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  • Why Are We Here?

    - by Jonathan Mills
    Back in the early 2000s, Toyota had a vision of building the number one best selling minivan in North America. Their current minivan, the Sienna, was small, underpowered, and badly needed help.  Yuji Yokoya was given the job of re-engineering the Sienna. There was just one problem, Yuji, lived in Japan. He did not know the people or places that he would be engineering for. Believe it or not, Japan is nothing like North America. So, what does a chief engineer do in a situation like that? He packed up his team and flew halfway around the world. He made a commitment to drive through every state in the US, every province in Canada, and Mexico. He met the people and drove the roads that the Sienna would be driving. And guess what, what he learned on that trip revolutionized the Sienna. The innovations he made, sent the Sienna to number one. Why? Because he knew who he was building his product for. He knew, why he was there.Let me ask you this, do you know why you are building what you are building? As a member of a product team, can you tell me how your product will be used in the real world? As you are writing code, building test plans, writing stories, or any of the other project tasks, can you picture the face of a person who will be using what you are building? All to often, the answer to those questions is, no. Why is it important? Because, every day, project team members make assumptions. Over a given project, it is safe to say project team members will make thousands of assumptions about what they are doing. And all to often, those assumptions are not quite right. Its not that they are not good at their job, its just that they don’t really know why they are there.So, what to do? First and foremost, stop doing what you are doing. Yes, really. Schedule some time to go visit the people who will be using your product. Don’t invite them to you, go to them. Watch them work. Interact with them. Ask them questions. Maybe even try it out yourself. This serves two purposes. One, It shows them that you care about them. They will be far more engaged in your project if they feel like you care. And nothing says you care more that spending some time. Second, if gives you the proper frame of reference for you work. It gives you something tangible to go back to as you are building your product. As you make the thousands of assumptions that you will make over the life of your project, it gives you something to see in your mind that makes it real to you.Ultimately, setting a proper frame of reference is critical to the overall success of a project. The funny thing is, it really does not even take that long. In most cases, a 2-3 hour session will give you most of what you need to get the right insight. For the project, it will be the best 2 hours you could spend.

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  • A Great Work : ADF Architecture TV

    - by mustafakaya
    I would like to information about Oracle ADF Product Management's great work ; ADF Architecture TV. This channel has various subjects such as before start a new ADF or any software project what will you need or how can you select team member's skills, or how to implement and design an ADF projects etc. When developing with a new technology, one of the challenges for technical staff is to both learn the features of the technology and how to implement them, and also consider the broader concepts of design, engineering and architecture. Many an IT project has come undone because IT staff have been focused on the nitty gritty details of writing software, rather than looking at the "bigger picture" of how it will all go together. Oracle's "ADF Architecture TV" plans to address this issue by focusing on architectural issues and developer guidelines for writing ADF software solutions. The goal, to give ADF developers an understanding of the decisions you need to build a successful ADF application, potential architectural blueprints to choose from when putting the ADF application together, and potential best practices to take back to your development team.  You can click here for ADF Architecture TV. 

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  • Concurrency pattern of logger in multithreaded application

    - by Dipan Mehta
    The context: We are working on a multi-threaded (Linux-C) application that follows a pipeline model. Each module has a private thread and encapsulated objects which do processing of data; and each stage has a standard form of exchanging data with next unit. The application is free from memory leak and is threadsafe using locks at the point where they exchange data. Total number of threads is about 15- and each thread can have from 1 to 4 objects. Making about 25 - 30 odd objects which all have some critical logging to do. Most discussion I have seen about different levels as in Log4J and it's other translations. The real big questions is about how the overall logging should really happen? One approach is all local logging does fprintf to stderr. The stderr is redirected to some file. This approach is very bad when logs become too big. If all object instantiate their individual loggers - (about 30-40 of them) there will be too many files. And unlike above, one won't have the idea of true order of events. Timestamping is one possibility - but it is still a mess to collate. If there is a single global logger (singleton) pattern - it indirectly blocks so many threads while one is busy putting up logs. This is unacceptable when processing of the threads are heavy. So what should be the ideal way to structure the logging objects? What are some of the best practices in actual large scale applications? I would also love to learn from some of the real designs of large scale applications to get inspirations from!

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  • Writing Java in Java

    - by Skeith
    I have been using Java for several months at work now and am becoming mildly competent in it. The problem I think I am having is that I program C++ in Java . By that I mean I have always used C++ and am treating Java as a simple syntax change instead of appreciate if for its own language. For instance a static variable in C++ is the same as a normal variable in Java as Java is all classes so they maintain there values between function calls. Little things like this are tripping me up constantly as I am self taught. What I want is to invest the time to become a good java programmer not just a C++ programmer that can write in Java. The problem is I do not know how to do this. I have tried reading the Java doc pages but I find them very clinical and hard to understand. So what I am looking for is recommendations on how I can learn to think in Java. Books that teach Java concepts not Java syntax, online tutorials that I can work through that give it a context, established Java traditions/best practices and any other thing that you could recommend.

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  • A fix for the design time error in MVVM Light V4.1

    - by Laurent Bugnion
    For those of you who installed V4.1 of MVVM Light and created a project for Windows Phone 8, you will have noticed an error showing up in the design surface (either in Visual Studio designer, or in Expression Blend). The error says: “Could not load type ‘System.ComponentModel.INotifyPropertyChanging’ from assembly ‘mscorlib.extensions’” with additional information about version numbers. The error is caused by an incompatibility between versions of System.Windows.Interactivity. Because this assembly is strongly named, any version incompatibility is causing the kind of error shown here (for an interesting discussion on the strong naming issue, see this thread on Codeplex). I managed to resolve the issue for Windows Phone 8 and will publish a cleaned up installer next week. In the mean time, in order to allow you to continue development, please follow the steps: Download the new DLLs zip package (MVVMLight_V4_1_25_WP8). Right click on the Zip file and select Properties from the context menu. Press the “Unblock” button (if available) and then OK. Right click again on the zip package and select “Extract all…”. Select a known location for the new DLLs. Open the MVVM Light project with the design time error in Visual Studio 2012. Open the References folder in the Solution Explorer. Select the following DLLs: GalaSoft.MvvmLight.dll, GalaSoft.MvvmLight.Extras.dll, Microsoft.Practices.ServiceLocation.dll and System.Windows.Interactivity.dll. Press “delete” and confirm to remove the DLLs from your project. Right click on References and select Add Reference from the context menu. Browse to the folder with the new DLLs. Select the four new DLLs and press OK. Rebuild your application, and open it again in Blend or in the Visual Studio designer. The error should be gone now. In the next few days, as time allows, I will publish a new MSI containing a fixed version of the DLLs as well as a few other improvements. This quick fix should however allow you to continue working on your Windows Phone 8 projects in design mode too.   Laurent Bugnion (GalaSoft) Subscribe | Twitter | Facebook | Flickr | LinkedIn

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  • Whether to separate out methods or not

    - by Skippy
    I am new to java and want to learn best coding practices and understand why one method is better than another, in terms of efficiency and as the coding becomes more complicated. This is just an example, but I can take the principles from here to apply elsewhere. I have need an option to display stuff, and have put the method stuff separately from the method to ask if the user wants to display the stuff, as stuff has a lot of lines of code. For readability I have done this: public static void displayStuff () { String input = getInput ("Display stuff? Y/N \n"); if (input..equalsIgnoreCase ("Y")) { stuff (); } else if (input.equalsIgnoreCase ("N")) { //quit program } else { //throw error System.out.print("Error! Enter Y or N: \n"); } } private static String stuff () { //to lots of things here return stuff (); } Or public static void displayStuff () { String input = getInput ("Display stuff? Y/N \n"); if (input..equalsIgnoreCase ("Y")) { //to lots of things here stuff; } else if (input.equalsIgnoreCase ("N")) { //quit program } else { //throw error System.out.print("Error! Enter Y or N: \n"); } } Is it better to keep them together and why? Also, should the second method be private or public, if I am asking for data within the class? I am not sure if this is on topic for here. please advise.

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  • New Version 3.1 Endeca Information Discovery Now Available

    - by Mike.Hallett(at)Oracle-BI&EPM
    Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 Business User Self-Service Data Mash-up Analysis and Discovery integrated with OBI11g and Hadoop Oracle Endeca Information Discovery 3.1 (OEID) is a major release that incorporates significant new self-service discovery capabilities for business users, including agile data mashup, extended support for unstructured analytics, and an even tighter integration with Oracle BI.  · Self-Service Data Mashup and Discovery Dashboards: business users can combine information from multiple sources, including their own up-loaded spreadsheets, to conduct analysis on the complete set.  Creating discovery dashboards has been made even easier by intuitive drag-and drop layouts and wizard-based configuration.  Business users can now build new discovery applications in minutes, without depending on IT. · Enhanced Integration with Oracle BI: OEID 3.1 enhances its’ native integration with Oracle Business Intelligence Foundation. Business users can now incorporate information from trusted BI warehouses, leveraging dimensions and attributes defined in Oracle’s Common Enterprise Information Model, but evolve them based on the varying day-to-day demands and requirements that they personally manage. · Deep Unstructured Analysis: business users can gain new insights from a wide variety of enterprise and public sources, helping companies to build an actionable Big Data strategy.  With OEID’s long-standing differentiation in correlating unstructured information with structured data, business users can now perform their own text mining to identify hidden concepts, without having to request support from IT. They can augment these insights with best in class keyword search and pattern matching, all in the context of rich, interactive visualizations and analytic summaries. · Enterprise-Class Self-Service Discovery:  OEID 3.1 enables IT to provide a powerful self-service platform to the business as part of a broader Business Analytics strategy, preserving the value of existing investments in data quality, governance, and security.  Business users can take advantage of IT-curated information to drive discovery across high volumes and varieties of data, and share insights with colleagues at a moment’s notice. · Harvest Content from the Web with the Endeca Web Acquisition Toolkit:  Oracle now provides best-of-breed data access to website content through the Oracle Endeca Web Acquisition Toolkit.  This provides an agile, graphical interface for developers to rapidly access and integrate any information exposed through a web front-end.  Organizations can now cost-effectively include content from consumer sites, industry forums, government or supplier portals, cloud applications, and myriad other web sources as part of their overall strategy for data discovery and unstructured analytics. For more information: OEID 3.1 OTN Software and Documentation Download And Endeca available for download on Software Delivery Cloud (eDelivery) New OEID 3.1 Videos on YouTube Oracle.com Endeca Site /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;}

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  • Usual Suspects: Typical 3rd Party Entities in E-Commerce [closed]

    - by zharvey
    I am doing some requirements/analysis for a web app that I'd like to build (Ruby/Java developer here). This web app would have a store front, shopping cart and would need to be totally compliant with all e-com best practices. It's amazing how much non-technical info comes up when you search for phrases like "how does e-commerce work", but very little comes up in the way of technical details. As such, I'm having extreme frustration finding answers to what I consider pretty straight-forward questions. I came here because I believe this question is not off-topic; if it is, please leave a comment as to why this question does not belong here and I will happily remove it myself (upvotes if your comment can point me to the correct place for this question!). So then: What 3rd parties will I need to work with to have a modern, web-compliant e-com site? So far I can account for a payment gateway provider like Authorize.net and an SSL certificate provider like Trustwave. Any others? What other standards besides PCI compliance will I be held to (besides governing laws, of course!)? Vulnerability scans: PCI compliance requires quarterly scans: if I'm a "Level 4" (low volume) Merchant does that still apply to me? Irregardless, my backend architecture is quite huge, with web servers, app servers, database, message brokers and more. Do each of these servers need to be scanned?!? If not what servers do need to get these quarterly scans? I usually hate to ask micro-questions inside of one large one, but these are so closely-related I just felt like asking them all separately would be spamming the site with too many petty questions. Thanks in advance!

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  • Moving from a static site to a CMS with new URLs and meta-data for pages

    - by Chris J
    Hi I am in the process of rebuilding a site from static pages to a CMS which will be using mod_rewrite to generate new page URLs. In this process our marketing people and myself have decided to tidy up the descriptions, keywords and titles. Eg: a page which who's URL is currently "website-name/about_us.html" and has a title of "website-name - something not quite page specific" will change to "website-name/about-us/" and title: "about us - website-name" and may have a few keywords and the description changed. Our goal with updating the meta data is to improve our page rankings and try to keep in line with some best practices for SEO. Though our current page rankings are quite good in many aspects, there is room for improvement. All of the pages will also have content changes (like rearranging heading tags, new menu on all pages, new content in footer, extra pieces of dynamic content relating to other pages). In this new site process I plan to use 301 redirects for all the old URLs pointing to the new URLs. My question is what can I expect to happen to the page rankings in Google, in the sort term and long term? Will this be like kicking off a new site which will have to build up trust over time or will the original page rankings have affect?

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  • Do Great Work

    - by user12601034
    Have you ever attended an online conference and actually had a desire to attend all of it?? Yesterday I attended the first day of the Great Work MBA program, sponsored by Box of Crayons and hosted by Michael Bungay Stanier. The topic of the day was “Grounding Yourself,” and the day featured five speakers on five different topics. I have to admit that I started the first session with kind of a “blech” feeling that I didn’t really want to participate, but for some reason I did. So I listened to the first session, and I was hooked. I ended up listening to all of the sessions for the day, and I had some great take-aways from the sessions – my highlights included: The opposite of bravery isn’t fear, it’s settling. In essence, you need to be brave in order to accomplish anything. If you’re settling, you’re not being brave, and your accomplishments will likely be lackluster. Bravery requires confidence and permission. You need to work at being brave by taking small wins, build them up and then take slightly larger risks. Additionally, you need to “claim your own crown.” Nobody in the business world is going to give you permission to be a guru in X – you need to give yourself permission to become a guru in X and then do it. Fall in love with obstacles. Everyone is going to face some form of failure. One way to deal with this is to fall in love with solving the puzzle of obstacles. You don’t have to hit it if you can go around it. Understanding purpose brings out the best in people and the best people. As a leader, drawing in people who are passionate and highly motivated about their work creates velocity for your organization. Being clear about purpose is the first step in doing this. You must own your own story. Everything about you creates a “unique you” that is distinct from everyone else. As you take ownership of this, it becomes part of your strength. It’s not a strength if you’re running away from it. Focus on what’s right. Be aware of your tendency to interpret a situation a certain way and differentiate between helpful and unhelpful interpretations. Three questions for how to think differently: 1) Why? 2) Who says so? 3) What would happen if? These three questions can help you build alternative perspectives and options that can increase resiliency. Even though this first day was focused on “Grounding Yourself,” I see plenty of application in the corporate environment for both individuals and leaders of teams. To apply these highlights to my work environment, I would do the following: Understand the purpose – of my company, of my team and of my role on the team. If I know the purpose, I know what I need to bring to the table to make me, my team and my company successful. Declare your goals…your BEHAGS (big, hairy, audacious goals).Have the confidence to declare what you and/or your team is going to accomplish.Sure, you might have to re-state those goals down the line, but you can learn from that as well. Get creative about achieving your goals.Break down your obstacles by asking yourself what is going to stop you from achieving your goals and then, for each obstacles, ask those three questions:Why?Who says so? What would happen if? Focus on what’s right.I had a manager who asked us to write status reports every week.“Status” consisted of 1) What did I accomplish; 2) What will I accomplish next week; 3) How can my manager help me.The focus on our status report was always “what’s right”(“what’s wrong” was always a conversation at the point in time it was needed). I’m normally a skeptic of online webcasts/conferences, and I normally expect to take away maybe one or two ideas. I’m really glad, however, that I took the time to listen to all of the sessions yesterday, and I hope that my take-aways inspire you to think about how you might do great work also. --

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  • Move SQL Server transaction log to another disk

    - by Jim Lahman
    When restoring a database backup, by default, SQL Server places the database files in the master database file directory.  In this example, that location is in L:\MSSQL10.CHTL\MSSQL\DATA as shown by the issuance of sp_helpfile   Hence, the restored files for the database CHTL_L2_DB are in the same directory     Per SQL Server best practices, the log file should be on its own disk drive so that the database and log file can operate in a sequential manner and perform optimally. The steps to move the log file is as follows: Record the location of the database files and the transaction log files Note the future destination of the transaction log file Get exclusive access to the database Detach from the database Move the log file to the new location Attach to the database Verify new location of transaction log Record the location of the database file To view the current location of the database files, use the system stored procedure, sp_helpfile 1: use chtl_l2_db 2: go 3:   4: sp_helpfile 5: go   Note the future destination of the transaction log file The future destination of the transaction log file will be located in K:\MSSQLLog   Get exclusive access to the database To get exclusive access to the database, alter the database access to single_user.  If users are still connected to the database, remove them by using with rollback immediate option.  Note:  If you had a pane connected to the database when the it is placed into single_user mode, then you will be presented with a reconnection dialog box. 1: alter database chtl_l2_db 2: set single_user with rollback immediate 3: go Detach from the database   Now detach from the database so that we can use windows explorer to move the transaction log file 1: use master 2: go 3:   4: sp_detach_db 'chtl_l2_db' 5: go   After copying the transaction log file re-attach to the database 1: use master 2: go 3:   4: sp_attach_db 'chtl_l2_db', 5: 'L:\MSSQL10.CHTL\MSSQL\DATA\CHTL_L2_DB.MDF', 6: 'K:\MSSQLLog\CHTL_L2_DB_4.LDF', 7: 'L:\MSSQL10.CHTL\MSSQL\DATA\CHTL_L2_DB_1.NDF', 8: 'L:\MSSQL10.CHTL\MSSQL\DATA\CHTL_L2_DB_2.NDF', 9: 'L:\MSSQL10.CHTL\MSSQL\DATA\CHTL_L2_DB_3.NDF' 10: GO

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  • Still Alive&hellip;

    - by MOSSLover
    As Glados would say at the end of Portal “I’m still alive…”.  I am around, but I’m just not posting as frequently as I should.  I am trying to get acclimated to my new job, planning SharePoint Saturday New York City and Women in SharePoint plus trying to lead a normal life doing normal chores and hang out with my boyfriend.  What does this mean?  Well I’m trying to cut back to one or two events a month, which will include Heartland Developer Conference, Best Practices Conference, SPS Ozarks, SPS NYC (not speaking, running), and maybe SPS Denver and/or SPS East Bay.  So with the new job acclimation the blog suffers and twitter is getting less loven.  I’m only posting on twitter at night.  I will try to blog when I can as I see more 2010 and 2007 things that I find interesting to share.  I guess when you are a new employee you try to figure out what’s going on the first few months.  It’s really hard to post on SharePoint issue while that happens.  I’m really sorry guys and I will try harder to post at least a couple times a month (and maybe moderate comments  slightly better).  I hope that you all have a good weekend.

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  • Why would one bother marking up properly and semantically?

    - by Madara Uchiha
    Note that I (try) to mark up as semantically as possible because I like they way it looks and feels, but not because I'm aware of any other stunning advantages. The point of my question is to be able to educate others Well, I've seen a lot of articles and tutorials which often state "Let's mark this up in the most semantic possible way". But a strange thought came to me, why? Why would one need (or want) to bother with the specific elements which convey the correct semantic meaning? Specifically, I'm referring to the new HTML5 elements, such as <time>, <output>, or <address>. Especially, if the page "works" (it renders nicely in all browsers). Why would I want to use elements like <time> or <address>, where nothing at all (or at the worst case, a generic <span>) works just as nicely? I'm asking this because I'm seeing a multitude of (very popular) websites (this one included) which does not follow these so-called best practices.

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  • Why Apple’s New SDK Limitation is So Offensive

    - by TStewartDev
    I am not an Apple fanboy, nor have I ever been. However, I have owned a Mac, an iPod, and an iPhone in my lifetime, and for more than a decade, I have defended Apple against the untruths that the haters so enjoy spewing. I encouraged my wife to buy a MacBook when she needed a new laptop two years ago, and I often recommend them to my friends and relatives. I have proudly and happily used my first generation iPhone for nearly three years. Now, for the first time in well over ten years, I find myself ready to swear off Apple and encourage everyone I know to do the same. I was disappointed when Apple wouldn't allow native apps, but I still bought the iPhone. I've stomached their ambiguous app approval process even though it's apparent that Steve may just reject your app because he doesn't like you or feels threatened by you (I'm still lamenting the rejection of the Google Voice app). But, as a developer, I can no longer tolerate Apple's terms and the kind of totalitarian control they indicate Apple wants. In case you are not already familiar, Apple has dictated in their OS 4.0 SDK license agreement (the now infamous Section 3.3.1) that all apps developed for the iPhone must be coded in C, C++, or Objective C, and moreover, that using any cross-compiling platforms is a violation of the agreement. For those of you who aren't developers, let me try to illustrate why this angers those of us who are. Imagine you're a professional writer. You've had articles published in some journals and magazines, and you've got a couple popular books out there, too. You've got an idea for a new book, and so you take it to your publisher. Your publisher agrees that it's a good idea. "But," says the publisher, "we want to hold our books to a tighter standard so that our readers get the experience we want them to have. Therefore, from now on, all our writers may only use words from this list of the 10,000 most common English words. Furthermore, if you cite any other works or quote anyone, they must comply with that same list, or you'll have to rewrite the entire work as well in case our readers want to look up your citation." What do you do? If your work is a children's book, this probably isn't a big deal to you. If it's an autobiography, textbook, or even a novel, though, you're going to have a lot of trouble describing your content with only common words. It's going to take you longer to complete your book, too, since you'll be looking up less common words frequently to see if you can use them. You could always go to another publisher, but this one has the best ability to distribute your book. The next largest distributor can only do a quarter as much. You could abandon the project altogether, but then everyone loses. Isn't this a silly scenario? Who would put such a limitation on writers? Yet this is very much what Apple is doing. They are using their dominant position in the market to coerce developers to write their apps exclusively for the iPhone OS by making it too expensive to write for multiple platforms. It is at least a threefold attack, striking at Adobe who is set to release a compiler that lets Flash source be compiled to iPhone binaries; striking at Google whose Android platform stands the best chance at the moment of providing serious competition to the iPhone; and reinforcing their own strong position by keeping popular apps exclusively to iPhone. And while developers are already very upset about this, the sad fact is that most of us will cave and give in to Apple because consumers don't know any better. They will continue to buy Apple's toy forcing developers to play Apple's maniacal game in order to make any money, at least until Steve Jobs decides he doesn't like them or he intends to release a competing application (bye-bye OpenFeint). Apple has been kept in check on the desktop front by a very dominant Microsoft, but I'm afraid that their success with iPods, iTunes, and iPhones has created a monster that we may have to bear until it is slain by an anti-trust suit or dies with the retirement of Steve Jobs.

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  • JavaOne LAD Call for Papers

    - by Tori Wieldt
    JavaOne LAD Call for Papers closes next Friday, October 4. Here are Java Evangelist Steven Chin's top three reasons why you submit a session:1) Imagine a parallel world where Java is king. Where the government has mandated that all software be open-source and recognized Java as an official platform. That is exactly what happened in Brazil and it shows in all aspects of their country from government systems to TV standards.2) A JUG in Every Village - Brazil has the most user groups of any country in the world by a significant margin. "I've stayed after JavaOne to visit several cities and gotten a great audience whether it was a large city like Brasilia or Goiania, or a coastal town like Fortaleza, Salvador, or Maceio," Chin explains.3) A Community-Supported Conference - SouJava and the entire Brazilian user group community is active and involved with JavaOne Brazil, making it a really engaging regional JavaOne conference. Submissions should be: From the community, all proposals should be non-Oracle. Java-related topics (not technologies such as Flex, .NET, Objective C, etc... unless it's specifically a topic about how such things INTEGRATE with Java) Non-product pitches Interesting/innovative uses of Java Practical relevant case studies/examples/practices/etc. The call for papers will close on Friday, October 4, 2012 at 11:59 pm local time. We look forward to hearing from you!

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  • Oracle Customer Experience (CX) Solutions Make Retailers Merry

    - by Tuula Fai
    Tis the season to be jolly. If you’re a retailer, your level of jolliness depends on sales. So you watch trends like U.S. store traffic increasing 3.5% to 308 million on Black Friday but sales actually falling 1.8% to $11.2 billion. Fortunately, by the end of November, retail sales were up 3.7% over the previous year, thanks to life recovering after Hurricane Sandy. And online sales topped $1 billion for the first time ever! Who are the companies improving their sales online? They are big names like Walgreen’s Drugstore.com, Nordstrom’s HauteLook, and Intuit. More importantly, how are they doing it? They use cutting-edge business practices enabled by Oracle’s CX Cloud Service & Support solutions to: Increase conversions rates and order sizes (Customer Acquisition) Enhance customer satisfaction and loyalty (Customer Retention) Reduce contact center costs and improve agent productivity (Operational Efficiency). Acquisition + Retention + Operational Efficiency = Sustainable Growth and Profits. That’s the magic formula for retail customer service success. Don’t take our word for it. Look at the results of these Oracle customers: Walgreen’s Drugstore—30% sales conversion rate on chat sessions with 20% increase in shopping cart size Nordstrom’s HauteLook—40,000+ interactions per month—20% growth over last year— efficiently managed by 40 agents, with no increase in IT costs Intuit—50% increase in customer satisfaction and 70% decrease in cost per interaction Using Oracle’s CX Cloud & Service solutions, these retailers deliver consistent, relevant, and personalized experiences across all touchpoints, including social, mobile, and web. Their ability to connect with customers anytime, anywhere—providing the right answer at the right time—helps them create a defensible advantage in the marketplace. Want to learn more? Please visit http://www.oracle.com/goto/cloudlaunchpad for free resources on delivering exceptional customer service in the Cloud. Also, watch our YouTube channel to learn more about seamless multichannel retail and Winston Furnishings’ exceptional customer experience.

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  • Thoughts on Technical Opinions

    - by Joe Mayo
    Nearly every day, people send email from the C# Station contact form with feedback on the tutorial.  The overwhelming majority is positive and “Thank You” notes.  Some feedback identifies problems such as typos, grammatical errors, or a constructive explanation of an item that was confusing.  It’s pretty rare, but I even get emails that are not very nice at all – no big deal because it comes with the territory and is sometimes humorous.  Sometimes I get questions related to the content that is more of a general nature, referring to best practices or approaches. It’s these more general questions that are sometimes interesting because there’s often no right or wrong answer. There was a time when I was more opinionated about these general scenarios, but not so much anymore. Sure, people who are learning are wanting to know the “right” way to do something and general guidance is good to help them get started.  However, just because a certain practice is the way you or your clique does things, doesn’t mean that another approach is wrong.  These days, I think that a more open-minded approach when providing technical guidance is more constructive. By the way, to all the people who consistently send kind emails each day:  You’re very welcome. :) @JoeMayo

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  • Life at Oracle Russia: Stanislav, Tech Sales Manager

    - by Maria Sandu
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Oracle is a place that brings together talented people from various countries and with a diversity of backgrounds. We often invite our employees to speak about their life at Oracle as we think It is important to share an insight into what working for our company looks like. This time we asked Stanislav to speak about his experience at Oracle. He is Technology Sales Manager at Oracle Russia. He joined the company in July 2011 as a Sales Representative for the Financial sector and had previously worked for another American IT company. He was promoted to a Management position in 2013. “I have been in this Industry for 15 years and I am now Technology Sales Manager, covering Database, BI and Fusion Middleware products. What I’ve learned in my role is that respect is one of the most important values a good professional should have. By respecting and embracing everyone’s opinions, we create a very good work environment that encourages innovation and change. It eventually leads to a stronger team where people listen to each other and value each other’s opinion. On the other hand, It is mandatory to have good knowledge about the area you work in and to continously seek to improve your expertise. Last but not least, working as a team is a top priority and It is something that I’ve learned at Oracle. There’s little you can achieve by yourself comparing to what you can do when you’re part of a team.” Stanislav shared the top three words that best describe his team and those were: professional, dynamic and smart. “The team I manage is a very professional, dynamic and smart one. I am really proud to work with such talented people! They are an asset to the Oracle business because they are the very best in the IT industry worldwide!” When asked why he would apply at Oracle if he was looking for a job, Stanislav responded “I would say because Oracle is a legend of the IT industry. It is a very dynamic company where you can fulfill your potential and gain extremely valuable knowledge. No doubt this is the number 1 IT company!” We invite you to explore our career opportunities on oracle.com/careers and to discover more stories about the life at Oracle on our blog. You can get the latest updates about careers within Oracle by following Oracle LinkedIn, CareersatOracle Facebook or joinOracleEMEA Twitter. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Mapping Your Customer Experience Journey

    - by Michael Hylton
    For those who attended today’s Oracle Customer Experience Summit keynote you heard from Brian Curran talk about the strategies and best practices to implement customer experience (CX) in your organization.  He spoke about how this evolving journey begins by understanding six steps to transform your business and put your customers front and center.  Here are those key six steps: What are the strategic business objectives in your company? What are your operational objectives and KPIs necessary to measure a CX project? Build an income statement and create “what if” scenarios and see how changes impact your business’ bottom line.  Explore what keeps you from getting to your own goals for your business. Define the business objectives and opportunities you want to meet? Understand the trends and accelerators in the market?  What factors are going on in the market affect that impact your business?  Social?  Mobile?  Cloud?  Just to name a few.  Many of these trends may signal a change in the way people think about your business. What approach will you take to solve these issues?  Understand who your customer is.  How do you need to adapt your business to build relevant, personalized customer experiences. What technologies can you implement to address CX?  Does technology help you solve your problem? A great way to begin your customer experience journey is a concept called journey mapping, one of the most powerful and deceptively simple tools for unlocking CX innovation at your organization. Here is where you can learn more about how you can bring this concept into your business to drive great customer experiences.

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  • Approach for packing 2D shapes while minimizing total enclosing area

    - by Dennis
    Not sure on my tags for this question, but in short .... I need to solve a problem of packing industrial parts into crates while minimizing total containing area. These parts are motors, or pumps, or custom-made components, and they have quite unusual shapes. For some, it may be possible to assume that a part === rectangular cuboid, but some are not so simple, i.e. they assume a shape more of that of a hammer or letter T. With those, (assuming 2D shape), by alternating direction of top & bottom, one can pack more objects into the same space, than if all tops were in the same direction. Crude example below with letter "T"-shaped parts: ***** xxxxx ***** x ***** *** ooo * x vs * x vs * x vs * x o * x * xxxxx * x * x o xxxxx xxx Right now we are solving the problem by something like this: using CAD software, make actual models of how things fit in crate boxes make estimates of actual crate dimensions & write them into Excel file (1) is crazy amount of work and as the result we have just a limited amount of possible entries in (2), the Excel file. The good things is that programming this is relatively easy. Given a combination of products to go into crates, we do a lookup, and if entry exists in the Excel (or Database), we bring it out. If it doesn't, we say "sorry, no data!". I don't necessarily want to go full force on making up some crazy algorithm that given geometrical part description can align, rotate, and figure out best part packing into a crate, given its shape, but maybe I do.. Question Well, here is my question: assuming that I can represent my parts as 2D (to be determined how), and that some parts look like letter T, and some parts look like rectangles, which algorithm can I use to give me a good estimate on the dimensions of the encompassing area, while ensuring that the parts are packed in a minimal possible area, to minimize crating/shipping costs? Are there approximation algorithms? Seeing how this can get complex, is there an existing library I could use? My thought / Approach My naive approach would be to define a way to describe position of parts, and place the first part, compute total enclosing area & dimensions. Then place 2nd part in 0 degree orientation, repeat, place it at 180 degree orientation, repeat (for my case I don't think 90 degree rotations will be meaningful due to long lengths of parts). Proceed using brute force "tacking on" other parts to the enclosing area until all parts are processed. I may have to shift some parts a tad (see 3rd pictorial example above with letters T). This adds a layer of 2D complexity rather than 1D. I am not sure how to approach this. One idea I have is genetic algorithms, but I think those will take up too much processing power and time. I will need to look out for shape collisions, as well as adding extra padding space, since we are talking about real parts with irregularities rather than perfect imaginary blocks. I'm afraid this can get geometrically messy fairly fast, and I'd rather keep things simple, if I can. But what if the best (practical) solution is to pack things into different crate boxes rather than just one? This can get a bit more tricky. There is human element involved as well, i.e. like parts can go into same box and are thus a constraint to be considered. Some parts that are not the same are sometimes grouped together for shipping and can be considered as a common grouped item. Sometimes customers want things shipped their way, which adds human element to constraints. so there will have to be some customization.

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  • Fun tips with Analytics

    - by user12620172
    If you read this blog, I am assuming you are at least familiar with the Analytic functions in the ZFSSA. They are basically amazing, very powerful and deep. However, you may not be aware of some great, hidden functions inside the Analytic screen. Once you open a metric, the toolbar looks like this: Now, I’m not going over every tool, as we have done that before, and you can hover your mouse over them and they will tell you what they do. But…. Check this out. Open a metric (CPU Percent Utilization works fine), and click on the “Hour” button, which is the 2nd clock icon. That’s easy, you are now looking at the last hour of data. Now, hold down your ‘Shift’ key, and click it again. Now you are looking at 2 hours of data. Hold down Shift and click it again, and you are looking at 3 hours of data. Are you catching on yet? You can do this with not only the ‘Hour’ button, but also with the ‘Minute’, ‘Day’, ‘Week’, and the ‘Month’ buttons. Very cool. It also works with the ‘Show Minimum’ and ‘Show Maximum’ buttons, allowing you to go to the next iteration of either of those. One last button you can Shift-click is the handy ‘Drill’ button. This button usually drills down on one specific aspect of your metric. If you Shift-click it, it will display a “Rainbow Highlight” of the current metric. This works best if this metric has many ‘Range Average’ items in the left-hand window. Give it a shot. Also, one will sometimes click on a certain second of data in the graph, like this:  In this case, I clicked 4:57 and 21 seconds, and the 'Range Average' on the left went away, and was replaced by the time stamp. It seems at this point to some people that you are now stuck, and can not get back to an average for the whole chart. However, you can actually click on the actual time stamp of "4:57:21" right above the chart. Even though your mouse does not change into the typical browser finger that most links look like, you can click it, and it will change your range back to the full metric. Another trick you may like is to save a certain view or look of a group of graphs. Most of you know you can save a worksheet, but did you know you could Sync them, Pause them, and then Save it? This will save the paused state, allowing you to view it forever the way you see it now.  Heatmaps. Heatmaps are cool, and look like this:  Some metrics use them and some don't. If you have one, and wish to zoom it vertically, try this. Open a heatmap metric like my example above (I believe every metric that deals with latency will show as a heatmap). Select one or two of the ranges on the left. Click the "Change Outlier Elimination" button. Click it again and check out what it does.  Enjoy. Perhaps my next blog entry will be the best Analytic metrics to keep your eyes on, and how you can use the Alerts feature to watch them for you. Steve 

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  • Relationship between SOA and OOA

    - by TheSilverBullet
    Thomas Erl defines SOA as follows in his site: Service-oriented computing represents a new generation distributed computing platform. As such, it encompasses many things, including its own design paradigm and design principles, design pattern catalogs, pattern languages, a distinct architectural model, and related concepts, technologies, and frameworks. This definitely sounds like a whole new category which is parallel to object orientation. Almost one in which you would expect an entirely new language to exist for. Like procedural C and object oriented C#. Here is my understanding: In real life, we don't have entirely new language for SOA. And most application which have SOA architecture have an object oriented design underneath it. SOA is a "strategy" to make the entire application/service distributed and reliable. SOA needs OOPS working underneath it. Is this correct? Where does SOA (if at all it does) fit in with object oriented programming practices? Edit: I have learnt through answers that OOA and SOA work with each other and cannot be compared (in a "which is better" way). I have changed the title to "Relationship between SOA and OOA" rather than "comparison".

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  • Plan for your OpenWorld experience

    - by jeffrey.waterman
    Here is a partial list of the events which will take place at Oracle OpenWorld 2012, please take time out of your conference activities to get to these important, and informative, events: Attend the Sessions: General Session: Public Sector Wednesday, 3 October 10:15 a.m. – 11:15 a.m. Westin San Francisco Market Street – Metropolitan III Oracle Exadata, Oracle Exalogic, Oracle Exalytics, and Big Data Solutions in the Public Sector Wednesday, 3 October 11:45 a.m. – 12:45 p.m. Westin San Francisco Market Street – City Room Best Practices in the Use of Middleware for Information Sharing Across Agencies Wednesday, 3 October 1:15 p.m. – 2:15 p.m. Westin San Francisco Market Street – City Room Upgrading PeopleSoft Applications in the Public Sector Wednesday, 3 October 1:15 p.m. – 2:15 p.m. Westin San Francisco Market Street – Franciscan I Shared Services in Public Sector Organizations Wednesday, 3 October 3:30 p.m. – 4:30 p.m. Westin San Francisco Market Street – City Room Achieving Agility Through Closed-Loop Oracle Policy Automation Wednesday, 3 October 5:00 p.m. – 6:00 p.m. Westin San Francisco Market Street – Franciscan I The Value of Oracle E-Business Suite in the Public Sector Wednesday, 3 October 5:00 p.m. – 6:00 p.m. Westin San Francisco Market Street – City Ballroom Public Sector Reception Monday, 1 October 6:30pm – 9:30 pm Jillian’s, 101 Fourth Street

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  • Registration Now Open: Virtual Developer Day, North America, APAC & Europe

    - by Tanu Sood
    Is your organization looking at developing Web or Mobile application based upon the Oracle platform?  Oracle is offering a virtual event for Developer Leads, Managers and Architects to learn more about developing Web, Mobile and beyond based on Oracle applications. This event will provide sessions that range from introductory overviews to technical deep dives covering Oracle's strategic framework for developing multi-channel enterprise applications for the Oracle platforms. Multiple tracks cover every interest and every level and include live online Q&A chats with Oracle's technical staff. For registration and information on Vortual Developer Day: Oracle ADF Development, please follow the link HERE Sign up for one of the following events below: Americas - Tuesday - November 19th / 9am to 1pm PDT / 12pm to 4pm EDT / 1pm to 5pm BRT APAC - Thursday - November 21st / 10am - 1:30pm IST (India) / 12:30pm - 4pm SGT (Singapore) / 3:30pm -7pm AESDT EMEA - Tuesday - November 26th / 9am - 1pm GMT / 1pm - 5pm GST / 2:30pm -6:30pm IST And for those interested in Cloud Application Foundation, including Weblogic and Coherence, don't forget to sign up for the following events: Americas - Tuesday, November 5, 2013 - 9 am - 1 pm PDT/ 12 pm - 4 pm EDT/ 1 pm - 5 pm BRT EMEA - December 3, 2013 - 9 a, - 1 pm GMT/ 1pm - 5pm GST/ 2:30 pm - 6:30 pm ISTThe event will guide you through tooling updates and best practices around developing applications with WebLogic and Coherence as target platforms.

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  • iOS 5 New Features vs Android

    - by kerry
    Browsing through the iOS 5 features list, I can’t help but notice a lot of it is catch up. Having owned both an iPhone and an Android for a considerable amount of time, I figured I would jot down my opinions. Notification Center – Completely ripped off from Android but looks good and is a much needed addition iMessage – This is very interesting as most people who would think it’s cool, probably really wouldn’t understand the significance.  Basically, Apple is adding an IM application to iOS.  Now iPhone / iPad users can sit around messaging each other how cool it is like Crackberry users circa 2003.  I guess the only real improvement over MMS is that you can easily setup groups, see when each other are typing, and don’t incur text messaging charges; at the expense of leaving your non-iOS buddies out (who wants to talk to those losers anyways?). Newstand – An app update and not an OS one (Apple typically doesn’t make distinctions).  It all seems like stuff my current Nook stuff will do.  Note: I did look to compare prices but it seems that information is not available without downloading iTunes.  lame. Reminders – TODO lists are ho hum, but the ability to have reminders when you arrive or leave a position is pretty cool. Twitter integration – The fact that the best Apple can come up with is ‘one at a timing’ online service integration is laughable at best. Camera – Can control it from the lock screen.  Now you’ll have tons of pocket lint photos in your iCloud to go along with the wicked shot of that cheetah that just unexpectedly ran by your apartment. Photos – Speaking of iCloud, all of your devices photos will be synced through it.  That’s cool I guess, not sure if Android will do the same. Safari – What?  You haven’t been reading rss feeds on your device this whole time?  Something tells me you aren’t about to start. PC Free – Finely Apple untethers the iPhone.  What took them so long? Game Center – This should be an interesting service.  Attention Apple fanboys immediately forget how they are blatantly copying Microsoft achievements (at least rename them). Wifi Sync – Just couldn’t cut the cord completely could they?  For what it’s worth, the Zune has been doing this for 5 years now. All in all a pretty big update.  Mostly iCloud.  Mostly keeping up the mobile status quo.  As an Android user, I can’t say there is anything I am envious of.

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