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• Sell More, Know More, Grow More with Oracle Sales Cloud - Webcast Oct 22nd

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Today’s sales reps spend 78 percent of their time searching for information and only 22 percent selling. This inefficiency is costing you, your reps, and every prospect that stands to benefit from your products.  Join Oracle’s Thomas Kurian and Doug Clemmans as they explain: • How today’s sales processes have rendered many CRM systems obsolete • The secrets to smarter selling, leveraging mobile, social, and big data • How Oracle Sales Cloud enables smarter selling—as proven by Oracle’s own implementation of the solution Oracle experts will demo Oracle Sales Cloud to show you smarter selling in action. With Oracle Sales Cloud, reps sell more, managers know more, and companies grow more.  Date: Tuesday, October 22, 2013 Time: 18.00 CEST / 05.00 pm BST Free of Charge - Register here /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Thunderbird keeps crashing Ubuntu 12.04 64 bit

  - by maurizio ribera d'alcala'

  I have been using Thunderbird for years under different versions of Ubuntu, including 12.04 since its release. From a couple of days it keeps crashing after a few seconds after start. I tried to reinstall it creating a new profile and copying the old mail, file by file. After one day of normal functioning it started again to crash. Mozilla is receiving the crash reports. Following is the content of the last one: Add-ons: [email protected]:15.0,[email protected]:0.3.11,[email protected]:0.9.3,[email protected]:3.4.1,[email protected]:15.0,[email protected]:0.5.1,{b4447f60-db9c-11da-a94d-0800200c9a66}:0.9.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:15.0 BuildID: 20120827103657 CrashTime: 1347200254 EMCheckCompatibility: true Email: [email protected] FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1346431480 Notes: OpenGL: Tungsten Graphics, Inc -- Mesa DRI Intel(R) Sandybridge Mobile -- 3.0 Mesa 8.0.2 -- texture_from_pixmap ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 1109 StartupTime: 1347200242 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 15.0 I started Thunderbird in safe mode and tested all the add-ons. Apparently is the 'Unity Launcher Integration' that creates the problem. I say apparently because I want two wait for two-three days to be sure TB returns to its regular functioning. Is this a bug? can it be solved

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• Compressing/compacting messages over websocket on Node.js

  - by icelava

  We have a websocket implementation (Node.js/Sock.js) that exchanges data as JSON strings. As our use cases grow, so have the size of the data transmitted across the wire. The websocket protocol does not natively offer any compression feature, so in order to reduce the size of our messages we'd have to manually do something about the serialisation. There appear to be a variety of LZW implementations in Javascript, some which confuses me on their compatibility for in-browser use only versus transmission across the wire due to my lack of understanding on low-level encodings. More importantly, all of them seem to take a noticeable performance drag when Javascript is the engine doing the compression/decompression work, which is not desirable for mobile devices. Looking instead other forms of compact serialisation, MessagePack does not appear to have any active support in Javascript itself; BSON does not have any Javascript implementation; and an alternative BISON project that I tested does not deserialise everything back to their original values (large numbers), and it does not look like any further development will happen either. What are some other options others have explored for Node.js?

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• Extracting Frustum Planes (Hartmann & Gribbs method)

  - by DAVco

  I have been grappling with the Hartmann/Gribbs method of extracting the Frustum planes for some time now, with little success. There doesn't appear to be a "definitive" topic or tutorial which combines all the necessary information, so perhaps this can be it First of all, I am attempting to do this in C# (For Playstation Mobile), using OpenGL style Column-Major matrices in a Right-Handed coordinate system but obviously the math will work in any language. My projection matrix has a Near plane at 1.0, Far plane at 1000, FOV of 45.0 and Aspect of 1.7647. I want to get my planes in World-Space, so I build my frustum from the View-Projection Matrix (that's projectionMatrix * viewMatrix). The view Matrix is the inverse of the camera's World-Transform. The problem is; regardless of what I tweak, I can't seem to get a correct frustum. I think that I may be missing something obvious. Focusing on the Near and Far planes for the moment (since they have the most obvious normals when correct), when my camera is positioned looking down the negative z-axis, I get two planes facing in the same direction, rather than opposite directions. If i strafe my camera left and right (while still looking along the z axis) the x value of the normal vector changes. Obviously, something is fundamentally wrong here; I just can't figure out what - maybe someone here can?

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• Where is Oracle Utilities Application Framework V3?

  - by Anthony Shorten

  You may of noticed that the latest version of the Oracle Utilities Application Framework is V4.0.1. The last release of the Framework was V2.2. So what happened to V3? The short answer is that there is no V3 of the framework. The long answer is that the Oracle Utilities Application Framework has long been associated with Oracle Utilities Customer Care And Billing and Oracle Enterprise Taxation Management only. As more and more of the Oracle Tax And Utilities products are migrated onto the framework the association betweent eh original products on the framework is less appropriate. Therefore it was decided to pick a version number to emphasize the decouplinf of the releases of the Framework with any particular product. To illustrate this, the Oracle Mobile Workforce Management (MWM) V2.0.0 product uses Oracle Utilities Applicaton Framework V4.0.1. If we used the old numberings schema then MWM would be V4.0.1 which makes no sense, given the last release of MWM was V1.x The framework has its own development team and product management. It basicaly has its own schedule (though it is influenced by the products that use it still - which makes sense). So that s the reasoning around the version numbering change for the framework.

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• Conflict resolution for two-way sync

  - by K.Steff

  How do you manage two-way synchronization between a 'main' database server and many 'secondary' servers, in particular conflict resolution, assuming a connection is not always available? For example, I have an mobile app that uses CoreData as the 'database' on the iOS and I'd like to allow users to edit the contents without Internet connection. In the same time, this information is available on a website the devices will connect to. What do I do if/when the data on the two DB servers is in conflict? (I refer to CoreData as a DB server, though I am aware it is something slightly different.) Are there any general strategies for dealing with this sort of issue? These are the options I can think of: 1. Always use the client-side data as higher-priority 2. Same for server-side 3. Try to resolve conflicts by marking each field's edit timestamp and taking the latest edit Though I'm certain the 3rd option will open room for some devastating data corruption. I'm aware that the CAP theorem concerns this, but I only want eventual consistency, so it doesn't rule it out completely, right? Related question: Best practice patterns for two-way data synchronization. The second answer to this question says it probably can't be done.

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• Don't miss Virtual Developer Day - All about ADF next week

  - by Shay Shmeltzer

  In case you haven't heard we are holding a free online virtual developer day next week - July 10th that you should attend - even if you think you already know ADF. First the registration link - http://bit.ly/fusiondev. While one of the tracks is aimed at developer who are relatively new to ADF - and cover ADF Faces, ADF Controller and a comparison of productivity with Forms and other tools - the two other tracks have great content on some topics that you might not be familiar with even if you already work with ADF. This include sessions about the upcoming ADF Mobile, The new ADF support in Eclipse and information about Application Life Cycle Management with ADF and JDeveloper. As well as sessions that will open your mind to the areas where ADF integrates with other Fusion Middleware Solutions such as ADF integration with BI, WebCenter and SOA. Most of the sessions are quite heavy on demos and you'll get a chance to interact with the presenters and ask questions during the live event. You should register even if you can't attend the live event - this way you'll get an email pointing you to the recorded sessions for on demand viewing. See you next week.

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• Thoughts (on Windows Phone 7) from the MVP Summit

  - by Chris Williams

  Last week I packed off to Redmond, WA for my annual pilgrimage to Microsoft's MVP Summit. I'll spare you all the silly taunting about knowing stuff I can't talk about, etc... and just get to the point. I'm a XNA/DirectX MVP, an ASP Insider and a Languages (VB) Insider... so I actually had access to a pretty broad spectrum of information over the last week. Most of my time was focused on Windows Phone 7 related sessions, and while I can't dig deep into specifics, I can say that Microsoft is definitely not out of the fight for Mobile. The things I saw tell me that Microsoft is listening and paying attention to feedback, looking at what works & what doesn't and they are working their collective asses off to close the gap between Google and Apple. Anyone who has been in this industry for a while can tell you Microsoft does their best work when they are the underdog. They are currently behind, and have a lot of work ahead of them, but this is when they bring all their resources together to solve a problem. After the week I spent in Redmond, and the feedback I heard from other MVPs, and the technological previews I saw... I feel confident in betting heavily on Microsoft to pull this off.

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• Leveraging NuGet as a central repository for PowerShell modules

  - by cibrax

  We have been working a lot lately with PowerShell as part of our star product at Tellago Studios, “Moesion”. One of the main features we provide in Moesion is the ability to execute PowerShell commands remotely in a given server using a web mobile interface (You can read more in my previous post about Moesion). One of the things we realized in all this time is that PowerShell lacks of a central repository where IT guys or we, the developers, can easily grab and reuse commands.  All the commands or modules are basically spread across multiple places or websites, like personal blogs, TechNet or CodePlex projects to name a few making the search of them very hard. You are usually limited to use your favorite search engine and copy what you find. In addition, there is not an easy way to reuse, extend or version these commands, which also limits any contribution that you could make to the community.  My friend Jose wrote a great post the other day about the importance of reusing PowerShell modules, and what is the mechanism to reuse them. Jose, however, based his post in a custom implementation using a GIT repository for storing the modules. We have NuGet in the .NET platform for sharing and reusing existing libraries or code, so why can’t just leverage it for reusing PowerShell modules as well ?. Some teams in Microsoft are using NuGet for distributing libraries and binaries so it would be a great thing for all of us if they also distribute the scripting interfaces in PowerShell using NuGet. This applies to the .NET OS community as well. In fact, it looks like Andrew Nurse had the same idea and implemented a project for this in BitBucket, PsGet.

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• How-To Geek is Hiring a Geeky Writer – Here Are the Details

  - by The Geek

  Think you have the perfect combination of geek knowledge and writing skills? We’re looking for an experienced writer to join our team, and here are all the details. We need a new writer to cover topics surrounding Windows 7 or 8, home networking, home routers, security, media, troubleshooting, mobile devices, and many similar topics. We are not looking for writers that focus solely on Linux or tech news writers. Please apply if you have the following qualities: You must be a geek at heart. You must be able to put in plenty of time, work, and dedication. If you’re too busy already, don’t apply. You must be able to write articles that are easy to understand. You must be creative. You must generate ideas for articles on your own, and take suggestions like a pro. You must be at least 18 years old. You must have solid English writing skills. You must be able to write tips, how-to articles, explainers, guides, instructional articles, etc. Again, we are not looking for tech news writers. Here’s a couple of our previous articles so you can get an idea of what we’re looking for in terms of quality and content. Please make sure to look through these before you decide to apply. How-to Article: Make Your Own Windows 8 Start Button with Zero Memory Usage Explainer: HTG Explains: When Do You Need to Update Your Drivers? Explainer: HTG Explains: Why Do Hard Drives Show the Wrong Capacity in Windows? How-To Article: How to Factory Reset Your Android Phone or Tablet When It Won’t Boot How to Fix a Stuck Pixel on an LCD Monitor How to Factory Reset Your Android Phone or Tablet When It Won’t Boot Our Geek Trivia App for Windows 8 is Now Available Everywhere

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• How to deal this situation

  - by user198725878

  I would like to ask you some guidance here. Once I finished my graduation I join a company for Ruby On Rails. They trained me and put into project for ROR. I have spent 1 year of ROR development. I have done basic things in the given project. Then my company got a project for QT, learned and worked for nearly 7 months. Then my company put into me in iOS development. For the past 1 1/2 years, I have been working in the iOS development till date. Also my main worry is, changing the technology I am working makes me not having in depth knowledge on anything. I mean I can't make myself as expert in any language. What is your opinion? Now my company is going to put me into the cross-platform mobile application development. I am worried now, will this affect my growth path by leaving native development? I am ready to learn Android. As I left web development before 2 year ago, I am finding some odds with me. Should look for iOS job change now? Please let me know your advices.

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• New Version 3.1 Endeca Information Discovery Now Available

  - by Mike.Hallett(at)Oracle-BI&EPM

  Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 Business User Self-Service Data Mash-up Analysis and Discovery integrated with OBI11g and Hadoop Oracle Endeca Information Discovery 3.1 (OEID) is a major release that incorporates significant new self-service discovery capabilities for business users, including agile data mashup, extended support for unstructured analytics, and an even tighter integration with Oracle BI.  · Self-Service Data Mashup and Discovery Dashboards: business users can combine information from multiple sources, including their own up-loaded spreadsheets, to conduct analysis on the complete set.  Creating discovery dashboards has been made even easier by intuitive drag-and drop layouts and wizard-based configuration.  Business users can now build new discovery applications in minutes, without depending on IT. · Enhanced Integration with Oracle BI: OEID 3.1 enhances its’ native integration with Oracle Business Intelligence Foundation. Business users can now incorporate information from trusted BI warehouses, leveraging dimensions and attributes defined in Oracle’s Common Enterprise Information Model, but evolve them based on the varying day-to-day demands and requirements that they personally manage. · Deep Unstructured Analysis: business users can gain new insights from a wide variety of enterprise and public sources, helping companies to build an actionable Big Data strategy.  With OEID’s long-standing differentiation in correlating unstructured information with structured data, business users can now perform their own text mining to identify hidden concepts, without having to request support from IT. They can augment these insights with best in class keyword search and pattern matching, all in the context of rich, interactive visualizations and analytic summaries. · Enterprise-Class Self-Service Discovery:  OEID 3.1 enables IT to provide a powerful self-service platform to the business as part of a broader Business Analytics strategy, preserving the value of existing investments in data quality, governance, and security.  Business users can take advantage of IT-curated information to drive discovery across high volumes and varieties of data, and share insights with colleagues at a moment’s notice. · Harvest Content from the Web with the Endeca Web Acquisition Toolkit:  Oracle now provides best-of-breed data access to website content through the Oracle Endeca Web Acquisition Toolkit.  This provides an agile, graphical interface for developers to rapidly access and integrate any information exposed through a web front-end.  Organizations can now cost-effectively include content from consumer sites, industry forums, government or supplier portals, cloud applications, and myriad other web sources as part of their overall strategy for data discovery and unstructured analytics. For more information: OEID 3.1 OTN Software and Documentation Download And Endeca available for download on Software Delivery Cloud (eDelivery) New OEID 3.1 Videos on YouTube Oracle.com Endeca Site /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;}

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• Oracle Open World / Public Sector / Identity Platform

  - by user12604761

  For those attending Oracle Open World (Oct. 1st - 3rd, 2012 at the Moscone Center in San Francisco), the following details are recommended:  OOW Focus on Public Sector. Also, Oracle's foundational Identity and Access Management and Database Security products that support government security ICAM solutions are covered extensively during the event, the following will be available: The focus is on Oracle's Modern Identity Management Platform.   Integrated Identity Governance Mobile Access Management Complete Access Management Low Risk Upgrades The options for attendees include 18 sessions for Identity and Access Management, 9 Identity and Access Management demonstration topics at the Identity Management Demo Grounds, and 2 hands on labs, as well as 21 database security sessions. Oracle Public Sector Reception at OOW:  Join Oracle's Public Sector team on Monday, October 1 for a night of food and sports in a casual setting at Jillian’s, adjacent to Moscone Center on Fourth Street. In addition to meeting the Public Sector team, you can enjoy Monday Night Football on several big screen TVs in a fun sports atmosphere. When: Monday, October 1, 6:30 p.m.–9:30 p.m. Where: Jillian's, 101 Fourth Street, San Francisco 

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• My Obligatory IPad Post

  - by mark.wilcox

  I've had my IPad for about a week now. So I thought I'd write some thoughts down based on my initial experiences. Here are my initial take-aways: 1 - Netflix OnDemand - I'm a movie junkie. I'm now more apt to just start a movie as background sound for my workday (I telecommute - so except for the occasional bark from my dog, it's awfully quiet here if I don't have something going). 2 - The Email Client is really nice and I'm as fast or faster typing when I have the wireless keyboard engaged. Even with onscreen keyboard - I'm already close to 75% of desktop speed 3 - The battery life is incredible - I think this is the first case where a mobile device actually under-promised on battery 4 - It totally has killed the notion of using a normal PC for my wife and mother-in-law - neither of which had wanted an iPhone/iPod Touch or really any Apple device until they got to play with my iPad. The concept of - instant on, easy to hold and touch-based navigation has them hooked. Heck, it has me hooked. My ultimate goal is to be able to have it at least replace the need to take my netbook with me on the road. I haven't had a chance to complete my testing on that front yet - between work, my wife traveling (for a change) and now my wife home sick - I haven't had time to just play with it. But so far my only regret - that I haven't already bought two more for everyone else in my family who wants to use mine. Posted via email from Virtual Identity Dialogue

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• Responsive Design: Which Framework Should I Use? CSS3 & HTML5

  - by Jayhal

  I've been looking for a suitable set of HTML5/CSS3 foundation files to start new projects on. I started off piecing together my own files, but I believe I might be better served in finding a solid and fairly compatible(with me) CSS3/HTML5 framework and then tweaking certain things that may not best suit my own process. I'd love to find something that is responsive and that includes aspects focusing on layout, type(hor and vert baselines), form and interface components, cross-browser issues, and preferably built on something other than a just imple css reset, but that does include rebuilding elements consistently across browsers for a clean work slate. Extra features like polyfills or others area great, as is good documentation and examples. So far, off the top of my head I know of, Skeleton 1140 Grid 320 & Up (plus BP) HTML5 Boilerplate 2.0 and Mobile Inuit.css Less Framework Fluir Perkins.Less A few WP themes Are there any great one I don't know about? I work a lot in WP, and something that is easily incorporated (but also stand alone) is ideal. Plugins and wide set feature while maintaining the ability to cut it down when needed(flexibility) is also a big plus, and in par with a faster learning, since I want to start using whatever I find immediately . What are some of the better options you guys might be able to recommend? Systems or scripts, plugins, and other related tools are also welcome, Thanks!

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• Customer Experience Management for Retail 2.0 - part 2 / 2

  - by Sanjeev Sharma

  In the previous post, i discussed some of the key trends shaping up in the retail industry, their implications and the challenges facing retailers seeking to regain control of the buyer-seller relationship. Is Customer Experience Management the panacea for the ailing retailers who are now awakening to the power of the consumer? Quite honestly, customer acquisition, retention and satisfaction have been top of mind for retailers for quite some time now. The missing piece of this puzzle is bringing all those countless hours of strategy and planning to fruition. This is more of an execution gap than anything else. Although technology has made consumers more informed, more mobile and more social, customer experience is still largely defined by delivering on the following: Consistent experiences, whether shopping online or offline Personalize-able interaction ("mass market" sounds good as an internal strategy but not when you are a buyer!) Timely order fulfillment, if not pro-active notification of delays Below is a concept architecture for streamlining front-end, mid-office and back-end interfaces through shared process to achieve consistency and efficiency in managing the customer experience from order capture to order provisioning.

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• How to deal with the need to know multiple programming languages? When to stop learning new languages?

  - by Raphael

  I am a relatively young programmer. I am 23 and I have been programming professionally for about 5 years. As most programmers I started with C, learned some x86 assembly for fun and then I found C++ which turned out to be my greatest passion in the programming world. Programming with C and C++ forces you to learn platform specific APIs, libs and frameworks all of each requires constant study and experimentation. After some time I had to move on to Java and C# as the demand on my region is basically for these languages. With these languages I entered the world of web development and then I had to learn javascript. Developing for the .NET Framework was exciting at first but I constantly felt as I was getting tied up by Microsoft (and of course the .NET Framework was driving me away from Linux). For desktop development I could do pretty much everything I did with .NET using C++ with Qt but for web development I had to look for an alternative. Quickly I found Django and then I proceeded to learn Python so I could use Django. Nowadays I am learning iOS development with Objective-C. So far it was pretty much easy to learn all these languages (C++ trained me well) but I am worried that someday I won't be able to keep track of them all. Just to clarify. The only languages I learned cause I had to were C# and Java. All of the others I learned for fun, because I love programming and learning new things. Also I like to keep my skills sharp on desktop, web and mobile development. My question is: How do you keep track of multiple programming languages? (I mean, keep track of changes to these languages and keep your skills sharp) and: Is there such a thing as enough programming languages?

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• Top Three Reasons to Move to the Cloud Before Your Next Upgrade

  - by yaldahhakim

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} 1) Reduced Cost - During major upgrades, most organizations typically need to replace or invest in extra hardware and other IT resources to support the upgrade. With the Cloud, this can become more of an Op-ex discussion. The flexibility and scalability of the cloud also allows for new business solution to be set up more quickly with the ability to scale IT resources to closely map to changing business requirements. . This enables more and faster innovation because you are spending money to focus on core business initiatives instead of setting up complex environments. 2) Reduced Risk- This is especially true when you are working with a cloud provider that possesses substantial in-house expertise. Oracle Managed Cloud Services has been hosting and managing customer’s business applications for over a decade and has help hundreds of customers upgrade and adopt new technologies faster and better. Customer have access to over 15,000 Oracle experts in operation centers around the world that can work around the clock and have direct access Oracle Development to optimize our customers’ upgrade experience. 3) Reduced Downtime - Whether a customer is looking to upgrade their E-Business Suite, PeopleSoft, JD-Edwards, or Fusion applications, we’ve developed standardized best practices and tools across the technology stack to accelerate the upgrade and migration with substantially reduced timelines and risk. And because the process is repeatable, customer stay more current on the latest releases, continuously taking advantage of the newest innovations – without the headache.. By leveraging the economies and expertise of scale that belong to Oracle, you can sleep better at night knowing that your next major application upgrade is taken care of. Check out the video of this Managed Cloud Services customer to learn more about their experience.

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• Oracle Customer Experience (CX) Solutions Make Retailers Merry

  - by Tuula Fai

  Tis the season to be jolly. If you’re a retailer, your level of jolliness depends on sales. So you watch trends like U.S. store traffic increasing 3.5% to 308 million on Black Friday but sales actually falling 1.8% to $11.2 billion. Fortunately, by the end of November, retail sales were up 3.7% over the previous year, thanks to life recovering after Hurricane Sandy. And online sales topped $1 billion for the first time ever! Who are the companies improving their sales online? They are big names like Walgreen’s Drugstore.com, Nordstrom’s HauteLook, and Intuit. More importantly, how are they doing it? They use cutting-edge business practices enabled by Oracle’s CX Cloud Service & Support solutions to: Increase conversions rates and order sizes (Customer Acquisition) Enhance customer satisfaction and loyalty (Customer Retention) Reduce contact center costs and improve agent productivity (Operational Efficiency). Acquisition + Retention + Operational Efficiency = Sustainable Growth and Profits. That’s the magic formula for retail customer service success. Don’t take our word for it. Look at the results of these Oracle customers: Walgreen’s Drugstore—30% sales conversion rate on chat sessions with 20% increase in shopping cart size Nordstrom’s HauteLook—40,000+ interactions per month—20% growth over last year— efficiently managed by 40 agents, with no increase in IT costs Intuit—50% increase in customer satisfaction and 70% decrease in cost per interaction Using Oracle’s CX Cloud & Service solutions, these retailers deliver consistent, relevant, and personalized experiences across all touchpoints, including social, mobile, and web. Their ability to connect with customers anytime, anywhere—providing the right answer at the right time—helps them create a defensible advantage in the marketplace. Want to learn more? Please visit http://www.oracle.com/goto/cloudlaunchpad for free resources on delivering exceptional customer service in the Cloud. Also, watch our YouTube channel to learn more about seamless multichannel retail and Winston Furnishings’ exceptional customer experience.

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• Collision with half of a semi-circle

  - by heitortsergent

  I am trying to port a game I made using Flash/AS3, to the Windows Phone using C#/XNA 4.0. You can see it here: http://goo.gl/gzFiE In the flash version I used a pixel-perfect collision between meteors (it's a rectangle, and usually rotated) that spawn outside the screen, and move towards the center, and a shield in the center of the screen(which is half of a semi-circle, also rotated by the player), which made the meteor bounce back in the opposite direction it came from, when they collided. My goal now is to make the meteors bounce in different angles, depending on the position it collides with the shield (much like Pong, hitting the borders causes a change in the ball's angle). So, these are the 3 options I thought of: Pixel-perfect collision (Microsoft has a sample) , but then I wouldn't know how to change the meteor angle after the collision 3 BoundingCircle's to represent the half semi-circle shield, but then I would have to somehow move them as I rotate the shield. Farseer Physics. I could make a shape composed of 3 lines, and use that as the collision object for the shield. Is there any other way besides those? Which would be the best way to do it(it's aimed towards mobile devices, so pixel-perfect is probably not a good choice)? Most of the time there's always a easier/better way than what we think of...

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• Google+ Platform Office Hours for April 25, 2012: Q&A with the Hangouts API Team

  Google+ Platform Office Hours for April 25, 2012: Q&A with the Hangouts API Team This week we were joined by Richard Dunn of the Hangouts API team who answered questions about the Hangouts API. Discuss this video on Google+: goo.gl 1:09 - What's going on with the Hangouts API? 3:43 - Jason shares information about his current projects 5:40 - Can I prevent a Hangout app from running within a Hangout On Air? 8:05 - Can we have APIs to control On Air features? 10:05 - Could a Silverlight / JavaScript bridge be created so we can use them in Hangout Apps? 12:01 - Is there a way to obfuscate the code for a Hangouts app? 15:24 - Are there plans to consolidate the various comment and chat channels for Hangouts On Air? 18:53 - When will Hangouts On Air come to Android? 20:48 - How can I access the OAuth token from the API? - developers.google.com 22:39 - When will we have Hangout apps on the mobile devices? 24:57 - Is it possible to search for 2 or more hash tags via the search REST API? 25:45 - Will we see a PHP REST API demo today? 26:20 - How can I restrict usage of a Hangout app? 30:07 - How do you hold a hangout that is simulcast on YouTube? 31:07 - Why do users show up as empty objects before they've authorized the app? 32:52 - What are the best practice for storing user specific configuration? 38:06 - Is anyone doing in application payment? 39:22 - Has anyone written any books about Hangout apps? From: GoogleDevelopers Views: 1619 19 ratings Time: 42:04 More in Science & Technology

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• Mapping Your Customer Experience Journey

  - by Michael Hylton

  For those who attended today’s Oracle Customer Experience Summit keynote you heard from Brian Curran talk about the strategies and best practices to implement customer experience (CX) in your organization.  He spoke about how this evolving journey begins by understanding six steps to transform your business and put your customers front and center.  Here are those key six steps: What are the strategic business objectives in your company? What are your operational objectives and KPIs necessary to measure a CX project? Build an income statement and create “what if” scenarios and see how changes impact your business’ bottom line.  Explore what keeps you from getting to your own goals for your business. Define the business objectives and opportunities you want to meet? Understand the trends and accelerators in the market?  What factors are going on in the market affect that impact your business?  Social?  Mobile?  Cloud?  Just to name a few.  Many of these trends may signal a change in the way people think about your business. What approach will you take to solve these issues?  Understand who your customer is.  How do you need to adapt your business to build relevant, personalized customer experiences. What technologies can you implement to address CX?  Does technology help you solve your problem? A great way to begin your customer experience journey is a concept called journey mapping, one of the most powerful and deceptively simple tools for unlocking CX innovation at your organization. Here is where you can learn more about how you can bring this concept into your business to drive great customer experiences.

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• Robots &amp; Pencils Bring iOS Dev Camp/Dev School to Winnipeg

  - by D'Arcy Lussier

  My buddy Paul Thorsteinson from Robots and Pencils has come up with an elaborate way to collect his Mac power adaptor that I keep forgetting to mail to him – he’s coming to town with Jonathan Rasmusson to run an iPhone Dev Camp and two-day Dev School here in Winnipeg! From the email he sent me: We are going to be bringing our successful iOS dev school out to the 'Peg in October as well has hosting a dev camp on the Friday night (comparable to a .net user group type deal).  If you know any peeps in Manitoba who are interested in these, please pass along!  .Net developers are welcome to come and heckle as well ;) Winnipeg iPhone Dev Camp October 26th Marlborough Hotel, 5:30pm Cost: $10 http://ios-dev-camp-winnipeg-eorg.eventbrite.com/ ^for devs of any level interested in meeting other devs hearing talks of all levels.  Food and networking Winnipeg iPhone Dev School October 27th, 28th, Marlborough Hotel Cost: $899 + GST http://academy.robotsandpencils.com/training ^For devs looking to get their feet wet in iOS dev Paul has spoken at Prairie Dev Con before and is vastly knowledgeable in mobile development. You can see his work in Spy vs Spy, Catch the Princess, World Explorer for Minecraft, Deco Windshield (yes they run their entire business on their iPad), Anthm, Own This World and too many other apps. If you’re into iOS development, looking to get in, or wanting to improve your skills, consider these great professional development opportunities! D

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• Inactive JSRs looking for Spec Leads

  - by heathervc

  You may have noticed that some JSRs have a classification of "Inactive" on their JSR page.  The introduction of this term in 2009 was part of an effort to enable and encourage more transparency into the development of JSRs.  You can read more about Inactive JSRs here and also in the JCP FAQ.The following JSR proposals have been Inactive since at least 2009. If you are a JCP Member and are interested in taking over the Specification Lead role for one of these JSRs, please contact the PMO at [email protected] on or before 23 April 2012. With that message, please include the following: the subject line "Spec Lead for JSR ###," where '###' is the JSR number which JCP Member you represent why you wish to take over the Specification lead role Here is the current list of Inactive JSRs for which Members can request to become Specification Leads: JSR 122, JAIN JCAT JSR 161, JAIN ENUM API Specification JSR 182, JPay - Payment API for the Java Platform JSR 210, OSS Service Quality Management API JSR 241, The Groovy Programming Language JSR 251, Pricing API JSR 278, Resource Management API for Java ME JSR 304, Mobile Telephony API v2 JSR 305, Annotations for Software Defect Detection JSR 320, Services Framework

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• Two Weeks To Go, Still Time to Register

  - by speakjava

  Yes, it's now only two weeks to the start of the 17th JavaOne conference! This will be my ninth JavaOne, I came fairly late to this event, attending for the first time in 2002.  Since then I've missed two conferences, 2006 for the birth of my son (a reasonable excuse I think) and 2010 for reasons we'll not go into here.  I have quite the collection of show devices, I've still got the WoWee robot, the HTC phone for JavaFX, the programmable pen and the Sharp Zaurus.  The only one I didn't keep was the homePod music player (I wonder why?) JavaOne is a special conference for many reasons, some of which I list here: A great opportunity to catch up on the latest changes in the Java world.  This is not just in terms of the platform, but as much about what people are doing with Java to build new and cool applications. A chance to meet people.  We have these things called BoFs, which stands for "Birds of a Feather", as in "Birds of a feather, flock together".  The idea being to have sessions where people who are interested in the same topic don't just get to listen to a presentation, but get to talk about it.  These sessions are great, but I find that JavaOne is as much about the people I meet in the corridors and the discussions I have there as it is about the sessions I get to attend. Think outside the box.  There are a lot of sessions at JavaOne covering the full gamut of Java technologies and applications.  Clearly going to sessions that relate to your area of interest is great, but attending some of the more esoteric sessions can often spark thoughts and stimulate the imagination to go off and do new and exciting things once you get back. Get the lowdown from the Java community.  Java is as much about community as anything else and there are plenty of events where you can get involved.  The GlassFish party is always popular and for Java Champions and JUG leaders there's a couple of special events too. Not just all hard work.  Oracle knows how to throw a party and the appreciation event will be a great opportunity to mingle with peers in a more relaxed environment.  This year Pearl Jam and Kings of Leon will be playing live.  Add free beer and what more could you want? So there you have it.  Just a few reasons for why you want to attend JavaOne this year.  Oh, and of course I'll be presenting three sessions which is even more reason to go.  As usual I've gone for some mainstream ("Custom Charts" for JavaFX) and some more 'out there' ("Java and the Raspberry Pi" and "Gestural Interfaces for JavaFX").  Once again I'll be providing plenty of demos so more than half my luggage this year will consist of a Kinect, robot arm, Raspberry Pis, gamepad and even an EEG sensor. If you're a student there's one even more attractive reason for going to JavaOne: It's Free! Registration is here.  Hope to see you there!

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