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  • BIP Debugging to a file

    - by Tim Dexter
    If you use the standalone server or with OBIEE and use OC4J as the web server. Have you ever taken a looksee at the console window (doc/xterm) that you use to start it. Ever turned on debugging to see masses of info flow by that window and want to capture it all? I have been debugging today and watched all that info fly by and on Windoze gets lost before you can see it! The BIP developers use the System.out.println() and System.err.println()methods in the BIP applications to generate debugging formation. Normally the output from these method calls go to the console where the OC4J process is started. However you can specify command line options when starting OC4J to direct the stdout and stderr output directly to files. The ?out and ?err parameters tell OC4J which file to direct the output to. All you need do is modify the oc4j.cmd file used to start BIP. I didnt get fancy and just plugged in the following to the file under the start section. I just modified the line: set CMDARGS=-config "%SERVER_XML%" -userThreads to set CMDARGS=-config "%SERVER_XML%" -out D:\BI\OracleBI\oc4j_bi\j2ee\home\log\oc4j.out -err D:\BI\OracleBI\oc4j_bi\j2ee\home\log\oc4j.err -userThreads Bounced the server and I now have a ballooning pair of debug files that I can pour over to my hearts content. The .out file appears to contain BIP only log info and the .err file, OBIEE messages. If you are using another web server to host BIP, just check out the user docs to find out how to get the log files to write. Note to self, remember to turn off the debug when Im done!

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  • Unity – Part 5: Injecting Values

    - by Ricardo Peres
    Introduction This is the fifth post on Unity. You can find the introductory post here, the second post, on dependency injection here, a third one on Aspect Oriented Programming (AOP) here and the latest so far, on writing custom extensions, here. This time we will talk about injecting simple values. An Inversion of Control (IoC) / Dependency Injector (DI) container like Unity can be used for things other than injecting complex class dependencies. It can also be used for setting property values or method/constructor parameters whenever a class is built. The main difference is that these values do not have a lifetime manager associated with them and do not come from the regular IoC registration store. Unlike, for instance, MEF, Unity won’t let you register as a dependency a string or an integer, so you have to take a different approach, which I will describe in this post. Scenario Let’s imagine we have a base interface that describes a logger – the same as in previous examples: 1: public interface ILogger 2: { 3: void Log(String message); 4: } And a concrete implementation that writes to a file: 1: public class FileLogger : ILogger 2: { 3: public String Filename 4: { 5: get; 6: set; 7: } 8:  9: #region ILogger Members 10:  11: public void Log(String message) 12: { 13: using (Stream file = File.OpenWrite(this.Filename)) 14: { 15: Byte[] data = Encoding.Default.GetBytes(message); 16: 17: file.Write(data, 0, data.Length); 18: } 19: } 20:  21: #endregion 22: } And let’s say we want the Filename property to come from the application settings (appSettings) section on the Web/App.config file. As usual with Unity, there is an extensibility point that allows us to automatically do this, both with code configuration or statically on the configuration file. Extending Injection We start by implementing a class that will retrieve a value from the appSettings by inheriting from ValueElement: 1: sealed class AppSettingsParameterValueElement : ValueElement, IDependencyResolverPolicy 2: { 3: #region Private methods 4: private Object CreateInstance(Type parameterType) 5: { 6: Object configurationValue = ConfigurationManager.AppSettings[this.AppSettingsKey]; 7:  8: if (parameterType != typeof(String)) 9: { 10: TypeConverter typeConverter = this.GetTypeConverter(parameterType); 11:  12: configurationValue = typeConverter.ConvertFromInvariantString(configurationValue as String); 13: } 14:  15: return (configurationValue); 16: } 17: #endregion 18:  19: #region Private methods 20: private TypeConverter GetTypeConverter(Type parameterType) 21: { 22: if (String.IsNullOrEmpty(this.TypeConverterTypeName) == false) 23: { 24: return (Activator.CreateInstance(TypeResolver.ResolveType(this.TypeConverterTypeName)) as TypeConverter); 25: } 26: else 27: { 28: return (TypeDescriptor.GetConverter(parameterType)); 29: } 30: } 31: #endregion 32:  33: #region Public override methods 34: public override InjectionParameterValue GetInjectionParameterValue(IUnityContainer container, Type parameterType) 35: { 36: Object value = this.CreateInstance(parameterType); 37: return (new InjectionParameter(parameterType, value)); 38: } 39: #endregion 40:  41: #region IDependencyResolverPolicy Members 42:  43: public Object Resolve(IBuilderContext context) 44: { 45: Type parameterType = null; 46:  47: if (context.CurrentOperation is ResolvingPropertyValueOperation) 48: { 49: ResolvingPropertyValueOperation op = (context.CurrentOperation as ResolvingPropertyValueOperation); 50: PropertyInfo prop = op.TypeBeingConstructed.GetProperty(op.PropertyName); 51: parameterType = prop.PropertyType; 52: } 53: else if (context.CurrentOperation is ConstructorArgumentResolveOperation) 54: { 55: ConstructorArgumentResolveOperation op = (context.CurrentOperation as ConstructorArgumentResolveOperation); 56: String args = op.ConstructorSignature.Split('(')[1].Split(')')[0]; 57: Type[] types = args.Split(',').Select(a => Type.GetType(a.Split(' ')[0])).ToArray(); 58: ConstructorInfo ctor = op.TypeBeingConstructed.GetConstructor(types); 59: parameterType = ctor.GetParameters().Where(p => p.Name == op.ParameterName).Single().ParameterType; 60: } 61: else if (context.CurrentOperation is MethodArgumentResolveOperation) 62: { 63: MethodArgumentResolveOperation op = (context.CurrentOperation as MethodArgumentResolveOperation); 64: String methodName = op.MethodSignature.Split('(')[0].Split(' ')[1]; 65: String args = op.MethodSignature.Split('(')[1].Split(')')[0]; 66: Type[] types = args.Split(',').Select(a => Type.GetType(a.Split(' ')[0])).ToArray(); 67: MethodInfo method = op.TypeBeingConstructed.GetMethod(methodName, types); 68: parameterType = method.GetParameters().Where(p => p.Name == op.ParameterName).Single().ParameterType; 69: } 70:  71: return (this.CreateInstance(parameterType)); 72: } 73:  74: #endregion 75:  76: #region Public properties 77: [ConfigurationProperty("appSettingsKey", IsRequired = true)] 78: public String AppSettingsKey 79: { 80: get 81: { 82: return ((String)base["appSettingsKey"]); 83: } 84:  85: set 86: { 87: base["appSettingsKey"] = value; 88: } 89: } 90: #endregion 91: } As you can see from the implementation of the IDependencyResolverPolicy.Resolve method, this will work in three different scenarios: When it is applied to a property; When it is applied to a constructor parameter; When it is applied to an initialization method. The implementation will even try to convert the value to its declared destination, for example, if the destination property is an Int32, it will try to convert the appSettings stored string to an Int32. Injection By Configuration If we want to configure injection by configuration, we need to implement a custom section extension by inheriting from SectionExtension, and registering our custom element with the name “appSettings”: 1: sealed class AppSettingsParameterInjectionElementExtension : SectionExtension 2: { 3: public override void AddExtensions(SectionExtensionContext context) 4: { 5: context.AddElement<AppSettingsParameterValueElement>("appSettings"); 6: } 7: } And on the configuration file, for setting a property, we use it like this: 1: <appSettings> 2: <add key="LoggerFilename" value="Log.txt"/> 3: </appSettings> 4: <unity xmlns="http://schemas.microsoft.com/practices/2010/unity"> 5: <container> 6: <register type="MyNamespace.ILogger, MyAssembly" mapTo="MyNamespace.ConsoleLogger, MyAssembly"/> 7: <register type="MyNamespace.ILogger, MyAssembly" mapTo="MyNamespace.FileLogger, MyAssembly" name="File"> 8: <lifetime type="singleton"/> 9: <property name="Filename"> 10: <appSettings appSettingsKey="LoggerFilename"/> 11: </property> 12: </register> 13: </container> 14: </unity> If we would like to inject the value as a constructor parameter, it would be instead: 1: <unity xmlns="http://schemas.microsoft.com/practices/2010/unity"> 2: <sectionExtension type="MyNamespace.AppSettingsParameterInjectionElementExtension, MyAssembly" /> 3: <container> 4: <register type="MyNamespace.ILogger, MyAssembly" mapTo="MyNamespace.ConsoleLogger, MyAssembly"/> 5: <register type="MyNamespace.ILogger, MyAssembly" mapTo="MyNamespace.FileLogger, MyAssembly" name="File"> 6: <lifetime type="singleton"/> 7: <constructor> 8: <param name="filename" type="System.String"> 9: <appSettings appSettingsKey="LoggerFilename"/> 10: </param> 11: </constructor> 12: </register> 13: </container> 14: </unity> Notice the appSettings section, where we add a LoggerFilename entry, which is the same as the one referred by our AppSettingsParameterInjectionElementExtension extension. For more advanced behavior, you can add a TypeConverterName attribute to the appSettings declaration, where you can pass an assembly qualified name of a class that inherits from TypeConverter. This class will be responsible for converting the appSettings value to a destination type. Injection By Attribute If we would like to use attributes instead, we need to create a custom attribute by inheriting from DependencyResolutionAttribute: 1: [Serializable] 2: [AttributeUsage(AttributeTargets.Parameter | AttributeTargets.Property, AllowMultiple = false, Inherited = true)] 3: public sealed class AppSettingsDependencyResolutionAttribute : DependencyResolutionAttribute 4: { 5: public AppSettingsDependencyResolutionAttribute(String appSettingsKey) 6: { 7: this.AppSettingsKey = appSettingsKey; 8: } 9:  10: public String TypeConverterTypeName 11: { 12: get; 13: set; 14: } 15:  16: public String AppSettingsKey 17: { 18: get; 19: private set; 20: } 21:  22: public override IDependencyResolverPolicy CreateResolver(Type typeToResolve) 23: { 24: return (new AppSettingsParameterValueElement() { AppSettingsKey = this.AppSettingsKey, TypeConverterTypeName = this.TypeConverterTypeName }); 25: } 26: } As for file configuration, there is a mandatory property for setting the appSettings key and an optional TypeConverterName  for setting the name of a TypeConverter. Both the custom attribute and the custom section return an instance of the injector AppSettingsParameterValueElement that we implemented in the first place. Now, the attribute needs to be placed before the injected class’ Filename property: 1: public class FileLogger : ILogger 2: { 3: [AppSettingsDependencyResolution("LoggerFilename")] 4: public String Filename 5: { 6: get; 7: set; 8: } 9:  10: #region ILogger Members 11:  12: public void Log(String message) 13: { 14: using (Stream file = File.OpenWrite(this.Filename)) 15: { 16: Byte[] data = Encoding.Default.GetBytes(message); 17: 18: file.Write(data, 0, data.Length); 19: } 20: } 21:  22: #endregion 23: } Or, if we wanted to use constructor injection: 1: public class FileLogger : ILogger 2: { 3: public String Filename 4: { 5: get; 6: set; 7: } 8:  9: public FileLogger([AppSettingsDependencyResolution("LoggerFilename")] String filename) 10: { 11: this.Filename = filename; 12: } 13:  14: #region ILogger Members 15:  16: public void Log(String message) 17: { 18: using (Stream file = File.OpenWrite(this.Filename)) 19: { 20: Byte[] data = Encoding.Default.GetBytes(message); 21: 22: file.Write(data, 0, data.Length); 23: } 24: } 25:  26: #endregion 27: } Usage Just do: 1: ILogger logger = ServiceLocator.Current.GetInstance<ILogger>("File"); And off you go! A simple way do avoid hardcoded values in component registrations. Of course, this same concept can be applied to registry keys, environment values, XML attributes, etc, etc, just change the implementation of the AppSettingsParameterValueElement class. Next stop: custom lifetime managers.

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  • How to install SharePoint Server 2013 Preview

    - by ybbest
    The Office 2013 and SharePoint Server 2013 Preview is announced yesterday and as a SharePoint Developer, I am really excited to learn all the new features and capabilities. Today I will show you how to install the preview. 1. Create a service account called SP2013Install and give this account Dbcreator and SecurityAdmin in SQL Server 2012 2. You need to run the following script to set the ‘maxdegree of parellism’ setting to the required value of 1 in SQL Server 2012(using sysadmin privilege) before configure the SharePoint Farm. Otherwise , you might get the error ‘This SQL Server Instance does not have the required maxdegree of parellism setting of 1’ sp_configure 'show advanced options', 1; GO RECONFIGURE WITH OVERRIDE; GO sp_configure 'max degree of parallelism', 1; GO RECONFIGURE WITH OVERRIDE; GO 3. Download the SharePoint preview from here and I am going to install it on Windows Server 2008R2 with SQL2012. 4. Click the Install software prerequisites, this works fine with the internet connection. (However, if you do not have internet connection, it is a bit tricky to install window azure AppFabric as it has to be installed using the prerequisite installer. Your computer might reboot a few times in the process.) 5.After the prerequisites are installed `completely, you can then install the Preview. Click the Install SharePoint Server and Enter the Product key you get from the Preview download page. 6. Accept the License terms and Click Next. 7. Leave the default path for the file location. 8. You can now start the installation process 9. After binary files are installed, you then can configure your farm using the farm configuration wizard. 10.Specify the Database server and the install account 11. Specify SharePoint farm passphrase. 12 Specify the port number , you should choose your own favorite port number. 13. Choose Create a New Server Farm and click next. 14. Double-check with the settings and click Next to Configure the farm install. 15. Finally, your farm is configured successfully and you now are able to go to your Central Admin site http://sp2010:6666/ 16. You should configure the services manually or automate using PowerShell (If you like to understand why,you can read the blog post here) ,however I will use the wizard to configure automatically here  as  this is a test machine. After the configuration is complete, you now be able to see your SharePoint Site. 17.To start the evaluate the Preview , you need to install Visual Studio 2012 RC , Microsoft Office Developer Tools for Visual Studio 2012,SharePoint 2013 Designer Preview , Office 2013 Preview. References: Download SharePoint2013 Server 2013 Download Microsoft Visio Professional 2013 Preview Install SharePoint 2013 Preview Hardware and software requirements for SharePoint 2013 Preview SharePoint 2013 IT Pro and Developer training materials released Plan for SharePoint 2013 Preview Microsoft Office Developer Tools for Visual Studio 2012 SharePoint 2013 Preview Office365 for the SharePoint 2013 preview SharePoint Designer 2013 Download: Microsoft Office 2013 Preview Language Pack Try Office

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  • 2D Barcode Addendum

    - by Tim Dexter
    Having finally got my external drive back(long story) today from Oklahoma (thank you so much Sammy) Im back with a full compliment of Oracle and blogging tools at my disposal. I have missed JDeveloper this past week, which I have found, I immensely prefer over Eclipse (let the flaming commence :0) I use Zoundry Raven for writing articles and its not installed locally but on my external drove, so I have been soldiering on with the blog server's pain in the backside UI for writing. Now I have my favority editor back and things are calming down workwise, I will start to get the Excel template posts out. Today thou, a note about 2D barcode support or more specifically any barcode that needs some data manipulation before the barcode font is applied. I wrote about these fonts a long time back and laid out the java class you would need to write if you had an algorithm from the font manufacturer to use. I missed out a valuable point and James at Luminex fell into the trap. He was wanting to use the datamatrix font from IDAutomation but and had built the java class to be called from the RTF template but it was not encoding or at least did not appear to be. New debugging feature to the rescue. Kan over at the bipconsultng blog documented the feature a while back. Just adding <?xdo-debug-level:'STATEMENT'?> to my test template generated all the debug files in my c:\temp directory. No messing with files, just a simple command ... at last! Kan has documented the feature here. With the log in hand I spotted a java error stack referencing a missing code128a method, huh? Looking at James' class he had the following snippet: ENCODERS.put("code128a",mUtility.getClass().getMethod("code128a",clazz)); ENCODERS.put("code128b",mUtility.getClass().getMethod("code128b", clazz)); ENCODERS.put("code128c",mUtility.getClass().getMethod("code128c", clazz)); ENCODERS.put("pdf417",mUtility.getClass().getMethod("pdf417", clazz)); ENCODERS.put("datamatrix",mUtility.getClass().getMethod("datamatrix", clazz)); His class did not include the other code128 and pdf147 methods and BIP was expecting them. An easy fix, just comment them out, rebuild and deploy and the encoding started working. If you are hitting similar problems, check that class and ensure all of the referenced methods are available, if not, delete or get commenting. James now has purdy labels popping out that his hard ware can read, sweet!

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  • Site Studio Mobile Example - WCM Reuse

    - by john.brunswick
    Mobile internet usage is growing by leaps and bounds and it is theorized that in the not-to-distant future it will eclipse traditional access via desktop browsers. Mary Meeker, a managing director at Morgan Stanley and head of their global technology research team, recently predicted that mobile usage will eclipse desktop usage within the next 5 years in an Events@Google series presentation. In order for organizations to reach their prospects, customers and business partners, they will need to make their content readily available on mobile devices. A few years ago it was fairly challenging to provide a special, separate, site to cater to mobile users using technologies like WML (Wireless Markup Language). Modern mobile browsers have rendered the need for this as irrelevant and now the focus has moved toward providing a browsing experience that works well on small screen sizes and is highly performant. What does all of this mean for Oracle UCM? Taking site content from an existing Site Studio site and targeting it for consumption for mobile devices is a very straightforward process that is aided by a number of native capabilities in the product. The example highlighted in this post takes advantage of dynamic conversion capabilities in Oracle UCM to enable site content to be created and updated via MS Office documents. These documents are then converted to a simple, clean HTML format for consumption in the desktop and mobile browsing experiences. To help better understand how this is possible the example below shows a fictional .COM and its mobile site counterpart that both leverage the same underlying content. The scenario is not complete or production ready, but highlights that a mobile experience may be best delivered by omitting portions of a site that would be present within the version served to desktop clients. If you have browsed CNet (news.com) on a mobile device it becomes quickly apparent that they are serving an optimized version for your mobile device. An iPhone style version can be accessed at http://iphone.cnet.com/. In order to do that they leveraged some work done for the iPhone iUi project developed by Joe Hewitt that provides mobile browsers an experience that is similar to what users may find in a native iPhone application. For our example parts of this framework are used (the CSS) and this approach provides a page that will degrade nicely over a wide range of mobile browsers, since it is comprised of lightweight HTML markup and CSS. The iPhone iUi framework also provides some nice JavaScript to enable animated transitions between pages, but for the widest range of mobile browser compatibility we will only incorporate the CSS and HTML DIV / UL based page markup in our example.

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  • BIP BIServer Query Debug

    - by Tim Dexter
    With some help from Bryan, I have uncovered a way of being able to debug or at least log what BIServer is doing when BIP sends it a query request. This is not for those of you querying the database directly but if you are using the BIServer and its datamodel to fetch data for a BIP report. If you have written or used the query builder against BIServer and when you run the report it chokes with a cryptic message, that you have no clue about, read on. When BIP runs a piece of BIServer logical SQL to fetch data. It does not appear to validate it, it just passes it through, so what is BIServer doing on its end? As you may know, you are not writing regular physical sql its actually logical sql e.g. select Jobs."Job Title" as "Job Title", Employees."Last Name" as "Last Name", Employees.Salary as Salary, Locations."Department Name" as "Department Name", Locations."Country Name" as "Country Name", Locations."Region Name" as "Region Name" from HR.Locations Locations, HR.Employees Employees, HR.Jobs Jobs The tables might not even be a physical tables, we don't care, that's what the BIServer and its model are for. You have put all the effort into building the model, just go get me the data from where ever it might be. The BIServer takes the logical sql and uses its vast brain to work out what the physical SQL is, executes it and passes the result back to BIP. select distinct T32556.JOB_TITLE as c1, T32543.LAST_NAME as c2, T32543.SALARY as c3, T32537.DEPARTMENT_NAME as c4, T32532.COUNTRY_NAME as c5, T32577.REGION_NAME as c6 from JOBS T32556, REGIONS T32577, COUNTRIES T32532, LOCATIONS T32569, DEPARTMENTS T32537, EMPLOYEES T32543 where ( T32532.COUNTRY_ID = T32569.COUNTRY_ID and T32532.REGION_ID = T32577.REGION_ID and T32537.DEPARTMENT_ID = T32543.DEPARTMENT_ID and T32537.LOCATION_ID = T32569.LOCATION_ID and T32543.JOB_ID = T32556.JOB_ID ) Not a very tough example I know but you get the idea. How do I know what the BIServer is up to? How can I find out what the issue might be if BIServer chokes on my query? There are a couple of steps: In the Administrator tool you need to set the logging level for the Administrator user to something greater than the default '0'. '7' is going to give you the max. Just remember to take it back down after you have finished the debug. I needed to bounce my BIServer service Now here's the secret sauce. Prefix the following to your BIP query set variable LOGLEVEL = 7; Set the log level to that you have in the admin tool Now run your BIP report. With the prefix in place; BIServer will write to the NQQuery.log file. This is located in the ./OracleBI/server/Log directory. In there you are going to find the complete process the BIServer has gone through to try and get the data back for you A quick note, if the BIServer can, its going to hit that great BIEE cache to get your data and you may not see the full log. IF this is the case. Get inot hte Administration page (via the browser login) and clear out your BIP report cursor. Then re-run. This will hopefully help out if you are trying to debug that annoying BIP report that will not run or is getting some strange data. Don't forget to turn that logging level back down once you are done. This will avoid the DBA screaming at you for sucking up all the disk space on the system.

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  • Bookbindng Samples

    - by Tim Dexter
    I have finally found a home for the bookbinding samples I have put together in support of my white paper on Bookbinding. OTN has a great newish sample code site where you can create code samples to share with the community. In their own words: Welcome to the Oracle Sample Code public repository, where Oracle Technology Network members collaboratively build and share sample applications, code snippets, skins and templates, and more. Note the word 'templates' I read that as an open invitation to share your latest and greatest! If you have template samples or code snippets that you think would benefit the wider BIP community please create new code samples and let me know the link and I'll ensure they get promotion through the blog. https://www.samplecode.oracle.com/ You just need an OTN account to get started. I'll be pushing some more samples and snippets in the near future, its a great centrally managed repository. Finally, Oracle has somewhere to get code and files hosted. The two samples I have created cover the book bindng function from a couple of angles: S523: Oracle BI Publisher Bookbinding Examples - this walks you through a series of examples that show you how to create the bookbinding control files to generate the final bound document. S522: Oracle BI Publisher Bookbinding Demonstration - this is a sample J2EE application that demonstrates how to create an HTML/servlet combination to allow users to make sub document selections and then the document features e.g. TOC, page numbering, cross links, etc you would like added to the final document I'd be very interested in any feedback. Happy Binding!

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  • Switch interface implementation using configuration

    - by Marcos
    We want to allow the same core service to be either fully implemented or, as other option, to be a proxy toward a client legacy system (via a WSDL for example). In that way, we have both implementation (proxy & full) and we switch which one to use in the configuration of the app. So in a nutshell, Some desired features: Two different implementation (proxy, full) instead of one implementation with a switch inside Switch implementation using configuration: dependency injection? reflection? Nice-to-have: the packaged delivered to the client doesn’t have to change depending on the choice between proxy or full Nice-to-have: Client can develop their custom implementation of the Core Interface and configure the applciation to use that one With this background, the question is: What alternatives we have to choose one implementation or other of an interface just changing configuration? Thanks

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  • Gartner PCC Summit, Baltimore - Oracle's Take

    - by [email protected]
    Back from last week's trip to the Gartner PCC Summit in Baltimore, Andy MacMillan and Ajay Gandhi share their impressions of the conference. According to Andy and Ajay: Interest in the sector is increasing - attendance at this year's conference was up by more than 50 percent The discussion at the conference this year shifted from a focus on what the tools are to how the tools can transform organizations and help build businesses Conference attendees were interested in taking a platform approach and looking to bring multiple tools together to solve problems and simplify business processes. If you are interested in learning more about the Bureau of Indian Affairs' deployment showcased in Ajay's session at the Gartner PCC Summit, come back soon - a detailed post is on its way.

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  • Unleash AutoVue on Your Unmanaged Data

    - by [email protected]
    Over the years, I've spoken to hundreds of customers who use AutoVue to collaborate on their "managed" data stored in content management systems, product lifecycle management systems, etc. via our many integrations. Through these conversations I've also learned a harsh reality - we will never fully move away from unmanaged data (desktops, file servers, emails, etc). If you use AutoVue today you already know that even if your primary use is viewing content stored in a content management system, you can still open files stored locally on your computer. But did you know that AutoVue actually has - built-in - a great solution for viewing, printing and redlining your data stored on file servers? Using the 'Server protocol' you can point AutoVue directly to a top-level location on any networked file server and provide your users with a link or shortcut to access an interface similar to the sample page shown below. Many customers link to pages just like this one from their internal company intranets. Through this webpage, users can easily search and browse through file server data with a 'click-and-view' interface to find the specific image, document, drawing or model they're looking for. Any markups created on a document will be accessible to everyone else viewing that document and of course real-time collaboration is supported as well. Customers on maintenance can consult the AutoVue Admin guide or My Oracle Support Doc ID 753018.1 for an introduction to the server protocol. Contact your local AutoVue Solutions Consultant for help setting up the sample shown above.

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  • Interactive Master Detail Report Just A Few Minutes Away!

    - by kanichiro.nishida
    Oracle BI Publisher 11G have not just made Master Detail report development much easier and quicker, but also made it more interactive and fun without any coding or scripting. I’ve just created a short video that shows how to create such Master Detail report within a few minutes, so please take a look if you’re interested in!     With 11G, now you can create such report only with your browser very quickly and your report audience will be not only able to interact with the report but also able to view it in a pixel-perfect way with many different formats such as PDF, Excel, Word, PPT, etc. Happy Master Detail Reports development and design! Please share any feedback you have with Interactive Viewer and Layout Editor with us!

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  • CSV Anyone?

    - by Tim Dexter
    CSV, a dead format? With today's abilities to generate Excel output (Im working on some posts for the shiny new Excel templates) and the sophistication of the eText outputs, do you really need CSV? I guess so seeing as it was added after the base product was released as an enhancement. But I'd be interested in hearing use cases? I used to think the same of text output. But now Im working in the public sector where older technologies abound I can see a use for text output. Its also used as a machine readable format, etc. BIP still does not support a text format from its RTF templates but its very doable using XSL templates. Back to CSV, I noticed an enhancement in the big list of new stuff in the 10.1.3.4.1 rollup. You can now generate CSV from structured data ie a data template or a SQL XML query. This piqued my interest so I ran off a data template to CSV. Its interesting, in a geeky kinda way, I guess Im that way inclined.Here's my data structure:<EMPLOYEES> <LIST_G_DEPT> <G_DEPT>  <DEPARTMENT_ID>10</DEPARTMENT_ID>  <DEPARTMENT_NAME>Administration</DEPARTMENT_NAME>  <LIST_G_EMP>   <G_EMP>     <EMPLOYEE_ID>200</EMPLOYEE_ID>     <EMP_NAME>Jennifer Whalen</EMP_NAME>     <EMAIL>JWHALEN</EMAIL>     <PHONE_NUMBER>515.123.4444</PHONE_NUMBER>     <HIRE_DATE>1987-09-17T00:00:00.000-06:00</HIRE_DATE>     <SALARY>4400</SALARY>    </G_EMP>   </LIST_G_EMP>  <TOTAL_EMPS>1</TOTAL_EMPS>  <TOTAL_SALARY>4400</TOTAL_SALARY>  <AVG_SALARY>4400</AVG_SALARY>  <MAX_SALARY>4400</MAX_SALARY>  <MIN_SALARY>4400</MIN_SALARY> </G_DEPT>Poor ol Jennifer, she needs some help in the Admin department :0)Pushing this to CSV and BP completely flattens the data out so you get a completely denormalized data output in the CSV.TOTAL_SALARY,DEPARTMENT_ID,DEPARTMENT_NAME,MIN_SALARY,AVG_SALARY,MAX_SALARY,EMPLOYEE_ID,SALARY,PHONE_NUMBER,HIRE_DATE,EMP_NAME,EMAIL,TOTAL_EMPS4400,10,Administration,4400,4400,4400,200,4400,515.123.4444,1987-09-17T00:00:00.000-06:00,"Jennifer Whalen",JWHALEN,119000,20,Marketing,6000,9500,13000,201,13000,515.123.5555,1996-02-17T00:00:00.000-07:00,"Michael Hartstein",MHARTSTE,219000,20,Marketing,6000,9500,13000,202,6000,603.123.6666,1997-08-17T00:00:00.000-06:00,"Pat Fay",PFAY,2Useful? Its a little confusing to start with but it is completely de-normalized so there is lots of repetition. But if it floats your boat, you got it!

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  • Upcoming Webcast: Use Visual Decision Making To Boost the Pace of Product Innovation – October 24, 2013

    - by Gerald Fauteux
    See More, Do More Use Visual Decision Making To Boost the Pace of Product Innovation   Join a Free Webcast hosted by Oracle, featuring QUALCOMM Click here to register for this webcast   Keeping innovation ahead of shrinking product lifecycles continues to be a challenge in today’s fast-paced business environment, but new visualization techniques in the product design and development process are helping businesses widen the gap further.  Innovative visualization methods, including Augmented Business Visualization, can be powerful differentiators for business leaders, especially when it comes to accelerating product cycles.   Don’t miss this opportunity to discover how visualization tied to PLM can help empower visual decision making and enhance productivity across your organization.  See more and do more with the power of Oracle. Join solution experts from Oracle and special guest, Ravi Sankaran, Sr. Staff Systems Analyst, QUALCOMM to discuss how visual decision making can help efficiently ramp innovation efforts throughout the product lifecycle: Advance collaboration with universal access across all document types with robust security measures in place Synthesize product information quickly like cost, quality, compliance, etc. in a highly visual form from multiple sources in a single visual and actionable environment Increase productivity by rendering documents in the appropriate context of specific business processes Drive modern business transformation with new collaboration methods such as Augmented Business Visualization . Date: Thursday, October 24, 2013 Time: 10:00 a.m. PDT / 1:00 p.m. EDT Click here to register for this FREE event

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  • Dynamic Bursting ... no really!

    - by Tim Dexter
    If any of you have seen me or my colleagues present BI Publisher to you then we have hopefully mentioned 'bursting.' You may have even seen a demo where we talk about being able to take a batch of data, say invoices. Then split them by some criteria, say customer id; format them with a template; generate the output and then deliver the documents to the recipients with a click. We and especially I, always say this can be completely dynamic! By this I mean, that you could store customer preferences in a database. What layout would each customer like; what output format they would like and how they would like the document delivered. We (I) talk a good talk, but typically don't do the walk in a demo. We hard code everything in the bursting query or bursting control file to get the concept across. But no more peeps! I have finally put together a dynamic bursting demo! Its been minutes in the making but its been tough to find those minutes! Read on ... It's nothing amazing in terms of making the burst dynamic. I created a CUSTOMER_PREFS table with some simple UI in an APEX application so that I can maintain their requirements. In EBS you have descriptive flexfields that could do the same thing or probably even 'contact' fields to store most of the info. Here's my table structure: Name                           Type ------------------------------ -------- CUSTOMER_ID                    NUMBER(6) TEMPLATE_TYPE                  VARCHAR2(20) TEMPLATE_NAME                  VARCHAR2(120) OUTPUT_FORMAT                  VARCHAR2(20) DELIVERY_CHANNEL               VARCHAR2(50) EMAIL                          VARCHAR2(255) FAX                            VARCHAR2(20) ATTACH                         VARCHAR2(20) FILE_LOC                       VARCHAR2(255) Simple enough right? Just need CUSTOMER_ID as the key for the bursting engine to join it to the customer data at burst time. I have not covered the full delivery options, just email, fax and file location. Remember, its a demo people :0) However the principal is exactly the same for each delivery type. They each have a set of attributes that need to be provided and you will need to handle that in your bursting query. On a side note, in EBS, you use a bursting control file, you can apply the same principals that I'm laying out here you just need to get the customer bursting info into the XML data stream so that you can refer to it in the control file using XPATH expressions. Next, we need to look up what attributes or parameters are required for each delivery method. that can be found in the documentation here.  Now we know the combinations of parameters and delivery methods we can construct the query using a series a decode statements: select distinct cp.customer_id "KEY", cp.template_name TEMPLATE, cp.template_type TEMPLATE_FORMAT, 'en-US' LOCALE, cp.output_format OUTPUT_FORMAT, 'false' SAVE_FORMAT, cp.delivery_channel DEL_CHANNEL, decode(cp.delivery_channel,'FILE', cp.file_loc , 'EMAIL', cp.email , 'FAX', cp.fax) PARAMETER1, decode(cp.delivery_channel,'FILE', c.cust_last_name||'_orders.pdf' ,'EMAIL','[email protected]' ,'FAX', 'faxserver.com') PARAMETER2, decode(cp.delivery_channel,'FILE',NULL ,'EMAIL','[email protected]' ,'FAX', null) PARAMETER3, decode(cp.delivery_channel,'FILE',NULL ,'EMAIL','Your current orders' ,'FAX',NULL) PARAMETER4, decode(cp.delivery_channel,'FILE',NULL ,'EMAIL','Please find attached a copy of your current orders with BI Publisher, Inc' ,'FAX',NULL) PARAMETER5, decode(cp.delivery_channel,'FILE',NULL ,'EMAIL','false' ,'FAX',NULL) PARAMETER6, decode(cp.delivery_channel,'FILE',NULL ,'EMAIL','[email protected]' ,'FAX',NULL) PARAMETER7 from cust_prefs cp, customers c, orders_view ov where cp.customer_id = c.customer_id and cp.customer_id = ov.customer_id order by cp.customer_id Pretty straightforward, just need to test, test, test, the query and ensure it's bringing back the correct data based on each customers preferences. Notice the NULL values for parameters that are not relevant for a given delivery channel. You should end up with bursting control data that the bursting engine can use:  Now, your users can run the burst and documents will be formatted, generated and delivered based on the customer prefs. If you're interested in the example, I have used the sample OE schema data for the base report. The report files and CUST_PREFS table are zipped up here. The zip contains the data model (.xdmz), the report and templates (.xdoz) and the sql scripts to create and load data to the CUST_PREFS table.  Once you load the report into the catalog, you'll need to create the OE data connection and point the data model at it. You'll probably need to re-point the report to the data model too. Happy Bursting!

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  • Mexico leading in Business Transformation Strategies:

    - by [email protected]
    By [email protected] on April 15, 2010 8:31 AM By John Burke Group Vice President Oracle Applications Business Unit I recently completed a business tour in Mexico, and was surprised by both the economic vibrancy of the country and the thought leadership expressed by many of the customers I met. An example of the economic vibrancy of the country: across the street from my hotel was the local Bentley dealership, Coach Store, Yves Saint Laurent and of course a Starbucks. I only made it to Starbucks. Both the Coach Store and YSL had a line of folks waiting to get in... As for thought leadership, there were several illustrations only on the first day. I had the opportunity to meet with a branch of the Mexican Federal Government. Their questions were not about clerical task automation, far from it! We discussed citizen on-line access to fees and services - for example looking up the duty on an international goods shipment, or tracking that my taxes have been received, or the status of my request for a certain service. Eligibility, policies and status. Having an integrated rules or policy automation system that would allow businesses and citizens to access accurate information and ensure the proper collection of fees and payment for 3rd party provided services. Then in the afternoon, I met with the owner of a roofing company (note: most roofs in Mexico are flat and made of cement). This CEO started discussing how he wanted to transform his business from a cement products company to a service company and market 5-10-15 year service contracts which would guarantee the structural integrity of the roof and of course that the roof would remain waterproof. Although his products were guaranteed, they required an annual inspection and most home owners never schedule that inspection until it is too late and water damage has occurred. These emergency calls reduce his margin and reduce customer satisfaction. This lead to a discussion of business models in general and why long term differentiation can only come from service, not just for the music or news industries, but also for roofing companies! I completely agreed with the transformational concepts described in both meetings and quickly understood why there is a Bentley dealership near my hotel.

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  • The Social Business Thought Leaders - Steve Denning

    - by kellsey.ruppel
    How is the average organization doing? Not very well according to a number of recent books and reports. A few indicators provide quite a gloomy picture: Return on assets and invested capitals dropped to 25% of its value in 1965 in the entire US market (see The Shift Index by John Hagel) Firms are dying faster and faster with the average lifespan of companies listed in the S&P 500 index gone from 67 years in the 1920s to 15 years today (see Creative Disruption by Richard Foster) Employee engagement ratio, a high level indicator of an organization’s health proved to affect performance outcomes, does not exceed on average 20%-30% (see Employee Engagement, Gallup or The Engagement Gap, Towers Perrin) In one of the most enjoyable keynotes of the Social Business Forum 2012, Steve Denning (Author of Radical Management and Independent Management Consultant) explained why this is happening and especially what leaders should do to reverse the worrying trends. In this Social Business Thought Leaders series, we asked Steve to collapse some key suggestions in a 2 minutes video that we strongly recommend. Steve discusses traditional management - that set of principles and practices born in the early 20th century and largely inspired by thinkers such as Frederick Taylor and Henry Ford - as the main responsible for the declining performance of modern organizations. While so many things have changed in the last 100 or so years, most companies are in fact still primarily focused on maximizing profits and efficiency, cutting costs, coordinating individuals top-down through command and control. The issue is, in a knowledge intensive, customer centred, turbulent market like the one we are experiencing, similar concepts are not just alienating employees' passion but also destroying the last source of competitive differentiation left: creativity and the innovative potential. According to Steve Denning, in a phase change from old industrial to a creative, collaborative, knowledge economy, the answer is hidden in a whole new business ecosystem that puts the individual (both the employee and the customer) at the center of the organization. He calls this new paradigm Radical Management and in the video interview he articulates the huge challenges and amazing rewards our enterprises are facing during this inevitable transition.

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  • Latest AutoVue Podcast - Customer Success at Ringhals/Vattenfall

    - by pam.petropoulos(at)oracle.com
    Ringhals, a Swedish nuclear power plant, part of the Vattenfall Group, produces 20% of the country's electricity and is the largest power station in the Nordic region. Ringhals has standardized on AutoVue for most of their engineering and asset document visualization requirements throughout their plant maintenance, design and engineering operations. This audio interview, hosted by Folia Grace, Oracle Vice President of Application Product Marketing, features Harald Carlsson, Documentation Administrator at Ringhals/Vattenfall. Hear Harald describe how they have cut IT maintenance costs, increased productivity, and improved maintenance operations throughout their facility. Click here to listen to the podcast

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  • BIP and Mapviewer Mash Up I

    - by Tim Dexter
    I was out in Yellowstone last week soaking up various wildlife and a bit too much rain ... good to be back until the 95F heat yesterday. Taking a little break from the Excel templates; the dev folks are planing an Excel patch in the next week or so that will add a mass of new functionality. At the risk of completely mis leading you I'm going to hang back a while. What I have written so far holds true and will continue to do so. This week, I have been mostly eating 'mapviewer' ... answers on a post card please, TV show and character. I had a request to show how BIP can call mapviewer and render a dynamic map in an output. So I hit the books and colleagues for some answers. Mapviewer is Oracle's geographic information system, hereby known as GIS. I use it a lot in our BIEE demos where the interaction with the maps is very impressive. Need a map of California and its congressional districts? I have contacts; Jerry and David with their little black box of maps. Once in my possession I can build highly interactive, clickable maps that allow the user to drill into more information using a very friendly interface driving BIEE content and navigation. But what about maps in BIP output? Bryan Wise, who has written some articles on this blog did some work a while back with the PL/SQL API interface. The extract for the report called a function that in turn called the mapviewer server, passing a set of mapping requirements, it then returned a URL to a cached copy of that map. Easy to then have BIP render that image. Thats still very doable. You need to install a couple of packages and then load the mapviewer java APIs into the database. Then you can write your function to the APIs. A little involved? Maybe, but the database is doing all the heavy lifting for you. I thought I would investigate another method for getting the maps back into BIP. There is a URL interface you can call, this involves building an XML message to be passed to the mapviewer server. It's pretty straightforward to use on the mapviewer side. On the BIP side things are little more tricksy. After some unexpected messing about I finally got the ubiquitous Hello World map to render using the URL method. Not the most exciting map in the world, lots of ocean and a rather long URL to get it to render. http://127.0.0.1:9704/mapviewer/omserver?xml_request=%3Cmap_request%20title=%22Hello%20World%22%20datasource=%22cagis%22%20format=%22GIF_STREAM%22/%3E Notice all of the encoding in the URL string to handle the spaces, quotes, etc. All necessary to get BIP to make the call to the mapviewer server correctly without truncating the URL if it hits a real space rather than a %20. With that in mind constructing the URL was pretty simple. I'm not going to get into the content of the URL too much, for that you need to bone up on the mapviewer XML API. Check out the home page here and the documentation here. To make the template portable I used the standard CURRENT_SERVER_URL parameter from the BIP server and declared that in my template. <?param@begin:CURRENT_SERVER_URL;'myserver'?> Ignore the 'myserver', that was just a dummy value for testing at runtime it will resolve to: 'http://yourserver:port/xmlpserver' Not quite what we need as mapviewer has its own server path, in my case I needed 'mapviewer/omserver?xml_request=' as the fixed path to the mapviewer request URL. A little concatenation and substringing later I came up with <?param@begin:mURL;concat(substring($CURRENT_SERVER_URL,1,22),'mapviewer/omserver?xml_request=')?> Thats the basic URL that I can then build on. To get the Hello World map I need to add the following: <map_request title="Hello World" datasource="cagis" format="GIF_STREAM"/> Those angle brackets were the source of my headache, BIPs XSLT engine was attempting to process them rather than just pass them. Hok Min to the rescue ... again. I owe him lunch when I get out to HQ again! To solve the problem, I needed to escape all the characters and white space and then use native XSL to assign the string to a parameter. <xsl:param xdofo:ctx="begin"name="pXML">%3Cmap_request%20title=%22Hello%20World%22 %20datasource=%22cagis%22%20format=%22GIF_STREAM%22/%3E</xsl:param> I did not need to assign it to a parameter but I felt that if I were going to do anything more serious than Hello World like plotting points of interest on the map. I would need to dynamically build the URL, so using a set of parameters or variables that I then concatenated would be easier. Now I had the initial server string and the request all I then did was combine the two using a concat: concat($mURL,$pXML) Embedding that into an image tag: <fo:external-graphic src="url({concat($mURL,$pXML)})"/> and I was done. Notice the curly braces to get the concat evaluated prior to the image call. As you will see next time, building the XML message to go onto the URL can get quite complex but I have used it with some data. Ultimately, it would be easier to build an extension to BIP to handle the data to be plotted, it would then build the XML message, call mapviewer and return a URL to the map image for BIP to render. More on that next time ...

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  • Getting started with Document Set in SharePoint2010

    - by ybbest
    Folders are widely used in traditional file based system, in SharePoint world you can create folder in the document library as well. However, there is a new improved feature in SharePoint called Document Set; you can attach metadata to the document set. To get start with Document set, you can perforce the following steps. 1. Go to Site Settings >>Site collection features >>Activate the Document Sets feature. 2. After the Document Sets feature is activated, you will get a new content type called Document Set. 3. Next, we can create a custom content type called Loan Application Document Set that inherited from Document Set Content Type. 4. Then I create a new column called Application Number. 5. Add this field to the loan application content type 6. Create a new Content Type called Loan Contract form that inherited from Document content type. 7. Add the Application Number to the Loan Contract form content type. 8. Create a new Content Type called Loan Application form that inherited from Document content type and add Application Number to it.(The same step as above.) 9.Go to the Loan Application Document Set content type and go to the Document Set Settings. 10. You can define which content type you would like this Document set contains and you can also define the default document for each content type. When you create a new document set, those default documents will get automatically created in the document set. You can also define the Shared field that shared across content types; in my case I define the Application number and description as my shared fields. Finally, you can define the fields that you’d like to show in the document set welcome page. 11. Now create a new document library and attach those content types to the document library and create a new loan application document set. 12. You will see the default document created in the document set.If you updated Application Number on the document set , the field will get updated in the documents inside the document set as well.

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  • Real Excel Templates 1.5

    - by Tim Dexter
    Not the next installment quite yet, just an update from what I knew yesterday. Right after I posted the Real Excel Templates I. Mike from the PM team got in touch to say he and Shirley had just had a meeting with a customer about the Excel Templates and all the fab features. He included BIPs extended functions, data pre-processing, sub templates and other functionality which was great new news. One caveat, much of the really new stuff, is not quite out in the wild yet. Will let you know as soon as I know more. Shirley and I shared a conversation around being able to re-group data in the templates. It's one of the most powerful features of the RTF template. Providing the ultimate flexibility in layouts. As I wrote yesterday, you need hierarchical data for Excel templates. I stand corrected, 'Of course you can do that in Excel, here's an example' said Shirley 'Very cunning Shirley, very cunning' says I. You can basically use the hidden sheet to re-group the data using native XSL. I'll cover the 'how' later. As you can see Excel templates are the new 'black' with lots of attention and more importantly development cycles to take them forward. Looks like we are going to have a great weekend weather wise here in Colorado. The yard work and pond are beckoning. Maybe the trout will be rising and I can give my rusty fly casting skills a run for their money. I need some stupid fish thou :0) See ya'll next week!

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  • Trigger Happy

    - by Tim Dexter
    Its been a while, I know, we’ll say no more OK? I’ll just write …In the latest BIP 11.1.1.6 release and if I’m really honest; the release before this (we'll call it dot 5 for brevity.) The boys and gals in the engine room have been real busy enhancing BIP with some new functionality. Those of you that use the scheduling engine in OBIEE may already know and use the ‘conditional scheduling’ feature. This allows you to be more intelligent about what reports get run and sent to folks on a scheduled basis. You create a ‘trigger’ analysis (answer) that is executed at schedule time prior to the main report. When the schedule rolls around, the trigger is run, if it returns rows, then the main report is run and delivered. If there are no rows returned, then the main report is not run. Useful right? Your users are not bombarded with 20 reports in their inbox every week that they need to wade throu. They get a handful that they know they need to look at. If you ensure you use conditional formatting in the report then they can find the anomalous data in the reports very quickly and move on to the rest of their day more quickly. You could even think of OBIEE as a virtual team member, scouring the data on your behalf 24/7 and letting you know when its found an issue.BI Publisher, wanting the team t-shirt and the khaki pants, has followed suit. You can now set up ‘triggers’ for it to execute before it runs the main report. Just like its big brother, if the scheduled report trigger returns rows of data; it then executes the main report. Otherwise, the report is skipped until the next schedule time rolls around. Sound familiar?BIP differs a little, in that you only need to construct a query to act as the trigger rather than a complete report. Let assume we have a monthly wage by department report on a schedule. We only want to send the report to managers if their departmental wages reach and/or exceed a certain amount. The toughest part about this is coming up with the SQL to test the business rule you want to implement. For my example, its not that tough: select d.department_name, sum(e.salary) as wage_total from employees e, departments d where d.department_id = e.department_id group by d.department_name having sum(e.salary) > 230000 We're looking for departments where the wage cost is greater than 230,000 Dexter Dollars! With a bit of messing I found out you can parametrize the query. Users can then set a value at schedule time if they need to. To create the trigger is straightforward enough. You can create multiple triggers for users to select at schedule time. Notice I also used a parameter in the query, :wamount. Note the matching parameter in the tree on the left. You also dont need to return multiple columns, one is fine, the key is if there are rows returned. You can build the rest of your report as usual. At scheduling time the Schedule tab has a bit more on it. If your users want to set the trigger, they check the Use Trigger box. The page will then pop fields to pick the appropriate trigger they want to use, even a trigger on another data model if needed. Note it will also ask for the parameter value associated with the trigger. At this point you should note that the data model does not make a distinction between trigger and data model (extract) parameters. So users will see the parameters on the General and Schedule tabs. If per chance you do need to just have a trigger parameters. You can just hide them from the report using the Parameters popup in the report designer, just un-check the 'Show' box I have tested the opposite case where you do not want main report parameters seen in the trigger section. BIP handles that for you! Once the report hits its allotted schedule time, the trigger is executed. Based on the results the report will either run or be 'skipped.' Now, you have a smarter scheduler that will only deliver reports when folks need to see them and take action on the contents. More official info here for developers and here for users.

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  • The Social Business Thought Leaders - Esteban Kolsky

    - by kellsey.ruppel
    Esteban Kolsky's presentation at the Social Business Forum 2012 was meaningfully titled “Everything you wanted to know about Customer Service using Social but had no one to ask”.  A recent survey by ThinkJar, Kolsky’s independent analyst firm, reported how more than 90% of the interviewed companies consider embracing social channels in customer service the right thing to do for the business and its customers. These numbers shouldn't be too surprising given the popularity of services such as Twitter and Facebook (59% and 60% respectively in the survey) among organizations, the power consumers are gaining online and the 40% preference they have to escalate issues on social services. Moreover, both large enterprises and small businesses are realizing how customer retention is cheaper and easier than customer acquisition. Many companies are looking at communities and social networks as an opportunity to drive loyalty, satisfaction and word of mouth. However, in this early phase the way they are preparing to launch social support appears to be lacking at best: 66% have no defined processes for customer service over social channels 68% were not able to estimate ROI before deploying social in customer service Only 8% found the expected ROI Most of the projects are stuck in the pilot or testing phase In his interview for the Social Business Thought-Leaders, Esteban discusses how to turn social media hype in business gains by touching upon some of the hottest topics organizations face when approaching social support: How to go from social media monitoring to actionable insights How Social CRM should be best positioned in regard to traditional CRM The importance of integrating social data to transactional data  Conversations with customer service organizations points to 2012 as the year of "understanding what social means for supporting customers". Will 2013 be the year it all becomes reality? We invite you to listen to Esteban Kolsky's interview to understand how to most effectively develop cross-channel strategies that include social channels and improve both customer satisfaction and the overall customer experience.

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  • Single database, multiple system dependency

    - by davenewza
    Consider an environment where we have a single, core database, with many separate systems using this one database. This leads to all of these systems have a common dependency, which ultimately introduces coupling between them. This means that we cannot always evolve systems independently of each other. Structural changes to the database (even if only intended for one, particular system), requires a full sweep test of ALL systems, and may require that other systems be 'patched' and subsequently released. This is especially tricky when you want to have separate teams working on different projects. What is a good 'pattern' to help in avoiding such coupling? I would imagine that a database should be exclusively depended on by one system. If other systems require data for whatever reason, they should request such from an API service of some kind. A drawback of this approach which comes to mind is performance: routing data between high-throughput systems through service calls is much slower than through a database connection.

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  • AutoVue Success at Siemens Energy!

    - by prasenjit.niyogi(at)oracle.com
    Siemens Improves Review and Collaboration with Visually Enabled Engineering Platform Siemens Energy Incorporated offers products, solutions, and services for the entire energy conversion chain--from power generation and transmission to distribution. The organization primarily serves energy utilities and industrial companies. Siemens faced challenges in the form of: Long design review cycles and potential field service delays that stemmed from users' inability to digitally access, view, and collaborate on design documents for energy-related projects stored in SAP High costs and IT administration complexity that was caused by multiple design visualization tools Learn how the customized integration of Oracle's AutoVue with SAP, thanks to Oracle partner Lifecycle Technology, significantly streamlined design review processes, improved productivity, and eliminated paper-based collaboration for the field service technicians and engineers. Read the complete snapshot here

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