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• Announcing the Next AppAdvantage IT Leader Documentary

  - by Tanu Sood

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Close on the heels of the very successful launch of Oracle BPM 12c, we are so excited to be announcing the next video in the Oracle AppAdvantage IT Leaders Series. As you know, the Oracle AppAdvantage IT Leaders Series profiles a successful executive in an industry leading organization that has embarked on a business transformation or platform modernization journey by taking full advantage of the Oracle AppAdvantage pace layered architecture. Tune in on Tuesday, September 9th at 10 am Pacific/1 pm Eastern to catch our IT executive, Regis Louis in an in-depth conversation with IT executives from Siram S.p.a., a major energy services management company in Italy. The documentary will explore how the company is doing process orchestration and business process management to build inter-department collaboration, maintain data integrity and offer complete transparency throughout their Request for Proposal (RFP) process. Oracle’s technology expert will then do a comprehensive walk-through of Siram’s IT model, the various components and how Oracle Fusion Middleware technologies are enabling their Oracle E-Business Suite processes. Experts will be at hand to answer your questions live. Check out this live documentary webcast and find out how organizations like yours are building business agility leveraging existing investments in Oracle Applications. Register today. And if you are on twitter, send your questions to @OracleMiddle with #ITLeader, #AppAdvantage. We look forward to connecting with you on Tue, Sep 9. Siram Achieves Commercial Efficiency with Improved Business Process Agility Date: Tuesday, September 9, 2014 Time: 10:00 AM PT / 1:00 PM ET /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• What is going on in this SAT/vector projection code?

  - by ssb

  I'm looking at the example XNA SAT collision code presented here: http://www.xnadevelopment.com/tutorials/rotatedrectanglecollisions/rotatedrectanglecollisions.shtml See the following code: private int GenerateScalar(Vector2 theRectangleCorner, Vector2 theAxis) { //Using the formula for Vector projection. Take the corner being passed in //and project it onto the given Axis float aNumerator = (theRectangleCorner.X * theAxis.X) + (theRectangleCorner.Y * theAxis.Y); float aDenominator = (theAxis.X * theAxis.X) + (theAxis.Y * theAxis.Y); float aDivisionResult = aNumerator / aDenominator; Vector2 aCornerProjected = new Vector2(aDivisionResult * theAxis.X, aDivisionResult * theAxis.Y); //Now that we have our projected Vector, calculate a scalar of that projection //that can be used to more easily do comparisons float aScalar = (theAxis.X * aCornerProjected.X) + (theAxis.Y * aCornerProjected.Y); return (int)aScalar; } I think the problems I'm having with this come mostly from translating physics concepts into data structures. For example, earlier in the code there is a calculation of the axes to be used, and these are stored as Vector2, and they are found by subtracting one point from another, however these points are also stored as Vector2s. So are the axes being stored as slopes in a single Vector2? Next, what exactly does the Vector2 produced by the vector projection code represent? That is, I know it represents the projected vector, but as it pertains to a Vector2, what does this represent? A point on a line? Finally, what does the scalar at the end actually represent? It's fine to tell me that you're getting a scalar value of the projected vector, but none of the information I can find online seems to tell me about a scalar of a vector as it's used in this context. I don't see angles or magnitudes with these vectors so I'm a little disoriented when it comes to thinking in terms of physics. If this final scalar calculation is just a dot product, how is that directly applicable to SAT from here on? Is this what I use to calculate maximum/minimum values for overlap? I guess I'm just having trouble figuring out exactly what the dot product is representing in this particular context. Clearly I'm not quite up to date on my elementary physics, but any explanations would be greatly appreciated.

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• How far should an entity take care of its properties values by itself?

  - by Kharlos Dominguez

  Let's consider the following example of a class, which is an entity that I'm using through Entity Framework. - InvoiceHeader - BilledAmount (property, decimal) - PaidAmount (property, decimal) - Balance (property, decimal) I'm trying to find the best approach to keep Balance updated, based on the values of the two other properties (BilledAmount and PaidAmount). I'm torn between two practices here: Updating the balance amount every time BilledAmount and PaidAmount are updated (through their setters) Having a UpdateBalance() method that the callers would run on the object when appropriate. I am aware that I can just calculate the Balance in its getter. However, it isn't really possible because this is an entity field that needs to be saved back to the database, where it has an actual column, and where the calculated amount should be persisted to. My other worry about the automatically updating approach is that the calculated values might be a little bit different from what was originally saved to the database, due to rounding values (an older version of the software, was using floats, but now decimals). So, loading, let's say 2000 entities from the database could change their status and make the ORM believe that they have changed and be persisted back to the database the next time the SaveChanges() method is called on the context. It would trigger a mass of updates that I am not really interested in, or could cause problems, if the calculation methods changed (the entities fetched would lose their old values to be replaced by freshly recalculated ones, simply by being loaded). Then, let's take the example even further. Each invoice has some related invoice details, which also have BilledAmount, PaidAmount and Balance (I'm simplifying my actual business case for the sake of the example, so let's assume the customer can pay each item of the invoice separately rather than as a whole). If we consider the entity should take care of itself, any change of the child details should cause the Invoice totals to change as well. In a fully automated approach, a simple implementation would be looping through each detail of the invoice to recalculate the header totals, every time one the property changes. It probably would be fine for just a record, but if a lot of entities were fetched at once, it could create a significant overhead, as it would perform this process every time a new invoice detail record is fetched. Possibly worse, if the details are not already loaded, it could cause the ORM to lazy-load them, just to recalculate the balances. So far, I went with the Update() method-way, mainly for the reasons I explained above, but I wonder if it was right. I'm noticing I have to keep calling these methods quite often and at different places in my code and it is potential source of bugs. It also has a detrimental effect on data-binding because when the properties of the detail or header changes, the other properties are left out of date and the method has no way to be called. What is the recommended approach in this case?

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• Collaborative Whiteboard using WebSocket in GlassFish 4 - Text/JSON and Binary/ArrayBuffer Data Transfer (TOTD #189)

  - by arungupta

  This blog has published a few blogs on using JSR 356 Reference Implementation (Tyrus) as its integrated in GlassFish 4 promoted builds. TOTD #183: Getting Started with WebSocket in GlassFish TOTD #184: Logging WebSocket Frames using Chrome Developer Tools, Net-internals and Wireshark TOTD #185: Processing Text and Binary (Blob, ArrayBuffer, ArrayBufferView) Payload in WebSocket TOTD #186: Custom Text and Binary Payloads using WebSocket One of the typical usecase for WebSocket is online collaborative games. This Tip Of The Day (TOTD) explains a sample that can be used to build such games easily. The application is a collaborative whiteboard where different shapes can be drawn in multiple colors. The shapes drawn on one browser are automatically drawn on all other peer browsers that are connected to the same endpoint. The shape, color, and coordinates of the image are transfered using a JSON structure. A browser may opt-out of sharing the figures. Alternatively any browser can send a snapshot of their existing whiteboard to all other browsers. Take a look at this video to understand how the application work and the underlying code. The complete sample code can be downloaded here. The code behind the application is also explained below. The web page (index.jsp) has a HTML5 Canvas as shown: <canvas id="myCanvas" width="150" height="150" style="border:1px solid #000000;"></canvas> And some radio buttons to choose the color and shape. By default, the shape, color, and coordinates of any figure drawn on the canvas are put in a JSON structure and sent as a message to the WebSocket endpoint. The JSON structure looks like: { "shape": "square", "color": "#FF0000", "coords": { "x": 31.59999942779541, "y": 49.91999053955078 }} The endpoint definition looks like: @WebSocketEndpoint(value = "websocket",encoders = {FigureDecoderEncoder.class},decoders = {FigureDecoderEncoder.class})public class Whiteboard { As you can see, the endpoint has decoder and encoder registered that decodes JSON to a Figure (a POJO class) and vice versa respectively. The decode method looks like: public Figure decode(String string) throws DecodeException { try { JSONObject jsonObject = new JSONObject(string); return new Figure(jsonObject); } catch (JSONException ex) { throw new DecodeException("Error parsing JSON", ex.getMessage(), ex.fillInStackTrace()); }} And the encode method looks like: public String encode(Figure figure) throws EncodeException { return figure.getJson().toString();} FigureDecoderEncoder implements both decoder and encoder functionality but thats purely for convenience. But the recommended design pattern is to keep them in separate classes. In certain cases, you may even need only one of them. On the client-side, the Canvas is initialized as: var canvas = document.getElementById("myCanvas");var context = canvas.getContext("2d");canvas.addEventListener("click", defineImage, false); The defineImage method constructs the JSON structure as shown above and sends it to the endpoint using websocket.send(). An instant snapshot of the canvas is sent using binary transfer with WebSocket. The WebSocket is initialized as: var wsUri = "ws://localhost:8080/whiteboard/websocket";var websocket = new WebSocket(wsUri);websocket.binaryType = "arraybuffer"; The important part is to set the binaryType property of WebSocket to arraybuffer. This ensures that any binary transfers using WebSocket are done using ArrayBuffer as the default type seem to be blob. The actual binary data transfer is done using the following: var image = context.getImageData(0, 0, canvas.width, canvas.height);var buffer = new ArrayBuffer(image.data.length);var bytes = new Uint8Array(buffer);for (var i=0; i<bytes.length; i++) { bytes[i] = image.data[i];}websocket.send(bytes); This comprehensive sample shows the following features of JSR 356 API: Annotation-driven endpoints Send/receive text and binary payload in WebSocket Encoders/decoders for custom text payload In addition, it also shows how images can be captured and drawn using HTML5 Canvas in a JSP. How could this be turned in to an online game ? Imagine drawing a Tic-tac-toe board on the canvas with two players playing and others watching. Then you can build access rights and controls within the application itself. Instead of sending a snapshot of the canvas on demand, a new peer joining the game could be automatically transferred the current state as well. Do you want to build this game ? I built a similar game a few years ago. Do somebody want to rewrite the game using WebSocket APIs ? :-) Many thanks to Jitu and Akshay for helping through the WebSocket internals! Here are some references for you: JSR 356: Java API for WebSocket - Specification (Early Draft) and Implementation (already integrated in GlassFish 4 promoted builds) Subsequent blogs will discuss the following topics (not necessary in that order) ... Error handling Interface-driven WebSocket endpoint Java client API Client and Server configuration Security Subprotocols Extensions Other topics from the API

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• How do you conquer the challenge of designing for large screen real-estate?

  - by Berin Loritsch

  This question is a bit more subjective, but I'm hoping to get some new perspective. I'm so used to designing for a certain screen size (typically 1024x768) that I find that size to not be a problem. Expanding the size to 1280x1024 doesn't buy you enough screen real estate to make an appreciable difference, but will give me a little more breathing room. Basically, I just expand my "grid size" and the same basic design for the slightly smaller screen still works. However, in the last couple of projects my clients were all using 1080p (1920x1080) screens and they wanted solutions to use as much of that real estate as possible. 1920 pixels across provides just under twice the width I am used to, and the wide screen makes some of my old go to design approaches not to work as well. The problem I'm running into is that when presented with so much space, I'm confronted with some major problems. How many columns should I use? The wide format lends itself to a 3 column split with a 2:1:1 split (i.e. the content column bigger than the other two). However, if I go with three columns what do I do with that extra column? How do I make efficient use of the screen real estate? There's a temptation to put everything on the screen at once, but too much information actually makes the application harder to use. White space is important to help make sense of complex information, but too much makes related concepts look too separate. I'm usually working with web applications that have complex data, and visualization and presentation is key to making sense of the raw data. When your user also has a large screen (at least 24"), some information is out of eye sight and you need to move the pointer a long distance. How do you make sure everything that's needed stays within the visual hot points? Simple sites like blogs actually do better when the width is constrained, which results in a lot of wasted real estate. I kind of wonder if having the text box and the text preview side by side would be a big benefit for the admin side of that type of screen? (1:1 two column split). For your answers, I know almost everything in design is "it depends". What I'm looking for is: General principles you use How your approach to design has changed I'm finding that i have to retrain myself how to work with this different format. Every bump in resolution I've worked through to date has been about 25%: 640 to 800 (25% increase), 800 to 1024 (28% increase), and 1024 to 1280 (25% increase). However, the jump from 1280 to 1920 is a good 50% increase in space--the equivalent from jumping from 640 straight to 1024. There was no commonly used middle size to help learn lessons more gradually.

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• Speed up your Silverlight Debugging for large projects

  - by Aligned

  I'm working on a 5+ year old ASP.NET project that has 74+ projects and we've been adding new Silverlight applications to run in the ASP.NET page islands. My machine at work isn't the most powerful, so I find myself waiting a lot for the whole thing to build. I'm using Visual Studio 2010, so that takes up a lot of resources as well. This causes me to get distracted and I start looking at the news... I need to combat that more :-). I can't get a new machine, that's up to someone else, so I've found a few tricks to help. 1. Only build the Silverlight project you're working with. This will build all referenced projects (you can see these by right clicking and clicking Project Dependencies) and package a new XAP (you can see all the actions in your output build window). Then refresh your page with the Silverlight app and it's up-to-date. 2. I was working with a co-worker (thanks Jordan) who was using the the Debug -> attach to processes window. In the Attach to: row there is a "Select..." button. In the dialog, click "Debug these code types:" and select Silverlight. Hit ok. Then all you need to do is find your process (you might need to click the refresh button). I'm usually debugging in IE, so I select the first one and push "i" on the keyboard. That brings me to the IE windows open. Find the one with type of Silverlight, x86. It is usually directly above one with type of x86 that has the page title for "title". Click attach and watch your output window spit out messages about loading debug symbols and your breakpoints enabled (if this doesn't happen you chose the wrong process, hit stop and try again). Now you can debug the client code as normal, server code requires a full F5 or attaching to the correct process. To improve this even further, bind the menu item to a key stroke. I chose ctrl + x, x. (Tools -> Options -> Keyboard, search for Debug.AttachToProcess, set the shortcut keys globaly and assign). Most of the time I build the project, then hit ctrl + x, x then i, then enter and I'm debugging. The process I want is usually the first IE in the list.

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• 3 Monitors, Ubuntu 12.04, Gnome 3, 2 nvidia cards, WITH xrandr or xinerama?

  - by Josh

  Ok. I have been banging my head against the wall for over a week now trying to get 3 monitors to work. I have: 1 - Nvidia 8600 GT 512MB PCIEx16 1 - Nvidia GT 240 1GB PCIEx16 They are not running in SLI (obviously). I have tried to use everything from tutorials to a few templates, all the way up to nvidia-settings, etc etc etc.. From what I hear, Xinerama doesnt like gnome 3 because of the compositing, although I have read a lot about using Xrandr instead, and getting the compositing working, but alas, I cannot. It always either crashes X and I have to replace the xorg.conf with my backup, or it defaults to the gnome-classic desktop, and on top of that, when it does default, it keeps adding more and more panels. Basically, I want to be able to use all 3 monitors (yes, just like in windows) to drag and drop from different windows. I have xorg-edit, but I am still not too sure on how to set this up? Is there any way to: A Get compositing working with 3 monitors, 2 nvidia cards, xinerama, and gnome 3? or BUse twinview with 3 monitors (I have heard it can be done by manually editing xorg.conf) or CSet up Xrandr to draw all 3 monitors with compositing. or DUse separate X for each monitor, and be able to use gnome with compositing, as well as drag between all 3 or EANYTHING. lol. I just want this to work. Any help you can provide would be greatly appreciated. BTW, I am running an ubuntu mini install with gnome. Everything works great but this. I can run it fine with 2 monitors and compositing, but not with 3. Also, what is the best GUI tool for editing xorg.conf? Im not finding anything that is up to date at all, and also is understandable by humans. haha. Im actually an engineer by trade, and have been working with computers a LONG time, but this xorg.conf stuff is really confusing the crap out of me. lol Thanks!

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• MySQL Connector/Net 6.6.4 RC1 has been released

  - by fernando

  MySQL Connector/Net 6.6.4, a new version of the all-managed .NET driver  for MySQL has been released.  This is the Release Candidate intended to introduce users to the new features in the release.  This release is feature complete it should be stable enough for users to understand the new features and how we expect them to work.  As is the case with all non-GA releases, it should not be used in any production environment.  It is appropriate for use with MySQL server versions 5.0-5.6 It is now available in source and binary form from http://dev.mysql.com/downloads/connector/net/#downloads and mirror sites (note that not all mirror sites may be up to date at this point-if you can't find this version on some mirror, please try again later or choose another download site.) The 6.6 version of MySQL Connector/Net brings the following new features:   * Stored routine debugging   * Entity Framework 4.3 Code First support   * Pluggable authentication (now third parties can plug new authentications mechanisms into the driver).   * Full Visual Studio 2012 support: everything from Server Explorer to Intellisense&  the Stored Routine debugger. The following specific fixes are addressed in this version: - Fixed Entity Framework + mysql connector/net in partial trust throws exceptions (MySql bug #65036, Oracle bug #14668820). - Added support in Parser for Datetime and Time types with precision when using Server 5.6 (No bug Number). - Fix for bug TIMESTAMP values are mistakenly represented as DateTime with Kind = Local (Mysql bug #66964, Oracle bug #14740705). The release is available to download athttp://dev.mysql.com/downloads/connector/net/6.6.html Documentation ------------------------------------- You can view current Connector/Net documentation at http://dev.mysql.com/doc/refman/5.5/en/connector-net.html For specific topics: Stored Routine Debugger:http://dev.mysql.com/doc/refman/5.5/en/connector-net-visual-studio-debugger.html Authentication plugin:http://dev.mysql.com/doc/refman/5.5/en/connector-net-programming-authentication-user-plugin.html You can find our team blog at http://blogs.oracle.com/MySQLOnWindows. You can also post questions on our forums at http://forums.mysql.com/. Enjoy and thanks for the support!

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• ATG Live Webcast Nov. 8th: Advanced Management of EBS with Oracle Enterprise Manager

  - by Bill Sawyer

  The task of managing and monitoring Oracle E-Business Suite environments can be very challenging. The Application Management Pack plug-in is part of Oracle Enterprise Manager 12c Application Management Suite for Oracle E-Business Suite. The Application Management Pack plug-in is designed to monitor and manage all the different technologies that constitute Oracle E-Business Suite applications, including midtier, configuration, host, and database management—to name just a few. Customers that have implemented Oracle Enterprise Manager have experienced dramatic improvements in system visibility, diagnostic capability, and administrator productivity. This webcast will highlight the key features and benefits of Oracle Enterprise Manager, the latest version of the Oracle Application Management Suite for Oracle E-Business Suite. Advanced Management of Oracle E-Business Suite with Oracle Enterprise Manager Date:                Thursday, November 8, 2012Time:               8:00 AM - 9:00 AM Pacific Standard TimePresenters:   Angelo Rosado, Principal Product Manager, E-Business Suite ATG                         Lauren Cohn, Principal Curriculum Developer, E-Business Suite ATGWebcast Registration Link (Preregistration is optional but encouraged)To hear the audio feed:   Domestic Participant Dial-In Number:           877-697-8128    International Participant Dial-In Number:      706-634-9568    Additional International Dial-In Numbers Link:    Dial-In Passcode:                                              103191To see the presentation:    The Direct Access Web Conference details are:    Website URL: https://ouweb.webex.com    Meeting Number:  591460967 If you miss the webcast, or you have missed any webcast, don't worry -- we'll post links to the recording as soon as it's available from Oracle University.  You can monitor this blog for pointers to the replay. And, you can find our archive of our past webcasts and training here. If you have any questions or comments, feel free to email Bill Sawyer (Senior Manager, Applications Technology Curriculum) at BilldotSawyer-AT-Oracle-DOT-com.

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• Configuring trace file size and number in WebCenter Content 11g

  - by Kyle Hatlestad

  Lately I've been doing a lot of debugging using the System Output tracing in WebCenter Content 11g.  This is built-in tracing in the content server which provides a great level of detail on what's happening under the hood.  You can access the settings as well as a view of the tracing by going to Administration -> System Audit Information.  From here, you can select the tracing sections to include.  Some of my personal favorites are searchquery,  systemdatabase, userstorage, and indexer.  Usually I'm trying to find out some information regarding a search, database query, or user information.  Besides debugging, it's also very helpful for performance tuning. One of the nice tricks with the tracing is it honors the wildcard (*) character.  So you can put in 'schema*' and gather all of the schema related tracing.  And you can notice if you select 'all' and update, it changes to just a *.   To view the tracing in real-time, you simply go to the 'View Server Output' page and the latest tracing information will be at the bottom. This works well if you're looking at something pretty discrete and the system isn't getting much activity.  But if you've got a lot of tracing going on, it would be better to go after the trace log file itself.  By default, the log files can be found in the <content server instance directory>/data/trace directory. You'll see it named 'idccs_<managed server name>_current.log.  You may also find previous trace logs that have rolled over.  In this case they will identified by a date/time stamp in the name.  By default, the server will rotate the logs after they reach 1MB in size.  And it will keep the most recent 10 logs before they roll off and get deleted.  If your server is in a cluster, then the trace file should be configured to be local to the node per the recommended configuration settings. If you're doing some extensive tracing and need to capture all of the information, there are a couple of configuration flags you can set to control the logs. #Change log size to 10MB and number of logs to 20FileSizeLimit=10485760FileCountLimit=20 This is set by going to Admin Server -> General Configuration and entering them in the Additional Configuration Variables: section.  Restart the server and it should take on the new logging settings. 

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• 2012 EC Election Ballot open; Meet the Candidates Call tomorrow

  - by heathervc

  The JCP Executive Committee (EC) Election ballot is now open and all of the candidates' nominations materials are now available on JCP.org -- note that two new candidates were nominated late last week:  Liferay and North Sixty-One. It is shaping up to be an exciting election this year! The ratified candidates are:  Cinterion, Credit Suisse, Fujitsu and HP.The elected candidates are (9 candidates, 2 open seats):  Cisco Systems, CloudBees, Giuseppe Dell'Abate, Liferay, London Java Community, MoroccoJUG, North Sixty-One, Software AG, and Zero Turnaround. Tomorrow, 18 October, we will hold an open teleconference for the Java Community to meet the candidates and ask questions regarding their nomination.  We hope you will be able to participate in the call.  Should the time be inconvenient, a recording will be made available for download, and candidate questions may be posted on this blog entry or sent to [email protected]. Topic: Meet the EC Candidates Date: Thursday, October 18, 2012 Time: 9:30 am, Pacific Daylight Time (San Francisco, GMT-07:00) Meeting Number: 807 818 225 Meeting Password: MeetEC ------------------------------------------------------- To join the online meeting (Now from mobile devices) ------------------------------------------------------- 1. Go to https://jcp.webex.com/jcp/j.php?ED=186721592&UID=0&PW=NMmUzNjY5ZTMw&RT=MiM0 2. If requested, enter your name and email address. 3. If a password is required, enter the meeting password: MeetEC 4. Click "Join". To view in other time zones or languages, please click the link: https://jcp.webex.com/jcp/j.php?ED=186721592&UID=0&PW=NMmUzNjY5ZTMw&ORT=MiM0 ------------------------------------------------------- To join the audio conference only -------------------------------------------------------     +1 (866) 682-4770     Outside the US: global access numbers  https://www.intercallonline.com/portlets/scheduling/viewNumbers/listNumbersByCode.do?confCode=6279803 or +1 (408) 774-4073     Conference code: 9454597     Security code: JCPEC (52732)------------------------------------------------------- For assistance ------------------------------------------------------- 1. Go to https://jcp.webex.com/jcp/mc 2. On the left navigation bar, click "Support".

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• Understanding When Social Interactions Should Be Resolved in Another Channel

  - by Christina McKeon

  Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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• Will not supporting IE or older browsers drive away potential visitors/users of my site? [closed]

  - by XToro

  Normally a SO browser but this question doesn't fit there, hopefully it fits here. I just want to ask from web designers' point of view if it's wrong to not care about supporting Internet Explorer or older browsers. The site I'm designing looks great in all browsers except IE9-. There are certain things that IE doesn't support or behave like other browsers; webkit stuff, some CSS styles, drop-and-drop files from OS etc etc, but it all works great in Safari, FireFox, Chrome etc. Should I be that concerned? I know there are several people that use IE, but it's limitations have just been causing me more work by having to come up with workarounds. From what I've read, many of the issues I've been having should be solved with IE10, but not everybody keeps up to date. I know of several people who are still using IE6! Again, I'm hoping this is the right place to ask a question like this, and if not, please point me to the right stack exchange site instead of just downvoting me. Thanks! EDIT: Upon further research.... So far this year, IE(all versions) and Chrome have been neck and neck as the top, with IE only squeaking by Chrome, and FireFox a close 3rd. But looking at the top 10 browsers, IE6 doesn't even show up on this list in which the lowest percentage is 1.92%. Source : http://www.w3counter.com/globalstats.php?year=2012&month=7 Having a look at this other site, IE6 shows up in 11th place out of 12, just before "Other" http://www.sitepoint.com/browser-trends-february-2012/ This makes me a little more wary of not spending more time on IE compatibility. However, my site will not be going to a live beta until October or November, and I'm hoping that IE10 will have more features coded into it. Currently, I've written my upload page which is a "drag-and-drop files from the OS" type to simply display "IE is not supported", leaving no other option for IE users to upload pictures because I've spent so much time writing the uploader which does many things other than just upload the files. I will be changing this kinda cold "Access Denied" to a suggestion to upgrade, or install other browsers, with download links for each. Big thanks for the posts here and the interesting links!

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• SSMS Tools Pack 3.0 is out. Full SSMS 2014 support and improved features.

  - by Mladen Prajdic

  With version 3.0 the SSMS 2014 is fully supported. Since this is a new major version you'll eventually need a new license. Please check the EULA to see when. As a thank you for your patience with this release, everyone that bought the SSMS Tools Pack after April 1st, the release date of SQL Server 2014, will receive a free upgrade. You won't have to do anything for this to take effect. First thing you'll notice is that the UI has been completely changed. It's more in line with SSMS and looks less web-like. Also the core has been updated and rewritten in some places to be better suited for future features. Major improvements for this release are: Window Connection Coloring Something a lot of people have asked me over the last 2 years is if there's a way to color the tab of the window itself. I'm very glad to say that now it is. In SSMS 2012 and higher the actual query window tab is also colored at the top border with the same color as the already existing strip making it much easier to see to which server your query window is connected to even when a window is not focused. To make it even better, you can not also specify the desired color based on the database name and not just the server name. This makes is useful for production environments where you need to be careful in which database you run your queries in. Format SQL The format SQL core was rewritten so it'll be easier to improve it in future versions. New improvement is the ability to terminate SQL statements with semicolons. This is available only in SSMS 2012 and up. Execution Plan Analyzer A big request was to implement the Problems and Solutions tooltip as a window that you can copy the text from. This is now available. You can move the window around and copy text from it. It's a small improvement but better stuff will come. SQL History Current Window History has been improved with faster search and now also shows the color of the server/database it was ran against. This is very helpful if you change your connection in the same query window making it clear which server/database you ran query on. The option to Force Save the history has been added. This is a menu item that flushes the execution and tab content history save buffers to disk. SQL Snippets Added an option to generate snippet from selected SQL text on right click menu. Run script on multiple databases Configurable database groups that you can save and reuse were added. You can create groups of preselected databases to choose from for each server. This makes repetitive tasks much easier New small team licensing option A lot of requests came in for 1 computer, Unlimited VMs option so now it's here. Hope it serves you well.

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• git commit –m “CodePlex now supports Git!”

  Finally, yes, CodePlex now supports Git! Git has been one of the top rated requests from the CodePlex community for some time: Admittedly, when we launched CodePlex, we never expected that at some point we would be running a source control system originally invented by Linus Torvalds to use for the Linux kernel. Though I would also say, nobody would have thought the open source ecosystem would be as important to Microsoft as it has become now. Giving CodePlex users what they ask for and supporting their open source efforts has always been important to us, and we have a long list of improvements planned, so stay tuned as we have more up our sleeves! Why Git? So why Git? CodePlex already has Mercurial for distributed version control and TFS (which also supports subversion clients) for centralized version control. The short answer is that the CodePlex community voted, loud and clear, that Git support was critical. Additionally, we just like it, we use Git on our team every day and making the DVCS workflows more available to the CodePlex community is just the right thing to do. Forks and Pull Requests One of the capabilities that distributed version control systems, such as Mercurial and Git, enable is the Fork and Pull Request workflow.  Just like with Mercurial, projects configured to use Git enable Forking the source and submitting contributions back via Pull Requests. The Fork/Pull Request workflow is a key accelerator to many open source projects and you will see improvements in our support coming later this year. More Choice With the addition of Git, now CodePlex has three options when it comes to Open Source project hosting. Projects can now select between TFS, Mercurial, and Git. Each developer has their own preferences, and for some, centralized version control makes more sense to them. For others, DVCS is the only way to go. We’re equally committed to supporting both these technologies for our users. You can get started today by creating a new project or contribute to an existing project by creating a fork. For help on getting started with Git on CodePlex, see our help documentation here. If you would like to switch your project to use Git, please contact us at CodePlex Support with your project information, and we will be happy to help you out. We're Listening CodePlex is your community, and we want to deliver the experiences you need to have a successful open source project. We want your ideas and feedback to make CodePlex a great development community.  The issue tracker on CodePlex is publicly available. Add suggestions or vote up existing suggestions. And you can always find us on Twitter, I’m @mgroves84; follow us to keep up to date with our latest releases: @codeplex

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• Get Proactive With AutoVue Support!

  - by GrahamOracle

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} I’m pleased to announce the AutoVue “Get Proactive” page within the My Oracle Support portal. This new dynamic document links to valuable resources for AutoVue users, administrators, and integrators – Not only to remain up-to-date on Support and technical topics, but also to enhance your knowledge in planning for upgrade and maintenance activities for your AutoVue products. To access the AutoVue Get Proactive page, log into the MOS portal, search for note number 432.1 in the search field at the top-right, and once in the document select “Agile and AutoVue” from the dropdown (as shown in the following screenshot): The Get Proactive page is a working document, and we plan to include new resources as they become available. Therefore make sure to bookmark the document, and if you have any suggestions please post them using the ‘Add Comment’ feature within the document, or through the AutoVue Community. Normal 0 false false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Sql Table Refactoring Challenge

  Ive been working a bit on cleaning up a large table to make it more efficient.  I pretty much know what I need to do at this point, but I figured Id offer up a challenge for my readers, to see if they can catch everything I have as well as to see if Ive missed anything.  So to that end, I give you my table: CREATE TABLE [dbo].[lq_ActivityLog]( [ID] [bigint] IDENTITY(1,1) NOT NULL, [PlacementID] [int] NOT NULL, [CreativeID] [int] NOT NULL, [PublisherID] [int] NOT NULL, [CountryCode] [nvarchar](10) NOT NULL, [RequestedZoneID] [int] NOT NULL, [AboveFold] [int] NOT NULL, [Period] [datetime] NOT NULL, [Clicks] [int] NOT NULL, [Impressions] [int] NOT NULL, CONSTRAINT [PK_lq_ActivityLog2] PRIMARY KEY CLUSTERED ( [Period] ASC, [PlacementID] ASC, [CreativeID] ASC, [PublisherID] ASC, [RequestedZoneID] ASC, [AboveFold] ASC, [CountryCode] ASC)WITH (PAD_INDEX = OFF, STATISTICS_NORECOMPUTE = OFF, IGNORE_DUP_KEY = OFF, ALLOW_ROW_LOCKS = ON, ALLOW_PAGE_LOCKS = ON) ON [PRIMARY]) ON [PRIMARY] And now some assumptions and additional information: The table has 200,000,000 rows currently PlacementID ranges from 1 to 5000 and should support at least 50,000 CreativeID ranges from 1 to 5000 and should support at least 50,000 PublisherID ranges from 1 to 500 and should support at least 50,000 CountryCode is a 2-character ISO standard (e.g. US) and there is a country table with an integer ID already.  There are < 300 rows. RequestedZoneID ranges from 1 to 100 and should support at least 50,000 AboveFold has values of 1, 0, or 1 only. Period is a date (no time). Clicks range from 0 to 5000. Impressions range from 0 to 5000000. The table is currently write-mostly.  Its primary purpose is to log advertising activity as quickly as possible.  Nothing in the rest of the system reads from it except for batch jobs that pull the data into summary tables. Heres the current information on the database tables size: Design Goals This table has been in use for about 5 years and has performed very well during that time.  The only complaints we have are that it is quite large and also there are occasionally timeouts for queries that reference it, particularly when batch jobs are pulling data from it.  Any changes should be made with an eye toward keeping write performance optimal  while trying to reduce space and improve read performance / eliminate timeouts during read operations. Refactor There are, I suggest to you, some glaringly obvious optimizations that can be made to this table.  And Im sure there are some ninja tweaks known to SQL gurus that would be a big help as well.  Ill post my own suggested changes in a follow-up post for now feel free to comment with your suggestions. Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Why does my goblin only choose a walk direction once?

  - by Eogcloud

  I'm working on a simpe 2d canvas game that has a small goblin sprite who I want to get pathing around the screen. What I originally tried was a random roll that would choose a direction, the goblin would walk that direction. It didnt work effectively, he sort of wobbled in one spot. Here's my current apporach but he only runs in a rundom direction and doesnt change. What am I doing wrong? Here's all the relevant code to the goblin object and movement. var goblin = { speed: 100, pos: [0, 0], dir: 1, changeDir: true, stepCount: 0, stepTotal: 0, sprite: new Sprite( goblinImage, [0,0], [30,45], 6, [0,1,2,3,2,1], true) }; function getNewDir(){ goblin.dir = Math.floor(Math.random()*4)+1; }; function checkGoblinMovement(){ if(goblin.changeDir){ goblin.changeDir = false; goblin.stepCount = 0; goblin.stepTotal = Math.floor(Math.random*650)+1; getNewDir(); } else { if(goblin.stepCount === goblin.stepTotal){ goblin.changeDir = true; } } }; function update(delta){ healthCheck(); if(isGameOver){ gameOver(); } if(!isGameOver){ updateCharLevel(); keyboardInput(delta); moveGoblin(delta); checkGoblinMovement(); goblin.sprite.update(delta); //update sprites if(mainChar.kills!=0 && bloodReady){ for(var i=0; i<bloodArray.length; i++){ bloodArray[i].sprite.update(delta); } } //collision detection if(collision(mainChar, goblin)) { combatOutcome(combatEvent()); combatCleanup(); } } }; function main(){ var now = Date.now(); var delta = (now - then)/1000; if(!isGameOver){ update(delta); } draw(); then = now; }; function moveGoblin(delta){ goblin.stepCount++; if(goblin.dir === 1){ goblin.pos[1] -= goblin.speed * delta* 2; if(goblin.pos[1] <= 85){ goblin.pos[1] = 86; } } if(goblin.dir === 2){ goblin.pos[1] += goblin.speed * delta; if(goblin.pos[1] > 530){ goblin.pos[1] = 531; } } if(goblin.dir === 3){ goblin.pos[0] -= goblin.speed * delta; if(goblin.pos[0] < 0){ goblin.pos[0] = 1; } } if(goblin.dir === 4){ goblin.pos[0] += goblin.speed * delta* 2; if(goblin.pos[0] > 570){ goblin.pos[0] = 571; } } };

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• internet explorer and google chrome rendering issues

  - by jeansymolanza

  hi guys, i'm trying to build a login and main page on dreamweaver for a client and testing them in google chrome and internet explorer but i am running into a lot of unexpected difficulties. the main thing has to be the way the tables are being rendered on the different pages. it seems to appear well on google chrome but when i test the page under internet explorer there have been issues with the way the footer is being rendered. i've included several images showing the problem: login page on IE8 http://i39.tinypic.com/iz9lw3.jpg login page on google chrome http://i44.tinypic.com/1zn0qd2.jpg main page on IE8 http://i41.tinypic.com/2d0gyhf.jpg main page on google chrome http://i42.tinypic.com/2ry58aw.jpg login fail on IE8 http://i40.tinypic.com/2jea9ac.jpg login fail on google chrome http://i43.tinypic.com/sl35h2.jpg please help! i have included the source code below. i spent an entire night trying to figure out what was wrong but to little success. login page: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <link rel="stylesheet" href="resources/css_01.css"> <link rel="shortcut icon" href="resources/favicon.ico"> <title>Speedy CMS</title> <script src="SpryAssets/SpryValidationTextField.js" type="text/javascript"></script> <script src="SpryAssets/SpryValidationPassword.js" type="text/javascript"></script> <link href="SpryAssets/SpryValidationTextField.css" rel="stylesheet" type="text/css" /> <link href="SpryAssets/SpryValidationPassword.css" rel="stylesheet" type="text/css" /> </head> <body class="oneColElsCtr" background="resources/bg_01.jpg"> <div id="container"> <div id="mainContent"> <!-- start #mainContent --> <table id="Table_01" width="1024" height="100%" border="0" cellpadding="0" cellspacing="0"> <tr> <td valign="top" rowspan="3"> <img src="resources/login_01.png" width="93" height="440" alt=""></td> <td valign="top" rowspan="3"> <img src="resources/login_02.png" width="457" height="440" alt=""></td> <td valign="top"> <img src="resources/login_03.png" width="474" height="86" alt=""></td> </tr> <tr> <td valign="top"><img src="resources/login_04.png" width="474" height="89" /></td> </tr> <tr> <td valign="top" width="100%" height="100%" align="left"> <form ACTION="<?php echo $loginFormAction; ?>" METHOD="POST" name="login" > <h3 class="login">Username</h3> <span id="sprytextfield1"> <input name="username" type="text" class="input" /> </span> <h3 class="login">Password</h3> <span id="sprypassword1"> <input name="password" type="password" class="input" /> </span> <p></p> <div align="left" style="width:474px; padding-top: 10px; padding-left: 100px;"> <input name="login" type="submit" id="Log in" value="Log in" class="btn"/> </div> </p> </form> </td> </tr> </table> </div> </div> <!-- end #mainContent --> <!-- start #footer --> <?php include("resources/footer.php"); ?> <!-- end #footer --> <script type="text/javascript"> <!-- var sprytextfield1 = new Spry.Widget.ValidationTextField("sprytextfield1"); var sprypassword1 = new Spry.Widget.ValidationPassword("sprypassword1"); //--> </script> </body> </html> main page: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <link rel="stylesheet" href="resources/css_01.css"> <link rel="shortcut icon" href="resources/favicon.ico"> <title>Speedy CMS</title> <body class="oneColElsCtr" background="resources/bg_01.jpg"> <div id="container"> <div id="mainContent"> <!-- start #mainContent --> <table id="Table_01" width="1024" border="0" cellpadding="0" cellspacing="0"> <tr> <td rowspan="7"> <img src="resources/main_01.png" width="93" height="440" alt=""></td> <td colspan="2"> <img src="resources/main_02.png" width="457" height="95" alt=""></td> <td colspan="3" valign="bottom"> <!-- start #navbar --> <?php include("resources/navbar.php"); ?> <!-- end #navbar --> </td> </tr> <tr> <td colspan="2"> <img src="resources/main_04.png" width="457" height="1" alt=""></td> <td colspan="3" rowspan="2" valign="top"><a class="bottom2" href="<?php echo $logoutAction ?>">Log off</a></td> </tr> <tr> <td colspan="2"> <img src="resources/main_06.png" width="457" height="29" alt=""></td> </tr> <tr> <td rowspan="4"> <img src="resources/main_07.png" width="456" height="315" alt=""></td> <td colspan="2"> <img src="resources/main_08.png" width="75" height="94" alt=""></td> <td rowspan="3"> <img src="resources/main_09.png" width="6" height="281" alt=""></td> <td align="left" valign="middle" style="padding-left:20px;"><h2 class="home">Hello, <?php echo $_SESSION['MM_Username']; ?></h2></td> </tr> <tr> <td rowspan="3"> <img src="resources/main_11.png" width="1" height="221" alt="" /></td> <td> <img src="resources/main_12.png" width="74" height="90" alt=""></td> <td align="left" valign="middle" style="padding-left:20px;"><h3 class="home"><?php echo date("l F d, Y, h:i A"); ?></h3></td> </tr> <tr> <td> <img src="resources/main_14.png" width="74" height="97" alt="" /></td> <td align="left" valign="middle" style="padding-left:20px;"><h3 class="home">You currently have <a href="progress.php" class="main"><?php echo $totalCases; ?> claims</a> running</h3></td> </tr> <tr> <td colspan="3"> <img src="resources/main_16.png" width="474" height="34" alt=""></td> </tr> </table> </div> </div> <!-- end #mainContent --> <!-- start #footer --> <?php include("resources/footer.php"); ?> <!-- end #footer --> </body> </html> <?php mysql_free_result($tbl_accident); ?> login fail page <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <link rel="stylesheet" href="resources/css_01.css"> <link rel="shortcut icon" href="resources/favicon.ico"> <title>Speedy CMS</title> <script src="SpryAssets/SpryValidationTextField.js" type="text/javascript"></script> <script src="SpryAssets/SpryValidationPassword.js" type="text/javascript"></script> <link href="SpryAssets/SpryValidationTextField.css" rel="stylesheet" type="text/css" /> <link href="SpryAssets/SpryValidationPassword.css" rel="stylesheet" type="text/css" /> </head> <body class="oneColElsCtr" background="resources/bg_02.jpg"> <div id="container"> <div id="mainContent"> <table id="Table_01" width="1024" height="" border="0" cellpadding="0" cellspacing="0"> <tr> <td rowspan="4"> <img src="resources/default2_01.png" width="93" height="440" alt=""></td> <td colspan="2"><img src="resources/default_02.png" width="457" height="95" /></td> <td valign="bottom"></td> </tr> <tr> <td colspan="2"> <img src="resources/default2_03.png" width="457" height="1" alt=""></td> <td> <img src="resources/default2_04.png" width="474" height="1" alt=""></td> </tr> <tr> <td colspan="3"> <div align="left" style="padding-left: 18px;"> <h3 class="loginfail">Sorry, but your username and password is incorrect.</h3> <h4 class="loginfail">Please try again!</h4> <form ACTION="<?php echo $loginFormAction; ?>" METHOD="POST" name="login" > <h5 class="loginfail">Username</h5> <span id="sprytextfield1"> <input name="username" type="text" class="input2" /> </span> <h5 class="loginfail">Password</h5> <span id="sprypassword1"> <input name="password" type="password" class="input2" /> </span> <img src="resources/spacer.gif" width="1" height="5" alt="" /> <p></p> <div align="left" style="width:474px; padding-top: 10px;"> <input name="login" type="submit" id="Log in" value="Log in" class="btn"/> </div> </p> </form> </td> </tr> <tr> <td colspan="3" height="100%"> </td> </tr> <tr> <td> <img src="resources/spacer.gif" width="93" height="1" alt=""></td> <td> <img src="resources/spacer.gif" width="337" height="1" alt=""></td> <td> <img src="resources/spacer.gif" width="120" height="1" alt=""></td> <td> <img src="resources/spacer.gif" width="474" height="1" alt=""></td> </tr> </table> </div> </div> <!-- start #footer --> <?php include("resources/footer2.php"); ?> <!-- end #footer --> <script type="text/javascript"> <!-- var sprytextfield1 = new Spry.Widget.ValidationTextField("sprytextfield1"); var sprypassword1 = new Spry.Widget.ValidationPassword("sprypassword1"); //--> </script> </body> </html> footer.php <table width="1024px" border="0" cellspacing="0" cellpadding="0" style="padding-left: 200px; padding-top: 10px; padding-bottom: 36px; text-align: left;"> <!-- speedy claim links --> <td width="33%" valign="top"> <div class="bottom" style="padding-left: 40px; text-align: left;">Learn About Us</div> <div class="hr" style="margin-left: 40px; width: 200px;"><hr /></div> <div style="padding-left: 40px; text-align: left;"> <a href="http://www.speedyclaim.co.uk/php/gifts.php" class="bottom2" target="_blank">Free Gifts</a><BR /> <a href="http://www.speedyclaim.co.uk/php/calculator.php" class="bottom2" target="_blank">Injury Calculator</a><BR /> <a href="http://www.speedyclaim.co.uk/php/aboutus.php" class="bottom2" target="_blank">About Us</a><BR /> <a href="http://www.speedyclaim.co.uk/php/claimonline.php" class="bottom2" target="_blank">Claim Online</a><BR /> <a href="http://www.speedyclaim.co.uk/php/contactus.php" class="bottom2" target="_blank">Contact Us</a><BR /> </div> </td> <!-- speedy claim links --> <td width="33%" valign="top"> <div class="bottom" style="padding-left: 40px; text-align: left;">Get Help</div> <div class="hr" style="margin-left: 40px; width: 200px;"><hr /></div> <div style="padding-left: 40px;"> <a href="http://www.speedyclaim.co.uk/php/services.php#roadaccident" class="bottom2" target="_blank">Road Traffic Accident</a><BR /> <a href="http://www.speedyclaim.co.uk/php/services.php#workaccident" class="bottom2" target="_blank">Work Accident</a><BR /> <a href="http://www.speedyclaim.co.uk/php/services.php#criminalinjury" class="bottom2" target="_blank">Criminal Injury</a><BR /> <a href="http://www.speedyclaim.co.uk/php/services.php#medicalnegligence" class="bottom2" target="_blank">Medical Neglicence</a><BR /> <a href="http://www.speedyclaim.co.uk/php/services.php#publicl" class="bottom2" target="_blank">Public Liability</a><BR /> <a href="http://www.speedyclaim.co.uk/php/services.php#taxiaccident" class="bottom2" target="_blank">Taxi Related Accident</a><BR /> </div> <!-- speedline --> <td width="33%" valign="top"> <div class="bottom" style="padding-left: 40px; text-align: left;">Taxi Service</div> <div class="hr" style="margin-left: 40px; width: 200px;"><hr /></div> <div style="padding-left: 40px;"> <a href="http://www.speedlinetaxi.com/airport.asp" class="bottom2" target="_blank">Airport Meet & Greet</a><BR /> <a href="http://www.speedlinetaxi.com/register.asp" class="bottom2" target="_blank">Automated Booking</a><BR /> <a href="http://www.speedlinetaxi.com/business.asp" class="bottom2" target="_blank">Business Accounts</a><BR /> <a href="http://www.speedlinetaxi.com/technology.asp" class="bottom2" target="_blank">Technology</a><BR /> <a href="https://ebook.autocab.net/3037" class="bottom2" target="_blank">E-Booking</a><BR /> <a href="http://www.speedlinetaxi.com/recruitment.asp" class="bottom2" target="_blank">Recruitment</a><BR /> <a href="http://www.speedlinetaxi.com/feedback.asp" class="bottom2" target="_blank">Feedback</a><BR /> <BR /> </div> </td> <tr> <td colspan="3" valign="top" style="padding-top:5px; padding-left:40px;"> <span class="bottom"> &copy; <?php echo date("Y")?> Speedline </span> </td> </tr> </table> footer2.php <table width="100%" border="0" cellspacing="0" cellpadding="0" style="padding-left: 188px; padding-top: 10px; text-align: left;" align="center"> <!-- speedy claim links --> <tr> <td width="99%" valign="top" style="padding-top:5px; padding-left:40px; padding-bottom: 10px;"> <span class="bottom"> &copy; <?php echo date("Y")?> Speedline </span> </td> </tr> </table> css_01.css html, body { height: 100%; margin: 0 0 1px; padding: 0; } body { font: 100% Arial, Helvetica, sans-serif; background-repeat: repeat-x; margin: 0; /* it's good practice to zero the margin and padding of the body element to account for differing browser defaults */ padding: 0; text-align: center; /* this centers the container in IE 5* browsers. The text is then set to the left aligned default in the #container selector */ color: #000000; } .oneColElsCtr #container { width: 1024px; margin: 0 auto; /* the auto margins (in conjunction with a width) center the page */ text-align: left; /* this overrides the text-align: center on the body element. */ } .oneColElsCtr #mainContent { padding: 0 0px; /* remember that padding is the space inside the div box and margin is the space outside the div box */ text-align: right; } .loginfail { font-family: Arial, Helvetica, sans-serif; text-decoration:none; color: #3399cc; } .login { font-family: Arial, Helvetica, sans-serif; text-decoration:none; color: #3399cc; padding-left: 100px; } .navbar { font-family: Arial, Helvetica, sans-serif; text-decoration:none; color: #FFF; font-size: 16px; } .navbar:hover { font-family: Arial, Helvetica, sans-serif; text-decoration:underline; color: #FFF; font-size: 16px; } .login2 { font-family: Arial, Helvetica, sans-serif; font-size: 10px; text-decoration:none; color: #3399cc; } .window { font-family: Arial, Helvetica, sans-serif; font-size: 12px; text-decoration:none; } .login2:hover { font-family: Arial, Helvetica, sans-serif; font-size: 10px; text-decoration:underline; color: #3399cc; } .main { font-family: Arial, Helvetica, sans-serif; text-decoration:none; color: #3399cc; } .main:hover { font-family: Arial, Helvetica, sans-serif; text-decoration:underline; color: #3399cc; } .form { font-family: Arial, Helvetica, sans-serif; text-decoration:none; color: #3399cc; } .form:hover { font-family: Arial, Helvetica, sans-serif; text-decoration:underline; color: #3399cc; } .input { margin-left: 100px; background-color:#FFF; border: none; width: 14em; height: 1.2em; font-family: Arial, Helvetica, sans-serif; font-size: 22px; } .input2 { background-color: #F2F2F2; border: none; width: 14em; height: 1.2em; font-family: Arial, Helvetica, sans-serif; font-size: 22px; } .btn { height: 2em; width: 8em; color: #FFF; background: #3399cc; font-weight: bold; font-size: 18px; border: none; } .btn:hover { color: #FFF; background: #333; cursor: pointer; /* cursor: hand; for IE5 */ } .bottom { font-family: Arial, Helvetica, sans-serif; font-size: 12px; font-weight: bold; color: #7e8081; } .bottom2 { font-family: Arial, Helvetica, sans-serif; font-size: 12px; text-decoration: none; color: #7e8081; } .bottom2:hover { font-family: Arial, Helvetica, sans-serif; font-size: 12px; text-decoration: underline; color: #7e8081; } .bottom3 { font-family: Arial, Helvetica, sans-serif; font-size: 12px; text-decoration: none; color: #333; } .bottom3:hover { font-family: Arial, Helvetica, sans-serif; font-size: 12px; text-decoration: underline; color: #333; } div.hr { height: 1px; background: #CCC url(hr1.gif) no-repeat scroll center; } div.hr hr { display: none; } .home { font-family: Arial, Helvetica, sans-serif; text-decoration:none; color: #3399cc; } .form2 { font-family: Arial, Helvetica, sans-serif; text-decoration:none; font-size: 12px; } .rta {border-width: 1px; border-style: solid; border-color: #CCC; } .box { width: 100%; padding-right: 3px; color: #000; text-decoration:none; } .box:hover { width: 100%; padding-right: 3px; color: #000; text-decoration:underline;} .box2 { width: 100%; color: #C00; text-decoration:none; } .box2:hover { width: 100%; padding-right: 3px; color: #C00; text-decoration:underline;} thanking in you advance. God bless.

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• SRMSVC event ID 8197

  - by Godeke

  I have a Windows 2003 R2 machine that is giving an Event ID 8197 about once an hour and ten minutes. The full error is attached below. The machine is primary used to host IIS webpages and SMTP. There is no known scheduled tasks on the machine. I have read a lot of Google Search and Microsoft docs, but none of the suggestions found there have any impact. What I am curious is if there is any way to convert the SRMVOLMC81 and SRMVOLMC57 into mount point data so I could at least know where the error is sourcing from (there are no related errors in the logs, just the 8197 every hour and ten). Event Type: Error Event Source: SRMSVC Event Category: None Event ID: 8197 Date: 2/7/2011 Time: 11:32:21 AM User: N/A Computer: SERVER001 Description: File Server Resource Manager Service error: Unexpected error. Error-specific details: Error: GetVolumeNameForVolumeMountPoint, 0x80070001, Incorrect function. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 53 52 4d 56 4f 4c 4d 43 SRMVOLMC 0008: 38 31 00 00 00 00 00 00 81...... 0010: 53 52 4d 56 4f 4c 4d 43 SRMVOLMC 0018: 35 37 00 00 00 00 00 00 57......

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• Windows Server 2008 R2 Error CAPI2 Event ID 4107

  - by umar bhatti

  I am getting following error on couple of my 2008 R2 servers. I have tried couple of fixes which didn't fix the issues. Log Name: Application Source: Microsoft-Windows-CAPI2 Date: 18/03/2013 09:48:40 Event ID: 4107 Task Category: None Level: Error Keywords: Classic User: N/A Computer: ServerName Description: Failed extract of third-party root list from auto update cab at: <http://ctldl.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid. . Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-CAPI2" Guid="{5bbca4a8-b209-48dc-a8c7-b23d3e5216fb}" EventSourceName="Microsoft-Windows-CAPI2" /> <EventID Qualifiers="0">4107</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8080000000000000</Keywords> <TimeCreated SystemTime="2013-03-18T09:48:40.169581600Z" /> <EventRecordID>8713</EventRecordID> <Correlation /> <Execution ProcessID="412" ThreadID="5288" /> <Channel>Application</Channel> <Computer>ServerName <Security /> </System> <EventData> <Data>http://ctldl.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab</Data> <Data>The data is invalid. </Data> </EventData> </Event>

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• Using dd-wrt Dynamic DNS client with CloudFlare

  - by Roman

  I'm trying to configure Dynamic DNS client on my router with dd-wrt (v24-sp2) firmware so it would dynamically change IP address in one of the DNS records. Unfortunately I encountered a problem… Here is an example request from their ddclient configuration: https://www.cloudflare.com/api.html?a=DIUP&u=<my_login>&tkn=<my_token>&ip=<my_ip>&hosts=<my_record> It works if I use it in browser, but in dd-wrt I get this output: Tue Jan 24 00:36:47 2012: INADYN: Started 'INADYN Advanced version 1.96-ADV' - dynamic DNS updater. Tue Jan 24 00:36:47 2012: I:INADYN: IP address for alias '<my_record>' needs update to '<my_ip>' Tue Jan 24 00:36:48 2012: W:INADYN: Error validating DYNDNS svr answer. Check usr,pass,hostname! (HTTP/1.1 303 See Other Server: cloudflare-nginx Date: Mon, 23 Jan 2012 14:36:48 GMT Content-Type: text/plain Connection: close Expires: Sun, 25 Jan 1981 05:00:00 GMT Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0 Pragma: no-cache Location: https://www.cloudflare.com/api.html?a=DIUP&u=<my_login>&tkn=<my_token>&ip=<my_ip>&hosts=<my_record> Vary: Accept-Encoding Set-Cookie: __cfduid=<id>; expires=Mon, 23-Dec-2019 23:50:00 GMT; path=/; domain=.cloudflare.com Set-Cookie: __cfduid=<id>; expires=Mon, 23-Dec-2019 23:50:00 GMT; path=/; domain=.www.cloudflare.com You must include an `a' paramiter, with a value of DIUP|wl|chl|nul|ban|comm_news|devmode|sec_lvl|ipv46|ob|cache_lvl|fpurge_ts|async|pre_purge|minify|stats|direct|zone_check|zone_ips|zone_errors|zone_agg|zone_search|zone_time|zone_grab|app|rec_se URL from "Location" works perfectly and parameter "a" is included. What's the problem?

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• Why is firefox 4 not HW accelerated?

  - by acidzombie24

  At first i thought it was my computer but then i tried chrome. Why isnt firefox not hardware accelerated? The first screenshot shows chrome at 23% usage. The 2nd shows 59%. I have 2 cpus which is why it isnt 100% usage. The game pictured is biolab Heres the text for about:support Application Basics Name Firefox Version 4.0 User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0) Gecko/20100101 Firefox/4.0 Profile Directory Open Containing Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.places.importBookmarksHTML false browser.places.smartBookmarksVersion 2 browser.startup.homepage_override.buildID 20110303194838 browser.startup.homepage_override.mstone rv:2.0 extensions.lastAppVersion 4.0 gfx.font_rendering.directwrite.enabled true network.cookie.prefsMigrated true places.history.expiration.transient_current_max_pages 127602 privacy.sanitize.migrateFx3Prefs true Graphics Adapter Description Mobile Intel(R) 4 Series Express Chipset Family Vendor ID 8086 Device ID 2a42 Adapter RAM Unknown Adapter Drivers igdumd64 igd10umd64 igdumdx32 igd10umd32 Driver Version 8.15.10.2202 Driver Date 8-25-2010 Direct2D Enabled true DirectWrite Enabled true (6.1.7600.16385, font cache n/a) WebGL Renderer Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.541) GPU Accelerated Windows 1/1 Direct3D 10

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• Redmine git integration - issue in accessing git from redmine but not from external git client

  - by Guruprasad

  I have setup redmine integration with apache as described in the redmine documentation. I have a /git path accessible with auth and /git-private accessible only to redmine. When I clone the repository through /git path, I get the up-to-date repo. But when I try to view it in redmine repo viewer, I get a 404 "The entry or revision was not found in the repository." error. Trying to clone using the git-private url in the redmine box gives a bare repository though it is the same repo as the one cloned by the /git path. I have enabled RedmineGitSmartHttp in the /git path. What could be the issue here? PerlLoadModule Apache::Redmine SetEnv GIT_PROJECT_ROOT /path/to/git/root SetEnv GIT_HTTP_EXPORT_ALL ScriptAlias /git/ /usr/lib/git-core/git-http-backend/ <Location /git> AuthType Basic Require valid-user AuthName "Git" PerlAccessHandler Apache::Authn::Redmine::access_handler PerlAuthenHandler Apache::Authn::Redmine::authen_handler RedmineDSN "DBI:mysql:database=<dbname>;host=<db host>" RedmineDbUser "<user>" RedmineDbPass "<password" RedmineGitSmartHttp yes </Location> <Location /git-private> Order deny,allow Deny from all <Limit GET PROPFIND OPTIONS REPORT> Options Indexes FollowSymLinks MultiViews Allow from <redmine public ip> Allow from <redmine pvt ip> Allow from <localhost> </Limit> </Location>

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• Are VMWare ESXi 5 patches cumulative?

  - by ewwhite

  It seems basic, but there's confusion about the patching strategy needed to manually update standalone VMWare ESXi hosts. The VMWare vSphere blog attempts to explain this, but it's still not clear. From the blog: Say Patch01 includes updates for the following VIBs: "esxi-base", "driver10" and "driver 44". And then later Patch02 comes out with updates to "esxi-base", "driver20" and "driver 44". P2 is cumulative in that the "esxi-base" and "driver44" VIBs will include the updates in Patch01. However, it's important to note that Patch02 not include the "driver 10" VIB as that module was not updated. Many of my ESXi installations are standalone and do not make use of Update Manager. It is possible to update an individual host using the patches make available through the VMWare patch download portal. The process is quite simple, and that part makes sense. The bigger issue is determining what to actually download and install. In my case, I have a good number of HP-specific ESXi builds that incorporate sensors and management for HP ProLiant hardware. Let's say that those servers start at ESXi build #474610 from 9/2011. Looking at the patch portal screenshot below, there is a patch for ESXi update01, build #623860. There are also patches for builds #653509 and #702118. Coming from the old version of ESXi, what is the proper approach to bring the system fully up-to-date? Which patches are cumulative and which need to be applied sequentially? Perhaps the download size is the confusing factor, but is installing the newest build the right approach, or do I need to step back and patch incrementally?

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