Search Results

Search found 16058 results on 643 pages for 'oracle japan marketing'.

Page 474/643 | < Previous Page | 470 471 472 473 474 475 476 477 478 479 480 481  | Next Page >

• GI ????

  - by Allen Gao

  Normal 0 7.8 ? 0 2 false false false MicrosoftInternetExplorer4 classid="clsid:38481807-CA0E-42D2-BF39-B33AF135CC4D" id=ieooui st1\:*{behavior:url(#ieooui) } /* Style Definitions */ table.MsoNormalTable {mso-style-name:????; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} ??????????11gR2 GI ?????????,??????GI????????????????????? ????????GI???????3???,ohasd??,??????,??????? ??,ohasd??? 1. /etc/inittab?????? h1:35:respawn:/etc/init.d/init.ohasd run >/dev/null 2>&1 </dev/null ???,??????? root 4865 1 0 Dec02 ? 00:01:01 /bin/sh /etc/init.d/init.ohasd run ??????????????,???? +init.ohasd ????????? + os????????? + ??S* ohasd????, ??S96ohasd + GI????????(crsctl enable crs) ??,ohasd.bin ??????,????OLR????,??,??ohasd.bin??????,?????OLR??????????????OLR???$GRID_HOME/cdata/${HOSTNAME}.olr 2. ohasd.bin????????agents(orarootagent, oraagent, cssdagnet ? cssdmonitor) ???????????????,?????agent??????,??????????$GRID_HOME/bin ???????????,??,?????????,??corruption. ???,??????? 1. Mdnsd ??????(Multicast)???????????????????,??????????????????????????? 2. Gpnpd ????,??????????bootstrap ??,??????????????gpnp profile???,?????mdnsd??????,???????????,?????????????,??gpnp profile (<gi_home>/gpnp/profiles/peer/profile.xml)?????????? 3. Gipcd ????,????????????????(cluster interconnect)?????,???????gpnpd???,??,??????????,?????gpnpd ??????? 4. Ocssd.bin ?????????????gpnp profile?????????(Voting Disk),????gpnpd ??????????,?????????????,??ocssd.bin ??????,?????????? + gpnp profile ?????????? + gpnpd ??????? + ??????asm disk ??????????? + ??????????? 5. ??????????:ora.ctssd, ora.asm, ora.cluster_interconnect.haip, ora.crf, ora.crsd ?? ??:????????????????ocssd.bin, gpnpd.bin ? gipcd.bin ????,??gpnpd.bin????,ocssd.bin ? gipcd.bin ?????????,?gpnpd.bin????????,ocssd.bin ? gipcd.bin ????????gpnp profile?????????? ??,????????????,?????crsd????????? 1. Crsd?????????????OCR,????OCR????ASM?,???? ASM??????,??OCR???ASM??????????OCR???????,???????????????? 2. Crsd ?????agents(orarootagent, oraagent_<rdbms_owner>, oraagent_<gi_owner> )???agent????,??????????$GRID_HOME/bin ???????????,??,?????????,??corruption. 3. ????????  ora.net1.network : ????,?????????????,scanvip, vip, listener?????????????,??????????,vip, scanvip ?listener ??offline,?????????????? ora.<scan_name>.vip:scan???vip??,?????3?? ora.<node_name>.vip : ?????vip ?? ora.<listener_name>.lsnr: ???????????????,?11gR2??,listener.ora???????,????????? ora.LISTENER_SCAN<n>.lsnr: scan ????? ora.<????>.dg: ASM ????????????????mount???,dismount???? ora.<????>.db: ???????11gR2????????????,??????????rac ????????,??????????,???????“USR_ORA_INST_NAME@SERVERNAME(<node name> )”???????,??????????ASM???,???????????????????,??dependency?????????,??????????????????,???dependancy???????,??????(crsctl modify res ……)? ora.<???>.svc:?????????11gR2 ??,?????????,???10gR2??,???????????,srv ?cs ????? ora.cvu :?????11.2.0.2???,???????cluvfy??,???????????????? ora.ons : ONS??,????????,????? ??,?????GI??????????????????? $GRID_HOME/log/<node_name>/ocssd <== ocssd.bin ?? $GRID_HOME/log/<node_name>/gpnpd <== gpnpd.bin ?? $GRID_HOME/log/<node_name>/gipcd <== gipcd.bin ?? $GRID_HOME/log/<node_name>/agent/crsd <== crsd.bin ?? $GRID_HOME/log/<node_name>/agent/ohasd <== ohasd.bin ?? $GRID_HOME/log/<node_name>/mdnsd <== mdnsd.bin ?? $GRID_HOME/log/<node_name>/client <== ????GI ??(ocrdump, crsctl, ocrcheck, gpnptool??)??????????? $GRID_HOME/log/<node_name>/ctssd <== ctssd.bin ?? $GRID_HOME/log/<node_name>/crsd <== crsd.bin ?? $GRID_HOME/log/<node_name>/cvu <== cluvfy ????????? $GRID_HOME/bin/diagcollection.sh <== ????????????????? ??,????????(/var/tmp/.oracle ? /tmp/.oracle),??????????????????ipc???,??,?????????????????????,???GI?????????????????????,??????????GI??????????????

  Read the article

• Java Magazine????6? / Java Developer Newsletter

  - by sasa

  ??????????????????????9?26??Java Magazine????6??????????? ?6???????????????? ???????????????? ????? BlueJ??????????????????? Web????????????? ADAM BIEN??? HotSpot??? ??????JAVA????????????FORK/JOIN??????? javac??????? JavaFX 2??????????????????????·??????? ????????? ????????????????????????????? Oracle Berkeley DB Java Edition?Java API ConnectionPool.java????????? ?????????????????????????????????????????? ??????Java Developer Newsletter????????????Java????????????????????????????????????????????????????????????????????????????12?31?????????????1,000???Java??????Duke?????????????????????

  Read the article

• Solaris ????????????????

  - by Homma

  ???? ???????????? CPU ?????????????????????????????????? OS ??????????????????????????????????????????????CPU ??????????????????? CPU ???????????????????????????????????????????????????????????????????????????? CPU ??????????????????????????????????? CPU ???????????????????????? CPU ????????????????????????? CPU ?????????????????????????????????????????????????????????????????????????????DTrace ????????????????? ?? ????????????????????????????????????????????? CPU ????????????????? # cat prog01.c int main() { while(1) {}; } # gcc prog01.c -o prog01 ?????????????????????pbind ?????????? CPU 1 ??????psradm ????????? CPU 1 ?????????????????????????? CPU 1 ?????????????? # ./prog01 & [1] 3247 # pbind -b 1 3247 process id 3247: was not bound, now 1 # psradm -i 1 # psrinfo 1 1 no-intr since 09/24/2012 05:46:25 ????????? Solaris 10 8/11 ????????? # cat /etc/release Oracle Solaris 10 8/11 s10x_u10wos_17b X86 Copyright (c) 1983, 2011, Oracle and/or its affiliates. All rights reserved. Assembled 23 August 2011 ????????????????????????? DTrace ??????????????(??????)???????????????????????????? preempt ??????????????????? DTrace ????????????????????????????????????????????????????????????????????????????? # dtrace -qn 'BEGIN{ ts = timestamp; } sched:::preempt/pid == $target/ { printf("%d\n",timestamp - ts); ts = timestamp }' -p 3247 ?????????????????????? 200 ????????????????????? # dtrace -qn 'BEGIN{ ts = timestamp; } sched:::preempt/pid == $target/ { printf("%d\n",timestamp - ts); ts = timestamp }' -p 3247 3547836 199976558 200030610 199964001 200001048 199999666 200021432 ???????????? 200 ????? CPU ????????????? CPU ????????????????????? ??????? CPU 1 ????????????? prog01 ?????????????????????????????????? prog01 ?????????????????????????????????????????????????????????? 200 ??????????????? ????????????????????????? ?????????????????????????????? DTrace ????????DTrace ???????????????????????????????????????????????????????????????????? # dtrace -qn 'sched:::preempt/pid == $target/ { printf("%d\n", ((tsproc_t*)curthread->t_cldata)->ts_timeleft); }' -p 3247 ??????????????????????????????? 1/100 ???????? 200 ????????????????? # dtrace -qn 'sched:::preempt/pid == $target/ { printf("%d\n", ((tsproc_t*)curthread->t_cldata)->ts_timeleft); }' -p 3247 20 20 20 20 20 20 ????????? 200 ???????????????????? ???????? 200 ??????????????????????????????????????????????????????????????????????????????? DTrace ???????DTrace ??????????????? # dtrace -qn 'sched:::preempt/pid == $target/ { printf("%d\n", ((tsproc_t*)curthread->t_cldata)->ts_cpupri); }' -p 3247 ???????????????????????????? # dtrace -qn 'sched:::preempt/pid == $target/ { printf("%d\n", ((tsproc_t*)curthread->t_cldata)->ts_cpupri); }' -p 3247 0 0 0 0 0 0 ????????????????? 0 ???????? 0 ?????????????????????? dispadmin ???????????????? # dispadmin -c TS -g | head # Time Sharing Dispatcher Configuration RES=1000 # ts_quantum ts_tqexp ts_slpret ts_maxwait ts_lwait PRIORITY LEVEL 200 0 50 0 50 # 0 200 0 50 0 50 # 1 200 0 50 0 50 # 2 200 0 50 0 50 # 3 200 0 50 0 50 # 4 200 0 50 0 50 # 5 ???????PRIORITY LEVEL 0 ???????? ts_quantum ? 200 ??????????? 0 ???? 200 ???????????????????????????(RES ??? 1000 ????ts_quantum ???? 1/1000 ?)? ????????? ????????????????????? mpstat ????????????????????????????icsw ??? 5 ???????????200 ?????????????????????????????????????????????????????? CPU ??? 200 ????????????? # mpstat 1 | egrep '^ 1|csw' CPU minf mjf xcal intr ithr csw icsw migr smtx srw syscl usr sys wt idl 1 0 0 347 196 1 42 1 3 0 0 2 9 1 0 90 CPU minf mjf xcal intr ithr csw icsw migr smtx srw syscl usr sys wt idl 1 0 0 0 16 0 0 5 0 0 0 0 100 0 0 0 CPU minf mjf xcal intr ithr csw icsw migr smtx srw syscl usr sys wt idl 1 0 0 0 7 0 0 5 0 0 0 0 100 0 0 0 CPU minf mjf xcal intr ithr csw icsw migr smtx srw syscl usr sys wt idl 1 0 0 0 8 0 0 5 0 0 0 0 100 0 0 0 CPU minf mjf xcal intr ithr csw icsw migr smtx srw syscl usr sys wt idl 1 0 0 0 18 1 0 5 0 0 0 0 100 0 0 0 ???????????? Solaris ????????????????????????????????????????????? priocntl ???????????????? 1 ?????????? # priocntl -s -c FX -t 1000 -i pid `pgrep prog01` ??????? mpstat ?????????CPU ??????? 1 ?????????????????????????????????????????????????????????????????????????????????????????????????????????????? # mpstat 1 | egrep '^ 1|csw' CPU minf mjf xcal intr ithr csw icsw migr smtx srw syscl usr sys wt idl 1 0 0 346 196 1 42 1 3 0 0 2 9 1 0 90 CPU minf mjf xcal intr ithr csw icsw migr smtx srw syscl usr sys wt idl 1 0 0 0 2 0 0 1 0 0 0 0 100 0 0 0 CPU minf mjf xcal intr ithr csw icsw migr smtx srw syscl usr sys wt idl 1 0 0 0 2 0 0 1 0 0 0 0 100 0 0 0 CPU minf mjf xcal intr ithr csw icsw migr smtx srw syscl usr sys wt idl 1 0 0 0 13 0 0 2 0 0 0 0 100 0 0 0 CPU minf mjf xcal intr ithr csw icsw migr smtx srw syscl usr sys wt idl 1 0 0 0 2 0 0 1 0 0 0 0 100 0 0 0 CPU minf mjf xcal intr ithr csw icsw migr smtx srw syscl usr sys wt idl 1 0 0 0 5 1 0 1 0 0 0 0 100 0 0 0 ????DTrace ????????????????????????????? # dtrace -qn 'sched:::preempt/pid == $target/ { printf("%d\n", ((fxproc_t*)curthread->t_cldata)->fx_timeleft); }' -p `pgrep prog01` 100 100 100 100 100 100 ??? Solaris ???????????????????????????????????????????????????????????????? 200 ???????????????????????????????????????????????? ??????????????????????????????????????????????????????????????? CPU ?????????I/O ?????????????????????????????????????????????????????????? ?????????????????????????? http://src.opensolaris.org/source/xref/onnv/onnv-gate/usr/src/uts/common/disp/ ????????? ???????????????????

  Read the article

• Java Magazine????7???

  - by sasa

  11?20??Java Magazine????7?????????? ?7???????????????? ?????Java DUKE’S CHOICE AWARDS BlueJ?????????????????????? Web??????????????????????????? Project Lambda??? Java HotSpot VM??????(2):????????????????? NIO.2??????·????API??? Java EE Connector Architecture 1.6 Payment API—JSR 229?? Oracle Berkeley DB Java Edition?Java API(???2) ???????JavaFX????????? Graal??? JavaFX Media API????????? ?????????????????????????????????????????? Java Magazone?????????Java??????????????Java Developer Newsletter???????????????????????????12?31?????????????1,000???Java??????Duke?????????????????????

  Read the article

• Primavera P6 Cloud ??!P6 R8.3.2????!

  - by hhata

  ????Primavera P6 Enterprise Project Portfolio Management (EPPM) ????? 8.3.2???????????????????????????(SaaS)????????P6????????????????????SaaS???????????????????????P6??????????????????????????·???????????????????????????TCO(Total Cost of Ownership)???????????????OS?????????????????????Primavera?????????P6??????????????????? ??????PPM????????????????????????????? [????] ??????????????????????????????????????????????? [???] TCO????????????PPM????????????????????????????? [??] ?????????????????????????????????????????? [????] HW????????????????P6???????????????????????????? Primavera P6 ????????????????????????: Primavera P6 EPPM Primavera P6 Professional Primavera EPPM Web Services Primavera P6 Team Member Primavera Team Member for iPhone and iPad Primavera P6 Email Statusing Primavera P6 Progress Reporter Document Management BI Publisher WebLogic Application Server P6 Cloud Connect Primavera P6 Professional ????????????????????????????????P6??????????????P6 Cloud Connect???P6??????????????????P6????????????? ???iPad?iPhone???????Team Member?????????????????P6 Cloud??????????????????????????????????P6 Cloud?????Primavera Unifier??????????????????????? P6 Cloud?????????1???????1???????????????????????????????(????)???????????? ????????????Primavera ????????Primavera ????·?????????:??(03-6834-5241/[email protected])?????????????

  Read the article

• OpenJDK ? Nashorn ?????????

  - by Homma

  ???? Nashorn ? OpenJDK ??????????????????Nashorn ? OpenJDK ????????????????????????????????????????????????????????????????????????????????? ????? ??? jlaskey ??? Nashorn Blog ????????????? https://blogs.oracle.com/nashorn/entry/the_vote_is_in ???????? ?? ?????????????????????????????? Jim Laskey ???????????? Nashorn ??????????? [1] ? ????????? ??: 20 ??: 0 ??: 0 ??????????????????????????????? ????????????????????????????????? -John Coomes [1] http://mail.openjdk.java.net/pipermail/announce/2012-November/000139.html

  Read the article

• ????JavaFX??Java???????·?????????????????Java Developer Workshop #2?????|WebLogic Channel|??????

  - by ???02

  WebLogic Server?????????Java???????????????????WebLogic Channel?????????JavaOne 2011??Java/Java EE????????!――???????????????!!?????????????????????JavaOne 2011????????????????????????????????????JavaFX?????2011?12?1?????????????Java?????????????Java Developer Workshop #2????JavaOne 2011?JavaFX???????????????Oracle Corporation?JavaFX??????Nandini Ramani?(Client Java Group???????????)??????JavaFX 2.0-Next generation Java client solution????????????????????JavaFX?????????????????????(???)?Pure Java???????UI??????JavaFX 2.0??JavaOne 2011??Java/Java EE????????!???????????API????Java????????????1?????????Ramani?????????JavaFX????????JavaFX 2.0??????????????????????　???JavaFX 2.0?????????????????????????????????JavaFX Script??????????????????Java?????????????·???????????????????????Java?????????????????????????????　??????????????PC????????????·??????????????????????????????????????API???????????????????·?????????????????????????????????????????????900????????????Java???????????JavaFX??????????????????????????????·???????(UI)????????????????????(Ramani?)　Ramani??????JavaFX 2.0??????/???????????100% Java API?Swing????FXML???UI????????WebKit???Web????????????????????????????　??????FXML(FX Markup Language)???JavaFX?UI????????XML????????????????Ramani????????????????????????????????·?????????????UI????????????????????????JavaScript?Groovy?Scala???JVM????????????????????????　???JavaFX 2.0????????(JavaFX Runtime)???????????????????????AWT????????????????OS???????????????Glass Windowing Toolkit??2D/3D????????·???????GPU???????????Prism????????????????　?????Prism????????????????·??????????3D?????????????????????????????????????????????·????????60fps??HD??????????VP6?MP3?????????????????????????????????????·??????????????　?????????????????????????JavaFX 2.0???????Ramani???????????????????·????????????·???????????????????????????????JavaFX 2.0?????????????·?????????????????????????????????????Prism???????????????????????????????????????????????????????????????????????JavaFX??????????·??????????????????????????????????????????????/???????????(?????????)????????????????????　??????????????????NetBeans IDE 7.0?????Eclipse?JDeveloper???????IDE?????????????????????????????&??????????????UI???????JavaFX Scene Builder????????　?????JavaFX 2.0???????????·???????????????3D????????????·????????????????????????????????????Ramani????JavaFX Labs????????????JavaFX 2.0????????????????????????????3D???????????????????????????????UI?????????????????????????????????????3D???·?????????????????　???JavaFX 2.0?????????????3D?????????·??????·??????????????????????·?????·?????Kinect?????????????????????·?????????????????????·?????·????Kinect????3D??????????????????????????????　????JavaFX????????????????????????JavaFX????????·?????????Linux?????????PC?iPad????????????????????　?????????2???????????JavaFX??Java??????????????????GUI?????????????????????????????JavaFX??????????????????????Ramani???????????　?JavaFX???????????????????????????????·??????????????????Swing?AWT???????????????·?????????????????????????????????????　???JavaFX???????????·???????OpenJFX?????OpenJDK????????????????????????????UI??????????????????Ramani??????????????????????????????????????????????Java???????????????????JavaFX???????????????????????????????????????????:?Java Developer Workshop #2?????Nandini Ramani?????????????????????

  Read the article

• ?ERP???????????????????

  - by toshiyuki.sakuramoto

  ???????????????????????????????ERP?????14??? ??6?1???????? ??????100%? ??????2????3??????????????????????????? ????????21:40?????????????????????????22????????????????????????????????????????? ?????????????????????????????????????? ???????????????????????????????????????????????? ???????????????????????? ??????????????????????? ????????!????!? ?????????? ?ERP??????????????????? ?2???????????4???????????????????? ?IFRS?ERP??????ERP?EPM?ERP···????????? ????????????????????? ??? ?ERP??????????????????????? ?Oracle???PR?????????????!? ????????? ????????????????????????????????ERP???????????????????????????????????????????? ????????????????????????????????????????

  Read the article

• ???????????!???????

  - by Kumiko Fujita

  “???????????!”???? “???????????!”????????????·????????????????????????????????????????????????????????????? ???????????????????????????????????????????????! ??????????? ?????????????????????????????????????????????? ??????????????????????????????????????????????/??????????????????????????????????????? ??????????·?????????????????????? ?????????????????????????????????????????????????????????????????DBA????????????????????·??????????????·?????????·???????????????? ???? ????? ????? ???????????????? ???????!?Export/Import??? PDF??(WMV)??(MP4) ????????????? ????????!???????????? PDF??(WMV)??(MP4) ?????? ??!Enterprise Manager:????????????? PDF??(WMV)??(MP4) ???????????? ??!????????????? ???? PDF??(WMV)??(MP4) ?????????????? ???????! ????????????? PDF??(WMV)??(MP4) ???? Oracle???? ?? ???????????????????·??????|???????????

  Read the article

• ???Java (CPU 2013?6??)??????????????

  - by OTN-J Master

  6?18??Java SE???????????·??????(CPU)2013?6?????????????????Java????????????????????????????????????????????????????????Java?????????????????????????????? ?????? (JDK/Server JRE/JRE) Java SE 7 Update 25??????????????? (JRE)Java Version 7 Update 25?????????????The Oracle Software Security Assurance Blog? ???????????????Java SE Critical Patch Update - June 2013????????? ?????Java SE Critical Patch Update - June 2013????????????Critical Patch Update??????????????????40?????????37??????????????????????????????????Critical Patch Update??????????34?????????????????????????????????????????CVSS???????????10.0?????Critical Patch Update??????4??????????????????????????????????????????????????????CVSS???????7.5??????Critical Patch Update????????????1??Java????????????????????????????????????????????Critical Patch Update??????????1???Javadoc????????????????????????????Javadoc???1.5???????????????????HTML?????????·??????????????????????????????????(CVE-2013-1571???CERT/CC VU#225657)??Javadoc?????Web???????????HTML?????????????????????????????????????????????????????Web???????????????????????????????Web?????????????????????????Web???????????????????????????CVSS???????4.3??????????Critical Patch Update??????Javadoc???????????????????????????????????????Java API Documentation Updater Tool?????????????????????????(??????)HTML??????????????????????????CERT/CC?Web???????????????Critical Patch Update??????????????????????????????????????????????????Critical Patch Update???????????????????????????????????????Java??????????????????????????????????????????????????Java Autoupdate???????Java.com????????????????????????????????????Java SE Critical Patch Update???????????????????????????????????????????Java??????????????????????????????????????????????????????????????Java Critical Patch Update - June 2013???????Javadoc?????????????

  Read the article

• ?????????????ERP????????

  - by toshiyuki.sakuramoto

  ????????????????????????????????ERP????? ???????!?????????????? ?????????????????? ?????6??(18:30~20:00)?7??(20:10~21:40)?????&????????? ERP????????????????????????????????????????4?13???????????? ????????? ?1??????????? ?2??ERP?? ?3??????????ERP??? ?4??ERP????????????????? ??? ????14???5???6?? ??·??????????????????????? ? ?????????·????????? ????Oracle??????????ERP?JD Edwars EnterpriseOne?????????????ERP??????????????????? ????????????????????????????? ???8??????????????????

  Read the article

• How can I 'transpose' my data using SQL and remove duplicates at the same time?

  - by Remnant

  I have the following data structure in my database: LastName FirstName CourseName John Day Pricing John Day Marketing John Day Finance Lisa Smith Marketing Lisa Smith Finance etc... The data shows employess within a business and which courses they have shown a preference to attend. The number of courses per employee will vary (i.e. as above, John has 3 courses and Lisa 2). I need to take this data from the database and pass it to a webpage view (asp.net mvc). I would like the data that comes out of my database to match the view as much as possible and want to transform the data using SQl so that it looks like the following: LastName FirstName Course1 Course2 Course3 John Day Pricing Marketing Finance Lisa Smith Marketing Finance Any thoughts on how this may be achieved? Note: one of the reasons I am trying this approach is that the original data structure does not easily lend itself to be iterated over using the typical mvc syntax: <% foreach (var item in Model.courseData) { %> Because of the duplication of names in the orignal data I would end up with lots of conditionals in my View which I would like to avoid. I have tried transforming the data using c# in my ViewModel but have found it tough going and feel that I could lighten the workload by leveraging SQL before I return the data. Thanks.

  Read the article

• Enterprise Process Maps: A Process Picture worth a Million Words

  - by raul.goycoolea

  p { margin-bottom: 0.08in; }h1 { margin-top: 0.33in; margin-bottom: 0in; color: rgb(54, 95, 145); page-break-inside: avoid; }h1.western { font-family: "Cambria",serif; font-size: 14pt; }h1.cjk { font-family: "DejaVu Sans"; font-size: 14pt; }h1.ctl { font-size: 14pt; } Getting Started with Business Transformations A well-known proverb states that "A picture is worth a thousand words." In relation to Business Process Management (BPM), a credible analyst might have a few questions. What if the picture was taken from some particular angle, like directly overhead? What if it was taken from only an inch away or a mile away? What if the photographer did not focus the camera correctly? Does the value of the picture depend on who is looking at it? Enterprise Process Maps are analogous in this sense of relative value. Every BPM project (holistic BPM kick-off, enterprise system implementation, Service-oriented Architecture, business process transformation, corporate performance management, etc.) should be begin with a clear understanding of the business environment, from the biggest picture representations down to the lowest level required or desired for the particular project type, scope and objectives. The Enterprise Process Map serves as an entry point for the process architecture and is defined: the single highest level of process mapping for an organization. It is constructed and evaluated during the Strategy Phase of the Business Process Management Lifecycle. (see Figure 1) Fig. 1: Business Process Management Lifecycle Many organizations view such maps as visual abstractions, constructed for the single purpose of process categorization. This, in turn, results in a lesser focus on the inherent intricacies of the Enterprise Process view, which are explored in the course of this paper. With the main focus of a large scale process documentation effort usually underlying an ERP or other system implementation, it is common for the work to be driven by the desire to "get to the details," and to the type of modeling that will derive near-term tangible results. For instance, a project in American Pharmaceutical Company X is driven by the Director of IT. With 120+ systems in place, and a lack of standardized processes across the United States, he and the VP of IT have decided to embark on a long-term ERP implementation. At the forethought of both are questions, such as: How does my application architecture map to the business? What are each application's functionalities, and where do the business processes utilize them? Where can we retire legacy systems? Well-developed BPM methodologies prescribe numerous model types to capture such information and allow for thorough analysis in these areas. Process to application maps, Event Driven Process Chains, etc. provide this level of detail and facilitate the completion of such project-specific questions. These models and such analysis are appropriately carried out at a relatively low level of process detail. (see figure 2) Fig. 2: The Level Concept, Generic Process HierarchySome of the questions remaining are ones of documentation longevity, the continuation of BPM practice in the organization, process governance and ownership, process transparency and clarity in business process objectives and strategy. The Level Concept in Brief Figure 2 shows a generic, four-level process hierarchy depicting the breakdown of a "Process Area" into progressively more detailed process classifications. The number of levels and the names of these levels are flexible, and can be fit to the standards of the organization's chosen terminology or any other chosen reference model that makes logical sense for both short and long term process description. It is at Level 1 (in this case the Process Area level), that the Enterprise Process Map is created. This map and its contained objects become the foundation for a top-down approach to subsequent mapping, object relationship development, and analysis of the organization's processes and its supporting infrastructure. Additionally, this picture serves as a communication device, at an executive level, describing the design of the business in its service to a customer. It seems, then, imperative that the process development effort, and this map, start off on the right foot. Figuring out just what that right foot is, however, is critical and trend-setting in an evolving organization. Key Considerations Enterprise Process Maps are usually not as living and breathing as other process maps. Just as it would be an extremely difficult task to change the foundation of the Sears Tower or a city plan for the entire city of Chicago, the Enterprise Process view of an organization usually remains unchanged once developed (unless, of course, an organization is at a stage where it is capable of true, high-level process innovation). Regardless, the Enterprise Process map is a key first step, and one that must be taken in a precise way. What makes this groundwork solid depends on not only the materials used to construct it (process areas), but also the layout plan and knowledge base of what will be built (the entire process architecture). It seems reasonable that care and consideration are required to create this critical high level map... but what are the important factors? Does the process modeler need to worry about how many process areas there are? About who is looking at it? Should he only use the color pink because it's his boss' favorite color? Interestingly, and perhaps surprisingly, these are all valid considerations that may just require a bit of structure. Below are Three Key Factors to consider when building an Enterprise Process Map: Company Strategic Focus Process Categorization: Customer is Core End-to-end versus Functional Processes Company Strategic Focus As mentioned above, the Enterprise Process Map is created during the Strategy Phase of the Business Process Management Lifecycle. From Oracle Business Process Management methodology for business transformation, it is apparent that business processes exist for the purpose of achieving the strategic objectives of an organization. In a prescribed, top-down approach to process development, it must be ensured that each process fulfills its objectives, and in an aggregated manner, drives fulfillment of the strategic objectives of the company, whether for particular business segments or in a broader sense. This is a crucial point, as the strategic messages of the company must therefore resound in its process maps, in particular one that spans the processes of the complete business: the Enterprise Process Map. One simple example from Company X is shown below (see figure 3). Fig. 3: Company X Enterprise Process Map In reviewing Company X's Enterprise Process Map, one can immediately begin to understand the general strategic mindset of the organization. It shows that Company X is focused on its customers, defining 10 of its process areas belonging to customer-focused categories. Additionally, the organization views these end-customer-oriented process areas as part of customer-fulfilling value chains, while support process areas do not provide as much contiguous value. However, by including both support and strategic process categorizations, it becomes apparent that all processes are considered vital to the success of the customer-oriented focus processes. Below is an example from Company Y (see figure 4). Fig. 4: Company Y Enterprise Process Map Company Y, although also a customer-oriented company, sends a differently focused message with its depiction of the Enterprise Process Map. Along the top of the map is the company's product tree, overarching the process areas, which when executed deliver the products themselves. This indicates one strategic objective of excellence in product quality. Additionally, the view represents a less linear value chain, with strong overlaps of the various process areas. Marketing and quality management are seen as a key support processes, as they span the process lifecycle. Often, companies may incorporate graphics, logos and symbols representing customers and suppliers, and other objects to truly send the strategic message to the business. Other times, Enterprise Process Maps may show high level of responsibility to organizational units, or the application types that support the process areas. It is possible that hundreds of formats and focuses can be applied to an Enterprise Process Map. What is of vital importance, however, is which formats and focuses are chosen to truly represent the direction of the company, and serve as a driver for focusing the business on the strategic objectives set forth in that right. Process Categorization: Customer is Core In the previous two examples, processes were grouped using differing categories and techniques. Company X showed one support and three customer process categorizations using encompassing chevron objects; Customer Y achieved a less distinct categorization using a gradual color scheme. Either way, and in general, modeling of the process areas becomes even more valuable and easily understood within the context of business categorization, be it strategic or otherwise. But how one categorizes their processes is typically more complex than simply choosing object shapes and colors. Previously, it was stated that the ideal is a prescribed top-down approach to developing processes, to make certain linkages all the way back up to corporate strategy. But what about external influences? What forces push and pull corporate strategy? Industry maturity, product lifecycle, market profitability, competition, etc. can all drive the critical success factors of a particular business segment, or the company as a whole, in addition to previous corporate strategy. This may seem to be turning into a discussion of theory, but that is far from the case. In fact, in years of recent study and evolution of the way businesses operate, cross-industry and across the globe, one invariable has surfaced with such strength to make it undeniable in the game plan of any strategy fit for survival. That constant is the customer. Many of a company's critical success factors, in any business segment, relate to the customer: customer retention, satisfaction, loyalty, etc. Businesses serve customers, and so do a business's processes, mapped or unmapped. The most effective way to categorize processes is in a manner that visualizes convergence to what is core for a company. It is the value chain, beginning with the customer in mind, and ending with the fulfillment of that customer, that becomes the core or the centerpiece of the Enterprise Process Map. (See figure 5) Fig. 5: Company Z Enterprise Process Map Company Z has what may be viewed as several different perspectives or "cuts" baked into their Enterprise Process Map. It has divided its processes into three main categories (top, middle, and bottom) of Management Processes, the Core Value Chain and Supporting Processes. The Core category begins with Corporate Marketing (which contains the activities of beginning to engage customers) and ends with Customer Service Management. Within the value chain, this company has divided into the focus areas of their two primary business lines, Foods and Beverages. Does this mean that areas, such as Strategy, Information Management or Project Management are not as important as those in the Core category? No! In some cases, though, depending on the organization's understanding of high-level BPM concepts, use of category names, such as "Core," "Management" or "Support," can be a touchy subject. What is important to understand, is that no matter the nomenclature chosen, the Core processes are those that drive directly to customer value, Support processes are those which make the Core processes possible to execute, and Management Processes are those which steer and influence the Core. Some common terms for these three basic categorizations are Core, Customer Fulfillment, Customer Relationship Management, Governing, Controlling, Enabling, Support, etc. End-to-end versus Functional Processes Every high and low level of process: function, task, activity, process/work step (whatever an organization calls it), should add value to the flow of business in an organization. Suppose that within the process "Deliver package," there is a documented task titled "Stop for ice cream." It doesn't take a process expert to deduce the room for improvement. Though stopping for ice cream may create gain for the one person performing it, it likely benefits neither the organization nor, more importantly, the customer. In most cases, "Stop for ice cream" wouldn't make it past the first pass of To-Be process development. What would make the cut, however, would be a flow of tasks that, each having their own value add, build up to greater and greater levels of process objective. In this case, those tasks would combine to achieve a status of "package delivered." Figure 3 shows a simple example: Just as the package can only be delivered (outcome of the process) without first being retrieved, loaded, and the travel destination reached (outcomes of the process steps), some higher level of process "Play Practical Joke" (e.g., main process or process area) cannot be completed until a package is delivered. It seems that isolated or functionally separated processes, such as "Deliver Package" (shown in Figure 6), are necessary, but are always part of a bigger value chain. Each of these individual processes must be analyzed within the context of that value chain in order to ensure successful end-to-end process performance. For example, this company's "Create Joke Package" process could be operating flawlessly and efficiently, but if a joke is never developed, it cannot be created, so the end-to-end process breaks. Fig. 6: End to End Process Construction That being recognized, it is clear that processes must be viewed as end-to-end, customer-to-customer, and in the context of company strategy. But as can also be seen from the previous example, these vital end-to-end processes cannot be built without the functionally oriented building blocks. Without one, the other cannot be had, or at least not in a complete and organized fashion. As it turns out, but not discussed in depth here, the process modeling effort, BPM organizational development, and comprehensive coverage cannot be fully realized without a semi-functional, process-oriented approach. Then, an Enterprise Process Map should be concerned with both views, the building blocks, and access points to the business-critical end-to-end processes, which they construct. Without the functional building blocks, all streams of work needed for any business transformation would be lost mess of process disorganization. End-to-end views are essential for utilization in optimization in context, understanding customer impacts, base-lining all project phases and aligning objectives. Including both views on an Enterprise Process Map allows management to understand the functional orientation of the company's processes, while still providing access to end-to-end processes, which are most valuable to them. (See figures 7 and 8). Fig. 7: Simplified Enterprise Process Map with end-to-end Access Point The above examples show two unique ways to achieve a successful Enterprise Process Map. The first example is a simple map that shows a high level set of process areas and a separate section with the end-to-end processes of concern for the organization. This particular map is filtered to show just one vital end-to-end process for a project-specific focus. Fig. 8: Detailed Enterprise Process Map showing connected Functional Processes The second example shows a more complex arrangement and categorization of functional processes (the names of each process area has been removed). The end-to-end perspective is achieved at this level through the connections (interfaces at lower levels) between these functional process areas. An important point to note is that the organization of these two views of the Enterprise Process Map is dependent, in large part, on the orientation of its audience, and the complexity of the landscape at the highest level. If both are not apparent, the Enterprise Process Map is missing an opportunity to serve as a holistic, high-level view. Conclusion In the world of BPM, and specifically regarding Enterprise Process Maps, a picture can be worth as many words as the thought and effort that is put into it. Enterprise Process Maps alone cannot change an organization, but they serve more purposes than initially meet the eye, and therefore must be designed in a way that enables a BPM mindset, business process understanding and business transformation efforts. Every Enterprise Process Map will and should be different when looking across organizations. Its design will be driven by company strategy, a level of customer focus, and functional versus end-to-end orientations. This high-level description of the considerations of the Enterprise Process Maps is not a prescriptive "how to" guide. However, a company attempting to create one may not have the practical BPM experience to truly explore its options or impacts to the coming work of business process transformation. The biggest takeaway is that process modeling, at all levels, is a science and an art, and art is open to interpretation. It is critical that the modeler of the highest level of process mapping be a cognoscente of the message he is delivering and the factors at hand. Without sufficient focus on the design of the Enterprise Process Map, an entire BPM effort may suffer. For additional information please check: Oracle Business Process Management.

  Read the article

• Understanding the value of Customer Experience & Loyalty for the Telecommunications Industry

  - by raul.goycoolea

  Worried by economic woes and market forces, especially in mature markets, communications service providers (CSPs) increasingly focus on improving customer experience. In fact, it seems difficult to find a major message by a C-level executive in the developed world that does not include something on "meeting and exceeding customers' needs". Frequently in customer satisfaction studies by prominent firms, CSPs fall short of the leadership demonstrated by other industries that take customer-centric approaches to their bottom-line strategies. Consider the following:Despite the continued impact of global economic crisis, in July 2010, Apple Computer posted record revenue and net quarterly profit. Those who attribute the results primarily to the iPhone 4 launch should note that Apple also shipped around 30% more Macintosh computers than the same period the previous year. Even sales of the iPod line increased by 8% in a highly commoditized, shrinking media player market. Finally, Apple began selling iPads during the quarter, with total sales of more than 3 million units. What does Apple have that the others lack? Well, some great products (and services) to be sure, but it also excels at customer service and support, marketing, and distribution, and has one of the strongest brands globally. Its products are useful, simple to use, easy to acquire and augment, high quality, and considered very cool. They also evoke such an emotional response from many of Apple's customers, which they turn up their noses at competitive products.In other words, Apple appears to have mastered virtually every aspect of customer experience and the resultant loyalty of its customer base - even in difficult financial times. Through that unwavering customer focus, Apple continues to drive its revenues and profits to new heights. Other customer loyalty leaders like Wal-Mart, Google, Toyota and Honda are also doing well by focusing on customer experience as an essential driver of profitability. Service providers should note this performance and ask themselves how they might leverage the same principles to increase their own profitability. After all, that is what customer experience and loyalty are all about: profitability.To successfully manage all the critical touch points of customer experience, CSPs must shun the one-size-fits-all approach. They can no longer afford to view customer service fundamentally as an act of altruism - which mentality dates back to the industry's civil service days, when CSPs were typically government organizations that were critical to economic development and public safety.As regulators and public officials have pushed, and continue to push, service providers to new heights of reliability - using incentives and punishments - most CSPs already have some of the fundamental building blocks of customer service in place. Yet despite that history and experience, service providers still lag other industries in providing what is seen as good customer service.As we observed in the TMF's 2009 Insights Research report, Customer Experience Management: Driving Loyalty & Profitability there has been resurgence in interest by CSPs. More and more of them have stated ambitions to catch up other industries, and they are realizing that good customer service is a powerful strategy for increasing business performance and profitability, not an act of good will.CSPs are recognizing the connection between customer experience and profitability, as demonstrated in many studies. For example, according to research by Bain & Company, a 5 percent improvement in customer retention rates can yield as much as a 75 percent increase in profits for companies across a range of industries.After decades of customer experience strategy formulation, Bain partner and business author, Frederick Reichheld, considers "would you recommend us to a friend?" as the ultimate question for a customer. How many times have you or your friends recommended an iPod, iPhone or a Mac? What do your children recommend to their peers? Their peers to them?There are certain steps service providers have to take to create more personalized relationships with their customers, as well as reduce churn and increase profitability, all while becoming leaner and more agile. First, they have to define customer experience, we define it as the result of the sum of observations, perceptions, thoughts and feelings arising from interactions and relationships between customers and their service provider(s). Virtually every customer touch point - whether directly or indirectly linked to service providers and their partners - contributes to customer perception, satisfaction, loyalty, and ultimately profitability. Gaining leadership in customer experience and satisfaction will not be a simple task, as it is affected by virtually every customer-facing aspect of the service provider, and in turn impacts the service provider deeply - especially on the all-important bottom line. The scope of issues affecting customer experience is complex and dynamic.With new services, devices and applications extending the basis of customer experience to domains beyond the direct control of the service provider, it is likely to increase in complexity and dynamism.Customer loyalty = increased profitsAs stated earlier, customer experience programs are not fundamentally altruistic exercises, but a strategic means of improving competitiveness and profitability in the short and long term. Loyalty is essential to deriving long term profits from customers.Some of the earliest loyalty programs date back to the 1930s, when packaged goods companies offered embedded coupons for rewards to buyers, and eventually retail chains began offering reward programs to frequent shoppers. These programs continued for decades but were leapfrogged in the 1980s by more aggressive programs from the airlines.This movement was led by American Airlines, which launched the first full-scale loyalty marketing program of the modern era with the AAdvantage frequent flyer scheme. It was the first to reward frequent fliers with notional air miles that could be accumulated and later redeemed for free travel. Figure 1: Opportunities example of Customer loyalty driven profitOther airlines and travel providers were quick to grasp the incredible value of providing customers with an incentive to use their company exclusively. Within a few years, dozens of travel industry companies launched similar initiatives and now loyalty programs are achieving near-ubiquity in many service industries, especially those in which it is difficult to differentiate offerings by product attributes.The belief is that increased profitability will result from customer retention efforts because:•    The cost of acquisition occurs only at the beginning of a relationship: the longer the relationship, the lower the amortized cost;•    Account maintenance costs decline as a percentage of total costs, or as a percentage of revenue, over the lifetime of the relationship;•    Long term customers tend to be less inclined to switch and less price sensitive which can result in stable unit sales volume and increases in dollar-sales volume;•    Long term customers may initiate word-of-mouth promotions and referrals, which cost the company nothing and arguably are the most effective form of advertising;•    Long-term customers are more likely to buy ancillary products and higher margin supplemental products;•    Long term customers tend to be satisfied with their relationship with the company and are less likely to switch to competitors, making market entry or competitors gaining market share difficult;•    Regular customers tend to be less expensive to service, as they are familiar with the processes involved, require less 'education', and are consistent in their order placement;•    Increased customer retention and loyalty makes the employees' jobs easier and more satisfying. In turn, happy employees feed back into higher customer satisfaction in a virtuous circle. Figure 2: The virtuous circle of customer loyaltyFigure 2 represents a high-level example of a virtuous cycle driven by customer satisfaction and loyalty, depicting how superiority in product and service offerings, as well as strong customer support by competent employees, lead to higher sales and ultimately profitability. As stated above, this is not a new concept, but succeeding with it is difficult. It has eluded many a company driven to achieve profitability goals. Of course, for this circle to be virtuous, the customer relationship(s) must be profitable.Trying to maintain the loyalty of unprofitable customers is not a viable business strategy. It is, therefore, important that marketers can assess the profitability of each customer (or customer segment), and either improve or terminate relationships that are not profitable. This means each customer's 'relationship costs' must be understood and compared to their 'relationship revenue'. Customer lifetime value (CLV) is the most commonly used metric here, as it is generally accepted as a representation of exactly how much each customer is worth in monetary terms, and therefore a determinant of exactly how much a service provider should be willing to spend to acquire or retain that customer.CLV models make several simplifying assumptions and often involve the following inputs:•    Churn rate represents the percentage of customers who end their relationship with a company in a given period;•    Retention rate is calculated by subtracting the churn rate percentage from 100;•    Period/horizon equates to the units of time into which a customer relationship can be divided for analysis. A year is the most commonly used period for this purpose. Customer lifetime value is a multi-period calculation, often projecting three to seven years into the future. In practice, analysis beyond this point is viewed as too speculative to be reliable. The model horizon is the number of periods used in the calculation;•    Periodic revenue is the amount of revenue collected from a customer in a given period (though this is often extended across multiple periods into the future to understand lifetime value), such as usage revenue, revenues anticipated from cross and upselling, and often some weighting for referrals by a loyal customer to others; •    Retention cost describes the amount of money the service provider must spend, in a given period, to retain an existing customer. Again, this is often forecast across multiple periods. Retention costs include customer support, billing, promotional incentives and so on;•    Discount rate means the cost of capital used to discount future revenue from a customer. Discounting is an advanced method used in more sophisticated CLV calculations;•    Profit margin is the projected profit as a percentage of revenue for the period. This may be reflected as a percentage of gross or net profit. Again, this is generally projected across the model horizon to understand lifetime value.A strong focus on managing these inputs can help service providers realize stronger customer relationships and profits, but there are some obstacles to overcome in achieving accurate calculations of CLV, such as the complexity of allocating costs across the customer base. There are many costs that serve all customers which must be properly allocated across the base, and often a simple proportional allocation across the whole base or a segment may not accurately reflect the true cost of serving that customer;  This is made worse by the fragmentation of customer information, which is likely to be across a variety of product or operations groups, and may be difficult to aggregate due to different representations.In addition, there is the complexity of account relationships and structures to take into consideration. Complex account structures may not be understood or properly represented. For example, a profitable customer may have a separate account for a second home or another family member, which may appear to be unprofitable. If the service provider cannot relate the two accounts, CLV is not properly represented and any resultant cancellation of the apparently unprofitable account may result in the customer churning from the profitable one.In summary, if service providers are to realize strong customer relationships and their attendant profits, there must be a very strong focus on data management. This needs to be coupled with analytics that help business managers and those who work in customer-facing functions offer highly personalized solutions to customers, while maintaining profitability for the service provider. It's clear that acquiring new customers is expensive. Advertising costs, campaign management expenses, promotional service pricing and discounting, and equipment subsidies make a serious dent in a new customer's profitability. That is especially true given the rising subsidies for Smartphone users, which service providers hope will result in greater profits from profits from data services profitability in future.  The situation is made worse by falling prices and greater competition in mature markets.Customer acquisition through industry consolidation isn't cheap either. A North American service provider spent about $2,000 per subscriber in its acquisition of a smaller company earlier this year. While this has allowed it to leapfrog to become the largest mobile service provider in the country, it required a total investment of more than $28 billion (including assumption of the acquiree's debt).While many operating cost synergies clearly made this deal more attractive to the acquiring company, this is certainly an expensive way to acquire customers: the cost per subscriber in this case is not out of line with the prices others have paid for acquisitions.While growth by acquisition certainly increases overall revenues, it often creates tremendous challenges for profitability. Organic growth through increased customer loyalty and retention is a more effective driver of profit, as well as a stronger predictor of future profitability. Service providers, especially those in mature markets, are increasingly recognizing this and taking steps toward a creating a more personalized, flexible and satisfying experience for their customers.In summary, the clearest path to profitability for companies in virtually all industries is through customer retention and maximization of lifetime value. Service providers would do well to recognize this and focus attention on profitable customer relationships.

  Read the article

• How to improve performance of map that loads new overlay images

  - by anthonysomerset

  I have inherited a website to maintain that uses a html map overlaying a real map to link specific countries to specific pages. previously it loaded the default map image, then with some javascript it would change the image src to an image with that particular country in a different colour on mouseover and reset the image source back to the original image on mouse out to make maintenance (adding new countries) easier i made the initial map a background image by utilising some CSS for the div tag, and then created new images for each country which only had that countries hightlight so that the images remain fairly small. this works great but theres one issue which is particularly noticeable on slower internet connections when you hover over a country if you dont have the image file in your browser cache or downloaded it wont load the image unless you hover over another country and then back onto the first country - i guess this is due to the image having to manually be downloaded on first hover. My question: is it possible to force the load of these extra images AFTER the page and all the other assets have finished loading so that this behaviour is all but eliminated? the html code for the MAP is as follows: <div class="gtmap"><img id="Image-Maps_6200909211657061" src="<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png" usemap="#Image-Maps_6200909211657061" alt="We offer Guided Motorcycle Tours all around the world" width="615" height="296" /> <map id="_Image-Maps_6200909211657061" name="Image-Maps_6200909211657061"> <area shape="poly" coords="511,134,532,107,542,113,520,141" href="/guided-motorcycle-tours-japan/" alt="Guided Japan Motorcycle Tours" title="Japan" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-japan.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="252,61,266,58,275,64,262,68" href="/guided-motorcycle-tour.php?iceland-motorcycle-adventure-39" alt="Guided Iceland Motorcycle Tours" title="Iceland" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-iceland.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="587,246,597,256,577,279,568,270" href="/guided-motorcycle-tour.php?new-zealand-south-island-adventure-10" alt="New Zealand Guided Motorcycle Tours" title="New Zealand" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-nz.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="418,133,412,145,412,154,421,178,430,180,430,166,443,154,443,145,438,144,433,142,430,138,431,130,430,129,425,128" href="/guided-motorcycle-tours-india/" alt="India Guided Motorcycle Tours" title="India" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-india.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="460,152,466,149,474,165,470,171,466,161" href="/guided-motorcycle-tours-laos/" alt="Laos Guided Motorcycle Tours" title="Laos" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-laos.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="468,179,475,166,468,152,475,152,482,169" href="/guided-motorcycle-tour.php?indochina-motorcycle-adventure-tour-32" onClick="javascript: pageTracker._trackPageview('/internal-links/guided-tours/map/vietnam');" alt="Vietnam Guided Motorcycle Tours" title="Vietnam" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-viet.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="330,239,337,235,347,226,352,233,351,243,344,250,335,253,327,255,323,249,322,242,323,241" href="/guided-motorcycle-tours-southafrica/" alt="South Africa Guided Motorcycle Tours" title="South Africa" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-sa.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="290,77,293,86,298,96,286,102,285,97,285,89,282,84,282,79" href="/guided-motorcycle-tour.php?great-britain-isle-of-man-scotland-wales-uk-18" alt="United Kingdom" title="United Kingdom Guided Motorcycle Tours" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-uk.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="357,118,368,118,369,126,345,129,338,125,338,117,342,115,348,116" href="/guided-motorcycle-tour.php?explore-turkey-adventure-45" alt="Turkey" title="Turkey Guided Motorcycle Tours" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-turkey.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="206,95,193,101,185,101,178,106,165,111,157,109,147,105,134,103,121,103,107,103,96,103,86,104,81,99,77,91,70,83,62,79,60,72,61,64,59,57,60,51,71,50,83,49,95,50,107,54,117,53,129,47,137,36,148,37,163,38,177,44,187,54,195,60,184,72,191,80,200,87" href="/guided-motorcycle-tours-canada/" alt="Guided Canada Motorcycle Tours" title="Canada" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-canada.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="61,75,60,62,60,55,59,44,51,44,43,43,36,42,28,43,23,48,17,51,15,62,19,74,27,79,19,83,16,93,35,83,43,77,50,75,55,75" href="/guided-motorcycle-tours-alaska/" alt="Guided Alaska Motorcycle Tours" title="Alaska" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-alaska.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="82,101,99,101,133,101,148,105,161,110,172,106,187,100,180,113,171,122,165,131,159,149,147,141,137,140,129,147,120,141,112,138,103,137,93,132,86,122,86,112,86,106" href="/guided-motorcycle-tours-usa/" alt="USA Guided Motorcycle Tours" title="USA" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-usa.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="178,225,180,214,175,208,174,204,178,198,174,193,167,192,157,199,158,204,164,211,167,218" href="/guided-motorcycle-tour.php?peru-machu-picchu-adventure-25" alt="Peru Guided Motorcycle Tours" title="Peru" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-peru.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="172,226,169,239,166,256,166,267,164,279,171,277,174,262,175,250,179,234,180,225,176,224" href="/guided-motorcycle-tours-chile/" alt="Guided Chile Motorcycle Tours" title="Chile" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-chile.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> <area shape="poly" coords="199,260,194,261,187,265,184,276,183,296,170,292,168,282,174,270,174,257,177,245,180,230,190,228,205,237,199,245" href="/guided-motorcycle-tours-argentina/" alt="Guided Argentina Motorcycle Tours" title="Argentina" onmouseover="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-arg.png';" onmouseout="if(document.images) document.getElementById('Image-Maps_6200909211657061').src='<?php echo cdnhttpsCheck(); ?>assets/wmap/a-guided-tours-map-blank.png';" /> </map> </div> The <?php echo cdnhttpsCheck(); ?> is just a site specific function that gets the correct web domain/url from a config file to load resources from CDN where possible (eg all non HTTPS requests) We are loading Jquery at the bottom of the HTML if anybody wonders why it is missing from the code snippet for reference, the page with the map in question is found here: http://www.motoquest.com/guided-motorcycle-tours/

  Read the article

• Diving into OpenStack Network Architecture - Part 2 - Basic Use Cases

  - by Ronen Kofman

    rkofman Normal rkofman 4 138 2014-06-05T03:38:00Z 2014-06-05T05:04:00Z 3 2735 15596 Oracle Corporation 129 36 18295 12.00 Clean Clean false false false false EN-US X-NONE HE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:Arial; mso-bidi-theme-font:minor-bidi; mso-bidi-language:AR-SA;} In the previous post we reviewed several network components including Open vSwitch, Network Namespaces, Linux Bridges and veth pairs. In this post we will take three simple use cases and see how those basic components come together to create a complete SDN solution in OpenStack. With those three use cases we will review almost the entire network setup and see how all the pieces work together. The use cases we will use are: 1.       Create network – what happens when we create network and how can we create multiple isolated networks 2.       Launch a VM – once we have networks we can launch VMs and connect them to networks. 3.       DHCP request from a VM – OpenStack can automatically assign IP addresses to VMs. This is done through local DHCP service controlled by OpenStack Neutron. We will see how this service runs and how does a DHCP request and response look like. In this post we will show connectivity, we will see how packets get from point A to point B. We first focus on how a configured deployment looks like and only later we will discuss how and when the configuration is created. Personally I found it very valuable to see the actual interfaces and how they connect to each other through examples and hands on experiments. After the end game is clear and we know how the connectivity works, in a later post, we will take a step back and explain how Neutron configures the components to be able to provide such connectivity.  We are going to get pretty technical shortly and I recommend trying these examples on your own deployment or using the Oracle OpenStack Tech Preview. Understanding these three use cases thoroughly and how to look at them will be very helpful when trying to debug a deployment in case something does not work. Use case #1: Create Network Create network is a simple operation it can be performed from the GUI or command line. When we create a network in OpenStack the network is only available to the tenant who created it or it could be defined as “shared” and then it can be used by all tenants. A network can have multiple subnets but for this demonstration purpose and for simplicity we will assume that each network has exactly one subnet. Creating a network from the command line will look like this: # neutron net-create net1 Created a new network: +---------------------------+--------------------------------------+ | Field                     | Value                                | +---------------------------+--------------------------------------+ | admin_state_up            | True                                 | | id                        | 5f833617-6179-4797-b7c0-7d420d84040c | | name                      | net1                                 | | provider:network_type     | vlan                                 | | provider:physical_network | default                              | | provider:segmentation_id  | 1000                                 | | shared                    | False                                | | status                    | ACTIVE                               | | subnets                   |                                      | | tenant_id                 | 9796e5145ee546508939cd49ad59d51f     | +---------------------------+--------------------------------------+ Creating a subnet for this network will look like this: # neutron subnet-create net1 10.10.10.0/24 Created a new subnet: +------------------+------------------------------------------------+ | Field            | Value                                          | +------------------+------------------------------------------------+ | allocation_pools | {"start": "10.10.10.2", "end": "10.10.10.254"} | | cidr             | 10.10.10.0/24                                  | | dns_nameservers  |                                                | | enable_dhcp      | True                                           | | gateway_ip       | 10.10.10.1                                     | | host_routes      |                                                | | id               | 2d7a0a58-0674-439a-ad23-d6471aaae9bc           | | ip_version       | 4                                              | | name             |                                                | | network_id       | 5f833617-6179-4797-b7c0-7d420d84040c           | | tenant_id        | 9796e5145ee546508939cd49ad59d51f               | +------------------+------------------------------------------------+ We now have a network and a subnet, on the network topology view this looks like this: Now let’s dive in and see what happened under the hood. Looking at the control node we will discover that a new namespace was created: # ip netns list qdhcp-5f833617-6179-4797-b7c0-7d420d84040c   The name of the namespace is qdhcp-<network id> (see above), let’s look into the namespace and see what’s in it: # ip netns exec qdhcp-5f833617-6179-4797-b7c0-7d420d84040c ip addr 1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN     link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00     inet 127.0.0.1/8 scope host lo     inet6 ::1/128 scope host        valid_lft forever preferred_lft forever 12: tap26c9b807-7c: <BROADCAST,UP,LOWER_UP> mtu 1500 qdisc noqueue state UNKNOWN     link/ether fa:16:3e:1d:5c:81 brd ff:ff:ff:ff:ff:ff     inet 10.10.10.3/24 brd 10.10.10.255 scope global tap26c9b807-7c     inet6 fe80::f816:3eff:fe1d:5c81/64 scope link        valid_lft forever preferred_lft forever   We see two interfaces in the namespace, one is the loopback and the other one is an interface called “tap26c9b807-7c”. This interface has the IP address of 10.10.10.3 and it will also serve dhcp requests in a way we will see later. Let’s trace the connectivity of the “tap26c9b807-7c” interface from the namespace.  First stop is OVS, we see that the interface connects to bridge  “br-int” on OVS: # ovs-vsctl show 8a069c7c-ea05-4375-93e2-b9fc9e4b3ca1     Bridge "br-eth2"         Port "br-eth2"             Interface "br-eth2"                 type: internal         Port "eth2"             Interface "eth2"         Port "phy-br-eth2"             Interface "phy-br-eth2"     Bridge br-ex         Port br-ex             Interface br-ex                 type: internal     Bridge br-int         Port "int-br-eth2"             Interface "int-br-eth2"         Port "tap26c9b807-7c"             tag: 1             Interface "tap26c9b807-7c"                 type: internal         Port br-int             Interface br-int                 type: internal     ovs_version: "1.11.0"   In the picture above we have a veth pair which has two ends called “int-br-eth2” and "phy-br-eth2", this veth pair is used to connect two bridge in OVS "br-eth2" and "br-int". In the previous post we explained how to check the veth connectivity using the ethtool command. It shows that the two are indeed a pair: # ethtool -S int-br-eth2 NIC statistics:      peer_ifindex: 10 . .   #ip link . . 10: phy-br-eth2: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UP qlen 1000 . . Note that “phy-br-eth2” is connected to a bridge called "br-eth2" and one of this bridge's interfaces is the physical link eth2. This means that the network which we have just created has created a namespace which is connected to the physical interface eth2. eth2 is the “VM network” the physical interface where all the virtual machines connect to where all the VMs are connected. About network isolation: OpenStack supports creation of multiple isolated networks and can use several mechanisms to isolate the networks from one another. The isolation mechanism can be VLANs, VxLANs or GRE tunnels, this is configured as part of the initial setup in our deployment we use VLANs. When using VLAN tagging as an isolation mechanism a VLAN tag is allocated by Neutron from a pre-defined VLAN tags pool and assigned to the newly created network. By provisioning VLAN tags to the networks Neutron allows creation of multiple isolated networks on the same physical link.  The big difference between this and other platforms is that the user does not have to deal with allocating and managing VLANs to networks. The VLAN allocation and provisioning is handled by Neutron which keeps track of the VLAN tags, and responsible for allocating and reclaiming VLAN tags. In the example above net1 has the VLAN tag 1000, this means that whenever a VM is created and connected to this network the packets from that VM will have to be tagged with VLAN tag 1000 to go on this particular network. This is true for namespace as well, if we would like to connect a namespace to a particular network we have to make sure that the packets to and from the namespace are correctly tagged when they reach the VM network. In the example above we see that the namespace interface “tap26c9b807-7c” has vlan tag 1 assigned to it, if we examine OVS we see that it has flows which modify VLAN tag 1 to VLAN tag 1000 when a packet goes to the VM network on eth2 and vice versa. We can see this using the dump-flows command on OVS for packets going to the VM network we see the modification done on br-eth2: #  ovs-ofctl dump-flows br-eth2 NXST_FLOW reply (xid=0x4):  cookie=0x0, duration=18669.401s, table=0, n_packets=857, n_bytes=163350, idle_age=25, priority=4,in_port=2,dl_vlan=1 actions=mod_vlan_vid:1000,NORMAL  cookie=0x0, duration=165108.226s, table=0, n_packets=14, n_bytes=1000, idle_age=5343, hard_age=65534, priority=2,in_port=2 actions=drop  cookie=0x0, duration=165109.813s, table=0, n_packets=1671, n_bytes=213304, idle_age=25, hard_age=65534, priority=1 actions=NORMAL   For packets coming from the interface to the namespace we see the following modification: #  ovs-ofctl dump-flows br-int NXST_FLOW reply (xid=0x4):  cookie=0x0, duration=18690.876s, table=0, n_packets=1610, n_bytes=210752, idle_age=1, priority=3,in_port=1,dl_vlan=1000 actions=mod_vlan_vid:1,NORMAL  cookie=0x0, duration=165130.01s, table=0, n_packets=75, n_bytes=3686, idle_age=4212, hard_age=65534, priority=2,in_port=1 actions=drop  cookie=0x0, duration=165131.96s, table=0, n_packets=863, n_bytes=160727, idle_age=1, hard_age=65534, priority=1 actions=NORMAL   To summarize we can see that when a user creates a network Neutron creates a namespace and this namespace is connected through OVS to the “VM network”. OVS also takes care of tagging the packets from the namespace to the VM network with the correct VLAN tag and knows to modify the VLAN for packets coming from VM network to the namespace. Now let’s see what happens when a VM is launched and how it is connected to the “VM network”. Use case #2: Launch a VM Launching a VM can be done from Horizon or from the command line this is how we do it from Horizon: Attach the network: And Launch Once the virtual machine is up and running we can see the associated IP using the nova list command : # nova list +--------------------------------------+--------------+--------+------------+-------------+-----------------+ | ID                                   | Name         | Status | Task State | Power State | Networks        | +--------------------------------------+--------------+--------+------------+-------------+-----------------+ | 3707ac87-4f5d-4349-b7ed-3a673f55e5e1 | Oracle Linux | ACTIVE | None       | Running     | net1=10.10.10.2 | +--------------------------------------+--------------+--------+------------+-------------+-----------------+ The nova list command shows us that the VM is running and that the IP 10.10.10.2 is assigned to this VM. Let’s trace the connectivity from the VM to VM network on eth2 starting with the VM definition file. The configuration files of the VM including the virtual disk(s), in case of ephemeral storage, are stored on the compute node at/var/lib/nova/instances/<instance-id>/. Looking into the VM definition file ,libvirt.xml,  we see that the VM is connected to an interface called “tap53903a95-82” which is connected to a Linux bridge called “qbr53903a95-82”: <interface type="bridge">       <mac address="fa:16:3e:fe:c7:87"/>       <source bridge="qbr53903a95-82"/>       <target dev="tap53903a95-82"/>     </interface>   Looking at the bridge using the brctl show command we see this: # brctl show bridge name     bridge id               STP enabled     interfaces qbr53903a95-82          8000.7e7f3282b836       no              qvb53903a95-82                                                         tap53903a95-82    The bridge has two interfaces, one connected to the VM (“tap53903a95-82 “) and another one ( “qvb53903a95-82”) connected to “br-int” bridge on OVS: # ovs-vsctl show 83c42f80-77e9-46c8-8560-7697d76de51c     Bridge "br-eth2"         Port "br-eth2"             Interface "br-eth2"                 type: internal         Port "eth2"             Interface "eth2"         Port "phy-br-eth2"             Interface "phy-br-eth2"     Bridge br-int         Port br-int             Interface br-int                 type: internal         Port "int-br-eth2"             Interface "int-br-eth2"         Port "qvo53903a95-82"             tag: 3             Interface "qvo53903a95-82"     ovs_version: "1.11.0"   As we showed earlier “br-int” is connected to “br-eth2” on OVS using the veth pair int-br-eth2,phy-br-eth2 and br-eth2 is connected to the physical interface eth2. The whole flow end to end looks like this: VM è tap53903a95-82 (virtual interface)è qbr53903a95-82 (Linux bridge) è qvb53903a95-82 (interface connected from Linux bridge to OVS bridge br-int) è int-br-eth2 (veth one end) è phy-br-eth2 (veth the other end) è eth2 physical interface. The purpose of the Linux Bridge connecting to the VM is to allow security group enforcement with iptables. Security groups are enforced at the edge point which are the interface of the VM, since iptables nnot be applied to OVS bridges we use Linux bridge to apply them. In the future we hope to see this Linux Bridge going away rules.  VLAN tags: As we discussed in the first use case net1 is using VLAN tag 1000, looking at OVS above we see that qvo41f1ebcf-7c is tagged with VLAN tag 3. The modification from VLAN tag 3 to 1000 as we go to the physical network is done by OVS  as part of the packet flow of br-eth2 in the same way we showed before. To summarize, when a VM is launched it is connected to the VM network through a chain of elements as described here. During the packet from VM to the network and back the VLAN tag is modified. Use case #3: Serving a DHCP request coming from the virtual machine In the previous use cases we have shown that both the namespace called dhcp-<some id> and the VM end up connecting to the physical interface eth2  on their respective nodes, both will tag their packets with VLAN tag 1000.We saw that the namespace has an interface with IP of 10.10.10.3. Since the VM and the namespace are connected to each other and have interfaces on the same subnet they can ping each other, in this picture we see a ping from the VM which was assigned 10.10.10.2 to the namespace: The fact that they are connected and can ping each other can become very handy when something doesn’t work right and we need to isolate the problem. In such case knowing that we should be able to ping from the VM to the namespace and back can be used to trace the disconnect using tcpdump or other monitoring tools. To serve DHCP requests coming from VMs on the network Neutron uses a Linux tool called “dnsmasq”,this is a lightweight DNS and DHCP service you can read more about it here. If we look at the dnsmasq on the control node with the ps command we see this: dnsmasq --no-hosts --no-resolv --strict-order --bind-interfaces --interface=tap26c9b807-7c --except-interface=lo --pid-file=/var/lib/neutron/dhcp/5f833617-6179-4797-b7c0-7d420d84040c/pid --dhcp-hostsfile=/var/lib/neutron/dhcp/5f833617-6179-4797-b7c0-7d420d84040c/host --dhcp-optsfile=/var/lib/neutron/dhcp/5f833617-6179-4797-b7c0-7d420d84040c/opts --leasefile-ro --dhcp-range=tag0,10.10.10.0,static,120s --dhcp-lease-max=256 --conf-file= --domain=openstacklocal The service connects to the tap interface in the namespace (“--interface=tap26c9b807-7c”), If we look at the hosts file we see this: # cat  /var/lib/neutron/dhcp/5f833617-6179-4797-b7c0-7d420d84040c/host fa:16:3e:fe:c7:87,host-10-10-10-2.openstacklocal,10.10.10.2   If you look at the console output above you can see the MAC address fa:16:3e:fe:c7:87 which is the VM MAC. This MAC address is mapped to IP 10.10.10.2 and so when a DHCP request comes with this MAC dnsmasq will return the 10.10.10.2.If we look into the namespace at the time we initiate a DHCP request from the VM (this can be done by simply restarting the network service in the VM) we see the following: # ip netns exec qdhcp-5f833617-6179-4797-b7c0-7d420d84040c tcpdump -n 19:27:12.191280 IP 0.0.0.0.bootpc > 255.255.255.255.bootps: BOOTP/DHCP, Request from fa:16:3e:fe:c7:87, length 310 19:27:12.191666 IP 10.10.10.3.bootps > 10.10.10.2.bootpc: BOOTP/DHCP, Reply, length 325   To summarize, the DHCP service is handled by dnsmasq which is configured by Neutron to listen to the interface in the DHCP namespace. Neutron also configures dnsmasq with the combination of MAC and IP so when a DHCP request comes along it will receive the assigned IP. Summary In this post we relied on the components described in the previous post and saw how network connectivity is achieved using three simple use cases. These use cases gave a good view of the entire network stack and helped understand how an end to end connection is being made between a VM on a compute node and the DHCP namespace on the control node. One conclusion we can draw from what we saw here is that if we launch a VM and it is able to perform a DHCP request and receive a correct IP then there is reason to believe that the network is working as expected. We saw that a packet has to travel through a long list of components before reaching its destination and if it has done so successfully this means that many components are functioning properly. In the next post we will look at some more sophisticated services Neutron supports and see how they work. We will see that while there are some more components involved for the most part the concepts are the same. @RonenKofman

  Read the article

• At the Java DEMOgrounds - JavaFX

  - by Janice J. Heiss

  JavaFX has made rapid progress in the last year, as is evidenced by the wealth of demos on display. A few questions appear to be prominent in the minds of JavaFX enthusiasts. Here are some questions with answers provided by Oracle’s JavaFX team.When will the rest of the JavaFX code be available in open source?Oracle has started to open source JavaFX. The existing platform code will finish being committed to OpenJFX by the end of the year.Why should I use JavaFX instead of HTML5?We see JavaFX as complementary to HTML5, and most companies we talk to react positively once they understand how they can benefit from a hybrid solution. As most HTML5 developers will tell you, the biggest obstacle to deploying HTML5 applications is fragmentation. JavaFX offers a convenient way to render HTML and JavaScript within its WebView component, which provides the same level of quality and features across Windows, Mac, and Linux. Additionally, JavaScript in WebView can make calls into the Java code, and vice versa, allowing developers to tap into the best of both worlds.What is the market penetration of JavaFX? It is currently limited, as we've just made available JavaFX on Mac and Linux in August, but we expect JavaFX to be present on millions of desktop-type systems now that JavaFX is included as part of the JRE. We have also significantly lowered the level of effort required to deploy an application bundling the JRE and JavaFX runtime libraries. Finally, we are seeing a lot of interest by companies operating in the embedded market, who have found it hard to develop compelling UIs with existing technologies.Below are summaries of JavaFX Demos on display at JavaOne 2012:JavaFX EnsembleEnsemble is a collection of over 100 JavaFX samples packaged as a JavaFX application. This demo is especially useful to those new to JavaFX, or those not familiar with its latest features (e.g. canvas, color picker). Ensemble is the reference for getting familiar with JavaFX functionality. Each sample can be run from within Ensemble, and the API for each sample, as well as the source code are available alongside the sample.The samples source code can be saved as a NetBeans project for convenience purposes, or can be copied as is in any other Java IDE. The version of Ensemble shown is packaged as a native Windows application, including the JRE and JavaFX libraries. It was created with the JavaFX packager, which provides multiple packaging options, and frees developers from the cumbersome and error-prone process of packaging a Java application.FX Experience ToolsFX Experience Tools is a JavaFX application that provides different utilities to create new skins for your JavaFX applications. One of the most powerful features of JavaFX is the ability to skin applications via CSS. Since not all Java developers are familiar with CSS, these utilities are a great starting point to create custom skins. JavaFX allows developers to easily customize the look and feel of their applications through CSS. FX Experience Tools makes it easy to create new themes for JavaFX applications, even if you are not familiar with CSS. FX Experience Tools is a JavaFX application packaged as a native application including the JRE and JavaFX runtime libraries. FX Experience tools shows how this type of deployment simplifies the packaging of Java applications without requiring developers to master the intricacies of Java application packaging. The download site for FX Experience Tools is http://fxexperience.com/2012/03/announcing-fx-experience-tools/ JavaFX Scene BuilderJavaFX Scene Builder is a visual layout tool that lets users quickly design the UI of your JavaFX application, without coding. Users can drag and drop UI components, modify their properties, apply style sheets, and the FXML code they create for the layout is automatically generated in the background. The result is an FXML file that can then be combined with a Java project by binding the UI to the application’s logic. Developers can easily create user interfaces for their application, as well as separate the application’s UI from the application logic for easier maintenance. Attendees can get this app by going to javafx.com and checking the link at top of the “Overview” page.Scene Builder allows developers to easily layout JavaFX UI controls, charts, shapes, and containers, so that you can quickly prototype user interfaces. It generates FXML, an XML-based markup language that enables users to define an application’s user interface, separately from the application logic. Scene Builder can be used in combination with any Java IDE, but is more tightly integrated with NetBeans IDE. It is written as a JavaFX application, with native desktop integration on Windows and Mac OS X. It’s a perfect example of a JavaFX application packages as a native application.Scene Builder is available for your preferred development platform. Besides the GA release on Windows and Mac, a Developer Preview of Scene Builder for Linux has just been made available.Scenic ViewScenic View is a tool that can be used to understand the current state of your application UI, and to also easily manipulate properties of the scenegraph without having to keep editing your code. Creating UIs is a complex process, and it can be hard and tedious detecting these issues, editing the code, and then compiling it to test the app again. Scenic View is a great diagnostics tool that helps developers identify these issues and correct them at runtime.Attendees can get Scenic View by going to javafx.com, selecting the “Community” tab, and clicking the link under the “Third Party Tools and Utilities” section.Scenic View allows developers to easily examine the state of a JavaFX application scenegraph while the application is running. Some of the latest features added to Scenic View include event monitoring, javadoc browsing, and contextual menus. The download site for Scenic View is available here: http://fxexperience.com/scenic-view/ Conference TourConference Tour is an application that lets users discover some of the major Java conferences throughout the world. The Conference Tour application shows how simple it is to mix JavaFX and HTML5 into a single, interactive application. Attendees get Conference Tour here.JavaFX includes a Web engine based on Webkit that provides a consistent web interface to render HTML5 across operating systems, within a JavaFX application. JavaFX features a bi-directional bridge that allows Java APIs to call JavaScript within WebView, or allows JavaScript to make calls to Java APIs. This allows developers to leverage the best of both worlds.Java EE developers can take advantage of WebView and the JavaScript-Java bridge to allow their HTML clients to seamlessly bypass Web browser’s sandbox to access native system resources, providing a richer user experience.FXMediaPlayerFXMediaPlayer is an application that lets developers check different media functionality in JavaFX, such as synthesizer or support for HTTP Live Streaming (HLS). This demo shows how developers can embed video content in their Java applications. JavaFX leverages the underlying video (e.g., H.264) and audio (e.g., AAC) codecs on the user’s computer. JavaFX APIs allow developers to interact with the video content (e.g. play/pause, or programmable markers). Some of the latest media features introduced in JavaFX 2.2 include HTTP Live Streaming (HLS). Obviously there is a lot for JavaFX enthusiasts to chew on!

  Read the article

• What's up with LDoms: Part 4 - Virtual Networking Explained

  - by Stefan Hinker

  I'm back from my summer break (and some pressing business that kept me away from this), ready to continue with Oracle VM Server for SPARC ;-) In this article, we'll have a closer look at virtual networking.  Basic connectivity as we've seen it in the first, simple example, is easy enough.  But there are numerous options for the virtual switches and virtual network ports, which we will discuss in more detail now.   In this section, we will concentrate on virtual networking - the capabilities of virtual switches and virtual network ports - only.  Other options involving hardware assignment or redundancy will be covered in separate sections later on. There are two basic components involved in virtual networking for LDoms: Virtual switches and virtual network devices.  The virtual switch should be seen just like a real ethernet switch.  It "runs" in the service domain and moves ethernet packets back and forth.  A virtual network device is plumbed in the guest domain.  It corresponds to a physical network device in the real world.  There, you'd be plugging a cable into the network port, and plug the other end of that cable into a switch.  In the virtual world, you do the same:  You create a virtual network device for your guest and connect it to a virtual switch in a service domain.  The result works just like in the physical world, the network device sends and receives ethernet packets, and the switch does all those things ethernet switches tend to do. If you look at the reference manual of Oracle VM Server for SPARC, there are numerous options for virtual switches and network devices.  Don't be confused, it's rather straight forward, really.  Let's start with the simple case, and work our way to some more sophisticated options later on.  In many cases, you'll want to have several guests that communicate with the outside world on the same ethernet segment.  In the real world, you'd connect each of these systems to the same ethernet switch.  So, let's do the same thing in the virtual world: root@sun # ldm add-vsw net-dev=nxge2 admin-vsw primary root@sun # ldm add-vnet admin-net admin-vsw mars root@sun # ldm add-vnet admin-net admin-vsw venus We've just created a virtual switch called "admin-vsw" and connected it to the physical device nxge2.  In the physical world, we'd have powered up our ethernet switch and installed a cable between it and our big enterprise datacenter switch.  We then created a virtual network interface for each one of the two guest systems "mars" and "venus" and connected both to that virtual switch.  They can now communicate with each other and with any system reachable via nxge2.  If primary were running Solaris 10, communication with the guests would not be possible.  This is different with Solaris 11, please see the Admin Guide for details.  Note that I've given both the vswitch and the vnet devices some sensible names, something I always recommend. Unless told otherwise, the LDoms Manager software will automatically assign MAC addresses to all network elements that need one.  It will also make sure that these MAC addresses are unique and reuse MAC addresses to play nice with all those friendly DHCP servers out there.  However, if we want to do this manually, we can also do that.  (One reason might be firewall rules that work on MAC addresses.)  So let's give mars a manually assigned MAC address: root@sun # ldm set-vnet mac-addr=0:14:4f:f9:c4:13 admin-net mars Within the guest, these virtual network devices have their own device driver.  In Solaris 10, they'd appear as "vnet0".  Solaris 11 would apply it's usual vanity naming scheme.  We can configure these interfaces just like any normal interface, give it an IP-address and configure sophisticated routing rules, just like on bare metal.  In many cases, using Jumbo Frames helps increase throughput performance.  By default, these interfaces will run with the standard ethernet MTU of 1500 bytes.  To change this,  it is usually sufficient to set the desired MTU for the virtual switch.  This will automatically set the same MTU for all vnet devices attached to that switch.  Let's change the MTU size of our admin-vsw from the example above: root@sun # ldm set-vsw mtu=9000 admin-vsw primary Note that that you can set the MTU to any value between 1500 and 16000.  Of course, whatever you set needs to be supported by the physical network, too. Another very common area of network configuration is VLAN tagging. This can be a little confusing - my advise here is to be very clear on what you want, and perhaps draw a little diagram the first few times.  As always, keeping a configuration simple will help avoid errors of all kind.  Nevertheless, VLAN tagging is very usefull to consolidate different networks onto one physical cable.  And as such, this concept needs to be carried over into the virtual world.  Enough of the introduction, here's a little diagram to help in explaining how VLANs work in LDoms: Let's remember that any VLANs not explicitly tagged have the default VLAN ID of 1. In this example, we have a vswitch connected to a physical network that carries untagged traffic (VLAN ID 1) as well as VLANs 11, 22, 33 and 44.  There might also be other VLANs on the wire, but the vswitch will ignore all those packets.  We also have two vnet devices, one for mars and one for venus.  Venus will see traffic from VLANs 33 and 44 only.  For VLAN 44, venus will need to configure a tagged interface "vnet44000".  For VLAN 33, the vswitch will untag all incoming traffic for venus, so that venus will see this as "normal" or untagged ethernet traffic.  This is very useful to simplify guest configuration and also allows venus to perform Jumpstart or AI installations over this network even if the Jumpstart or AI server is connected via VLAN 33.  Mars, on the other hand, has full access to untagged traffic from the outside world, and also to VLANs 11,22 and 33, but not 44.  On the command line, we'd do this like this: root@sun # ldm add-vsw net-dev=nxge2 pvid=1 vid=11,22,33,44 admin-vsw primary root@sun # ldm add-vnet admin-net pvid=1 vid=11,22,33 admin-vsw mars root@sun # ldm add-vnet admin-net pvid=33 vid=44 admin-vsw venus Finally, I'd like to point to a neat little option that will make your live easier in all those cases where configurations tend to change over the live of a guest system.  It's the "id=<somenumber>" option available for both vswitches and vnet devices.  Normally, Solaris in the guest would enumerate network devices sequentially.  However, it has ways of remembering this initial numbering.  This is good in the physical world.  In the virtual world, whenever you unbind (aka power off and disassemble) a guest system, remove and/or add network devices and bind the system again, chances are this numbering will change.  Configuration confusion will follow suit.  To avoid this, nail down the initial numbering by assigning each vnet device it's device-id explicitly: root@sun # ldm add-vnet admin-net id=1 admin-vsw venus Please consult the Admin Guide for details on this, and how to decipher these network ids from Solaris running in the guest. Thanks for reading this far.  Links for further reading are essentially only the Admin Guide and Reference Manual and can be found above.  I hope this is useful and, as always, I welcome any comments.

  Read the article

• Complex type support in process flow &ndash; XMLTYPE

  - by shawn

      Before OWB 11.2 release, there are only 5 simple data types supported in process flow: DATE, BOOLEAN, INTEGER, FLOAT and STRING. A new complex data type – XMLTYPE is added in 11.2, in order to support complex data being passed between the process flow activities. In this article we will give a simple example to illustrate the usage of the new type and some related editors.     Suppose there is a bookstore that uses XML format orders as shown below (we use the simplest form for the illustration purpose), then we can create a process flow to handle the order, take the order as the input, then extract necessary information, and generate a confirmation email to the customer automatically. <order id=’0001’>     <customer>         <name>Tom</name>         <email>[email protected]</email>     </customer>     <book id=’Java_001’>         <quantity>3</quantity>     </book> </order>     Considering a simple user case here: we use an input parameter/variable with XMLTYPE to hold the XML content of the order; then we can use an Assign activity to retrieve the email info from the order; after that, we can create an email activity to send the email (Other activities might be added in practical case, but will not be described here). 1) Set XML content value     For testing purpose, we will create a variable to hold the sample order, and then this will be used among the process flow activities. When the variable is of XMLTYPE and the “Literal” value is set the true, the advance editor will be enabled.     Click the “Advance Editor” shown as above, a simple xml editor will popup. The editor has basic features like syntax highlight and check as shown below:     We can also do the basic validation or validation against schema with the editor by selecting the normalized schema. With this, it will be easier to provide the value for XMLTYPE variables. 2) Extract information from XML content     After setting the value, we need to extract the email information with the Assign activity. In process flow, an enhanced expression builder is used to help users construct the XPath for extracting values from XML content. When the variable’s literal value is set the false, the advance editor is enabled.     Click the button, the advance editor will popup, as shown below:     The editor is based on the expression builder (which is often used in mapping etc), an XPath lib panel is appended which provides some help information on how to write the XPath. The expression used here is: “XMLTYPE.EXTRACT(XML_ORDER,'/order/customer/email/text()').getStringVal()”, which uses ‘/order/customer/email/text()’ as the XPath to extract the email info from the XML document.     A variable called “EMAIL_ADDR” is created with String data type to hold the value extracted.     Then we bind the “VARIABLE” parameter of Assign activity to “EMAIL_ADDR” variable, which means the value of the “EMAIL_ADDR” activity will be set to the result of the “VALUE” parameter of Assign activity. 3) Use the extracted information in Email activity     We bind the “TO_ADDRESS” parameter of the email activity to the “EMAIL_ADDR” variable created in above step.     We can also extract other information from the xml order directly through the expression, for example, we can set the “MESSAGE_BODY” with value “'Dear '||XMLTYPE.EXTRACT(XML_ORDER,'/order/customer/name/text()').getStringVal()||chr(13)||chr(10)||'   You have ordered '||XMLTYPE.EXTRACT(XML_ORDER,'/order/book/quantity/text()').getStringVal()||' '||XMLTYPE.EXTRACT(XML_ORDER,'/order/book/@id').getStringVal()”. This expression will extract the customer name, the quantity and the book id from the order to compose the message body.     To make the email activity work, we need provide some other necessary information, Such as “SMTP_SERVER” (which is the SMTP server used to send the emails, like “mail.bookstore.com”. The default PORT number is set to 25. You need to change the value accordingly), “FROM_ADDRESS” and “SUBJECT”. Then the process flow is ready to go.     After deploying the process flow package, we can simply run the process flow to check if the result is as expected (An email will be sent to the specified email address with proper subject and message body).     Note: In oracle 11g, there is an enhanced security feature - ACL (Access Control List), which restrict the network access within db, so we need to edit the list to allow UTL_SMTP work if you are using oracle 11g. Refer to chapter “Access Control Lists for UTL_TCP/HTTP/SMTP” and “Managing Fine-Grained Access to External Network Services” for more details.       In previous releases, XMLTYPE already exists in other OWB objects, like mapping/transformation etc. When the mapping/transformation is dragged into a process flow, the parameters with XMLTYPE are mapped to STRING. Now with the XMLTYPE support in process flow, the XMLTYPE will map to XMLTYPE in a more natural way, and we can leverage the new data type for the design.

  Read the article

• DTracing a PHPUnit Test: Looking at Functional Programming

  - by cj

  Here's a quick example of using DTrace Dynamic Tracing to work out what a PHP code base does. I was reading the article Functional Programming in PHP by Patkos Csaba and wondering how efficient this stype of programming is. I thought this would be a good time to fire up DTrace and see what is going on. Since DTrace is "always available" even in production machines (once PHP is compiled with --enable-dtrace), this was easy to do. I have Oracle Linux with the UEK3 kernel and PHP 5.5 with DTrace static probes enabled, as described in DTrace PHP Using Oracle Linux 'playground' Pre-Built Packages I installed the Functional Programming sample code and Sebastian Bergmann's PHPUnit. Although PHPUnit is included in the Functional Programming example, I found it easier to separately download and use its phar file: cd ~/Desktop wget -O master.zip https://github.com/tutsplus/functional-programming-in-php/archive/master.zip wget https://phar.phpunit.de/phpunit.phar unzip master.zip I created a DTrace D script functree.d: #pragma D option quiet self int indent; BEGIN { topfunc = $1; } php$target:::function-entry /copyinstr(arg0) == topfunc/ { self->follow = 1; } php$target:::function-entry /self->follow/ { self->indent += 2; printf("%*s %s%s%s\n", self->indent, "->", arg3?copyinstr(arg3):"", arg4?copyinstr(arg4):"", copyinstr(arg0)); } php$target:::function-return /self->follow/ { printf("%*s %s%s%s\n", self->indent, "<-", arg3?copyinstr(arg3):"", arg4?copyinstr(arg4):"", copyinstr(arg0)); self->indent -= 2; } php$target:::function-return /copyinstr(arg0) == topfunc/ { self->follow = 0; } This prints a PHP script function call tree starting from a given PHP function name. This name is passed as a parameter to DTrace, and assigned to the variable topfunc when the DTrace script starts. With this D script, choose a PHP function that isn't recursive, or modify the script to set self->follow = 0 only when all calls to that function have unwound. From looking at the sample FunSets.php code and its PHPUnit test driver FunSetsTest.php, I settled on one test function to trace: function testUnionContainsAllElements() { ... } I invoked DTrace to trace function calls invoked by this test with # dtrace -s ./functree.d -c 'php phpunit.phar \ /home/cjones/Desktop/functional-programming-in-php-master/FunSets/Tests/FunSetsTest.php' \ '"testUnionContainsAllElements"' The core of this command is a call to PHP to run PHPUnit on the FunSetsTest.php script. Outside that, DTrace is called and the PID of PHP is passed to the D script $target variable so the probes fire just for this invocation of PHP. Note the quoting around the PHP function name passed to DTrace. The parameter must have double quotes included so DTrace knows it is a string. The output is: PHPUnit 3.7.28 by Sebastian Bergmann. ......-> FunSetsTest::testUnionContainsAllElements -> FunSets::singletonSet <- FunSets::singletonSet -> FunSets::singletonSet <- FunSets::singletonSet -> FunSets::union <- FunSets::union -> FunSets::contains -> FunSets::{closure} -> FunSets::contains -> FunSets::{closure} <- FunSets::{closure} <- FunSets::contains <- FunSets::{closure} <- FunSets::contains -> PHPUnit_Framework_Assert::assertTrue -> PHPUnit_Framework_Assert::isTrue <- PHPUnit_Framework_Assert::isTrue -> PHPUnit_Framework_Assert::assertThat -> PHPUnit_Framework_Constraint::count <- PHPUnit_Framework_Constraint::count -> PHPUnit_Framework_Constraint::evaluate -> PHPUnit_Framework_Constraint_IsTrue::matches <- PHPUnit_Framework_Constraint_IsTrue::matches <- PHPUnit_Framework_Constraint::evaluate <- PHPUnit_Framework_Assert::assertThat <- PHPUnit_Framework_Assert::assertTrue -> FunSets::contains -> FunSets::{closure} -> FunSets::contains -> FunSets::{closure} <- FunSets::{closure} <- FunSets::contains -> FunSets::contains -> FunSets::{closure} <- FunSets::{closure} <- FunSets::contains <- FunSets::{closure} <- FunSets::contains -> PHPUnit_Framework_Assert::assertTrue -> PHPUnit_Framework_Assert::isTrue <- PHPUnit_Framework_Assert::isTrue -> PHPUnit_Framework_Assert::assertThat -> PHPUnit_Framework_Constraint::count <- PHPUnit_Framework_Constraint::count -> PHPUnit_Framework_Constraint::evaluate -> PHPUnit_Framework_Constraint_IsTrue::matches <- PHPUnit_Framework_Constraint_IsTrue::matches <- PHPUnit_Framework_Constraint::evaluate <- PHPUnit_Framework_Assert::assertThat <- PHPUnit_Framework_Assert::assertTrue -> FunSets::contains -> FunSets::{closure} -> FunSets::contains -> FunSets::{closure} <- FunSets::{closure} <- FunSets::contains -> FunSets::contains -> FunSets::{closure} <- FunSets::{closure} <- FunSets::contains <- FunSets::{closure} <- FunSets::contains -> PHPUnit_Framework_Assert::assertFalse -> PHPUnit_Framework_Assert::isFalse -> {closure} -> main <- main <- {closure} <- PHPUnit_Framework_Assert::isFalse -> PHPUnit_Framework_Assert::assertThat -> PHPUnit_Framework_Constraint::count <- PHPUnit_Framework_Constraint::count -> PHPUnit_Framework_Constraint::evaluate -> PHPUnit_Framework_Constraint_IsFalse::matches <- PHPUnit_Framework_Constraint_IsFalse::matches <- PHPUnit_Framework_Constraint::evaluate <- PHPUnit_Framework_Assert::assertThat <- PHPUnit_Framework_Assert::assertFalse <- FunSetsTest::testUnionContainsAllElements ... Time: 1.85 seconds, Memory: 3.75Mb OK (9 tests, 23 assertions) The periods correspond to the successful tests before and after (and from) the test I was tracing. You can see the function entry ("->") and return ("<-") points. Cross checking with the testUnionContainsAllElements() source code confirms the two singletonSet() calls, one union() call, two assertTrue() calls and finally an assertFalse() call. These assertions have a contains() call as a parameter, so contains() is called before the PHPUnit assertion functions are run. You can see contains() being called recursively, and how the closures are invoked. If you want to focus on the application logic and suppress the PHPUnit function trace, you could turn off tracing when assertions are being checked by adding D clauses checking the entry and exit of assertFalse() and assertTrue(). But if you want to see all of PHPUnit's code flow, you can modify the functree.d code that sets and unsets self-follow, and instead change it to toggle the variable in request-startup and request-shutdown probes: php$target:::request-startup { self->follow = 1 } php$target:::request-shutdown { self->follow = 0 } Be prepared for a large amount of output!

  Read the article

• Why All The Hype Around Live Help?

  - by ruth.donohue

  I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

  Read the article

• MySQL and Hadoop Integration - Unlocking New Insight

  - by Mat Keep

  “Big Data” offers the potential for organizations to revolutionize their operations. With the volume of business data doubling every 1.2 years, analysts and business users are discovering very real benefits when integrating and analyzing data from multiple sources, enabling deeper insight into their customers, partners, and business processes. As the world’s most popular open source database, and the most deployed database in the web and cloud, MySQL is a key component of many big data platforms, with Hadoop vendors estimating 80% of deployments are integrated with MySQL. The new Guide to MySQL and Hadoop presents the tools enabling integration between the two data platforms, supporting the data lifecycle from acquisition and organisation to analysis and visualisation / decision, as shown in the figure below The Guide details each of these stages and the technologies supporting them: Acquire: Through new NoSQL APIs, MySQL is able to ingest high volume, high velocity data, without sacrificing ACID guarantees, thereby ensuring data quality. Real-time analytics can also be run against newly acquired data, enabling immediate business insight, before data is loaded into Hadoop. In addition, sensitive data can be pre-processed, for example healthcare or financial services records can be anonymized, before transfer to Hadoop. Organize: Data is transferred from MySQL tables to Hadoop using Apache Sqoop. With the MySQL Binlog (Binary Log) API, users can also invoke real-time change data capture processes to stream updates to HDFS. Analyze: Multi-structured data ingested from multiple sources is consolidated and processed within the Hadoop platform. Decide: The results of the analysis are loaded back to MySQL via Apache Sqoop where they inform real-time operational processes or provide source data for BI analytics tools. So how are companies taking advantage of this today? As an example, on-line retailers can use big data from their web properties to better understand site visitors’ activities, such as paths through the site, pages viewed, and comments posted. This knowledge can be combined with user profiles and purchasing history to gain a better understanding of customers, and the delivery of highly targeted offers. Of course, it is not just in the web that big data can make a difference. Every business activity can benefit, with other common use cases including: - Sentiment analysis; - Marketing campaign analysis; - Customer churn modeling; - Fraud detection; - Research and Development; - Risk Modeling; - And more. As the guide discusses, Big Data is promising a significant transformation of the way organizations leverage data to run their businesses. MySQL can be seamlessly integrated within a Big Data lifecycle, enabling the unification of multi-structured data into common data platforms, taking advantage of all new data sources and yielding more insight than was ever previously imaginable. Download the guide to MySQL and Hadoop integration to learn more. I'd also be interested in hearing about how you are integrating MySQL with Hadoop today, and your requirements for the future, so please use the comments on this blog to share your insights.

  Read the article

• The Social Business Thought Leaders - Ray Wang

  - by kellsey.ruppel

  It seems both consumers and businesses are at the peak of the social hype. Overwhelmed by social media channels, platforms, and processes both in their private and professional life, many early adopters are starting to feel the social fatigue. Mirroring what happened with email and web sites during the late 1990's - early 2000's, more and more managers are looking to move from ubiquitous social media tactics to the most appropriate business use case and processes. This step becomes even more important considering the year over year contraction in IT budgets and the consequent need to maximize return on every dollar spent in new technologies. Ray Wang, CEO and Principal Analyst at Constellation Research, suggests engagement through collaborative technologies both as a conceptual model and a transformational tool for enterprises to reap business value. Without participation - the reasoning goes - there is no value and good technology alone is not enough to guarantee employee and customer adoption. Enterprise gamification is a new lever to succeed with Social Business by directing a critical mass of participation towards desired outcomes. What kind of outcomes? A recent study from Constellation Research (see 2012 Q1 Gamification Early Adopters Best Practices) highlights how Marketing, Customer Service and HR are leading the pack with gamification in processes such as: Sustaining long term customer loyalty (76.4%) Improving response in campaign to lead (74.5%) Right channeling incidents for resolution in social media (67.3%) Growing the number service and support incidents resolved by the community (63.6%) Improving employee referral rates and effective recruiting (43.6%) Driving on-boarding success with new hires (20%) More than simply adding badges, points and leaderboards to existing processes, enterprise gamification should be holistically embedded into employee and customer experience to stimulate specific behaviors. According to Ray Wang this can be done at three core levels: Measurable actions. The behaviors we want to facilitate consist of granular actions (i.e likes, comments, posts, recommendations, etc) and more complex actions (i.e projects, initiatives, programmes) attributed to individuals, groups and/or external actors  Reputation. The reputation an individual has earned through his actions is a key factor in building motivation among others and it is determined by its identity, social standing status and competitiveness Incentives or the intrinsic and extrinsic rewards that motivate behaviors and drive actions Listen to Ray Wang's video-interview to learn more about the dynamics that are shaping the future of collaboration and how gamification can help organizations attain new levels of engagement.

  Read the article

• Leveraging Social Networks for Retail

  - by David Dorf

  For retailers, social media is all about B2C2C. That is, Business to Consumer to Consumer, or more specifically, retailer to influencer to consumer. Traditional marketing targeted mass media, trying to expose the message to as many people as possible. While effective, this approach has never been very efficient, with high costs for relatively low penetration. Then it was thought that marketers should focus their efforts on a relative few super-influencers that would then sway the masses. History shows a few successes with this approach but lacked any consistency or predictability. After all, if super-influencers were easy to find, most campaigns would easily go viral. Alas, research shows that most wide-spread trends were the result of several fortunate events, including some luck. So do people exert influence over each other when it comes to purchase decisions? Of course they do, all the time. But that influence is usually limited to a small set of friends and specific specialization. For instance, although I have 165 friends on Facebook, I am only able to influence my close friends and family on PC purchases, and I have no sway at all for fashion purchases. People trust my knowledge on technology, but nobody asks my advice on shoes. How then should retailers leverage social networks in order to reinforce brand image and push promotions? Two obvious ways are Like and Share. Online advertisements or wall-postings receive more clicks when the viewer sees that friends have "liked" the posting. That's our modern-day version of word-of-mouth advertising. Statistics show that endorsements from friends make it more likely a person will engage. If my friends and I liked it, then I might also "share" (or "retweet" in the case of Twitter) it with other friends. In that case the retailer has paid for X showings of the advertisement, but sharing has pushed it to an additional Y people at no cost. And further, the implicit endorsement by the sharer makes it more likely the recipient will engage. So a good first step is to find people active in social networks that will Like and Share in order to exert influence. Its still tough to go viral, but doubling engagement is still a big step in the right direction. More complex social graph analysis would be a second step, but I'll leave that topic for another day. If you're interested in the academic side of social dynamics, I suggest reading Duncan Watts' work.

  Read the article

• How to ensure custom serverListener events fires before action events

  - by frank.nimphius

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Using JavaScript in ADF Faces you can queue custom events defined by an af:serverListener tag. If the custom event however is queued from an af:clientListener on a command component, then the command component's action and action listener methods fire before the queued custom event. If you have a use case, for example in combination with client side integration of 3rd party technologies like HTML, Applets or similar, then you want to change the order of execution. The way to change the execution order is to invoke the command item action from the client event method that handles the custom event propagated by the af:serverListener tag. The following four steps ensure your successful doing this 1.       Call cancel() on the event object passed to the client JavaScript function invoked by the af:clientListener tag 2.       Call the custom event as an immediate action by setting the last argument in the custom event call to true function invokeCustomEvent(evt){   evt.cancel();          var custEvent = new AdfCustomEvent(                         evt.getSource(),                         "mycustomevent",                                                                                                                    {message:"Hello World"},                         true);    custEvent.queue(); } 3.       When handling the custom event on the server, lookup the command item, for example a button, to queue its action event. This way you simulate a user clicking the button. Use the following code ActionEvent event = new ActionEvent(component); event.setPhaseId(PhaseId.INVOKE_APPLICATION); event.queue(); The component reference needs to be changed with the handle to the command item which action method you want to execute. 4.       If the command component has behavior tags, like af:fileDownloadActionListener, or af:setPropertyListener, defined, then these are also executed when the action event is queued. However, behavior tags, like the file download action listener, may require a full page refresh to be issued to work, in which case the custom event cannot be issued as a partial refresh. File download action tag: http://download.oracle.com/docs/cd/E17904_01/apirefs.1111/e12419/tagdoc/af_fileDownloadActionListener.html " Since file downloads must be processed with an ordinary request - not XMLHttp AJAX requests - this tag forces partialSubmit to be false on the parent component, if it supports that attribute." To issue a custom event as a non-partial submit, the previously shown sample code would need to be changed as shown below function invokeCustomEvent(evt){   evt.cancel();          var custEvent = new AdfCustomEvent(                         evt.getSource(),                         "mycustomevent",                                                                                                                    {message:"Hello World"},                         true);    custEvent.queue(false); } To learn more about custom events and the af:serverListener, please refer to the tag documentation: http://download.oracle.com/docs/cd/E17904_01/apirefs.1111/e12419/tagdoc/af_serverListener.html

  Read the article

< Previous Page | 470 471 472 473 474 475 476 477 478 479 480 481  | Next Page >