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  • Windows Azure Recipe: Enterprise LOBs

    - by Clint Edmonson
    Enterprises are more and more dependent on their specialized internal Line of Business (LOB) applications than ever before. Naturally, the more software they leverage on-premises, the more infrastructure they need manage. It’s frequently the case that our customers simply can’t scale up their hardware purchases and operational staff as fast as internal demand for software requires. The result is that getting new or enhanced applications in the hands of business users becomes slower and more expensive every day. Being able to quickly deliver applications in a rapidly changing business environment while maintaining high standards of corporate security is a challenge that can be met right now by moving enterprise LOBs out into the cloud and leveraging Azure’s Access Control services. In fact, we’re seeing many of our customers (both large and small) see huge benefits from moving their web based business applications such as corporate help desks, expense tracking, travel portals, timesheets, and more to Windows Azure. Drivers Cost Reduction Time to market Security Solution Here’s a sketch of how many Windows Azure Enterprise LOBs are being architected and deployed: Ingredients Web Role – this will host the core of the application. Each web role is a virtual machine hosting an application written in ASP.NET (or optionally php, or node.js). The number of web roles can be scaled up or down as needed to handle peak and non-peak traffic loads. Many Java based applications are also being deployed to Windows Azure with a little more effort. Database – every modern web application needs to store data. SQL Azure databases look and act exactly like their on-premise siblings but are fault tolerant and have data redundancy built in. Access Control – this service is necessary to establish federated identity between the cloud hosted application and an enterprise’s corporate network. It works in conjunction with a secure token service (STS) that is hosted on-premises to establish the corporate user’s identity and credentials. The source code for an on-premises STS is provided in the Windows Azure training kit and merely needs to be customized for the corporate environment and published on a publicly accessible corporate web site. Once set up, corporate users see a near seamless single sign-on experience. Reporting – businesses live and die by their reports and SQL Azure Reporting, based on SQL Server Reporting 2008 R2, can serve up reports with tables, charts, maps, gauges, and more. These reports can be accessed from the Windows Azure Portal, through a web browser, or directly from applications. Service Bus (optional) – if deep integration with other applications and systems is needed, the service bus is the answer. It enables secure service layer communication between applications hosted behind firewalls in on-premises or partner datacenters and applications hosted inside Windows Azure. The Service Bus provides the ability to securely expose just the information and services that are necessary to create a simpler, more secure architecture than opening up a full blown VPN. Data Sync (optional) – in cases where the data stored in the cloud needs to be shared internally, establishing a secure one-way or two-way data-sync connection between the on-premises and off-premises databases is a perfect option. It can be very granular, allowing us to specify exactly what tables and columns to synchronize, setup filters to sync only a subset of rows, set the conflict resolution policy for two-way sync, and specify how frequently data should be synchronized Training Labs These links point to online Windows Azure training labs where you can learn more about the individual ingredients described above. (Note: The entire Windows Azure Training Kit can also be downloaded for offline use.) Windows Azure (16 labs) Windows Azure is an internet-scale cloud computing and services platform hosted in Microsoft data centers, which provides an operating system and a set of developer services which can be used individually or together. It gives developers the choice to build web applications; applications running on connected devices, PCs, or servers; or hybrid solutions offering the best of both worlds. New or enhanced applications can be built using existing skills with the Visual Studio development environment and the .NET Framework. With its standards-based and interoperable approach, the services platform supports multiple internet protocols, including HTTP, REST, SOAP, and plain XML SQL Azure (7 labs) Microsoft SQL Azure delivers on the Microsoft Data Platform vision of extending the SQL Server capabilities to the cloud as web-based services, enabling you to store structured, semi-structured, and unstructured data. Windows Azure Services (9 labs) As applications collaborate across organizational boundaries, ensuring secure transactions across disparate security domains is crucial but difficult to implement. Windows Azure Services provides hosted authentication and access control using powerful, secure, standards-based infrastructure. See my Windows Azure Resource Guide for more guidance on how to get started, including links web portals, training kits, samples, and blogs related to Windows Azure.

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  • Changing Platform

    - by Liam McLennan
    From time to time a developer makes a break from their platform of choice (.NET, Java, VB, Access, COBOL) and moves to perceived greener pastures. Zed Shaw did it, jumping from Ruby to Python, and Mike Gunderloy went from .NET to Rails. But it can be difficult to change platform. My clients don’t come to me looking for  a software developer, they come looking for a .NET developer. This is a tragic side effect of big software companies marketing. If your village is under attack by bandits, would you turn away the first seven samurai who offered to help because you didn’t like their swords? What matters is how effectively they can defend your village. You should not tell your carpenter what sort of hammer to use and you should not tell your software developer what platform to use.

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  • JQuery + WCF + HTTP 404 Error

    - by hangar18
    HI All, I've searched high and low and finally decided to post a query here. I'm writing a very basic HTML page from which I'm trying to call a WCF service using jQuery and parse it using JSON. Service: IMyDemo.cs [ServiceContract] public interface IMyDemo { [WebInvoke(Method = "POST", BodyStyle = WebMessageBodyStyle.WrappedRequest, ResponseFormat = WebMessageFormat.Json)] Employee DoWork(); [OperationContract] [WebInvoke(Method = "POST", BodyStyle = WebMessageBodyStyle.WrappedRequest, ResponseFormat = WebMessageFormat.Json)] Employee GetEmp(int age, string name); } [DataContract] public class Employee { [DataMember] public int EmpId { get; set; } [DataMember] public string EmpName { get; set; } [DataMember] public int EmpSalary { get; set; } } MyDemo.svc.cs public Employee DoWork() { // Add your operation implementation here Employee obj = new Employee() { EmpSalary = 12, EmpName = "SomeName" }; return obj; } public Employee GetEmp(int age, string name) { Employee emp = new Employee(); if (age > 0) emp.EmpSalary = 12 + age; if (!string.IsNullOrEmpty(name)) emp.EmpName = "Server" + name; return emp; } WEb.Config <system.serviceModel> <services> <service behaviorConfiguration="EmployeesBehavior" name="MySample.MyDemo"> <endpoint address="" binding="webHttpBinding" contract="MySample.IMyDemo" behaviorConfiguration="EmployeesBehavior"/> </service> </services> <behaviors> <serviceBehaviors> <behavior name="EmployeesBehavior"> <serviceMetadata httpGetEnabled="true" /> <serviceDebug includeExceptionDetailInFaults="true" /> </behavior> </serviceBehaviors> <endpointBehaviors> <behavior name="EmployeesBehavior"> <webHttp/> </behavior> </endpointBehaviors> </behaviors> <serviceHostingEnvironment multipleSiteBindingsEnabled="true" /> </system.serviceModel> MyDemo.htm <head> <title></title> <script type="text/javascript" language="javascript" src="Scripts/jquery-1.4.1.js"></script> <script type="text/javascript" language="javascript" src="Scripts/json.js"></script> <script type="text/javascript"> //create a global javascript object for the AJAX defaults. debugger; var ajaxDefaults = {}; ajaxDefaults.base = { type: "POST", timeout : 1000, dataFilter: function (data) { //see http://encosia.com/2009/06/29/never-worry-about-asp-net-ajaxs-d-again/ data = JSON.parse(data); //use the JSON2 library if you aren’t using FF3+, IE8, Safari 3/Google Chrome return data.hasOwnProperty("d") ? data.d : data; }, error: function (xhr) { //see if (!xhr) return; if (xhr.responseText) { var response = JSON.parse(xhr.responseText); //console.log works in FF + Firebug only, replace this code if (response) alert(response); else alert("Unknown server error"); } } }; ajaxDefaults.json = $.extend(ajaxDefaults.base, { //see http://encosia.com/2008/03/27/using-jquery-to-consume-aspnet-json-web-services/ contentType: "application/json; charset=utf-8", dataType: "json" }); var ops = { baseUrl: "/MyService/MySample/MyDemo.svc/", doWork: function () { //see http://api.jquery.com/jQuery.extend/ var ajaxOptions = $.extend(ajaxDefaults.json, { url: ops.baseUrl + "DoWork", data: "{}", success: function (msg) { console.log("success"); console.log(typeof msg); if (typeof msg !== "undefined") { console.log(msg); } } }); $.ajax(ajaxOptions); return false; }, getEmp: function () { var ajaxOpts = $.extend(ajaxDefaults.json, { url: ops.baseUrl + "GetEmp", data: JSON.stringify({ age: 12, name: "NameName" }), success: function (msg) { $("span#lbl").html("age: " + msg.Age + "name:" + msg.Name); } }); $.ajax(ajaxOpts); return false; } } </script> </head> <body> <span id="lbl">abc</span> <br /><br /> <input type="button" value="GetEmployee" id="btnGetEmployee" onclick="javascript:ops.getEmp();" /> </body> I'm just not able to get this running. When I debug, I see the error being returned from the call is " Server Error in '/jQuerySample' Application. <h2> <i>HTTP Error 404 - Not Found.</i> </h2></span> " Looks like I'm missing something basic here. My sample is based on this I've been trying to fix the code for sometime now so I'd like you to take a look and see if you can figure out what is it that I'm doing wrong here. I'm able to see that the service is created when I browse the service in IE. I've also tried changing the setting as mentioned here Appreciate your help. I'm gonna blog about this as soon as the issue is resolved for the benefit of other devs Thanks -Soni

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  • Successful technical communities except for open-source?

    - by Joshua Fox
    Have you ever seen a successful technical community -- e.g. user group, industry organization? Am I asking about a group of software engineers who get together F2F (or maybe online) and discuss technical and industry issues with deep zeal and interest -- a place where meaningful connections are made. Here are the only examples I have ever seen: Open source Maybe the Silicon Valley Java Users' Group Homebrew Computing Club in the '70's This sort of thing does exist in academia. Of course, there are lots of conferences and attempts at user's groups. However, almost all committed, serious software engineers, when asked about this, say "I don't have the time", which means that the organizations are not worthwhile to the best in our profession. Has anyone seen any organizations with an ongoing spirit of enthusiasm from top software engineers?

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  • Would learning any (linguistic) language in particular further your programming career?

    - by Anonymous
    It seems apparent that English is the dominant international language for programming based on previous P.SE questions (though a highly upvoted comment correctly points out that asking a question like that on a predominantly English site will skew the results). However, is there benefit in learning a foreign language for software development? For example, do the Chinese have completely different software tools, languages, technologies, etc? How about Japanese, Russian, and other non-latin based languages? Is there an entire world of software development languages, tools and so on that only exist in these other languages? Or do people that know these languages use the tools and languages we know and love?

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  • How to Handle Managing a Coding Project With 8 Friends?

    - by Raul
    I usually code by myself but currently I need to do a java web-based project with 8 of my friends. I would like to ask the following questions: 1) How to document the development properly? Like how to keep a daily log? Any software or format suggested? What things do you think are important to be included in the log? 2) How to code together? Is there any software/IDE that allows a team to code together? Something ike google docs? 3) How to do a proper backup for a team project? Any software or tips to share?

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  • When Programming will become deprecated [closed]

    - by Vibeeshan
    Possible Duplicate: Will programmers be around in a few years? According to the history of programming, with each new generation of software engineering it seems to become easier and easier. Machine Code - Assembly - Programming Languages - easier - more easier - etc. If this situation continues anyone will be able to program (even complex systems). Even now, most of the kids study programming at school (Pascal , VB, etc.). Will be there any jobs called software engineering in future (if everyone know to program). ....and.... What do you think about the future of software development?

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  • What You Said: Your Tech Spring Cleaning Routines

    - by Jason Fitzpatrick
    Earlier this week we asked you to share your tech spring cleaning routine; now we’re back to highlight your tips, tricks, and techniques. What tools rule the spring cleaning roost? Compressed air and microfiber cloths are the tools of choice by a wide margin. D^Angelo highlights the software and physicals tools he uses: Backup all the important stuff just to be safe (c:/, my documents, desktop, drivers) Cleaning the dust with some office depot compressed air, avoiding spinning the fans. Use a brush for that small places (fans, memory, capacitors, etc). Use some dielectric spray on the motherboard. If the pc turned on without problems its time to use ccleaner, Check if there is a toolbar installed or another unusual software that I don’t want. Run my antivirus software or malwarebytes; some defraggler maybe. Make Your Own Windows 8 Start Button with Zero Memory Usage Reader Request: How To Repair Blurry Photos HTG Explains: What Can You Find in an Email Header?

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  • DBaaS Online Forum - Now available on-demand

    - by Javier Puerta
    The Database-as-a-Service Online Forum  was originally broadcasted on Monday, October 21, 2013, at a US-timezones time. All the content of the forum is now available on-demand for customers and partners to watch and listen to. The content is available on demand here. Watch the on-demand forum to hear from analysts and experts on how companies are beginning to transform with Database as a Service, and learn the prescriptive steps your organization can take to design, deploy, and deliver Database as a Service today   Agenda  Keynote Carl Olofson, Research VP, IDC Juan Loaiza, Senior Vice President, Oracle Systems Technology Todd Kimbriel, Director, State of Texas, eGovernment Division Eric Zonneveld, Oracle Architect, KPN James Anthony, Technology Director, e-DBA Breakout 1: Design DBaaS Alan Levine, Senior Director, Oracle Enterprise Architects Breakout 2: Deploy DBaaS Michael Timpanaro-Perrotta, Director of Product Management, Oracle Breakout 3: Deliver DBaaS  Sudip Datta, Vice President of Product Management, Oracle Closing Session Michelle Malcher, IOUG President Juan Loaiza, Senior Vice President, Oracle Systems Technology

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  • DBaaS Online Forum - Now available on-demand

    - by Javier Puerta
    The Database-as-a-Service Online Forum  was originally broadcasted on Monday, October 21, 2013, at a US-timezones time. All the content of the forum is now available on-demand for customers and partners to watch and listen to. The content is available on demand here. Watch the on-demand forum to hear from analysts and experts on how companies are beginning to transform with Database as a Service, and learn the prescriptive steps your organization can take to design, deploy, and deliver Database as a Service today   Agenda  Keynote Carl Olofson, Research VP, IDC Juan Loaiza, Senior Vice President, Oracle Systems Technology Todd Kimbriel, Director, State of Texas, eGovernment Division Eric Zonneveld, Oracle Architect, KPN James Anthony, Technology Director, e-DBA   Breakout 1: Design DBaaS Alan Levine, Senior Director, Oracle Enterprise Architects   Breakout 2: Deploy DBaaS Michael Timpanaro-Perrotta, Director of Product Management, Oracle   Breakout 3: Deliver DBaaS  Sudip Datta, Vice President of Product Management, Oracle   Closing Session Michelle Malcher, IOUG President Juan Loaiza, Senior Vice President, Oracle Systems Technology

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  • How/where to run the algorithm on large dataset?

    - by niko
    I would like to run the PageRank algorithm on graph with 4 000 000 nodes and around 45 000 000 edges. Currently I use neo4j graph databse and classic relational database (postgres) and for software projects I mostly use C# and Java. Does anyone know what would be the best way to perform a PageRank computation on such graph? Is there any way to modify the PageRank algorithm in order to run it at home computer or server (48GB RAM) or is there any useful cloud service to push the data along the algorithm and retrieve the results? At this stage the project is at the research stage so in case of using cloud service if possible, would like to use such provider that doesn't require much administration and service setup, but instead focus just on running the algorith once and get the results without much overhead administration work.

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  • .NET - refactoring code

    - by w0051977
    I have inherited and now further develop a large application consisting of an ASP.NET application, VB6 and VB.NET application. The software was poorly written. I am trying to refactor the code as I go along. The changes I am making are not live (they are contained in a folder on my development machine). This is proving to be time consuming and I am doing this along side other work which is the prioritiy. My question is: is this a practical approach or is there a better methodology for refactoring code? I don't have any experience with version control software or source control software and I am wandering if this is what I am missing. I am a sole developer.

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  • Is Java Open?

    - by EmbeddedInsider
    One way to answer- “which one”  Brew, IBM, Nokia, Android?   Well lets look at the real deal- Sun Java.  How will this work for embedded devices: DEFINITIONS…. The use of Software in systems and solutions that provide dedicated functionality … or designed for use in embedded or function-specific software applications, for example but not limited to: Software embedded in or bundled with industrial control systems, wireless mobile telephones, wireless handheld devices, netbooks, kiosks, TV/STB, Blu-ray Disc devices, telematics and network control switching equipment, printers and storage management systems, and other related systems are excluded from this definition and not licensed under this Agreement. http://www.java.com/en/download/license.jsp Now, the interesting thing is the license between Sun and the people with Java clones.  Does that pass on this exclusion? Lawrence Ricci www.EmbeddedInsider.com

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  • I sold my source code to a client, can I now re-build similar code and sell to someone else?

    - by flashhag
    So we built a website and software for a client, charged our fee and handed over the code. The client then got a request from another company about the software. The client passed on the request but said since they owned the code they would need to recieve money for it. I'm thinking there are 2 options here: Work with the client as requested We've actually re-built the software, made it much better and use it for other projects. Am i in my rights to sell that direct to the company that enquired about it instead of going through the client? Any help on this would be much appreciated

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  • Message Buffers in cloud

    - by kaleidoscope
    Message Buffer is WCF queue in the cloud (although currently it does not provide all features of WCF queue). With on-premise WCF, you can take advantage of MSMQ, so that a message is sent to MSMQ by one endpoint, and another endpoint can get the message in a later time. The message is usually a SOAP message so that you can generate a client proxy and invoke the service operations just as invoking a normal WCF operation. Message Buffer is similar, but it also provides a REST API for you to work with the messages. Use it when you need a reliable WCF service. Message buffers can be consumed by non-azure components, "Message  buffers are accessible to applications using HTTP and do not require the Windows Azure platform AppFabric SDK"              How to: Configure an AppFabric Service Bus Message Buffer :    please find below link for more details: http://msdn.microsoft.com/en-us/library/ee794877.aspx http://msdn.microsoft.com/en-us/library/ee794877.aspx   Chandraprakash, S

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  • Package information was last updated 59 days ago even though Ubuntu is up to date

    - by Luuz
    I'm using ubuntu 11.10 and in the update manager I have a message that says package information last updated 59 days ago press the check button to check for software updates I do that, but i'm up to date. I checked other threads with this same problem, and saw i should do sudo apt-get update in a terminal to see which repository is not up to date and when I did, I got this message: Failed to fetch http://extras.ubuntu.com/ubuntu/dists/oneiric/Release Then I checked for this repository in software sources but couldn't find this specific one. In my /etc/apt/sources.list.d I have only one line: deb http://archive.canonical.com/ubuntu oneiric partner #Added by software-center So now I don't know what to do more. Should I upgrade to 12.04 and will it solve my problem? I wouldn't want to upgrade if there is a problem in the last version but I don't know much about Ubuntu so, can anyone help me please? Thank you!!

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  • Would learning any (linguistic) language imparticular further your programming career?

    - by Anonymous
    It seems apparent that English is the dominant international language for programming (in the West, at least!) based on previous P.SE questions. Or maybe not, given that a highly upvoted comment correctly points out that asking a question like that on a predominantly English site will skew the results. This question is about whether there is a benefit in learning a foreign language for software development. For example, do the Chinese have completely different software tools, langugages, technologies etc? How about Japanese, Russian, and other non-latin based languages? Am I/are we missing an entire world of software development languages, tools and so on that only exist in these other languages? Or do people that know these languages still learn and program using the tools and languages we all know and love?

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  • Can third party content on sub-domains harm the main site's search rankings?

    - by dror
    I have a site that is a "portal" or "directory" for service providers. We opened every service provider's own page on our site, but now we get a lot of applications from those providers that want sites from their own. We want to make a full site for every service provider, but rather put them on sub domain URLs. (They don’t mind, it's OK for them.) So, my site is www.exaple.com Their site will be: provider.example.com Now I have two questions: Can the content on the provider sites harm my site in SEO? If one from those sub domains is punished by Google because the owner does "black hat SEO", how it will affect the rood domain? Can it make the root domain get punished?

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  • Customizing configuration with Dependency Injection

    - by mathieu
    I'm designing a small application infrastructure library, aiming to simplify development of ASP.NET MVC based applications. Main goal is to enforce convention over configuration. Hovewer, I still want to make some parts "configurable" by developpers. I'm leaning towards the following design: public interface IConfiguration { SomeType SomeValue; } // this one won't get registered in container protected class DefaultConfiguration : IConfiguration { public SomeType SomeValue { get { return SomeType.Default; } } } // declared inside 3rd party library, will get registered in container protected class CustomConfiguration : IConfiguration { public SomeType SomeValue { get { return SomeType.Custom; } } } And the "service" class : public class Service { private IConfiguration conf = new DefaultConfiguration(); // optional dependency, if found, will be set to CustomConfiguration by DI container public IConfiguration Conf { get { return conf; } set { conf = value; } } public void Configure() { DoSomethingWith( Conf ); } } There, the "configuration" part is clearly a dependency of the service class, but it this an "overuse" of DI ?

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  • Right click menu stopped working in firefox

    - by umpirsky
    Right click menu stopped working in firefox as well as address bar auto completion. I have tried removing and installing firefox again from software center, but the problem persist. UPDATE: Hehum, strange. I wanted to restart in safe mode, clicked help menu, and noticed that menu is ubuntu software center menu! Then cllosed software center, and menu was gone. So now right click is working, auto complete is working, but there is no main menu! Probably unity global menu integration problem. Also, there is no firefox in launcher nor alt+tab any more. Any idea? UPDATE: For some reason, it works after computer restart :o

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  • Books or help on OO Analysis

    - by Pat
    I have this course where we learn about the domain model, use cases, contracts and eventually leap into class diagrams and sequence diagrams to define good software classes. I just had an exam and I got trashed, but part of the reason is we barely have any practical material, I spent at least two good months without drawing a single class diagram by myself from a case study. I'm not here to blame the system or the class I'm in, I'm just wondering if people have some exercise-style books that either provide domain models with glossaries, system sequence diagrams and ask you to use GRASP to make software classes? I could really use some alone-time practicing going from analysis to conception of software entities. I'm almost done with Larman's book called "Applying UML and Patterns An Introduction to Object-Oriented Analysis and Design and Iterative Development, Third Edition". It's a good book, but I'm not doing anything by myself since it doesn't come with exercises. Thanks.

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  • Flash messages in ASP.NET MVC without sessions

    - by Fernando Correia
    I'm developing a web application for Windows Azure using ASP.NET MVC 4. I would like to enforce one restriction in the architecture: do not use Session. To achieve availability on Azure, and since there is no sticky sessions, I would need to store the session data in some central service, probably either SQL Azure or the Caching Service. I would rather avoid sessions on the SQL database to avoid the increased latency, and the caching service on Azure is very expensive for the ammount of memory offered. On the other hand, I would like to have the ability to easily pass Flash-style messages among redirects. TempData is the recommended way to do this, but by default it uses the session object. So I would like to know: Is there an alternative way to use TempData that doesn't require sessions or shared data between servers? Cookies perhaps? Is there a better alternative I'm overlooking?

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  • Are Google Maps Open?

    - by EmbeddedInsider
    Right now they are ‘free’ but it is clear what the path forward is:   4.3 Advertising. The Service currently does not include advertising in the maps images. However, Google reserves the right to include advertising in the maps images provided to you through the Service, but will provide you with ninety (90) days notice prior to the commencement of advertising in the maps images. Such notice may be provided on relevant Google websites, including but not limited to the Google Geo Developers Blog and the Google Maps API Group (or such successor URLs that Google may designate from time to time). During that 90 day period, you may terminate your use of the Service, or provide notice of your refusal to accept advertising in the maps images in accordance with Google's policies and procedures for providing such notice (which Google may make available from time to time in its sole discretion). Lawrence Ricci www.EmbeddedInsider.com

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Is it worth to learn programming for windows?

    - by Herr Kaleun
    as a programmer, i was skeptical about (Microsoft) desktop software back in the early 2000s (i was a kid then) and yet, i was right. So i advanced to PHP in 2004 and began working on Web applications. When i look at the software world today, i really can't understand, how software for Microsoft or call it, "windows" should have a future. Is it still worth, learning it? I have a strong feeling that, in about 3-4 years, mac will have the dominance in the Personal Computer market. If i am wrong, please correct me. Thanks!

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