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  • How can I use gnuplot to plot data that is in an un-friendly format?

    - by Zack
    I need to graph some data that is not exactly in the most friendly format, most examples or usage puts things in a nice column/table that is very easy to parse and graph. However I have the following format (and am a bit stuck as to how to tackle this): DATE1 label_1 xx yy DATE1 label_2 xx yy DATE1 label_3 xx yy DATE2 label_2 xx yy DATE2 label_3 xx yy DATE3 label_1 xx yy DATE3 label_2 xx yy DATE3 label_3 xx yy DATE4 label_2 xx yy DATE4 label_3 xx yy ...continues *I've added the extra space between the dates for readability. **Note: under DATE2,DATE4 label_1 is missing, i.e. the data file may have labels that come and go and should represent a discontinuity in the graph. I'd like to have the X-axis use the DATEX for the labels, and then create two lines for each label (xx and yy respectively). Does anyone have any suggestions on the best way to tackle this problem?

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  • How to instantly termainate an un-supervised script on demand?

    - by errr
    I have a GUI which resembles an interpreter. It allows the user to write a script in Jython (implementation of Python in Java) and run it whenever he wants. Apart from that, I also wish to allow the user to instantly terminate the run whenever he wants. Thing is, I don't really know how to do it. The script is being run on a different Thread, but I don't know of any secure way to stop/interrupt/terminate a thread in the middle of its run, let alone not knowing what is being run by the thread/script (it could be a simple task or maybe some sort of a heavy SQL query against a DB, and a DB is something which requires careful resource handling). How can I instantly terminate such run on demand?

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  • How to make Nokogiri transparently return un/encoded Html entities untouched?

    - by svenfuchs
    How can I use Nokogiri with having html entities (like German umlauts) untouched? I.e.: # this is fine node = Nokogiri::HTML.fragment('<p>&ouml;</p>') node.to_s # => '<p>&ouml;</p>' # this is not node = Nokogiri::HTML.fragment('<p>ö</p>') node.to_s # => '<p>&ouml;</p>' # this is what I need node = Nokogiri::HTML.fragment('<p>ö</p>') node.to_s # => '<p>ö</p>' I've tried to mess with both PARSE_OPTIONS and :save_with options but could not come up with a way to have Nokogiri just transparently behave like above. Any pointers?

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  • Cocos2d - smooth sprite movement in tile map RPG

    - by Lendo92
    I've been working on a 2-D Gameboy style RPG for a while now, and the game logic is mostly all done so I'm starting to try to make things look good. One thing I've noticed is that the walking movement / screen movement is a little bit choppy. Technically, it should work fine, but either it seems to be having some quirks, either due to taking up a lot of processing power or just timing inconsistencies between moving the screen and moving the sprite. To move the sprite, once I know where I want to move it, I call: tempPos.y += 3*theHKMap.tileSize.width/5; id actionMove = [CCMoveTo actionWithDuration:0.1 position:tempPos]; id actionMoveDone = [CCCallFuncN actionWithTarget:self selector:@selector(orientOneMove)]; [guy runAction:[CCSequence actions:actionMove, actionMoveDone, nil]]; [self setCenterOfScreen:position]; Then, in orientOneMove, I call: [self.guy setTexture:[[CCTextureCache sharedTextureCache] addImage:@"guysprite07.png"]]; //the walking picture-I change texture back at the end of the movement id actionMove = [CCMoveTo actionWithDuration:0.15 position:self.tempLocation2]; id actionMoveDone = [CCCallFuncN actionWithTarget:self selector:@selector(toggleTouchEnabled)]; [guy runAction:[CCSequence actions:actionMove, actionMoveDone, nil]]; The code for the concurrently running setCenterOfScreen:position method is: id actionMove = [CCMoveTo actionWithDuration:0.25 position:difference]; [self runAction: [CCSequence actions:actionMove, nil, nil]]; So the setCenterOfScreen moves the camera in one clean move while the guy moving is chopped into two actions to animate it (which I believe might be inefficient.) It's hard to tell what is making the movement not perfectly clean from looking at it, but essentially the guy isn't always perfectly in the center of the screen -- during movement, he's often times a pixel or two off for an instant. Any ideas/ solutions?

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  • What do you call the highlight as you hover over an OPTION in a SELECT, and how can I "un"highlight

    - by devils-avacado
    I'm working on dropdowns in IE6 (SELECT with OPTIONs as children). I'm experiencing the problem where, in IE6, dropdown menus are truncated to the width of the SELECT element. I used this jquery to fix it: var css_expanded = { 'width' : 'auto', 'position' : 'absolute', 'left' : '564px', 'top' : '393px' } var css_off = { 'width' : '190px', 'position' : 'relative', 'left' : '0', 'top' : '0' } if($.browser.msie) { $('#dropdown') .bind('mouseover', function() { $(this).css(css_expanded); }) .bind('click', function() { $(this).toggleClass('clicked'); }) .bind('mouseout', function() { if (!$(this).hasClass('clicked')) { $(this).css(css_off); } }) .bind('change blur focusout', function() { $(this).removeClass('clicked') .css(css_off) }); }; It works fine in IE7+8, but in IE6, if the user clicks on a SELECT and does not click any OPTION but instead clicks somewhere else on the page, outside the SELECT (blur), the SELECT still has a "highlight", the same as if they were hovering over an OPTION with my mouse (in my case, a blue color), and the width is not restored until the user clicks outside the SELECT a second time. In other browsers, blur causes every OPTION to not be highlighted. Using JS, how can I de-highlight an option after the dropdown has lost focus.

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  • Where can I find an array of the (un)assigned Unicode code points for a particular block?

    - by gitparade
    At the moment, I'm writing these arrays by hand. For example, the Miscellaneous Mathematical Symbols-A block has an entry in hash like this: my %symbols = ( ... miscellaneous_mathematical_symbols_a => [(0x27C0..0x27CA), 0x27CC, (0x27D0..0x27EF)], ... ) The simpler, 'continuous' array miscellaneous_mathematical_symbols_a => [0x27C0..0x27EF] doesn't work because Unicode blocks have holes in them. For example, there's nothing at 0x27CB. Take a look at the code chart [PDF]. Writing these arrays by hand is tedious, error-prone and a bit fun. And I get the feeling that someone has already tackled this in Perl!

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  • What is the "un-tab" sequence in (g)Vim?

    - by OwenP
    This is an annoyance I've had for a long time. (Nitpicky section: I prefer 4 space characters to tab characters. It's a lot easier to type "tab" instead of explaining that. When I say "tab", I mean "the action that happens when you press the tab key" which is probably more simply stated as "increase indentation".) I'm using smartindent while editing a document where indentation has some significance. In "dumb" windows text editors I can press Shift+Tab to remove a tab or, more appropriately, decrease the indentation level of the current line. I can't figure out how to do this from edit mode in Vim; Shift+Tab seems to count just the same as Tab. I know in Command mode << will decrease indentation. I want the equivalent in edit mode. These are the solutions I've found so far and why I don't like them, one in particular may be the key to the answer. Use Notepad++ or some other dumb editor. I've done this for a couple of years but I really miss Vim. Exit edit mode, use <<, enter edit mode. This just puts the cursor at column 0; if I wanted this I wouldn't have tried smartindent. Stop using smartindent. I don't decrease indent as often as I need to keep the same indent level; this would be a loss of productivity. The left arrow key seems to decrease the indent by one level. I'd rather something I can do without leaving the home row. This is the most promising choice. Maybe there's an option I can set? Maybe I can rebind left arrow to something? (If it requires rebinding please explain in detail; I've never delved into reconfiguring (g)Vim.

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  • Is there a faster way to remove un-referenced controls from a Form's designer file?

    - by Eric
    I started looking into the designer file of one of my Forms and noticed that a lot of the old controls I thought I had deleted are still being instantiated but are not actually used on the form. Is there any easy way to clean up these controls from the designer file that are not being used? Right now I've printed out a list of all the private fields at the bottom of the designer file that reference the controls of the form. I'm going down the list one by one trying to determine if the control is actually used or not, and then deleting those that I find are not on the form. The document outline is useful for figuring out what controls are on the form, but this is still a rather tedious process. Does anyone have a better way?

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  • Can I un-assign (clear) all fields of an instance?

    - by Roman
    Is there a simple way to clear all fields of an instance from a an instance? I mean, I would like to remove all values assigned to the fields of an instance. ADDED From the main thread I start a window and another thread which controls state of the window (the last thread, for example, display certain panels for a certain period of time). I have a class which contains state of the window (on which stage the user is, which buttons he already clicked). In the end, user may want to start the whole process from the beginning (it is a game). So, I decided. So, if everything is executed from the beginning, I would like to have all parameter to be clean (fresh, unassigned). ADDED The main thread, creates the new object which is executed in a new thread (and the old thread is finished). So, I cannot create a new object from the old thread. I just have a loop in the second thread.

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  • Poner aplicaci&oacute;n Asp.Net en modo OFFLINE

    - by Jason Ulloa
    Una de las opciones que todo aplicación debería tener es el poder ponerse en modo OFFLINE para evitar el acceso de usuarios. Esto es completamente necesario cuando queremos realizar cambios a nuestra aplicación (cambiar algo, poner una actualización, etc) o a nuestra base de datos y evitarnos problemas con los usuarios que se encuentren logueados dentro de la aplicación en ese momento. Muchos ejemplos a través de la Web exponen la forma de realizar esta tarea utilizando dos técnicas: 1. La primera de ellas es utilizar el archivo App_Offline.htm sin embargo, esta técnica tiene un inconveniente. Y es que, una vez que hemos subido el archivo a nuestra aplicación esta se bloquea completamente y no tenemos forma de volver a ponerla ONLINE a menos que eliminemos el archivo. Es decir no podemos controlarla. 2. La segunda de ellas es el utilizar la etiqueta httpRuntime, pero nuevamente tenemos el mismo problema. Al habilitar el modo OFFLINE mediante esta etiqueta, tampoco podremos acceder a un modo de administración para cambiarla. Un ejemplo de la etiqueta httpRuntime <configuration> <system.web> <httpRuntime enable="false" /> </system.web> </configuration>   Tomando en cuenta lo anterior, lo mas optimo seria que podamos por medio de alguna pagina de administración colocar nuestro sitio en modo OFFLINE, pero manteniendo el acceso a la pagina de administración para poder volver a cambiar el valor que pondrá nuestra aplicación nuevamente en modo ONLINE. Para ello, utilizaremos el web.config de nuestra aplicación y una pequeña clase que se encargara de Leer y escribir los valores. Lo primero será, abrir nuestro web.config y definir dentro del appSettings dos nuevas KEY que contendrán los valores para el modo OFFLINE de nuestra aplicación: <appSettings> <add key="IsOffline" value="false" /> <add key="IsOfflineMessage" value="Sistema temporalmente no disponible por tareas de mantenimiento." /> </appSettings>   En las KEY anteriores tenemos el IsOffLine con value de false, esto es para indicarle a nuestra aplicación que actualmente su modo de funcionamiento es ONLINE, este valor será el que posteriormente cambiemos a TRUE para volver al modo OFFLINE. Nuestra segunda KEY (IsOfflineMessage) posee el value (Sistema temporalmente….) que será mostrado al usuario como un mensaje cuando el sitio este en modo OFFLINE. Una vez definidas nuestras dos KEY en el web.config, escribiremos una clase personalizada para leer y escribir los valores. Así que, agregamos un nuevo elemento de tipo clase al proyecto llamado SettingsRules y la definimos como Public. Está clase contendrá dos métodos, el primero será para leer los valores: public string readIsOnlineSettings(string sectionToRead) { Configuration cfg = WebConfigurationManager.OpenWebConfiguration(System.Web.Hosting.HostingEnvironment.ApplicationVirtualPath); KeyValueConfigurationElement isOnlineSettings = (KeyValueConfigurationElement)cfg.AppSettings.Settings[sectionToRead]; return isOnlineSettings.Value; }   El segundo método, será el encargado de escribir los nuevos valores al web.config public bool saveIsOnlineSettings(string sectionToWrite, string value) { bool succesFullySaved;   try { Configuration cfg = WebConfigurationManager.OpenWebConfiguration(System.Web.Hosting.HostingEnvironment.ApplicationVirtualPath); KeyValueConfigurationElement repositorySettings = (KeyValueConfigurationElement)cfg.AppSettings.Settings[sectionToWrite];   if (repositorySettings != null) { repositorySettings.Value = value; cfg.Save(ConfigurationSaveMode.Modified); } succesFullySaved = true; } catch (Exception) { succesFullySaved = false; } return succesFullySaved; }   Por último, definiremos en nuestra clase una región llamada instance, que contendrá un método encargado de devolver una instancia de la clase (esto para no tener que hacerlo luego) #region instance   private static SettingsRules m_instance;   // Properties public static SettingsRules Instance { get { if (m_instance == null) { m_instance = new SettingsRules(); } return m_instance; } }   #endregion instance   Con esto, nuestra clase principal esta completa. Así que pasaremos a la implementación de las páginas y el resto de código que completará la funcionalidad.   Para complementar la tarea del web.config utilizaremos el fabuloso GLOBAL.ASAX, este contendrá el código encargado de detectar si nuestra aplicación tiene el valor de ONLINE o OFFLINE y además de bloquear todas las paginas y directorios excepto el que le hayamos definido como administrador, esto para luego poder volver a configurar el sitio.   El evento del Global.Asax que utilizaremos será el Application_BeginRequest   protected void Application_BeginRequest(Object sender, EventArgs e) {   if (Convert.ToBoolean(SettingsRules.Instance.readIsOnlineSettings("IsOffline"))) {   string Virtual = Request.Path.Substring(0, Request.Path.LastIndexOf("/") + 1);   if (Virtual.ToLower().IndexOf("/admin/") == -1) { //We don't makes action, is admin section Server.Transfer("~/TemporarilyOfflineMessage.aspx"); }   } } La primer Línea del IF, verifica si el atributo del web.config es True o False, si es true toma la dirección WEB que se ha solicitado y la incluimos en un IF para verificar si corresponde a la Sección admin (está sección no es mas que un folder en nuestra aplicación llamado admin y puede ser cambiado a cualquier otro). Si el resultado de ese if es –1 quiere decir que no coincide, entonces, esa será la bandera que nos permitirá bloquear inmediatamente la pagina actual, transfiriendo al usuario a una pagina de mantenimiento. Ahora, en nuestra carpeta Admin crearemos una nueva pagina asp.net llamada OnlineSettings.aspx para actualizar y leer los datos del web.config y una pagina Default.aspx para pruebas. Nuestra página OnlineSettings tendrá dos pasos importantes: 1. Leer los datos actuales de configuración protected void Page_Load(object sender, EventArgs e) { if (!IsPostBack) { IsOffline.Checked = Convert.ToBoolean(mySettings.readIsOnlineSettings("IsOffline")); OfflineMessage.Text = mySettings.readIsOnlineSettings("IsOfflineMessage"); } }   2. Actualizar los datos con los nuevos valores. protected void UpdateButton_Click(object sender, EventArgs e) { string htmlMessage = OfflineMessage.Text.Replace(Environment.NewLine, "<br />");   // Update the Application variables Application.Lock(); if (IsOffline.Checked) { mySettings.saveIsOnlineSettings("IsOffline", "True"); mySettings.saveIsOnlineSettings("IsOfflineMessage", htmlMessage); } else { mySettings.saveIsOnlineSettings("IsOffline", "false"); mySettings.saveIsOnlineSettings("IsOfflineMessage", htmlMessage); }   Application.UnLock(); }   Por último en la raíz de la aplicación, crearemos una nueva página aspx llamada TemporarilyOfflineMessage.aspx que será la que se muestre cuando se bloquee la aplicación. Al final nuestra aplicación se vería algo así Página bloqueada Configuración del Bloqueo Y para terminar la aplicación de ejemplo

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  • Trabajando el redireccionamiento de usuarios/Working with user redirect methods

    - by Jason Ulloa
    La protección de las aplicaciones es un elemento que no se puede dejar por fuera cuando se elabora un sistema. Cada parte o elemento de código que protege nuetra aplicación debe ser cuidadosamente seleccionado y elaborado. Una de las cosas comunes con las que nos topamos en asp.net cuando deseamos trabajar con usuarios, es con la necesidad de poder redireccionarlos a los distintos elementos o páginas dependiendo del rol. Pues precisamente eso es lo que haremos, vamos a trabajar con el Web.config de nuestra aplicación y le añadiremos unas pequeñas líneas de código para lograr dar un poco mas de seguridad al sistema y sobre todo lograr el redireccionamiento. Así que veamos como logramos lo deseado: Como bien sabemos el web.config nos permite manejar muchos elementos dentro de asp.net, muchos de ellos relacionados con la seguridad, asi como tambien nos brinda la posibilidad de poder personalizar los elementos para poder adaptarlo a nuestras necesidades. Así que, basandonos en el principio de que podemos personalizar el web.config, entonces crearemos una sección personalizada, que será la que utilicemos para manejar el redireccionamiento: Nuestro primer paso será ir a nuestro web.config y buscamos las siguientes líneas: <configuration>     <configSections>  </sectionGroup>             </sectionGroup>         </sectionGroup> Y luego de ellas definiremos una nueva sección  <section name="loginRedirectByRole" type="crabit.LoginRedirectByRoleSection" allowLocation="true" allowDefinition="Everywhere" /> El section name corresponde al nombre de nuestra nueva sección Type corresponde al nombre de la clase (que pronto realizaremos) y que será la encargada del Redirect Como estamos trabajando dentro de la seccion de configuración una vez definidad nuestra sección personalizada debemos cerrar esta sección  </configSections> Por lo que nuestro web.config debería lucir de la siguiente forma <configuration>     <configSections>  </sectionGroup>             </sectionGroup>         </sectionGroup> <section name="loginRedirectByRole" type="crabit.LoginRedirectByRoleSection" allowLocation="true" allowDefinition="Everywhere" /> </configSections> Anteriormente definimos nuestra sección, pero esta sería totalmente inútil sin el Metodo que le da vida. En nuestro caso el metodo loginRedirectByRole, este metodo lo definiremos luego del </configSections> último que cerramos: <loginRedirectByRole>     <roleRedirects>       <add role="Administrador" url="~/Admin/Default.aspx" />       <add role="User" url="~/User/Default.aspx" />     </roleRedirects>   </loginRedirectByRole> Como vemos, dentro de nuestro metodo LoginRedirectByRole tenemos el elemento add role. Este elemento será el que posteriormente le indicará a la aplicación hacia donde irá el usuario cuando realice un login correcto. Así que, veamos un poco esta configuración: add role="Administrador" corresponde al nombre del Role que tenemos definidio, pueden existir tantos elementos add role como tengamos definidos en nuestra aplicación. El elemento URL indica la ruta o página a la que será dirigido un usuario una vez logueado y dentro de la aplicación. Como vemos estamos utilizando el ~ para indicar que es una ruta relativa. Con esto hemos terminado la configuración de nuestro web.config, ahora veamos a fondo el código que se encargará de leer estos elementos y de utilziarlos: Para nuestro ejemplo, crearemos una nueva clase denominada LoginRedirectByRoleSection, recordemos que esta clase es la que llamamos en el elemento TYPE definido en la sección de nuestro web.config. Una vez creada la clase, definiremos algunas propiedades, pero antes de ello le indicaremos a nuestra clase que debe heredar de configurationSection, esto para poder obtener los elementos del web.config.  Inherits ConfigurationSection Ahora nuestra primer propiedad   <ConfigurationProperty("roleRedirects")> _         Public Property RoleRedirects() As RoleRedirectCollection             Get                 Return DirectCast(Me("roleRedirects"), RoleRedirectCollection)             End Get             Set(ByVal value As RoleRedirectCollection)                 Me("roleRedirects") = value             End Set         End Property     End Class Esta propiedad será la encargada de obtener todos los roles que definimos en la metodo personalizado de nuestro web.config Nuestro segundo paso será crear una segunda clase (en la misma clase LoginRedirectByRoleSection) a esta clase la llamaremos RoleRedirectCollection y la heredaremos de ConfigurationElementCollection y definiremos lo siguiente Public Class RoleRedirectCollection         Inherits ConfigurationElementCollection         Default Public ReadOnly Property Item(ByVal index As Integer) As RoleRedirect             Get                 Return DirectCast(BaseGet(index), RoleRedirect)             End Get         End Property         Default Public ReadOnly Property Item(ByVal key As Object) As RoleRedirect             Get                 Return DirectCast(BaseGet(key), RoleRedirect)             End Get         End Property         Protected Overrides Function CreateNewElement() As ConfigurationElement             Return New RoleRedirect()         End Function         Protected Overrides Function GetElementKey(ByVal element As ConfigurationElement) As Object             Return DirectCast(element, RoleRedirect).Role         End Function     End Class Nuevamente crearemos otra clase esta vez llamada RoleRedirect y en este caso la heredaremos de ConfigurationElement. Nuestra nueva clase debería lucir así: Public Class RoleRedirect         Inherits ConfigurationElement         <ConfigurationProperty("role", IsRequired:=True)> _         Public Property Role() As String             Get                 Return DirectCast(Me("role"), String)             End Get             Set(ByVal value As String)                 Me("role") = value             End Set         End Property         <ConfigurationProperty("url", IsRequired:=True)> _         Public Property Url() As String             Get                 Return DirectCast(Me("url"), String)             End Get             Set(ByVal value As String)                 Me("url") = value             End Set         End Property     End Class Una vez que nuestra clase madre esta lista, lo unico que nos queda es un poc de codigo en la pagina de login de nuestro sistema (por supuesto, asumo que estan utilizando  los controles de login que por defecto tiene asp.net). Acá definiremos nuestros dos últimos metodos  Protected Sub ctllogin_LoggedIn(ByVal sender As Object, ByVal e As System.EventArgs) Handles ctllogin.LoggedIn         RedirectLogin(ctllogin.UserName)     End Sub El procedimiento loggeding es parte del control login de asp.net y se desencadena en el momento en que el usuario hace loguin correctametne en nuestra aplicación Este evento desencadenará el siguiente procedimiento para redireccionar.     Private Sub RedirectLogin(ByVal username As String)         Dim roleRedirectSection As crabit.LoginRedirectByRoleSection = DirectCast(ConfigurationManager.GetSection("loginRedirectByRole"), crabit.LoginRedirectByRoleSection)         For Each roleRedirect As crabit.RoleRedirect In roleRedirectSection.RoleRedirects             If Roles.IsUserInRole(username, roleRedirect.Role) Then                 Response.Redirect(roleRedirect.Url)             End If         Next     End Sub   Con esto, nuestra aplicación debería ser capaz de redireccionar sin problemas y manejar los roles.  Además, tambien recordar que nuestro ejemplo se basa en la utilización del esquema de bases de datos que por defecto nos proporcionada asp.net.

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  • El éxito del Customer Experience

    - by Noelia Gomez
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Desde hace más de un año Oracle está apostando por soluciones que supongan un cambio en la gestión de la relación con el cliente, mejorando su experiencia para fidelizarle mientras las empresas ahorran en costes. Por otro lado, son muchas las empresas las que se han dado cuenta de esta necesidad y de que las redes sociales permiten una conexión con el cliente que antes no se había logrado, pudiendo detectar necesidades antes desconocidas. Por todo ello, el pasado 29 de Octubre Contact Center, en colaboración con Oracle, quiso invitar la los especialistas de Customer Experience de las mayores empresas de España en una jornada ejecutiva para descubrir las novedades en este área e intercambiar opiniones con otros expertos. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Fernando Rumbero, Iberia Applications Cluster Leader de Oracle, abrió las ponencias hablando de la “Tercera Revolución”, una presentación que nos abrió la perspectiva de la realidad en la que vivimos, clientes, usuarios y empresas. Por su parte, Victor Lopez, Sales Consulting Director de Oracle, nos condujo en Un recorrido por el mundo del cliente para lograr ofrecer una experiencia que este espera. Después, conocimos casos prácticos de la mano de Albert Valls, especialista en CX, que nos mostró los resultados de algunos de nuestros clientes y como han logrado alcanzar sus objetivos. Tras un breve descanso que dio lugar al networking, escuchamos a la ponencia más esperada de la jornada: ¿Por qué Linkedin tienen 249 millones de usuarios? Francesc Arbiol, Head of Iberia, Linkedin, fue el responsable de responder a esta pregunta, dándonos las claves para ofrecer un servicio de alta calidad y rentable con Oracle RightNow. En el momento para preguntas y respuestas, moderado por Guillermo San Roman, Applications Sales Director de Oracle, los asistentes estuvieron muy activos y fueron muchas las interacciones con los ponentes y entre los propios asistentes. En este espacio se pusieron de manifiesto las preguntas más latentes de este escenario: ¿Estamos preparados para dar respuesta y comprender al cliente de hoy? ¿Cómo dirigir y priorizar las actividades para alcanzar el mejor resultado?Infraestructuras y claves para aprender a liderar la experiencia de cliente. ¿Cómo integrar a todas las áreas de la empresa en el proceso de Customer Experience? Proactividad y multicanalidad: dos principios básicos en el Customer Experience La jornada se cerró con un coctel en el que el prevaleció el intercambio de opiniones y encuentros entre profesionales. Sin duda un evento de los que te hacen irte a casa con miles de ideas en la cabeza. ¿Estuviste en el encuentro? Cuéntanos, ¿qué te pareció? ¿No pudiste asistir? Ponte en contacto con nosotros y nos acercaremos a tu oficina.   /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Le Logiciel Libre – Omniprésent dans le secteur public

    - by gravax
    NOTE : Cet article a servi de base à du contenu publié en Juin 2011 dans le magazine Acteurs Publics. Créé il y a plusieurs décennies déjà, pour répondre à un besoin de partage de savoir, et de compétences, le Logiciel Libre existe sous plusieurs appellations, à l'origine anglo-saxonnes, dont « Free Software » et « Open Source » sont les plus utilisées. En Anglais, le mot « Free » pouvant signifier à la fois libre et gratuit, cela a créé une certaine confusion qui n'existe pas en Français avec le mot « libre ». Du coup, on voit souvent l’acronyme FOSS ou FLOSS, pour « Free, Libre, Open Source Software » afin d'éliminer l’ambiguïté. De nos jours, dans le secteur public, le logiciel libre est, depuis, devenu omniprésent. Il répond à plusieurs besoins critiques dont le contrôle des coûts, le choix (de partenaire, de logiciel, de fonctionnalités), la liberté de pouvoir modifier les applications pour les adapter à ses propres besoins, la sécurité provenant du fait que de nombreux développeurs et utilisateurs ont pu contrôler la qualité du code. Un autre aspect très présent dans les logiciels libres et l'adhérence quasi-systématique aux standards de l'industrie, qui garantit une intégration simple et facile au système d'information existant. Il y a cependant des éléments à prendre en compte lors des choix de logiciels libres stratégiques. Si l'aspect coûts est clairement un élément de choix qui peut conduire aux logiciels libres, il est principalement dû au fait qu'un logiciel libre existe souvent en version gratuite, librement téléchargeable. Mais ceci n'est que le le sommet de l'iceberg. Lors de la mise en production de logiciels il va falloir s'entourer de services dont l'intégration, où les possibilités de choix d'un partenaire seront d'autant plus grandes que le logiciel choisi est populaire et connu, ce qui conduira à des coups tirés vers le bas grâce à une concurrence saine. Mais il faudra aussi prévoir le support technique. La encore, la popularité du logiciel choisi augmentera la palette de prestataires de support possible. Le choix devra se faire suivant des critères très solides, et en particulier la capacité à s'engager sur des niveaux de service, la disponibilité 24 heures sur 24, 7 jours sur 7 (le pays ne s’arrête pas de fonctionner le week-end ou la nuit), et, éventuellement, la couverture géographique correspondant aux métiers que l'on exerce (un pays comme la France couvrant avec ses DOM et ses TOM une grande partie des fuseaux horaires et zones géographiques de la planète). La plus part des services publics, que ce soit éducation, santé, ou gouvernement, utilisent déjà des logiciels libres. On les retrouve coté infrastructure, avec des produits comme la base de données MySQL, fortement appréciée dans le monde de l'éducation pour construire des plate-formes d'e-éducation en conjonction avec d'autres produits libres tels Moodle, ou GlassFish, le serveur d'applications très prisé des développeurs pour son adhérence au standard Java EE version 6 et sa simplicité de mise-en-œuvre. Linux est extrêmement présent comme système d'exploitation libre dans le datacenter, mais aussi sur le poste de travail. On retrouve des outils de virtualisation tels Oracle VM, issu de Xen, dans le datacenter, et VirtualBox sur le poste du développeur. Avec une telle palette de solutions et d'outils dans le monde du Logiciel libre, Oracle se apporte au secteur public des réponses ciblées, efficaces, aux besoins du marché, y compris en matière de support technique et qualité de service associée.

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  • Losing internet connectivity on server after installing LogMeIn Hamachi (with server set as gateway node)

    - by Kim Jong-Un
    Our domain controller (SBS 2003) completely lost internet and network connectivity yesterday after I remotely installed LogMeIn Hamachi on it and set it to be a gateway node- in an attempt to create a VPN link between the server and a remote site. I had to go in to the office to resolve the problem as, unsurprisingly, my own remote access to the server was also lost. I was only able to restore network connectivity by deleting a virtual network adapter Hamachi created when making the server the gateway node (called "Hamachi bridge" I believe), then rebooting the server. This is a repeatable problem. Every time I try to get this to work, it just takes the server offline. Why would this bridge affect regular TCP/IP connectivity on the NIC in this way? I have tried a "hub-and-spoke" configuration between the server and our PC at a remote site (server set as hub, remote site as spoke). This caused no such problems with general internet connectivity, and file transfer worked well between the two computers. However, there was a DNS issue with the VPN between the two sites- resulting in Active Directory not being able to communicate between them (could not log on using domain user accounts at remote site if they were not already cached on that machine). I only tried a "gateway" network as LogMeIn support told me: If you can get the Active Directory to work it would only be through a "Gateway" network type with the server acting as the Gateway Node. You would configure the gateway settings on the server in the Hamachi client on that machine to push whatever IP's/DNS settings you prefer and at that point AD would be able (all things being equal) communicate to the client node when it attaches. We do not have any ActiveDirectory configuration info as that's outside the scope of our support. I hope this helps. It would be fantastic if I could get Active Directory to work over a Hamachi VPN connection, without worrying about the server going offline in this way. Does anyone have any ideas how I should proceed, or any theories as to what is going on when I try to use the "gateway" network type? I want to try to narrow down what is going on here.

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  • Strengthening code with possibly useless exception handling

    - by rdurand
    Is it a good practice to implement useless exception handling, just in case another part of the code is not coded correctly? Basic example A simple one, so I don't loose everybody :). Let's say I'm writing an app that will display a person's information (name, address, etc.), the data being extracted from a database. Let's say I'm the one coding the UI part, and someone else is writing the DB query code. Now imagine that the specifications of your app say that if the person's information is incomplete (let's say, the name is missing in the database), the person coding the query should handle this by returning "NA" for the missing field. What if the query is poorly coded and doesn't handle this case? What if the guy who wrote the query handles you an incomplete result, and when you try to display the informations, everything crashes, because your code isn't prepared to display empty stuff? This example is very basic. I believe most of you will say "it's not your problem, you're not responsible for this crash". But, it's still your part of the code which is crashing. Another example Let's say now I'm the one writing the query. The specifications don't say the same as above, but that the guy writing the "insert" query should make sure all the fields are complete when adding a person to the database to avoid inserting incomplete information. Should I protect my "select" query to make sure I give the UI guy complete informations? The questions What if the specifications don't explicitly say "this guy is the one in charge of handling this situation"? What if a third person implements another query (similar to the first one, but on another DB) and uses your UI code to display it, but doesn't handle this case in his code? Should I do what's necessary to prevent a possible crash, even if I'm not the one supposed to handle the bad case? I'm not looking for an answer like "(s)he's the one responsible for the crash", as I'm not solving a conflict here, I'd like to know, should I protect my code against situations it's not my responsibility to handle? Here, a simple "if empty do something" would suffice. In general, this question tackles redundant exception handling. I'm asking it because when I work alone on a project, I may code 2-3 times a similar exception handling in successive functions, "just in case" I did something wrong and let a bad case come through.

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  • Becoming a "maintenance developer"

    - by anon
    So I've kind of been getting angry about the current position I'm in, and I'd love to get other developers' input on this. I've been at my current place of employment for about 11 months now. When I began, I was working on all new features. I basically worked on an entire new web project for the first 5-6 months I was here. After this, I was moved to more of a service oriented role (which was still great, all new stuff for me), and I was in this role for about the past 5-6 months. Here's where the problem comes in. Basically, a couple of days ago I was made the support/maintenance guy. Now, we have an IT support team, so I'm not talking that kind of support, I'm talking more of a second level support guy (when the guys on the surface can't really get to the root of the issue), coupled with working on maintenance issues that have been lingering in the backlog for a while. To me, a developer with about 3 years of experience, this is kind of disheartening. With the type of work place this is, I wouldn't be surprised if these support issues take up most of my days, and I barely make it to working on maintenance issues. Also, most of these support issues aren't even related to code, they are more or less just knowing the system architecture, working with making sure services are running/getting started properly, handling/fixing bad data, etc. I'm a developer, so this part sucks. Also, even when I do have time to work maintenance, these are basically just bug fixes/improving bad code, so this sucks as well, however at least it's related to coding. Am I wrong for getting angry here? I don't want to really complain about it, but to be honest, I wasn't spoken to about this or anything, I was kind of just sent an e-mail letting me know I'm the guy for this type of thing, and that was that. The entire team took a few minutes to give me their "that sucks" talk, because they know how annoying it is to be on support for the type of work we do, so I know I'm not the only guy that knows it's not that great of an opportunity. I'm just kind of on the fence about how to move forward. Obviously I'm just going to continue working for the time being, no point making a bad impression on anybody, but I'd like to know how you guys would approach this situation, or how you think I should be feeling about it/how you guys would feel. Thanks guys.

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  • In a multidisciplinary team, how much should each member's skills overlap?

    - by spade78
    I've been working in embedded software development for this small startup and our team is pretty small: about 3-4 people. We're responsible for all engineering which involves an RF device controlled by an embedded microcontroller that connects to a PC host which runs some sort of data collection and analysis software. I have come to develop these two guidelines when I work with my colleagues: Define a clear separation of responsibilities and make sure each person's contribution to the final product doesn't overlap. Don't assume your colleagues know everything about their responsibilities. I assume there is some sort of technology that I will need to be competent at to properly interface with the work of my colleagues. The first point is pretty easy for us. I do firmware, one guy does the RF, another does the PC software, and the last does the DSP work. Nothing overlaps in terms of two people's work being mixed into the final product. For that to happen, one guy has to hand off work to another guy who will vet it and integrate it himself. The second point is the heart of my question. I've learned the hard way not to trust the knowledge of my colleagues absolutley no matter how many years experience they claim to have. At least not until they've demonstrated it to me a couple of times. So given that whenever I develop a piece of firmware, if it interfaces with some technology that I don't know then I'll try to learn it and develop a piece of test code that helps me understand what they're doing. That way if my piece of the product comes into conflict with another piece then I have some knowledge about possible causes. For example, the PC guy has started implementing his GUI's in .NET WPF (C#) and using LibUSBdotNET for USB access. So I've been learning C# and the .NET USB library that he uses and I build a little console app to help me understand how that USB library works. Now all this takes extra time and energy but I feel it's justified as it gives me a foothold to confront integration problems. Also I like learning this new stuff so I don't mind. On the other hand I can see how this can turn into a time synch for work that won't make it into the final product and may never turn into a problem. So how much experience/skills overlap do you expect in your teammates relative to your own skills? Does this issue go away as the teams get bigger and more diverse?

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  • In a multidisciplicary team, how much should each member's skills overlap?

    - by spade78
    I've been working in embedded software development for this small startup and our team is pretty small: about 3-4 people. We're responsible for all engineering which involves an RF device controlled by an embedded microcontroller that connects to a PC host which runs some sort of data collection and analysis software. I have come to develop these two guidelines when I work with my colleagues: Define a clear separation of responsibilities and make sure each person's contribution to the final product doesn't overlap. Don't assume your colleagues know everything about their responsibilities. I assume there is some sort of technology that I will need to be competent at to properly interface with the work of my colleagues. The first point is pretty easy for us. I do firmware, one guy does the RF, another does the PC software, and the last does the DSP work. Nothing overlaps in terms of two people's work being mixed into the final product. For that to happen, one guy has to hand off work to another guy who will vet it and integrate it himself. The second point is the heart of my question. I've learned the hard way not to trust the knowledge of my colleagues absolutley no matter how many years experience they claim to have. At least not until they've demonstrated it to me a couple of times. So given that whenever I develop a piece of firmware, if it interfaces with some technology that I don't know then I'll try to learn it and develop a piece of test code that helps me understand what they're doing. That way if my piece of the product comes into conflict with another piece then I have some knowledge about possible causes. For example, the PC guy has started implementing his GUI's in .NET WPF (C#) and using LibUSBdotNET for USB access. So I've been learning C# and the .NET USB library that he uses and I build a little console app to help me understand how that USB library works. Now all this takes extra time and energy but I feel it's justified as it gives me a foothold to confront integration problems. Also I like learning this new stuff so I don't mind. On the other hand I can see how this can turn into a time synch for work that won't make it into the final product and may never turn into a problem. So how much experience/skills overlap do you expect in your teammates relative to your own skills? Does this issue go away as the teams get bigger and more diverse?

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  • Network drives don't get mapped and desktop redirection stops working when domain user becomes a member of the Local Administrator group on their PC

    - by Kim Jong-Un
    We have a Small Business Server 2003 domain controller with Windows 7 workstations joined to the domain. I noticed recently that, if I make a user a local administrator on his computer, his redirected desktop and mapped network drives do not connect at login (error on login that network drives inaccessible and desktop is blank). However, it is still possible for this user to browse to his home directory where his redirected folders are located- so he still has access to that location. Does anyone have any theories as to what is going on here?

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  • When a co-worker asks you to teach him what you know, do you share the information or keep it to yourself? [closed]

    - by Chuck
    I am the only developer/DBA in a small IT department. There is another guy who can do it, but he's more of a backup as he spends his time working on IT support stuff. Anyway we have a new hire and I've been training him on the IT support side of things. Seems like he is eager to learn and be productive, but nobody is going out of their way to show him anything. He's been asking me to teach him database design, SQL, etc. For some reason, the boss has him working with me. He is also sending him to meetings that I go to, yet he hasn't said outright that I have to teach him anything. Meanwhile, the boss insists on doing a lot of the support work himself (i.e. he hoards information and doesn't delegate to anyone). I'm a little bit on the fence. First, the new guy doesn't yet have a strong foundation on the IT support functions which is where we really need help at this time. Second, I paid thousands of dollars for classes and spent many hours learning this stuff. Is it my responsibility to teach others skills that I had to learn on my own? Others here really aren't quick to share information so I'm not sure that I should either in this environment. I do know that if I get him involved, and get him started on projects, then I'd be responsible for his mistakes. I had to take the heat for the other guy when he made mistakes. OTOH the guy wants to learn something, is motivated, and I don't want to stop him. We've had our share of slackers in the group and it's nice to have someone who is willing to work for a change. So what would you guys do? Would you teach him the skills that you spent all of that time learning? Set him up with a test database on his PC and recommend some books for him? Encourage him to get a strong foundation in IT support first and ask later? We haven't had a new hire in years, let alone one that is interested in what I do, so this is new to me.

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  • BlackBerry 10 en images (8/9) : un téléphone ? Non, six ! A tous les prix, avec et sans clavier

    BlackBerry 10 en images (1/9) : BlackBerry Flow RIM dévoile les nouveautés au compte-goutte et promet de très grosses surprises Deux jours après les annonces officielles du PDG de RIM, la filiale Française nous a conviés à une démonstration pour nous dévoiler « en vrai » quelques nouveautés supplémentaires de son prochain BlackBerry 10. « Son plus gros lancement de tous les temps », selon David Derrida, le responsable produit. Les voici en images au moment où le code est officiellement gelé. BlackBerry Flow C'est la nouvelle manière d'interagir avec l'OS. ...

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  • WCF multithreaded calls

    - by Guy
    Hi all, We have developed a multithreaded server that recieves data from multiple client and calls different WCF services. There are many cases that two (or more) different clients call the server at the same and the server tries to call the remote WCF from two different threads simultaneously. We have encountered some issues, especially when the remote WCF service is down. Are we doing things correctly? is there a best practice for this scenario? thanks, Guy.

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  • Avoiding .gsp extention in a GSP Page Without a Controller

    - by Guy
    Using grails 1.2.1 this should be very simple, but still I can't get it to work. In my application /grails-app/views I've added mypage.gsp Plus "/mypage"(view:"mypage") to the mappings block of my URLMapping class. while http://server-name:8080/myapp/mypage.gsp works I'm still getting 404 - page not found when I try to open http://server-name:8080/myapp/mypage Thanks, Guy

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  • Using NSDictionary throughout an iphone project

    - by Guy
    Hi guys, How do you access a NSDictionary in different NSViewControllers. The NSDictionary was initialized in my delegate file. Do I have to import my delegate file to each view controller file or do all my views on top of my delegate know of my NSDictionary? Do I possibly need to declare my Dictionary in each file? -Thanks Guy

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