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• Know Your Service Request Status

  - by Get Proactive Customer Adoption Team

  Untitled Document To monitor a Service Request or not to monitor a Service Request... That should never be the question Monitoring the Service Requests you create is an essential part of the process to resolve your issue when you work with a Support Engineer. If you monitor your Service Request, you know at all times where it is in the process, or to be more specific, you know at all times what action the Support Engineer has taken on your request and what the next step is. When you think about it, it is rather simple... Oracle Support is working the issue, Oracle Development is working the issue, or you are. When you check on the status, you may find that the Support Engineer has a question for you or the engineer is waiting for more information to resolve the issue. If you monitor the Service Request, and respond quickly, the process keeps moving, and you’ll get your answer more quickly. Monitoring a Service Request is easy. All you need to do is check the status codes that the Support Engineer or the system assigns to your Service Request. These status codes are not static. You will see that during the life of your Service request, it will go through a variety of status codes. The best advice I can offer you when you monitor your Service Request is to watch the codes. If the status is not changing, or if you are not getting responses back within the agreed timeframes, you should review the action plan the Support Engineer has outlined or talk about a new action plan. Here are the most common status codes: Work in Progress indicates that your Support Engineer is researching and working the issue. Development Working means that you have a code related issue and Oracle Support has submitted a bug to Development. Please pay a particular attention to the following statuses; they indicate that the Support Engineer is waiting for a response from you: Customer Working usually means that your Support Engineer needs you to collect additional information, needs you to try something or to apply a patch, or has more questions for you. Solution Offered indicates that the Support Engineer has identified the problem and has provided you with a solution. Auto-Close or Close Initiated are statuses you don’t want to see. Monitoring your Service Request helps prevent your issues from reaching these statuses. They usually indicate that the Support Engineer did not receive the requested information or action from you. This is important. If you fail to respond, the Support Engineer will attempt to contact you three times over a two-week period. If these attempts are unsuccessful, he or she will initiate the Auto-Close process. At the end of this additional two-week period, if you have not updated the Service Request, your Service Request is considered abandoned and the Support Engineer will assign a Customer Abandoned status. A Support Engineer doesn’t like to see this status, since he or she has been working to solve your issue, but we know our customers dislike it even more, since it means their issue is not moving forward. You can avoid delays in resolving your issue by monitoring your Service Request and acting quickly when you see the status change. Respond to the request from the engineer to answer questions, collect information, or to try the offered solution. Then the Support Engineer can continue working the issue and the Service Request keeps moving forward towards resolution. Keep in mind that if you take an extended period of time to respond to a request or to provide the information requested, the Support Engineer cannot take the next step. You may inadvertently send an implicit message about the problem’s urgency that may not match the Service Request priority, and your need for an answer. Help us help you. We want to get you the answer as quickly as possible so you can stay focused on your company’s objectives. Now, back to our initial question. To monitor Service Requests or not to monitor Service Requests? I think the answer is clear: yes, monitor your Service Request to resolve the issue as quickly as possible.

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• SR Activity Summaries Via Direct Email? You Bet!

  - by PCat

  Courtesy of Ken Walker. I’m a “bottom line” kind of guy.  My friends and co-workers will tell you that I’m a “Direct Communicator” when it comes to work or my social life.  For example, if I were to come up with a fantastic new recipe for a low-fat pan fried chicken, I’d Tweet, email, or find a way to blast the recipe directly to you so that you could enjoy it immediately.  My friends would see the subject, “Awesome New Fried Chicken” and they’d click and see the recipe there before them.Others are “Indirect Communicators.”  My friend Joel is like this.  He would post the recipe in his blog, and then Tweet or email a link back to his blog with a subject, “Fried Chicken.”  Then Joel would sit back and expect his friends to read the email, AND click the link to his blog, and then read the recipe.  As a fan of the “Direct” method, I wish there was a way for me to “Opt-in” for immediate updates from Joel so I could see the recipe without having to click over to his blog to search for it.The same is true for MOS.  If you’ve ever opened a Service Request through My Oracle Support (MOS), you know that most of the communication between you and the Oracle Support Engineer with respect to the issue in the SR, is done via email.  Which type of email would you rather receive in your email account? Example1:Your SR has been updated.  Click HERE to see the update. Or Example2:Your SR has been updated.  Here is the update:  “Hi John, Oracle Development has completed the patch we’ve been waiting for!  Here’s a direct “LINK” to the patch that should resolve your issue.  Please download and install the patch via the instructions (included with the link) and let me know if it does, in fact, resolve your issue!”Example2 is available to you!  All you need to do is to “Opt-In” for the direct email updates.  The default is for the indirect update as seen in Example1.  To turn on “Service Request Details in Email” simply follow these instructions (aided by the screenshot below):1.    Log into MOS, and click on your name in the upper right corner.  Select “My Account.”2.    Make sure “My Account” is highlighted in bold on the left.3.    Turn ON, “Service Request Details in Email” That’s it!  You will now receive the SR Updates, directly in your email account without having to log into MOS, click the SR, scroll down to the updates, etc.  That’s better than Fried Chicken!  (Well; almost better....).

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• Paper-free Customer Engagement

  - by Michael Snow

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Appropriate repost from our friends at the AIIM blog: Digital Landfill -- John Mancini, supporting our mission of enabling customer engagement through better technology choices.  ---------- My wife didn't even give me a card for #wpfd - and they say husbands are bad at remembering anniversaries Well, today is the third World Paper Free Day.  I just got off the Tweet Jam, and there was a host of ideas for getting rid of -- or at least reducing -- paper. When we first started talking about "paper-free" most of the reasons raised to pursue this direction were "green" reasons.  I'm glad to see that the thinking has moved on to questions about how getting rid of paper and digitizing processes helps improve customer engagement.  And the bottom line.  And process responsiveness.  Not that the "green" reasons have gone away, but it's nice to see a maturation in the BUSINESS reasons to get rid of paper. Our World Paper Free Handbook (do not, do not, do not print it!) looks at how less paper in the workplace delivers significant benefits. Key findings show eliminating paper from processes can improve the responsiveness of customer service by 300 percent. Removing paper from business processes and moving content to PCs and tablets has the added advantage of helping companies adopt mobile-enable processes and eliminate elapsed time, lost forms, poor data and re-keying. To effectively mobile-enable processes and reduce reliance on paper, data should be captured as close to the point of origination as possible, which makes information easily available to whomever needs it, wherever they are, in the shortest time possible. This handbook summarizes the value of automating manual, paper-based processes. It then goes a step beyond to provide actionable steps that will set you on the path to productivity, profitability, and, yes, less paper.  Get your copy today and send the link around to your peers and colleagues.  Here's the link; please share it! http://www.aiim.org/Research-and-Publications/Research/AIIM-White-Papers/WPFD-Revolution-Handbook And don't miss out on the real world discussions about increasing engagement with WebCenter in new webinars being offered over the next couple of weeks:  October 30, 2012:  ResCare Solves Content Lifecycle Challenges with Oracle WebCenter November 1, 2012: WebCenter Content for Applications: Streamline Processes with Oracle WebCenter Content Management for Human Resources Applications Available On-Demand:  Using Oracle WebCenter to Content-Enable Your Business Applications

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• Introduction to WebCenter Personalization: &ldquo;The Conductor&rdquo;

  - by Steve Pepper

  There are some new faces in the town of WebCenter with the latest 11g PS3 release.  A new component has introduced itself as "Oracle WebCenter Personalization", a.k.a WCP, to simplify delivery of a personalized experience and content to end users.  This posting reviews one of the primary components within WCP: "The Conductor". The Conductor: This ain't just an ordinary cloud... One of the founding principals behind WebCenter Personalization was to provide an open client-side API that remains independent of the technology invoking it, in addition to independence from the architecture running it.  The Conductor delivers this, and much, much more. The Conductor is the engine behind WebCenter Personalization that allows flow-based documents, called "Scenarios", to be managed and executed on the server-side through a well published and RESTful api.      The Conductor also supports an extensible model for custom provider integration that can be easily invoked within a Scenario to promote seamless integration with existing business assets. Introducing the Scenario Conductor Scenarios are declarative offline-authored documents using the custom Personalization JDeveloper bundle included with WebCenter.  A Scenario contains one (or more) statements that can: Create variables that are scoped to the current execution context Iterate over collections, or loop until a specific condition is met Execute one or more statements when a condition is met Invoke other scenarios that exist within the same namespace Invoke a data provider that integrates with custom applications Once a variable is assigned within the Scenario's execution context, it can be referenced anywhere within the same Scenario using the common Expression Language syntax used in J2EE web containers. Scenarios are then published and tested to the Integrated WebLogic Server domain, or published remotely to other domains running WebCenter Personalization. Various Client-side Models The Conductor server API is built upon RESTful services that support a wide variety of clients able to communicate over HTTP.  The Conductor supports the following client-side models: REST:  Popular browser-based languages can be used to manage and execute Conductor Scenarios.  There are other public methods to retrieve configured provider metadata that can be used by custom applications. The Conductor currently supports XML and JSON for it's API syntax. Java: WebCenter Personalization delivers a robust and light-weight java client with the popular Jersey framework as it's foundation.  It has never been easier to write a remote java client to manage remote RESTful services. Expression Language (EL): Allow the results of Scenario execution to control your user interface or embed personalized content using the session-scoped managed bean.  The EL client can also be used in straight JSP pages with minimal configuration. Extensible Provider Framework The Conductor supports a pluggable provider framework for integrating custom code with Scenario execution.  There are two types of providers supported by the Conductor: Function Provider: Function Providers are simple java annotated classes with static methods that are meant to be served as utilities.  Some common uses would include: object creation or instantiation, data transformation, and the like.  Function Providers can be invoked using the common EL syntax from variable assignments, conditions, and loops. For example:  ${myUtilityClass:doStuff(arg1,arg2))} If you are familiar with EL Functions, Function Providers are based on the same concept. Data Provider: Like Function Providers, Data Providers are annotated java classes, but they must adhere to a much more strict object model.  Data Providers have access to a wealth of Conductor services, such as: Access to namespace-scoped configuration API that can be managed by Oracle Enterprise Manager, Scenario execution context for expression resolution, and more.  Oracle ships with three out-of-the-box data providers that supports integration with: Standardized Content Servers(CMIS),  Federated Profile Properties through the Properties Service, and WebCenter Activity Graph. Useful References If you are looking to immediately get started writing your own application using WebCenter Personalization Services, you will find the following references helpful in getting you on your way: Personalizing WebCenter Applications Authoring Personalized Scenarios in JDeveloper Using Personalization APIs Externally Implementing and Calling Function Providers Implementing and Calling Data Providers

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• Passing data between the VirtualBox Host and the Guest

  - by Fat Bloke

  Here's a good question: "How can you figure out the VM name from within the VM itself?" While this data is not automatically available, the general purpose, and very powerful VirtualBox "GuestProperty" APIs can be used from the host and guest to pass arbitrary data, in key/value pairs format, in and out of the guest. Note that this does require that the VirtualBox Guest Additions have been installed in the guest. To play with this, try using the "VBoxManage" command line on your VirtualBox host machine, and "VBoxControl" in the guest. Host syntax VBoxManage guestproperty get <vmname>|<uuid> <property> [--verbose] VBoxManage guestproperty set <vmname>|<uuid> <property> [<value> [--flags <flags>]] VBoxManage guestproperty enumerate <vmname>|<uuid> [--patterns <patterns>] VBoxManage guestproperty wait <vmname>|<uuid> <patterns> [--timeout <msec>] [--fail-on-timeout]   Guest syntax VBoxControl.exe guestproperty        get <property> [-verbose] VBoxControl.exe guestproperty        set <property> [<value> [-flags <flags>]] VBoxControl.exe guestproperty        enumerate [-patterns <patterns>] VBoxControl.exe guestproperty        wait <patterns>                                      [-timestamp <last timestamp>]                                      [-timeout <timeout in ms>  So to solve our problem above, we set the vm name in the Host system on an arbitrary key like this: $ VBoxManage guestproperty set "Windows 7 (x64)" /MyData/VMname "Windows 7 (x64)" And within the guest we can use: C:\Program Files\Oracle\VirtualBox Guest Additions>VBoxControl.exe guestproperty get /MyData/VMname Oracle VM VirtualBox Guest Additions Command Line Management Interface Version 4.1.14 (C) 2008-2012 Oracle Corporation All rights reserved. Value: Windows 7 (x64) The GuestProperty API is pretty powerful, so for the interested, get more info in the User Manual. - FB 

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• Get More From Your Service Request

  - by Get Proactive Customer Adoption Team

  Leveraging Service Request Best Practices Use best practices to get there faster. In the daily conversations I have with customers, they sometimes express frustration over their Service Requests. They often feel powerless to make needed changes, so their sense of frustration grows. To help you avoid some of the frustration you might feel in dealing with your Service Requests (SR), here are a few pointers that come from our best practice discussions. Be proactive. If you can anticipate some of the questions that Support will ask, or the information they may need, try to provide this up front, when you log the SR. This could be output from the Remote Diagnostic Agent (RDA), if this is a database issue, or the output from another diagnostic tool, if you’re an EBS customer. Any information you can supply that helps us understand the situation better, helps us resolve the issue sooner. As you use some of these tools proactively, you might even find the solution to the problem before you log an SR! Be right. Make sure you have the correct severity level. Since you select the initial severity level, it’s easy to accept the default without considering how significant this may be. Business impact is the driving factor, so make sure you take a moment to select the severity level that is appropriate to the situation. Also, make sure you ask us to change the severity level, should the situation dictate. Be responsive! If this is an important issue to you, quickly follow up on any action plan submitted to you by Oracle Support. The support engineer assigned to your Service Request will be able to move the issue forward more aggressively when they have the needed information. This is crucial in resolving your issues in a timely manner. Be thorough. If there are five questions in the action plan, make sure you provide an answer for all five questions in one response, rather than trickling them in one at a time. This will allow the engineer to look at all of the information as a whole and to avoid multiple trips to your SR, saving valuable time and getting you a resolution sooner. Be your own advocate! You know your situation best; make sure Oracle Support understands both how and why this issue is important to you and your company. Use the escalation process if you're concerned that your SR isn't going the right direction, the right pace, or through the right person. Don't wait until you're frustrated and angry. An escalation is as simple as a quick conversation on the phone and can be amazingly effective in getting your issues back on track. The support manager you speak with is empowered to make any needed changes. Be our partner. You can make your support experience better. When your SR has been resolved, you may receive a survey request. This is intended to get your feedback about how your SR went and what we can do to improve your overall support experience. Oracle Support is here to help you. Our goal with any Service Request is to provide the best possible solution as quickly as possible. With your help, we’ll be able to do this with your Service Request too.  

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• ORA-4031 Troubleshooting Tool ???

  - by Takeyoshi Sasaki

  ORA-4031 ???????????????????? SGA ????????????(??????)??????????????????????????????????????????????????? ORA-4031 ??????????????????? ORA-4031 Troubleshooting Tool ??????????? ORA-4031 Troubleshooting Tool ?? ORA-4031 Troubleshooting Tool ? ORA-4031 ????????? ORA-4031 ???????????????????????????????????WEB????????????????????????????????My Oracle Support ??????????????????????? ORA-4031 ??????????????????????????????ORA-4031 ?????????????????????????????? ORA-4031 Troubleshooting Tool ???????? My Oracle Support ?????? Diagnostic Tools Catalog ??  ORA-4031 Troubleshooting Tool ???????????????? ORA-4031 Troubleshooting Tool ??????????????? ORA-4031 Troubleshooting Tool ????? ???2??????????????? ORA-4031 ?????????????????????????????ORA-4031 Troubleshooting Tool ????????????????????????????????????????ORA-4031 ???????????????????? ??????????????? ORA-4031???????????? ????????????? ORA-4031 ?????? AWR???????????????????????????????????????????????????????????? ????·???????·???????????? ORA-4031 ?????????? ????????? SR ?????????????????????????? [ADR] ????·??????·?????????? [10g ???] AWR?????(STATSPACK????)???? ?????????? ORA-4031 ????????????????????????????????????????????? ORA-4031 ?????????????? ORA-4031 ??????1?1??????????? ORA-4031 Troubleshooting Tool ???????????(??????????????)???????? ORA-4031 ????????? ???????????????????????????????????????????????? ??????????????????????????????????????1)High Session_Cached_Cursor Setting Causing Excessive Consumption of Shared Pool???SESSION_CACHED_CURSOR ??????????????????????????????????????????????2)Insufficient SGA Free Memory at StartupThis issue could occur if in the init.ora parameters of your Alert log, (shared_pool_size + large_pool_size + java_pool_size + db_keep_cache_size + streams_pool_size + db_cache_size) / sga_target is greater than 90%.????????????????????????? ?????????????? shared_pool_size, large_pool_size, java_pool_size, db_keep_cache_size, streams_pool_size, db_cache_size ????? /sga_target ??? 90% ??????????????????sga_target ??? memory_target ??????????????????????????????????????????????????????????????????? shared_pool_size ???????????????????????????????????????????????????????????????????????(?????????)? sga_target ????????????????????????????????????????????????????????????? ?????????????????????????????????????????????1)In your Alert log,* Look for parameters under "System parameters with non-default values:". If session_cached_cursor * 2000 / shared_pool_size is greater than 10%, then session_cached_cursors are consuming significant shared_pool_size.??? ????????????? "System parameters with non-default values:" ????  session_cached_cursor * 2000 ??? shared_pool_size ? 10% ???????????????????????? ???2) In your Alert log, SGA Utilization (Sum of shared_pool_size, large_pool_size, java_pool_size, db_keep_cache_size, streams_pool_size and db_cache_size over sga_target) is 99%, which might be too high. ??? shared_pool_size, large_pool_size, java_pool_size, db_keep_cache_size, streams_pool_size and db_cache_size ???? sga_target ? 99% ???????????????????? ?????????????????????????????? My Oracle Support ??????????????????????????1)Decrease the parameter SESSION_CACHED_CURSORSSESSION_CACHED_CURSORS ???????????????????????2)Reduce the minimum values for the dynamic SGA components to allow memory manager to make changes as neededSGA ?????????????????(???)?????????????????? 2????????????????????? ORA-4031 Trobuleshooting Tool ????????????????????????????????????????? ORA-4031 Troubleshooting Tool ?????? ORA-4031 ??????????????????????ORA-4031 Troubleshooting Tool ???????????????????????????????????????????????????????ORA-4031 ????????????????????????????ORA-4031 ??????????????? ORA-4031 Troubleshooting Tool ?????????

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• Silverlight Cream for April 02, 2010 -- #828

  - by Dave Campbell

  In this Issue: Phil Middlemiss, Robert Kozak, Kathleen Dollard, Avi Pilosof, Nokola, Jeff Wilcox, David Anson, Timmy Kokke, Tim Greenfield, and Josh Smith. Shoutout: SmartyP has additional info up on his WP7 Pivot app: Preview of My Current Windows Phone 7 Pivot Work From SilverlightCream.com: A Chrome and Glass Theme - Part I Phil Middlemiss is starting a tutorial series on building a new theme for Silverlight, in this first one we define some gradients and color resources... good stuff Phil Intercepting INotifyPropertyChanged This is Robert Kozak's first post on this blog, but it's a good one about INotifyPropertyChanged and MVVM and has a solution in the post with lots of code and discussion. How do I Display Data of Complex Bound Criteria in Horizontal Lists in Silverlight? Kathleen Dollard's latest article in Visual Studio magazine is in answer to a question about displaying a list of complex bound criteria including data, child data, and photos, and displaying them horizontally one at a time. Very nice-looking result, and all the code. Windows Phone: Frame/Page navigation and transitions using the TransitioningContentControl Avi Pilosof discusses the built-in (boring) navigation on WP7, and then shows using the TransitionContentControl from the Toolkit to apply transitions to the navigation. EasyPainter: Cloud Turbulence and Particle Buzz Nokola returns with a couple more effects for EasyPainter: Cloud Turbulence and Particle Buzz ... check out the example screenshots, then go grab the code. Property change notifications for multithreaded Silverlight applications Jeff Wilcox is discussing the need for getting change notifications to always happen on the UI thread in multi-threaded apps... great diagrams to see what's going on. Tip: The default value of a DependencyProperty is shared by all instances of the class that registers it David Anson has a tip up about setting the default value of a DependencyProperty, and the consequence that may have depending upon the type. Building a “real” extension for Expression Blend Timmy Kokke's code is WPF, but the subject is near and dear to us all, Timmy has a real-world Expression Blend extension up... a search for controls in the Objects and Timelines pane ... and even if that doesn't interest you... it's the source to a Blend extension! XPath support in Silverlight 4 + XPathPad Tim Greenfield not only talks about XPath in SL4RC, but he has produced a tool, XPathPad, and provided the source... if you've used XPath, you either are a higher thinker than me(not a big stretch), or you need this :) Using a Service Locator to Work with MessageBoxes in an MVVM Application Josh Smith posted about a question that comes up a lot: showing a messagebox from a ViewModel object. This might not work for custom message boxes or unit testing. This post covers the Unit Testing aspect. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• Silverlight Cream for June 15, 2010 -- #882

  - by Dave Campbell

  In this Issue: Colin Eberhardt Zoltan Arvai, Marcel du Preez, Mark Tucker, John Papa, Phil Middlemiss, Andy Beaulieu, and Chad Campbell. From SilverlightCream.com: Throttling Silverlight Mouse Events to Keep the UI Responsive Colin Eberhardt sent me this link to his latest at Scott Logic... about how to throttle Silverlight -- no not that, you'd have to go to one of the *other* blogs for that :) ... this is throttling the mouse, particularly the mouse wheel to keep the UI from freezing up ... check out the demos, you'll want to read the code Data Driven Applications with MVVM Part I: The Basics Zoltan Arvai started a series of tutorials on Data-Driven Applications with MVVM at SilverlightShow... this is number 1, and it looks like it's going to be a good series to read. Red-To-Green scale using an IValueConverter Marcel du Preez has an interesting post up at SilverlightShow using an IValueConverter to do a red/yellow/green progress bar ... this is pretty cool. Infragistics XamWebOutlookBar & Caliburn With assistance from Rob Eisenburg, Mark Tucker was able to build a Caliburn sample including the Infragistics XamWebOutlookBar, and he's sharing his experience (and code) with all of us. Printing Tip – Handling User Initiated Dialogs Exceptions John Papa responded to a common printing problem by writing it up in his blog. Note this problem quite often appears during debug, so check it out... John also has a quick tip on an update to the PrintAPI in Silverlight 4. Automatic Rectangle Radius X and Y Phil Middlemiss has another great Blend post up -- this one on rounding off buttons... they look great to me, but he's looking for advice -- how about that Phil? They look great to me :) WP7 Back Button in Games Planning on selling 'stuff' in the Windows Phone Marketplace? Are you familiar with the required use of the Back Button? How about in a game? ... Andy Beaulieu discusses all this and has some code you'll want to use. Windows Phone 7 – Call Phone Number from HyperlinkButton Chad Campbell [no relation :) ] is discussing dialing a number from a hyperlink in WP7 - oh yeah, it's a phone as well :) -- I think I've only seen a number attempt to be called -- hmm... and we're not yet either because we all have emulators, but this is a good intro to the functionality for when we may actually have devices! Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• DotNetRocks Podcast on ASP.NET MVC 2 RTM

  Listen to Phil Haack as he talks to Carl Franklin and Richard Campbell from DotNetRocks on ASP.NET MVC 2 in this podcast.

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• .NET Oracle Provider: Why will my stored proc not work?

  - by Matt

  I am using the Oracle .NET Provider and am calling a stored procedure in a package. The message I get back is "Wrong number or types in call". I have ensured that the order in which the parameters are being added are in the correct order and I have gone over the OracleDbType's thoroughly though I suspect that is where my problem is. Here is the code-behind: //setup intial stuff, connection and command string msg = string.Empty; string oraConnString = ConfigurationManager.ConnectionStrings["OracleServer"].ConnectionString; OracleConnection oraConn = new OracleConnection(oraConnString); OracleCommand oraCmd = new OracleCommand("PK_MOVEMENT.INSERT_REC", oraConn); oraCmd.CommandType = CommandType.StoredProcedure; try { //iterate the array //grab 3 items at a time and do db insert, continue until all items are gone. Will always be divisible by 3. for (int i = 0; i < theData.Length; i += 3) { //3 items hardcoded for now string millCenter = "0010260510"; string movementType = "RECEIPT"; string feedCode = null; string userID = "GRIMMETTM"; string inventoryType = "INGREDIENT"; //set to FINISHED for feed stuff string movementDate = theData[i + 0]; string ingCode = System.Text.RegularExpressions.Regex.Match(theData[i + 1], @"^([0-9]*)").ToString(); string pounds = theData[i + 2].Replace(",", ""); //setup parameters OracleParameter p1 = new OracleParameter("A_MILL_CENTER", OracleDbType.NVarchar2, 10); p1.Direction = ParameterDirection.Input; p1.Value = millCenter; oraCmd.Parameters.Add(p1); OracleParameter p2 = new OracleParameter("A_INGREDIENT_CODE", OracleDbType.NVarchar2, 50); p2.Direction = ParameterDirection.Input; p2.Value = ingCode; oraCmd.Parameters.Add(p2); OracleParameter p3 = new OracleParameter("A_FEED_CODE", OracleDbType.NVarchar2, 30); p3.Direction = ParameterDirection.Input; p3.Value = feedCode; oraCmd.Parameters.Add(p3); OracleParameter p4 = new OracleParameter("A_MOVEMENT_TYPE", OracleDbType.NVarchar2, 10); p4.Direction = ParameterDirection.Input; p4.Value = movementType; oraCmd.Parameters.Add(p4); OracleParameter p5 = new OracleParameter("A_MOVEMENT_DATE", OracleDbType.NVarchar2, 10); p5.Direction = ParameterDirection.Input; p5.Value = movementDate; oraCmd.Parameters.Add(p5); OracleParameter p6 = new OracleParameter("A_MOVEMENT_QTY", OracleDbType.Int64, 12); p6.Direction = ParameterDirection.Input; p6.Value = pounds; oraCmd.Parameters.Add(p6); OracleParameter p7 = new OracleParameter("INVENTORY_TYPE", OracleDbType.NVarchar2, 10); p7.Direction = ParameterDirection.Input; p7.Value = inventoryType; oraCmd.Parameters.Add(p7); OracleParameter p8 = new OracleParameter("A_CREATE_USERID", OracleDbType.NVarchar2, 20); p8.Direction = ParameterDirection.Input; p8.Value = userID; oraCmd.Parameters.Add(p8); OracleParameter p9 = new OracleParameter("A_RETURN_VALUE", OracleDbType.Int32, 10); p9.Direction = ParameterDirection.Output; oraCmd.Parameters.Add(p9); //open and execute oraConn.Open(); oraCmd.ExecuteNonQuery(); oraConn.Close(); } } catch (OracleException oraEx) { msg = "An error has occured in the database: " + oraEx.ToString(); } catch (Exception ex) { msg = "An error has occured: " + ex.ToString(); } finally { //close connection oraConn.Close(); } return msg;

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• ASP.NET ReportViewer Google Chrome CPU usage

  - by Phil

  Hello, We have found an interesting issue between ASP.NET 3.5 and ReportViewer with Google Chrome. Our set of pages work fine until a ReportViewer control displays a report. Google Chrome then eats up 50% of the CPU doing nothing it seems. I've extracted the ReportViewer control to a blank Web Forms project to confirm its that control and not a rogue bit of my code. I'm using ReportViewer in local mode (RDLC file) so I presume its the 2005 version? Anyone seen this before and have a solution? Phil Edit: Google Chrome 3.0.195.33 on Vista Business x64 Edit 2: Added bounty for help fixing this

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• Visual C# 2008 Express connection to SQL Server 2008 Express problem

  - by Phil

  Hi guys, I have a problem with Visual C# 2008 express (SP1) connecting to SQL Server 2008 express. The "Add Connection" window (wherever initiated) doesn't list existing sql server and no option for sql server except a compact edition. Note that, I've got the VWD 2008 express (SP1) on the same machine which shows the window regularly (with SQL server listed) and SQL Server Management studio works fine with the server as well. I've seen other similar posts, did take some advices: reinstalled the VC#, services run ok, etc... but with no success with VC# so far. Again, on the same machine the VWD shows the dialog with sql server option regularly, but VC# shows only 3 options in "Change data source" dialog (1. Microsoft Access Database File (OLE DB) 2. Microsoft SQL Server Compact 3.5, 3. Microsoft SQL Server Database File) Any idea? Thanks in advice, Phil

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• git push problem -argh!

  - by phil swenson

  Dunno what's going on, no response from github on this prob so I'm asking here. Tried a git push for the first time in a month or so and got this. Turned on export GIT_CURL_VERBOSE=1 and did a push and get this: localhost:send2mobile_rails phil$ git push Password: * Couldn't find host github.com in the .netrc file; using defaults * About to connect() to github.com port 443 (#0) * Trying 207.97.227.239... * Connected to github.com (207.97.227.239) port 443 (#0) * SSL connection using DHE-RSA-AES256-SHA * Server certificate: * subject: O=*.github.com; OU=Domain Control Validated; CN=*.github.com * start date: 2009-12-11 05:02:36 GMT * expire date: 2014-12-11 05:02:36 GMT * subjectAltName: github.com matched * issuer: C=US; ST=Arizona; L=Scottsdale; O=GoDaddy.com, Inc.; OU=http://certificates.godaddy.com/repository; CN=Go Daddy Secure Certification Authority; serialNumber=07969287 * SSL certificate verify ok. > GET /303devworks/send2mobile_rails.git/info/refs?service=git-receive-pack HTTP/1.1 User-Agent: git/1.7.1 Host: github.com Accept: */* Pragma: no-cache < HTTP/1.1 401 Authorization Required < Server: nginx/0.7.61 < Date: Tue, 01 Jun 2010 10:53:13 GMT < Content-Type: text/html; charset=iso-8859-1 < Connection: keep-alive < Content-Length: 0 < WWW-Authenticate: Basic realm="Repository" < * Connection #0 to host github.com left intact * Issue another request to this URL: 'https://[email protected]/MYUSERHERE/send2mobile_rails.git/info/refs?service=git-receive-pack' * Couldn't find host github.com in the .netrc file; using defaults * Re-using existing connection! (#0) with host github.com * Connected to github.com (207.97.227.239) port 443 (#0) * Server auth using Basic with user '303devworks' > GET /303devworks/send2mobile_rails.git/info/refs?service=git-receive-pack HTTP/1.1 Authorization: Basic MzAzZGVfd29sa3M6Y29nbmwzNzIw User-Agent: git/1.7.1 Host: github.com Accept: */* Pragma: no-cache < HTTP/1.1 200 OK < Server: nginx/0.7.61 < Date: Tue, 01 Jun 2010 10:53:13 GMT < Content-Type: application/x-git-receive-pack-advertisement < Connection: keep-alive < Status: 200 OK < Pragma: no-cache < Content-Length: 153 < Expires: Fri, 01 Jan 1980 00:00:00 GMT < Cache-Control: no-cache, max-age=0, must-revalidate < * Expire cleared * Connection #0 to host github.com left intact Counting objects: 166, done. Delta compression using up to 4 threads. Compressing objects: 100% (133/133), done. * Couldn't find host github.com in the .netrc file; using defaults * About to connect() to github.com port 443 (#0) * Trying 207.97.227.239... * connected * Connected to github.com (207.97.227.239) port 443 (#0) * SSL re-using session ID * SSL connection using DHE-RSA-AES256-SHA * old SSL session ID is stale, removing * Server certificate: * subject: O=*.github.com; OU=Domain Control Validated; CN=*.github.com * start date: 2009-12-11 05:02:36 GMT * expire date: 2014-12-11 05:02:36 GMT * subjectAltName: github.com matched * issuer: C=US; ST=Arizona; L=Scottsdale; O=GoDaddy.com, Inc.; OU=http://certificates.godaddy.com/repository; CN=Go Daddy Secure Certification Authority; serialNumber=07969287 * SSL certificate verify ok. * Server auth using Basic with user 'MYUSERHERE' > POST /303devworks/send2mobile_rails.git/git-receive-pack HTTP/1.1 Authorization: Basic JzAzZGV1d29ya3M6Y25nb29zNzIq User-Agent: git/1.7.1 Host: github.com Accept-Encoding: deflate, gzip Content-Type: application/x-git-receive-pack-request Accept: application/x-git-receive-pack-result Expect: 100-continue Transfer-Encoding: chunked * The requested URL returned error: 411 * Closing connection #0 error: RPC failed; result=22, HTTP code = 411 Writing objects: 100% (140/140), 2.28 MiB | 1.93 MiB/s, done. Total 140 (delta 24), reused 0 (delta 0) ^C localhost:send2mobile_rails phil$

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• How to find the filename of a script being run when it is executed from a symlink on linux

  - by Phil Boltt

  Hi, If I have a python script that is executed via a symlink, is there a way that I can find the path to the script rather than the symlink? I've tried using the methods suggested in this question, but they always return the path to the symlink, not the script. For example, when this is saved as my "/usr/home/philboltt/scripts/test.py" : #!/usr/bin/python import sys print sys.argv[0] print __file__ and I then create this symlink ln -s /usr/home/philboltt/scripts/test.py /usr/home/philboltt/test and execute the script using /usr/home/philboltt/test I get the following output: /usr/home/philboltt/test /usr/home/philboltt/test Thanks! Phil

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• Setting minimum number of decimal places for std::ostream precision

  - by Phil Boltt

  Hi, Is there a way to set the "minimum" number of decimal places that a std::ostream will output? For example, say I have two doubles that I want to print: double a = 0; double b = 0.123456789; I can set my maximum decimal precision so that I output b exactly std::cout << std::setprecision(9) << b << std::endl; Is there a way to set "minimum" precision so that std::cout << a << std::endl; yields "0.0", not just "0"? Thanks! Phil

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• FTP server deatails according to domain

  - by Phil Jackson

  Hello, What I am trying to accomplish is getting relative and absolute paths to files, images and folders that reside on a remote server. I have website address, and FTP details (these are required when signing up). What i need to know is whether the FTP details correspond correctly with the website. Firstly I used (this is all in PHP I forgot to add) : $conn_id = ftp_connect("ftp.".$WEBSITE); if($login_result = ftp_login ($conn_id, $ftpUser, $ftpPass)) which works. BUT what i dont know, and am not sure about at all, will ("ftp.".$WEBSITE) be sufficient for all "FTP servers"? Regards, Phil Jackson

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• turning text into image - PHP/GD - save image

  - by Phil Jackson

  Hi, I'm using this script to simply create an image from text. What I would like to know is how to save the image instead of printing straight to browser; // an email address in a string $string = $post[$key]; // some variables to set $font = 4; $width = ImageFontWidth($font) * strlen($string); $height = ImageFontHeight($font); // lets begin by creating an image $im = @imagecreatetruecolor ($width,$height); //white background $background_color = imagecolorallocate ($im, 255, 255, 255); //black text $text_color = imagecolorallocate ($im, 0, 0, 0); // put it all together $image = imagestring ($im, $font, 0, 0, $string, $text_color); I know its probably just one line of code at the end but im not sure which GD function to use. Any help would be much appreciated, Regards, Phil.

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• Mac OS X 10.5+ and POSIX

  - by Phil

  Hello, I need to program an authentication module that has to work with Mac OS X 10.6 Snow Leopard and at the same time needs to be POSIX-compliant. I read here: developer.apple.com/leopard/overview/osfoundations.html that since Mac OS X 10.5 Leopard, Mac OS X is POSIX-compliant (to POSIX 1003.1), but working under MAC OS X 10.5 Leopard myself, I can't find any trace of my user name neither in /etc/passwd nor in its successor /etc/master.passwd, which is mentioned here: developer.apple.com/mac/library/DOCUMENTATION/Darwin/Reference/ManPages/man5/passwd.5.html Instead it says in both files OpenDirectory Service is used, which should be OpenLDAP according to the OpenDirectoryService man-page. Is this still POSIX-compliant ? I guess not. I wonder how Mac OS X would handle my 100% POSIX-compliant code which depends on /etc/passwd ? I would be gratefull if someone could explain the way this works to me. Thank you for your time and trouble. Best regards Phil.

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• stumped on jquery call inside chrome extension

  - by phil swenson

  In my chrome extension I call this: jsonPost = { email:"[email protected]", password:"demo", content: $('#selected_text').val(), notification_type: $('#notification_type').val(), name:$('#notification_name').val() } $.post('http://localhost:3000/api/create.json', jsonPost, function (data) { console.log("type of data = " + typeof(data)); console.log("data in function = " + data); } The data makes it to the server. But the response is lost, in the console ---type of data = String ---data in function = So for some reason I am not getting the response back. Works from the browser. I even tried doing a get against cnn.com and got no response. any ideas? thanks

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• PHP/mySQL - using result from 'CONCAT' and 'AS' in 'LIKE' clause

  - by Phil Jackson

  Hi I have the following code; if( ! empty( $post['search-bar'] ) ) { $search_data = preg_replace("#\s\s#is", '', preg_replace("#[^\w\d\s+]#is", '', $post['search-bar'] ) ); $data_array = explode( " ", $search_data ); $data_array = "'%" . implode( "%' OR '%", $data_array ) . "%'"; $query = "SELECT CONCAT( PROFILE_PROFFESION, FIRST_NAME, LAST_NAME, DISPLAY_NAME) AS 'STRING' FROM `" . ACCOUNT_TABLE . "` WHERE STRING LIKE ( " . $data_array . " ) AND BUSINESS_POST_CODE LIKE '" . substr(P_BUSINESS_POST_CODE, 0, 4) . "%'"; $q = mysql_query( $query, $CON ) or die( "_error_" . mysql_error() ); if( mysql_num_rows( $q ) != 0 ) { die(); } } Problem is I want to use the temp col 'STRING' in the where clause but is returning 'unknown coloumn STRING Can any one point me in the right direction, regards Phil

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• PHP/MySQL - updateing 2 tables in one request

  - by Phil Jackson

  Morning, I want to learn more about sql and I'm wanting to update to tables; $query3 = "INSERT INTO `$table1`, `$table2` ($table1.DISPLAY_NAME, $table1.EMAIL_ACCOUNT, $table2.DISPLAY_NAME, $table2.EMAIL_ACCOUNT) values ('" . DISPLAY_NAME . "', '" . EMAIL_ADDRESS . "', '" . $get['rn'] . "', '" . $email . "')"; could some one point me in the right direction on how I would go about this? current error is You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ' contacts_ACT_Web_Designs (contacts_E_Jackson.DISPLAY_NAME, contacts_E_Jackson' at line 1 regards, phil

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• ATG Live Webcast Event - EBS 12 OAF Rich UI Enhancements

  - by Bill Sawyer

  The E-Business Suite Applications Technology Group (ATG) participates in several conferences a year, including Oracle OpenWorld in San Francisco and OAUG/Collaborate.   We announce new releases, roadmaps, updates, and other news at these events.  These events are exciting, drawing thousands of attendees, but it's clear that only a fraction of our EBS users are able to participate. We touch upon many of the same announcements here on this blog, but a blog article is necessarily different than an hour-long conference session.  We're very interested in offering more in-depth technical content and the chance to interact directly with senior ATG Development staff.  New ATG Live Webcast series -- free of charge As part of that initiative, I'm very pleased to announce that we're launching a new series of free ATG Live Webcasts jointly with Oracle University.  Our goal is to provide solid, authoritative coverage of some of the latest ATG technologies, broadcasting live from our development labs to you. Our first event is titled: The Latest E-Business Suite R12.x OA Framework Rich User Interface Enhancements This live one-hour webcast will offer a comprehensive review of the latest user interface enhancements and updates to OA Framework in EBS 12. Developers will get a detailed look at new features designed to enhance usability, offer more capabilities for personalization and extensions, and support the development and use of dashboards and web services. Topics will include new rich user interface (UI) capabilities such as: 

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• How do I create statistics to make ‘small’ objects appear ‘large’ to the Optmizer?

  - by Maria Colgan

  I recently spoke with a customer who has a development environment that is a tiny fraction of the size of their production environment. His team has been tasked with identifying problem SQL statements in this development environment before new code is released into production. The problem is the objects in the development environment are so small, the execution plans selected in the development environment rarely reflects what actually happens in production. To ensure the development environment accurately reflects production, in the eyes of the Optimizer, the statistics used in the development environment must be the same as the statistics used in production. This can be achieved by exporting the statistics from production and import them into the development environment. Even though the underlying objects are a fraction of the size of production, the Optimizer will see them as the same size and treat them the same way as it would in production. Below are the necessary steps to achieve this in their environment. I am using the SH sample schema as the application schema who's statistics we want to move from production to development. Step 1. Create a staging table, in the production environment, where the statistics can be stored Step 2. Export the statistics for the application schema, from the data dictionary in production, into the staging table Step 3. Create an Oracle directory on the production system where the export of the staging table will reside and grant the SH user the necessary privileges on it. Step 4. Export the staging table from production using data pump export Step 5. Copy the dump file containing the stating table from production to development Step 6. Create an Oracle directory on the development system where the export of the staging table resides and grant the SH user the necessary privileges on it.  Step 7. Import the staging table into the development environment using data pump import Step 8. Import the statistics from the staging table into the dictionary in the development environment. You can get a copy of the script I used to generate this post here. +Maria Colgan

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• Catch up with ‘In Touch’ on-demand

  - by rituchhibber

  We had another fantastic live broadcast of the ‘In Touch’ PartnerCast last week which covered a range of topics, updates and answered your questions live on air. The cast started with host David Callaghan, Senior Vice President EMEA Alliances and Channels, updating us on the Rebate programme and focussed on the benefits this system offers. We were then introduced to Will O’Brien, VP Alliances & Channels, UK & Ireland, and Markus Reischl, Senior Director and Sales Leader EMEA Strategic Alliances who discussed the headlines from Oracle OpenWorld from their point of view. Monia Bosetti sent in a video report discussing LMS and how this affects SI’s, which sparked studio conversation betweeen the guests and got you talking at your desks too! David also had the chance to talk with Platinmun Partner Uptime Technology, who shared their best practice and exmaples of working with Oracle to achieve great results. The studio team ended the cast answering your questions live, which had some interesting results! Like the sound of this cast? You can watch on-demand here: Make sure you keep up to date with the ‘In Touch’ series by visiting the website here.

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