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  • What Counts For a DBA: Simplicity

    - by Louis Davidson
    Too many computer processes do an apparently simple task in a bizarrely complex way. They remind me of this strip by one of my favorite artists: Rube Goldberg. In order to keep the boss from knowing one was late, a process is devised whereby the cuckoo clock kisses a live cuckoo bird, who then pulls a string, which triggers a hat flinging, which in turn lands on a rod that removes a typewriter cover…and so on. We rely on creating automated processes to keep on top of tasks. DBAs have a lot of tasks to perform: backups, performance tuning, data movement, system monitoring, and of course, avoiding being noticed.  Every day, there are many steps to perform to maintain the database infrastructure, including: checking physical structures, re-indexing tables where needed, backing up the databases, checking those backups, running the ETL, and preparing the daily reports and yes, all of these processes have to complete before you can call it a day, and probably before many others have started that same day. Some of these tasks are just naturally complicated on their own. Other tasks become complicated because the database architecture is excessively rigid, and we often discover during “production testing” that certain processes need to be changed because the written requirements barely resembled the actual customer requirements.   Then, with no time to change that rigid structure, we are forced to heap layer upon layer of code onto the problematic processes. Instead of a slight table change and a new index, we end up with 4 new ETL processes, 20 temp tables, 30 extra queries, and 1000 lines of SQL code.  Report writers then need to build reports and make magical numbers appear from those toxic data structures that are overly complex and probably filled with inconsistent data. What starts out as a collection of fairly simple tasks turns into a Goldbergian nightmare of daily processes that are likely to cause your dinner to be interrupted by the smartphone doing the vibration dance that signifies trouble at the mill. So what to do? Well, if it is at all possible, simplify the problem by either going into the code and refactoring the complex code to simple, or taking all of the processes and simplifying them into small, independent, easily-tested steps.  The former approach usually requires an agreement on changing underlying structures that requires countless mind-numbing meetings; while the latter can generally be done to any complex process without the same frustration or anger, though it will still leave you with lots of steps to complete, the ability to test each step independently will definitely increase the quality of the overall process (and with each step reporting status back, finding an actual problem within the process will be definitely less unpleasant.) We all know the principle behind simplifying a sequence of processes because we learned it in math classes in our early years of attending school, starting with elementary school. In my 4 years (ok, 9 years) of undergraduate work, I remember pretty much one thing from my many math classes that I apply daily to my career as a data architect, data programmer, and as an occasional indentured DBA: “show your work”. This process of showing your work was my first lesson in simplification. Each step in the process was in fact, far simpler than the entire process.  When you were working an equation that took both sides of 4 sheets of paper, showing your work was important because the teacher could see every step, judge it, and mark it accordingly.  So often I would make an error in the first few lines of a problem which meant that the rest of the work was actually moving me closer to a very wrong answer, no matter how correct the math was in the subsequent steps. Yet, when I got my grade back, I would sometimes be pleasantly surprised. I passed, yet missed every problem on the test. But why? While I got the fact that 1+1=2 wrong in every problem, the teacher could see that I was using the right process. In a computer process, the process is very similar. We take complex processes, show our work by storing intermediate values, and test each step independently. When a process has 100 steps, each step becomes a simple step that is tested and verified, such that there will be 100 places where data is stored, validated, and can be checked off as complete. If you get step 1 of 100 wrong, you can fix it and be confident (that if you did your job of testing the other steps better than the one you had to repair,) that the rest of the process works. If you have 100 steps, and store the state of the process exactly once, the resulting testable chunk of code will be far more complex and finding the error will require checking all 100 steps as one, and usually it would be easier to find a specific needle in a stack of similarly shaped needles.  The goal is to strive for simplicity either in the solution, or at least by simplifying every process down to as many, independent, testable, simple tasks as possible.  For the tasks that really can’t be done completely independently, minimally take those tasks and break them down into simpler steps that can be tested independently.  Like working out division problems longhand, have each step of the larger problem verified and tested.

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  • Video games, content strategy, and failure - oh my.

    - by Roger Hart
    Last night was the CS London group's event Content Strategy, Manhattan Style. Yes, it's a terrible title, feeling like a self-conscious grasp for chic, sadly commensurate with the venue. Fortunately, this was not commensurate with the event itself, which was lively, relevant, and engaging. Although mostly if you're a consultant. This is a strong strain in current content strategy discourse, and I think we're going to see it remedied quite soon. Not least in Paris on Friday. A lot of the bloggers, speakers, and commentators in the sphere are consultants, or part of agencies and other consulting organisations. A lot of the talk is about how you sell content strategy to your clients. This is completely acceptable. Of course it is. And it's actually useful if that's something you regularly have to do. To an extent, it's even portable to those of us who have to sell content strategy within an organisation. We're still competing for credibility and resource. What we're doing less is living in the beginning of a project. This was touched on by Jeffrey MacIntyre (albeit in a your-clients kind of a way) who described "the day two problem". Companies, he suggested, build websites for launch day, and forget about the need for them to be ongoing entities. Consultants, agencies, or even internal folks on short projects will live through Day Two quite often: the trainwreck moment where somebody realises that even if the content is right (which it often isn't), and on time (which it often isn't), it'll be redundant, outdated, or inaccurate by the end of the week/month/fickle social media attention cycle. The thing about living through a lot of Day Two is that you see a lot of failure. Nothing succeeds like failure? Failure is good. When it's structured right, it's an awesome tool for learning - that's kind of how video games work. I'm chewing over a whole blog post about this, but basically in game-like learning, you try, fail, go round the loop again. Success eventually yields joy. It's a relatively well-known phenomenon. It works best when that failing step is acutely felt, but extremely inexpensive. Dying in Portal is highly frustrating and surprisingly characterful, but the save-points are well designed and the reload unintrusive. The barrier to re-entry into the loop is very low, as is the cost of your failure out in meatspace. So it's easy (and fun) to learn. Yeah, spot the difference with business failure. As an external content strategist, you get to rock up with a big old folder full of other companies' Day Two (and ongoing day two hundred) failures. You can't send the client round the learning loop - although you may well be there because they've been round it once - but you can show other people's round trip. It's not as compelling, but it's not bad. What about internal content strategists? We can still point to things that are wrong, and there are some very compelling tools at our disposal - content inventories, user testing, and analytics, for instance. But if we're picking up big organically sprawling legacy content, Day Two may well be a distant memory, and the felt experience of web content failure is unlikely to be immediate to many people in the organisation. What to do? My hunch here is that the first task is to create something immediate and felt, but that it probably needs to be a success. Something quickly doable and visible - a content problem solved with a measurable business result. Now, that's a tall order; but scrape of the "quickly" and it's the whole reason we're here. At Red Gate, I've started with the text book fear and passion introduction to content strategy. In fact, I just typo'd that as "contempt strategy", and it isn't a bad description. Yelling "look at this, our website is rubbish!" gets you the initial attention, but it doesn't make you many friends. And if you don't produce something pretty sharp-ish, it's easy to lose the momentum you built up for change. The first thing I've done - after the visual content inventory - is to delete a bunch of stuff. About 70% of the SQL Compare web content has gone, in fact. This is a really, really cheap operation. It's visible, and it's powerful. It's cheap because you don't have to create any new content. It's not free, however, because you do have to validate your deletions. This means analytics, actually reading that content, and talking to people whose business purposes that content has to serve. If nobody outside the company uses it, and nobody inside the company thinks they ought to, that's a no-brainer for the delete list. The payoff here is twofold. There's the nebulous hard-to-illustrate "bad content does user experience and brand damage" argument; and there's the "nobody has to spend time (money) maintaining this now" argument. One or both are easily felt, and the second at least should be measurable. But that's just one approach, and I'd be interested to hear from any other internal content strategy folks about how they get buy-in, maintain momentum, and generally get things done.

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  • SQL SERVER – Beginning New Weekly Series – Memory Lane – #002

    - by pinaldave
    Here is the list of curetted articles of SQLAuthority.com across all these years. Instead of just listing all the articles I have selected a few of my most favorite articles and have listed them here with additional notes below it. Let me know which one of the following is your favorite article from memory lane. 2006 Query to Find ByteSize of All the Tables in Database This was my second blog post and today I do not remember what was the business need which has made me build this query. It was built for SQL Server 2000 and it will not directly run on SQL Server 2005 or later version now. It measured the byte size of the tables in the database. This can be done in many different ways as well for example SP_HELPDB as well SP_HELP. I wish to build similar script in 2005 and later version. 2007 This week I had completed my – 1 Year (365 blogs) and very first 1 Million Views. I was pretty excited at that time with this new achievement. SQL SERVER Versions, CodeNames, Year of Release When I started with SQL Server I did not know all the names correctly for each version and I often used to get confused with this. However, as time passed by I started to remember all the codename as well. In this blog post I have not included SQL Server 2012′s code name as it was not released at the time. SQL Server 2012′s code name is Denali. Here is the question for you – anyone know what is the internal name of the SQL Server’s next version? Searching String in Stored Procedure I have already started to work with 2005 by this time and I was personally converting each of my stored procedures to SQL Server 2005 compatible. As we were upgrading from SQL Server 2000 to SQL Server 2005 we had to search each of the stored procedures and make sure that we remove incompatible code from it. For example, syscolumns of SQL Server 2000 was now being replaced by sys.columns of SQL Server 2005. This stored procedure was pretty helpful at that time. Later on I build few additional versions of the same stored procedure. Version 1: This version finds the Stored Procedures related to Table Version 2: This is specific version which works with SQL Server 2005 and later version 2008 Clear Drop Down List of Recent Connection From SQL Server Management Studio It happens to all of us when we connected to some remote client server and we never ever have to connect to it again. However, it keeps on bothering us that the name shows up in the list all the time. In this blog post I covered a quick tip about how we can remove the same. I also wrote a small article about How to Check Database Integrity for all Databases and there was a funny question from a reader requesting T-SQL code to refresh databases. 2009 Stored Procedure are Compiled on First Run – SP is taking Longer to Run First Time A myth is quite prevailing in the industry that Stored Procedures are pre-compiled and they should always run faster. It is not true. Stored procedures are compiled on very first execution of it and that is the reason why it takes longer when it executes first time. In this blog post I had a great time discussing the same concept. If you do not agree with it, you are welcome to read this blog post. Removing Key Lookup – Seek Predicate – Predicate – An Interesting Observation Related to Datatypes Performance Tuning is an interesting concept and my personal favorite one. In many blog posts I have described how to do performance tuning and how to improve the performance of the queries. In this quick quick tip I have explained how one can remove the Key Lookup and improve performance. Here are very relevant articles on this subject: Article 1 | Article 2 | Article 3 2010 Recycle Error Log – Create New Log file without a Server Restart During one of the consulting assignments I noticed DBA restarting server to create new log file. This is absolutely not necessary and restarting server might have many other negative impacts. There is a common sp_cycle_errorlog which can do the same task efficiently and properly. Have you ever used this SP or feature? Additionally I had a great time presenting on SQL Server Best Practices in SharePoint Conference. 2011 SSMS 2012 Reset Keyboard Shortcuts to Default It is very much possible that we mix up various SQL Server shortcuts and at times we feel like resetting it to default. In SQL Server 2012 it is not easy to do it, there is a process to follow and I enjoyed blogging about it. Fundamentals of Columnstore Index Columnstore index is introduced in SQL Server 2012 and have been a very popular subject. It increases the speed of the server dramatically as well can be an extremely useful feature with Datawharehousing. However updating the columnstore index is not as simple as a simple UPDATE statement. Read in a detailed blog post about how Update works with Columnstore Index. Additionally, you can watch a Quick Video on this subject. SQL Server 2012 New Features I had decided to explore SQL Server 2012 features last year and went through pretty much every single concept introduced in separate blog posts. Here are two blog posts where I describe how SQL Server 2012 functions works. Introduction to CUME_DIST – Analytic Functions Introduction to FIRST _VALUE and LAST_VALUE – Analytic Functions OVER clause with FIRST_VALUE and LAST_VALUE – Analytic Functions I indeed enjoyed writing about SQL Server 2012 functions last year. Have you gone through all the new features which are introduced in SQL Server 2012? If not, it is still not late to go through them. Reference: Pinal Dave (http://blog.sqlauthority.com)   Filed under: Memory Lane, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • Take Advantage of Oracle's Ongoing Assurance Effort!

    - by eric.maurice
    Hi, this is Eric Maurice again! A few years ago, I posted a blog entry, which discussed the psychology of patching. The point of this blog entry was that a natural tendency existed for systems and database administrators to be reluctant to apply patches, even security patches, because of the fear of "breaking" the system. Unfortunately, this belief in the principle "if it ain't broke, don't fix it!" creates significant risks for organizations. Running systems without applying the proper security patches can greatly compromise the security posture of the organization because the security controls available in the affected system may be compromised as a result of the existence of the unfixed vulnerabilities. As a result, Oracle continues to strongly recommend that customers apply all security fixes as soon as possible. Most recently, I have had a number of conversations with customers who questioned the need to upgrade their highly stable but otherwise unsupported Oracle systems. These customers wanted to know more about the kind of security risks they were exposed to, by running obsolete versions of Oracle software. As per Oracle Support Policies, Critical Patch Updates are produced for currently supported products. In other words, Critical Patch Updates are not created by Oracle for product versions that are no longer covered under the Premier Support or Extended Support phases of the Lifetime Support Policy. One statement used in each Critical Patch Update Advisory is particularly important: "We recommend that customers upgrade to a supported version of Oracle products in order to obtain patches. Unsupported products, releases and versions are not tested for the presence of vulnerabilities addressed by this Critical Patch Update. However, it is likely that earlier versions of affected releases are also affected by these vulnerabilities." The purpose of this warning is to inform Oracle customers that a number of the vulnerabilities fixed in each Critical Patch Update may affect older versions of a specific product line. In other words, each Critical Patch Update provides a number of fixes for currently supported versions of a given product line (this information is listed for each bug in the Risk Matrices of the Critical Patch Update Advisory), but the unsupported versions in the same product line, while they may be affected by the vulnerabilities, will not receive the fixes, and are therefore vulnerable to attacks. The risk assumed by organizations wishing to remain on unsupported versions is amplified by the behavior of malicious hackers, who typically will attempt to, and sometimes succeed in, reverse-engineering the content of vendors' security fixes. As a result, it is not uncommon for exploits to be published soon after Oracle discloses vulnerabilities with the release of a Critical Patch Update or Security Alert. Let's consider now the nature of the vulnerabilities that may exist in obsolete versions of Oracle software. A number of severe vulnerabilities have been fixed by Oracle over the years. While Oracle does not test unsupported products, releases and versions for the presence of vulnerabilities addressed by each Critical Patch Update, it should be assumed that a number of the vulnerabilities fixed with the Critical Patch Update program do exist in unsupported versions (regardless of the product considered). The most severe vulnerabilities fixed in past Critical Patch Updates may result in full compromise of the targeted systems, down to the OS level, by remote and unauthenticated users (these vulnerabilities receive a CVSS Base Score of 10.0) or almost as critically, may result in the compromise of the affected systems (without compromising the underlying OS) by a remote and unauthenticated users (these vulnerabilities receive a CVSS Base Score of 7.5). Such vulnerabilities may result in complete takeover of the targeted machine (for the CVSS 10.0), or may result in allowing the attacker the ability to create a denial of service against the affected system or even hijacking or stealing all the data hosted by the compromised system (for the CVSS 7.5). The bottom line is that organizations should assume the worst case: that the most critical vulnerabilities are present in their unsupported version; therefore, it is Oracle's recommendation that all organizations move to supported systems and apply security patches in a timely fashion. Organizations that currently run supported versions but may be late in their security patch release level can quickly catch up because most Critical Patch Updates are cumulative. With a few exceptions noted in Oracle's Critical Patch Update Advisory, the application of the most recent Critical Patch Update will bring these products to current security patch level and provide the organization with the best possible security posture for their patch level. Furthermore, organizations are encouraged to upgrade to most recent versions as this will greatly improve their security posture. At Oracle, our security fixing policies state that security fixes are produced for the main code line first, and as a result, our products benefit from the mistakes made in previous version(s). Our ongoing assurance effort ensures that we work diligently to fix the vulnerabilities we find, and aim at constantly improving the security posture our products provide by default. Patch sets include numerous in-depth fixes in addition to those delivered through the Critical Patch Update and, in certain instances, important security fixes require major architectural changes that can only be included in new product releases (and cannot be backported through the Critical Patch Update program). For More Information: • Mary Ann Davidson is giving a webcast interview on Oracle Software Security Assurance on February 24th. The registration link for attending this webcast is located at http://event.on24.com/r.htm?e=280304&s=1&k=6A7152F62313CA09F77EBCEEA9B6294F&partnerref=EricMblog • A blog entry discussing Oracle's practices for ensuring the quality of Critical patch Updates can be found at http://blogs.oracle.com/security/2009/07/ensuring_critical_patch_update_quality.html • The blog entry "To patch or not to patch" is located at http://blogs.oracle.com/security/2008/01/to_patch_or_not_to_patch.html • Oracle's Support Policies are located at http://www.oracle.com/us/support/policies/index.html • The Critical Patch Update & Security Alert page is located at http://www.oracle.com/technetwork/topics/security/alerts-086861.html

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  • Interview with Ronald Bradford about MySQL Connect

    - by Keith Larson
    Ronald Bradford,  an Oracle ACE Director has been busy working with  database consulting, book writing (EffectiveMySQL) while traveling and speaking around the world in support of MySQL. I was able to take some of his time to get an interview on this thoughts about theMySQL Connect conference. Keith Larson: What where your thoughts when you heard that Oracle was going to provide the community the MySQL Conference ?Ronald Bradford: Oracle has already been providing various different local community events including OTN Tech Days and  MySQL community days. These are great for local regions both in the US and abroad.  In previous years there has been an increase of content at Oracle Open World, however that benefits the Oracle community far more then the MySQL community.  It is good to see that Oracle is realizing the benefit in providing a large scale dedicated event for the MySQL community that includes speakers from the MySQL development teams, invested companies in the ecosystem and other community evangelists.I fully expect a successful event and look forward to hopefully seeing MySQL Connect at the upcoming Brazil and Japan OOW conferences and perhaps an event on the East Coast.Keith Larson: Since you are part of the content committee, what did you think of the submissions that were received during call for papers?Ronald Bradford: There was a large number of quality submissions to the number of available presentation sessions. As with the previous years as a committee member for the annual MySQL conference, there is always a large variety of common cornerstone MySQL features as well as new products and upcoming companies sharing their MySQL experiences. All of the usual major players in the ecosystem will in presenting at MySQL Connect including Facebook, Twitter, Yahoo, Continuent, Percona, Tokutek, Sphinx and Amazon to name a few.  This is ensuring the event will have a large number of quality speakers and a difficult time in choosing what to attend. Keith Larson: What sessions do you look forwarding to attending? Ronald Bradford: As with most quality conferences you can only be in one place at one time, so with multiple tracks per session it is always difficult to decide. The continued work and success with MySQL Cluster, and with a number of sessions I am sure will be popular. The features that interest me the most are around the optimizer, where there are several sessions on new features, and on the importance of backups. There are three presentations in this area to choose from.Keith Larson: Are you going to cover any of the content in your books at your MySQL Connect sessions?Ronald Bradford: I will be giving two presentations at MySQL Connect. The first will include the techniques available for creating better indexes where I will be touching on some aspects of the first Effective MySQL book on Optimizing SQL Statements.  In my second presentation from experiences of managing 500+ AWS MySQL instances, I will be touching on areas including SQL tuning, backup and recovery and scale out with replication.   These are the key topics of the initial books in the Effective MySQL series that focus on performance, scalability and business continuity.  The books however cover a far greater amount of detail then can be presented in a 1 hour session. Keith Larson: What features of MySQL 5.6 do you look forward to the most ?Ronald Bradford: I am very impressed with the optimizer trace feature. The ability to see exposed information is invaluable not just for MySQL 5.6, but to also apply information discerned for optimizing SQL statements in earlier versions of MySQL.  Not everybody understands that it is easy to deploy a MySQL 5.6 slave into an existing topology running an older version if MySQL for evaluation of many new features.  You can use the new mysqlbinlog streaming feature for duplicating master binary logs on an older version with a MySQL 5.6 slave.  The improvements in instrumentation in the Performance Schema are exciting.   However, as with my upcoming Replication Techniques in Depth title, that will be available for sale at MySQL Connect, there are numerous replication features, some long overdue with provide significant management benefits. Crash Save Slaves, Global transaction Identifiers (GTID)  and checksums just to mention a few.Keith Larson: You have been to numerous conferences, what would you recommend for people at the conference? Ronald Bradford: Make the time to meet and introduce yourself to the speakers that cover the topics that most interest you. The MySQL ecosystem has a very strong community.  The relationships you build with presenters, developers and architects in MySQL can be invaluable, however they are created over time. Get to know these people, interact with them over time.  This is the opportunity to learn more then just the content from a 1 hour session. Keith Larson: Any additional tips to handling the long hours ? Ronald Bradford: Conferences can be hard, especially with all the post event drinking.  This is a two day event and I am sure will include additional events on Friday and Saturday night so come well prepared, and leave work behind. Take the time to learn something new.   You can always catchup on sleep later. Keith Larson: Thank you so much for taking some time to do this I look forward to seeing you at the MySQL Connect conference.  Please stay tuned here for more updates on MySQL. 

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  • High Jinks, Hi Jacks, Exceptional DBA Awards and PASS

    - by Rodney
    The countdown to PASS has counted down.  The day after tomorrow I will board a plane, like many others, on my way for the 4th year in a row to SQL PASS Summit.  The anticipation has been excruciating but luckily I have this little thing called a day job as a DBA that has kept me busy and not thinking too much about the event. Well that is not exactly true since my beautiful wife works for PASS so we get to talk about SQL from the time we wake up until late in the evening. I would not have it any other way and I feel very fortunate to be a part of this great event and to have been chosen as the Exceptional DBA Award judge also for the 4th year in a row.  This year, I will have been again tasked with presenting the award to the winner, Mr. Jeff Moden and it will be a true honor to meet him in person as I have read many of his articles on SSC and have attended his session at PASS previously.  The speech is all ready but one item remains, which will be a surprise to all who attend the party on Tuesday night in Seattle (see links below).  Let's face it, Exceptional DBAs everywhere work very hard protecting our data stores, tuning queries, mentoring, saving money, installing clusters, etc and once in a while there is time to be exceptionally non-professional and have a bit of fun. Once incident that happened this year that falls under the High Jinks category was when my network admin asked if I could Telnet into a SQL instance and see if I could make the connection through the firewall that he had just configured. I was able to establish a connection on port 1433 and it occurred to me that it would be very interesting if I could actually run T-SQL queries via a Telnet session much like you might do with an SMTP server. With that thought, I proceeded to demonstrate this could be possible by convincing my senior DBA Shawn McGehee that I was able to do so. At first he did not believe me. It shook his world view.  It was inconceivable.  What I had done, behind the scenes, of course, was to copy and rename SQLCMD.exe to Telnet.exe and used it to connect and run a simple, "Select * from sys.databases" on the SQL instance. I think if it had been anyone other than Shawn I could have extended this ruse indefinitely but he caught on within 30 seconds. It was a fun thirty seconds though. On the High Jacks side of the house, which is really merged to be SQL HACKS, I finally, after several years of struggling with how to connect to an untrusted domain like in a DMZ with a windows account in SSMS, I stumbled upon a solution that does away with the requirement to use SQL Authentication.  While "Runas" is a great command to use to run an application with a higher privileged account, I had not previously been able to figure out how to connect to the remote domain with SSMS and "Runsas". It never connected and caused a login failure every time for the remote windows domain account. Then I ran across an option for "Runas",   "/netonly".  This option postpones the login until a connection is made and only then passes the remote login you supply when you first launch SSMS with the "Runas" command. So a typical shortcut would look like: "C:\Windows\System32\runas.exe /netonly /user:remotedomain.com\rodlandrum "C:\Program Files\Microsoft SQL Server\100\Tools\Binn\VSShell\Common7\IDE\Ssms.exe" You will want to make sure the passwords are synced between the two domains, your local domain and the remote domain, otherwise you may have account lockout issues, but I have found in weeks of testing this is a stable solution. Now it is time to get ready to head for Seattle. Please, if you see me (@SQLBeat) or my wife (@Karlakay22) please run up and high five me (wait..High Jinks.High Jacks.High Fives.Need to change the title) or give me a big bear hug if you are strong enough to lift me off the ground. And if you do actually do that, I will think you are awesome and will not embarrass you by crying out for help or complaining of a broken back or sciatic nerve damage. And now the links to others who have all of the details. First, for the MVP Deep Dives 2, of which, like John, I was lucky enough to be able to participate in this year. http://www.simple-talk.com/community/blogs/johnm/archive/2011/09/29/103577.aspx And the details of the SSC party where the Exceptional DBA of 2011, Jeff Moden, will be awarded. http://www.simple-talk.com/community/blogs/rebecca_amos/archive/2011/10/05/103661.aspx   Cheers! Rodney

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  • Breaking up the Workday– Overcoming the Workaholic Syndrome

    - by dwahlin
    Hi, my name’s Dan Wahlin and I’m a workaholic – I admit it. It’s good from the standpoint that I get a lot done but it also has a lot of cons associated with it as well that I’m not proud of. I literally can’t watch TV without feeling like I should be doing something more productive (although I have no problem going to see movies at a theater or watching sporting events – that’s my escape I guess). On vacation it’s sometimes difficult the first few days to just “let go” of work and enjoy the time with my family. I always feel like I should be checking email and following up with different business projects. Fortunately, my wife knows me really well after 17 years of marriage and “gently” restricts my usage of laptops and other gadgets while we’re out. She also reminds me that constantly burying my face in gadgets just isn’t cool and shows a distinct lack of self control. On a given day I typically put in between 12 (at a minimum) up to 16-18 hours working on projects. My company does .NET consulting (ASP.NET/jQuery, SharePoint and Silverlight) but we also do a lot in the training space so there’s always a client project, some new courseware or some other deliverable that has to be worked on. My normal process for handling that is to just work my butt off and see how much I can get done. That process has worked well for a long time but when you start realizing that your happiness comes from how much work you accomplished that day then you have a problem. That’s especially true if you have kids (which I do….two awesome boys). It’s almost as if working more hours feels like I’m more successful or something which is of course ridiculous. It may actually mean that I’m too distracted or disorganized. Lately I’ve realized that while I’m still productive and always meet my deadlines, I’m really burnt out by the afternoon and have lost some of the excitement I used to have. Part of that’s normal I think given that I’ve been doing this for close to 15 years now, but in thinking through it more I realized that I just need to get away from the desk and take a break. By far, the happiest time of my life was my childhood. Part of that was due to having awesome parents, having far less responsibility (a big factor I suspect), being able to hang-out with friends at school, playing sports, games, etc. but I think a big part of the overall happiness came from being outside a lot. I lived on my bike as a little kid and as I grew up I shared time between riding an ATV all over the place, shooting hoops on the basketball court, playing golf and working on a golf course (all outside work of course).  Being a software developer and trainer I generally spend 95% or more of my day indoors and only see the sun when driving from place to place or by looking out the window (that’s sad because I live in a suburb of Phoenix, AZ where it’s nearly always sunny). I haven’t looked into any scientific studies on the matter, but I’d be willing to bet there’s a direct correlation between overall productivity/happiness and being outside some throughout the day (sunny or not). But, I wasn’t sure what to do about it since I do have a lot of deadlines I need to meet after all. While talking with my wife last night I mentioned how I feel like I’m in a rut and want to get the “fun” back that I used to have. She immediately said that I need to start making time for breaks (a real quick fact – she’s a lot smarter than me and nearly always right). Of course my first thought was that I’d be less productive taking breaks. If I spend 2 hours just relaxing then I’m losing 2 hours of work. But, I thought about it more and realized that I’m probably less productive when I work 10+ hours and only take less than 30 minutes for a lunch break to relax a little. I bet my brain is screaming, “Please let me relax a little so I can figure out these problems you’re trying to resolve!”. So, starting today I’m going to try to break the workaholic habit and spend time outside of the office. That could mean sitting around outside, working out, golfing, or whatever. I’ve decided that no gadgets are allowed during that time and that I shouldn’t work for more than 4 hours straight without taking a break. I have no idea how my little “break the workaholic syndrome” experiment will go or how long it will last, but I’d be very interested in hearing from others on how they keep fresh and focused without working yourself to death. If you have any specific ideas, techniques or practices you follow please share them. There’s a lot more to life than work and some of us (and I’m thinking of myself specifically) need to take a long, hard look at what kind of balance we currently have. I’d hate to look back at my life when I’m 80 years old and say, “The only thing I did was work – I missed out on life!”.

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  • Goals for 2010 Retrospective

    - by Brian Jackett
    As we approach the end of 2010 I’d like to take a  few minutes to reflect back on this past year and revisit the goals that I set for myself at the beginning of the year (click here to see those goals).  I feel it is important to track your goals not only to see if you accomplished them but also to see what new directions in life you pursued.  Once we enter into 2011 I’ll follow up with a new post on goals for the new year. Professional Blog – This year I intended to write at least 2 posts a month.  Looking back I far surpassed that goal by writing 47 posts (this one being my 48th).  As with many things in life, quantity does not mean quality.  A good example is a number of my posts announcing upcoming speaking engagements and providing links to presentation slides and scripts.  That aside, I like to at least keep content relatively fresh on this blog  which I was able to accomplish.  At the same time I’ve gotten much more comfortable in my blogging style and it has become much easier to write. Speaking – I didn’t define a clear goal for speaking engagements, but had a rough idea of wanting to speak at 2-3 events.  Once again I far exceeded that number by speaking at 10 separate events and delivering 12+ presentations.  I’m very thankful for all of the opportunities that I was given and all of the wonderful people I have met as a result. Volunteering – This year I intended to help out with the COSPUG (now Buckeye SPUG) steering committee and Stir Trek conference.  I fulfilled both goals and as well as taking on lead organizer duties for the first ever SharePoint Saturday Columbus.  Each of these events and groups turned out to be successful and I was glad to be a part of them all.  I look forward to continuing to volunteer with each next year in some capacity. Android Development – My goal for getting into Android development was a late addition, but one I didn’t necessarily fulfill.  I spent a couple nights downloading the tools, configuring my environment, and going through some “simple” tutorials.  I say “simple” because in my opinion the tutorials were not laid out very well, took a long time to get running properly, and confused me more than helped.  After about a week I was frustrated with the process and didn’t think it was a good use of my time.  On a side note, I’ve dabbled in Windows Phone 7 development over the past few months and have been very excited by how easy and intuitive it was to get started and develop some proof of concepts. Personal Getting in Shape – I had intended to play on recreational sports leagues and work out on a semi-regular basis.  For the most part I fulfilled this goal by playing on various softball and volleyball leagues as well as using the gym.  At the same time I had some major setbacks.  In the spring I badly sprained my ankle and got hit in the knee with a softball which kept me inactive for almost 2 months.  More recently I broke my knuckle (click here to read about it) which I am still recovering from. Volunteering – On the volunteering front I kept my commitments at my parish’s high school youth group.  As for other volunteering opportunities I got involved with a great organization called Columbus Gives Back (website).  I’ve volunteered with them a few times and really enjoy their goal to provide opportunities to people with busy schedules.  They  offer a variety of events typically after work hours and spread out around Columbus with no set commitments on time you need to put in.  If you have the time or motivation I highly recommend them. House/Condo – I had been thinking of buying a house or condo this past summer, but decided to extend my apartment lease for another year instead.  I have begun the search for a place in the past few weeks and am excited begin the process of owning a home. Conclusion     This year I was able to set and achieve many of my goals.  For next year I’ll try to put more specific numbers to all of my goals.  If any of you readers set goals for 2011 feel free to send me a link as I’d love to see what you are aiming to accomplish.  Have a great end of 2010 and best wishes for the start of 2011!       -Frog Out

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  • Some mail details about Orange Mauritius

    Being an internet service provider is not easy after all for a lot of companies. Luckily, there are quite some good international operators in this world. For example Orange Mauritius aka Mauritius Telecom aka Wanadoo(?) aka MyT here in Mauritius. The local circumstances give them a quasi-monopol position on fixed lines for telephony and therefore cable-based DSL internet connectivity. So far, not bad but as usual... the details. Just for the records, I am only using the services of Orange for mobile but friends and customers are bound, eh stuck, with other services of Orange Mauritius. And usually, being the IT guy, they get in touch with me to complain about problems or to ask questions on either their ADSL / MyT connection, mail services or whatever. Most of those issues are user-related and easily to solve by tweaking the configuration of their computer a little bit but sometimes it's getting weird. Using Orange ADSL... somewhere else Now, let's imagine we are an Orange ADSL customer for ages and we are using their mail services with our very own mail address like "[email protected]". We configured our mail client like Thunderbird, Outlook Express, Outlook or Windows Mail as publicly described, and we are able to receive and send emails like a champion. No problems at all, the world is green. Did I mention that we have a laptop? Ok, let's take our movable piece of information technology and visit a friend here on the island. Not surprising, he is also customer of Orange, so we can read and answer emails. But Orange is not the online internet service provider and one day, we happen to hang out with someone that uses Emtel via WiMAX or UMTS.. And the fun starts... We can still receive and read emails from our Orange mail account and the IT world is still bright but try to send mails to someone outside the domain "@intnet.mu" or "@orange.mu". Your mail client will deny sending mail with SMTP message 5.1.0 "blah not allowed". First guess, there is problem with the mail client, maybe magically the configuration changed over-night. But no it is still working at home... So, there is for sure a problem with the guy's internet connection. At least, it is his fault not to have Orange internet services, so it can not work properly... The Orange Mail FAQ After some more frustation we finally checkout the Orange Mail FAQ to see whether this (obviously?) common problem has been described already. Sorry, but those FAQ entries are even more confusing as it is not really clear how to handle this scenario. Best of all is that most of the entries are still refering to use servers of the domain "intnet.mu". I mean Orange will disable those systems in favour of the domain "orange.mu" in the near future and does not amend their FAQs. Come on, guys! Ok, settings for POP3 are there. Hm, what about the secure version POP3S? No signs at all... Even changing your mail client to use password encryption with STARTTLS is not allowed at all. Use "bow.intnet.mu" for incoming mail... Ahhh, pretty obvious host name. I mean, at least something like pop.intnet.mu or pop3.intnet.mu would have been more accurate. Funny of all, the hostname "pop.orange.mu" is accessible to receive your mail account. Alright, checking SMTP options for authentication or other like POP-before-SMTP or whatever well-known and established mechanism to send emails are described. I guess that spotting a whale or shark in Mauritian waters would be easier. Trial and error on SMTP settings reveal that neither STARTTLS or any other connection / password encryption is available. Using SSL/TLS on SMTP only reveals that there is no service answering your request. Calling customer service So, we have to bite into the bitter apple and get in touch with Orange customer service and complain/explain them our case and ask for advice. After some hiccups, we finally manage to get hold of someone competent in mail services and we receive the golden spoon of mail configuration made by Orange Mauritius: SMTP hostname: smtpauth.intnet.mu And the world of IT is surprisingly green again. Customer satisfaction? Dear Orange Mauritius, what's the problem with this information? Are you scared of mail spammer? Why isn't there any case in your FAQs? Ok, talking about your FAQs - simply said: they are badly outdated! Configure your mail client to use server name based in the domain intnet.mu but specify your account username with orange.mu as domain part. Although, that there are servers available on the domain orange.mu after all. So, why don't you provide current information like this: POP3 server name: pop.orange.muSMTP server name: smtp.orange.muSMTP authenticated: smtpauth.orange.mu It's not difficult, is it? In my humble opinion not really and you would provide clean, consistent and up-to-date information for your customers. This would produce less frustation and so less traffic on your customer service lines. Which after all, would improve the total user experience and satisfaction level on both sides. Without knowing these facts. Now, imagine you would take your laptop abroad and have to use other internet service providers to be able to be online... Calling your customer service would be unnecessary expensive!

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  • Sun Ray Hardware Last Order Dates & Extension of Premier Support for Desktop Virtualization Software

    - by Adam Hawley
    In light of the recent announcement  to end new feature development for Oracle Virtual Desktop Infrastructure Software (VDI), Oracle Sun Ray Software (SRS), Oracle Virtual Desktop Client (OVDC) Software, and Oracle Sun Ray Client hardware (3, 3i, and 3 Plus), there have been questions and concerns regarding what this means in terms of customers with new or existing deployments.  The following updates clarify some of these commonly asked questions. Extension of Premier Support for Software Though there will be no new feature additions to these products, customers will have access to maintenance update releases for Oracle Virtual Desktop Infrastructure and Sun Ray Software, including Oracle Virtual Desktop Client and Sun Ray Operating Software (SROS) until Premier Support Ends.  To ensure that customer investments for these products are protected, Oracle  Premier Support for these products has been extended by 3 years to following dates: Sun Ray Software - November 2017 Oracle Virtual Desktop Infrastructure - March 2017 Note that OVDC support is also extended to the above dates since OVDC is licensed by default as part the SRS and VDI products.   As a reminder, this only affects the products listed above.  Oracle Secure Global Desktop and Oracle VM VirtualBox will continue to be enhanced with new features from time-to-time and, as a result, they are not affected by the changes detailed in this message. The extension of support means that customers under a support contract will still be able to file service requests through Oracle Support, and Oracle will continue to provide the utmost level of support to our customers as expected,  until the published Premier Support end date.  Following the end of Premier Support, Sustaining Support remains an 'indefinite' period of time.   Sun Ray 3 Series Clients - Last Order Dates For Sun Ray Client hardware, customers can continue to purchase Sun Ray Client devices until the following last order dates: Product Marketing Part Number Last Order Date Last Ship Date Sun Ray 3 Plus TC3-P0Z-00, TC3-PTZ-00 (TAA) September 13, 2013 February 28, 2014 Sun Ray 3 Client TC3-00Z-00 February 28, 2014 August 31, 2014 Sun Ray 3i Client TC3-I0Z-00 February 28, 2014 August 31, 2014 Payflex Smart Cards X1403A-N, X1404A-N February 28, 2014 August 31, 2014 Note the difference in the Last Order Date for the Sun Ray 3 Plus (September 13, 2013) compared to the other products that have a Last Order Date of February 28, 2014. The rapidly approaching date for Sun Ray 3 Plus is due to a supplier phasing-out production of a key component of the 3 Plus.   Given September 13 is unfortunately quite soon, we strongly encourage you to place your last time buy as soon as possible to maximize Oracle's ability fulfill your order. Keep in mind you can schedule shipments to be delivered as late as the end of February 2014, but the last day to order is September 13, 2013. Customers wishing to purchase other models - Sun Ray 3 Clients and/or Sun Ray 3i Clients - have additional time (until February 28, 2014) to assess their needs and to allow fulfillment of last time orders.  Please note that availability of supply cannot be absolutely guaranteed up to the last order dates and we strongly recommend placing last time buys as early as possible.  Warranty replacements for Sun Ray Client hardware for customers covered by Oracle Hardware Systems Support contracts will be available beyond last order dates, per Oracle's policy found on Oracle.com here.  Per that policy, Oracle intends to provide replacement hardware for up to 5 years beyond the last ship date, but hardware may not be available beyond the 5 year period after the last ship date for reasons beyond Oracle's control. In any case, by design, Sun Ray Clients have an extremely long lifespan  and mean time between failures (MTBF) - much longer than PCs, and over the years we have continued to see first- and second generations of Sun Rays still in daily use.  This is no different for the Sun Ray 3, 3i, and 3 Plus.   Because of this, and in addition to Oracle's continued support for SRS, VDI, and SROS, Sun Ray and Oracle VDI deployments can continue to expand and exist as a viable solution for some time in the future. Continued Availability of Product Licenses and Support Oracle will continue to offer all existing software licenses, and software and hardware support including: Product licenses and Premier Support for Sun Ray Software and Oracle Virtual Desktop Infrastructure Premier Support for Operating Systems (for Sun Ray Operating Software maintenance upgrades/support)  Premier Support for Systems (for Sun Ray Operating Software maintenance upgrades/support and hardware warranty) Support renewals For More Information For more information, please refer to the following documents for specific dates and policies associated with the support of these products: Document 1478170.1 - Oracle Desktop Virtualization Software and Hardware Lifetime Support Schedule Document 1450710.1 - Sun Ray Client Hardware Lifetime schedule Document 1568808.1 - Document Support Policies for Discontinued Oracle Virtual Desktop Infrastructure, Sun Ray Software and Hardware and Oracle Virtual Desktop Client Development For Sales Orders and Questions Please contact your Oracle Sales Representative or Saurabh Vijay ([email protected])

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  • Content Query Web Part and the Yes/No Field

    - by Bil Simser
    The Content Query Web Part (CQWP) is a pretty powerful beast. It allows you to do multiple site queries and aggregate the results. This is great for rolling up content and doing some summary type reporting. Here’s a trick to remember about Yes/No fields and using the CQWP. If you’re building a news style site and want to aggregate say all the announcements that people tag a certain way, up onto the home page this might be a solution. First we need to allow a way for users of all our sites to mark an announcement for inclusion on our Intranet Home Page. We’ll do this by just modifying the Announcement Content type and adding a Yes/No field to it. There are alternate ways of doing this like building a new Announcement type or stapling a feature to all sites to add our column but this is pretty low impact and only affects our current site collection so let’s go with it for now, okay? You can berate me in the comments about the proper way I should have done this part. Go to the Site Settings for the Site Collection and click on Site Content Types under the Galleries. This takes you to the gallery for this site and all subsites. Scroll down until you see the List Content Types and click on Announcements. Now we’re modifying the Announcement content type which affects all those announcement lists that are created by default if you’re building sites using the Team Site template (or creating a new Announcements list on any site for that matter). Click on Add from new site column under the Column list. This will allow us to create a new Yes/No field that users will see in Announcement items. This field will allow the user to flag the announcement for inclusion on the home page. Feel free to modify the fields as you see fit for your environment, this is just an example. Now that we’ve added the column to our Announcements Content type we can go into any site that has an announcement list, modify that announcement and flag it to be included on our home page. See the new Featured column? That was the result of modifying our Announcements Content Type on this site collection. Now we can move onto the dirty part, displaying it in a CQWP on the home page. And here is where the fun begins (and the head scratching should end). On our home page we want to drop a Content Query Web Part and aggregate any Announcement that’s been flagged as Featured by the users (we could also add the filter to handle Expires so we don’t show old content so go ahead and do that if you want). First add a CQWP to the page then modify the settings for the web part. In the first section, Query, we want the List Type to be set to Announcements and the Content type to be Announcement so set your options like this: Click Apply and you’ll see the results display all Announcements from any site in the site collection. I have five team sites created each with a unique announcement added to them. Now comes the filtering. We don’t want to include every announcement, only ones users flag using that Featured column we added. At first blush you might scroll down to the Additional Filters part of the Query options and set the Featured column to be equal to Yes: This seems correct doesn’t it? After all, the column is a Yes/No column and looking at an announcement in the site, it displays the field as Yes or No: However after applying the filter you get this result: (I have the announcements from Team Site 1 and Team Site 4 flagged as Featured) Huh? It’s BACKWARDS! Let’s confirm that. Go back in and change the Additional Filters section from Yes to No and hit Apply and you get this: Wait a minute? Shouldn’t I see Team Site 1 and 4 if the logic is backwards? Why am I seeing the same thing as before. What gives… For whatever reason, unknown to me, a Yes/No field (even though it displays as such) really uses 1 and 0 behind the scenes. Yeah, someone was stuck on using integer values for booleans when they wrote SharePoint (probably after a long night of white boarding ways to mess with developers heads) and came up with this. The solution is pretty simple but not very discoverable. Set the filter to include your flagged items like so: And it will filter the items marked as Featured correctly giving you this result: This kind of solution could also be extended and enhanced. Here are a few suggestions and ideas: Modify the ItemStyle.xsl file to add a new style for this aggregation which would include the first few paragraphs of the body (or perhaps add another field to the Content type called Excerpt or Summary and display that instead) Add an Image column to the Announcement Content type to include a Picture field and display it in the summary Add a Category choice field (Employee News, Current Events, Headlines, etc.) and add multiple CQWPs to the home page filtering each one on a different category I know some may find this topic old and dusty but I didn’t see a lot out there specifically on filtering the Yes/No fields and the whole 1/0 trick was a little wonky, so I figured a few pictures would help walk through overcoming yet another SharePoint weirdness. With a little work and some creative juices you can easily us the power of aggregation and the CQWP to build a news site from content on your team sites.

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  • Odd company release cycle: Go Distributed Source Control?

    - by MrLane
    sorry about this long post, but I think it is worth it! I have just started with a small .NET shop that operates quite a bit differently to other places that I have worked. Unlike any of my previous positions, the software written here is targetted at multiple customers and not every customer gets the latest release of the software at the same time. As such, there is no "current production version." When a customer does get an update, they also get all of the features added to he software since their last update, which could be a long time ago. The software is highly configurable and features can be turned on and off: so called "feature toggles." Release cycles are very tight here, in fact they are not on a shedule: when a feature is complete the software is deployed to the relevant customer. The team only last year moved from Visual Source Safe to Team Foundation Server. The problem is they still use TFS as if it were VSS and enforce Checkout locks on a single code branch. Whenever a bug fix gets put out into the field (even for a single customer) they simply build whatever is in TFS, test the bug was fixed and deploy to the customer! (Myself coming from a pharma and medical devices software background this is unbeliveable!). The result is that half baked dev code gets put into production without being even tested. Bugs are always slipping into release builds, but often a customer who just got a build will not see these bugs if they don't use the feature the bug is in. The director knows this is a problem as the company is starting to grow all of a sudden with some big clients coming on board and more smaller ones. I have been asked to look at source control options in order to eliminate deploying of buggy or unfinished code but to not sacrifice the somewhat asyncronous nature of the teams releases. I have used VSS, TFS, SVN and Bazaar in my career, but TFS is where most of my experience has been. Previously most teams I have worked with use a two or three branch solution of Dev-Test-Prod, where for a month developers work directly in Dev and then changes are merged to Test then Prod, or promoted "when its done" rather than on a fixed cycle. Automated builds were used, using either Cruise Control or Team Build. In my previous job Bazaar was used sitting on top of SVN: devs worked in their own small feature branches then pushed their changes to SVN (which was tied into TeamCity). This was nice in that it was easy to isolate changes and share them with other peoples branches. With both of these models there was a central dev and prod (and sometimes test) branch through which code was pushed (and labels were used to mark builds in prod from which releases were made...and these were made into branches for bug fixes to releases and merged back to dev). This doesn't really suit the way of working here, however: there is no order to when various features will be released, they get pushed when they are complete. With this requirement the "continuous integration" approach as I see it breaks down. To get a new feature out with continuous integration it has to be pushed via dev-test-prod and that will capture any unfinished work in dev. I am thinking that to overcome this we should go down a heavily feature branched model with NO dev-test-prod branches, rather the source should exist as a series of feature branches which when development work is complete are locked, tested, fixed, locked, tested and then released. Other feature branches can grab changes from other branches when they need/want, so eventually all changes get absorbed into everyone elses. This fits very much down a pure Bazaar model from what I experienced at my last job. As flexible as this sounds it just seems odd to not have a dev trunk or prod branch somewhere, and I am worried about branches forking never to re-integrate, or small late changes made that never get pulled across to other branches and developers complaining about merge disasters... What are peoples thoughts on this? A second final question: I am somewhat confused about the exact definition of distributed source control: some people seem to suggest it is about just not having a central repository like TFS or SVN, some say it is about being disconnected (SVN is 90% disconnected and TFS has a perfectly functional offline mode) and others say it is about Feature Branching and ease of merging between branches with no parent-child relationship (TFS also has baseless merging!). Perhaps this is a second question!

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  • Computer Networks UNISA - Chap 14 &ndash; Insuring Integrity &amp; Availability

    - by MarkPearl
    After reading this section you should be able to Identify the characteristics of a network that keep data safe from loss or damage Protect an enterprise-wide network from viruses Explain network and system level fault tolerance techniques Discuss issues related to network backup and recovery strategies Describe the components of a useful disaster recovery plan and the options for disaster contingencies What are integrity and availability? Integrity – the soundness of a networks programs, data, services, devices, and connections Availability – How consistently and reliably a file or system can be accessed by authorized personnel A number of phenomena can compromise both integrity and availability including… security breaches natural disasters malicious intruders power flaws human error users etc Although you cannot predict every type of vulnerability, you can take measures to guard against the most damaging events. The following are some guidelines… Allow only network administrators to create or modify NOS and application system users. Monitor the network for unauthorized access or changes Record authorized system changes in a change management system’ Install redundant components Perform regular health checks on the network Check system performance, error logs, and the system log book regularly Keep backups Implement and enforce security and disaster recovery policies These are just some of the basics… Malware Malware refers to any program or piece of code designed to intrude upon or harm a system or its resources. Types of Malware… Boot sector viruses Macro viruses File infector viruses Worms Trojan Horse Network Viruses Bots Malware characteristics Some common characteristics of Malware include… Encryption Stealth Polymorphism Time dependence Malware Protection There are various tools available to protect you from malware called anti-malware software. These monitor your system for indications that a program is performing potential malware operations. A number of techniques are used to detect malware including… Signature Scanning Integrity Checking Monitoring unexpected file changes or virus like behaviours It is important to decide where anti-malware tools will be installed and find a balance between performance and protection. There are several general purpose malware policies that can be implemented to protect your network including… Every compute in an organization should be equipped with malware detection and cleaning software that regularly runs Users should not be allowed to alter or disable the anti-malware software Users should know what to do in case the anti-malware program detects a malware virus Users should be prohibited from installing any unauthorized software on their systems System wide alerts should be issued to network users notifying them if a serious malware virus has been detected. Fault Tolerance Besides guarding against malware, another key factor in maintaining the availability and integrity of data is fault tolerance. Fault tolerance is the ability for a system to continue performing despite an unexpected hardware or software malfunction. Fault tolerance can be realized in varying degrees, the optimal level of fault tolerance for a system depends on how critical its services and files are to productivity. Generally the more fault tolerant the system, the more expensive it is. The following describe some of the areas that need to be considered for fault tolerance. Environment (Temperature and humidity) Power Topology and Connectivity Servers Storage Power Typical power flaws include Surges – a brief increase in voltage due to lightening strikes, solar flares or some idiot at City Power Noise – Fluctuation in voltage levels caused by other devices on the network or electromagnetic interference Brownout – A sag in voltage for just a moment Blackout – A complete power loss The are various alternate power sources to consider including UPS’s and Generators. UPS’s are found in two categories… Standby UPS – provides continuous power when mains goes down (brief period of switching over) Online UPS – is online all the time and the device receives power from the UPS all the time (the UPS is charged continuously) Servers There are various techniques for fault tolerance with servers. Server mirroring is an option where one device or component duplicates the activities of another. It is generally an expensive process. Clustering is a fault tolerance technique that links multiple servers together to appear as a single server. They share processing and storage responsibilities and if one unit in the cluster goes down, another unit can be brought in to replace it. Storage There are various techniques available including the following… RAID Arrays NAS (Storage (Network Attached Storage) SANs (Storage Area Networks) Data Backup A backup is a copy of data or program files created for archiving or safekeeping. Many different options for backups exist with various media including… These vary in cost and speed. Optical Media Tape Backup External Disk Drives Network Backups Backup Strategy After selecting the appropriate tool for performing your servers backup, devise a backup strategy to guide you through performing reliable backups that provide maximum data protection. Questions that should be answered include… What data must be backed up At what time of day or night will the backups occur How will you verify the accuracy of the backups Where and for how long will backup media be stored Who will take responsibility for ensuring that backups occurred How long will you save backups Where will backup and recovery documentation be stored Different backup methods provide varying levels of certainty and corresponding labour cost. There are also different ways to determine which files should be backed up including… Full backup – all data on all servers is copied to storage media Incremental backup – Only data that has changed since the last full or incremental backup is copied to a storage medium Differential backup – Only data that has changed since the last backup is coped to a storage medium Disaster Recovery Disaster recovery is the process of restoring your critical functionality and data after an enterprise wide outage has occurred. A disaster recovery plan is for extreme scenarios (i.e. fire, line fault, etc). A cold site is a place were the computers, devices, and connectivity necessary to rebuild a network exist but they are not appropriately configured. A warm site is a place where the computers, devices, and connectivity necessary to rebuild a network exists with some appropriately configured devices. A hot site is a place where the computers, devices, and connectivity necessary to rebuild a network exists and all are appropriately configured.

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  • SSIS Reporting Pack v0.4 – Execution Report updated

    - by jamiet
    SSIS Reporting Pack is a suite of reports that I maintain at http://ssisreportingpack.codeplex.com/ that provide visualisation over the SSIS Catalog in SQL Server 2012 and attempt to add value over the reports that ship in the box. Work on the reports has stalled (my last SSIS Reporting Pack blog post was on 4th September 2011) as I’ve had rather more important things going on my life of late however I have recently checked-in a fix that couldn’t really be delayed. I discovered a problem with the Execution report that was causing the report to effectively hang, it was caused by this bit of SQL hidden away in the report definition: [generated_executables] AS (   SELECT  [new_executable].[execution_path],[new_executable].[parent_execution_path]   FROM    (           SELECT  [execution_path] = SUBSTRING([loop_iteration].[execution_path] ,1, [loop_iteration].length_exec_path - [loop_iteration].[char_index_close_square] + 1)           ,       [parent_execution_path] = SUBSTRING([loop_iteration].[execution_path] ,1, [loop_iteration].length_exec_path - [loop_iteration].[char_index_open_square])           FROM    (                   SELECT  [execution_path]                   ,       [char_index_open_square] = CHARINDEX('[',REVERSE([execution_path]),1)                   ,       [char_index_close_square] = CHARINDEX(']',REVERSE([execution_path]),1)                   ,       [length_exec_path] = LEN([execution_path])                   FROM    [exec_stats] es                   WHERE   execution_path LIKE '%\[%]%'  ESCAPE '\'                   )AS [loop_iteration]           ) AS [new_executable]   GROUP   BY [new_executable].[execution_path],[new_executable].[parent_execution_path]) It was there because SSIS does not currently treat a loop iteration as an executable yet I figured there was still value in being able to view it as such – this SQL essentially “invents” new executables for those loop iterations; its what enabled the following visualisation: where each of the three iterations of a For Each Loop called “FEL Loop over top performing regions” appear in the report. Unfortunately, as I alluded, this could under certain circumstances (most likely when there were many loop iterations) cause the report to hang as it waited for the results to be constructed and returned. The change that I have made eradicates this generation of “fake” executables and thus produces this visualisation instead: Notice that the three “children” of the For Each Loop are no longer the three iterations but actually the task (“EPT Call Data Export Package”) contained within that For Each Loop. The problem here is of course that there is no longer a visual distinction between those three iterations; I have instead made the full execution path viewable via a tooltip:   If you preferred the “old” way of presenting this information and are happy to put up with the performance degradation then I have kept the old version of the report hanging around in the reporting pack as “execution loop with iterations” however none of the other reports link to it so you will have to browse to it manually if you want to use it. Please let me know if you ARE using it – I would be very interested to hear about your experiences.   The last change to make you aware of in the execution report is that by default I no longer show OnPreValidate or OnPostValidate messages as I consider them to be superfluous and only serve to clutter up the results. If you want to put them back, well, its open source so go right ahead!   The latest release of SSIS Reporting Pack that contains all of these changes is v0.4 and can be downloaded from http://ssisreportingpack.codeplex.com/releases/view/88178   Feedback on all of the above changes would be very much appreciated. @Jamiet

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  • 5 Android Keyboard Replacements to Help You Type Faster

    - by Chris Hoffman
    Android allows developers to replace its keyboard with their own keyboard apps. This has led to experimentation and great new features, like the gesture-typing feature that’s made its way into Android’s official keyboard after proving itself in third-party keyboards. This sort of customization isn’t possible on Apple’s iOS or even Microsoft’s modern Windows environments. Installing a third-party keyboard is easy — install it from Google Play, launch it like another app, and it will explain how to enable it. Google Keyboard Google Keyboard is Android’s official keyboard, as seen on Google’s Nexus devices. However, there’s a good chance your Android smartphone or tablet comes with a keyboard designed by its manufacturer instead. You can install the Google Keyboard from Google Play, even if your device doesn’t come with it. This keyboard offers a wide variety of features, including a built-in gesture-typing feature, as popularized by Swype. It also offers prediction, including full next-word prediction based on your previous word, and includes voice recognition that works offline on modern versions of Android. Google’s keyboard may not offer the most accurate swiping feature or the best autocorrection, but it’s a great keyboard that feels like it belongs in Android. SwiftKey SwiftKey costs $4, although you can try it free for one month. In spite of its price, many people who rarely buy apps have been sold on SwiftKey. It offers amazing auto-correction and word-prediction features. Just mash away on your touch-screen keyboard, typing as fast as possible, and SwiftKey will notice your mistakes and type what you actually meant to type. SwiftKey also now has built-in support for gesture-typing via SwiftKey Flow, so you get a lot of flexibility. At $4, SwiftKey may seem a bit pricey, but give the month-long trial a try. A great keyboard makes all the typing you do everywhere on your phone better. SwiftKey is an amazing keyboard if you tap-to-type rather than swipe-to-type. Swype While other keyboards have copied Swype’s swipe-to-type feature, none have completely matched its accuracy. Swype has been designing a gesture-typing keyboard for longer than anyone else and its gesture feature still seems more accurate than its competitors’ gesture support. If you use gesture-typing all the time, you’ll probably want to use Swype. Swype can now be installed directly from Google Play without the old, tedious process of registering a beta account and sideloading the Swype app. Swype offers a month-long free trial and the full version is available for $1 afterwards. Minuum Minuum is a crowdfunded keyboard that is currently still in beta and only supports English. We include it here because it’s so interesting — it’s a great example of the kind of creativity and experimentation that happens when you allow developers to experiment with their own forms of keyboard. Minuum uses a tiny, minimum keyboard that frees up your screen space, so your touch-screen keyboard doesn’t hog your device’s screen. Rather than displaying a full keyboard on your screen, Minuum displays a single row of letters.  Each letter is small and may be difficult to hit, but that doesn’t matter — Minuum’s smart autocorrection algorithms interpret what you intended to type rather than typing the exact letters you press. Just swipe to the right to type a space and accept Minuum’s suggestion. At $4 for a beta version with no trial, Minuum may seem a bit pricy. But it’s a great example of the flexibility Android allows. If there’s a problem with this keyboard, it’s that it’s a bit late — in an age of 5″ smartphones with 1080p screens, full-size keyboards no longer feel as cramped. MessagEase MessagEase is another example of a new take on text input. Thankfully, this keyboard is available for free. MessagEase presents all letters in a nine-button grid. To type a common letter, you’d tap the button. To type an uncommon letter, you’d tap the button, hold down, and swipe in the appropriate direction. This gives you large buttons that can work well as touch targets, especially when typing with one hand. Like any other unique twist on a traditional keyboard, you’d have to give it a few minutes to get used to where the letters are and the new way it works. After giving it some practice, you may find this is a faster way to type on a touch-screen — especially with one hand, as the targets are so large. Google Play is full of replacement keyboards for Android phones and tablets. Keyboards are just another type of app that you can swap in. Leave a comment if you’ve found another great keyboard that you prefer using. Image Credit: Cheon Fong Liew on Flickr     

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  • The Sound of Two Toilets Flushing: Constructive Criticism for Virgin Atlantic Complaints Department

    - by Geertjan
    I recently had the experience of flying from London to Johannesburg and back with Virgin Atlantic. The good news was that it was the cheapest flight available and that the take off and landing were absolutely perfect. Hence I really have no reason to complain. Instead, I'd like to offer some constructive criticism which hopefully Richard Branson will find sometime while googling his name. Or maybe someone from the Virgin Atlantic Complaints Department will find it, whatever, just want to put this information out there. Arrangement of restroom facilities. Maybe next time you design an airplane, consider not putting your toilets at a right angle right next to your rows of seats. Being able to reach, without even needing to stretch your arm, from your seat to close, yet again, a toilet door that someone, someone obviously sitting very far from the toilets, carelessly forgot to close is not an indicator of quality interior design. Have you noticed how all other airplanes have their toilets in a cubicle separated from the rows of seats? On those airplanes, people sitting in the seats near the toilets are not constantly being woken up throughout the night whenever someone enters/exits the toilet, whenever the light in the toilet is suddenly switched on, and whenever one of the toilets flushes. Bonus points for Virgin Atlantic passengers in the seats adjoining the toilets is when multiple toilets are flushed simultaneously and multiple passengers enter/exit them at the same time, a bit like an unasked for low budget musical of suddenly illuminated grumpy people in crumpled clothes. What joy that brings at 3 AM is hard to describe. Seats with extra leg room. You know how other airplanes have the seats with the extra leg room? You know what those seats tend to have? Extra leg room. It's really interesting how Virgin Atlantic's seats with extra leg room actually have no extra leg room at all. It should have been a give away, the fact that these special seats are found in the same rows as the standard seats, rather than on the cusp of real glory which is where most airlines put their extra leg room seats, with the only actual difference being that they have a slightly different color. Had you called them "seats with a different color" (i.e., almost not quite green, rather than something vaguely hinting at blue), at least I'd have known what I was getting. Picture the joy at 3 AM, rudely awakened from nightmarish slumber, partly grateful to have been released from a grayish dream of faceless zombies resembling one or two of those in a recent toilet line, by multiple adjoining toilets flushing simultaneously, while you're sitting in a seat with extra leg room that has exactly as much leg room as the seats in neighboring rows. You then have a choice of things to be sincerely annoyed about. Food from the '80's. In the '80's, airplane food came in soggy containers and even breakfast, the most important meal of the day, was a sad heap of vaguely gray colors. The culinary highlight tended to be a squashed tomato, which must have been mashed to a pulp with a brick prior to being regurgitated by a small furry animal, and there was also always a piece of immensely horrid pumpkin, as well as a slice of spongy something you'd never seen before. Sausages and mash at 6 AM on an airplane was always a heavy lump of horribleness. Thankfully, all airlines throughout the world changed from this puke inducing strategy around 1987 sometime. Not Virgin Atlantic, of course. The fatty sausages and mash are still there, bringing you flashbacks to Duran Duran, which is what you were listening to (on your walkman) the last time you saw it in an airplane. Even the golden oldie "squashed tomato attached by slime to three wet peas" is on the menu. How wonderful to have all this in a cramped seat with a long row of early morning bleariness lined up for the toilets, right at your side, bumping into your elbow, groggily, one by one, one after another, more and more, fumble-open-door-silence-flush-fumble-open-door, and on and on, while you tentatively push your fork through a soggy pile of colorless mush, fighting the urge to throw up on the stinky socks of whatever nightmarish zombie is bumping into your elbow at the time. But, then again, the plane landed without a hitch, in fact, extremely smoothly, so I'm certainly not blaming the pilots.

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  • Silverlight Cream Monday WP7 App Review # 2

    - by Dave Campbell
    Today's Review (alphabetic order): GooNews, Grocery Shopping List, Need for Speed, SurfCube, and United Nations News. I'm a day late if these are going to be 'Monday' posts, but there are lots of apps, lots of goodness, and lots of email, so I might try to do 2 a week, we'll see. So once again I've got a small review of 5 apps that are either on my phone or have been. Disclaimers at the end. In this Issue:   GooNews is a very cool app from Shawn Wildermuth (AgiliTrain). I don't know if he uses this as a demo during his instruction, but it definitely serves a purpose... wanna pick up the top news items from Google on a never-ending basis? ... this is it. You can add your own keyword searches, and send stories to InstaPaper or share via email. I like this because it brings me the news quickly and updated, and works great. GooNews is by AgiliTrain and is Free This was a request by the author, and actually surprised me. I'm a big one for lists, but I would have just done a OneNote list to SkyDrive and to my phone. This app is a lot more than that, but will take you some setup to make it be 'yours'. For obvious reasons, there are no unit prices on things, so you have to set that up to get some idea of the cost of what you're shopping for. But if you do that, you'll get a nice total. Lots of thought went into the various categories and you can add your own. There's a bit of animation on the category selection that's nice. He seems to have covered all the bases necessary to use this, even shopping 'plans' that can be saved, and emailing of lists. As I said, I'm more of a raw list person, but if you take the time to set this up, it should work very nicely for you. Grocery Shopping List is by Grocery Shopper and is $0.99 ($1.99 after Feb 1) with a free trial. This was my 2nd commercial game I bought, and the one I've played the most. I ran the trial, thought it worked great, and bought it. I've had a lot of fun with this... there's no gas pedal.. your foot is in the carbeurator from the GO!, and unless you wanna tap the screen and brake like a little girl, just hang onto the steering wheel (the phone), and guide your way through. Hours of fun and challenges here. I like this because it's got some challenge to it, and the cars seem to be very realistic in their reactions. Need for Speed Undercover is by Electronic Arts is $4.99 and has a free trial. SurfCube Browser is another app by the folks that did the GuitarTuner I reviewed on Monday. You have to see SurfCube to believe it. You've probably seen the YouTube video, if not check SilverlightCream number 1017. The app works very solid, and just as the video demonstrates. I downloaded and tried this, and it immediately did 2 things: bought it, and pinned it to my start page. I like this because it's fun to work with, and it works great as a browser. I'm about *this* close to replacing the IE tile on my front page with SurfCube. SurfCube Browser is by Kinabalu Innovation Limited and is $1.99 and has a free trial. Coming in with another News app is United Nations News by Justin Angel. This is definitely a news aggregator for 'grown ups'... news, photos, videos, and radio broadcsts from the international community all in one very slick app. This is an amazingly well thought-out and complete app. Even better yet, Justin has the code on CodePlex. A very well-done International news aggregator. United Nations News is by Justin Angel and is Free. A few disclaimers: Feel free to write me about your app and tell me about it. While it would be very cool to receive a whole bunch of xap files to review, at this point, for technical reasons, I'm unable to side-load my device. Since I plan on only doing this one day a week (twice if I find time), and only 5, I may never get caught up, so if you send me some info, be patient. Re: games ... remember I'm old... I'm from the era of Colossal Cave and Zork. Duke-Nukem 2D and Captain Comic were awesome. I don't own an XBOX or any other game system, so take game reviews from my perspective -- who knows, it may be refreshing :) I won't pay for an app or game just to try it. If you expect me to test-drive your app, it's going to have to have a Free Trial. I'm still playing with the format, comments are welcome. I decided I should alphabetize the list today... so there's no order implied Let me know what you think of the idea of doing reviews, or the layout/whatever, and Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Run Oracle E-Business Suite Period Close Diagnostic

    - by Get Proactive Customer Adoption Team
    Untitled Document Be Proactive & Save Time—Use the Period Close Diagnostic During the Month Have you ever closed your books at the end of the month and, due to problems with your Oracle E-Business Suite Period Close, you found yourself working all night or all weekend to resolve your issues? You can avoid issues by running the Oracle E-Business Suite Period Close Diagnostics throughout the month, prior to closing Oracle Financial Assets, General Ledger, Payables, and/or Receivables. You can identify issues that will interfere with your period close early, preventing last minute fire drills. Correct your errors or, if you need Oracle Support’s assistance, attach the output to a service request for faster resolution by the support engineer. Oracle E-Business Suite Diagnostics are included in your Oracle Premier Support agreement at no extra charge. They are proactive, easy to use, tools provided by Oracle Support to ease the gathering and analyzing of information from your E-Business Suite, specific to an existing issue or setup. Formatted output displays the information gathered, the findings of the analysis, and the appropriate actions to take if necessary. These tools are designed for both the functional and technical user, providing no EBS administration features, so you can safely assign this responsibility to users who are not administrators. A good place to start with the Support Diagnostics is the install patch Note 167000.1. Everything you need is in this patch and you install it on top of your E-Business Suite. If you are on EBS 12.0.6 or below, Oracle delivers the diagnostic tests in a standard Oracle patch and you apply it using the adpatch utility. If you are on EBS release 12.1.1 or above, your diagnostics are already there. Oracle E-Business Suite Diagnostics: Prevent Issues—resolving configuration and data issues that would cause processes to fail Identify Issues Quickly—resolving problems without the need to contact Oracle Support Reduce Resolution Time—minimizing the time spent to resolve an issue by increasing support engineer efficiency In the example below, you will see how to run the EBS Period Close Diagnostic step-by-step using an SQLGL Period Closing Activity Test. This allows you to check throughout the month to identify and resolve any issue that might prevent closing the period in the General Ledger on schedule.   Click the Select Application button. Select your Application. In this example, we will use the Period Close test. Scroll down to Period Close Place a check mark in the Period Closing box in the Select column. Click the Execute button at the bottom of the page Input the parameters. Click the Submit button Click the Refresh button, until the Status of the test changes from “In Progress” to “Completed” Click the icon under, View Report to view the test results   The report will complete successfully or show completed with errors. The report will show where the error is located, what the error is, and what action(s) to take for resolution. Remember, if you need to work with Oracle Support to resolve your issue, attach the report to your Service Request so the engineer can start working the issue. Completed with errors Completed successfully with no errors If you have questions, please ask in the E-Business Suite Category’s Diagnostic Tools Community. You may find the answer waiting for you in a prior community discussion or in one of the resources posted by an Oracle Support moderator. Oracle’s Period Close Diagnostic, and the other E-Business Suite Diagnostics, save you time and help keep you on schedule. If you run the Period Close Diagnostic throughout the month, you can identify issues to resolve and get help, if needed. When opening a Service Request, attaching the output from the diagnostic report, speeds resolution. With the issues resolved ahead of time, your Period Close should complete without errors. Avoiding the unexpected, helps to close your books on time and without late nights or working through your weekend. Recommended Reads E-Business Suite Diagnostics Period / Year End Close [ID 402237.1] lists all of the Closing Period Diagnostic Tests. I highly recommend that customers execute these tests prior to closing a period. The period closing tests listed in this document help you identify known issues that prevent a successful period close. Use these tests prior to closing a period. To learn about all the available EBS Diagnostics, please review the E-Business Suite Diagnostics Overview [ID 342459.1].

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  • SSIS Reporting Pack v0.4 – Execution Report updated

    - by jamiet
    SSIS Reporting Pack is a suite of reports that I maintain at http://ssisreportingpack.codeplex.com/ that provide visualisation over the SSIS Catalog in SQL Server 2012 and attempt to add value over the reports that ship in the box. Work on the reports has stalled (my last SSIS Reporting Pack blog post was on 4th September 2011) as I’ve had rather more important things going on my life of late however I have recently checked-in a fix that couldn’t really be delayed. I discovered a problem with the Execution report that was causing the report to effectively hang, it was caused by this bit of SQL hidden away in the report definition: [generated_executables] AS (   SELECT  [new_executable].[execution_path],[new_executable].[parent_execution_path]   FROM    (           SELECT  [execution_path] = SUBSTRING([loop_iteration].[execution_path] ,1, [loop_iteration].length_exec_path - [loop_iteration].[char_index_close_square] + 1)           ,       [parent_execution_path] = SUBSTRING([loop_iteration].[execution_path] ,1, [loop_iteration].length_exec_path - [loop_iteration].[char_index_open_square])           FROM    (                   SELECT  [execution_path]                   ,       [char_index_open_square] = CHARINDEX('[',REVERSE([execution_path]),1)                   ,       [char_index_close_square] = CHARINDEX(']',REVERSE([execution_path]),1)                   ,       [length_exec_path] = LEN([execution_path])                   FROM    [exec_stats] es                   WHERE   execution_path LIKE '%\[%]%'  ESCAPE '\'                   )AS [loop_iteration]           ) AS [new_executable]   GROUP   BY [new_executable].[execution_path],[new_executable].[parent_execution_path]) It was there because SSIS does not currently treat a loop iteration as an executable yet I figured there was still value in being able to view it as such – this SQL essentially “invents” new executables for those loop iterations; its what enabled the following visualisation: where each of the three iterations of a For Each Loop called “FEL Loop over top performing regions” appear in the report. Unfortunately, as I alluded, this could under certain circumstances (most likely when there were many loop iterations) cause the report to hang as it waited for the results to be constructed and returned. The change that I have made eradicates this generation of “fake” executables and thus produces this visualisation instead: Notice that the three “children” of the For Each Loop are no longer the three iterations but actually the task (“EPT Call Data Export Package”) contained within that For Each Loop. The problem here is of course that there is no longer a visual distinction between those three iterations; I have instead made the full execution path viewable via a tooltip:   If you preferred the “old” way of presenting this information and are happy to put up with the performance degradation then I have kept the old version of the report hanging around in the reporting pack as “execution loop with iterations” however none of the other reports link to it so you will have to browse to it manually if you want to use it. Please let me know if you ARE using it – I would be very interested to hear about your experiences.   The last change to make you aware of in the execution report is that by default I no longer show OnPreValidate or OnPostValidate messages as I consider them to be superfluous and only serve to clutter up the results. If you want to put them back, well, its open source so go right ahead!   The latest release of SSIS Reporting Pack that contains all of these changes is v0.4 and can be downloaded from http://ssisreportingpack.codeplex.com/releases/view/88178   Feedback on all of the above changes would be very much appreciated. @Jamiet

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  • Agile Testing Days 2012 – My First Conference!

    - by Chris George
    I’d like to give you a bit of background first… so please bear with me! In 1996, whilst studying for my final year of my degree, I applied for a job as a C++ Developer at a small software house in Hertfordshire  After bodging up the technical part of the interview I didn’t get the job, but was offered a position as a QA Engineer instead. The role sounded intriguing and the pay was pretty good so in the absence of anything else I took it. Here began my career in the world of software testing! Back then, testing/QA was often an afterthought, something that was bolted on to the development process and very much a second class citizen. Test automation was rare, and tools were basic or non-existent! The internet was just starting to take off, and whilst there might have been testing communities and resources, we were certainly not exposed to any of them. After 8 years I moved to another small company, and again didn’t find myself exposed to any of the changes that were happening in the industry. It wasn’t until I joined Red Gate in 2008 that my view of testing and software development as a whole started to expand. But it took a further 4 years for my view of testing to be totally blown open, and so the story really begins… In May 2012 I was fortunate to land the role of Head of Test Engineering. Soon after, I received an email with details for the “Agile Testi However, in my new role, I decided that it was time to bite the bullet and at least go to one conference. Perhaps I could get some new ideas to supplement and support some of the ideas I already had.ng Days” conference in Potsdam, Germany. I looked over the suggested programme and some of the talks peeked my interest. For numerous reasons I’d shied away from attending conferences in the past, one of the main ones being that I didn’t see much benefit in attending loads of talks when I could just read about stuff like that on the internet. So, on the 18th November 2012, myself and three other Red Gaters boarded a plane at Heathrow bound for Potsdam, Germany to attend Agile Testing Days 2012. Tutorial Day – “Software Testing Reloaded” We chose to do the tutorials on the 19th, I chose the one titled “Software Testing Reloaded – So you wanna actually DO something? We’ve got just the workshop for you. Now with even less powerpoint!”. With such a concise and serious title I just had to see what it was about! I nervously entered the room to be greeted by tables, chairs etc all over the place, not set out and frankly in one hell of a mess! There were a few people in there playing a game with dice. Okaaaay… this is going to be a long day! Actually the dice game was an exercise in deduction and simplification… I found it very interesting and is certainly something I’ll be using at work as a training exercise! (I won’t explain the game here cause I don’t want to let the cat out of the bag…) The tutorial consisted of several games, exploring different aspects of testing. They were all practical yet required a fair amount of thin king. Matt Heusser and Pete Walen were running the tutorial, and presented it in a very relaxed and light-hearted manner. It was really my first experience of working in small teams with testers from very different backgrounds, and it was really enjoyable. Matt & Pete were very approachable and offered advice where required whilst still making you work for the answers! One of the tasks was to devise several strategies for testing some electronic dice. The premise was that a Vegas casino wanted to use the dice to appeal to the twenty-somethings interested in tech, but needed assurance that they were as reliable and random as traditional dice. This was a very interesting and challenging exercise that forced us to challenge various assumptions, determine/clarify requirements but most of all it was frustrating because the dice made a very very irritating beeping noise. Multiple that by at least 12 dice and I was dreaming about them all that night!! Some of the main takeaways that were brilliantly demonstrated through the games were not to make assumptions, challenge requirements, and have fun testing! The tutorial lasted the whole day, but to be honest the day went very quickly! My introduction into the conference experience started very well indeed, and I would talk to both Matt and Pete several times during the 4 days. Days 1,2 & 3 will be coming soon…  

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  • Use your own domain email and tired of SPAM? SPAMfighter FTW

    - by Dave Campbell
    I wouldn't post this if I hadn't tried it... and I paid for it myself, so don't anybody be thinking I'm reviewing something someone sent me! Long ago and far away I got very tired of local ISPs and 2nd phone lines and took the plunge and got hooked up to cable... yeah I know the 2nd phone line concept may be hard for everyone to understand, but that's how it was in 'the old days'. To avoid having to change email addresses all the time, I decided to buy a domain name, get minimal hosting, and use that for all email into the house. That way if I changed providers, all the email addresses wouldn't have to change. Of course, about a dozen domains later, I have LOTS of pop email addresses and even an exchange address to my client's server... times have changed. What also has changed is the fact that we get SPAM... 'back in the day' when I was a beta tester for the first ISP in Phoenix, someone tried sending an ad to all of us, and what he got in return for his trouble was a bunch of core dumps that locked up his email... if you don't know what a core dump is, ask your grandfather. But in today's world, we're all much more civilized than that, and as with many things, the criminals seem to have much more rights than we do, so we get inundated with email offering all sorts of wild schemes that you'd have to be brain-dead to accept, but yet... if people weren't accepting them, they'd stop sending them. I keep hoping that survival of the smartest would weed out the mental midgets that respond and then the jumk email stop, but that hasn't happened yet anymore than finding high-quality hearing aids at the checkout line of Safeway because of all the dimwits playing music too loud inside their car... but that's another whole topic and I digress. So what's the solution for all the spam? And I mean *all*... on that old personal email address, I am now getting over 150 spam messages a day! Yes I know that's why God invented the delete key, but I took it on as a challenge, and it's a matter of principle... why should I switch email addresses, or convert from [email protected] to something else, or have all my email filtered through some service just because some A-Hole somewhere has a site up trying to phish Ma & Pa Kettle (ask your grandfather about that too) out of their retirement money? Well... I got an email from my cousin the other day while I was writing yet another email rule, and there was a banner on the bottom of his email that said he was protected by SPAMfighter. SPAMfighter huh.... so I took a look at their site, and found yet one more of the supposed tools to help us. But... I read that they're a Microsoft Gold Partner... and that doesn't come lightly... so I took a gamble and here's what I found: I installed it, and had to do a couple things: 1) SPAMfighter stuffed the SPAMfighter folder into my client's exchange address... I deleted it, made a new SPAMfighter folder where I wanted it to go, then in the SPAMfighter Clients settings for Outlook, I told it to put all spam there. 2) It didn't seem to be doing anything. There's a ribbon button that you can select "Block", and I did that, wondering if I was 'training' it, but it wasn't picking up duplicates 3) I sent email to support, and wrote a post on the forum (not to self: reply to that post). By the time the folks from the home office responded, it was the next day, and first up, SPAMfighter knocked down everything that came through when Outlook opend... two thumbs up! I disabled my 'garbage collection' rule from Outlook, and told Outlook not to use the junk folder thinking it was interfering. 4) Day 2 seemed to go about like Day 1... but I hung in there. 5) Day 3 is now a whole new day... I had left Outlook open and hadn't looked at the PC since sometime late yesterday afternoon, and when I looked this morning, *every bit* of spam was in the SPAMfighter folder!! I'm a new paying customer After watching SPAMfighter work this morning, I've purchased a 1-year license, and I now can sit and watch as emails come in and disappear from my inbox into the SPAMfighter folder. No more continual tweaking of the rules. I've got SPAMfighter set to 'Very Hard' filtering... personally I'd rather pull the few real emails out of the SPAMfighter folder than pull spam out of the real folders. Yes this is simply another way of using the delete key, but you know what? ... it feels good :) Here's a screenshot of the stats after just about 48 hours of being onboard: Note that all the ones blocked by me were during Day 1 and 2... I've blocked none today, and everything is blocked. Stay in the 'Light!

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  • Yes, I did it - Skydiving in Mauritius

    Finally, I did it or better said we did it. Already back in November last year I saw the big billboard advertisement of Skydive Austral Mauritius near Caudan Waterfront in Port Louis and decided for myself that this is going to be the perfect birthday gift for my wife. Simply out of curiosity I would join her tandem jump with a second instructor. Due to her pregnancy of our son I had to be patient... But then finally, her birthday had arrived and on our midnight celebration session I showed her her netbook with the website preloaded. Actually, it was the "perfect" timing... Recovery from her cesarean is fine, local weather conditions are gorgious and the children were under surveillance of my mum - spending her annual holidays on the island. So, after late wake-up in the morning, we packed our stuff and off we went. According to Google Maps direction indication we had to drive for roughly 50km (only) but traffic here in Mauritius is always challenging. The dropzone is at the Zone Industrielle Mon Loisir Sugar Estate near Riviere du Rempart at the northern east coast. Anyways, we were not in a hurry and arrived there shortly after noon. The access road to the airfield are just small down-driven paths through sugar cane fields and according to our daughter "it's bumpy!". True true true... The facilities at Skydive Austral Mauritius are complete except for food. Enough space for parking, easy handling at the reception and a lot to see for the kids. There's even a big terrace with several sets of tables and chairs, small bar for soft drinks, strictly non-alcoholic. The team over there is all welcoming and warm-hearthy! Having the kids with us was no issue at all. Quite the opposite, our daugther was allowed to discover a lot of things than we adults did. Even visiting the small air plane was on the menu for her. Really great stuff! While waiting for our turn we enjoyed watching other people getting ready in the jump gear, taking off with the Cessna, and finally coming back down on the tandem parachute. Actually, the different expressions on their faces was one of the best parts while waiting. Great mental preparation as my wife was getting more anxious about her first jump... {loadposition content_adsense} First, we got some information about the procedures on the plane about how to get seated, tight up with our instructors and how to get ready for the jump off the plane as soon as we arrive the height of 10.000 ft. All well explained and easy to understand after all.Next, we met with our jumpers Chris and Lee aka "Rasta" to get dressed and ready for take-off. Those guys are really cool and relaxed for their job. From that point on, the DVD session / recording for my wife's birthday started and we really had a lot of fun... The difference between that small Cessna and a commercial flight with an Airbus or a Boeing is astronomic! The climb up to 10.000 ft took us roughly 25 minutes and we enjoyed the magnificent view over the turquoise lagunes near Poste de Flacq, Lafayette and Isle d'Ambre on the north-east coast. After flying through the clouds we sun-bathed and looked over "iced-sugar covered" Mauritius. You might have a look at the picture gallery of Skydive Mauritius for better imagination. The moment of truth, or better said, point of no return came after approximately 25 minutes. The door opens, moving into position on the side on top of the wheel and... out! Back flip and free fall! Slight turns and Wooooohooooo! through the clouds... It so amazing and breath-taking! So undescribable! You have to experience this yourself! Some seconds later the parachute opened and we glided smoothly with some turns and spins back down to the dropzone. The rest of the family could hear and see us soon and the landing was easy going. We never had any doubts or fear about our instructors. They did a great job and we are looking forward to book our next job. I might even consider to follow educational classes on skydiving and earn a license. By the way, feel free to get in touch with Skydive Austral Mauritius. Either via contact details on their website or tweeting a little bit with them. Follow the tweets of Chris and fellows on SkydiveAustral.

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  • Airline mess - what a journey

    - by Mike Dietrich
    What a day, what a journey ... Flew this noon from Munich to Zuerich for catch my ongoing flight to San Francisco with Swiss. And that day did start very well as Lufthansa messed up the connection flight by 42 minutes for a 35 minute flight. And as I was obviously the only passenger connection to San Francisco nobody picked me up at the airplane to bring me directly to my connection as Swiss did for the 8 passengers connection to Miami. So I missed my flight. What a start - and many thanks to Lufthansa. I was not the only one missing a connection as Lufthansa/Swiss had canceled the flight before due to "technical problems". In Zuerich Swiss did rebook me via Frankfurt with Lufthansa to board a United Airlines flight to San Francisco. "Ouch" I thought. I had my share of experience with United already as they've messed up my luggage on the way to San Francisco some years ago and it took them five (!!!) days to fly my bag over and deliver it. But actually it was the only option today. So I said "Yes". A big mistake as I've learned later on. The Frankfurt flight was delayed as well "due to a late incoming aircraft". But there was plenty of time. And I went to the Swiss counter at the gate and let them check if my baggage is on that flight to Frankfurt. They've said "Yes". Boarding the plane with a delay of 45 minutes (the typical Lufthansa delay these days) I spotted my Rimowa trolley right next to the plane on the airfield. So I was sure that it will be send to Frankfurt. In Frankfurt I went to the United counter once it did open - had to go through the passport check they do for US flights as well - and they've said "Yes, your luggage is with us". Well ... Arriving in San Francisco with just a bit of a some minutes delay and a very fast immigration procedure I saw the first bags with Priority tags getting pushed to the baggage claim - but mine was not there. I did wait ... and wait ... and wait. Well, thanks United, you did it again!!! I flew twice in the past years United Airlines - and in both cases they've messed up my luggage on the way to San Francisco. How lovely is that ... Now the real fun started again as the lady at the "Lost and Found" counter for luggage spotted my luggage in her system in Zuerich - and told me it's supposed to be sent with LH1191 to Frankfurt on Sept 27. But this was yesterday in Europe - it's already Sept 28 - and I saw my luggage in front of the airplane. So I'd suppose it's in Frankfurt already. But what could she do? Nothing but doing the awful paperwork. And "No Mr Dietrich, we don't call international numbers". Thank you, United. Next time I'll try to get a contract for a US land line in advance. They can't even tell you which plane will bring your luggage. It may be tomorrow with UA flight arriving around 4pm in SFO. I'm looking forward to some hours in the wonderful United Airlines call center waiting line. Last time I did spend 60-90 minutes every day until I got my luggage. If it takes again that long then OOW will be over by then. I love airline travel - and especially with United Airlines. And by the way ... they gave us these nice fancy packages during the flight:  That looks good - what's in that box??? Yes, really ... a bag of potato chips. Pure fat - very healthy.  I doubt that I'll ever fly United Airlines again!!!

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  • boot issues - long delay, then "gave up waiting for root device"

    - by chazomaticus
    I've had this issue on and off for about two years now. I noticed it on a new (custom built) machine running 10.04 when that first came out, but then it went away until a few months ago. I've gone through a number of hard drive changes but I can't say specifically what if anything I changed hardware-wise to make it stop or start happening. I had assumed upgrading to a modern Ubuntu version would fix the issue, so I installed 12.04 beta on a spare partition last night, but it's still happening. Here's the issue. After grub loads and I select a kernel to boot, the screen goes blank save for a blinking cursor. It sits in this state for many long minutes before it finally gives up and gives me an initramfs shell with the message gave up waiting for root device (and lists the /dev/disk/by-uuid/... path it was waiting for) but no other specific diagnostic information. Now, here's the tricky part. For one, the problem is intermittent - sometimes it progresses from the blinking cursor to the Ubuntu splash boot screen in a few seconds, and once it gets that far it always continues booting fine. The really bizarre thing is that I can "force" it to "find" the root device by repeatedly pressing the space bar and hitting the machine's power button. If I tap those enough, eventually I will notice the hard drive light coming on, at which point it will always continue the boot process after a few seconds. Interestingly, if I wait slightly too long before pressing the power button (30s?), as soon as I press it I get the gave up waiting message and the initramfs shell. I've tried setting up /etc/fstab (and the grub menu.lst or whatever it's called nowadays) to use device names (e.g. /dev/sda1) instead of UUIDs, but I get the same effect just with the device name, not UUID, in the error message. I should also mention that when I boot to Windows 7, there is no issue. It boots slowly all the time just by virtue of being Windows, but it never hangs indefinitely. This would seem to indicate it's a problem in Ubuntu, not the hardware. It's pretty annoying to have to babysit the computer every time it boots. Any ideas? I'm at a loss. Not even sure how to diagnose the issue. Thanks! EDIT: Here's some dmesg output from 10.04. The 15 second gap is where it was doing nothing. I pressed the power button and space bar a few times, and the stuff at 16 seconds happened. Not sure what any of it means. [ 1.320250] scsi18 : ahci [ 1.320294] scsi19 : ahci [ 1.320320] ata19: SATA max UDMA/133 abar m8192@0xfd4fe000 port 0xfd4fe100 ir q 18 [ 1.320323] ata20: SATA max UDMA/133 abar m8192@0xfd4fe000 port 0xfd4fe180 ir q 18 [ 1.403886] usb 2-4: new high speed USB device using ehci_hcd and address 4 [ 1.562558] usb 2-4: configuration #1 chosen from 1 choice [ 16.477824] ata16: SATA link down (SStatus 0 SControl 300) [ 16.477843] ata19: SATA link down (SStatus 0 SControl 300) [ 16.477857] ata3: SATA link down (SStatus 0 SControl 300) [ 16.477895] ata15: SATA link down (SStatus 0 SControl 300) [ 16.477906] ata20: SATA link down (SStatus 0 SControl 300) [ 16.477977] ata17: SATA link down (SStatus 0 SControl 300) [ 16.478003] ata12: SATA link down (SStatus 0 SControl 300) [ 16.478046] ata13: SATA link down (SStatus 0 SControl 300) [ 16.478063] ata14: SATA link down (SStatus 0 SControl 300) [ 16.478108] ata11: SATA link down (SStatus 0 SControl 300) [ 16.478123] ata18: SATA link up 1.5 Gbps (SStatus 113 SControl 300) [ 16.478127] ata6: SATA link down (SStatus 0 SControl 300) [ 16.478157] ata5: SATA link down (SStatus 0 SControl 300) [ 16.478193] ata18.00: ATAPI: MARVELL VIRTUALL, 1.09, max UDMA/66 After that, it took its sweet time, and I had to keep hitting space bar to coax it along. Here's some more dmesg output from a little later in the boot process: [ 17.982291] input: BTC USB Multimedia Keyboard as /devices/pci0000:00/0000:00 :13.0/usb5/5-2/5-2:1.0/input/input4 [ 17.982335] generic-usb 0003:046E:5506.0002: input,hidraw1: USB HID v1.10 Key board [BTC USB Multimedia Keyboard] on usb-0000:00:13.0-2/input0 [ 18.005211] input: BTC USB Multimedia Keyboard as /devices/pci0000:00/0000:00 :13.0/usb5/5-2/5-2:1.1/input/input5 [ 18.005274] generic-usb 0003:046E:5506.0003: input,hiddev96,hidraw2: USB HID v1.10 Device [BTC USB Multimedia Keyboard] on usb-0000:00:13.0-2/input1 [ 22.484906] EXT4-fs (sda6): INFO: recovery required on readonly filesystem [ 22.484910] EXT4-fs (sda6): write access will be enabled during recovery [ 22.548542] EXT4-fs (sda6): recovery complete [ 22.549074] EXT4-fs (sda6): mounted filesystem with ordered data mode [ 32.516772] Adding 20482832k swap on /dev/sda5. Priority:-1 extents:1 across:20482832k [ 32.742540] udev: starting version 151 [ 33.002004] Bluetooth: Atheros AR30xx firmware driver ver 1.0 [ 33.008135] parport_pc 00:09: reported by Plug and Play ACPI [ 33.008186] parport0: PC-style at 0x378, irq 7 [PCSPP,TRISTATE] [ 33.012076] lp: driver loaded but no devices found [ 33.037271] ppdev: user-space parallel port driver [ 33.090256] lp0: using parport0 (interrupt-driven). Any clues in there?

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  • A Knights Tale

    - by Phil Factor
    There are so many lessons to be learned from the story of Knight Capital losing nearly half a billion dollars as a result of a deployment gone wrong. The Knight Capital Group (KCG N) was an American global financial services firm engaging in market making, electronic execution, and institutional sales and trading. According to the recent order (File No.3.15570) against Knight Capital by U.S. Securities and Exchange Commission?, Knight had, for many years used some software which broke up incoming “parent” orders into smaller “child” orders that were then transmitted to various exchanges or trading venues for execution. A tracking ‘cumulative quantity’ function counted the number of ‘child’ orders and stopped the process once the total of child orders matched the ‘parent’ and so the parent order had been completed. Back in the mists of time, some code had been added to it  which was excuted if a particular flag was set. It was called ‘power peg’ and seems to have had a similar design and purpose, but, one guesses, would have shared the same tracking function. This code had been abandoned in 2003, but never deleted. In 2005, The tracking function was moved to an earlier point in the main process. It would seem from the account that, from that point, had that flag ever been set, the old ‘Power Peg’ would have been executed like Godzilla bursting from the ice, making child orders without limit without any tracking function. It wasn’t, presumably because the software that set the flag was removed. In 2012, nearly a decade after ‘Power Peg’ was abandoned, Knight prepared a new module to their software to cope with the imminent Retail Liquidity Program (RLP) for the New York Stock Exchange. By this time, the flag had remained unused and someone made the fateful decision to reuse it, and replace the old ‘power peg’ code with this new RLP code. Had the two actions been done together in a single automated deployment, and the new deployment tested, all would have been well. It wasn’t. To quote… “Beginning on July 27, 2012, Knight deployed the new RLP code in SMARS in stages by placing it on a limited number of servers in SMARS on successive days. During the deployment of the new code, however, one of Knight’s technicians did not copy the new code to one of the eight SMARS computer servers. Knight did not have a second technician review this deployment and no one at Knight realized that the Power Peg code had not been removed from the eighth server, nor the new RLP code added. Knight had no written procedures that required such a review.” (para 15) “On August 1, Knight received orders from broker-dealers whose customers were eligible to participate in the RLP. The seven servers that received the new code processed these orders correctly. However, orders sent with the repurposed flag to the eighth server triggered the defective Power Peg code still present on that server. As a result, this server began sending child orders to certain trading centers for execution. Because the cumulative quantity function had been moved, this server continuously sent child orders, in rapid sequence, for each incoming parent order without regard to the number of share executions Knight had already received from trading centers. Although one part of Knight’s order handling system recognized that the parent orders had been filled, this information was not communicated to SMARS.” (para 16) SMARS routed millions of orders into the market over a 45-minute period, and obtained over 4 million executions in 154 stocks for more than 397 million shares. By the time that Knight stopped sending the orders, Knight had assumed a net long position in 80 stocks of approximately $3.5 billion and a net short position in 74 stocks of approximately $3.15 billion. Knight’s shares dropped more than 20% after traders saw extreme volume spikes in a number of stocks, including preferred shares of Wells Fargo (JWF) and semiconductor company Spansion (CODE). Both stocks, which see roughly 100,000 trade per day, had changed hands more than 4 million times by late morning. Ultimately, Knight lost over $460 million from this wild 45 minutes of trading. Obviously, I’m interested in all this because, at one time, I used to write trading systems for the City of London. Obviously, the US SEC is in a far better position than any of us to work out the failings of Knight’s IT department, and the report makes for painful reading. I can’t help observing, though, that even with the breathtaking mistakes all along the way, that a robust automated deployment process that was ‘all-or-nothing’, and tested from soup to nuts would have prevented the disaster. The report reads like a Greek Tragedy. All the way along one wants to shout ‘No! not that way!’ and ‘Aargh! Don’t do it!’. As the tragedy unfolds, the audience weeps for the players, trapped by a cruel fate. All application development and deployment requires defense in depth. All IT goes wrong occasionally, but if there is a culture of defensive programming throughout, the consequences are usually containable. For financial systems, these defenses are required by statute, and ignored only by the foolish. Knight’s mistakes weren’t made by just one hapless sysadmin, but were progressive errors by an  IT culture spanning at least ten years.  One can spell these out, but I think they’re obvious. One can only hope that the industry studies what happened in detail, learns from the mistakes, and draws the right conclusions.

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