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• What's On Tap for Tuesday

  - by Oracle OpenWorld Blog Team

   By Karen Shamban  What's on tap for Tuesday, October 2? Beside a visit or two to get a drink (coffee in the a.m., beer in the p.m.) at the Tap and Brew, that is?  Lots, of course. Registration Moscone West, Moscone South, Hilton San Francisco, 7:00 a.m. - 5:30 p.m. Westin St. Francis, 7:00 a.m. - 4:30 p.m. Oracle OpenWorld Keynote featuring Oracle Executive Vice President Thomas Kurian Moscone North Hall D, 8:00 a.m. - 9:45 a.m. Oracle OpenWorld Keynote featuring Oracle CEO Larry Ellison Moscone North Hall D, 2:45 p.m. - 4:30 p.m. Exhibition Halls Open Moscone North and Moscone West, 9:45 a.m. - 6:00 p.m. General Sessions Various times and locations Sessions, Demos, Labs, BOFs Various times and locations Oracle OpenWorld Music Festival Various times and locations Hope you're enjoying the conference, the networking, the energy, and the city!

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• Short on Time or Money? You Can Still Attend Oracle OpenWorld!

  - by Oracle OpenWorld Blog Team

  You might think you can only attend Oracle OpenWorld if you have 5 days of time, or have lots of money to spend, but that's definitely not the case. If you only have a day, or can only spend a few hours over a couple of days, Oracle OpenWorld can still be yours, and at a great value. The Discover pass will only cost you US$125, and here's what it will get you: Access to Oracle OpenWorld keynotes, with Oracle CEO Larry Ellison presenting on both Sunday, September 30 and Tuesday, October 2 Executive Solution Sessions Scene and Be Heard presentations Oracle Users Forum (Sunday, September 30) and Oracle User Groups Pavilion Exhibition Halls featuring hundreds of exhibitors and demos at Oracle OpenWorld, JavaOne, and MySQL Connect Oracle Technology Network Lounge Oracle Music Festival and It's A Wrap! Conference shuttles And much more! You really don't want to miss all of these opportunities to learn, network, and be part of the experience that is Oracle OpenWorld. So don't delay. Register online or in person for your Discover pass today. And have a great day or week at the conference!

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• Oracle Users - Are You Ready?!?!?

  - by Oracle OpenWorld Blog Team

   By Karen Shamban At long last, it's time for Oracle OpenWorld 2012 to begin. After months of planning by attendees and at Oracle, the conference is about to begin. What's happening on the first day, Sunday, September 30? Registration Moscone West, Moscone South, and Hilton San Francisco, 7:00 a.m. - 8:00 p.m. Westin St. Francis, 3:00 p.m. - 6:30 p.m. Oracle University Pre-Conference Training Hotel Nikko and Hilton San Francisco, 8:00 a.m. - 3:30 p.m. Oracle Users Forum Moscone West, 8:00 a.m. - 4:30 p.m. Oracle OpenWorld Opening Keynote, featuring Oracle CEO Larry Ellison Moscone North Hall D, 5:00 p.m. - 7:00 p.m. Oracle OpenWorld Welcome Reception sponsored by Fujitsu Howard Street Tent and Yerba Buena Gardens, 7:00 p.m. - 8:30 p.m. Oracle OpenWorld Music Festival Various times and locations It's never too late to attend Oracle OpenWorld - hope to see you there!

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• Find Knowledge Quickly

  - by Get Proactive Customer Adoption Team

  Untitled Document Get to relevant knowledge on the Oracle products you use in a few quick steps! Customers tell us that the volume of search results returned can make it difficult to find the information they need, especially when similar Oracle products exist. These simple tips show you how to filter, browse, search, and refine your results to get relevant answers faster. Filter first: PowerView is your best friend Powerview is an often ignored feature of My Oracle Support that enables you to control the information displayed on the Dashboard, the Knowledge tab and regions, and the Service Request tab based on one or more parameters. You can define a PowerView to limit information based on product, product line, support ID, platform, hostname, system name and others. Using PowerView allows you to restrict: Your search results to the filters you have set The product list when selecting your products in Search & Browse and when creating service requests   The PowerView menu is at the top of My Oracle Support, near the title You turn PowerView on by clicking PowerView is Off, which is a button. When PowerView is On, and filters are active, clicking the button again will toggle Powerview off. Click the arrow to the right to create new filters, edit filters, remove a filter, or choose from the list of previously created filters. You can create a PowerView in 3 simple steps! Turn PowerView on and select New from the PowerView menu. Select your filter from the Select Filter Type dropdown list and make selections from the other two menus. Hint: While there are many filter options, selecting your product line or your list of products will provide you with an effective filter. Click the plus sign (+) to add more filters. Click the minus sign (-) to remove a filter. Click Create to save and activated the filter(s) You’ll notice that PowerView is On displays along with the active filters. For more information about the PowerView capabilities, click the Learn more about PowerView… menu item or view a short video. Browse & Refine: Access the Best Match Fast For Your Product and Task In the Knowledge Browse region of the Knowledge or Dashboard tabs, pick your product, pick your task, select a version, if applicable. A best match document – a collection of knowledge articles and resources specific to your selections - may display, offering you a one-stop shop. The best match document, called an “information center,” is an aggregate of dynamically updated links to information pertinent to the product, task, and version (if applicable) you chose. These documents are refreshed every 24 hours to ensure that you have the most current information at your fingertips. Note: Not all products have “information centers.” If no information center appears as a best match, click Search to see a list of search results. From the information center, you can access topics from a product overview to security information, as shown in the left menu. Just want to search? That’s easy too! Again, pick your product, pick your task, select a version, if applicable, enter a keyword term, and click Search. Hint: In this example, you’ll notice that PowerView is on and set to PeopleSoft Enterprise. When PowerView is on and you select a product from the Knowledge Base product list, the listed products are limited to the active PowerView filter. (Products you’ve previously picked are also listed at the top of the dropdown list.) Your search results are displayed based on the parameters you entered. It’s that simple! Related Information: My Oracle Support - User Resource Center [ID 873313.1] My Oracle Support Community For more tips on using My Oracle Support, check out these short video training modules. My Oracle Support Speed Video Training [ID 603505.1]

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• Gain More From Your Oracle Investments

  - by Oracle OpenWorld Blog Team

  By Yaldah Hakim, Oracle Managed Cloud ServicesOracle Managed Cloud Services enables organizations to leverage their Oracle investments by extending them into the cloud—for greater value, choice, and confidence. At Oracle OpenWorld, Oracle Managed Cloud Services has numerous activities and educational sessions planned so you can explore how your organization will benefit from the power of Oracle software and hardware in the cloud.Here are just a few of the Oracle Managed Cloud Services breakout sessions you can attend Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} : Moving into the Cloud with Oracle Cloud Services Upgrade your Oracle Applications into the Cloud Cloud Services: Security and Compliance in the Cloud  And don’t forget to check out the Oracle Cloud Services Lounge at Moscone West Level 3, where you can schedule one-on-one meetings with the cloud services experts.  Lounge Hours:Monday, October 1: 10:00 a.m. - 6:00 p.m.Tuesday, October 2: 10:00 a.m. - 6:00 p.m.Wednesday, October 3: 10:00 a.m. - 4:00 p.m.Thursday, October 4: 10:00 a.m. - 2:00 p.m. For a schedule of all Managed Cloud Services activities at Oracle OpenWorld, go here.

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• Running Built-In Test Simulator with SOA Suite Healthcare 11g in PS4 and PS5

  - by Shub Lahiri, A-Team

  Background SOA Suite for Healthcare Integration pack comes with a pre-installed simulator that can be used as an external endpoint to generate inbound and outbound HL7 traffic on specified MLLP ports. This is a command-line utility that can be very handy when trying to build a complete end-to-end demo within a standalone, closed environment. The ant-based utility accepts the name of a configuration file as the command-line input argument. The format of this configuration file has changed between PS4 and PS5. In PS4, the configuration file was XML based and in PS5, it is name-value property based. The rest of this note highlights these differences and provides samples that can be used to run the first scenario from the product samples set. PS4 - Configuration File The sample configuration file for PS4 is shown below. The configuration file contains information about the following items: Directory for incoming and outgoing files for the host running SOA Suite Healthcare Polling Interval for the directory External Endpoint Logical Names External Endpoint Server Host Name and Ports Message throughput to be simulated for generating outbound messages Documents to be handled by different endpoints A copy of this file can be downloaded from here. PS5 - Configuration File The corresponding sample configuration file for PS5 is shown below. The configuration file contains similar information about the sample scenario but is not in XML format. It has name-value pairs specified in the form of a properties file. This sample file can be downloaded from here. Simulator Configuration Before running the simulator, the environment has to be set by defining the proper ANT_HOME and JAVA_HOME. The following extract is taken from a working sample shell script to set the environment: Also, as a part of setting the environment, template jndi.properties and logging.properties can be generated by using the following ant command: ant -f ant-b2bsimulator-util.xml b2bsimulator-prop Sample jndi.properties and logging.properties are shown below and can be modified, as needed. The jndi.properties contains information about connectivity to the local Weblogic Managed Server instance and the logging.properties file controls the amount of logging that can be generated from the running simulator process. Simulator Usage - Start and Stop The command syntax to launch the simulator via ant is the same in PS4 and PS5. Only the appropriate configuration file has to be supplied as the command-line argument, for example: ant -f ant-b2bsimulator-util.xml b2bsimulatorstart -Dargs="simulator1.hl7-config.xml" This will start the simulator and will keep running to provide an active external endpoint for SOA Healthcare Integration engine. To stop the simulator, a similar ant command can be used, for example: ant -f ant-b2bsimulator-util.xml b2bsimulatorstop

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• Sustainability at Oracle OpenWorld

  - by Oracle OpenWorld Blog Team

  By Evelyn Neumayr Leading businesses - not to mention individuals - recognize that environmental responsibility is good business. Well-thought out and well-structured environmental practices deliver triple benefit: to people, profits, and our planet. IT, as a central part of most organizations' business strategies, plays a pivotal role in developing environmental initiatives. Any Oracle OpenWorld attendee interested in learning how to use Oracle products to reduce both their organization’s environmental footprint, as well as their costs, should attend one of the many sustainability sessions being held at the conference. If you can only attend one sustainability-focused session, this is the one not to miss, where you can learn about innovative sustainability practices from customers on the leading edge. Eco-Enterprise Innovation Awards and the Business Case for SustainabilityWednesday, October 3, Moscone West 300510:15 - 11:15 a.m. If you can attend several sessions that have a sustainability focus, look here to find the listing of sessions that drill down into a specific product, where the discussion will focus on how that product can help achieve sustainability while improving enterprise operational efficiencies. Regardless of size and scope, all efforts are worthwhile. To learn more, go to the Sustainability Matters blog.

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• Caption Competition 9: Carry on Captioning

  - by Simple-Talk Editorial Team

  This picture below – the one with the rabbits, yes – is clearly something to do with databases. But what? Tell us in the comments – the best / funniest entry wins a $50 Amazon gift card.  Some suggestions to help turn on the comedy tap: The world’s first self-replicating cryptocurrency was hit by hyperinflation almost immediately. Early punchcard computers were ineffective but adorable. Elmer Fud teams up with Wile E Coyote to create the ultimate drop database. You can beat that. A child could beat that. Prove it in the comments below.

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• What's Up for "We're Almost There" Wednesday

  - by Oracle OpenWorld Blog Team

   By Karen Shamban Wow - can't believe we're looking at Wednesday already!  Still so much to do, places to go, people to talk with. The last day for the Exhibition Halls is Wednesday, so be sure to spend time there if you haven't done so already. And don't forget (as if you would) that the famed Oracle Appreciation Event is Wednesday night on Treasure Island.  Here are just some of the big things happening Wednesday, October 3: Registration Moscone West, Moscone South, Hilton San Francisco, Westin St. Francis, Hotel Nikko, 7:00 a.m. - 6:30 p.m. Oracle OpenWorld Keynote featuring Oracle executives John Fowler, Edward Screven, and Juan Loiaza Moscone North Hall D, 8:00 a.m. - 9:45 a.m. Exhibition Halls Open Moscone South and Moscone West, 9:45 a.m. - 4:00 p.m. General Sessions Various times and locations Sessions, Demos, Labs Various times and locations Oracle Appreciation Event, featuring Pearl Jam, with Kings of Leon and X Treasure Island, 7:30 p.m. - 1:00 a.m. (note: must have approved wristband to attend) After what is sure to be a late night, it's good to know that the Thursday keynotes don't start until 9:00 a.m. They're going to be really great, so you won't want to miss them!

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• Announcing Key Functional White Papers for SIM and ReIM

  - by Oracle Retail Documentation Team

  Oracle Retail has published two new documents on My Oracle Support (https://support.oracle.com)  that provide partners and retailers with deeper functional information about two products: Oracle Retail Store Inventory Management (SIM) and Oracle Retail Invoice Matching. Oracle Retail Store Inventory Management Item Configuration White Paper (Doc ID 1507221.1) There is functionality within the Store Inventory Management system related to item configuration that spans across multiple concepts that apply to the application as a whole rather than to a specific area. This white paper covers numerous topics around item configuration including: Item Transaction Levels Item Long Description Pack Size Standard Unit of Measure Standard Unit of Measure Conversion Pack Items Simple Pack Conversion Items (Notional Packs) Ranging Items Item Status Non-Sellable Items Type-2 Item Recognition UPC-E Barcodes Non-Inventory Items Consignment and Concession Items Quick Response Codes Oracle Retail Invoice Matching Financial Transactions (Doc ID 1500209.1) This document explains the financial transactions that are posted by Oracle Retail Invoice Matching (ReIM). The scope of the document is limited to ReIM transactions only, and does not explain Retail Merchandising System (RMS), Finance, or Account Receivable transactions. ReIM follows the double-entry accounting standard, which works by recording the debit and credit of each financial transaction belonging to each party involved. Each transaction means a profit to one account (debit) and a loss to another account (credit). Full invoice match processing is completed in ReIM with payment recommendations communicated to Oracle Accounts Payable. ReIM matches merchandise orders and receipts against merchandise invoices, performing automated and manual matching, as well as discrepancy-resolution processing. Matched invoices are posted to interface staging tables specifying the amount and date to pay, vendor, site ID, General Ledger Chart of Accounts (GL CoA) information, and payment terms. Other payables documents, including debit memos, credit memos and credit notes are also interfaced to Accounts Payable through the ReIM staging tables (IM_AP_STAGE_HEAD and IM_AP_STAGE_DETAIL). For information about how ReIM engages in this processing, see the latest Oracle Retail Invoice Matching Operations Guide. Certain ReIM transactions are not interfaced to Oracle Payables, but instead are interfaced to Oracle General Ledger through the IM_FINANCIAL_STAGE table. When analyzing transactions posted through the staging tables, retailers should note the transaction type, Standard/Credit, as well as the sign in the amount field. Technically, a negative sign on a credit transaction changes the transaction to a debit entry, and vice versa. This document is concerned about the financial meaning of the transactions, and will avoid a discussion of negative numbers in T-charts.

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• Looks Like We Made It! What's Up on Thursday at Oracle OpenWorld

  - by Oracle OpenWorld Blog Team

   By Karen Shamban Thursday is the last day of the conference for 2012, and there's still much to see and do. The day starts with an awesome keynote session, which includes a discussion with Michael Lewis, the author of Moneyball, Liar's Poker, and The Blind Side -- you won't want to miss it! Here's what's happening on Thursday at Oracle OpenWorld 2012: Registration Moscone West, Moscone South, Hilton San Francisco, Hotel Nikko, 8:00 a.m. - 4:00 p.m. Westin St. Francis, 8:00 a.m. - 5:00 p.m. Oracle OpenWorld Keynote featuring Oracle President Mark Hurd, and Oracle Executive Vice President Bob Weiler in conversation with Michael Lewis, author of Moneyball, Liar's Poker, and The Blind Side Moscone North Hall D, 9:00 a.m. - 10:45 a.m. Sessions, Labs Various times and locations Oracle OpenWorld Music Festival @ It's a Wrap! Yerba Buena Gardens, 3:30 p.m. - 6:30 p.m. Think back to everything you wanted to do while you attended the conference -- and be sure you get it done on Thursday!

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• Best Practices for High Volume CPA Import Operations with ebXML in B2B 11g

  - by Shub Lahiri, A-Team

  Background B2B 11g supports ebXML messaging protocol, where multiple CPAs can be imported via command-line utilities.  This note highlights one aspect of the best practices for import of CPA, when large numbers of CPAs in the excess of several hundreds are required to be maintained within the B2B repository. Symptoms The import of CPA usually is a 2-step process, namely creating a soa.zip file using b2bcpaimport utility based on a CPA properties file and then using b2bimport to import the b2b repository.  The commands are provided below: ant -f ant-b2b-util.xml b2bcpaimport -Dpropfile="<Path to cpp_cpa.properties>" -Dstandard=true ant -f ant-b2b-util.xml b2bimport -Dlocalfile=true -Dexportfile="<Path to soa.zip>" -Doverwrite=true Usually the first command completes fairly quickly regardless of the number of CPAs in the repository. However, as the number of trading partners within the repository goes up, the time to complete the second command could go up to ~30 secs per operation. So, this could add up to a significant amount, if there is a need to import hundreds of CPA in a production system within a limited downtime, maintenance window.  Remedy In situations, where there is a large number of entries to be imported, it is best to setup a staging environment and go through the import operation of each individual CPA in an empty repository. Since, this will be done in an empty repository, the time taken for completion should be reasonable.  After all the partner profiles have been imported, a full repository export can be taken to capture the metadata for all the entries in one file.  If this single file with all the partner entries is imported in a loaded repository, the total time taken for import of all the CPAs should see a dramatic reduction. Results Let us take a look at the numbers to see the benefit of this approach. With a pre-loaded repository of ~400 partners, the individual import time for each entry takes ~30 secs. So, if we had to import another 100 partners, the individual entries will take ~50 minutes (100 times ~30 secs). On the other hand, if we prepare the repository export file of the same 100 partners from a staging environment earlier, the import takes about ~5 mins. The total processing time for the loading of metadata, specially in a production environment, can thus be shortened by almost a factor of 10. Summary The following diagram summarizes the entire approach and process. Acknowledgements The material posted here has been compiled with the help from B2B Engineering and Product Management teams.

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• Lock Pages in Memory - not deprecated in Denali

  - by SQLOS Team

  Please note an error in the SQL 2012 documentation for Lock Pages in Memory which indicates that it's deprecated. It's not. Locking pages in memory is a useful feature and there are no plans to deprecate it. It looks like it was accidently included on this page when we made changes to deprecate AWE. So.. keep using it :-) The documentation has been fixed and should appear in Books Online in the next refresh by mid-April. Thanks Guy Originally posted at http://blogs.msdn.com/b/sqlosteam/

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• Get More From Your Service Request

  - by Get Proactive Customer Adoption Team

  Leveraging Service Request Best Practices Use best practices to get there faster. In the daily conversations I have with customers, they sometimes express frustration over their Service Requests. They often feel powerless to make needed changes, so their sense of frustration grows. To help you avoid some of the frustration you might feel in dealing with your Service Requests (SR), here are a few pointers that come from our best practice discussions. Be proactive. If you can anticipate some of the questions that Support will ask, or the information they may need, try to provide this up front, when you log the SR. This could be output from the Remote Diagnostic Agent (RDA), if this is a database issue, or the output from another diagnostic tool, if you’re an EBS customer. Any information you can supply that helps us understand the situation better, helps us resolve the issue sooner. As you use some of these tools proactively, you might even find the solution to the problem before you log an SR! Be right. Make sure you have the correct severity level. Since you select the initial severity level, it’s easy to accept the default without considering how significant this may be. Business impact is the driving factor, so make sure you take a moment to select the severity level that is appropriate to the situation. Also, make sure you ask us to change the severity level, should the situation dictate. Be responsive! If this is an important issue to you, quickly follow up on any action plan submitted to you by Oracle Support. The support engineer assigned to your Service Request will be able to move the issue forward more aggressively when they have the needed information. This is crucial in resolving your issues in a timely manner. Be thorough. If there are five questions in the action plan, make sure you provide an answer for all five questions in one response, rather than trickling them in one at a time. This will allow the engineer to look at all of the information as a whole and to avoid multiple trips to your SR, saving valuable time and getting you a resolution sooner. Be your own advocate! You know your situation best; make sure Oracle Support understands both how and why this issue is important to you and your company. Use the escalation process if you're concerned that your SR isn't going the right direction, the right pace, or through the right person. Don't wait until you're frustrated and angry. An escalation is as simple as a quick conversation on the phone and can be amazingly effective in getting your issues back on track. The support manager you speak with is empowered to make any needed changes. Be our partner. You can make your support experience better. When your SR has been resolved, you may receive a survey request. This is intended to get your feedback about how your SR went and what we can do to improve your overall support experience. Oracle Support is here to help you. Our goal with any Service Request is to provide the best possible solution as quickly as possible. With your help, we’ll be able to do this with your Service Request too.  

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• Caption Competition 2: The Captioning

  - by Simple-Talk Editorial Team

  Caption competition time again! What’s going on here then?   Some suggestions to get your comedy juices flowing: “So long chaps, hope you can continue to cope without a written disaster plan!” – said the only DBA “These shoes cost a lot of money, I’m not muddying them in the SAN Admin waters!” “Down Devs, down. Stay away from my database.” It had taken a lot of time and work, but finally Trevor’s out of office setup had the sense of occasion he needed. “Could you just add one small feature?” shouted upper management, hurtling by. Add your suggestion in the comments for a chance to win $50 in Amazon vouchers. Anything computer-related will help, but feel free to suggest anything. The competition runs until 5 p.m. (BST) on Friday the 16th of May.

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• Red Meat's Music is Rare - and Well Done

  - by Oracle OpenWorld Blog Team

  By Karen Shamban The blogger has questions; San Francisco-based country band Red Meat has answers. Although we forgot to ask how they got their band name, dang it. Read on and enjoy the honesty and insight. Q. What do you like best about performing in front of a live audience?A. Probably just having fun and entertaining the audience. We've been together for almost two decades, and in that time we've played for crowds of five people, and for crowds of more than 15,000. Both are equally important to us, and just as fun. We turn Jill and Smelley loose on the between-songs repartee, and let the songs shine through. On the best night, we feed on the audience's love and vice-versa. It's emotional vampirism of the best sort. [Blogger's note: now that whole "red meat" thing is starting to make sense ...] Q. Do you prefer smaller, intimate venues or larger, louder ones? Why?A. We love both. Whether it's a chance to connect with a small room or huge audience, we always try to hit 'em between the eyes! Q. What about your fans surprises you?A. Since we've been together for so long, we're pretty much on our third generation of fans now. We're excited that the Bakersfield sound has that same effect on the new, younger fans as it did on the punk rockers that we played to 20 years ago. And we still see them at our shows too! Q. What about your live act surprises your fans?A. For people who haven't seen Red Meat before, they may be dragged to a show thinking they don't like country music. But they're surprised to hear it done in a way that excites them so much. We get a lot of first-timers coming up to us after a performance and asking, "Wait, THAT'S what country music can sound like?" Q. There are going to be a lot of technical people (you could call them geeks) in the Oracle crowd - what are they going to love about your performance?A. Just what everyone loves about a Red Meat show - the chance to drink beer, dance, get rowdy, and have a great time. Q. Have you been on tour recently? If so, what do you like about touring, and what do you dislike?A. Actually, we're going to be coming off the road immediately into the Oracle OpenWorld Music Festival, having just played some Texas dates. On tour, we love playing for fans who don't get to see us as often as our California fans do. And food. Most of our conversations in the van center around food. Q. Ever think about playing another kind of music? If so, what, and why?A. Our tastes and influences in the band run all over the place. Obviously we love the Bakersfield artists - Buck Owens, Merle Haggard, Dwight Yoakam - but we love other types of roots music as well, along with the Beatles, NRBQ, MC5, punk/new wave, and countless bar bands that we've had the privilege of playing with through the years. But as far as playing a different kind of music as Red Meat? Nah. We love what we're doing. Q. What are the top three things people should know about your music?A1. Country music, done right, has unlimited soul.A2. Red Meat is a modern band, playing original material, with a great debt to the Bakersfield sound of Buck Owens and Merle Haggard.A3. It's FUN. More details on the Festival and the band: Oracle OpenWorld Music Festival Red Meat

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• Get More Value From Your Oracle Premier Support Investment

  - by Get Proactive Customer Adoption Team

  Untitled Document The Return on Investment in Support Training I’m a typical software user. I’ve been using spreadsheets almost daily for the past 10 years or so. I know how to enter simple formulas, format cells, import files, and I can sort and filter. Sometimes I even use a pivot table. I never attended training. I learnt everything I know on the fly. Sometimes it was intuitive and easy, other times I had to spend minutes and even hours searching for a solution. Yet when I see what some other people can do with their spreadsheets, I know I’m utilizing maybe 15% of the functionality. Pity, one day I really have to sign up for training. Why haven’t I done it yet? Ah, you know, I’m a busy person, I have work to do. And if I need to use a feature that I am unfamiliar with, I’ll spend time on it only when I really need it. Now wait. When I recall how much time I spent trying to figure how things work compared to time I spent doing the productive work, I realize it was not insignificant. I’m unable to sum up all the time I spent ‘learning’ on the fly, but I’m sure it’s been days or even weeks. And after all this time, I’ve mastered 15% of its features. If only I had attended training years ago. That investment would have paid back 10 times! Working with My Oracle Support is no different. Our customers typically use simple search, create service requests, and download patches. They think they know how to use My Oracle Support. And they’re right. They know something but often they’re utilizing only a fragment of My Oracle Support’s potential. For the investment that has been made, using only a small subset of the capabilities offered in My Oracle Support leaves value on the table. There is much more available in My Oracle Support. Dozens of diagnostic tools and proactive health checks will keep verifying your Oracle environments against best practices that Oracle gathers every day thanks to our comprehensive knowledge management process. Automated patch recommendations will help prevent known issues, and upgrade planning and more is included in My Oracle Support. Why are you not utilizing all of these best practices, capabilities and tools? Is it because you don’t have time to invest 2-3 hours of your time to learn about the features? Simply because you think you can learn on the fly like I thought I could? Does learning on the fly how to properly use the Service Request escalation process when you already have critical issue sound like a good idea? My advice is: Invest your time now to learn how My Oracle Support can help you prevent issues on your systems. Learn how to find answers faster and resolve problems more efficiently. Understand how to properly complete a service request. Invest in Support training, offered at no additional cost to Oracle Premier Support customers. It will pay back quicker than you think. It will bring you more value than you think. Discover your advantage with Oracle Premier Support's Proactive Portfolio.

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• Search for the Content You Don't Want to Miss

  - by Oracle OpenWorld Blog Team

  by Meg Ehman The Oracle OpenWorld 2013 content catalog is now live—more accessible than ever with all you need to know about sessions, speakers, demos, labs, user groups, exhibitors, and more. This year, for the first time, you’ll find all Oracle conference content in a single catalog. You can browse the entire catalog at one time, or filter your search by conference, product, session, speaker, or other keywords.  If you find a session you think friends or colleagues would like to attend, share it with them through Facebook or Twitter. Start checking out Oracle OpenWorld content now to make sure you know how to plan your week at the conference. Then when Schedule Builder goes live in early August you’ll be ready to sign up quickly to have the best chance for getting into all of the great sessions you want to.   Search Content Catalog NowLearn More about Oracle OpenWorldRegister for Oracle OpenWorld

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• The five steps of business intelligence adoption: where are you?

  - by Red Gate Software BI Tools Team

  When I was in Orlando and New York last month, I spoke to a lot of business intelligence users. What they told me suggested a path of BI adoption. The user’s place on the path depends on the size and sophistication of their organisation. Step 1: A company with a database of customer transactions will often want to examine particular data, like revenue and unit sales over the last period for each product and territory. To do this, they probably use simple SQL queries or stored procedures to produce data on demand. Step 2: The results from step one are saved in an Excel document, so business users can analyse them with filters or pivot tables. Alternatively, SQL Server Reporting Services (SSRS) might be used to generate a report of the SQL query for display on an intranet page. Step 3: If these queries are run frequently, or business users want to explore data from multiple sources more freely, it may become necessary to create a new database structured for analysis rather than CRUD (create, retrieve, update, and delete). For example, data from more than one system — plus external information — may be incorporated into a data warehouse. This can become ‘one source of truth’ for the business’s operational activities. The warehouse will probably have a simple ‘star’ schema, with fact tables representing the measures to be analysed (e.g. unit sales, revenue) and dimension tables defining how this data is aggregated (e.g. by time, region or product). Reports can be generated from the warehouse with Excel, SSRS or other tools. Step 4: Not too long ago, Microsoft introduced an Excel plug-in, PowerPivot, which allows users to bring larger volumes of data into Excel documents and create links between multiple tables.  These BISM Tabular documents can be created by the database owners or other expert Excel users and viewed by anyone with Excel PowerPivot. Sometimes, business users may use PowerPivot to create reports directly from the primary database, bypassing the need for a data warehouse. This can introduce problems when there are misunderstandings of the database structure or no single ‘source of truth’ for key data. Step 5: Steps three or four are often enough to satisfy business intelligence needs, especially if users are sophisticated enough to work with the warehouse in Excel or SSRS. However, sometimes the relationships between data are too complex or the queries which aggregate across periods, regions etc are too slow. In these cases, it can be necessary to formalise how the data is analysed and pre-build some of the aggregations. To do this, a business intelligence professional will typically use SQL Server Analysis Services (SSAS) to create a multidimensional model — or “cube” — that more simply represents key measures and aggregates them across specified dimensions. Step five is where our tool, SSAS Compare, becomes useful, as it helps review and deploy changes from development to production. For us at Red Gate, the primary value of SSAS Compare is to establish a dialog with BI users, so we can develop a portfolio of products that support creation and deployment across a range of report and model types. For example, PowerPivot and the new BISM Tabular model create a potential customer base for tools that extend beyond BI professionals. We’re interested in learning where people are in this story, so we’ve created a six-question survey to find out. Whether you’re at step one or step five, we’d love to know how you use BI so we can decide how to build tools that solve your problems. So if you have a sixty seconds to spare, tell us on the survey!

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• Announcing Two Papers Addressing the RPAS Fusion Client

  - by Oracle Retail Documentation Team

  Oracle Retail has published two documents to My Oracle Support addressing the Retail Predictive Application Server (RPAS) Fusion Client, a web-based rich client developed using the latest Oracle Application Development Framework (ADF). The Fusion Client provides an enhanced user experience for communicating with the RPAS server. Oracle Retail Predictive Application Server Fusion Client Getting Started Guide Doc ID 1492759.1The Retail Predictive Application Server (RPAS) is a configurable platform that provides capabilities such as a multidimensional database structure, batch and online processing, a configurable user interface, a configurable calculation engine, user security, and utility functions such as importing and exporting, all on a highly scalable technical environment that can be deployed on a variety of hardware. This paper addresses typical questions that arise during setting up and deploying the Fusion Client, provides performance recommendations, and highlights the differences between the Classic Client and the Fusion Client. Oracle Retail RPAS Fusion Client Performance Issue Report Doc ID 1493747.1Performance issues can be frustrating for customers, and Oracle Retail will strive to assist you as you attempt to enhance the performance of your systems. To ensure the timeliest processing of your issue, retailers and partners are encouraged to respond as thoroughly as possible to each question in this document, which can be sent back for analysis by logging a Service Request and following typical Customer Support processes. The sections of the document solicit information about the following: Performance Issue Description Performance Issue Details System Configuration Data Application Configuration Data Performance Log Files

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• Caption Competition 4: Fist Full of Captions

  - by Simple-Talk Editorial Team

  Once again we ask: What’s going on here? The best caption wins a $50 Amazon voucher. Computer-y answers for preference, but don’t let a lack of electronics stop you from dazzling us with your bon mots. Some examples to set you on your merry way: “You know what it’s like. Someone turns up to an interview in a long coat, they seem fine, but when they start the job it turns out it was a bunch of penguins.” “When I said we needed cold callers, this wasn’t really what I meant.” “Linux developers seek inspiration for new Logo” “Residents of Antarctica hold press conference to protest about Global Warming.”  You can do better. Make us laugh, win fabulous prizes. Answers in the comments, please.

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• It's Alive!

  - by Oracle OpenWorld Blog Team

  See what leading-edge, provocative, and fascinating new content will be featured at Oracle OpenWorld in 2012. by Karen Shamban It’s what you’ve been waiting for. The Oracle OpenWorld Content Catalog—the central repository for information on sessions, demos, labs, user groups, exhibitors, and more—is live. Right now. In the Content Catalog you can search on tracks, session types, session categories, keywords, and tags. Or, you can search for your favorite speakers to see what they’re presenting this year. And, directly from the catalog, you can share sessions you’re interested in with friends and colleagues through a broad array of social media channels. Start checking out Oracle OpenWorld content now to plan your week at the conference. Then you’ll be ready to sign up for all of your sessions in mid-July when the scheduling tool goes live. Thinking of cross-registering for JavaOne? The JavaOne Content Catalog is also live at this very minute so you can see what great content is on offer there.

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• Social Media Stations for Partners

  - by Oracle OpenWorld Blog Team

  By Stephanie Spada One of our exciting additions to this year’s Oracle Partner Network Exchange @ OpenWorld are Social Media Stations.  Partners have the opportunity to get customized, face-to-face expert advice on how they can better engage their customers and find new prospects online using social media tools.When: Sunday, September 30Time: 3:00 p.m.–5:00 p.m.Where: Moscone South, Esplanade levelWhen: Monday, October 1Time:  9:30 a.m.–6:00 p.m.Where: Moscone South, OPN Lounge, Exhibitor levelEach customized social media consultation will take only 25 minutes. Here’s how it works:·    Partners check in with a Social Media Rally coordinator who will assess needs and make the right connections for each session·    Partners go to the Photo Station, where a headshot will be taken that can be used on social profiles, Websites or for articles and posts across the Web·    Partners meet with the One-2-One consultants who will walk them through how they’re using social media today and what next steps could beSocial media channels/methods discussed can include Google+, Google Alerts, Google Analytics, Facebook, LinkedIn, Search Engine Optimization, Twitter, and more.  With so many choices, partners can decide how to focus their time.To get the most out of the Social Media Stations, partners should:·    Wear appropriate attire for the headshot photo·    Bring log-in information for social platforms they want to discuss·    Come prepared with questions for the One-2-One consultation so session time can be maximizedFor questions, or to schedule a session ahead of time, partners should send an email to: [email protected].

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• Now's the Time to Register for Oracle OpenWorld Latin America 2012!

  - by Oracle OpenWorld Blog Team

  The recent Oracle OpenWorld conference held in San Francisco was a huge success. If you weren't able to attend, you'll be glad to know that key content and speakers from that conference will be featured in São Paulo on 4-6 December at Oracle OpenWorld Latin America 2012. Session tracks this year include: Applications, Business Intelligence, Database, Industries, Middleware, Oracle Services, and Servers and Storage Systems. At Oracle OpenWorld there's so much to see and do: keynotes, technical sessions, Oracle and partner demonstrations, hands-on labs, networking events, and more. Check the Website often as more details get added. And if you register between now and 15 November, you can save 35% off of the onsite price. We look forward to seeing you there!  (photo montage by Arun Gupta)

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• Consulting Expertise

  - by Oracle OpenWorld Blog Team

  Consult with the Experts Onsite at Oracle OpenWorld by Karen Shamban Learn from Oracle Consulting experts how to maximize the value of your Oracle investments by attending one or more Oracle Consulting sessions. Topics include cloud architecture and implementations, Engineered Systems best practices, Oracle Fusion Applications migrations, and more. Or, stop by the Oracle Consulting Center or the Demo Stations in the Exhibition Halls to ask specific questions and get additional information. Are you an IT executive or enterprise architect?  Register for the information-packed Enterprise Architecture Summit on Wednesday, October 12. To see the full range of Oracle Consulting activities at Oracle OpenWorld, click here.

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