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  • Conversation as User Assistance

    - by ultan o'broin
    Applications User Experience members (Erika Web, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Anne Gentle (left) with Applications User Experience Senior Director Laurie Pattison In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help The Microsoft Development Network Community Center ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes reach out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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  • Community Conversation

    - by ultan o'broin
    Applications User Experience members (Erika Webb, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Applications User Experience Senior Director Laurie Pattison (left) with Anne Gentle at the User Assistance Europe Conference In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: * Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help * The Microsoft Development Network Community Center * ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. * Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches * The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes are reaching out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

    Read the article

  • Rockmelt, the technology adoption model, and Facebook's spare internet

    - by Roger Hart
    Regardless of how good it is, you'd have to have a heart of stone not to make snide remarks about Rockmelt. After all, on the surface it looks a lot like some people spent two years building a browser instead of just bashing out a Chrome extension over a wet weekend. It probably does some more stuff. I don't know for sure because artificial scarcity is cool, apparently, so the "invitation" is still in the post*. I may in fact never know for sure, because I'm not wild about Facebook sign-in as a prerequisite for anything. From the video, and some initial reviews, my early reaction was: I have a browser, I have a Twitter client; what on earth is this for? The answer, of course, is "not me". Rockmelt is, in a way, quite audacious. Oh, sure, on launch day it's Bay Area bar-chat for the kids with no lenses in their retro specs and trousers that give you deep-vein thrombosis, but it's not really about them. Likewise,  Facebook just launched Google Wave, or something. And all the tech snobbery and scorn packed into describing it that way is irrelevant next to what they're doing with their platform. Here's something I drew in MS Paint** because I don't want to get sued: (see: The technology adoption lifecycle) A while ago in the Guardian, John Lanchester dusted off the idiom that "technology is stuff that doesn't work yet". The rest of the article would be quite interesting if it wasn't largely about MySpace, and he's sort of got a point. If you bolt on the sentiment that risk-averse businessmen like things that work, you've got the essence of Crossing the Chasm. Products for the mainstream market don't look much like technology. Think for  a second about early (1980s ish) hi-fi systems, with all the knobs and fiddly bits, their ostentatious technophile aesthetic. Then consider their sleeker and less (or at least less conspicuously) functional successors in the 1990s. The theory goes that innovators and early adopters like technology, it's a hobby in itself. The rest of the humans seem to like magic boxes with very few buttons that make stuff happen and never trouble them about why. Personally, I consider Apple's maddening insistence that iTunes is an acceptable way to move files around to be more or less morally unacceptable. Most people couldn't care less. Hence Rockmelt, and hence Facebook's continued growth. Rockmelt looks pointless to me, because I aggregate my social gubbins with Digsby, or use TweetDeck. But my use case is different and so are my enthusiasms. If I want to share photos, I'll use Flickr - but Facebook has photo sharing. If I want a short broadcast message, I'll use Twitter - Facebook has status updates. If I want to sell something with relatively little hassle, there's eBay - or Facebook marketplace. YouTube - check, FB Video. Email - messaging. Calendaring apps, yeah there are loads, or FB Events. What if I want to host a simple web page? Sure, they've got pages. Also Notes for blogging, and more games than I can count. This stuff is right there, where millions and millions of users are already, and for what they need it just works. It's not about me, because I'm not in the big juicy area under the curve. It's what 1990s portal sites could never have dreamed of achieving. Facebook is AOL on speed, crack, and some designer drugs it had specially imported from the future. It's a n00b-friendly gateway to the internet that just happens to serve up all the things you want to do online, right where you are. Oh, and everybody else is there too. The price of having all this and the social graph too is that you have all of this, and the social graph too. But plenty of folks have more incisive things to say than me about the whole privacy shebang, and it's not really what I'm talking about. Facebook is maintaining a vast, and fairly fully-featured training-wheels internet. And it makes up a large proportion of the online experience for a lot of people***. It's the entire web (2.0?) experience for the early and late majority. And sure, no individual bit of it is quite as slick or as fully-realised as something like Flickr (which wows me a bit every time I use it. Those guys are good at the web), but it doesn't have to be. It has to be unobtrusively good enough for the regular humans. It has to not feel like technology. This is what Rockmelt sort of is. You're online, you want something nebulously social, and you don't want to faff about with, say, Twitter clients. Wow! There it is on a really distracting sidebar, right in your browser. No effort! Yeah - fish nor fowl, much? It might work, I guess. There may be a demographic who want their social web experience more simply than tech tinkering, and who aren't just getting it from Facebook (or, for that matter, mobile devices). But I'd be surprised. Rockmelt feels like an attempt to grab a slice of Facebook-style "Look! It's right here, where you already are!", but it's still asking the mature market to install a new browser. Presumably this is where that Facebook sign-in predicate comes in handy, though it'll take some potent awareness marketing to make it fly. Meanwhile, Facebook quietly has the entire rest of the internet as a product management resource, and can continue to give most of the people most of what they want. Something that has not gone un-noticed in its potential to look a little sinister. But heck, they might even make Google Wave popular.     *This was true last week when I drafted this post. I got an invite subsequently, hence the screenshot. **MS Paint is no fun any more. It's actually good in Windows 7. Farewell ironically-shonky diagrams. *** It's also behind a single sign-in, lending a veneer of confidence, and partially solving the problem of usernames being crummy unique identifiers. I'll be blogging about that at some point.

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  • Get Fanatical About Your Followers

    - by Mike Stiles
    In the fourth of our series of discussions with Aberdeen’s Trip Kucera, we touch on what fans of your brand have come to expect in exchange for their fandom. Spotlight: Around the Oracle Social office, we live for football. So when we think of a true “fan” of a brand, something on the level of a football fan is what comes to mind. But are brands trying to invest fans on that same level? Trip: Yeah, if you’re a football fan, this is definitely your time of year. And if you’ve been to any NFL games recently, especially if you hadn’t been for a few years previously, you may have noticed that from the cup holders to in-stadium Wi-Fi, there’s an increasing emphasis being placed on “fan-focused” accommodations. That’s what they’re known as in the stadium business. Spotlight: How are brands doing in that fan-focused arena? Trip: Remember fan is short for “fanatical.” Brands can definitely learn from the way teams have become fanatical about their fans, or in the social media world, their followers. Many companies consider a segment of their addressable social audience as true fans; I’ve even heard the term “super-fans” used. So just as fans know and can tell you nearly everything about their favorite team, our research shows that there’s a lot value from getting to know your social audience—your followers—at a deeper level. Spotlight: So did your research show there’s a lot to be gained by making fandom a two-way street? Trip: Aberdeen’s new social relationship management research suggests that companies should develop capabilities to better analyze their social audience at a more granular level. Countless “ripped from the headlines” examples, from “United Breaks Guitars” to the most recent British Airways social fiasco we talked about a few weeks ago show how social can magnify the impact of a single customer voice. Spotlight: So how do the companies who are executing social most successfully do that? Trip: Leaders, which are the top-performing companies in Aberdeen’s study, are showing the value of identifying and categorizing your social audience. You should certainly treat every customer as if they have 10,000 followers, because they just might, but you can also proactively engage with high-value customer and high-value influencers. Getting back to the football analogy, it’s like how teams strive to give every guest a great experience, but they really roll out the red carpet for those season ticket and luxury box holders. Spotlight: I’m not allowed in luxury boxes, so you’ll have to tell me what that’s like. But what is the brand equivalent of rolling out the red carpet? Trip: Leaders are nearly three times more likely than Followers to have a process in place that identifies key social influencers for engagement, and more than twice as likely to identify customer advocates for social outreach. This is the kind of knowledge that gives companies the ability to better target social messaging and promotions like we talked about in our last discussion, as well as a basis for understanding how to measure the impact of their social media programs. I’ll give you an example. I hosted an event at one of my favorite restaurants recently. I had mentioned them in a Tweet several weeks before the event, and on the day of the event, they Tweeted out that they were looking forward to seeing me that evening for the event. It’s a small thing, but it had a big impact and I’d certainly go back as a result. Spotlight: So what specifically can brands use and look at to determine where their potential super-fans are? Trip: Social graph analysis, which looks at both the demographic/psychographic trends as well as the behavioral connections, can surface important brand value. Aberdeen’s PR and Brand Management research indicated that top-performing companies are more than three times more likely than Followers to both determine demographic trends through social listening (44% vs. 13%), and to identify meaningful customer segments through social (44% vs. 12%). This kind of brand-level insight can complement and enrich traditional market research. But perhaps even more importantly, it can serve as an early warning system for customer experience failures. @mikestilesPhoto: freedigitalphotos.net

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  • Hosting and consuming WCF services without configuration files

    - by martinsj
    In this post, I'll demonstrate how to configure both the host and the client in code without the need for configuring services i the <system.serviceModel> section of the config-file. In fact, you don't need a  <system.serviceModel> section at all. What you'll do need (and want) sometimes, is the Uri of the service in the configuration file. Configuring the Uri of the the service is actually only needed for the client or when self-hosting, not when hosting in IIS. So, exactly What do we need to configure? The binding type and the binding constraints The metadata behavior Debug behavior You can of course configure even more, and even more if you want to, WCF is after all the king of configuration… As an example I'll be hosting and consuming a service that removes most of the default constraints for WCF-services, using a BasicHttpBinding. Of course, in regards to security, it is probably better to have some constraints on the server, but this is only a demonstration. The ServerConfig class in the code beneath is a static helper class that will be used in the examples. In this post, I’ll be using this helper-class for all configuration, for both the server and the client. In WCF, the  client and the server have both their own WCF-configuration. With this piece of code, they will be sharing the same configuration. 1: public static class ServiceConfig 2: { 3: public static Binding DefaultBinding 4: { 5: get 6: { 7: var binding = new BasicHttpBinding(); 8: Configure(binding); 9: return binding; 10: } 11: } 12:  13: public static void Configure(HttpBindingBase binding) 14: { 15: if (binding == null) 16: { 17: throw new ArgumentException("Argument 'binding' cannot be null. Cannot configure binding."); 18: } 19:  20: binding.SendTimeout = new TimeSpan(0, 0, 30, 0); // 30 minute timeout 21: binding.MaxBufferSize = Int32.MaxValue; 22: binding.MaxBufferPoolSize = 2147483647; 23: binding.MaxReceivedMessageSize = Int32.MaxValue; 24: binding.ReaderQuotas.MaxArrayLength = Int32.MaxValue; 25: binding.ReaderQuotas.MaxBytesPerRead = Int32.MaxValue; 26: binding.ReaderQuotas.MaxDepth = Int32.MaxValue; 27: binding.ReaderQuotas.MaxNameTableCharCount = Int32.MaxValue; 28: binding.ReaderQuotas.MaxStringContentLength = Int32.MaxValue; 29: } 30:  31: public static ServiceMetadataBehavior ServiceMetadataBehavior 32: { 33: get 34: { 35: return new ServiceMetadataBehavior 36: { 37: HttpGetEnabled = true, 38: MetadataExporter = {PolicyVersion = PolicyVersion.Policy15} 39: }; 40: } 41: } 42:  43: public static ServiceDebugBehavior ServiceDebugBehavior 44: { 45: get 46: { 47: var smb = new ServiceDebugBehavior(); 48: Configure(smb); 49: return smb; 50: } 51: } 52:  53:  54: public static void Configure(ServiceDebugBehavior behavior) 55: { 56: if (behavior == null) 57: { 58: throw new ArgumentException("Argument 'behavior' cannot be null. Cannot configure debug behavior."); 59: } 60: 61: behavior.IncludeExceptionDetailInFaults = true; 62: } 63: } Configuring the server There are basically two ways to host a WCF service, in IIS and self-hosting. When hosting a WCF service in a production environment using SOA architecture, you'll be most likely hosting it in IIS. When testing the service in integration tests, it's very handy to be able to self-host services in the unit-tests. In fact, you can share the the WCF configuration for self-hosted services and services hosted in IIS. And that is exactly what you want to do, testing the same configurations for test and production environments.   Configuring when Self-hosting When self-hosting, in order to start the service, you'll have to instantiate the ServiceHost class, configure the  service and open it. 1: // Create the service-host. 2: var host = new ServiceHost(typeof(MyService), endpoint); 3:  4: // Configure the binding 5: host.AddServiceEndpoint(typeof(IMyService), ServiceConfig.DefaultBinding, endpoint); 6:  7: // Configure metadata behavior 8: host.Description.Behaviors.Add(ServiceConfig.ServiceMetadataBehavior); 9:  10: // Configure debgug behavior 11: ServiceConfig.Configure((ServiceDebugBehavior)host.Description.Behaviors[typeof(ServiceDebugBehavior)]); 12: 13: // Start listening to the service 14: host.Open(); 15:  Configuring when hosting in IIS When you create a WCF service application with the wizard in Visual Studio, you'll end up with bits and pieces of code in order to get the service running: Svc-file with codebehind. A interface to the service Web.config In order to get rid of the configuration in the <system.serviceModel> section, which the wizard has generated for us, we must tell the service that we have a factory that will create the service for us. We do this by changing the markup for the svc-file: 1: <%@ ServiceHost Language="C#" Debug="true" Service="Namespace.MyService" Factory="Namespace.ServiceHostFactory" %> The markup tells IIS that we have a factory called ServiceHostFactory for this service. The service factory has a method we can override which will be called when someone asks IIS for the service. There are overloads we can override: 1: System.ServiceModel.ServiceHostBase CreateServiceHost(string constructorString, Uri[] baseAddresses) 2: System.ServiceModel.ServiceHost CreateServiceHost(Type serviceType, Uri[] baseAddresses) 3:  In this example, we'll be using the last one, so our implementation looks like this: 1: public class ServiceHostFactory : System.ServiceModel.Activation.ServiceHostFactory 2: { 3:  4: protected override System.ServiceModel.ServiceHost CreateServiceHost(Type serviceType, Uri[] baseAddresses) 5: { 6: var host = base.CreateServiceHost(serviceType, baseAddresses); 7: host.Description.Behaviors.Add(ServiceConfig.ServiceMetadataBehavior); 8: ServiceConfig.Configure((ServiceDebugBehavior)host.Description.Behaviors[typeof(ServiceDebugBehavior)]); 9: return host; 10: } 11: } 12:  1: public class ServiceHostFactory : System.ServiceModel.Activation.ServiceHostFactory 2: { 3: 4: protected override System.ServiceModel.ServiceHost CreateServiceHost(Type serviceType, Uri[] baseAddresses) 5: { 6: var host = base.CreateServiceHost(serviceType, baseAddresses); 7: host.Description.Behaviors.Add(ServiceConfig.ServiceMetadataBehavior); 8: ServiceConfig.Configure((ServiceDebugBehavior)host.Description.Behaviors[typeof(ServiceDebugBehavior)]); 9: return host; 10: } 11: } 12: As you can see, we are using the same configuration helper we used when self-hosting. Now, when you have a factory, the <system.serviceModel> section of the configuration can be removed, because the section will be ignored when the service has a custom factory. If you want to configure something else in the config-file, one could configure in some other section.   Configuring the client Microsoft has helpfully created a ChannelFactory class in order to create a proxy client. When using this approach, you don't have generate those awfull proxy classes for the client. If you share the contracts with the server in it's own assembly like in the layer diagram under, you can share the same piece of code. The contracts in WCF are the interface to the service and if any, the datacontracts (custom types) the service depends on. Using the ChannelFactory with our configuration helper-class is very simple: 1: var identity = EndpointIdentity.CreateDnsIdentity("localhost"); 2: var endpointAddress = new EndpointAddress(endPoint, identity); 3: var factory = new ChannelFactory<IMyService>(DeployServiceConfig.DefaultBinding, endpointAddress); 4: using (var myService = new factory.CreateChannel()) 5: { 6: myService.Hello(); 7: } 8: factory.Close();   Happy configuration!

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  • WCF - Define multiple services in a single APP.Config file?

    - by Goober
    Scenario I have a windows forms application. I want to use two different WCF Services that are in no way connected. HOWEVER, I'm not sure how to go about defining the services in my APP.CONFIG file. From what I have read, it is possible to do what I have done below, but I cannot be sure that the syntax is correct or the tags are all present where necessary and I needed some clarification. Question. So is the below the correct way to setup two services in A SINGLE APP.CONFIG FILE? I.E: <configuration> <system.serviceModel> <services> <service> <!--SERVICE ONE--> <endpoint> </endpoint> <binding> </binding> </service> <service> <!--SERVICE TWO--> <endpoint> </endpoint> <binding> </binding> </service> </services> </system.serviceModel> </configuration> CODE <configuration> <system.serviceModel> <services> <!--SERVICE ONE--> <service> <endpoint address="" binding="netTcpBinding" bindingConfiguration="tcpServiceEndPoint" contract="ListenerService.IListenerService" name="tcpServiceEndPoint" /> <binding name="tcpServiceEndPoint" closeTimeout="00:01:00" openTimeout="00:01:00" receiveTimeout="00:10:00" sendTimeout="00:01:00" transactionFlow="false" transferMode="Buffered" transactionProtocol="OleTransactions" hostNameComparisonMode="StrongWildcard" listenBacklog="10" maxBufferPoolSize="524288" maxBufferSize="65536" maxConnections="10" maxReceivedMessageSize="65536"> <readerQuotas maxDepth="32" maxStringContentLength="8192" maxArrayLength="16384" maxBytesPerRead="4096" maxNameTableCharCount="16384" /> <reliableSession ordered="true" inactivityTimeout="00:05:00" enabled="true" /> <security mode="None"> <transport clientCredentialType="Windows" protectionLevel="EncryptAndSign" /> <message clientCredentialType="Windows" /> </security> </binding> </service> <!--SERVICE TWO--> <service> <endpoint address="" binding="netTcpBinding" contract="UploadObjects.IResponseService" bindingConfiguration="TransactedBinding" name="UploadObjects.ResponseService"/> <binding name="TransactedBinding"> <security mode="None" /> </binding> </service> </services> </system.serviceModel> </configuration> EDIT What do the BEHAVIOURS represent? How do they relate to the service definitions?

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  • Advantages of using WCF to work with Sharepoint Services WSS3.0?

    - by val
    Hi folks, what is your opinion or better off your practical experience using WCF to work with WSS instead of SP web services? I am writing some custom library for our software to store and retrieve files from WSS document libraries using sharepoint web services. I am not entirely happy with the performance of the sp web services - a bit too slow in many cases. Now, microsoft claims a significant improvements in WCF over remoting and I am looking into a good way to use WCF for my file services. Any suggestions or ideas? Maybe a good source of coding practices or blogs? Thanks a lot, Val

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  • What rendering services are available to convert URLs to images?

    - by tangens
    I know some services that encode the description of an image inside on an URL. For example: yuml.me for drawing UML Diagrams: or www.codecogs.com for rendering LaTeX equations: I really like these services to use them inside my javadoc to illustrate the documentation. On stackoverflow.com it's a bit tricky to encode these URLs, see my request at meta.stackoverflow.com. Question Are there any other rendering services that are useful for documenting source code?

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  • Best practice to detect iPhone app only access for web services?

    - by Gaius Parx
    I am developing an iPhone app together with web services. The iPhone app will use GET or POST to retrieve data from the web services such as http://www.myserver.com/api/top10songs.json to get data for top ten songs for example. There is no user account and password for the iPhone app. What is the best practice to ensure that only my iPhone app have access to the web API http://www.myserver.com/api/top10songs.json? iPhone SDK's UIDevice uniqueueIdentifier is not sufficient as anyone can fake the device id as parameter making the API call using wget, curl or web browsers. The web services API will not be published. The data of the web services is not secret and private, I just want to prevent abuse as there are also API to write some data to the server such as usage log.

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  • Passing Services to MainViewModel - SHOULD I use a dependency injection container ?

    - by msfanboy
    Hello, I have this code: public partial class App : Application { protected override void OnStartup(StartupEventArgs e) { base.OnStartup(e); var mainVM = new MainViewModel ( new Service1(), ... new Service10(), ); var window = new MainWindow(); window.DataContext = mainVM; window.Show(); } } I pass all my Services instances to the MainViewModel. Within the MainViewModel I spread those services to other ViewModels via constructor parameter passing. Should I use any DI framework for the services in the App class? If yes whats the benefit of resolving the services instead of just creating the instance manually... ?

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  • Using /etc/services for in-house well-known ports

    - by LavaScornedOven
    I couldn't find anything much about this, but I'm interested what are pros and cons (if any) in using /etc/services for in-house software? On my Linux distro (Ubuntu 14.04) at the end of /etc/services is a comment: # Local services hinting that it could be a good thing to do. One thing that comes to mind is that having in-house ports in /etc/services would make serv database a reference point for common knowledge and much better source of default ports for applications throughout the system.

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  • Social Media Aggregator, Global Update via Powershell

    - by deanjmiller
    Does anyone know of a way to interface with a Social Media Aggregator using Powershell. For Instance, I would like to update my global status on digsby using Powershell. Digsby would then fan the message out to Facebook, Myspace, Twitter, Etc.. I am open to using any Social Media Aggregator that can do this.. Digsby, Seesmic, Ping.fm TweetDeek, etc.. If any of these programs have a com interface or something like it I'm sure who ever implements this first will have a large gain in users.

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  • Is there a list of Windows services that can be turned off to save resources?

    - by scunliffe
    Every time I open up my task manager and look at the tasks running, it appears to me that there has got to be a bunch of junk running in there that I don't want or need and would be better off turning off (e.g. set the service to manual vs. automatic) In particular I'm running Windows XP, but I'd be interested in services for any version. e.g. Service: ThinkPad PM Service What is it: The ibmpmsvc.exe process is installed by default on IBM Notebook computers. It allows various functions of your IBM notebook to be controlled using the blue Fn keys. If you use the blue Fn keys on your Notebook, you should leave this process running. Otherwise, if it is causing problems for your system you should terminate the ibmpmsvc.exe process. (source) Thus for me, (having never used, or intending to use these buttons) - I want to turn it off. There's lots that just seem painfully unnecessary to me... I'm just not sure which ones I can "safely" stop/disable without issues... "Alerter", "ClipBook", "Messenger", "Telnet", "ATI Hotkey Poller", "Office Source Engine", etc. I'd appreciate any info on services that are truly unnecessary, or only useful to certain people/types of users.

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  • Silverlight 4 Tools for VS 2010 and WCF RIA Services Released

    The final release of the Silverlight 4 Tools for Visual Studio 2010 and WCF RIA Services is now available for download.  Download and Install If you already have Visual Studio 2010 installed (or the free Visual Web Developer 2010 Express), then you can install both the Silverlight 4 Tooling Support as well as WCF RIA Services support by downloading and running this setup package (note: please make sure to uninstall the preview release of the Silverlight 4 Tools for VS 2010 if you have...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Integrating WIF with WCF Data Services

    A time ago I discussed how a custom REST Starter kit interceptor could be used to parse a SAML token in the Http Authorization header and wrap that into a ClaimsPrincipal that the WCF services could use. The thing is that code was initially created for Geneva framework, so it got deprecated quickly. I recently needed that piece of code for one of projects where I am currently working on so I decided to update it for WIF. As this interceptor can be injected in any host for WCF REST services, also...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Enabling Service Availability in WCF Services

    It is very important for the enterprise to know which services are operational at any given point. There are many factors that can affect the availability of the services, some of them are external like a database not responding or any dependant service not working. However, in some cases, you only want to know whether a service is up or down, so a simple heart-beat mechanism with Ping messages would do the trick. Unfortunately, WCF does not provide a built-in mechanism to support this functionality,...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Selling your services when you use uncommon technologies

    - by speeder
    I took a look in Stackoverflow most popular profiles, and then I did the same in several other sites, and then I took a look in job postings in several boards, mostly out of curiosity, because I noticed this: If you work with Java, .NET or other managed languages, or you work with stuff that is popular for web development (Ruby, JavaScript, etc...) you can get lots of points on Stackoverflow, find lots of jobs and clients, find forums, friends, colleagues, etc... But how a programmer of uncommon languages (Lua, pure C, Lisp, D, ADA, Haskell, etc...) find information, sell his services, and so on? EDIT: This also applies to fields: You work with web, corporate software, database, etc... it is great... You dislike those previous 3, noone ever will hire your services...

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