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  • RightNow CX Cloud Service Combined with Oracle Fusion CRM in the Cloud

    - by Richard Lefebvre
    ·        The May 2012 release of Oracle’s RightNow CX Cloud Service, the customer experience suite, is now integrated with Oracle Fusion CRM, helping organizations to achieve sustainable business growth through relevant, cross-channel customer interactions that can increase revenue opportunities and drive organizational efficiencies. Relevant Interactions Build Stronger Customer Relationships ·          Armed with a comprehensive view of all customer interactions across channels, the context and status of these interactions, and an awareness of the customer’s value to the organization, companies can now offer more relevant products and services to customers. ·         Using the combined Oracle RightNow CX Cloud Service and Oracle Fusion CRM solutions, organizations can increase customer retention, drive higher levels of customer advocacy, and increase sales conversion rates with tools designed to: - Provide a complete, cross-channel view of the customer to sales, marketing and service. - Empower sales and service departments to easily collaborate to proactively solve customer issues, using opportunities to provide purchase advice at the right time and with the right solutions. - Allow sales to easily review service history in preparation for sales calls. - Enable agents to understand customer value based upon prior buying habits and existing opportunities. Deeper Insight Enables Targeted, Personalized Opportunities ·          The combination of Oracle RightNow CX Cloud Service and Oracle Fusion CRM allows sales and marketing organizations to simultaneously leverage service interactions from RightNow CX and sales prediction and segmentation capabilities from Fusion Sales. This helps companies to: - Better match products and services to specific customer needs based on customer service history.  - Deliver targeted, personalized interactions intended to help customers derive more value from purchases and to inform future buying decisions. - Identify new opportunities to increase deal size and conversion rates. Supporting Quotes ·         “Every interaction is a relationship opportunity to grow your business. When these interactions are relevant and add value for customers, customers are more likely to trust the relationship and seek purchase advice,” said David Vap, group vice president, Oracle. “This customer trust provides an opportunity to increase customer product adoption and to reduce the cost of customer acquisition, thereby increasing company profitability.” Supporting Resources ·         Oracle Fusion CRM ·         Oracle Fusion Applications ·         Oracle RightNow CX Cloud Service ·         OracleCRM on Facebook ·         OracleCRM on YouTube

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  • MaaS - juju boostrap and ssh not found

    - by user84471
    today I want to juju boostrap so I do ssh-keygen and get this Generating public/private rsa key pair. Enter file in which to save the key (/home/hsf/.ssh/id_rsa): key Enter passphrase (empty for no passphrase): ubuntu Enter same passphrase again: ubuntu Your identification has been saved in key. Your public key has been saved in key.pub. The key fingerprint is: 7e:d2:df:66:f5:2f:92:02:ad:10:67:b7:10:cd:33:03 hsf@ubuntu-server The key's randomart image is: +--[ RSA 2048]----+ | E+ | | . * | | . + | | . + . | | +S+ . | | ....o .| | .ooo . ..| | .o..o.+ .| | ..+..o| +-----------------+ Then I copy my public key in key.pub is like this: ssh-rsa AAAAB3NzaC1yc2EAAAADAQABAAABAQC89zkec0YhwYuUmjB6oxmLGmzH2nCvJMF0mjigodxN$ To the maas dashboard : press "Add SSH key" and copy and add key. So now I want to bootstrap and I get this: 2012-08-27 13:02:02,923 INFO Bootstrapping environment 'maas' (origin: distro type: maas)... 2012-08-27 13:02:05,935 ERROR Failed to launch machine /MAAS/api/1.0/nodes/node-3c4b1752-f031-11e1-bd44-001185e67955/; attempting to release. Traceback (most recent call last): File "/usr/lib/python2.7/dist-packages/juju/providers/maas/launch.py", line 44, in start_machine cloud_init = self._create_cloud_init(machine_id, zookeepers) File "/usr/lib/python2.7/dist-packages/juju/providers/common/launch.py", line 95, in _create_cloud_init cloud_init.add_ssh_key(get_user_authorized_keys(config)) File "/usr/lib/python2.7/dist-packages/juju/providers/common/utils.py", line 84, in get_user_authorized_keys raise LookupError("SSH authorized/public key not found.") LookupError: SSH authorized/public key not found. SSH authorized/public key not found. 2012-08-27 13:02:11,969 ERROR SSH authorized/public key not found. I don't know what to do. Please help.

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  • Using SET NULL and SET DEFAULT with Foreign Key Constraints

    Cascading Updates and Deletes, introduced with SQL Server 2000, were such an important, crucial feature that it is hard to imagine providing referential integrity without them. One of the new features in SQL Server 2005 that hasn't gotten a lot of press from what I've read is the new options for the ON DELETE and ON UPDATE clauses: SET NULL and SET DEFAULT. Let's take a look!

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  • Key Features of Ecommerce Website Development

    The whole concept of the ecommerce has become a boon to the SMB companies across the world, which enables them to have greater accessibility to the global markets at a very, very affordable cost. Mor... [Author: Sriram Manoharan - Web Design and Development - March 24, 2010]

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  • PDU management interface has low availability - product flaw or isolated issue

    - by DeanB
    Our colocation provider has supplied us with APC AP7932 switched 0U PDUs as part of several cabinets they provide us. We have had a lot of trouble with the network management aspect of these PDUs, which I'll describe below. We are moving to cage space in the same datacenter, and plan to provide our own PDUs, so I'd like to determine which enterprise-grade PDUs have been reliable performers from a remote management perspective. Our colo-provided PDUs are configured to support management via an SSL web UI and via telnet. We updated the firmware on all of them to the current version as of NOV2011. They respond to pings reliably, and we have no reason to suspect a network layer issue. However, we experience frequent hangs, timeouts, disconnects, and general unavailability from the embedded management host in all of the PDUs. We occasionally have to restart the microcontroller on the PDU to recover from what appears to be an occasional hard fault. The outlets stay powered (thankfully), but the management aspect is so unreliable that it has become an ops liability - we can't be confident that we could get into the PDU to power cycle a host if we needed to. We have 3 PDUs that all exhibit identical behavior. There are many manufacturers of enterprise-grade 0U switched PDUs, all with comparable features. If I looked at the datasheet for our current PDUs, they would appear to be a good fit -- only with the benefit of suffering through using them do we know to avoid them. I'd like to avoid picking a PDU that looks fine on paper, but has similar reliability issues. What has been others' experience with switched PDUs? Is this level of flakiness normal?

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  • lower-case 'c' key not working in bash

    - by gavin
    This is a bit of a strange one. I'm running Ubuntu 12.04. It's been working well but today, I ran into a hell of strange phenomenon. I can no longer type a lower-case 'c' in bash. At first I thought it was a misconfiguration for the gnome terminal but I tried both a stock xterm and directly at the console (ctrl+alt+F1) and the issue was the same. I can type an upper-case C without any difficulty and I can type lower-case 'c' in any other terminal based program (vim, bash, less, etc.). The lower 'c' also works if I jump into plain old sh. I looked at all the configuration files I know of and haven't found anything incriminating in there. I suspect it's not going to be that simple anyway because if I run bash with the '--norc' option from within sh, the problem remains. I don't know what else to check. In fact, if I wanted to cause this problem on a given machine, I have no idea how it could be done. Total mystery.

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  • Backspace key not working

    - by Adi
    I have two keyborad keys, "Back" and "Forward". Forward works like it should, here is the output from xev for it: KeyPress event, serial 36, synthetic NO, window 0x4600001, root 0x175, subw 0x0, time 16491048, (21,-17), root:(771,35), state 0x10, keycode 167 (keysym 0x1008ff27, XF86Forward), same_screen YES, XLookupString gives 0 bytes: XmbLookupString gives 0 bytes: XFilterEvent returns: False KeyRelease event, serial 36, synthetic NO, window 0x4600001, root 0x175, subw 0x0, time 16491272, (21,-17), root:(771,35), state 0x10, keycode 167 (keysym 0x1008ff27, XF86Forward), same_screen YES, XLookupString gives 0 bytes: XFilterEvent returns: False Back on the other hand gives this from xev FocusOut event, serial 36, synthetic NO, window 0x4600001, mode NotifyGrab, detail NotifyAncestor FocusIn event, serial 36, synthetic NO, window 0x4600001, mode NotifyUngrab, detail NotifyAncestor KeymapNotify event, serial 36, synthetic NO, window 0x0, keys: 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Can someone help me make Back work? I don't understand why X generats Focus events for it..

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  • mocha testing for the lazies, single key-press for all possible tests

    - by laggingreflex
    I have a batch file that lists all the test files I have and asks me which test I want to perform, like Test. [U]nit, [I]ntegration : i (user input) Integration. [A]ll, [2][U]serInteraction, [3][R]esultGeneration : u 2 User Interaction. Running "mocha integration\2userint.js" ... So essentially I have configured a batch "option" for each test file I have, which I can choose to run individually or all together. But adding and removing tests is a pain. Is there something that does this or anything like this automatically? Like reads all the files and asks me which file(s) I want to test. A GUI with checkboxes would be ultimate! but I'll take anything. I'm working in node.js

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  • Storage product testing

    - by wildchild
    hello, I know this is out of place (being an active member here i am coming for the help from seniors) ,but i need some information regarding storage testing ,testing of Raid arrays, SCSI, SAS ,SATA and also test carried out on fabric manager(Cisco MDS series switches). I am aware that this is an administrative forum and i would really appreciate if you could direct me to the correct forum ar links where i can learn things . @ moderators-Sorry for posting at the wrong place,i would be deleting this as soon as i get the help. Thanks !

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  • Understanding Key Factors For Corporate Logo Design

    You need to bind to certain basic principles that ensure that corporate logo design is professional and easy to remember and creates a great impact on viewers while successfully expressing the nature... [Author: Alan Smith - Web Design and Development - March 20, 2010]

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  • OData Query Option top Forces Data To Be Sorted By Primary Key

    This post show a simple WCF Data Service (Formerly known as ADO.NET Data Services) project that retrieves data using the Reflection Provider for accessing data. It goes on to show that using $top... This site is a resource for asp.net web programming. It has examples by Peter Kellner of techniques for high performance programming...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • juju bootstrap key error?

    - by mxdog
    I followed the guides the best as i could. there is some information missing like do as root or as regular user ..formatting, quotes no quotes..what the password or paraphrase for ssh should be ..couple other trivial things. that im sure add up to where im at (stuck!) so i have a working mass server on mx-nas-01 and 3 nodes and have been trying to get juju to start. I have tried this as both root and my regular account, sudo no-sudo and here is the output i get from juju bootstrap (however i try it) I don't know if this could be a host,domain,account issue or what i will mention i did have to shut off my dhcp server and install masq (all defaults) to get the maas pxe to work for the nodes mxdog@mx-nas-01:/$ juju bootstrap Traceback (most recent call last): File "/usr/bin/juju", line 8, in main(sys.argv[1:]) File "/usr/lib/python2.7/dist-packages/juju/control/init.py", line 183, in main env_config.load_or_write_sample() File "/usr/lib/python2.7/dist-packages/juju/environment/config.py", line 229, in load_or_write_sample self.load() File "/usr/lib/python2.7/dist-packages/juju/environment/config.py", line 115, in load self.parse(file.read(), path) File "/usr/lib/python2.7/dist-packages/juju/environment/config.py", line 138, in parse config = SCHEMA.coerce(config, []) File "/usr/lib/python2.7/dist-packages/juju/lib/schema.py", line 266, in coerce new_dict[k] = self.schema[k].coerce(v, path) File "/usr/lib/python2.7/dist-packages/juju/lib/schema.py", line 233, in coerce new_subvalue = self.value_schema.coerce(subvalue, value_path) File "/usr/lib/python2.7/dist-packages/juju/lib/schema.py", line 301, in coerce return self.schemas[selected].coerce(value, path) KeyError: 'mass' environments: maas: type: mass mass-server: http://192.168.0.30:80/MAAS mass-oauth: tDRdtJeEKVARBh93eT:N5dK5HSZBsA45cBdx9:S8wMNrfkT9PeYvQN9YrnbHGxmKARv8vb admin-secret: ########## default-series: precise

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  • Keyword Research - Four Key Criteria For Selecting "Money" Keywords

    Keyword research is absolutely essential to the success of any website because keywords are what people use to find websites and are what search engines use as the basis for their rankings. Good keyword research increases the probability that search engines will rank the pages on your website high for your target keyword; and bad keyword research (which often means no keyword research) will doom your website to the search engine cellars.

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  • Lenovo IdeaPad P400 - Disabling the annoying requirement for the Fn key to use F1-F12

    - by Yon
    On Lenovo laptops, in order to use F5 you need to press Fn-F5 (same with F1-F12). It's really annoying and I'd like to reverse the situation. On Windows, a Lenovo driver could help: http://forums.lenovo.com/t5/ThinkPad-Edge-S-series/Disable-Fn-Keys-E420/td-p/803609 How can I resolve this on Ubuntu 12.04? I couldn't find Lenovo drivers for Linux. UPDATE: Found a peculiar solution for this on Windows. Can anyone recommend a good equivalent for Xubuntu: http://forums.lenovo.com/t5/IdeaPad-Y-U-V-Z-and-P-series/How-do-you-reset-the-function-keys-on-a-P500-ideapad-to-legacy/td-p/958995

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  • Quality Backlinks - A Key to Search Engine Optimization

    Backlinks are the links which are going to your blogs, sites or articles. Backlinks are the most important and single very significant factors to give the page rank to your site or blogs.They are great technique and way to find a proper and a decent place in the goggle or any of the major search engines. There are many other aspects of SEO but quality back links are the most appropriate way to find a great way in terms of search engine optimization. Now it is the time to take a look at the components which are very important about backlinks.

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  • Key to Successful Offshore Projects

    One of the most popular trends flourishing day by day in the business world is offshore outsourcing. In the recession hit corporate scenario, companies are facing pressure of reducing their operation... [Author: Harkirat Singh Bedi - Computers and Internet - April 21, 2010]

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  • Knowing your user is key--Part 1: Motivation

    - by erikanollwebb
    I was thinking where the best place to start in this blog would be and finally came back to a theme that I think is pretty critical--successful gamification in the enterprise comes down to knowing your user.  Lots of folks will say that gamification is about understanding that everyone is a gamer.  But at least in my org, that argument won't play for a lot of people.  Pun intentional.  It's not that I don't see the attraction to the idea--really, very few people play no games at all.  If they don't play video games, they might play solitaire on their computer.  They may play card games, or some type of sport.  Mario Herger has some great facts on how much game playing there is going on at his Enterprise-Gamification.com website. But at the end of the day, I can't sell that into my organization well.  We are Oracle.  We make big, serious software designed run your whole business.  We don't make Angry Birds out of your financial reporting tools.  So I stick with the argument that works better.  Gamification techniques are really just good principals of user experience packaged a little differently.  Feedback?  We already know feedback is important when using software.  Progress indicators?  Got that too.  Game mechanics may package things in a more explicit way but it's not really "new".  To know how to use game mechanics, and what a user experience team is important for, is totally understanding who our users are and what they are motivated by. For several years, I taught college psychology courses, including Motivation.  Motivation is generally broken down into intrinsic and extrinsic motivation.  There's intrinsic, which comes from within the individual.  And there's extrinsic, which comes from outside the individual.  Intrinsic motivation is that motivation that comes from just a general sense of pleasure in the doing of something.  For example, I like to cook.  I like to cook a lot.  The kind of cooking I think is just fun makes other people--people who don't like to cook--cringe.  Like the cake I made this week--the star-spangled rhapsody from The Cake Bible: two layers of meringue, two layers of genoise flavored with a raspberry eau de vie syrup, whipped cream with berries and a mousseline buttercream, also flavored with raspberry liqueur and topped with fresh raspberries and blueberries. I love cooking--I ask for cooking tools for my birthday and Christmas, I take classes like sushi making and knife skills for fun.  I like reading about you can make an emulsion of egg yolks, melted butter and lemon, cook slowly and transform them into a sauce hollandaise (my use of all the egg yolks that didn't go into the aforementioned cake).  And while it's nice when people like what I cook, I don't do it for that.  I do it because I think it's fun.  My former boss, Ultan Ó Broin, loves to fish in the sea off the coast of Ireland.  Not because he gets prizes for it, or awards, but because it's fun.  To quote a note he sent me today when I asked if having been recently ill kept him from the beginning of mackerel season, he told me he had already been out and said "I can fish when on a deathbed" (read more of Ultan's work, see his blogs on User Assistance and Translation.). That's not the kind of intensity you get about something you don't like to do.  I'm sure you can think of something you do just because you like it. So how does that relate to gamification?  Gamification in the enterprise space is about uncovering the game within work.  Gamification is about tapping into things people already find motivating.  But to do that, you need to know what that user is motivated by. Customer Relationship Management (CRM) is one of those areas where over-the-top gamification seems to work (not to plug a competitor in this space, but you can search on what Bunchball* has done with a company just a little north of us on 101 for the CRM crowd).  Sales people are naturally competitive and thrive on that plus recognition of their sales work.  You can use lots of game mechanics like leaderboards and challenges and scorecards with this type of user and they love it.  Show my whole org I'm leading in sales for the quarter?  Bring it on!  However, take the average accountant and show how much general ledger activity they have done in the last week and expose it to their whole org on a leaderboard and I think you'd see a lot of people looking for a new job.  Why?  Because in general, accountants aren't extraverts who thrive on competition in their work.  That doesn't mean there aren't game mechanics that would work for them, but they won't be the same game mechanics that work for sales people.  It's a different type of user and they are motivated by different things. To break this up, I'll stop here and post now.  I'll pick this thread up in the next post. Thoughts? Questions? *Disclosure: To my knowledge, Oracle has no relationship with Bunchball at this point in time.

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  • Microsoft Basic Office 2007 Activation Keys won't work after re-installing on my Laptop

    - by Rolnik
    So, I've upgraded my hard-drive on my laptop, and proceeded to grab my trusty copper-faced Official MS Office disk to do an install. I have three licenses with the fancy green-blue paper that identifies the license keys. Problem is, that for each of these license keys, when the Office 2007 software asks that I enter the "Product Key" it states: The key is incorrect. Verify that you have the correct key, and then retype it Why would Microsoft want to inhibit/prohibit re-installs on the same machine that the software was initially installed to? Incidentally, the same goofy error happens with each of the three valid product key (activation keys) that I enter.

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  • My Tablet PC has a jog dial (typically used for scrolling up and down) but it does not work by defau

    - by techtechmo
    I have an HP Compaq TC4400 and I recently was able to make most of the Tablet PC functions work in Ubuntu 9.10. (The step-by-step guide can be found in my blog.) Unfortunately I have yet to make the jog dial work. This would be particularly useful for scrolling up and down websites and documents when the TC4400 is in slate mode (with no access to the keyboard). I would be much obliged if anybody could tell me: How to find out the input button/key assignment that Ubuntu 9.10 has for jog-up and jog-down; How to assign jog-up to scroll up (D-pad key UP, or PAGE UP) and jog-down to scroll down (D-Pad key DOWN, or PAGE DOWN). I am using xbindkeys to assign different shortcuts to the quick launch buttons, perhaps I could use the same program for the jog dial? I would have done that, except I do not know how to find the proper button/key assignment for xbindkeys to use. Thanks in advance!

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