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  • What is PubSubHubbub?

    What is PubSubHubbub? An overview of pubsubhubbub, a simple, open, web-hook-based pubsub protocol & open source reference implementation. Brett Slatkin and Brad Fitzpatrick demonstrate what pubsubhubbub is and how it works. For more information, visit pubsubhubbub.googlecode.com From: GoogleDevelopers Views: 23753 112 ratings Time: 03:20 More in Science & Technology

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  • Implementing Silverlight Coverflow with ADO.NET/WCF Data Services in SharePoint 2010

    Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). This feed URL has been discontinued. Please update your reader's URL to : http://feeds.feedburner.com/winsmarts Read full article .... ...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Rights Expiry Options in IRM 11g

    - by martin.abrahams
    Among the many enhancements in IRM 11g, we have introduced a couple of new rights expiry options that may be applied to any role. These options were supported in previous versions, but fell into the "advanced configuration" category. In 11g, the options can be applied simply by selecting a check-box in the properties of a role, as shown by the rather extreme example below, where the role allows access for just two minutes after they are sealed. The new options are: To define a role that expires automatically some period after it is assigned To define a role that evaluates expiry relative to the time that each document is sealed These options supplement the familiar options to allow open-ended access (limited by offline access and the ever-present option to revoke rights at any time) and the option to define time windows with specific start dates and end dates. The value of these options is easiest to illustrate with some publishing examples: You might define a role with a one year expiry to be assigned to users who purchase a one year subscription. For each individual user, the year would be calculated from the time that the role was assigned to them. You might define a role that allows documents to be accessed only for 24 hours from the time that they are published - perhaps as a preview mechanism designed to tempt users to sign up for a full subscription. Upon payment of a full fee, users can simply be reassigned a role that gives them greater access to exactly the same documents. In a corporate environment, you might use such roles for fixed term contractors or for workflows that involve information with a short lifespan, or perhaps as part of a compliance process that requires rights to be formally re-approved at intervals. Being role-based, the time constraints apply to any number of documents - including documents that have not yet been created. For example, a user with a one year subscription would have access to all documents published in the relevant classification during the year without any further configuration. Crucially, unlike other solutions, it is not the documents that expire, but the rights of particular users. Whereas some solutions make documents completely inaccessible for all users after expiry, Oracle IRM can allow some users to continue using documents while other users lose access. Equally crucially, a user whose rights have expired can always be granted fresh rights at any time - for example, because they renew their subscription or because a manager confirms that they still need the rights as part of a corporate compliance process. By applying expiry to rights rather than to documents, Oracle IRM avoids the risk of locking an organization out of its own information.

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  • Build Mobile App for E-Business Suite Using SOA Suite and ADF Mobile

    - by Michelle Kimihira
    With the upcoming release of Oracle ADF Mobile, I caught up with Srikant Subramaniam, Senior Principal Product Manager, Oracle Fusion Middleware post OpenWorld to learn about the cool hands-on lab at OpenWorld.  For those of you who missed it, you will want to keep reading... Author: Srikant Subramaniam, Senior Principal Product Manager,Oracle Fusion Middleware Oracle ADF Mobile enables rapid and declarative development of native on-device mobile applications. These native applications provide a richer experience for smart devices users running Apple iOS or other mobile platforms. Oracle ADF Mobile protects Oracle customers from technology shifts by adopting a metadata-based development framework that enables developer to develop one app (using Oracle JDeveloper), and deploy to multiple device platforms (starting with iOS and Android).  Oracle ADF Mobile also enables IT organizations to leverage existing expertise in web-based and Java development by adopting a hybrid application architecture that brings together HTML5, Java, and device native container: HTML5 allows developer to deliver device-native user experiences while maintaining portability across different platforms Java allows developers to create modules to support business logic and data services Native container provides integration into device services such as camera, contacts, etc All these technologies are packaged into a development framework that supports declarative application development through Oracle JDeveloper. ADF Mobile also provides out of box integratoin with key Fusion Middleware components, such as SOA Suite and Business Process Management (BPM). Oracle Fusion Middleware provides the necessary infrastructure to extend business processes and services to the mobile device -- enabling the mobile user to participate in human tasks – without the additional “mobile middleware” layer. When coupled with Oracle SOA Suite, this combination can execute business transactions on Oracle E-Business Suite (or any Oracle Application). Demo Use Case: Mobile E-Business Suite (iExpense) Approvals Using an employee expense approval scenario, we illustrate how to use Oracle Fusion Middleware and Oracle ADF Mobile to build application extensions that integrate intelligently with Oracle Applications (For example, E-Business Suite). Building these extensions using Oracle Fusion middleware and ADF makes modifications simple, quick to implement, and easy to maintain/upgrade. As described earlier, this approach also extends Fusion Middleware to mobile users without the additional "Mobile Middleware" layer. The approver is presented with a list of expense reports that have been submitted for approval. These expense reports are retrieved from the backend E-Business Suite and displayed on the mobile device. Approval (or rejection) of the expense report kicks off the workflow in E-Business Suite and takes it to completion. The demo also shows how to integrate with native device services such as email, contacts, BI dashboards as well as a prebuilt PDF viewer (this is especially useful in the expense approval scenario, as there is often a need for the approver to access the submitted receipts). Summary Oracle recommends Fusion Middleware as the application integration platform to deliver critical enterprise data and processes to mobile applications.  Pre-built connectors between Fusion Middleware and Applications greatly accelerates the integration process.  Instead of building individual integration points between mobile applications and individual enterprise applications, Oracle Fusion Middleware enables IT organizations to leverage a common platform to support both desktop and mobile application.  Additional Information Product Information on Oracle.com: Oracle Fusion Middleware Follow us on Twitter and Facebook Subscribe to our regular Fusion Middleware Newsletter

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  • Tellago announces SQL Server 2008 R2 BI quick adoption programs

    - by Vishal
    During the last year, we (Tellago) have been involved in various business intelligence initiatives that leverage some emerging BI techniques such as self-service BI or complex event processing (CEP). Specifically, in the last few months, we have partnered with Microsoft to deliver a series of events across the country where we present the different technologies of the SQL Server 2008 R2 BI stack such as PowerPivot, StreamInsight, Ad-Hoc Reporting and Master Data Services. As part of those events, we try to go beyond the traditional technology presentation and provide a series of best practices and lessons we have learned on real world BI projects that leverage these technologies. Now that SQL Server 2008 R2 has been released to manufacturing, we have launched a series of quick adoption programs that are designed to help customers understand how they can embrace the newest additions to Microsoft's BI stack as part of their IT initiatives. The programs are also designed to help customers understand how the new SQL Server features interact with established technologies such as SQL Server Analysis Services or SQL Server Integration Services. We try to keep these adoption programs very practical by doing a lot of prototyping and design sessions that will give our customers a practical glimpse of the capabilities of the technologies and how they can fit in their enterprise architecture roadmap. Here is our official announcement (you can blame my business partner, BI enthusiast, and Tellago's CEO Elizabeth Redding for the marketing pitch ;)): Tellago Marks Microsoft's SQL Server 2008 R2 Launch With Business Intelligence Quick Adoption Program Microsoft launched SQL Server 2008 R2 last week, which delivers several breakthrough business intelligence (BI) capabilities that enable organizations to:  Efficiently process, analyze and mine data Improve IT and developer efficiency Enable highly scalable and well-managed Business Intelligence on a self-service basis for business users The release offers a new feature called PowerPivot, which enables self service BI through connecting business users directly to enterprise data sources and providing improved reporting and analytics. The release also offers Master Data Management which helps enterprises centrally manage critical data assets company-wide and across diverse systems, enabling increased integrity of information over time. Finally, the release includes StreamInsight, which is a framework for implementing Complex Event Processing (CEP) applications on the Microsoft platform. With StreamInsight, IT organizations can implement the infrastructure to process a large volume of events near real time, execute continuous queries against event streams and enable real time business intelligence. As a thought leader in the Business Intelligence community, Tellago has recognized the occasion by launching a series of quick adoption programs to enable the adoption of this new BI technology stack in your enterprise. Our Quick Adoption programs are designed to help you: Brainstorm BI solution options  Architect initial infrastructure components Prototype key features of a solution As a 2-3 day program, our approach is more efficient and cost effective than a traditional Proof of Concept because it allows you to understand the new SQL Server 2008 R2 feature set  while seeing directly how you can leverage it for your business intelligence needs. If you are interested in learning more about the BI capabilities of Microsoft's Business Intelligence stack, including SQL Server 2008 R2, we can help.  As industry experts and software content advisers to Microsoft, Tellago is the place where ideas meet technology expertise.  Let us help you see for yourself the advantages that you can gain from Microsoft's  SQL Server 2008 R2. Email or call for more information[email protected] or 847-925-2399.

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  • Tracking the popularity of a package over time?

    - by DoR
    Is there any software or website that allows the user to view a graph of how popular a particular package is? The popcon.ubuntu.com site has raw information on how many people (who have installed popularity-contest) have installed a particular package, but it would be interesting to see how a package's popularity changes over time. I remember using a website that graphed this, but I don't know if it still exist.

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  • Windows Azure Myths

    - by BuckWoody
    Windows Azure is part of the Microsoft "stack" - the suite of software and services we offer. Because we have so many products in almost every part of technology, it's hard to know everything about all parts of what we do - even for those of us who work here. So it's no surprise that some folks are not as familiar with Windows and SQL Azure as they are, say Windows Server or XBox. As I chat with folks about a solution for a business or organization need, I put Windows Azure into the mix. I always start off with "What do you already know about Windows Azure?" so that I don't bore folks with information they already have. I some cases they've checked out the product ahead of time and have specific questions, in others they aren't as familiar, and in still others there is a fair amount of mis-information. Sometimes that's because of a marketing failure, sometimes it's hearsay, and somtetimes it's active misinformation. I thought I might lay out a few of these misconceptions. As always - do your fact-checking! Never take anyone's word alone (including mine) as gospel. Make sure you educate yourself on your options. Your company or your clients depend on you to have the right information on IT, so make sure you live up to that. Myth 1: Nobody uses Windows Azure It's true that we don't give out numbers on the amount of clients on Windows and SQL Azure. But lots of folks are here - companies you may have heard of like Boeing, NASA, Fujitsu, The City of London, Nuedesic, and many others. I deal with firms small and large that use Windows Azure for mission-critical applications, sometimes totally on Windows and/or SQL Azure, sometimes in conjunction with an on-premises system, sometimes for only a specific component in Windows Azure like storage. The interesting thing is that many sites you visit have a Windows Azure component, or are running on Windows Azure. They just don't announce it. Just like the other cloud providers, the companies have asked to be completely branded themselves - they don't want you to be aware or care that they are on Windows Azure. Sometimes that's for security, other times it's for different reasons. It's just like the web sites you visit. For the most part, they don't advertise which OS or Web Server they use. It really just shouldn't matter. The point is that they just use what works to solve a given problem. Check out a few public case studies here: https://www.windowsazure.com/en-us/home/case-studies/ Myth 2: It's only for Microsoft stuff - can't use Open Source This is the one I face the most, and am the most dismayed by. We work just fine with many open source products, including Java, NodeJS, PHP, Ruby, Python, Hadoop, and many other languages and applications. You can quickly deploy a Wordpress, Umbraco and other "kits". We have software development kits (SDK's) for iPhones, iPads, Android, Windows phones and more. We have an SDK to work with FaceBook and other social networks. In short, we play well with others. More on the languages and runtimes we support here: https://www.windowsazure.com/en-us/develop/overview/ More on the SDK's here: http://www.wadewegner.com/2011/05/windows-azure-toolkit-for-ios/, http://www.wadewegner.com/2011/08/windows-azure-toolkits-for-devices-now-with-android/, http://azuretoolkit.codeplex.com/ Myth 3: Microsoft expects me to switch everything to "the cloud" No, we don't. That would be disasterous, unless the only things you run in your company uses works perfectly in Azure. Use Windows Azure  - or any cloud for that matter - where it works. Whenever I talk to companies, I focus on two things: Something that is broken and needs to be re-architected Something you want to do that is new If something is broken, and you need new tools to scale, extend, add capacity dynamically and so on, then you can consider using Windows or SQL Azure. It can help solve problems that you have, or it may include a component you don't want to write or architect yourself. Sometimes you want to do something new, like extend your company's offerings to mobile phones, to the web, or to a social network. More info on where it works here: http://blogs.msdn.com/b/buckwoody/archive/2011/01/18/windows-azure-and-sql-azure-use-cases.aspx Myth 4: I have to write code to use Windows and SQL Azure If Windows Azure is a PaaS - a Platform as a Service - then don't you have to write code to use it? Nope. Windows and SQL Azure are made up of various components. Some of those components allow you to write and deploy code (like Compute) and others don't. We have lots of customers using Windows Azure storage as a backup, to securely share files instead of using DropBox, to distribute videos or code or firmware, and more. Others use our High Performance Computing (HPC) offering to rent a supercomputer when they need one. You can even throw workloads at that using Excel! In addition there are lots of other components in Windows Azure you can use, from the Windows Azure Media Services to others. More here: https://www.windowsazure.com/en-us/home/scenarios/saas/ Myth 5: Windows Azure is just another form of "vendor lock-in" Windows Azure uses .NET, OSS languages and standard interfaces for the code. Sure, you're not going to take the code line-for-line and run it on a mainframe, but it's standard code that you write, and can port to something else. And the data is yours - you can bring it back whever you want. It's either in text or binary form, that you have complete control over. There are no licenses - you can "pay as you go", and when you're done, you can leave the service and take all your code, data and IP with you.   So go out there, read up, try it. Use it where it works. And don't believe everything you hear - sometimes the Internet doesn't get it all correct. :)

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  • CodePlex Daily Summary for Thursday, February 17, 2011

    CodePlex Daily Summary for Thursday, February 17, 2011Popular ReleasesMarr DataMapper: Marr Datamapper 2.7 beta: - Changed QueryToGraph relationship rules: 1) Any parent entity (entity with children) must have at least one PK specified or an exception will be thrown 2) All 1-M relationship entities must have at least one PK specified or an exception will be thrown Only 1-1 entities with no children are allowed to have 0 PKs specified. - fixed AutoQueryToGraph bug (columns in graph children were being included in the select statement)datajs - JavaScript Library for data-centric web applications: datajs version 0.0.2: This release adds support for parsing DateTime and DateTimeOffset properties into javascript Date objects and serialize them back.thinktecture WSCF.blue: WSCF.blue V1 Update (1.0.11): Features Added a new option that allows properties on data contract types to be marked as virtual. Bug Fixes Fixed a bug caused by certain project properties not being available on Web Service Software Factory projects. Fixed a bug that could result in the WrapperName value of the MessageContractAttribute being incorrect when the Adjust Casing option is used. The menu item code now caters for CommandBar instances that are not available. For example the Web Item CommandBar does not exist ...Document.Editor: 2011.5: Whats new for Document.Editor 2011.5: New export to email New export to image New document background color Improved Tooltips Minor Bug Fix's, improvements and speed upsTerminals: Version 2 - RC1: The "Clean Install" will overwrite your log4net configuration (if you have one). If you run in a Portable Environment, you can use the "Clean Install" and target your portable folder. Tested and it works fine. Changes for this release: Re-worked on the Toolstip settings are done, just to avoid the vs.net clash with auto-generating files for .settings files. renamed it to .settings.config Packged both log4net and ToolStripSettings files into the installer Upgraded the version inform...Export Test Cases From TFS: Test Case Export to Excel 1.0: Team Foundation Server (TFS) 2010 enables the users to manage test cases as Work Item(s). The complete description of the test case along with steps can be managed as single Work Item in TFS 2010. Before migrating to TFS 2010 many test teams will be using MS Excel to manage the test cases (or test scripts). However, after migrating to TFS 2010, test teams can manage the test cases in the server but there may be need to get the test cases into excel sheet like approval from Business Analysts ...WriteableBitmapEx: WriteableBitmapEx 0.9.7.0: Fixed many bugs. Added the Rotate method which rotates the bitmap in 90° steps clockwise and returns a new rotated WriteableBitmap. Added a Flip method with support for FlipMode.Vertical and FlipMode.Horizontal. Added a new Filter extension file with a convolution method and some kernel templates (Gaussian, Sharpen). Added the GetBrightness method, which returns the brightness / luminance of the pixel at the x, y coordinate as byte. Added the ColorKeying BlendMode. Added boundary ...AllNewsManager.NET: AllNewsManager.NET 1.3: AllNewsManager.NET 1.3. This new version provide several new features, improvements and bug fixes. Some new features: Online Users. Avatars. Copy function (to create a new article from another one). SEO improvements (friendly urls). New admin buttons. And more...Facebook Graph Toolkit: Facebook Graph Toolkit 0.8: Version 0.8 (15 Feb 2011)moved to Beta stage publish photo feature "email" field of User object added new Graph Api object: Group, Event new Graph Api connection: likes, groups, eventsDJME - The jQuery extensions for ASP.NET MVC: DJME2 -The jQuery extensions for ASP.NET MVC beta2: The source code and runtime library for DJME2. For more product info you can goto http://www.dotnetage.com/djme.html What is new ?The Grid extension added The ModelBinder added which helping you create Bindable data Action. The DnaFor() control factory added that enabled Model bindable extensions. Enhance the ListBox , ComboBox data binding.Jint - Javascript Interpreter for .NET: Jint - 0.9.0: New CLR interoperability features Many bugfixesBuild Version Increment Add-In Visual Studio: Build Version Increment v2.4.11046.2045: v2.4.11046.2045 Fixes and/or Improvements:Major: Added complete support for VC projects including .vcxproj & .vcproj. All padding issues fixed. A project's assembly versions are only changed if the project has been modified. Minor Order of versioning style values is now according to their respective positions in the attributes i.e. Major, Minor, Build, Revision. Fixed issue with global variable storage with some projects. Fixed issue where if a project item's file does not exist, a ...Coding4Fun Tools: Coding4Fun.Phone.Toolkit v1.1: Coding4Fun.Phone.Toolkit v1.1 release. Bug fixes and minor feature requests addedTV4Home - The all-in-one TV solution!: 0.1.0.0 Preview: This is the beta preview release of the TV4Home software.Finestra Virtual Desktops: 1.2: Fixes a few minor issues with 1.1 including the broken per-desktop backgrounds Further improves the speed of switching desktops A few UI performance improvements Added donations linksNuGet: NuGet 1.1: NuGet is a free, open source developer focused package management system for the .NET platform intent on simplifying the process of incorporating third party libraries into a .NET application during development. This release is a Visual Studio 2010 extension and contains the the Package Manager Console and the Add Package Dialog. The URL to the package OData feed is: http://go.microsoft.com/fwlink/?LinkID=206669 To see the list of issues fixed in this release, visit this our issues listEnhSim: EnhSim 2.4.0: 2.4.0This release supports WoW patch 4.06 at level 85 To use this release, you must have the Microsoft Visual C++ 2010 Redistributable Package installed. This can be downloaded from http://www.microsoft.com/downloads/en/details.aspx?FamilyID=A7B7A05E-6DE6-4D3A-A423-37BF0912DB84 To use the GUI you must have the .NET 4.0 Framework installed. This can be downloaded from http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9cfb2d51-5ff4-4491-b0e5-b386f32c0992 Changes since 2.3.0 - Upd...Sterling Isolated Storage Database with LINQ for Silverlight and Windows Phone 7: Sterling OODB v1.0: Note: use this changeset to download the source example that has been extended to show database generation, backup, and restore in the desktop example. Welcome to the Sterling 1.0 RTM. This version is not backwards-compatible with previous versions of Sterling. Sterling is also available via NuGet. This product has been used and tested in many applications and contains a full suite of unit tests. You can refer to the User's Guide for complete documentation, and use the unit tests as guide...PDF Rider: PDF Rider 0.5.1: Changes from the previous version * Use dynamic layout to better fit text in other languages * Includes French and Spanish localizations Prerequisites * Microsoft Windows Operating Systems (XP - Vista - 7) * Microsoft .NET Framework 3.5 runtime * A PDF rendering software (i.e. Adobe Reader) that can be opened inside Internet Explorer. Installation instructionsChoose one of the following methods: 1. Download and run the "pdfRider0.5.1-setup.exe" (reccomended) 2. Down...Snoop, the WPF Spy Utility: Snoop 2.6.1: This release is a bug fixing release. Most importantly, issues have been seen around WPF 4.0 applications not always showing up in the app chooser. Hopefully, they are fixed now. I thought this issue warranted a minor release since more and more people are going WPF 4.0 and I don't want anyone to have any problems. Dan Hanan also contributes again with several usability features. Thanks Dan! Happy Snooping! p.s. By request, I am also attaching a .zip file ... so that people can install it ...New ProjectsAlpe d'HuZes: This project contains the source for Alpe d'HuZes, an organization that fights the cancer disease, by giving people the chance to ride the Alpe d'Hues, a mountain in france. By climbing this mountain, money is collected which is entirely donated to the "kankerbestrijding".AstroLib: Astronomical libraryDevon: Devon_Projectearthquake predictor: This project is attempt to create earthquake prediction application , which can help save lives. It is based on theory that number of lost pets, before earthquake, growing up. This statistics can be obtained from free news papers, boards, forums... Technology : C#, ASPX, .NET 4FCNS.Calendar: FCNS.Calendar ??? MonoCalendar(?????????) ?.NET??????????,??????Mac???????????????iCal?????。???????????.??????????.?????????????????.????????????????. FlashRelease [O-GO.ru edition]: FlashRelease it's a tool for easy create description of new video\music\game torrent releases. Developed in Delphi.Forms based authentication for SharePoint2010: Forms based authentication Management features for SharePoint 2010. <a href="http://www.softwarediscipline.com/post/2011/01/03/Forms-based-authentication-feature-SharePoint-2010.aspx" alt="SharePoint 2010 FBA management feature">SharePoint 2010 FBA feature</a>ITune.LittleTools: Reads your ITune library and copy your track rating in ITune on to your file in windows.MingleProject: Just a simple project that showcases the power of ASP.NET and Visual StudioMvcContrib UI Extensions - Themed Grid & Menu: UI Extensions to the MvcContrib Project - Themed Grid & MenuNDOS Azure: Windows Azure projects developed at the "Open Source and Interoperability Development Nucleous" (http://ndos.codeplex.com/) at Universidade Federal do Rio Grande do Sul (http://www.ufrgs.br).ObjectDumper: ObjectDumper takes a normal .NET object and dumps it to a string, TextWriter, or file. Handy for debugging purposes.Open Analytic: Open Analytic is an open source business intelligence framework that believes in simplicity. The framework is developed with .NET language and can be easily integrated in custom product development.Pomodoro.Oob Expression Blend Example App: This is a non-functional Silverlight 4 Out-of-Browser app to demonstrate functionality in Expression Blend and to accompany user group talks and presentations on Blend.Senior Design: Uconn senior design project!Service Monitors - A services health monitoring tool: The idea behind this project is simple, I want to know when a service related to my application is not available. Our first intent to get a tool to generete the necessary data to be compliant with the Availability SLA of our systems. SGO: OrganizerSina Weibo QReminder: A handy utility that display remind message in the browser title for sina weibo.System Center Configuration Manager Integration Pack Extention: This integration pack adds some additional integration points for Opalis to System Center Configuration Manager. These functions are used in my User Self imaging workflow that will be demoed at MMS 2011.TwittaFox: TwittaFox ist ein kleiner Twitter-Client welcher direkt aus dem Tray angesprochen werden kann.Ultralight Markup: Ultralight Markup makes it easier for webmasters to allow safe user comments. It features a stripped-down intermediate markup language meant to bridge the gap between text entry and HTML. And the project includes an ASP.NET MVC implementation with a Javascript editor.Unit Conversion Library: Unit Conversion Library is a .Net 2.0 based library, containing static methods for all the Units Set present in Windows 7 calculator. "Angle", "Area", "Energy", "Length", "Power", "Pressure", "Temperature",Time", "Velocity", "Volume", "Weight/Mass".UTB-PFIII-TermProj-Team DeLaFuente, Vasquez, Morales, Dartez: This is the group project for UTB-PFIII Team project. Authors include David De La Fuente, Louis Dartez, Juan Vasquez and Froylan Morales.Version History to InfoPath Custom List Form: The ability to add a button to view the version history of an item when the display form is modified in InfoPath allows a user easy access to view versioning information. Out of the box, SharePoint does not allow this ability. This is a sandboxed solution.WeatherCN - ????: WeatherCN - ????WinformsPOCMVP: This is a simple, and small proof of concept for the Model View Presenter UI design pattern with C# WinForms.worldbestwebsites: Customer Connecting Websites A website development for customer connecting

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  • CodePlex Daily Summary for Sunday, March 13, 2011

    CodePlex Daily Summary for Sunday, March 13, 2011Popular ReleasesImage.Viewer: 2011.2: Whats new for Image.Viewer 2011.2: New open from file New about dialog Minor Bug Fix's, improvements and speed upsIronPython: 2.7: On behalf of the IronPython team, I'm very pleased to announce the release of IronPython 2.7. This release contains all of the language features of Python 2.7, as well as several previously missing modules and numerous bug fixes. IronPython 2.7 also includes built-in Visual Studio support through IronPython Tools for Visual Studio. IronPython 2.7 requires .NET 4.0 or Silverlight 4. To download IronPython 2.7, visit http://ironpython.codeplex.com/releases/view/54498. Any bugs should be report...XML Explorer: XML Explorer 4.0.2: Changes in 4.0: This release is built on the Microsoft .NET Framework 4 Client Profile. Changed XSD validation to use the schema specified by the XML documents. Added a VS style Error List, double-clicking an error takes you to the offending node. XPathNavigator schema validation finally gives SourceObject (was fixed in .NET 4). Added Namespaces window and better support for XPath expressions in documents with a default namespace. Added ExpandAll and CollapseAll toolbar buttons (in a...Mobile Device Detection and Redirection: 1.0.0.0: Stable Release 51 Degrees.mobi Foundation has been in beta for some time now and has been used on thousands of websites worldwide. We’re now highly confident in the product and have designated this release as stable. We recommend all users update to this version. New Capabilities MappingsTo improve compatibility with other libraries some new .NET capabilities are now populated with wurfl data: “maximumRenderedPageSize” populated with “max_deck_size” “rendersBreaksAfterWmlAnchor” populated ...Composite C1 CMS: Composite C1 2.1 (2.1.4087.22991): Composite C1 is a fully featured pro open source CMS for quick/custom website creation. Modern architecture, very user friendly. Use wizards or HTML/CSS/XSLT/ASP.NET/LINQ/.NET4ASP.NET MVC Project Awesome, jQuery Ajax helpers (controls): 1.7.3: A rich set of helpers (controls) that you can use to build highly responsive and interactive Ajax-enabled Web applications. These helpers include Autocomplete, AjaxDropdown, Lookup, Confirm Dialog, Popup Form, Popup and Pager added interactive search for the lookupWPF Inspector: WPF Inspector 0.9.7: New Features in Version 0.9.7 - Support for .NET 3.5 and 4.0 - Multi-inspection of the same process - Property-Filtering for multiple keywords e.g. "Height Width" - Smart Element Selection - Select Controls by clicking CTRL, - Select Template-Parts by clicking CTRL+SHIFT - Possibility to hide the element adorner (over the context menu on the visual tree) - Many bugfixes??????????: All-In-One Code Framework ??? 2011-03-10: http://download.codeplex.com/Project/Download/FileDownload.aspx?ProjectName=1codechs&DownloadId=216140 ??,????。??????????All-In-One Code Framework ???,??20?Sample!!????,?????。http://i3.codeplex.com/Project/Download/FileDownload.aspx?ProjectName=1code&DownloadId=128165 ASP.NET ??: CSASPNETBingMaps VBASPNETRemoteUploadAndDownload CS/VBASPNETSerializeJsonString CSASPNETIPtoLocation CSASPNETExcelLikeGridView ....... Winform??: FTPDownload FTPUpload MultiThreadedWebDownloader...Rawr: Rawr 4.1.0: Rawr is now web-based. The link to use Rawr4 is: http://elitistjerks.com/rawr.phpThis is the Cataclysm Release. More details can be found at the following link http://rawr.codeplex.com/Thread/View.aspx?ThreadId=237262 As of the 4.0.16 release, you can now also begin using the new Downloadable WPF version of Rawr!This is a Release of the WPF version, most of the general issues have been resolved. If you have a problem, please follow the Posting Guidelines and put it into the Issue Tracker. Whe...PHP Manager for IIS: PHP Manager 1.1.2 for IIS 7: This is a localization release of PHP Manager for IIS 7. It contains all the functionality available in 56962 plus a few bug fixes (see change list for more details). Most importantly this release is translated into five languages: German - the translation is provided by Christian Graefe Dutch - the translation is provided by Harrie Verveer Turkish - the translation is provided by Yusuf Oztürk Japanese - the translation is provided by Kenichi Wakasa Russian - the translation is provid...TweetSharp: TweetSharp v2.0.0: Documentation for this release may be found at http://tweetsharp.codeplex.com/wikipage?title=UserGuide&referringTitle=Documentation. Beta ChangesAdded user streams support Serialization is not attempted for Twitter 5xx errors Fixes based on feedback Third Party Library VersionsHammock v1.2.0: http://hammock.codeplex.com Json.NET 4.0 Release 1: http://json.codeplex.comDirectQ: Release 1.8.7 (RC2): More fixes and improvements. Note for multiplayer - you may need to set r_waterwarp to 0 or 2 before connecting to a server, otherwise you will get a "Mod_PointInLeaf: bad model" error and not be able to connect. You can set it back to 1 after you connect, of course. This only came to light after releasing, and will be fixed in the next one.Microsoft All-In-One Code Framework - a centralized code sample library: Visual Studio 2008 Code Samples 2011-03-09: Code samples for Visual Studio 2008Office Web.UI: Version 2.4: After having lost all modifications done for 2.3. I finally did it again... Have a look at http://www.officewebui.com/change-log Also, the documentation continues to grow... http://www.officewebui.com/category/kb ThanksmyCollections: Version 1.3: New in version 1.3 : Added Editor management for Books Added Amazon API for Books Us, Fr, De Added Amazon Us, Fr, De for Movies Added The MovieDB for Fr and De Added Author for Books Added Editor and Platform for Games Added Amazon Us, De for Games Added Studio for XXX Added Background for XXX Bug fixing with Softonic API Bug fixing with IMDB UI improvement Removed GraceNote Added Amazon Us,Fr, De for Series Added TVDB Fr and De for Series Added Tracks for Musi...patterns & practices : Composite Services: Composite Services Guidance - CTP2: Overview The Composite Services guidance (codename Reykjavik) provides best practices and capabilities for applying industry-known SOA design patterns when building robust, connected, service-oriented composite enterprise applications. These capabilities are implemented as a set of reusable components for analytic tracing, service virtualization, metadata centralization and versioning, and policy centralization as well as exception management, included in this release. Changes in this CTP ...Python Tools for Visual Studio: 1.0 Beta 1: Beta 1You can't install IronPython Tools for Visual Studio side-by-side with Python Tools for Visual Studio. A race condition sometimes causes local MPI debugging to miss breakpoints. When MPI jobs on a cluster fail they don’t get cleaned up correctly, which can cause debugging to stall because the associated MPI job is stuck in the queue. The "Threads" view has a race condition which can cause it not to display properly at times. VS2010 shortcuts that are pinned to the taskbar are so...DotNetAge -a lightweight Mvc jQuery CMS: DotNetAge 2: What is new in DotNetAge 2.0 ? Completely update DJME to DJME2, enhance user experience ,more beautiful and more interactively visit DJME project home to lean more about DJME http://www.dotnetage.com/sites/home/djme.html A new widget engine has came! Faster and easiler. Runtime performance enhanced. SEO enhanced. UI Designer enhanced. A new web resources explorer. Page manager enhanced. BlogML supports added that allows you import/export your blog data to/from dotnetage publishi...Kooboo CMS: Kooboo CMS 3.0 Beta: Files in this downloadkooboo_CMS.zip: The kooboo application files Content_DBProvider.zip: Additional content database implementation of MSSQL,SQLCE, RavenDB and MongoDB. Default is XML based database. To use them, copy the related dlls into web root bin folder and remove old content provider dlls. Content provider has the name like "Kooboo.CMS.Content.Persistence.SQLServer.dll" View_Engines.zip: Supports of Razor, webform and NVelocity view engine. Copy the dlls into web root bin folder t...LINQ to Twitter: LINQ to Twitter Beta v2.0.20: Mono 2.8, Silverlight, OAuth, 100% Twitter API coverage, streaming, extensibility via Raw Queries, and added documentation.New ProjectsAxvius.Testing.NUnit: Provides fluent assertion methods for NUnit.Azure Conversion plugin for VS 2010: Azure Conversion Wizard is a plugin for VS 2010. The wizard converts your AZP.NET solutions for .NET 3.5 and higher to Windows Azure Platform. BlogSpam.net API: A simple C#.NET wrapper for the BlogSpam.net comment spam service.Bonyad Project Managing System: This is for managing bonyad projects.Camp Araminta: This project will be used to coordinate development efforts on the Camp Araminta website.code: This is demo summary ! Education Fellows Meta Service: Rebranded LaEMWS.Family Guide: This project is currently just for learning purposes. But it shall evolve to a fully functional solution later.HL7.NET: HL7.net groups all the neccessary code for managing HL7 standard. It makes it easy to add HL7 interoperability to your application. It is developed in C#.NETHyper-V Monitor Gadget: Hyper-V Monitor Gadget for Windows Sidebar that lists Hyper-V servers and their VM's. Supports status information and controlling them directly from the gadget.jp110311: Azure 312 ??????????? Azure ????????????????????????????????????????。Lugene: Index generation and distribution framework based on Lucene.net and index schemas provided by Lumen. Includes support for incremental updates of indexes, and a plugin framework for custom index providers.Planet Me: ...poc Dev: this is pco projectProcon 2: Procon Frostbite, rebuilt from the ground up.RandomNumbersGames: Small random numbers game which very helpful for people who want to develop their focusSistema Creeo: Sistema de Gestão de clínicasSPDiscussionBoard: SPDiscussionBoard started on 2005 while developing an ASP.NET forum and taking into consideration that I may use it on SharePoint in a day. Yesterday I remembered that, and started to alter it to run as a webpart inside SharePoint 2010, and it took about 4 hours to work.Video Commander: VideoCommander is an external control interface for vlc player. It enables the user to create play lists with start- and stop time and to play videos on a specified display. VideoCommander was especially developed for presenting videos on events like church services or theater.Windows Live Writer - Insert Tag Snippet Plugin: Insert Tag Snippet plugin is used to select a snippet from a collection of "user" defined snippets and insert it to the post. Prefix and suffix tags can also be defined. Especially useful for <code> and <pre> kind of tags. With Insert Tag Snippet plugin, you don't need to switch back to HTML view and than back to normal view again. The code is open for all communities' members to see how to develop a plugin for Windows Live Writer using C#.WMI Connection for ADO.NET: A lot of application have excellent support for ADO.NET connections. But many of them weren't desigend to work with WMI (Windows Management Instrumentation). This project puts them together, and adds the capability to access WMI data through the IDBConnection interface.Zugger: Zugger is an assistant application for those people who are using Zentao PMS. It provides the functions: 1. Your the counts of your bugs and tasks. 2. The lists of bugs and tasks. 3. Quick edit for bugs and tasks. 4. Notification of new bugs and tasks. It is developed in C# WPF

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  • Building KPIs to monitor your business Its not really about the Technology

    When I have discussions with people about Business Intelligence, one of the questions the inevitably come up is about building KPIs and how to accomplish that. From a technical level the concept of a KPI is very simple, almost too simple in that it is like the tip of an iceberg floating above the water. The key to that iceberg is not really the tip, but the mass of the iceberg that is hidden beneath the surface upon which the tip sits. The analogy of the iceberg is not meant to indicate that the foundation of the KPI is overly difficult or complex. The disparity in size in meant to indicate that the larger thing that needs to be defined is not the technical tip, but the underlying business definition of what the KPI means. From a technical perspective the KPI consists of primarily the following items: Actual Value This is the actual value data point that is being measured. An example would be something like the amount of sales. Target Value This is the target goal for the KPI. This is a number that can be measured against Actual Value. An example would be $10,000 in monthly sales. Target Indicator Range This is the definition of ranges that define what type of indicator the user will see comparing the Actual Value to the Target Value. Most often this is defined by stoplight, but can be any indicator that is going to show a status in a quick fashion to the user. Typically this would be something like: Red Light = Actual Value more than 5% below target; Yellow Light = Within 5% of target either direction; Green Light = More than 5% higher than Target Value Status\Trend Indicator This is an optional attribute of a KPI that is typically used to show some kind of trend. The vast majority of these indicators are used to show some type of progress against a previous period. As an example, the status indicator might be used to show how the monthly sales compare to last month. With this type of indicator there needs to be not only a definition of what the ranges are for your status indictor, but then also what value the number needs to be compared against. So now we have an idea of what data points a KPI consists of from a technical perspective lets talk a bit about tools. As you can see technically there is not a whole lot to them and the choice of technology is not as important as the definition of the KPIs, which we will get to in a minute. There are many different types of tools in the Microsoft BI stack that you can use to expose your KPI to the business. These include Performance Point, SharePoint, Excel, and SQL Reporting Services. There are pluses and minuses to each technology and the right technology is based a lot on your goals and how you want to deliver the information to the users. Additionally, there are other non-Microsoft tools that can be used to expose KPI indicators to your business users. Regardless of the technology used as your front end, the heavy lifting of KPI is in the business definition of the values and benchmarks for that KPI. The discussion about KPIs is very dependent on the history of an organization and how much they are exposed to the attributes of a KPI. Often times when discussing KPIs with a business contact who has not been exposed to KPIs the discussion tends to also be a session educating the business user about what a KPI is and what goes into the definition of a KPI. The majority of times the business user has an idea of what their actual values are and they have been tracking those numbers for some time, generally in Excel and all manually. So they will know the amount of sales last month along with sales two years ago in the same month. Where the conversation tends to get stuck is when you start discussing what the target value should be. The actual value is answering the What and How much questions. When you are talking about the Target values you are asking the question Is this number good or bad. Typically, the user will know whether or not the value is good or bad, but most of the time they are not able to quantify what is good or bad. Their response is usually something like I just know. Because they have been watching the sales quantity for years now, they can tell you that a 5% decrease in sales this month might actually be a good thing, maybe because the salespeople are all waiting until next month when the new versions come out. It can sometimes be very hard to break the business people of this habit. One of the fears generally is that the status indicator is not subjective. Thus, in the scenario above, the business user is going to be fearful that their boss, just looking at a negative red indicator, is going to haul them out to the woodshed for a bad month. But, on the flip side, if all you are displaying is the amount of sales, only a person with knowledge of last month sales and the target amount for this month would have any idea if $10,000 in sales is good or not. Here is where a key point about KPIs needs to be communicated to both the business user and any user who might be viewing the results of that KPI. The KPI is just one tool that is used to report on business performance. The KPI is meant as a quick indicator of one business statistic. It is not meant to tell the entire story. It does not answer the question Why. Its primary purpose is to objectively and quickly expose an area of the business that might warrant more review. There is always going to be the need to do further analysis on any potential negative or neutral KPI. So, hopefully, once you have convinced your business user to come up with some target numbers and ranges for status indicators, you then need to take the next step and help them answer the Why question. The main question here to ask is, Okay, you see the indicator and you need to discover why the number is what is, where do you go?. The answer is usually a combination of sources. A sales manager might have some of the following items at their disposal (Marketing report showing a decrease in the promotional discounts for the month, Pricing Report showing the reduction of prices of older models, an Inventory Report showing the discontinuation of a particular product line, or a memo showing the ending of a large affiliate partnership. The answers to the question Why are never as simple as a single indicator value. Bring able to quickly get to this information is all about designing how a user accesses the KPIs and then also how easily they can get to the additional information they need. This is where a Dashboard mentality can come in handy. For example, the business user can have a dashboard that shows their KPIs, but also has links to some of the common reports that they run regarding Sales Data. The users boss may have the same KPIs on their dashboard, but instead of links to individual reports they are going to have a link to a status report that was created by the user that pulls together all the data about the KPI in a summary format the users boss can review. So some of the key things to think about when building or evaluating KPIs for your organization: Technology should not be the driving factor KPIs are of little value without some indicator for whether a value is good, bad or neutral. KPIs only give an answer to the Is this number good\bad? question Make sure the ability to drill into the Why of a KPI is close at hand and relevant to the user who is viewing the KPI. The KPI is a key business tool when defined properly to help monitor business performance across the enterprise in an objective and consistent manner. At times it might feel like the process of defining the business aspects of a KPI can sometimes be arduous, the payoff in the end can far outweigh the costs. Some of the benefits of going through this process are a better understanding of the key metrics for an organization and the measure of those metrics and a consistent snapshot of business performance that can be utilized across the organization. And I think that these are benefits to any organization regardless of the technology or the implementation.Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Open World Day 1 Continued

    - by Antony Reynolds
    A Day in the Life of an Oracle OpenWorld Attendee Part II A couple of things I forgot to mention about yesterdays OpenWorld. First I attended a presentation on SOA Suite and Virtualization which explained how Oracle Virtual Assembly Builder (OVAB) can be used to accelerate the deployment of an Enterprise Deployment Guide (EDG) compliant SOA Suite infrastructure.  OVAB provides the ability to introspect a deployed software component such as WebLogic Server, SOA Suite or other components and extract the configuration and package it up for rapid deployment into an Oracle Virtual Machine.  OVAB allows multiple machines to be configured and connections made between the machines and outside resources such as databases.  That by itself is pretty cool and has been available for a while in OVAB.  What is new is that Oracle has done this for an EDG compliant installations and made it available as an OVAB assembly for customers to use, significantly accelerating the deployment of an EDG deployment.  A real help for customers standing up EDG environments, particularly in test, dev and QA environments. The other thing I forgot to mention was the most memorable demo I saw at OpenWorld.  This was done by my co-author Matt Wright who was showcasing the products of his company Rubicon Red.  They showed a really cool application called OneSpot which puts all the information about a single users business processes in one spot!  Apparently a customer suggested the name.  It allows business flows to be defined that map onto events.  As events occur the status of the business flow is updated to reflect the change.  The interface is strongly reminiscent of social media sites and provides a graphical view of business flows.  So how does this differ from BPEL and BPM process flows?  The OneSpot process flow is more like a BAM process flow, it is based on events arriving from multiple sources, and is focused on the clients view of the process, not the actual business process.  This is important because it allows an end user to get a view of where his current business flow is and what actions, if any, are required of him.  This by itself is great, but better still is that OneSpot has a real time updating view of events that have occurred (BAM style no need to refresh the browser).  This means that as new events occur the end user can see them and jump to the business flow or take other appropriate actions.  Under the covers OneSpot makes use of Oracle Human Workflow to provide a forms interface, but this is not the HWF GUI you know!  The HWF GUI screens are much prettier and have more of a social media feel about them due to their use of images and pulling in relevant related information.  If you are at OOW I strongly recommend you visit Matt or John at the Rubicon Red stand and ask, no demand a demo of OneSpot!

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  • Invitation: Oracle EMEA Analytics & Data Integration Partner Forum, 12th November 2012, London (UK)

    - by rituchhibber
    Oracle PartnerNetwork | Account | Feedback INVITATIONORACLE EMEA ANALYTICS & DATA INTEGRATION PARTNER FORUM MONDAY 12TH NOVEMBER, 2012 IN LONDON (UK) Dear partner Come to hear the latest news from Oracle OpenWorld about Oracle BI & Data Integration, and propel your business growth as an Oracle partner. This event should appeal to BI or Data Integration specialised partners, Executives, Sales, Pre-sales and Solution architects: with a choice of participation in the plenary day and then a set of special interest (technical) sessions. The follow on breakout sessions from the 13th November provide deeper dives and technical training for those of you who wish to stay for more detailed and hands-on workshops.Keynote: Andrew Sutherland, SVP Oracle Technology. Data Integration can bring great value to your customers by moving data to transform their business experiences in Oracle pan-EMEA Data Integration business development and opportunities for partners. Hot agenda items will include: The Fusion Middleware Stack: Engineered to work together A complete Analytics and Data Integration Solution Architecture: Big Data and Little Data combined In-Memory Analytics for Extreme Insight Latest Product Development roadmap for Data Integration and Analytics Venue: Oracles London CITY Moorgate OfficesDuring this event you can learn about partner success stories, participate in an array of break-out sessions, exchange information with other partners and enjoy a vibrant panel discussion. Places are limited, Register your seat today! To register to this event CLICK HERE Note: Registration for the conference and the deeper dives and technical training is free of charge to OPN member Partners, but you will be responsible for your own travel and hotel expenses. Event Schedule November 12th:Day 1 Main Plenary Session : Full day, starting 10.30 am.Oracle Hosted Dinner in the Evening November 13th:onwards Architecture Masterclass : IM Reference Architecture – Big Data and Little Data combined(1 day) BI-Apps Bootcamp(4-days) Oracle Data Integrator and Oracle Enterprise Data Quality workshop(1-day) Golden Gate Workshop(1-day) For further information and detail download the Agenda (pdf) or contact Michael Hallett at [email protected] look forward to seeing you in there. Best regards, Mike HallettAlliances and Channels DirectorBI & EPM Oracle EMEAM.No: +44 7831 276 989 [email protected] Duncan HarveyBusiness Development Directorfor Data IntegrationM.No: +420 608 283 [email protected] Milomir VojvodicBusiness Development Manager for Data IntegrationM.No: +420 608 283 [email protected] Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact PBC | Legal Notices and Terms of Use | Privacy

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  • Microsoft Desktop Player is a Valuable Tool for IT Pro’s

    - by Mysticgeek
    If you are an IT Professional, a new education tool introduced by Microsoft is the MS Desktop Player. Today we take a look at what it has to offer, from Webcasts, White Papers, Training Videos, and more. Microsoft Desktop Player You can run the player from the website (shown here) or download the application for use on your local machine (link below). It allows you to easily access MS training and information in a central interface. To get the Desktop version, download the .msi file from the site… And run through the installer…   When you first start out, enter in if you’re an IT Pro, Developer and your role. Then you can decide on the resources you’re looking for such as Exchange Server, SharePoint, Windows 7, Security…etc. Here is an example of checking out a Podcast on Office 2007 setup and configuration from TechNet radio. Under Settings you can customize your search results and local resources. This helps you narrow down pertinent information for your needs. If you find something you really like, hover the pointer over the screen and you can add it to your library, share it, send feedback, and check for additional resources. If you don’t need items in your library they can be easily deleted. Under the News tab you get previews of Microsoft news items, clicking on it will open the full article in a separate browser. While you’re watching a presentation you can show or hide the details related to it. Conclusion Microsoft Desktop Player is currently in Beta, but has a lot of cool features to offer for your learning needs. You can easily find Podcasts, Webcasts, and more without having to browse all over the place. In our experience we didn’t notice any bugs, and what it offers so far works well. If you’re a geek who’s constantly browsing TechNet and other Microsoft learning sites, this helps keep everything consolidated in one app.  Download Microsoft Desktop Player Similar Articles Productive Geek Tips Fixing When Windows Media Player Library Won’t Let You Add FilesBuilt-in Quick Launch Hotkeys in Windows VistaNew Vista Syntax for Opening Control Panel Items from the Command-lineHow to Get Virtual Desktops on Windows XPWindows 7 Welcome Screen Taking Forever? Here’s the Fix (Maybe) TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Snagit 10 Zoofs, find the most popular tweeted YouTube videos Video preview of new Windows Live Essentials 21 Cursor Packs for XP, Vista & 7 Map the Stars with Stellarium Use ILovePDF To Split and Merge PDF Files TimeToMeet is a Simple Online Meeting Planning Tool

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  • Silverlight Cream for April 05, 2010 -- #831

    - by Dave Campbell
    In this Issue: Rénald Nollet, Davide Zordan(-2-, -3-), Scott Barnes, Kirupa, Christian Schormann, Tim Heuer, Yavor Georgiev, and Bea Stollnitz. Shoutouts: Yavor Georgiev posted the material for his MIX 2010 talk: what’s new in WCF in Silverlight 4 Erik Mork and crew posted their This Week in Silverlight 4.1.2010 Tim Huckaby and MSDN Bytes interviewed Erik Mork: Silverlight Consulting Life – MSDN Bytes Interview From SilverlightCream.com: Home Loan Application for Windows Phone Rénald Nollet has a WP7 app up, with source, for calculating Home Loan application information. He also discusses some control issues he had with the emulator. Experiments with Multi-touch: A Windows Phone Manipulation sample Davide Zordan has updated the multi-touch project on CodePlex, and added a WP7 sample using multi-touch. Silverlight 4, MEF and MVVM: EventAggregator, ImportingConstructor and Unit Tests Davide Zordan has a second post up on MEF, MVVM, and Prism, oh yeah, and also Unit Testing... the code is available, so take a look at what he's all done with this. Silverlight 4, MEF and MVVM: MEFModules, Dynamic XAP Loading and Navigation Applications Davide Zordan then builds on the previous post and partitions the app into several XAPs put together at runtime with MEF. Silverlight Installation/Preloader Experience - BarnesStyle Scott Barnes talks about the install experience he wanted to get put into place... definitely a good read and lots of information. Changing States using GoToStateAction Kirupa has a quick run-through of Visual States, and then demonstrates using GoToStateAction and a note for a Blend 4 addition. Blend 4: About Path Layout, Part IV Christian Schormann has the next tutorial up in his series on Path Layout, and he's explaining Motion Path and Text on a Path. Managing service references and endpoint configurations for Silverlight applications Helping solve a common and much reported problem of managing service references, Tim Heuer details his method of resolving it and additional tips and tricks to boot. Some known WCF issues in Silverlight 4 Yavor Georgiev, a Program Manager for WCF blogged about the issues that they were not able to fix due to scheduling of the release How can I update LabeledPieChart to use the latest toolkit? Bea Stollnitz revisits some of her charting posts to take advantage of the unsealing of toolkit classes in labeling the Chart and PieSeries Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • HEALTH MONITORING IN ASP.NET 3.5

    - by kaleidoscope
    Health monitoring gives you the option of monitoring your application once you have developed and deployed your application. The Health Monitoring system works by recording event information to a specified log source. Health monitoring can be attained by doing adding a few configurations in web.config file. Health Monitoring is split into 5 categories: *EventMappings *BufferModes *Rules *Providers *Profiles. Find the below links for details: http://www.dotnetbips.com/articles/63431cdd-07a2-434f-9681-7ef5c2cf0548.aspx http://msdn.microsoft.com/en-us/library/ms178703(VS.80).aspx   Ranjit, M

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  • Using Keyword Analysis to Write Articles and Blogs

    Keyword analysis is a process by which you can discover what search phases are used at search engines by users for find information. Keywords are nothing but search words or phrases entered by users at search engines like Google, Yahoo and Bing. For article, blog and web content writers, keyword research is the most important part of the process.

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  • CodePlex Daily Summary for Friday, March 30, 2012

    CodePlex Daily Summary for Friday, March 30, 2012Popular ReleasesSIPSorcery: SIPSorcery Softphone v1.0.0: The SIPSorcery softphone is a demo (note the "demo") application to prototype using .Net as a suitable runtime environment for a SIP softphone application requiring deterministic audio sampling and playback, it's not. And also to prototype placing calls via Google Voice's XMPP gateway, this works well.ScriptIDE: Release 4.4: ...Media Companion: MC 3.434b Release: General This release should be the last beta for 3.4xx. If there are no major problems, by the end of the week it will upgraded to 3.500 Stable! The latest mc_com.exe should be included too! TV Bug fix - crash when using XBMC scraper for TV episodes. Bug fix - episode count update when adding new episodes. Bug fix - crash when actors name was missing. Enhanced TV scrape progress text. Enhancements made to missing episodes display. Movies Bug fix - hide "Play Trailer" when multisaev...Better Explorer: Better Explorer 2.0.0.831 Alpha: - A new release with: - many bugfixes - changed icon - added code for more failsafe registry usage on x64 systems - not needed regfix anymore - added ribbon shortcut keys - Other fixes Note: If you have problems opening system libraries, a suggestion was given to copy all of these libraries and then delete the originals. Thanks to Gaugamela for that! (see discussion here: 349015 ) Note2: I was upload again the setup due to missing file!XAML Dialect Comparer Tool: Beta 1: This is a first beta version of this tool (as shown at DevConncetions in Vegas, March 2012). Community participation and suggestions are appreciated.LINQ Extensions Library: 1.0.2.7: Append and Prepend extensions (1.0.2.7) IndexOf extensions (1.0.2.7) New Align/Match extensions (1.0.2.6) Ready to use stable code with comprehensive unit tests and samples New Pivot extensions New Filter ExtensionsStartrinity.com Silverlight realtime multiple face and feature points detector: Version 1.2: *Added public methods to start and stop capturing *Added public access to captured snapshot. Applications can crop faces out of snapshot imageMonoGame - Write Once, Play Everywhere: MonoGame 2.5: The MonoGame team are pleased to announce that MonoGame v2.5 has been released. This release contains important bug fixes, implements optimisations and adds key features. MonoGame now has the capability to use OpenGLES 2.0 on Android and iOS devices, meaning it now supports custom shaders across mobile and desktop platforms. Also included in this release are native orientation animations on iOS devices and better Orientation support for Android. There have also been a lot of bug fixes since t...callisto: callisto 2.0.23: Patched Script static class and peak user count bug fix.Circuit Diagram: Circuit Diagram 2.0 Alpha 3: New in this release: Added components: Microcontroller Demultiplexer Flip & rotate components Open XML files from older versions of Circuit Diagram Text formatting for components New CDDX syntax Other fixesUmbraco CMS: Umbraco 5.1 CMS (Beta): Beta build for testing - please report issues at issues.umbraco.org (Latest uploaded: 5.1.0.123) What's new in 5.1? The full list of changes is on our http://progress.umbraco.org task tracking page. It shows items complete for 5.1, and 5.1 includes items for 5.0.1 and 5.0.2 listed there too. Here's two headline acts: Members5.1 adds support for backoffice editing of Members. We support the pairing up of our content type system in Hive with regular ASP.NET Membership providers (we ship a def...51Degrees.mobi - Mobile Device Detection and Redirection: 2.1.2.11: One Click Install from NuGet Changes to Version 2.1.2.11Code Changes 1. The project is now licenced under the Mozilla Public Licence 2. 2. User interface control and associated data access layer classes have been added to aid developers integrating 51Degrees.mobi into wider projects such as content management systems or web hosting management solutions. Use the following in a web form or user control to access these new UI components. <%@ Register Assembly="FiftyOne.Foundation" Namespace="...JSON Toolkit: JSON Toolkit 3.1: slight performance improvement (5% - 10%) new JsonException classPicturethrill: Version 2.3.28.0: Straightforward image selection. New clean UI look. Super stable. Simplified user experience.SQL Monitor - managing sql server performance: SQL Monitor 4.2 alpha 16: 1. finally fixed problem with logic fault checking for temporary table name... I really mean finally ...ScintillaNET: ScintillaNET 2.5: A slew of bug-fixes with a few new features sprinkled in. This release also upgrades the SciLexer and SciLexer64 DLLs to version 3.0.4. The official stuff: Issue # Title 32402 32402 27137 27137 31548 31548 30179 30179 24932 24932 29701 29701 31238 31238 26875 26875 30052 30052 Harness: Harness 2.0.2: change to .NET Framework Client Profile bug fix the download dialog auto answer. bug fix setFocus command. add "SendKeys" command. remove "closeAll" command. minor bugs fixed.BugNET Issue Tracker: BugNET 0.9.161: Below is a list of fixes in this release. Bug BGN-2092 - Link in Email "visit your profile" not functional BGN-2083 - Manager of bugnet can not edit project when it is not public BGN-2080 - clicking on a link in the project summary causes error (0.9.152.0) BGN-2070 - Missing Functionality On Feed.aspx BGN-2069 - Calendar View does not work BGN-2068 - Time tracking totals not ok BGN-2067 - Issues List Page Size Bug: Index was out of range. Must be non-negative and less than the si...YAF.NET (aka Yet Another Forum.NET): v1.9.6.1 RTW: v1.9.6.1 FINAL is .NET v4.0 ONLY v1.9.6.1 has: Performance Improvements .NET v4.0 improvements Improved FaceBook Integration KNOWN ISSUES WITH THIS RELEASE: ON INSTALL PLEASE DON'T CHECK "Upgrade BBCode Extensions...". More complete change list and discussion here: http://forum.yetanotherforum.net/yaf_postst14201_v1-9-6-1-RTW-Dated--3-26-2012.aspxCraig's Utility Library: Craig's Utility Library 3.1: This update adds about 60 new extension methods, a couple of new classes, and a number of fixes including: Additions Added DateSpan class Added GenericDelimited class Random additions Added static thread friendly version of Random.Next called ThreadSafeNext. AOP Manager additions Added Destroy function to AOPManager (clears out all data so system can be recreated. Really only useful for testing...) ORM additions Added PagedCommand and PageCount functions to ObjectBaseClass (same as M...New ProjectsBig-Tuto DirectX Site du Zéro: Dépôt de code source pour le big tuto DirectX du site du ZéroBlob Drop: Azure Blob Drop watches a local file folder (or several) and passes on any file changes (creates, updates, deletes) to a blob container in Windows Azure Storage account. Just "dump" files into a folder (such as content for a web site) and they will get uploaded to the cloud.C++ AMP Algorithms Library: C++ AMP Algorithms Library is a library of Parallel Patterns that C++ AMP developers can freely use in their own projects.C++ AMP BLAS Library: C++ AMP BLAS Library is a library of Basic Linear Algebra Subroutines that C++ AMP developers can freely use in their own projects.C++ AMP RNG Library: C++ AMP RNG Library is a library of Random Number Generators that C++ AMP developers can freely use in their own projects.cphobby: This is a project to high performance computing on WindowsCSharp Tesseract OCR GUI UTB Spring 2012: n/aecho test project: echo test projectFacebook Connection Manager: Facebook Application written in Asp.Net. Monitors the list of contacts (for its users), revealing when they or someone they know has lost a contact (e.g. deleted their profile or linkage). Works by storing all the auth tickets, extending them, and using them to regularly poll the facebook API.Fast Excel Spreadsheet Writer: The Fast Excel Spreadsheet Writer makes it easier for developers to write 2007 / 2010 Excel spreadsheets containing large sets of raw data. It can write hundreds of thousands of records in seconds. It is developed in C# and uses the Packaging namespace and Xml writers. fieldGames: Demonstrates wp7 gps featuresfucksmzdm: fuck smzdm projectGeo.LibraryManage: Geo.LibraryManageGraph my Code: Silverlight graph control and tools to visualize .net assembly in human readable way.Iron Server: Control Your PC IUBookStore: Build an online system the supports the process of renting and purchasing books from HCMC International University's Post-graduation Centerkage: how to make a kageLCDSmartie dll to display MediaPortal status: MP.dll allows the display of MediaPortal data on an LCDSmartie driven display. Uses WifiConnect and MPExtended to gain access to the MediaPortal data. Written in C.MaxiService: Controle Integrado de Serviço e ManutençãoNetduinoBot: This project is to have fun and learn more about .Net The plan is to improve a simple netduino based robot (2 powered wheels using stepper engines and a support wheel) Next steps: Adding BT communication Adding interactive driving Adding distance measurement Adding routingNovaUmbracoDemo: This is a demo site for Nova in Umbraco business domain.Orchard Members Only: This is a simple module to protect anonymous users from accessing specified content To utilize the feature, simply add the Members Only content part to any content type to make that content type available to authenticated users only.POC's project around web and azure related development: POC's project around web and azure related developmentPractice: nonepromising: asp.net mvc jqueryeasyui rbac asp.net mvc jqueryeasyui rbac asp.net mvc jqueryeasyui rbac asp.net mvc jqueryeasyui rbac asp.net mvc jqueryeasyui rbac asp.net mvc jqueryeasyui rbac asp.net mvc jqueryeasyui rbac asp.net mvc jqueryeasyui rbac asp.net mvc jqueryeasyui rbac asp.net mvRRPandora for RideRunner: RRPandora is a Pandora plugin for RideRunner front end. Play your pandora stations, create new ones, and love/hate your tracks all from within your car PC front end of choice. Discusion on RRPandora project can be found here: http://www.mp3car.com/rr-plugins/150505-so-have-you-guys-ever-heard-of-this-new-thing-called-pandora.htmlSharepoint & CRM Toolkit: Reusable components and tools to speed up Sharepoint and Dynamics CRM development, e.g. Site Definitions, Web Parts, Event Handlers, Workflows, Management Tools for sharepoint and Plugin, workflow, custom reports for MS CRM. Sharepoint QuotaCheck Webpart: A Sharepoint webpart wich shows a progressbar with the current percent usage from the maximum quota. Also shows the warning, max quota and the current usage in MB. Change color if the warning quota is reached.Silverlight MultiSelectComboBox: A multi-select combobox for Silverlight (hope this gets included in the toolkit at some time)Simple OWL.Api: Simple OWL.Api is a .Net OWL Api wrapper library.Taxi Please!: This is the Taxi Please! windows phone application.testtom03292012hg02: testtom03292012hg02testtom03292012tfs01: testtom03292012tfs01theBrent StartPage: A simple personal start page portalVirtualization Automation via Powershell: Scratch Project to enable Virtualization Automation via PowershellXAML Dialect Comparer Tool: This tool allows for comparison of different XAML dialects and utilized framework namespaces. Want to know if your Silverlight project will translate well to Windows 8 Metro? And whether your Metro assets can be reused in your Windows Phone app? And how about that WPF app? This helpful tool provides some interesting metrics. Note that it only compares types/classes and all their members. It makes no comparison of behavior differences between classes and members of identical names.

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  • PowerPivot Workshop: new announcement and early bird expiring soon #ppws #PowerPivot

    - by AlbertoFerrari
    As always, I am a bit later than Marco in producing news. Nevertheless, I am very excited to tell you  the new date for the Frankfurt workshop on PowerPivot: February 21-22, 2011 . Save the date and find all the relevant information on www.powerpivotworkshop.com , where you can also register a seat for the workshop with the early bird rate. Moreover, the early bird for the London date is quickly approaching: it will expire on January, 17 ., Thus, hurry up and don’t miss the opportunity to save...(read more)

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  • The Incremental Architect&acute;s Napkin - #2 - Balancing the forces

    - by Ralf Westphal
    Originally posted on: http://geekswithblogs.net/theArchitectsNapkin/archive/2014/06/02/the-incremental-architectacutes-napkin---2---balancing-the-forces.aspxCategorizing requirements is the prerequisite for ecconomic architectural decisions. Not all requirements are created equal. However, to truely understand and describe the requirement forces pulling on software development, I think further examination of the requirements aspects is varranted. Aspects of Functionality There are two sides to Functionality requirements. It´s about what a software should do. I call that the Operations it implements. Operations are defined by expressions and control structures or calls to frameworks of some sort, i.e. (business) logic statements. Operations calculate, transform, aggregate, validate, send, receive, load, store etc. Operations are about behavior; they take input and produce output by considering state. I´m not using the term “function” here, because functions - or methods or sub-programs - are not necessary to implement Operations. Functions belong to a different sub-aspect of requirements (see below). Operations alone are not enough, though, to make a customer happy with regard to his/her Functionality requirements. Only correctly implemented Operations provide full value. This should make clear, why testing is so important. And not just manual tests during development of some operational feature, but automated tests. Because only automated tests scale when over time the number of operations increases. Without automated tests there is no guarantee formerly correct operations are still correct after more got added. To retest all previous operations manually is infeasible. So whoever relies just on manual tests is not really balancing the two forces Operations and Correctness. With manual tests more weight is put on the side of the scale of Operations. That might be ok for a short period of time - but in the long run it will bite you. You need to plan for Correctness in the long run from the first day of your project on. Aspects of Quality As important as Functionality is, it´s not the driver for software development. No software has ever been written to just implement some operation in code. We don´t need computers just to do something. All computers can do with software we can do without them. Well, at least given enough time and resources. We could calculate the most complex formulas without computers. We could do auctions with millions of people without computers. The only reason we want computers to help us with this and a million other Operations is… We don´t want to wait for the results very long. Or we want less errors. Or we want easier accessability to complicated solutions. So the main reason for customers to buy/order software is some Quality. They want some Functionality with a higher Quality (e.g. performance, scalability, usability, security…) than without the software. But Qualities come in at least two flavors: Most important are Primary Qualities. That´s the Qualities software truely is written for. Take an online auction website for example. Its Primary Qualities are performance, scalability, and usability, I´d say. Auctions should come within reach of millions of people; setting up an auction should be very easy; finding a suitable auction and bidding on it should be as fast as possible. Only if those Qualities have been implemented does security become relevant. A secure auction website is important - but not as important as a fast auction website. Nobody would want to use the most secure auction website if it was unbearably slow. But there would be people willing to use the fastest auction website even it was lacking security. That´s why security - with regard to online auction software - is not a Primary Quality, but just a Secondary Quality. It´s a supporting quality, so to speak. It does not deliver value by itself. With a password manager software this might be different. There security might be a Primary Quality. Please get me right: I don´t want to denigrate any Quality. There´s a long list of non-functional requirements at Wikipedia. They are all created equal - but that does not mean they are equally important for all software projects. When confronted with Quality requirements check with the customer which are primary and which are secondary. That will help to make good economical decisions when in a crunch. Resources are always limited - but requirements are a bottomless ocean. Aspects of Security of Investment Functionality and Quality are traditionally the requirement aspects cared for most - by customers and developers alike. Even today, when pressure rises in a project, tunnel vision will focus on them. Any measures to create and hold up Security of Investment (SoI) will be out of the window pretty quickly. Resistance to customers and/or management is futile. As long as SoI is not placed on equal footing with Functionality and Quality it´s bound to suffer under pressure. To look closer at what SoI means will help to become more conscious about it and make customers and management aware of the risks of neglecting it. SoI to me has two facets: Production Efficiency (PE) is about speed of delivering value. Customers like short response times. Short response times mean less money spent. So whatever makes software development faster supports this requirement. This must not lead to duct tape programming and banging out features by the dozen, though. Because customers don´t just want Operations and Quality, but also Correctness. So if Correctness gets compromised by focussing too much on Production Efficiency it will fire back. Customers want PE not just today, but over the whole course of a software´s lifecycle. That means, it´s not just about coding speed, but equally about code quality. If code quality leads to rework the PE is on an unsatisfactory level. Also if code production leads to waste it´s unsatisfactory. Because the effort which went into waste could have been used to produce value. Rework and waste cost money. Rework and waste abound, however, as long as PE is not addressed explicitly with management and customers. Thanks to the Agile and Lean movements that´s increasingly the case. Nevertheless more could and should be done in many teams. Each and every developer should keep in mind that Production Efficiency is as important to the customer as Functionality and Quality - whether he/she states it or not. Making software development more efficient is important - but still sooner or later even agile projects are going to hit a glas ceiling. At least as long as they neglect the second SoI facet: Evolvability. Delivering correct high quality functionality in short cycles today is good. But not just any software structure will allow this to happen for an indefinite amount of time.[1] The less explicitly software was designed the sooner it´s going to get stuck. Big ball of mud, monolith, brownfield, legacy code, technical debt… there are many names for software structures that have lost the ability to evolve, to be easily changed to accomodate new requirements. An evolvable code base is the opposite of a brownfield. It´s code which can be easily understood (by developers with sufficient domain expertise) and then easily changed to accomodate new requirements. Ideally the costs of adding feature X to an evolvable code base is independent of when it is requested - or at least the costs should only increase linearly, not exponentially.[2] Clean Code, Agile Architecture, and even traditional Software Engineering are concerned with Evolvability. However, it seems no systematic way of achieving it has been layed out yet. TDD + SOLID help - but still… When I look at the design ability reality in teams I see much room for improvement. As stated previously, SoI - or to be more precise: Evolvability - can hardly be measured. Plus the customer rarely states an explicit expectation with regard to it. That´s why I think, special care must be taken to not neglect it. Postponing it to some large refactorings should not be an option. Rather Evolvability needs to be a core concern for every single developer day. This should not mean Evolvability is more important than any of the other requirement aspects. But neither is it less important. That´s why more effort needs to be invested into it, to bring it on par with the other aspects, which usually are much more in focus. In closing As you see, requirements are of quite different kinds. To not take that into account will make it harder to understand the customer, and to make economic decisions. Those sub-aspects of requirements are forces pulling in different directions. To improve performance might have an impact on Evolvability. To increase Production Efficiency might have an impact on security etc. No requirement aspect should go unchecked when deciding how to allocate resources. Balancing should be explicit. And it should be possible to trace back each decision to a requirement. Why is there a null-check on parameters at the start of the method? Why are there 5000 LOC in this method? Why are there interfaces on those classes? Why is this functionality running on the threadpool? Why is this function defined on that class? Why is this class depending on three other classes? These and a thousand more questions are not to mean anything should be different in a code base. But it´s important to know the reason behind all of these decisions. Because not knowing the reason possibly means waste and having decided suboptimally. And how do we ensure to balance all requirement aspects? That needs practices and transparency. Practices means doing things a certain way and not another, even though that might be possible. We´re dealing with dangerous tools here. Like a knife is a dangerous tool. Harm can be done if we use our tools in just any way at the whim of the moment. Over the centuries rules and practices have been established how to use knifes. You don´t put them in peoples´ legs just because you´re feeling like it. You hand over a knife with the handle towards the receiver. You might not even be allowed to cut round food like potatos or eggs with it. The same should be the case for dangerous tools like object-orientation, remote communication, threads etc. We need practices to use them in a way so requirements are balanced almost automatically. In addition, to be able to work on software as a team we need transparency. We need means to share our thoughts, to work jointly on mental models. So far our tools are focused on working with code. Testing frameworks, build servers, DI containers, intellisense, refactoring support… That´s all nice and well. I don´t want to miss any of that. But I think it´s not enough. We´re missing mental tools, tools for making thinking and talking about software (independently of code) easier. You might think, enough of such tools already exist like all those UML diagram types or Flow Charts. But then, isn´t it strange, hardly any team is using them to design software? Or is that just due to a lack of education? I don´t think so. It´s a matter value/weight ratio: the current mental tools are too heavy weight compared to the value they deliver. So my conclusion is, we need lightweight tools to really be able to balance requirements. Software development is complex. We need guidance not to forget important aspects. That´s like with flying an airplane. Pilots don´t just jump in and take off for their destination. Yes, there are times when they are “flying by the seats of their pants”, when they are just experts doing thing intuitively. But most of the time they are going through honed practices called checklist. See “The Checklist Manifesto” for very enlightening details on this. Maybe then I should say it like this: We need more checklists for the complex businss of software development.[3] But that´s what software development mostly is about: changing software over an unknown period of time. It needs to be corrected in order to finally provide promised operations. It needs to be enhanced to provide ever more operations and qualities. All this without knowing when it´s going to stop. Probably never - until “maintainability” hits a wall when the technical debt is too large, the brownfield too deep. Software development is not a sprint, is not a marathon, not even an ultra marathon. Because to all this there is a foreseeable end. Software development is like continuously and foreever running… ? And sometimes I dare to think that costs could even decrease over time. Think of it: With each feature a software becomes richer in functionality. So with each additional feature the chance of there being already functionality helping its implementation increases. That should lead to less costs of feature X if it´s requested later than sooner. X requested later could stand on the shoulders of previous features. Alas, reality seems to be far from this despite 20+ years of admonishing developers to think in terms of reusability.[1] ? Please don´t get me wrong: I don´t want to bog down the “art” of software development with heavyweight practices and heaps of rules to follow. The framework we need should be lightweight. It should not stand in the way of delivering value to the customer. It´s purpose is even to make that easier by helping us to focus and decreasing waste and rework. ?

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  • ADF updates: mobile virtual developer day & ADF Mobile 1 day Workshop & ADF Architecture TV

    - by JuergenKress
    ADF Mobile Virtual Developer Day Sessions - YouTube ADF Architecture TV – flows WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum WikiTechnorati Tags: adf,ADF Architecture,ADF education,virtual developer day,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • ANTS Memory Profiler 7.0 Review

    - by Michael B. McLaughlin
    (This is my first review as a part of the GeeksWithBlogs.net Influencers program. It’s a program in which I (and the others who have been selected for it) get the opportunity to check out new products and services and write reviews about them. We don’t get paid for this, but we do generally get to keep a copy of the software or retain an account for some period of time on the service that we review. In this case I received a copy of Red Gate Software’s ANTS Memory Profiler 7.0, which was released in January. I don’t have any upgrade rights nor is my review guided, restrained, influenced, or otherwise controlled by Red Gate or anyone else. But I do get to keep the software license. I will always be clear about what I received whenever I do a review – I leave it up to you to decide whether you believe I can be objective. I believe I can be. If I used something and really didn’t like it, keeping a copy of it wouldn’t be worth anything to me. In that case though, I would simply uninstall/deactivate/whatever the software or service and tell the company what I didn’t like about it so they could (hopefully) make it better in the future. I don’t think it’d be polite to write up a terrible review, nor do I think it would be a particularly good use of my time. There are people who get paid for a living to review things, so I leave it to them to tell you what they think is bad and why. I’ll only spend my time telling you about things I think are good.) Overview of Common .NET Memory Problems When coming to land of managed memory from the wilds of unmanaged code, it’s easy to say to one’s self, “Wow! Now I never have to worry about memory problems again!” But this simply isn’t true. Managed code environments, such as .NET, make many, many things easier. You will never have to worry about memory corruption due to a bad pointer, for example (unless you’re working with unsafe code, of course). But managed code has its own set of memory concerns. For example, failing to unsubscribe from events when you are done with them leaves the publisher of an event with a reference to the subscriber. If you eliminate all your own references to the subscriber, then that memory is effectively lost since the GC won’t delete it because of the publishing object’s reference. When the publishing object itself becomes subject to garbage collection then you’ll get that memory back finally, but that could take a very long time depending of the life of the publisher. Another common source of resource leaks is failing to properly release unmanaged resources. When writing a class that contains members that hold unmanaged resources (e.g. any of the Stream-derived classes, IsolatedStorageFile, most classes ending in “Reader” or “Writer”), you should always implement IDisposable, making sure to use a properly written Dispose method. And when you are using an instance of a class that implements IDisposable, you should always make sure to use a 'using' statement in order to ensure that the object’s unmanaged resources are disposed of properly. (A ‘using’ statement is a nicer, cleaner looking, and easier to use version of a try-finally block. The compiler actually translates it as though it were a try-finally block. Note that Code Analysis warning 2202 (CA2202) will often be triggered by nested using blocks. A properly written dispose method ensures that it only runs once such that calling dispose multiple times should not be a problem. Nonetheless, CA2202 exists and if you want to avoid triggering it then you should write your code such that only the innermost IDisposable object uses a ‘using’ statement, with any outer code making use of appropriate try-finally blocks instead). Then, of course, there are situations where you are operating in a memory-constrained environment or else you want to limit or even eliminate allocations within a certain part of your program (e.g. within the main game loop of an XNA game) in order to avoid having the GC run. On the Xbox 360 and Windows Phone 7, for example, for every 1 MB of heap allocations you make, the GC runs; the added time of a GC collection can cause a game to drop frames or run slowly thereby making it look bad. Eliminating allocations (or else minimizing them and calling an explicit Collect at an appropriate time) is a common way of avoiding this (the other way is to simplify your heap so that the GC’s latency is low enough not to cause performance issues). ANTS Memory Profiler 7.0 When the opportunity to review Red Gate’s recently released ANTS Memory Profiler 7.0 arose, I jumped at it. In order to review it, I was given a free copy (which does not include upgrade rights for future versions) which I am allowed to keep. For those of you who are familiar with ANTS Memory Profiler, you can find a list of new features and enhancements here. If you are an experienced .NET developer who is familiar with .NET memory management issues, ANTS Memory Profiler is great. More importantly still, if you are new to .NET development or you have no experience or limited experience with memory profiling, ANTS Memory Profiler is awesome. From the very beginning, it guides you through the process of memory profiling. If you’re experienced and just want dive in however, it doesn’t get in your way. The help items GAHSFLASHDAJLDJA are well designed and located right next to the UI controls so that they are easy to find without being intrusive. When you first launch it, it presents you with a “Getting Started” screen that contains links to “Memory profiling video tutorials”, “Strategies for memory profiling”, and the “ANTS Memory Profiler forum”. I’m normally the kind of person who looks at a screen like that only to find the “Don’t show this again” checkbox. Since I was doing a review, though, I decided I should examine them. I was pleasantly surprised. The overview video clocks in at three minutes and fifty seconds. It begins by showing you how to get started profiling an application. It explains that profiling is done by taking memory snapshots periodically while your program is running and then comparing them. ANTS Memory Profiler (I’m just going to call it “ANTS MP” from here) analyzes these snapshots in the background while your application is running. It briefly mentions a new feature in Version 7, a new API that give you the ability to trigger snapshots from within your application’s source code (more about this below). You can also, and this is the more common way you would do it, take a memory snapshot at any time from within the ANTS MP window by clicking the “Take Memory Snapshot” button in the upper right corner. The overview video goes on to demonstrate a basic profiling session on an application that pulls information from a database and displays it. It shows how to switch which snapshots you are comparing, explains the different sections of the Summary view and what they are showing, and proceeds to show you how to investigate memory problems using the “Instance Categorizer” to track the path from an object (or set of objects) to the GC’s root in order to find what things along the path are holding a reference to it/them. For a set of objects, you can then click on it and get the “Instance List” view. This displays all of the individual objects (including their individual sizes, values, etc.) of that type which share the same path to the GC root. You can then click on one of the objects to generate an “Instance Retention Graph” view. This lets you track directly up to see the reference chain for that individual object. In the overview video, it turned out that there was an event handler which was holding on to a reference, thereby keeping a large number of strings that should have been freed in memory. Lastly the video shows the “Class List” view, which lets you dig in deeply to find problems that might not have been clear when following the previous workflow. Once you have at least one memory snapshot you can begin analyzing. The main interface is in the “Analysis” tab. You can also switch to the “Session Overview” tab, which gives you several bar charts highlighting basic memory data about the snapshots you’ve taken. If you hover over the individual bars (and the individual colors in bars that have more than one), you will see a detailed text description of what the bar is representing visually. The Session Overview is good for a quick summary of memory usage and information about the different heaps. You are going to spend most of your time in the Analysis tab, but it’s good to remember that the Session Overview is there to give you some quick feedback on basic memory usage stats. As described above in the summary of the overview video, there is a certain natural workflow to the Analysis tab. You’ll spin up your application and take some snapshots at various times such as before and after clicking a button to open a window or before and after closing a window. Taking these snapshots lets you examine what is happening with memory. You would normally expect that a lot of memory would be freed up when closing a window or exiting a document. By taking snapshots before and after performing an action like that you can see whether or not the memory is really being freed. If you already know an area that’s giving you trouble, you can run your application just like normal until just before getting to that part and then you can take a few strategic snapshots that should help you pin down the problem. Something the overview didn’t go into is how to use the “Filters” section at the bottom of ANTS MP together with the Class List view in order to narrow things down. The video tutorials page has a nice 3 minute intro video called “How to use the filters”. It’s a nice introduction and covers some of the basics. I’m going to cover a bit more because I think they’re a really neat, really helpful feature. Large programs can bring up thousands of classes. Even simple programs can instantiate far more classes than you might realize. In a basic .NET 4 WPF application for example (and when I say basic, I mean just MainWindow.xaml with a button added to it), the unfiltered Class List view will have in excess of 1000 classes (my simple test app had anywhere from 1066 to 1148 classes depending on which snapshot I was using as the “Current” snapshot). This is amazing in some ways as it shows you how in stark detail just how immensely powerful the WPF framework is. But hunting through 1100 classes isn’t productive, no matter how cool it is that there are that many classes instantiated and doing all sorts of awesome things. Let’s say you wanted to examine just the classes your application contains source code for (in my simple example, that would be the MainWindow and App). Under “Basic Filters”, click on “Classes with source” under “Show only…”. Voilà. Down from 1070 classes in the snapshot I was using as “Current” to 2 classes. If you then click on a class’s name, it will show you (to the right of the class name) two little icon buttons. Hover over them and you will see that you can click one to view the Instance Categorizer for the class and another to view the Instance List for the class. You can also show classes based on which heap they live on. If you chose both a Baseline snapshot and a Current snapshot then you can use the “Comparing snapshots” filters to show only: “New objects”; “Surviving objects”; “Survivors in growing classes”; or “Zombie objects” (if you aren’t sure what one of these means, you can click the helpful “?” in a green circle icon to bring up a popup that explains them and provides context). Remember that your selection(s) under the “Show only…” heading will still apply, so you should update those selections to make sure you are seeing the view you want. There are also links under the “What is my memory problem?” heading that can help you diagnose the problems you are seeing including one for “I don’t know which kind I have” for situations where you know generally that your application has some problems but aren’t sure what the behavior you have been seeing (OutOfMemoryExceptions, continually growing memory usage, larger memory use than expected at certain points in the program). The Basic Filters are not the only filters there are. “Filter by Object Type” gives you the ability to filter by: “Objects that are disposable”; “Objects that are/are not disposed”; “Objects that are/are not GC roots” (GC roots are things like static variables); and “Objects that implement _______”. “Objects that implement” is particularly neat. Once you check the box, you can then add one or more classes and interfaces that an object must implement in order to survive the filtering. Lastly there is “Filter by Reference”, which gives you the option to pare down the list based on whether an object is “Kept in memory exclusively by” a particular item, a class/interface, or a namespace; whether an object is “Referenced by” one or more of those choices; and whether an object is “Never referenced by” one or more of those choices. Remember that filtering is cumulative, so anything you had set in one of the filter sections still remains in effect unless and until you go back and change it. There’s quite a bit more to ANTS MP – it’s a very full featured product – but I think I touched on all of the most significant pieces. You can use it to debug: a .NET executable; an ASP.NET web application (running on IIS); an ASP.NET web application (running on Visual Studio’s built-in web development server); a Silverlight 4 browser application; a Windows service; a COM+ server; and even something called an XBAP (local XAML browser application). You can also attach to a .NET 4 process to profile an application that’s already running. The startup screen also has a large number of “Charting Options” that let you adjust which statistics ANTS MP should collect. The default selection is a good, minimal set. It’s worth your time to browse through the charting options to examine other statistics that may also help you diagnose a particular problem. The more statistics ANTS MP collects, the longer it will take to collect statistics. So just turning everything on is probably a bad idea. But the option to selectively add in additional performance counters from the extensive list could be a very helpful thing for your memory profiling as it lets you see additional data that might provide clues about a particular problem that has been bothering you. ANTS MP integrates very nicely with all versions of Visual Studio that support plugins (i.e. all of the non-Express versions). Just note that if you choose “Profile Memory” from the “ANTS” menu that it will launch profiling for whichever project you have set as the Startup project. One quick tip from my experience so far using ANTS MP: if you want to properly understand your memory usage in an application you’ve written, first create an “empty” version of the type of project you are going to profile (a WPF application, an XNA game, etc.) and do a quick profiling session on that so that you know the baseline memory usage of the framework itself. By “empty” I mean just create a new project of that type in Visual Studio then compile it and run it with profiling – don’t do anything special or add in anything (except perhaps for any external libraries you’re planning to use). The first thing I tried ANTS MP out on was a demo XNA project of an editor that I’ve been working on for quite some time that involves a custom extension to XNA’s content pipeline. The first time I ran it and saw the unmanaged memory usage I was convinced I had some horrible bug that was creating extra copies of texture data (the demo project didn’t have a lot of texture data so when I saw a lot of unmanaged memory I instantly figured I was doing something wrong). Then I thought to run an empty project through and when I saw that the amount of unmanaged memory was virtually identical, it dawned on me that the CLR itself sits in unmanaged memory and that (thankfully) there was nothing wrong with my code! Quite a relief. Earlier, when discussing the overview video, I mentioned the API that lets you take snapshots from within your application. I gave it a quick trial and it’s very easy to integrate and make use of and is a really nice addition (especially for projects where you want to know what, if any, allocations there are in a specific, complicated section of code). The only concern I had was that if I hadn’t watched the overview video I might never have known it existed. Even then it took me five minutes of hunting around Red Gate’s website before I found the “Taking snapshots from your code" article that explains what DLL you need to add as a reference and what method of what class you should call in order to take an automatic snapshot (including the helpful warning to wrap it in a try-catch block since, under certain circumstances, it can raise an exception, such as trying to call it more than 5 times in 30 seconds. The difficulty in discovering and then finding information about the automatic snapshots API was one thing I thought could use improvement. Another thing I think would make it even better would be local copies of the webpages it links to. Although I’m generally always connected to the internet, I imagine there are more than a few developers who aren’t or who are behind very restrictive firewalls. For them (and for me, too, if my internet connection happens to be down), it would be nice to have those documents installed locally or to have the option to download an additional “documentation” package that would add local copies. Another thing that I wish could be easier to manage is the Filters area. Finding and setting individual filters is very easy as is understanding what those filter do. And breaking it up into three sections (basic, by object, and by reference) makes sense. But I could easily see myself running a long profiling session and forgetting that I had set some filter a long while earlier in a different filter section and then spending quite a bit of time trying to figure out why some problem that was clearly visible in the data wasn’t showing up in, e.g. the instance list before remembering to check all the filters for that one setting that was only culling a few things from view. Some sort of indicator icon next to the filter section names that appears you have at least one filter set in that area would be a nice visual clue to remind me that “oh yeah, I told it to only show objects on the Gen 2 heap! That’s why I’m not seeing those instances of the SuperMagic class!” Something that would be nice (but that Red Gate cannot really do anything about) would be if this could be used in Windows Phone 7 development. If Microsoft and Red Gate could work together to make this happen (even if just on the WP7 emulator), that would be amazing. Especially given the memory constraints that apps and games running on mobile devices need to work within, a good memory profiler would be a phenomenally helpful tool. If anyone at Microsoft reads this, it’d be really great if you could make something like that happen. Perhaps even a (subsidized) custom version just for WP7 development. (For XNA games, of course, you can create a Windows version of the game and use ANTS MP on the Windows version in order to get a better picture of your memory situation. For Silverlight on WP7, though, there’s quite a bit of educated guess work and WeakReference creation followed by forced collections in order to find the source of a memory problem.) The only other thing I found myself wanting was a “Back” button. Between my Windows Phone 7, Zune, and other things, I’ve grown very used to having a “back stack” that lets me just navigate back to where I came from. The ANTS MP interface is surprisingly easy to use given how much it lets you do, and once you start using it for any amount of time, you learn all of the different areas such that you know where to go. And it does remember the state of the areas you were previously in, of course. So if you go to, e.g., the Instance Retention Graph from the Class List and then return back to the Class List, it will remember which class you had selected and all that other state information. Still, a “Back” button would be a welcome addition to a future release. Bottom Line ANTS Memory Profiler is not an inexpensive tool. But my time is valuable. I can easily see ANTS MP saving me enough time tracking down memory problems to justify it on a cost basis. More importantly to me, knowing what is happening memory-wise in my programs and having the confidence that my code doesn’t have any hidden time bombs in it that will cause it to OOM if I leave it running for longer than I do when I spin it up real quickly for debugging or just to see how a new feature looks and feels is a good feeling. It’s a feeling that I like having and want to continue to have. I got the current version for free in order to review it. Having done so, I’ve now added it to my must-have tools and will gladly lay out the money for the next version when it comes out. It has a 14 day free trial, so if you aren’t sure if it’s right for you or if you think it seems interesting but aren’t really sure if it’s worth shelling out the money for it, give it a try.

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  • Understanding the value of Customer Experience & Loyalty for the Telecommunications Industry

    - by raul.goycoolea
    Worried by economic woes and market forces, especially in mature markets, communications service providers (CSPs) increasingly focus on improving customer experience. In fact, it seems difficult to find a major message by a C-level executive in the developed world that does not include something on "meeting and exceeding customers' needs". Frequently in customer satisfaction studies by prominent firms, CSPs fall short of the leadership demonstrated by other industries that take customer-centric approaches to their bottom-line strategies. Consider the following:Despite the continued impact of global economic crisis, in July 2010, Apple Computer posted record revenue and net quarterly profit. Those who attribute the results primarily to the iPhone 4 launch should note that Apple also shipped around 30% more Macintosh computers than the same period the previous year. Even sales of the iPod line increased by 8% in a highly commoditized, shrinking media player market. Finally, Apple began selling iPads during the quarter, with total sales of more than 3 million units. What does Apple have that the others lack? Well, some great products (and services) to be sure, but it also excels at customer service and support, marketing, and distribution, and has one of the strongest brands globally. Its products are useful, simple to use, easy to acquire and augment, high quality, and considered very cool. They also evoke such an emotional response from many of Apple's customers, which they turn up their noses at competitive products.In other words, Apple appears to have mastered virtually every aspect of customer experience and the resultant loyalty of its customer base - even in difficult financial times. Through that unwavering customer focus, Apple continues to drive its revenues and profits to new heights. Other customer loyalty leaders like Wal-Mart, Google, Toyota and Honda are also doing well by focusing on customer experience as an essential driver of profitability. Service providers should note this performance and ask themselves how they might leverage the same principles to increase their own profitability. After all, that is what customer experience and loyalty are all about: profitability.To successfully manage all the critical touch points of customer experience, CSPs must shun the one-size-fits-all approach. They can no longer afford to view customer service fundamentally as an act of altruism - which mentality dates back to the industry's civil service days, when CSPs were typically government organizations that were critical to economic development and public safety.As regulators and public officials have pushed, and continue to push, service providers to new heights of reliability - using incentives and punishments - most CSPs already have some of the fundamental building blocks of customer service in place. Yet despite that history and experience, service providers still lag other industries in providing what is seen as good customer service.As we observed in the TMF's 2009 Insights Research report, Customer Experience Management: Driving Loyalty & Profitability there has been resurgence in interest by CSPs. More and more of them have stated ambitions to catch up other industries, and they are realizing that good customer service is a powerful strategy for increasing business performance and profitability, not an act of good will.CSPs are recognizing the connection between customer experience and profitability, as demonstrated in many studies. For example, according to research by Bain & Company, a 5 percent improvement in customer retention rates can yield as much as a 75 percent increase in profits for companies across a range of industries.After decades of customer experience strategy formulation, Bain partner and business author, Frederick Reichheld, considers "would you recommend us to a friend?" as the ultimate question for a customer. How many times have you or your friends recommended an iPod, iPhone or a Mac? What do your children recommend to their peers? Their peers to them?There are certain steps service providers have to take to create more personalized relationships with their customers, as well as reduce churn and increase profitability, all while becoming leaner and more agile. First, they have to define customer experience, we define it as the result of the sum of observations, perceptions, thoughts and feelings arising from interactions and relationships between customers and their service provider(s). Virtually every customer touch point - whether directly or indirectly linked to service providers and their partners - contributes to customer perception, satisfaction, loyalty, and ultimately profitability. Gaining leadership in customer experience and satisfaction will not be a simple task, as it is affected by virtually every customer-facing aspect of the service provider, and in turn impacts the service provider deeply - especially on the all-important bottom line. The scope of issues affecting customer experience is complex and dynamic.With new services, devices and applications extending the basis of customer experience to domains beyond the direct control of the service provider, it is likely to increase in complexity and dynamism.Customer loyalty = increased profitsAs stated earlier, customer experience programs are not fundamentally altruistic exercises, but a strategic means of improving competitiveness and profitability in the short and long term. Loyalty is essential to deriving long term profits from customers.Some of the earliest loyalty programs date back to the 1930s, when packaged goods companies offered embedded coupons for rewards to buyers, and eventually retail chains began offering reward programs to frequent shoppers. These programs continued for decades but were leapfrogged in the 1980s by more aggressive programs from the airlines.This movement was led by American Airlines, which launched the first full-scale loyalty marketing program of the modern era with the AAdvantage frequent flyer scheme. It was the first to reward frequent fliers with notional air miles that could be accumulated and later redeemed for free travel. Figure 1: Opportunities example of Customer loyalty driven profitOther airlines and travel providers were quick to grasp the incredible value of providing customers with an incentive to use their company exclusively. Within a few years, dozens of travel industry companies launched similar initiatives and now loyalty programs are achieving near-ubiquity in many service industries, especially those in which it is difficult to differentiate offerings by product attributes.The belief is that increased profitability will result from customer retention efforts because:•    The cost of acquisition occurs only at the beginning of a relationship: the longer the relationship, the lower the amortized cost;•    Account maintenance costs decline as a percentage of total costs, or as a percentage of revenue, over the lifetime of the relationship;•    Long term customers tend to be less inclined to switch and less price sensitive which can result in stable unit sales volume and increases in dollar-sales volume;•    Long term customers may initiate word-of-mouth promotions and referrals, which cost the company nothing and arguably are the most effective form of advertising;•    Long-term customers are more likely to buy ancillary products and higher margin supplemental products;•    Long term customers tend to be satisfied with their relationship with the company and are less likely to switch to competitors, making market entry or competitors gaining market share difficult;•    Regular customers tend to be less expensive to service, as they are familiar with the processes involved, require less 'education', and are consistent in their order placement;•    Increased customer retention and loyalty makes the employees' jobs easier and more satisfying. In turn, happy employees feed back into higher customer satisfaction in a virtuous circle. Figure 2: The virtuous circle of customer loyaltyFigure 2 represents a high-level example of a virtuous cycle driven by customer satisfaction and loyalty, depicting how superiority in product and service offerings, as well as strong customer support by competent employees, lead to higher sales and ultimately profitability. As stated above, this is not a new concept, but succeeding with it is difficult. It has eluded many a company driven to achieve profitability goals. Of course, for this circle to be virtuous, the customer relationship(s) must be profitable.Trying to maintain the loyalty of unprofitable customers is not a viable business strategy. It is, therefore, important that marketers can assess the profitability of each customer (or customer segment), and either improve or terminate relationships that are not profitable. This means each customer's 'relationship costs' must be understood and compared to their 'relationship revenue'. Customer lifetime value (CLV) is the most commonly used metric here, as it is generally accepted as a representation of exactly how much each customer is worth in monetary terms, and therefore a determinant of exactly how much a service provider should be willing to spend to acquire or retain that customer.CLV models make several simplifying assumptions and often involve the following inputs:•    Churn rate represents the percentage of customers who end their relationship with a company in a given period;•    Retention rate is calculated by subtracting the churn rate percentage from 100;•    Period/horizon equates to the units of time into which a customer relationship can be divided for analysis. A year is the most commonly used period for this purpose. Customer lifetime value is a multi-period calculation, often projecting three to seven years into the future. In practice, analysis beyond this point is viewed as too speculative to be reliable. The model horizon is the number of periods used in the calculation;•    Periodic revenue is the amount of revenue collected from a customer in a given period (though this is often extended across multiple periods into the future to understand lifetime value), such as usage revenue, revenues anticipated from cross and upselling, and often some weighting for referrals by a loyal customer to others; •    Retention cost describes the amount of money the service provider must spend, in a given period, to retain an existing customer. Again, this is often forecast across multiple periods. Retention costs include customer support, billing, promotional incentives and so on;•    Discount rate means the cost of capital used to discount future revenue from a customer. Discounting is an advanced method used in more sophisticated CLV calculations;•    Profit margin is the projected profit as a percentage of revenue for the period. This may be reflected as a percentage of gross or net profit. Again, this is generally projected across the model horizon to understand lifetime value.A strong focus on managing these inputs can help service providers realize stronger customer relationships and profits, but there are some obstacles to overcome in achieving accurate calculations of CLV, such as the complexity of allocating costs across the customer base. There are many costs that serve all customers which must be properly allocated across the base, and often a simple proportional allocation across the whole base or a segment may not accurately reflect the true cost of serving that customer;  This is made worse by the fragmentation of customer information, which is likely to be across a variety of product or operations groups, and may be difficult to aggregate due to different representations.In addition, there is the complexity of account relationships and structures to take into consideration. Complex account structures may not be understood or properly represented. For example, a profitable customer may have a separate account for a second home or another family member, which may appear to be unprofitable. If the service provider cannot relate the two accounts, CLV is not properly represented and any resultant cancellation of the apparently unprofitable account may result in the customer churning from the profitable one.In summary, if service providers are to realize strong customer relationships and their attendant profits, there must be a very strong focus on data management. This needs to be coupled with analytics that help business managers and those who work in customer-facing functions offer highly personalized solutions to customers, while maintaining profitability for the service provider. It's clear that acquiring new customers is expensive. Advertising costs, campaign management expenses, promotional service pricing and discounting, and equipment subsidies make a serious dent in a new customer's profitability. That is especially true given the rising subsidies for Smartphone users, which service providers hope will result in greater profits from profits from data services profitability in future.  The situation is made worse by falling prices and greater competition in mature markets.Customer acquisition through industry consolidation isn't cheap either. A North American service provider spent about $2,000 per subscriber in its acquisition of a smaller company earlier this year. While this has allowed it to leapfrog to become the largest mobile service provider in the country, it required a total investment of more than $28 billion (including assumption of the acquiree's debt).While many operating cost synergies clearly made this deal more attractive to the acquiring company, this is certainly an expensive way to acquire customers: the cost per subscriber in this case is not out of line with the prices others have paid for acquisitions.While growth by acquisition certainly increases overall revenues, it often creates tremendous challenges for profitability. Organic growth through increased customer loyalty and retention is a more effective driver of profit, as well as a stronger predictor of future profitability. Service providers, especially those in mature markets, are increasingly recognizing this and taking steps toward a creating a more personalized, flexible and satisfying experience for their customers.In summary, the clearest path to profitability for companies in virtually all industries is through customer retention and maximization of lifetime value. Service providers would do well to recognize this and focus attention on profitable customer relationships.

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