years to be more a general conference focused on the web and devices. In other words: everything the normal consumer might encounter. It’s not your typical developers conference, although you’ll find many developers there as well. But next to the developers you’ll probably run into designers and user experience specialists as well. This year I am proud to say that I will be one of the people presenting there. Together with all the Surface MVP’s in the world (sounds impressive, but there are only 7 of us) we’ll host a panel discussion on all things Surface, NUI and everything else that matches those subjects. Here’s what the abstract says: The Natural User Interface (NUI) is a hot topic that generates a lot of excitement, but there are only a handful of companies doing real innovation with NUIs and most of the practical experience in the NUI style of design and development is limited to a small number of experts. The Microsoft Surface MVPs are a subset of these experts that have extensive real-world experience with Microsoft Surface and other NUI devices. This session is a panel featuring the Microsoft Surface MVPs and an unfiltered discussion with each other and the audience about the state of the art in NUI design and development. We will share our experiences and ideas, discuss what we think NUI will look like in the near future, and back up our statements with cutting-edge demonstrations prepared by the panelists involving combinations of Microsoft Surface 2.0, Kinect, and Windows Phone 7. We, as Surface MVPs think we are more than just Surface oriented. We like to think we are more NUI MVP’s. But since that’s not a technology with Microsoft you can’t actually become a NUI MVP so Surface is the one that comes the closest. We are currently working on the details of our session but believe me: it will blow you away. Several people we talked to have said this could potentially be the best session of Mix. Quite a challenge, but we’re up for it! Of course I won’t be telling you exactly what we’re going to do in Las Vegas but rest assured that when you visit our session you’ll leave with a lot of new ideas and hopefully be inspired to bring into practice what you’ve seen. Even if the technology we’ll show you isn’t readily available yet. So, if you are in Las Vegas between April 12th and 14th, please join Joshua Blake, Neil Roodyn, Rick Barraza, Bart Roozendaal, Josh Santangelo, Nicolas Calvi and myself for some NUI fun! See you in Vegas! Tags van Technorati: mix11,las vegas,surface,nui,kinecct

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• Where can you find the Oracle Applications User Experience team in the next several months?

  - by mvaughan

  By Misha Vaughan, Applications User ExperienceNovember is one of my favorite times of year at Oracle. The blast of OpenWorld work is over, and it’s time to get down to business and start taking our messages and our work on the road out to the user groups. We’re in the middle of planning all of that right now, so we decided to provide a snapshot of where you can see us and hear about the Oracle Applications User Experience – whether it’s Fusion Applications, PeopleSoft, or what we’re planning for the next-generation of Oracle Applications.On the road with Apps UX...In December, you can find us at UKOUG 2012 in Birmingham, UK: UKOUG, UK Oracle User Group Conference 2012?December 3 – 5, 2012?ICC, Birmingham, UKIn March, we will be at Alliance 2013 in Indianapolis, and our fingers are crossed for OBUG Connect 2013 in Antwerp:? Alliance 2013March 17 - 20, 2013 ?Indianapolis, IndianaOBUG Benelux Connect 2013?March 26, 2013?Antwerp, Belgium?? In April, you will see us at COLLABORATE13 in Denver:? Collaborate13April 7 - April 11, 2013 ?Denver, Colorado?? And in June, we round out the kick-off to summer at OHUG 2013 in Dallas and Kscope13 in New Orleans:? OHUG 2013June 9 -13, 2013?Dallas, Texas ODTUG Kscope13?June 23-27, 2013 ?New Orleans, LA? The Labs & DemosAs always, a hallmark of our team is our mobile usability labs. If you haven’t seen them, they are a great way for customers and partners to get a peek at what Oracle is working on next, and a chance for you to provide your candid perspective. Based on the interest and enthusiasm from customers last year at Collaborate, we are adding more demo-stations to our user group presence in the year ahead. If you want to see some of the work we are doing first-hand but don’t have a lot of time, the demo stations are a great way to get a quick update on the latest wow-factor we are researching. I can promise that you will see whatever we think is new and interesting at the demo stations first. Oracle OpenWorld 2012 Apps UX DemostationFor Applications DevelopersMore and more, I get asked the question, “How do I build an application that looks like a Fusion?” My answer is Fusion Applications Design Patterns. You can find out more about how Fusion Applications developers can leverage ADF and the user experience best practices we developed for Fusion at sessions lead by Ultan O’Broin, Director of Global User Experience, in the year ahead. Ultan O'Broin, On Fusion Design Patterns Building mobile applications are also top of mind these days. If you want to understand how Oracle is approaching this strategy, check out our session on Mobile user experience design patterns with Mobile ADF.  In many cases, this will be presented by Lynn Rampoldi-Hnilo, Senior Manager of Mobile User Experiences, and in a few cases our ever-ready traveler Ultan O’Broin will be on deck. Lynn Rampoldi-Hnilo, on Mobile User Experience Design PatternsApplications User ExperiencesFusion Applications continues to evolve, and you will see the new face of Fusion Applications at our executive sessions in the year ahead, which are led by vice president Jeremy Ashley or a hand-picked presenter, such as one of our Fusion User Experience Advocates.  Edward Roske, CEO InterRel Consulting & Fusion User Experience AdvocateAs always, our strategy is to take our lessons learned and spread them across the Applications product lines. A great example is the enhancements coming in the PeopleSoft user experience, which you can hear about from Harris Kravatz, Senior Manager, PeopleSoft User Experience. Fusion Applications ExtensibilityWe can’t talk about Fusion Applications without talking about how to make it look like your business. If tailoring Fusion applications is a question in your mind, and it should be, you should hit one of these sessions. These sessions will be lead by our own Killian Evers, Senior Director, Tim Dubois, User Experience Architect, and some well-trained Fusion User Experience Advocates.Find out moreIf you want to stay on top of where and when we will be, you can always sign up for our newsletter or check out the events page of usableapps.

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• Making A Photo-Sharing App For Android In Eclipse [on hold]

  - by user3694394

  I've only just started developing mobile apps, which is something that I've been wanting to learn for a while now. I'm from an indie games studio, making PC games for around the last 3 years, and I finally decided to move into android app development. The only problem I'm having is that I don't know where to start. The project which I'm aiming to create will be something similar to Instagram, basically a photo-sharing app which allows users to take new photos, or pull them from their device, and add filters to them, before posting them. I have a rough idea of how I could go about doing this, but I need pointing towards any tutorials available for each specific step. So, here's my idea: Create a UI in eclipse (this wont be a problem for me, I should be able to do this fine through xml files) Setup a server-side database to store all user info and uploaded images (the images will need to be converted into byte arrays, and I have no idea how to do this through a database). My best idea would be to use a MySQL database to do this. Add user interactions (likes, favourites, reposts, etc.). This would, again, have to be stored in the database (or, at least, i think it would). Add the ability to take new photos using the phone's camera (I can probably do this anyway, using the Camera API). Add the ability to pull existing photos from the device (again, pretty simple to do). Add the ability to add filters to any photos (I had a look around, and there are some repos and resources which allow you to do this, but they're mainly for iOS development). Add facebook/twitter integration (possibly) to allow phots to be shared to other social networks. Create a news feed which shows users all of the latest photos from their friends, and allows them to post their own images to it. Give all registered users their own wall/page which has their latest posts/images displayed on it. Add the ability to allow users to follow other users, and display their followed users posts on their news feed. Yep. It's not going to be easy, and I don't even know if it's possible for me to do alone in Eclipse. However, this is the plan, and I'm going to do my best to learn everything I need to know to do this successfully. My actual question would be how should I start doing this- where do I begin learning how to do all of this? I've had a look at snapify, which can be edited via Parse, but I won't be spending hundreds of dollars (since I'm 15 and just don't have the available funds) on software. I have extensive knowledge of Java (again, I've been making games for around 3 years, mainly in Java), and various scripting languages. So, hopefully, this will be of some use here. Thanks in advance, Josh.

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• Rails paginate array items one-by-one instead of page-by-page

  - by hnovick

  Hi Guys, I have a group of assets, let's call them "practitioners". I'm displaying these practitioners in the header of a calendar interface. There are 7 columns to the calendar. 7 columns = 7 practitioners per view/page. Right now: if the first page shows you practitioners 1-7, when you go the next page you will see practitioners 8-15, next page 16-23, etc. etc. i am wondering how to page the practitioners so that if the first page shows you practitioners 1-7, the next page will show you practitioners 2-8, then 3-9, etc. etc. i would greatly appreciate any help you can offer. here is the rails code i am working with. best regards, harris novick # get the default sort order sort_order = RESOURCE_SORT_ORDER # if we've been given asset ids, start our list with them unless params[:asset_ids].blank? params[:asset_ids] = params[:asset_ids].values unless params[:asset_ids].is_a?(Array) sort_order = "#{params[:asset_ids].collect{|id| "service_provider_resources.id = #{id} DESC"}.join(",")}, #{sort_order}" end @asset_set = @provider.active_resources(:include => {:active_services => :latest_approved_version}).paginate( :per_page => RESOURCES_IN_DAY_VIEW, :page => params[:page], :order => sort_order )

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• Windows Server 2008 R2 Virtual Network Setup

  - by jpearl01

  Hi all, Some background: I'm very much new to networking in general, and virtualization in particular. I'm trying to set up a series of VMs as we are transitioning to a thin client setup. I have been supplied a limited number of static ip addresses. The server is located in an offsite building which houses the network we use to connect to the internet, share folders etc. The setup I've been trying to go for is this: The host OS (Windows Server 2008 R2) is bound to one nic using one of the static ips (say, Nic1 and ip 10.255.6.61). I've set up another external virtual network attached to another physical nic , and a virtual private network attached to no nic. There is one VM running the same os (as the host). This VM is connected to both the external virtual network (and uses another static ip say Nic2 and ip 10.255.6.62) and also to the virtual private network (I gave it a static random ip 192.168.88.1 subnet mask 255.255.255.0). This virtual private network is connected to all the other VMs. I'd like to share the internet connection with all the other VMs on the private virtual network, and so I installed the RRAS role on the server connected to Nic2, and selected the option to share the internet over the vpn. I've run through the RRAS wizard a few times, trying different configurations, but none of them seem to be letting the other vms connect to the 'net. The vms seem to connect to the virtual private network fine, they are assigned an ip address and everything, but no internet, and no rest of the network either. The other problem is in general I connect to the vms with RDP. Will that be possible with a setup like this? i.e. will the vms show up as computers on the network? If not, what are my other options? Thanks! ~josh

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• Windows Server 2008 R2 Virtual Network Setup

  - by jpearl01

  Some background: I'm very much new to networking in general, and virtualization in particular. I'm trying to set up a series of VMs as we are transitioning to a thin client setup. I have been supplied a limited number of static ip addresses. The server is located in an offsite building which houses the network we use to connect to the internet, share folders etc. The setup I've been trying to go for is this: The host OS (Windows Server 2008 R2) is bound to one nic using one of the static ips (say, Nic1 and ip 10.255.6.61). I've set up another external virtual network attached to another physical nic , and a virtual private network attached to no nic. There is one VM running the same os (as the host). This VM is connected to both the external virtual network (and uses another static ip say Nic2 and ip 10.255.6.62) and also to the virtual private network (I gave it a static random ip 192.168.88.1 subnet mask 255.255.255.0). This virtual private network is connected to all the other VMs. I'd like to share the internet connection with all the other VMs on the private virtual network, and so I installed the RRAS role on the server connected to Nic2, and selected the option to share the internet over the vpn. I've run through the RRAS wizard a few times, trying different configurations, but none of them seem to be letting the other vms connect to the 'net. The vms seem to connect to the virtual private network fine, they are assigned an ip address and everything, but no internet, and no rest of the network either. The other problem is in general I connect to the vms with RDP. Will that be possible with a setup like this? i.e. will the vms show up as computers on the network? If not, what are my other options? Thanks! ~josh

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• How can I change how OS X's 'say' command pronounces a word?

  - by jwhitlock

  OS X's say command is useful for some tasks (such as Skype's 'notify me when a contact comes online), but it is pronouncing some names incorrectly. Is there a way to teach say to pronounce a word differently? For example, try: say "Hi, Joel Spolsky" The 'ol' sounds like 'ball' rather than 'old'. I'd like to add an exception that say "Pronounce Spolsky like this", rather than try to teach new linguistic rules. I bet there is a way since it can pronounce "iphone" as Apple wants. Update - After some research, here's what I've learned: Text-to-speech is split between turning the text to phonemes, and then the phonemes are turned into audio using a voice. Changing the voice doesn't effect the phonemes. The Speech Synthesis Manager has some functions for turning text to phonemes, and a method for registering a speech dictionary that will add new text-phoneme maps. However, Apple's speech dictionary must be in a binary form - I didn't find any plist XML. Using dtrace while running say, I found some interesting files opened in /System/Library/PrivateFrameworks/SpeechDictionary.framework/Resources. This is probably the speech dictionary, but they are all binary, except for Homophones, which is XML. Adding entries to Homophones does nothing - it is probably used in speech-to-text. They are also code signed by Apple - changing them may prevent some programs from working. PrefixDictionary CartNames CartLite SymbolDictionary Homophones There are ways to add text versions of application interface elements so VoiceOver works, a lot of which a developer gets for free, but there are tricky bits. The standard here appears to be to use a phonetic spelling as needed. My guesses are: say is a light layer of code on top of the Speech Synthesis Manager. It would be easy for the Apple devs to add a command line option to take the path to a speech dictionary plist for alternate phoneme mapping, but they didn't. It may be a useful open-source project to write a better say. Skype probably uses Speech Synthesis Manager directly, leaving no hooks to change the way my friend's names are pronounced, other than spelling them phonetically, which is silly. The easiest way to make a command line version of say is how JRobert suggested. Here's my quick implementation, using Doug Harris's spelling suggestion: #!/bin/sh echo $@ | tr '[A-Z]' '[a-z]' | sed "s/spolsky/spowlsky/g" | /usr/bin/say Finally, some fun command line stuff: # Apple is weird sqlite3 /System/Library/PrivateFrameworks/SpeechDictionary.framework/Resources/Tuples .dump # Get too much information about what files are being opened sudo dtrace -n 'syscall::open*:entry { printf("%s %s",execname,copyinstr(arg0)); }' # Just fun say -v bad "Joel Spolsky Spolsky Spolsky Spolsky Spolsky, Joel Spolsky Spolsky Spolsky Spolsky Spolsky" echo "scale=1000; 4*a(1)" | bc -l | say

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• The Oracle Retail Week Awards - in review

  - by user801960

  The Oracle Retail Week Awards 2012 were another great success, building on the legacy of previous award ceremonies. Over 1,600 of the UK's top retailers gathered at the Grosvenor House Hotel and many of Europe's top retail leaders attended the prestigious Oracle Retail VIP Reception in the Grosvenor House Hotel's Red Bar. Over the years the Oracle Retail Week Awards have become a rallying point for the morale of the retail industry, and each nominated retailer served as a demonstration that the industry is fighting fit. It was an honour to speak to so many figureheads of UK - and global - retail. All of us at Oracle Retail would like to congratulate both the winners and the nominees for the awards. Retail is a cornerstone of the economy and it was inspiring to see so many outstanding demonstrations of innovation and dedication in the entries. Winners 2012   The Market Force Customer Service Initiative of the Year Winner: Dixons Retail: Knowhow Highly Commended: Hughes Electrical: Digital Switchover     The Deloitte Employer of the Year Winner: Morrisons     Growing Retailer of the Year Winner: Hallett Retail - The Concessions People Highly Commended: Blue Inc     The TCC Marketing/Advertising Campaign of the Year Winner: Sainsbury's: Feed your Family for £50     The Brandbank Multichannel Retailer of the Year Winner: Debenhams Highly Commended: Halfords     The Ashton Partnership Product Innovation of the Year Winner: Argos: Chad Valley Highly Commended: Halfords: Private label bikes     The RR Donnelley Pure-play Online Retailer of the Year Winner: Wiggle     The Hitachi Consulting Responsible Retailer of the Year Winner: B&Q: One Planet Home     The CA Technologies Retail Technology Initiative of the Year Winner: Oasis: Argyll Street flagship launch with iPad PoS     The Premier Tax Free Speciality Retailer of the Year Winner: Holland & Barrett     Store Design of the Year Winner: Next Home and Garden, Shoreham, Sussex Highly Commended: Dixons Retail, Black concept store, Birmingham Bullring     Store Manager of the Year Winner: Ian Allcock, Homebase, Aylesford Highly Commended: Darren Parfitt, Boots UK, Melton Mowbray Health Centre     The Wates Retail Destination of the Year Winner: Westfield, Stratford     The AlixPartners Emerging Retail Leader of the Year Winner: Catriona Marshall, HobbyCraft, Chief Executive     The Wipro Retail International Retailer of the Year Winner: Apple     The Clarity Search Retail Leader of the Year Winner: Ian Cheshire, Chief Executive, Kingfisher     The Oracle Retailer of the Year Winner: Burberry     Outstanding Contribution to Retail Winner: Lord Harris of Peckham     Oracle Retail and "Your Experience Platform" Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes. This business systems architecture simultaneously: Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations. Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc; Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.   Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.  

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• Oracle RightNow CX for Good Customer Experiences

  - by Andreea Vaduva

  Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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