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• EBusiness Maintenace Wizard

  - by cwarticki

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Seriously folks, you'd be amazed by the power and functionality of this tool.  If you're an EBus customer, you must use the Maintenance Wizard.  I know customers that have logged 2000+ SRs doing EBus upgrades the hard way and others that have use the Maintenance Wizard and have performed production upgrades on 7 global instances with only a handful of SRs.  You decide which is better. Oh, btw......it's part of your Premier Support investment. No additional cost necessary. -Chris Warticki The Maintenance Wizard is an E-Business Suite upgrade tool that can guide you through the code line upgrade process from 11.5.10.2 to 12.1.3 with an 11gR2 database. Additionally, it includes maintenance features for most releases of E-Business Suite applications. The Tool: * Presents step-by-step upgrade and maintenance processes * Enables validation of each step, tracks the completion of the steps, and maintains a log and status * Is a multi-user tool that enables the System Administrator to give different users assignments based on any combination of category, product family or task * Automatically installs many required patches * Provides project management utilities to record the time taken for each task, completion status and project reporting For More Information: * Review Note 215527.1 for additional information on the Maintenance Wizard * See Note 430732.1 to download the new Patch Sincerely, Oracle Proactive Support Center

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• ADO and Two Way Storage Tiering

  - by Andy-Oracle

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 We get asked the following question about Automatic Data Optimization (ADO) storage tiering quite a bit. Can you tier back to the original location if the data gets hot again? The answer is yes but not with standard Automatic Data Optimization policies, at least not reliably. That's not how ADO is meant to operate. ADO is meant to mirror a traditional view of Information Lifecycle Management (ILM) where data will be very volatile when first created, will become less active or cool, and then will eventually cease to be accessed at all (i.e. cold). I think the reason this question gets asked is because customers realize that many of their business processes are cyclical and the thinking goes that those segments that only get used during month end or year-end cycles could sit on lower cost storage when not being used. Unfortunately this doesn't fit very well with the ADO storage tiering model. ADO storage tiering is based on the amount of free and used space in the source tablespace. There are two parameters that control this behavior, TBS_PERCENT_USED and TBS_PERCENT_FREE. When the space in the tablespace exceeds the TBS_PERCENT_USED value then segments specified in storage tiering clause(s) can be moved until the percent of free space reaches the TBS_PERCENT_FREE value. It is worth mentioning that no checks are made for available space in the target tablespace. Now, it is certainly possible to create custom functions to control storage tiering, but this can get complicated. The biggest problem is insuring that there is enough space to move the segment back to tier 1 storage, assuming that that's the goal. This isn't as much of a problem when moving from tier 1 to tier 2 storage because there is typically more tier 2 storage available. At least that's the premise since it is supposed to be less costly, lower performing and higher capacity storage. In either case though, if there isn't enough space then the operation fails. In the case of a customized function, the question becomes do you attempt to free the space so the move can be made or do you just stop and return false so that the move cannot take place? This is really the crux of the issue. Once you cross into this territory you're really going to have to implement two-way hierarchical storage and the whole point of ADO was to provide automatic storage tiering. You're probably better off using heat map and/or business access requirements and building your own hierarchical storage management infrastructure if you really want two way storage tiering. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Keeping your options open in a cloud solution

  - by BuckWoody

  In on-premises solutions we have the full range of options open for a given computing solution – but we don’t always take advantage of them, for multiple reasons. Data goes in a Relational Database Management System, files go on a share, and e-mail goes to the Exchange server. Over time, vendors (including ourselves) add in functionality to one product that allow non-standard use of the platform. For example, SQL Server (and Oracle, and others) allow large binary storage in or through the system – something not originally intended for an RDBMS to handle. There are certainly times when this makes sense, of course, but often these platform hammers turn every problem into a nail. It can make us “lazy” in our design – we sometimes don’t take the time to learn another architecture because the one we’ve spent so much time with can handle what we want to do. But there’s a distinct danger here. In nature, when a population shares too many of the same traits, it can cause a complete collapse if a situation exploits a weakness shared by that population. The same is true with not using the righttool for the job in a computing environment. Your company or organization depends on your knowledge as a professional to select the best mix of supportable, flexible, cost-effective technologies to solve their problems, whether you’re in an architect role or not.  So take some time today to learn something new. The way I do this is to select a given problem, and try to solve it with a technology I’m not familiar with. For instance – create a Purchase Order system in Excel, then in Hadoop or MongoDB, or even in flat-files using PowerShell as an interface. No, I’m not suggesting any of these architectures are the proper way to solve the PO problem, but taking something concrete that you know well and applying that meta-knowledge to another platform will assist you in exercising the “little grey cells” and help you and your organization understand what is open to you. And of course you can do all of this on-premises – but my recommendation is to check out a cloud platform (my suggestion would of course be Windows Azure :) ) and try it there. Most providers (including Microsoft) provide free time to do that.

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• Understanding the SQL Server 2008 R2 Installation Center

  - by Enrique Lima

  What is available to us through those links?  Have you taken the time to explore and identify what could be useful to you? One of many gems that has come to my attention is the possibility of provisioning SQL Server to work in an image based environment (hint: Virtualization Template perhaps?!?).   Planning: Includes requirements information, documentation, how to guides, online documentation installation and other tools. Among the other tools you will find the System Configuration checker and The Upgrade Advisor. Both tools very important to ensure your deployment and installation would be successful.     Installation:  This sections focuses on getting installations going, from standalone to cluster when it comes to new instances.  Add new nodes to an existing cluster, and also perform upgrades (in this case to SQL Server 2008 R2).  Also part of this is the option to find updates available.   Maintenance: We find in this section, options that will assist us in tasks like repairing corrupt installations to removing nodes from a cluster. An option that is interesting (and we should discuss benefits later in another post) is to be able to do an Edition Upgrade, this is a feature expansion and addition based on your product installation (Developer to Enterprise, for example)   Tools:  From the System Configuration Checker to identify readiness for deployment in a successful manner, to being able to report on features installed.  And being able to run upgrades of existing packages developed in the 2005 offering to the 2008 R2 release for SSIS.   Resources: Useful and essential links to gather information and guidance.   Advanced: Here is where it gets interesting.  I break this down into 3 main groups: Installation Automation: When you install SQL Server there is a configuration file that gets dropped (ConfigurationFile.ini) that would allow for you to perform automated installations.  There are switches and options that go with this to have that process working. Cluster configuration for Sysprep: Create images that are cluster ready, 2 options, start the prep work, and then the complete once at the final destination. Stand-alone configuration for Sysprep:  Like the clustering counterpart, 2 options, prep and complete.  Giving you the option to create standard templates for your SQL Server deployments. I find it fitting that the 3 topics listed here should (and will) be additional topics I will discuss.   Options: Very clear and specific about what this means. Select the Processor Type or the Installation Media Root Path.

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• Best way to determine surface normal for a group of pixels?

  - by Paul Renton

  One of my current endeavors is creating a 2D destructible terrain engine for iOS Cocos2D (See https://github.com/crebstar/PWNDestructibleTerrain ). It is in an infant stages no doubt, but I have made significant progress since starting a couple weeks ago. However, I have run into a bit of a performance road block with calculating surface normals. Note: For my destructible terrain engine, an alpha of 0 is considered to not be solid ground. The method posted below works just great given small rectangles, such as n < 30. Anything above 30 causes a dip in the frame rate. If you approach 100x100 then you might as well read a book while the sprite attempts to traverse the terrain. At the moment this is the best I can come up with for altering the angle on a sprite as it roams across terrain (to get the angle for a sprite's orientation just take dot product of 100 * normal * (1,0) vector). -(CGPoint)getAverageSurfaceNormalAt:(CGPoint)pt withRect:(CGRect)area { float avgX = 0; float avgY = 0; ccColor4B color = ccc4(0, 0, 0, 0); CGPoint normal; float len; for (int w = area.size.width; w >= -area.size.width; w--) { for (int h = area.size.height; h >= -area.size.height; h--) { CGPoint pixPt = ccp(w + pt.x, h + pt.y); if ([self pixelAt:pixPt colorCache:&color]) { if (color.a != 0) { avgX -= w; avgY -= h; } // end inner if } // end outer if } // end inner for } // end outer for len = sqrtf(avgX * avgX + avgY * avgY); if (len == 0) { normal = ccp(avgX, avgY); } else { normal = ccp(avgX/len, avgY/len); } // end if return normal; } // end get My problem is I have sprites that require larger rectangles in order for their movement to look realistic. I considered doing a cache of all surface normals, but this lead to issues of knowing when to recalculate the surface normals and these calculations also being quite expensive (also how large should the blocks be?). Another smaller issue is I don't know how to properly treat the case when length is = 0. So I am stuck... Any advice from the community would be greatly appreciated! Is my method the best possible one? Or should I rethink the algorithm? I am new to game development and always looking to learn new tips and tricks.

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• Oracle Open World - the technologist's fall classic

  - by user581320

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Well its September and the calendar is charging towards fall. I realized today that another summer had passed as the first rain in months fell here in northern California redwood country. If its fall that means that Oracle Open World is right around the corner and that tens of thousands of technology professionals will soon converge on San Francisco to fill every hotel and every corner of their minds. As in years past, team UPK will be there in force to answer questions, demo and discuss all things UPK. On Thursday, October 4, from 12:45pm to 1:45pm I along with several of my UPK teammates will be manning the User Productivity Kit Panel - Best Practices to Manage and Deploy Content. This session is an interactive session intended as an opportunity to get your UPK questions answered. To get things started we will answer some questions submitted in advance. If you have any questions or subject areas you’d like addressed during the session, let me know here in the blog and then come to the session and we’ll do our best to answer your questions.  Peter Maravelias UPK Product Management

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• In-Store Tracking Gets a Little Harder

  - by David Dorf

  Remember how Nordstrom was tracking shopper movements within their stores using the unique number, called a MAC, emitted by the WiFi radio in smartphones?  The phones didn't need to connect to the network, only have their WiFi enabled, as most people do by default.  They did this, presumably, to track shoppers' path to purchase and better understand traffic patterns.  Although there were signs explaining this at the entrances, people didn't like the notion of being tracked.  (Nevermind that there are cameras in the ceiling watching them.)  Nordstrom stopped the program. To address this concern the Future of Privacy, a Washington think tank, created Smart Store Privacy, a do-not-track service that allows consumers to register their MAC address in much the same way people register their phone numbers in the national do-not-call list.  A group of companies agreed to respect consumers' wishes and ignore smartphones listed in the database.  The database includes Bluetooth identifiers as well.  Of course you could simply turn your bluetooth and WiFi off when shopping as well. Most know that Apple prefers to use BLE beacons to contact and track smartphones within their stores.  This feature extends the typical online experience to also work in physical stores.  By identifying themselves, shoppers can expect a more tailored shopping experience much like what we've come to expect from Amazon's website, with product recommendations and offers that are (usually) relevant. But the upcoming release of iOS8 is purported to have a new feature that randomizes the WiFi MAC address of smartphones during the "probing" phase.  That is, before connecting to the WiFi network, a random MAC number is used so as to keep the smartphone's real MAC address secret.  Unless you actually connect to the store's WiFi, they won't recognize the MAC address. The details on this are still sketchy, but if the random MAC is consistent for a short period, retailers will still be able to track movements anonymously, but they won't recognize repeat visitors.  That may be sufficient for traffic analytics, but it will stymie target marketing.  In the case of marketing, using iBeacons with opt-in permission from consumers will be the way forward. There is always a battle between utility and privacy, so I expect many more changes in this area.  Incidentally, if you'd like to see where beacons are being used this site tracks them around the world.

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• Watch ON-Demand Oracle's 4th Annual Primavera Virtual Summit

  - by Melissa Centurio Lopes

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Did you miss Oracle's 4th Annual Primavera Virtual Summit? Or, maybe you attended the virtual event live, but want to re-watch some presentations or download industry-specific assets - well you can! Watch and visit here, on-demand.  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} This event is now available On-Demand for your convenience. Feel free to log-in anytime to listen again about: New cloud based PPM solutions presentations. Special Primavera Roadmap presentation- what's new and what's coming. Customer stories highlighting their successes with Primavera Unifier, Oracle Instantis and Primavera P6 Enterprise Project Portfolio Management. And don't forget to visit the Resource Library to check out all the latest product information, whitepapers, and demos which are all available to download and read at your convenience. During your visit to the Virtual Summit ON-Demand, we would appreciate you visiting the Networking Lounge and taking a few minutes to fill out the survey. We would really like to hear what you think. You can also visit the Primavera Website for more information about the newest EPPM solutions and offerings.

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• What's Happening in Business Analytics at OpenWorld 2012?

  - by jmorourke

  Oracle OpenWorld 2012 is rapidly approaching on September 30th when we take over the city of San Francisco for five days.  The Business Analytics this year is our strongest ever with over 150 EPM, BI, Analytics and Data Warehousing sessions delivered by Oracle, our customers and partners.  We’ll also have Hands-On Labs, 20 demo pods dedicated to Business Analytics products, and over 30 partners exhibiting their solutions.  So what’s hot in the Business Analytics program at OpenWorld?  Here are some of the “can’t miss” sessions at this year’s conference: The EPM and BI general sessions, led by SVP of Product Development Balaji Yelamanchili will highlight what’s new provide a view into Oracle’s EPM, BI and Analytics strategies.  Both sessions are scheduled on Monday, October 1st. Thursday Keynote:  See More, Act Faster:  Oracle Business Analytics, led by Oracle President Mark Hurd, will provide a view into Oracle’s strategy for Business Analytics, especially engineered systems designed to provide extreme performance for the most rigorous analytic tasks. Superfast Business Intelligence with Oracle Exalytics.  Hear about various business intelligence scenarios in which Oracle Exalytics provides exemplary value—from operational reporting and prepackaged applications to analytics on unstructured data. Turn Insights into Real-Time Actions with Oracle Business Intelligence Mobile.  Learn how Oracle Business Intelligence Mobile enables organizations to deliver relevant information and turn insight into real-time action, no matter where employees are located. Empowering the Business User: Introduction to Oracle Endeca Information Discovery.  Find out how you can find fast answers to the new questions that confront your business every day, while avoiding the confusion and inconsistencies brought about by spreadsheets and desktop tools. Big Data:  The Big Story.  Learn how to harness big data, your existing data, and predictive analytics to make better decisions in an environment of rapid shifts in behavior and instant feedback.  Learn about the technologies that constitute a big data architecture, how to leverage and implement advanced analytics for real-time decisions, and the tools needed to know the unknown. Planning at the Speed of Business with Oracle Exalytics.  Learn how Oracle Hyperion Planning leverages the power of Oracle Exalytics to do planning faster, with more detail and more users than ever. For more details on these and other Business Analytics sessions at OpenWorld, download the Focus On Business Analytics program guide at:  http://www.oracle.com/openworld/focus-on/index.html We look forward to seeing you in San Francisco!

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• Collaborative work (small team) - Best practices

  - by LEM01

  I'm currently working in a very small team of programmers (2-3) and I'm looking for advices/best practices on how to organise our work. We're all working on the same application using PHP. Today we're kind of all working on our way. Today situation: List item that have to be worked on by each dev 1/week. What has to be done is defined at a high functional level (ex: Build the search engine for this product..) Commit / merge our individual branches (git) every week before the next meeting No real dev rules, no code review No test written (aouutch) Problems faced: Code quality issue: discovering someone else code is sometime tough (inline, variable+function+class names, spaces, comments..) Changes in already existing classes (impact on someone else work) Responsibility of each dev unclear: after getting someone else code and discover something messy, should I make the change? Should he make the change? How to plan those things,... What I'm looking for: Basically I'm looking into structuring the way we develop things in order to avoid frustration and improve overall quality. How to define coding standards (naming convention, code rules...)? Do you you any validation script to make sure code is valid before committing? Do you think that defining an architect role in the team is needed? Someone that would actually define what has to be developed during the next phase. By defining interfaces or class descriptions that have to be written. (Does it make sense in such a small team?) Today we're losing time into understanding what others did or tried to do, we're also losing time in discussion like "you should have done it that way! Why is this class doing that and not that..? Shouldn't we have a embedded class rather that this set of data...". I'm looking into a work process, maybe with more defined responsibilities and process in order to improve our performance. If you have experience, advices, best practices or anything to share that we could benefit from it will be much appreciated! Thanks a lot for your time!

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• ATG Live Webcast Nov. 8th: Advanced Management of EBS with Oracle Enterprise Manager

  - by Bill Sawyer

  The task of managing and monitoring Oracle E-Business Suite environments can be very challenging. The Application Management Pack plug-in is part of Oracle Enterprise Manager 12c Application Management Suite for Oracle E-Business Suite. The Application Management Pack plug-in is designed to monitor and manage all the different technologies that constitute Oracle E-Business Suite applications, including midtier, configuration, host, and database management—to name just a few. Customers that have implemented Oracle Enterprise Manager have experienced dramatic improvements in system visibility, diagnostic capability, and administrator productivity. This webcast will highlight the key features and benefits of Oracle Enterprise Manager, the latest version of the Oracle Application Management Suite for Oracle E-Business Suite. Advanced Management of Oracle E-Business Suite with Oracle Enterprise Manager Date:                Thursday, November 8, 2012Time:               8:00 AM - 9:00 AM Pacific Standard TimePresenters:   Angelo Rosado, Principal Product Manager, E-Business Suite ATG                         Lauren Cohn, Principal Curriculum Developer, E-Business Suite ATGWebcast Registration Link (Preregistration is optional but encouraged)To hear the audio feed:   Domestic Participant Dial-In Number:           877-697-8128    International Participant Dial-In Number:      706-634-9568    Additional International Dial-In Numbers Link:    Dial-In Passcode:                                              103191To see the presentation:    The Direct Access Web Conference details are:    Website URL: https://ouweb.webex.com    Meeting Number:  591460967 If you miss the webcast, or you have missed any webcast, don't worry -- we'll post links to the recording as soon as it's available from Oracle University.  You can monitor this blog for pointers to the replay. And, you can find our archive of our past webcasts and training here. If you have any questions or comments, feel free to email Bill Sawyer (Senior Manager, Applications Technology Curriculum) at BilldotSawyer-AT-Oracle-DOT-com.

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• Obfuscation is not a panacea

  - by simonc

  So, you want to obfuscate your .NET application. My question to you is: Why? What are your aims when your obfuscate your application? To protect your IP & algorithms? Prevent crackers from breaking your licensing? Your boss says you need to? To give you a warm fuzzy feeling inside? Obfuscating code correctly can be tricky, it can break your app if applied incorrectly, it can cause problems down the line. Let me be clear - there are some very good reasons why you would want to obfuscate your .NET application. However, you shouldn't be obfuscating for the sake of obfuscating. Security through Obfuscation? Once your application has been installed on a user’s computer, you no longer control it. If they do not want to pay for your application, then nothing can stop them from cracking it, even if the time cost to them is much greater than the cost of actually paying for it. Some people will not pay for software, even if it takes them a month to crack a $30 app. And once it is cracked, there is nothing stopping them from putting the result up on the internet. There should be nothing suprising about this; there is no software protection available for general-purpose computers that cannot be cracked by a sufficiently determined attacker. Only by completely controlling the entire stack – software, hardware, and the internet connection, can you have even a chance to be uncrackable. And even then, someone somewhere will still have a go, and probably succeed. Even high-end cryptoprocessors have known vulnerabilities that can be exploited by someone with a scanning electron microscope and lots of free time. So, then, why use obfuscation? Well, the primary reason is to protect your IP. What obfuscation is very good at is hiding the overall structure of your program, so that it’s very hard to figure out what exactly the code is doing at any one time, what context it is running in, and how it fits in with the rest of the application; all of which you need to do to understand how the application operates. This is completely different to cracking an application, where you simply have to find a single toggle that determines whether the application is licensed or not, and flip it without the rest of the application noticing. However, again, there are limitations. An obfuscated application still has to run in the same way, and do the same thing, as the original unobfuscated application. This means that some of the protections applied to the obfuscated assembly have to be undone at runtime, else it would not run on the CLR and do the same thing. And, again, since we don’t control the environment the application is run on, there is nothing stopping a user from undoing those protections manually, and reversing some of the obfuscation. It’s a perpetual arms race, and it always will be. We have plenty of ideas lined about new protections, and the new protections added in SA 6.6 (method parent obfuscation and a new control flow obfuscation level) are specifically designed to be harder to reverse and reconstruct the original structure. So then, by all means, obfuscate your application if you want to protect the algorithms and what the application does. That’s what SmartAssembly is designed to do. But make sure you are clear what a .NET obfuscator can and cannot protect you against, and don’t expect your obfuscated application to be uncrackable. Someone, somewhere, will crack your application if they want to and they don’t have anything better to do with their time. The best we can do is dissuade the casual crackers and make it much more difficult for the serious ones. Cross posted from Simple Talk.

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• MySQL Workbench 6.2.1 BETA has been released

  - by user12602715

  The MySQL Workbench team is announcing availability of the first beta release of its upcoming major product update, MySQL  Workbench 6.2. MySQL Workbench 6.2 focuses on support for innovations released in MySQL 5.6 and MySQL 5.7 DMR (Development Release) as well as MySQL Fabric 1.5, with features such as: A new spatial data viewer, allowing graphical views of result sets containing GEOMETRY data and taking advantage of the new GIS capabilities in MySQL 5.7. Support for new MySQL 5.7.4 SQL syntax and configuration options. Metadata Locks View shows the locks connections are blocked or waiting on. MySQL Fabric cluster connectivity - Browsing, view status, and connect to any MySQL instance in a Fabric Cluster. MS Access migration Wizard - easily move to MySQL Databases. Other significant usability improvements were made, aiming to raise productivity for advanced and new users: Direct shortcut buttons to commonly used features in the schema tree. Improved results handling. Columns have better auto-sizing and their widths are saved. Fonts can also be customized. Results "pinned" to persist viewing data. A convenient Run SQL Script command to directly execute SQL scripts, without loading them first. Database Modeling has been updated to allow changes to the formatting of note objects and attached SQL scripts can now be included in forward engineering and synchronization scripts. Integrated Visual Explain within the result set panel. Visual Explain drill down for large to very large explain plans. Shared SQL snippets in the SQL Editor, allowing multiple users to share SQL code by storing it within a MySQL instance. And much more. The list of provided binaries was updated and MySQL Workbench binaries now available for: Windows 7 or newer Mac OS X Lion or newer Ubuntu 12.04 LTS and Ubuntu 14.04 Fedora 20 Oracle Linux 6.5 Oracle Linux 7 Sources for building in other Linux distributions For the full list of changes in this revision, visit http://dev.mysql.com/doc/relnotes/workbench/en/changes-6-2.html For discussion, join the MySQL Workbench Forums: http://forums.mysql.com/index.php?151 Download MySQL Workbench 6.2.1 now, for Windows, Mac OS X 10.7+, Oracle Linux 6 and 7, Fedora 20, Ubuntu 12.04 and Ubuntu 14.04 or sources, from: http://dev.mysql.com/downloads/tools/workbench/ On behalf of the MySQL Workbench and the MySQL/ORACLE RE Team.

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• The Problem Should Define the Process, Not the Tool

  - by thatjeffsmith

  All around awesome tool, but not the only gadget in your toolbox.I’m stepping down from my SQL Developer pulpit today and standing up on my philosophical soap box. I’m frequently asked to help folks transition from one set of database tools over to Oracle SQL Developer, which I’m MORE than happy to do. But, I’m not looking to simply change the way people interact with Oracle database. What I care about is your productivity. Is there a faster, more efficient way for you to connect the dots, get from A to B, or just get home to your kids or to the pub for happy hour? If you have defined a business process around a specific tool, what happens when that tool ‘goes away?’ Does the business stop? No, you feel immediate pain until you are able to re-implement the process using another mechanism. Where I get confused, or even frustrated, is when someone asks me to redesign our tool to match their problem. Tools are just tools. Saying you ‘can’t load your data anymore because XYZ’ isn’t valid when you could easily do that same task via SQL*Loader, Create Table As Selects, or 9 other different mechanisms. Sometimes changes brings opportunity for improvement in the process. Don’t be afraid to step back and re-evaluate a problem with a fresh set of eyes. Just trying to replicate your process in another tool exactly as it was done in the ‘old tool’ doesn’t always make sense. Quick sidebar: scheduling a Windows program to kick off thousands if not millions of table inserts from Excel versus using a ‘proper’ server process using SQL*Loader and or external tables means sacrificing scalability and reliability for convenience. Don’t let old habits blind you to new solutions and possibilities. Of couse I’m not going to sit here and say that our tools aren’t deficient in some areas or can’t be improved upon. But I bet if we work together we can find something that’s not only better for the business, but is also better for you. What do you ‘miss’ since you’ve started using SQL Developer as your primary Oracle database tools? I’d love to start a thread here and share ideas on how we can better serve you and your organizations needs. The end solution might not look exactly what you have in mind starting out, but I had no idea I’d be a Product Manager when I started college either What can you no longer ‘do’ since you picked up SQL Developer? What hurts more than it should? What keeps you from being great versus just good?

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• Understanding When Social Interactions Should Be Resolved in Another Channel

  - by Christina McKeon

  Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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• How to be successfull at BDD Specifications Workshops?

  - by sigo

  Today we tried to introduce BDD in our software development process by having a specification workshop. For this workshop we had 2 developers, 1 tester and 1 business analyst. The workshop lasted 1h30 and by the end of it we managed to figure out some BDD scenarios for our new feature. We tried to focus on finding the scenarios that we could miss, and the difficult ones. At the end of the workshop some people were actually unhappy with the workshop. One developer felt he wasted his time as he was used to be given out the scenarios directly by the business analyst and review them with her. The business analyst didn't feel confident with our scenario coverage (Had a feeling that we could have missed out other important stuff) but more importantly felt that this workshop was also a waste of time as she could have figured out all these scenarios by herself and in a shorter period of time. So my question is how that kind of workshop can actually work. In the theory, given you have a new feature to develop, you put the tree 'amigos' (dev/tester/ba) in the same room so that they can collaborate together on writing the differents requirements for the new feature using examples. I can see all the benefits from that. Specially in term of knowledge sharing and common product/end goal/done vision. But in practice, we still think it is more cost effective to first have a BA to work on his own on the examples and only then to have the scenarios to be reviewed/reworked by the 3 'amigos'. By having the BA to work on his own, we actually feel more confident that we are less going to miss out stuff + we still get to review the scenarios afterward to double check. We don't think than simple brainstorming/deliberate discovery is actually enought to seriously cover all the requirement for a feature. The business analyst is actually the best person for that kind of stuff. The thing we just do is to review what she wrote and see if then we have a common understanding (which could then lead to rewrite some of her scenarios or add new ones she could have missed). This workshop lasted 1h30, and by the end of it, we didn't feel confident enought about wha we did...sure we could have spent more time on it but honestly most people get exhausted after 1h30 of brainstorming. So how can you get that to work effectively in practice ?

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• Can Anything be Done to Make Improv (a 1993 Win 3.1 App) handle larger Files?

  - by user75185

  My very favorite spradsheet is Improv, a 1993 Windows 3.1 application. It still puts Excel to shame for building spreadsheets and writing formulas. The only problem is because Improv was written when 1 Meg of RAM was state of the art, it becomes unstable when working with larger spreadsheets and often crashes and/or corrupts the data file. I am working on a project that greatly exceeds Improv's limits. Although it will ultimately require more robust databasing capability, I could save a lot of critical time if I could delay that headache and continue working in Improv for now. To that end, I moved to the only product I could find that comes close, Quantrix, which is nothing more than Improv updated to handle large spreadsheets and utilize today's technologies. The problems with Quantrix are its speed (significantly slower than Improv) and its $1000 price (which I cannot afford). I have already had 3 15 day extensions after the initial 30 day trial, so my time to use Quantrix as a bridge is at its end. Searches for Improv over the years have gotten me nowhere and, not surprisingly after reading some posts on this site, I got nothing for the money and time invested to find a programmer to write code to "fix" this problem. Improv is freely available as "abandonware" at http://vetusware.com/download/LotusImprov2.1/?id=5797 , and the best background info can be found on Wikipedia and at "Moose's Greatest Software Products of All Time - Lotus Improv" http://moosevalley.fhost.com.au/mooses_review_page_lotus_improv.html It is critically urgent for me to focus on analyzing the data asap. Working in a stable Improv would, without question, be the fastest route. To that end, I am looking for answers to the following questions and anything else that might be helpful: 1) Is it lawful to hire someone to fix Improv for my own use? If so, 2) About how much should it cost? 3) About how long should it take? 4) What skills should I be looking for &/or how should a post be worded? 5) Is there a niche site where it should it be posted? 6) What questions can I ask to quickly screen candidates? Since I am not a programmer, I need questions the answers to which leave no room to confuse me, whether intentional or not. For example, what tools or players should someone with an acceptable competency level have knowledge of?

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• Multichannel Digital Engagement: Find Out How Your Organization Measures Up

  - by Michael Snow

  This article was originally published in the September 2013 Edition of the Oracle Information InDepth Newsletter ORACLE WEBCENTER EDITION Thanks to mobile and social technologies, interactive online experiences are now commonplace. Not only that, they give consumers more choices, influence, and control than ever before. So how can you make your organization stand out? The key building blocks for delivering exceptional cross-channel digital experiences are outlined below. Also, a new assessment tool is available to help you measure your organization's ability to deliver such experiences. A clearly defined digital strategy. The customer journey is growing increasingly complex, encompassing multiple touchpoints and channels. It used to be easy to map marketing efforts to specific offline channels; for example, a direct mail piece with an offer to visit a store for a discounted purchase. Now it is more difficult to cultivate and track such clear cause-and-effect relationships. To deliver an integrated digital experience in this more complex world, organizations need a clearly defined and comprehensive digital marketing strategy that is backed up by an integrated set of software, middleware, and hardware solutions. Strong support for business agility and speed-to-market. As both IT and marketing executives know, speed-to-market and business agility are key to competitive advantage. That means marketers need solutions to support the rapid implementation of online marketing initiatives—plus the flexibility to adapt quickly to a changing marketplace. And IT needs tools with the performance, scalability, and ease of integration to support marketing efforts. Both teams benefit when business users are empowered to implement marketing initiatives on their own, with minimal IT intervention. The ability to deliver relevant, personalized content. Delivering a one-size-fits-all online customer experience is no longer acceptable. Customers expect you to know who they are, including their preferences and past relationship with your brand. That means delivering the most relevant content from the moment a visitor enters your site. To make that happen, you need a powerful rules engine so that marketers and business users can easily define site visitor segments and deliver content accordingly. That includes both implicit targeting that is based on the user’s behavior, and explicit targeting that takes a user’s profile information into account. Ideally, the rules engine can also intelligently weight recommendations when multiple segments apply to a specific customer. Support for social interactivity. With the advent of Facebook and LinkedIn, visitors expect to participate in and contribute to your web presence—and share their experience on their own social networks. That requires easy incorporation of user-generated content such as comments, ratings, reviews, polls, and blogs; seamless integration with third-party social networking sites; and support for social login, which helps to remove barriers to social participation. The ability to deliver connected, multichannel experiences that include powerful, flexible mobile capabilities. By 2015, mobile usage is projected to surpass that of PCs and other wired devices. In other words, mobile is an essential element in delivering exceptional online customer experiences. This requires the creation and management of mobile experiences that are optimized for delivery to the thousands of different devices that are in use today. Just as important, organizations must be able to easily extend their traditional web presence to the mobile channel and deliver highly personalized and relevant multichannel marketing initiatives while also managing to minimize the time and effort required to manage mobile sites. Are you curious to know how your organization measures up when it comes to delivering an engaging, multichannel digital experience? If so, take this brief, 15-question online assessment and see how your organization scores in the areas of digital strategy, digital agility, relevance and personalization, social interactivity, and multichannel experience.

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• What is hiberfil.sys and How Do I Delete It?

  - by The Geek

  You’re no doubt reading this article because there’s a gigantic hiberfil.sys file sitting in the root of your drive, and you want to get rid of it to free up some space… but you can’t! Luckily, you actually can delete it, and today we’ll show you how. The more memory you have in your PC, the bigger the file will be. So What is hiberfil.sys Anyway? Windows has two power management modes that you can choose from: one is Sleep Mode, which keeps the PC running in a low power state so you can almost instantly get back to what you were working on. The other is Hibernate mode, which completely writes the memory out to the hard drive, and then powers the PC down entirely, so you can even take the battery out, put it back in, start back up, and be right back where you were. Hibernate mode uses the hiberfil.sys file to store the the current state (memory) of the PC, and since it’s managed by Windows, you can’t delete the file. So if you never use it, and want to disable Hibernate mode, keep reading. Personally I stick with Sleep Mode the vast majority of the time, but I do use Hibernate quite often. Disable Hibernate (and Delete hiberfil.sys) in Windows 7 or Vista You’ll need to open an administrator mode command prompt by right-clicking on the command prompt in the start menu, and then choosing Run as Administrator. Once you’re there, type in the following command: powercfg -h off You should immediately notice that the Hibernate option is gone from the Shut down menu. You’ll also notice that the file is magically gone! For more about dealing with Hibernate like setting how long it takes to head into Hibernate mode, you can check out our article on How to Manage Hibernate Mode in Windows 7. Disabling Hibernate Mode in Windows XP It’s a lot easier in Windows XP to get rid of Hibernate mode… in fact, we’ve already covered it before, but we’ll cover it again. Just head into Control Panel –> Power Options, and then find the Hibernate tab. Uncheck the box, reboot your PC, and then you can delete the hiberfil.sys file. Similar Articles Productive Geek Tips How to Delete a System File in Windows 7 or VistaDisable Delete Confirmation Dialog in Windows 7 or VistaClear IE7 Browsing History From the Command LineHide, Delete, or Destroy the Recycle Bin Icon in Windows 7 or VistaClear the Auto-Complete Email Address Cache in Outlook TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Whoa ! Use Printflush to Solve Printing Problems Icelandic Volcano Webcams Open Multiple Links At One Go NachoFoto Searches Images in Real-time Office 2010 Product Guides

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• When should I use a Process Model versus a Use Case?

  - by Dave Burke

  This Blog entry is a follow on to https://blogs.oracle.com/oum/entry/oum_is_business_process_and and addresses a question I sometimes get asked…..i.e. “when I am gathering requirements on a Project, should I use a Process Modeling approach, or should I use a Use Case approach?” Not surprisingly, the short answer is “it depends”! Let’s take a scenario where you are working on a Sales Force Automation project. We’ll call the process that is being implemented “Lead-to-Order”. I would typically think of this type of project as being “Process Centric”. In other words, the focus will be on orchestrating a series of human and system related tasks that ultimately deliver value to the business in a cost effective way. Put in even simpler terms……implement an automated pre-sales system. For this type of (Process Centric) project, requirements would typically be gathered through a series of Workshops where the focal point will be on creating, or confirming, the Future-State (To-Be) business process. If pre-defined “best-practice” business process models exist, then of course they could and should be used during the Workshops, but even in their absence, the focus of the Workshops will be to define the optimum series of Tasks, their connections, sequence, and dependencies that will ultimately reflect a business process that meets the needs of the business. Now let’s take another scenario. Assume you are working on a Content Management project that involves automating the creation and management of content for User Manuals, Web Sites, Social Media publications etc. Would you call this type of project “Process Centric”?.......well you could, but it might also fall into the category of complex configuration, plus some custom extensions to a standard software application (COTS). For this type of project it would certainly be worth considering using a Use Case approach in order to 1) understand the requirements, and 2) to capture the functional requirements of the custom extensions. At this point you might be asking “why couldn’t I use a Process Modeling approach for my Content Management project?” Well, of course you could, but you just need to think about which approach is the most effective. Start by analyzing the types of Tasks that will eventually be automated by the system, for example: Best Suited To? Task Name Process Model Use Case Notes Manage outbound calls Ö A series of linked human and system tasks for calling and following up with prospects Manage content revision Ö Updating the content on a website Update User Preferences Ö Updating a users display preferences Assign Lead Ö Reviewing a lead, then assigning it to a sales person Convert Lead to Quote Ö Updating the status of a lead, and then converting it to a sales order As you can see, it’s not an exact science, and either approach is viable for the Tasks listed above. However, where you have a series of interconnected Tasks or Activities, than when combined, deliver value to the business, then that would be a good indicator to lead with a Process Modeling approach. On the other hand, when the Tasks or Activities in question are more isolated and/or do not cross traditional departmental boundaries, then a Use Case approach might be worth considering. Now let’s take one final scenario….. As you captured the To-Be Process flows for the Sales Force automation project, you discover a “Gap” in terms of what the client requires, and what the standard COTS application can provide. Let’s assume that the only way forward is to develop a Custom Extension. This would now be a perfect opportunity to document the functional requirements (behind the Gap) using a Use Case approach. After all, we will be developing some new software, and one of the most effective ways to begin the Software Development Lifecycle is to follow a Use Case approach. As always, your comments are most welcome.

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• Upgrading to 9.2 - Info You Can Use (part 2 - Get Hands On Experience)

  - by John Webb

  Our guest blogger, Rebekah Jackson, continues with a series of helpful hints on planning your upgrade to PeopleSoft 9.2. Get Hands-On Experience With a an Easy to Install Demo Image Once you have identified the features you believe can add value (see part 1 of this series here), we recommend that you use our Demo Images to quickly create a PeopleSoft environment where you can try out the new features. The Demo Images are virtual machines that run in VirtualBox.   They contain a fully functioning PeopleSoft environment, including the database, PeopleTools, and the application.  These images can be loaded onto nearly any sized machine that meets the specs outlined in the documentation, including a powerful desktop machine.     The image allows you to very quickly deploy a fully functioning PeopleSoft instance that you can use to explore new features and functions or run a conference room pilot. To take advantage these Demo Images: Go to the Demo Images Home Page (Doc id 1552548.1) on My Oracle Support. Use the " Demo Image Quick Start Guide" and additional documentation links on that page to download and install your desired Demo Image. New Demo Images are posted for each product area approximately every 10 weeks, available shortly after the corresponding patching image. When installed, use the Demo Image to explore the desired features and capabilities. Important Notes: - It is not required to use the Demo Images to evaluate features and functions – any 9.2 instance will support this. We recommend use of the Demo Images because the setup and configuration is dramatically faster than doing a traditional PeopleSoft install. - For those looking to explore new features and capabilities on PeopleSoft 9.1 releases, we have provided virtual machine images using the Oracle Virtual Machine technology. Details and links are available in Oracle’s PeopleSoft Virtualization Products page (Doc id 1538142.1). /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";}

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• Ad-hoc reporting similar to Microstrategy/Pentaho - is OLAP really the only choice (is OLAP even sufficient)?

  - by TheBeefMightBeTough

  So I'm getting ready to develop an API in Java that will provide all dimensions, metrics, hierarchies, etc to a user such that they can pick and choose what they want (say, e.g., dimensions of Location (a store) and Weekly, and the metric Product Sales $), provide their choices to the api, and have it spit out an object that contains the answer to their question (the object would probably be a set of cells). I don't even believe there will be much drill up/down. The data warehouse the APIwill interface with is in a standard form (FACT tables, dimensions, star schema format). My question is, is an OLAP framework such as Mondrian the only way to achieve something akin to ad-hoc reporting? I can envisage a really large Cube (or VirtualCube) that contains most of the dimensions and metrics the user could ever want, which would give the illusion of ad-hoc reporting. The problem is that there is a ton of setup to do (so much XML) to get the framework to work with the data. Further it requires specific knowledge, such as MDX, and even moreso learning the framework peculiars (Mondrian API). Finally, I am not positive it will scale much better than simply making queries against a SQL database. OLAP to me feels like very old technology. Is performance really an issue anymore? The alternative I can think of would be dynamic SQL. If the existing tables in the data warehouse conform to a naming scheme (FACT_, DIM_, etc), or if a very simple config file/ database table containing config information existed that stored which tables are fact tables, which are dimensions, and what metrics are available, then couldn't the api read from that and assembly the appropriate sql query? Would this necessarily be harder than learning MDX, Mondrian (or another OLAP framework), and creating all the cubes? In general, I feel that OLAP is at the same time too powerful (supports drill up/down, complex functions) and outdated and am reluctant to base my architecture on it. However, I am unsure if the alternative(s), such as rolling my own ad-hoc reporting framework using dynamic SQL would remove any complexity while still fulfilling requirements, both functional and non-functional (e.g., scalability; some FACT tables have many millions of rows). I also wonder about other techniques (e.g., hive). Has anyone here tried to do ad-hoc reporting? Any advice? I expect this project to take a pretty long time (3 months min, but probably longer), so I just do not want to commit to an architecture without being absolutely sure of its pros and cons. Thanks so much.

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• ADF Real World Developers Guide Book Review

  - by Grant Ronald

  I'm half way through my review of "Oracle ADF Real World Developer's Guide" by Jobinesh Purushothaman - unfortunately some work deadlines de-railed me from having completed my review by now but here goes.  First thing, Jobinesh works in the Oracle Product Management team with me, so is a colleague. That declaration aside, its clear that this is someone who has done the "real world" side of ADF development and that comes out in the book. In this book he addresses both the newbies and the experience developers alike.  He introduces the ADF building blocks like entity objects and view obejcts, but also goes into some of the nitty gritty details as well.  There is a pro and con to this approach; having only just learned about an entity or view object, you might then be blown away by some of the lower details of coding or lifecycle.  In that respect, you might consider this a book which you could read 3 or 4 times; maybe skipping some elements in the first read but on the next read you have a better grounding to learn the more advanced topics. One of the key issues he addresses is breaking down what happens behind the scenes.  At first, this may not seem important since you trust the framework to do everything for you - but having an understanding of what goes on is essential as you move through development.  For example, page 58 he explains the full lifecycle of what happens when you execute a query.  I think this is a great feature of his book. You see this elsewhere, for example he explains the full lifecycle of what goes on when a page is accessed : which files are involved,the JSF lifecycle etc. He also sprinkes the book with some best practices and advice which go beyond the standard features of ADF and really hits the mark in terms of "real world" advice. So in summary, this is a great ADF book, well written and covering a mass of information.  If you are brand new to ADF its still valid given it does start with the basics.  But you might want to read the book 2 or 3 times, skipping the advanced stuff on the first read.  For those who have some basics already then its going to be an awesome way to cement your knowledge and take it to the next levels.  And for the ADF experts, you are still going to pick up some great ADF nuggets.  Advice: every ADF developer should have one!

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• Fusion Middleware Newsletter - October Edition is Now Out

  - by Tanu Sood

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} From the latest Oracle Fusion Middleware product releases to the Oracle AppAdvantage use case on Cloud and On-Premise Integration to the very latest in Developer corner and more, the October edition of Oracle Fusion Middleware is chock full of information. Catch the latest edition to learn about the highlights in the latest releases for Oracle GoldenGate 12c and Oracle Data Integrator 12c; and Oracle WebCenter. While there, don’t miss the latest news and upcoming events for Oracle Fusion Middleware and Developers. Find out who we have in the Team Spotlight this edition and watch the latest customer success stories across the portfolio. Did we miss anything? Would you like to hear more about a particular topic? Let us know. Simply drop us a comment and we’d be sure to discuss that in our next editorial meeting. In the meantime, grab a coffee and enjoy the October edition of the newsletter.

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• Help yourself . if you like

  - by rachelp

  At Red Gate we enjoy talking to our customers. Really! If you've read recent blog posts by members of some of our customer-facing teams, you'll have spotted the pleasure they take in their work. In case you missed those posts, here they are: From our Finance team: Finance: Friends, not foes! From our reception desk: The Front line of Communication However, we recognise that sometimes our customers would like to be able to solve their problems or answer their questions without talking to us - they're in a hurry, it's outside office hours . or perhaps they just prefer not to pick up the phone and call.   Self-service customer care So we've begun a programme of work to enable more self-service; whether it's finding the answer to a "how do i.?" question or getting access to a record of what product licenses they own, we want to make it much easier for our customers to get hold of this information for themselves. If they want to.   Phase 1: make it easier to find information We decided to start by tackling findability. We've got loads of useful information on our website, but it's sometimes difficult to find, so we've been working on improving our site search. Step 1 has been to replace the search engine, clean up the search UI, and make it consistent across the site. We're nearly there! The idea is that if we improve the site search it will be easier - and much more pleasant - for people to find the information they need. The new search will go live some time in April, and then we'll be gathering feedback, looking at web analytics (more about this in an earlier article), and working out what improvements we still need to make. We'd love to hear what you think, so do give your feedback or drop us a line. Or pick up the phone and call, if you like.   What do you think? While I've got your attention, I'd love to hear what people think about self-service customer care. Do you like to call, email, live chat . or do you prefer to dig around and find out answers yourself? Who's getting it right: what self-service sites do you like? p.s. Watch this space for news of phase 2.

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