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  • how to send trackback and pingback using c# script

    - by anirudha
    This is a very interesting topic because if you want to search about them. you find much useless stuff even you use c# as prefix. 1. how trackback works ? Every blog who have support to trackback that in their every post they have some text comment like <rdf:/rdf></rdf:rdf>  inside this tag the attribute “trackback:ping” have a url where we can send trackback. 2. you need some information about your blog to post where you want to trackback like 1. URL where you want to send the trackback 2. your post title [may be page title] 3. your post URL [may be page url] 4.  Excerpt : information you want to send. 5. you blogname [may be sitename if you use site not blog] make the information like querystring just we use in asp.net ex: title=”pingpost&url=pingurl&excerpt=it’s me&blog=myblog” ; the information look like asp.net Querystring if you unsure that you can HTMLencode the information who you use in parameters. you need to be sure that your post have URL of post where you want to send trackback. make  a request to pingurl set the following property request.Method = “POST”; //because they support only POST request.ContentLength = param.length // choose the length of parameters we create for sending ping. request.ContentType = "application/x-www-form-urlencoded"; // required to set. now when you send the request then server respond you something about your request check that the request.statuscode is verify that’s work or not if (response.StatusCode < HttpStatusCode.OK && response.StatusCode >= HttpStatusCode.Ambiguous)                     throw new Exception(string.Format(response.StatusCode.ToString())); because you have the response in XML format you can parse the response that’s have Error tag inside them or not. i put here information not code the reason is that “i see some other blog from a week on the topic but i found that they[blogger] post code not the method and all their code are useless and not worked”. because i thing to be more declarative i post here the definition not code.

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  • So long Oracle ...

    - by arungupta
    ... and thanks for all the fish! This Friday (October 18, 2013) is my last day at Oracle. After Publishing almost 1400 blog entries with 5500+ comments on them Working in the Java EE team since inception Visiting 35+ countries and several cities around the world Speaking at all major Java conferences and lots of Java User Groups 15-year alumni of JavaOne as staff Meeting and working with best of the best in the Java community Most importantly having lots of fun Its time for me to move on! No new blog entries will be posted on this blog. Feel free to subscribe to The Aquarium for latest updates on Java EE and GlassFish. I'll continue to publish all the excellent content that you've been used to at blog.arungupta.me now onwards. Read my new blog to learn about my new adventures! Here are some of the conference badges collected over the past years ... And the cities visited ... View Cities Visited by "Miles To Go..." in a larger map The comments on this blog are disabled as I'll not be able to respond to them. Feel free to leave comments on the new blog and I'd love to follow up with you there. Thank you very much for all the support that has been shown on this blog. I'd like to conclude with a Hindi song that I've been humming for the past few days now ... Abhi alvida mat kaho doston ... Na jaane kahan phir mulaqaat ho ... Kyonki ... Beete huye lamhon ki kasak saath to hogi ... Khawabon mein hi ho chahe mulaqaat to hogi ... For my non-Hindi readers, here is my paraphrased meaning ... Don't say goodbye yet my friends ... We'll likely meet somewhere else ... Because ... We'll always have the memories of the wonderful time spent together ... May be in dreams but we will meet again ... With that, over and out, and see you at blog.arungupta.me!

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  • Source of (programmer) inefficiency

    - by Daniel
    I am interested to gain a better insight about the possible reasons of personal inefficiency as programmers (and only in programming) due to – simply - our own errors (because we are humans – well, almost all of us). I am not interested in how much we are productive or in how many adjustements the customer asks for when the work is done, but where and how each of us spend that part of its time in tasks that are unproductive and there is no one to blame except ourselves. Excluding ego - feeding and / or self – gratification, what I am trying to get (for all of us) is: what are the common issues eating our time; insight on reasons for that issues; identify simple way for us, personally (not delegating actions to other or our organizations), to correct our own problems. Please, do not think in academic terms but aim at the opportunity to compare our daily experiences and understand what are and how we try to fix our personal deficiencies. If you are interested to respond to this post, please: integrate the list if you see something important (or obvious) missing; highlight or name honestly your first issue tellng the way you try to address and solve your issue acting on yourself and yourself only in a sort of "continuous quality improving" My criteria for accepting the answer is: choose the best solution (feasibility and utility) to fix one (or more) of the problems of the list. Of course, selecting an error is not a vote on our skills: maybe we are hyper professional programmers and we lose ten minutes only every year or we are terribly inefficient, losing a couple of days a week: reasons for inefficiency could be really the same - but in a different scale. A possible list: Plain error in the names (variables, functions). Inability to see the obvious in your code. Misreading. Lack of concentration. Trying to use a technology you have not mastered. Errors with data types. Time required to understand your previous code or your documentation. Trying to do something more than requested because you enjoy it Using solutions more complicated than required because you enjoy it. Plain logical errors. Errors due to your fault in communications. Distraction My first personal issue: "Trying to use a technology you do not master." I have to use daily several technologies and I often need to spend significant time correcting code because my assumptions were plainly wrong. Reasons for this: production needs put high pressure and make difficult to find the time to learn. I try to address this reading technical books - as many as I can - even if this actually consumes a lot of time.

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  • I still think Twitter is dead &hellip; but

    - by Randy Walker
    Twitter finally hit the mainstream about 8 months ago, but I’ve been saying for a couple of years now, without a real way for the company to earn money, what’s the future fate of Twitter?  On the personal side, where is the real value for the users?  For the most part, Twitter has replaced most people’s IM (instant messaging), at least in the technology circles I run in.  It still has value for users as a communication tool.  But I see it more as a fad.  My prediction is over the next 6 months we’ll start seeing a usage drop (if we haven’t already started to see it). On the business side, how does Twitter make money?  It doesn’t.  If you use the text messaging capabilities, you see a few ads.  But most smart phone and PC users, won’t ever see them.  I still think Twitter has the best chance to make money by forcing the “collectors” to pay money.  You know what I mean by “collector”, those people that collect tons of followers or friends.  If Twitter caps the number of followers and makes you pay to have more, would you?  The normal twitter user doesn’t have that many followers, and this is where my title comes in … BUT The financial value for Twitter is really seen through businesses connecting with their customers.  I’ve seen 3 effective ways this has been accomplished. 1. Giving your customers a coupon or announcing a sale My favorite is @amazonmp3, Being a huge music lover, I get notified when they put music on sale. Various restaurants like @ruthschris_ARK will let their favorite customers know about certain specials @BluefinMemphis I was traveling through Memphis once looking for a sushi restaurant when they had %50 off if we mentioned we saw them on Twitter.  It was their first attempt at trying to encourage customers in the door, and after talking with the management, it was a huge success 2. Giveaways @namecheap Several companies have started huge marketing campaigns, but my favorite is watching companies post trivia questions, and the first person to respond wins a prize. 3. Responding to Customer Complaints I once posted a complaint about American Express (a company that I have slowly come to really dislike) but they actually had someone contact me to try and resolve the issue.  I give them credit for paying attention, but still dislike them for their horrible credit practices.

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  • JWT Token Security with Fusion Sales Cloud

    - by asantaga
    When integrating SalesCloud with a 3rd party application you often need to pass the users identity to the 3rd party application so that  The 3rd party application knows who the user is The 3rd party application needs to be able to do WebService callbacks to Sales Cloud as that user.  Until recently without using SAML, this wasn't easily possible and one workaround was to pass the username, potentially even the password, from Sales Cloud to the 3rd party application using URL parameters.. With Oracle Fusion R8 we now have a proper solution and that is called "JWT Token support". This is based on the industry JSON Web Token standard , for more information see here JWT Works by allowing the user the ability to generate a token (lasts a short period of time) for a specific application. This token is then passed to the 3rd party application as a GET parameter.  The 3rd party application can then call into SalesCloud and use this token for all webservice calls, the calls will be executed as the user who generated the token in the first place, or they can call a special HR WebService (UserService-findSelfUserDetails() ) with the token and Fusion will respond with the users details. Some more details  The following will go through the scenario that you want to embed a 3rd party application within a WebContent frame (iFrame) within the opportunity screen.  1. Define your application using the topology manager in setup and maintenance  See this documentation link on topology manager 2. From within your groovy script which defines the iFrame you wish to embed, write some code which looks like this : def thirdpartyapplicationurl = oracle.topologyManager.client.deployedInfo.DeployedInfoProvider.getEndPoint("My3rdPartyApplication" )def crmkey= (new oracle.apps.fnd.applcore.common.SecuredTokenBean().getTrustToken())def url = thirdpartyapplicationurl +"param1="+OptyId+"&jwt ="+crmkeyreturn (url)  This snippet generates a URL which contains The Hostname/endpoint of the 3rd party application Two Parameters The opportunityId stored in parameter "param1" The JWT Token store in  parameter "jwt" 3. From your 3rd Party Application you now have two options Execute a webservice call by first setting the header parameter "Authentication" to the JWT token. The webservice call will be executed against Fusion Applications "As" the user who execute the process To find out "Who you are" , set the header parameter to "Authentication" and execute the special webservice call findSelfUserDetails(), in the UserDetailsService For more information  Oracle Sales Cloud Documentation , specific chapter on JWT Token OTN samples, specifically the Rich UI With JWT Token Sample Oracle Fusion Applications General Documentation

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  • Why learn Flash Builder 4 (Flex) when I can just use Flash Professional?

    - by Jason McKenna
    I want to learn Flash Builder 4 (Flex) because I see sooo many jobs requesting experience with it. i also just like knowing stuff. I am also very interested in focusing on RIA development now. BUT... can anyone tell me CLEARLY why the heck I would ever use FLEX over Flash Pro?? it is a time investment, so is it worth it? All I read are misguided posts about how Flash Pro is for games and banner ads, and Flex is for programmers and RIAs blah blah... this simply isn't so from my 9 years of contracting experience. I'm 99.9% certain that I can build anything a flex developer can build, but using Flash Pro. I can build powerful AS3-driven apps for the desktop, mobile device, or browser, and I can link to databases with XML and I can import text files and communicate with ColdFusion and everything. The advantage with Flash Pro is that I can also easily and clearly animate transitions and build custom elements that look the way I want/need them to look for my specific client. Why would I want to use a bunch of pre-built components that drive my file sizes to the moon?? Who is happy with a drag-n-drop button?? Is Flex just a thing made for programmer people with no artistic inclination? What is the advantage of using it?? It takes me back to Visual Basic class. Seems like a pain to have to use multiple tools to import crap from Flash Pro into Flex and yada yada... why when I can do it all nicely in Flash Pro to begin with. Am I clueless, or missing some major piece of the puzzle? Thanks for any clarity. PS, I couldn't care less about the code editors. It aint that bad people. They make it out like the thing doesn't even respond to keyboard input or something. Does everthing I need it do anyways. Please help out here. If I just dont need to learn it, I dont want to waste the time. Jase

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  • MythTV lost recordings - "No recordings available" and no recording rules either

    - by nimasmi
    I have a c.6 year old mythtv database. I recently upgraded from Ubuntu 10.04 to 12.04. This brought a MythTV upgrade from 0.24 to 0.25, which went well. Today, all my recordings have disappeared. They still exist in the /var/lib/mythtv/recordings folder, and the 'M' key in the Watch Recordings page says that there are 201 recordings available somewhere, but they will not display. See screenshot: (implicit thanks to whomever upvoted this, giving me sufficient reputation to upload images) Changing the filter does not remedy the fact that there is nothing shown in the lists. My Upcoming Recordings screen says that there are no rules set, but my list of previously recorded shows is still there, and has an entry from as recently as 3am today. mythbackend --printsched gives the following: user@box:~$ mythbackend --printsched 2012-09-22 12:59:20.537008 C mythbackend version: fixes/0.25 [v0.25.2-15-g46cab93] www.mythtv.org 2012-09-22 12:59:20.537043 C Qt version: compile: 4.8.1, runtime: 4.8.1 2012-09-22 12:59:20.537048 N Enabled verbose msgs: general 2012-09-22 12:59:20.537076 N Setting Log Level to LOG_INFO 2012-09-22 12:59:20.537142 I Added logging to the console 2012-09-22 12:59:20.537152 I Added database logging to table logging 2012-09-22 12:59:20.537279 N Setting up SIGHUP handler 2012-09-22 12:59:20.537373 N Using runtime prefix = /usr 2012-09-22 12:59:20.537394 N Using configuration directory = /home/user/.mythtv 2012-09-22 12:59:20.537999 I Assumed character encoding: en_GB.UTF-8 2012-09-22 12:59:20.538599 N Empty LocalHostName. 2012-09-22 12:59:20.538610 I Using localhost value of box 2012-09-22 12:59:20.538792 I Testing network connectivity to '192.168.1.2' 2012-09-22 12:59:20.539420 I Starting process manager 2012-09-22 12:59:20.541412 I Starting IO manager (read) 2012-09-22 12:59:20.541715 I Starting IO manager (write) 2012-09-22 12:59:20.541836 I Starting process signal handler 2012-09-22 12:59:20.684497 N Setting QT default locale to EN_GB 2012-09-22 12:59:20.684694 I Current locale EN_GB 2012-09-22 12:59:20.684813 N Reading locale defaults from /usr/share/mythtv//locales/en_gb.xml 2012-09-22 12:59:20.697623 I New static DB connectionDataDirectCon 2012-09-22 12:59:20.704769 I MythCoreContext: Connecting to backend server: 192.168.1.2:6543 (try 1 of 1) Calculating Schedule from database. Inputs, Card IDs, and Conflict info may be invalid if you have multiple tuners. 2012-09-22 12:59:27.710538 E MythSocket(21dfcd0:14): readStringList: Error, timed out after 7000 ms. 2012-09-22 12:59:27.710592 C Protocol version check failure. The response to MYTH_PROTO_VERSION was empty. This happens when the backend is too busy to respond, or has deadlocked in due to bugs or hardware failure. Things I have tried so far: restart the backend restart the frontend run mythtv-setup and check database passwords and IP addresses change the frontend setting for backend IP from localhost to 192.168.1.2 (the backend/frontend's IP) run optimize_mythdb.pl Other suggestions appreciated.

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  • What Would a CyberWar Do To Your Business?

    - by [email protected]
    In mid-February the Bipartisan Policy Center in the United States hosted Cyber ShockWave, a simulation of how the country might respond to a catastrophic cyber event. An attack takes place, they can't isolate where it came from or who did it, simulated press reports and market impacts...and the participants in the exercise have to brief the President and advise him/her on what to do. Last week, Former Department of Homeland Security Secretary Michael Chertoff who participated in the exercise summarized his findings in Federal Computer Weekly. The article, given FCW's readership and the topic is obviously focused on the public sector and US Federal policies. However, it touches on some broader issues that impact the private sector as well--which are applicable to any government and country/region-- such as: · How would the US (or any) government collaborate to identify and defeat such an attack? Chertoff calls this out as a current gap. How do the public and private sector collaborate today? How would the massive and disparate collection of agencies and companies act together in a crunch? · What would the impact on industries and global economies be? Chertoff, and a companion article in Government Computer News, only touch briefly on the subject--focusing on the impact on capital markets. "There's no question this has a disastrous impact on the economy," said Stephen Friedman, former director of the National Economic Council under President George W. Bush who played the role of treasury secretary. "You have financial markets shut down at this point, ordinary transactions are dramatically depleted, there's no question that this has a major impact on consumer confidence." That Got Me Thinking · How would it impact Oracle's customers? I know they have business continuity plans--is this one of their scenarios? What if it's not? How would it impact manufacturing lines, ATM networks, customer call centers... · How would it impact me and the companies I rely on? The supermarket down the street, my Internet Service Provider, the service station where I bought gas last night. I sure don't have any answers, and neither do Chertoff or the participants in the exercise. "I have to tell you that ... we are operating in a bit of unchartered territory." said Jamie Gorelick, a former deputy attorney general who played the role of attorney general in the exercise. But it is a good thing that governments and businesses are considering this scenario and doing what they can to prevent it from happening.

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  • Why learn Flash Builder 4 (Flex) when I can just use Flash Professional?

    - by Jason McKenna
    I want to learn Flash Builder 4 (Flex) because I see so many jobs requesting experience with it. I also just like knowing stuff. I am also very interested in focusing on RIA development now. BUT... can anyone tell me CLEARLY why the heck I would ever use FLEX over Flash Pro? It is a time investment, so is it worth it? All I read are misguided posts about how Flash Pro is for games and banner ads, and Flex is for programmers and RIAs blah blah... this simply isn't so from my 9 years of contracting experience. I'm 99.9% certain that I can build anything a flex developer can build, but using Flash Pro. I can build powerful AS3-driven apps for the desktop, mobile device, or browser, and I can link to databases with XML and I can import text files and communicate with ColdFusion and everything. The advantage with Flash Pro is that I can also easily and clearly animate transitions and build custom elements that look the way I want/need them to look for my specific client. Why would I want to use a bunch of pre-built components that drive my file sizes to the moon? Who is happy with a drag-n-drop button? Is Flex just a thing made for programmer people with no artistic inclination? What is the advantage of using it? It takes me back to Visual Basic class. Seems like a pain to have to use multiple tools to import crap from Flash Pro into Flex and yada yada... why when I can do it all nicely in Flash Pro to begin with. Am I clueless, or missing some major piece of the puzzle? Thanks for any clarity. PS, I couldn't care less about the code editors. It ain't that bad people. They make it out like the thing doesn't even respond to keyboard input or something. Does everything I need it do anyways. Please help out here. If I just don't need to learn it, I don't want to waste the time.

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  • Hardware and Software Working Together - What Does LJE say?

    - by Stephen Slade
     IDG News Service - Oracle CEO Larry Ellison said Oracle will continue to bet on selling high-end custom hardware for its software products, even amidst a growing trend toward roomfuls of cheap, generic servers. "You have to be in the hardware business and the software business, to get the best possible system," he said during a keynote speech at Oracle's OpenWorld conference in Tokyo. "We believe it's the right idea, we believe it's the next generation of computing, we believe all the pieces have to fit together." Ellison, as he has often done in the past, repeatedly referred to Apple as his "favorite example" of such tight integration. He was a close friend of Apple's co-founder Steve Jobs and previously served on Apple's board of directors.He said sales of Oracle's advanced servers were booming and generating around a billion dollars a year in revenue for the company, which has until recent years focused almost exclusively on its software offerings. With the explosion of popular online services and the increasing number of mobile devices that access them, demand is high for databases that can quickly respond to high numbers of relatively simple queries. While Oracle is pitching its expensive, finely-tuned machines to meet this requirement, Internet behemoths like Google, Facebook and Microsoft increasingly rely on armies of low-cost, easily replaceable servers. Ellison emphasized the high specifications of Oracle's servers, which come packed with multiple terabytes of RAM and flash-based storage for speed. Such machines are superior to large server farms, he said, because they require far less electricity and floor space, and are also cost competitive. When asked about whether purchasing such products would lock customers in to expensive hardware from Oracle, he promised that the company's software would always run on "multiple hardware sources."  Ellison, who spoke from Kyoto, Japan's ancient capital, was shown live online via webcast. The Oracle founder has a fondness for Japanese architecture and is staying in his large garden residence in the city Source: Ellison: Hardware-software integration key, Apple is best example. Oracle's founder and CEO reaffirmed his commitment to custom hardware for its software products  LINK to Computerworld article Apr 5, 2012 http://www.computerworld.com/s/article/9225858/Ellison_Hardware_software_integration_key_Apple_is_best_example?source=CTWNLE_nlt_entsoft_2012-04-09&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+computerworld%2Fs%2Ffeed%2Ftopic%2F173+%28Computerworld+Databases+News%29#disqus_thread

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  • Cooking with Wessty: WordPress and HTML 5

    - by David Wesst
    WordPress is easily one, if not the most, popular blogging platforms on the web. With the release of WordPress 3.x, the potential for what you can do with this open source software is limitless. This technique intends to show you how to get your WordPress wielding the power of the future web, that being HTML 5. --- Ingredients WordPress 3.x Your favourite HTML 5 compliant browser (e.g. Internet Explorer 9) Directions Setup WordPress on your server or host. Note: You can setup a WordPress.com account, but you will require an paid add-on to really take advantage of this technique.Login to the administration panel. Login to the administration section of your blog, using your web browser.  On the left side of the page, click the Appearance heading. Then, click on Themes. At the top of the page, select the Install Themes tab. In the search box, type the “toolbox” and click search. In the search results, you should see an theme called Toolbox. Click the Install link in the Toolbox item. A dialog window should appear with a sample picture of what the theme looks like. Click on the Install Now button in the bottom right corner. Et voila! Once the installation is done, you are done and ready to bring your blog into the future of the web. Try previewing your blog in HTML 5 by clicking the preview link.   Now, you are probably thinking “Man…HTML 5 looks like junk”. To that, I respond: “HTML was never why your site looked good in the first place. It was the CSS.” Now you have an un-stylized theme that uses HTML 5 elements throughout your WordPress site. If you want to learn how to apply CSS to your WordPress blog, you should check out the WordPress codex that pretty much covers everything there is to cover about WordPress development. Now, remember how we noted earlier that your free WordPress.com account wouldn’t take advantage of this technique? That is because, as of the time of this writing, you needed to pay a fee to use custom CSS. Remember now, this only gives you the foundation to create your own HTML 5 WordPress site. There are some HTML 5 themes out there that already look good, and were built using this as the foundation and added some CSS 3 to really spice it up. Looking forward to seeing more HTML 5 WordPress sites! Enjoy developing the future of the web. Resources Toolbox Theme JustCSS Theme WordPress Installation Tutorial WordPress Theme Development Tutorial This post also appears at http://david.wes.st

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  • Keybindings for individual letter keys (not modifier-combinations) on a GtkTextView widget (Gtk3 and PyGI)

    - by monotasker
    I've been able to set several keybord shortcuts for a GtkTextView and a GtkTextEntry using the new css provider system. I'm finding, though, that I only seem to be able to establish keybindings for combinations including a modifier key. The widget doesn't respond to any bindings I set up that use: the delete key the escape key individual letter or punctuation keys alone Here's the code where I set up the css provider for the keybindings: #set up style context keys = Gtk.CssProvider() keys.load_from_path(os.path.join(data_path, 'keybindings.css')) #set up style contexts and css providers widgets = {'window': self.window, 'vbox': self.vbox, 'toolbar': self.toolbar, 'search_entry': self.search_entry, 'paned': self.paned, 'notelist_treeview': self.notelist_treeview, 'notelist_window': self.notelist_window, 'notetext_window': self.notetext_window, 'editor': self.editor, 'statusbar': self.statusbar } for l, w in widgets.iteritems(): w.get_style_context().add_provider(keys, Gtk.STYLE_PROVIDER_PRIORITY_USER) Then in keybindings.css this is an example of what works: @binding-set gtk-vi-text-view { bind "<ctrl>b" { "move-cursor" (display-lines, -5, 0) }; /* 5 lines up */ bind "<ctrl>k" { "move-cursor" (display-lines, -1, 0) }; /* down */ bind "<ctrl>j" { "move-cursor" (display-lines, 1, 0) }; /* up */ } Part of what I'm trying to do is just add proper delete-key function to the text widgets (right now the delete key does nothing at all). So if I add a binding like one of these, nothing happens: bind "Delete" { "delete-selection" () }; bind "Delete" { "delete-from-cursor" (chars, 1) }; The other part of what I want to do is more elaborate. I want to set up something like Vim's command and visual modes. So at the moment I'm just playing around with (a) setting the widget to editable=false by hitting the esc key; and (b) using homerow letters to move the cursor (as a proof-of-concept exercise). So far there's no response from the escape key or from the letter keys, even though the bindings work when I apply them to modifier-key combinations. For example, I do this in the css for the text-widget: bind "j" { "move-cursor" (display-lines, 1, 0) }; /* down */ bind "k" { "move-cursor" (display-lines, -1, 0) }; /* up */ bind "l" { "move-cursor" (logical-positions, 1, 0) }; /* right */ bind "h" { "move-cursor" (logical-positions, -1, 0) }; /* left */ but none of these bindings does anything, even if other bindings in the same set are respected. What's especially odd is that the vim-like movement bindings above are respected when I attach them to a GtkTreeView widget for navigating the tree-view options: @binding-set gtk-vi-tree-view { bind "j" { "move-cursor" (display-lines, 1) }; /* selection down */ bind "k" { "move-cursor" (display-lines, -1) }; /* selection up */ } So it seems like there are limitations or overrides of some kind on keybindings for the TextView widget (and for the del key?), but I can't find documentation of anything like that. Are these just things that can't be done with the css providers? If so, what are my alternatives for non-modified keybindings? Thanks.

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  • App_Offline.htm, taking site down for maintenance

    - by Vipin
    There is much simpler and graceful way to shut down a site while doing upgrade to avoid the problem of people accessing site in the middle of a content update.   Basically, if you place file with name 'app_offline.htm' with below contents in the root of a web application directory, ASP.NET will shut-down the application,  and stop processing any new incoming requests for that application.  ASP.NET will also then respond to all requests for dynamic pages in the application by sending back the content of the app_offline.htm file (for example: you might want to have a “site under construction” or “down for maintenance” message).   Then after upgrade, just rename/delete app_offline.htm file…and the site would be back to normal. Just remember that the size of the file should be greater than 512 bytes, doesn't matter even if you add some comments to it to push the byte size as long as it's of the size greater than 512 - it'll work fine.     <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html http://www.w3.org/1999/xhtml"http://www.w3.org/1999/xhtml" ><head>    <title>Maintenance Mode - Outage Message</title></head><body>    <h1>Maintenance Mode</h1>     <p>We're currently undergoing scheduled maintenance. We will come back very shortly.</p>     <p>Sorry for the inconvenience!</p>     <!--            Adding additional hidden content so that IE Friendly Errors don't prevent    this message from displaying (note: it will show a "friendly" 404    error if the content isn't of a certain size).        <h2>Site under maintenance...</h2>      <h2>Site under maintenance...</h2>      <h2>Site under maintenance...</h2>      <h2>Site under maintenance...</h2>      <h2>Site under maintenance...</h2>      <h2>Site under maintenance...</h2>      <h2>Site under maintenance...</h2>      <h2>Site under maintenance...</h2>         --></body></html>

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  • Transform Your Portal Experience and Optimize Online Engagement

    - by Christie Flanagan
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Does your portal environment foster collaboration between your business and your customers? Are you effectively managing your customer, employee, and partner relationships and engagement? Can your users access information through Web, mobile, and social channels? Online engagement solutions give organizations the ability to listen and respond to their customers, provide targeted experiences, and encourage interaction among customers and employees.Join us for a webcast on Thursday, April 12, 2012 at 10 a.m. PT / 1 p.m. ET, where Sachin Agarwal, Senior Director of Product Management and Kellsey Ruppel, Senior Product Marketing Manager for Oracle WebCenter, will tell you how to transform your portal experience and optimize online engagement. With Oracle WebCenter, you can: Deliver an optimized online experience for your users Create contextually relevant, targeted online experiences Provide intuitive and secure access to back-office applications Manage and moderate interactive, multichannel social interactions Register today and learn how to make your portals more interactive and engaging across multiple channels.

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  • One Week To Go: OTN Architect Day: Cloud Computing

    - by Bob Rhubart
    One week remains until OTN Architect Day: Cloud Computing kicks of at the spectacular Oracle HQ campus in Redwood Shores, CA. The event is free, and there is still time to register. When: Tuesday July 9, 2013 8:30am - 12:30pm Where: Oracle Conference Center350 Oracle Pkwy Redwood City, CA 94065 Register now. It's free! Here's the latest update to the event agenda: 8:30am - 9:00am Registration and Continental Breakfast 9:00am - 9:45am Keynote 21st Century IT | Dr. James Baty VP, Global Enterprise Architecture Program, Oracle Imagine a time long, long ago. A time when servers were certified and dedicated to specific applications, when anything posted on an enterprise web site was from restricted, approved channels, and when we tried to limit the growth of 'dirty' data and storage. Today, applications are services running in the muti-tenant hybrid cloud. Companies beg their customers to tweet them, friend them, and publicly rate their products. And constantly analyzing a deluge of Internet, social and sensor data is the key to creating the next super-successful product, or capturing an evil terrorist. The old IT architecture was planned, dedicated, stable, controlled, with separate and well-defined roles. The new architecture is shared, dynamic, continuous, XaaS, DevOps. This keynote session describes the challenges and opportunities that the new business / IT paradigms present to the IT architecture and architects. 9:45am - 10:30am Technical Session Oracle Cloud: A Case Study in Building a Cloud | Anbu Krishnaswami Enterprise Architect, Oracle Building a Cloud can be challenging thanks to the complex requirements unique to Cloud computing and the massive scale typically associated with Cloud. Cloud providers can take an Infrastructure as a Service (IaaS) approach and build a cloud on virtualized commodity hardware, or they can take the Platform as a Service (PaaS) path, a service-oriented approach based on pre-configured, integrated, engineered systems. This presentation uses the Oracle Cloud itself as a case study in the use of engineered systems, demonstrating how the technical design of engineered systems is leveraged for building PaaS and SaaS Cloud services and a Cloud management infrastructure. The presentation will also explore the principles, patterns, best practices, and architecture views provided in Oracle's Cloud reference architecture. 10:30 am -10:45 am Break 10:45am-11:30am Technical Session Database as a Service | Markus Michalewicz Senior Principal Product Manager Oracle Real Application Clusters (RAC) New applications are now commonly built in a Cloud model, where the database is consumed as a service, and many established business processes are beginning to migrate to database as a service (DBaaS). This adoption of DBaaS is made possible by the availability of new capabilities in the database that enable resource pooling, dynamic resource management, model-based provisioning, metered use, and effective quality-of-service controls. This session will examine the catalog of database services at a large commercial bank to understand how these capabilities are enabling DBaaS for a wide range of needs within the enterprise. 11:30 am - 12:00 pm Panel Q&A Dr. James Baty, Anbu Krishnaswami, and Markus Michalewicz respond to audience questions. Registration is free, but seating is limited, so register now.

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  • One Week To Go: OTN Architect Day: Cloud Computing

    - by Bob Rhubart
    One week remains until OTN Architect Day: Cloud Computing kicks of at the spectacular Oracle HQ campus in Redwood Shores, CA. The event is free, and there is still time to register. When: Tuesday July 9, 2013 8:30am - 12:30pm Where: Oracle Conference Center350 Oracle Pkwy Redwood City, CA 94065 Register now. It's free! Here's the latest update to the event agenda: 8:30am - 9:00am Registration and Continental Breakfast 9:00am - 9:45am Keynote 21st Century IT | Dr. James Baty VP, Global Enterprise Architecture Program, Oracle Imagine a time long, long ago. A time when servers were certified and dedicated to specific applications, when anything posted on an enterprise web site was from restricted, approved channels, and when we tried to limit the growth of 'dirty' data and storage. Today, applications are services running in the muti-tenant hybrid cloud. Companies beg their customers to tweet them, friend them, and publicly rate their products. And constantly analyzing a deluge of Internet, social and sensor data is the key to creating the next super-successful product, or capturing an evil terrorist. The old IT architecture was planned, dedicated, stable, controlled, with separate and well-defined roles. The new architecture is shared, dynamic, continuous, XaaS, DevOps. This keynote session describes the challenges and opportunities that the new business / IT paradigms present to the IT architecture and architects. 9:45am - 10:30am Technical Session Oracle Cloud: A Case Study in Building a Cloud | Anbu Krishnaswami Enterprise Architect, Oracle Building a Cloud can be challenging thanks to the complex requirements unique to Cloud computing and the massive scale typically associated with Cloud. Cloud providers can take an Infrastructure as a Service (IaaS) approach and build a cloud on virtualized commodity hardware, or they can take the Platform as a Service (PaaS) path, a service-oriented approach based on pre-configured, integrated, engineered systems. This presentation uses the Oracle Cloud itself as a case study in the use of engineered systems, demonstrating how the technical design of engineered systems is leveraged for building PaaS and SaaS Cloud services and a Cloud management infrastructure. The presentation will also explore the principles, patterns, best practices, and architecture views provided in Oracle's Cloud reference architecture. 10:30 am -10:45 am Break 10:45am-11:30am Technical Session Database as a Service | Markus Michalewicz Senior Principal Product Manager Oracle Real Application Clusters (RAC) New applications are now commonly built in a Cloud model, where the database is consumed as a service, and many established business processes are beginning to migrate to database as a service (DBaaS). This adoption of DBaaS is made possible by the availability of new capabilities in the database that enable resource pooling, dynamic resource management, model-based provisioning, metered use, and effective quality-of-service controls. This session will examine the catalog of database services at a large commercial bank to understand how these capabilities are enabling DBaaS for a wide range of needs within the enterprise. 11:30 am - 12:00 pm Panel Q&A Dr. James Baty, Anbu Krishnaswami, and Markus Michalewicz respond to audience questions. Registration is free, but seating is limited, so register now.

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  • Oracle CRM For Public Sector, Commercial Business, Education

    - by michael.seback
    Chongqing Transport Commission Improves Management of Transport Projects The Chongqing Transport Commission is responsible for public passenger, road, and waterway transport in urban and rural areas of Chongqing. The commission administers the region's road and water industry; oversees the construction of transport infrastructure; and manages civil aviation, railroads, roads, waterways, ports, and wharves. "After studying the IT initiatives of other provincial transport commissions, we decided to use Siebel Public Sector to build our integrated transport service system. The Siebel software offers powerful functions that allow us to integrate information and improve the management of our road, rail, and waterway infrastructure projects." - Chen Xiaoming, Vice Director, Information Center, Chongqing Transport Commission. Read more here. Siemens Information Services Increases Productivity by 20% Siemens Information Services Pvt, Ltd. provides back-office account processing services to Siemens' vendors. The company works with Siemens' healthcare, energy, and industry divisions in Europe, the United States, and parts of the Asia-Pacific region. It approves financial services such as processing payroll, accounts data, purchase orders, invoices, and payments, and also creates service catalogs for customers and internal teams. "Oracle CRM ON Demand provides us with a complete view of each customer's data from the moment they log a request to the time we close it. This has eliminated manual requests, and improved the service we offer to our clients across the Asia-Pacific region." -Sunil Zutshi, General Manager, IT, Siemens Information Services Pvt, Ltd. Read more here. China Distance Education Holdings Improves Call Center Productivity by 24% China Distance Education Holdings Limited is a leading provider of online education. The organization offers 174 courses through 16 Web sites, including accounting, healthcare, law, and engineering. In 2010, 215,000 students were enrolled. "Online education is a fast growing sector in China. To maintain our competitiveness, we implemented Oracle Contact Center Anywhere to make it easier and faster for our call center staff to respond to student enquiries. As a result, their productivity increased by 24%." - Qin Songjiang, Chief Technology Officer, China Distance Education Holdings Limited. Read more here.

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  • The Numbers of Customer Experience

    - by Christie Flanagan
    This week, we’ll be continuing our conversations about Customer Experience (CX) on the Oracle WebCenter blog.  While we all know that customer experience is critically important for acquiring new customers and engendering long term brand loyalty, I thought we could kick this week off by taking a look at the numbers of customer experience.   I’m sure you’ll agree that nothing quite puts things into perspective like numbers and figures. A whopping 86% of consumers say that they are willing to pay more for a better customer experience.  But many companies are failing to step up to the challenge.  And when companies fail deliver on customer experience expectations, they leave money on the table. A huge percentage of customers, 89%, begin doing business with a competitor following a poor customer experience. Breaking up isn’t hard to do and today’s empowered customers have no qualms about taking their business elsewhere when their expectations for customer experience are not met. Over a quarter of consumers, 26%, posted a negative comment on a social networking site like Facebook or Twitter following a poor customer experience. Today, individual customer service failures have the ability to easily snowball.  An unsatisfied customer has the ability to easily share their rancor with their entire social network and chip away at your brand’s reputation. A large number of consumers, 79%,  who shared complaints about poor customer experience online had their complaints ignored.  Companies ignore customer complaints at their own peril.  And unsatisfied customers, when handled effectively, have the potential to become advocates for your brand.  Of the 21% of consumers who did get responses to complaints, more than half had positive reactions to the same company about which they were previously complaining. Half of consumers will give a brand only a week to respond to a question before they stop doing business with them.  The clock is ticking when customers have questions about your brand and a week is an eternity in the realm of customer experience.  The source for these stats is the 2011 Customer Experience Impact (CEI) Report, which explores the relationship between consumers and brands.  The report is based on a survey commissioned by RightNow (acquired by Oracle in 2012) and conducted by Harris Interactive. If you’re interested in seeing more facts and figures about customer experience, download the full report.

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  • Oracle Service Cloud May 2014 Release – Focus on your driving by JP Saunders

    - by Tuula Fai
    The next time you’re twiddling dials on your car’s dashboard to get the air to blow in the right direction, and the right song to play on the stereo, while pulling on the wires to charge your phone and punching in passwords to re-sync your hands-free headset to take a call, consider this… Does having a better dashboard UI in your car improve your driving performance? The Tesla car has one of the most modern and intuitive dashboards in any commercial car today. It is actually based on the design of a smart phone, which can download apps and updates directly from the cloud.  The 17” touchscreen, Lynx-based dashboard totally integrates all channels and devices, allowing the driver to focus on the smooth driving and power of this luxury (toy) car.  What the folks at Tesla didn't do was avoid the complexity of our needs. Instead, they streamlined them. And, while we might not all be able to afford a Tesla, their approach demonstrates that a modern UI approach can ultimately make a positive difference in our lives and businesses.  This is why the productivity and effectiveness of a Modern Contact Center is many times greater than that of a traditional contact center. Agents in a Modern Contact Center get to focus on the task at hand, the customer engagement, rather than stumbling their way through Lego blocks of complexity.  The Oracle Service Cloud is a modern approach to customer service that empowers your agents to achieve greater focus on improving your operational and strategic success through streamlined business processes.  Here are some of the recent May 2014 release highlights to the Oracle Service Cloud: Performance Enhanced Desktop UI A modern agent desktop interface that optimizes clumsy tasks, logins, screens and workflows and is optimized for agent and system performance. Improvements include performance for drag-and-drop configurable views, saved searches, and improved caching for high-speed performance even during disconnected or slow internet access.  Customer Experience Routing A streamlined automatic way to connect the right customer need to the best agent skills, based on multidimensional variables such as product skills, language skills, workload, call volume to optimize the connection and resolution experience. On-The-Go Mobile Improvements to the Agent mobile app that extend connectivity to websites, and customer surveys that are mobile-ready and rendered for any device, and ensure the customer’s voice is captured while the insight is still top of mind.  Infused Social Engagement Enhancements to infused social capabilities allow agents to respond in social threads directly from within the agent desktop, with the information becoming part of the incident record for automatic actions (such as replay or escalate) triggered off the response. Front-End Siebel Contact Center The market leading online Web Customer Self-Service interface from the Oracle Service Cloud, is now out-of-the-box ready for Oracle Siebel customers. Deploy a new online web self-service interface in a matter of weeks to have customers self-serve and self-solve answers, with escalated incidents routed directly into the Oracle Siebel Contact Center. For more information on the latest enhancements for the Oracle Service Cloud, please see the Oracle Service Cloud May 2014 Capabilities and Benefits. Related blogs: Oracle Service Cloud Feb 2014

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  • Strategy for clients to retrieve real-time log from HTTP server

    - by Jerry Dodge
    I have an HTTP Server Service application which has its own logging mechanism. It's written in Delphi. I would like to provide a way for multiple clients to connect to this service and get a real-time update of the log. The log in the service moves rather fast, there's a lot of things to log. There may be up to 50 messages within 1 second at times. The existing log which is already implemented is not saved, it's only kept in the memory of the server service - where I will need to distribute it to any client which needs it. Once all clients have a log message, it should be deleted. I intend to use HTTP to "ask" the server for the log, and respond with an XML packet. The connections are not keep-alive. The only problem is, the server should only send the client those log records which it needs, not everything. I have no way of the server pushing the log to the clients in real-time, so each client needs to repeatedly ask the server for the latest log records. This HTTP Server is very lightweight, and there is no session management. There isn't even any type of authentication. The only way I see is for a client to register its self on the server, and whenever a log is issued on the server, it creates a copy of the log for each client, where each client has a log queue (string list). However, suppose there are 100 clients connected and expecting to receive this log. That means the server must create 100 copies of each log, add this log to the end of each client log queue, and wait for the client to request it. At that point, when the server replies with the XML log, it should flush (delete) whatever's in the queue. I'm worried however that this could cause memory issues. Each client log queue might get 100 log messages before the client requests the latest logs. How should I go about doing this in the fastest way possible without hindering the performance of the server? I'm trying to avoid having to create a copy of each log for each client.

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  • Latency Matters

    - by Frederic P
    A lot of interest in low latencies has been expressed within the financial services segment, most especially in the stock trading applications where every millisecond directly influences the profitability of the trader. These days, much of the trading is executed by software applications which are trained to respond to each other almost instantaneously. In fact, you could say that we are in an arms race where traders are using any and all options to cut down on the delay in executing transactions, even by moving physically closer to the trading venue. The Solaris OS network stack has traditionally been engineered for high throughput, at the expense of higher latencies. Knowledge of tuning parameters to redress the imbalance is critical for applications that are latency sensitive. We are presenting in this blog how to configure further a default Oracle Solaris 10 installation to reduce network latency. There are many parameters in fact that can be altered, but the most effective ones are intr_blank_time and intr_blank_packets. These parameters affect on-board network throughput and latency on Solaris systems. If interrupt blanking is disabled, packets are processed by the driver as soon as they arrive, resulting in higher network throughput and lower latency, but with higher CPU utilization. With interrupt blanking disabled, processor utilization can be as high as 80–90% in some high-load web server environments. If interrupt blanking is enabled, packets are processed when the interrupt is issued. Enabling interrupt blanking can result in reduced processor utilization and network throughput, but higher network latency. Both parameters should be set at the same time. You can set these parameters by using the ndd command as follows: # ndd -set /dev/eri intr_blank_time 0 # ndd -set /dev/eri intr_blank_packets 0 You can add them to the /etc/system file as follows: set eri:intr_blank_time 0 set eri:intr_blank_packets 0 The value of the interrupt blanking parameter is a trade-off between network throughput and processor utilization. If higher processor utilization is acceptable for achieving higher network throughput, then disable interrupt blanking. If lower processor utilization is preferred and higher network latency is the penalty, then enable interrupt blanking. Our experience at ISV Engineering is that under controlled experiments the above settings result in reduction of network latency by at least 50%; on a two-socket 3GHz Sun Fire X4170 M2 running Solaris 10 Update 9, the above settings improved ping-pong latency from 60µs to 25-30µs with the on-board NIC.

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  • Oracle OpenWorld Call for MDM Papers

    - by david.butler(at)oracle.com
    As the MDM Track owner, I would like to invite everyone to respond to the Oracle OpenWorld (October 2-6, Moscone Center, San Francisco) Call for Papers (https://oracleus.wingateweb.com/portal/cfp/ ). The Call for Papers is open now through Sunday, March 27. This is an outstanding opportunity for organizations familiar with MDM to tell their story to a very large, knowledgeable and intensely interested community. Opportunities for feedback and networking abound.  I would love to see MDM papers on: business drivers; business benefits; quantified ROI stories; business process optimization; implementation styles; implementation lessons learned; using master data as a service; data governance best practices; end-to-end data quality experiences; support for SOA; Chart of Accounts issues fixed; how to leverage reference data; improving EPM and/or BI across the board; operationalizing a data warehouse; support for cloud computing; compliance success stories; architecture, scalability, and mixed workload RAC platform performance examples; industry specific value propositions (Financial Services; Retail, Telecom; Manufacturing, High Tech Manufacturing, Public Sector, Health Care, …); and line of business specific value propositions (CRM, ERP, PLM, SCM, …); etc. In fact, given that MDM positively impacts all areas of operations and analytics, there are no limits to the ideas you may have for an OpenWorld presentation. When you follow the submission process, be sure to use “Master Data Management” for either the Primary or Optional track. Add “Master Data Management” as an Optional track if you are adding MDM content to a presentation on one of the following tracks: Agile; Customer Relationship Management, Oracle E-Business Suite, Product Lifecycle Management, Siebel, Sourcing and Procurement, Supply Chain Management, or one of the 18 available industry tracks. If Cloud Computing is included, please add “Cloud Computing” as a Cross-Stream Track. And don’t forget to make “MDM” a Tag, along with Business Intelligence, Cloud, CRM, Data Integration, Data Migration, Data Warehousing, EPM, or Service-Oriented Architecture whenever your content includes these items. I will personally review each submission. I hope you all keep me very busy over the next few weeks.

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  • Career Change Need Advice: Professional Web Developer

    - by bikedorkseattle
    I'm hoping to get some advice here on the steps I should take to make a career change into professional web development. I've been working in cancer research the last 14 years and I need a change. The job market is terrible, the pay is worse, and despite what one would think the atmosphere is generally un-collegial, even in your own group. Venture funding never returned after the dot com burst and with 3 to 5 wars our country is now in, NIH funding is only going to get worse. I know things are not going to get better for my field, sadly, and I know I need to move on. For probably just as long I have fiddled around with web development, I even run a fairly popular site with close to 1 million/month pageviews that pulls a decent income, but not stable enough to live off of right now. My skills are ok for being self taught. I enjoy the fast paced nature of the web and the tools the community creates and how eager people are to help and share knowledge; it's what science should be. I have been trying to find an entry level developer job doing standard HTML/CSS/PHP/MySQL/JS/jQuery type work. A good 50%+ of the jobs want someone with a CS degree, and most want 5 years experience. Having no professional experience and no formal education, I know I'm at a huge disadvantage. I am now considering my options on how to move forward professionally. The way I see it I have basically 3 options. Build up my portfolio of work as much as I can and continue to learn as much as I can on my own. Try to contribute on some open source project when time allows. Network like crazy and go to meetups. Be confident and pray a lot in private. OR While doing above, do some certification programs in PHP and Java, possibly others. Get a Zend Certification. OR Spend a few years getting a CS degree while doing 1. I've already done the work fulltime go to school thing and it doesn't excite me one bit. I didn't have the greatest college experience and am not too eager to return, but I have a family to feed. Is the degree really necessary or is it more of a right of passage type thing in most instances? I appreciate everyones input. Thanks for taking the time to respond.

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  • Who should control navigation in an MVVM application?

    - by SonOfPirate
    Example #1: I have a view displayed in my MVVM application (let's use Silverlight for the purposes of the discussion) and I click on a button that should take me to a new page. Example #2: That same view has another button that, when clicked, should open up a details view in a child window (dialog). We know that there will be Command objects exposed by our ViewModel bound to the buttons with methods that respond to the user's click. But, what then? How do we complete the action? Even if we use a so-called NavigationService, what are we telling it? To be more specific, in a traditional View-first model (like URL-based navigation schemes such as on the web or the SL built-in navigation framework) the Command objects would have to know what View to display next. That seems to cross the line when it comes to the separation of concerns promoted by the pattern. On the other hand, if the button wasn't wired to a Command object and behaved like a hyperlink, the navigation rules could be defined in the markup. But do we want the Views to control application flow and isn't navigation just another type of business logic? (I can say yes in some cases and no in others.) To me, the utopian implementation of the MVVM pattern (and I've heard others profess this) would be to have the ViewModel wired in such a way that the application can run headless (i.e. no Views). This provides the most surface area for code-based testing and makes the Views a true skin on the application. And my ViewModel shouldn't care if it displayed in the main window, a floating panel or a child window, should it? According to this apprach, it is up to some other mechanism at runtime to 'bind' what View should be displayed for each ViewModel. But what if we want to share a View with multiple ViewModels or vice versa? So given the need to manage the View-ViewModel relationship so we know what to display when along with the need to navigate between views, including displaying child windows / dialogs, how do we truly accomplish this in the MVVM pattern?

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  • WebCenter Customer Spotlight: Guizhou Power Grid Company

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryGuizhou Power Grid Company is responsible for power grid planning, construction, management, and power distribution in Guizhou Province, serving 39 million people. Giuzhou has 49,823 employees and an annual revenue of over $5 Billion. The business objectives were to consolidate information contained in disparate systems into a single knowledge repository and provide a safe and efficient way for staff and managers to access, query, share, manage, and store business information. Guizhou Power Grid Company saved more than US$693,000 in storage costs, reduced  average search times from 180 seconds to 5 seconds and solved 80% to 90% of technology and maintenance issues by searching the Oracle WebCenter Content management system. Company OverviewA wholly owned subsidiary of China Southern Power Grid Company Limited, Guizhou Power Grid Company is responsible for power grid planning, construction, management, and power distribution in Guizhou Province, serving 39 million people. Giuzhou has 49,823 employees and an annual revenue of over $5 Billion. Business ChallengesThe business objectives were to consolidate information contained in disparate systems, such as the customer relationship management and power grid management systems, into a single knowledge repository and provide a safe and efficient way for staff and managers to access, query, share, manage, and store business information. Solution DeployedGuizhou Power Grid Company  implemented Oracle WebCenter Content to build a content management system that enabled the secure, integrated management and storage of information, such as documents, records, images, Web content, and digital assets. The content management solution was integrated with the power grid, customer service, maintenance, and other business systems, as well as the corporate Web site. Business Results Saved more than US$693,000 in storage costs and shortened the material distribution time by integrating the knowledge management solution with the power grid, customer service, maintenance, and other business systems, as well as the corporate Web site Enabled staff to search 31,650 documents using catalogs, multidimensional attributes, and knowledge maps, reducing average search times from 180 seconds to 5 seconds and saving approximately 1,539 hours in annual search time Gained comprehensive document management, format transformation, security, and auditing capabilities Enabled users to upload new documents and supervisors to check the accuracy of these documents online, resulting in improved information quality control Solved 80% to 90% of technology and maintenance issues by searching the Oracle content management system for information, ensuring IT staff can respond quickly to users’ technical problems Improved security by using role-based access controls to restrict access to confidential documents and information Supported the efficient classification of corporate knowledge by using Oracle’s metadata functions to collect, tag, and archive documents, images, Web content, and digital assets “We chose Oracle WebCenter Content, as it is an outstanding integrated content management platform. It has allowed us to establish a system to access, query, share, manage, and store our corporate assets. This has laid a solid foundation for Guizhou Power Grid Company to improve management practices.” Luo Sixi, Senior Information Consultant, Guizhou Power Grid Company Additional Information Guizhou Power Grid Company Customer Snapshot Oracle WebCenter Content

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