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• ArchBeat Link-o-Rama for 2012-06-28

  - by Bob Rhubart

  Oracle Magazine Technologist of the Year Awards to honor architects at #OOW12 Seven of the ten categories in this year's Oracle Magazine Technologist of the Year Awards are designated to celebrate architects. The winners will be honored at Oracle OpenWorld -- and showered with adulation from their colleagues. Nominations for these awards close on Tuesday July 17, so make sure you submit your nominations right away. Oracle E-Business Suite 12 Certified on Additional Linux Platforms (Oracle E-Business Suite Technology) Oracle E-Business Suite Release 12 (12.1.1 and higher) is now certified on the following additional Linux x86/x86-64 operating systems: Oracle Linux 6 (32-bit), Red Hat Enterprise Linux 6 (32-bit), Red Hat Enterprise Linux 6 (64-bit), and Novell SUSE Linux Enterprise Server (SLES) version 11 (64-bit). FairScheduling Conventions in Hadoop (The Data Warehouse Insider)"If you're going to have several concurrent users and leverage the more interactive aspects of the Hadoop environment (e.g. Pig and Hive scripting), the FairScheduler is definitely the way to go," says Dan McClary. Learn how in his technical post. SOA Learning Library (SOA & BPM Partner Community Blog) The Oracle Learning Library offers a vast collection of e-learning resources covering a mind-boggling array of products and topics. And it's all free—if you have an Oracle.com membership. And if you don't, that's free, too. Could this be any easier? Oracle Fusion Middleware Security: LibOVD: when and how | Andre Correa Fusion Middleware A-Team blogger Andre Correa offers some background on LibOVD and shares technical tips for its use. Virtual Developer Day: Oracle Fusion Development Yes, it's called "Developer Day," but there's plenty for architects, too. This free event includes hands-on labs, live Q&A with product experts, and a dizzying amount of technical information about Oracle ADF and Fusion Development -- all without having to pack a bag or worry about getting stuck in a seat between two professional wrestlers. Tuesday, July 10, 2012 9:00 a.m. PT – 1:00 p.m. PT 11:00 a.m. CT – 3:00 p.m. CT 12:00 p.m. ET – 4:00 p.m. ET 1:00 p.m. BRT – 5:00 p.m. BRT Thought for the Day "Computers allow you to make more mistakes faster than any other invention in human history with the possible exception of handguns and tequila." — Mitch Ratcliffe Source: SoftwareQuotes.com

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• What if you could work on anything you wanted?

  - by Nick Harrison

  What if you could work on anything you wanted? Redgate is doing an experiment of sorts this week.  Called Down Tools Week.    The idea is that they stopped working on their regular projects for a week and strike out on something that catches their attention and drives their passion. Evidently in many cases, these projects have turned out to be new features in their existing products that individual were interested in, some were internal iniatives and some where evidently off the wall new ideas.   Today is show and tell where they will share with each other what they have been working on. There may well be some interesting announcements coming out of this.    The prospects are exciting. I understand that Google does something similar allowing their employees a specified amount of time to work on projects of their own choosing.    This has been the breeding ground for some of my favorite services. It is a shame that more companies do not follow such practices.   Now I know that most companies cannot afford to shut down everything for a week and sometimes you can't really explore an interesting idea in 8 hours a week or however much time Google allocates, but still it may be worth while. What would happen if your company gave you as an individual 1 week each quarter to work on a project of your own design and see what happens?   I would be happen if you still had to get approval for before your week long adventure. Personally, I think that this could be a very effective use of training budgets.   Give me a week to research something on my own and you would be amazed at what I can find out.    Maybe this should be the prerequisite before starting a new project.   Stagger the team onboarding but have everyone spend a week long sabbatical studying BizTalk before starting a project that will hinge on BizTalk. The show and tell afterwards is a great way to keep everyone honest or at least reassure management that everyone is honest.    If your goal was to spend a week researching and exploring a new technology and you had to do a show and tell afterwards to show off what you had learned, then everyone can learn a bit of what you just learned.     Sounds like a promising win win for me. Maybe it is a pipe dream, but what if .... What would you work on if given the opportunity to work on anything you wanted?

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• links for 2011-01-12

  - by Bob Rhubart

  WebCenter Spaces 11g PS2 Template Customization (Javier Ductor's Blog) "Recently, we have been involved in a WebCenter Spaces customization project. A customer sent us a prototype website in HTML, and we had to transform Spaces to set the same look and feel as in the prototype..." Javier Ductor (tags: oracle otn webcenter enteprise2.0) Matt Carter: Risky Business "Incorporating risk detection and mitigation capabilities into apps is becoming all the rage. There are plenty of real-life examples of cases where prevention of cyber-security threats and fraudsters might have kept governments and companies out of the news, and with more money in their accounts." (tags: oracle otn security middleware) John Brunswick: 5 Surprisingly Good Benefits of Corporate Blogs "Some may still propose that not all corporations are going to be able to provide the five benefits above and are more focused around shameless self promotion of products and services.  If that is the case, that corporation is most likely not producing something of high value." - John Brunswick (tags: oracle otn enterprise2.0 blogging) InfoQ: IT And Architecture: Inside-Out Perspectives The software industry is in disarray, costs are escalating, and quality is diminishing. Promises of newer technologies and processes and methodologies in IT are still far from materializing on any significant scale. Bruce Laidlaw and Michael Poulin - each with more than 30 years of experience compared notes on the past and present of IT and provide insights on what IT needs to make progress. (tags: ping.fm) SOA & Middleware: Canceling a running composite instance - example Useful tips from Niall Commiskey. (tags: soa middleware oracle) BPEL 11.1.1.2 Certified for Prebuilt E-Business Suite 12.1.3 SOA Integrations (Oracle E-Business Suite Technology) "A new certification was released simultaneously with the E-Business Suite 12.1.3 Maintenance Pack late last year: the use of BPEL 11g Version 11.1.1.2 with E-Business Suite 12.1.3." -- Steven Chan (tags: oracle bpel) Marc Kelderman: OSB: Deploy Service Level Agreement (SLA), aka Alert Rule "The big issue with these SLAs is the deployment. If you have dozens of services, with multiple operations, and you have a lot of environments it takes a while to create them...[But] I have a nice workaround." - Mark Kelderman  (tags: oracle otn soa osb sla) @myfear: Java EE 7 - what's coming up for 2012? First hints. "Even if the actual Java EE 6 version is still not too widespread, we already have seen the first signs of the next EE 7 version written to the sky." -- Markus "myfear" Eisele (tags: oracle otn oracleace java)

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• Planning Bulletin for JRE 7: What EBS Customers Can Do Today

  - by Steven Chan (Oracle Development)

  An initiative to certify Oracle E-Business Suite with JRE 7 desktop clients is underway.  We have tested EBS 11.5.10.2, 12.0, and 12.1 with JRE 7. We have fixes for nearly all of the compatibility issues now, and are working hard to produce the remaining fixes quickly. A. When will JRE 7 be certified with Oracle E-Business Suite? We will announce the certification of the E-Business Suite with JRE 7 once all fixes are available, verified, and documented.  Certification announcements will be distributed through My Oracle Support, My Oracle Support Community Forums, Oracle Technology Network Forums, newsletters, and user group news outlets. Oracle's Revenue Recognition rules prohibit us from discussing certification and release dates.  In addition to the standard communication channels listed above, customers are encouraged to monitor or subscribe to this blog.    B. What can customers do to prepare for the JRE 7 certification? Customers should ensure that they are on the latest available JRE 6 update. Of the compatibility issues identified so far with JRE 7, the most critical is an issue that prevents E-Business Suite Forms-based products from launching on Windows desktops that are running JRE 7.  Customers can prevent this issue today by ensuring that they have applied the latest certified patches documented for JRE 6 configurations to their EBS application tier servers: Apply Forms patch 14615390 to EBS 11i environments (Note 125767.1) Apply Forms patch 14614795 to EBS 12.0 and 12.1 environments (Note 437878.1) These patches are compatible with JRE 6 and 7, production ready, and fully-tested with the E-Business Suite.  These patches may be applied immediately to all E-Business Suite environments. All other Forms prerequisites documented in the Notes above should also be applied now. C. What else will be required by the final certified configuration? Oracle expects that all other compatibility issues will be resolved by installing a specific JRE 7 release, at minimum.  That specific release has not been finalized yet, and this is subject to change. D.  Where will the official patch requirements be documented? All patches required for ensuring full compatibility of the E-Business Suite with JRE 7 will be documented in updates to these published Notes: For EBS 11i: Deploying Sun JRE (Native Plug-in) for Windows Clients in Oracle E-Business Suite Release 11i (Note 290807.1) Upgrading Developer 6i with Oracle E-Business Suite 11i (Note 125767.1) For EBS 12 Deploying Sun JRE (Native Plug-in) for Windows Clients in Oracle E-Business Suite Release 12 (Note 393931.1) Upgrading OracleAS 10g Forms and Reports in Oracle E-Business Suite Release 12 (Note 437878.1) Disclaimer The preceding is intended to outline our general product direction.  It is intended for information purposes only, and may not be incorporated into any contract.   It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision.  The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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• Gamification in the enterprise updates, September edition

  - by erikanollwebb

  Things have been a little busy here at GamifyOracle.  Last week, I attended a small conference in San Diego on Enterprise Gamification.  Mario Herger of SAP, Matt Landes of Google and I were on a panel discussion about how to introduce and advocate gamification in your organization.  I gave a talk as well as a workshop on gamification.  The workshop was a new concept, to take our Design Jam from Applications User Experience and try it with people outside of user experience.  I have to say, the whole thing was a great success, in great part because I had some expert help from Teena Singh from Apps UX.  We took a flow from expense reporting and created a scenario about sales reps who are on the road a lot and how we needed them to get their expense reports filed by the end of the fiscal year.  We divided the attendees into groups and gave them a little over two hours to work out how they might use game mechanics to gamify the flows.   We even took the opportunity to re-use the app our fab dev team in our Mexico Development Center put together to gamify the event including badges, points, prizes and a leaderboard.  Since I am a firm believer that you can't gamify everything (or at least, not everything well), I focused my talk prior to the workshop on when it works, and when it might not, including pitfalls to gamifying badly.  I was impressed that the teams all considered what might go wrong with gamifying expenses and built into their designs some protections against that.  I can't wait to take this concept on the road again, it really was a fun day. Now that we have gotten through that set of events, we're wildly working on our next project for next week.  I'm doing a focus group at Oracle OpenWorld on Gamification in the Enterprise.  To do that, Andrea Cantu and I are trying to kill as many trees as possible while we work out some gamification concepts to present (see proof below!).  It should be a great event and I'm hoping we learn a lot about what our customers think about the use of gamification in their companies and in the products they use. So that's the news so far from GamifyOracle land.  I'll try to get more out about those events and more after next week. And if you will be at OOW, ping me and we can discuss in person!  I'd love to know what everyone is thinking in the area.

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• ArchBeat Link-o-Rama for July 2, 2013

  - by Bob Rhubart

  One Week To Go: OTN Architect Day: Cloud Computing - July 9, 2013, Redwood Shores, CA. The first OTN Architect Day event of 2013 happens in just one week, on Tuesday July 9 at the Oracle Conference Center in Redwood Shores, CA. Registration is free and you get three sessions by three experts on cloud computing in the real world — plus a panel Q&A for answers to all of your questions. Register now! Oracle Database 12c: Flashback Moving Forward | Lucas Jellema Oracle ACE Director Lucas Jellema's latest of several recent blog posts dealing with various aspects of the recently released Oracle Database 12c. Detroit, Embracing New Auto Technologies, Seeks App Builders This story from the New York Times paints a rosy picture indeed for app developers as the internet of things continues to evolve. Advanced View Criteria Implementation in ADF BC | Andrejus Baranovskis Oracle ACE Director Andrejus Baranovskis' post focuses on advanced declarative View Criteria features. JDeveloper: Showing a Popup when Selecting an af:selectOneRadio | Timo Hahn Oracle ACE Timo Hahn illustrates a use case in which a popup is displayed each time the user clicks on one of the radio buttons of a button group. Can Technology Innovation Save The New York Times? One of the standout keynotes from the recent QCon New York event, this presentation by New York Times Sr. VP/CIO Marc Frons and CTO/VP Rajiv Pant paints a detailed portrait of the complete transformation of an organization -- not just the IT. Enterprise architects will find this particularly interesting. Video: Meet Growing IT Demand for Databases with Private DBaaS Do you understand the difference between traditional database deployment and database as a service? If not, you'll want to check out this video, which includes an overview of Oracle Enterprise Manager's capabilities for rapid deployment of DBaaS. S Webcast: Zero-Downtime Migration to Oracle Exadata Using Oracle GoldenGate: A Customer Case Study Presenters Alok Pareek (VP, Product Management/Development, Oracle Data Integration) and John F. Martin (CEO of Emerging Markets and CTO IQNavigator) discuss how IQNavigator is using Oracle GoldenGate with Oracle Exadata. Free eBook: Building a Database Cloud for Dummies This free quick-reference guide, organized into six short chapters and supplemented with helpful illustrations, provides a clear overview of the cloud and step-by-step instructions on deploying database as a service. (Registration required.) Thought for the Day "My motto is: Live every day to the fullest – in moderation." — Lindsay Lohan (Born July 2, 1986) Source: brainyquote.com

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• Oracle OpenWorld Call for MDM Papers

  - by david.butler(at)oracle.com

  As the MDM Track owner, I would like to invite everyone to respond to the Oracle OpenWorld (October 2-6, Moscone Center, San Francisco) Call for Papers (https://oracleus.wingateweb.com/portal/cfp/ ). The Call for Papers is open now through Sunday, March 27. This is an outstanding opportunity for organizations familiar with MDM to tell their story to a very large, knowledgeable and intensely interested community. Opportunities for feedback and networking abound.  I would love to see MDM papers on: business drivers; business benefits; quantified ROI stories; business process optimization; implementation styles; implementation lessons learned; using master data as a service; data governance best practices; end-to-end data quality experiences; support for SOA; Chart of Accounts issues fixed; how to leverage reference data; improving EPM and/or BI across the board; operationalizing a data warehouse; support for cloud computing; compliance success stories; architecture, scalability, and mixed workload RAC platform performance examples; industry specific value propositions (Financial Services; Retail, Telecom; Manufacturing, High Tech Manufacturing, Public Sector, Health Care, …); and line of business specific value propositions (CRM, ERP, PLM, SCM, …); etc. In fact, given that MDM positively impacts all areas of operations and analytics, there are no limits to the ideas you may have for an OpenWorld presentation. When you follow the submission process, be sure to use “Master Data Management” for either the Primary or Optional track. Add “Master Data Management” as an Optional track if you are adding MDM content to a presentation on one of the following tracks: Agile; Customer Relationship Management, Oracle E-Business Suite, Product Lifecycle Management, Siebel, Sourcing and Procurement, Supply Chain Management, or one of the 18 available industry tracks. If Cloud Computing is included, please add “Cloud Computing” as a Cross-Stream Track. And don’t forget to make “MDM” a Tag, along with Business Intelligence, Cloud, CRM, Data Integration, Data Migration, Data Warehousing, EPM, or Service-Oriented Architecture whenever your content includes these items. I will personally review each submission. I hope you all keep me very busy over the next few weeks.

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• SOA Community Newsletter June 2012

  - by JuergenKress

  Dear SOA partner community member Happy New fiscal Year FY13 - thanks for the FY12 middleware business! Our SOA & BPM Partner Community continued to grow to almost 4000 members. Additional we launched the WebLogic Partner Community which grew very fast to 800+ members! To continue our joint successful business in the new fiscal year our Top priorities FY13 are: Become trained:the next opportunity are the summer camps in Lisbon & Munich or our on-demand training SOA & BPM and see our detailed training calendar below. Run your marketing & sales campaign: sales kits, marketing kits, solution catalog add your services to oracle.com, add your events to oracle.com and advertisement Get recognized: OFM awards, partner excellence awards & references & plaques Become Specialized: All of the above makes the Oracle Specialization! Make sure you get your Specialization benefits! Topics: Key product focus areas will be: SOA as the foundation for clouds, integration platform 2.0 for industrial SOA including BAM & CEP, BPM & adaptive case management & migrate legacy solutions to the strategic offerings. The new Oracle VM VirtualBox image is available to test SOA Suite and BPM Suite. To start your BPM 11g project a new BPM Standard Edition a license entry version is available. EAIESB published a post with all BPMN2.0 notations. If you want to learn more please visit the Oracle Learning Library. We want to promote your SOA 11g & BPM 11g success let us know where you are in production! And nominate this success for our Middleware Oracle Excellence Awards 2012. Douwe P. van den Bos published at his blog a SOA governance series: Principles of Service-Oriented Architecture & The Maturity of a Service-Oriented Architecture & SOA Maturity Models. Please let us know if you published interesting papers! Would be great to see you at the SOA, Cloud + Service Technology Symposium by Thomas Erl. Please feel free to get your conference pass with the oracle discount code “DJMXZ370”. See you in Lisbon & London at our summer camps! Jürgen Kress Oracle SOA & BPM Partner Adoption EMEA To read the newsletter please visit http://tinyurl.com/soanewsJune2012 (OPN Account required) To become a member of the SOA Partner Community please register at http://www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: SOA Community newsletter,SOA Community,Oracle,OPN,Jürgen Kress,SOA Demo System,BPM

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• need advice for small css issue [migrated]

  - by JaPerk14

  I have a small design problem in my css, and I'd like to know if someone could check it out for me. The design problem is in the rollover effect of my horizontal navigation. There seems to be some sort of added margin or padding, but I'm having trouble finding the problem in the css. I will paste the code I'm using below, so you can see for yourself. You won't be able to see the problem until you rollover the navigation list items. HTML: <div class="Horiznav"> <ul> <li id="active"><a href="#">Link #1</a></li> <li><a href="#">Link #2</a></li> <li><a href="#">Link #3</a></li> <li><a href="#">Link #4</a></li> <li><a href="#">Link #5</a></li> </ul> </div> CSS: .Horiznav { background: #1F00CA; border-top: solid 1px #fff; border-bottom: solid 1px #fff; } .Horiznav ul { font-family: Arial, Helvetica, sans-serif; font-weight: bold; color: #fff; text-Align: center; margin: 0; padding-top: 5px; padding-bottom: 5px; } .Horiznav ul li { display: inline; } .Horiznav ul li a { padding-top: 5px; padding-bottom: 5px; color: #fff; text-decoration: none; border-right: 1px solid #fff; } .Horiznav ul li a:hover { background: #16008D; color: #fff; } #active a { border-left: 1px solid #fff; }

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• Misaligned Display on Resume

  - by Shaun Killingbeck

  I have an odd issue with my laptop display when resuming from suspend. When I have an additional monitor connected there is no issue. However without an additional monitor connected, after resuming only the left 10% of the laptop screen (just enough to show the Unity Launcher and a bit more) is visibly working, although strangely in a screenshot this same 10% is shown on the right hand side of the screenshot: I ran xrandr --verbose before and after resume, and the only difference (using diff) was: 2c2 < LVDS connected 1366x768+0+0 (0x98) normal (normal left inverted right x axis y axis) 344mm x 194mm --- > LVDS connected 1366x768+1280+0 (0x98) normal (normal left inverted right x axis y axis) 344mm x 194mm This seems to suggest the screen position has been shifted by 1280 horizontally, the width of the second monitor I use. Indeed, running the command xrandr --output LVDS --pos 0x0 does bring the screen back to normal. However, I don't want to have to run this command every time, I'd prefer to cure the source of the problem than just correct the symptoms. Any ideas on how to get Ubuntu to keep the display configuration settings from before suspend when it resumes? or why it changes at all? Heres some technical details that might be pertinent: HP Pavilion DV6 Laptop Ubuntu 13.04 AMD Radeon HD 6400M Series AMD Radeon HD 6520G Using proprietary flgrx-updates driver and amdcccle (Catalyst Control Center) (Unfortunately the open source driver causes my laptop to run even hotter than it already does, otherwise I'd use that) The contents of Xorg.conf: Section "ServerLayout" Identifier "amdcccle Layout" Screen 0 "amdcccle-Screen[0]-0" 0 0 EndSection Section "Module" Load "glx" EndSection Section "Monitor" Identifier "0-LVDS" Option "VendorName" "ATI Proprietary Driver" Option "ModelName" "Generic Autodetecting Monitor" Option "DPMS" "true" Option "PreferredMode" "1280x768" Option "TargetRefresh" "60" Option "Position" "0 0" Option "Rotate" "normal" Option "Disable" "false" EndSection Section "Monitor" Identifier "0-CRT1" Option "VendorName" "ATI Proprietary Driver" Option "ModelName" "Generic Autodetecting Monitor" Option "DPMS" "true" Option "PreferredMode" "1280x768" Option "TargetRefresh" "60" Option "Position" "0 0" Option "Rotate" "normal" Option "Disable" "false" EndSection Section "Monitor" Identifier "1-LVDS" Option "VendorName" "ATI Proprietary Driver" Option "ModelName" "Generic Autodetecting Monitor" Option "DPMS" "true" Option "TargetRefresh" "60" Option "Position" "1280 0" Option "Rotate" "normal" Option "Disable" "false" Option "PreferredMode" "1366x768" EndSection Section "Monitor" Identifier "1-CRT1" Option "VendorName" "ATI Proprietary Driver" Option "ModelName" "Generic Autodetecting Monitor" Option "DPMS" "true" Option "TargetRefresh" "60" Option "Position" "0 0" Option "Rotate" "normal" Option "Disable" "false" Option "PreferredMode" "1280x1024" EndSection Section "Device" Identifier "amdcccle-Device[0]-0" Driver "fglrx" Option "Monitor-LVDS" "1-LVDS" Option "Monitor-CRT1" "1-CRT1" BusID "PCI:0:1:0" EndSection Section "Device" Identifier "amdcccle-Device[0]-1" Driver "fglrx" Option "Monitor-LVDS" "1-LVDS" BusID "PCI:0:1:0" Screen 1 EndSection Section "Screen" Identifier "Default Screen" DefaultDepth 24 EndSection Section "Screen" Identifier "amdcccle-Screen[0]-0" Device "amdcccle-Device[0]-0" DefaultDepth 24 SubSection "Display" Viewport 0 0 Virtual 2646 2646 Depth 24 EndSubSection EndSection Section "Screen" Identifier "amdcccle-Screen[0]-1" Device "amdcccle-Device[0]-1" DefaultDepth 24 SubSection "Display" Viewport 0 0 Depth 24 EndSubSection EndSection

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• 6 Ways to Modernize Your Customer Experience

  - by Mike Stiles

  If customers have changed, if the way they research and shop have changed, if their expectations have changed, if their ability to act on dissatisfaction has changed, but your customer experience has NOT changed, what was once “good enough” may now be crippling. Well, the customer has changed, and why wouldn’t they? You’ve probably changed too in your role as consumer. There’s more info available, it’s easier to get, there’s more choice, you’re more mobile, you’re more connected, it’s easier to buy, and yes, it’s easier to switch brands if experiences don’t meet your now higher expectations. Thanks to technological advances, we as marketers can increasingly work borderline miracles. But if we’re still not adamantly adopting customer centricity, and if we aren’t making the customer experience paramount amongst business goals, the tech is wasted. A far more modern customer experience is called for. Here are 6 ways to get there: 1. Modern Marketing: Marketing data is aggregated and targeted to the right customers, who are getting personal, relevant communications. In return, you’re getting insight that finally properly attributes revenue to your marketing efforts. 2. Modern Selling: Demand is being driven across all channels with modern selling tools. Productivity is up thanks to coordinated communication and selling, and performance is ever optimized using powerful analytics. 3. Modern CPQ: You’re cross-selling and upselling more effectively since reps and channel partners have been empowered with the ability to quickly, automatically generate 100% accurate, customer-friendly quotes complete with price controls and automated approvals. 4. Modern Commerce: You’re leveraging data and delivering personalized, targeted digital experiences to everyone. You’re attracting more visitors, and you’re able to scale and keep up with the market and control the experience. 5. Modern Service: You’re better serving your customers by making it easier for them to engage with your brand, plus you’re lowering your costs by increasing agent and tech support efficiencies. 6. Modern Social: You’re getting faster, deeper, more accurate insights from social and turning content around faster, which then goes out to the right people at the right time in the right place. You’ve also gotten proactive in your service, and customers love that. For far too many brands, the buying journey of Need, Research, Select, Buy, Use, Recommend across the multiple connect points of Social, Mobile, Store, Call Center, Site, Ecommerce is a disconnected mess. Oracle’s approach to CX is to connect every interaction your customer has with your brand, avoiding the revenue losses lousy customer experiences bring. How important is the experience to customers? 94% are willing to pay more of their hard-earned money to have better ones, while a meager 1% say they get the good, consistent experiences they expect. Brands, your words aren’t as loud anymore, so your actions as they relate to customer experience are going to have to do the talking. @mikestiles @oraclesocialPhoto: Julien Tromeur, freeimages.com

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• WebCenter Customer Spotlight: American Home Mortgage

  - by Michelle Kimihira

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter Solution Summary American Home Mortgage Servicing Inc. (AHMSI) is a 3,000 employee company based in Coppell, Texas and provides services to homeowners and loan investors. With a multibillion portfolio under management, AHMSI is one of the country's largest servicers of Alt-A and subprime loans. AHMSI implemented a public-facing secure Web portal using Oracle WebCenter Suite to help investors make informed decisions more quickly and automated much of the investor approval process AHMSI reduced the time needed to process loan modification from approximately 30 days to one week.  UsingOracle WebCenter Content AHMSI can now share strategic & sensitive content in compliance with the various governance regulations.  Company OverviewAmerican Home Mortgage Servicing Inc. provides services to homeowners and loan investors. Whether a borrower holds a traditional, Alt-A, payment option, or subprime loan, the company's highly trained experts are committed to providing high levels of service as they work to address each customer's needs. AHMSI also carefully manages the loan portfolios of investors. With a multibillion portfolio under management, AHMSI is one of the country's largest servicers of Alt-A and subprime loans.  Challenges AHMSI’s biggest challenge was to improve security by minimizing the use of e-mail and FTP sites to share sensitive mortgage loan data with third parties, including estate investors.  Solutions AHMSI implemented Oracle WebCenter Suite to deploy a public-facing Web portal, enabling authorized external users to view content stored on the content server and Oracle WebCenter Content  to create a secure storage area for daily, weekly, and monthly reports. They leveraged the standard group spaces in Oracle WebCenter Portal to enable business users to collaborate more effectively.  Results By automating much of the investor approval process, they reduced the time needed to process loan modifications from approximately 30 days to one week and greatly minimized the use of e-mail and FTP sites to share information. Investors can now view supporting materials including real-time loan information and call center data to help them make more informed decisions more quickly.  The implemented solution complies with various government regulations in dealings with real estate investors.  “To maintain our commitment to providing customers with the highest possible levels of services while creating a competitive advantage for our business, we needed to be able to share strategic and sensitive content in a safe and secure manner. With Oracle WebCenter, we have a flexible and modern user experience platform that allows us to securely, reliably and efficiently manage our portfolio of sensitive data and share it with our business partners. This not only helps ensure compliance with various government regulations, it accelerates processes and supports more informed decision making.” Vince Holt, Manager, Application Management, American Home Mortgage Servicing, Inc.  Additional Information AHMSI Customer Snapshot  Oracle WebCenter Suite Oracle WebCenter Content Oracle WebCenter Portal Oracle Fusion Middleware

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• What is the difference between development and R&D?

  - by MainMa

  I was asked by a colleague to explain clearly the difference between ordinary development and research and development (R&D) and was unable to do it. After reading Wikipedia, I still don't have the precise answer. According to Wikipedia (slightly modified): There are two primary models: In one model, the primary function is to develop new products; in the other model, the primary function is to discover and create new knowledge about scientific and technological topics for the purpose of uncovering and enabling development of valuable new products, processes, and services. The first model is confusing. Does it mean that development (not R&D) consists exclusively in adding new features to a product, solving bugs and doing maintenance? What if something which was previously developed as a new feature becomes a separate product? The second model is less confusing, but still, how to qualify whether something is new knowledge or existent knowledge which is just rediscovered? Later, Wikipedia adds that ordinary development is different from R&D because of its: nearly immediate profit or immediate improvement. It's still not clear enough. How to qualify "nearly immediate profit"? What if a task has an immediate profit but requires heavy research? Or if it is basic but has uncertain profit, like the enforcement of a common style over the codebase? For example, does it belong to development or R&D to: Develop an engine which abstracts the access to the database, simplifying and shortening enormously the code of other applications (existent or ones which will be written in future) which should access to the database? Establish a new service-oriented architecture for the entire organization of company resources, in order to move from a bunch of separate and autonomous applications to a set of well-organized, interconnected web services, like what is used by Amazon? Design a new communication protocol to allow faster replication of data between two data centers of the company? Conceive a new type of software testing while working on a specific product, knowing that this type of testing will improve/simplify the testing process? Prove that Functional programming is more appropriate than OOP for a specific application, based on evidence, logic and previous experience? Enhance the existent application by adding gestures on tactile screens, after doing studies and testing that shows that those gestures improve the productivity of the users by a ratio of at least 1.4 for a precise set of tasks? Find a way to strongly enhance the Power usage effectiveness (PUE) of a data center? Create a Domain-Specific Language (DSL)? In short, how could I determine whether I'm doing R&D while working on something?

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• WebLogic Server 11gR1 Interactive Quick Reference

  - by JuergenKress

  The WebLogic Server 11gR1 Administration interactive quick reference is a multimedia tool for various terms and concepts used in WebLogic Server architecture. This tool is available for administrators for online or offline use. This is built as a multimedia web page which provides descriptions of WebLogic Server Architectural components, and references to relevant documentation. This tool offers valuable reference information for any complex concept or product in an intuitive and useful manner. Each interactive type presents data that may be available in the documentation (in the case of Oracle products), but presents it in a way that is more intuitive and useful to a user of Oracle products because it displays data the way it is used in a real world, best practice scenario. For example, the architectural diagram interactive type provides an image of an architectural diagram that is typically larger than a single slide or paper. The image is scrollable and provides zoom capabilities to easily and clearly view any part of the image. The image itself contains a hotspot map that you can click to get more information about a feature, including reference links to the documentation in question. Linking the visual image of the component and where it fits in the overall architecture of the product, or technology in use, to the technical explanation and how-to materials related to that component is something not offered by the documentation. In a future release, the poster will also enable you to drill down even further into the individual subsystems in nested diagrams to look at the details of that subsystem. In short, the interactive posters are good at showing you the big picture, then quickly and easily getting you to the detailed information you need. In an instant, you can see where a technical component fits into an overall architecture, and zero in on the nitty-gritty details that show you how to do it yourself. Note: This is a first initial release with more features in development. Currently known information: Only Firefox 8.0 and higher is known to work with this product. This product may work with Chrome and Safari browsers, but is known to have issues in Internet Explorer at this time. Smartphones, such as iPads and iPhones, are partially supported WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: WebLogic server quick reference,weblogic overview,weblogic 12c,WebLogic Community,Oracle,OPN,Jürgen Kress

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• Games at Work Part 1: Introduction to Gamification and Applications

  - by ultan o'broin

  Games Are Everywhere How many of you (will admit to) remember playing Pong? OK then, do you play Angry Birds on your phone during work hours? Thought about why we keep playing online, video, and mobile games and what this "gamification" business we're hearing about means for the enterprise applications user experience? In Reality Is Broken: Why Games Make Us Better and How They Can Change the World, Jane McGonigal says that playing computer and online games now provides more rewards for people than their real lives do. Games offer intrinsic rewards and happiness to the players as they pursue more satisfying work and the success, social connection, and meaning that goes with it. Yep, Gran Turismo, Dungeons & Dragons, Guitar Hero, Mario Kart, Wii Boxing, and the rest are all forms of work it seems. Games are, in fact, work taken so seriously that governments now move to limit the impact of virtual gaming currencies on the real financial system. Anyone who spends hours harvesting crops on FarmVille realizes it’s hard work too. Yet games evoke a positive emotion in players who voluntarily stay engaged with games for hours, day after day. Some 183 million active gamers in the United States play on average 13 hours per week. Weekly, 5 million of those gamers play for longer than a working week (45 hours). So why not harness the work put into games to solve real-world problems? Or, in the case of our applications users, real-world work problems? What’s a Game? Jane explains that all games have four defining traits: a goal, rules, a feedback system, and voluntary participation. We need to look at what motivational ideas behind the dynamics of the game—what we call gamification—are appropriate for our users. Typically, these motivators are achievement, altruism, competition, reward, self-expression, and status). Common game techniques for leveraging these motivations include: Badging and avatars Points and awards Leader boards Progress charts Virtual currencies or goods Gifting and giving Challenges and quests Some technology commentators argue for a game layer on top of everything, but this layer is already part of our daily lives in many instances. We see gamification working around us already: the badging and kudos offered on My Oracle Support or other Oracle community forums, becoming a Dragon Slayer implementor of Atlassian applications, being made duke of your favorite coffee shop on Yelp, sharing your workout details with Nike+, or donating to Japanese earthquake relief through FarmVille, for example. And what does all this mean for the applications that you use in your work? Read on in part two...

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• Oracle JDeveloper 11gR2 Cookbook book review

  - by Chris Muir

  I recently received a free copy of Oracle JDeveloper 11gR2 Cookbook published by Packt Publishing for review. Readers of technical cookbooks would know this genre of text includes problems that developers will hit and the prescribed solutions, in this case for Oracle's Application Development Framework (ADF).  Books like this excel themselves on excellent coverage, a logical progress of solutions through out the book, and providing a readable narrative around the numerous steps and code. This book progresses well through ADF application assembly, ADF Business Components, the view layer, security, deployment and tuning.  Each recipe had a clear introduction and I especially enjoyed the "There's more" follow up sections for some recipes that leads the reader onto related ideas and issues the reader really needs to be aware of. Also worthy of comment having worked with ADF for over 5 years, there certainly was recipes and solutions I hadn't encountered before, this book gets bonus points for that. As a reviewer what negatives can I give this text? The book has cast it's net too wide by trying to cover "everything from design and construction, to deployment, testing, debugging and optimization."  ADF is such a large and sophistication technology, this book with 100 recipes barely scrapes the surface.  Don't expect all your ADF problems to be solved here. In turn there is inconsistency in the level of problems and solutions.  I felt at the beginning the book was pitching itself at advanced problems to solve (that's great for me), but then it introduces topics like building a static View Object or train.  These topics in my opinion are fairly simple and are covered by the Oracle documentation just as well, they shouldn't have been included here.  In conclusion, ADF beginners will find this book worthwhile as it will open your eyes to the wider problems and solutions required for ADF, and experts for just the fact they can point junior programmers at the book for certain problems and say "get on with it". Is there scope for more ADF tombs like this?  Yes!  I'd love to see a cookbook specializing on ADF Business Components (hint hint to budding authors).

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• my probleme about "The installation or removal of a software package failed"

  - by tulipelle

  Recently, when I open Ubuntu software center, it ask me repair package Then I found this message . installArchives() failed: (Reading database ... (Reading database ... 5% (Reading database ... 10% (Reading database ... 15% (Reading database ... 20% (Reading database ... 25% (Reading database ... 30% (Reading database ... 35% (Reading database ... 40% (Reading database ... 45% (Reading database ... 50% (Reading database ... 55% (Reading database ... 60% (Reading database ... 65% (Reading database ... 70% (Reading database ... 75% (Reading database ... 80% (Reading database ... 85% (Reading database ... 90% (Reading database ... 95% (Reading database ... 100% (Reading database ... 569135 files and directories currently installed.) Unpacking linux-image-3.5.0-42-generic (from .../linux-image-3.5.0-42-generic_3.5.0-42.65~precise1_amd64.deb) ... Done. dpkg: error processing /var/cache/apt/archives/linux-image-3.5.0-42-generic_3.5.0-42.65~precise1_amd64.deb (--unpack): failed in write on buffer copy for backend dpkg-deb during `./boot/vmlinuz-3.5.0-42-generic': No space left on device No apport report written because the error message indicates a disk full error dpkg-deb: error: subprocess paste was killed by signal (Broken pipe) Examining /etc/kernel/postrm.d . run-parts: executing /etc/kernel/postrm.d/initramfs-tools 3.5.0-42-generic /boot/vmlinuz-3.5.0-42-generic run-parts: executing /etc/kernel/postrm.d/zz-update-grub 3.5.0-42-generic /boot/vmlinuz-3.5.0-42-generic Errors were encountered while processing: /var/cache/apt/archives/linux-image-3.5.0-42-generic_3.5.0-42.65~precise1_amd64.deb Error in function: dpkg: dependency problems prevent configuration of linux-image-generic-lts-quantal: linux-image-generic-lts-quantal depends on linux-image-3.5.0-42-generic; however: Package linux-image-3.5.0-42-generic is not installed. dpkg: error processing linux-image-generic-lts-quantal (--configure): dependency problems - leaving unconfigured dpkg: dependency problems prevent configuration of linux-generic-lts-quantal: linux-generic-lts-quantal depends on linux-image-generic-lts-quantal; however: Package linux-image-generic-lts-quantal is not configured yet. dpkg: error processing linux-generic-lts-quantal (--configure): dependency problems - leaving unconfigured

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• Running C++ AMP kernels on the CPU

  - by Daniel Moth

  One of the FAQs we receive is whether C++ AMP can be used to target the CPU. For targeting multi-core we have a technology we released with VS2010 called PPL, which has had enhancements for VS 11 – that is what you should be using! FYI, it also has a Linux implementation via Intel's TBB which conforms to the same interface. When you choose to use C++ AMP, you choose to take advantage of massively parallel hardware, through accelerators like the GPU. Having said that, you can always use the accelerator class to check if you are running on a system where the is no hardware with a DirectX 11 driver, and decide what alternative code path you wish to follow.  In fact, if you do nothing in code, if the runtime does not find DX11 hardware to run your code on, it will choose the WARP accelerator which will run your code on the CPU, taking advantage of multi-core and SSE2 (depending on the CPU capabilities WARP also uses SSE3 and SSE 4.1 – it does not currently use AVX and on such systems you hopefully have a DX 11 GPU anyway). A few things to know about WARP It is our fallback CPU solution, not intended as a primary target of C++ AMP. WARP stands for Windows Advanced Rasterization Platform and you can read old info on this MSDN page on WARP. What is new in Windows 8 Developer Preview is that WARP now supports DirectCompute, which is what C++ AMP builds on. It is not currently clear if we will have a CPU fallback solution for non-Windows 8 platforms when we ship. When you create a WARP accelerator, its is_emulated property returns true. WARP does not currently support double precision.   BTW, when we refer to WARP, we refer to this accelerator described above. If we use lower case "warp", that refers to a bunch of threads that run concurrently in lock step and share the same instruction. In the VS 11 Developer Preview, the size of warp in our Ref emulator is 4 – Ref is another emulator that runs on the CPU, but it is extremely slow not intended for production, just for debugging. Comments about this post by Daniel Moth welcome at the original blog.

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• No suspend on lid closing on a Samsung Series 5 14" NP530U4BI

  - by dmeu

  Ok, i realize I am not the only one, but I will try to provide all info possible to make it exemplary as possible and narrow down the error sources. I have a fresh install of Ubuntu 12.04 and the suspend worked fine upon having it freshly installed but now it does not anymore. The suspend option from the system power button on the top right works fine. Things I did do which I don't know if they are related: Install and remove againthe FGLRX drivers (Radeon graphic card) Install Jupiter power managment (shutting it down is not changin anything) Plug in and out an external display The configuration I know of is well set: In System Settings/Power all is set to suspend when closing lid Double checked with dconf-editor, everything set to suspend So, from here on I don't know how to proceed.. what are common problems that cause this error? EDIT: My computer model is: Samsung Series 5 14" NP530U4BI $ sudo lspci -nn 00:00.0 Host bridge [0600]: Intel Corporation 2nd Generation Core Processor Family DRAM Controller 00:01.0 PCI bridge [0604]: Intel Corporation Xeon E3-1200/2nd Generation Core Processor Family PCI Express Root Port 00:02.0 VGA compatible controller [0300]: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller 00:16.0 Communication controller [0780]: Intel Corporation 6 Series/C200 Series Chipset Family MEI Controller #1 00:1a.0 USB controller [0c03]: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #2 00:1b.0 Audio device [0403]: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller 00:1c.0 PCI bridge [0604]: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 1 00:1c.3 PCI bridge [0604]: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 4 00:1c.4 PCI bridge [0604]: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 5 00:1d.0 USB controller [0c03]: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #1 00:1f.0 ISA bridge [0601]: Intel Corporation HM65 Express Chipset Family LPC Controller [8086:1c49] (rev 04) 00:1f.2 SATA controller [0106]: Intel Corporation 6 Series/C200 Series Chipset Family 6 port SATA AHCI Controller 00:1f.3 SMBus [0c05]: Intel Corporation 6 Series/C200 Series Chipset Family SMBus Controller [8086:1c22] (rev 04) 01:00.0 VGA compatible controller [0300]: Advanced Micro Devices [AMD] nee ATI Thames [Radeon 7500M/7600M Series] 02:00.0 Network controller [0280]: Intel Corporation Centrino Advanced-N 6230 03:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller 04:00.0 USB controller [0c03]: ASMedia Technology Inc. ASM1042 SuperSpeed USB Host Controller

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• Cloud Computing: Start with the problem

  - by BuckWoody

  At one point in my life I would build my own computing system for home use. I wanted a particular video card, a certain set of drives, and a lot of memory. Not only could I not find those things in a vendor’s pre-built computer, but those were more expensive – by a lot. As time moved on and the computing industry matured, I actually find that I can buy a vendor’s system as cheaply – and in some cases far more cheaply – than I can build it myself.   This paradigm holds true for almost any product, even clothing and furniture. And it’s also held true for software… Mostly. If you need an office productivity package, you simply buy one or use open-sourced software for that. There’s really no need to write your own Word Processor – it’s kind of been done a thousand times over. Even if you need a full system for customer relationship management or other needs, you simply buy one. But there is no “cloud solution in a box”.  Sure, if you’re after “Software as a Service” – type solutions, like being able to process video (Windows Azure Media Services) or running a Pig or Hive job in Hadoop (Hadoop on Windows Azure) you can simply use one of those, or if you just want to deploy a Virtual Machine (Windows Azure Virtual Machines) you can get that, but if you’re looking for a solution to a problem your organization has, you may need to mix Software, Infrastructure, and perhaps even Platforms (such as Windows Azure Computing) to solve the issue. It’s all about starting from the problem-end first. We’ve become so accustomed to looking for a box of software that will solve the problem, that we often start with the solution and try to fit it to the problem, rather than the other way around.  When I talk with my fellow architects at other companies, one of the hardest things to get them to do is to ignore the technology for a moment and describe what the issues are. It’s interesting to monitor the conversation and watch how many times we deviate from the problem into the solution. So, in your work today, try a little experiment: watch how many times you go after a problem by starting with the solution. Tomorrow, make a conscious effort to reverse that. You might be surprised at the results.

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• Partner Webcast – Oracle SOA Suite 12c: Connect 4 Cloud, Mobile, IoT with On-premise - August 28th 2014

  - by JuergenKress

  Thursday August 28th 2014 SOA Suite 12c Webcast The pace of new business projects continues to grow from increasing customer self-service to seamlessly connecting all your back office and in-the-field applications. At the same time increased integration complexity may seem inevitable as organizations are suddenly faced with the requirement to support three new integration challenges: » Cloud Integration - integrate with the cloud, rapidly integrate a growing list of cloud applications with existing applications » Mobile Integration - the urgency to mobile-enable existing applications » IoT Integration - begin development on the latest trend of connecting Internet of Things (IoT) devices to your existing infrastructure. Join this webcast to get an overview of what is in Java 8 from a business perspective and how with Java 8, you are uniquely positioned to extend innovation in your solutions through the largest, open, standards-based, community-driven platform. Oracle SOA Suite 12c Oracle SOA Suite 12c, the latest version of the industry’s most complete and unified application integration and SOA solution, aims to simplify, accelerate and optimize integrations. Oracle SOA Suite 12c and its associated products, Oracle Managed File Transfer, Oracle Cloud and Application Adapters, B2B and healthcare integration, offer the industry’s most highly integrated platform for solving the increased integration challenges. Oracle SOA Suite 12c is a complete, integrated and best-of-breed platform. It enables next generation integration capabilities through A unified toolset for the development of services and composite applications. A standards-based platform that is service enabled and easily consumable by modern web applications, allowing enterprises to quickly and easily adapt to changes in their business and IT environments. Greater visibility, controls and analytics to govern how services and processes are deployed, reused and changed across their entire lifecycle. Join us to find out more about the new features of Oracle SOA Suite 12c and how it enables you to reduce time to market for new project integration and to reduce integration cost and complexity. Oracle SOA Suite is the ability to simplify by integrating the disparate requirements of cloud, mobile, and IoT devices with existing on-premise applications. Agenda: Oracle SOA Suite 12c new Features Cloud Integration Mobile Enablement Interent of Things (IoT) Summary - Q&A For details please visit our registration page here. Thursday, Aug 28th 2014 10am CET  (9am GMT / 11am EEST SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: SOA Suite 12c,Community,Oracle SOA,Oracle BPM,OPN,Jürgen Kress,SOA

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• NEW: Oracle Certification Exam Preparation Seminars

  - by Harold Green

  Hi Everyone, I am really excited about a new offering that we are announcing this week - Oracle Certification Exam Preparation Seminars. These are something that will make a big difference for many of you in your efforts to become certified and move your career forward. They are also something that have previously only been available (but very popular) to the limited number of customers who have attended our annual conferences in San Francisco (Oracle OpenWorld and JavaOne). These are the first in a series of offerings that we are releasing over the next few months. So for those of you either preparing or considering Oracle certification - keep watching here on the blog, Facebook, Twitter and the Oracle Certification website for additional announcements related to our most popular certification areas. Details of the new Exam Preparation Seminars are found below: NEW: ORACLE CERTIFICATION EXAM PREPARATION SEMINARS Becoming Oracle certified is a great way to build your career, gain additional credibility and improve your earning power. We know that the decision to become certified is not trivial. Our surveys indicate that people consider their time investment a critical factor in their decision to become certified. Your time is important. In order to help candidates maximize the efficiency of their study time we are releasing a new series of video-based seminars called Exam Preparation Seminars. These seminars are patterned after the extremely popular Exam Cram sessions that until now have only been available at our annual customer conferences (Oracle Open World and JavaOne). Beginning today they are now available to anyone, anywhere as a part of this Exam Prep Seminar series. Features: Fast-paced objective by objective review of the exam topics - led by top Oracle University instructors 24/7 access through Oracle University's training on demand platform. Ability to re-watch all or part of the the seminar. All the conveniences of video-based training: start, stop, fast-forward, skip, rewind, review. Tips that will help you better understand what you need to know to pass the exam. The Exam Preparation Seminars are meant to help anyone with a working knowledge of the technology get that extra boost to help them finalize their preparation, and will help anyone who wants a better understanding of the the depth and breadth of the exam topics and objectives. Benefits: Save time by understanding what you should study. Makes you efficient because you will understand the breadth and depth of each of the exam topics. Helps you create a better, more efficient study plan. Improves your confidence in your skills and ability to pass the certification exam. Exam Preparation Seminars are available individually, or in convenient Value Packages (which include the Exam Preparation Seminar, and an exam voucher which includes one free-retake if you need it). Currently we are releasing two seminars - one for DBA SQL and one for DBA Administration I. Additional offerings are in process. Find out more: General WEB: Oracle Certification Exam Preparation Seminars VIDEO: Exam Preparation Seminars Promo (1:27) Oracle Database Administration I (11g, 10g) VIDEO: Instructor Introduction (1:08) VIDEO: Sample Video (2:16) Oracle Database SQL VIDEO: Instructor Introduction (1:08) VIDEO: Sample Video (2:16)

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• The Solution

  - by Patrick Liekhus

  So I recently attended a class about time management as well as read the book “The Seven Habits of Highly Effective People” by Stephen Covey.  Both have been instrumental in helping me get my priorities aligned as well as keep me focused. The reason I bring this up is that it gave me a great idea for a small application with which to create a great technical stack solution that would be easy to demo and explain.  Therefore, the project from this point forward with be the Liekhus.TimeTracker application which will bring some the time management skills that I have acquired into a technical implementation.  The idea is rather simple, but leverages some of the basic principles of Covey along with some of the worksheets that I garnered from class.  The basics are as such: 1) a plan is a must have and 2) write it down!  A plan not written down is just an idea.  How many times have you had an idea that didn’t materialize?  Exactly.  Hence why I am writing it all down now! The worksheet consists of a few simple columns that I will outline below as well as some modifications that I made according to the Covey habits.  The worksheet looks like the following: Status Issue Area CQ Notes P  F  L     1234   P  F  L     1234   P  F  L     1234   P  F  L     1234   P  F  L     1234   P  F  L     1234   P  F  L     1234   P  F  L     1234   P  F  L     1234   The idea is really simple and straightforward; you write down all your tasks and keep track of them along the way.  The status stands for (P)ending, (F)inished or (L)ater.  You write a quick title for the issue and select the CQ (Covey Quadrant) with which the issue occurs.  The notes section is for things that happen while you are working through the issue.  And last, but not least, is the Area column that I added as a way to identify the Role or Area of your life that this task falls within based upon Covey’s teachings. The second part of this application is a simple phone log that allows you to track your phone conversations throughout the day.  All of this is currently done on a sheet of paper, but being involved in technology, I want it to have bells and whistles.  Therefore, this is my simple idea for a project that will allow me to test my theories about coding and implementations.  Stay tuned as the next session will be flushing out the concept and coming up with user stories to begin the SCRUM process. Thanks

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• SAPPHIRE HD 7770 no audio on HDMI TV display

  - by zeroconf

  I have SAPPHIRE HD 7770 and cannot get work audio over HDMI. http://www.sapphiretech.com/presentation/product/?cid=1&gid=3&sgid=1159&lid=1&pid=1452&leg=0 I use Ubuntu 12.04 LTS 64-bit version with all current updates. I tried at /etc/default/grub: GRUB_CMDLINE_LINUX_DEFAULT="quiet splash radeon.audio=1" ... it didn't help. It's probably I use proprietary driver -this seems to be open source driver. I use the driver, what jockey-gtk (additional drivers) offered me: ATI/AMD PROPRIETARY FGLRX GRAPHICS DRIVER <---- I installed that one ATI/AMD PROPRIETARY FGLRX GRAPHICS DRIVER (post-release update) So - I installed the first one, because installing second version failed. Everything went fine but no sound at TV display by HDMI. Even Gnome sound mixer doesn't show HDMI choice. Using 32" Samsung B530 LCD TV - http://www.lcdbesttv.com/2010/02/samsung-b530-series-lcd-tv/ I have Asus P8Z77-M motherboard - http://www.asus.com/Motherboards/Intel_Socket_1155/P8Z77M/ - there is also HDMI integrated. When I put HDMI cord to that plug, then even Gnome sound mixer showed HDMI audio but it didn't work. I have set from BIOS, that I use that SAPPHIRE HD 7770 from PCIe. My lspci output: 00:00.0 Host bridge: Intel Corporation Ivy Bridge DRAM Controller (rev 09) 00:01.0 PCI bridge: Intel Corporation Ivy Bridge PCI Express Root Port (rev 09) 00:02.0 Display controller: Intel Corporation Ivy Bridge Graphics Controller (rev 09) 00:14.0 USB controller: Intel Corporation Panther Point USB xHCI Host Controller (rev 04) 00:16.0 Communication controller: Intel Corporation Panther Point MEI Controller #1 (rev 04) 00:1a.0 USB controller: Intel Corporation Panther Point USB Enhanced Host Controller #2 (rev 04) 00:1b.0 Audio device: Intel Corporation Panther Point High Definition Audio Controller (rev 04) 00:1c.0 PCI bridge: Intel Corporation Panther Point PCI Express Root Port 1 (rev c4) 00:1c.5 PCI bridge: Intel Corporation Panther Point PCI Express Root Port 6 (rev c4) 00:1c.6 PCI bridge: Intel Corporation 82801 PCI Bridge (rev c4) 00:1d.0 USB controller: Intel Corporation Panther Point USB Enhanced Host Controller #1 (rev 04) 00:1f.0 ISA bridge: Intel Corporation Panther Point LPC Controller (rev 04) 00:1f.2 SATA controller: Intel Corporation Panther Point 6 port SATA Controller [AHCI mode] (rev 04) 00:1f.3 SMBus: Intel Corporation Panther Point SMBus Controller (rev 04) 01:00.0 VGA compatible controller: Advanced Micro Devices [AMD] nee ATI Device 683d 01:00.1 Audio device: Advanced Micro Devices [AMD] nee ATI Device aab0 03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 09) 04:00.0 PCI bridge: ASMedia Technology Inc. ASM1083/1085 PCIe to PCI Bridge (rev 03)

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• Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

  - by Richard Lefebvre

  At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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