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• Know Your Service Request Status

  - by Get Proactive Customer Adoption Team

  Untitled Document To monitor a Service Request or not to monitor a Service Request... That should never be the question Monitoring the Service Requests you create is an essential part of the process to resolve your issue when you work with a Support Engineer. If you monitor your Service Request, you know at all times where it is in the process, or to be more specific, you know at all times what action the Support Engineer has taken on your request and what the next step is. When you think about it, it is rather simple... Oracle Support is working the issue, Oracle Development is working the issue, or you are. When you check on the status, you may find that the Support Engineer has a question for you or the engineer is waiting for more information to resolve the issue. If you monitor the Service Request, and respond quickly, the process keeps moving, and you’ll get your answer more quickly. Monitoring a Service Request is easy. All you need to do is check the status codes that the Support Engineer or the system assigns to your Service Request. These status codes are not static. You will see that during the life of your Service request, it will go through a variety of status codes. The best advice I can offer you when you monitor your Service Request is to watch the codes. If the status is not changing, or if you are not getting responses back within the agreed timeframes, you should review the action plan the Support Engineer has outlined or talk about a new action plan. Here are the most common status codes: Work in Progress indicates that your Support Engineer is researching and working the issue. Development Working means that you have a code related issue and Oracle Support has submitted a bug to Development. Please pay a particular attention to the following statuses; they indicate that the Support Engineer is waiting for a response from you: Customer Working usually means that your Support Engineer needs you to collect additional information, needs you to try something or to apply a patch, or has more questions for you. Solution Offered indicates that the Support Engineer has identified the problem and has provided you with a solution. Auto-Close or Close Initiated are statuses you don’t want to see. Monitoring your Service Request helps prevent your issues from reaching these statuses. They usually indicate that the Support Engineer did not receive the requested information or action from you. This is important. If you fail to respond, the Support Engineer will attempt to contact you three times over a two-week period. If these attempts are unsuccessful, he or she will initiate the Auto-Close process. At the end of this additional two-week period, if you have not updated the Service Request, your Service Request is considered abandoned and the Support Engineer will assign a Customer Abandoned status. A Support Engineer doesn’t like to see this status, since he or she has been working to solve your issue, but we know our customers dislike it even more, since it means their issue is not moving forward. You can avoid delays in resolving your issue by monitoring your Service Request and acting quickly when you see the status change. Respond to the request from the engineer to answer questions, collect information, or to try the offered solution. Then the Support Engineer can continue working the issue and the Service Request keeps moving forward towards resolution. Keep in mind that if you take an extended period of time to respond to a request or to provide the information requested, the Support Engineer cannot take the next step. You may inadvertently send an implicit message about the problem’s urgency that may not match the Service Request priority, and your need for an answer. Help us help you. We want to get you the answer as quickly as possible so you can stay focused on your company’s objectives. Now, back to our initial question. To monitor Service Requests or not to monitor Service Requests? I think the answer is clear: yes, monitor your Service Request to resolve the issue as quickly as possible.

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• PASS summit 2013. We do not remember days. We remember moments.

  - by Maria Zakourdaev

    "Business or pleasure?" barked the security officer in the Charlotte International Airport. "I’m not sure, sir," I whimpered, immediately losing all courage. "I'm here for the database technologies summit called PASS”. "Sounds boring. Definitely a business trip." Boring?! He couldn’t have been more wrong. If he only knew about the countless meetings throughout the year where I waved my hands at my great boss and explained again and again how fantastic this summit is and how much I learned last year. One by one, the drops of water began eating away at the stone. He finally approved of my trip just to stop me from torturing him. Time moves as slow as a turtle when you are waiting for something. Time runs as fast as a cheetah when you are there. PASS has come...and passed. It’s been an amazing week. Enormous sqlenergy has filled the city, filled the convention center and the surrounding pubs and restaurants. There were awesome speakers, great content, and the chance to meet most inspiring database professionals from all over the world. Some sessions were unforgettable. Imagine a fully packed room with more than 500 people in awed silence, catching each and every one of Paul Randall's words. His tremendous energy and deep knowledge were truly thrilling. No words can describe Rob Farley's unique presentation style, captivating and engaging the audience. When the precious session minutes were over, I could tell that the many random puzzle pieces of information that his listeners knew had been suddenly combined into a clear, cohesive picture. I was amazed as always by Paul White's great sense of humor and his phenomenal ability to explain complicated concepts in a simple way. The keynote by the brilliant Dr. DeWitt from Microsoft in front of the full summit audience of 5000 deeply listening people was genuinely breathtaking. The entire conference throughout offered excellent speakers who inspired me to absorb the knowledge and use it when I got home. To my great surprise, I found that there are other people in this world who like replication as much I do. During the Birds of a Feather Luncheon, SQL Server MVP Ted Krueger was writing a script for replicating the food to other tables. I learned many things at PASS, and not all of them were about SQL. After three summits, this time I finally got the knack of networking. I actually went up and spoke to people, and believe me, that was not easy for an introvert. But this is what the summit is all about. Sqlpeople. They are the ones who make it such an exciting experience. I will be looking forward to the next year. Till then I have my notes and new ideas. How long was the summit? Thousands of unforgettable moments.

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• Why We Do What We Do. (Part 3 of 5 Part Series on JDE 5G Postponed)

  - by Kem Butller-Oracle

  By Lyle Ekdahl - Oracle JD Edwards Sr. VP General Manager  In the closing of part two of this 5 part blog series, I stated that in the next installment I would explore the expected results of the digital overdrive era and the impact it will have on our economy. While I have full intentions of writing on that topic, I am inspired today to write about something that is top of mind. It’s top of mind because it has come up several times recently conversations with my Oracle’s JD Edwards team members, with customers and our partners, plus I feel passionately about why I do what I do…. It is not what we do but why we do that thing that we do Do you know what you do? For the most part, I bet you could tell me what you do even if your work has changed over the years.  My real question is, “Do you get excited about what you do, and are you fulfilled? Does your work deliver a sense of purpose, a cause to work for, and something to believe in?”  Alright, I guess that was not a single question. So let me just ask, “Why?” Why are you here, right now? Why do you get up in the morning? Why do you go to work? Of course, I can’t answer those questions for you but I can share with you my POV.   For starters, there are several things that drive me. As many of you know by now, I have a somewhat competitive nature but it is not solely the thrill of winning that actually fuels me. Now don’t get me wrong, I do like winning occasionally. However winning is only a potential result of competing and is clearly not guaranteed. So why compete? Why compete in business, and particularly why in this Enterprise Software business?  Here’s why! I am fascinated by creative and building processes. It is about making or producing things, causing something to come into existence. With the right skill, imagination and determination, whether it’s art or invention; the result can deliver value and inspire. In both avocation and vocation I always gravitate towards the create/build processes.  I believe one of the skills necessary for the create/build process is not just the aptitude but also, and especially, the desire and attitude that drives one to gain a deeper understanding. The more I learn about our customers, the more I seek to understand what makes the successful and what difficult issues cause them to struggle. I like to look for the complex, non-commodity process problems where streamlined design and modern technology can provide an easy and simple solution. It is especially gratifying to see our customers use our software to increase their own ability to deliver value to the market. What an incredible network effect! I know many of you share this customer obsession as well as the create/build addiction focused on simple and elegant design. This is what I believe is at the root of our common culture.  Are JD Edwards customers on a whole different than other ERP solutions’ customers? I would argue that for the most part, yes, they are. They selected our software, and our software is different. Why? Because I believe that the create/build process will generally result in solutions that reflect who built it and their culture. And a culture of people focused on why they create/build will attract different customers than one that is based on what is built or how the solution is delivered. In the past I have referred to this idea as character of the customer, and it transcends industry, size and run rate. Now some would argue that JD Edwards has some customers who are characters. But that is for a different post. As I have told you before, the JD Edwards culture is unique, and its resulting economy is valuable and deserving of our best efforts. 

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• Cloud hosted CI for .NET projects

  - by Scott Dorman

  Originally posted on: http://geekswithblogs.net/sdorman/archive/2014/06/02/cloud-hosted-ci-for-.net-projects.aspxContinuous integration (CI) is important. If you don’t have it set up…you should. There are a lot of different options available for hosting your own CI server, but they all require you to maintain your own infrastructure. If you’re a business, that generally isn’t a problem. However, if you have some open source projects hosted, for example on GitHub, there haven’t really been any options. That has changed with the latest release of AppVeyor, which bills itself as “Continuous integration for busy developers.” What’s different about AppVeyor is that it’s a hosted solution. Why is that important? By being a hosted solution, it means that I don’t have to maintain my own infrastructure for a build server. How does that help if you’re hosting an open source project? AppVeyor has a really competitive pricing plan. For an unlimited amount of public repositories, it’s free. That gives you a cloud hosted CI system for all of your GitHub projects for the cost of some time to set them up, which actually isn’t hard to do at all. I have several open source projects (hosted at https://github.com/scottdorman), so I signed up using my GitHub credentials. AppVeyor fully supported my two-factor authentication with GitHub, so I never once had to enter my password for GitHub into AppVeyor. Once it was done, I authorized GitHub and it instantly found all of the repositories I have (both the ones I created and the ones I cloned from elsewhere). You can even add “build badges” to your markdown files in GitHub, so anyone who visits your project can see the status of the lasted build. Out of the box, you can simply select a repository, add the build project, click New Build and wait for the build to complete. You now have a complete CI server running for your project. The best part of this, besides the fact that it “just worked” with almost zero configuration is that you can configure it through a web-based interface which is very streamlined, clean and easy to use or you can use a appveyor.yml file. This means that you can define your CI build process (including any scripts that might need to be run, etc.) in a standard file format (the YAML format) and store it in your repository. The benefits to that are huge. The file becomes a versioned artifact in your source control system, so it can be branched, merged, and is completely transparent to anyone working on the project. By the way, AppVeyor isn’t limited to just GitHub. It currently supports GitHub, BitBucket, Visual Studio Online, and Kiln. I did have a few issues getting one of my projects to build, but the same day I posted the problem to the support forum a fix was deployed, and I had a functioning CI build about 5 minutes after that. Since then, I’ve provided some additional feature requests and had a few other questions, all of which have seen responses within a 24-hour period. I have to say that it’s easily been one of the best customer support experiences I’ve seen in a long time. AppVeyor is still young, so it doesn’t yet have full feature parity with some of the older (more established) CI systems available,  but it’s getting better all the time and I have no doubt that it will quickly catch up to those other CI systems and then pass them. The bottom line, if you’re looking for a good cloud-hosted CI system for your .NET-based projects, look at AppVeyor.

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• Reducing Deadlocks - not a DBA issue ?

  - by steveh99999

   As a DBA, I'm involved on an almost daily basis troubleshooting 'SQL Server' performance issues. Often, this troubleshooting soon veers away from a 'its a SQL Server issue' to instead become a wider application/database design/coding issue.One common perception with SQL Server is that deadlocking is an application design issue - and is fixed by recoding...  I see this reinforced by MCP-type questions/scenarios where the answer to prevent deadlocking is simply to change the order in code in which tables are accessed....Whilst this is correct, I do think this has led to a situation where many 'operational' or 'production support' DBAs, when faced with a deadlock, are happy to throw the issue over to developers without analysing the issue further....A couple of 'war stories' on deadlocks which I think are interesting :- Case One , I had an issue recently on a third-party application that I support on SQL 2008.  This particular third-party application has an unusual support agreement where the customer is allowed to change the index design on the third-party provided database.  However, we are not allowed to alter application code or modify table structure..This third-party application is also known to encounter occasional deadlocks – indeed, I have documentation from the vendor that up to 50 deadlocks per day is not unusual !So, as a DBA I have to support an application which in my opinion has too many deadlocks - but, I cannot influence the design of the tables or stored procedures for the application. This should be the classic - blame the third-party developers scenario, and hope this issue gets addressed in a future application release - ie we could wait years for this to be resolved and implemented in our production environment...But, as DBAs  can change the index layout, is there anything I could do still to reduce the deadlocks in the application ?I initially used SQL traceflag 1222 to write deadlock detection output to the SQL Errorlog – using this I was able to identify one table heavily involved in the deadlocks.When I examined the table definition, I was surprised to see it was a heap – ie no clustered index existed on the table.Using SQL profiler to see locking behaviour and plan for the query involved in the deadlock, I was able to confirm a table scan was being performed.By creating an appropriate clustered index - it was possible to produce a more efficient plan and locking behaviour.So, less locks, held for less time = less possibility of deadlocks. I'm still unhappy about the overall number of deadlocks on this system - but that's something to be discussed further with the vendor.Case Two,  a system which hadn't changed for months suddenly started seeing deadlocks on a regular basis. I love the 'nothing's changed' scenario, as it gives me the opportunity to appear wise and say 'nothings changed on this system, except the data'.. This particular deadlock occurred on a table which had been growing rapidly. By using DBCC SHOW_STATISTICS - the DBA team were able to see that the deadlocks seemed to be occurring shortly after auto-update stats had regenerated the table statistics using it's default sampling behaviour.As a quick fix, we were able to schedule a nightly UPDATE STATISTICS WITH FULLSCAN on the table involved in the deadlock - thus, greatly reducing the potential for stats to be updated via auto_update_stats, consequently reducing the potential for a bad plan to be generated based on an unrepresentative sample of the data. This reduced the possibility of a deadlock occurring.  Not a perfect solution by any means, but quick, easy to implement, and needed no application code changes. This fix gave us some 'breathing space'  to properly fix the code during the next scheduled application release.   The moral of this post - don't dismiss deadlocks as issues that can only be fixed by developers...

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• Development Quirk From ASP.NET Dynamic Compilation

  - by jkauffman

  The Problem I got a compilation error in my ASP.NET MVC3 project that tested my sanity today. (As always, names are changed to protect the innocent) The type or namespace name 'FishViewModel' does not exist in the namespace 'Company.Product.Application.Models' (are you missing an assembly reference?) Sure looks easy! There must be something in the project referring to a FishViewModel. The Confusing Part The first thing I noticed was the that error was occuring in a folder clearly not in my project and in files that I definitely had not created: %SystemRoot%\Microsoft.NET\Framework\(versionNumber)\Temporary ASP.NET Files\ App_Web_mezpfjae.1.cs I also ascertained these facts, each of which made me more confused than the last: Rebuild and Clean had no effect. No controllers in the project ever returned a ViewResult using FishViewModel. No views in the project defined that they use FishViewModel. Searching across all files included in the project for “FishViewModel” provided no results. The build server did not report a problem. The Solution The problem stemmed from a file that was not included in the project but still present on the file system: (By the way, if you don’t know this trick already, there is a toolbar button in the Solution Explorer window to “Show All Files” which allows you to see files all files in the file system) In my situation, I was working on the mission-critical Fish view before abandoning the feature. Instead of deleting the file, I excluded it from the project. However, this was a bad move. It caused the build failure, and in order to fix the error, this file must be deleted. By the way, this file was not in source control, so the build server did not have it. This explains why my build server did not report a problem for me. The Explanation So, what’s going on? This file isn’t even a part of the project, so why is it failing the build? This is a behavior of the ASP.NET Dynamic Compilation. This is the same process that occurs when deploying a webpage; ASP.NET compiles the web application’s code. When this occurs on a production server, it has to do so without the .csproj file (which isn’t usually deployed, if you’ve taken your time to do a deployment cleanly). This process has merely the file system available to identify what to compile. So, back in the world of developing the webpage in visual studio on my developer box, I run into the situation because the same process is occuring there. This is true even though I have more files on my machine than will actually get deployed. I can’t help but think that this error could be attributed back to the real culprit file (Fish.cshtml, rather than the temporary files) with some work, but at least the error had enough information in it to narrow it down. The Conclusion I had previously been accustomed to the idea that for c# projects, the .csproj file always “defines” the build behavior. This investigation has taught me that I’ll need to shift my thinking a bit to remember that the file system has the final say when it comes to web applications, even on the developer’s machine!

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• Good DBAs Do Baselines

  - by Louis Davidson

  One morning, you wake up and feel funny. You can’t quite put your finger on it, but something isn’t quite right. What now? Unless you happen to be a hypochondriac, you likely drag yourself out of bed, get on with the day and gather more “evidence”. You check your symptoms over the next few days; do you feel the same, better, worse? If better, then great, it was some temporal issue, perhaps caused by an allergic reaction to some suspiciously spicy chicken. If the same or worse then you go to the doctor for some health advice, but armed with some data to share, and having ruled out certain possible causes that are fixed with a bit of rest and perhaps an antacid. Whether you realize it or not, in comparing how you feel one day to the next, you have taken baseline measurements. In much the same way, a DBA uses baselines to gauge the gauge health of their database servers. Of course, while SQL Server is very willing to share data regarding its health and activities, it has almost no idea of the difference between good and bad. Over time, experienced DBAs develop “mental” baselines with which they can gauge the health of their servers almost as easily as their own body. They accumulate knowledge of the daily, natural state of each part of their database system, and so know instinctively when one of their databases “feels funny”. Equally, they know when an “issue” is just a passing tremor. They see their SQL Server with all of its four CPU cores running close 100% and don’t panic anymore. Why? It’s 5PM and every day the same thing occurs when the end-of-day reports, which are very CPU intensive, are running. Equally, they know when they need to respond in earnest when it is the first time they have heard about an issue, even if it has been happening every day. Nevertheless, no DBA can retain mental baselines for every characteristic of their systems, so we need to collect physical baselines too. In my experience, surprisingly few DBAs do this very well. Part of the problem is that SQL Server provides a lot of instrumentation. If you look, you will find an almost overwhelming amount of data regarding user activity on your SQL Server instances, and use and abuse of the available CPU, I/O and memory. It seems like a huge task even to work out which data you need to collect, let alone start collecting it on a regular basis, managing its storage over time, and performing detailed comparative analysis. However, without baselines, though, it is very difficult to pinpoint what ails a server, just by looking at a single snapshot of the data, or to spot retrospectively what caused the problem by examining aggregated data for the server, collected over many months. It isn’t as hard as you think to get started. You’ve probably already established some troubleshooting queries of the type SELECT Value FROM SomeSystemTableOrView. Capturing a set of baseline values for such a query can be as easy as changing it as follows: INSERT into BaseLine.SomeSystemTable (value, captureTime) SELECT Value, SYSDATETIME() FROM SomeSystemTableOrView; Of course, there are monitoring tools that will collect and manage this baseline data for you, automatically, and allow you to perform comparison of metrics over different periods. However, to get yourself started and to prove to yourself (or perhaps the person who writes the checks for tools) the value of baselines, stick something similar to the above query into an agent job, running every hour or so, and you are on your way with no excuses! Then, the next time you investigate a slow server, and see x open transactions, y users logged in, and z rows added per hour in the Orders table, compare to your baselines and see immediately what, if anything, has changed!

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• Feynman's inbox

  - by user12607414

  Here is Richard Feynman writing on the ease of criticizing theories, and the difficulty of forming them: The problem is not just to say something might be wrong, but to replace it by something — and that is not so easy. As soon as any really definite idea is substituted it becomes almost immediately apparent that it does not work. The second difficulty is that there is an infinite number of possibilities of these simple types. It is something like this. You are sitting working very hard, you have worked for a long time trying to open a safe. Then some Joe comes along who knows nothing about what you are doing, except that you are trying to open the safe. He says ‘Why don’t you try the combination 10:20:30?’ Because you are busy, you have tried a lot of things, maybe you have already tried 10:20:30. Maybe you know already that the middle number is 32 not 20. Maybe you know as a matter of fact that it is a five digit combination… So please do not send me any letters trying to tell me how the thing is going to work. I read them — I always read them to make sure that I have not already thought of what is suggested — but it takes too long to answer them, because they are usually in the class ‘try 10:20:30’. (“Seeking New Laws”, page 161 in The Character of Physical Law.) As a sometime designer (and longtime critic) of widely used computer systems, I have seen similar difficulties appear when anyone undertakes to publicly design a piece of software that may be used by many thousands of customers. (I have been on both sides of the fence, of course.) The design possibilities are endless, but the deep design problems are usually hidden beneath a mass of superfluous detail. The sheer numbers can be daunting. Even if only one customer out of a thousand feels a need to express a passionately held idea, it can take a long time to read all the mail. And it is a fact of life that many of those strong suggestions are only weakly supported by reason or evidence. Opinions are plentiful, but substantive research is time-consuming, and hence rare. A related phenomenon commonly seen with software is bike-shedding, where interlocutors focus on surface details like naming and syntax… or (come to think of it) like lock combinations. On the other hand, software is easier than quantum physics, and the population of people able to make substantial suggestions about software systems is several orders of magnitude bigger than Feynman’s circle of colleagues. My own work would be poorer without contributions — sometimes unsolicited, sometimes passionately urged on me — from the open source community. If a Nobel prize winner thought it was worthwhile to read his mail on the faint chance of learning a good idea, I am certainly not going to throw mine away. (In case anyone is still reading this, and is wondering what provoked a meditation on the quality of one’s inbox contents, I’ll simply point out that the volume has been very high, for many months, on the Lambda-Dev mailing list, where the next version of the Java language is being discussed. Bravo to those of my colleagues who are surfing that wave.) I started this note thinking there was an odd parallel between the life of the physicist and that of a software designer. On second thought, I’ll bet that is the story for anybody who works in public on something requiring special training. (And that would be pretty much anything worth doing.) In any case, Feynman saw it clearly and said it well.

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• Utility to Script SQL Server Configuration

  - by Bill Graziano

  I wrote a small utility to script some key SQL Server configuration information. I had two goals for this utility: Assist with disaster recovery preparation Identify configuration changes I’ve released the application as open source through CodePlex. You can download it from CodePlex at the Script SQL Server Configuration project page. The application is a .NET 2.0 console application that uses SMO. It writes its output to a directory that you specify.  Disaster Planning ScriptSqlConfig generates scripts for logins, jobs and linked servers.  It writes the properties and configuration from the instance to text files. The scripts are designed so they can be run against a DR server in the case of a disaster. The properties and configuration will need to be manually compared. Each job is scripted to its own file. Each linked server is scripted to its own file. The linked servers don’t include the password if you use a SQL Server account to connect to the linked server. You’ll need to store those somewhere secure. All the logins are scripted to a single file. This file includes windows logins, SQL Server logins and any server role membership.  The SQL Server logins are scripted with the correct SID and hashed passwords. This means that when you create the login it will automatically match up to the users in the database and have the correct password. This is the only script that I programmatically generate rather than using SMO. The SQL Server configuration and properties are scripted to text files. These will need to be manually reviewed in the event of a disaster. Or you could DIFF them with the configuration on the new server. Configuration Changes These scripts and files are all designed to be checked into a version control system.  The scripts themselves don’t include any date specific information. In my environments I run this every night and check in the changes. I call the application once for each server and script each server to its own directory.  The process will delete any existing files before writing new ones. This solved the problem I had where the scripts for deleted jobs and linked servers would continue to show up.  To see any changes I just need to query the version control system to show many any changes to the files. Database Scripting Utilities that script database objects are plentiful.  CodePlex has at least a dozen of them including one I wrote years ago. The code is so easy to write it’s hard not to include that functionality. This functionality wasn’t high on my list because it’s included in a database backup.  Unless you specify the /nodb option, the utility will script out many user database objects. It will script one object per file. It will script tables, stored procedures, user-defined data types, views, triggers, table types and user-defined functions. I know there are more I need to add but haven’t gotten around it yet. If there’s something you need, please log an issue and get it added. Since it scripts one object per file these really aren’t appropriate to recreate an empty database. They are really good for checking into source control every night and then seeing what changed. I know everyone tells me all their database objects are in source control but a little extra insurance never hurts. Conclusion I hope this utility will help a few of you out there. My goal is to have it script all server objects that aren’t contained in user databases. This should help with configuration changes and especially disaster recovery.

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• Dallas First Regionals 2012&ndash; For Inspiration and Recognition of Science and Technology

  - by T

  Wow!  That is all I have to say after the last 3 days. Three full fun filled days in a world that fed the geek, sparked the competitor, inspired the humanitarian, encouraged the inventor, and continuously warmed my heart.  As part of the Dallas First Regionals, I was awed by incredible students who teach as much as they learn, inventive and truly caring mentors that make mentoring look easy, and completely passionate and dedicated volunteers that bring meaning to giving all that you have and making events fun and safe for all.  If you have any interest in innovation, robotics, or highly motivated students, I can’t recommend anything any higher than visiting a First Robotics event. This is my third year with First and I was honored enough to serve the Dallas First Regionals as both a Web Site evaluator and as the East Field Volunteer Coordinator.  This was also the first year my daughter volunteered with me.  My daughter and I both recognize how different the First program is from other team events.  The difference with First is that everyone is a first class citizen.   It is a difference we can feel through experiencing and observing interactions between executives, respected engineers, students, and event staff.  Even with a veracious competition, you still find a lot of cooperation and we never witnessed any belittling between teams or individuals. First Robotics coined the term “Gracious Professionalism”.   It's a way of doing things that encourages high-quality work, emphasizes the value of others, and respects individuals and the community.1 I was introduced to this term as the Volunteer Coordinator when I was preparing the volunteer instructional speech.  Through the next few days, I discovered it is truly core to everything that First does.  One of the ways First accomplishes Gracious Professionalism is by utilizing another term they came up with which is “CoopertitionTM”. At FIRST, CoopertitionTM is displaying unqualified kindness and respect in the face of fierce competition.1   One of the things I never liked about sports was the need to “destroy” the other team.  First has really found a way to integrate CoopertitionTM  into the rules so teams can be competitive and part of that competition rewards cooperation. Oh and did I mention it has ROBOTS!!!  This year it had basket ball playing Kinect connected, remote controlled, robots!  There are not words for how exciting these games are.  You HAVE to check out this years game, Rebound Rumble, on youtube or you can view live action on Dallas First Video (as of this posting, the recording haven’t posted yet but should be there soon).  There are also some images below. Whatever it is, these students get it and exemplify it and these mentors ooze with it.  I am glad that First supports these events so we can all learn and be inspired by these exceptional students and mentors.  I know that no matter how much I give, it will never compare to what I gain volunteering at First.  Even if you don’t have time to volunteer, you owe it to yourself to go check out one of these events.  See what the future holds, be inspired, be encouraged, take some knowledge, leave some knowledge and most of all, have FUN.  That is what First is all about and thanks to First, I get it.   First Dallas Regionals 2012 VIEW SLIDE SHOW DOWNLOAD ALL 1.  USFirst http://www.usfirst.org/aboutus/gracious-professionalism

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• The gestures of Windows 8 (Consumer preview): part 2, More about Search

  - by Laurent Bugnion

  This is part 2 of a multipart blog post about the gestures and shortcuts in Windows 8 consumer preview. Part 1 can be found here! More about the Search charm In the first installment of this series, we talked about the charms and mentioned a few gestures to display the Search charm. Search is a very central and powerful feature in Windows 8, and allows you to search in Apps, Settings, Files and within Metro applications that support the Search contract. There are a few cool features around the Search, and especially the applications associated to it. I already mentioned the keyboard shortcuts you can use: Win-C shows the Charms bar (same as swiping from the right bevel towards the center of the screen). Win-Q open the Search fly out with Apps preselected. Win-W open the Search fly out with Settings preselected. Win-F open the Search fly out with Files preselected. Searching in Metro apps In addition to these three search domains, you can also search a Metro app, as long as it supports the Search contract (check this Build video to learn more about the Search contract). These apps show up in the Search flyout as shown here: Notice the list of apps below the Files button? That’s what we are talking about. First of all, the list order changes when you search in some applications. For instance, in the image above, I had used the Store with the Search charm. This is why the store shows up as the first app. I am not 100% what algorithm is used here (sorting according to number of searches is my guess), but try it out and try to figure it out Applications that have never been searched are sorted alphabetically. Does it mean we will see cool app names like ___AAA_MyCoolApp? I certainly hope not!! Pinning You can also pin often used apps to the Search flyout. To pin an app with the mouse, right click on it in the Search flyout and select Pin from the context menu. With the keyboard, use the arrow keys to go down to the selected app, and then open the context menu. With the finger, simply tap and hold until you see a semi transparent rectangle indicating that the context menu will be shown, then release. The context menu opens up and you can select Pin. Pin context menu Pinned apps Unpinning, Hiding Using the same technique as for pinning here above, you can also unpin a pinned application. Finally, you can also choose to hide an app from the Search flyout altogether. This is a convenient way to clean up and make it easy to find stuff. Note: At this point, I am not sure how to re-add a hidden app to the Search flyout. If anyone knows, please mention it in the comments, thanks! Reordering You can also reorder pinned apps. To do this, with the finger, tap, hold and pull the app to the side, then pull it vertically to reorder it. You can also reorder with the mouse, simply by clicking on an app and pulling it vertically to the place you want to put it. I don’t think there is a way to do that with the keyboard though. That’s it for now More gestures will follow in a next installment! Have fun with Windows 8   Laurent Bugnion (GalaSoft) Subscribe | Twitter | Facebook | Flickr | LinkedIn

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• Where should you put constants and why?

  - by Tim Meyer

  In our mostly large applications, we usually have a only few locations for constants: One class for GUI and internal contstants (Tab Page titles, Group Box titles, calculation factors, enumerations) One class for database tables and columns (this part is generated code) plus readable names for them (manually assigned) One class for application messages (logging, message boxes etc) The constants are usually separated into different structs in those classes. In our C++ applications, the constants are only defined in the .h file and the values are assigned in the .cpp file. One of the advantages is that all strings etc are in one central place and everybody knows where to find them when something must be changed. This is especially something project managers seem to like as people come and go and this way everybody can change such trivial things without having to dig into the application's structure. Also, you can easily change the title of similar Group Boxes / Tab Pages etc at once. Another aspect is that you can just print that class and give it to a non-programmer who can check if the captions are intuitive, and if messages to the user are too detailed or too confusing etc. However, I see certain disadvantages: Every single class is tightly coupled to the constants classes Adding/Removing/Renaming/Moving a constant requires recompilation of at least 90% of the application (Note: Changing the value doesn't, at least for C++). In one of our C++ projects with 1500 classes, this means around 7 minutes of compilation time (using precompiled headers; without them it's around 50 minutes) plus around 10 minutes of linking against certain static libraries. Building a speed optimized release through the Visual Studio Compiler takes up to 3 hours. I don't know if the huge amount of class relations is the source but it might as well be. You get driven into temporarily hard-coding strings straight into code because you want to test something very quickly and don't want to wait 15 minutes just for that test (and probably every subsequent one). Everybody knows what happens to the "I will fix that later"-thoughts. Reusing a class in another project isn't always that easy (mainly due to other tight couplings, but the constants handling doesn't make it easier.) Where would you store constants like that? Also what arguments would you bring in order to convince your project manager that there are better concepts which also comply with the advantages listed above? Feel free to give a C++-specific or independent answer. PS: I know this question is kind of subjective but I honestly don't know of any better place than this site for this kind of question. Update on this project I have news on the compile time thing: Following Caleb's and gbjbaanb's posts, I split my constants file into several other files when I had time. I also eventually split my project into several libraries which was now possible much easier. Compiling this in release mode showed that the auto-generated file which contains the database definitions (table, column names and more - more than 8000 symbols) and builds up certain hashes caused the huge compile times in release mode. Deactivating MSVC's optimizer for the library which contains the DB constants now allowed us to reduce the total compile time of your Project (several applications) in release mode from up to 8 hours to less than one hour! We have yet to find out why MSVC has such a hard time optimizing these files, but for now this change relieves a lot of pressure as we no longer have to rely on nightly builds only. That fact - and other benefits, such as less tight coupling, better reuseability etc - also showed that spending time splitting up the "constants" wasn't such a bad idea after all ;-)

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• Taking HRMS to the Cloud to Simplify Human Resources Management

  - by HCM-Oracle

  By Anke Mogannam With human capital management (HCM) a top-of-mind issue for executives in every industry, human resources (HR) organizations are poised to have their day in the sun—proving not just their administrative worth but their strategic value as well.  To make good on that promise, however, HR must modernize. Indeed, if HR is to act as an agent of change—providing the swift reallocation of employees  and the rapid absorption of employee data required for enterprises to shift course on a dime—it must first deal with the disruptive change at its own front door. And increasingly, that means choosing the right technology and human resources management system (HRMS) for managing the entire employee lifecycle. Unfortunately, for most organizations, this task has proved easier said than done. This is because while much has been written about advances in HRMS technology, until recently, most of those advances took the form of disparate on-premises solutions designed to serve very specific purposes. Although this may have resulted in key competencies in certain areas, it also meant that processes for core HR functions like payroll and benefits were being carried out in separate systems from those used for talent management, workforce optimization, training, and so on. With no integration—and no single system of record—processes were disconnected, ease of use was impeded, user experience was diminished, and vital data was left untapped.  Today, however, that scenario has begun to change, and end-to-end cloud-based HCM solutions have moved from wished-for innovations to real-life solutions. Why, then, have HR organizations been so slow in adopting them? The answer—it would seem—is, “It’s complicated.” So complicated, in fact, that 45 percent of the respondents to PwC’s “Annual HR Technology Survey” (for 2013) reported having no formal HR software roadmap, and 40 percent stated that they “did not know” whether their organizations would be increasing their use of cloud or software as a service (SaaS) for HR.  Clearly, HR organizations need help sorting through the morass of HR software options confronting them. But just as clearly, there’s an enormous opportunity awaiting those that do. The trick will come in charting a course that allows HR to leverage existing technology while investing in the cloud-based solutions that will deliver the end-to-end processes, easy-to-understand analytics, and superior adaptability required to simplify—and add value to—every aspect of employee management. The Opportunity therefore is to cut costs, drive Innovation, and increase engagement by moving to cloud-based HCM.  Then you will benefit from one Interface, leverage many access points, and  gain at-a-glance insight across your entire workforce. With many legacy on-premises HR systems not being efficient anymore and cloud-based, integrated systems that span the range of HR functions finally reaching maturity, the time is ripe for moving core HR to the cloud. Indeed, for the first time ever there are more HRMS replacement initiatives than HRMS upgrade initiatives under way, and the majority of them involve moving to the cloud per Cedar Crestone’s 2013-2014 HRMS survey. To learn how you can launch your own cloud HCM initiative and begin using HR to power the enterprise, visit Oracle HRMS in the Cloud and Oracle’s new customer 2 cloud program. Anke Mogannam brings more than 16 years of marketing and human capital management experience in the technology industries to her role at Oracle where she is part of the Human Capital Management applications marketing team. In that role, Anke drives content marketing, messaging, go-to-market activities, integrated marketing campaigns, and field enablement. Prior to joining Oracle, Anke held several roles in communications, marketing, HCM product strategy and product management at PeopleSoft, SAP, Workday and Saba. Follow her on Twitter @amogannam

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• USDM and Oracle Offer a New Part 11 Compliant Solution for Life Sciences

  - by Michael Snow

  Guest post today provided by Oracle partner, USDM  Regulated Content in WebCenterUSDM and Oracle offer a new Part 11 compliant solution for Life Sciences (White Paper) Life science customers now have the ability to take advantage of all of the benefits of Oracle’s WebCenter Content, a global leader in Enterprise Content Management.   For the past year, USDM has been developing best practice compliance solutions to meet regulated content management requirements for 21 CFR Part 11 in WebCenter Content. USDM has been an expert in ECM for life sciences since 1999 and in 2011, certified that WebCenter was a 21CFR Part 11 compliant content management platform (White Paper).  In addition, USDM has built Validation Accelerators Packs for WebCenter to enable life science organizations to quickly and cost effectively validate this world class solution.With the Part 11 certification, Oracle’s WebCenter now provides regulated life science organizations  the ability to manage REGULATORY content in WebCenter, as well as the ability to take advantage of ALL of the additional functionality of WebCenter, including  a complete, open, and integrated portfolio of portal, web experience management, content management and social networking technology.  Here are a few screen shot examples of Part 11 functionality included in the product: E-Sign, E-Sign Rendor, Meta Data History, Audit Trail Report, and Access Reporting. Gone are the days that life science companies have to spend millions of dollars a year to implement, maintain, and validate ECM systems that no longer meet the ever changing business and regulatory requirements.  Life science companies now have the ability to use WebCenter Content, an ECM system with a substantially lower cost of ownership and unsurpassed functionality.Oracle has been #1 in life sciences because of their ability to develop cost effective, easy-to-use, scalable solutions which help increase insight and efficiency to drive growth for their customers.  Adding a world class ECM solution to this product portfolio allows life science organizations the chance to get rid of costly ECM systems that no longer meet their needs and use WebCenter, part of the Oracle Fusion Technology stack, with their other leading enterprise applications.USDM provides:•    Expertise in Life Science ECM Business Processes•    Prebuilt Life Science Configuration in WebCenter •    Validation Accelerator Packs for WebCenterUSDM is very proud to support Oracle’s expanding commitment to Life Sciences…. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} For more information please contact:  [email protected] Oracle will be exhibiting at DIA 2012 in Philadelphia on June 25-27. Stop by our booth (#2825) to learn more about the advantages of a centralized ECM strategy and see the Oracle WebCenter Content solution, our 21 CFR Part 11 compliant content management platform.

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• Gaming on Cloud

  - by technomad

  Sometimes I wonder the pundits of cloud computing are way to consumed with the enterprise applications. With all the CAPEX / OPEX, ROI-talk taking the center stage, an opportunity to affect masses directly is getting overlooked. I am a self proclaimed die hard gamer. I come from the generation of gamers who started their journey in DOS games like Wolfenstein 3D and Allan Border Cricket (the latter is still a favorite pastime). In the late 90s, a revolution called accelerated graphics started in DirectX and OpenGL. Games got more advanced. Likes of Quake III and Unreal Tournament became the crown jewels of the industry. But with all these advancements, there started a race. A race of GFX giants ATI and NVIDIA to beat each other for better frame and image quality. Revisions to the graphics chipsets became frequent. Games became eye candies but at the cost of more GPU power / memory. Every eagerly awaited title started demanding more muscle power in graphics and PC hardware. Latest games and all the liquid smooth frame rates became the territory of the once with deep pockets who could spend lavishly on latest hardware. Enthusiasts like yours truly, who couldn’t afford this route, started exploring over-clocking, optimized hardware cooling... etc. to pursue the passion. Ever rising cost of hardware requirements lead to rampant piracy of PC games. Gamers were willing to spend on the latest titles, but the ones with tight budget prefer hardware upgrades against a legal copy of the game. It was also fueled by emergence of the P2P file sharing networks. Then came the era of Xbox and PS3s. It solved the major issue of hardware standardization and provided an alternative to ever increasing hardware costs. I have always admired these consoles, but being born and brought up in a keyboard/mouse environment, I still find it difficult to play first person shooters with a gamepad. I leave the topic of PC v/s Consol gaming for another day, but the bottom line is… PC gamers deserve an equally democratized solution. This is where I think Cloud Computing can come to rescue. It can minimize hardware requirements. Virtually end the software piracy and rationalize costs for gamers. Subscription based models like pay-as-you-play. In game rewards, like extended subscription credits for exceptional gamers (oh yes, I have beaten Xaero on nightmare in Quake III, time and again!) Easy deployment for patches and fixes. Better game AI. The list goes on and on… Fortunately, companies like OnLive are thinking in the same direction. Their gaming service is all set to launch on 17th June 2010 in E3 2010 expo in L.A. I wish them all the luck. I hope they will start a trend which will bring the smiles back on the face of budget gamers with the help of cloud computing.

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• Ubiquitous BIP

  - by Tim Dexter

  The last number I heard from Mike and the PM team was that BIP is now embedded in more than 40 oracle products. That's a lot of products to keep track of and to help out with new releases, etc. Its interesting to see how internal Oracle product groups have integrated BIP into their products. Just as you might integrate BIP they have had to make a choice about how to integrate. 1. Library level - BIP is a pure java app and at the bottom of the architecture are a group of java libraries that expose APIs that you can use. they fall into three main areas, data extraction, template processing and formatting and delivery. There are post processing capabilities but those APIs are embedded withing the template processing libraries. Taking this integration route you are going to need to manage templates, data extraction and processing. You'll have your own UI to allow users to control all of this for themselves. Ultimate control but some effort to build and maintain. I have been trawling some of the products during a coffee break. I found a great post on the reporting capabilities provided by BIP in the records management product within WebCenter Content 11g. This integration falls into the first category, content manager looks after the report artifacts itself and provides you the UI to manage and run the reports. 2. Web Service level - further up in the stack is the web service layer. This is sitting on the BI Publisher server as a set of services, runReport and scheduleReport are the main protagonists. However, you can also manage the reports and users (locally managed) on the server and the catalog itself via the services layer.Taking this route, you still need to provide the user interface to choose reports and run them but the creation and management of the reports is all handled by the Publisher server. I have worked with a few customer on this approach. The web services provide the ability to retrieve a list of reports the user can access; then the parameters and LOVs for the selected report and finally a service to submit the report on the server. 3. Embedded BIP server UI- the final level is not so well supported yet. You can currently embed a report and its various levels of surrounding  'chrome' inside another html based application using a URL. Check the docs here. The look and feel can be customized but again, not easy, nor documented. I have messed with running the server pages inside an IFRAME, not bad, but not great. Taking this path should present the least amount of effort on your part to get BIP integrated but there are a few gotchas you need to get around. So a reasonable amount of choices with varying amounts of effort involved. There is another option coming soon for all you ADF developers out there, the ability to drop a BIP report into your application pages. But that's for another post.

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• Apps UX Launches Blueprints for Mobile User Experiences

  - by mvaughan

  By Misha Vaughan, Oracle Applications User ExperienceAt Oracle OpenWorld 2012 this year, the Oracle Applications User Experience (Apps UX) team announced the release of Mobile User Experience Functional Design Patterns. These patterns are designed to work directly with Oracle’s Fusion Middleware, specifically, ADF Mobile.  The Oracle Application Development Framework for mobile users enables developers to build one application that can be deployed to multiple mobile device platforms. These same mobile design patterns provide the guidance for Oracle teams to develop Fusion Mobile expenses. Application developers can use Oracle’s mobile design patterns to design iPhone, Android, or browser-based smartphone applications. We are sharing our mobile design patterns and their baked-in, scientifically proven usability to enable Oracle customers and partners to build mobile applications quickly.A different way of thinking and designing. Lynn Rampoldi-Hnilo, Senior Manager of Mobile User Experiences for Apps UX, says mobile design has to be compelling. “It needs to be optimized for the device, and be visually rich and simple,” she said. “What is really key is that you are designing for a user’s most personal device, the device that they will have with them at all times of the day.”Katy Massucco, director of the overall design patterns site, said: “You need to start with a simplified task flow. Everything should be a natural interaction. The action should be relevant and leveraging the device. It should be seamless.”She suggests that developers identify the essential tasks that a user would want to do while mobile. “They need to understand the user and the context,” she added. ?A sample inline action design patternWhat people are sayingReactions to the release of the design patterns have been positive. Debra Lilley, Oracle ACE Director and Fusion User Experience Advocate (FXA), has already demo’ed Fusion Mobile Expenses widely.  Fellow Oracle Ace Director Ronald van Luttikhuizen, called it a “cool demo by @debralilley of the new mobile expenses app.” FXA member Floyd Teter says he is already cooking up some plans for using mobile design patterns.  We hope to see those ideas at Collaborate or ODTUG in 2013. For another perspective on why user experience is such an important focus for mobile applications, check out this video by John King, Director, and Monty Latiolais, President, both from ODTUG, or the Oracle Development Tools User Group.In a separate interview by e-mail, Latiolais wrote: “I enjoy the fact we can take something that, in the past, has been largely subjective, and now apply to it a scientifically proven look and feel. Trusting Oracle’s UX Design Patterns, the presentation really can become one less thing to worry about. As someone with limited ADF experience, that is extremely beneficial.”?King, who was also interviewed by e-mail, wrote: “User Experience is about making the task at hand as easy and error-free as possible. Oracle's UX labs worked hard to make the User Experience in the new Fusion Applications as good as possible; ADF makes adding tested, consistent, user experiences a declarative exercise by leveraging that work. As we move applications onto mobile platforms, user experience is the driving factor. Customers are "spoiled" by a bevy of fantastic applications, and ours cannot disappoint them. Creating applications that enable users to quickly and effectively accomplish whatever task is at hand takes thought and practice. Developers must become ’power users’ and then create applications that they and their users will love.”

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• Columnstore Case Study #1: MSIT SONAR Aggregations

  - by aspiringgeek

  Preamble This is the first in a series of posts documenting big wins encountered using columnstore indexes in SQL Server 2012 & 2014.  Many of these can be found in this deck along with details such as internals, best practices, caveats, etc.  The purpose of sharing the case studies in this context is to provide an easy-to-consume quick-reference alternative. Why Columnstore? If we’re looking for a subset of columns from one or a few rows, given the right indexes, SQL Server can do a superlative job of providing an answer. If we’re asking a question which by design needs to hit lots of rows—DW, reporting, aggregations, grouping, scans, etc., SQL Server has never had a good mechanism—until columnstore. Columnstore indexes were introduced in SQL Server 2012. However, they're still largely unknown. Some adoption blockers existed; yet columnstore was nonetheless a game changer for many apps.  In SQL Server 2014, potential blockers have been largely removed & they're going to profoundly change the way we interact with our data.  The purpose of this series is to share the performance benefits of columnstore & documenting columnstore is a compelling reason to upgrade to SQL Server 2014. App: MSIT SONAR Aggregations At MSIT, performance & configuration data is captured by SCOM. We archive much of the data in a partitioned data warehouse table in SQL Server 2012 for reporting via an application called SONAR.  By definition, this is a primary use case for columnstore—report queries requiring aggregation over large numbers of rows.  New data is refreshed each night by an automated table partitioning mechanism—a best practices scenario for columnstore. The Win Compared to performance using classic indexing which resulted in the expected query plan selection including partition elimination vs. SQL Server 2012 nonclustered columnstore, query performance increased significantly.  Logical reads were reduced by over a factor of 50; both CPU & duration improved by factors of 20 or more.  Other than creating the columnstore index, no special modifications or tweaks to the app or databases schema were necessary to achieve the performance improvements.  Existing nonclustered indexes were rendered superfluous & were deleted, thus mitigating maintenance challenges such as defragging as well as conserving disk capacity. Details The table provides the raw data & summarizes the performance deltas. Logical Reads (8K pages) CPU (ms) Durn (ms) Columnstore 160,323 20,360 9,786 Conventional Table & Indexes 9,053,423 549,608 193,903 ? x56 x27 x20 The charts provide additional perspective of this data.  "Conventional vs. Columnstore Metrics" document the raw data.  Note on this linear display the magnitude of the conventional index performance vs. columnstore.  The “Metrics (?)” chart expresses these values as a ratio. Summary For DW, reports, & other BI workloads, columnstore often provides significant performance enhancements relative to conventional indexing.  I have documented here, the first in a series of reports on columnstore implementations, results from an initial implementation at MSIT in which logical reads were reduced by over a factor of 50; both CPU & duration improved by factors of 20 or more.  Subsequent features in this series document performance enhancements that are even more significant. 

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• OpenWorld: Our (Road) Maps are Looking Good!

  - by Tony Berk

  Wow, only one (or two) days down at Oracle OpenWorld! Are you on overload yet? I'm still trying to figure out how to be in 3 sessions at the same time... I guess everyone needs to prioritize! There was a lot to see in Monday's sessions, especially some great forward-looking roadmap sessions. In case you aren't here or you decided to go to other sessions, this is my quick summary of what I could capture from a couple of the roadmaps: In the Fusion CRM Strategy and Roadmap session, Anthony Lye provided an overview of the Fusion CRM strategy including the key design principles of 3 E's: Easy, Effective and Efficient. After an overview of how Oracle has deployed Fusion CRM internally to 25,000 users worldwide, Anthony discussed the features coming in the next release, the releases in the next 12 months and beyond. I can't detail too much since you haven't read Oracle's Safe Harbor statement, but check out Fusion Tap and look for new features and added functionality for sales prediction, marketing, social and integration with a number of the key Customer Experience products.  In the Oracle RightNow CX Cloud Service Vision and Roadmap session, Chris Hamilton presented the focus areas for the RightNow product. As a result of the large increase in development resources after the acquisition, the RightNow CX team is planning a lot of enhancements to the functionality, infrastructure and integrations. As a key piece of the Oracle Customer Experience (CX) strategy, RightNow will be integrated with Oracle Social Network, Oracle Commerce (ATG and Endeca), Oracle Knowledge, Oracle Policy Automation and, of course, further integration with Fusion Sales and Marketing. Look forward to seeing more on the Virtual Assistant, Smart Interaction Hub and Mobility. In addition to the roadmaps, I was looking forward to hearing from Oracle CRM customers. So, I sat in on two great Siebel customer panels: The Maximizing User Adoption Rates for Siebel Sales and Siebel Partner Relationship Management panel consisted of speakers from CSL Behring, McKesson and Intuit. It was great to get an overview of implementations for both B2B and B2C companies. It was great hearing that all of these companies have more than 1,000 sales users (Intuit has 4,000) and how the 360 degree view of the customer in Siebel is helping these customers improve their customers' experience (CX). They are all great examples of centralized implementations which have standardized processes across the globe and across business units.  Waste Management, Farmers Insurance and the US Citizenship & Immigration Services presented in the Driving Great Customer Experiences with Siebel Service Applications session. Talk about serving large customer bases! Is it possible that Farmers with only 10 million households is the smallest of these 3? All of them provided great examples of how they are improving the customer experience (CX) including 60-70% improvements in efficiency or reducing the number of applications the customer service reps (CSRs) need to use from 10 to 1 (Waste Management) and context aware call transfers to avoid the caller explaining their issue 3 times (USCIS). So that's my wrap up of only 4 sessions from Monday. In between sessions, I stopped by the Oracle DEMOgrounds and CRM Pavilion to visit with a group of great partners and see the products and partner integrations in action. Don't miss a recap of Mark Hurd's Keynote. I can't believe there were another 40+ sessions covering CRM, Fusion, Cloud, etc. that I missed today! Anyone else see any great sessions?

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• What 5 things should SQL Server get rid of?

  - by BuckWoody

  I’ve been “tagged” by my friend Paul Randal. It’s a high-tech way of making someone else do what you want, but since it’s Paul, well, I guess I’m OK with that. He’s asked in his recent blog entry “What five things would you get rid of in SQL Server if you were in charge?” This is, of course, a delicate issue. After all, I work at Microsoft, so anything I say here might be taken as a criticism that would require action – but of course it really doesn’t. Interestingly, you may have more to do with what goes in to SQL Server than I did even as a Program Manager where I “owned” a feature. Unlike many places I’ve worked, Microsoft really does drive its products by what its users want – not every time, and not every user request, mind you, but overall I think we hit the mark pretty well. So, with all of that said, and of course the obligatory statement of “these are my own opinions, and have nothing to do with any official Microsoft position in any way, and do not reflect the opinions of other Microsoft employees or management”, here goes. 1. Get rid of SQL Server Management Studio Does that surprise you? After all, when I was a Program Manager, I actually owned the general architecture for SSMS. But those on my team probably would have been able to guess this one for you. I think that SSMS is a fine development tool. But I think that it does less of a good job for managing a system. It’s based on Visual Studio, probably one of the best development IDE’s around. And when I develop code, I really like it. But for a monitoring/management tool, I prefer a snap-in to the Microsoft Management Console (MMC). I know, the old one (prior to 3.0) was kludgy, difficult to use and program in. But that’s changed. Of course, when I bring this up, you’ll probably immediately say “But I don’t have that in XP.” And that’s one of the reasons we didn’t go there. (But I still don’t like SSMS for management.) 2. ShrinkDB I think this discussion has been done to death, so I’ll leave it at that. 3. SQL Server Agent Does that one surprise you as well? In my mind, since we ALWAYS ride on Windows, just use the task scheduler there, along with PowerShell. You could log the results in Windows logs, files, back into SQL Server, whatever. It’s just a complexity we don’t need in SQL Server. 4. SQL Server Error Logs We have a full logging setup in Windows. They’re well done, easy to understand and ubiquitous. We should just use that. 5. Several SKU’s I won’t say which, but we have a few SKU’s of SQL Server that need to go. And we need to figure out how to help you understand clearly where you need to go to Enterprise or Data Center.  Most folks are trying to push Standard edition to do things it isn’t designed to do, and then they think SQL Server won’t scale. I think we can do a better job of showing you where Standard Edition will hit the wall, and I think with fewer choices it would be pretty simple for you to pick the right one. Well, once again I’ve probably puzzled some folks and angered others. I think my work here is done. :) Back to you, Paul. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• Implementing Service Level Agreements in Enterprise Manager 12c for Oracle Packaged Applications

  - by Anand Akela

  Contributed by Eunjoo Lee, Product Manager, Oracle Enterprise Manager. Service Level Management, or SLM, is a key tool in the proactive management of any Oracle Packaged Application (e.g., E-Business Suite, Siebel, PeopleSoft, JD Edwards E1, Fusion Apps, etc.). The benefits of SLM are that administrators can utilize representative Application transactions, which are constantly and automatically running behind the scenes, to verify that all of the key application and technology components of an Application are available and performing to expectations. A single transaction can verify the availability and performance of the underlying Application Tech Stack in a much more efficient manner than by monitoring the same underlying targets individually. In this article, we’ll be demonstrating SLM using Siebel Applications, but the same tools and processes apply to any of the Package Applications mentioned above. In this demonstration, we will log into the Siebel Application, navigate to the Contacts View, update a contact phone record, and then log-out. This transaction exposes availability and performance metrics of multiple Siebel Servers, multiple Components and Component Groups, and the Siebel Database - in a single unified manner. We can then monitor and manage these transactions like any other target in EM 12c, including placing pro-active alerts on them if the transaction is either unavailable or is not performing to required levels. The first step in the SLM process is recording the Siebel transaction. The following screenwatch demonstrates how to record Siebel transaction using an EM tool called “OpenScript”. A completed recording is called a “Synthetic Transaction”. The second step in the SLM process is uploading the Synthetic Transaction into EM 12c, and creating Generic Service Tests. We can create a Generic Service Test to execute our synthetic transactions at regular intervals to evaluate the performance of various business flows. As these transactions are running periodically, it is possible to monitor the performance of the Siebel Application by evaluating the performance of the synthetic transactions. The process of creating a Generic Service Test is detailed in the next screenwatch. EM 12c provides a guided workflow for all of the key creation steps, including configuring the Service Test, uploading of the Synthetic Test, determining the frequency of the Service Test, establishing beacons, and selecting performance and usage metrics, just to name a few. The third and final step in the SLM process is the creation of Service Level Agreements (SLA). Service Level Agreements allow Administrators to utilize the previously created Service Tests to specify expected service levels for Application availability, performance, and usage. SLAs can be created for different time periods and for different Service Tests. This last screenwatch demonstrates the process of creating an SLA, as well as highlights the Dashboards and Reports that Administrators can use to monitor Service Test results. Hopefully, this article provides you with a good start point for creating Service Level Agreements for your E-Business Suite, Siebel, PeopleSoft, JD Edwards E1, or Fusion Applications. Enterprise Manager Cloud Control 12c, with the Application Management Suites, represents a quick and easy way to implement Service Level Management capabilities at customer sites. Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Google+ |  Newsletter

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• Viewport / Camera Calculation in 2D Game

  - by Dave

  we have a 2D game with some sprites and tiles and some kind of camera/viewport, that "moves" around the scene. so far so good, if we wouldn't had some special behaviour for your camera/viewport translation. normally you could stick the camera to your player figure and center it, resulting in a very cheap, undergraduate, translation equation, like : vec_translation -/+= speed (depending in what keys are pressed. WASD as default.) buuuuuuuuuut, we want our player figure be able to actually reach the bounds, when the viewport/camera has reached a maximum translation. we came up with the following solution (only keys a and d are the shown here, the rest is just adaption of calculation or maybe YOUR super-cool and elegant solution :) ): if(keys[A]) { playerX -= speed; if(playerScreenX <= width / 2 && tx < 0) { playerScreenX = width / 2; tx += speed; } else if(playerScreenX <= width / 2 && (tx) >= 0) { playerScreenX -= speed; tx = 0; if(playerScreenX < 0) playerScreenX = 0; } else if(playerScreenX >= width / 2 && (tx) < 0) { playerScreenX -= speed; } } if(keys[D]) { playerX += speed; if(playerScreenX >= width / 2 && (-tx + width) < sceneWidth) { playerScreenX = width / 2; tx -= speed; } if(playerScreenX >= width / 2 && (-tx + width) >= sceneWidth) { playerScreenX += speed; tx = -(sceneWidth - width); if(playerScreenX >= width - player.width) playerScreenX = width - player.width; } if(playerScreenX <= width / 2 && (-tx + width) < sceneWidth) { playerScreenX += speed; } } i think the code is rather self explaining: keys is a flag container for currently active keys, playerX/-Y is the position of the player according to world origin, tx/ty are the translation components vital to background / npc / item offset calculation, playerOnScreenX/-Y is the actual position of the player figure (sprite) on screen and width/height are the dimensions of the camera/viewport. this all looks quite nice and works well, but there is a very small and nasty calculation error, which in turn sums up to some visible effect. let's consider following piece of code: if(playerScreenX <= width / 2 && tx < 0) { playerScreenX = width / 2; tx += speed; } it can be translated into plain english as : if the x position of your player figure on screen is less or equal the half of your display / camera / viewport size AND there is enough space left LEFT of your viewport/camera then set players x position on screen to width half, increase translation (because we subtract the translation from something we want to move). easy, right?! doing this will create a small delta between playerX and playerScreenX. after so much talking, my question appears now here at the bottom of this document: how do I stick the calculation of my player-on-screen to the actual position of the player AND having a viewport that is not always centered aroung the players figure? here is a small test-case in processing: http://pastebin.com/bFaTauaa thank you for reading until now and thank you in advance for probably answering my question.

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• Top 5 Reasons to Invest in Enterprise 2.0 Technologies

  - by kellsey.ruppel(at)oracle.com

  In 2010, Oracle's portal, content management, and collaboration solutions evolved rapidly, supported by increasingly deep integrations across Oracle Fusion Middleware and the entire Oracle stack. In light of these developments, we asked Vince Casarez, vice president of Enterprise 2.0 product management, for his top five reasons to invest in Enterprise 2.0 (E2.0) technologies--including real-world examples of businesses already realizing the benefits of next-generation E2.0 technologies. 1. Provide a modern user experience As E2.0 technologies gain widespread adoption, customers and employees expect intuitive Web experiences that are both interactive and community-based. By partnering with Oracle, Alcatel-Lucent Enterprise Group is already making that happen. With 76,000 employees and operations in more than 100 countries, the company wanted a streamlined, personalized user experience with more relevant content in fewer clicks. Working with Oracle, they created a global support portal that supports personalization and integration with Oracle Business Intelligence Enterprise Edition and Oracle E-Business Suite--and drives collaboration with tools such as wikis, blogs, and forums. Learn more about Alcatel-Lucent Enterprise Group's Global Support Portal in this Webcast. 2. Improve productivity and collaboration As E2.0 technologies mature, Oracle anticipates companies moving beyond the idea of simply creating yet another Facebook-like destination for its employees, and instead shaping work environments around specific business tasks. After rapid growth--both organic and through acquisition--construction and infrastructure services leader Balfour Beatty found itself with multiple homegrown intranet sites with very minimal content-sharing capabilities. Today, thanks to Oracle WebCenter Suite, Oracle WebCenter Spaces, Oracle WebCenter Services, and Oracle Universal Content Management, Balfour Beatty is benefiting from collaborative workspaces, a central place to use and work with documents, and unified search across content. 3. Leverage business processes and applications Modern portals are now able to integrate users, content, and business processes in unprecedented ways. To take advantage of these new possibilities, leading dairy provider Land O'Lakes has implemented a fully integrated ERP solution together with Oracle's ECM platform. As a result, Land O'Lakes has been able to achieve better information management and compliance, increased adoption rates for enterprise tools, and increased business process efficiency thanks to more effective information sharing and collaboration. 4. Enhance customer and supplier relationships Companies have begun to move beyond the idea that E2.0 simply means enabling customer reviews or embedding chat functionality. They are taking E2.0 to the next level and providing interactive experiences for their customers. For example, to enhance customer and supplier relationships, Wind River, a global leader in device software optimization, successfully partnered with Oracle to: Integrate ERP and ECM content to provide customers the latest and most relevant support information for products they own Enable customers to personalize their support experience and receive updates regarding patches, application notes, and other relevant content Enable discussions, wikis, and blogs for more efficient collaboration 5. Increase business visibility and responsiveness By strategically embedding collaboration and communication tools into specific business contexts, companies significantly increase visibility into changing business conditions--and can respond much more agilely. Texas A&M University System--one of the largest systems of higher education in the U.S.--partnered with Oracle to create a unified repository that would enable the retrieval of research and grant data from disparate systems via an Enterprise 2.0 user interface. By enabling researchers to customize their own portals with easy-to-use tools, they have also been able to significantly reduce their reliance on the IT department. Learn how other Oracle customers are leveraging Enterprise 2.0 technologies.

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• Find Knowledge Quickly

  - by Get Proactive Customer Adoption Team

  Untitled Document Get to relevant knowledge on the Oracle products you use in a few quick steps! Customers tell us that the volume of search results returned can make it difficult to find the information they need, especially when similar Oracle products exist. These simple tips show you how to filter, browse, search, and refine your results to get relevant answers faster. Filter first: PowerView is your best friend Powerview is an often ignored feature of My Oracle Support that enables you to control the information displayed on the Dashboard, the Knowledge tab and regions, and the Service Request tab based on one or more parameters. You can define a PowerView to limit information based on product, product line, support ID, platform, hostname, system name and others. Using PowerView allows you to restrict: Your search results to the filters you have set The product list when selecting your products in Search & Browse and when creating service requests   The PowerView menu is at the top of My Oracle Support, near the title You turn PowerView on by clicking PowerView is Off, which is a button. When PowerView is On, and filters are active, clicking the button again will toggle Powerview off. Click the arrow to the right to create new filters, edit filters, remove a filter, or choose from the list of previously created filters. You can create a PowerView in 3 simple steps! Turn PowerView on and select New from the PowerView menu. Select your filter from the Select Filter Type dropdown list and make selections from the other two menus. Hint: While there are many filter options, selecting your product line or your list of products will provide you with an effective filter. Click the plus sign (+) to add more filters. Click the minus sign (-) to remove a filter. Click Create to save and activated the filter(s) You’ll notice that PowerView is On displays along with the active filters. For more information about the PowerView capabilities, click the Learn more about PowerView… menu item or view a short video. Browse & Refine: Access the Best Match Fast For Your Product and Task In the Knowledge Browse region of the Knowledge or Dashboard tabs, pick your product, pick your task, select a version, if applicable. A best match document – a collection of knowledge articles and resources specific to your selections - may display, offering you a one-stop shop. The best match document, called an “information center,” is an aggregate of dynamically updated links to information pertinent to the product, task, and version (if applicable) you chose. These documents are refreshed every 24 hours to ensure that you have the most current information at your fingertips. Note: Not all products have “information centers.” If no information center appears as a best match, click Search to see a list of search results. From the information center, you can access topics from a product overview to security information, as shown in the left menu. Just want to search? That’s easy too! Again, pick your product, pick your task, select a version, if applicable, enter a keyword term, and click Search. Hint: In this example, you’ll notice that PowerView is on and set to PeopleSoft Enterprise. When PowerView is on and you select a product from the Knowledge Base product list, the listed products are limited to the active PowerView filter. (Products you’ve previously picked are also listed at the top of the dropdown list.) Your search results are displayed based on the parameters you entered. It’s that simple! Related Information: My Oracle Support - User Resource Center [ID 873313.1] My Oracle Support Community For more tips on using My Oracle Support, check out these short video training modules. My Oracle Support Speed Video Training [ID 603505.1]

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• Snap App Windows to Pre-Defined Screen Sections with Acer GridVista

  - by Asian Angel

  The window snapping feature in Windows 7 and the ability to organize monitor(s) into specific gridded sections have both become popular lately. If you love the idea of having both combined in a single software then join us as we look at Acer GridVista. Note: Acer GridVista works with Windows XP, Vista, & 7. It will also work with dual monitors. Setup Acer GridVista comes in a zip file format and at first you might assume that it is portable in nature but it is not. Once you unzip the enclosed folder you will need to double click on “Setup.exe” to install the program. Acer GridVista in Action Once you have installed the program and started it up all that you will notice at first is the new “System Tray Icon”. Here you can see the “Context Menu”… The only menu command that you will likely use most of the time is the “Grid Configuration Command”. Notice that for our single monitor setup that it lists “Display 1”. The “Single Setting” is enabled by default and you can easily choose the layout that best suits your needs. The enabled layout style will always be highlighted in yellow for easy reference. For our example we chose the “Triple (primary at right)” layout style. Each section will be specifically numbered as shown here. Do not worry…the grid and numbers only appear for a moment and then become invisible again until you move an app window into that section/area of your screen. On every regular app window that you open you will notice three new buttons in the upper right corner. Here is what each of these new buttons do: Acer GridVista Extensions (Transparent, Send To Window Grid, About Acer GridVista): Viewable in a drop-down menu Lock To Grid (Enable/Disable): Enabled by default –> Note: Set to disable on a particular window to keep it free of the “grid locking function” Always On Top (Enable/Disable): Disabled by default A good look at the “Extensions Drop-Down Menu” where you can set an app window to be transparent or send it to a specific screen section on your monitor(s). If you open an app it will not automatically lock into a specific section. To lock the window into a specific section drag-and-drop the app window into the desired section. Notice the red outline and highlighted number on “Section 2” below. The red outline and highlighted number serves as an indicator that if you release the app window at that moment it will lock into the outlined/highlighted section. Now that Notepad is locked into “Section 2” you can see that it is maximized within that section. Continue to drag-and-drop your app windows into the appropriate sections as desired…apps can still be reduced to the “Taskbar” the same as before. Options These are the options available for Acer GridVista… Conclusion If you have been wanting the ability to “snap” windows and organize them into specific screen areas then Acer GridVista is definitely a program that you should try out. Links Download Acer GridVista at Softpedia View detailed information at the Acer GridVista Homepage Similar Articles Productive Geek Tips Multitask Like a Pro with AquaSnapHelp Troubleshoot the Blue Screen of Death by Preventing Automatic RebootAdd Windows 7’s AeroSnap Feature to Vista and XPResize Windows to Specific Dimensions Easily With SizerKeyboard Ninja: Assign a Hotkey to any Window TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Playing Games In Chrome Made Easier Stop In The Name Of Love (Firefox addon) Chitika iPad Labs Gives Live iPad Sale Stats Heaven & Hell Finder Icon Using TrueCrypt to Secure Your Data Quickly Schedule Meetings With NeedtoMeet

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