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  • Patching and PCI Compliance

    - by Joel Weise
    One of my friends and master of the security universe, Darren Moffat, pointed me to Dan Anderson's blog the other day.  Dan went to Toorcon which is a security conference where he went to a talk on security patching titled, "Stop Patching, for Stronger PCI Compliance".  I realize that often times speakers will use a headline grabbing title to create interest in their talk and this one certainly got my attention.  I did not go to the conference and did not see the presentation, so I can only go by what is in the Toorcon agenda summary and on Dan's blog, but the general statement to stop patching for stronger PCI compliance seems a bit misleading to me.  Clearly patching is important to all systems management and should be a part of any organization's security hygiene.  Further, PCI does require the patching of systems to maintain compliance.  So it's important to mention that organizations should not simply stop patching their systems; and I want to believe that was not the speakers intent. So let's look at PCI requirement 6: "Unscrupulous individuals use security vulnerabilities to gain privileged access to systems. Many of these vulnerabilities are fixed by vendor- provided security patches, which must be installed by the entities that manage the systems. All critical systems must have the most recently released, appropriate software patches to protect against exploitation and compromise of cardholder data by malicious individuals and malicious software." Notice the word "appropriate" in the requirement.  This is stated to give organizations some latitude and apply patches that make sense in their environment and that target the vulnerabilities in question.  Haven't we all seen a vulnerability scanner throw a false positive and flag some module and point to a recommended patch, only to realize that the module doesn't exist on our system?  Applying such a patch would obviously not be appropriate.  This does not mean an organization can ignore the fact they need to apply security patches.  It's pretty clear they must.  Of course, organizations have other options in terms of compliance when it comes to patching.  For example, they could remove a system from scope and make sure that system does not process or contain cardholder data.  [This may or may not be a significant undertaking.  I just wanted to point out that there are always options available.] PCI DSS requirement 6.1 also includes the following note: "Note: An organization may consider applying a risk-based approach to prioritize their patch installations. For example, by prioritizing critical infrastructure (for example, public-facing devices and systems, databases) higher than less-critical internal devices, to ensure high-priority systems and devices are addressed within one month, and addressing less critical devices and systems within three months." Notice there is no mention to stop patching one's systems.  And the note also states organization may apply a risk based approach. [A smart approach but also not mandated].  Such a risk based approach is not intended to remove the requirement to patch one's systems.  It is meant, as stated, to allow one to prioritize their patch installations.   So what does this mean to an organization that must comply with PCI DSS and maintain some sanity around their patch management and overall operational readiness?  I for one like to think that most organizations take a common sense and balanced approach to their business and security posture.  If patching is becoming an unbearable task, review why that is the case and possibly look for means to improve operational efficiencies; but also recognize that security is important to maintaining the availability and integrity of one's systems.  Likewise, whether we like it or not, the cyber-world we live in is getting more complex and threatening - and I dont think it's going to get better any time soon.

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  • Unleash the Power of Cryptography on SPARC T4

    - by B.Koch
    by Rob Ludeman Oracle’s SPARC T4 systems are architected to deliver enhanced value for customer via the inclusion of many integrated features.  One of the best examples of this approach is demonstrated in the on-chip cryptographic support that delivers wire speed encryption capabilities without any impact to application performance.  The Evolution of SPARC Encryption SPARC T-Series systems have a long history of providing this capability, dating back to the release of the first T2000 systems that featured support for on-chip RSA encryption directly in the UltraSPARC T1 processor.  Successive generations have built on this approach by support for additional encryption ciphers that are tightly coupled with the Oracle Solaris 10 and Solaris 11 encryption framework.  While earlier versions of this technology were implemented using co-processors, the SPARC T4 was redesigned with new crypto instructions to eliminate some of the performance overhead associated with the former approach, resulting in much higher performance for encrypted workloads. The Superiority of the SPARC T4 Approach to Crypto As companies continue to engage in more and more e-commerce, the need to provide greater degrees of security for these transactions is more critical than ever before.  Traditional methods of securing data in transit by applications have a number of drawbacks that are addressed by the SPARC T4 cryptographic approach. 1. Performance degradation – cryptography is highly compute intensive and therefore, there is a significant cost when using other architectures without embedded crypto functionality.  This performance penalty impacts the entire system, slowing down performance of web servers (SSL), for example, and potentially bogging down the speed of other business applications.  The SPARC T4 processor enables customers to deliver high levels of security to internal and external customers while not incurring an impact to overall SLAs in their IT environment. 2. Added cost – one of the methods to avoid performance degradation is the addition of add-in cryptographic accelerator cards or external offload engines in other systems.  While these solutions provide a brute force mechanism to avoid the problem of slower system performance, it usually comes at an added cost.  Customers looking to encrypt datacenter traffic without the overhead and expenditure of extra hardware can rely on SPARC T4 systems to deliver the performance necessary without the need to purchase other hardware or add-on cards. 3. Higher complexity – the addition of cryptographic cards or leveraging load balancers to perform encryption tasks results in added complexity from a management standpoint.  With SPARC T4, encryption keys and the framework built into Solaris 10 and 11 means that administrators generally don’t need to spend extra cycles determining how to perform cryptographic functions.  In fact, many of the instructions are built-in and require no user intervention to be utilized.  For example, For OpenSSL on Solaris 11, SPARC T4 crypto is available directly with a new built-in OpenSSL 1.0 engine, called the "t4 engine."  For a deeper technical dive into the new instructions included in SPARC T4, consult Dan Anderson’s blog. Conclusion In summary, SPARC T4 systems offer customers much more value for applications than just increased performance. The integration of key virtualization technologies, embedded encryption, and a true Enterprise Operating System, Oracle Solaris, provides direct business benefits that supersedes the commodity approach to data center computing.   SPARC T4 removes the roadblocks to secure computing by offering integrated crypto accelerators that can save IT organizations in operating cost while delivering higher levels of performance and meeting objectives around compliance. For more on the SPARC T4 family of products, go to here.

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  • Remove duplicates from a list of nested dictionaries

    - by user2924306
    I'm writing my first python program to manage users in Atlassian On Demand using their RESTful API. I call the users/search?username= API to retrieve lists of users, which returns JSON. The results is a list of complex dictionary types that look something like this: [ { "self": "http://www.example.com/jira/rest/api/2/user?username=fred", "name": "fred", "avatarUrls": { "24x24": "http://www.example.com/jira/secure/useravatar?size=small&ownerId=fred", "16x16": "http://www.example.com/jira/secure/useravatar?size=xsmall&ownerId=fred", "32x32": "http://www.example.com/jira/secure/useravatar?size=medium&ownerId=fred", "48x48": "http://www.example.com/jira/secure/useravatar?size=large&ownerId=fred" }, "displayName": "Fred F. User", "active": false }, { "self": "http://www.example.com/jira/rest/api/2/user?username=andrew", "name": "andrew", "avatarUrls": { "24x24": "http://www.example.com/jira/secure/useravatar?size=small&ownerId=andrew", "16x16": "http://www.example.com/jira/secure/useravatar?size=xsmall&ownerId=andrew", "32x32": "http://www.example.com/jira/secure/useravatar?size=medium&ownerId=andrew", "48x48": "http://www.example.com/jira/secure/useravatar?size=large&ownerId=andrew" }, "displayName": "Andrew Anderson", "active": false } ] I'm calling this multiple times and thus getting duplicate people in my results. I have been searching and reading but cannot figure out how to deduplicate this list. I figured out how to sort this list using a lambda function. I realize I could sort the list, then iterate and delete duplicates. I'm thinking there must be a more elegant solution. Thank you!

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  • Unknown Apache2 + PHP5 FastCGI 500 error .. caused by search engine bots?

    - by rdjurovich
    My Ubuntu server is configured with Apache 2.2.8 and PHP 5.2.4-2ubuntu5.18 in FastCGI mode. Everything works well, except I am seeing 500 errors that only seem to come from bots accessing the server.. for example (access.log): x.125.71.104 - - [16/Nov/2011:10:27:39 +1100] "GET / HTTP/1.1" 500 41377 "-" "Mozilla/5.0 (compatible; Baiduspider/2.0; +http://www.baidu.com/search/spider.html)" x.40.103.239 - - [16/Nov/2011:11:05:56 +1100] "GET / HTTP/1.0" 500 14717 "-" "Mozilla/5.0 (compatible; mon.itor.us - free monitoring service; http://mon.itor.us)" x.249.67.114 - - [14/Nov/2011:20:57:17 +1100] "GET / HTTP/1.1" 500 101 "-" "Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)" x.55.39.85 - - [14/Nov/2011:19:31:06 +1100] "GET / HTTP/1.1" 500 7032 "-" "msnbot/2.0b (+http://search.msn.com/msnbot.htm)._" It is my understanding that a 500 error will be thrown when the PHP process fails to respond to Apache, which could be caused by a fatal PHP error or if PHP runs out of processes.. so my assumption is that either the bots are hitting the server too hard, killing the PHP processes, or something in the request header from bots is causing a fatal error in my PHP script? If anyone can offer advice on this it would be greatly appreciated! Ryan

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  • Running Visual Studio 2010 in a University Campus

    - by Woondows
    We have just installed Windows 7 Enterprise x64 in one of our computer labs being used by students for programming. However, when we installed Visual Studio 2010 Ultimate on the machines, we found that to even launch the application (devenv.exe), required the student to enter the administrator password (the usual UAC prompt). Of course, we could just turn off UAC, but that would defeat the purpose of having it in Windows 7. On the other hand, we cannot really give the students local administrator privilege, as we are concerned that they will do some malicious stuff on the computers. Previously when we used Windows XP Professional running Visual Studio 2005, we had no problems. Kindly advise if there's any workaround for this. EDIT: Thanks for the answer guys. Mayank, your links may work for Visual Studio .Net, but it doesn't seem to work for Visual Studio 2010. Ryan, Tieson, I'm intrigued that you guys managed to get it working easily. FYI I don't manage the Group Policies, but I can get them changed if necessary. Any particular GP that I should be looking at? Suggestions to how to troubleshoot further why UAC is being invoked? At least now I know for sure that this is not supposed to be the default behaviour for Visual Studio 2010 so I'm going to keep digging for a solution. Will try running Procmon and see if i can find something..

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  • Windows preventing running of Telnet client

    - by palswim
    At first, I had issues because Windows 7 doesn't install the Telnet client by default (also, SuperUser has a thread). So, after installing it (and restarting, like Windows asked, though completely unnecessary), I opened a command prompt, and went to run my new Telnet program. I enter telnet, and receive: C:\Users\[USER]>telnet 'telnet' is not recognized as an internal or external command, operable program or batch file. "That's odd," I think to myself. So, in Windows explorer, I navigate to \Windows\System32 and see telnet.exe sitting in that folder. If I double-click on the executable file, the Telnet command prompt opens for me without a problem. So, I return to my Windows Command Prompt, and enter: C:\Users\[USER]>\Windows\System32\telnet.exe '\Windows\System32\telnet.exe' is not recognized as an internal or external command, operable program or batch file. And then (grep comes from cygwin): C:\Users\ryan\Desktop>dir \Windows\System32 | grep telnet Nothing. I've disabled UAC and have no idea why my Command Prompt is lying to me. Anyone experience something similar? To recap: In Windows 7, I have installed Telnet and can see it in my System32 folder, but cannot run it via a Command Prompt.

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  • GPO Software Uninstall Not Taking Place

    - by burmat
    I am having some trouble with my software GPO's and can't seem to find any answers using Google. I successfully deployed software using my policy but when I delete another, the uninstallation of the software does not take place. What I did: Deployed software using a GPO, used gpupdate /force on the workstation to update, reboot, and install the software Deleted another software installation by: Right-Click All Tasks Remove 'Immediately uninstall the software from users and computers' From there, I did another gpupdate /force to try and get the GPO to refresh and uninstall the software on the workstation. This did not work. I then forced replication between my domain controllers and ran another gpupdate /force on the workstation and this did not uninstall the software. There are not error logs or indications that the uninstall is being triggered when I go into the event viewer, and I know for a fact that the policy is working in other aspects. So my questions is: Where do I look next to find the answer as to why GPO software deployments are working but un-installations are not, based off of what I have already tried? Thank you in advance. UPDATE: After using gpresult /z, there is no indication of a pending un-installation or removal of software. Under the section entitled "Software Installations", the software I am trying to uninstall is not listed. There is no other indication that the software I am trying to uninstall even exists. I also turned on RSoP logging and did (yet another) gpupdate /force to yield no blatant results. There is no indication that an uninstall event was even triggered, let alone incapability or failure. Although I am sure I marked it to uninstall in case of two events (the falling out of the scope of management, as well as the removal of the entry), I am beginning to think the entry just never triggered something that should have been triggered. UPDATE #2: After troubleshooting this (frustrating) application assignment, I have chalked it up as a fluke. I have tested with other software to make sure that the uninstall of other application assignments is actually working, so I am assuming it is something related to the package directly. There is the possibility that my problem resides in something related to what @joeqwerty linked in a comment below but because I can't go back in time, I don't think I will be able to prove it. I will probably be running a script via another GPO to guarantee the un-installation of left over package installs. For now, Evan Anderson is getting the answer because of the debugging information I was able to put to good use. Thank you to everyone that helped contribute so far!

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  • NET Math Libraries

    - by JoshReuben
    NET Mathematical Libraries   .NET Builder for Matlab The MathWorks Inc. - http://www.mathworks.com/products/netbuilder/ MATLAB Builder NE generates MATLAB based .NET and COM components royalty-free deployment creates the components by encrypting MATLAB functions and generating either a .NET or COM wrapper around them. .NET/Link for Mathematica www.wolfram.com a product that 2-way integrates Mathematica and Microsoft's .NET platform call .NET from Mathematica - use arbitrary .NET types directly from the Mathematica language. use and control the Mathematica kernel from a .NET program. turns Mathematica into a scripting shell to leverage the computational services of Mathematica. write custom front ends for Mathematica or use Mathematica as a computational engine for another program comes with full source code. Leverages MathLink - a Wolfram Research's protocol for sending data and commands back and forth between Mathematica and other programs. .NET/Link abstracts the low-level details of the MathLink C API. Extreme Optimization http://www.extremeoptimization.com/ a collection of general-purpose mathematical and statistical classes built for the.NET framework. It combines a math library, a vector and matrix library, and a statistics library in one package. download the trial of version 4.0 to try it out. Multi-core ready - Full support for Task Parallel Library features including cancellation. Broad base of algorithms covering a wide range of numerical techniques, including: linear algebra (BLAS and LAPACK routines), numerical analysis (integration and differentiation), equation solvers. Mathematics leverages parallelism using .NET 4.0's Task Parallel Library. Basic math: Complex numbers, 'special functions' like Gamma and Bessel functions, numerical differentiation. Solving equations: Solve equations in one variable, or solve systems of linear or nonlinear equations. Curve fitting: Linear and nonlinear curve fitting, cubic splines, polynomials, orthogonal polynomials. Optimization: find the minimum or maximum of a function in one or more variables, linear programming and mixed integer programming. Numerical integration: Compute integrals over finite or infinite intervals, over 2D and higher dimensional regions. Integrate systems of ordinary differential equations (ODE's). Fast Fourier Transforms: 1D and 2D FFT's using managed or fast native code (32 and 64 bit) BigInteger, BigRational, and BigFloat: Perform operations with arbitrary precision. Vector and Matrix Library Real and complex vectors and matrices. Single and double precision for elements. Structured matrix types: including triangular, symmetrical and band matrices. Sparse matrices. Matrix factorizations: LU decomposition, QR decomposition, singular value decomposition, Cholesky decomposition, eigenvalue decomposition. Portability and performance: Calculations can be done in 100% managed code, or in hand-optimized processor-specific native code (32 and 64 bit). Statistics Data manipulation: Sort and filter data, process missing values, remove outliers, etc. Supports .NET data binding. Statistical Models: Simple, multiple, nonlinear, logistic, Poisson regression. Generalized Linear Models. One and two-way ANOVA. Hypothesis Tests: 12 14 hypothesis tests, including the z-test, t-test, F-test, runs test, and more advanced tests, such as the Anderson-Darling test for normality, one and two-sample Kolmogorov-Smirnov test, and Levene's test for homogeneity of variances. Multivariate Statistics: K-means cluster analysis, hierarchical cluster analysis, principal component analysis (PCA), multivariate probability distributions. Statistical Distributions: 25 29 continuous and discrete statistical distributions, including uniform, Poisson, normal, lognormal, Weibull and Gumbel (extreme value) distributions. Random numbers: Random variates from any distribution, 4 high-quality random number generators, low discrepancy sequences, shufflers. New in version 4.0 (November, 2010) Support for .NET Framework Version 4.0 and Visual Studio 2010 TPL Parallellized – multicore ready sparse linear program solver - can solve problems with more than 1 million variables. Mixed integer linear programming using a branch and bound algorithm. special functions: hypergeometric, Riemann zeta, elliptic integrals, Frensel functions, Dawson's integral. Full set of window functions for FFT's. Product  Price Update subscription Single Developer License $999  $399  Team License (3 developers) $1999  $799  Department License (8 developers) $3999  $1599  Site License (Unlimited developers in one physical location) $7999  $3199    NMath http://www.centerspace.net .NET math and statistics libraries matrix and vector classes random number generators Fast Fourier Transforms (FFTs) numerical integration linear programming linear regression curve and surface fitting optimization hypothesis tests analysis of variance (ANOVA) probability distributions principal component analysis cluster analysis built on the Intel Math Kernel Library (MKL), which contains highly-optimized, extensively-threaded versions of BLAS (Basic Linear Algebra Subroutines) and LAPACK (Linear Algebra PACKage). Product  Price Update subscription Single Developer License $1295 $388 Team License (5 developers) $5180 $1554   DotNumerics http://www.dotnumerics.com/NumericalLibraries/Default.aspx free DotNumerics is a website dedicated to numerical computing for .NET that includes a C# Numerical Library for .NET containing algorithms for Linear Algebra, Differential Equations and Optimization problems. The Linear Algebra library includes CSLapack, CSBlas and CSEispack, ports from Fortran to C# of LAPACK, BLAS and EISPACK, respectively. Linear Algebra (CSLapack, CSBlas and CSEispack). Systems of linear equations, eigenvalue problems, least-squares solutions of linear systems and singular value problems. Differential Equations. Initial-value problem for nonstiff and stiff ordinary differential equations ODEs (explicit Runge-Kutta, implicit Runge-Kutta, Gear's BDF and Adams-Moulton). Optimization. Unconstrained and bounded constrained optimization of multivariate functions (L-BFGS-B, Truncated Newton and Simplex methods).   Math.NET Numerics http://numerics.mathdotnet.com/ free an open source numerical library - includes special functions, linear algebra, probability models, random numbers, interpolation, integral transforms. A merger of dnAnalytics with Math.NET Iridium in addition to a purely managed implementation will also support native hardware optimization. constants & special functions complex type support real and complex, dense and sparse linear algebra (with LU, QR, eigenvalues, ... decompositions) non-uniform probability distributions, multivariate distributions, sample generation alternative uniform random number generators descriptive statistics, including order statistics various interpolation methods, including barycentric approaches and splines numerical function integration (quadrature) routines integral transforms, like fourier transform (FFT) with arbitrary lengths support, and hartley spectral-space aware sequence manipulation (signal processing) combinatorics, polynomials, quaternions, basic number theory. parallelized where appropriate, to leverage multi-core and multi-processor systems fully managed or (if available) using native libraries (Intel MKL, ACMS, CUDA, FFTW) provides a native facade for F# developers

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  • An Alphabet of Eponymous Aphorisms, Programming Paradigms, Software Sayings, Annoying Alliteration

    - by Brian Schroer
    Malcolm Anderson blogged about “Einstein’s Razor” yesterday, which reminded me of my favorite software development “law”, the name of which I can never remember. It took much Wikipedia-ing to find it (Hofstadter’s Law – see below), but along the way I compiled the following list: Amara’s Law: We tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run. Brook’s Law: Adding manpower to a late software project makes it later. Clarke’s Third Law: Any sufficiently advanced technology is indistinguishable from magic. Law of Demeter: Each unit should only talk to its friends; don't talk to strangers. Einstein’s Razor: “Make things as simple as possible, but not simpler” is the popular paraphrase, but what he actually said was “It can scarcely be denied that the supreme goal of all theory is to make the irreducible basic elements as simple and as few as possible without having to surrender the adequate representation of a single datum of experience”, an overly complicated quote which is an obvious violation of Einstein’s Razor. (You can tell by looking at a picture of Einstein that the dude was hardly an expert on razors or other grooming apparati.) Finagle's Law of Dynamic Negatives: Anything that can go wrong, will—at the worst possible moment. - O'Toole's Corollary: The perversity of the Universe tends towards a maximum. Greenspun's Tenth Rule: Any sufficiently complicated C or Fortran program contains an ad hoc, informally-specified, bug-ridden, slow implementation of half of Common Lisp. (Morris’s Corollary: “…including Common Lisp”) Hofstadter's Law: It always takes longer than you expect, even when you take into account Hofstadter's Law. Issawi’s Omelet Analogy: One cannot make an omelet without breaking eggs - but it is amazing how many eggs one can break without making a decent omelet. Jackson’s Rules of Optimization: Rule 1: Don't do it. Rule 2 (for experts only): Don't do it yet. Kaner’s Caveat: A program which perfectly meets a lousy specification is a lousy program. Liskov Substitution Principle (paraphrased): Functions that use pointers or references to base classes must be able to use objects of derived classes without knowing it Mason’s Maxim: Since human beings themselves are not fully debugged yet, there will be bugs in your code no matter what you do. Nils-Peter Nelson’s Nil I/O Rule: The fastest I/O is no I/O.    Occam's Razor: The simplest explanation is usually the correct one. Parkinson’s Law: Work expands so as to fill the time available for its completion. Quentin Tarantino’s Pie Principle: “…you want to go home have a drink and go and eat pie and talk about it.” (OK, he was talking about movies, not software, but I couldn’t find a “Q” quote about software. And wouldn’t it be cool to write a program so great that the users want to eat pie and talk about it?) Raymond’s Rule: Computer science education cannot make anybody an expert programmer any more than studying brushes and pigment can make somebody an expert painter.  Sowa's Law of Standards: Whenever a major organization develops a new system as an official standard for X, the primary result is the widespread adoption of some simpler system as a de facto standard for X. Turing’s Tenet: We shall do a much better programming job, provided we approach the task with a full appreciation of its tremendous difficulty, provided that we respect the intrinsic limitations of the human mind and approach the task as very humble programmers.  Udi Dahan’s Race Condition Rule: If you think you have a race condition, you don’t understand the domain well enough. These rules didn’t exist in the age of paper, there is no reason for them to exist in the age of computers. When you have race conditions, go back to the business and find out actual rules. Van Vleck’s Kvetching: We know about as much about software quality problems as they knew about the Black Plague in the 1600s. We've seen the victims' agonies and helped burn the corpses. We don't know what causes it; we don't really know if there is only one disease. We just suffer -- and keep pouring our sewage into our water supply. Wheeler’s Law: All problems in computer science can be solved by another level of indirection... Except for the problem of too many layers of indirection. Wheeler also said “Compatibility means deliberately repeating other people's mistakes.”. The Wrong Road Rule of Mr. X (anonymous): No matter how far down the wrong road you've gone, turn back. Yourdon’s Rule of Two Feet: If you think your management doesn't know what it's doing or that your organisation turns out low-quality software crap that embarrasses you, then leave. Zawinski's Law of Software Envelopment: Every program attempts to expand until it can read mail. Zawinski is also responsible for “Some people, when confronted with a problem, think 'I know, I'll use regular expressions.' Now they have two problems.” He once commented about X Windows widget toolkits: “Using these toolkits is like trying to make a bookshelf out of mashed potatoes.”

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Silverlight Cream for February 04, 2011 -- #1040

    - by Dave Campbell
    In this Issue: Shawn Wildermuth, John Papa, Jesse Liberty(-2-), Mike Wolf, Matt Casto, Levente Mihály, Roy Dallal, Mark Monster, Andrea Boschin, and Oren Gal. Above the Fold: Silverlight: "Accept and Cancel Buttons Behavior in Silverlight" Matt Casto WP7: "Windows Phone 7 Runtime Debugging" Mike Wolf Shoutouts: Al Pascual announced a get-together if you're going to be in Phoenix on February 10 (next Thursday)... I just can't tell what time it is from the page: Phoenix Dev Meet-Up From SilverlightCream.com: Ten Pet Peeves of WP7 Applications Check out Shawn Wildermuth's Top 10 annoyances when trying out any new app on the WP7... if you're a dev, you might want to keep these in mind. Silverlight TV 60: Checking Out the Zero Gravity Game, Now on Windows Phone 7 John Papa has Silverlight TV number 60 up and this one features Phoenix' own Ryan Plemons discussing the game Zero Gravity and some of the things he had to do to take the game to WP7 ... and the presentation looks as good from here as it did inside the studio :) The Full Stack: Entity Framework To Phone, The Server Side Jesse Liberty and Jon Galloway have Part 6 of their full-stack podcast up ... this is their exploration of MVC3, ASP.NET, Silverlight, and WP7... pair programming indeed! Life Cycle: Page State Management Jesse Liberty also has episode 29 (can you believe that??) of his Windows Phone From Scratch series up ... he's continuing his previous LifeCycle discussion with Page State Management this time. Windows Phone 7 Runtime Debugging Mike Wolf is one of those guys that when he blogs, we should all pay attention, and this post is no exception... he has contributed a run-time diagnostics logger to the WP7Contrib project ... wow... too cool! Accept and Cancel Buttons Behavior in Silverlight Matt Casto has his blog back up and has a behavior up some intuitive UX on ChildWindows by being able to bind to a default or cancel button and have those events activated when the user hits Enter or Escape... very cool, Matt! A classic memory game: Part 3 - Porting the game to Windows Phone 7 Levente Mihály has Part 3 of his tutorial series up at SilverlightShow, and this go-around is porting his 'memory game' to WP7... and this is pretty all-encompassing... Blend for the UI, Performance, and Tombstoning... plus all the source. Silverlight Memory Leak, Part 1 Roy Dallal completely describes how he used a couple easily-downloadable tools to find the root cause of his memory problems with is Silvleright app. Lots of good investigative information. How to cancel the closing of your Silverlight application (in-browser and out-of-browser) Mark Monster revisits a two-year old post of his on cancelling the closing of a Silverlight app... and he's bringing that concept of warning the user the he's about to exit into the OOB situation as well. Windows Phone 7 - Part #3: Understanding navigation Also continuing his WP7 tutorial series on SilverlightShow, Andrea Boschin has part 3 up which is all about Navigation and preserving state... he also has a video on the page to help demonstrate the GoBack method. Multiple page printing in Silverlight 4 Oren Gal built a Silverlight app for last years' ESRI dev summit, and decided to upgrade it this year with functionality such as save/restore, selecting favorite sessions, and printing. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • How To Quickly Reboot Directly from Windows 7 to XP, Vista, or Ubuntu

    - by The Geek
    One of the biggest annoyances with a dual-boot system is having to wait for your PC to reboot to select the operating system you want to switch to, but there’s a simple piece of software that can make this process easier. This guest article was written by Ryan Dozier from the Doztech tech blog. With a small piece of software called iReboot we can skip the above step all together and instantly reboot into the operating system we want right from Windows. Their description says: “Instead of pressing restart, waiting for Windows to shut down, waiting for your BIOS to post, then selecting the operating system you want to boot into (within the bootloader time-limit!); you just select that entry from iReboot and let it do the rest!” Don’t worry about iReboot reconfiguring  your bootloader or any dual boot configuration you have. iReboot will only boot the selected operating system once and go back to your default settings. Using iReboot iReboot is quick and easy to install. Just download it, link below, run through the setup and select the default configuration. iReboot will automatically figure out what operating systems you have installed and appear in the taskbar. Go over to the taskbar and right click on the iReboot icon and select which operating system you want to reboot into. This method will add a check mark on the operating system you want to boot into. On your next reboot the system will automatically load your choice and skip the Windows Boot Manager. If you want to reboot automatically just select “Reboot on Selection” in the iReboot menu.   To be even more productive, you can install iReboot into each Windows operating system to quickly access the others with a few simple clicks.   iReboot does not work in Linux so you will have to reboot manually. Then wait for the Windows Boot Manager to load and select your operating system.   Conclusion iReboot works on  Windows XP, Windows Vista,  and Windows 7 as well as 64 bit versions of these operating systems. Unfortunately iReboot is only available for Windows but you can still use its functionality in Windows to quickly boot up your Linux machine. A simple reboot in Linux will take you back to Windows Boot Manager. Download iReboot from neosmart.net Editor’s note: We’ve not personally tested this software over at How-To Geek, but Neosmart, the author of the software, generally makes quality stuff. Still, you might want to test it out on a test machine first. If you’ve got any experience with this software, please be sure to let your fellow readers know in the comments. Similar Articles Productive Geek Tips Restart the Ubuntu Gnome User Interface QuicklyKeyboard Ninja: 21 Keyboard Shortcut ArticlesTest Your Computer’s Memory Using Windows Vista Memory Diagnostic ToolEnable or Disable UAC From the Windows 7 / Vista Command LineSet Windows as Default OS when Dual Booting Ubuntu TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Home Networks – How do they look like & the problems they cause Check Your IMAP Mail Offline In Thunderbird Follow Finder Finds You Twitter Users To Follow Combine MP3 Files Easily QuicklyCode Provides Cheatsheets & Other Programming Stuff Download Free MP3s from Amazon

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  • How to Get Windows 7 Theme Wallpapers Without Installing Them

    - by Mysticgeek
    Are you using an older version of Windows but like the Windows 7 theme wallpapers? What if you have Windows 7 but you don’t want to install the themes just to get the wallpapers? Here is how to get them without having to install themes. This guest article was written by Ryan Dozier from the Doztech tech blog. Getting the Wallpaper on XP, Vista, or Windows 7 First download and install 7-zip on your machine (link below). After you’ve installed 7-zip, download a Windows 7 theme (link below) and right-click on the theme, select 7-Zip, and Extract to “Theme Name”… A new folder will appear with the theme name on it. When you open it, there will be a folder called DesktopBackground or something similar.   Open the folder to get the wallpapers to view the wallpapers for the theme. You can delete the extra files and just keep the wallpapers!   Getting the Wallpaper on Ubuntu Extracting the wallpaper on Ubuntu can be a little tricky. Just follow these steps and you will be able to do it. First go to the Ubuntu Software Center under the Applications menu. Search for 7zip and click on the arrow to go to the applications menu. Find the Install button and click it. It will take a couple of minutes for 7zip to install. After 7zip installs, close the Ubuntu Software Center and download a Windows 7 theme. Store it somewhere you can access it quickly. Right-click on the theme and select Rename and get rid of the themepack extension and replace it with zip. The file should be “Theme Name.zip” after you rename it. Right-click on the theme and click Extract Here. After  the extracting you will have a new folder with the theme name. Open it and go into the DesktopBackground folder to get the wallpapers. You can delete the extra files and just keep the wallpapers. If you want to get the new Windows 7 Themes Wallpapers, but don’t want to search and install them separately, this is a nice workaround. Links Get 7 zip for Windows  here Get Windows 7 Themes here Similar Articles Productive Geek Tips Windows 7 Welcome Screen Taking Forever? Here’s the Fix (Maybe)Desktop Fun: Starship Theme WallpapersDesktop Fun: Underwater Theme WallpapersDesktop Fun: Forest Theme WallpapersDesktop Fun: Fantasy Theme Wallpapers TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips VMware Workstation 7 Acronis Online Backup DVDFab 6 Revo Uninstaller Pro Cool Looking Skins for Windows Media Player 12 Move the Mouse Pointer With Your Face Movement Using eViacam Boot Windows Faster With Boot Performance Diagnostics Create Ringtones For Your Android Phone With RingDroid Enhance Your Laptop’s Battery Life With These Tips Easily Search Food Recipes With Recipe Chimp

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  • Yammer, Berkeley DB, and the 3rd Platform

    - by Eric Jensen
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:major-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:major-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:major-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:major-bidi; mso-bidi-language:EN-US;} If you read the news, you know that the latest high-profile social media acquisition was just confirmed. Microsoft has agreed to acquire Yammer for 1.2 billion. Personally, I believe that Yammer’s amazing success can be mainly attributed to their wise decision to use Berkeley DB Java Edition as their backend data store. :-) I’m only kidding, of course. However, as Ryan Kennedy points out in the video I recently blogged about, BDB JE did provide the right feature set that allowed them to reliably grow their business. Which in turn allowed them to focus on their core value add. As it turns out, their ‘add’ is quite valuable! This actually makes sense to me, a lot more sense than certain other recent social acquisitions, and here’s why. Last year, IDC declared that we are entering a new computing era, the era of the “3rd Platform.” In case you’re curious, the first 2 were terminal computing and client/server computing, IIRC. Anyway, this 3rd one is more complicated. This year, IDC refined the concept further. It now involves 4 distinct buzzwords: cloud, social, mobile, and big data. Yammer is a social media platform that runs in the cloud, designed to be used from mobile devices. Their approach, using Berkeley DB Java Edition with High Availability, qualifies as big data. This means that Yammer is sitting right smack in the center if IDC’s new computing era. Another way to put it is: the folks at Yammer were prescient enough to predict where things were headed, and get there first. They chose Berkeley DB to handle their data. Maybe you should too!

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  • Move on and look elsewhere, or confront the boss?

    - by Meister
    Background: I have my Associates in Applied Science (Comp/Info Tech) with a strong focus in programming, and I'm taking University classes to get my Bachelors. I was recently hired at a local company to be a Software Engineer I on a team of about 8, and I've been told they're looking to hire more. This is my first job, and I was offered what I feel to be an extremely generous starting salary ($30/hr essentially + benefits and yearly bonus). What got me hired was my passion for programming and a strong set of personal projects. Problem: I had no prior experience when I interviewed, so I didn't know exactly what to ask them about the company when I was hired. I've spotted a number of warning signs and annoyances since then, such as: Four developers when I started, with everyone talking about "Ben" or "Ryan" leaving. One engineer hired thirty days before me, one hired two weeks after me. Most of the department has been hiring a large number of people since I started. Extremely limited internet access. I understand the idea from an IT point of view, but not only is Facebook blocked, but so it Youtube, Twitter, and Pandora. I've also figured out that they block all access to non-DNS websites (http://xxx.xxx.xxx.xxx/) and strangely enough Miranda-IM. Low cubicles. Which is fine because I like my immediate coworkers, but they put the developers with the customer service, customer training, and QA department in a huge open room. Noise, noise, noise, and people stop to chitchat all day long. Headphones only go so far. Several emails have been sent out by my boss since I started telling us programmers to not talk about non-work-related-things like Video Games at our cubicles, despite us only spending maybe five minutes every few hours doing so. Further digging tells me that this is because someone keeps complaining that the programmers are "slacking off". People are looking over my shoulder all day. I was in the Freenode webchat to get help with a programming issue, and within minutes I had an email from my boss (to all the developers) telling us that we should NOT be connected to any outside chat servers at work. Version control system from 2005 that we must access with IE and keep the Java 1.4 JRE installed to be able to use. I accidentally updated to Java 6 one day and spent the next two days fighting with my PC to undo this "problem". No source control, no comments on anything, no standards, no code review, no unit testing, no common sense. I literally found a problem in how they handle string resource translations that stems from the simple fact that they don't trim excess white spaces, leading to developers doing: getResource("Date: ") instead of: getResource("Date") + ": ", and I was told to just add the excess white spaces back to the database instead of dealing with the issue directly. Some of these things I'd like to try to understand, but I like having IRC open to talk in a few different rooms during the day and keep in touch with friends/family over IM. They don't break my concentration (not NEARLY as much as the lady from QA stopping by to talk about her son), but because people are looking over my shoulder all day as they walk by they complain when they see something that's not "programmer-looking work". I've been told by my boss and QA that I do good, fast work. I should be judged on my work output and quality, not what I have up on my screen for the five seconds you're walking by So, my question is, even though I'm just barely at my 90 days: How do you decide to move on from a job and looking elsewhere, or when you should start working with your boss to resolve these issues? Is it even possible to get the boss to work with me in many of these things? This is the only place I heard back from even though I sent out several resume's a day for several months, and this place does pay well for putting up with their many flaws, but I'm just starting to get so miserable working here already. Should I just put up with it?

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  • GWT Best Practices - MVP

    - by GWTNewbie
    A question for all the GWT gurus out there. I'm a newbie in GWT and am trying to understand the best practices of coding a GWT application. I have gone through "Large scale application development and MVP" based on Ray Ryan's talk at Google I/O 2009 and it has given me a good starting point. I downloaded the sample source code as well for the Contacts application based on the best practices listed. The application I'm trying to develop using GWT is a bit bigger (in terms of the modules involved) when compared to the sample "Contacts" application & so I want to split it up into multiple functions. I have been reading that having a single Entry point in a GWT application is a good idea, and I don't want to dump all the code in one single AppController class & one single RpcService, what would be the best approach in this situation? How would I go about dispatching the control to multiple controllers? Is there a way to achieve this using some classes in the GWT framework?

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  • Rails Nested Forms Attributes not saving if Fields Added with jQuery

    - by looloobs
    Hi I have a rails form with a nested form. I used Ryan Bates nested form with jquery tutorial and I have it working fine as far as adding the new fields dynamically. But when I go to submit the form it does not save any of the associated attributes. However if the partial builds when the form loads it creates the attribute just fine. I can not figure out what is not being passed in the javascript that is failing to communicate that the form object needs to be saved. Any help would be great. class Itinerary < ActiveRecord::Base accepts_nested_attributes_for :trips end itinerary/new.html <% form_for ([@move, @itinerary]), :html => {:class => "new_trip" } do |f| %> <%= f.error_messages %> <%= f.hidden_field :move_id, :value => @move.id %> <% f.fields_for :trips do |builder| %> <%= render "trip", :f => builder %> <% end %> <%= link_to_add_fields "Add Another Leg to Your Trip", f, :trips %> <p><%= f.submit "Submit" %></p> <% end %> application_helper.rb def link_to_remove_fields(name, f) f.hidden_field(:_destroy) + link_to_function(name, "remove_fields(this)") end def link_to_add_fields(name, f, association) new_object = f.object.class.reflect_on_association(association).klass.new fields = f.fields_for(association, new_object, :child_index => "new_#{association}") do |builder| render(association.to_s.singularize, :f => builder) end link_to_function(name, h("add_fields(this, \"#{association}\", \"#{escape_javascript(fields)}\")")) end application.js function add_fields(link, association, content) { var new_id = new Date().getTime(); var regexp = new RegExp("new_" + association, "g") $(link).parent().before(content.replace(regexp, new_id)); }

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  • Parsing XML via jQuery, nested loops

    - by Coughlin
    I am using jQuery to parse XML on my page using $.ajax(). My code block is below and I can get this working to display say each result on the XML file, but I am having trouble because each section can have MORE THAN ONE and im trying to print ALL grades that belong to ONE STUDENT. Here is an example of the XML. <student num="505"> <name gender="male">Al Einstein</name> <course cid="1">60</course> <course cid="2">60</course> <course cid="3">40</course> <course cid="4">55</course> <comments>Lucky if he makes it to lab, hopeless.</comments> </student> Where you see the I am trying to get the results to print the grades for EACH student in each course. Any ideas on what I would do? Thanks, Ryan $.ajax({ type: "GET", url: "final_exam.xml", dataType: "xml", success: function(xml) { var student_list = $('#student-list'); $(xml).find('student').each(function(){ $(xml).find('course').each(function(){ gradeArray = $(this).text(); console.log(gradeArray); }); var name = $(this).find("name").text(); var grade = $(this).find("course").text(); var cid = $(this).find("course").attr("cid"); //console.log(cid); student_list.append("<tr><td>"+name+"</td><td>"+cid+"</td><td>"+grade+"</td></tr>"); }); } });

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  • How to add and remove nested model fields dynamically using Haml and Formtastic

    - by Brightbyte8
    We've all seen the brilliant complex forms railscast where Ryan Bates explains how to dynamically add or remove nested objects within the parent object form using Javascript. Has anyone got any ideas about how these methods need to be modified so as to work with Haml Formtastic? To add some context here's a simplified version of the problem I'm currently facing: # Teacher form (which has nested subject forms) [from my application] - semantic_form_for(@teacher) do |form| - form.inputs do = form.input :first_name = form.input :surname = form.input :city = render 'subject_fields', :form => form = link_to_add_fields "Add Subject", form, :subjects # Individual Subject form partial [from my application] - form.fields_for :subjects do |ff| #subject_field = ff.input :name = ff.input :exam = ff.input :level = ff.hidden_field :_destroy = link_to_remove_fields "Remove Subject", ff # Application Helper (straight from Railscasts) def link_to_remove_fields(name, f) f.hidden_field(:_destroy) + link_to_function(name, "remove_fields(this)") end def link_to_add_fields(name, f, association) new_object = f.object.class.reflect_on_association(association).klass.new fields = f.fields_for(association, new_object, :child_index => "new_#{association}") do |builder| render(association.to_s.singularize + "_fields", :f => builder) end link_to_function(name, h("add_fields(this, \"#{association}\", \"#{escape_javascript(fields)} \")")) end #Application.js (straight from Railscasts) function remove_fields(link) { $(link).previous("input[type=hidden]").value = "1"; $(link).up(".fields").hide(); } function add_fields(link, association, content) { var new_id = new Date().getTime(); var regexp = new RegExp("new_" + association, "g") $(link).up().insert({ before: content.replace(regexp, new_id) }); } The problem with implementation seems to be with the javascript methods - the DOM tree of a Formtastic form differs greatly from a regular rails form. I've seen this question asked online a few times but haven't come across an answer yet - now you know that help will be appreciated by more than just me! Jack

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  • Rails: Should partials be aware of instance variables?

    - by Alexandre
    Ryan Bates' nifty_scaffolding, for example, does this edit.html.erb <%= render :partial => 'form' %> new.html.erb <%= render :partial => 'form' %> _form.html.erb <%= form_for @some_object_defined_in_action %> That hidden state makes me feel uncomfortable, so I usually like to do this edit.html.erb <%= render :partial => 'form', :locals => { :object => @my_object } %> _form.html.erb <%= form_for object %> So which is better: a) having partials access instance variables or b) passing a partial all the variables it needs? I've been opting for b) as of late, but I did run into a little pickle: some_action.html.erb <% @dad.sons.each do |a_son| %> <%= render :partial => 'partial', :locals => { :son => a_son } %> <% end %> _partial.html.erb The son's name is <%= son.name %> The dad's name is <%= son.dad.name %> son.dad makes a database call to fetch the dad! So I would either have to access @dad, which would be going back to a) having partials access instance variables or I would have to pass @dad in locals, changing render :partial to <%= render :partial = 'partial', :locals = { :dad = @dad, :son = a_son } %, and for some reason passing a bunch of vars to my partial makes me feel uncomfortable. Maybe others feel this way as well. Hopefully that made some sense. Looking for some insight into this whole thing... Thanks!

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  • iOS iPad UIActionSheet Issue

    - by hart1994
    I am currently developing an application which needs an option to 'share' using multiple services; such as email, twitter. To to this, I have a UIBarButtonItem coded in and when touched, it triggers this: UIActionSheet *sheet = [[UIActionSheet alloc] initWithTitle:@"" delegate:self cancelButtonTitle:nil destructiveButtonTitle:nil otherButtonTitles:nil]; [sheet addButtonWithTitle:@"Email"]; [sheet addButtonWithTitle:@"Tweet"]; [sheet addButtonWithTitle:@"Cancel"]; sheet.cancelButtonIndex = sheet.numberOfButtons-1; [sheet showFromRect:self.view.bounds inView:self.view animated:YES]; [sheet release]; In conjunction with this to detect which button is selected: clickedButtonAtIndex:(NSInteger)buttonIndex { if (buttonIndex == actionSheet.cancelButtonIndex) { return; } switch (buttonIndex) { case 0: { [self emailThis]; break; } case 1: { [self tweetThis]; break; } } This works a treat on the iPhone. But unfortunately it displays incorrectly on the iPad. It looks like it is trying to display the UIPopoverController, but it is positioned center of the navbar with practically no height. I have looked into using the UIPopoverController, but I cannot seem to find out how to use it with buttons. Is there anyway I can adapt the code above to properly display the buttons, as it's trying to already. Many thanks, Ryan PS: I'm new to objective-c/iOS coding, so please be specific. Thank you :)

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  • Using Lambda Expressions trees with IEnumerable

    - by Loathian
    I've been trying to learn more about using Lamba expression trees and so I created a simple example. Here is the code, this works in LINQPad if pasted in as a C# program. void Main() { IEnumerable<User> list = GetUsers().Where(NameContains("a")); list.Dump("Users"); } // Methods public IEnumerable<User> GetUsers() { yield return new User{Name = "andrew"}; yield return new User{Name = "rob"}; yield return new User{Name = "chris"}; yield return new User{Name = "ryan"}; } public Expression<Func<User, bool>> NameContains(string namePart) { return u => u.Name.Contains(namePart); } // Classes public class User { public string Name { get; set; } } This results in the following error: The type arguments for method 'System.Linq.Enumerable.Where(System.Collections.Generic.IEnumerable, System.Func)' cannot be inferred from the usage. Try specifying the type arguments explicitly. However if I just substitute the first line in main with this: IEnumerable<User> list = GetUsers().Where(u => u.Name.Contains("a")); It works fine. Can tell me what I'm doing wrong, please?

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  • accepts_nested_attributes_for and nested_form plugin

    - by Denis
    Hi folks, I've the following code in a _form.html.haml partial, it's used for new and edit actions. (fyi I use the Ryan Bates' plugin nested_form) .fields - f.fields_for :transportations do |builder| = builder.collection_select :person_id, @people, :id, :name, {:multiple => true} = builder.link_to_remove 'effacer' = f.link_to_add "ajouter", :transportations works fine for the new action... for the edit action, as explain in the doc, I've to add the :id of already existing associations, so, I've to add something like = builder.hidden_field :id, ?the value? if ?.new_record? How can I get the value? Here is the doc of accepts_nested_attributes_for for reference (source: http://github.com/rails/rails/blob/master/activerecord/lib/active_record/nested_attributes.rb#L332) # Assigns the given attributes to the collection association. # # Hashes with an <tt>:id</tt> value matching an existing associated record # will update that record. Hashes without an <tt>:id</tt> value will build # a new record for the association. Hashes with a matching <tt>:id</tt> # value and a <tt>:_destroy</tt> key set to a truthy value will mark the # matched record for destruction. # # For example: # # assign_nested_attributes_for_collection_association(:people, { # '1' => { :id => '1', :name => 'Peter' }, # '2' => { :name => 'John' }, # '3' => { :id => '2', :_destroy => true } # }) # # Will update the name of the Person with ID 1, build a new associated # person with the name `John', and mark the associatied Person with ID 2 # for destruction. # # Also accepts an Array of attribute hashes: # # assign_nested_attributes_for_collection_association(:people, [ # { :id => '1', :name => 'Peter' }, # { :name => 'John' }, # { :id => '2', :_destroy => true } # ]) Thanks for your help.

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  • Python Twitter library: which one?

    - by Parand
    I realize this is a bit of a lazyweb question, but I wanted to see which python library for Twitter people have had good experiences with. I've used Python Twitter Tools and like its brevity and beauty of interface, but it doesn't seem to be one of the popular ones - it's not even listed on the Twitter Libraries page. There are, however, plenty of others listed: oauth-python-twitter2 by Konpaku Kogasa. Combines python-twitter and oauth-python-twitter to create an evolved OAuth Pokemon. python-twitter by DeWitt Clinton. This library provides a pure Python interface for the Twitter API. python-twyt by Andrew Price. BSD licensed Twitter API interface library and command line client. twitty-twister by Dustin Sallings. A Twisted interface to Twitter. twython by Ryan McGrath. REST and Search library inspired by python-twitter. Tweepy by Josh Roesslein. Supports OAuth, Search API, Streaming API. My requirements are fairly simple: Be able to use OAuth Be able to follow a user Be able to send a direct message Be able to post Streaming API would be nice Twisted one aside (I'm not using twisted in this case), have you used any of the others, and if so, do you recommend them? [Update] FWIW, I ended up going with Python Twitter Tools again. The new version supported OAuth nicely, and it's a very clever API, so I stuck to it.

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  • jQuery accordion - different image for active sections

    - by Andrew Cassidy
    Hi, I'm using Ryan Stemkoski's "Stupid Simple Jquery Accordion Menu" which is available here: stemkoski.com/stupid-simple-jquery-accordion-menu/ Here is the javascript $(document).ready(function() { //ACCORDION BUTTON ACTION (ON CLICK DO THE FOLLOWING) $('.accordionButton').click(function() { //REMOVE THE ON CLASS FROM ALL BUTTONS $('.accordionButton').removeClass('on'); //NO MATTER WHAT WE CLOSE ALL OPEN SLIDES $('.accordionContent').slideUp('normal'); //IF THE NEXT SLIDE WASN'T OPEN THEN OPEN IT if($(this).next().is(':hidden') == true) { //ADD THE ON CLASS TO THE BUTTON $(this).addClass('on'); //OPEN THE SLIDE $(this).next().slideDown('normal'); } }); /*** REMOVE IF MOUSEOVER IS NOT REQUIRED ***/ //ADDS THE .OVER CLASS FROM THE STYLESHEET ON MOUSEOVER $('.accordionButton').mouseover(function() { $(this).addClass('over'); //ON MOUSEOUT REMOVE THE OVER CLASS }).mouseout(function() { $(this).removeClass('over'); }); /*** END REMOVE IF MOUSEOVER IS NOT REQUIRED ***/ /******************************************************************************************************************** CLOSES ALL S ON PAGE LOAD ********************************************************************************************************************/ $('.accordionContent').hide(); }); and the CSS #wrapper { width: 800px; margin-left: auto; margin-right: auto; } .accordionButton { width: 800px; float: left; _float: none; /* Float works in all browsers but IE6 */ background: #003366; border-bottom: 1px solid #FFFFFF; cursor: pointer; } .accordionContent { width: 800px; float: left; _float: none; /* Float works in all browsers but IE6 */ background: #95B1CE; } /*********************************************************************************************************************** EXTRA STYLES ADDED FOR MOUSEOVER / ACTIVE EVENTS ************************************************************************************************************************/ .on { background: #990000; } .over { background: #CCCCCC; } There is an "on" class which allows the style of the accordionButton class when it is active but I would like to be able to have each active accordionButton class have a different image. http://www.thepool.ie For example, in the above site the word "WORK" should be a darker grey image when the work section is selected, so should COLLAB when it is selected etc. I can't figure out how to do this, any help would be greatly appreciated. Thanks, Andrew

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