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  • form serialize problem

    - by ZX12R
    I have a form. I am trying to validate it through AJAX GET requests. So i am trying to send the field values in the GET request data. $('#uxMyForm').serialize(); the problem it is returning something undecipherable. I have used serialize before. This is totally bizzare. the return value of serialize is authenticity_token=oRKIDOlPRqfnRehedcRRD7WXt6%2FQ0zLeQqwIahJZJfE%3D&customer%5BuxName%5D=&customer%5BuxEmail%5D=&customer%5BuxResidentialPhone%5D=&customer%5BuxMobilePhone%5D=&customer%5BuxDateOfBirth%5D=&customer%5BuxAddress%5D=&customer%5BuxResidentialStatus%5D= i have no idea how to use this. Thanks

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  • error handling in asp.net

    - by user98454
    Hi How can i pass the different types of errors from Data access layer to presentation layer? suppose if we take the northwind database scenario I want to delete the customer, so i selected one customer in ui and clicked the "delete" button.It internally calls the "delete" in data access layer. The prerequisite for deleting the customer is that the customer doesn't have any orders.So in data access layer we wil check whether that customer has any orders.If the customer has orders how can we pass the message from dal to presentation layer that the customer has orders and we don't delete. Am i doing right?is there any other ways to deal with this type? Thanks in advance

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  • Rails - undefined method `name' for nil:NilClass

    - by sscirrus
    Hi guys, Quick question. Here is my code: #routes map.resources :customers, :has_many => [:addresses, :matchings] map.connect ":controller/:action/:id" #url path: http://127.0.0.1:3000/customers/index/3 #customers controller def index @customer = Customer.find(params[:id]) end #customers view/index.html.erb ... <%= @customer.name %> ... Error: undefined method `name' for nil:NilClass. Here's my reasoning. The parameter :id is coming from my url path (i.e. we're looking for customer #3 in the above path). @customer should find that array easily, then @customer.name should produce the name, but apparently @customer is blank. Why? I assume the problem is that I'm not producing an array in my controller?

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  • Can someone explain how pointer to pointer works?

    - by user3549560
    I don't really understand how the pointer to pointer works. Any way to do the same work without using pointer to pointer? struct customer{ char name[20]; char surname[20]; int code; float money; }; typedef struct customer customer; void inserts(customer **tmp) { *tmp = (customer*)malloc(sizeof(customer)); puts("Give me a customer name, surname code and money"); scanf("%s %s %d %f", (*tmp)->name, (*tmp)->surname, &(*tmp)->code,&(*tmp)->money); }

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  • Composite pattern in C++ problem

    - by annouk
    Hello! I have to work with an application in C++ similar to a phone book: the class Agenda with an STL list of Contacts.Regarding the contacts hierarchy,there is a base-class named Contact(an abstract one),and the derived classes Friend and Acquaintance(the types of contact). These classes have,for instance, a virtual method called getName,which returns the name of the contact. Now I must implement the Composite pattern by adding another type of contact,Company(being derived from Contact),which also contains a collection of Contacts(an STL list as well),that can be either of the "leaf" type(Friends or Acquaintances),or they can be Companies as well. Therefore,Company is the Compound type. The question is: how and where can I implement an STL find_if to search the contact with a given name(via getName function or suggest me smth else) both among the "leaf"-type Contact and inside the Company collection? In other words,how do I traverse the tree in order to find possible matches there too,using an uniform function definition? I hope I was pretty clear...

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  • JPA Native Query (SQL View)

    - by Uchenna
    I have two Entities Customer and Account. @Entity @Table(name="customer") public class Customer { private Long id; private String name; private String accountType; private String accountName; ... } @Entity @Table(name="account") public class Account { private Long id; private String accountName; private String accountType; ... } i have a an sql query select a.id as account_id, a.account_name, a.account_type, d.id, d.name from account a, customer d Assumption account and customer tables are created during application startup. accountType and accountName fields of Customer entity should not be created. That is, only id and name columns will be created. Question How do i run the above sql query and return a Customer Entity Object with the accountType and accountName properties populated with sql query's account_name and account_type values. Thanks

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  • Setting up a VPN connection to Amazon VPC - routing

    - by Keeno
    I am having some real issues setting up a VPN between out office and AWS VPC. The "tunnels" appear to be up, however I don't know if they are configured correctly. The device I am using is a Netgear VPN Firewall - FVS336GV2 If you see in the attached config downloaded from VPC (#3 Tunnel Interface Configuration), it gives me some "inside" addresses for the tunnel. When setting up the IPsec tunnels do I use the inside tunnel IP's (e.g. 169.254.254.2/30) or do I use my internal network subnet (10.1.1.0/24) I have tried both, when I tried the local network (10.1.1.x) the tracert stops at the router. When I tried with the "inside" ips, the tracert to the amazon VPC (10.0.0.x) goes out over the internet. this all leads me to the next question, for this router, how do I set up stage #4, the static next hop? What are these seemingly random "inside" addresses and where did amazon generate them from? 169.254.254.x seems odd? With a device like this, is the VPN behind the firewall? I have tweaked any IP addresses below so that they are not "real". I am fully aware, this is probably badly worded. Please if there is any further info/screenshots that will help, let me know. Amazon Web Services Virtual Private Cloud IPSec Tunnel #1 ================================================================================ #1: Internet Key Exchange Configuration Configure the IKE SA as follows - Authentication Method : Pre-Shared Key - Pre-Shared Key : --- - Authentication Algorithm : sha1 - Encryption Algorithm : aes-128-cbc - Lifetime : 28800 seconds - Phase 1 Negotiation Mode : main - Perfect Forward Secrecy : Diffie-Hellman Group 2 #2: IPSec Configuration Configure the IPSec SA as follows: - Protocol : esp - Authentication Algorithm : hmac-sha1-96 - Encryption Algorithm : aes-128-cbc - Lifetime : 3600 seconds - Mode : tunnel - Perfect Forward Secrecy : Diffie-Hellman Group 2 IPSec Dead Peer Detection (DPD) will be enabled on the AWS Endpoint. We recommend configuring DPD on your endpoint as follows: - DPD Interval : 10 - DPD Retries : 3 IPSec ESP (Encapsulating Security Payload) inserts additional headers to transmit packets. These headers require additional space, which reduces the amount of space available to transmit application data. To limit the impact of this behavior, we recommend the following configuration on your Customer Gateway: - TCP MSS Adjustment : 1387 bytes - Clear Don't Fragment Bit : enabled - Fragmentation : Before encryption #3: Tunnel Interface Configuration Your Customer Gateway must be configured with a tunnel interface that is associated with the IPSec tunnel. All traffic transmitted to the tunnel interface is encrypted and transmitted to the Virtual Private Gateway. The Customer Gateway and Virtual Private Gateway each have two addresses that relate to this IPSec tunnel. Each contains an outside address, upon which encrypted traffic is exchanged. Each also contain an inside address associated with the tunnel interface. The Customer Gateway outside IP address was provided when the Customer Gateway was created. Changing the IP address requires the creation of a new Customer Gateway. The Customer Gateway inside IP address should be configured on your tunnel interface. Outside IP Addresses: - Customer Gateway : 217.33.22.33 - Virtual Private Gateway : 87.222.33.42 Inside IP Addresses - Customer Gateway : 169.254.254.2/30 - Virtual Private Gateway : 169.254.254.1/30 Configure your tunnel to fragment at the optimal size: - Tunnel interface MTU : 1436 bytes #4: Static Routing Configuration: To route traffic between your internal network and your VPC, you will need a static route added to your router. Static Route Configuration Options: - Next hop : 169.254.254.1 You should add static routes towards your internal network on the VGW. The VGW will then send traffic towards your internal network over the tunnels. IPSec Tunnel #2 ================================================================================ #1: Internet Key Exchange Configuration Configure the IKE SA as follows - Authentication Method : Pre-Shared Key - Pre-Shared Key : --- - Authentication Algorithm : sha1 - Encryption Algorithm : aes-128-cbc - Lifetime : 28800 seconds - Phase 1 Negotiation Mode : main - Perfect Forward Secrecy : Diffie-Hellman Group 2 #2: IPSec Configuration Configure the IPSec SA as follows: - Protocol : esp - Authentication Algorithm : hmac-sha1-96 - Encryption Algorithm : aes-128-cbc - Lifetime : 3600 seconds - Mode : tunnel - Perfect Forward Secrecy : Diffie-Hellman Group 2 IPSec Dead Peer Detection (DPD) will be enabled on the AWS Endpoint. We recommend configuring DPD on your endpoint as follows: - DPD Interval : 10 - DPD Retries : 3 IPSec ESP (Encapsulating Security Payload) inserts additional headers to transmit packets. These headers require additional space, which reduces the amount of space available to transmit application data. To limit the impact of this behavior, we recommend the following configuration on your Customer Gateway: - TCP MSS Adjustment : 1387 bytes - Clear Don't Fragment Bit : enabled - Fragmentation : Before encryption #3: Tunnel Interface Configuration Outside IP Addresses: - Customer Gateway : 217.33.22.33 - Virtual Private Gateway : 87.222.33.46 Inside IP Addresses - Customer Gateway : 169.254.254.6/30 - Virtual Private Gateway : 169.254.254.5/30 Configure your tunnel to fragment at the optimal size: - Tunnel interface MTU : 1436 bytes #4: Static Routing Configuration: Static Route Configuration Options: - Next hop : 169.254.254.5 You should add static routes towards your internal network on the VGW. The VGW will then send traffic towards your internal network over the tunnels. EDIT #1 After writing this post, I continued to fiddle and something started to work, just not very reliably. The local IPs to use when setting up the tunnels where indeed my network subnets. Which further confuses me over what these "inside" IP addresses are for. The problem is, results are not consistent what so ever. I can "sometimes" ping, I can "sometimes" RDP using the VPN. Sometimes, Tunnel 1 or Tunnel 2 can be up or down. When I came back into work today, Tunnel 1 was down, so I deleted it and re-created it from scratch. Now I cant ping anything, but Amazon AND the router are telling me tunnel 1/2 are fine. I guess the router/vpn hardware I have just isnt up to the job..... EDIT #2 Now Tunnel 1 is up, Tunnel 2 is down (I didn't change any settings) and I can ping/rdp again. EDIT #3 Screenshot of route table that the router has built up. Current state (tunnel 1 still up and going string, 2 is still down and wont re-connect)

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  • A methology that allows for a single Java code base covering many different versions?

    - by Thorbjørn Ravn Andersen
    I work in a small shop where we have a LOT of legacy Cobol code and where a methology has been adopted to allow us to minimize forking and branching as much as possible. For a given release we have three levels: CORE - bottom layer, this code is common to all releases GROUP - optional code common to several customers. CUSTOMER - optional code specific for a single customer. When a program is needed, it is first searched for in CUSTOMER, then in GROUP and finally in CORE. A given application for us invokes many programs which all are looked for in this sequence (think exe files and PATH under Windows). We also have Java programs interacting with this legacy code, and as the core-group-customer lookup mehchanism does not lend it self easily to Java it has tended to grow in a CVS branch for each customer, requiring much too much maintainance. The Java part and the backend part tend to be developed in parallel. I have been assigned to figure out a way to make the two worlds meet. Essentially we want a Java enviornment which allows us to have a single code base with sources for each release, where we easily can select a group and a customer and work with the application as it goes for that customer, and then easily switch to another codeset and THAT customer. I was thinking of perhaps a scenario with an Eclipse project for each core, customer, and group and then use Project Sets to select those we need for a given scenario. The problem I cannot get my head about, is how we would create robust code in the CORE projects which will work regardless of which group and customer is selected. A Factory class which knows which sub class of a passed Class object to invoke instead of each and every new? Others must have had similar code base management problems. Anybody with experiences to share? EDIT: The conclusion to this problem above has been that CVS needs to be replaced with a source code management system better suited for dealing with many branches concurrently and the migration of source from one component to the other while keeping history. Inspired by the recent migration by slf4j and logback we are currently looking at git as it handles branches very well. We've considered subversion and mercurial too but git appears to be better for single location, multibranched projects. I've asked about Perforce in another question, but my personal inclination is towards open source solutions for something as crucial as this. EDIT: After some more pondering, we've found that our actual pain point is that we use branches in CVS, and that branches in CVS are the easiest to work with if you branch ALL files! The revised conclusion is that we can do this with CVS alone, by switching to a forest of java projects, each corresponding to one of the levels above, and use the Eclipse build paths to tie them together so each CUSTOMER version pulls in the appropriate GROUP and CORE project. We still want to switch to a better versioning system but this is so important a decision so we want to delay it as much as possible. EDIT: I now have a proof-of-concept implementation of the CORE-GROUP-CUSTOMER concept using Google Guice 2.0 - the @ImplementedBy tag is just what we need. I wonder what everybody else does? Using if's all over the place? EDIT: Now I also need this functionality for web applications. Guice was until the JSR-330 is in place. Anybody with versioning experience? EDIT: JSR-330/299 is now in place with the JEE6 reference implementation Weld based on JBoss Seam and I have reimplemented the proof-of-concept with Weld and can see that if we use @Alternative along with ... in beans.xml we can get the behaviour we desire. I.e. provide a new implementation for a given functionality in CORE without changing a bit in the CORE jars. Initial reading up on the Servlet 3.0 specification indicates that it may support the same functionality for web application resources (not code). We will now do initial testing on the real application.

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  • Domain Validation in a CQRS architecture

    - by Jupaol
    Basically I want to know if there is a better way to validate my domain entities. This is how I am planning to do it but I would like your opinion The first approach I considered was: class Customer : EntityBase<Customer> { public void ChangeEmail(string email) { if(string.IsNullOrWhitespace(email)) throw new DomainException(“...”); if(!email.IsEmail()) throw new DomainException(); if(email.Contains(“@mailinator.com”)) throw new DomainException(); } } I actually do not like this validation because even when I am encapsulating the validation logic in the correct entity, this is violating the Open/Close principle (Open for extension but Close for modification) and I have found that violating this principle, code maintenance becomes a real pain when the application grows up in complexity. Why? Because domain rules change more often than we would like to admit, and if the rules are hidden and embedded in an entity like this, they are hard to test, hard to read, hard to maintain but the real reason why I do not like this approach is: if the validation rules change, I have to come and edit my domain entity. This has been a really simple example but in RL the validation could be more complex So following the philosophy of Udi Dahan, making roles explicit, and the recommendation from Eric Evans in the blue book, the next try was to implement the specification pattern, something like this class EmailDomainIsAllowedSpecification : IDomainSpecification<Customer> { private INotAllowedEmailDomainsResolver invalidEmailDomainsResolver; public bool IsSatisfiedBy(Customer customer) { return !this.invalidEmailDomainsResolver.GetInvalidEmailDomains().Contains(customer.Email); } } But then I realize that in order to follow this approach I had to mutate my entities first in order to pass the value being valdiated, in this case the email, but mutating them would cause my domain events being fired which I wouldn’t like to happen until the new email is valid So after considering these approaches, I came out with this one, since I am going to implement a CQRS architecture: class EmailDomainIsAllowedValidator : IDomainInvariantValidator<Customer, ChangeEmailCommand> { public void IsValid(Customer entity, ChangeEmailCommand command) { if(!command.Email.HasValidDomain()) throw new DomainException(“...”); } } Well that’s the main idea, the entity is passed to the validator in case we need some value from the entity to perform the validation, the command contains the data coming from the user and since the validators are considered injectable objects they could have external dependencies injected if the validation requires it. Now the dilemma, I am happy with a design like this because my validation is encapsulated in individual objects which brings many advantages: easy unit test, easy to maintain, domain invariants are explicitly expressed using the Ubiquitous Language, easy to extend, validation logic is centralized and validators can be used together to enforce complex domain rules. And even when I know I am placing the validation of my entities outside of them (You could argue a code smell - Anemic Domain) but I think the trade-off is acceptable But there is one thing that I have not figured out how to implement it in a clean way. How should I use this components... Since they will be injected, they won’t fit naturally inside my domain entities, so basically I see two options: Pass the validators to each method of my entity Validate my objects externally (from the command handler) I am not happy with the option 1 so I would explain how I would do it with the option 2 class ChangeEmailCommandHandler : ICommandHandler<ChangeEmailCommand> { public void Execute(ChangeEmailCommand command) { private IEnumerable<IDomainInvariantValidator> validators; // here I would get the validators required for this command injected, and in here I would validate them, something like this using (var t = this.unitOfWork.BeginTransaction()) { var customer = this.unitOfWork.Get<Customer>(command.CustomerId); this.validators.ForEach(x =. x.IsValid(customer, command)); // here I know the command is valid // the call to ChangeEmail will fire domain events as needed customer.ChangeEmail(command.Email); t.Commit(); } } } Well this is it. Can you give me your thoughts about this or share your experiences with Domain entities validation EDIT I think it is not clear from my question, but the real problem is: Hiding the domain rules has serious implications in the future maintainability of the application, and also domain rules change often during the life-cycle of the app. Hence implementing them with this in mind would let us extend them easily. Now imagine in the future a rules engine is implemented, if the rules are encapsulated outside of the domain entities, this change would be easier to implement

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  • Looking ahead at 2011-with Paul Greenberg

    - by divya.malik
    It is almost the end of 2010, rather unbelievable how fast this year has gone by. It is always interesting to read what our CRM gurus have to say about the coming year. So here is CRM luminary, Paul Greenberg’s  forecast for 2011. Mobile CRM growth accelerates. CRM and “Social” companies continue to integrate their capabilities as a few suites begin to emerge. Social “rankings”, as a measure of customer engagement, will become a standard public measure. Analytics exhibits the most significant growth of any area with Customer Insight apps leading the way. Marketing apps mature with social marketing becoming an integral part of the application offering. Customer service begins to redefine itself with greater emphasis on service communities, web self-service and customer knowledge capture. Knowledge management replaces enterprise content management as a core requirement for large businesses. Customer experience reasserts itself loudly as the core of CRM and SCRM - This one is kind of a no-brainer in a way. Co-creation and customer driven product innovation becomes more than just an advanced idea. Microsoft Azure emerges as a true cloud provider at the level of Amazon as cloud computing considers its rise to becoming a primary technology infrastructure. Application marketplaces will become commonplace as companies look to platform providers to fill ecosystem needs, not just CRM. I do encourage you to read the details of his forecasts, that are split into two blog posts. For Part I click here and for Part II, click here. Technorati Tags: oracle,siebel CRM,scrm,paul greenberg

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  • Deferred vs Immediate execution in Linq

    - by Jalpesh P. Vadgama
    In this post, We are going to learn about Deferred vs Immediate execution in Linq.  There an interesting variations how Linq operators executes and in this post we are going to learn both Deferred execution and immediate execution. What is Deferred Execution? In the Deferred execution query will be executed and evaluated at the time of query variables usage. Let’s take an example to understand Deferred Execution better. Example: Following is a code for that. using System; using System.Collections.Generic; using System.Linq; namespace ConsoleApplication1 { class Program { static void Main(string[] args) { var customers = new List<Customer>( new[] { new Customer{FirstName = "Jalpesh",LastName = "Vadgama"}, new Customer{FirstName = "Vishal",LastName = "Vadgama"}, new Customer{FirstName = "Tushar",LastName = "Maru"} } ); var newCustomers = customers.Where(c => c.LastName == "Vadgama"); customers.Add(new Customer {FirstName = "Teerth", LastName = "Vadgama"}); foreach (var c in newCustomers) { Console.WriteLine(c.FirstName); } } public class Customer { public string FirstName { get; set; } public string LastName { get; set; } } } } More on my personal blog @www.dotnetjalps.com

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  • Data transfer between"main" site and secured virtual subsite

    - by Emma Burrows
    I am currently working on a C# ASP.Net 3.5 website I wrote some years ago which consists of a "main" public site, and a sub-site which is our customer management application, using forms-based authentication. The sub-site is set up as a virtual folder in IIS and though it's a subfolder of "main", it functions as a separate web app which handles CRUD access to our customer database and is only accessible by our staff. The main site currently includes a form for new leads to fill in, which generates an email to our sales staff so they can contact them and convince them to become customers. If that process is successful, the staff manually enter the information from the email into the database. Not surprisingly, I now have a new requirement to feed the data from the new lead form directly into the database so staff can just check a box for instance to turn the lead into a customer. My question therefore is how to go about doing this? Possible options I've thought of: Move the new lead form into the customer database subsite (with authentication turned off). Add database handling code to the main site. (No, not seriously considering this duplication of effort! :) Design some mechanism (via REST?) so a webpage outside the customer database subsite can feed data into the customer database I'd welcome some suggestions on how to organise the code for this situation, preferably with extensibility in mind, and particularly if there are any options I haven't thought of. Thanks in advance.

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  • Oracle OpenWorld Kicks Off Today Delivering A Full Week of Insight, Education, and Unique Experiences

    - by Jeri Kelley
    San Francisco has been transformed into a sea of red and more than 50,000 attendees from 140 countries will converge in the Bay Area for a week of education and insight into Oracle's strategy and roadmap on today’s leading technology initiatives, including engineered systems, cloud computing, business analytics and big data, and customer experience.  Tonight kicked off with Oracle CEO Larry Ellison discussing how Oracle is taking a fundamentally different approach to delivering technology that is engineered to work together to give customers extreme performance, simplicity, and cost savings.  The jam-packed week continues with: More than 2,500 educational sessions Nearly 3,500 customer and partner speakers from marquee brands sharing how they are using Oracle technology to power their businesses Over 400 Oracle product demonstrations in the DEMOgrounds – make sure to stop by to see the latest demonstrations for our Customer Experience solutions including Oracle Commerce, Oracle RightNow, Oracle WebCenter, Oracle Fusion CRM, Oracle Social Relationship Management, and more. With more educational content than ever before, OpenWorld also expands to include six sub-conferences within the main OpenWorld umbrella including the Customer Experience Summit @ OpenWorld which runs October 3rd-5th.  All of this education and insight comes with some fun as well.  OpenWorld has become an exciting destination with new experiences unveiled each year including the debut of the first annual Oracle OpenWorld Music Festival, featuring some of today’s hottest acts, emerging bands and DJs over five nights playing at locations throughout San Francisco. Our Customer Experience team will be blogging and tweeting all week to keep you up-to-date so be sure to subscribe to our Customer Experience blog and follow us on Twitter and Facebook: @OracleCX @OracleCommerce @OracleCRM Facebook.com/OracleCustomerExperience If you are at OpenWorld, we hope you have a great week and get the knowledge you need to take your Oracle applications to the next level.  And, if you were not able to make it this year, be sure to tune into the sessions that are broadcast live online. 

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  • Data transfer between "main" site and secured virtual subsite

    - by Emma Burrows
    I am currently working on a C# ASP.Net 3.5 website I wrote some years ago which consists of a "main" public site, and a sub-site which is our customer management application, using forms-based authentication. The sub-site is set up as a virtual folder in IIS and though it's a subfolder of "main", it functions as a separate web app which handles CRUD access to our customer database and is only accessible by our staff. The main site currently includes a form for new leads to fill in, which generates an email to our sales staff so they can contact them and convince them to become customers. If that process is successful, the staff manually enter the information from the email into the database. Not surprisingly, I now have a new requirement to feed the data from the new lead form directly into the database so staff can just check a box for instance to turn the lead into a customer. My question therefore is how to go about doing this? Possible options I've thought of: Move the new lead form into the customer database subsite (with authentication turned off). Add database handling code to the main site. (No, not seriously considering this duplication of effort! :) Design some mechanism (via REST?) so a webpage outside the customer database subsite can feed data into the customer database How to organise the code for this situation, preferably with extensibility in mind, and particularly are there any options I haven't thought of?

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  • Joomla Secondary Users

    - by Gaz_Edge
    Background I have a joomla based application. My customers sign up and they register as a user on the site. My customers (primary customers) then have their own space on the site that they can then setup their own customers (secondary customer). Question/Problem The problem I am having is that I need to tag each secondary customer to a primary customer. I thought about just creating a new component and having a separate table that includes all the secondary customers. The problem is that I then lose out on all the authentication, session handling and login/logout that the core joomla _users component offers. I then thought about just having all the users in the core _users table and add the primary customer associated with each secondary customer to a field in a profile plugin. This would work for the most part, but this means that primary customers cannot create a secondary customer with a user name that already exists in the _users table. I didn't think this would be an issue, but several of my primary customers (currently only test users) have been confused by the site telling them a username is not available, since they can only see the names of their own secondary customers. Any ideas on some architectural changes I could make to solve this?

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  • Aberdeen 10/25 Webcast: Service Excellence and the Path to Business Transformation

    - by Charles Knapp
    The uncertain economy has had a sustained impact on service organizations and processes. The impact has contributed to new complexities - new customer engagement channels, enhanced user and customer expectations, rapidly evolving technologies, increased competition, and increased compliance and regulatory mandates. Yet many organizations have embraced these challenges by investing in and transforming customer service to evolve, differentiate, and thrive under current constraints. What is their secret? Transforming Support Centers into Profit Centers According to the recent Aberdeen research report, “Service Excellence and the Path to Business Transformation”, service is now viewed as a strategic profit center at nearly 70% of organizations. As customers demand improved service, in terms of speed, efficiency and reliability, an organization's success has become increasingly dependent on optimizing the customer ownership experience. Those service organizations focused on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are achieving better revenue and margin growth rates.  Don't miss this opportunity to learn how to transform to provide the next generation of service offerings. Click here to register now for the webcast and download a complimentary copy of this informative new research paper.

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  • Constituent Experience Counts In Public Sector

    - by Michael Seback
      Businesses and government organizations are operating in an era of the empowered customer where service  and communication channels are challenged every day.  Consumers in the private sector have high expectations from purchasing gifts online, reading reviews on social sites, and expecting the companies they do business with to know and reward them.   In the Public Sector, constituents also expect government organizations to provide consistent and timely service across agencies and touch points.  Examples include requesting critical city services, applying for social assistance or reviewing insurance plans for a health insurance exchange. If an individual does not receive the services they need at the right time and place, it can create a dire situation – involving housing, food or healthcare assistance. Government organizations need to deliver a fast, reliable and personalized experience to constituents. Look at a few recent statistics from a Government focused survey: How do you define good customer service? 70 % improved services, 48% shortest time to provide information, 44% shortest time to resolve complaints What are ways/opportunities to improve customer service? 69% increased collaboration across agencies and 41% increased customer service channels Are you using data collected to make informed decisionsto improve customer service efforts? 39% data collection is limited, not used to improve decision making Source: Re-Imagining Customer Service in Government, 2012 Click here to see the highlights.  Would you like to get started – read Eight Steps to great constituent experiences for government.

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  • Creating Ideal Customers with Modern Marketing

    - by Richard Lefebvre
    “Without that real-time perspective, it's just not possible to stay in step with what your customers want and need.” — Customer-Obsessed Marketing Is Your Next Competitive Edge Every business talks about focusing on the customer. But few actually deliver. Why? Because digital marketing technology can’t tell a compelling story. It lacks engaging dialogue with no connection beyond the transaction. It’s lost in translation because marketers don’t speak code. And it’s confusing to the customer because marketing and IT can’t connect process and data. Take a look at your digital marketing picture. From a distance it may look fine. But look up close. It’s fragmented and the dots are not connected. You need much higher resolution. Step back and see the big picture. Zoom in on the individual customer. But you’ll need Modern Marketing technology engineered with enterprise grade data management and proven cloud performance. Explore the people, processes, and technology of the Oracle Marketing Cloud. Create a culture of customer obsession. Simplify marketing across all channels to turn casual prospects into passionate advocates. Engage ideal customers with a meaningful experience. Personalize your brand narrative for each customer in every chapter of your story to increase engagement and revenue. Read the full article and watch the videos here

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  • Python regex to parse text file, get the items in list and count the list

    - by Nemo
    I have a text file which contains some data. I m particularly interested in finding the count of the number of items in v_dims v_dims pattern in my text file looks like this : v_dims={ "Sales", "Product Family", "Sales Organization", "Region", "Sales Area", "Sales office", "Sales Division", "Sales Person", "Sales Channel", "Sales Order Type", "Sales Number", "Sales Person", "Sales Quantity", "Sales Amount" } So I m thinking of getting all the elements in v_dims and dumping them out in a Python list. Then compute the len(mylist) to get the count of the items. The challenge is in getting all the elements of v_dims from my text file and putting them in an empty list. I m particularly interested in items in v_dims in my text file. The text file has data in the form of v_dims pattern i showed in my original post. Some data has nested patterns of v_dims. Thanks. Here's what I have tried and failed. Any help is appreciated. TIA. import re fname = "C:\Users\XXXX\Test.mrk" with open(fname, "r") as fo: content_as_string = fo.read() match = re.findall(r'v_dims={\"(.+?)\"}',content_as_string) Though I have a big text file, Here's a snippet of what's the structure of my text file version "1"; // Computer generated object language file object 'MRKR' "Main" { Data_Type=2, HeaderBlock={ Version_String="6.3 (25)" }, Printer_Info={ Orientation=0, Page_Width=8.50000000, Page_Height=11.00000000, Page_Header="", Page_Footer="", Margin_type=0, Top_Margin=0.50000000, Left_Margin=0.50000000, Bottom_Margin=0.50000000, Right_Margin=0.50000000 }, Marker_Options={ Close_All="TRUE", Hide_Console="FALSE", Console_Left="FALSE", Console_Width=217, Main_Style="Maximized", MDI_Rect={ 0, 0, 892, 1063 } }, Dives={ { Dive="A", Windows={ { View_Index=0, Window_Info={ Window_Rect={ 0, -288, 400, 1008 }, Window_Style="Maximized Front", Window_Name="Theater [Previous Qtr Diveplan-Dive A]" }, Dependent_bool="FALSE", Colset={ Dive_Type="Normal", Dimension_Name="Theater", Action_List={ Actions={ { Action_Type="Select", select_type=5 }, { Action_Type="Select", select_type=0, Key_Names={ "Theater" }, Key_Indexes={ { "AMERICAS" } } }, { Action_Type="Focus", Focus_Rows="True" }, { Action_Type="Dimensions", v_dims={ "Theater", "Product Family", "Division", "Region", "Install at Country Name", "Connect Home Type", "Connect In Type", "SymmConnect Enabled", "Connect Home Refusal Reason", "Sales Order Channel Type", "Maintained By Group", "PS Flag", "Avalanche Flag", "Product Item Family" }, Xtab_Bool="False", Xtab_Flip="False" }, { Action_Type="Select", select_type=5 }, { Action_Type="Select", select_type=0, Key_Names={ "Theater", "Product Family", "Division", "Region", "Install at Country Name", "Connect Home Type", "Connect In Type", "SymmConnect Enabled", "Connect Home Refusal Reason", "Sales Order Channel Type", "Maintained By Group", "PS Flag", "Avalanche Flag" }, Key_Indexes={ { "AMERICAS", "ATMOS", "Latin America CS Division", "37000 CS Region", "Mexico", "", "", "", "", "DIRECT", "EMC", "N", "0" } } } } }, Num_Palette_cols=0, Num_Palette_rows=0 }, Format={ Window_Type="Tabular", Tabular={ Num_row_labels=8 } } } } } }, Widget_Set={ Widget_Layout="Vertical", Go_Button=1, Picklist_Width=0, Sort_Subset_Dimensions="TRUE", Order={ } }, Views={ { Data_Type=1, dbname="Previous Qtr Diveplan", diveline_dbname="Current Qtr Diveplan", logical_name="Current Qtr Diveplan", cols={ { name="Total TSS installs", column_type="Calc[Total TSS installs]", output_type="Number", format_string="." }, { name="TSS Valid Connectivity Records", column_type="Calc[TSS Valid Connectivity Records]", output_type="Number", format_string="." }, { name="% TSS Connectivity Record", column_type="Calc[% TSS Connectivity Record]", output_type="Number" }, { name="TSS Not Applicable", column_type="Calc[TSS Not Applicable]", output_type="Number", format_string="." }, { name="TSS Customer Refusals", column_type="Calc[TSS Customer Refusals]", output_type="Number", format_string="." }, { name="% TSS Refusals", column_type="Calc[% TSS Refusals]", output_type="Number" }, { name="TSS Eligible for Physical Connectivity", column_type="Calc[TSS Eligible for Physical Connectivity]", output_type="Number", format_string="." }, { name="TSS Boxes with Physical Connectivty", column_type="Calc[TSS Boxes with Physical Connectivty]", output_type="Number", format_string="." }, { name="% TSS Physical Connectivity", column_type="Calc[% TSS Physical Connectivity]", output_type="Number" } }, dim_cols={ { name="Model", column_type="Dimension[Model]", output_type="None" }, { name="Model", column_type="Dimension[Model]", output_type="None" }, { name="Connect In Type", column_type="Dimension[Connect In Type]", output_type="None" }, { name="Connect Home Type", column_type="Dimension[Connect Home Type]", output_type="None" }, { name="SymmConnect Enabled", column_type="Dimension[SymmConnect Enabled]", output_type="None" }, { name="Theater", column_type="Dimension[Theater]", output_type="None" }, { name="Division", column_type="Dimension[Division]", output_type="None" }, { name="Region", column_type="Dimension[Region]", output_type="None" }, { name="Sales Order Number", column_type="Dimension[Sales Order Number]", output_type="None" }, { name="Product Item Family", column_type="Dimension[Product Item Family]", output_type="None" }, { name="Item Serial Number", column_type="Dimension[Item Serial Number]", output_type="None" }, { name="Sales Order Deal Number", column_type="Dimension[Sales Order Deal Number]", output_type="None" }, { name="Item Install Date", column_type="Dimension[Item Install Date]", output_type="None" }, { name="SYR Last Dial Home Date", column_type="Dimension[SYR Last Dial Home Date]", output_type="None" }, { name="Maintained By Group", column_type="Dimension[Maintained By Group]", output_type="None" }, { name="PS Flag", column_type="Dimension[PS Flag]", output_type="None" }, { name="Connect Home Refusal Reason", column_type="Dimension[Connect Home Refusal Reason]", output_type="None", col_width=177 }, { name="Cust Name", column_type="Dimension[Cust Name]", output_type="None" }, { name="Sales Order Channel Type", column_type="Dimension[Sales Order Channel Type]", output_type="None" }, { name="Sales Order Type", column_type="Dimension[Sales Order Type]", output_type="None" }, { name="Part Model Key", column_type="Dimension[Part Model Key]", output_type="None" }, { name="Ship Date", column_type="Dimension[Ship Date]", output_type="None" }, { name="Model Number", column_type="Dimension[Model Number]", output_type="None" }, { name="Item Description", column_type="Dimension[Item Description]", output_type="None" }, { name="Customer Classification", column_type="Dimension[Customer Classification]", output_type="None" }, { name="CS Customer Name", column_type="Dimension[CS Customer Name]", output_type="None" }, { name="Install At Customer Number", column_type="Dimension[Install At Customer Number]", output_type="None" }, { name="Install at Country Name", column_type="Dimension[Install at Country Name]", output_type="None" }, { name="TLA Serial Number", column_type="Dimension[TLA Serial Number]", output_type="None" }, { name="Product Version", column_type="Dimension[Product Version]", output_type="None" }, { name="Avalanche Flag", column_type="Dimension[Avalanche Flag]", output_type="None" }, { name="Product Family", column_type="Dimension[Product Family]", output_type="None" }, { name="Project Number", column_type="Dimension[Project Number]", output_type="None" }, { name="PROJECT_STATUS", column_type="Dimension[PROJECT_STATUS]", output_type="None" } }, Available_Columns={ "Total TSS installs", "TSS Valid Connectivity Records", "% TSS Connectivity Record", "TSS Not Applicable", "TSS Customer Refusals", "% TSS Refusals", "TSS Eligible for Physical Connectivity", "TSS Boxes with Physical Connectivty", "% TSS Physical Connectivity", "Total Installs", "All Boxes with Valid Connectivty Record", "% All Connectivity Record", "Overall Refusals", "Overall Refusals %", "All Eligible for Physical Connectivty", "Boxes with Physical Connectivity", "% All with Physical Conectivity" }, Remaining_columns={ { name="Total Installs", column_type="Calc[Total Installs]", output_type="Number", format_string="." }, { name="All Boxes with Valid Connectivty Record", column_type="Calc[All Boxes with Valid Connectivty Record]", output_type="Number", format_string="." }, { name="% All Connectivity Record", column_type="Calc[% All Connectivity Record]", output_type="Number" }, { name="Overall Refusals", column_type="Calc[Overall Refusals]", output_type="Number", format_string="." }, { name="Overall Refusals %", column_type="Calc[Overall Refusals %]", output_type="Number" }, { name="All Eligible for Physical Connectivty", column_type="Calc[All Eligible for Physical Connectivty]", output_type="Number" }, { name="Boxes with Physical Connectivity", column_type="Calc[Boxes with Physical Connectivity]", output_type="Number" }, { name="% All with Physical Conectivity", column_type="Calc[% All with Physical Conectivity]", output_type="Number" } }, calcs={ { name="Total TSS installs", definition="Total[Total TSS installs]", ts_flag="Not TS Calc" }, { name="TSS Valid Connectivity Records", definition="Total[PS Boxes w/ valid connectivity record (1=yes)]", ts_flag="Not TS Calc" }, { name="% TSS Connectivity Record", definition="Total[PS Boxes w/ valid connectivity record (1=yes)] /Total[Total TSS installs]", ts_flag="Not TS Calc" }, { name="TSS Not Applicable", definition="Total[Bozes w/ valid connectivity record (1=yes)]-Total[Boxes Eligible (1=yes)]-Total[TSS Refusals]", ts_flag="Not TS Calc" }, { name="TSS Customer Refusals", definition="Total[TSS Refusals]", ts_flag="Not TS Calc" }, { name="% TSS Refusals", definition="Total[TSS Refusals]/Total[PS Boxes w/ valid connectivity record (1=yes)]", ts_flag="Not TS Calc" }, { name="TSS Eligible for Physical Connectivity", definition="Total[TSS Eligible]-Total[Exception]", ts_flag="Not TS Calc" }, { name="TSS Boxes with Physical Connectivty", definition="Total[PS Physical Connectivity] - Total[PS Physical Connectivity, SymmConnect Enabled=\"Capable not enabled\"]", ts_flag="Not TS Calc" }, { name="% TSS Physical Connectivity", definition="Total[Boxes w/ phys conn]/Total[Boxes Eligible (1=yes)]", ts_flag="Not TS Calc" }, { name="Total Installs", definition="Total[Total Installs]", ts_flag="Not TS Calc" }, { name="All Boxes with Valid Connectivty Record", definition="Total[Bozes w/ valid connectivity record (1=yes)]", ts_flag="Not TS Calc" }, { name="% All Connectivity Record", definition="Total[Bozes w/ valid connectivity record (1=yes)]/Total[Total Installs]", ts_flag="Not TS Calc" }, { name="Overall Refusals", definition="Total[Overall Refusals]", ts_flag="Not TS Calc" }, { name="Overall Refusals %", definition="Total[Overall Refusals]/Total[Bozes w/ valid connectivity record (1=yes)]", ts_flag="Not TS Calc" }, { name="All Eligible for Physical Connectivty", definition="Total[Boxes Eligible (1=yes)]-Total[Exception]", ts_flag="Not TS Calc" }, { name="Boxes with Physical Connectivity", definition="Total[Boxes w/ phys conn]-Total[Boxes w/ phys conn,SymmConnect Enabled=\"Capable not enabled\"]", ts_flag="Not TS Calc" }, { name="% All with Physical Conectivity", definition="Total[Boxes w/ phys conn]/Total[Boxes Eligible (1=yes)]", ts_flag="Not TS Calc" } }, merge_type="consolidate", merge_dbs={ { dbname="connectivityallproducts.mdl", diveline_dbname="/DI_PSREPORTING/connectivityallproducts.mdl" } }, skip_constant_columns="FALSE", categories={ { name="Geography", dimensions={ "Theater", "Division", "Region", "Install at Country Name" } }, { name="Mappings and Flags", dimensions={ "Connect Home Type", "Connect In Type", "SymmConnect Enabled", "Connect Home Refusal Reason", "Sales Order Channel Type", "Maintained By Group", "Customer Installable", "PS Flag", "Top Level Flag", "Avalanche Flag" } }, { name="Product Information", dimensions={ "Product Family", "Product Item Family", "Product Version", "Item Description" } }, { name="Sales Order Info", dimensions={ "Sales Order Deal Number", "Sales Order Number", "Sales Order Type" } }, { name="Dates", dimensions={ "Item Install Date", "Ship Date", "SYR Last Dial Home Date" } }, { name="Details", dimensions={ "Item Serial Number", "TLA Serial Number", "Part Model Key", "Model Number" } }, { name="Customer Infor", dimensions={ "CS Customer Name", "Install At Customer Number", "Customer Classification", "Cust Name" } }, { name="Other Dimensions", dimensions={ "Model" } } }, Maintain_Category_Order="FALSE", popup_info="false" } } };

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  • Why is two-way binding in silverlight not working?

    - by Edward Tanguay
    According to how Silverlight TwoWay binding works, when I change the data in the FirstName field, it should change the value in CheckFirstName field. Why is this not the case? ANSWER: Thank you Jeff, that was it, for others: here is the full solution with downloadable code. XAML: <StackPanel> <Grid x:Name="GridCustomerDetails"> <Grid.RowDefinitions> <RowDefinition Height="Auto"/> <RowDefinition Height="Auto"/> <RowDefinition Height="*"/> </Grid.RowDefinitions> <Grid.ColumnDefinitions> <ColumnDefinition Width="Auto"/> <ColumnDefinition Width="300"/> </Grid.ColumnDefinitions> <TextBlock VerticalAlignment="Center" Margin="10" Grid.Row="0" Grid.Column="0">First Name:</TextBlock> <TextBox Margin="10" Grid.Row="0" Grid.Column="1" Text="{Binding FirstName, Mode=TwoWay}"/> <TextBlock VerticalAlignment="Center" Margin="10" Grid.Row="1" Grid.Column="0">Last Name:</TextBlock> <TextBox Margin="10" Grid.Row="1" Grid.Column="1" Text="{Binding LastName}"/> <TextBlock VerticalAlignment="Center" Margin="10" Grid.Row="2" Grid.Column="0">Address:</TextBlock> <TextBox Margin="10" Grid.Row="2" Grid.Column="1" Text="{Binding Address}"/> </Grid> <Border Background="Tan" Margin="10"> <TextBlock x:Name="CheckFirstName"/> </Border> </StackPanel> Code behind: public Page() { InitializeComponent(); Customer customer = new Customer(); customer.FirstName = "Jim"; customer.LastName = "Taylor"; customer.Address = "72384 South Northern Blvd."; GridCustomerDetails.DataContext = customer; Customer customerOutput = (Customer)GridCustomerDetails.DataContext; CheckFirstName.Text = customer.FirstName; }

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  • Problem inretrieving the name field in symbian using j2me

    - by learn
    I have added the firstname, middlename, lastname, suffix, prefix in symbian and now i want to retrieve each of this attributes of name. I am getting the firstname and lastname together by if(contactlist.isSupportedField(Contact.FORMATTED_NAME) && contact.countValues(Contact.FORMATTED_NAME)0) { mycontact.setName(contact.getString(Contact.FORMATTED_NAME, 0)); }

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  • wordpress my_deregister plugin from page

    - by musiC addicted
    i try to use the next code to load cforms II plugin only on my CONTACT PAGE (http://www.deliciousdays.com/cforms-plugin/) #/template/functions.php add_action( 'wp_print_scripts', ' ', 100 ); function my_deregister_javascript() { if ( !is_page('Contact') ) { wp_deregister_script( 'cforms' ); } } add_action( 'wp_print_styles', 'my_deregister_styles', 100 ); function my_deregister_styles() { if ( !is_page('contact') ) { wp_deregister_style( 'cforms' ); wp_deregister_style( 'style' ); } } but doesn't work the code worked for contact form 7 ( http://wordpress.org/extend/plugins/contact-form-7/)

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  • how do I set margins in Prawn in ruby?

    - by Angela
    This is what I have so far, but I need to set margins: def send_fax 22 contact = Contact.find_by_id(self.contact_id) 23 24 pdf = Prawn::Document.new 25 pdf.font "Times-Roman" 26 pdf.move_down(20) 27 pdf.text "ATTN: #{contact.first_name} #{contact.last_name}", :size => 24, :style => :bold 28 pdf.text "RE: #{self.subject}" 29 pdf.move_down(20) 30 31 pdf.text "#{self.body}" 32 33 OutboundMailer.deliver_fax_email(contact, self, pdf) 34 35 end

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  • How to created filtered reports in WPF?

    - by Michael Goyote
    Creating reports in WPF. I have two related tables. Table A-Customer: CustomerID(PK) Names Phone Number Customer Num Table B-Items: Products Price CustomerID I want to be able to generate a report like this: CustomerA Items Price Item A 10 Item B 10 Item C 10 --------------- Total 30 So this is what I have done: <Window x:Class="ReportViewerWPF.MainWindow" xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml" xmlns:rv="clr-namespace:Microsoft.Reporting.WinForms; assembly=Microsoft.ReportViewer.WinForms" Title="Customer Report" Height="300" Width="400"> <Grid> <WindowsFormsHost Name="windowsFormsHost1"> <rv:ReportViewer x:Name="reportViewer1"/> </WindowsFormsHost> </Grid> Then I created a dataset and loaded the two tables, followed by a report wizard (dragged all the available fields and dropped them to the Values pane). The code behind the WPF window is this: public partial class CustomerReport : Window { public CustomerReport() { InitializeComponent(); _reportViewer.Load += ReportViewer_Load; } private bool _isReportViewerLoaded; private void ReportViewer_Load(object sender, EventArgs e) { if (!_isReportViewerLoaded) { Microsoft.Reporting.WinForms.ReportDataSource reportDataSource1 = new Microsoft.Reporting.WinForms.ReportDataSource(); HM2DataSet dataset = new HM2DataSet(); dataset.BeginInit(); reportDataSource1.Name = "DataSet";//This is the dataset name reportDataSource1.Value = dataset.CustomerTable; this.reportViewer1.LocalReport.DataSources.Add(reportDataSource1); this.reportViewer1.LocalReport.ReportPath = "../../Report3.rdlc"; dataset.EndInit(); HM2DataSetTableAdapters.CustomerTableAdapter funcTableAdapter = new HM2DataSetTableAdapters.CustomerTableAdapter(); funcTableAdapter.ClearBeforeFill = true; funcTableAdapter.Fill(dataset.CustomerTable); _reportViewer.RefreshReport(); _isReportViewerLoaded = true; } } As you might have guessed this loaded this list of customer with items and price: Customer Items Price Customer A Items A 10 Customer A Items B 10 Customer B Items D 10 Customer B Items C 10 How can I fine-tune this report to look like the one above, where the user can filter the customer he wants displayed on the report? Thanks in advance for the help. I would have preferred to use LINQ whenever filtering data

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  • Using the framework of the problems encountered SharpArch

    - by livebean
    I try to test SharpArch frame, directly in the provided example code to write some code to add test data, but unsuccessful, do not have any information to me! ICustomerRepository customerRepository = new CustomerRepository(); Customer customer = new Customer("Jack Chen"); customer.SetAssignedIdTo("JACKK"); customerRepository.Save(customer); I just had an instance of CustomerRepository operation, do not understand why there is no new data on the data table

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