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  • After upgrade from 10.10 to 11.04 Ubuntu doesn't load the splash screen anymore

    - by Vincent Vega
    I have the problem that Ubuntu doesn't load the splash screen anymore (after upgrading from 10.10 to 11.04). After the Grub-bootloader, it takes a few seconds to load and then the monitor turns black. I already tried to boot from a Ubuntu Live CD, but the result was the same error. Furthermore I tried to start the protected mode, but it freezes just after showing me menu. Do you have any solutions for this? And is it possible to switch from Grub to the Ubuntu console?

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  • Ubuntu 12.10 TexLive 2012: Latex file would not compile

    - by Indian
    I wrote a long report with chapters using TexLiVE 2009. When I move to 12.10, the system had upgraded to Texlive 2012. However, I found that some fonts were not working, whereas they were a part of the distribution (Texlive). Therefore, I uninstalled the whole thing (TexLive) and then reinstalled. Compilation command pdflatex myreport.tex I now have the following error while compiling: This is pdfTeX, Version 3.1415926-2.4-1.40.13 (TeX Live 2012/Debian) \write18 enabled kpathsea: Running mktexfmt pdflatex.fmt I can't find the format file 'pdflatex.fmt'! How do I solve this issue?

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  • how to make audio and video streaming servers work?

    - by explorex
    I am a php mysql developer ... just an (below) average. and i am interested in the way television and radio are broadcasted over internet live. i want to know how it works and and what are its requirements (which package of which programming language offers the best). i must admit that i am a complete layman but i expect it do by next half month or year or so. And please clarify me Websites are stored in servers. From my desktop, i want to broadcast some video, then i need to connect to webserver(to upstream the video). Is there an application to do that (or do i have to code that or embed in my web application and which programming language would be suitable(does python support that))? and i also need a script to handle the upstreamed video or audio(can i do that with php)?

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  • Increase productivity, accelerate work-to-cash cycles, and reduce overall firm and client risk with

    Law firms around the world are faced with increasing pressures to do business faster and more efficiently. Learn how firms can automate manual, paper-driven processes, ensure regulatory compliance, integrate systems and offices brought together by mergers and acquisitions, and take on new business quickly and efficiently. Understand how firms can automate manual tasks with Oracle's Whitehill One; get invoices out the door faster with Whitehill Enterprise; and can go green with Whitehill Pre-Bill. In this session, you will hear about Oracle's new legal services offerings that accelerate work-to-cash cycles, increase productivity, and reduce overall firm and client risk.

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  • Why is my google translate data not showing up in analytics?

    - by learnvst
    I have a google translate widget on my website with gaTrack set to true and the correct gaId, but no translate events show up in analytics under content Events Overview after a week of the widget being live. The code snippet below was auto generated by the translate website, and works fine on the site. Any ideas why I'm not getting any translate events data? <li> <div id="google_translate_element"></div><script type="text/javascript"> function googleTranslateElementInit() { new google.translate.TranslateElement({pageLanguage: 'en', layout: google.translate.TranslateElement.InlineLayout.SIMPLE, gaTrack: true, gaId: 'UA-blahblah'}, 'google_translate_element'); } </script><script type="text/javascript" src="//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script> </li>

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  • What are QUICK interview questions for the Microsoft stack development jobs?

    - by Dubmun
    I'm looking for your best "quick answer" technical interview questions. We are a 100% Microsoft shop and do the majority of our development on the ASP.NET web stack in C# and have a custom SOA framework also written in C#. We use a combination of Web Forms, MVC, Web Services, WCF, Entity Framework, SQL Server, TSQL, jQuery, LINQ, and TFS in a SCRUM environment. We are currently on .NET 3.5 with a very near transition to .NET 4.0. Our interviewing process includes a 55 minute interview with two technical people (usually an architect and a senior developer). The two interviewers have to share the time for questions. That isn't enough time for very many true programming problems so I'm looking for more good questions that have quick, yet meaningful, answers. We are mainly interviewing for Senior Dev positions right now but may interview for some Juniors in the future. Please help?

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  • Adapters, SOA Suite and More @Openworld 2012

    - by Ramkumar Menon
    You are invited to attend my sessions at Oracle Openworld 2012 at San Francisco! CON8627 - Administration and Management Essentials for Oracle SOA Suite 11g Session Speakers: Ramkumar Menon, Francis Ip Session Schedule: Monday, Oct 1, 1:45 PM - 2:45 PM - Session Location: Marriott Marquis - Salon 7 CON8642 - Cloud and On-Premises Applications Integration using Oracle Integration Adapters Session Speakers: Vikas Anand, Ramkumar Menon, Stephen Mcritchie Session Schedule: Wednesday, Oct 3, 1:15 PM - 2:15 PM Session Location: Moscone South - 310 And do stop by at the Oracle Integration Adapters Demo booth. Watch some live demos on how you can use our suite of Adapters to integrate and extend your Enterprise Applications! This is your opportunity to meet with our Engineering team, share with us your Integration use-cases and challenges, and hear from us on our Roadmap. The Oracle Integration Adapters booth is located at the Fusion Middleware Demopod area  from Monday, October 1 through Wednesday, October 3, 2012.

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  • Sharing banners on 3rd party websites, concerned about limited resources on on server side

    - by Omne
    I've made a banner for my website and I'm planning to ask my followers to share it on their website to help improve my rank. my website is hosted on GAE, the banners are less than 5kb/each and I must say that I don't want to pay for extra bandwidth I've read the Google App Engine Quotas but honestly I don't understand anything of it. Would you please tell me which table/data in this page should be of my concern? Also, do you think it's wise to host such banners, that are going to end up on 3rd party websites, on the GAE? or am I more secure if I use free online services like Google Picasa?

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  • Access secondary hard disk from Virtual Machine

    - by Frank V
    I have a fairly specific question. I had Ubuntu on my Laptop (for years). For a variety of reasons, I've had to switch to Windows but the computer has two hard drives. The main drive was reformatted and I've installed windows. The second hard drive still has the Linux system disk format (not sure on type). Obviously, windows can't access it but can I access it from a Virtual machine (VirtualBox) or will I need to load up a Live-Session to access / move the contents? Edit: If this is possible, how would one proceed to mount the disk?

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  • Lost the config of my monitor once I connected it to a KVM switch.

    - by jfmessier
    I used to have a monitor (Acer 20", AL2017) connected to the external video port of my laptop. Everything was great and I could get a rather high resolution available when setting it under Ubuntu (all versions). But since I connected it to a KVM, the monitor is no more recognized, and I cannot go beyond 1024x768. My video adapter is an Intel chipset 9xx from an older Pentium Core 2 Duo laptop. The same monitor, using another video chipset (Intel 82G33/G31 rev 02) is properly detected through the switch box. Looks to me like the video chipset is not the best, and I can live with this. I see that I have no xorg.conf, and I understand that I would need to generate one so I can then use it to force the available modes on the X system. How can I generate the xorg.conf file for my Intel video chip, so I can use it then ? Merci :-)

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  • Is it possible to use Google Analytics to track file downloads?

    - by Eric Falsken
    It's always bothered me that Google Analytics (and similar embedded web traffic monitoring services) can only see a reflection of the traffic going to my server and can only see page visits since it depends on the browser executing a Javascript snippet. If I want to track real downloads of a software package (ZIP file), there's no way Google Analytics can possibly tell me that because its javascript can't be attached to a ZIP file. Is there a way I can upload my log files to Google so that the pointy-haired boss can see downloads of our ZIP/PDF/BIN files and not just visits to the download page?

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  • Manual bootstrapping with Juju on VPS

    - by aaronfc
    I recently bought a VPS (OpenVZ) with Ubuntu 13.04. Lately I've read about Juju and I thought it would match my needs on my brand new VPS as I want to easily configure Hadoop, Wordpress, Graphite and other services. I tried the juju-local approach but I got an error while installing it: http://paste.ubuntu.com/6373143/ So I got to #juju IRC channel and I was told to use "Manual bootstrapping" and create a question here in order to get more info as it seems is something under development. Could anybody help me getting Juju to work on my VPS? Did any had the same problem? Thanks in advance! EDIT: After some more research (and after reading my own question) I think I should clarify a little more the situation. What I want is a manual provider to allow me manage my VPS from Juju. I know there might be a work in progress and I would appreciate any info regarding it's state and any possible solution :)

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  • Problem in Loading certain Websites in Ubuntu 11.10

    - by Cody
    I have a DSL connection in Ubuntu 11.04 and am having problems loading content from certain websites mostly providing CDN services. I have tried every suggestion asked at problem loading internet pages as I have the same problem. Also tried to remove the DNS Cache and Browser Cache. I have tried using Google DNS Server: 8.8.8.8 and 8.8.4.4, but nothing seems to work. Though when I browse the websites in Windows XP then it does not pose any problem. This problem has come up only few days ago and has affected every browser(Chrome, Firefox and Opera) in Ubuntu 11.04. Thanks in advance.

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  • jQuery with SharePoint solutions

    - by KunaalKapoor
    For me jQuery is the 'Plan-B' for everything.And most of my projects include the use of jQuery for something or the other, so I decided to write a small note on what works best while using jQuery along with SharePoint.I prefer to use the jQuery JavaScript library, which is far more robust, easier to use, and allows for plugins. Follow the steps below to add jQuery to your master page. For office 365, the prefered location to add jQuery files is the "Site Asserts" library.Deployment Best PracticesThey are only as good as the context it’s being referenced.  In other words, take into account your world before applying it.Script your deployment options.  Folder in SPD. Use the file system.  Make external references.  The JQuery library is on the Microsoft Ajax Content Delivery Network. You may even choose to publish to and from the document library. (pros and cons to this approach)Reference options when referencing the script.ScriptLink will make sure it’s loaded at the top of the page and only loaded once. You need Visual Studio or SPDContent Editor Web Part (CEWP).  Drop it on the page and it’s there.  Easy but dangerousCustom Actions. Great for global deployments of JQuery.  Loads it on every page. It also works in Sandbox installations.Deployment Maintenance Dont’sDon’t add scripts directly to your Master Page. That’s way too much effort because the pages are hard to maintain.Don’t add scripts directly to the CEWP.  Use a content link instead. That will allow for reuse. If you or someone deletes the CEWP you won’t lose code in the web partSecurity.  Any scripts run with the same privileges of the current user.  In other words, you can’t get in trouble.Development Best PracticesDon’t abuse the DOM.  There are better options to load the DOM without hitting it 1,000 times.User other performance boosters.Try other libraries.  Try some custom codeAvoid String conversionMinify your filesUse CAML to reduce number of returns rowsOnly update your JQuery library AFTER RIGOROUS REGRESSION TESTINGCRUD operations can come with some funSP Services wraps SharePoint’s web services for executionThe Bing SDK is pretty easy to use.  You can add it to your page with a script,  put it into a content editor web part and connect it from the address parameters in a list.Steps:1. Go to jquery.com and download the latest jQuery library to your desktop. You want to get the compressed production version, not the development version.2. Open SharePoint Designer (SPD) and connect to the root level of your site's site collection.In SPD, open the "Style Library" folder. Create a folder named "Scripts" inside of the Style Library. Drag the jQuery library JavaScript file from your desktop into the Scripts folder.In the Scripts folder, create a new JavaScript file and name it (e.g. "actions.js").3. If you are using visual studio add a folder for js, you can create a new folder at the root level or if you prefer more cleaner solutions like me, you can use the layouts folder which cleans out on deactivation/uninstall.4. Within the <head> tag of the master page, add a script reference to the jQuery library just above the content place holder named "PlaceHolderAdditonalPageHead" (and above your custom CSS references, if applicable) as follows:<script src="/Style%20Library/Scripts/{jquery library file}.js" type="text/javascript"></script>Immediately after the jQuery library reference add a script reference to your custom scripts file as follows:<script src="/Style%20Library/Scripts/actions.js" type="text/javascript"></script>Inside your script tag, you can test if jQuery is already defined and if not, then add it to the page.<script type='text/javascript'>  if (typeof jQuery == 'undefined')    document.write('<scr'+'ipt type="text/javascript" src="http://code.jquery.com/jquery-1.6.1.min.js"></sc'+'ript>');</script>For the inquisitive few... Read on if you'd like :)Why jQuery on SharePoiny is AwesomeIt’s all about that visual wow factor.  You can get past that, “But it looks like SharePoint”  Take a long list view and put it into JQuery with pagination, etc and you are the hero.  It’s also about new controls you get with JQuery that you couldn’t do before.Why jQuery with SharePoint should be AwfulAlthough it’s fairly easy to get jQuery up and running. Copy/Paste can cause a problem.  If you don’t understand what it’s doing in the Client Object Model and the Document Object Model then it will do things on your site that were completely unexpected. Many blogs will note workarounds they employed on their sites. Why it’s not working: Debugging “sucks”.You need to develop small blocks of functionality, Test it by putting in some alerts  and console.log. Set breakpoints and monitor the DOM via Firebug and some IE development toolsPerformance - It happens all the time. But you should look at the tradeoffs. More time may give you more functionality.Consistency - ”But it works fine on my computer. So test on many browsers.  Take into account client resourcesHarm the Farm -  You need to code wisely and negatively test.  Don’t be the cause of a DoS attack that’s really JQuery asking for a resource over and over and over again.  So code wisely. Do negative testing. Monitor Server Resources.They also did a demo where JQuery did an endless loop to pull data from a list. It’s a poor decision but also an easy mistake.  They spiked their server resources within a couple seconds and had to shut down the call before it brought it down.ConclusionJQuery is now another tool in your tool kit. You don’t have to use it. Use it where it makes sense and where it helps you get your job done.Don’t abuse it, you will pay for it laterIt will add to page bloat so take that into accountIt can slow your performance

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  • Windows 8.1 Apps Now in Bookstores

    - by Stephen.Walther
    My book Windows 8.1 Apps with HTML5 and JavaScript is in bookstores now and it is available for purchase from Amazon. Extensively updated for the release of Windows 8.1, this book covers all of the new features of the WinJS 2.0 library such as the Repeater, SearchBox, WebView, and NavBar controls and the new WinJS Scheduler. I wrote a new sample app for this edition of the book  – the MyTasks app — that demonstrates how to build a Windows Store app that interacts with Windows Azure Mobile Services. If you are currently using a Windows 8.1 computer then you can install the MyTasks sample app from the Windows Store. I’ve written a summary of the new features included in Windows 8.1 for app developers which you can read here: Top 10 Changes for Building Windows Store Apps with Windows 8.1

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  • Unable to mount hard disk

    - by user101522
    I am unable to mount hard disk and got this message: Unable to mount 158 GB Filesystem Error mounting: mount: wrong fs type, bad option, bad superblock on /dev/sda1, missing codepage or helper program, or other error In some cases useful info is found in syslog - try dmesg | tail or so From the terminal, I tried syslog - try: No command 'syslog' found, did you mean: Command 'dsyslog' from package 'dsyslog' (universe) Command 'syslogd' from package 'sysklogd' (universe) Command 'syslogd' from package 'inetutils-syslogd' (universe) Command 'syslogd' from package 'busybox-syslogd' (universe) syslog: command not found Also tried dmesg | tail: [ 971.390588] sd 0:0:0:0: [sda] CDB: Read(10): 28 00 12 62 30 80 00 00 40 00 [ 971.390600] end_request: I/O error, dev sda, sector 308424832 [ 971.390605] Read-error on swap-device (8:0:308424840) [ 971.390608] Read-error on swap-device (8:0:308424848) [ 971.390617] Read-error on swap-device (8:0:308424856) [ 971.390620] Read-error on swap-device (8:0:308424864) [ 971.390623] Read-error on swap-device (8:0:308424872) [ 971.390626] Read-error on swap-device (8:0:308424880) [ 971.390629] Read-error on swap-device (8:0:308424888) [ 971.390632] Read-error on swap-device (8:0:308424896) It was fine before I tried to re-install 12.04 from the live CD (which failed due to the disk problem).

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  • Data-tier Applications in SQL Server 2008 R2

    - by BuckWoody
    I had the privilege of presenting to the Adelaide SQL Server User Group in Australia last evening, and I covered the Data Access Component (DAC) and the Utility Control Point (UCP) from SQL Server 2008 R2. Here are some links from that presentation:   Whitepaper: http://msdn.microsoft.com/en-us/library/ff381683.aspx Tutorials: http://msdn.microsoft.com/en-us/library/ee210554(SQL.105).aspx From Visual Studio: http://msdn.microsoft.com/en-us/library/dd193245(VS.100).aspx Restrictions and capabilities by Edition: http://msdn.microsoft.com/en-us/library/cc645993(SQL.105).aspx    Glen Berry's Blog entry on scripts for UCP/DAC: http://www.sqlservercentral.com/blogs/glennberry/archive/2010/05/19/sql-server-utility-script-from-24-hours-of-pass.aspx    Objects supported by a DAC: http://msdn.microsoft.com/en-us/library/ee210549(SQL.105).aspx   Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Weblogic Virtual Developer Day Reminder - Feb 1 @ 9:30am PT

    - by Cassandra Clark
    Don't forget to register and attend the next Oracle Technology Network Virtual Developer Day- Weblogic Server tomorrow starting at 9:30 am PST. Learn how Oracle WebLogic Server enables a whole new level of productivity for enterprise developers. Also hear the latest on Java EE 6 and the programming tenets that have made it a true platform breakthrough, with new programming paradigms, persistence strategies, and more: * Convention over configuration - minimal XML * Leaner and meaner API - and one that is an open standard * POJO model - managed beans for testable components * Annotation-based programming model - decorate and inject * Reduce or eliminate need for deployment descriptors * Traditional API for advanced users We will have three live events - N. America - Tuesday, Feb 1, 2011 09:30 a.m. - 1:30 p.m. US Pacific TIme Register Europe / Russia - February 10, 2011 9:30 a.m. UK Time / 10:30 a.m. CET Register India - February 17, 2011 9:30 a.m. India time Register

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  • Programmatically adding metatags to Masterpages in Web Forms and MVC [migrated]

    - by Mike Clarke
    Has anyone got any ideas on where we should be adding our SEO metadata in a Web Forms project? Why I ask is that currently I have two main Masterpages, one is the home page and the other one is every other page, they both have the same metadata that’s just a generic description and set of key words about my site. The problem with that is search engines are only picking up my home page and my own search engine displays the same title and description for all results. The other problem is the site is predominantly dynamic so if you type in a search for beach which is a major categories on the site you get 10000 results that all go to different information but all look like a link to the same page to the user. edit It's live here www.themorningtonpeninsula.com

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  • MVVM - how to make creating viewmodels at runtime less painfull

    - by Mr Happy
    I apologize for the long question, it reads a bit as a rant, but I promise it's not! I've summarized my question(s) below In the MVC world, things are straightforward. The Model has state, the View shows the Model, and the Controller does stuff to/with the Model (basically), a controller has no state. To do stuff the Controller has some dependencies on web services, repository, the lot. When you instantiate a controller you care about supplying those dependencies, nothing else. When you execute an action (method on Controller), you use those dependencies to retrieve or update the Model or calling some other domain service. If there's any context, say like some user wants to see the details of a particular item, you pass the Id of that item as parameter to the Action. Nowhere in the Controller is there any reference to any state. So far so good. Enter MVVM. I love WPF, I love data binding. I love frameworks that make data binding to ViewModels even easier (using Caliburn Micro a.t.m.). I feel things are less straightforward in this world though. Let's do the exercise again: the Model has state, the View shows the ViewModel, and the ViewModel does stuff to/with the Model (basically), a ViewModel does have state! (to clarify; maybe it delegates all the properties to one or more Models, but that means it must have a reference to the model one way or another, which is state in itself) To do stuff the ViewModel has some dependencies on web services, repository, the lot. When you instantiate a ViewModel you care about supplying those dependencies, but also the state. And this, ladies and gentlemen, annoys me to no end. Whenever you need to instantiate a ProductDetailsViewModel from the ProductSearchViewModel (from which you called the ProductSearchWebService which in turn returned IEnumerable<ProductDTO>, everybody still with me?), you can do one of these things: call new ProductDetailsViewModel(productDTO, _shoppingCartWebService /* dependcy */);, this is bad, imagine 3 more dependencies, this means the ProductSearchViewModel needs to take on those dependencies as well. Also changing the constructor is painfull. call _myInjectedProductDetailsViewModelFactory.Create().Initialize(productDTO);, the factory is just a Func, they are easily generated by most IoC frameworks. I think this is bad because Init methods are a leaky abstraction. You also can't use the readonly keyword for fields that are set in the Init method. I'm sure there are a few more reasons. call _myInjectedProductDetailsViewModelAbstractFactory.Create(productDTO); So... this is the pattern (abstract factory) that is usually recommended for this type of problem. I though it was genious since it satisfies my craving for static typing, until I actually started using it. The amount of boilerplate code is I think too much (you know, apart from the ridiculous variable names I get use). For each ViewModel that needs runtime parameters you'll get two extra files (factory interface and implementation), and you need to type the non-runtime dependencies like 4 extra times. And each time the dependencies change, you get to change it in the factory as well. It feels like I don't even use an DI container anymore. (I think Castle Windsor has some kind of solution for this [with it's own drawbacks, correct me if I'm wrong]). do something with anonymous types or dictionary. I like my static typing. So, yeah. Mixing state and behavior in this way creates a problem which don't exist at all in MVC. And I feel like there currently isn't a really adequate solution for this problem. Now I'd like to observe some things: People actually use MVVM. So they either don't care about all of the above, or they have some brilliant other solution. I haven't found an indepth example of MVVM with WPF. For example, the NDDD-sample project immensely helped me understand some DDD concepts. I'd really like it if someone could point me in the direction of something similar for MVVM/WPF. Maybe I'm doing MVVM all wrong and I should turn my design upside down. Maybe I shouldn't have this problem at all. Well I know other people have asked the same question so I think I'm not the only one. To summarize Am I correct to conclude that having the ViewModel being an integration point for both state and behavior is the reason for some difficulties with the MVVM pattern as a whole? Is using the abstract factory pattern the only/best way to instantiate a ViewModel in a statically typed way? Is there something like an in depth reference implementation available? Is having a lot of ViewModels with both state/behavior a design smell?

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  • Direct Code Support?

    - by Josh Kahane
    A few times in the past I've hit a major wall and simply couldn't progress with a certain aspect of an app as Im a beginner and still learning the ropes (Objective-C specifically). I was curious if anyone knows of any services which support programmers in real time, paid or free and will over video, audio or text chat sit and work a problem out till its fixed and look through your code? I understand Stackoverflow does a super job at this! However Im in need of something a little more tailored where someone can spend a little time to sit and look and what Im dealing with and delve into my a code if need be. Thanks.

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  • Free Virtual Developer Day - Oracle Fusion Middleware Development

    - by B Shashikumar
    Oracle Application Development Framework (ADF) is the standards based, strategic framework for Oracle Fusion Applications and Oracle Fusion Middleware. Oracle ADF’s integration with the Oracle SOA Suite, Oracle WebCenter and Oracle BI creates a complete productive development platform for your custom applications. Join a free online developer day where you can learn about the various components that make up the Oracle Fusion Middleware development platform including Oracle WebCenter, Business Intelligence, BPM and more! Online seminars, hands-on lab and live chats with our technical staff is available directly from your computer.  Register now and join us on July 10th. https://oracle.6connex.com/portal/fusiondev/login?langR=en_US

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  • Will learning ColdFusion help me advance my programming skills? [closed]

    - by chhantyal
    Currently I am working with a small web development company. We use jQuery on front-end, Coldfusion for back-end and MySQL as our database. We just started to use HTML5 and CSS3. This is my first internship and job. I know the basics of Python and want to add Django or Ruby on Rails on my skills set. In addition, I want to advance my programming skills with Machine Learning, Compilers, NoSQL and Unix Hacking. I also find front end web development pretty interesting. Should I focus on front-end and become skilled on HTML5/CSS3/Javascript? Or dive into back-end learning ColdFusion. I will probably leave the company after a year since I want to work with great product start-ups. And I live in India, where ColdFusion is not popular. Will learning ColdFusion help me become better programmer?

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  • How customers view and interact with a company

    The Harvard Business Review article written by Rayport and Jaworski is aptly titled “Best Face Forward” because it sheds light on how customers view and interact with a company. In the past most business interaction between customers was performed in a face to face meeting where one party would present an item for sale and then the other would decide whether to purchase the item. In addition, if there was a problem with a purchased item then they would bring the item back to the person who sold the item for resolution. One of my earliest examples of witnessing this was when I was around 6 or 7 years old and I was allowed to spend the summer in Tennessee with my Grandparents. My Grandfather had just written a book about the local history of his town and was selling them to his friends and local bookstores. I still remember he offered to pay me a small commission for every book I helped him sell because I was carrying the books around for him. Every sale he made was face to face with his customers which allowed him to share his excitement for the book with everyone. In today’s modern world there is less and less human interaction as the use of computers and other technologies allow us to communicate within seconds even though both parties may be across the globe or just next door. That being said, customers view a company through multiple access points called faces that represent the ability to interact without actually seeing a human face. As a software engineer this is a good and a bad thing because direct human interaction and technology based interaction have both good and bad attributes based on the customer. How organizations coordinate business and IT functions, to provide quality service varies based on each individual business and the goals and directives put in place by its management. According to Rayport and Jaworski, the type of interaction used through a particular access point may lend itself to be people-dominate, machine-dominate, or a combination of both. The method by which a company communicates information through an access point is a strategic choice that relates costs and customer outcomes. To simplify this, the choice is based on what can give the customer the best experience interacting with the company when the cost of the interaction is also a factor. I personally see examples of this every day at work. The company website is machine-dominate with people updating and maintaining information, our groups department is people dominate because most of the customer interaction is done at the customers location and is backed up by machine based data sources, and our sales/member service department is a hybrid because employees work in tandem with machines in order for them to assist customers with signing up or any other issue they may have. The positive and negative aspects of human and machine interfaces are a key aspect in deciding which interface to use when allowing customers to access a company or a combination of the two. Rayport and Jaworski also used MIT professor Erik Brynjolfsson preliminary catalog of human and machine strengths. He stated that humans outperform machines in judgment, pattern recognition, exception processing, insight, and creativity. I have found this to be true based on the example of how sales and member service reps at my company handle a multitude of questions and various situations with a lot of unknown variables. A machine interface could never effectively be able to handle these scenarios because there are too many variables to consider and would not have the built-in logic to process each customer’s claims and needs. In addition, he also stated that machines outperform humans in collecting, storing, transmitting and routine processing. An example of this would be my employer’s website. Customers can simply go online and purchase a product without even talking to a sales or member services representative. The information is then stored in a database so that the customer can always go back and review there order, and access their selected services. A human, no matter how smart they are would never be able to keep track of hundreds of thousands of customers let alone know what they purchased or how much they paid. In today’s technology driven economy every company must offer their customers multiple methods of accessibly in order to survive. The more of an opportunity a company has to create a positive experience for their customers, in my opinion, they more likely the customer will return to that company again. I have noticed this with my personal shopping habits and experiences. References Rayport, J., & Jaworski, B. (2004). Best Face Forward. Harvard Business Review, 82(12), 47-58. Retrieved from Business Source Complete database.

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  • migrating PR / rankings from one site to another

    - by sam
    Ive got a clients company site with decent PR, backlinks and search engines rankings. The client wants to change their comapany name and therfore URL, i will set up a rediect between the old site and the new site. But i was wandering is their a way to tell Google that they are moving while retaining all your rankings ? It is the same people, services, office building same everything just rebranded under a different name and url. Additionaly if their is a way to do this, how does google stop you buying expired domains and just pointing them onto your site, for instance i could buy several PR3 domains all relating to the same sector and point them at my site or would google catch on to this ?

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