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• How do you splice out a part of an xvid encoded avi file, with ffmpeg? (no problems with other files

  - by yegor

  Im using the following command, which works for most files, except what seems to be xvid encoded ones /usr/bin/ffmpeg -sameq -i file.avi -ss 00:01:00 -t 00:00:30 -ac 2 -r 25 -copyts output.avi So this should basically splice out 30 seconds of video + audio, starting from 1 minute mark. It does START encoding at the 00:01:00 mark but it goes all the way to the end of the file for some reason, ignoring that I want just 30 seconds. The output looks like this. FFmpeg version git-ecc4bdd, Copyright (c) 2000-2010 the FFmpeg developers built on May 31 2010 04:52:24 with gcc 4.4.3 20100127 (Red Hat 4.4.3-4) configuration: --enable-libx264 --enable-libxvid --enable-libmp3lame --enable-libopenjpeg --enable-libfaac --enable-libvorbis --enable-gpl --enable-nonfree --enable-libxvid --enable-pthreads --enable-libfaad --extra-cflags=-fPIC --enable-postproc --enable-libtheora --enable-libvorbis --enable-shared libavutil 50.15. 2 / 50.15. 2 libavcodec 52.67. 0 / 52.67. 0 libavformat 52.62. 0 / 52.62. 0 libavdevice 52. 2. 0 / 52. 2. 0 libavfilter 1.20. 0 / 1.20. 0 libswscale 0.10. 0 / 0.10. 0 libpostproc 51. 2. 0 / 51. 2. 0 [mpeg4 @ 0x17cf770]Invalid and inefficient vfw-avi packed B frames detected Input #0, avi, from 'file.avi': Metadata: ISFT : VirtualDubMod 1.5.10.2 (build 2540/release) Duration: 00:02:00.00, start: 0.000000, bitrate: 1587 kb/s Stream #0.0: Video: mpeg4, yuv420p, 672x368 [PAR 1:1 DAR 42:23], 25 tbr, 25 tbn, 25 tbc Stream #0.1: Audio: ac3, 48000 Hz, 5.1, s16, 448 kb/s File 'lol6.avi' already exists. Overwrite ? [y/N] y Output #0, avi, to 'lol6.avi': Metadata: ISFT : Lavf52.62.0 Stream #0.0: Video: mpeg4, yuv420p, 672x368 [PAR 1:1 DAR 42:23], q=2-31, 200 kb/s, 25 tbn, 25 tbc Stream #0.1: Audio: mp2, 48000 Hz, 2 channels, s16, 64 kb/s Stream mapping: Stream #0.0 -> #0.0 Stream #0.1 -> #0.1 Press [q] to stop encoding [mpeg4 @ 0x17cf770]Invalid and inefficient vfw-avi packed B frames detected [buffer @ 0x184b610]Buffering several frames is not supported. Please consume all available frames before adding a new one. frame= 1501 fps=104 q=0.0 Lsize= 15612kB time=30.02 bitrate=4259.7kbits/s ts/s video:15303kB audio:235kB global headers:0kB muxing overhead 0.482620% if I convert this file to mp4 for example, and then perform the same action, it works perfectly.

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• How to set up a file server in a restricted corporate environment

  - by Emilio M Bumachar

  I work in a big corporation, and the disk space my team gets in the corporate file server is so low, I am considering turning my work PC into a file server. I ask this community for links to tutorials, software suggestions, and advice in general about how to set it up. My machine is an Intel Core2Duo E7500 @ 3GHz, 3 GB of RAM, Running Windows XP Service Pack 3. Upgrading, formatting or installing another OS is out of the question. But I do have Administrator priviledges on the PC, and I can install programs (at least for now). A lot of security software I don't even know about is and must remain installed. But I only need communication whithin the corporate network, which is not restricted. People have usernames (logins) on the corporate network, and I need to use them to restrict access. Simply put, I have a list of logins of team members, and only people in the list should access the files. I have about 150 GB of free disk space. I'm thinking of allocating 100 GB to the team's shared files. I plan monthly backups on machines of co-workers, same configuration. But automation of backups is a nice, unnecessary feature: it's totally acceptable for me to manually copy the contents to a different machine once a month. Uptime is important, as everyone would use these files in their daily work. I have experience as a python and C programmer, but no experience whatsoever as a sysadmin, and almost nothing of my programming experience is network programming. I'm a complete beginner in this. Thanks in advance for any help. EDIT I honestly appreciate all the warnings, I really do, but what I plan to make available is mostly stuff that now is solely on DVDs just for space reasons. It's 'daily work' to read them, but 'daily work write' files will remain on the corporate server. As for the importance of uptime, I think I overstated it: a few outages are OK, it's already an improvement over getting the DVDs. As for policy, my manager is kind of on my side, I will confirm that before making my move. As for getting more space through the proper channels, well, that was Plan A, and it's still on the table... But I don't have much hope. I'm not as "core businees" as I'd like.

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• How do you splice out a part of an xvid encoded avi file, with ffmpeg? (no problems with other files)

  - by user11955

  Im using the following command, which works for most files, except what seems to be xvid encoded ones /usr/bin/ffmpeg -sameq -i file.avi -ss 00:01:00 -t 00:00:30 -ac 2 -r 25 -copyts output.avi So this should basically splice out 30 seconds of video + audio, starting from 1 minute mark. It does START encoding at the 00:01:00 mark but it goes all the way to the end of the file for some reason, ignoring that I want just 30 seconds. The output looks like this. FFmpeg version git-ecc4bdd, Copyright (c) 2000-2010 the FFmpeg developers built on May 31 2010 04:52:24 with gcc 4.4.3 20100127 (Red Hat 4.4.3-4) configuration: --enable-libx264 --enable-libxvid --enable-libmp3lame --enable-libopenjpeg --enable-libfaac --enable-libvorbis --enable-gpl --enable-nonfree --enable-libxvid --enable-pthreads --enable-libfaad --extra-cflags=-fPIC --enable-postproc --enable-libtheora --enable-libvorbis --enable-shared libavutil 50.15. 2 / 50.15. 2 libavcodec 52.67. 0 / 52.67. 0 libavformat 52.62. 0 / 52.62. 0 libavdevice 52. 2. 0 / 52. 2. 0 libavfilter 1.20. 0 / 1.20. 0 libswscale 0.10. 0 / 0.10. 0 libpostproc 51. 2. 0 / 51. 2. 0 [mpeg4 @ 0x17cf770]Invalid and inefficient vfw-avi packed B frames detected Input #0, avi, from 'file.avi': Metadata: ISFT : VirtualDubMod 1.5.10.2 (build 2540/release) Duration: 00:02:00.00, start: 0.000000, bitrate: 1587 kb/s Stream #0.0: Video: mpeg4, yuv420p, 672x368 [PAR 1:1 DAR 42:23], 25 tbr, 25 tbn, 25 tbc Stream #0.1: Audio: ac3, 48000 Hz, 5.1, s16, 448 kb/s File 'lol6.avi' already exists. Overwrite ? [y/N] y Output #0, avi, to 'lol6.avi': Metadata: ISFT : Lavf52.62.0 Stream #0.0: Video: mpeg4, yuv420p, 672x368 [PAR 1:1 DAR 42:23], q=2-31, 200 kb/s, 25 tbn, 25 tbc Stream #0.1: Audio: mp2, 48000 Hz, 2 channels, s16, 64 kb/s Stream mapping: Stream #0.0 -> #0.0 Stream #0.1 -> #0.1 Press [q] to stop encoding [mpeg4 @ 0x17cf770]Invalid and inefficient vfw-avi packed B frames detected [buffer @ 0x184b610]Buffering several frames is not supported. Please consume all available frames before adding a new one. frame= 1501 fps=104 q=0.0 Lsize= 15612kB time=30.02 bitrate=4259.7kbits/s ts/s video:15303kB audio:235kB global headers:0kB muxing overhead 0.482620% if I convert this file to mp4 for example, and then perform the same action, it works perfectly.

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• Can not get sound over hdmi in kubuntu 9.10

  - by user32509

  I have used a hdmi cable to connect my lcd (which is connected with my speakers) with my nvida 275 gtx grafic card. I can not get the sound output to work. The hardware itself is working probably - I tested it under windows. Currently I am running Kubuntu 9.10 64 with Nvidia 190.53. The sound output worked fine before I installed the hdmi connection. (German output - i can change it, if you tell me how :)) aplay -l **** Liste von PLAYBACK Geräten **** Karte 0: Intel [HDA Intel], Gerät 0: ALC889A Analog [ALC889A Analog] Untergeordnete Geräte: 1/1 Untergeordnetes Gerät '0: subdevice #0 Karte 0: Intel [HDA Intel], Gerät 1: ALC889A Digital [ALC889A Digital] Untergeordnete Geräte: 1/1 Untergeordnetes Gerät '0: subdevice #0 aplay -L front:CARD=Intel,DEV=0 HDA Intel, ALC889A Analog Front speakers surround40:CARD=Intel,DEV=0 HDA Intel, ALC889A Analog 4.0 Surround output to Front and Rear speakers surround41:CARD=Intel,DEV=0 HDA Intel, ALC889A Analog 4.1 Surround output to Front, Rear and Subwoofer speakers surround50:CARD=Intel,DEV=0 HDA Intel, ALC889A Analog 5.0 Surround output to Front, Center and Rear speakers surround51:CARD=Intel,DEV=0 HDA Intel, ALC889A Analog 5.1 Surround output to Front, Center, Rear and Subwoofer speakers surround71:CARD=Intel,DEV=0 HDA Intel, ALC889A Analog 7.1 Surround output to Front, Center, Side, Rear and Woofer speakers iec958:CARD=Intel,DEV=0 HDA Intel, ALC889A Digital IEC958 (S/PDIF) Digital Audio Output null Discard all samples (playback) or generate zero samples (capture) pulse Playback/recording through the PulseAudio sound server And i disabled mute in kmix an all channels :) Edit: lspci -v ... 00:1b.0 Audio device: Intel Corporation 82801I (ICH9 Family) HD Audio Controller (rev 02) Subsystem: Giga-byte Technology Device a022 Flags: bus master, fast devsel, latency 0, IRQ 22 Memory at ea400000 (64-bit, non-prefetchable) [size=16K] Capabilities: [50] Power Management version 2 Capabilities: [60] Message Signalled Interrupts: Mask- 64bit+ Queue=0/0 Enable- Capabilities: [70] Express Root Complex Integrated Endpoint, MSI 00 Capabilities: [100] Virtual Channel <?> Capabilities: [130] Root Complex Link <?> Kernel driver in use: HDA Intel Kernel modules: snd-hda-intel ... cat /proc/asound/version Advanced Linux Sound Architecture Driver Version 1.0.20. lsmod | grep snd_hda_intel snd_hda_intel 31880 2 snd_hda_codec 87584 2 snd_hda_codec_realtek,snd_hda_intel snd_pcm 93160 3 snd_hda_intel,snd_hda_codec,snd_pcm_oss snd 77096 16 snd_hda_codec_realtek,snd_hda_intel,snd_hda_codec,snd_hwdep,snd_pcm_oss,snd_mixer_oss,snd_pcm,snd_seq_oss,snd_rawmidi,snd_seq,snd_timer,snd_seq_device snd_page_alloc 10928 2 snd_hda_intel,snd_pcm I think I am missing the something-hdmi module? Is there such a thing?

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• Slow WLAN file transfer between server and tablet

  - by user266985

  My file server is running Ubuntu 12.04 and I'm sharing files from it over samba. It is connected via gigabit ethernet. My desktop, running Windows 8.1, is also connected via gigabit ethernet. I can transfer files between the two and completely saturate that gigabit pipe. However, I just got a Surface Pro 2, and I'm trying to stream HD movies from my server to the device over WiFi. For some reason, I can't break much past 1.5MB/s transferring files over the network. I've tried streaming through XBMC and a standard file copy; no difference. To add the confusion, if I connect to my guest network and then use my VPN server (installed on the router) to access the file server, I get around 3.2MB/s. I've been running diagnostics to determine the root and I think I've found it but I have no idea what is causing it or how to fix it. Router: Asus RT-N66U Surface Pro 2 Network Card: Marvell Avastar 350N (Driver 19/09/2013 v14.69.24044.150) InSSIDer: Link Score: 100 Co-Channels: 0 Overlapping: 0 5GHz Network Channel: 48+44 iperf File Server as Server; Surface Pro 2 as Client - TCP Performance: Acceptable ------------------------------------------------------------ Server listening on TCP port 5001 TCP window size: 85.3 KByte (default) ------------------------------------------------------------ [ 4] local 192.168.0.90 port 5001 connected with 192.168.0.56 port 57367 [ ID] Interval Transfer Bandwidth [ 4] 0.0- 1.0 sec 10.1 MBytes 84.7 Mbits/sec [ 4] 1.0- 2.0 sec 10.4 MBytes 87.6 Mbits/sec [ 4] 2.0- 3.0 sec 10.6 MBytes 88.8 Mbits/sec [ 4] 3.0- 4.0 sec 10.7 MBytes 89.5 Mbits/sec [ 4] 4.0- 5.0 sec 10.1 MBytes 84.4 Mbits/sec [ 4] 5.0- 6.0 sec 10.2 MBytes 85.8 Mbits/sec [ 4] 6.0- 7.0 sec 7.04 MBytes 59.1 Mbits/sec [ 4] 7.0- 8.0 sec 10.8 MBytes 90.2 Mbits/sec [ 4] 8.0- 9.0 sec 10.6 MBytes 89.1 Mbits/sec [ 4] 9.0-10.0 sec 8.62 MBytes 72.3 Mbits/sec [ 4] 0.0-10.0 sec 99.2 MBytes 83.1 Mbits/sec iperf Surface Pro 2 as Server, File Server as Client Performance: Poor ------------------------------------------------------------ Client connecting to 192.168.0.56, TCP port 5001 TCP window size: 22.9 KByte (default) ------------------------------------------------------------ [ 3] local 192.168.0.90 port 40233 connected with 192.168.0.56 port 5001 [ ID] Interval Transfer Bandwidth [ 3] 0.0- 1.0 sec 1.50 MBytes 12.6 Mbits/sec [ 3] 1.0- 2.0 sec 1.50 MBytes 12.6 Mbits/sec [ 3] 2.0- 3.0 sec 1.50 MBytes 12.6 Mbits/sec [ 3] 3.0- 4.0 sec 1.25 MBytes 10.5 Mbits/sec [ 3] 4.0- 5.0 sec 1.62 MBytes 13.6 Mbits/sec [ 3] 5.0- 6.0 sec 1.50 MBytes 12.6 Mbits/sec [ 3] 6.0- 7.0 sec 1.38 MBytes 11.5 Mbits/sec [ 3] 7.0- 8.0 sec 1.50 MBytes 12.6 Mbits/sec [ 3] 8.0- 9.0 sec 1.50 MBytes 12.6 Mbits/sec [ 3] 9.0-10.0 sec 1.62 MBytes 13.6 Mbits/sec [ 3] 0.0-10.1 sec 15.0 MBytes 12.4 Mbits/sec For some reason, it gets capped and I haven't got a clue why. Any suggestions? Edit: My link speed is reported as 270Mbps by Windows. I'm less than two metres from the router with a clear line of sight.

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• CodePlex Daily Summary for Wednesday, December 08, 2010

  CodePlex Daily Summary for Wednesday, December 08, 2010Popular ReleasesAlgorithmia: Algorithmia 1.1: Algorithmia v1.1, released on December 8th, 2010.SubtitleTools: SubtitleTools 1.1: Added a better ToUTF-8 converter (not just from windows-1256 to utf-8). Refactored OpenFileDialogs to a more MVVM friendly behavior.SuperSocket, an extensible socket application framework: SuperSocket 1.0 SP1: Fixed bugs: fixed a potential bug that the running state hadn't been updated after socket server stopped fixed a synchronization issue when clearing timeout session fixed a bug in ArraySegmentList fixed a bug on getting configuration valueHydroDesktop - CUAHSI Hydrologic Information System Desktop Application: 1.1.340: HydroDesktop 1.1 Stable Release (Build 340)CslaGenFork: CslaGenFork 4.0 CTP 2: The version is 4.0.1 CTP2 and was released 2010 December 7 and includes the following files: CslaGenFork 4.0.1-2010-12-07 Setup.msi Templates-2010-10-07.zip For getting started instructions, refer to How to section. Overview of the changes Since CTP1 there were 53 work items closed (28 features, 24 issues and 1 task). During this 60 days a lot of work has been done on several areas. First the stereotypes: EditableRoot is OK EditableChild is OK EditableRootCollection is OK Editable...My Web Pages Starter Kit: 1.3.1 Production Release (Security HOTFIX): Due to a critical security issue, it's strongly advised to update the My Web Pages Starter Kit to this version. Possible attackers could misuse the image upload to transmit any type of file to the website. If you already have a running version of My Web Pages Starter Kit 1.3.0, you can just replace the ftb.imagegallery.aspx file in the root directory with the one attached to this release.EnhSim: EnhSim 2.2.0 ALPHA: 2.2.0 ALPHAThis release adds in the changes for 4.03a. at level 85 To use this release, you must have the Microsoft Visual C++ 2010 Redistributable Package installed. This can be downloaded from http://www.microsoft.com/downloads/en/details.aspx?FamilyID=A7B7A05E-6DE6-4D3A-A423-37BF0912DB84 To use the GUI you must have the .NET 4.0 Framework installed. This can be downloaded from http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9cfb2d51-5ff4-4491-b0e5-b386f32c0992 - Updated En...ASP.NET MVC Project Awesome (jQuery Ajax helpers): 1.4: A rich set of helpers (controls) that you can use to build highly responsive and interactive Ajax-enabled Web applications. These helpers include Autocomplete, AjaxDropdown, Lookup, Confirm Dialog, Popup Form, Popup and Pager new stuff: popup WhiteSpaceFilterAttribute tested on mozilla, safari, chrome, opera, ie 9b/8/7/6nopCommerce. ASP.NET open source shopping cart: nopCommerce 1.90: To see the full list of fixes and changes please visit the release notes page (http://www.nopCommerce.com/releasenotes.aspx).TweetSharp: TweetSharp v2.0.0.0 - Preview 4: Documentation for this release may be found at http://tweetsharp.codeplex.com/wikipage?title=UserGuide&referringTitle=Documentation. Note: This code is currently preview quality. Preview 4 ChangesReintroduced fluent interface support via satellite assembly Added entities support, entity segmentation, and ITweetable/ITweeter interfaces for client development Numerous fixes reported by preview users Preview 3 ChangesNumerous fixes and improvements to core engine Twitter API coverage: a...myCollections: Version 1.2: New in version 1.2: Big performance improvement. New Design (Added Outlook style View, New detail view, New Groub By...) Added Sort by Media Added Manage Movie Studio Zoom preference is now saved. Media name are now editable. Added Portuguese version You can now Hide details panel Add support for FLAC tags You can now imports books from BibTex Xml file BugFixingmytrip.mvc (CMS & e-Commerce): mytrip.mvc 1.0.49.0 beta: mytrip.mvc 1.0.49.0 beta web Web for install hosting System Requirements: NET 4.0, MSSQL 2008 or MySql (auto creation table to database) if .\SQLEXPRESS auto creation database (App_Data folder) mytrip.mvc 1.0.49.0 beta src System Requirements: Visual Studio 2010 or Web Deweloper 2010 MSSQL 2008 or MySql (auto creation table to database) if .\SQLEXPRESS auto creation database (App_Data folder) Connector/Net 6.3.4, MVC3 RC WARNING For run and debug mytrip.mvc 1.0.49.0 beta src download and ...MiniTwitter: 1.62: MiniTwitter 1.62 ???? ?? ??????????????????????????????????????? 140 ?????????????????????????? ???????????????????????????????? ?? ??????????????????????????????????Phalanger - The PHP Language Compiler for the .NET Framework: 2.0 (December 2010): The release is targetted for stable daily use. With improved performance and enhanced compatibility with several latest PHP open source applications; it makes this release perfect replacement of your old PHP runtime. Changes made within this release include following and much more: Performance improvements based on real-world applications experience. We determined biggest bottlenecks and we found and removed overheads causing performance problems in many PHP applications. Reimplemented nat...Chronos WPF: Chronos v2.0 Beta 3: Release notes: Updated introduction document. Updated Visual Studio 2010 Extension (vsix) package. Added horizontal scrolling to the main window TaskBar. Added new styles for ListView, ListViewItem, GridViewColumnHeader, ... Added a new WindowViewModel class (allowing to fetch data). Added a new Navigate method (with several overloads) to the NavigationViewModel class (protected). Reimplemented Task usage for the WorkspaceViewModel.OnDelete method. Removed the reflection effect...MDownloader: MDownloader-0.15.26.7024: Fixed updater; Fixed MegauploadDJ - jQuery WebControls for ASP.NET: DJ 1.2: What is new? Update to support jQuery 1.4.2 Update to support jQuery ui 1.8.6 Update to Visual Studio 2010 New WebControls with samples added Autocomplete WebControl Button WebControl ToggleButt WebControl The example web site is including in source code project.LateBindingApi.Excel: LateBindingApi.Excel Release 0.7g: Unterschiede zur Vorgängerversion: - Zusätzliche Interior Properties - Group / Ungroup Methoden für Range - Bugfix COM Reference Handling für Application Objekt in einigen Klassen Release+Samples V0.7g: - Enthält Laufzeit DLL und Beispielprojekte Beispielprojekte: COMAddinExample - Demonstriert ein versionslos angebundenes COMAddin Example01 - Background Colors und Borders für Cells Example02 - Font Attributes undAlignment für Cells Example03 - Numberformats Example04 - Shapes, WordArts, P...ESRI ArcGIS Silverlight Toolkit: November 2010 - v2.1: ESRI ArcGIS Silverlight Toolkit v2.1 Added Windows Phone 7 build. New controls added: InfoWindow ChildPage (Windows Phone 7 only) See what's new here full details for : http://help.arcgis.com/en/webapi/silverlight/help/#/What_s_new_in_2_1/016600000025000000/ Note: Requires Visual Studio 2010, .NET 4.0 and Silverlight 4.0.ASP .NET MVC CMS (Content Management System): Atomic CMS 2.1.1: Atomic CMS 2.1.1 release notes Atomic CMS installation guide New ProjectsCore Motives Tracking Web Part: This C# web part was created to allow users of SharePoint 2007 to place CoreMotives (http://www.coremotives.com) tracking code on any web part page. Can also be used in master pages and page layouts.CPEBook: OsefEatFrsh: Keep Track of contents of your Fridge. Eat items while they are still fresh.ENUH10Publisher: Et prosjekt for studenter ved eCademy H10EVE Community Portal: EVE Community Portal is a complete community portal for EVE alliances (and corporations), which will host everything an eve alliance needs, from a forum and blogs to every tool you could whish for and more...FER CSLA.NET Compact: .NET Compact Framework edition of CSLA.NET application framework.Finger Mouse: it's a good idea and simple program help you to use the mouse feature from webcam (without mouse) note : you should have i3 or higher processorGambaru: Gambaru é um techdemo de um game 3D desenvolvido em Delphi. Utiliza engine de física Newton e Open GL (pacote GL-Scene). Foi apresentado como trabalho de conclusão de curso no SENAC-SP por Marcelo, Daniel e Thais em 2007. Exploramos o universo Samurai. Contribua, programe, sonhe!GameBoyEmu: ????，GameBoy ???GenericList Inherits IDataReader ( ListEx<T>() : IDataReader ): This Generic List implements the IDataReader interface and displays the usage of Linq, Lamba expressions and some creative thought around working with collection types. I hope it can serve as reference to your projects.Guard: Provides the argument validation class Guard, ubiquitously used throughout all .NET projects but with no central place for updates.HolidayChecker Library: HolidayChecker Library is a usefull library that allows programmers to know if a certain date is a festivity or not. This library also allows the calculation of Easter day based on the algorithm of Tondering. It's developed in C#.JuniorTour - Junior Golf Tour Silverlight Application: JuniorTour makes it easier for golf tour operators to publish tournament results for multiple divisions and multiple seasons. You'll no longer have to manually edit player pages, tournament results, or compute rankings. It's developed in C# and Silverlight.LibGT: LibGT aims to reduce the amount of overall code a programmer has to write in C#. This library provides many shortcuts and extension methods to facilitate robust development rapidly even without the use of an IDE.Mayhem: Mayhem makes it simple for end users to control complex events with their PCs. Whether you want to Update a Twitter status when your cat is detected by your webcam or monitor your serial ports and trigger events, it's no problem with Mayhem -- wreak your own personal havoc.mmht: ???????，??????MobilePolice: my mobilepolice projectOpenCallback: This is a implementation of the callback handler pattern that allows you to invoke the callback handle methods with out type switching or if...else if chains.Project Baron: Simple, yet powerful Project Management System.PS3Lib for SDK 1.92: Création d'une librairie de ceveloppement pour le SDK 1.92Remote Controller for Trackmania: Evzrecon is a remote controller for Trackmania Forever dedicated servers, much like XASECO but written in Java.SharePointSocial: SharePointSocial is focused on taking social interaction within SharePoint to the next level, extending beyond the corporate boundaries. Corporate listening, one-click interaction through key social media outlets and data-driven management and reporting are planned features.SIGS: ssSimple Routing: Simple Routing allows you to associate arbitrary routes with static methods in an ASP.NET application through attribution.SlimCRM: Aplicación de referencia de buenas prácticas de programaciónTalkBoard: ????????，?????????！uHelpsy - Umbraco Helper Library: uHelpsy is a tiny (but growing) library which makes programatically interacting with Umbraco 4.5.2 much more pleasant. It provides helper methods for creating and updating nodes, working with the Umbraco cache, and dealing with unpublished nodes. VCSS: VCSS is a decorated version of CSS (Cascading Style Sheets) that allows you to specify variables and also nest rules. The VCSS file can be compiled into a standard CSS file to be used on any website.Vote: ?，???????????????！WP7 GPS Simulator: Use this project to simulate GPS while doing development on your Windows Phone 7.WPF_CAD: this proyect it's a college proyect form grafic computer course. Consist in the development of a cad soft implementing all grafics algoritms.Xml-Racing: Réaliser une application Web 3-tiers qui permette d'interroger une BD et de restituer les infos sous forme de graphiques et cartes.

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• Best WordPress Video Themes for a Video Blog

  - by Matt

  WordPress has made blogging so easy & fun, there are plenty of video blog themes that you can pick from. However there is always rarity in quality. We at JustSkins have gathered some high quality, tested, tried video themes list. We tried to find some WordPress themes for vloggers, we knew all along that there are very few yet some of them are just brilliant premium wordpress themes. More on that later, let’s find out some themes which you can install on your vlog right now. On Demand 2.0 A fully featured video WordPress premium theme from Press75. Includes  theme options panel for personal customization and content management options, post thumbnails, drop down navigation menu, custom widgets and lots more. Demo | Price: $75 | DOWNLOAD VideoZoom An outstanding premium WordPress video theme from WPZoom featuring standard video integration plus additionally it lets you play any video from all the popular video websites. VideoZoom theme also includes a featured video slider on the homepage, multiple post layout options, theme options panel, WordPress 3.0 menus, backgrounds etc. Demo | Price Single: $69, Developer: $149 | DOWNLOAD Vidley Press75′s easy to use premium WordPress video theme. This theme is full of great features, it can be a perfect choice if you intend to make it a portal someday..it is scalable to shape like a news portal or portfolios. The Theme is widget ready. It has ability to place Featured Content and Featured Category section on homepage. The drop down menus on this theme are nifty! Demo | Price $75 |  DOWNLOAD Live A video premium WordPress theme designed for streaming video, and live event broadcasting. You can embed live video broadcasts from third party services like Ustream etc, and features a prominent timer counting down to the next broadcast, rotating bumper images, Facebook and twitter integration for viewer interaction, theme admin options panel and more make this theme one of its kind. Demo | Price: $99, Support License: $149| DOWNLOAD Groovy Video Woo Themes is pioneer in making beautiful wordpress themes,  One such theme that is built by keeping the video blogger in mind. The Groovy Theme is very colourful video blog premium WordPress theme. Creating video posts is quick and easy with just a copy / paste of the video’s embed code. The theme enables automatic video resizing, plenty of widgets. Also allows you to pick color of your choice. Price: Single Use $70, Developer Price : $150 | DOWNLOAD Video Flick Another exciting Video blogging theme by Press75 is the Video Flick theme. Video Flick is compatible with any video service that provides embed code, or if you want to host your own videos, Video Flick is also compatible with FLV (Flash Video) and Quicktime formats. This theme allows you to either keep standard Blog and/or have Video posts. You can pick a light or dark color option. Demo | Price : $75 | DOWNLOAD Woo Tube An excellent video premium WordPress theme from Woothemes, the WooTube theme is a very easy video blog platform, as it comes with  automatic video resizing, a completely widgetised sidebar and 7 different colour schemes to choose from. The theme  has the ability to be used as a normal blog or a gallery. A very wise choice! Price: Single Use $70, Developer Price : $150 | DOWNLOAD eVid Theme One of the nicest WordPress theme designed specifically for the video bloggers. Simple to integrate videos from video hosts such as Youtube, Vimeo, Veoh, MetaCafe etc. Demo | Price: $19 | DOWNLOAD Tubular A video premium WordPress theme from StudioPress which can also be used as a used a simple website or a blog. The theme is also available in a light color version. Demo | Price: $59.95 | DOWNLOAD Video Elements 2.0 Another beautiful video premium WordPress theme from Press75. Video Elements 2.0 has been re-designed to include the features you need to easily run and maintain a video blog on WordPress. Demo | Price: $75 | DOWNLOAD TV Elements 3.0 The theme includes a featured video carousel on the homepage which can display any number of videos, a featured category section which displays up to 12 channels, creates automatic thumbnails and a lots more… Demo | Price: $75 | DOWNLOAD Wave A beautiful premium video wordpress theme, Flexible & Super cool looking. The Design has very earthy feel to it. The theme has featured video area & latest listing on the homepage. All in all a simple design no fancy features. Demo | Price: $35 | Download

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• SQLAuthority News – Meeting SQL Friends – SQLPASS 2011 Event Log

  - by pinaldave

  One of the biggest reason I go to SQLPASS is that my friends are going there too. There are so many friends with whom I often talk on Facebook and Twitter but I rarely get time to meet them as well talk with them. One thing I am usually sure that many fo them will be for sure attend SQLPASS. This is one event which every SQL Server Enthusiast should attend. Just like everybody I had pleasant time to meet many of my SQL friends. There were so many friends that I met and I did not click photo. There were so many friends who clicked photo in their camera and I do not have them. Here are 1% of the photos which I have. If you are not in the photo, it does not mean I have less respect to our friendship. Please post link to our photo together :) I was very fortunate that I was able to snap a quick photograph with Pinal Dave with Dr. David DeWitt. I stood outside of the hall waiting for Dr. to show up and when he was heading down from convention center I requested him if I can have one photo for my memory lane and very politely he agreed to have one. It indeed made my day! Pinal Dave with Dr. David DeWitt Every single time I met Steve, I make sure I have one photo for my memory. Steve is so kind every single time. If you know SQL and do not know Steve Jones, you do not know SQL (IMHO). Following is the photograph with Michael McLean. More details about this photo in future blog post! Pinal Dave, Michael McLean, and Rick Morelan Arnie always shares his wisdom with me. I still remember when I very first time visited USA, I was standing alone in corner and Arnie walked to me and introduced to every single person he know. Talking to Arnie is always pleasure and inspiring. Arnie Rowland and Pinal Dave I am now published author and have written two books so far. I am fortunate to have Rick Morelan as Co-author of both of my books. He is great guy and very easy to become friends with. I am very much impressed by him and his kindness during book co-authoring. Here is very first of our photograph together at SQLPASS. Rick Morelan and Pinal Dave Diego Nogare and I have been talking for long time on twitter and on various social media channels. I finally got chance to meet my friend from Brazil. It was excellent experience to meet a friend whom one wants to meet for long time and had never got chance earlier. Buck Woody – who does not know Buck. He is funny, kind and most important friends of every one. Buck is so kind that he does not hesitate to approach people even though he is famous and most known in community. Every time I meet him I learn something. He is always smiling and approachable. Pinal Dave and Buck Woddy Rushabh Mehta is current SQL PASS president and personal friend. He has always smiling face and tremendous love for SQL community. I often wonder where he gets all the time for all the time and efforts he puts in for community. I never miss a chance to meet and greet him. Even though he is renowned SQL Guru and extremely busy person – every single time I meet him he always asks me – “How is Nupur and Shaivi?” He even remembers my wife and daughters name. I am touched. Rushabh Mehta and Pinal Dave Nigel Sammy has extremely well sense of humor and passion from community. We have excellent synergy while we are together. The attached photo is taken while I was talking to him on Seattle Shoreline about SQL. Pinal Dave and Nigel Sammy Rick Morelan wanted my this trip to be memorable. I am vegetarian and I told him that I do not like Seafood. Well, to prove the point, he took me to fantastic Seafood restaurant in Seattle and treated me with mouth watering vegetarian dishes. I think when I go to Seattle next time, I am going to make him to take me again to the same place. Rick, Rushabh, Pinal and Paras Well, this is a short summary of few of the friends I met at Seattle. What is the life without friends, eh? Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, SQL, SQL Authority, SQL PASS, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority Author Visit, SQLAuthority News, T SQL, Technology

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• Guest Post: Christian Finn: Is Facebook About to Become a Victim of its Own Success?

  - by Michael Snow

  12.00 Print 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Cambria; mso-fareast-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;}  Since we have a number of new members of the WebCenter Evangelist team - I thought it would be appropriate to close the week with the newest hire and leader of the global WebCenter Evangelists, Christian Finn, who has just joined the Red team after many years with the small technology company up in Redmond, WA. He gave an intro to himself in an earlier post this morning but his post below is a great example of how customer engagement takes on a life of its own in our global online connected and social digital ecosystem. Is Facebook About to Become a Victim of its Own Success? What if I told you that your brand could advertise so successfully, you wouldn’t have to pay for the ads? A recent campaign by Ford Motor Company for the Ford Focus featuring Doug the spokespuppet (I am not making this up) did just that—and it raises some interesting issues for marketers and social media alike in the brave new world of customer engagement that is the Social Web. Allow me to elaborate. An article in the Wall Street Journal last week—“Big Brands Like Facebook, But They Don’t Like to Pay” tells the story of Ford’s recently concluded online campaign for the 2012 Ford Focus. (Ford, by the way, under the leadership of people such as Scott Monty, has been a pioneer of effective social campaigns.) The centerpiece of the campaign was the aforementioned Doug, who appeared as a character on Facebook in videos and via chat. (If you are not familiar with Doug, you can see him in action here, and read the WSJ story here.) You may be thinking puppet ads are a sign of Internet Bubble 2.0 and want to stop now, but bear with me. The Journal reported that Ford spent about $95M on its overall Ford Focus campaign, with TV accounting for over $60M of that spend. The Internet buy for the campaign was just over $10M, which included ad buys to drive traffic to Facebook for people to meet and ‘Like’ Doug and some amount on Facebook ads, too, to promote Doug and by extension, the Ford Focus. So far, a fairly straightforward consumer marketing story in the Internet Era. Yet here’s the curious thing: once Doug reached 10,000 fans on Facebook, Ford stopped paying for Facebook ads. Doug had gone viral with people sharing his videos with one another; once critical mass was reached there was no need to buy more ads on Facebook. Doug went on to be Liked by over 43,000 people, and 61% of his fans said they would be more likely to consider buying a Focus. According to the article, Ford says Focus sales are up this year—and increasing sales is every marketer’s goal. And so in effect, Ford found its Facebook campaign so successful that it could stop paying for it, instead letting its target consumers communicate its messages for fun—and for free. Not only did they get a 3X increase in fans beyond their paid campaign, they had thousands of customers sharing their messages in video form for months. Since free advertising is the Holy Grail of marketing both old and new-- and it appears social networks have an advantage in generating that buzz—it seems reasonable to ask: what would happen to brands’ advertising strategies—and the media they use to engage customers, if this success were repeated at scale? It seems logical to conclude that, at least initially, more ad dollars would be spent with social networks like Facebook as brands attempt to replicate Ford’s success. Certainly Facebook ad revenues are on the rise—eMarketer expects Facebook’s ad revenues to quintuple by 2012 compared with 2009 levels, to nearly 2.9B. That’s bad news for TV and the already battered print media and good news for Facebook. But perhaps not so over the longer run. With TV buys, you have to keep paying to generate impressions. If Doug the spokespuppet is any guide, however, that may not be true for social media campaigns. After an initial outlay, if a social campaign takes off, the audience will generate more impressions on its own. Thus a social medium like Facebook could be the victim of its own success when it comes to ad revenue. It may be there is an inherent limiting factor in the ad spend they can capture, as exemplified by Ford’s experience with Dough and the Focus. And brands may spend much less overall on advertising, with as good or better results, than they ever have in the past. How will these trends evolve? Can brands create social campaigns that repeat Ford’s formula for the Focus with effective results? Can social networks find ways to capture more spend and overcome their potential tendency to make further spend unnecessary? And will consumers become tired and insulated from social campaigns, much as they have to traditional advertising channels? These are the questions CMOs and Facebook execs alike will be asking themselves in the brave new world of customer engagement. As always, your thoughts and comments are most welcome.

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• Building a Distributed Commerce Infrastructure in the Cloud using Azure and Commerce Server

  - by Lewis Benge

  One of the biggest questions I routinely get asked is how scalable Commerce Server is. Of course the text book answer is the product has been around for 10 years, powers some of the largest e-Commerce websites in the world, so it scales horizontally extremely well. One argument however though is what if you can't predict the growth of demand required of your Commerce Platform, or need the ability to scale up during busy seasons such as Christmas for a retail environment but are hesitant on maintaining the infrastructure on a year-round basis? The obvious answer is to utilise the many elasticated cloud infrastructure providers that are establishing themselves in the ever-growing market, the problem however is Commerce Server is still product which has a legacy tightly coupled dependency on Windows and IIS components. Commerce Server 2009 codename "R2" however introduced to the concept of an n-tier deployment of Microsoft Commerce Server, meaning you are no longer tied to core objects API but instead have serializable Commerce Entity objects, and business logic allowing for Commerce Server to now be built into a WCF-based SOA architecture. Presentation layers no-longer now need to remain on the same physical machine as the application server, meaning you can now build the user experience into multiple-technologies and host them in multiple places – leveraging the transport benefits that a WCF service may bring, such as message queuing, security, and multiple end-points. All of this logic will still need to remain in your internal infrastructure, for two reasons. Firstly cloud based computing infrastructure does not support PCI security requirements, and secondly even though many of the legacy Commerce Server dependencies have been abstracted away within this version of the application, it is still not a fully supported to be deployed exclusively into the cloud. If you do wish to benefit from the scalability of the cloud however, you can still achieve a great Commerce Server and Azure setup by utilising both the Azure App Fabric in terms of the service bus, and authentication services and Windows Azure to host any online presence you may require. The architecture would be something similar to this: This setup would allow you to construct your Commerce Services as part of your on-site infrastructure. These services would contain all of the channels custom business logic, and provide the overall interface back into the underlying Commerce Server components. It would be recommended that services are constructed around the specific business domain of the application, which based on your business model would usually consist of separate services around Catalogue, Orders, Search, Profiles, and Marketing. The App Fabric service bus is then used to abstract and aggregate further the services, making them available to the cloud and subsequently secured by App Fabrics authentication services. These services are now available for consumption by any client, using any supported technology – not just .NET. Thus meaning you are now able to construct apps for IPhone, integrate with Java based POS Devices, and any many other potential uses. This aggregation is useful, and forms the basis of the further strategy around diversifying and enhancing the e-Commerce experience, but also provides the foundation for the scalability we want to gain from utilising a cloud-based application platform. The Windows Azure application platform is Microsoft solution to benefiting from the true economies of scale in terms of the elasticity of the cloud. Just before the launch of the Azure Platform – Domino's pizza actually managed to run their whole SuperBowl operation from the scalability of Windows Azure, and simply switching back to their traditional operation the next day with no residual infrastructure costs. The platform also natively can subscribe to services and messages exposed within the AppFabric service bus, making it an ideal solution to build and deploy a presentation layer which will need to support of scalable infrastructure – such as a high demand public facing e-Commerce portal, or a promotion element of a brand. Windows Azure has excellent support for ASP.NET, including its own caching providers meaning expensive operations such as catalogue queries can persist in memory on the application server, reducing the demand on internal infrastructure and prioritising it for more business critical operations such as receiving orders and processing payments. Windows Azure also supports other languages too, meaning utilising this approach you can technically build a Commerce Server presentation layer in Java, PHP, or Ruby – or equally in ASP.NET or Silverlight without having to change any of the underlying business or Commerce Server implementation. This SOA-style architecture is one of the primary differentiators for Commerce Server as a product in the e-Commerce market, and now with the introduction of a WCF capability in Commerce Server 2009/2009 R2 the opportunities for extensibility of the both the user experience, and integration into third parties, are drastically increased, all with no effect to the underlying channel logic. So if you are looking at deployment options for your e-Commerce application to help support demand in a cost effective way. I would highly recommend you consider looking at Windows Azure, and if you have any questions in-particular about this style of deployment, please feel free to get in touch!

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• TDD and WCF behavior

  - by Frederic Hautecoeur

  Some weeks ago I wanted to develop a WCF behavior using TDD. I have lost some time trying to use mocks. After a while i decided to just use a host and a client. I don’t like this approach but so far I haven’t found a good and fast solution to use Unit Test for testing a WCF behavior. To Implement my solution I had to : Create a Dummy Service Definition; Create the Dummy Service Implementation; Create a host; Create a client in my test; Create and Add the behavior; Dummy Service Definition This is just a simple service, composed of an Interface and a simple implementation. The structure is aimed to be easily customizable for my future needs.   Using Clauses : 1: using System.Runtime.Serialization; 2: using System.ServiceModel; 3: using System.ServiceModel.Channels; The DataContract: 1: [DataContract()] 2: public class MyMessage 3: { 4: [DataMember()] 5: public string MessageString; 6: } The request MessageContract: 1: [MessageContract()] 2: public class RequestMessage 3: { 4: [MessageHeader(Name = "MyHeader", Namespace = "http://dummyservice/header", Relay = true)] 5: public string myHeader; 6:  7: [MessageBodyMember()] 8: public MyMessage myRequest; 9: } The response MessageContract: 1: [MessageContract()] 2: public class ResponseMessage 3: { 4: [MessageHeader(Name = "MyHeader", Namespace = "http://dummyservice/header", Relay = true)] 5: public string myHeader; 6:  7: [MessageBodyMember()] 8: public MyMessage myResponse; 9: } The ServiceContract: 1: [ServiceContract(Name="DummyService", Namespace="http://dummyservice",SessionMode=SessionMode.Allowed )] 2: interface IDummyService 3: { 4: [OperationContract(Action="Perform", IsOneWay=false, ProtectionLevel=System.Net.Security.ProtectionLevel.None )] 5: ResponseMessage DoThis(RequestMessage request); 6: } Dummy Service Implementation 1: public class DummyService:IDummyService 2: { 3: #region IDummyService Members 4: public ResponseMessage DoThis(RequestMessage request) 5: { 6: ResponseMessage response = new ResponseMessage(); 7: response.myHeader = "Response"; 8: response.myResponse = new MyMessage(); 9: response.myResponse.MessageString = 10: string.Format("Header:<{0}> and Request was <{1}>", 11: request.myHeader, request.myRequest.MessageString); 12: return response; 13: } 14: #endregion 15: } Host Creation The most simple host implementation using a Named Pipe binding. The GetBinding method will create a binding for the host and can be used to create the same binding for the client. 1: public static class TestHost 2: { 3: 4: internal static string hostUri = "net.pipe://localhost/dummy"; 5:  6: // Create Host method. 7: internal static ServiceHost CreateHost() 8: { 9: ServiceHost host = new ServiceHost(typeof(DummyService)); 10:  11: // Creating Endpoint 12: Uri namedPipeAddress = new Uri(hostUri); 13: host.AddServiceEndpoint(typeof(IDummyService), GetBinding(), namedPipeAddress); 14:  15: return host; 16: } 17:  18: // Binding Creation method. 19: internal static Binding GetBinding() 20: { 21: NamedPipeTransportBindingElement namedPipeTransport = new NamedPipeTransportBindingElement(); 22: TextMessageEncodingBindingElement textEncoding = new TextMessageEncodingBindingElement(); 23:  24: return new CustomBinding(textEncoding, namedPipeTransport); 25: } 26:  27: // Close Method. 28: internal static void Close(ServiceHost host) 29: { 30: if (null != host) 31: { 32: host.Close(); 33: host = null; 34: } 35: } 36: } Checking the service A simple test tool check the plumbing. 1: [TestMethod] 2: public void TestService() 3: { 4: using (ServiceHost host = TestHost.CreateHost()) 5: { 6: host.Open(); 7:  8: using (ChannelFactory<IDummyService> channel = 9: new ChannelFactory<IDummyService>(TestHost.GetBinding() 10: , new EndpointAddress(TestHost.hostUri))) 11: { 12: IDummyService svc = channel.CreateChannel(); 13: try 14: { 15: RequestMessage request = new RequestMessage(); 16: request.myHeader = Guid.NewGuid().ToString(); 17: request.myRequest = new MyMessage(); 18: request.myRequest.MessageString = "I want some beer."; 19:  20: ResponseMessage response = svc.DoThis(request); 21: } 22: catch (Exception ex) 23: { 24: Assert.Fail(ex.Message); 25: } 26: } 27: host.Close(); 28: } 29: } Running the service should show that the client and the host are running fine. So far so good. Adding the Behavior Add a reference to the Behavior project and add the using entry in the test class. We just need to add the behavior to the service host : 1: [TestMethod] 2: public void TestService() 3: { 4: using (ServiceHost host = TestHost.CreateHost()) 5: { 6: host.Description.Behaviors.Add(new MyBehavior()); 7: host.Open();¨ 8: …  If you set a breakpoint in your behavior and run the test in debug mode, you will hit the breakpoint. In this case I used a ServiceBehavior. To add an Endpoint behavior you have to add it to the endpoints. 1: host.Description.Endpoints[0].Behaviors.Add(new MyEndpointBehavior()) To add a contract or an operation behavior a custom attribute should work on the service contract definition. I haven’t tried that yet.   All the code provided in this blog and in the following files are for sample use. Improvements I don’t like to instantiate a client and a service to test my behaviors. But so far I have' not found an easy way to do it. Today I am passing a type of endpoint to the host creator and it creates the right binding type. This allows me to easily switch between bindings at will. I have used the same approach to test Mex Endpoints, another post should come later for this. Enjoy !

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• Verizon Wireless Supports its Mission-Critical Employee Portal with MySQL

  - by Bertrand Matthelié

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Verizon Wireless, the #1 mobile carrier in the United States, operates the nation’s largest 3G and 4G LTE network, with the most subscribers (109 millions) and the highest revenue ($70.2 Billion in 2011). Verizon Wireless built the first wide-area wireless broadband network and delivered the first wireless consumer 3G multimedia service in the US, and offers global voice and data services in more than 200 destinations around the world. To support 4.2 million daily wireless transactions and 493,000 calls and emails transactions produced by 94.2 million retail customers, Verizon Wireless employs over 78,000 employees with area headquarters across the United States. The Business Challenge Seeing the stupendous rise in social media, video streaming, live broadcasting…etc which redefined the scope of technology, Verizon Wireless, as a technology savvy company, wanted to provide a platform to its employees where they could network socially, view and host microsites, stream live videos, blog and provide the latest news. The IT team at Verizon Wireless had abundant experience with various technology platforms to support the huge number of applications in the company. However, open-source products weren’t yet widely used in the organization and the team had the ambition to adopt such technologies and see if the architecture could meet Verizon Wireless’ rigid requirements. After evaluating a few solutions, the IT team decided to use the LAMP stack for Vzweb, its mission-critical, 24x7 employee portal, with Drupal as the front end and MySQL on Linux as the backend, and for a few other internal websites also on MySQL. The MySQL Solution Verizon Wireless started to support its employee portal, Vzweb, its online streaming website, Vztube, and internal wiki pages, Vzwiki, with MySQL 5.1 in 2010. Vzweb is the main internal communication channel for Verizon Wireless, while Vztube hosts important company-wide webcasts regularly for executive-level announcements, so both channels have to be live and accessible all the time for its 78,000 employees across the United States. However during the initial deployment of the MySQL based Intranet, the application experienced performance issues. High connection spikes occurred causing slow user response time, and the IT team applied workarounds to continue the service. A number of key performance indexes (KPI) for the infrastructure were identified and the operational framework redesigned to support a more robust website and conform to the 99.985% uptime SLA (Service-Level Agreement). The MySQL DBA team made a series of upgrades in MySQL: Step 1: Moved from MyISAM to InnoDB storage engine in 2010 Step 2: Upgraded to the latest MySQL 5.1.54 release in 2010 Step 3: Upgraded from MySQL 5.1 to the latest GA release MySQL 5.5 in 2011, and leveraging MySQL Thread Pool as part of MySQL Enterprise Edition to scale better After making those changes, the team saw a much better response time during high concurrency use cases, and achieved an amazing performance improvement of 1400%! In January 2011, Verizon CEO, Ivan Seidenberg, announced the iPhone launch during the opening keynote at Consumer Electronic Show (CES) in Las Vegas, and that presentation was streamed live to its 78,000 employees. The event was broadcasted flawlessly with MySQL as the database. Later in 2011, Hurricane Irene attacked the East Coast of United States and caused major life and financial damages. During the hurricane, the team directed more traffic to its west coast data center to avoid potential infrastructure damage in the East Coast. Such transition was executed smoothly and even though the geographical distance became longer for the East Coast users, there was no impact in the performance of Vzweb and Vztube, and the SLA goal was achieved. “MySQL is the key component of Verizon Wireless’ mission-critical employee portal application,” said Shivinder Singh, senior DBA at Verizon Wireless. “We achieved 1400% performance improvement by moving from the MyISAM storage engine to InnoDB, upgrading to the latest GA release MySQL 5.5, and using the MySQL Thread Pool to support high concurrent user connections. MySQL has become part of our IT infrastructure, on which potentially more future applications will be built.” To learn more about MySQL Enterprise Edition, Get our Product Guide.

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• Who is Jeremiah Owyang?

  - by Michael Hylton

  Q: What’s your current role and what career path brought you here? J.O.: I'm currently a partner and one of the founding team members at Altimeter Group.  I'm currently the Research Director, as well as wear the hat of Industry Analyst. Prior to joining Altimeter, I was an Industry Analyst at Forrester covering Social Computing, and before that, deployed and managed the social media program at Hitachi Data Systems in Santa Clara.  Around that time, I started a career blog called Web Strategy which focused on how companies were using the web to connect with customers --and never looked back. Q: As an industry analyst, what are you focused on these days? J.O.: There are three trends that I'm focused my research on at this time:  1) The Dynamic Customer Journey:  Individuals (both b2c and b2b) are given so many options in their sources of data, channels to choose from and screens to consume them on that we've found that at each given touchpoint there are 75 potential permutations.  Companies that can map this, then deliver information to individuals when they need it will have a competitive advantage and we want to find out who's doing this.  2) One of the sub themes that supports this trend is Social Performance.  Yesterday's social web was disparate engagement of humans, but the next phase will be data driven, and soon new technologies will emerge to help all those that are consuming, publishing, and engaging on the social web to be more efficient with their time through forms of automation.  As you might expect, this comes with upsides and downsides.  3) The Sentient World is our research theme that looks out the furthest as the world around us (even inanimate objects) become 'self aware' and are able to talk back to us via digital devices and beyond.  Big data, internet of things, mobile devices will all be this next set. Q: People cite that the line between work and life is getting more and more blurred. Do you see your personal life influencing your professional work? J.O.: The lines between our work and personal lives are dissolving, and this leads to a greater upside of being always connected and have deeper relationships with those that are not.  It also means a downside of society expectations that we're always around and available for colleagues, customers, and beyond.  In the future, a balance will be sought as we seek to achieve the goals of family, friends, work, and our own personal desires.  All of this is being ironically written at 430 am on a Sunday am.  Q: How can people keep up with what you’re working on? J.O.: A great question, thanks.  There are a few sources of information to find out, I'll lead with the first which is my blog at web-strategist.com.  A few times a week I'll publish my industry insights (hires, trends, forces, funding, M&A, business needs) as well as on twitter where I'll point to all the news that's fit to print @jowyang.  As my research reports go live (we publish them for all to read --called Open Research-- at no cost) they'll emerge on my blog, or checkout the research tab to find out more now.  http://www.web-strategist.com/blog/research/ Q: Recently, you’ve been working with us here at Oracle on something exciting coming up later this week. What’s on the horizon?  J.O.: Absolutely! This coming Thursday, September 13th, I’m doing a webcast with Oracle on “Managing Social Relationships for the Enterprise”. This is going to be a great discussion with Reggie Bradford, Senior Vice President of Product Development at Oracle and Christian Finn, Senior Director of Product Management for Oracle WebCenter. I’m looking forward to a great discussion around all those issues that so many companies are struggling with these days as they realize how much social media is impacting their business. It’s changing the way your customers and employees interact with your brand. Today it’s no longer a matter of when to become a social-enabled enterprise, but how to become a successful one. Q: You’ve been very actively pursued for media interviews and conference and company speaking engagements – anything you’d like to share to give us a sneak peak of what to expect on Thursday’s webcast?  J.O.: Below is a 15 minute video which encapsulates Altimeter’s themes on the Dynamic Customer Journey and the Sentient World. I’m really proud to have taken an active role in the first ever LeWeb outside of Paris. This one, which was featured in downtown London across the street from Westminster Abbey was sold out. If you’ve not heard of LeWeb, this is a global Internet conference hosted by Loic and Geraldine Le Meur, a power couple that stem from Paris but are also living in Silicon Valley, this is one of my favorite conferences to connect with brands, technology innovators, investors and friends. Altimeter was able to play a minor role in suggesting the theme for the event “Faster Than Real Time” which stems off previous LeWebs that focused on the “Real time web”. In this radical state, companies are able to anticipate the needs of their customers by using data, technology, and devices and deliver meaningful experiences before customers even know they need it. I explore two of three of Altimeter’s research themes, the Dynamic Customer Journey, and the Sentient World in my speech, but due to time, did not focus on Adaptive Organization.

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• 2012 Oracle Fusion Innovation Awards - Part 2

  - by Michelle Kimihira

  Author: Moazzam Chaudry Continuing from Friday's blog on 2012 Oracle Fusion Innovation Awards, this blog (Part 2) will provide more details around the customers. It was a tremendous honor to be in single room of winners. We only wish we could have had more time to share stories from all the winners.  We received great insight from all the innovative solutions that our customers deploy and would like to share them broadly, so that others can benefit from best practices. There was a customer panel session joined by Ingersoll Rand, Nike and Motability and here is what was discussed: Barry Bonar, Enterprise Architect from Ingersoll Rand shared details around their solution, comprised of Oracle Exalogic, Oracle WebLogic Server and Oracle SOA Suite. This combined solutoin enabled their business transformation to increase decision-making, speed and efficiency, resulting in 40% reduced IT spend, 41X Faster response time and huge cost savings. Ashok Balakrishnan, Architect from Nike shared how they leveraged Oracle Coherence to analyze their digital "footprint" of activities. This helps them compete, collaborate and compare athletic data over time. Lastly, Ashley Doodly, Head of IT from Motability shared details around their solution compromised of Oracle SOA Suite, Service Bus, ADF, Coherence, BO and E-Business Suite. This solution helped Motability achieve 100% ROI within the first few months, performance in seconds vs. 10's of minutes and tremendous improvement in throughput that increased up to 50%.  This year's winners by category are: Oracle Exalogic Customer Results using Fusion Middleware Netshoes ATG on Exalogic: 6X Reduced H/W foot print, 6.2X increased throughput and 3 weeks time to market Claro Part of America Movil, running mission critical Java Application on Exalogic with 35X Faster Java response time, 5X Throughput Underwriters Laboratories Exalogic as an Apps Consolidation platform to power tremendous growth Ingersoll Rand EBS on Exalogic: Up to 40% Reduction in overall IT budget, 3x reduced foot print Oracle Cloud Application Foundation Customer Results using Fusion Middleware  Mazda Motor Corporation Tuxedo ART Batch runtime environment to migrate their batch apps on new open environment and reduce main frame cost. HOTELBEDS Technology Open Source to WebLogic transformation Globalia Corporation Introduced Oracle Coherence to fully reengineer DTH system and provide multiple business and technical benefits Nike Nike+, digital sports platform, has 8M users and is expecting an 5X increase in users, many of who will carry multiple devices that frequently sync data with the Digital Sport platform Comcast Corporation The solution is expected to increase availability, continuity, performance, and simplify and make the code at the application layer more flexible. Oracle SOA and Oracle BPM Customer Results using Fusion Middleware NTT Docomo Network traffic solution based on Oracle event processing and coherence - massive in scale: 12M users (50M in future) - 800,000 events/sec. Schneider National, Inc. SOA/B2B/ADF/Data Integration to orchestrate key order processes across Siebel, OTM & EBS.  Platform runs 60M trans/day and  50 million composite SOA instances per day across 10G and 11G Amadeus Oracle BPM solution: Business Rules and processes vary across local (80), regional (~10) and corporate approval process. Up to 10 levels of approval. Plans to deploy across 20+ markets Navitar SOA solution integrates a fully non-Oracle legacy application/ERP environment using Oracle’s SOA Suite and Oracle AIA Foundation Pack. Motability Uses SOA Suite to synchronize data across the systems and to manage the vehicle remarketing process Oracle WebCenter Customer Results using Fusion Middleware  News Limited Single platform running websites for 50% of Australia's newspapers University of Louisville “Facebook for Medicine”: Oracle Webcenter platform and Oracle BIEE to analyze patient test data and uncover potential health issues. Expecting annualized ROI of 277% China Mobile Jiangsu Company portal (25k users) to drive collaboration & productivity Life Technologies Portal for remotely monitoring & repairing biotech instruments LA Dept. of Water & Power Oracle WebCenter Portal to power ladwp.com on desktop and mobile for 1.6million users Oracle Identity Management Customer Results using Fusion Middleware Education Testing Service Identity Management platform for provisioning & SSO of 6 million GRE, GMAT, TOEFL customers Avea Oracle Identity Manager allowing call center personnel to quickly change Identity Profile to handle varying call loads based on a user self service interface. Decreased Admin Cost by 30% Oracle Data Integration Customer Results using Fusion Middleware Raymond James Near real-time integration for improved systems (throughput & performance) and enhanced operational flexibility in a 24 X 7 environment Wm Morrison Supermarkets Electronic Point of Sale integration handling over 80 million transactions a day in near real time (15 min intervals) Oracle Application Development Framework and Oracle Fusion Development Customer Results using Fusion Middleware Qualcomm Incorporated Solution providing  immediate business value enabling a self-service model necessary for growing the new customer base, an increase in customer satisfaction, reduced “time-to-deliver” Micros Systems, Inc. ADF, SOA Suite, WebCenter  enables services that include managing distribution of hotel rooms availability and rates to channels such as Hotel Web-site, Expedia, etc. Marfin Egnatia Bank A new web 2.0 UI provides a much richer experience through the ADF solution with the end result being one of boosting end-user productivity    Business Analytics (Oracle BI, Oracle EPM, Oracle Exalytics) Customer Results using Fusion Middleware INC Research Self-service customer portal delivering 5–10% of the overall revenue - expected to grow fast with the BI solution Experian Reduction in Time to Complete the Financial Close Process Hologic Inc Solution, saving months of decision-making uncertainty! We look forward to seeing many more innovative nominations. The nominatation process for 2013 begins in April 2013.    Additional Information: Blog: Oracle WebCenter Award Winners Blog: Oracle Identity Management Winners Blog: Oracle Exalogic Winners Blog: SOA, BPM and Data Integration will be will feature award winners in its respective areas this week Subscribe to our regular Fusion Middleware Newsletter Follow us on Twitter and Facebook

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• AS11 Oracle B2B Sync Support - Series 2

  - by sinkarbabu.kirubanithi

  In the earlier series, we discussed about how to model "Sync Support" in Oracle B2B. And, we haven't discussed how the response can be consumed synchronously by the back-end application or initiator of sync request. In this sequel, we will see how we can extend it to the SOA composite applications to model the end-to-end usecase, this would help the initiator of sync request to receive the response synchronously. Series 2 - is little lengthier for blog standards so be prepared before you continue further :). Let's start our discussion with a high-level scenario where one need to initiate a synchronous request and get response synchronously. There are various approaches available, we will see one simplest approach here. Components Involved: 1. Oracle B2B 2. Oracle JCA JMS Adapter 3. Oracle BPEL 4. All of the above are wrapped up in a single SOA composite application. Oracle B2B: Skipping the "Sync Support" setup part in B2B, as we have already discussed that in the earlier series 1. Here we have provided "Sync Support" samples that can be imported to B2B directly and users can start testing the same in few minutes. Initiator Sample: This requires two JMS queues to be created, one for B2B to receive initial outbound sync request and the other is for B2B to deliver the incoming sync response to the back-end. Please enable "Use JMS Id" option in both internal listening and delivery channels. This would enable JCA JMS Adapter to correlate the initial B2B request and response and in turn it would be returned as synchronous response of BPEL. Internal Listening Channel Image: Internal Delivery Channel Image: To get going without much challenges, just create queues in Weblogic with the JNDI mentioned in the above two screenshots. If you want to use different names, then you may have to change the queue jndi names in sample after importing it into B2B. Here are the Queue related JNDI names used in the sample, 1. Internal Listening Channel Queue details, Name: JNDI Name: jms/b2b/syncreplyqueue 2. Internal Delivery Channel Queue details, Name: JNDI Name: jms/b2b/syncrequestqueue Here is the Initiator Sample Acme.zip Note: You may have to adjust the ip address of GlobalChips endpoint in the Delivery Channel. Responder Sample: Contains B2B meta-data and the Callout. Just import the sample and place the callout binary under "/tmp/callout" directory. If you choose to use a different location for callout, then you may have to change the same in B2B Configuration after importing the sample. Here are the artifacts, 1. Callout Source SampleCallout.java 2. Callout Binary sample-callout.jar 3. Responder Sample GlobalChips.zip Callout Details: Just gives the static response XML that needs to be sent back as response for the inbound sync request. For a sample purpose, we have given static response but in production you may have to invoke a web service or something similar to get the response. IMPORTANT NOTE: For Sync Support use case, responder is not expected to deliver the inbound sync request to backend as the process of delivering and getting the response from backend are expected from the Callout. This default behavior can be overridden by enabling the config property "b2b.SyncAppDelivery=true" in B2B config mbean (b2b-config.xml). This makes B2B to deliver the inbound sync request to be delivered to backend queue but the response to be sent to remote caller still has to come from Callout. 2. Oracle JCA JMS Adapter: On the initiator side, we have used JCA JMS Request/Reply pattern to send/receive the synchronous message from B2B. 3. Oracle BPEL: Exposes WS-SOAP Endpoint that takes payload as input and passes the same to B2B and returns the synchronous response of B2B as SOAP response. For outside world, it looks as if it is the synchronous web service endpoint but under the cover it uses JMS to trigger/initiate B2B to send and receive the synchronous response. 4. Composite application: All the components discussed above are wired in SOA composite application that helps to model a end-to-end synchronous use case. Here's the composite application sca_B2BSyncSample_rev1.0.jar, you may just deploy this to your AS11 SOA to make use of it. For any editing, you can just import the project in your JDEV under any SOA Application. Here are the composite application screenshots, Composite Application: BPEL With JCA JMS Adapter (Request/Reply):

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• GLSL Atmospheric Scattering Issue

  - by mtf1200

  I am attempting to use Sean O'Neil's shaders to accomplish atmospheric scattering. For now I am just using SkyFromSpace and GroundFromSpace. The atmosphere works fine but the planet itself is just a giant dark sphere with a white blotch that follows the camera. I think the problem might rest in the "v3Attenuation" variable as when this is removed the sphere is show (albeit without scattering). Here is the vertex shader. Thanks for the time! uniform mat4 g_WorldViewProjectionMatrix; uniform mat4 g_WorldMatrix; uniform vec3 m_v3CameraPos; // The camera's current position uniform vec3 m_v3LightPos; // The direction vector to the light source uniform vec3 m_v3InvWavelength; // 1 / pow(wavelength, 4) for the red, green, and blue channels uniform float m_fCameraHeight; // The camera's current height uniform float m_fCameraHeight2; // fCameraHeight^2 uniform float m_fOuterRadius; // The outer (atmosphere) radius uniform float m_fOuterRadius2; // fOuterRadius^2 uniform float m_fInnerRadius; // The inner (planetary) radius uniform float m_fInnerRadius2; // fInnerRadius^2 uniform float m_fKrESun; // Kr * ESun uniform float m_fKmESun; // Km * ESun uniform float m_fKr4PI; // Kr * 4 * PI uniform float m_fKm4PI; // Km * 4 * PI uniform float m_fScale; // 1 / (fOuterRadius - fInnerRadius) uniform float m_fScaleDepth; // The scale depth (i.e. the altitude at which the atmosphere's average density is found) uniform float m_fScaleOverScaleDepth; // fScale / fScaleDepth attribute vec4 inPosition; vec3 v3ELightPos = vec3(g_WorldMatrix * vec4(m_v3LightPos, 1.0)); vec3 v3ECameraPos= vec3(g_WorldMatrix * vec4(m_v3CameraPos, 1.0)); const int nSamples = 2; const float fSamples = 2.0; varying vec4 color; float scale(float fCos) { float x = 1.0 - fCos; return m_fScaleDepth * exp(-0.00287 + x*(0.459 + x*(3.83 + x*(-6.80 + x*5.25)))); } void main(void) { gl_Position = g_WorldViewProjectionMatrix * inPosition; // Get the ray from the camera to the vertex and its length (which is the far point of the ray passing through the atmosphere) vec3 v3Pos = vec3(g_WorldMatrix * inPosition); vec3 v3Ray = v3Pos - v3ECameraPos; float fFar = length(v3Ray); v3Ray /= fFar; // Calculate the closest intersection of the ray with the outer atmosphere (which is the near point of the ray passing through the atmosphere) float B = 2.0 * dot(m_v3CameraPos, v3Ray); float C = m_fCameraHeight2 - m_fOuterRadius2; float fDet = max(0.0, B*B - 4.0 * C); float fNear = 0.5 * (-B - sqrt(fDet)); // Calculate the ray's starting position, then calculate its scattering offset vec3 v3Start = m_v3CameraPos + v3Ray * fNear; fFar -= fNear; float fDepth = exp((m_fInnerRadius - m_fOuterRadius) / m_fScaleDepth); float fCameraAngle = dot(-v3Ray, v3Pos) / fFar; float fLightAngle = dot(v3ELightPos, v3Pos) / fFar; float fCameraScale = scale(fCameraAngle); float fLightScale = scale(fLightAngle); float fCameraOffset = fDepth*fCameraScale; float fTemp = (fLightScale + fCameraScale); // Initialize the scattering loop variables float fSampleLength = fFar / fSamples; float fScaledLength = fSampleLength * m_fScale; vec3 v3SampleRay = v3Ray * fSampleLength; vec3 v3SamplePoint = v3Start + v3SampleRay * 0.5; // Now loop through the sample rays vec3 v3FrontColor = vec3(0.0, 0.0, 0.0); vec3 v3Attenuate; for(int i=0; i<nSamples; i++) { float fHeight = length(v3SamplePoint); float fDepth = exp(m_fScaleOverScaleDepth * (m_fInnerRadius - fHeight)); float fScatter = fDepth*fTemp - fCameraOffset; v3Attenuate = exp(-fScatter * (m_v3InvWavelength * m_fKr4PI + m_fKm4PI)); v3FrontColor += v3Attenuate * (fDepth * fScaledLength); v3SamplePoint += v3SampleRay; } vec3 first = v3FrontColor * (m_v3InvWavelength * m_fKrESun + m_fKmESun); vec3 secondary = v3Attenuate; color = vec4((first + vec3(0.25,0.25,0.25) * secondary), 1.0); // ^^ that color is passed to the frag shader and is used as the gl_FragColor } Here is also an image of the problem image

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• The Oracle Retail Week Awards - in review

  - by user801960

  The Oracle Retail Week Awards 2012 were another great success, building on the legacy of previous award ceremonies. Over 1,600 of the UK's top retailers gathered at the Grosvenor House Hotel and many of Europe's top retail leaders attended the prestigious Oracle Retail VIP Reception in the Grosvenor House Hotel's Red Bar. Over the years the Oracle Retail Week Awards have become a rallying point for the morale of the retail industry, and each nominated retailer served as a demonstration that the industry is fighting fit. It was an honour to speak to so many figureheads of UK - and global - retail. All of us at Oracle Retail would like to congratulate both the winners and the nominees for the awards. Retail is a cornerstone of the economy and it was inspiring to see so many outstanding demonstrations of innovation and dedication in the entries. Winners 2012   The Market Force Customer Service Initiative of the Year Winner: Dixons Retail: Knowhow Highly Commended: Hughes Electrical: Digital Switchover     The Deloitte Employer of the Year Winner: Morrisons     Growing Retailer of the Year Winner: Hallett Retail - The Concessions People Highly Commended: Blue Inc     The TCC Marketing/Advertising Campaign of the Year Winner: Sainsbury's: Feed your Family for £50     The Brandbank Multichannel Retailer of the Year Winner: Debenhams Highly Commended: Halfords     The Ashton Partnership Product Innovation of the Year Winner: Argos: Chad Valley Highly Commended: Halfords: Private label bikes     The RR Donnelley Pure-play Online Retailer of the Year Winner: Wiggle     The Hitachi Consulting Responsible Retailer of the Year Winner: B&Q: One Planet Home     The CA Technologies Retail Technology Initiative of the Year Winner: Oasis: Argyll Street flagship launch with iPad PoS     The Premier Tax Free Speciality Retailer of the Year Winner: Holland & Barrett     Store Design of the Year Winner: Next Home and Garden, Shoreham, Sussex Highly Commended: Dixons Retail, Black concept store, Birmingham Bullring     Store Manager of the Year Winner: Ian Allcock, Homebase, Aylesford Highly Commended: Darren Parfitt, Boots UK, Melton Mowbray Health Centre     The Wates Retail Destination of the Year Winner: Westfield, Stratford     The AlixPartners Emerging Retail Leader of the Year Winner: Catriona Marshall, HobbyCraft, Chief Executive     The Wipro Retail International Retailer of the Year Winner: Apple     The Clarity Search Retail Leader of the Year Winner: Ian Cheshire, Chief Executive, Kingfisher     The Oracle Retailer of the Year Winner: Burberry     Outstanding Contribution to Retail Winner: Lord Harris of Peckham     Oracle Retail and "Your Experience Platform" Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes. This business systems architecture simultaneously: Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations. Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc; Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.   Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.  

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• Cowboy Agile?

  - by Robert May

  In a previous post, I outlined the rules of Scrum.  This post details one of those rules. I’ve often heard similar phrases around Scrum that clue me in to someone who doesn’t understand Scrum.  The phrases go something like this: “We don’t do Agile because the idea of letting people just do whatever they want is wrong.  We believe in a more structured approach.” (i.e. Work is Prison, and I’m the Warden!) “I love Agile.  Agile lets us do whatever we want!” (Cowboy Agile?) “We’re Agile, but we use a process that I’ve created.” (Cowboy Agile?) All of those phrases have one thing in common:  The assumption that Agile, and I mean Scrum, lets you do whatever you want.  This is simply not true. Executing Scrum properly requires more dedication, rigor, and diligence than happens in most traditional development methods. Scrum and Waterfall Compared Since Scrum and Waterfall are two of the most commonly used methodologies, a little bit of contrasting and comparing is in order. Waterfall Scrum A project manager defines all tasks and then manages the tasks that team members are working on. The team members define the tasks and estimates of the stories for the current iteration.  Any team member may work on any task in the iteration. Usually only a few milestones that need to be met, the milestones are measured in months, and these milestones are expected to be missed.  Little work is ever done to improve estimates and poor estimators can hide behind high estimates. Stories must be delivered every iteration, milestones are measured in hours, and the team is expected to figure out why their estimates were wrong, even when they were under.  Repeated misses can get the entire team fired. Partially completed work is normal. Partially completed work doesn’t count. Nobody knows the task you’re working on. Everyone knows what you’re working on, whether or not you’re making progress and how much longer you think its going to take, in hours. Little requirement to show working code.  Prototypes are ok. Working code must be shown each iteration.  No smoke and mirrors allowed.  Testing is done in lengthy cycles at the end of development.  Developers aren’t held accountable. Testing is part of the team.  If the testers don’t accept the story as complete, the team can’t count it.  Complete means that the story’s functionality works as designed.  The team can’t have any open defects on the story. Velocity is rarely truly measured and difficult to evaluate. Velocity is integral to the process and can be seen at a glance and everyone in the company knows what it is. A business analyst writes requirements.  Designers mock up screens.  Developers hide behind “I did it just like the spec doc told me to and made the screen exactly like the picture” Developers are expected to collaborate in real time.  If a design is bad or lacks needed details, the developers are required to get it right in the iteration, because all software must be functional.  Designers and Business Analysts are part of the team and must do their work in iterations slightly ahead of the developers. Upper Management is often surprised.  “You told me things were going well two months ago!” Management receives updates at the end of every iteration showing them exactly what the team did and how that compares to what' is remaining in the backlog.  Managers know every iteration what their money is buying. Status meetings are rare or don’t occur.  Email is a primary form of communication. Teams coordinate every single day with each other and use other high bandwidth communication channels to make sure they’re making progress.  Email is used only as a last resort.  Instead, team members stand up, walk to each other, and talk, face to face.  If that’s not possible, they pick up the phone. IF someone asks what happened, its at the end of a lengthy development cycle measured in months, and nobody really knows why it happened. Someone asks what happened every iteration.  The team talks about what happened, and then adapts to make sure that what happened either never happens again or happens every time.   That’s probably enough for now.  As you can see, a lot is required of Scrum teams! One of the key differences in Scrum is that the burden for many activities is shifted to a group of people who share responsibility, instead of a single person having responsibility.  This is a very good thing, since small groups usually come up with better and more insightful work than single individuals.  This shift also results in better velocity.  Team members can take vacations and the rest of the team simply picks up the slack.  With Waterfall, if a key team member takes a vacation, delays can ensue. Scrum requires much more out of every team member and as a result, Scrum teams outperform non-Scrum teams working 60 hour weeks. Recommended Reading Everyone considering Scrum should read Mike Cohn’s excellent book, User Stories Applied. Technorati Tags: Agile,Scrum,Waterfall

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• Say What? Podcasting As Part of Your Content Marketing

  - by Mike Stiles

  What do you usually do in your car on the way to work?  Sing along to radio? Stream Pandora or iHeartRadio? Talk on the phone? Sit in total silence? Whatever it is you do, you could be using that time to make yourself an expert in any range of topics…using podcasts. We invite you to follow or subscribe to the daily Oracle Social Spotlight podcast, a quick roundup of the day’s top stories around social marketing and the social networks. After podcasts arrived in 2004, growth was steady but slow. The concept was strong: anyone with a passion for any subject could make a show for anyone who cared to listen. Enter the smartphone, iTunes, new podcasting platforms, and social, and podcasting became easier than ever and made more sense for both podcasters and listeners. Stats show 1 in 5 smartphone owners are podcast consumers and 29% of Americans have listened to a podcast. The potential audience is also larger than ever. “Baked in” podcast apps on over 200 million devices expose users to volumes of audio content with just a tap. 97 million Americans are driving to work every day by themselves. And 38% of Americans listen to audio on a digital device each week, a number that’s projected to double by 2015. Does that mean your brand should be podcasting? That’s part of a larger discussion about your overall content strategy, provided you have one. But if you do and podcasting is a component of it, here are some things to keep in mind: Don’t podcast just to do it. Podcast because you thought of a show customers and prospects will like that they can’t get anywhere else. Sound quality matters. Good microphones are not expensive. Bad sound is annoying, makes your brand feel cheap, and will turn today’s sophisticated ears off. The host matters. Many think they belong on the radio. Few actually do. Your brand’s host should be comfortable & likeable. A top advantage of a podcast is people can bond with a real person. It’s a trust opportunity, so don’t take it lightly. The content matters. “All killer, no filler” means don’t allow babbling just to fill enough time for an episode. Value the listeners’ time, because that time is hard to get. Put time, effort and creativity into it. Sure you’re a business, but you’re competing with content from professional media and showbiz producers. If you can include music, sound effects, and things that amuse the ears, do it. If you start, be consistent. The #1 flaw in podcasting is when listeners can’t count on another episode or don’t know when it’s coming. Don’t skip doing shows just because you can. Get committed. Get your cover art right. Podcasting is about audio, but people shop for podcasts by glancing through graphics. Yours has to be professional, cool, and informative to get listeners interested. Cross-promote your podcast on all your channels. The competition for listeners is fierce, so if you have existing audiences you can leverage to launch your show, use them. Optimize it for mobile. Assume that’s where most listening will take place. If you’re using one of the podcast platform apps, you should be in good shape. Frankly, the percentage of brands that are podcasting is quite low, and that’s okay. Once you move beyond blogging and start connecting with real voices, poor execution can do damage. But more (32%) marketers want to learn how to use podcasting, and more (23%) were increasing their podcasting throughout this year. Bottom line, you want to share your brand’s message and stories wherever your audience might be and in whatever way they prefer to take in content. Many prefer to do that while driving or working out, using the eyes and hands-free medium of audio. @mikestilesPhoto: stock.xchng

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• Oracle RightNow CX for Good Customer Experiences

  - by Andreea Vaduva

  Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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• 3 Trends for SMBs around Social, Mobile, and Sensor

  - by Socially_Aware_Enterprise

  While I often am talking to big companies or discussing enterprise solutions. There are times when individuals ask me about Small or Medium sized business trends.  Interestingly,  the Enterprise Social, Mobile, and Sensor initiatives I regularly discuss are in fact related to even the Mom and Pop storefront. The eco-system of new service players in the Social-Mobile-Sensor space generally emerge developing partnerships with enterprises as they develop and bring economy to scale to their services for the larger market. And of course Oracle has an entire division dedicated for delivering products and support to help emerging companies compete without the need to open an industrial strength credit line.. So here are some trends that we are helping large enterprises to deploy today, but small and medium businesses should be able to take advantage of by the end of this year and starting into 2015. 1) The typical small business is generally "Localized". But the ability to be "Hyper-Localized" will come as location based services become ubiquitous. Many small businesses have one or several storefronts and theirs are typically within a single regional economic footprint. While the internet provides global reach, it will be the businesses that invest in social, mobile and local that will win in the end.  Of course I am a huge SoMoLo evangelist. The SMBs' content and targeting with platforms for Geo-Fencing, Geo-Conquesting and Path-Matching to HHI are all going to be accessible to them, if not for Mobile Apps, then via Mobile messaging in Social Networks that offer it.. Expect to be able to target FaceBook messaging not by city, but by store or mall… This makes being able to be "Hyper-Local" even more important. And with new proximity services coming online more than ever before, SMBs will operate and service customers with pinpoint accuracy right down to where they stand in an aisle. Geo-Conquesting will be huge for small players to place ads when customers pass through competitors regions. Car Dealers are doing this now.. But also of course iBeacons are now very cheap and getting easier to put in retail stores. The ability for sales to happen anywhere in the store via a mobile phone or tablet is huge, as it will give the small shop the flexibility to not have to "Guard the Register" as more or most transactions will be digital. Thus, M-Commerce and T-Commerce will change the job of cashier dramatically.. 2) Intra-Brand Advocacy, the idea now is that rather than just depend on your trusty social media manager and his team, you are going to push more and more individuals with expertise inside the organization to help manage, reach-out, and utilize social channels to manage the incoming questions and answers customers need. While for years CRM was the tool of the enterprise, today CRMs enable this now "Salesforce et al" capability to trickle throughout the company. This gives greater pressure to organize roles, but also flatten out the organization. Internal collaboration around topics and customer needs is going to be the key for SMBs to finally get serious about customer experiences. Their customers are online and in social networks. This includes not just B2C SMBs but also B2B companies as well. Don't believe me? To find the players just use hashtag #SocialSelling and you will see… 3) The Visual Networks will begin to move from Content Aggregators to Content Collaboration platforms, which means Pinterest, Instagram, Vine, & others will begin to move to add more features brands want, first marketing platforms, rather than unique brand partnerships as they do today, but this will open ways for SMBs to engage with clear brand messaging and metrics. Eventually providing more "Collaboration" between Brand and Consumer.. Don't think for a minute Facebook bought Oculus Rift so you could see your timeline in 3-D. The Social Networks I advise customers to invest in are ones that are audio and visual intrinsically. Players from SoundCloud to Pinterest are deploying ways for brands to harness their interactive visual or audio based social networks to sell ad units aka brand messaging. While the Social Media revolution is going on, the emphasis was on the social, today it more and more about the media in social, that enterprises soon small and medium businesses will be connected to. 

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• In Social Relationship Management, the Spirit is Willing, but Execution is Weak

  - by Mike Stiles

  In our final talk in this series with Aberdeen’s Trip Kucera, we wanted to find out if enterprise organizations are actually doing anything about what they’re learning around the importance of communicating via social and using social listening for a deeper understanding of customers and prospects. We found out that if your brand is lagging behind, you’re not alone. Spotlight: How was Aberdeen able to find out if companies are putting their money where their mouth is when it comes to implementing social across the enterprise? Trip: One way to think about the relative challenges a business has in a given area is to look at the gap between “say” and “do.” The first of those words reveals the brand’s priorities, while the second reveals their ability to execute on those priorities. In Aberdeen’s research, we capture this by asking firms to rank the value of a set of activities from one on the low end to five on the high end. We then ask them to rank their ability to execute those same activities, again on a one to five, not effective to highly effective scale. Spotlight: And once you get their self-assessments, what is it you’re looking for? Trip: There are two things we’re looking for in this analysis. The first is we want to be able to identify the widest gaps between perception of value and execution. This suggests impediments to adoption or simply a high level of challenge, be it technical or otherwise. It may also suggest areas where we can expect future investment and innovation. Spotlight: So the biggest potential pain points surface, places where they know something is critical but also know they aren’t doing much about it. What’s the second thing you look for? Trip: The second thing we want to do is look at specific areas in which high-performing companies, the Leaders, are out-executing the Followers. This points to the business impact of these activities since Leaders are defined by a set of business performance metrics. Put another way, we’re correlating adoption of specific business competencies with performance, looking for what high-performers do differently. Spotlight: Ah ha, that tells us what steps the winners are taking that are making them winners. So what did you find out? Trip: Generally speaking, we see something of a glass curtain when it comes to the social relationship management execution gap. There isn’t a single social media activity in which more than 50% of respondents indicated effectiveness, which would be a 4 or 5 on that 1-5 scale. This despite the fact that 70% of firms indicate that generating positive social media mentions is valuable or very valuable, a 4 or 5 on our 1-5 scale. Spotlight: Well at least they get points for being honest. The verdict they’re giving themselves is that they just aren’t cutting it in these highly critical social development areas. Trip: And the widest gap is around directly engaging with customers and/or prospects on social networks, which 69% of firms rated as valuable but only 34% of companies say they are executing well. Perhaps even more interesting is that these two are interdependent since you’re most likely to generate goodwill on social through happy, engaged customers. This data also suggests that social is largely being used as a broadcast channel rather than for one-to-one engagement. As we’ve discussed previously, social is an inherently personal media. Spotlight: And if they’re still using it as a broadcast channel, that shows they still fail to understand the root of social and see it as just another outlet for their ads and push-messaging. That’s depressing. Trip: A second way to evaluate this data is by using Aberdeen’s performance benchmarking. The story is both a bit different, but consistent in its own way. The first thing we notice is that Leaders are more effective in their execution of several key social relationship management capabilities, namely generating positive mentions and engaging with “influencers” and customers. Based on the fact that Aberdeen uses a broad set of performance metrics to rank the respondents as either “Leaders” (top 35% in weighted performance) or “Followers” (bottom 65% in weighted performance), from website conversion to annual revenue growth, we can then correlated high social effectiveness with company performance. We can also connect the specific social capabilities used by Leaders with effectiveness. We spoke about a few of those key capabilities last time and also discuss them in a new report: Social Powers Activate: Engineering Social Engagement to Win the Hidden Sales Cycle. Spotlight: What all that tells me is there are rewards for making the effort and getting it right. That’s how you become a Leader. Trip: But there’s another part of the story, which is that overall effectiveness, even among Leaders, is muted. There’s just one activity in which more than a majority of Leaders cite high effectiveness, effectiveness being the generation of positive buzz. While 80% of Leaders indicate “directly engaging with customers” through social media channels is valuable, the highest rated activity among Leaders, only 42% say they’re effective. This gap even among Leaders shows the challenges still involved in effective social relationship management. @mikestilesPhoto: stock.xchng

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• What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

  - by Tony Berk

  There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! As I mentioned in my earlier post about some of the keynote sessions, Is There a Cloud Over OpenWorld?, I'm going try to highlight some key sessions to help you find the best sessions for you. Interested to find out where Oracle CRM products are headed, then find your "roadmap" session. Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. Which session are you most interested in? Make your suggestions! But no voting for Pearl Jam or Kings of Leon. Those are after hours! 

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• Mark Hurd on the Customer Revolution: Oracle's Top 10 Insights

  - by Richard Lefebvre

  Reprint of an article from Forbes Businesses that fail to focus on customer experience will hear a giant sucking sound from their vanishing profitability. Because in today’s dynamic global marketplace, consumers now hold the power in the buyer-seller equation, and sellers need to revamp their strategy for this new world order. The ability to relentlessly deliver connected, personalized and rewarding customer experiences is rapidly becoming one of the primary sources of competitive advantage in today’s dynamic global marketplace. And the inability or unwillingness to realize that the customer is a company’s most important asset will lead, inevitably, to decline and failure. Welcome to the lifecycle of customer experience, in which consumers explore, engage, shop, buy, ask, compare, complain, socialize, exchange, and more across multiple channels with the unconditional expectation that each of those interactions will be completed in an efficient and personalized manner however, wherever, and whenever the customer wants. While many niche companies are offering point solutions within that sprawling and complex spectrum of needs and requirements, businesses looking to deliver superb customer experiences are still left having to do multiple product evaluations, multiple contract negotiations, multiple test projects, multiple deployments, and–perhaps most annoying of all–multiple and never-ending integration projects to string together all those niche products from all those niche vendors. With its new suite of customer-experience solutions, Oracle believes it can help companies unravel these challenges and move at the speed of their customers, anticipating their needs and desires and creating enduring and profitable relationships. Those solutions span the full range of marketing, selling, commerce, service, listening/insights, and social and collaboration tools for employees. When Oracle launched its suite of Customer Experience solutions at a recent event in New York City, president Mark Hurd analyzed the customer experience revolution taking place and presented Oracle’s strategy for empowering companies to capitalize on this important market shift. From Hurd’s presentation and related materials, I’ve extracted a list of Hurd’s Top 10 Insights into the Customer Revolution. 1. Please Don’t Feed the Competitor’s Pipeline!After enduring a poor experience, 89% of consumers say they would immediately take their business to your competitor. (Except where noted, the source for these findings is the 2011 Customer Experience Impact (CEI) Report including a survey commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.) 2. The Addressable Market Is Massive. Only 1% of consumers say their expectations were always met by their actual experiences. 3. They’re Willing to Pay More! In return for a great experience, 86% of consumers say they’ll pay up to 25% more. 4. The Social Media Microphone Is Always Live. After suffering through a poor experience, more than 25% of consumers said they posted a negative comment on Twitter or Facebook or other social media sites. Conversely, of those consumers who got a response after complaining, 22% posted positive comments about the company. 5.  The New Deal Is Never Done: Embrace the Entire Customer Lifecycle. An appropriately active and engaged relationship, says Hurd, extends across every step of the entire processs: need, research, select, purchase, receive, use, maintain, and recommend. 6. The 360-Degree Commitment. Customers want to do business with companies that actively and openly demonstrate the desire to establish strong and seamless connections across employees, the company, and the customer, says research firm Temkin Group in its report called “The CX Competencies.” 7. Understand the Emotional Drivers Behind Brand Love. What makes consumers fall in love with a brand? Among the top factors are friendly employees and customer reps (73%), easy access to information and support (55%), and personalized experiences, such as when companies know precisely what products or services customers have purchased in the past and what issues those customers have raised (36%). 8.  The Importance of Immediate Action. You’ve got one week to respond–and then the opportunity’s lost. If your company needs more than a week to answer a prospect’s question or request, most of those prospects will terminate the relationship. 9.  Want More Revenue, Less Churn, and More Referrals? Then improve the overall customer experience: Forrester’s research says that approach put an extra $900 million in the pockets of wireless service providers, $800 million for hotels, and $400 million for airlines. 10. The Formula for CX Success.  Hurd says it includes three elegantly interlaced factors: Connected Engagement, to personalize the experience; Actionable Insight, to maximize the engagement; and Optimized Execution, to deliver on the promise of value. RECOMMENDED READING: The Top 10 Strategic CIO Issues For 2013 Wal-Mart, Amazon, eBay: Who’s the Speed King of Retail? Career Suicide and the CIO: 4 Deadly New Threats Memo to Marc Benioff: Social Is a Tool, Not an App

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• VirtualBox appliance for the Oracle Communications Service Delivery Platform (SDP) Products

  - by chlander

  It's been quite awhile since we last blogged. This blog is written by Leif Lourie, a Curriculum Developer for the Oracle Communications Service Delivery Platform (SDP) products. For the last 8 years, Leif has worked as a Curriculum Developer for many of the telecom-oriented products that Oracle offers. He has been working in the telecom industry for about 25 years and has also worked as a software developer, project manager, and solutions architect. He is currently working on courseware for an upcoming release for one of the Service Delivery Platform products. Thanks to Leif not only for this blog, but for making the VM described in the blog available. Cheryl Lander, Oracle Communications InfoDev Senior Director To be able to download, install and test a product within a day is many times very important for people that are doing the primary evaluation of a software product. If it takes longer, it will require a bigger effort, like a proof-of-concept project with many people involved. Of course, if the product is chosen for a more thorough test, it will probably happen anyway, but then maybe with focus on integration instead of product features. We have a long tradition of creating complex software that is easy to install and test and we have often been praised for the ease of getting our products up and running. One key for this has been that there has always been an installer for Windows, as well as for the production environments that usually are Unix and Linux. And, the windows installer has, in most cases, been released for developing and testing purposes. Lately, this has changed. Our products are very seldom released for the Windows platform, at all. And even the Linux versions are almost always released for 64-bit systems. This is creating problems for many of the people that want to try out our products, since few have access to a 64-bit Linux system of the right platform. Most of us are using a laptop with Windows or Mac OS. Some of us are using Linux or Solaris, but probably a non certified distribution for the product you want to test. My job, among other things, is to develop hands-on practices for our products. For me, it is crucial to have access to environments for installing and using our products. For this reason I have been using virtual machines for many years.I have a ready-made base system, with the necessary tools installed for all the products I create hands-on practices for. Whenever I start working on hands-on practices for a new product or a new version, I just copy the base system and start working with a clean slate. This saves me a lot of time! Now, I would like to start saving time for my favorite student: You! If you are using our products and regularly test new versions you might benefit from the virtual machine that is now available on Oracle Technology Network: The Virtual Machine for the Oracle Communications Service Delivery Platform (SDP) Products. This virtual machine contains an installation of the 64-bit version of Oracle Enterprise Linux, version 6. It also has Oracle Database Express Edition (XE), Oracle Java and Oracle Enterprise Pack for Eclipse installed. By using Oracle VM VirtualBox you may use Windows, OS X, Linux or Solaris on your laptop. VirtualBox can be installed on top of any of these platforms and give you the ability to run virtual machines in your laptop. After downloading and starting the virtual machine you will also need to download the installation files for the product you want to test; for example Oracle Communications Services Gatekeeper or Oracle Communications Online Mediation Controller. In some cases there are lessons and practices available for the products. The freely available courses are listed in Oracle Learning Library as a Collection of Oracle Communications Service Delivery Platform Courses. As time goes by, we will make this list collection bigger. Also, the goal is to update the virtual machine about one to two times per year. So you will always be able to get a well maintained virtual machine for the Service Delivery Platform products from us. We Value Your Feedback If you would like to suggest improvements or report issues on any of the product documentation, curriculum, or training produced by the Oracle Communications Information Development team, you can use these channels: Email [email protected]. Post a comment on this blog. Thanks for reading!

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