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  • Oracle MAA Part 1: When One Size Does Not Fit All

    - by JoeMeeks
    The good news is that Oracle Maximum Availability Architecture (MAA) best practices combined with Oracle Database 12c (see video) introduce first-in-the-industry database capabilities that truly make unplanned outages and planned maintenance transparent to users. The trouble with such good news is that Oracle’s enthusiasm in evangelizing its latest innovations may leave some to wonder if we’ve lost sight of the fact that not all database applications are created equal. Afterall, many databases don’t have the business requirements for high availability and data protection that require all of Oracle’s ‘stuff’. For many real world applications, a controlled amount of downtime and/or data loss is OK if it saves money and effort. Well, not to worry. Oracle knows that enterprises need solutions that address the full continuum of requirements for data protection and availability. Oracle MAA accomplishes this by defining four HA service level tiers: BRONZE, SILVER, GOLD and PLATINUM. The figure below shows the progression in service levels provided by each tier. Each tier uses a different MAA reference architecture to deploy the optimal set of Oracle HA capabilities that reliably achieve a given service level (SLA) at the lowest cost.  Each tier includes all of the capabilities of the previous tier and builds upon the architecture to handle an expanded fault domain. Bronze is appropriate for databases where simple restart or restore from backup is ‘HA enough’. Bronze is based upon a single instance Oracle Database with MAA best practices that use the many capabilities for data protection and HA included with every Oracle Enterprise Edition license. Oracle-optimized backups using Oracle Recovery Manager (RMAN) provide data protection and are used to restore availability should an outage prevent the database from being able to restart. Silver provides an additional level of HA for databases that require minimal or zero downtime in the event of database instance or server failure as well as many types of planned maintenance. Silver adds clustering technology - either Oracle RAC or RAC One Node. RMAN provides database-optimized backups to protect data and restore availability should an outage prevent the cluster from being able to restart. Gold raises the game substantially for business critical applications that can’t accept vulnerability to single points-of-failure. Gold adds database-aware replication technologies, Active Data Guard and Oracle GoldenGate, which synchronize one or more replicas of the production database to provide real time data protection and availability. Database-aware replication greatly increases HA and data protection beyond what is possible with storage replication technologies. It also reduces cost while improving return on investment by actively utilizing all replicas at all times. Platinum introduces all of the sexy new Oracle Database 12c capabilities that Oracle staff will gush over with great enthusiasm. These capabilities include Application Continuity for reliable replay of in-flight transactions that masks outages from users; Active Data Guard Far Sync for zero data loss protection at any distance; new Oracle GoldenGate enhancements for zero downtime upgrades and migrations; and Global Data Services for automated service management and workload balancing in replicated database environments. Each of these technologies requires additional effort to implement. But they deliver substantial value for your most critical applications where downtime and data loss are not an option. The MAA reference architectures are inherently designed to address conflicting realities. On one hand, not every application has the same objectives for availability and data protection – the Not One Size Fits All title of this blog post. On the other hand, standard infrastructure is an operational requirement and a business necessity in order to reduce complexity and cost. MAA reference architectures address both realities by providing a standard infrastructure optimized for Oracle Database that enables you to dial-in the level of HA appropriate for different service level requirements. This makes it simple to move a database from one HA tier to the next should business requirements change, or from one hardware platform to another – whether it’s your favorite non-Oracle vendor or an Oracle Engineered System. Please stay tuned for additional blog posts in this series that dive into the details of each MAA reference architecture. Meanwhile, more information on Oracle HA solutions and the Maximum Availability Architecture can be found at: Oracle Maximum Availability Architecture - Webcast Maximize Availability with Oracle Database 12c - Technical White Paper

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  • It happens only at Devoxx ...

    - by arungupta
    After attending several Java conferences world wide, this was my very first time at Devoxx. Here are some items I found that happens only at Devoxx ... Pioneers of theater-style seating - This not only provides comfortable seating for each attendee but the screens are very clearly visible to everybody in the room. Intellectual level of attendees is very high - Read more explanation on the Java EE 6 lab blog. In short, a lab, 1/3 of the content delivered at Devoxx 2011, could not be completed at other developer days in more than 1/3 the time. Snack box for lunches - Even though this suits well to the healthy lifestyle of multiple-snacks-during-a-day style but leaves attendees hungry sooner in the day. The longer breaks before the next snack in the evening does not help at all. Fortunately, Azure cupcakes and Android ice creams turned out to be handy. I finally carried my own apple :-) Wrist band instead of lanyard - The good part about this is that once tied to your hand then you are less likely to forget in your room. But OTOH you are a pretty much a branded conference attendee all through out the city. It was cost effective as it costed 20c as opposed to 1 euro for the lanyard. Live streaming from theater #8 (the biggest room) on parleys.com All talks recorded and released on parleys.com over next year. This allows attendees to not to miss any session and watch replay at their own leisure. Stephan promised to start sharing the sessions by mid December this year. No need to pre-register for a session - This is true for most of the conferences but bigger rooms (+ overflow room for key sessions) provide sufficient space for all those who want to attend the session. And of course all sessions are available on parleys.com anyway! Community votes on whiteboard - Devoxx attendees gets a chance to vote on topics ranging from their favorite non-Java language, operating system, or love from Oracle. Captured pictures at the end of Day 2 are shown below. Movie on the last but one night - This year it was The Adventures of Tintin and was lots of fun. Fries with mayo - This is a typical Belgian thing. Guys going in ladies room to avoid the long queues ... wow! Tweet wall everywhere and I mean literally everywhere, in rooms, hallways, front desk, and other places. The tweet picking algorithm was not very clear as I never saw my tweet appear on the wall ;-) You can also watch it at wall.devoxx.com. Cozy speaker dinner with great food and wine List of parallel and upcoming sessions displayed on the screen - This makes the information more explicit with the attendees. REST API with multiple mobile clients - This API is also used by some other conferences as well. And there always is iphone.devoxx.com. Steering committee members were recognized multiple times. The committee members were clearly identifiable wearing red hoodies. The wireless SSID was intuitive "Devoxx" but hidden to avoid some crap from Microsoft Windows. All of 9000 addresses were used up most of the times with each attendee having multiple devices. A 1 GB fibre optic cable was stretched to Metropolis to support the required network bandwidth. Stephan is already planning to upgrade the equipment and have a better infrastructure next year. Free water, soda, juice in a cooler Kinect connected to TV screens so that attendees can use their hands to browse through the list of sesssions. #devoxxblog, #devoxxwomen, #devoxxfrance, #devoxxgreat, #devoxxsuggestions And Devoxx attendees are called Devoxxians ... how cool is that ? :-) What other things do you think happen only at Devoxx ? And now the pictures from the community whiteboard: And a more complete album (including bigger pics of community votes) is available below:

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  • Gaming on Cloud

    - by technomad
    Sometimes I wonder the pundits of cloud computing are way to consumed with the enterprise applications. With all the CAPEX / OPEX, ROI-talk taking the center stage, an opportunity to affect masses directly is getting overlooked. I am a self proclaimed die hard gamer. I come from the generation of gamers who started their journey in DOS games like Wolfenstein 3D and Allan Border Cricket (the latter is still a favorite pastime). In the late 90s, a revolution called accelerated graphics started in DirectX and OpenGL. Games got more advanced. Likes of Quake III and Unreal Tournament became the crown jewels of the industry. But with all these advancements, there started a race. A race of GFX giants ATI and NVIDIA to beat each other for better frame and image quality. Revisions to the graphics chipsets became frequent. Games became eye candies but at the cost of more GPU power / memory. Every eagerly awaited title started demanding more muscle power in graphics and PC hardware. Latest games and all the liquid smooth frame rates became the territory of the once with deep pockets who could spend lavishly on latest hardware. Enthusiasts like yours truly, who couldn’t afford this route, started exploring over-clocking, optimized hardware cooling... etc. to pursue the passion. Ever rising cost of hardware requirements lead to rampant piracy of PC games. Gamers were willing to spend on the latest titles, but the ones with tight budget prefer hardware upgrades against a legal copy of the game. It was also fueled by emergence of the P2P file sharing networks. Then came the era of Xbox and PS3s. It solved the major issue of hardware standardization and provided an alternative to ever increasing hardware costs. I have always admired these consoles, but being born and brought up in a keyboard/mouse environment, I still find it difficult to play first person shooters with a gamepad. I leave the topic of PC v/s Consol gaming for another day, but the bottom line is… PC gamers deserve an equally democratized solution. This is where I think Cloud Computing can come to rescue. It can minimize hardware requirements. Virtually end the software piracy and rationalize costs for gamers. Subscription based models like pay-as-you-play. In game rewards, like extended subscription credits for exceptional gamers (oh yes, I have beaten Xaero on nightmare in Quake III, time and again!) Easy deployment for patches and fixes. Better game AI. The list goes on and on… Fortunately, companies like OnLive are thinking in the same direction. Their gaming service is all set to launch on 17th June 2010 in E3 2010 expo in L.A. I wish them all the luck. I hope they will start a trend which will bring the smiles back on the face of budget gamers with the help of cloud computing.

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  • 101 Ways to Participate...and make the future Java

    - by heathervc
     In case you missed it earlier today, and as promised in BOF6283, here are the 101 Ways to Improve (and Make the Future) Java...thanks to Bruno Souza of SouJava and Martijn Verburg of the London Java Community for their contributions! Join or create a JUG Come to the meetings Help promoting your JUG: twitter, facebook, etc Find someone that can give a talk Get your company to sponsor (a meeting, an event) Organize an activity (meetings, hackathons, dojos, etc) Answer questions on a mailing list (or simply join!) Volunteer for a small, one time tasks (creating a web page, helping with an activity) Come early to an event, and help to carry the piano Moderate a list or add things to the wiki Participate in the organization meetings or mailing lists Take pictures of an event or meeting and publish them online Write a blog about an event or meeting, to help promote the group Help record and post a session online Present your JavaOne experience when you get back Repeat the best talk you saw at JavaOne at a JUG meeting Send this list of ideas to other Java developers in your area so they can help out too! Present a step-by-step tutorial Present GreenFoot and Alice to school students Present BlueJ and Alice to university students Teach those tools to teachers and professors Write a step-by-step tutorial on your blog or to a magazine Create a page that lists resources Give a talk about your favorite Java feature or technology Learn a new Java API and present to your co-workers Then, present in a JUG meeting, and then, present it in an event in your area, and submit it to JavaOne! Create a study group to get certified or to learn some new Java technology Teach a non-Java developer how to download the basic tools and where to find more information Download and use an open source project Improve the documentation Write an article or a blog post about the project Write an FAQ Join and participate on the mailing list Describe a bug in detail and submit a bug report Fix a bug and submit it to the project Give a talk about it at a JUG meeting Teach your co-workers how to use the project Sign up to Adopt a JSR Test regular builds of the Reference Implementation (RI) Report bugs in the RI Submit Feature Requests to the spec Triage issues on the issue tracker Run a hack day to discuss the API Moderate mailing lists and forums Create an FAQ or Wiki Evangelize a specification on Twitter, G+, Hacker News, etc Give a lightning talk Help build the RI Help build the Technical Compatibility Kit (TCK) Create a Podcast Learn Latin - e.g. legal language, translate to English Sign up to Adopt OpenJDK Run a Bugathon Fix javac compiler warnings Build virtual images Add tests to Java Submit Javadoc patches Give a webbing Teach someone to build OpenJDK Hold a brown bag session at work Fix the oldest known bug Overhaul Javadoc to use HTML Load the OpenJDK into different IDEs Run a build farm node Test your code on a nightly build Learn how to read Java byte code Visit JCP.org Follow jcp_org on Twitter Friend JCP on Facebook Read JCP Blog Register for JCP.org site Create a JSR Watch List Review JSRs in progress Comment on JSRs in progress, write and track bug reports, use cases, etc Review JSRs in Maintenance Comment on JSRs in Maintenance Implement Final JSRs Review the Transparency of JSRs in progress and provide feedback to the PMO and Spec Lead/community Become a JCP Member or associate with a current JCP member Nominate to serve on an Expert Group (EG) Serve on an EG Submit a JSR proposal and become Spec Lead Take a Spec Lead role in an Inactive or Dormant JSR Nominate for an Executive Committee (EC) seat Vote in the EC elections Vote in EC Special Elections Review EC Meeting Summaries Attend Spec Lead calls Write blogs, articles on your experiences Join the EC project on java.net Join JCP.Next on java.net/JSR 358 Participate on the JCP forums and join JSR projects on java.net Suggest agenda items for open EC meetings Attend public EC teleconference (2x per year) Attend open EC meetings at JavaOne Nominate for JCP Annual Awards Attend annual JavaOne and JCP Annual Awards Ceremony Attend JCP related BOF sessions and give your feedback to Program Office Invite JCP program office members to your JUG  or meetup Invite JSR Spec Leads to your JUG or meetup And always - hold a party!

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  • What do you need to know to be a world-class master software developer? [closed]

    - by glitch
    I wanted to bring up this question to you folks and see what you think, hopefully advise me on the matter: let's say you had 30 years of learning and practicing software development in front of you, how would you dedicate your time so that you'd get the biggest bang for your buck. What would you both learn and work on to be a world-class software developer that would make a large impact on the industry and leave behind a legacy? I think that most great developers end up being both broad generalists and specialists in one-two areas of interest. I'm thinking Bill Joy, John Carmack, Linus Torvalds, K&R and so on. I'm thinking that perhaps one approach would be to break things down by categories and establish a base minimum of "software development" greatness. I'm thinking: Operating Systems: completely internalize the core concepts of OS, perhaps gain a lot of familiarity with an OSS one such as Linux. Anything from memory management to device drivers has to be complete second nature. Programming Languages: this is one of those topics that imho has to be fully grokked even if it might take many years. I don't think there's quite anything like going through the process of developing your own compiler, understanding language design trade-offs and so on. Programming Language Pragmatics is one of my favorite books actually, I think you want to have that internalized back to back, and that's just the start. You could go significantly deeper, but I think it's time well spent, because it's such a crucial building block. As a subset of that, you want to really understand the different programming paradigms out there. Imperative, declarative, logic, functional and so on. Anything from assembly to LISP should be at the very least comfortable to write in. Contexts: I believe one should have experience working in different contexts to truly be able to appreciate the trade-offs that are being made every day. Embedded, web development, mobile development, UX development, distributed, cloud computing and so on. Hardware: I'm somewhat conflicted about this one. I think you want some understanding of computer architecture at a low level, but I feel like the concepts that will truly matter will be slightly higher level, such as CPU caching / memory hierarchy, ILP, and so on. Networking: we live in a completely network-dependent era. Having a good understanding of the OSI model, knowing how the Web works, how HTTP works and so on is pretty much a pre-requisite these days. Distributed systems: once again, everything's distributed these days, it's getting progressively harder to ignore this reality. Slightly related, perhaps add solid understanding of how browsers work to that, since the world seems to be moving so much to interfacing with everything through a browser. Tools: Have a really broad toolset that you're familiar with, one that continuously expands throughout the years. Communication: I think being a great writer, effective communicator and a phenomenal team player is pretty much a prerequisite for a lot of a software developer's greatness. It can't be overstated. Software engineering: understanding the process of building software, team dynamics, the requirements of the business-side, all the pitfalls. You want to deeply understand where what you're writing fits from the market perspective. The better you understand all of this, the more of your work will actually see the daylight. This is really just a starting list, I'm confident that there's a ton of other material that you need to master. As I mentioned, you most likely end up specializing in a bunch of these areas as you go along, but I was trying to come up with a baseline. Any thoughts, suggestions and words of wisdom from the grizzled veterans out there who would like to share their thoughts and experiences with this? I'd really love to know what you think!

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  • Building Enterprise Smartphone App &ndash; Part 1: Why Build Smart Phone Apps

    - by Tim Murphy
    This is part 1 in a series of post based on a talk I gave recently at the Chicago Information Technology Architects Group.  Feel free to leave feedback. Intro Most of us already carry smartphones. We play games on them. We keep up with what is going on with our friends and our favorite teams. We take pictures of our kids at their events. But the question is if that is all they are good for. Many companies have aspects of their business that lend themselves to being performed by mobile devices. Some of them lean toward larger device such as tablets, but many can be executed on smartphones. This and the following articles will discuss some of the possible applications of smartphone technology for businesses, the platforms that are available and the considerations you need to make when building them. I'll take a look at some specific scenarios and wrap up with a couple of capabilities that are just emerging that can be used in the future. Why Build Enterprise Smartphone Applications So what are some of the ways that you can leverage smartphone technology to gain efficiency in your business or a clients business. There are a few major areas that I have seen mobile platforms being an advantage to. Your mobile sales force is a key candidate for leveraging smartphone apps.  They can visit clients in their retail location and place orders on site. It is a more personal approach which can gain you customer loyalty.  A sales person may also gather information about the way a client does business or who their target market is. This allows them you to focus marketing information or build customized support for your customer. You may also have need to track physical inventory in a store. This is something that has historically been done with laser scanners, but with the camera capabilities in today's phones and tablets it is possible to use more general multi-purpose devices.  This can save costs on both hardware and telecommunication contracts. Delivery verification is another area that historically has been the domain of specialized devices but can now be accomplished with smartphones.  This also reduces costs because it is also used for communicating with the driver and other operations.  Add to that the navigation capability of smartphones and you can see how the return on investment increases. Executives are always on the go. They spend most of their time in meetings and yet they need access to decision making information at their finger tips. With a smartphone app they can get alerts when major sales are closed or critical accounting process are completed that may need their attention. They can also answer questions by instantly pulling up BI reports. I have often heard operations support people say that they need things like VPN and RDP from their phones. If they can also have notifications of outages or critical support requests they can be react to situations without needing to be tied to their desks. These are all valid reasons to need smartphone applications.  In the next installment I will discuss platforms and features. del.icio.us Tags: Smartphones,Enterprise Smartphone Apps,Architecture

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  • Not Attending Oracle OpenWorld? Not to Worry!

    - by Kristin Rose
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} In an ideal world, Oracle partners near and far would all be able to partake in our grand OpenWorld event set to unfold on Sunday, September 30th, but we understand that not everyone can make it. What we’re trying to get at here is this Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} – if you're not attending, you're going to be missed! But even if you can't be there in person, you can still watch the OPN Exchange keynotes, general sessions, and more through our live YouTube channel! Isn’t technology wonderful? Just l like last year, Oracle OpenWorld will stream 24x7 via our Oracle YouTube channel. So whether you’re on a bus or a train, at the office or in your favorite recliner, visit http://www.youtube.com/oracle to take part in this “live” Oracle OpenWorld experience. Finally, don’t miss Judson Althoff’s Partner Keynote from 1-3 pm PST on Sunday, September 30th. For more information about the conference—including the keynote schedule— or to register and attend Oracle OpenWorld in person, please visit the Oracle OpenWorld Website. It's Almost Showtime,  The OPN Communications Team

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  • Oracle????????(2012?10?)

    - by Steve He(???)
      Oracle Support Training Oracle ???????????,????????????,??????,?????Oracle??????????,????????????????????????????????Oracle???????????? ???? ?? ?? ?? ?? ???? ?? Support Best Practices (formerly WEWS) ???? ?? 10?24? 15:00 ?? Get Proactive Resolve - Finding Answers Fast ???? ?? 10?25? 15:00 ?? MOS - Configuration Manager ???? ?? 10?30? 15:00 ?? ?????? My Oracle Support ??????????????????????,??? world clock.??????? Oracle ?????????????,??? note 603505.1 ????????????,??????????????(Mandarin)?????? Internet Explorer ??? My Oracle Support ????????????????? ?? ?? ?? ?? Creating Customer Value ???? ?? ?? Oracle Support Basics ???? ?? ?? An Introduction to My Oracle Support ???? ?? ?? Service Request Management ???? ?? ?? Customer User Administration ???? ?? ?? Managing Favorite ???? ?? ?? Quick Search ???? ?? ?? Hot Topic Email ???? ?? ?? Patch and Update ???? ?? ?? Site Alert ???? ?? ?? Search and Browse Features in My Oracle Support ???? ?? ?? Why Use Configuration Manager In The My Oracle Support ???? ?? ?? Enterprise Manager 11g and My Oracle Support ???? ?? ?? Oracle Collaborative Support ???? ?? ?? How to Escalate a Service Request within Oracle Support ???? ?? ?? ????????,?? Support Training Community ?????????? Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement

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  • Oracle????????(2012?11?)

    - by Steve He(???)
      Oracle Support Training Oracle ???????????,????????????,??????,?????Oracle??????????,????????????????????????????????Oracle???????????? ???? ?? ?? ?? ?? ???? ?? Support Best Practices (formerly WEWS) ???? ?? 11?13? 15:00 ?? EBS - Support Diagnostics Tools ???? ?? 11?15? 15:00 ?? OSWatcher Black Box: How to improve performance and monitor your system automatically ???? ?? 11?15? 15:00 ?? MOS - Configuration Manager ???? ?? 11?20? 15:00 ?? Get Proactive Resolve - Answers Generic ???? ?? 11?22? 15:00 ?? MOS - Communities ???? ?? 11?27? 15:00 ?? ?????? My Oracle Support ??????????????????????,??? world clock.??????? Oracle ?????????????,??? note 603505.1 ????????????,??????????????(Mandarin)?????? Internet Explorer ??? My Oracle Support ????????????????? ?? ?? ?? ?? Creating Customer Value ???? ?? ?? Oracle Support Basics ???? ?? ?? An Introduction to My Oracle Support ???? ?? ?? Service Request Management ???? ?? ?? Customer User Administration ???? ?? ?? Managing Favorite ???? ?? ?? Quick Search ???? ?? ?? Hot Topic Email ???? ?? ?? Patch and Update ???? ?? ?? Site Alert ???? ?? ?? Search and Browse Features in My Oracle Support ???? ?? ?? Why Use Configuration Manager In The My Oracle Support ???? ?? ?? Enterprise Manager 11g and My Oracle Support ???? ?? ?? Oracle Collaborative Support ???? ?? ?? How to Escalate a Service Request within Oracle Support ???? ?? ?? ????????,?? Support Training Community ?????????? Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement

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  • Oracle????????(2012?7?)

    - by user763198
      Oracle Support Training Oracle ???????????,????????????,??????,?????Oracle??????????,????????????????????????????????Oracle???????????? ???? ?? ?? ?? ?? ???? ?? My Oracle Support Basics ???? ?? 7?12? 15:00 ?? Working Effectively with Support ???? ?? 7?19? 15:00 ?? EBS - R12 Support Diagnostics Tools EBS?? ?? 7?26? 15:00 ?? ?????? My Oracle Support ??????????????????????,??? world clock.??????? Oracle ?????????????,??? note 603505.1 ????????????,??????????????(Mandarin)?????? Internet Explorer ??? My Oracle Support ????????????????? ?? ?? ?? ?? Creating Customer Value ???? ?? ?? Oracle Support Basics ???? ?? ?? An Introduction to My Oracle Support ???? ?? ?? Service Request Management ???? ?? ?? Customer User Administration ???? ?? ?? Managing Favorite ???? ?? ?? Hot Topic Email ???? ?? ?? Quick Search ???? ?? ?? Patch and Update ???? ?? ?? Site Alert ???? ?? ?? Search and Browse Features in My Oracle Support ???? ?? ?? Why Use Configuration Manager In The My Oracle Support ???? ?? ?? Enterprise Manager 11g and My Oracle Support ???? ?? ?? Oracle Collaborative Support ???? ?? ?? How to Escalate a Service Request within Oracle Support ???? ?? ?? ????????,?? Support Training Community ?????????? Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement

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  • Oracle????????(2013?7?)

    - by Steve He(???)
    ???? ?? ?? ???? ?? ????? ???????,??25??????5???Q&A??,????????????,???????,???????????,????????????????????? 7?11?14:00 ?? ?My Oracle Support????????? "?My Oracle Support??????"??????????????????Oracle??????????????????My Oracle Support??????????????????????????? ??????????My Oracle Support?????????,?????????????????????,????My Oracle Support???????,???????????????????:30??? 7?25?14:00 ?? WebLogic Server ????????????? ????WebLogic Server??????????,?????????1???????????????????WebLogic Server ????????????????????????????????? 7?17?14:00 ?? Exadata????: Diagnostic Assistant   ??Exadata???????Diagnostic Assistent (DA). ??????????????,????????????????,??ADR,RDA,OCM,Explorer? ?????????????: ????????,??Diagnostic Assistant?Exadata??????? ?????????????,????????????,????????????? 7?18?14:00 ?? E-Business Suite ?????? ????????????E-Business ???????????,??????????????? ?60???????????E-Business Suite???????????,????????????????DBA? 7?16?14:00 ?? ?????? My Oracle Support ??????????????????????,??? world clock.??????? Oracle ?????????????,??? note 603505.1 ????????????,??????????????(Mandarin)?????? Internet Explorer ??? My Oracle Support ????????????????? ?? ?? ?? ?? Oracle Support Best Practices(Oracle??????)(?) ???? ?? ?? GetProactive: Resolve Fast(??????)(?) ???? ?? ?? WebLogic GC & OutOfMemory Diagnostic(?) ????? ?? ?? Creating Customer Value ???? ?? ?? Oracle Support Basics ???? ?? ?? An Introduction to My Oracle Support ???? ?? ?? Service Request Management ???? ?? ?? Customer User Administration ???? ?? ?? Managing Favorite ???? ?? ?? Quick Search ???? ?? ?? Hot Topic Email ???? ?? ?? Patch and Update ???? ?? ?? Site Alert ???? ?? ?? Search and Browse Features in My Oracle Support ???? ?? ?? Why Use Configuration Manager In The My Oracle Support ???? ?? ?? Enterprise Manager 11g and My Oracle Support ???? ?? ?? Oracle Collaborative Support ???? ?? ?? How to Escalate a Service Request within Oracle Support ???? ?? ?? ????????,?? Support Training Community ??????????

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  • Data Modeling: Logical Modeling Exercise

    - by swisscheese
    In trying to learn the art of data storage I have been trying to take in as much solid information as possible. PerformanceDBA posted some really helpful tutorials/examples in the following posts among others: is my data normalized? and Relational table naming convention. I already asked a subset question of this model here. So to make sure I understood the concepts he presented and I have seen elsewhere I wanted to take things a step or two further and see if I am grasping the concepts. Hence the purpose of this post, which hopefully others can also learn from. Everything I present is conceptual to me and for learning rather than applying it in some production system. It would be cool to get some input from PerformanceDBA also since I used his models to get started, but I appreciate all input given from anyone. As I am new to databases and especially modeling I will be the first to admit that I may not always ask the right questions, explain my thoughts clearly, or use the right verbage due to lack of expertise on the subject. So please keep that in mind and feel free to steer me in the right direction if I head off track. If there is enough interest in this I would like to take this from the logical to physical phases to show the evolution of the process and share it here on Stack. I will keep this thread for the Logical Diagram though and start new one for the additional steps. For my understanding I will be building a MySQL DB in the end to run some tests and see if what I came up with actually works. Here is the list of things that I want to capture in this conceptual model. Edit for V1.2 The purpose of this is to list Bands, their members, and the Events that they will be appearing at, as well as offer music and other merchandise for sale Members will be able to match up with friends Members can write reviews on the Bands, their music, and their events. There can only be one review per member on a given item, although they can edit their reviews and history will be maintained. BandMembers will have the chance to write a single Comment on Reviews about the Band they are associated with. Collectively as a Band only one Comment is allowed per Review. Members can then rate all Reviews and Comments but only once per given instance Members can select their favorite Bands, music, Merchandise, and Events Bands, Songs, and Events will be categorized into the type of Genre that they are and then further subcategorized into a SubGenre if necessary. It is ok for a Band or Event to fall into more then one Genre/SubGenre combination. Event date, time, and location will be posted for a given band and members can show that they will be attending the Event. An Event can be comprised of more than one Band, and multiple Events can take place at a single location on the same day Every party will be tied to at least one address and address history shall be maintained. Each party could also be tied to more then one address at a time (i.e. billing, shipping, physical) There will be stored profiles for Bands, BandMembers, and general members. So there it is, maybe a bit involved but could be a great learning tool for many hopefully as the process evolves and input is given by the community. Any input? EDIT v1.1 In response to PerformanceDBA U.3) That means no merchandise other than Band merchandise in the database. Correct ? That was my original thought but you got me thinking. Maybe the site would want to sell its own merchandise or even other merchandise from the bands. Not sure a mod to make for that. Would it require an entire rework of the Catalog section or just the identifying relationship that exists with the Band? Attempted a mod to sell both complete albums or song. Either way they would both be in electronic format only available for download. That is why I listed an Album as being comprised of Songs rather then 2 separate entities. U.5) I understand what you bring up about the circular relation with Favorite. I would like to get to this “It is either one Entity with some form of differentiation (FavoriteType) which identifies its treatment” but how to is not clear to me. What am I missing here? u.6) “Business Rules This is probably the only area you are weak in.” Thanks for the honest response. I will readdress these but I hope to clear up some confusion in my head first with the responses I have posted back to you. Q.1) Yes I would like to have Accepted, Rejected, and Blocked. I am not sure what you are referring to as to how this would change the logical model? Q.2) A person does not have to be a User. They can exist only as a BandMember. Is that what you are asking? Minor Issue Zero, One, or More…Oops I admit I forgot to give this attention when building the model. I am submitting this version as is and will address in a future version. I need to read up more on Constraint Checking to make sure I am understanding things. M.4) Depends if you envision OrderPurchase in the future. Can you expand as to what you mean here? EDIT V1.2 In response to PerformanceDBA input... Lessons learned. I was mixing the concept of Identifying / Non-Identifying and Cardinality (i.e. Genre / SubGenre), and doing so inconsistently to make things worse. Associative Tables are not required in Logical Diagrams as their many-to-many relationships can be depicted and then expanded in the Physical Model. I was overlooking the Cardinality in a lot of the relationships The importance of reading through relationships using effective Verb Phrases to reassure I am modeling what I want to accomplish. U.2) In the concept of this model it is only required to track a Venue as a location for an Event. No further data needs to be collected. With that being said Events will take place on a given EventDate and will be hosted at a Venue. Venues will host multiple events and possibly multiple events on a given date. In my new model my thinking was that EventDate is already tied to Event . Therefore, Venue will not need a relationship with EventDate. The 5th and 6th bullets you have listed under U.2) leave me questioning my thinking though. Am I missing something here? U.3) Is it time to move the link between Item and Band up to Item and Party instead? With the current design I don't see a possibility to sell merchandise not tied to the band as you have brought up. U.5) I left as per your input rather than making it a discrete Supertype/Subtype Relationship as I don’t see a benefit of having that type of roll up. Additional Revisions AR.1) After going through the exercise for FavoriteItem, I feel that Item to Review requires a many-to-many relationship so that is indicated. Necessary? Ok here we go for v1.3 I took a few days on this version, going back and forth with my design. Once the logical process is complete, as I want to see if I am on the right track, I will go through in depth what I had learned and the troubles I faced as a beginner going through this process. The big point for this version was it took throwing in some Keys to help see what I was missing in the past. Going through the process of doing a matrix proved to be of great help also. Regardless of anything, if it wasn't for the input given by PerformanceDBA I would still be a lost soul wondering in the dark. Who knows my current design might reaffirm that I still am, but I have learned a lot so I am know I at least have a flashlight in my hand. At this point in time I admit that I am still confused about identifying and non-identifying relationships. In my model I had to use non-identifying relationships with non nulls just to join the relationships I wanted to model. In reading a lot on the subject there seems to be a lot of disagreement and indecisiveness on the subject so I did what I thought represented the right things in my model. When to force (identifying) and when to be free (non-identifying)? Anyone have inputs? EDIT V1.4 Ok took the V1.3 inputs and cleaned things up for this V1.4 Currently working on a V1.5 to include attributes.

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  • How to allow to allow admins to edit my app's config files without UAC elevation?

    - by Justin Grant
    My company produces a cross-platform server application which loads its configuration from user-editable configuration files. On Windows, config file ACLs are locked down by our Setup program to allow reading by all users but restrict editing to Administrators and Local System only. Unfortunately, on Windows Server 2008, even local administrators no longer have admin privileges (because of UAC) unless they're running an elevated app. This has caused complaints from users who cannot use their favorite text editor to open and save config files changes-- they can open the files (since anyone can read) but can't save. Anyone have recommendations for what we can do (if anything) in our app's Setup to make editing easier for admins on Windows Server 2008? Related questions: if a Windows Server 2008 admin wants to edit an admins-only config file, how does he normally do it? Is he forced to use a text editor which is smart enough to auto-elevate when elevation is needed, like Windows Explorer does in response to access denied errors? Does he launch the editor from an elevated command-prompt window? Something else?

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  • Advice for last year college graduates

    - by Tomh
    Hey guys, I know there are many "advice" questions around this site. But I wanted to to narrow mine down to last year college students, in my case my last year as Master student in computer science. So far is a list of things I've done during my time in college (which I can recommend others to do aswell): Code a lot I've written several hobby projects, had part time jobs, entered the Imagine cup from Microsoft, took programming extensive courses and did freelance gigs. Read a lot I've bought most top books from the recommended book topics here, to be honest I have not read them all. learn different languages I've tried several languages including Haskell, Java, Python, Ruby, Lisp, Prolog, C#, PHP, JS, AS3 and possibly some more I forgot. Tried to start a blog Joel recommends to learn how to write, I tried starting a couple of blogs to improve upon this, I gave up on all instances after writing about three posts. It was just not my thing... Have a portfolio of launched projects/programs I'm busy with this, have a couple of finished, working projects I worked on to show to people. So this is my last year. Is there anything else you can recommend a last year college student to do before hitting the job market? Personally I'm tempted to spend my time on the following: Practice algorithm design Learn and memorize the usage of the low level API's of your favorite language Polish your portfolio Why? Because those first two will make sure you pass the majority of the interviews, here in Holland (I could be wrong). I rather not spend my time on those first two points, but I have to be realistic and thats just my experience on what kind of questions you'll get when you apply. The third point is my hope that I won't have to answer questions about the amount of standard types in c# for example if they can see I get projects done and launched. But I'm still graduating, so I don't know anything :), and many of you might be hiring grads on a recent base and could tell me and other interested people what you wish that the recent grads you interviewed would have done before they applied.

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  • Databinding between UserControls?

    - by Dave
    I've got a situation where one of my UserControls would like to display a list of strings in a droplist, and the ItemsSource is set to another UserControl's ObservableCollection. The consumer of this data has its droplist defined in XAML like this: <ComboBox Grid.Column="1" SelectedItem="{Binding MyItem, Mode=TwoWay}" ItemsSource="{Binding RelativeSource={RelativeSource FindAncestor, AncestorType={x:Type UserControl}}, Path=DataContext.MyItems}" Margin="3"></ComboBox> MyItems is defined as an ObservableCollection<string> in the producer UserControl. Now everything works fine when the controls are loaded. As long as MyItems is populated first, and then the consumer UserControl is displayed, all of the items are there. I obviously don't get any errors in the Output Window or anything like that. The issue I have is that when the ObservableCollection is modified, those changes are not reflected in the consumer UserControl! I've never had this problem before, but all of my previous uses of ObservableCollection with updating the collection are within a single control, and databinding is not inter-UserControl. Is there something I did wrong? Is there a good way to actually debug this? Reed Copsey indicates here that inter-UserControl databinding is possible. Unfortunately, my favorite Bea Stollnitz article on WPF databinding debugging doesn't suggest anything that I could use for this particular problem.

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  • Code Golf: 1x1 black pixel

    - by Joey Adams
    Recently, I used my favorite image editor to make a 1x1 black pixel (which can come in handy when you want to draw solid boxes in HTML cheaply). Even though I made it a monochrome PNG, it came out to be 120 bytes! I mean, that's kind of steep. 120 bytes. For one pixel. I then converted it to a GIF, which dropped the size down to 43 bytes. Much better, but still... Challenge The shortest image file or program that is or generates a 1x1 black pixel. A submission may be: An image file that represents a 1x1 black pixel. The format chosen must be able to represent larger images than 1x1, and cannot be ad-hoc (that is, it can't be an image format you just made up for code golf). Image files will be ranked by byte count. A program that generates such an image file. Programs will be ranked by character count, as usual in code golf. As long as an answer falls into one of these two categories, anything is fair game.

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  • How do you prove your cleverness and programming skills?

    - by Sebi
    Lately, there were a lot of questions related to career planning and how to decide which languages to learn, how to learn new languages and so on. But I was thinking about a way, how do you will proof later that you're really learned something. Ok you can mentione it in your application for a job or in the interview, but by just stating that I was learning e.g. C++ at home, I don't think this will really be very sucessful. So some suggested to create something (homepage, application, whatsoever) to prove that you also can use these skills in practice. But still I'm not really sure if this will provide any benefit, because it would require a very special project to show all your skills and I don't think you can easily invent such a project (that sould also be useful). Others suggested to solve for example the Project Euler questions but still I'm not sure how this will be useful in career-planning. Are you going to mention at your job interview that you solved all this question in the company's favorite programming language?? :D I can't imagine. The reason why I'm asking is that I have some spare time and I would really like to learn some new programming languages (C++ and/or Python if this matters) and I'm looking for a smart way to do is while concurrently assure that it will be useful in my future career. (there are 3-4 companies id like to try to get a job andIi know all of them are using mainly C++/Pyhton...)

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  • Best Diff Tool?

    - by ila
    For all my present Diff / Merge needs I'm using Beyond Compare; when I decided to buy a license for it I tried other similar tools, both payware and freeware. Now BC is at version 3, and I think it's a great tool... but what are your experience in this field? Do you think there is something better? And what are the feature you like best on your favorite Diff tool? EDIT I'm recollecting here a list of the tools mentioned in the answers below, in order of preferences (more or less), separating pay- from free- ware and indicating supported operating system. Hope this helps. PAYWARE Beyond Compare (win + linux) - http://www.scootersoftware.com/ Araxis Merge (win + osX) - http://www.araxis.com/merge/index.html ExamDiff Pro (win) - http://www.prestosoft.com/edp_examdiffpro.asp ECMerge (win, osX, linux) - http://www.elliecomputing.com/Home/default.asp MergePlant (win) - http://www.mikado-ltd.com/ Changes (OSX) http://www.changesapp.com Deltopia DeltaWalker (win, osx, linux) http://www.deltopia.com/ FREEWARE FileMerge (OSX) - http://en.wikipedia.org/wiki/Apple_Developer_Tools#FileMerge Tortoise SVN (win) - http://tortoisesvn.net/ WinMerge (win) - http://winmerge.org/ ExamDiff (win) - http://www.prestosoft.com/ps.asp?page=edp_examdiff Diff Merge from SourceGear - http://www.sourcegear.com/diffmerge/index.html Perforce Merge (win + linux + OSX) - http://www.perforce.com/perforce/products/merge.html meld (linux) - sudo apt-get install meld http://meld.sourceforge.net/ Vimdiff - vim distribution KDiff3 - http://kdiff3.sf.net/ ediff - EMacs distribution Tiny Hexer Kompare (KDE, linux) - http://www.caffeinated.me.uk/kompare/ tkdiff (win, linux, osX) - http://tkdiff.sourceforge.net

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  • Optimized graph drawing for the web

    - by Andreas Petersson
    Having seen some suggestions for graphs, I wonder what's the optimum for my problem. I want to render a directed graph to a servlet/picture that is displayed in the browser. There should be some kind of optimization of position. No dependency to Swing would be preferred. Algorithms are not important, since the structure of the graph is determined by business logic. It would be desired to be able add labels to edges as well. it would be optimal if i can serve this as png/svg. Which library/service would you recommend? clarifications: 1) The question is all about Graphs - like Directed Acyclic Graph - NOT - Charts. 2) flot, Google Charts - cannot plot graphs, only charts, or have i missed something? 3) no i do not need interactivity 4) graphviz would be nice, but the grappa java library is quite outdated and is built upon swing/awt. while it may be theoretically possible to render swing to images, it would not be my favorite way to to so in a server-app. 5) it would be fine to use an online service where the images are not hosted locally. edit: added links to Wikipedia to clarify graph/chart term

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  • UITableViewCell Custom accessory - get the row of accessory

    - by Emil
    Hi. I have a pretty big issue. I am trying to create a favorite-button on every UITableViewCell in a UITableView. That works very good, and I currently have an action and selector performed when pressed. accessory = [UIButton buttonWithType:UIButtonTypeCustom]; [accessory setImage:[UIImage imageNamed:@"star.png"] forState:UIControlStateNormal]; accessory.frame = CGRectMake(0, 0, 15, 15); accessory.userInteractionEnabled = YES; [accessory addTarget:self action:@selector(didTapStar) forControlEvents:UIControlEventTouchUpInside]; cell.accessoryView = accessory; And selector: - (void) didTapStar { UITableViewCell *newCell = [tableView cellForRowAtIndexPath:???]; accessory = [UIButton buttonWithType:UIButtonTypeCustom]; [accessory setImage:[UIImage imageNamed:@"stared.png"] forState:UIControlStateNormal]; accessory.frame = CGRectMake(0, 0, 26, 26); accessory.userInteractionEnabled = YES; [accessory addTarget:self action:@selector(didTapStar) forControlEvents:UIControlEventTouchDown]; newCell.accessoryView = accessory; } Now, here's the problem: I want to know what row the accessory that was pressed belongs to. How can I do this? Thank you :)

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  • Did you love the game Mouse Trap as a kid, or something similar? (Programmer Psychology) [closed]

    - by Robert Oschler
    When I was a kid I absolutely fell in love with games that had as a core feature, the need to understand interconnecting structures. My favorite of all time was Mouse Trap. For the younger crowd out there, this was a very cool board game where you built the mouse trap out of the included plastic pieces as you played, with the end goal to trigger the mouse trap. The fully assembled mouse trap was a Rube Goldberg style invention where one operation triggered the next and the next and so on, until the last step dropped a cage on a little plastic mouse. Sometimes when I'm programming and I'm reviewing a particularly complex interaction between components and objects, while tracking the flow path mentally, I say to myself "It's a Mouse Trap!" and I wonder if my early addiction to that game and others like it was portent to my becoming a programmer. Another realization I have sometimes when looking at my code is how daunted I feel at the share complexity involved, followed by a darker comedic amazement at my expectation that it will all come together and work. How about you? Did you find yourself drawn to games that at their heart featured interacting control paths when growing up? Robert.

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  • Perl OO frameworks and program design - Moose and Conway's inside-out objects (Class::Std)

    - by Emmel
    This is more of a use-case type of question... but also generic enough to be more broadly applicable: In short, I'm working on a module that's more or less a command-line wrapper; OO naturally. Without going into too many details (unless someone wants them), there isn't a crazy amount of complexity to the system, but it did feel natural to have three or four objects in this framework. Finally, it's an open source thing I'll put out there, rather than a module with a few developers in the same firm working on it. First I implemented the OO using Class::Std, because Perl Best Practices (Conway, 2005) made a good argument for why to use inside-out objects. Full control over what attributes get accessed and so on, proper encapsulation, etc. Also his design is surprisingly simple and clever. I liked it, but then noticed that no one really uses this; in fact it seems Conway himself doesn't really recommend this anymore? So I moved to everyone's favorite, Moose. It's easy to use, although way way overkill feature-wise for what I want to do. The big, major downside is: it's got a slew of module dependencies that force users of my module to download them all. A minor downside is it's got way more functionality than I really need. What are recommendations? Inconvenience fellow developers by forcing them to use a possibly-obsolete module, or force every user of the module to download Moose and all its dependencies? Is there a third option for a proper Perl OO framework that's popular but neither of these two?

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  • boost::binding that which is already bound

    - by PaulH
    I have a Visual Studio 2008 C++ application that does something like this: template< typename Fcn > inline void Bar( Fcn fcn ) // line 84 { fcn(); }; template< typename Fcn > inline void Foo( Fcn fcn ) { // this works fine Bar( fcn ); // this fails to compile boost::bind( Bar, fcn )(); }; void main() { SYSTEM_POWER_STATUS_EX status = { 0 }; Foo( boost::bind( ::GetSystemPowerStatusEx, &status, true ) ); // line 160 } *The call to GetSystemPowerStatusEx() is just for demonstration. Insert your favorite call there and the behavior is the same. When I go to compile this, I get 84 errors. I won't post them all unless asked, but they start with this: 1>.\MyApp.cpp(99) : error C2896: 'boost::_bi::bind_t<_bi::dm_result<MT::* ,A1>::type,boost::_mfi::dm<M,T>,_bi::list_av_1<A1>::type> boost::bind(M T::* ,A1)' : cannot use function template 'void Bar(Fcn)' as a function argument 1> .\MyApp.cpp(84) : see declaration of 'Bar' 1> .\MyApp.cpp(160) : see reference to function template instantiation 'void Foo<boost::_bi::bind_t<R,F,L>>(Fcn)' being compiled 1> with 1> [ 1> R=BOOL, 1> F=BOOL (__cdecl *)(PSYSTEM_POWER_STATUS_EX,BOOL), 1> L=boost::_bi::list2<boost::_bi::value<_SYSTEM_POWER_STATUS_EX *>,boost::_bi::value<bool>>, 1> Fcn=boost::_bi::bind_t<BOOL,BOOL (__cdecl *)(PSYSTEM_POWER_STATUS_EX,BOOL),boost::_bi::list2<boost::_bi::value<_SYSTEM_POWER_STATUS_EX *>,boost::_bi::value<bool>>> 1> ] If anybody can point out what I may be doing wrong, I would appreciate it. Thanks, PaulH

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  • What are the best open-source software non-profits for making financial contributions and/or facilitating useful work?

    - by Jason S
    I'm not a great programmer myself (my main job is more electrical engineering) and have never really helped out with any open source projects, but I've benefited greatly from free and/or open-source software (MySQL, OpenOffice, Firefox, Apache, PHP, Java, etc.) and at some point would like to make some modest financial contributions to help keep this stuff going. I'm wondering, what are the best non-profits to make financial contributions? I'm aware of: Open Source Initiative (founded 10 years ago by several prominent figures including programmer and "The Cathedral and the Bazaar" author Eric S. Raymond) Free Software Foundation Mozilla Foundation Apache Foundation Anyone have a particular favorite? Ideally I'd like to give money to a non-profit that would foster some of the smaller but promising open-source and/or free software projects. The big projects like Firefox and Apache are already well-established. There are a few small individual shareware programs I've already paid for directly. But it's those middle-ground projects that I would really like my contributions to support. (one that comes to mind is a good GUI for Subversion or Mercurial.) It's one thing for a single person to donate a little $$ to a small project. It's another for a foundation or something to give larger grants to projects that give a good bang for the buck. Conservation organizations like The Nature Conservancy, or the Trust for Public Lands, have really honed this approach, but I'm not really sure if there's an equivalent model in software-land.

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  • Is there a good tutorial for figuring out what a website is doing so your program can do the same th

    - by brian d foy
    Is there a good guide or tutorial for people who need to programmatically interact with dynamic websites? There's been a rash of Perl questions about that lately, and I haven't found a good resource to point people toward. I'm asking not because I need one but because I don't want to waste my time writing it if it already exists. Although I'm most interested in Perl, the extra tools and techniques are mostly the same. Typically, I see see these problems in people's questions: Handling, setting, and saving cookies Finding and interacting with forms Handling JavaScript inside your user-agent especially things like onLoad, onSumbit, and Ajax Using HTTP sniffer tools Using Web developer plugins in interactive browsers Interacting with DOM, screen scraping, etc. If there's no good tutorial, I'll add it to my list of things to do (unless someone else wants to do it :). Along the way, if you don't have a suggestion for an existing tutorial, please suggest the things that you think should be in a new one, including links, your favorite tools, and your own user-agent development experiences. I don't care about the particular language you use.

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